350 E. Plumeria DriveApril 2021
San Jose, CA 95134, USA202-12054-01
Nighthawk AX6 AX2700 WiFI Cable Modem Router Model CAX30
Support and Community
Visit www.netgear.com/support to get your questions answered and access the latest
downloads.
You can also check out our NETGEAR Community for helpful advice at
community.netgear.com.
Customer-owned cable devices might not be compatible with certain cable networks.
Check with your cable Internet provider to confirm that this NETGEAR cable device is
allowed on your cable network.
If you are experiencing trouble installing your cable device, contact NETGEAR at
1-866-874-8924.
Regulatory and Legal
Si ce produit est vendu au Canada, vous pouvez accéder à ce document en français
canadien à https://www.netgear.com/support/download/.
(If this product is sold in Canada, you can access this document in Canadian French at
https://www.netgear.com/support/download/.)
For regulatory compliance information including the EU Declaration of Conformity, visit
http://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy/.
By using this device, you are agreeing to NETGEAR’s Terms and Conditions at
https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the
device to your place of purchase within your return period.
Note to CATV system installer: This reminder is provided to call the CATV systems
installer’s attention to Section 820-93 of the National Electrical Code, which provide
guidelines for proper grounding and in particular, specify that coaxial cable shield shall
be connected to the grounding system of the building, as close to the point of cable
entry as practical.
For more information about the topics covered in this manual, visit the support website
at support.netgear.com.
8
Nighthawk AX6 AX2700 WiFI Cable Modem Router Model CAX30
Unpack Your Modem Router
Your package contains the modem router, Ethernet cable, and power adapter.
Figure 1. Package contents
Front panel LEDs and buttons
Status LEDs are located on the front of the modem router. The WiFi and WPS buttons
are also located on the front.
User Manual9Hardware Setup
Nighthawk AX6 AX2700 WiFI Cable Modem Router Model CAX30
Figure 2. Modem router LEDs and buttons
You can use the LEDs to verify status and connections. The following table lists and
describes each LED on the top panel of the modem router.
User Manual10Hardware Setup
Nighthawk AX6 AX2700 WiFI Cable Modem Router Model CAX30
Table 1. LED descriptions
DescriptionLED
Power
Downstream
Upstream
Online
Solid white. Power is supplied to the modem router.
•
Off. No power is supplied to the modem router.
•
Solid red. Thermal cutoff mode. Power off the modem router, let it
•
cool, and move it away from heat sources (such as a TV, DVD player,
or speakers) and keep it vertical in open air.
Solid amber. One downstream channel is locked.
•
Solid white. Two or more downstream channels are locked.
•
Blinking white. The modem router is scanning for a downstream
•
channel.
Off. No downstream channel is locked.
•
Solid amber. One upstream channel is locked.
•
Solid white. Two or more upstream channels are locked.
•
Blinking white. The modem router is scanning for an upstream
•
channel.
Off. No upstream channel is locked.
•
Solid white. The modem router is online.
•
Blinking white. The modem router is synchronizing with the cable
•
provider’s cable modem termination system (CMTS).
Slow blinking amber and white. The modem router reached the
•
traffic meter limit.
Off. The modem router is offline.
•
Ethernet ports 1-4
The LEDcolor indicates the speed: white for Gigabit Ethernet connections
and amber for 100 Mbps or 10 Mbps Ethernet connections.
Solid. A powered-on device is connected to the Ethernet port.
•
Blinking. The port is sending or receiving traffic.
•
Off. No device is connected to this Ethernet port.
•
User Manual11Hardware Setup
Nighthawk AX6 AX2700 WiFI Cable Modem Router Model CAX30
Table 1. LED descriptions (Continued)
2.4 GHz radio
5 GHz radio
USB port
Solid white. The 2.4 GHz WiFi radio is operating.
•
Blinking. The router is sending or receiving WiFi traffic.
•
Off. The 2.4 GHz WiFi radio is off.
•
Solid white. The 5 GHz WiFi radio is operating.
•
Blinking. The router is sending or receiving WiFi traffic.
•
Off. The 5 GHz WiFi radio is off.
•
Solid white. A USB device is connected and is ready.
•
Off. No USB device is connected, or someone clicked the Safely
•
Remove Hardware button and it is now safe to remove the attached
USB device.
