Nespresso BNE800 User Manual

CREATISTA PLUS
by Nespresso
CREATISTA PLUS
MY MACHINE
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User manual 3
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Nespresso Breville Creatista Plus
Congratulations on your purchase of the Nespresso Breville Creatista Plus, the machine that allows you to make cafe
quality milk coffees.
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Packaging Content
Creatista Plus Coffee Machine
Creatista Plus
USER MANUAL
Nespresso is an exclusive system creating the perfect Espresso, time after time. All Nespresso machines are equipped with a unique extraction system that guarantees up to 19 bar pressure. Each parameter has been calculated with great precision to ensure that all the aromas from each capsule can be extracted, to give the coffee body and create an exceptionally thick and smooth crema.
Tasting Box of Nespresso
Capsules
CAUTION: When you see this sign, please refer to the
important safeguards to avoid possible harm and damage.
INFORMATION: when you see this sign, please take note of the advice for
the correct and safe usage of your coffee machine.
Milk Jug
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Welcome
Nespresso Welcome Brochure
BNE800 Specifications techniques
User Manual
PRODIGIO&MILK
MY MACHINE
1 x Water Hardness Test Strip, in the User Manual
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120 V, 60 Hz, 1 500 W
19 bar / 1.9 MPa
max
~5.2 kg / 11.4 lbs
1.5 L / 50 oz
17.0 cm 30.9 cm 40.9 cm
6.7 in 12.2 in 16.1 in
Content
Nespresso Creatista Plus 2
Packaging Content 3
Creatista Plus 3
Specifications 3
Important Safeguards 5-7
Machine Overview 8
First Use 9-10
Navigation 11
Regular Coffee Preparation 12-13
Milk Coffee Preparation - Single Cup 13-15
Milk Coffee Preparation - Two Cup 15-17
Latte Macchiato Preparation 18-19
Adjusting Regular Coffee Drinks 20
Adjusting Milk Coffee Drinks 21
Reset to Factory Settings 22
Emptying the System 22
Energy Saving 23
Daily Cleaning 23-24
Steam Wand Cleaning Procedure 24
Descaling 25
Water Hardness 26
Troubleshooting 27
Troubleshooting Milk Froth Preparation 28
Contact Nespresso Club 29
The Positive Cup: Our approach to sustainability 29
Disposal and Environmental Protection 29
Limited Guarantee 30
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Safety Precautions
CAUTION: the safety precautions are part of the appliance. Read them carefully before using your new appliance for the first time. Keep them in a place where you can find and refer to them later on.
CAUTION: when you see this sign, please refer to the safety precautions to avoid possible harm and damage.
INFORMATION: when you see this sign, please take note of the advice for the correct and safe usage of your appliance.
The appliance is intended to prepare beverages according to these instructions.
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Do not use the appliance for anything other than its intended use.
This appliance has been designed for indoor and non-extreme temperature conditions use only.
Protect the appliance from direct sunlight effect, prolonged water splash and humidity.
This is a household appliance only. It is not intended to be used in: staff kitchen areas in shops, offices and other working environments; farm houses; by clients in hotels, motels and other residential type environments; bed and breakfast type environments.
This appliance may be used by children of at least 8 years of age, as long as they are supervised
and have been given instructions about using the appliance safely and are fully aware of the dangers involved. Cleaning and user maintenance shall not be made by children unless they are older than 8 and they are supervised by an adult.
Keep the appliance and its cord out of reach of children under 8 years of age.
This appliance may be used by persons with reduced physical, sensory or mental capabilities, or whose experience or knowledge is not sufficient, provided they are supervised or have received instruction to use the appliance safely and understand the dangers.
Children shall not use the device as a toy.
The manufacturer accepts
no responsibility and the warranty will not apply for any commercial use, inappropriate handling or use of the appliance, any damage resulting from use for other purposes, faulty operation, non-professionals repair or failure to comply with the instructions.
Avoid risk of fatal electric shock and fire.
In case of an emergency: immediately remove the plug from the power socket.
Only plug the appliance into suitable, easily accessible, earthed mains connections. Make sure that the voltage of the power source is the same as that specified on the rating plate. The use of an incorrect connection voids the warranty.
Safety Precautions
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The appliance must only be connected after installation.
Do not pull the cord over sharp edges, clamp it or allow it to hang down.
Keep the cord away from heat and damp.
If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons, in order to avoid all risks.
