Nec Aspire Mail,UltraMail System Guide

Download

The UltraMail/UltraMail 2000 PCB is for 28i/124i and DS2000 only.

• UltraMail uses a compact ﬂash card.

• UltraMail 2000 uses a hard disk.

The Aspire Mail/Aspire Mail Plus PCB is for Aspire only.

• Aspire Mail uses a compact ﬂash card.

• Aspire Mail Plus uses a hard disk.

See the following page for part numbers.

If you are not familiar with the voice mail features, read the Feature Glossary on page 62

[ ] Indicates Aspire Mail and UltraMail capacities.

Default Mailbox List

Mailbox Type 28i/124i Aspire DS2000

ACD Announcement None

Announcement 800-809

Call Routing 810-814

821-824 831-834 841-844

Directory Dialing None

Distribution 851-860

Future Delivery 861

Guest 819, 820

829, 830 839, 840 849, 850

Interactive None

Message Center 815-818

825-828 835-838 845-848

Modem 862

Network None

Subscriber 301-372 [301-324] 301-499 [301-396] 300-427 [300-331]

Trunk 001-052 [001-008] 001-072 [001-024] 101-164 [101-116]

Undeﬁned 713 [105] 666 [17] 745 [89]

Total 1000 [200] 1000 [200] 1000 [200]

Answering Tables=16 Dial Action Tables=100

1. Quick Setup

2. Features

3. Programming

4. Voice Prompts

5. Soft Keys

Aspire Mail and UltraMail

System Guide

For additional resources, visit our Technical Support Site on the web at

Ultracom dealers use

ws1.necii.com

(registration required).

ws1.necii.com/ds2000

This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to:

NEC Unified Solutions, Inc.

4 Forest Parkway

Shelton, CT 06484

www.necunifiedsolutions.com

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Unified Solutions, Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC Unified Solutions, Inc. also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions, Inc. shall not be liable for any errors or omissions. In no event shall NEC Unified Solutions, Inc. be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC Unified Solutions, Inc.

UltraMail/UltraMail 2000 and Aspire Mail/Aspire Mail Plus Part Numbers

Part Number Description

UltraMail/UltraMail 2000

17712 UltraMail (Flash-based), 2 Port, 3 Hour, 200 Mailboxes, 7000 Messages (max.)

17714 UltraMail (Flash-based), 4 Port, 3 Hour, 200 Mailboxes, 7000 Messages (max.)

17744 UltraMail 2000 (Hard disk), 4 Port, 1400 Hours (approximate)

Aspire Mail

0891032 Aspire Mail (Flash-based), 2 Port, 3 Hour, 200 Mailboxes, 7000 Messages (max.)

0891037 Aspire Mail (Flash-based), 4 Port, 3 Hour, 200 Mailboxes, 7000 Messages (max.)

0891033 Aspire Mail Plus (Hard disk), 4 Port, 1400 Hours (approximate)

0891056 Aspire Mail Plus (Hard disk), 8 Port, 1400 Hours (approximate)

Printed in U.S.A.

1000 Mailboxes, 7000 Messages (max.)

Port Expansion PCBs

0891044 UltraMail and Aspire Mail 2 Port to 4 Port Software Upgrade

0891045 4 Port Expansion PCB for UltraMail and Aspire Mail

0891034 4 Port Expansion PCB for UltraMail 2000 and

0891057 8 Port Expansion PCB for

(P/Ns 17712, 17714, 0891032, and 0891037)

Aspire Mail Plus 4 Port

(P/Ns 17744 and 0891033 )

Aspire Mail Plus 8 Port ( P/N 0891056 )

Table of Contents

Chapter 1: Quick Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

How To Use This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

UltraMail/UltraMail 2000 PCB Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Installation in 28i/124i and DS2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

28i/124i System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

DS2000 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Shutting Down the UltraMail/UltraMail 2000 PCB . . . . . . . . . . . . . . . . . . . . . . 4

Resetting the UltraMail/UltraMail 2000 PCB. . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Adding Ports to the UltraMail/UltraMail 2000 PCB . . . . . . . . . . . . . . . . . . . . . 5

UltraMail/UltraMail 2000 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Connecting UltraMail 2000 to a LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Connecting UltraMail/UltraMail 2000 to a PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Connecting UltraMail to an External Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Making Your Own UltraMail/UltraMail 2000 Data Cables . . . . . . . . . . . . . . . . . . .10

Aspire Mail/Aspire Mail Plus PCB Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Installation in Aspire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Aspire System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Shutting Down the Aspire Mail/Aspire Mail Plus PCB . . . . . . . . . . . . . . . . . . 12

Resetting the Aspire Mail/Aspire Mail Plus PCB. . . . . . . . . . . . . . . . . . . . . . . 12

Adding Ports to the Aspire Mail/Aspire Mail Plus PCB. . . . . . . . . . . . . . . . . . 12

Replacing a 4 Port Aspire Mail/Aspire Mail Plus PCB with an 8 Port

Aspire Mail Plus PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Aspire Mail/Aspire Mail Plus LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Connecting Aspire Mail Plus to a LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Connecting Aspire Mail/Aspire Mail Plus to a PC . . . . . . . . . . . . . . . . . . . . . . . . . .17

Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

28i/124i . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

28i/124i Start-Up Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

DS2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

DS2000 Start-Up Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Aspire. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Aspire Start-Up Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Additional Aspire Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Default Automated Attendant Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Automated Attendant Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Admin Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Installing the Admin Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Admin System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Setting the IP Address for Network Communication . . . . . . . . . . . . . . . . . . . . . . . .25

Aspire Mail and UltraMail System Guide

Table of Contents ◆ i

Table of Contents

Remote Programming Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Upgrading the Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Setting the Gateway Address for Network Communication . . . . . . . . . . . . . . . . . . .27

Setting the IP Address for Direct (Serial Port) Communication . . . . . . . . . . . . . . . .27

Admin Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Starting the Admin Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Admin Startup Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Windows 2000/XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Making a New Dial-Up Connection with Windows 2000 . . . . . . . . . . . . . . . . . . . .34

Making a New Dial-Up Connection with Windows XP . . . . . . . . . . . . . . . . . . . . . .36

Calling the Remote System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Installing the 2 Port to 4 Port Software Upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Entering a 2-Port Expansion Authorization Code . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Part 1: Obtaining the 2-Port Expansion Authorization Code . . . . . . . . . . . . . . 43

Part 2: Entering the 2-Port Expansion Authorization Code . . . . . . . . . . . . . . . 43

Emailing the 2-Port Expansion Authorization Code to Customer Service . . . . . . . .44

Upgrading the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Upgrading Aspire Mail and UltraMail (Flash-Based) Systems. . . . . . . . . . . . . . . . . . . . .45

Flash-Based Upgrade Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Part 1: Backing Up the Site Greetings and Voice Mail Database. . . . . . . . . . . 45

Part 2: Shutting Down the Voice Mail Application and Removing the

Flash Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Part 3: Installing the new Flash Card and Loading the new Aspire Mail

or UltraMail Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Part 4: Restoring the Site Greetings and Voice Mail System Database . . . . . . 46

Upgrading Aspire Mail Plus and UltraMail 2000 (Hard Disk-Based) Systems . . . . . . . .48

Hard Disk-Based Upgrade Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Part 1: Connect to the Aspire Mail Plus or UltraMail 2000 RS232 Port . . . . . 48

Part 2: Running the Upgrade Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Part 3: Removing the Flash Card and Restarting . . . . . . . . . . . . . . . . . . . . . . . 48

Part 4: Verify the IP Address and Gateway Address . . . . . . . . . . . . . . . . . . . . 48

Enabling the AMIS Networking Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Entering the AMIS Networking Option Authorization Code . . . . . . . . . . . . . . . . . .49

Part 1: Obtaining the AMIS Networking Option Authorization Code . . . . . . . 49

Part 2: Entering the AMIS Networking Option Authorization Code . . . . . . . . 49

Line Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Activating the Line Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Creating Admin Dial-Up Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Dial-Up Connections for Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Creating a Dial-up Network Connection for Windows 2000 . . . . . . . . . . . . . . . . . .52

Dial-Up Connections for Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Creating a Dial-Up Connection for Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . .56

ii ◆ Table of Contents

Aspire Mail and UltraMail System Guide

Table of Contents

Chapter 2: Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Introduction to Voice Mail Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Feature Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

ACD Announcement Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Announcement Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Announcement Mailbox Callout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Announcement Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Answering Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Answering Machine Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Answering Machine Emulation in DS2000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Answering Machine Emulation in 28i/124i. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Answering Machine Emulation in Aspire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Answer Schedule Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Auto Attendant Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Auto Erase or Save. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Auto Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Auto Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Auto Time Stamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Automated Attendant Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Automatic Routing for Rotary Dial Callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Autosave. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Bilingual Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Broadcast Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Call Announcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Call Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Call Forward to a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Call Routing Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Caller ID Automatic Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Caller ID with Return Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Calling the Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Centralized Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Centrex Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Centrex Transfer with DS2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Centrex Transfer with 28i/124i . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Centrex Transfer with Aspire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Checking/Deleting a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Confidential Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Conversation Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Conversation Record in DS2000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Conversation Record in 28i/124i . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Conversation Record in Aspire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Removing Voice Mail Ports from Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Using the Port Self Test Diagnostic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Setting Up a Scheduled Daily Archive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Dial Action Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Dial Action Table Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

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Directory Dialing Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Directory Dialing Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Distribution List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Distribution Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Erasing All Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Exiting a Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

External Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Fax Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

First Time Tutorial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Flexible Answering Schedules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Flexible Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Flexible Mailbox Numbering Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Forced Unscreened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Future Delivery Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Future Delivery Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Getting Recorded Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Go To A Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Guest Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Hang Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Instruction Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Interactive Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Interactive Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Interactive Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Leaving a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Local Backup and Archive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Local Restore and Dearchive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Log Onto Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Mailbox Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Mailbox Security Code Delete. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Directory Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Directory Dialing Using a Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Directory Dialing Using a Directory Dialing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . 151

First Time Tutorial for Guest Mailboxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

First Time Tutorial for Subscriber Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

2-Digit Flexible Numbering Plan Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173

Remote Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Disabling Default Messages and Single Digit Dialing . . . . . . . . . . . . . . . . . . . . . . . . . 185

Leaving a Message for Automated Attendant Callers. . . . . . . . . . . . . . . . . . . . . . . . . . 195

Local Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Archive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Local Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Archive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Local Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Dearchive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Dearchive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Local (On-site) Logon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Remote Log On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

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Make Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Ask Caller’s Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Caller ID Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Message Notification Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Ask Caller’s Name Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

DS2000 Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Message Center Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Message Count Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

DS2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

28i/124i . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Aspire. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Enhanced Aspire Message Key Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Message Delete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Message Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Message Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Message Listen Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

How Message Notification Works. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Message Notification to Normal Telephone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . 227

Message Notification to Radio Pagers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Message Notification to Digital Pagers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Message Notification to Message Delivery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Cascading Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Message Notification For Guest Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Message Notification For Message Center Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . 236

Message Notification For Subscriber Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Message Notification for Urgent Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Message Playback Direction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Message Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Recording Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Message Reply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Message Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Message Status Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Message Storage Limit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Message Waiting Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Modem Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Monitored Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Multiple Company Greetings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Music On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Network Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Networking (AMIS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Network Alias Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Network Remote Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Network Site Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Scheduled Network Delivery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Basic Programming at the Sending System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Basic Programming at the Receiving System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Setting Up Networking Site Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Paging Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Park and Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Park and Page and Direct Inward Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

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Port Activity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Port Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Ports In/Out of Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Pre-Greeting Announcement Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Programming Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

Quick Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Real Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Recording Silence Elimination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Remote Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Remote Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

Return Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Screened Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Security Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

Shutting Down the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Single Digit Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

Subscriber Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

System Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310

System Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312

System Re-initialization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Tenant Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314

Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Time and Date Stamp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

Trace Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319

Transfer Only Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321

Transfer to a Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Transfer to an ACD/UCD Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325

Trunk Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326

Undefined Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

Unscreened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329

Urgent Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

Voice Compression Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

Voice Mail Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337

Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338

Welcome Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

Screened vs. Unscreened Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Time and Date Stamp with Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

Screened vs. Unscreened Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329

Urgent Message Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

Voice Mail Overflow in 28i/124i and Aspire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

Voice Mail Overflow in DS2000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

Disabling Default Messages and Single Digit Dialing . . . . . . . . . . . . . . . . . . . . . . . . . 339

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Chapter 3: Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .341

Introduction to Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341

Before You Start Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .341

How To Use This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .341

Admin Main Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .342

File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343

Install: Phone System (Installation Wizard) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .343

Screen 1 – Select The Telephone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343

Screen 2 – Ports and Mailbox Security Code . . . . . . . . . . . . . . . . . . . . . . . . . 343

Screen 3 – Default Language and Voice Compression . . . . . . . . . . . . . . . . . 344

Screen 4 – Extension and Trunk Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . 344

Screen 5 – Finish the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345

Install: Ports (Add Voice Mail Ports) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .347

Save Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .348

Save Current Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .349

Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .350

Print Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .351

Print Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .352

Close . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .353

View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354

Toolbar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .354

Status Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .355

Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .356

Trace Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .357

Port Activity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .358

Message Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .359

Installation Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .360

Customize . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361

Answering Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .361

[General] Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362

[General] Day(s) or Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362

[General] Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363

[General] Mailbox Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363

Caller I.D. Tables: [General] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .365

[General] Match . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365

[General] Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365

Callout Options: [General] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .367

[General] General (Non-Pager) Callouts: Wait Between . . . . . . . . . . . . . . . . 367

[General] General (Non-Pager) Callouts: Wait Between RNA . . . . . . . . . . . 367

[General] General (Non-Pager) Callouts: Wait Between Busy. . . . . . . . . . . . 368

[General] General (Non-Pager) Callouts: Wait for Answer (Rings). . . . . . . . 368

[General] General (Non-Pager) Callouts: Number of Attempts . . . . . . . . . . . 368

[General] Pager Callouts: Wait Between (Minutes) . . . . . . . . . . . . . . . . . . . . 368

[General] Pager Callouts: Send Until Acknowledged. . . . . . . . . . . . . . . . . . . 368

[General] Callout Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369

Callout Options: [Optional] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .370

[Optional] Network Callouts: Wait Between (Minutes) . . . . . . . . . . . . . . . . . 370

[Optional] Network Callouts: Number of Attempts . . . . . . . . . . . . . . . . . . . . 370

[Optional] Fax Callouts: Wait Between (Minutes) . . . . . . . . . . . . . . . . . . . . . 370

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[Optional] Fax Callouts: Number of Attempts . . . . . . . . . . . . . . . . . . . . . . . . 370

[Optional] Fax Callouts: Delay before Fax Carrier Detect (Seconds) . . . . . . 370

[Optional] Hotel/Motel: Snooze Alarm Timer (Minutes) . . . . . . . . . . . . . . . . 371

[Optional] Hotel/Motel: Number of Rings per Wake-Up Call . . . . . . . . . . . . 371

[Optional] Caller ID: Insert Leading “1” . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371

[Optional] Caller ID: Make Call Suffix Digits . . . . . . . . . . . . . . . . . . . . . . . . 371

Dial Action Tables: [General] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .373

[General] Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375

[General] DIRF Action – Directory Dial by First Name . . . . . . . . . . . . . . . . 375

[General] DIRL Action – Directory Dial by Last Name. . . . . . . . . . . . . . . . . 375

[General] GOTO Action – Go to Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . 376

[General] HUP Action – Hang Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376

[General] LANG1 Action – Switch to Language 1. . . . . . . . . . . . . . . . . . . . . 376