The WiFi and WPS buttons are located on the front of the modem router.
Table 2. Front panel buttons
DescriptionButton
WiFi
WPS
Pressing this button for two seconds turns the WiFi radios in the modem
router on and off. If this LED is lit, the WiFi radios are on. If this LED is off,
the WiFi radios are turned off and you cannot use WiFi to connect to the
modem router.
This button lets you use WPS to join the WiFi network without typing the
WiFi password. The WPS LED blinks during this process and then lights
solid.
Pressing this button for two seconds turns the LEDs on and off.LED on/off
Rear Panel
The connections and button on the rear panel are shown in the following figure.
User Manual12Hardware Setup
Nighthawk AX6 AX2700 WiFI Cable Modem Router Model CAX30
Figure 3. Modem router rear panel
Position Your Modem Router
The modem router lets you access your network anywhere within the operating range
of your WiFi network. However, the operating distance or range of your WiFi connection
can vary significantly depending on the physical placement of your modem router. For
example, the thickness and number of walls the WiFi signal passes through can limit
the range.
Additionally, other WiFi access points in and around your home might affect your
modem router’s signal. WiFi access points are modem routers, repeaters, WiFi range
extenders, and any other device that emits a WiFi signal for network access.
Position your modem router according to the following guidelines:
Place your modem router near the center of the area where your computers and
•
other devices operate, and within line of sight to your WiFi devices.
Make sure that the modem router is within reach of an AC power outlet and near
•
Ethernet cables for wired computers.
Place the modem router in an elevated location, minimizing the number walls and
•
ceilings between the modem router and your other devices.
User Manual13Hardware Setup
Nighthawk AX6 AX2700 WiFI Cable Modem Router Model CAX30
Place the modem router away from electrical devices such as these:
•
-
Ceiling fans
-Home security systems
-Microwaves
-Computers
-
Base of a cordless phone
-2.4 GHz cordless phone
Place the modem router away from large metal surfaces, large glass surfaces, and
•
insulated walls, and items such as these:
-Solid metal doors
-Aluminum studs
-Fish tanks
-Mirrors
-Brick
-Concrete
Install and Activate Your Modem Router
The modem router provides a connection between your cable Internet provider’s
network and your computer, router, or WiFi router.
Connect Your Modem Router to a Computer
During the installation and activation, you must connect the modem router directly to
a computer.
User Manual14Hardware Setup
12V 3.5A
Nighthawk AX6 AX2700 WiFI Cable Modem Router Model CAX30
Figure 4. Connect the modem router directly to a computer
Note: Before you connect your modem router and contact your cable Internet provider,
collect your cable account number, account phone number, and login information (your
email address or user name and password).
To connect your modem router directly to a computer:
1. Connect a coaxial cable.
Use the coaxial cable that your cable company provided to connect the cable port
on the modem router to a cable wall outlet or a line splitter. Make sure that the cable
is tightly connected.
Note: If Xfinity is your cable Internet provider, Xfinity recommends connecting your
modem router directly to a cable wall outlet.
2. Connect the power adapter provided in the package to the modem router and plug
the power adapter into an electrical outlet.
When the startup procedure is complete, the Power LED lights solid white.
If the Power LED does not light, press the Power On/Off button on the rear panel
of the modem router.
3.
Wait for the modem router to come online.
When the modem router comes online, the Online LED stops blinking and lights
solid white.
This process might take up to 10 minutes.
Even though an Internet connection is established, Internet service is available only after
you set it up with your cable Internet provider.
User Manual15Hardware Setup
Nighthawk AX6 AX2700 WiFI Cable Modem Router Model CAX30
For information about how to activate your Internet service, see Activate Your Internet
Service on page 16.
Activate Your Internet Service
Before you activate your Internet service, gather the following information:
Your cable Internet provider account information
•
Modem router model number, which is CAX30
•
Modem router serial number, which is on the modem router label
•
Modem router MAC address, which is on the modem router label
•
Your modem router’s serial number and MAC address are on the modem router label.
The following is contact information for cable Internet providers that support your
modem router.
Table 3. Cable Internet provider contact information
https://www.xfinity.com/internetsetup
1-800-XFINITY (1-800-934-6489)
Use the Xfinity app for Xfinity activation and then use the NETGEAR
Nighthawk app for router installation.
