Netgear AC3000 User Manual
Orbi High-Performance AC3000 Tri-band WiFi System
User Manual
November 2016
202-11675-02
350 East Plumeria Drive
San Jose, CA 95134
USA
Orbi High-Performance AC3000 Tri-band WiFi System
Support
Thank you for purchasing this NETGEAR product. You can visit www.netgear.com/support to register your product, get help,
access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR
support resources.
Conformity
For the current EU Declaration of Conformity, visit http://kb.netgear.com/app/answers/detail/a_id/11621.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory.
See the regulatory compliance document before connecting the power supply.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are
used for reference purposes only.
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Contents
Chapter 1 Overview
Chapter 2 Connect to the Network and Access the Router
Orbi Router and Satellite Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
LED Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Orbi Kit LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Optional Orbi Add-On Satellite LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connect Your Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Place Your Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Place a Satellite From an Orbi Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Place and Sync an Add-On Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Connect to the Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Wired Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
WiFi Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
WiFi Connection Using WPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Types of Logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Use a Web Browser to Access the Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Automatic Internet Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Log In to the Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Change the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Access the Orbi Router With NETGEAR genie App . . . . . . . . . . . . . . . . . . . . . . . . 19
Chapter 3 Specify Your Internet Settings
Use the Internet Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Manually Set Up the Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Specify an Internet Connection Without a Login. . . . . . . . . . . . . . . . . . . . . . . 22
Specify an Internet Connection That Uses a Login . . . . . . . . . . . . . . . . . . . . . 23
Specify IPv6 Internet Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Requirements for Entering IPv6 Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Use Auto Detect for an IPv6 Internet Connection. . . . . . . . . . . . . . . . . . . . . . 26
Use Auto Config for an IPV6 Internet Connection. . . . . . . . . . . . . . . . . . . . . . 28
Set Up an IPv6 6rd Tunnel Internet Connection. . . . . . . . . . . . . . . . . . . . . . . . 29
Set Up an IPv6 6to4 Tunnel Internet Connection . . . . . . . . . . . . . . . . . . . . . . 31
Set Up an IPv6 Pass Through Internet Connection . . . . . . . . . . . . . . . . . . . . . 32
Set Up an IPv6 Fixed Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Set Up an IPv6 DHCP Internet Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Set Up an IPv6 PPPoE Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Change the MTU Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
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Orbi High-Performance AC3000 Tri-band WiFi System
Chapter 4 Control Access to the Internet
Set Up Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Allow or Block Access to Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Use Keywords to Block Internet Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Delete Keywords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Avoid Blocking on a Trusted Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Block Services From the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Manage Network Access Control Lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Schedule When to Block Internet Sites and Services . . . . . . . . . . . . . . . . . . . . . . 48
Set Up Security Event Email Notifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Chapter 5 Optimize Performance
WiFi Multimedia Quality of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Improve Network Connections With Universal Plug N Play . . . . . . . . . . . . . . . . 53
Chapter 6 Specify Network Settings
View or Change WAN Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Dynamic DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Set Up a New Dynamic DNS Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Specify a DNS Account That You Already Created . . . . . . . . . . . . . . . . . . . . . 58
Change the Dynamic DNS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Set Up a Default DMZ Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Change the Router’s Device Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Change the LAN TCP/IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Specify the IP Addresses That the Router Assigns. . . . . . . . . . . . . . . . . . . . . . . . 63
Disable the DHCP Server Feature in the Router . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Manage Reserved LAN IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Reserve an IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Edit a Reserved IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Delete a Reserved IP Address Entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Custom Static Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Set Up a Static Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Edit a Static Route. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Delete a Static Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Specify Basic WiFi Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Change the WiFi Password or Security Level . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Set Up a Guest WiFi Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
View or Change Advanced WiFi Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Use the Router as a WiFi Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Generate a New Backhaul Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Chapter 7 Manage Your Network
Update the Router Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Change the admin Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Set Up Password Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