[General] LANG2 Action – Switch to Language 2. . . . . . . . . . . . . . . . . . . . . 376

[General] LOGON Action – Log Onto Voice Mail . . . . . . . . . . . . . . . . . . . . 376

[General] MTRF Action – Monitored (Ring No Answer) Transfer . . . . . . . . 377

[General] REC1 Action – Quick Message with Greeting . . . . . . . . . . . . . . . . 377

[General] REC1C Action – Quick Confidential Message with Greeting . . . . 377

[General] REC1U Action – Quick Urgent Message with Greeting . . . . . . . . 378

[General] REC2 Action – Quick Message without Greeting . . . . . . . . . . . . . 378

[General] REC2C Action – Quick Confidential Message without Greeting . 378

[General] REC2U Action – Quick Urgent Message without Greeting. . . . . . 378

[General] TRF Action – Screened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . 379

[General] UND Action – Undefined Routing (No Routing). . . . . . . . . . . . . . 379

[General] UTRF Action – Unscreened Transfer . . . . . . . . . . . . . . . . . . . . . . . 379

[General] Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381

Distribution Lists: [General] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383

[General] Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383

[General] Mailbox Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383

Mailbox Options: Add . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .385

Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385

Mailbox Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385

Mailbox Options: Edit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .387

Start Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387

End Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387

Mailbox Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387

Select All Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387

Unselect All Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387

OK Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387

Cancel Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387

Mailbox Options: Delete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .388

Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388

Mailbox Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388

OK Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388

Cancel Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388

Mailbox Options: ACD Announcement: [General]. . . . . . . . . . . . . . . . . . . . . . . . . . . . .389

[General] Options: Mailbox Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389

[General] Options: Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389

[General] Options: Department. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389

[General] Options: Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . 390

[General] Options: Tenant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390

[General] Options: Directory List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390

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Mailbox Options: Announcement: [General] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .391

[General] Options: Mailbox Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391

[General] Options: Security Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391

[General] Options: Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391

[General] Options: Department. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392

[General] Options: Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . 392

[General] Options: Tenant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392

[General] Options: Directory List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392

[General] Announcement: Repeat Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393

[General] Announcement: Hang Up After . . . . . . . . . . . . . . . . . . . . . . . . . . . 393

Mailbox Options: Announcement: [Callouts] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .394

[Callouts] Options: Enable Callouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394

[Callouts] Options: Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394

[Callouts] Options: Call Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395

[Callouts] Options: Callout Begin Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395

[Callouts] Options: Callout End Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395

[Callouts] Options: Wait Between Callouts . . . . . . . . . . . . . . . . . . . . . . . . . . 395

[Callouts] Options: Day(s) for Callout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395

Mailbox Options: Call Routing: [General] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .397

[General] Options: Mailbox Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398

[General] Options: Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398

[General] Options: Department. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398

[General] Options: Tenant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399

[General] Options: Directory List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399

Mailbox Options: Call Routing: [Call Handling] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .400

[Call Handling] Options: Dial Action Table . . . . . . . . . . . . . . . . . . . . . . . . . . 400

[Call Handling] Options: Delay Rings Before Redirect Transfer . . . . . . . . . . 400

[Call Handling] Options: Directory List To Use. . . . . . . . . . . . . . . . . . . . . . . 401

[Call Handling] Options: Time Limit for Dialing Commands . . . . . . . . . . . . 401

[Call Handling] Options: Play Default Messages . . . . . . . . . . . . . . . . . . . . . . 401

Mailbox Options: Directory Dialing: [General] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .402

[General] Options: Mailbox Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402

[General] Options: Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402

[General] Options: Department. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403

[General] Options: Tenant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403

[General] Options: Directory List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403

Mailbox Options: Directory Dialing: [Call Handling] . . . . . . . . . . . . . . . . . . . . . . . . . .404

[Call Handling] Options: Dial Action Table . . . . . . . . . . . . . . . . . . . . . . . . . . 404

[Call Handling] Options: Delay rings Before Redirect Transfer . . . . . . . . . . 404

[Call Handling] Options: Directory List to Use . . . . . . . . . . . . . . . . . . . . . . . 404

[Call Handling] Options: Time Limit for Dialing Commands . . . . . . . . . . . . 405

Mailbox Options: Distribution: [Normal] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .406

[General] Options: Mailbox Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406

[General] Options: Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406

[General] Options: Department. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407

[General] Options: Distribution List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407

[General] Options: Tenant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407

[General] Options: Directory List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407

Mailbox Options: Future Delivery: [General] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .408

[General] Options: Mailbox Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408

[General] Options: Security Code: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408

[General] Options: Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408

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[General] Options: Department. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409

[General] Options: Directory List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409

[General] Options: Number of Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409

Mailbox Options: Guest: [General] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .410

[General] Options: Mailbox Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410

[General] Options: Security Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410

[General] Options: Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410

[General] Options: Department. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411

[General] Options: Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411

[General] Options: Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . 412

[General] Options: Tenant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412

[General] Options: Directory List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413

[General] Options: Number of Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413

[General] Options: Bilingual Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413

Mailbox Options: Guest: [Message Notification] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .414

[Message Notiﬁcation] Options: Message Notification/Fax Callbacks . . . . . 414

[Message Notiﬁcation] Options: Local Callouts. . . . . . . . . . . . . . . . . . . . . . . 414

[Message Notiﬁcation] Options: Long Distance Calls . . . . . . . . . . . . . . . . . . 415

[Message Notiﬁcation] Options: Area Codes: Index . . . . . . . . . . . . . . . . . . . 415

[Message Notiﬁcation] Options: Area Codes: Area Code Entry . . . . . . . . . . 415

[Message Notiﬁcation] Message Notification Numbers: Index . . . . . . . . . . . 415

[Message Notiﬁcation] Message Notification Numbers: Notification

Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416

[Message Notiﬁcation] Message Notification Numbers: Call Type . . . . . . . . 417

[Message Notiﬁcation] Message Notification Numbers: Notification Mode . 417

[Message Notiﬁcation] Message Notification Numbers: Security Code

Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 418

Mailbox Options: Guest: [Messaging]. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .419

[Messaging] Options: Message Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419

[Messaging] Options: Message Listen Mode . . . . . . . . . . . . . . . . . . . . . . . . . 419

[Messaging] Options: Auto Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420

[Messaging] Options: Auto Erase/Save of Messages . . . . . . . . . . . . . . . . . . . 420

[Messaging] Options: Message Retention. . . . . . . . . . . . . . . . . . . . . . . . . . . . 420

[Messaging] Options: Urgent Message Return Time . . . . . . . . . . . . . . . . . . . 420

[Messaging] Options: Recording Conversation Beep. . . . . . . . . . . . . . . . . . . 421

[Messaging] Options: Ask Caller’s Number. . . . . . . . . . . . . . . . . . . . . . . . . . 421

[Messaging] Options: Record Reply Only . . . . . . . . . . . . . . . . . . . . . . . . . . . 421

Mailbox Options: Guest: [Lamp/Logon/Transfer] . . . . . . . . . . . . . . . . . . . . . . . . . . . . .422

[Lamp/Logon/Transfer] Lamp: Message Waiting Lamp . . . . . . . . . . . . . . . . 422

[Lamp/Logon/Transfer] Lamp: Access Digit/Lamp String On. . . . . . . . . . . . 422

[Lamp/Logon/Transfer] Lamp: Access Digit/Lamp String Off . . . . . . . . . . . 423

[Lamp/Logon/Transfer] Transfer: Forced Unscreened Transfer. . . . . . . . . . . 424

[Lamp/Logon/Transfer] Transfer-Only Mailbox . . . . . . . . . . . . . . . . . . . . . . 425

[Lamp/Logon/Transfer] Logon: Use Remote Logon as Direct Logon . . . . . . 425

[Lamp/Logon/Transfer] Logon: First Log In Option . . . . . . . . . . . . . . . . . . . 425

[Lamp/Logon/Transfer] Logon: First Log In Announcement Mailbox . . . . . 426

[Lamp/Logon/Transfer] External Extension: Enabled . . . . . . . . . . . . . . . . . . 426

[Lamp/Logon/Transfer] External Extension: Number . . . . . . . . . . . . . . . . . . 426

Mailbox Options: Interactive: [General] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .428

[General] Options: Mailbox Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 428

[General] Options: Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 428

[General] Options: Department. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 428

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[General] Options: Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . 429

[General] Options: Tenant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 429

[General] Options: Directory List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430

Mailbox Options: Interactive: [Interactive] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .431

[Interactive] Options: Silence Limit for Responses . . . . . . . . . . . . . . . . . . . . 431

[Interactive] Options: Mailbox for Responses . . . . . . . . . . . . . . . . . . . . . . . . 431

[Interactive] Options: Record Incomplete Responses. . . . . . . . . . . . . . . . . . . 432

[Interactive] Options: Time Limit for Dialing Commands . . . . . . . . . . . . . . . 432

[Interactive] Options: Reference Number for Call . . . . . . . . . . . . . . . . . . . . . 432

Mailbox Options: Message Center: [General]. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .433

[General] Options: Mailbox Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433

[General] Options: Security Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433

[General] Options: Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 434

[General] Options: Department. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 434

[General] Options: Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 434

[General] Options: Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . 435

[General] Options: Next Call Routing Mailbox Dial Mode . . . . . . . . . . . . . . 436

[General] Options: Tenant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438

[General] Options: Directory List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438

[General] Options: Number of Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438

[General] Options: Bilingual Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439

Mailbox Options: Message Center: [Message Notification] . . . . . . . . . . . . . . . . . . . . . .440

[Message Notiﬁcation] Options: Message Notification/Fax Callbacks . . . . . 440

[Message Notiﬁcation] Options: Local Callouts. . . . . . . . . . . . . . . . . . . . . . . 440

[Message Notiﬁcation] Options: Long Distance Calls . . . . . . . . . . . . . . . . . . 441

[Message Notiﬁcation] Options: Area Codes: Index . . . . . . . . . . . . . . . . . . . 441

[Message Notiﬁcation] Options: Area Codes: Area Code Entry . . . . . . . . . . 441

[Message Notiﬁcation] Message Notification Numbers: Index . . . . . . . . . . . 441

[Message Notiﬁcation] Message Notification Numbers: Notification

Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442

[Message Notiﬁcation] Message Notification Numbers: Call Type . . . . . . . . 443

[Message Notiﬁcation] Message Notification Numbers: Notification Mode . 443

[Message Notiﬁcation] Message Notification Numbers: Security Code

Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 444

Mailbox Options: Message Center: [Messaging] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .445

[Messaging] Options: Message Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . 445

[Messaging] Options: Message Listen Mode . . . . . . . . . . . . . . . . . . . . . . . . . 445

[Messaging] Options: Auto Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446

[Messaging] Options: Auto Erase/Save of Messages . . . . . . . . . . . . . . . . . . . 446

[Messaging] Options: Message Retention. . . . . . . . . . . . . . . . . . . . . . . . . . . . 446

[Messaging] Options: Urgent Message Return Time . . . . . . . . . . . . . . . . . . . 446

[Messaging] Options: Recording Conversation Beep. . . . . . . . . . . . . . . . . . . 447

[Messaging] Options: Ask Caller’s Number. . . . . . . . . . . . . . . . . . . . . . . . . . 447

Mailbox Options: Message Center: [Lamp/Logon/Transfer] . . . . . . . . . . . . . . . . . . . . .448

[Lamp/Logon/Transfer] Lamp: Message Waiting Lamp . . . . . . . . . . . . . . . . 448

[Lamp/Logon/Transfer] Lamp: Access Digit/Lamp String On. . . . . . . . . . . . 448

[Lamp/Logon/Transfer] Lamp: Access Digit/Lamp String Off . . . . . . . . . . . 449

[Lamp/Logon/Transfer] Transfer: Forced Unscreened Transfer. . . . . . . . . . . 450

[Lamp/Logon/Transfer] Transfer-Only Mailbox . . . . . . . . . . . . . . . . . . . . . . 451

[Lamp/Logon/Transfer] Logon: Use Remote Logon as Direct Logon . . . . . . 451

[Lamp/Logon/Transfer] External Extension: Enabled . . . . . . . . . . . . . . . . . . 451

[Lamp/Logon/Transfer] External Extension: Number . . . . . . . . . . . . . . . . . . 452

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Mailbox Options: Modem: [General] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .453

[General] Options: Mailbox Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453

[General] Options: Security Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453

[General] Options: Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 454

[General] Options: Department. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 454

[General] Options: Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . 454

[General] Options: Tenant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 454

[General] Options: Directory List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 454

Mailbox Options: Network: [General]. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .456

[General] Options: Mailbox Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 456

[General] Options: Security Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 456

[General] Options: Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 457

[General] Options: Department. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 457

[General] Options: Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . 457

[General] Options: Next Call Routing Mailbox Dial Mode . . . . . . . . . . . . . . 458

[General] Options: Tenant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 461

[General] Options: Directory List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 461

[General] Options: Number of Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 462

[General] Options: Bilingual Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 462

Mailbox Options: Network: [Network] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .463

[Network] Options: Mailbox Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 463

[Network] Options: Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 463

[Network] Options: Call Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 464

[Network] Options: Networking Site Restriction Options . . . . . . . . . . . . . . . 465

[Network] Options: Prefix Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 466

[Network] Options: Country Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 466

[Network] Options: Area Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 466

[Network] Options: Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 466

[Network] Delivery: Begin Time (hour) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 467

[Network] Delivery: End Time (hour) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 467

[Network] Delivery: Wait Between (minutes) . . . . . . . . . . . . . . . . . . . . . . . . 467

[Network] Miscellaneous: Auto Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . 467

[Network] Miscellaneous: Message Retention . . . . . . . . . . . . . . . . . . . . . . . . 468

[Network] Miscellaneous: Alternate Next CRMB Dial Option . . . . . . . . . . . 468

Mailbox Options: Subscriber: [General] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .469

[General] Options: Mailbox Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469

[General] Options: Security Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469

[General] Options: Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470

[General] Options: Department. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470

[General] Options: Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470

[General] Options: Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . 470

[General] Options: Next Call Routing Mailbox Dial Mode . . . . . . . . . . . . . . 471

[General] Options: Tenant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 474

[General] Options: Directory List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 474

[General] Options: Number of Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 475

[General] Options: Bilingual Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 475

Mailbox Options: Subscriber: [Message Notification] . . . . . . . . . . . . . . . . . . . . . . . . . .476

[Message Notiﬁcation] Options: Message Notification/Fax Callbacks . . . . . 476

[Message Notiﬁcation] Options: Local Callouts. . . . . . . . . . . . . . . . . . . . . . . 476

[Message Notiﬁcation] Options: Long Distance Calls . . . . . . . . . . . . . . . . . . 477

[Message Notiﬁcation] Options: Area Codes: Index . . . . . . . . . . . . . . . . . . . 477

[Message Notiﬁcation] Options: Area Codes: Area Code Entry . . . . . . . . . . 477

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[Message Notiﬁcation] Message Notification Numbers: Index . . . . . . . . . . . 477

[Message Notiﬁcation] Message Notification Numbers: Notification

Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 478

[Message Notiﬁcation] Options: Call Type . . . . . . . . . . . . . . . . . . . . . . . . . . 479

[Message Notiﬁcation] Options: Notification Mode. . . . . . . . . . . . . . . . . . . . 479

[Message Notiﬁcation] Options: Security Code Required . . . . . . . . . . . . . . . 480

Mailbox Options: Subscriber: [Messaging]. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 481

[Messaging] Options: Message Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . 481

