Take your business to the next level with
fully integrated unified communications
UNIVERGE BLUE CONNECT is an easy-to-use cloud-based communications
platform that helps employees to be more productive and collaborative.
It includes a full-featured phone system combined with chat, web/video
conferencing, and file sync, share, and backup capabilities.
PHONE SYSTEM
VIDEO
CONTACT CENTER
VIDEO
CONFERENCING
CONFERENCING
TEAM CHAT
AND SMS
DESKTOP
PRESENCE
PRESENCE
IND ICATOR
INDICATOR
UNIVERGE BLUE® CONNECT 2
FAX
FILE SYNC, SHARE
AND BACKUP
MOBILE
UNIVERGE BLUE® CONNECT
PLATFORM OVERVIEW
PHONE SYSTEM
Cloud-based phone service with 100+ enterprise grade calling features and excellent network
call quality and uptime
System configuration and call reporting are managed from a single web-based portal
MOBILE
The UNIVERGE BLUE CONNECT Mobile App makes any smart phone an essential collaboration tool
Extend your desktop phone number and extension to your mobile phone
Place calls and receive calls, send chats and text messages, see who is available, and manage
voicemail – anytime, anywhere
Protect your business and increase employee productivity with Spam Caller Protection
DESKTOP
The UNIVERGE BLUE CONNECT Desktop App empowers employees with the flexibility to
communicate the way that works best for them
See who is available, send chats and text messages, place and receive calls, share screens,
start video calls, share files, view and manage voicemails–all from a single application.
Use desktop application to place and receive calls or as a call controller for your associated
desk phone or as a soft phone from your PC or Mac®
VIDEO CONFERENCING
Face to face meetings via HD video eliminate unnecessary travel and empower teams with remote
members to be more productive
Establish a personal connection with customers and business partners, and improve internal
communication between offices
Host web meetings using slides, or screen-sharing with up to 30 HD video presenters and up to
200 web attendees (number of video presenters & attendees varies by plan)
Emojis allow attendees to react to content being presented and keeps the meeting more interactive
ONLINE MEETINGS & WEBINARS OPTIONAL ADDON
Promote webinars with custom invitations, registration pages, and email reminders – all included
in one complete webinar solution
Host webinars using slides, or screen-sharing with up to 12 HD video presenters and up to
1,000 attendees
Launch quick-polls, share results in real-time and gauge audience reactions to your content with emojis
Generate detailed reports and follow up with emails and surveys to attendees down the purchasing funnel
REMOTE OFFICE
NEC’s UNIVERGE BLUE CONNECT preconfigured phones can be plugged into any location that
has an internet connection
Remote desk phones work exactly the same way as they do in the office, with access to all the same
features and functionality as everyone else in the company
UNIVERGE BLUE® CONNECT 3
UNIVERGE BLUE® CONNECT
PLATFORM OVERVIEW
PHONE
UNIVERGE BLUE CONNECT phones are plug and play, delivered pre-configured to work seamlessly
No special setup or technician required
VOICEMAIL
UNIVERGE BLUE CONNECT voicemail can be managed and accessed according to user needs.