Note: Your cable Internet provider’s contact information might change. You can find
the contact information in your monthly Internet service billing statement.
To activate your Internet service:
1.
Visit your cable Internet provider’s website and follow the onscreen instructions to
activate your Internet service.
2.
If you are unable to activate your Internet service using the instructions on your cable
Internet provider’s website, call your cable Internet provider for support.
3. To determine the accurate Internet speed, visit your cable Internet provider's speed
test website and perform a speed test. .
If your actual speed is lower than your subscribed speed, contact your cable Internet
provider.
Perform a Speed Test
To determine the accurate Internet speed, visit your cable Internet provider's speed
test website and perform a speed test.
If your actual speed is lower than your subscribed speed, contact your cable Internet
provider.
User Manual17Hardware Setup
2
Specify Your Internet Settings
Usually, the quickest way to set up the modem router to use your Internet connection
is to allow the modem router to detect the Internet connection when you first access
the modem router with an Internet browser. You can also customize or specify your
Internet settings.
This chapter contains the following sections:
• Specify the Cable Connection Starting Frequency
• View Modem Router Initialization
• Manually Set Up the Internet Connection
• Change the MTU Size
18
Nighthawk AX6 AX2700 WiFI Cable Modem Router Model CAX30
Specify the Cable Connection Starting
Frequency
The starting frequency is automatically generated. For most Internet connections, you
do not need to specify this information. If you must enter a starting frequency, contact
your Internet provider.
To change the starting frequency:
1.
Launch a web browser from a computer or mobile device that is connected to the
modem router network.
2.
Enter http://routerlogin.net or 192.168.1.1.
A login window opens.
3. Enter the modem router user name and password.
The user name is admin. The password is the password you set the first time you
connected to the modem router. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Cable Connection.
The page displays the status of all downstream and upstream channels and provides
a field for the starting frequency.
5.
Enter the starting frequency.
6. Click the Apply button.
Your settings are saved.
View Modem Router Initialization
You can track the initialization procedure of the modem router and get details about
the downstream and upstream cable channel. The time is displayed after the modem
router is initialized.
The modem router automatically goes through the following steps in the provisioning
process:
1. Scans and locks the downstream frequency and then ranges the upstream channels.
2. Obtains a WAN address for the modem router.
3. Connects to the Internet.
User Manual19Specify Your Internet Settings
Nighthawk AX6 AX2700 WiFI Cable Modem Router Model CAX30
To view the status of the modem router initialization:
1.
Launch a web browser from a computer or mobile device that is connected to the
modem router network.
2.
Enter http://routerlogin.net or 192.168.1.1.
A login window opens.
3. Enter the modem router user name and password.
The user name is admin. The password is the password you set the first time you
connected to the modem router. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Cable Connection.
The Startup Procedure section displays the initialization progress. The page also
displays the status of all downstream and upstream channels. (You must scroll down
to view all the channels.) The number of downstream and upstream channels that
are locked depends on the number of channels that your Internet provider uses.
Manually Set Up the Internet Connection
In most situations, you do not need to change these settings. We recommend that you
use the default settings for DHCP because most cable Internet services provide the IP
address through DHCP.
To specify the Internet connection settings:
1.
Launch a web browser from a computer or mobile device that is connected to the
modem router network.
2.
Enter http://routerlogin.net or 192.168.1.1.
A login window opens.
3. Enter the modem router user name and password.
The user name is admin. The password is the password you set the first time you
connected to the modem router. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > Internet Setup.
5.
If your Internet connection requires an account name or host name, type it in the
Account Name (If Required) field.
6.
If your Internet connection requires a domain name, type it in the Domain Name (IfRequired) field.
User Manual20Specify Your Internet Settings
Nighthawk AX6 AX2700 WiFI Cable Modem Router Model CAX30
For the other sections in this page, the default settings usually work, but you can
change them.
7. Select an Internet IP Address radio button:
Get Dynamically from ISP. Your ISP uses DHCP to assign your IP address. Your
•
ISP automatically assigns these addresses.
Use Static IP Address. Enter the IP address, IP subnet mask, and the gateway IP
•
address that your ISP assigned. The gateway is the ISP modem router to which
your modem router connects.
8. Select a Domain Name Server (DNS) Address radio button:
Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers.
•
Your ISP automatically assigns this address.