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Orbi High-Performance AC3000 Tri-band WiFi System
Recover the admin Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
View Router Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Display Internet Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Check the Internet Connection Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
View and Manage Logs of Router Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
View Devices Currently on the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Monitor Internet Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Manage the Router Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Back Up Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Erase the Current Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Restore Configuration Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Set Up Remote Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Use Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Chapter 8 Customize Internet Traffic Rules for Ports
Port Forwarding to a Local Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Set Up Port Forwarding to a Local Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Add a Custom Port Forwarding Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Edit a Port Forwarding Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Delete a Port Forwarding Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Application Example: Make a Local Web Server Public . . . . . . . . . . . . . . . . . . 97
How the Router Implements the Port Forwarding Rule . . . . . . . . . . . . . . . . . 98
Port Triggering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Add a Port Triggering Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Enable Port Triggering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Application Example: Port Triggering for Internet Relay Chat . . . . . . . . . . . 100
Chapter 9 Use VPN to Access Your Network
Set Up a VPN Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Specify VPN Service in the Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Install OpenVPN Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Install OpenVPN Software on Your Windows Computer. . . . . . . . . . . . . . . . 104
Install OpenVPN Software on Your Mac Computer . . . . . . . . . . . . . . . . . . . .107
Install OpenVPN Software on an iOS Device . . . . . . . . . . . . . . . . . . . . . . . . . 107
Install OpenVPN Software on an Android Device. . . . . . . . . . . . . . . . . . . . . . 108
Use a VPN Tunnel on Your Windows Computer. . . . . . . . . . . . . . . . . . . . . . . . . .109
Use VPN to Access Your Internet Service at Home . . . . . . . . . . . . . . . . . . . . . . 110
Set Up VPN Client Internet Access in the Router . . . . . . . . . . . . . . . . . . . . . .110
Block VPN Client Internet Access in the Router . . . . . . . . . . . . . . . . . . . . . . . . .111
Use a VPN Tunnel to Access Your Internet Service at Home. . . . . . . . . . . . . . .112
Chapter 10 Troubleshooting
Quick Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Sequence to Restart Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
WiFi Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
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Orbi High-Performance AC3000 Tri-band WiFi System
The Router and Satellite Do Not Sync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Cannot Log In to the Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Cannot Access the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Troubleshoot Internet Browsing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Troubleshoot PPPoE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
WiFi Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Troubleshoot Your Network Using the Ping Utility . . . . . . . . . . . . . . . . . . . . . . . 118
Test the LAN Path to Your Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Test the Path From Your Computer to a Remote Device. . . . . . . . . . . . . . . . 119
Appendix A Supplemental Information
Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
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1. Overview
1
The Orbi™ High-Performance AC3000 Tri-band WiFi System creates dedicated high-speed WiFi
connections to your Internet service. The Orbi system includes a router and a satellite. The
router connects to your modem or gateway. The satellite extends the WiFi signal throughout your
home.
This chapter contains the following sections:
• Orbi Router and Satellite Overview
• LED Behavior
• Connect Your Router
• Place Your Satellite
For more information about the topics covered in this manual, visit the support website at
support.netgear.com.
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Orbi High-Performance AC3000 Tri-band WiFi System
Orbi Router and Satellite Overview
The top of the Orbi router is blue. The top of the Orbi satellite is white.
Router Satellite
1
6
2
8
1
6
2
8
5
Figure 1. Orbi router and satellite, front and back views
1. Ring LED (not shown in image) 5. USB port
2. Sync button (also used for WPS connection) 6. Power On/Off button and Power LED
3. Internet port (the Orbi satellite does not include
an Internet port)
4. Ethernet ports 8. Reset button
7. DC Power connector
Overview
8
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Orbi High-Performance AC3000 Tri-band WiFi System
LED Behavior
The Orbi kit comes with a router and a satellite. You can also purchase Add-On Orbi
Satellites (sold separately). When you sync a satellite to the router, the LED behavior for a
Satellite that comes in a kit is different from the LED behavior for add-on satellites.
Orbi Kit LEDs
The following table describes the LED behavior for an Orbi router and Orbi satellite that are
purchased together and come in the same kit.
Table 1. Orbi kit router and satellite LED descriptions
LED LED Behavior
Power The Power LED is located above the Power On/Off button on the rear
panel.
• Solid green.Power is on.
• Solid amber. The
• Blinking amber. Resetting to factory default settings.
• Blinking red. The
• Off. Power is not supplied.
router or satellite is booting.
firmware is corrupted.
Router ring The ring LED is located on the top.
• Pulsing white.
button.
• Off. The
• Solid white.
• Solid magenta.
Access the Internet on page 115.
Satellite ring This satellite is included when you buy an Orbi router. The ring LED is
located on the top.
• Pulsing white. The
• Blue for 3 minutes. The
router is good.