If the cord is damaged, do not operate the appliance; return the appliance to the Nespresso Club or to a Nespresso authorised representative.
If an extension cord is required, use only an earthed cord with a conductor cross-section of
at least 1.5 mm2 or matching input power.
To avoid hazardous damage, never place the appliance on or beside hot surfaces such as radiators, stoves, ovens, gas burners, open flame, or similar.
Always place it on a horizontal, stable and even surface. The surface must be resistant to heat and fluids, like water, coffee, descaler or similar liquids.
Disconnect the appliance from the mains when not in use for a long period. Disconnect by pulling out the plug and not by pulling the cord itself or the cord may become damaged.
Before cleaning and servicing, remove the plug from the mains socket and let the appliance cool down.
Never touch the cord with wet hands.
Never immerse the appliance or part of it in water or other liquid.
Never put the appliance or part of it in a dishwasher.
Electricity and water together is dangerous and can lead to fatal electrical shocks.
Do not open the appliance. Hazardous voltage inside!
Do not put anything into any openings. Doing so may cause fire or electrical shock!
Avoid possible harm when operating the appliance.
Never leave the appliance unattended during operation.
Do not use the appliance if it is damaged or not operating perfectly. Immediately remove the
plug from the power socket. Contact the Nespresso Club or Nespresso authorised representative for examination, repair or adjustment.
A damaged appliance can cause electrical shocks, burns and fire.
Always completely close the slider and never open it during operation. Scalding may occur.
Do not put fingers under coffee outlet, risk of scalding.
Do not put fingers into capsule compartment or the capsule shaft. Danger of injury!
Water could flow around a capsule when not perforated by the blades and damage the appliance.
Never use a damaged or deformed capsule. If a
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Safety Precautions
capsule is blocked in the capsule compartment, turn the machine off and unplug it before any operation. Call the Nespresso Club or Nespresso authorised representative.
Fill the water tank only with fresh and potable water.
Empty water tank if the appliance will not be used for an extended time (holidays, etc.).
Replace water in water tank when the appliance is not operated for a weekend or a similar period of time.
Do not use the appliance without the drip tray and drip grid to avoid spilling any liquid on surrounding surfaces.
Do not use any strong cleaning agent or solvent cleaner. Use a damp cloth and mild cleaning agent to clean the surface of the
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appliance.
To clean machine, use only clean cleaning tools.
When unpacking the machine, remove the plastic film and dispose.
This appliance is designed for Nespresso coffee capsules available exclusively through the Nespresso Club or your Nespresso authorised representative.
All Nespresso appliances pass stringent controls. Reliability tests under practical conditions are performed randomly on selected units. This can show traces of any previous use.
Nespresso reserves the right to change instructions without prior notice.
This machine contains magnets.
Descaling
Nespresso descaling agent, when used correctly, helps ensure the proper functioning of your machine over its lifetime and that your coffee experience is as perfect as the first day.
SAVE THESE INSTRUCTIONS Pass them on to any subsequent user. This instruction manual is also available as a PDF at nespresso.com
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Machine Overview
Color display
SELECT dial
START | CANCEL button
Lever for capsule insertion
Capsule container
Pop out cup support
Removable drip grid
Removable drip tray with full indicator
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Water tank & lid
Removable pin cleaning tool
Easy clean steam wand
Milk jug temperature sensor
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Milk jug
Press the START|CANCEL button to S tart or Can cel an operation or to go back
Rotate the S ELECT dial to navigate left or right to select your drink
Press the SELECT dial to Adjust Espresso Volume, Milk Temperature or Milk Froth
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First Use
Read the important safeguards first to avoid risks of fatal electrical shock and fire.
Rinse the water tank
before filling it with potable water.
Turn the machine ON by pressing the START|CANCEL
button. Heating up takes approximately 3 seconds.
Place the water tank, insert
the drip tray and the capsule container in position. For your safety, operate the machine only with drip tray and capsule container in position.
Rotate the SELECT dial to set your
language. Press SELECT to confirm.
Plug the machine into
the power outlet.
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First Use
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< 1 minute
Setting your water hardness, dip the Water
Hardness Test Strip in and out the water tank.
Wait 1 minute. Set the water hardness by rotating the SELECT dial according to the results on the Test Strip. Press SELECT to confirm. For further information refer to pg 32.
Follow the Quick Start Tutorial.