Listen and manage from the desktop phone, or through the mobile app
Transcribed voicemail messages can be delivered via email, or viewed on the mobile app
Voicemail can be received or forwarded as a downloadable email attachment
PRESENCE INDICATOR
NEC’s UNIVERGE BLUE CONNECT desk phones and applications include presence – the ability to see
whether your company contact is available, or busy on the phone
Desktop phones include a busy lamp field (BLF) in the LCD display that indicates presence
UNIVERGE BLUE CONNECT desktop and mobile apps display presence information alongside each
contact in the Active Directory
FAX
UNIVERGE BLUE WEBFAX is a ‘virtual’ fax service that allows users to receive and
manage faxes via the web or email
Transmits faxes directly from a Windows®-based PC
Senders simply dial the WEBFAX number from their fax machine, as they normally would
TEAM CHAT & BUSINESS SMS
Send and receive chats in real-time with team members (individuals and groups)
Send and receive unlimited text messages across US, Canada, and Puerto Rico from your
business phone number to colleagues and customers
Pin favorite contacts to the top of your list
Chat and SMS messages automatically synchronize across devices
Chat and SMS messages are securely encrypted in transit and at rest
Sync contacts from popular third-party platforms (Office 365®, G Suite®, and more)
Manage company, customer, and personal contacts from a single platform
FILE COLLABORATION
10GB per user (pooled) of UNIVERGE BLUE SHARE file storage included
Access files from desktops, laptops, smartphones, tablets, file servers, and the web
Full control over files, users, devices, and sharing activities
FILE BACKUP
UNIVERGE BLUE SHARE provides real-time backup of all files, mobile photos, and videos
Point-in-time file restoration for quick recovery from ransomware and other types of data loss
Share files with other users and co-edit in real time for Office 365® Users
UNIVERGE BLUE® CONNECT 4
UNIVERGE BLUE® CONNECT
BENEFITS TO YOUR BUSINESS
INCREASED PRODUCTIVITY
UNIVERGE BLUE CONNECT makes a more productive workforce
Allows a user’s mobile devices to interact seamlessly with the corporate phone system
Virtually anywhere, anytime, and on any device – creates a more flexible workforce
Transcribes voicemail messages to text and/or email, allowing for more efficient voicemail management
Integrated chat and SMS, video conferencing, screensharing, file sharing, file backup, and integrations
extends reach and facilitates collaboration
$
LOWER COSTS
No phone system hardware to buy, install, manage, upgrade, or replace
Reduces infrastructure and operating costs with no additional hardware to buy
Consolidates voice and data onto one network
Flat, per-user rates with no extra or hidden fees
100+ enterprise grade calling features included in the service
HIGH RELIABILITY
The UNIVERGE BLUE CONNECT voice network is purpose-built for reliability
99.999% financially-backed uptime SLA
VoIP tests help ensure a reliable connection and high voice quality
Redundant East/West datacenters increase reliability and reduce latency
SIMPLIFIED SCALING & MANAGEMENT
UNIVERGE BLUE CONNECT scales according to the needs of any business
Order service according to the number of users; no guessing number of lines needed
Ordering additional service is easy & can be done online; no technician or special expertise required
Manage service and features using user-friendly UNIVERGE BLUE® CONTROL PANEL
Scales to a large number of users per business
BUSINESS CONTINUITY
Never miss an important business call
UNIVERGE BLUE CONNECT automatically rings all your end points (desk phone, mobile, etc.) with every
call and in the event that you don’t answer, it routes the call to any number you choose (branch office,
automated attendant, mobile number, etc.)
ENHANCED CUSTOMER EXPERIENCE
Option to add UNIVERGE BLUE ENGAGE Contact Center at any time
Contact Center delivers more responsive, informed, and positive customer experiences
Plans for businesses of all sizes, industries, and levels of sophistication
UNIVERGE BLUE® CONNECT 5
UNIVERGE BLUE® CONNECT FEATURES
WHAT’S INCLUDED
EACH USER RECEIVES
Local phone number with unique extension
Ability to have up to five endpoints
Inbound/Outbound Caller ID
WebFax
Voicemail box with transcription services
Team Chat and Messaging
Mobile App & Desktop App
EACH ACCOUNT RECEIVES
Centralized management of all locations
Auto Attendant with a direct inward dial phone number
Ability to configure up to five hunt groups per account
Conferencing: 200 toll-free minutes/month
Active directory integration for easy configuration
of users
Hunt Group reporting
Enable/Disable call recording
Spam Caller Protection
UNIVERGE BLUE EXTEND is an integrations platform that connects powerful voice, chat,
video conferencing, and contact center functionalities into everyday business applications
like Google®, Microsoft®, Salesforce®, and more – driving higher productivity and increasing
customer retention at no heavy cost.
UNIVERGE BLUE® CONNECT
CRM SCREEN POPS
UNIVERGE BLUE® CONNECT 6
UNIVERGE BLUE® TELEPHONES
A VARIETY OF MODELS
With over 120 years of experience in telephones and communications systems, NEC has
paired some of our best desktop telephones with UNIVERGE BLUE.