[Messaging] Options: Message Listen Mode . . . . . . . . . . . . . . . . . . . . . . . . . 481

[Messaging] Options: Auto Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 482

[Messaging] Options: Auto Erase/Save of Messages . . . . . . . . . . . . . . . . . . . 482

[Messaging] Options: Message Retention. . . . . . . . . . . . . . . . . . . . . . . . . . . . 482

[Messaging] Options: Urgent Message Return Time . . . . . . . . . . . . . . . . . . . 482

[Messaging] Options: Recording Conversation Beep. . . . . . . . . . . . . . . . . . . 483

[Messaging] Options: Ask Caller’s Number. . . . . . . . . . . . . . . . . . . . . . . . . . 483

Mailbox Options: Subscriber: [Lamp/Logon/Transfer]. . . . . . . . . . . . . . . . . . . . . . . . . .484

[Lamp/Logon/Transfer] Lamp: Message Waiting Lamp . . . . . . . . . . . . . . . . 484

[Lamp/Logon/Transfer] Lamp: Access Digit/Lamp String On. . . . . . . . . . . . 484

[Lamp/Logon/Transfer] Lamp: Access Digit/Lamp String Off . . . . . . . . . . . 485

[Lamp/Logon/Transfer] Transfer: Forced Unscreened Transfer. . . . . . . . . . . 486

[Lamp/Logon/Transfer] Transfer-Only Mailbox . . . . . . . . . . . . . . . . . . . . . . 486

[Lamp/Logon/Transfer] Logon: Use Remote Logon as Direct Logon . . . . . . 487

[Lamp/Logon/Transfer] Logon: First Log In Option . . . . . . . . . . . . . . . . . . . 487

[Lamp/Logon/Transfer] Logon: First Log In Announcement Mailbox . . . . . 487

[Lamp/Logon/Transfer] External Extension: Enabled . . . . . . . . . . . . . . . . . . 487

[Lamp/Logon/Transfer] External Extension: Number . . . . . . . . . . . . . . . . . . 488

Mailbox Options: Subscriber: [Subscriber] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .489

[Subscriber] Options: Park/Paging String . . . . . . . . . . . . . . . . . . . . . . . . . . . . 489

[Subscriber] Options: Call Waiting String . . . . . . . . . . . . . . . . . . . . . . . . . . . 490

[Subscriber] Options: Call Announcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 490

[Subscriber] Options: System Administrator . . . . . . . . . . . . . . . . . . . . . . . . . 491

[Subscriber] Options: Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491

[Subscriber] Options: Block Auto Attendant . . . . . . . . . . . . . . . . . . . . . . . . . 492

[Subscriber] Options: Pre-Greeting Announcement Mailbox. . . . . . . . . . . . . 492

Mailbox Options: Trunk: [General]. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493

[General] Options: Mailbox Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493

[General] Options: Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493

[General] Options: Department. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493

[General] Options: Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 494

[General] Options: Tenant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 494

[General] Options: Directory List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 494

[General] Options: Bilingual Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 494

[General] Answering Schedule Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 495

Outbound Notification: Add List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .496

Outbound Notification: Edit List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .497

Outbound Notification: Delete List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .498

Port Options: [General] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .499

[General] Options: Tenant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499

[General] Options: Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499

[General] Options: Answering Schedule Table . . . . . . . . . . . . . . . . . . . . . . . 499

[General] Options: In Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500

[General] Options: Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500

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[General] Options: Callouts: Allow Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . 500

[General] Options: Callouts: Allow Notification/Wake-Up . . . . . . . . . . . . . . 501

[General] Options: Callouts: Allow Network . . . . . . . . . . . . . . . . . . . . . . . . . 501

[General] Options: Do Immediate Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . 501

[General] Options: Clear Port’s Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 501

System Options: [General 1] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .502

[General 1]: Options: Mailbox Default Security Code . . . . . . . . . . . . . . . . . . 502

[General 1]: Options: Incoming Network Call Mode . . . . . . . . . . . . . . . . . . . 503

[General 1]: Options: Default Bilingual Mode . . . . . . . . . . . . . . . . . . . . . . . . 504

[General 1]: Tenant: Intertenant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . 504

[General 1]: Tenant: Number of Tenants . . . . . . . . . . . . . . . . . . . . . . . . . . . . 504

[General 1]: Eliminate Recording Silence: Enabled . . . . . . . . . . . . . . . . . . . . 505

[General 1]: Eliminate Recording Silence: Delay before (msec) . . . . . . . . . . 505

System Options: [General 2] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .506

[General 2]: Mailbox Logon: Time Limit (seconds). . . . . . . . . . . . . . . . . . . . 506

[General 2]: Mailbox Logon: Attempt Limit . . . . . . . . . . . . . . . . . . . . . . . . . 506

[General 2]: Dialing Commands: Time Limit (seconds) . . . . . . . . . . . . . . . . 506

[General 2]: Dialing Commands: Attempt Limit . . . . . . . . . . . . . . . . . . . . . . 507

[General 2]: Directory Dialing: Minimum Entry . . . . . . . . . . . . . . . . . . . . . . 507

[General 2]: Directory Dialing: Play Extension Number . . . . . . . . . . . . . . . . 507

[General2]: System Password: Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . 507

[General 2]: Call Queuing: Hold Timer (seconds) . . . . . . . . . . . . . . . . . . . . . 508

[General 2]: Call Queuing: Number of Idle Ports . . . . . . . . . . . . . . . . . . . . . . 508

[General 2]: Miscellaneous: Port Self Test Timer (minutes) . . . . . . . . . . . . . 508

[General 2]: Miscellaneous: Greeting for Quick Message / Mailbox

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 508

[General 2]: Miscellaneous: Auto Disk Maintenance Time . . . . . . . . . . . . . . 508

[General 2]: Miscellaneous: Day for Auto Disk Defrag. . . . . . . . . . . . . . . . . 509

[General 2]: Miscellaneous: TCPIP Service Number . . . . . . . . . . . . . . . . . . . 509

System Options: [Dial Strings] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .510

[Dial Strings]: Hold Retrieval Strings: RNA: . . . . . . . . . . . . . . . . . . . . . . . . . 510

[Dial Strings]: Hold Retrieval Strings: Busy: . . . . . . . . . . . . . . . . . . . . . . . . . 511

[Dial Strings]: Transfer Strings: Internal: . . . . . . . . . . . . . . . . . . . . . . . . . . . . 511

[Dial Strings]: Transfer Strings: External: . . . . . . . . . . . . . . . . . . . . . . . . . . . 511

[Dial Strings]: Miscellaneous Strings: Hang Up. . . . . . . . . . . . . . . . . . . . . . . 512

[Dial Strings]: Miscellaneous Strings: Call Pickup. . . . . . . . . . . . . . . . . . . . . 512

[Dial Strings]: Miscellaneous Strings: Ringdown. . . . . . . . . . . . . . . . . . . . . . 512

[Dial Strings]: Miscellaneous Strings: Off Hook Call Announce. . . . . . . . . . 513

[Dial Strings]: External Hold Retrieval Strings: RNA . . . . . . . . . . . . . . . . . . 514

[Dial Strings]: External Hold Retrieval Strings: Busy . . . . . . . . . . . . . . . . . . 514

[Dial Strings]: Lamp Strings: On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515

[Dial Strings]: Lamp Strings: Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515

System Options: [Timer] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .517

[Timer]: Message Length (seconds): Subscriber. . . . . . . . . . . . . . . . . . . . . . . 517

[Timer]: Message Length (seconds): Nonsubscriber . . . . . . . . . . . . . . . . . . . 517

[Timer]: Message Length (seconds): Call Announce . . . . . . . . . . . . . . . . . . . 518

[Timer]: Wait Protocol Digit (seconds): For First. . . . . . . . . . . . . . . . . . . . . . 518

[Timer]: Wait Protocol Digit (seconds): For Subsequent . . . . . . . . . . . . . . . . 518

[Timer]: Wait Protocol Digit (seconds): After Last . . . . . . . . . . . . . . . . . . . . 518

[Timer]: Timers (seconds): Silence Limit for Recording . . . . . . . . . . . . . . . . 519

[Timer]: Timers (seconds): Message Backup/Go Ahead Time. . . . . . . . . . . . 519

[Timer]: Timers (1 = 10 msec): Flash Timer . . . . . . . . . . . . . . . . . . . . . . . . . 519

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Table of Contents

[Timer]: Timers (1 = 10 msec): Hang Up Timer. . . . . . . . . . . . . . . . . . . . . . . 519

[Timer] System Time/Date: Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519

[Timer] System Time/Date: Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519

Tenant Options: [General] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .520

[General] Strings: Site ID String. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 520

[General] Strings: Site’s Network Telephone Number . . . . . . . . . . . . . . . . . . 521

[General] Strings: Fax Detect Dial String . . . . . . . . . . . . . . . . . . . . . . . . . . . . 522

[General] Strings: Digital Pager Callback Number. . . . . . . . . . . . . . . . . . . . . 522

[General] Timers: Delay in Dialing Pager Callback Number . . . . . . . . . . . . . 523

[General] Timers: Delay Before Pager Announcement . . . . . . . . . . . . . . . . . 523

[General] Remote Tenant: Enabled. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 523

[General] Remote Tenant: Access Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . 523

Tenant Options: [Access Digits] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .525

[Access Digits] Access Digits Before Local Callout . . . . . . . . . . . . . . . . . . . 525

[Access Digits] Access Digits Before Long Distance Callout . . . . . . . . . . . . 526

[Access Digits] Access Digits Before Network Local Callout . . . . . . . . . . . . 526

[Access Digits] Access Digits Before Network Long Distance Callout. . . . . 527

Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 529

Multiple Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .529

Auto Attendant: Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .530

Auto Attendant: Trunk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .531

Answering Schedules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .532

Caller ID Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .533

Callout: Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .534

Callout: Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .535

Dial Action Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .536

Distribution Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .537

Fax: Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .538

Fax: Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .539

Fax: Fax Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .540

Mailbox: Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .541

Mailbox: Directory List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .543

Mailbox: Numeric List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .544

Mailbox: Access Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .545

Mailbox: Call Flags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .547

Message Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .548

Port: Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .549

Port: Usage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .550

System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .551

Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .552

Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 553

Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .553

Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .555

Archive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .556

Dearchive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .557

Ports In/Out of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .558

Immediate All Ports Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .559

Immediate Clear All Ports Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .560

Serial Communication Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .561

Call Adaptation Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .562

Setup Service Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .563

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Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 567

Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .564

[Options]: Field Validation Warning: Error Beep. . . . . . . . . . . . . . . . . . . . . . 564

[Options]: Field Validation Warning: Error Message Box . . . . . . . . . . . . . . . 564

Days to keep trace messages: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 564

Reset Trace Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 565

Autosave . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 565

Cancel Warning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 565

Auto Correct Invalid Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 565

Event Codes Filter for Trace Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 566

Info Text Color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 566

Save Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .567

Print Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .568

Port Activity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .569

Real Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .571

Trace Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .572

Trace Viewer: Select Query Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .573

Database Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 573

Restore Backup Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 573

Port Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 573

Mailbox Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 573

Event Code Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 573

Select All Event Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 574

Unselect All Event Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 574

Date / Time / Trace String. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 574

Trace Viewer: Trace Viewer Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .574

Message Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .577

About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .579

Chapter 4: Voice Prompts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .581

Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 581

Chapter 5: Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .617

Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 617

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28i/124i Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .617

Keyset Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .617

Keyset Status Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 617

Keyset Soft Key Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 618

Super Display Status Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 623

Super Display Soft Key Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 624

Aspire Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .630

Aspire Keyset Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .630

Keyset Status Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 630

Keyset Soft Key Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 631

Aspire Super Display Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .637

Super Display Status Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 637

Super Display Soft Key Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 638

Aspire Mail and UltraMail System Guide

Introduction

Chapter 1:

Introduction

How To Use This Chapter

Use this chapter to:

■

Install the UltraMail/UltraMail 2000 and Aspire Mail/Aspire Mail Plus PCBs in their respective tele-

phone systems. UltraMail/UltraMail 2000 is compatible with 28i/124i and DS2000. Aspire Mail/Aspire Mail Plus is compatible only with Aspire.

■

Program the telephone systems to work with the UltraMail/UltraMail 2000 and Aspire Mail/Aspire Mail

Plus PCBs.

■

Install the Admin Program. This is a Windows-based administrative program that provides access to all

the voice mail application software options. The Admin Program and the associated voice mail software are identical for both UltraMail/UltraMail 2000 and Aspire Mail/Aspire Mail Plus PCBs.

Quick Setup

Aspire Mail and UltraMail System Guide

Chapter 1: Quick Setup ◆ 1

Introduction

Speciﬁcations

The following table shows the basic capacities of the UltraMail/UltraMail 2000 systems.

Capacities

UltraMail (Flash-based) UltraMail 2000 (Hard disk)

Ports

Mailboxes

Storage Hours

Maximum Messages

The following table shows the basic capacities of the Aspire Mail/Aspire Mail Plus systems.

Aspire Mail (Flash-based) Aspire Mail Plus (Hard disk)

Ports

Mailboxes

Storage Hours

Maximum Messages

2, 4, 6, 8 4, 8

200 1000

3 1400 (Approximate)

7000 7000

Capacities

2, 4, 6, 8 4 Port PCB: 4, 8

8 Port PCB: 8, 16

200 1000

3 1400 (Approximate)

7000 7000

2 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

UltraMail/UltraMail 2000 PCB Installation

Installation in 28i/124i and DS2000

28i/124i System Requirements

Installation in 28i/124i requires the following:

■ 28i/124i/124i EXCPRU System Software version 6.01.01 or higher.

■ Review the following i-Series Port Requirements table. It shows the number of station ports (and corre-

sponding extensions) required for each UltraMail/UltraMail 2000 conﬁguration.

Part Number Description Station Ports Extensions

17712 2 Port UltraMail (Flash-based) 4 2

17714 4 Port UltraMail (Flash-based) 4 4

17712 with 0891045 2 Port UltraMail (Flash-based) with 4

17714 with 0891045 4 Port UltraMail (Flash-based) with 4

17744 4 Port UltraMail 2000 (Hard disk) 4 4

17744 with 0891034 4 Port UltraMail 2000 (Hard disk) with 4

The two excess ports cannot be used by any other device.

UltraMail/UltraMail 2000 PCB Installation

Installation in 28i/124i and DS2000

i-Series Port Requirements

Port Expansion

8 8

Port Expansion

DS2000 System Requirements

Installation in DS2000 requires the following:

■ System Software version 3.**.** or higher.

■ CPU PCB P/N 80025B.

■ UltraMail/UltraMail 2000 uses the DS2000 predeﬁned voice mail ports. It does not use station ports.

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 3

UltraMail/UltraMail 2000 PCB Installation

Installation in 28i/124i and DS2000

Installation

To prevent static damage, use a grounded wrist strap when

Before installing the UltraMail/UltraMail 2000 PCB, be sure the phone system is powered up and functioning normally.

■ UltraMail/UltraMail 2000 without the Expansion PCB installed uses 4 extension numbers.

■ UltraMail/UltraMail 2000 with the Expansion PCB installed uses 8 extension numbers.

Before installing the UltraMail/UltraMail 2000 PCB:

1. Insert the battery into the battery clips. It provides battery back-up for the PCBs Real Time Clock.

2. Check the position of jumper J2.

- For UltraMail (i.e., without a hard disk), place the J2 jumper on pins 1 and 2.