Follow the on-screen prompts to rinse
& prepare your machine for use.
First use is to rinse the machine & prime the heating system.
To turn OFF your machine, press and
hold the START/CANCEL dial for 2 seconds until machine is off.
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Coffee Volume
Milk Temp
Ideal
Milk Froth
Setting 4
Cappuccino
Café Latte
Cappuccino
Cappuccino
Cappuccino
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Navigation
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Rotate the SELECT dial
Press START|CANCEL
to make a coffee with the current settings.
to select your coffee
Display shows current drink settings,
Coffee Volume, Milk Temperature, Milk Texture.
Press the SELECT
dial to adjust the current settings. Refer Pg 25 & 26.
Regular Coffee Preparation
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Fill the water tank
with potable water.
Lift the Lever, insert a capsule and close the lever.
Rotate SELECT dial to select your coffee
Ristretto (25ml / 0.85 oz)
Espresso (40 ml / 1.35 oz)
Lungo (110 ml / 3.7 oz)
Press START|CANCEL button to extract
To ensure hygienic conditions, it is highly recommended to
not reuse a used capsule.
Turn the machine ON by
pressing the START|CANCEL button. Heating up takes approximately 3 seconds.
Place a cup under the
coffee outlet. Use the cup support if required. PUSH the cup support to unlock.
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Regular Coffee Preparation
Preparation will stop automatically.
Lift the Lever to eject the capsule.
Milk Coffee Preparation - Single Cup
Only use the milk jug provided.
Fill the water tank
with fresh potable water.
TIP: For optimal milk froth, use pasteurized whole or semi skimmed milk at refrigerated temperature (about 4-6 °C / 39-43 °F ).
To accommodate smaller
cups, use the cup support. PUSH the cup support to unlock.
To stop the coffee flow press
the START|CANCEL button.
Rotate the SELECT dial
to select your drink.
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Milk Coffee Preparation - Single Cup
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CAUTION: Do not fill milk jug above the maximum level marked on the inside & outside of the jug.
Lift the Lever &
insert your capsule.
Fill the milk jug with enough
fresh cold milk. Minimum and maximum levels are marked on the inside and outside of the milk jug.
Lift the steam wand
& position in the centre of the milk jug.
Press the START|CANCEL
button to start the espresso extraction.
Ensure the milk jug
is making contact with the temperature sensor located in the drip tray.
When the espresso
extraction is complete, press START|CANCEL to begin milk frothing.
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Milk Coffee Preparation - Single Cup
When milk frothing is
complete, lift the steam wand, wipe with a clean damp cloth.
Milk Coffee Preparation - Two Cups
Only use the milk jug provided.
Fill the water tank
with fresh potable water.
TIP: For optimal milk froth, use pasteurized whole or semi skimmed milk at refrigerated temperature (about 4-6 °C / 39-43 °F ).
To accommodate smaller
cups, use the cup support. PUSH the cup support to unlock.
Allow steam wand to return
to its down position & it will auto purge to rinse itself.
Pour milk into the espresso
to finish your drink.
Rotate the SELECT dial
to select your drink.
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Milk Coffee Preparation - Two Cups
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Lift the Lever &
insert your capsule.
Lift the steam wand
& position in the centre of the milk jug and press START|CANCEL to begin milk frothing.
Press the START|CANCEL
button to start the espresso extraction.
Ensure the milk jug is
making contact with the temperature sensor located in the drip tray.
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CAUTION: Do not fill milk jug above the maximum level marked on the inside & outside of the jug.
Fill the milk jug with enough
fresh cold milk for 2 drinks. Maximum level is marked on the inside and outside of the milk jug. Do not overfill.
When milk frothing is
complete, lift the steam wand, wipe with a clean damp cloth.
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Milk Coffee Preparation - Two Cups
Allow steam wand to return
to its down position & it will auto purge to rinse itself.
Press the START|CANCEL
button to start the espresso extraction.
Place your second cup
under the coffee spout.
Pour milk into the espresso
to finish your drinks.
Lift the Lever & insert
your capsule.
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Latte Macchiato Preparation
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Fill the water tank
with fresh potable water.
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CAUTION: Do not fill milk jug above the maximum level marked on the inside & outside of the jug.
Fill the milk jug
to the marked maximum level with fresh cold milk
To accommodate a Latte
Macchiato glass, push the cup support in until it locks.