Use These DNS Servers. If you know that your ISP requires specific servers, select
•
this option. Enter the IP address of your ISP’s primary DNS server. If a secondary
or tertiary DNS server address is available, enter it also.
9. Click the Apply button.
Your settings are saved.
If the NETGEAR website does not display within one minute, see Troubleshooting
on page 119.
Change the MTU Size
The maximum transmission unit (MTU) is the largest data packet a network device
transmits. When one network device communicates across the Internet with another,
the data packets travel through many devices along the way. If a device in the data path
uses a lower MTU setting than the other devices, the data packets must be split or
“fragmented” to accommodate the device with the smallest MTU.
User Manual21Specify Your Internet Settings
Nighthawk AX6 AX2700 WiFI Cable Modem Router Model CAX30
The best MTU setting for NETGEAR equipment is often the default value. In some
situations, changing the value fixes one problem but causes another. Leave the MTU
unchanged unless one of these situations occurs:
You experience problems connecting to your ISP or other Internet service, and the
•
technical support of either the ISP or NETGEAR recommends changing the MTU
setting. These web-based applications might require an MTU change:
-
A secure website that does not open, or displays only part of a web page
-Yahoo email
-MSN portal
You use VPN and experience severe performance problems.
•
You used a program to optimize MTU for performance reasons, and now you are
•
experiencing connectivity or performance problems.
Note: An incorrect MTU setting can cause Internet communication problems. For
example, you might not be able to access certain websites, frames within websites,
secure login pages, or FTP or POP servers.
To change the MTU size:
1.
Launch a web browser from a computer or mobile device that is connected to the
modem router network.
2.
Enter http://routerlogin.net or 192.168.1.1.
A login window opens.
3. Enter the modem router user name and password.
The user name is admin. The password is the password you set the first time you
connected to the modem router. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > WAN Setup.
5.
In the MTU Size field, enter a value from 64 to 1500.
6. Click the Apply button.
Your settings are saved.
If you suspect an MTU problem, a common solution is to change the MTU to 1400. If
you are willing to experiment, you can gradually reduce the MTU from the maximum
value of 1500 until the problem goes away. The following table describes common MTU
sizes and applications.
User Manual22Specify Your Internet Settings
Nighthawk AX6 AX2700 WiFI Cable Modem Router Model CAX30
Table 4. Common MTU sizes
ApplicationMTU
1500
1460
The largest Ethernet packet size. This setting is typical for connections
that do not use VPN, and is the default value for NETGEAR routers,
adapters, and switches.
Maximum size to use for pinging. (Larger packets are fragmented.)1472
Used in some DHCP environments.1468
Usable by AOL if you do not send or receive large email attachments,
for example.
User Manual23Specify Your Internet Settings
3
Connect to the Network and Access
the Modem Router
This chapter contains the following sections:
• Connect to the Network
• Types of Logins
• Log In to the Modem Router
24
Nighthawk AX6 AX2700 WiFI Cable Modem Router Model CAX30
Connect to the Network
You can connect to the modem router’s network through a wired or WiFi connection.
If you set up your computer to use a static IP address, change the settings so that it uses
Dynamic Host Configuration Protocol (DHCP).
Wired Connection
You can connect your computer to the modem router using an Ethernet cable and join
the modem router’s local area network (LAN).
To connect your computer to the modem router with an Ethernet cable:
1. Make sure that the modem router is receiving power (its Power LED is lit).
2. Connect an Ethernet cable to an Ethernet port on your computer.
3.
Connect the other end of the Ethernet cable to one of the numbered Ethernet ports.
Your computer connects to the local area network (LAN). A message might display
on your computer screen to notify you that an Ethernet cable is connected.
Using WPS to Connect to the WiFi Network
You can connect to the modem router’s WiFi network with Wi-Fi Protected Setup (WPS)
or you can find and select the WiFi network.
To use WPS to connect to the WiFi network:
1. Make sure that the modem router is receiving power (its Power LED is lit).
2.
Check the WPS instructions for your computer or mobile device.
3. Press the WPS button on the modem router.
4.
Within two minutes, on your computer or WiFi device, press its WPS button or follow
its instructions for WPS connections.
Your computer or mobile device connects to the WiFi network.
Finding and Selecting the WiFi Network
To find and select the WiFi network:
1. Make sure that the modem router is receiving power (its Power LED is lit).
2.