- For UltraMail 2000 (i.e., hard disk version), place the

3. Check the position of jumper J5.

- If connecting directly to a PC serial port, place the J5 jumper on pins 1 and 2.

- If connecting to an external modem, place the

To install the UltraMail/UltraMail 2000 PCB:

1. Plug in the UltraMail/UltraMail 2000 PCB as follows:

- In 28i, use slots 3-5 only.

- In 124i

- In DS2000

2. Allow about 1 minute for the UltraMail/UltraMail 2000 PCB and voice mail application software to

load.

3. Check the LEDs for proper operation. See Figure 2: UltraMail/UltraMail 2000 LEDs on page 6.

4. Go to 28i/124i Start-Up Programming on page 18 and DS2000 Start-Up Programming on page 20 for

more.

, use slots 4, 6. or 8 only.

(Slot 8 is recommended. Slot 4 disables slot 5; slot 6 disables slot 7.)

, use slots CN2-CN8 only.

handling the UltraMail/UltraMail 2000 PCB.

Important

J2 jumper on pins 2 and 3.

J5 jumper on pins 2 and 3.

Shutting Down the UltraMail/UltraMail 2000 PCB

You should always shut down the UltraMail/UltraMail 2000 PCB before unplugging it or powering down the telephone system. Shutting down the UltraMail/UltraMail 2000 PCB will also shut down the associated voice mail application program.

To shut down the UltraMail/UltraMail 2000 PCB:

1. Momentarily press the red Reset switch.

Verify that the Shut Down LED is On (either green or red). See

LEDs on page 6

for more.

Figure 2: UltraMail/UltraMail 2000

Resetting the UltraMail/UltraMail 2000 PCB

You may need to reset the UltraMail/UltraMail 2000 PCB for maintenance purposes. Resetting the PCB will also restart the associated voice mail application program.

To reset the UltraMail/UltraMail 2000 PCB:

1. Press the red Reset switch for about 5 seconds.

2. The UltraMail/UltraMail 2000 PCB and voice mail application program will restart.

4 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

UltraMail/UltraMail 2000 PCB Installation

Installation in 28i/124i and DS2000

Adding Ports to the UltraMail/UltraMail 2000 PCB

The Port Expansion PCB expands your UltraMail/UltraMail 2000 PCB from 4 ports to 8 ports.

To install the Port Expansion PCB:

1. Shut down the UltraMail/UltraMail 2000 PCB.

2. Unplug the UltraMail/UltraMail 2000 PCB and place it on a ﬂat, clean, static-free surface.

3. Snap in the plastic standoffs as shown below, then plug in the Port Expansion PCB.

4. Plug the UltraMail/UltraMail 2000 PCB back into the same slot from which you removed it.

5. The UltraMail/UltraMail 2000 PCB and voice mail application program will automatically restart.

6. In 28i/124i, use the following programs to set up the additional ports added by the expansion PCB.

■ 1003 - Extension (Department) Groups

■ 1001 - Basic Extension Port Setup (Part A), Item 5: Terminal Type

7. If your Admin Program is already installed, go to View: Installation Settings on page 360 to verify that

the additional ports are properly installed.

■ In 28i/124i, turn to 28i/124i Start-Up Programming on page 18 (Step 2) and verify that all UltraMail/

UltraMail 2000 ports are included in the voice mail Department Group.

Reset button

Flash card

(UltraMail only)

CAUTION

Do not press

on the hard

disk cover

Port Expansion

80044 - 5

Hard disk (UltraMail 2000 only)

PCB

LAN connector

RS232 port

Figure 1: UltraMail/UltraMail 2000 PCB

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 5

(UltraMail 2000 only)

UltraMail/UltraMail 2000 PCB Installation

Installation in 28i/124i and DS2000

UltraMail/UltraMail 2000 LEDs

The LEDs show the status of the UltraMail/UltraMail 2000 PCB. Refer to the table below for LED ﬂash rates.

UltraMail/UltraMail 2000 PCB LEDs

Name Description Flash Rates

LIVE

PORT ACTIVITY

DRIVE ACT

APP

SDOWN

CF POW

Voice Mail Application Status ■ Fast ﬂash green while application is starting up.

Voice Mail Application Shut Down Status ■ Normally off.

PCB Alive ■ Fast ﬂash green while running.

■ On green while PCB is starting up.

■ Off if PCB is not communicating with system.

Voice Mail Port Activity ■ Flashes yellow for port voice mail port activity.

■ More activity causes the LED to ﬂash faster.

Hard Drive Activity ■ Flashing green during hard drive or Compact Flash

activity.

■ Slow ﬂash green while application is running.

■ On red when voice mail application is shut down.

■ Fast ﬂash green while reset button is depressed.

■ Fast ﬂash green during shutdown process.

■ On green when normal shut down is complete.

■ On red when forced shut down is complete (allow

approximately 3 minutes for forced shut down)

Compact Flash Power ■ On red when Compact Flash powered up.

LIVE

PORT ACTIVITY

DRIVE ACT

(Drive Activity)

APP

(Application)

SDOWN

(Shut Down)

CF POW

(Compact Flash Power)

Figure 2: UltraMail/UltraMail 2000 LEDs

CAUTION

Do not press

on the hard

disk cover

80044 - 9

6 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

UltraMail/UltraMail 2000 PCB Installation

Connecting UltraMail 2000 to a LAN

You can use the UltraMail 2000 LAN (Local Area Network) connection for local and remote programming. The Admin program can use this connection for programming the voice mail application on the PCB.

To connect UltraMail 2000 to a LAN:

1. Be sure the UltraMail 2000 PCB is properly plugged in and running.

2. Following the manufacturer’s instructions, install your hub, router, or switch.

3. Using standard CAT5 straight-through cables, connect the UltraMail 2000 and your PC to LAN connec-

tions on your hub, router, or switch.

■ (Optional) To directly connect to the LAN connector, use a CAT5 cross-over cable.

4. Verify that the green LED on the UltraMail 2000 PCB LAN connector is ﬂashing.

■ If this LED is off, your LAN connection is not functioning.

5. Optionally connect your hub, router, or switch to your WAN (Wide Area Network).

80044 - 8

Installation in 28i/124i and DS2000

CAUTION

Do not press

on the hard

disk cover

Typical hub, router, or switch

LAN connector (UltraMail 2000 Only)

Power

Straight-through

CAT5 cables

supply

Figure 3: Connecting UltraMail 2000 to a LAN

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 7

UltraMail/UltraMail 2000 PCB Installation

Installation in 28i/124i and DS2000

Connecting UltraMail/UltraMail 2000 to a PC

You can directly connect your PC to the UltraMail/UltraMail 2000 RS232 port for local programming. The Admin program can use this connection for programming the voice mail application on the PCB.

To connect UltraMail/UltraMail 2000 to your PC:

1. Be sure the UltraMail/UltraMail 2000 PCB is properly plugged in and running.

2. Verify that the J5 jumper is on pins 1 and 2.

Plug the DIN end of the 8-Pin DIN to Mod-8 Cable (P/N 80893) into the UltraMail/UltraMail 2000

RS232 port.

■ See Making Your Own UltraMail/UltraMail 2000 Data Cables on page 10 if you choose to make your

own cables.

Plug one end of the DB9 to Mod-8 Adaptor (P/N 85980) into the cable.

Plug the other end of the adaptor into the RS232 port on the back of your PC.

■ Your PC may require adaptors or a different cable conﬁguration.

80044 - 7

CAUTION

Do not press

on the hard

disk cover

RS232 port

DTE

RS232 port

P/N 85980

P/N 80893

Figure 4: Connecting UltraMail/UltraMail 2000 to a PC

8 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

UltraMail/UltraMail 2000 PCB Installation

Installation in 28i/124i and DS2000

Connecting UltraMail to an External Modem

Compatibility Guidelines:

■ This setup is only applicable to UltraMail (ﬂash-based). UltraMail 2000 (hard disk) has an internal

modem and uses its Modem Mailbox for remote programming.

You can connect the UltraMail PCB to an external modem for remote programming. The Admin program can use this connection for remotely programming the voice mail application on the PCB.

To connect UltraMail to an External Modem:

1. Be sure the UltraMail PCB is properly plugged in and running.

2. Verify that the J5 jumper is on pins 2 and 3.

Plug the DIN end of the 8-Pin DIN to Mod-8 Cable (P/N 80893) into the UltraMail RS232 port.

■ See Making Your Own UltraMail/UltraMail 2000 Data Cables on page 10 if you choose to make your

own cables.

Plug one end of the DB25 to Mod-8 Adaptor (P/N 85981) into the cable.

Plug the other end of the adaptor into the DB25F connector on the back of your modem.

■ Your modem may require adaptors or a different cable conﬁguration.

6. Following the instructions that came with your modem, connect a trunk and the modem’s power supply.

80044 - 6

CAUTION

Do not press

on the hard

disk cover

RS232 port

trunk

P/N 85981

Modem

power

supply

P/N 80893

Figure 5: Connecting UltraMail to an External Modem

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 9

UltraMail/UltraMail 2000 PCB Installation

Installation in 28i/124i and DS2000

Making Your Own UltraMail/UltraMail 2000 Data Cables

Use the drawing below if you choose to make your own UltraMail/UltraMail 2000 data cables. It is highly recommended that you purchase cable P/N 80893 and adaptor P/Ns 85980 and 85981 instead of making your own cables.

Figure 6: Making Your Own UltraMail/UltraMail 2000 Data Cables

10 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

Aspire Mail/Aspire Mail Plus PCB Installation

Installation in Aspire

Aspire System Requirements

Installation in Aspire requires the following:

■ System Software version 0.26 or higher.

■ Review the following Aspire Port Requirements table. It shows the number of station ports (and corre-

sponding extensions) required for each Aspire Mail/Aspire Mail Plus conﬁguration.

Part Number Description Station Ports Extensions

0891032 2 Port Aspire Mail (Flash-based) 4 2

0891037 4 Port Aspire Mail (Flash-based) 4 4

0891032 with 0891045 2 Port Aspire Mail (Flash-based) with 4

0891037 with 0891045 4 Port Aspire Mail (Flash-based) with 4

0891033 4 Port Aspire Mail Plus (Hard disk) 4 4

0891033 with 0891034 4 Port Aspire Mail Plus (Hard disk) with 4

0891056 8 Port Aspire Mail Plus (Hard disk) 8 8

0891056 and 0891057 8 Port Aspire Mail Plus (Hard disk) with 8

The two excess ports cannot be used by any other device.

Aspire Port Requirements

Port Expansion

Installation in Aspire

8 8

16 16

Installation

Before installing the Aspire Mail/Aspire Mail Plus PCB, be sure the phone system is powered up and functioning normally. In addition, make a record of your system’s extension numbers. Once installed, Aspire Mail/Aspire Mail Plus will use the next consecutive set of 4, 8, or 16 extension numbers (depending on the capacity of the PCB).

■ Aspire Mail PCBs (P/Ns 0891032 and 0891037) and the 4 Port Aspire Mail Plus PCB (P/N 0891033)

■ The 8 Port Aspire Mail Plus PCB (P/N 0891056) without an Expansion PCB uses 8 extension numbers.

Before installing the Aspire Mail/Aspire Mail Plus PCB:

1. Slide the RUN/BLOCK switch (if installed) to the RUN position.

2. Insert the battery into the battery clips. It provides battery back-up for the PCB’s Real Time Clock.

3. Check the position of jumper TP8.

4. Check the position of jumper TP16.

To prevent static damage, use a grounded wrist strap when

handling the Aspire Mail/Aspire Mail Plus PCB.

without the Expansion PCB use 4 extension numbers. These PCBs with the Expansion PCB installed use 8 extension numbers.

This PCB with the Expansion PCB installed uses 16 extension numbers.

- For Aspire Mail (i.e., without a hard disk), place the TP8 jumper on pins 1 and 2.

- For Aspire Mail Plus (i.e., hard disk version), place the

- Place the TP16 jumper on pins 1 and 2.

Important

TP8 jumper on pins 2 and 3.

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 11

Aspire Mail/Aspire Mail Plus PCB Installation

Installation in Aspire

5. Check the position of the SW3 switches.

- All four SW3 switches must be in the Off position (i.e., pushed away from the PCB).

To install the Aspire Mail/Aspire Mail Plus PCB:

1. Plug Aspire Mail/Aspire Mail Plus into any available universal slot (S1-S8).

2. Allow about 1 minute for the PCB and voice mail application software to load.

3. Check the Aspire LEDs for proper operation. See Figure 8: Aspire Mail/Aspire Mail Plus LEDs on

page 15 for more.

Go to

Aspire Start-Up Programming on page 21

Shutting Down the Aspire Mail/Aspire Mail Plus PCB

You should always shut down the Aspire Mail/Aspire Mail Plus PCB before unplugging it or powering down the Aspire system. Shutting down the PCB will also shut down the associated voice mail application program.

To shut down the Aspire Mail/Aspire Mail Plus PCB:

1. Momentarily press the Reset switch.

Verify that the Shut Down LED is On (green or red). See

page 15

for more.

Resetting the Aspire Mail/Aspire Mail Plus PCB

You may need to reset the PCB for maintenance purposes. Resetting the PCB will also restart the associated voice mail application program.

■ If you reset the Aspire system using the Reset switch on the CPRU PCB, you must reset the Aspire

Mail/Aspire Mail Plus PCB after the phone system restarts.

to set up your Aspire Mail/Aspire Mail Plus programming.

Figure 8: Aspire Mail/Aspire Mail Plus LEDs on

To reset the Aspire Mail/Aspire Mail Plus PCB:

1. Press the Reset switch for about 5 seconds.

■ (Wait for the LIVE, APP and SDOWN LEDs to come on green.)

2. The PCB and voice mail application program will restart.

Adding Ports to the Aspire Mail/Aspire Mail Plus PCB

The Port Expansion PCBs add additional voice mail ports to your Aspire Mail/Aspire Mail Plus PCB. Expansion PCB P/N 0891045 adds Expansion PCB P/N 0891034 adds PCB P/N 0891057 adds

■ Only install 8 Port Expansion PCB P/N 0891057 on 8 Port Aspire Mail Plus PCB P/N 0891056.

■ Only install 4 Port Expansion PCB P/N 0891034 on 4 Port Aspire Mail Plus PCB P/N 0891033.

■ Only install 4 Port Expansion PCB P/N 0891045 on Aspire Mail PCBs P/Ns 0891032 and 0891037.

8 additional ports to Aspire Mail Plus PCB P/N 0891056.

To install the Port Expansion PCB:

1. Shut down the Aspire Mail/Aspire Mail Plus PCB.

2. Unplug the Aspire Mail/Aspire Mail Plus PCB and place it on a ﬂat, clean, static-free surface.

3. Snap in the plastic standoffs as in shown Figure 7: Aspire Mail/Aspire Mail Plus PCB on page 14, then

plug in the Port Expansion PCB.

Use 90-05: Slot Control to delete the slot from which you removed the Aspire Mail/Aspire Mail Plus PCB.

5. Plug the Aspire Mail/Aspire Mail Plus PCB back into the same slot from which you removed it.

6. The Aspire Mail/Aspire Mail Plus PCB and voice mail application program will automatically restart.

4 additional ports to Aspire Mail PCB P/Ns 0891032 and 0891037. 4 additional ports to Aspire Mail Plus PCB P/N 0891033. Expansion

Important!