Lift the steam wand &
position in the centre of the milk jug and press START|CANCEL to begin milk frothing.
Rotate the SELECT dial
to select your drink.
Ensure the milk jug is
making contact with the temperature sensor located in the drip tray.
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Latte Macchiato Preparation
When milk frothing is
complete, lift the steam wand, wipe with a clean damp cloth.
Lift the Lever & insert
your capsule.
Allow steam wand to return
to its down position & it will auto purge to rinse itself.
Press the START|CANCEL button
to start the espresso extraction.
Pour milk into the Latte
Macchiato glass and place under the coffee spout.
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Adjusting Regular Coffee Drinks
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Rotate the SELECT dial
to the drink.
Press SELECT dial to save &
exit or press START|CANCEL to exit without saving.
Press the SELECT dial to
adjust the coffee volume.
Any coffee can be programmed.
1. Ristretto: from 25 to 60 ml / 0.85-2 oz.
2. Espresso: from 25 to 60 ml / 0.85-2 oz.
3. Lungo: from 70 to 150 ml / 2.37 to 5 oz.
Default coffee volumes listed on page 12.
Rotate the SELECT dial to
adjust the coffee volume. The suggested volume is marked with a dotted line.
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Adjusting Milk Coffee Drinks
This machine is optimized for pasteurized whole or semi skimmed milk. Milk Temperature and Milk Froth may be adjusted to suit different milk types.
Rotate the SELECT
dial to the drink & press the SELECT dial to adjust drink.
Press SELECT dial to save &
exit or press START|CANCEL to exit without saving.
Rotate the SELECT
dial to adjust, Espresso Volume, Milk Temperature or Milk Froth level.
Press START/CANCEL
to exit the adjustments menu.
Press the SELECT dial to enter
& rotate to adjust the setting.
Froth levels & Espresso Volumes suggested settings are marked with a dotted line.
Any milk coffee can be programmed.
1. Coffee Volume: from 25 to 60 ml / 0.85-2 oz.
2. Milk Temperature: from 56 to 76 °C / 133 to 169 °F.
3. Milk Froth: from 2 to 30 mm / 0.08 to 1.2 in.
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Reset to Factory Settings
Drink Settings are:
-Coffee Volume, Milk Temperature and Milk Froth.
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To reset your drink settings:
1. Select SETTINGS
2. Select RESET
3. Select COFFEE RESET
4. Select
5. Select
to confirm to cancel
To reset factory settings:
1. Select SETTINGS
2. Select RESET
3. Select FACTORY RESET
4. Select
5. Select
6. Machine will power off
7. On next use, you will need to refer to first use instructions
to confirm to cancel
Emptying the System before a period of non-use or for frost protection /
Rotate the SELECT dial to MAINTENANCE, press
Remove the water tank.
Place the empty Milk Jug under the coffee outlet.
SELECT dial. Select "Empty Cycle" & press SELECT to start. When the pump stops, empty & wipe dry the capsule bucket & drip tray.
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Energy Saving /
Daily Cleaning
To ensure hygienic conditions, it is highly recommended emptying and cleaning the capsule container every day.
Energy efficient: Machine uses <0.2W when not
making a drink. The display dims after 2 mins of no use, after 10 mins of no use display turns off. Restart by pressing the START|CANCEL button.
Empty the drip tray and the capsule container every day. Remove cup
support by first removing the capsule bucket, then unlocking the cup support, pulling the cup support forward & lifting it upwards to disengage from the machine. Clean cup support and wipe inside machine, reassemble with a clean damp cloth. Remove the water tank and lid and clean them both with odorless detergent and rinse with warm water. Refill the water tank with fresh potable water.
Rinse the milk jug & dry
after each use. If required, wash the jug with mild detergent.
Use the STEAM PURGE
function on the display to further rinse the steam wand if required. Wipe the steam wand & tip with a clean damp cloth.
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Daily Cleaning
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Do not use any strong or
abrasive solvent, sponge or cream cleaner. Do not put in the dishwasher.
Steam Wand Cleaning Procedure
Milk System Cleaning Procedure.
Recommended you perform this monthly
to prevent steam tip blockages or when
the display shows "Clean Steam Wand".
Dry all the parts with a
repetitive soft clean cloth and reassemble all parts. Clean the coffee outlet and inside the machine regularly with a clean damp cloth.
Never immerse the
appliance or part of it in water or any other liquid.