• Amber for 3 minutes. The
router is fair.
• Magenta.
Satellite Do Not Sync on page 114 .
• Off.
The satellite synced to the router and is working normally.
The router is booting or someone pressed the Sync
router finished booting and is working normally.
The router is resetting to factory default settings.
The router cannot connect to the Internet. See Cannot
satellite is booting.
connection between the satellite and the
connection between the satellite and the
The satellite failed to sync to the router. See The Router and
Overview
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Orbi High-Performance AC3000 Tri-band WiFi System
Optional Orbi Add-On Satellite LEDs
You can purchase add-on Orbi satellites (sold separately) and add them to your Orbi network.
Table 2. Orbi Add-On Satellite LED description
LED LED Behavior
Power The Power LED is located above the Power On/Off button on the rear
panel.
• Solid green.Power is on.
• Solid amber. The
• Blinking amber. Resetting to factory default settings.
• Blinking red. The
• Off. Power is not supplied.
Add-On Satellite ring Optional Add-On Satellites are sold separately and can be added on to your
Orbi network.
• Pulsing white. The
• Solid white.
button).
• Blue for 3 minutes.
router is good.
• Amber for 3 minutes. The
router is fair.
• Magenta.
IP address.
• Off.
The ring LED is located on the top.
The satellite is not connected to the router or is not getting an
The satellite synced to the router and is working normally.
satellite is rebooting.
firmware is corrupted.
satellite is booting.
The satellite is ready to sync to the router (press the Sync
The connection between the satellite and the
connection between the satellite and the
Connect Your Router
To cable your router:
1. Unplug your modem’
Internet service.
If your modem uses a battery backup, remove the battery.
2. Plug in and turn on your modem.
If your modem uses a battery backup, put the battery back in.
s power, leaving the modem connected to the wall jack for your
Overview
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Orbi High-Performance AC3000 Tri-band WiFi System
3. Connect your modem to the Internet port of your router with the yellow Ethernet cable that
came with your router.
4. Connect the power adapter to your router and plug the power adapter into an outlet.
5. If the Power LED does not light, press the Power On/Off button on the rear panel of the
router
.
Place Your Satellite
We recommend that you place your satellite in the middle of your home.
Figure 2. Single-story house with the Orbi satellite placed in the center
Figure 3. Multilevel house with the Orbi satellite placed upstairs
Overview
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Orbi High-Performance AC3000 Tri-band WiFi System
If you are using more than one Orbi satellite, place the Orbi router in the middle of your home
with the satellites placed in separate locations.
Orbi satellite
Orbi satellite
INTERNET
Figure 4. Orbi router with two satellites
Orbi router
INTERNET
Place a Satellite From an Orbi Kit
The Orbi kit includes an Orbi router and a satellite. The satellite in the kit is preset to
automatically find and sync to the WiFi signal from the Orbi router in the same kit.
To place your satellite:
1. Place the satellite in the middle of your house.
This location delivers the best WiFi coverage.
2. Connect the satellite to a power source.
3. If the Power LED on the back of the satellite does not light, press the Power On/Off button.
The satellite ring LED pulses white. The satellite automatically finds the Orbi router’s WiFi
signal and attempts to sync to the Orbi router
The satellite ring LED lights one of the following colors for about three minutes and then
turns off:
• Blue. The Orbi router and satellite successfully synced, and the connection between
the router and satellite is good.
• Amber.
The Orbi router and satellite successfully synced, and the connection
between the router and satellite is fair. Consider moving the Orbi satellite closer to the
Orbi router.
• Magenta.
The Orbi router and satellite failed to sync.
.
4. If the satellite ring LED is magenta, move the satellite closer to the router and then sync the
satellite to the router:
a. Press the Sync button on the back of the router
.
b. Within two minutes, press the Sync button on the back of the satellite.
The satellite attempts to sync to the Orbi router. The satellite ring LED lights blue, amber,
or magenta as described in Step 3 of this procedure and then turns of
Overview
12
f.
Orbi High-Performance AC3000 Tri-band WiFi System
Place and Sync an Add-On Satellite
If you already set up an Orbi router and satellite are adding an optional add-on satellite (sold
separately) follow these steps.
To place and sync your satellite:
1. Place your Orbi satellite in a corner of your house that is far away from your existing
Orbi router and satellite, but still within range or your Orbi router and satellite.
