Netgear CM500V User Manual
Voice Cable Modem
User Manual
Model CM500V
September 2017
202-11792-01
350 E. Plumeria Drive
San Jose, CA 95134
USA
Voice Cable Modem
Support
Thank you for purchasing this NETGEAR product.
You can visit www.netgear.com/support to register your product, get help, access the latest do wnloads and user
manuals, and join our community.We recommend that you use only official NETGEAR support resources.
Contact your Internet service provider for technical support.
Trademarks
©NETGEAR, Inc. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR
trademarks are used for reference purposes only.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory. See the regulatory
compliance document before connecting the power supply.
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Contents
Chapter 1 Hardware Setup
Unpack Your Cable Modem....................................................................................5
Front Panel and LEDs............................................................................................6
Rear Panel.............................................................................................................8
Label......................................................................................................................9
System Requirements............................................................................................9
Install and Activate Your Cable Modem................................................................10
Activate Your Internet Service With Comcast XFINITY...................................10
Connect Your Cable Modem to a Computer....................................................11
Perfor m a Speed Test......................................................................................12
Connect Your Cable Modem to a Router After Installation and Activation.......12
Chapter 2 Monitor Voice Telephone Lines
Connect a Telephone Line...................................................................................15
View Voice Status.................................................................................................15
View the MTA Call List.........................................................................................16
View the EMTA Event Log....................................................................................16
Chapter 3 Manage Your Network
Log In to the Cable Modem..................................................................................19
Change the admin Password...............................................................................19
View Cable Modem Initialization..........................................................................20
View Cable Modem Status...................................................................................20
View and Clear Event Logs..................................................................................21
Specify the Cable Connection Starting Frequency..............................................21
Reboot the Cable Modem....................................................................................22
Reset the Cable Modem to Factory Default Settings...........................................22
Use the Reset Button on the Back Panel.............................................................23
Use the Factory Reset Software Button...............................................................23
Chapter 4 Troubleshooting
Use LEDs to Troubleshoot...................................................................................26
Cannot Log In to the Cable Modem.....................................................................27
Troubleshoot the Cable Internet Connection........................................................28
Troubleshoot Voice Connectivity..........................................................................28
Chapter 5 Technical Specifications
Technical Specifications.......................................................................................30
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Hardware Setup
This chapter covers the following topics:
• Unpack Your Cable Modem
• Front Panel and LEDs
• Rear Panel
• Label
• System Requirements
• Install and Activate Your Cable Modem
For more information about the topics cov ered in this manual, visit the support website at support.netgear.com.
An uninterruptible power supply (UPS) can be purchased separately f or continued service
Note
during power outages. For a list of supported UPS models, visit
netgear.com/support/product/CM500V.
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4
Voice Cable Modem
Unpack Your Cable Modem
Your package contains the following items.
Figure 1. Package contents
1. High Speed Cable Modem (Model CM500V)
2. Phone cable
3. Ethernet cable
4. Power adapter
Hardware Setup
5
Voice Cable Modem
Front Panel and LEDs
The cable modem provides status LEDs on the front.
Figure 2. Front panel
You can use the LEDs to verify status and connections.The following table lists and describes each LED
on the cable modem.
Table 1. LED descriptions
DescriptionIconLED
Power
• Solid green. Power is supplied to the cable modem.
• Off. No power is supplied to the cable modem.
• Solid red.The cable modem is too w arm and might overheat.
For more information about this condition, see Use LEDs to
Troubleshoot on page 26.
Downstream
• Solid amber. One downstream channel is locked.
• Solid green.Two or more downstream channels are locked.
• Blinking amber.The cable modem is scanning for a
downstream channel.
• Blinking green. The cable modem is in partial service mode.
• Off. No downstream channel is locked.
Hardware Setup
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Table 1. LED descriptions (Continued)
Upstream
Internet
Voice Cable Modem
• Solid amber. One upstream channel is locked.
• Solid green.Two or more upstream channels are locked.
• Blinking amber.The cable modem is scanning for an
upstream channel.
• Blinking green. The cable modem is in partial service mode.
• Off. No upstream channel is locked.
• Solid green.The cable modem is online.
• Blinking green.The cable modem is synchronizing with the
cable provider’s cable modem termination system (CMTS).
• Off.The cable modem is offline.
Hardware Setup
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Table 1. LED descriptions (Continued)
Ethernet
Tel 1 and 2
Voice Cable Modem
• Green. A powered-on device is connected to the Ethernet
port at 1000 Mbps.
• Amber. A powered-on device is connected to the Ethernet
port at 10 Mbps or 100 Mbps.
• Off. No device is connected to the Ethernet port.
• Blinking green or amber.The Ethernet port is processing
traffic.
• Solid green.The Tel 1 or 2 port is online.
• Blinking green.The Tel 1 or 2 port is processing a call or the
phone is off-hook.
• Off.The Tel 1 or 2 port is not in use.
Rear Panel
The connections and button on the rear panel are shown in the following figure.
Figure 3. Rear panel
Viewed from top to bottom, the back panel contains the following components:
Hardware Setup
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Voice Cable Modem
• Power On/Off button. Press the Power On/Off button to provide power to the cable modem.
• DC power connector. Connect the power adapter that came in the product package to the DC power
connector.
• Tel 1 and 2 ports. Connect your phone line to the Tel 1 port.
The Tel 2 port works only for a two-phone-line subscription.Note
• Ethernet port. F or installation and activation, connect a computer to this port. After you install the cab le
modem and activate your Internet service, you can disconnect the computer and connect a router to
this port.
• Reset button. Pressing the Reset button resets the cable modem. If the Reset button is pressed for
at least seven seconds , the P ower LED blinks g reen and the cable modem returns to its factory settings.
• Coaxial cable port. Connect the cable port to a cable wall outlet.
Label
The cable modem label shows the login information, MAC address, and serial number.
Figure 4. Cable modem label
System Requirements
You need the following to install your cable modem:
• Compatible operating system:
- Windows 7
- Windows 8
- Windows 10
- Windows Vista
- Windows XP
- Windows 2000
Hardware Setup
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