NEC UNIVERGE BLUE CONNECT User Manual
Take your business to the next level with fully integrated unified communications
UNIVERGE BLUE CONNECT is an easy-to-use cloud-based communications platform that helps employees to be more productive and collaborative.
It includes a full-featured phone system combined with chat, web/video conferencing, and file sync, share, and backup capabilities.
PHONE SYSTEM
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CONTACT CENTER |
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VIDEO |
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COCONFERENCINGFERENCING |
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TEAM CHAT |
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MOBILE |
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AND SMS |
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DESKTOP |
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FILE SYNC, SHARE |
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AND BACKUP |
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PRESENCE
PRESENCE FAX
IINDICATORD ICATOR
UNIVERGE BLUE® CONNECT |
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UNIVERGE BLUE® CONNECT
PLATFORM OVERVIEW
PHONE SYSTEM
Cloud-based phone service with 100+ enterprise grade calling features and excellent network call quality and uptime
System configuration and call reporting are managed from a single web-based portal
MOBILE
The UNIVERGE BLUE CONNECT Mobile App makes any smart phone an essential collaboration tool
Extend your desktop phone number and extension to your mobile phone
Place calls and receive calls, send chats and text messages, see who is available, and manage voicemail – anytime, anywhere
Protect your business and increase employee productivity with Spam Caller Protection
DESKTOP
The UNIVERGE BLUE CONNECT Desktop App empowers employees with the flexibility to communicate the way that works best for them
See who is available, send chats and text messages, place and receive calls, share screens, start video calls, share files, view and manage voicemails–all from a single application. 
Use desktop application to place and receive calls or as a call controller for your associated desk phone or as a soft phone from your PC or Mac®
VIDEO CONFERENCING
Face to face meetings via HD video eliminate unnecessary travel and empower teams with remote members to be more productive
Establish a personal connection with customers and business partners, and improve internal communication between offices
Host web meetings using slides, or screen-sharing with up to 30 HD video presenters and up to 200 web attendees (number of video presenters & attendees varies by plan)
Emojis allow attendees to react to content being presented and keeps the meeting more interactive
ONLINE MEETINGS & WEBINARS (OPTIONAL ADD-ON)
Promote webinars with custom invitations, registration pages, and email reminders – all included in one complete webinar solution
Host webinars using slides, or screen-sharing with up to 12 HD video presenters and up to 1,000 attendees
Launch quick-polls, share results in real-time and gauge audience reactions to your content with emojis 
Generate detailed reports and follow up with emails and surveys to attendees down the purchasing funnel
REMOTE OFFICE
NEC’s UNIVERGE BLUE CONNECT preconfigured phones can be plugged into any location that has an internet connection
Remote desk phones work exactly the same way as they do in the office, with access to all the same features and functionality as everyone else in the company
UNIVERGE BLUE® CONNECT |
3 |
UNIVERGE BLUE® CONNECT
PLATFORM OVERVIEW
PHONE
UNIVERGE BLUE CONNECT phones are plug and play, delivered pre-configured to work seamlessly 
No special setup or technician required
VOICEMAIL
UNIVERGE BLUE CONNECT voicemail can be managed and accessed according to user needs.
Listen and manage from the desktop phone, or through the mobile app
Transcribed voicemail messages can be delivered via email, or viewed on the mobile app 
Voicemail can be received or forwarded as a downloadable email attachment
PRESENCE INDICATOR
NEC’s UNIVERGE BLUE CONNECT desk phones and applications include presence – the ability to see whether your company contact is available, or busy on the phone
Desktop phones include a busy lamp field (BLF) in the LCD display that indicates presence 
UNIVERGE BLUE CONNECT desktop and mobile apps display presence information alongside each contact in the Active Directory
FAX
UNIVERGE BLUE WEBFAX is a ‘virtual’ fax service that allows users to receive and manage faxes via the web or email
Transmits faxes directly from a Windows®-based PC
Senders simply dial the WEBFAX number from their fax machine, as they normally would
TEAM CHAT & BUSINESS SMS
Send and receive chats in real-time with team members (individuals and groups)
Send and receive unlimited text messages across US, Canada, and Puerto Rico from your business phone number to colleagues and customers
Pin favorite contacts to the top of your list
Chat and SMS messages automatically synchronize across devices
Chat and SMS messages are securely encrypted in transit and at rest
Sync contacts from popular third-party platforms (Office 365®, G Suite®, and more) 
Manage company, customer, and personal contacts from a single platform
FILE COLLABORATION
10GB per user (pooled) of UNIVERGE BLUE SHARE file storage included
Access files from desktops, laptops, smartphones, tablets, file servers, and the web
Full control over files, users, devices, and sharing activities
FILE BACKUP
UNIVERGE BLUE SHARE provides real-time backup of all files, mobile photos, and videos
Point-in-time file restoration for quick recovery from ransomware and other types of data loss 
Share files with other users and co-edit in real time for Office 365® Users
UNIVERGE BLUE® CONNECT |
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