12 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

Aspire Mail/Aspire Mail Plus PCB Installation

Installation in Aspire

Use the following programs to set up the additional voice mail ports added by the expansion PCB.

■ 16-02-01: Department Group Assignment for Extensions

■ 15-03-01: Single Line Telephone Basic Data Setup - SLT Signaling Type

■ 15-03-03: Single Line Telephone Basic Data Setup - Terminal Type

■ 15-03-09: Single Line Telephone Basic Data Setup, Caller ID Function for External Module

8. If you are adding ports to the 8 Port Aspire Mail Plus PCB (P/N 0891056), go to File: Install: Ports (Add

Voice Mail Ports) on page 347 to add the additional 8 ports on the Expansion PCB.

9. Go to View: Installation Settings on page 360 to verify that the additional ports are properly installed.

Replacing a 4 Port Aspire Mail/Aspire Mail Plus PCB with an 8 Port Aspire Mail Plus PCB

Review the following instructions if you want to upgrade your telephone system by replacing a 4 port PCB (P/N 0891032, 0891033, or 0891037) with an 8 Port Aspire Mail Plus PCB (P/N 0891056).

To replace a 4 Port PCB with an 8 Port Aspire Mail Plus PCB:

1. Shut down the 4 port PCB.

2. Unplug the existing 4 port PCB.

3. Use 90-05: Slot Control to delete the slot from which you removed the 4 port PCB.

4. Plug the new 8 Port Aspire Mail Plus PCB into the same slot from which you removed the old PCB.

5. The new Aspire Mail Plus PCB and voice mail application program will automatically restart.

Use the following programs to set up the additional voice mail ports added by the new PCB.

■ 16-02-01: Department Group Assignment for Extensions

■ 15-03-01: Single Line Telephone Basic Data Setup - SLT Signaling Type

■ 15-03-03: Single Line Telephone Basic Data Setup - Terminal Type

■ 15-03-09: Single Line Telephone Basic Data Setup, Caller ID Function for External Module

7. Go to View: Installation Settings on page 360 to verify that all the ports on the new PCB are properly

installed.

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 13

Aspire Mail/Aspire Mail Plus PCB Installation

Installation in Aspire

Run/Block Switch

Reset button

Port Expansion

PCB

Flash card

(Aspire Mail only)

Switch SW3

RS232 port

LAN connector

(Aspire Mail Plus only)

TP8

3 2 1

CAUTION

Do not press

on the hard

0893100 - 129

TP16

disk cover

Hard disk (Aspire Mail Plus only)

Figure 7: Aspire Mail/Aspire Mail Plus PCB

14 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

Aspire Mail/Aspire Mail Plus PCB Installation

Installation in Aspire

Aspire Mail/Aspire Mail Plus LEDs

The LEDs show the status of the Aspire Mail/Aspire Mail Plus PCB. Refer to the table below for LED ﬂash rates.

Aspire Mail/Aspire Mail Plus PCB LEDs

Name Description Flash Rates

LIVE

APP

SDOWN

BL1-BL8

CF POW

DRIVE ACT

HDD POW

Voice Mail Application Status ■ Fast ﬂash green while application is starting up.

Voice Mail Application Shut Down Status ■ Normally off.

PCB Alive ■ Fast ﬂash green while running.

■ On green while PCB is starting up.

■ Off if PCB is not communicating with system.

■ Slow ﬂash green while application is running.

■ On red when voice mail application is shut down.

■ Fast ﬂash green while reset button is depressed.

■ Slow ﬂash green during shutdown process.

■ On green when normal shut down is complete.

■ On red when forced shut down is complete (allow

approximately 3 minutes for forced shut down)

Voice Mail Port Activity ■ On red when port is active.

Compact Flash Power ■ On red when Compact Flash is powered up.

Hard Drive Activity ■ Flashing green during hard drive or Compact Flash

activity.

Hard Drive Power ■ On red when hard drive is powered up.

LIVE

APP (Application)

SDOWN (Shut Down)

BL1-BL8

CF POW (Compact Flash Power)

DRIVE ACT (Drive Activity)

HDD POW (Hard Drive Power)

Figure 8: Aspire Mail/Aspire Mail Plus LEDs

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 15

Aspire Mail/Aspire Mail Plus PCB Installation

Installation in Aspire

Connecting Aspire Mail Plus to a LAN

You can use the Aspire Mail Plus LAN (Local Area Network) connection for local and remote programming. The Admin program can use this connection for programming the voice mail application on the PCB.

To connect Aspire Mail Plus to a LAN:

1. Be sure the Aspire Mail Plus PCB is properly plugged in and running.

2. Following the manufacturer’s instructions, install your hub, router, or switch.

3. Using standard CAT5 straight-through cables, connect the Aspire Mail Plus and your PC to LAN con-

nections on your hub, router, or switch.

■ (Optional) To directly connect to the LAN connector, use a CAT5 cross-over cable.

4. Verify that the green LED on the Aspire Mail/Aspire Mail Plus PCB LAN connector is ﬂashing.

■ If this LED is off, your LAN connection is not functioning.

5. Optionally connect your hub, router, or switch to your WAN (Wide Area Network).

0893100 - 133

Typical hub, router, or switch

CAUTION

LAN

connector

Do not press

on the hard

diskcover

(Aspire Mail

Plus Only)

Power

Straight-through

supply

CAT5 cables

Figure 9: Connecting Aspire Mail Plus to a LAN

16 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

Aspire Mail/Aspire Mail Plus PCB Installation

Connecting Aspire Mail/Aspire Mail Plus to a PC

You can directly connect your PC to the Aspire Mail/Aspire Mail Plus RS232 port for local programming. The Admin program can use this connection for programming the voice mail application on the PCB.

To connect Aspire Mail/Aspire Mail Plus to your PC:

1. Be sure the Aspire Mail/Aspire Mail Plus PCB is properly plugged in and running.

2. Verify that the TP16 jumper is on pins 1 and 2.

Plug one end of a 9-pin female to 9-pin female null modem cable into the RS232 port on the Aspire Mail/

Aspire Mail Plus PCB.

4. Plug the other end of the same cable into the RS232 port on the back of your PC.

■ Your PC may require adaptors or a different cable conﬁguration.

0893100 - 131

Installation in Aspire

RS232 port

DTE

9 pin female to

9 pin female

null modem cable

P/N 0892004

Figure 10: Connecting Aspire Mail/Aspire Mail Plus to a PC

CAUTION

Do not press

on the hard

disk cover

5 4 3 2 1

9 8 7 6

DTE

RS232 port

Aspire Mail

9-pin to 9-pin Null Modem Cable

To Aspire Mail

Serial Port

To PC

Serial Port

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 17

Programming

28i/124i

Programming

28i/124i

28i/124i Start-Up Programming

Windows PC Program references are in square [ - ] brackets.

Step 1 Run the Automatic Extension Setup program.

1.1 0004 - Automatic Extension Circuit Type Setup.

[Program Fields: Hardware Setup: O/M: Terminal Auto-Set]

- This program will automatically identify the UltraMail/UltraMail 2000 PCB.

1.2 Reset the UltraMail/UltraMail 2000 PCB.

Step 2 Assign the UltraMail/UltraMail 2000 station ports to a unique Department Group.

2.1 1003 - Extension (Department) Groups

[Program Fields: Extensions: General Extension Setup: Department Group]

- Assign the UltraMail/UltraMail 2000 station ports to a unique Department Group (e.g., 2).

In 28i and 124i, UltraMail/UltraMail 2000 ports are permanently assigned to ports 61-68.

- No other station ports should be in this group.

- Be sure to set up the Department Groups in order. (In 28i, for example, port 61 should be order 1, port 62 should be order 2, etc.)

✔By default, the UltraMail/UltraMail 2000 station ports are not assigned (0).

Step 3 Assign a master number to the UltraMail/UltraMail 2000 Department Group.

3.1 0516 - Voice Mail Master Number

[Program Fields: System Options: Other: Department Groups]

- Assign the master number for the UltraMail/UltraMail 2000 Department Group (e.g., 700).

✔By default, the master number is 600.

Step 4 Specify the UltraMail/UltraMail 2000 Department Group as the voice mail group.

4.1 0410 - Extension (Department Group Options), Item 3: Voice Mail Group

[Program Fields: System Options: Other: Department Groups]

- For the Department Group you assigned in step 2 above (e.g., 2), enter 1 to assign the Department Group as a voice mail group.

✔By default, this option is 0 (i.e., not a voice mail group).

Step 5 Set the terminal type for all UltraMail/UltraMail 2000 station ports.

5.1 1001 - Basic Extension Port Setup (Part A), Item 5: Terminal Type

[Program Fields: Extensions: Physical Extension Setup: Station Ports]

- Enter 1 for each UltraMail/UltraMail 2000 station port.

✔By default, this option is 0.

Step 6 Program Voice Mail keys on system extensions.

6.1 1006 - Programming Function Keys

[Program Fields: Extensions: Physical Extension Setup: Options: Function Keys]

- Voice Mail keys are code 1059.

- Normally, the additional data is the number of the extension you are programming.

- Keysets can also have Voice Mail keys for Virtual Extensions, a co-worker, or an uninstalled extension (for Message Center operation).

- Extension users can use Service Code 851 to set up their own Voice Mail keys.

✔By default, there are no Voice Mail keys assigned.

18 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

Programming

28i/124i

Step 7 To have the UltraMail/UltraMail 2000 Automated Attendant answer outside calls, set up DILs

to voice mail.

7.1 0901 - Basic Trunk Port Setup (Part A), Items 14-17: Trunk Service Type

[Program Fields: Trunks: Options]

- Assign Service Type 4 to each trunk you want to be a DIL.

✔By default, trunks are Service Type 0 (Normal).

7.2 0917: DIL Assignment

[Program Fields: Trunks: Options]

- For each trunk you designated in step 7.1, enter the ﬁrst (lowest) UltraMail/UltraMail 2000 station port as the DIL destination (e.g., 61). These are the ports you assigned to the UltraMail/UltraMail 2000 Department Group in step 2 above.

- You make an additional entry for each Night Service mode.

✔By default, trunks are DILs to station port 1 (extension 301).

Refer to Voice Mail in the i-Series Software Manual for additional programming.

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 19

Programming

DS2000

DS2000 Start-Up Programming

Step 1 Set up the Automated Attendant to answer outside calls during the day and at night.

1.1 1003 - Trunk Options: Direct Termination (Day)

- Enter the UltraMail/UltraMail 2000 master number (700) for each trunk that you want UltraMail/UltraMail 2000 to answer during the day and at night.

✔By default, all trunks are set to Key Ring (entered by pressing CLEAR).

Step 2 Optionally set up the Automated Attendant to answer outside calls only at night.

2.1 1003 - Trunk Options: Direct Termination (Night)

- Enter the UltraMail/UltraMail 2000 master number (700) for each trunk that you want UltraMail/UltraMail 2000 to answer only at night.

✔By default, all trunks are set to Key Ring (entered by pressing CLEAR).

No other startup programming is required.

■ DS2000 system software automatically installs the UltraMail/UltraMail 2000 PCB and detects the

proper number of voice mail ports.

■ The UltraMail/UltraMail 2000 master extension number is 700.

■ Voice mail ports are 500-507.

Refer to Voice Mail in the DS1000/2000 Software Manual for additional programming.

20 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

Aspire

Aspire Start-Up Programming

Step 1 Assign the Aspire Mail/Aspire Mail Plus extension numbers to a unique Department Group.

1.1 16-02-01: Department Group Assignment for Extensions

Assign the Aspire Mail/Aspire Mail Plus extensions to a unique Department Group (e.g., 2).

- No other extensions should be in this group. These extensions are the extensions the system assigns to the Aspire Mail/Aspire Mail

Plus PCB.

- Do not use Department Group 1.

- Be sure to set up the Department Group in order. (For example, the ﬁrst extension should be order 1, the second order 2, etc.)

✔By default, all extensions are in Department Group 1.

Step 2 Assign a master number to the Aspire Mail/Aspire Mail Plus Department Group.

2.1 11-07-01: Department Group Pilot Numbers

Assign the Pilot Number for the Aspire Mail/Aspire Mail Plus Department Group (e.g., 700).

✔By default, there are no Pilot Numbers assigned.

Step 3 Specify the Department Group used for Aspire Mail/Aspire Mail Plus.

3.1 45-01-01: Voice Mail Integration Options, Voice Mail Department Group Number

- Enter the Department Group you assigned in step 1 above (e.g., 2).

✔By default, there is no Department Group assigned.

Step 4 Set the dialing type to Dial Pulse (DP) for each Aspire Mail/Aspire Mail Plus extension.

4.1 15-03-01: Single Line Telephone Basic Data Setup - SLT Signaling Type

- For each Aspire Mail/Aspire Mail Plus extension, enter 0 (DP).

- By default, this option is 1 (DTMF).

Step 5 Set the terminal type for each Aspire Mail/Aspire Mail Plus extension.

5.1 15-03-03: Single Line Telephone Basic Data Setup - Terminal Type

- For each Aspire Mail/Aspire Mail Plus extension, enter 1.

- This allows Aspire Mail/Aspire Mail Plus to receive voice mail commands dialed from system extensions.

✔By default, this option is 0.

Step 6 Program Voice Mail keys on system extensions.

6.1 15-07-01: Programming Function Keys

- Voice Mail keys are code 77.

- Normally, the additional data is the number of the extension you are programming.

- Keysets can also have Voice Mail keys for Virtual Extensions, a co-worker, or an uninstalled extension (for Message Center operation).

- Extension users can use Service Code 851 to set up their own Voice Mail keys.

✔By default, there are no Voice Mail keys assigned.

Step 7 Optionally set up the MSG key for Voice Mail operation.

7.1 15-02-26: Multi-Line Telephone Basic Data Setup, MSG Key Operation Mode

- For each keyset, enter 1 to optionally have the MSG key function as a Voice Mail key (rather than a Message Waiting key).

✔By default, a keyset’s MSG key is assigned for Message Waiting (0).

Step 8 To have the Aspire Mail/Aspire Mail Plus Automated Attendant answer outside calls, set up

DILs to voice mail.

8.1 22-02-01: Incoming Call Trunk Setup

- Assign Service Type 4 to each trunk you want to be a DIL. Make a separate entry for each Night Service mode.

✔By default, trunks are Service Type 0 (Normal).

8.2 22-07-01: DIL Assignment

Programming

Aspire

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 21

Programming

Aspire

- For each trunk you designated in step 8.1, enter the ﬁrst (lowest) voice mail extension number as the DIL destination. (These are the extensions you assigned to the Aspire Mail/ Aspire Mail Plus Department Group in step 1 above.) Make a separate entry for each Night Service mode.

✔By default, there are no DIL destinations programmed.

Additional Aspire Programming

1. Disable External Reverse for each voice mail port.

1.1 15-03-05: Single Line Telephone Basic Data Setup, External Reverse

- This option must be disabled (0).

✔By default, this option is disabled (0).

2. Disable Extension Reverse for each voice mail port.

2.1 15-03-06: Single Line Telephone Basic Data Setup, Extension Reverse

- This option must be disabled (0).

✔By default, this option is disabled (0).

3. Disable External Module Caller ID for each voice mail port.

3.1 15-03-09: Single Line Telephone Basic Data Setup, Caller ID Function for External Module

- This option must be disabled (0).