If your house has multiple floors, place your Orbi satellite on a different floor than your
existing Orbi router and satellite.
2. Connect the satellite to a power source.
3. If the Power LED on the back of the satellite does not light, press the Power On/Off button.
4. Wait about two minutes for the satellite’s ring LED to light solid white.
5. Press the Sync button on the back of the satellite and within two minutes, press the Sync
button on the back of your Orbi router.
The satellite’s ring LED pulses white, then lights one of the following colors for about
three minutes and then turns off:
• Blue. The Orbi router and satellite successfully synced, and the connection between
the router and satellite is good.
• Amber. The Orbi router and satellite successfully synced, and the connection
between the router and satellite is fair. Consider moving the Orbi satellite closer to the
Orbi router.
• Magenta. The Orbi router and satellite failed to sync. Move the satellite closer to the
router and try again.
Overview
13
2. Connect to the Network and
Access the Router
This chapter contains the following sections:
• Connect to the Network
• Types of Logins
• Use a Web Browser to Access the Router
• Change the Language
• Access the Orbi Router With NETGEAR genie App
2
14
Orbi High-Performance AC3000 Tri-band WiFi System
Connect to the Network
You can connect to the Orbi network through a wired or WiFi connection. If you set up your
computer to use a static IP address, change the settings so that it uses Dynamic Host
Configuration Protocol (DHCP).
Wired Connection
You can connect your computer to the router using an Ethernet cable and join the router’s
local area network (LAN).
To connect your computer to the router with an Ethernet cable:
1. Make sure that the router is receiving power (its Power LED is lit).
2. Connect an Ethernet cable to an Ethernet port on your computer.
3. Connect the other end of the Ethernet cable to one of the Ethernet ports.
Your computer connects to the local area network (LAN). A message might display on
your computer screen to notify you that an Ethernet cable is connected.
WiFi Connection
To find and select the WiFi network:
1. Make sure that the router or satellite is receiving power (its Power LED is lit).
2. On your WiFi-enabled computer or mobile device, find and select the WiFi network.
The WiFi network name is on the router label. The WiFi network name is the same for the
router and the satellite in the Orbi kit.
Note: If you bought the router and the satellite separately, their default WiFi
network names are different.
3. Join the WiFi network and enter the WiFi password.
The password is on the router label.
Your WiFi-enabled computer or mobile device connects to the WiFi network.
WiFi Connection Using WPS
You can connect to the router’s WiFi network with Wi-Fi Protected Setup (WPS) or you can
find and select the WiFi network.
To use WPS to connect to the WiFi network:
1. Make sure that the router is receiving power (its Power LED is lit).
2. Check the WPS instructions for your computer or WiFi device.
3. Press the Sync button on the router.
Connect to the Network and Access the Router
15
Orbi High-Performance AC3000 Tri-band WiFi System
4. Within two minutes, on your WiFi-enabled computer or mobile device, press its WPS button
or follow its instructions for WPS connections.
Your computer or mobile device connects to the WiFi network.
Labels
The router label shows the login information, the WiFi network name and password, the
router’s MAC address, and the router’s serial number.
Figure 5. Router label
The label on the satellite shows the WiFi network name and password, the satellite’s MAC
address, and the satellite’s serial number.
Figure 6. Satellite label
Types of Logins
Separate types of logins serve different purposes. It is important that you understand the
difference so that you know which login to use when.
Types of logins:
• Internet service login.
you in to your Internet service. Your service provider gave you this login information in a
letter or some other way. If you cannot find this login information, contact your service
provider.
The login that your Internet service provider (ISP) gave you logs
Connect to the Network and Access the Router
16
Orbi High-Performance AC3000 Tri-band WiFi System
• WiFi network key or password. Your router and satellite are preset with the same WiFi
network name (SSID) and password for WiFi access. This information is on the router
label and the satellite label.
• Router login. This logs you in to the router interface from a web browser as admin.
Use a Web Browser to Access the Router
When you connect to the network (either with WiFi or with an Ethernet cable), you can use a
web browser to access the router to view or change its settings. The first time you access the
router, the NETGEAR installation assistant automatically checks to see if your router can
connect to your Internet service.