DT930S
Touch panel
color display
DT930S
Self-labeling with
color display
DT920S
6 button phone
with greyscale display
IP DESKTOP TELEPHONES
Choice of two DT930S models, one with touch screen and the other self-labeling, plus the DT920S 6-button
User friendly interface makes all of them ideal for public and business usage
Affordable and cost effective phones to suit all your business needs
Software upgradeable, eliminating the need for new hardware
Built-in Gigabit Ethernet comes standard on the DT930S (touch & self-labeling) and DT920S 6-button
UNIVERGE BLUE® CONNECT 7
UNIVERGE BLUE® PARTNER GUIDE 7
UNIVERGE BLUE® CONNECT
USER FEATURES
PHONE FEATURES
Call Forward
Call Hold
Call Recording
Call History
Call Transfer
Call Waiting
3-way Calling
Do Not Disturb
Extension Dialing
Configurable Ring Options
Voicemail
Administrator Password
Named Ring Groups
Page all Phones
Call Park
Inbound Caller Name
Call Flip
Configurable Line Keys
Speakerphone
On-Hook Dialing
Remote Line Key
Transfer to Voicemail
SYSTEM FEATURES
Voicemail with Transcription
Auto Attendant
Caller ID
Custom Hold Music & Greetings
Direct Inbound Dialing (DID)
Call Flip
Conference Bridge
Hunt Groups
Hunt Group Call Reporting
Email and SMS Notifications
Busy Lamp Field/Call Presence
UNIVERGE BLUE® CONNECT 8
UNIVERGE BLUE® CONNECT
MOBILE AND DESKTOP APPLICATIONS
UNIVERGE BLUE CONNECT
MOBILE APPLICATION
This powerful mobile application transforms your mobile
device into an essential collaboration tool, making teamwork on-the-go easier than ever. See who is available, send
and receive chats and text messages, place and receive
calls, share screens, start video calls and share files – all
from one application. Availible for Android™ and iOS.
Never miss important calls
Extend your business phone number and extension to
your mobile device, so you can place and receive calls
on-the-go or even transfer calls from your desktop phone
to your mobile device-seamlessly, without interruption
Easily collaborate from anywhere
Your full desktop chat and SMS history is synchronized
with your mobile device so you can stay connected and
continue conversations no matter where you are
Connect with all of your contacts
Sync contacts on your mobile device from popular
third-party platforms (Office 365®, G Suite®, and more)
to your CONNECT Apps
UNIVERGE BLUE CONNECT
DESKTOP APPLICATION
Our desktop app brings essential collaboration tools
together, making teamwork easier than ever. See who is
available, send team chats and text messages, place and
receive calls, share screens, start video calls and share
files – all from one application. Available as a downloadable
app for PC or Mac®.
Communicate your way
Have the flexibility to use your desktop application
to place and receive calls in two ways, either as a call
controller for your associated desk phone or as a
softphone from your PC or Mac®
One application for collaboration
One place to see the availibility of coworkers, place a
phone call, send chats and text messages and launch a
video conference
Stay connected on-the-go
With the CONNECT desktop and mobile applications,
you take your contacts, files and conversations with
you – wherever you are
UNIVERGE BLUE® CONNECT 9
VIDEO CONFERENCING & SCREEN SHARING
UNIVERGE BLUE MEET is an easy-to use, reliable video collaboration tool.
HD video conferencing: Face to face meetings eliminate unnecessary
travel and empowers teams with remote members to be more productive
Screen sharing: The computer desktop can be shared in real-time,
improving collaboration and speed of decision making
Screen annotation: Meeting participants can call out important points
on a shared screen during a meeting
Includes a conference dial-in number, and custom URLs for meetings
Emojis: Gauge attendees reactions to content being presented
Web participants per plan: ESSENTIALS up to 4; PRO up to 100 and
PRO PLUS up to 200
Video panel participants: ESSENTIALS up to 4; PRO & PRO PLUS up to 30
WEBINAR (OPTIONAL ADD-ON)
Makes reaching out to customers and telling your story easier.
Presenters can use video, audio, and screen sharing to
market products and services to audiences anywhere
Helps build personal connections, engagement, and trust by
simply allowing attendees to see the presenter in real-time
and engage through Q&A, emojis, and live polls plus more
Reach a broader audience and grow your business with an
easy-to-use service that connects and engages anyone, on
any device, from anywhere
FILE SHARING & SECURITY
File sync and share with backup for desktops,
mobile devices, and file servers.
The most current version of files from any device
Easy and secure file sharing
Reduced downtime from ransomware and other types of data loss
Integration with Windows file server, Active Directory, Outlook®,
Office®, and Office 365®
Full control over files, users, devices, and sharing activities
PRO & PRO PLUS packages includes 10GB/user
UNIVERGE BLUE® CONNECT 10
Improves your client’s customer interactions with a highly reliable, secure and full-featured
solution that can be up and running in days, not months.