✔By default, this option is disabled (0).

4. Set up the proper queuing when all voice mail ports are busy.

4.1 16-01-08: Department Group Basic Data Setup, Minimum Queuing Number of Extension

Group Call

- Set this option to 1 (unlimited queuing).

✔By default, this option is 0 (no queuing).

Refer to Voice Mail in the Aspire Software Manual for more programming.

22 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

Default Automated Attendant Answering

Automated Attendant Block Diagram

The following block diagram shows the default Automated Attendant setup.

■ See Automated Attendant (page 99) for more.

DIL to Voice Mail

Master (700)

Programming

Port Options

All ports

Use Answering Table 1

Customize:

Port Options:

Answering Table

Answering

Table 1

Monday-Friday

Monday-Thursday

Default Automated Attendant Answering

Customize:

Answering Tables

8:00AM

Noon

5:00PM

Friday

5:00PM

Which chooses Call

Routing Mailboxes 811-814

(depending on day/time).

Call Routing

Mailbox 811

Call Routing

Mailbox 812

Call Routing

Mailbox 813

Call Routing

Mailbox 814

Customize:

Mailbox Options

Edit 811

Dial Action

Table 1

Customize:

Mailbox Options

Edit 812

Customize:

Mailbox Options

Edit 813

Dial Action

Table 2

Customize:

Mailbox Options

Edit 814

Customize:

Dial Action Table

Customize:

Dial Action Table

And Dial Action

Tables 1 or 2

From the System

Administrator’s mailbox (300),

record a Welcome Message (SA +

W) and Instruction Menu (SA + I) for

the active Call Routing Mailbox.

Dial Action Table 1 and 2

Dialing Options

Dial an extension number, or

0 for the operator

With these dial-

ing options

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 23

Admin Installation

Installing the Admin Program

Admin Installation

Installing the Admin Program

Admin System Requirements

Software Requirements

The Admin program requires one of the following:

■ Windows 2000 or Windows XP

Hardware Requirements

■ Processor: Pentium 166 MHz or higher, mouse required

■ Memory (RAM): 72 MBytes (84 MBytes recommended)

■ Hard Drive Space: 120 MBytes empty space prior to installation

■ Video: VGA (16-bit or 24-bit SVGA recommended)

■ Network Adapter: Required for LAN connection (10-baseT minimum)

■ Modem: Required for remote modem connection

■ Com port: Required for direct (serial) connection

24 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

Installing the Admin Program

Setting the IP Address for Network Communication

Compatibility Guidelines:

■ Entering an IP address that contains a succession of nines (e.g., 999) requires voice mail software ver-

sion 11.07 or higher. In earlier versions, the voice mail would hang up in the middle of data entry if the code contained a succession of nines.

The Admin program uses TCP/IP protocol to communicate with the voice mail application over the LAN.

For Aspire Mail Plus and UltraMail 2000, to communicate over the LAN you must set the IP address and subnet mask before installing the Admin Program. These options do not apply to Aspire Mail and Ultra-

Mail (Flash-based) PCBs (or if you are connected to the PCB’s serial port). Check with your IT Manager before entering data for this option.

■ The IP Address is the TCP/IP identity of the Aspire Mail Plus or UltraMail 2000 PCB on your LAN.

■ The subnet mask distinguishes addresses of computers on your LAN from those outside your network

(e.g., on the internet or a private WAN).

- For example, in the default TCP/IP address (192.168.1.250) with a 24-bit subnet mask, 192.168.1 is the “masked” part of the address and describes the IP address of your network. The UltraMail PCB address is 250. If Admin sends a message to a computer with an IP address that is on your network (i.e., its

address begins with 192.168.1), it communicates directly with it (peer to peer).

If Admin sends a message to a computer with an IP address that is not on your network (i.e., its address does not begin with 192.168.1), it forwards its response to your See Setting the Gateway Address for Network Communication on page 27 for more.

Subnet Mast Example

Octet 1 Octet 2 Octet 3 Octet 4 Network IP Range

8 Bit Mask

(Class A)

16 Bit Mask

(Class B)

24 Bit Mask

(Class C)

■ If there is no router at the installation site, leave the Aspire Mail Plus or UltraMail 2000 IP address at its

default value (192.168.1.250) and set the IP address of your PC to 192.168.1.1.

10. 168. 1 250 10.***.***.***

172. 16. 1 250 172.16.***.***

192. 168. 1 250 192.168.1.***

Admin Installation

router’s Gateway address.

[Default = 192.168.1.250 with 24 bit subnet mask]

Log onto System Administrator’s mailbox (301 in 28i/124i and Aspire, 300 in DS2000)

SA (72) Access the System Administrator options

TCPIP (82747) Select the TCP/IP address option

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 25

Setting the TCP/IP Address

■ The voice prompts will announce your default IP address (followed by an

additional digit for the subnet mask - see below).

Enter the desired TCP/IP address and subnet mask option

■ Check with your network administrator.

Admin Installation

Installing the Admin Program

[Default = 192.168.1.250 with 24 bit subnet mask]

Plays Help message

Setting the TCP/IP Address

The entry format is x*x*x*x*y#, where:

■ x represents each octet of the TCP/IP address.

■ y is the subnet mask option (0, 16, or 24).

0 = No subnet mask 16 = 255.255.0.0 (16 bits in subnet mask) 24 = 255.255.255.0 (24 bits in subnet mask) The default subnet mask option is 0 (no mask)

For example, the entry for TCP/IP address 24 bit subnet mask is:

You must reset the PCB after changing the IP address.

# to exit to the System Administrator menu

208*141*100*40*24#

208.141.100.40 with a

26 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

Admin Installation

Installing the Admin Program

Setting the Gateway Address for Network Communication

Compatibility Guidelines:

■ Entering a gateway address that contains a succession of nines (e.g., 999) requires voice mail software

version 11.07 or higher. In earlier versions, the voice mail would hang up in the middle of data entry if

the code contained a succession of nines.

The gateway address is the address in the site router to which all outbound trafﬁc is routed. The gateway address is required in order for the Admin Program to communicate with computers not on your LAN (i.e., over the internet or a private WAN). With Aspire Mail Plus and UltraMail 2000, to communicate over the

LAN you must set the gateway address, even if you don’t want to remotely program Aspire Mail Plus and UltraMail 2000. If there is no router at the installation site, use the Admin TCP/IP address entered above

(see Setting the IP Address for Network Communication on page 25). This gateway address option does not apply to Aspire Mail and UltraMail (ﬂash-based) PCBs (or if you are connected to the PCBs serial port). Check with your IT Manager before entering data for this option.

Setting the Gateway Address

[Default = 192.168.1.1]

Log onto System Administrator’s mailbox (301 in 28i/124i and Aspire, 300 in DS2000)

SA (72) Access the System Administrator options

GATE (4283) Select the gateway address option

■ The voice prompts will announce the current gateway address.

Enter the desired gateway address

The entry format is

■ x represents each octet of the gateway address.

For example, the entry for gateway address

208*141*100*40#

You must reset the UltraMail 2000 PCB after changing the gateway address.

# to exit to the System Administrator menu

Plays Help message

x*x*x*x#, where:

208.141.100.40 is:

Setting the IP Address for Direct (Serial Port) Communication

The IP address of the UltraMail, UltraMail 2000, AspireMail, and AspireMail Plus RS-232 (serial) port is ﬁxed at gram directly to the PCB’s serial port, you must use this ﬁxed IP address.

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 27

200.0.0.1. You cannot change this assignment. When connecting the PC running the Admin Pro-

Admin Installation

Installing the Admin Program

Admin Installation

To install the Admin Program:

1. Insert your Admin CD. You should see the Administration Installation start-up screen:

For Dial-Up (Direct Serial) Connections

Print these instructions.

Instead of printing, optionally turn to:

■ Creating a Dial-up Network Connec-

tion for Windows 2000 on page 52.

■ Creating a Dial-Up Connection for

Windows XP on page 56.

■ If you don’t see this screen:

Start + Run + Browse, then click the ULTRAMAILADMIN icon.

- Click

- In the File name box, type

OK.

- Click

2. Read and print this screen.

■ There are additional links in this screen to supplemental instructions which are used for setting up

dial-up (direct serial) connections. Print, read, and follow these instructions. OR

■ Instead of printing, you can optionally turn to:

- Creating a Dial-up Network Connection for Windows 2000 on page 52.

- Creating a Dial-Up Connection for Windows XP on page 56.

UltraMailAdminInstall.htm.

28 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

Admin Installation

Installing the Admin Program

3. Scroll down in this window and double-click the Install link. You see:

4. Double-click setup.exe. You see:

5. Click Next>. You see:

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 29

Admin Installation

Installing the Admin Program

6. Click Yes . You see:

7. Enter SQL data as follows:

- For Computer, enter the name you want to assign to your Admin PC.

- For User Name, enter a name of your choosing (such as the site name).

- For Password, enter ctl (lower case).

8. Click Next>. You see:

9. Click Next>. The install program will copy the required ﬁles to your PC hard disk. When you see:

10. Click Create and follow the installation notes you printed in step 2 for your speciﬁc Windows version.

30 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

When you see:

11. Click Finish to complete the installation.

12. Restart your PC.

Admin Installation

Installing the Admin Program

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 31

Admin Installation

Installing the Admin Program

Starting the Admin Program

To start the Admin Program:

1. Double-click the UltraMail shortcut on your desktop.

Click Start + Programs + UltraMail + UltraMail Admin. In either case, you see:

■ If your installation did not automatically create a shortcut on your PC desktop, optionally create one

for the following:

- C:/Program Files/vm/CTL Inc/UltraMail Administration/vsDosGui.exe

2. Do the following:

- For IP Address: Enter the voice mail PCB IP Address.

■ For networked connections, this is the address you entered in Setting the IP Address for Network

Communication on page 25.

■ For direct connections, use 200.0.0.1

- For Service Number: Enter 2000

- For Password: Enter CTL (all caps)

■ Optionally select Save password so you don’t have to re-enter your password each time.

■ Select Use serial link if connected directly to a PC or external modem.

3. Click Connect. You should see the Admin opening screen.

32 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

Admin Startup Programming

Use the following programmable options to customize the Admin interface.

■ Tools: [Options]: Field Validation Warning: Error Beep on page 564.

Enable or disable an audible beep when you make an invalid program entry.

■ Tools: [Options]: Field Validation Warning: Error Message Box on page 564.

Enable or disable an error message box when you make an invalid program entry. You can enable either this option or

■ Tools: Autosave on page 565.

Enable or disable Autosave. If enabled, Admin saves your program entries whenever you click an option. If disabled, you must use File: Save Database to save your entries.

■ Tools: Cancel Warning on page 565.

Enable or disable the warning that occurs when you make an invalid program entry. This warning can be either an audible beep or a warning dialing box, depending on the setting of Field Validation Warning: Error Beep and Field Validation Warning: Error Message Box above.

■ Tools: Auto Correct Invalid Field on page 565.

Enable this option to have Admin automatically correct illegal program entries. Disable this option to have Admin enter the illegal program entry into the voice mail database without checking is validity.

■ Tools: Info Text Color on page 566.

Set the color of text in the Information box on each tab.

■ Customize: System Options: [General2]: System Password: Password on page 507.

Change the system password (normally CTL) (all caps) required for Admin to log onto voice mail.

Error Beep above.

Admin Installation

Installing the Admin Program

OK to exit

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 33

Remote Programming Setup

Windows 2000/XP

Remote Programming Setup

Windows 2000/XP

Overview

To use your Admin PC for Remote Programming:

■ Set up a new dial-up connection for Admin remote programming.

■ On UltraMail 2000, Aspire Mail, and Aspire Mail Plus

Dial into the remote system’s Automated Attendant and access it’s Modem Mailbox. This option is not available on UltraMail PCBs (ﬂash-based versions).

■ On UltraMail (ﬂash version)

Dial the telephone number for the external modem connected to the remote system.

■ After connecting, start the Admin program.

Important Remote Programming Notes

■ If the Admin program is already connected to the voice mail (through either the serial port or LAN

connection), Remote Programming is not available.

■ If the voice mail is left in the Line Editor mode, Remote Programming is not available, See Activating

the Line Editor on page 50 for more.

■ Remote Programming using the Line Editor is not available. You can only do Remote Programming

using the Admin program.

See Modem Mailbox on page 256 and Remote Programming on page 293 for more.

Making a New Dial-Up Connection with Windows 2000

To make Remote Programming easier, you should set up a new Admin program dial-up connection.

To set up a new dial-up connection:

1. Make sure your modem is properly installed, connected, and initialized.

Click

Start

Settings

Network and Dial-up Connections

Make New Connection

. You see:

34 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

Remote Programming Setup

Windows 2000/XP

3. Click Next. You see a screen similar to:

4. Be sure Dial-up to private network is selected, then click Next. You see:

Your modem selections will be different than shown.

5. Select the modem you want to use for your Admin dial-up connections and click Next. You see:

6. What you enter for this screen depends on how you intend to use Remote Programming.

■ If maintaining several sites, you might want to just click Next without making any entries. You would

then enter a site telephone number for each maintenance session.

■ If maintaining a single site, enter the dialing information in this screen and click Next.

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 35

Remote Programming Setup

Windows 2000/XP

■ In either case, you then see:

7. Choose who should have access to this new connection:

■ To allow all users of your computer to use the new connection, select For all users.

■ To allow only you to use the connection, click Only for myself.

■ In either case, click Next. You see:

8. Enter a name for this connection and click Finish.

■ Windows can optionally add a shortcut for this connection to your desktop.

9. You will see the log on screen for your new connection. Go to Calling the Remote System below.

Making a New Dial-Up Connection with Windows XP

To make Remote Programming easier, you should set up a new Admin dial-up connection.

To set up a new dial-up connection:

1. Make sure your modem is properly installed, connected, and initialized.

Click

Start

Connect To

36 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

Show all connections

, then double-click

New Connection Wizard

You see:

Click

Remote Programming Setup

Windows 2000/XP

. You see:

4. Select Connect to the network at my workplace and click Next. You see:

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 37

Remote Programming Setup

Windows 2000/XP

5. Select Dial-up connection and click Next. You see:

6. Enter a name for this connection (such as Remote Maintenance) and click Next. You see:

7. What you enter for this screen depends on how you intend to use Remote Programming.

■ If maintaining several sites, you might want to just click Next without making a phone number entry.

You would then enter a site telephone number for each maintenance session.

■ If maintaining a single site, enter the dialing information in this screen and click Next.

38 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

■ In either case, you then see:

■ Click Finish. You see:

Remote Programming Setup

Windows 2000/XP

8. Click Finish.

■ Windows can optionally add a shortcut for this connection to your desktop.

9. You will see the log on screen for your new connection. Go to Calling the Remote System below.

Calling the Remote System

To call the remote system:

1. Start up your new Admin dial-up connection.

■ Windows 2000:

Click Start + Settings + Network and Dial-up Connections + Your new connection name.

■ Windows XP:

Click Start + Connect To + Show all connections + Double-click Your new connection name.

■ Optionally, click the shortcut on your desktop for your new connection.

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 39

Remote Programming Setup

Windows 2000/XP

■ You see:

Windows 2000

2. Before making any entries on this screen, click Properties so you can check your networking settings.

You see a screen similar to:

3. Click the Networking tab. You see a screen similar to:

Windows XP

Your modem selections will be different than shown.