Automatic Internet Setup
You can set up your router automatically, or you can use a web browser to access the router
and set up your router manually. Before you start the setup process, get your ISP information
and make sure that the computers and devices in the network use the settings described
here.
When your Internet service starts, your Internet service provider (ISP) typically gives you all
the information needed to connect to the Internet. For DSL service, you might need the
following information to set up your router:
• The ISP configuration information for your DSL account
• ISP login name and password
• Fixed or static IP address settings (special deployment by ISP; this setting is rare)
If you cannot locate this information, ask your ISP to provide it. When your Internet
connection is working, you no longer need to launch the ISP login program on your computer
to access the Internet. When you start an Internet application, your router automatically logs
you in.
Installation and basic setup takes about 15 minutes to complete.
To automatically set up your router:
1. Turn the router on by pressing the On/Off button.
2. Make sure that your WiFi-enabled computer or mobile device is connected to the router with
an Ethernet cable (wired) or wirelessly with the preset security settings listed on the label.
Note: If you want to change the router’s WiFi settings, use a wired connection
to avoid being disconnected when the new WiFi settings take effect.
3. Launch a web browser.
The page that displays depends on whether you accessed the router before:
• The first time that you set up the Internet connection for your router, the browser goes
to orbilogin.com, and the Orbi login page displays.
Connect to the Network and Access the Router
17
Orbi High-Performance AC3000 Tri-band WiFi System
• If you already set up the Internet connection, enter orbilogin.com in the address field
for your browser to start the installation process.
4. Follow the onscreen instructions.
The router connects to the Internet.
5. If the browser does not display the web page, do the following:
• Make sure that the computer is connected to one of the four LAN Ethernet ports or
over WiFi to the router.
• Make sure that the router is receiving power, and that its Power LED is lit.
• Close and reopen the browser or clear the browser cache.
• Browse to orbilogin.com.
• If the computer is set to a static or fixed IP address (this setting is uncommon),
change it to obtain an IP address automatically from the router.
6. If the router does not connect to the Internet, do the following:
a. Review your settings.
Make sure that you selected the correct options and typed everything correctly.
b. Contact your ISP to verify that you are using the correct configuration information.
c. Read Chapter 10, Troubleshooting.
If problems persist, register your NETGEAR product and contact NETGEAR technical
support.
Log In to the Router
When you first connect to your router and launch a web browser, the browser automatically
displays the router’s web page. If you want to view or change settings for the router, you can
use a browser to log in to the router’s web page.
To log in to the router:
1. Launch a web browser from a WiFi-enabled computer or mobile device that is
connected to the network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home page displays.
Connect to the Network and Access the Router
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Orbi High-Performance AC3000 Tri-band WiFi System
Change the Language
By default, the language is set as Auto.
To change the language:
1. Launch a web browser from a WiFi-enabled computer or mobile device that is
connected to the network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home page displays.
4. In the upper right corner, select a language from the menu.
5. When prompted, click the OK button to confirm this change.
The page refreshes with the language that you selected.
Access the Orbi Router With NETGEAR genie App
The genie app is the easy dashboard for managing, monitoring, and repairing your home
network. The genie app can help you with the following:
• Automatically repair common WiFi network problems.
• Easily manage router features like Live Parental Controls, Internet traffic meter, speed
test, and more.
To use the genie app to access the router:
1. Visit the NETGEAR genie web page at NETGEAR.com/genie.
2. Follow the onscreen instructions to install the app on your smartphone, tablet, or computer.
3. Launch the genie app.
The genie app dashboard page displays.
Connect to the Network and Access the Router
19
3. Specify Your Internet Settings
3
Usually, the quickest way to set up the router to use your Internet connection is to allow Orbi to
detect the Internet connection when you first access the router with a web browser. You can also
customize or specify your Internet settings.
This chapter contains the following sections:
• Use the Internet Setup Wizard
• Manually Set Up the Internet Connection
• Specify IPv6 Internet Connections
• Change the MTU Size
20
Orbi High-Performance AC3000 Tri-band WiFi System
Use the Internet Setup Wizard
You can use the Setup Wizard to detect your Internet settings and automatically set up your
router.
To use the Setup Wizard:
1. Launch a web browser from a WiFi-enabled computer or mobile device that is
connected to the network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router user name and password.
The user name is admin.
password are case-sensitive.
The BASIC Home page displays.