NEC’s contact center agent desktop app streamlines the management of incoming calls to help reduce response times and
improve service quality for more satisfying experiences. The agent desktop and web application is a customizable single
pane of glass for voice, chat, email and SMS queues and can support agents in a single and multi-site contact center or
remote locations.
CONTACT CENTER CALLER FEATURES
Voice, Chat, Email, and SMS Queues
Speech Recognition Integration
Smart Greetings (announces # of callers in queue,
estimated waiting time)
Automatically connects callers to the next available
agent. Places callers on hold when all agents are busy
with calls
Routes calls, chat, emails, and SMS to organized
departments such as sales or support, agent based on
specific skillset or geographical preference
CONTACT CENTER AGENT FEATURES
Desktop & Web Application – single pane of glass
for voice, chat, email, and SMS queues
Structured, consistent feedback via Evaluator
Screen recording
Outbound Voice capabilities & outbound dialer
(power dialing add-on)
Queued Callbacks and Voicemails make for
structured, efficient follow-ups
Custom Agent Status
1. Desired channels (E-mail & SMS) add-on sold separately.
2. Require professional services.
CONTACT CENTER SUPERVISOR FEATURES
Evaluator empowers supervisors to review, score, and
provide feedback on agent-customer interactions
Desktop & Web Application
Enhanced supervisor calling abilities: monitor, whisper,
and barge
Supervisor Reporting: Agent/Group Activity Reporting;
Historical Reporting; call queue and active call reports;
Report Scheduling
CONTACT CENTER ADMIN FEATURES
Dynamic Notifications, for outreach campaigns via voice,
email, & SMS
1
Schedule Manager helps optimize your workforce and
balance staff resources against demand
Custom CRM Integration
Custom WFM Integration
2
2
Custom IVR Integrations & Self-service applications
(DB Data Dips, Intelligent Routing, Payment IVRs etc.)
2
Real-time calling statistics dashboard for desktop or
wallboard display
Customizable Interactive Voice Response (IVR) helps
direct your customers to the right agent or information
using their voice
Routes calls according to Administrator specifications:
Last Agent, Preferred Agent, etc.
Outbound Dialer with voice & blended channel
queues (add-on)
Real-Time Customizable Threshold Alerts
Emergency Queue Bulletins
Post-Call Surveys
Text-To-Speech
Call Scripting
Elastic Demand Support, up to 50%
UNIVERGE BLUE® CONNECT 11
OVER
$29 BILLION
REVENUE
75 MILLION
GLOBAL USERS
125+
COUNTRIES
#1
SMB & ENTERPRISE
COMMS WORLDWIDE
TOP 100
GLOBAL INNOVATORS
THOMSON REUTERS
GLOBAL 100
MOST SUSTAINABLE
COMPANIES IN THE WORLD
CORPORATE KNIGHTS
LEADER IN
BIOMETRICS
RECOGNIZED
AS A LEADER
BY FROST & SULLIVAN
IN ENTERPRISE
COMMUNICATIONS
TRANSFORMATION
107,000
TEAM MEMBERS
WORLDWIDE
About NEC Corporation – NEC Corporation is a leader in the integration of IT and
network technologies that benefit businesses and people around the world. By
providing a combination of products and solutions that cross utilize the company's
experience and global resources, NEC's advanced technologies meet the complex and
ever-changing needs of its customers. NEC brings more than 120 years of expertise in
technological innovation to empower people, businesses and society.
NEC is a registered trademark of NEC Corporation. All Rights Reserved. Other
product or service marks mentioned herein are the trademarks of their respective
owners. Models may vary for each country, and due to continuous improvements
this specification is subject to change without notice.
© Copyright 2020. All Rights Reserved.
Americas (US, Canada, Latin America)
NEC Corporation of America
www.necam.com
EMEA (Europe, Middle East, Africa)
NEC Enterprise Solutions
www.nec-enterprise.com
4,000+
CHANNEL
PARTNERS
For further information please contact NEC Corporation of America or:
Australia
NEC Australia Pty Ltd
au.nec.com
Asia Pacific
NEC Asia Pacific
www.nec.com.sg
Corporate Headquarters (Japan)
NEC Corporation
www.nec.com
SW20011 | v.10.19.20
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