40 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

Remote Programming Setup

Windows 2000/XP

In the previous screen, be sure only

QoS Packet Scheduler will also be selected if installed.) You go back to the log on screen:

Internet Protocol (TCP/IP)

is selected, then click OK. (In Windows XP,

Windows 2000

5. Enter data for this screen.

■ For User name, enter UltraMail2. (Make sure the U and M are capitalized.)

■ For Password, enter ctl (lower case).

■ Click in Save password if you want your connection to automatically remember the password.

■ In UltraMail 2000, Aspire Mail, and Aspire Mail Plus, for Dial enter the following:

- The telephone number of any trunk in the remote phone system that the voice mail Automated Attendant answers.

- Enough pauses (commas) to provide time for the call to go through and the remote Automated Attendant to answer.

#862 (the logon code for the remote voice mail Modem Mailbox).

■ In UltraMail (ﬂash version), for Dial enter the following:

- The telephone number of the trunk connected to the remote external modem.

6. Click Dial.

■ You will be prompted to optionally save the telephone number you entered.

■

Your modem will call the remote system, negotiate a connection speed, and verify your user name and password.

7. When the connection is set up, you see:

Windows XP

Windows 2000

8. Click OK.

9. Within 2 minutes, do one of the following:

■ Click Start + Programs + UltraMail + UltraMail Admin.

■ Double click the UltraMail Admin icon on your desktop.

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 41

Windows XP

Remote Programming Setup

Windows 2000/XP

■ In either case, you see:

10. Enter data for this screen.

- For IP Address, enter 200.0.0.2.

- For Service Number, enter

- For Password, enter

- Do not select Use serial link.

- Optionally select Save password to remember your password.

11. Click Connect. You should see the Admin opening screen.

2000.

CTL (all caps).

42 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

Upgrading the Hardware

Installing the 2 Port to 4 Port Software Upgrade

Overview

Upgrading the Hardware

Installing the 2 Port to 4 Port Software Upgrade

Compatibility Guidelines:

■ Entering an Authorization Code that contains a succession of nines (e.g., 999) requires voice mail

software version 11.07 or higher. In earlier versions, the voice mail would hang up in the middle of data entry if the code contained a succession of nines.

This procedure allows you to expand your 2 port UltraMail (P/N 17712) or Aspire Mail (P/N 0891032) PCB to 4 voice mail ports. This is a software upgrade procedure (P/N 0891044) and does not require that you purchase and install any additional hardware. To upgrade your 2 port PCB to 4 ports:

■ Following normal procedures, purchase the 2 Port to 4 Port Software Upgrade (P/N 0891044).

■ Go to Part 1 below and get your voice mail Conﬁguration Code.

■ Contact NEC Uniﬁed Solutions Customer Service (800-365-1928 or elynch@necuniﬁed.com) with this

code. They will provide you with your 2-Port Expansion Authorization Code.

- To email your Conﬁguration Code, go to Emailing the 2-Port Expansion Authorization Code to Customer Service on page 44.

■ Go to Part 2 below and enter your 2-Port Expansion Authorization Code. This will unlock ports 3 and 4

on your PCB.

■ Reset the PCB. Refer to Installation in 28i/124i and DS2000 on page 3 and Installation in Aspire on

page 11 for more.

■ Program the telephone system to include the 2 new ports in your voice mail setup. See Programming for

more. (This step is not required for DS2000.)

Entering a 2-Port Expansion Authorization Code

Part 1: Obtaining the 2-Port Expansion Authorization Code

To obtain the 2-Port Expansion Authorization Code:

1. Log onto the System Administrator’s mailbox (301 in 28i/124i and Aspire, 300 in DS2000).

2. Dial SA to access the System Administrator options.

3. Dial UPGRADE (8747233) to select the Upgrade option and write down the announced voice mail Con-

ﬁguration Code.

■ This code is a sequence of up to 6 numbers. When you hear the code, each number is separated by 2

short beeps.

■ An example of a sample code is: 26624 10561 33716 9772 18881 54160

4. Dial # twice, then X twice to exit your mailbox.

5. Contact NEC Uniﬁed Solutions Customer Service (800-365-1928 or elynch@necuniﬁed.com) and

obtain the 2-Port Expansion Authorization Code for your voice mail system that corresponds to your Conﬁguration Code.

- To email your Conﬁguration Code, go to Emailing the 2-Port Expansion Authorization Code to Customer Service on page 44.

Part 2: Entering the 2-Port Expansion Authorization Code

To enter the 2-Port Expansion Authorization Code:

1. Log onto the System Administrator’s mailbox (301 in 28i/124i and Aspire, 300 in DS2000).

2. Dial SA to access the System Administrator options.

3. Dial UPGRADE (8747233).

4. After the voice prompt starts, enter your 2-Port Expansion Authorization Code + #.

■

When entering this code, be sure to dial # at the end of the sequence.

■ An example of an entry is: 08471 26878 26522 62376 17436 36039 #

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 43

Upgrading the Hardware

Installing the 2 Port to 4 Port Software Upgrade

5. Dial # twice, then X twice to exit your mailbox.

6. Reset the PCB. Refer to Installation in 28i/124i and DS2000 on page 3 and Installation in Aspire on

page 11 for more.

■ You can optionally use the Shutdown command from the System Administrator’s Mailbox (SA + SD)

to reset the voice mail PCB.

7. Program the telephone system to include the 2 new ports in your voice mail setup. See Programming for

more. (This step is not required for DS2000.)

Emailing the 2-Port Expansion Authorization Code to Customer Service

1. From the Admin program, click Reports: Activity to run the Activity Log.

2. Scroll to the bottom of the log. You should see a section of the report similar to the following which

shows your Conﬁguration Code.

Click

Save Report

4. Open the saved report in your text editor (such as Notepad), copy the Conﬁguration Code, and then paste

the code into a new (blank) email.

5. Send the email to NEC Uniﬁed Solutions Customer Service (elynch@necuniﬁed.com), along with what-

ever other information they may require to process your upgrade.

6. Customer Service will send you a return email containing your 2-Port Expansion Authorization Code.

44 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

and save the Activity Log as a text (.txt) ﬁle to a convenient location on your hard drive.

Upgrading Aspire Mail and UltraMail (Flash-Based) Systems

Upgrading the Software

Upgrading Aspire Mail and UltraMail (Flash-Based) Systems

Flash-Based Upgrade Procedure

Compatibility Guidelines:

■ This option requires voice mail software version 11.05 or higher and Admin version 3.0.1.7 or higher.

■ In voice mail software version 11.07 or higher, inadvertently selecting the Feature Files option will

not cause the backup to fail.

Upgrading the Software

■ Be sure the telephone system’s Date and Time is set correctly.

Important Steps Prior to Upgrading

■ Use a grounded wrist strap to prevent static damage to the Aspire Mail or UltraMail PCB.

■ Enable System Options: [General 2] Miscellaneous: Auto Disk Maintenance Time to ensure your ﬂash

card always has enough room to perform a backup.

Part 1: Backing Up the Site Greetings and Voice Mail Database

You should always back up the site database, recorded names, messages, and greetings before upgrading the voice mail software. If you don’t, all recordings and programmed options will be lost after the upgrade.

1. From the admin Program, click Tools: Backup. You see:

2. Select the options as shown above.

■ The backup ﬁles will be stored on the Admin PC’s C drive in the folder UltraMail Backup.

■ Optionally click Browse and select another location for the backup ﬁles.

If your ﬂash card is full (i.e., you cannot store any more voice messages), use the following procedure to back up your system.

■ Backup your voice messages ﬁrst. (Be sure to deselect System Database.) Please be patient; the backup

may take a long time (several hours).

■ After the voice message backup completes, delete some mailbox messages. (You will not lose these mes-

sages since you will restore them in step 4 of these instructions.)

■ Backup your system database

Enable System Options: [General 2] Miscellaneous: Auto Disk Maintenance Time to ensure your ﬂash card always has enough room to perform a backup.

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 45

Backup Tips for Systems with Full Flash Cards

Upgrading the Software

Upgrading Aspire Mail and UltraMail (Flash-Based) Systems

3. Click OK. Admin will back up the site database, recorded names, messages, and greetings to the direc-

tory you specify. The backup may take several minutes. When the backup completes, you see:

4. Click Close to exit.

Part 2: Shutting Down the Voice Mail Application and Removing the Flash Card

1. Brieﬂy press (i.e., tap) the Aspire Mail or UltraMail PCB Reset Button.

2. Wait about 20 seconds for the CF POW (compact ﬂash power) LED to go out.

3. When the CF POW LED goes out, remove the ﬂash card.

Part 3: Installing the new Flash Card and Loading the new Aspire Mail or UltraMail Software

1. Plug in the new ﬂash card (with the label facing up).

2. Hold down the Reset Button for about 6 seconds.

3. When the top 3 LEDs on the Aspire Mail PCB light solid green or the ﬁrst, second, fourth, and ﬁfth

LEDs on the UltraMail PCB light solid

■ After about 2 minutes, the voice mail application will restart and the soft keys will function.

■ Your Aspire Mail or UltraMail PCB will now be running with the new software and default program-

ming. Go to Part 4 to restore your system database, greetings, announcements, names, and messages.

, release the

Reset Button

Part 4: Restoring the Site Greetings and Voice Mail System Database

1. From the Admin Program, click Tools: Restore. You see:

2. Select the options as shown above.

■ If you backed-up to an alternate directory in Part 1, click Browse and select that directory.

46 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

Upgrading the Software

Upgrading Aspire Mail and UltraMail (Flash-Based) Systems

3. Click OK. Admin will restore the site database, recorded names, messages, and greetings from the direc-

tory you specify. The restore may take several minutes. When the restore completes, you see:

4. Click Close to exit.

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 47

Upgrading the Software

Upgrading Aspire Mail Plus and UltraMail 2000 (Hard Disk-Based)

Upgrading Aspire Mail Plus and UltraMail 2000 (Hard Disk-Based) Systems

Hard Disk-Based Upgrade Procedure

Before upgrading, make a note of the system’s IP address (SA + TCPIP) and Gateway

address (SA + GATE). You should verify these addresses after upgrading the software.

Important

Part 1: Connect to the Aspire Mail Plus or UltraMail 2000 RS232 Port

1. Connect your PC to the system’s RS232 port.

■ See Connecting UltraMail/UltraMail 2000 to a PC on page 8 or Connecting Aspire Mail/Aspire Mail

Plus to a PC on page 17 for more.

2. Launch HyperTerminal and set up a new HyperTerminal connection for the Aspire Mail Plus or

UltraMail 2000 PCB.

■ The communications parameters should be 38400 bps, 8 bits, no parity, and 1 stop bit (38400, 8, N, 1).

Part 2: Running the Upgrade Utility

1. Brieﬂy press (i.e., tap) the Aspire Mail Plus or UltraMail 2000 Reset Button.

2. Wait about 20 seconds for the APP LED to light solid (red).

3. Using proper static precautions, unplug the Aspire Mail Plus or UltraMail 2000 PCB.

4. Insert the Update Flash Card into the Aspire Mail Plus or UltraMail 2000 PCB Flash Card socket.

Plug in the

a screen similar to the one below, immediately press

■ You should then see: C:\>

Aspire Mail Plus or UltraMail 2000 PCB and w

Enter

atch your HyperTerminal screen. When you see

Type D:\INSTALL and press Enter to start the Upgrade Utility.

■ When the upgrade completes (after about 5 or 6 minutes), you should see C:\> again.

Part 3: Removing the Flash Card and Restarting

1. Once the Update Utility completes, reset the Reset Button

2. Immediately remove the Update Flash Card and release the Reset Button.

■ The

Aspire Mail Plus or UltraMail 2000

■ All recordings and site programming will be retained.

for about 6 seconds.

Aspire Mail Plus or UltraMail 2000 PCB by holding down the

will restart with the new voice mail software installed.

Part 4: Verify the IP Address and Gateway Address

1. When the

ify the IP address (SA +

48 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

Aspire Mail Plus or UltraMail 2000 restarts, log onto the System Administrator’s mailbox and ver-

TCPIP

) and Gateway address (SA +

GATE

Enabling the AMIS Networking Option

Overview

Upgrading the Software

Enabling the AMIS Networking Option

Compatibility Guidelines:

■ A voice mail software version higher than 11.08 is recommended for AMIS Networking.

This procedure allows you to enable the AMIS Networking Option in your UltraMail 2000 or Aspire Mail Plus PCB. The AMIS Networking Option does not require that you purchase and install any additional hardware, although you must purchase the AMIS Networking Option. To enable the AMIS Networking option:

■ Following normal procedures, purchase the AMIS Networking Option.

■ Go to Part 1 below and get your voice mail Conﬁguration Code.

■ Call NEC Uniﬁed Solutions Customer Service (800-365-1928 or elynch@necuniﬁed.com) with this

code. They will provide you with your AMIS Networking Option Authorization Code.

■ Go to Part 2 below and enter your AMIS Networking Option Authorization Code. This will unlock the

feature on your PCB.

■ Reset the PCB. Refer to Installation in 28i/124i and DS2000 on page 3 and Installation in Aspire on

page 11 for more.

■ Set up the AMIS Networking options. See Networking (AMIS) on page 264 for more.

Entering the AMIS Networking Option Authorization Code

Part 1: Obtaining the AMIS Networking Option Authorization Code

To obtain the AMIS Networking Authorization Code:

1. Log onto the System Administrator’s mailbox (301 in 28i/124i and Aspire, 300 in DS2000).

2. Dial SA to access the System Administrator options.

3. Dial UPGRADE (8747233) to select the Upgrade option and write down the announced voice mail Con-

ﬁguration Code.

■ This code is a sequence of up to 6 numbers. When you hear the code, each number is separated by 2

short beeps.

■ An example of a sample code is: 26624 10561 33716 9772 18881 54160

4. Dial # twice, then X twice to exit your mailbox.

5. Call NEC Uniﬁed Solutions Customer Service and obtain the AMIS Networking Option Authorization

Code for your voice mail system that corresponds with your Conﬁguration Code.

■ You can optionally click Reports: Activity, click Save Report to save the report as a text ﬁle, and

then email the Conﬁguration Code portion of the report to Customer Service.

Part 2: Entering the AMIS Networking Option Authorization Code

To enter the AMIS Networking Option Authorization Code”

1. Log onto the System Administrator’s mailbox (301 in 28i/124i and Aspire, 300 in DS2000).

2. Dial SA to access the System Administrator options.

3. Dial UPGRADE (8747233).

4. After the voice prompt starts, enter your AMIS Networking Option Authorization Code + #.

■

When entering this code, be sure to dial # at the end of the sequence.

■ An example of an entry is: 08471 26878 26522 62376 17436 36039 #

Dial # twice, then X twice to exit your mailbox.

6. Reset the PCB. Refer to Installation in 28i/124i and DS2000 on page 3 and Installation in Aspire on

page 11 for more.

7. Set up the AMIS Networking options. See Networking (AMIS) on page 264 for more.

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 49

Line Editor

Activating the Line Editor

Line Editor

Activating the Line Editor

Activation

The voice mail PCB’s RS232 port can optionally support the Line Editor, which is a text-only editor program that runs in a HyperTerminal session. This may be an option if you are an expert user of the Line Editor in NVM-2000 and VANGARD Mail products. You can set up the RS232 port to work with either the Line Editor or the Admin Program, but not both.