4. Select ADV
5. Select the Yes radio button.
If you select No, you are taken to the Internet Setup page (see Manually Set Up the
Internet Connection on page 22).
6. Click the Next button.
The Setup Wizard searches your Internet connection for servers and protocols to
determine your ISP configuration and checks your operation mode.
ANCED > Setup Wizard.
The default password is password. The user name and
Specify Your Internet Settings
21
Orbi High-Performance AC3000 Tri-band WiFi System
Manually Set Up the Internet Connection
You can view or change the router’s Internet connection settings.
Specify an Internet Connection Without a Login
To specify the Internet connection settings:
1. Launch a web browser from a WiFi-enabled computer or mobile device that is
connected to the network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router user name and password.
The user name is admin.
password are case-sensitive.
The BASIC Home page displays.
4. Select Internet.
The default password is password. The user name and
5. Leave the Does your Internet connection require a login No radio button selected.
6. If your Internet connection requires an account name or host name, type it in the Account
Name (If Required) field.
7. If your Internet connection requires a domain name, type it in the Domain Name (If
Required) field.
Specify Your Internet Settings
22
Orbi High-Performance AC3000 Tri-band WiFi System
For the other sections in this page, the default settings usually work, but you can change
them.
8. Select an Internet IP Address radio button:
• Get Dynamically from ISP. Your ISP uses DHCP to assign your IP address. Your ISP
automatically assigns these addresses.
• Use Static IP Address. Enter the IP address, IP subnet mask, and the gateway IP
address that your ISP assigned. The gateway is the ISP router to which your router
connects.
9. Select a Domain Name Server (DNS) Address radio button:
• Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers. Your
ISP automatically assigns this address.
• Use These DNS Servers. If you know that your ISP requires specific servers, select
this option. Enter the IP address of your ISP’s primary DNS server. If a secondary
DNS server address is available, enter it also.
10. Select a Router MAC Address radio button:
• Use Default Address. Use the default MAC address.
• Use Computer MAC Address. The router captures and uses the MAC address of the
computer that you are now using. You must use the one computer that the ISP allows.
• Use This MAC Address. Enter the MAC address that you want to use.
11. Click the Apply button.
Your settings are saved.
12. Click the Test button to test your Internet connection.
If the NETGEAR website does not display within one minute, see Chapter 10,
Troubleshooting.
Specify an Internet Connection That Uses a Login
To view or change the basic Internet setup:
1. Launch a web browser from a WiFi-enabled computer or mobile device that is
connected to the network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home page displays.
Specify Your Internet Settings
23
4. Select Internet.
Orbi High-Performance AC3000 Tri-band WiFi System
5. Select the Does your Internet connection require a login Yes radio button.
The page adjusts.
6. From the Internet Service Provider menu, select the encapsulation method:
The selections are PPPoE, PPTP, or L2TP.
7. In the Login field, enter the login name your ISP gave you.
This login name is often an email address.
8. In the Password field, type the password that you use to log in to your Internet service.
9. If your ISP requires a service name, type it in the Service Name (if Required) field.
10. From the Connection Mode menu, select Always
On, Dial on Demand, or Manually
Connect.
11. T
o change the number of minutes until the Internet login time out, in the Idle Timeout (In
minutes) field, type the number of minutes.
This is how long the router keeps the Internet connection active when no one on the
network is using the Internet connection.
A value of 0 (zero) means never log out.
12. Select an Internet IP Address radio button:
• Get Dynamically from ISP.
Your ISP uses DHCP to assign your IP address. Your ISP
automatically assigns these addresses.
• Use Static IP
Address. Enter the IP address, IP subnet mask, and gateway IP
address that your ISP assigned. The gateway is the ISP router to which your router
connects.
13. Select a Domain Name Server (DNS) radio button:
Specify Your Internet Settings
24
Orbi High-Performance AC3000 Tri-band WiFi System
• Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers. Your
ISP automatically assigns this address.
• Use These DNS Servers. If you know that your ISP requires specific servers, select
this option. Enter the IP address of your ISP’s primary DNS server. If a secondary
DNS server address is available, enter it also.
14. Select a Router MAC Address radio button:
• Use Default Address. Use the default MAC address.
• Use Computer MAC Address. The router captures and uses the MAC address of the
computer that you are now using. You must use the one computer that the ISP allows.