Select Maintenance Select Cleaning Follow the on-screen prompts
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Descaling
Duration approximately 15 minutes.
Read the important safeguard on the descaling package
and refer to the table for the frequency of use.The descaling solution can be harmful. Avoid contact with eyes, skin and surfaces. Never use any product other than the Nespresso descaling kit available at the Nespresso Club to avoid damage to your machine. The following table will indicate the descaling frequency required for the optimum performance of your machine, based on water hardness. For any additional questions you may have regarding descaling, please contact the Nespresso Club.
Descaling: Removes scale build-up, maintains coffee taste and prevents machine damage.
Frequency will depend on your water hardness & amount of use. Descale when prompted on-screen. The machine will stop you from use if the descale cycle has not been performed after 10 uses. A "lockout" count-down will appear to alert you of the number of uses remaining until usage will stop.
Rotate dial to select MAINTENANCE
Select DESCALE Follow the on-screen
prompts to complete
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Water Hardness
To determine water hardness level
use the test strip provided.
To change the water hardness setting:
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Rotate dial to select
SETTINGS
Water hardness:* Descaling after:*
App. fH dH CaCO
Level 0
< 5 < 3 < 50 mg/l 4 000
Level 1
> 7 > 4 > 70 mg/l 3 000
Level 2
> 13 > 7 > 130 mg/l 2 000
Level 3
Level 4
> 25 > 14 > 250 mg/l 1 500
> 38 > 21 > 380 mg/l 1 000
Select Water Hardness Follow the on-screen
3
(40 ml)
prompts to complete
French degree
fH
German Grade
dH
Calcium Carbonate
3
CaCO
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Troubleshooting
Buttons not illuminated.
No steam or hot water
No coffee, no water, unusual coffee flow.
Coffee is not hot enough. The capsule lever does not close
completely Leakage (water under the machine).
No coffee flow, water goes directly into the capsule bucket (despite inserted capsule).
Colour display is dim and hard to see/read
Buttons flashing
Fill Water Tank alert remains on display (water tank is full)
Descale Now alert is displayed
Machine Error message is displayed
Machine is ON but ceases to operate
Machine turns to OFF mode.
- Machine turns OFF automatically. See paragraph on «Energy Saving Concept».
- Press START/CANCEL or SELECT to turn to «ON-mode».
- Press START/CANCEL or SELECT to turn to «ON-mode». - Check the outlet: plug, voltage, fuse.
- Check if the water tank is correctly positioned, if empty, fill with potable water.
- Preheat cup. - Descale the machine, if necessary.
- Empty the capsule container. - Check that no capsule is blocked inside the machine. (Note: do not put the
- Empty drip tray if full.
- Check drip tray is securely inserted.
- Ensure capsule lever is closed. - Empty capsule bucket and check that no capsule is blocked inside the
- Machine display dims automatically after 2 minutes of non use.
- See paragraph on «Energy Saving Concept».
- Press START/CANCEL or SELECT to turn to «ON-mode».
- Follow on screen prompt.
- Check the water tank. If empty, fill with potable water and brew a coffee.
- Check steam tip for blockages. Use pin cleaning tool stored under the water
tank to unblock each of the holes.
- Check if the water tank is correctly positioned. - If problem persists, call the Nespresso Club.
- Check the outlet: plug, voltage, fuse.
- Descale the machine, if necessary.
finger inside the machine)
- If problem persists, call the Nespresso Club.
machine. (NOTE: do not put finger inside the machine) If problem persists, call the Nespresso Club.
- Adjust the screen brightness setting. Navigate to Settings menu. Select Screen Brightness. Turn the dial and Select High.
- Descale machine, if necessary.
- Complete a Cleaning cycle, if necessary.
- Descale the machine. Navigate to Maintenance menu.
- Select Descale and follow the on-screen prompts.
- A major fault has occurred. - Visit Nespresso.com or call the Nespresso Club to contact your local service centre.
- Power machine off by holding START/CANCEL.
- Wait 60 minutes and press START/CANCEL or SELECT to turn to «ON-
- If problem persists, call the Nespresso Club.
mode».
- To save energy the machine will turn to OFF mode after 10 minutes of
- Press START/CANCEL or SELECT to turn to «ON-mode».
non use. See paragraph on «Energy Saving Concept».
