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Cable Modem
Installation Guide.
IMPORTANT: Please follow these instructions carefully and do not attempt the procedures outlined
in this guide during thunderstorm activity in your area or in the event of a mains power outage.
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DISCONNECT YOUR EXISTING MODEM.
5. Use the provided spanner to remove the coaxial cable from the rear panel of
the cable modem.
6. Whilst holding the cable modem with one hand, rotate the spanner
anti-clockwise to loosen the connection. Once the connector is loose, it can be
unscrewed and removed by hand.
7. As all cables have now been removed, the cable modem and its power supply
can now be packed away. You will no longer need this and do not need to
return to Optus.
1. Identify the power point(s) that supplies power to the computer, plus any
connected hardware such as a printer or router and your cable modem.
At this time also identify the leads connecting your modem to the computer
(ethernet cable) and the modem to the wall plate (coaxial cable).
Power C able
USB por t
Ethern et Cable
Rear view of ports on your
existing cable modem.
Note: Depending on the model
of your modem, ports may differ
slightly than pictured.
2. Switch the modem’s power off at the power point and remove cord from the wall
socket. Shutdown your computer and connected hardware, switch the power off
at all the power points and remove cords from the wall socket.
3. Position the modem so you can see the rear view of your cable modem.
You should be able to see the cables going in to your modem (illustrated
Coax ial Cable
and labelled in example right).
4. Remove the power cable and the USB/ethernet cable and telephone cable
(if applicable) from the rear panel of your cable modem.
Telephone Cable
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5. Use the provided spanner to remove the coaxial cable from the rear panel of
the cable modem.
6. Whilst holding the cable modem with one hand, rotate the spanner
anti-clockwise to loosen the connection. Once the connector is loose, it can be
unscrewed and removed by hand.
7. As all cables have now been removed, the cable modem and its power supply
can now be packed away. You will no longer need this and do not need to
return to Optus.
Example of coaxial cable being
removed from modem and
ports with cables removed.
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CONNECT YOUR NEW MODEM.
2. The first cable to attach to your new modem is the coaxial cable
(refer to diagram right).
3. Whilst holding the cable modem with one hand, connect the coaxial cable to
the relevant port using your fingers and turn the nut clockwise until it cannot
be rotated any more by hand (ensuring it is not cross threaded) then, using
the supplied spanner, tension the nut a quarter turn to ensure it will not
come loose.
Note: If the coaxial cable is too loose there is a chance that the modem will not work.
1. The diagram (as shown on the right) will assist you to identify the key areas
of your new cable modem needed to complete your installation and the steps
overleaf will guide you through this.
Power C able
Ethern et Cable
Coax ial Cable
Telephone Cable
Rear view of your new modem.
Note: Depending on the model
of your modem, ports may differ
slightly than pictured.
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2. The first cable to attach to your new modem is the coaxial cable
(refer to diagram right).
3. Whilst holding the cable modem with one hand, connect the coaxial cable to
the relevant port using your fingers and turn the nut clockwise until it cannot
be rotated any more by hand (ensuring it is not cross threaded) then, using
the supplied spanner, tension the nut a quarter turn to ensure it will not
come loose.
Coaxial cable being attached to modem.
Note: If the coaxial cable is too loose there is a chance that the modem will not work.
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4. Plug your new cable modem power adapter into a power point. Connect the
8. If unsuccessful, reboot the cable modem by removing the power plug from the rear
panel of the cable modem, wait 10 seconds, and then plug it in and try again. Allow the
modem to complete the synchronisation sequence again.
9. If at any time you receive an error message, or if your modem has failed to come online
after 2 attempts, you will need to contact Cable Technical Support on 1300 300 693 to
activate your new modem.
Note: IMPORTAN T FOR OPTUS PRE MIUM SPEED PACK CUS TOMERS.
If you’ve purchas ed an Optus Premium Speed Pack with your broadband serv ice and use Windows XP, please go
to http://help.optuszoo.com.au/help/cable/connected/windows for instructions on downloading and using our
Premium Speed Pack Optimiser tool. This will improve your computer’s performance for use with the Premium
Speed Pack. Computers with the Macintosh operating s ystem or other versions of Windows will not need to do this.
adaptor power plug into the cable modem and turn the power point on.
The cable modem will commence the synchronisation sequence which may
take up to 30 minutes to complete.
5. Finally, connect the Ethernet cable and telephone cable (if applicable) into
the rear panel of your new cable modem. (Refer to diagram page 4). You can
keep the extra Ethernet & USB cable that comes with your new modem as a
spare or to connect other devices to your computer in future.
6. Plug the computer and all connected hardware back into the corresponding
power point(s), turn the power on at the power point and then turn the
computer on.
7. To activate your new modem, launch your web browser and go to
newmodem.optuszoo.com.au You will be asked to login with your Optusnet
username and password, Please follow the steps online to activate your
new modem.
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8. If unsuccessful, reboot the cable modem by removing the power plug from the rear
panel of the cable modem, wait 10 seconds, and then plug it in and try again. Allow the
modem to complete the synchronisation sequence again.
9. If at any time you receive an error message, or if your modem has failed to come online
after 2 attempts, you will need to contact Cable Technical Support on 1300 300 693 to
activate your new modem.
Note: IMPORTAN T FOR OPTUS PRE MIUM SPEED PACK CUS TOMERS.
If you’ve purchas ed an Optus Premium Speed Pack with your broadband serv ice and use Windows XP, please go
to http://help.optuszoo.com.au/help/cable/connected/windows for instructions on downloading and using our
Premium Speed Pack Optimiser tool. This will improve your computer’s performance for use with the Premium
Speed Pack. Computers with the Macintosh operating s ystem or other versions of Windows will not need to do this.
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For any connection problems or further
assistance, please contact:
Cable Technical Support 1300 300 693
Note: Please refer to the included WiF i Cable Modem us er guide
for details on configur ing WiFi connection s.
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