• Use This MAC Address. Enter the MAC address that you want to use.
15. Click the Apply button.
Your settings are saved.
16. Click the Test button to test your Internet connection.
If the NETGEAR website does not display within one minute, see Cannot Access the
Internet on page 115.
Specify IPv6 Internet Connections
You can set up an IPv6 Internet connection if genie does not detect it automatically.
To set up an IPv6 Internet connection:
1. Launch a web browser from a WiFi-enabled computer or mobile device that is
connected to the network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > IPv6.
The IPv6 page displays.
5. From the Internet Connection Type menu, select the IPv6 connection type:
• If you are not sure, select Auto Detect so that the router detects the IPv6 type that is
in use.
• If your Internet connection does not use PPPoE, DHCP, or fixed, but is IPv6, select
Auto Config.
Specify Your Internet Settings
25
Orbi High-Performance AC3000 Tri-band WiFi System
Your Internet service provider (ISP) can provide this information. For more information
about IPv6 Internet connection, see the following sections:
- Use Auto Detect for an IPv6 Internet Connection on page 26
- Use Auto Config for an IPV6 Internet Connection on page 28
- Set Up an IPv6 6rd Tunnel Internet Connection on page 29
- Set Up an IPv6 6to4 Tunnel Internet Connection on page 31
- Set Up an IPv6 Pass Through Internet Connection on page 32
- Set Up an IPv6 Fixed Internet Connection on page 33
- Set Up an IPv6 DHCP Internet Connection on page 34
- Set Up an IPv6 PPPoE Internet Connection on page 36
6. Click the Apply button.
Your settings are saved.
Requirements for Entering IPv6 Addresses
IPv6 addresses are denoted by eight groups of hexadecimal quartets that are separated by
colons. You can reduce any four-digit group of zeros within an IPv6 address to a single zero
or omit it. The following errors invalidate an IPv6 address:
• More than eight groups of hexadecimal quartets
• More than four hexadecimal characters in a quartet
• More than two colons in a row
Use Auto Detect for an IPv6 Internet Connection
To set up an IPv6 Internet connection through auto detection:
1. Launch a web browser from a WiFi-enabled computer or mobile device that is
connected to the network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > IPv6.
The IPv6 page displays.
Specify Your Internet Settings
26
Orbi High-Performance AC3000 Tri-band WiFi System
5. From the Internet Connection Type menu, select Auto Detect.
The router automatically detects the information in the following fields:
• Connection T
• Router
’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired
ype. This field indicates the connection type that is detected.
for the router’s WAN (or Internet) interface. The number after the slash (/) is the length
of the prefix, which is also indicated by the underline (_) under the IPv6 address. If no
address is acquired, the field displays Not Available.
• Router
’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired
for the router’s LAN interface. The number after the slash (/) is the length of the prefix,
which is also indicated by the underline (_) under the IPv6 address. If no address is
acquired, the field displays Not Available.
6. Select
• Use DHCP Server.
an IP Address Assignment radio button:
This method passes more information to LAN devices, but some
IPv6 systems might not support the DHCv6 client function.
• Auto Config.
This is the default setting.
This setting specifies how the router assigns IPv6 addresses to the devices on your home
network (the LAN).
7. (Optional) Select the Use This Interface ID check box and specify the interface ID to be
used for the IPv6 address of the router’
s LAN interface.
If you do not specify an ID here, the router generates one automatically from its MAC
address.
8. Click the Apply button.
Your settings are saved.
Specify Your Internet Settings
27
Orbi High-Performance AC3000 Tri-band WiFi System
Use Auto Config for an IPV6 Internet Connection
To set up an IPv6 Internet connection through auto configuration:
1. Launch a web browser from a WiFi-enabled computer or mobile device that is
connected to the network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router user name and password.
The user name is admin.
The default password is password. The user name and
password are case-sensitive.
The BASIC Home page displays.
4. Select ADV
ANCED > Advanced Setup > IPv6.
The IPv6 page displays.
5. From the Internet Connection T
ype menu, select Auto Config.
The router automatically detects the information in the following fields:
• Router
’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired
for the router’s WAN (or Internet) interface. The number after the slash (/) is the length
of the prefix, which is also indicated by the underline (_) under the IPv6 address. If no
address is acquired, the field displays Not Available.