Troubleshooting Milk Froth Preparation /
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Milk steam cycle does not start
Quality of froth not up to standard
Steam is very wet
Milk overflows
Milk temperature is too hot
Milk temperature is not hot enough
Lower Wand alert is displayed
Clean Steam Wand alert is displayed
- Check if the water tank is correctly positioned, if empty, fill with potable
water.
- Check steam tip for any blockages and ensure wand is lowered.
- Be sure to use whole or semi-skimmed milk at refrigerated temperature
(about 4-6 °C / 39-40 °F). For a better result, the milk must be newly opened.
- Check the milk froth setting.
- Use cold, potable water. Do not use highly filtered, demineralised or
distilled water.
- Fill jug with appropriate milk volume.
- Minimum fill level as marked on the inside & outside of the jug.
- Maximum fill level as marked on the inside & outside of the jug.
- Be sure to use the Breville milk jug provided.
- Check the milk jug is positioned correctly on the milk jug temperature
sensor.
- Preheat cup.
- Use the Breville milk jug provided.
- Check the milk jug is positioned on the milk jug temperature sensor.
- Ensure the steam wand is lowered.
- Clean the Steam Wand. - Navigate to Maintenance menu. Select Cleaning and follow the on-screen
- Use the Breville milk jug provided.
- Clean both the milk jug and steam wand after each use.
- Clean the steam wand. Navigate to Maintenance menu.
- Select Cleaning and follow the on-screen prompts.
- To stop overflow, either reduce the initial volume of milk and/or reduce the froth level. This varies depending on milk type.
- Decrease the milk temperature setting.
- Increase the milk temperature setting.
- Check the steam tip for blockages.
prompts.
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Contact the Nespresso Club
As we may not have foreseen all uses of your appliance, should you need
any additional information, in case of problems or simply to seek advice, call the Nespresso Club or your Nespresso authorized representative. Contact details for your Nespresso Club or your Nespresso authorized representative can be found in the «Welcome to Nespresso» folder in your machine box or at nespresso.com
The Positive Cup: Our Approach to Sustainability
At Nespresso, we believe that each cup of coffee not only deliver a moment
of pleasure, but also restore, replenish and revive environmental resources and communities. As a company, sustainability is our way of doing business and is at the heart of everything we do.
Through our sustainability strategy The Positive Cup, we are aiming to reach our 2020 goal of making every cup of Nespresso a positive cup. To realize this vision, Nespresso has set itself ambitious commitments:
Coffee: 100% sustainably sourced coffee Capsules: 100% sustainably managed aluminum Climate: 100% carbon insetting
For more information, go to: www.nespresso.com/positive
Disposal and Environmental Protection
Your appliance contains valuable materials that can be recovered or can
be recyclable. Separation of the remaining waste materials into different types facilitates the recycling of valuable raw materials. Leave the appliance at a collection point. You can obtain information on disposal from your local authorities.
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Limited Guarantee
Breville guarantees this product against defects in materials and workmanship for two years domestic use (or 3 months commercial use) from the date of purchase.
During this period, Breville will either repair or replace, at its discretion, any defective product at no charge to the consumer. In the event of a product or accessory being repaired or replaced during the guarantee period, the guarantee on the repaired product will expire two years from the purchase date of the original product, not two years from the date of repair. This guarantee excludes liability for consequential loss or any other loss or damage caused to property or person arising from any cause whatsoever. It also excludes defects caused by the product not being used in accordance with instructions, accidental damage, misuse, being tampered with by unauthorised persons, improper maintenance, consumable items or normal wear and tear and does not cover the cost of claiming under the warranty. Except to the extent applicable by law, the terms of this warranty do not exclude, restrict or modify, and are in addition to, the mandatory statutory rights applicable to the sale of the product to you. Only the use of Nespresso capsules will guarantee the proper functioning and lifetime of your Nespresso machine. Any defect resulting from the usage of non-genuine Nespresso capsules will not be covered by this warranty.
How to Claim Under the Breville Warranty
Nespresso is handling product enquiries and product servicing on Breville’s behalf. If you believe your product is defective, contact the Nespresso customer service team directly for instructions on where to send or bring it for repair by a Breville authorised service agent. Contact Nespresso Australia: 1800 623 033 or New Zealand: 0800 234 579 auclub@nespresso.com. This product is imported and distributed by Breville and this warranty is provided by Breville. To the extent permitted by law, Nespresso has no liability for the product and all guarantees, warranties and conditions by Nespresso are excluded.
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