NEC Attendant Xen IPK User Manual
ATTENDANT USER GUIDE
Table of Contents
General Information Page 1
Attendant Add-On Console
Night Transfer
Trunk to Trunk Transfer
Automatic Trunk to Trunk Transfer Pages 2 – 4
Message Waiting or Station Outgoing Lockout
Station Outgoing Lockout
Paging
Set Relocation Mode
Direct Inward System Access (DISA) Pages 4 - 6
Automated Attendant
Recording Voice Prompts
Programming System Speed Dial Pages 7 - 8
Programming Forced/Verified Account Codes
Clock/Calendar Setting
Conference Bridge Setup Pages 9 - 10
System Speed Dial Directory
Speed Dial Name Input Pages 11 - 12
DSS/BLF LEDs ADD-ON CONSOLE LEDs
Telephone Status DSS/BLF Status CO Line Status LED Indication
Attendant message
Steady Green Idle Unlit
Idle Unlit Incoming call Rapid Flashing Red
In use Steady Red In use Steady Green
Hold Steady Red (by the attendant)
FWD All (DND)
Flashing Red Other-use Steady Red
Held call
- Your telephone Slow Flashing Green
- Other telephone Slow Flashing Red
1
General Information
The following should be considered when reviewing this user guide:
Attendant console keys can be assigned as Direct Station Selection/Busy
Lamp Field (DSS/BLF), Call Arrival or as additional central office lines
(CO Add-On Console.)
Refer to the Xen IPK Digital Telephone User Guide for additional
information on telephone operation.
All operational instructions assume Prime Line Pickup is assigned to
intercom dial tone, Ringing Line Preference is assigned, a Call
Appearance and Call Arrival key is assigned to all multiline telephones
and only a single tenant has been assigned in the system.
All access codes listed are standard; some may vary based on system
assignment.
Access to many features is based on system assignments. Not all features
may be available from your telephone.
The telephone display provides useful call processing information such
as trunk access, recall indication, feature confirmation, etc.
1. DSS keys (direct station
selection) or CO keys
(Central Office Lines)
2. Status Indicators
3. Dedicated Feature keys
1
2
3
2
Attendant Add-On Console
ANSWERING CALLS
Receive CO incoming ringing:
Lift handset
Converse and process call.
TRANSFERRING CALLS
With a call in progress:
Press
DSS/BLF key for the desired station
(call is placed on Non-Exclusive Hold).
Voice announce after tone burst.
OR Wait for ringing call to be answered.
Press
Transfer on the Attendant Add-On Console.
Replace handset.
NOTE 1:
Pressing Transfer immediately after the DSS key will result in an
unsupervised ring transfer or camp-on.
NOTE 2: If the called station is busy or unanswered, press the flashing Line key, Call
Appearance
key or Conf key (internal calls) to return to the original party.
NOTE 3: Unanswered camp-ons and unsupervised transfers will recall to the
attendant telephone. After answering the recall, pressing
Feature 86
will transfer the call to the personal voice mailbox of the station
number dialled.
PLACING INTERNAL CALLS
Lift handset.
Press
DSS/BLF key on the Attendant Add-On Console.
Voice announce after tone burst.
OR Wait for ringing call to be answered.
NOTE 1:
When calling a multiline telephone, dialling 1 after the station number will
change ringing to voice or voice to ringing.
NOTE 2: To directly access a personal voice mailbox, dial 7 after dialling the station
number.
3
PLACING CALLS TO CALL ARRIVAL KEYS
Lift handset.
Press
DSS/BLF key on the Attendant Add-On Console representing a Call
Arrival
key.
Wait for ringing call to be answered.
PLACING OUTGOING CALLS
Lift handset.
Press idle
CO Line key on Attendant Add-On Console.
Dial telephone number.
Converse.
Night Transfer
SET/CANCEL USING CONSOLE SET/CANCEL USING ACCESS CODE
Press NT key. Press Feature.
Dial Night Transfer code
80.
Press
Feature.
NOTE:
When programmed for Automatic Day/Night Transfer, the system will
enter/exit night mode at the preprogrammed times.
Trunk to Trunk Transfer
With an outside call in progress:
Press
Transfer.
Dial trunk access code i.e.
0
Dial telephone number, wait for answer.
Press
Feature.
Press
Transfer.
Replace handset.
NOTE:
Once established, a trunk to trunk connection cannot be re-entered.
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