• Router
’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired
for the router’s LAN interface. The number after the slash (/) is the length of the prefix,
which is also indicated by the underline (_) under the IPv6 address. If no address is
acquired, the field displays Not Available.
6. (Optional) In the DHCP User Class (If Required) field, enter a host name.
Specify Your Internet Settings
28
Orbi High-Performance AC3000 Tri-band WiFi System
Most people can leave this field blank, but if your ISP gave you a specific host name,
enter it here.
7. (Optional) In the DHCP Domain Name (If Required) field, enter a domain name.
You can type the domain name of your IPv6 ISP. Do not enter the domain name for the
IPv4 ISP here. For example, if your ISP’s mail server is mail.xxx.yyy.zzz, type xxx.yyy.zzz
as the domain name. If your ISP provided a domain name, type it in this field. For
example, Earthlink Cable might require a host name of home, and Comcast sometimes
supplies a domain name.
8. Select an IP Address Assignment radio button:
• Use DHCP Server. This method passes more information to LAN devices, but some
IPv6 systems might not support the DHCv6 client function.
• Auto Config. This is the default setting.
9. (Optional) Select the Use This Interface ID check box and specify the interface ID that you
want to be used for the IPv6 address of the router’s LAN interface.
If you do not specify an ID here, the router generates one automatically from its MAC
address.
10. Click the Apply button.
Your settings are saved.
Set Up an IPv6 6rd Tunnel Internet Connection
The 6rd protocol makes it possible to deploy IPv6 to sites using a service provider’s IPv4
network. 6rd uses the service provider’s own IPv6 address prefix. This limits the operational
domain of 6rd to the service provider’s network and is under direct control of the service
provider. The IPv6 service provided is equivalent to native IPv6. The 6rd mechanism relies
on an algorithmic mapping between the IPv6 and IPv4 addresses that are assigned for use
within the service provider’s network. This mapping allows for automatic determination of
IPv4 tunnel endpoints from IPv6 prefixes, allowing stateless operation of 6rd.
With a 6rd Tunnel configuration, the router follows the RFC5969 standard, supporting two
ways to establish a 6rd tunnel IPv6 WAN connection:
• Auto Detect Mode. In IPv6 Auto Detect mode, when the router receives option 212 from
the DHCPv4 option, auto detect selects the IPv6 as 6rd Tunnel setting. The router uses
the 6rd option information to establish the 6rd connection.
• Manual Mode. Select 6rd. If the router receives option 212, the fields are automatically
completed. Otherwise, you must enter the 6rd settings.
To set up an IPv6 6rd Tunnel Internet connection:
1. Launch a web browser from a WiFi-enabled computer or mobile device that is
connected to the network.
2. Enter orbilogin.com.
A login window opens.
Specify Your Internet Settings
29
Orbi High-Performance AC3000 Tri-band WiFi System
3. Enter the router user name and password.
The user name is admin.
The default password is password. The user name and
password are case-sensitive.
The BASIC Home page displays.
4. Select ADV
ANCED > Advanced Setup > IPv6.
The IPv6 page displays.
5. In the Internet Connection T
ype menu, select 6rd.
The router automatically detects the information in the following sections:
• 6rd (IPv6 Rapid Development) Configuration. The router detects the service
provider
’s IPv4 network and attempts to establish an IPv6 6rd Tunnel connection. If
the IPv4 network returns 6rd parameters to the router, the page adjusts to display the
correct settings in this section.
• Router
’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired
for the router’s LAN interface. The number after the slash (/) is the length of the prefix,
which is also indicated by the underline (_) under the IPv6 address. If no address is
acquired, the field displays Not Available.
6. Select an IPv6 Domain Name Server (DNS)
• Get Automatically
from ISP. Your ISP uses DHCP to assign your DNS servers. Your
Address radio button:
ISP automatically assigns this address.
• Use These DNS Servers. If you know that your ISP requires specific servers, select
this option. Enter the IP address of your ISP’
s primary DNS server. If a secondary
DNS server address is available, enter it also.
7. Select an IP Address Assignment radio button:
• Use DHCP Server.
This method passes more information to LAN devices, but some
IPv6 systems might not support the DHCv6 client function.
• Auto Config.
This is the default setting.
This setting specifies how the router assigns IPv6 addresses to the devices on your home
network.
Specify Your Internet Settings
30
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