On your computer or mobile device, find and select the WiFi network.
The WiFi network name is on the modem router label.
Access the Modem Router
User Manual25Connect to the Network and
Nighthawk AX6 AX2700 WiFI Cable Modem Router Model CAX30
3. Join the WiFi network and enter the WiFi password.
The password is on the modem router label.
Your computer or mobile device connects to the WiFi network.
Types of Logins
Separate types of logins serve different purposes. It is important that you understand
the difference so that you know which login to use when.
Types of logins:
WiFi network key or password. Your modem router is preset with a unique WiFi
•
network name (SSID) and password for WiFi access. This information is on the modem
router label.
Note: Your modem router broadcasts dual-band 2.4 GHz and 5 GHz WiFi signals.
The label shows the SSID for the 2.4 GHz signal. For information about 5 GHz WiFi
settings, see Specify Basic WiFi Settings on page ?.
Modem router login. This logs you in to the modem router web pages as admin
•
from an Internet browser.
Log In to the Modem Router
When you connect to the network (either with WiFi or with an Ethernet cable), you can
use a web browser to access the modem router to view or change its settings. The first
time you access the modem router, the modem router automatically checks to see if it
can connect to your Internet service.
To log in to the modem router:
1.
Launch a web browser from a WiFi-enabled computer or mobile device that is
connected to the network.
2.
Type http://routerlogin.net or http://192.168.1.1.
A login window opens.
3. Enter the modem router user name and password.
The user name is admin. The password is the password you set the first time you
connected to the modem router. The user name and password are case-sensitive.
User Manual26Connect to the Network and
Access the Modem Router
Nighthawk AX6 AX2700 WiFI Cable Modem Router Model CAX30
The first time you log in to the modem router, you are prompted to change the
admin password and set up security questions. You must enter these settings before
you can access the Internet.
4. Enter a new password.
5. Select security questions and enter the answers.
6. Click the Next button.
7. Click the Next button.
The modem router connects to the Internet. The BASIC Home page displays the
status of the Internet connection.
Access the Modem Router
User Manual27Connect to the Network and
4
Control Access to the Internet
The router comes with a built-in firewall that helps protect your home network from
unwanted intrusions from the Internet.
This chapter contains the following sections:
• Enable access control to allow or block access to the Internet
• Use keywords to block Internet sites
• Manage network access control lists
• Schedule when to block Internet sites and services
• Set up security event email notifications
28
Nighthawk AX6 AX2700 WiFI Cable Modem Router Model CAX30
Enable access control to allow or block
access to the Internet
You can use access control to block or allow access to the Internet through your router.
To set up access control:
1.
Launch a web browser from a computer or mobile device that is connected to the
router network.
2.
Enter http://www.routerlogin.net.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Security > Access Control.
The Access Control page displays.
5. Select the Turn on Access Control check box.
You must select this check box before you can specify an access rule and use the
Allow and Block buttons. When this check box is cleared, all devices are allowed
to connect, even if a device is in the blocked list.
6. Select an access rule:
• Allow all new devices to connect. With this setting, a new device can access
your network. You don’t need to enter the its MAC address. This is the default
setting. We recommend that you leave this radio button selected.
•
Block all new devices from connecting. With this setting, a new device cannot
access your router’s Internet connection, but can still access your router’s local
network. Before a device accesses your router’s Internet connection, you must
enter its MAC address for an Ethernet connection and its MAC address for a WiFi
connection in the allowed list.
The access rule does not affect previously blocked or allowed devices. It applies
only to devices joining your network in the future after you apply these settings.
7.
To view allowed or blocked devices that are not connected, click one of the following
links:
•
View list of allowed devices not currently connected to the network
•
View list of blocked devices not currently connected to the network
User Manual29Control Access to the Internet
Nighthawk AX6 AX2700 WiFI Cable Modem Router Model CAX30
The list displays.
8. To allow the WiFi-enabled computer or mobile device you’re currently using to
continue to access the Internet, select the check box next to your computer or device,
and click the Allow button.
9. Click the Apply button.
Your settings are saved.
Use keywords to block Internet sites
You can use keywords to block certain Internet sites from your network. You can use
blocking all the time or based on a schedule.
To block Internet sites:
1.
Launch a web browser from a computer or mobile device that is connected to the
router network.
2.
Enter http://www.routerlogin.net.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.