To activate the Line Editor:

1. Connect your PC to the system’s RS232 port.

■ See Connecting UltraMail/UltraMail 2000 to a PC on page 8 or Connecting Aspire Mail/Aspire Mail

Plus to a PC on page 17 for more.

2. Launch HyperTerminal and set up a new HyperTerminal connection for the Aspire Mail Plus or Ultra-

Mail 2000 PCB.

■ The communications parameters should be 38400 bps, 8 bits, no parity, and 1 stop bit (38400, 8, N, 1).

3. Reset the

4. When the top 3 LEDs on the Aspire Mail Plus PCB light solid green or the ﬁrst, second, fourth and ﬁfth

LEDs on the UltraMail 2000 PCB light solid, release the Reset Button.

5. When you see the following HyperTerminal screen, immediately press Enter.

Aspire Mail Plus or UltraMail 2000 PCB by holding down the

Reset Button

for about 6 seconds.

6. You then see:

50 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

Line Editor

Activating the Line Editor

7. Immediately type 1 + Enter to enable the Line Editor.

8. The boot process will continue. When you see the following screen, you can use the Line Editor.

To deactivate the Line Editor (and enable the Admin program):

1. Repeat the procedure above, but type 2 + Enter in step 7.

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 51

Creating Admin Dial-Up Connections

Dial-Up Connections for Windows 2000

Creating Admin Dial-Up Connections

Dial-Up Connections for Windows 2000

Creating a Dial-up Network Connection for Windows 2000

1. When you see the following screen, click Create.

2. For the screen below, select Connect directly to another computer and click Next.

3. In the following screen, select the serial port you intend to use and click Next.

52 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

Creating Admin Dial-Up Connections

Dial-Up Connections for Windows 2000

4. For the following screen, click Next.

5. In the screen that follows, enter UltraMail and click Finish.

6. Select Conﬁgure below.

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 53

Creating Admin Dial-Up Connections

Dial-Up Connections for Windows 2000

7. Make the settings as shown below and click OK.

8. Make the settings as shown below on the Security tab.

54 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

Creating Admin Dial-Up Connections

Dial-Up Connections for Windows 2000

9. Make the settings as shown below on the Networking tab. Make sure that only Internet Protocol (TCP/

IP) is selected. Click OK.

10. When you see the following, click the Close button.

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 55

Creating Admin Dial-Up Connections

Dial-Up Connections for Windows XP

Creating a Dial-Up Connection for Windows XP

1. When you see the screen below, click Create.

2. Enter your area code in the following screen and click OK.

3. When you see the screen below, click OK.

56 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

Creating Admin Dial-Up Connections

Dial-Up Connections for Windows XP

4. Select Connect directly to another computer in the following screen, then click Next.

5. In the following screen, select the Communications Port you intend to use and click Next.

6. Type in UltraMail for the connection name below, then click Finish.

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 57

Creating Admin Dial-Up Connections

Dial-Up Connections for Windows XP

7. Make sure the device is the communication port you selected and click Conﬁgure below.

8. For the following conﬁguration options, select 38400 for the speed, check the hardware features selec-

tions, and click

OK.

58 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

Creating Admin Dial-Up Connections

Dial-Up Connections for Windows XP

9. In the Security tab below, select Advanced and keep the default setting.

10. In the Networking tab, only select Internet Protocol (TCP/IP) and QoS Packet Scheduler, then click OK.

11. When you see the following screen, click Close to close the dialog.

Aspire Mail and UltraMail System Guide Chapter 1: Quick Setup ◆ 59

Creating Admin Dial-Up Connections

Dial-Up Connections for Windows XP

60 ◆ Chapter 1: Quick Setup Aspire Mail and UltraMail System Guide

Introduction to Voice Mail Features

If you are not familiar with the voice mail features, review

the Feature Glossar

This chapter provides detailed information on the voice mail features. The features in this chapter are in alphabetical order, like a dictionary. This chapter subdivides each feature deﬁnition into headings as follows:

■ Description

Read Description to get an overview of the feature, its beneﬁt, any special considerations you should be aware of, and how it works in the default system.

■ Related Features

Related Features shows you at a glance how the feature interacts with other voice mail features.

■ Programming

Here you’ll ﬁnd easy to follow step-by-step programming instructions for the feature. If you need more detail about a program, just follow the page reference to the program in Chapter 3, Programming.

■ Operation

Operation provides charts that show you how the feature operates.

Chapter 2:

Features

y on page 62.

Aspire Mail and UltraMail System Guide Chapter 2: Features ◆ 61

Feature Glossary

Name Description Usage

Access Directory Dialing

ACD Announcement Mailbox

Administrator Security Code

Control

Alternate Next Call Routing

Mailbox

AMIS Networking

Announcement Mailbox

Announcement Message

Answering Machine Emulation

■ See Directory Dialing

in this glossary

. Automated Attendant

Mailbox that provides a prerecorded greeting (announcement message) for a 28i/124i/Aspire Automatic Call Distribution (ACD) group. ACD must be separately programmed in the 28i/124i/Aspire telephone system.

■ See ACD Announcement Mailbox on page 79 for

more.

■ See Security Code

in this glossary

. Voice Mail

This option is called Next Call Routing Mailbox Dial Mode.

■ See Next Call Routing Mailbox on page 274 for more.

■ See Networking

in this glossary

. System

Mailbox that allows a prerecorded greeting to play to mailbox callers.

■ See Announcement Mailbox on page 81 for more.

The message that the System Administrator records for a speciﬁc Announcement Mailbox.

■ See Announcement Message on page 85 for more.

A keyset on the connected telephone system can work like a home answering machine.

■ See Answering Machine Emulation on page 88 for

more.

Voice Mail

Automated Attendant

Voice Mail

Answering Schedule Override

The System Administrator can call into the Automated

Automated Attendant Attendant and enable an alternate greeting and alternate dialing options for callers.

■ See Answer Schedule Override on page 90 for more.

Answering Table

Determines how the Automated Attendant answers outside

Automated Attendant calls on each voice mail port, according to the time of the day and day of the week that the call is ringing.

■ See Answering Table on page 86 for more.

Archive and De-Archive Voice

Mail Database

Auto Attendant Do Not Disturb

■ See Local Backup and Local Restore

in this glossary

. Maintenance

If an extension user has a mailbox greeting recorded, Auto

Automated Attendant Attendant Do Not Disturb sends Automated Attendant calls directly to their mailbox. Their phone will not ring for calls from the Automated Attendant.

■ See Auto Attendant Do Not Disturb on page 92 for

more. Also see Greeting

in this glossary

62 ◆ Chapter 2: Features Aspire Mail and UltraMail System Guide

Feature Glossary

Name Description Usage

Auto Erase or Save

Auto Forward

Auto Help

Auto Time Stamp

Automated Attendant

Automated Attendant Transfer

When a mailbox user completely listens to a new message and then exits their mailbox, voice mail will either automatically save or erase the message.

■ See Auto Erase or Save on page 94 for more.

Messages left in an extension user’s mailbox can automatically forward to a co-worker’s mailbox.

■ See Auto Forward on page 95 for more.

An extension user can enable a full or abbreviated set of voice prompts that guide them while using their mailbox.

■ See Auto Help on page 97 for more.

After a user listens to a message, voice mail can optionally announce the time and date the message was left.

■ See Auto Time Stamp on page 98 for more.

The Automated Attendant can automatically answer the telephone system’s incoming calls, play an announcement, and provide dialing options to callers.

■ See Automated Attendant on page 99 for more.

While on a trunk call, an extension user can transfer their trunk call to the Automated Attendant so the caller can use the Automated Attendant dialing options.

■ See Automated Attendant Transfer on page 102 for

more.

Voice Mail

Automated Attendant

Voice Mail

Automatic Call Routing to a

Mailbox

Automatic Daily Maintenance

Automatic Message Erase/Save

Automatic Routing for Rotary

Dial Callers

Autosave

Bilingual Voice Prompts

Broadcast Message

■ See Go to a Mailbox in this glossary. Automated Attendant

■ See Diagnostics in this glossary. Maintenance

■ See Auto Erase or Save in this glossary. Voice Mail

If an Automated Attendant caller doesn’t dial any digits,

Automated Attendant voice mail will automatically route them to a speciﬁed option (such as the operator or a mailbox).

■ See Automatic Routing for Rotary Dial Callers on

page 103 for more.

■ Also see Message Center Mailbox in this glossary.

The Admin program can automatically save program

Maintenance

changes whenever you press OK to exit an option.

■ See Autosave on page 104 for more.

Voice mail provides voice prompts in 2 languages. These

System 2 languages are available to Automated Attendant callers, speciﬁc trunks, or speciﬁc mailboxes. In addition, Automated Attendant callers may be able to select the language of their choice.

■ See Bilingual Voice Prompts on page 105 for more.

A prerecorded Broadcast Message automatically plays to

Voice Mail

each mailbox user when they log into their mailbox.

■ See Broadcast Message on page 108 for more.

Aspire Mail and UltraMail System Guide Chapter 2: Features ◆ 63

Feature Glossary

Name Description Usage

Call Announcing

Call Blocking

Call Forward to a Mailbox

Call Parking/Paging

Call Queuing

Call Routing Mailbox

Call Waiting

When an Automated Attendant caller dials an extension, Call Announcing can broadcast their name to the extension user (who can then either accept or reject the call).

■ See Call Announcing on page 110 for more.

Call Blocking prevents Automated Attendant callers from reaching an extension.

■ See Call Blocking on page 113 for more.

An extension user can forward their calls to their mailbox.

■ See Call Forward to a Mailbox on page 114 for more.

■ See Park and Page

in this glossary

. Automated Attendant

Automated Attendant callers can wait in line (without hanging up) for a busy extension to become free. Voice prompts tell the caller their place in queue while they wait.

■ See Call Queuing on page 116 for more.

■ Also see Call Waiting in this glossary.

The mailbox associated with an Answering Table that speciﬁes which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers.

■ See Call Routing Mailbox on page 119 for more.

Automated Attendant callers can wait in line (without hanging up) for a busy extension to become free. Voice mail sends a beep to the busy extension letting them know a call is waiting.

■ See Call Waiting on page 124 for more.

■ Also see Call Queuing in this glossary.

Automated Attendant

Voice Mail

Automated Attendant

Caller ID

A telephone company service that provides a caller’s num-

System ber and optional name. The telephone system can pass this information to voice mail to enable Caller ID Automatic Transfer and Caller ID with Return Call.

■ See Caller ID on page 126 for more.

Caller ID Automatic Transfer

The Automated Attendant can answer a call, analyze the

System caller’s phone number, and automatically transfer the call to a speciﬁed destination.

■ See Caller ID Automatic Transfer on page 127 for

more.

Caller ID with Return Call

Calling (Logging Onto) a Mailbox

Calling the Automated Attendant

See Make Call in this glossary. Voice Mail

■ See Log Onto Voice Mail in this glossary. Voice Mail

Automated Attendant callers can use various voice mail

Automated Attendant features and then return to the Automated Attendant for additional dialing options.

■ See Calling the Automated Attendant on page 129 for

more.

64 ◆ Chapter 2: Features Aspire Mail and UltraMail System Guide

Feature Glossary

Name Description Usage

Centralized Voice Mail

Centrex Transfer

Checking/Deleting a Message

Conﬁdential Message

Conversation Record

Database Backup and Restore

A single voice mail can provide Voice Mail/Automated Attendant service to multiple telephone systems. This is also called Remote Tenant Service. For 124i EXCPRU

6.**.** only, and requires the installation of i-Series networking.

■ See Centralized Voice Mail on page 130 for more.

A Dial Action Table option that can transfer an Automated Attendant call from a Centrex trunk to an outside number using features of that Centrex trunk.

■ See Centrex Transfer on page 132 for more.

An extension user can check if a voice mail message they left for a co-worker has been listened to by the co-worker. If not, they can delete it.

■ See Checking/Deleting a Message on page 135 for

more.

An extension user can leave a Conﬁdential Message for a co-worker that cannot be forwarded to another user.

■ See Conﬁdential Message on page 136 for more.

Allows an extension user to record their active call as a message in their mailbox. Voice mail will broadcast a beep and a voice prompt to the callers as Conversation Record begins.

■ See Conversation Record on page 138 for more.

■ See Local Backup and Local Restore

in this glossary

. Maintenance

System

Automated Attendant

Voice Mail

Day, Night, and Holiday

Greetings

Deleting a Message

Deleting Mailbox Security Code

Diagnostics

Dial Action Table

Directory Dialing

Directory Dialing Mailbox

■ See Flexible Answering Schedules

■ See Message Delete

■ See Mailbox Security Code Delete

The Diagnostics help you troubleshoot your voice mail and keep it operating at peak performance. In addition, the System Administrator can dial a code to hear the voice mail software version number.

■ See Diagnostics on page 141 for more.

Deﬁnes the dialing options for a Call Routing Mailbox chosen by the active Answering Table, which in turn provides those dialing options to Automated Attendant callers.

■ See Dial Action Table on page 143 for more.

An Automated Attendant caller can call an extension by dialing the ﬁrst few letters of the extension user’s name.

■ See Directory Dialing on page 148 for more.

The type of mailbox voice mail can use to facilitate Directory Dialing, bypassing the Automated Attendant.

■ See Directory Dialing Mailbox on page 156 for more.

in this glossary

. Voice Mail

in this glossary

. Automated Attendant

. Maintenance

Maintenance

Automated Attendant

Aspire Mail and UltraMail System Guide Chapter 2: Features ◆ 65

Feature Glossary

Name Description Usage

Directory Dialing Message

Disk Maintenance

Distribution List

Distribution Mailbox

Erasing All Messages

Exiting a Mailbox

External Extension

The announcement the Directory Dialing Mailbox pro-

Automated Attendant vides to incoming callers so they know how to use the Directory Dialing feature.

■ See Directory Dialing Message on page 157 for more.

See Diagnostics in this glossary. Maintenance

The list of extensions that will receive a message sent to

Voice Mail

the associated Distribution Mailbox.

■ See Distribution List on page 158 for more.

Record a single message and send it to a Distribution

Voice Mail Mailbox, which in turn sends the message to the extensions on that mailbox’s predeﬁned Distribution List.

■ See Distribution Mailbox on page 160 for more.

Lets the System Administrator delete mailbox messages

Maintenance

system-side.

■ See Erasing All Messages on page 161 for more.

An extension user can exit their mailbox by dialing a code

Voice Mail or by hanging up.

■ See Exiting a Mailbox on page 162 for more.

An extension can have calls from the Automated Atten-

Automated Attendant dant automatically route on another trunk to an outside number.

■ See External Extension on page 163 for more.

Fax Detection

First Time Tutorial

Flexible Answering Schedules

The Automated Attendant can detect incoming fax calls and transfer them to a fax machine.

■ See Fax Detection on page 165 for more.

Voice mail can play a brief tutorial to extension users when they log onto their mailbox for the ﬁrst time.

■ See First Time Tutorial on page 166 for more.

The Automated Attendant can answer outside calls with different announcements and dialing options, depending on the time of day and day of week.

■ See Flexible Answering Schedules on page 168 for

more.

Automated Attendant

Voice Mail

Automated Attendant

66 ◆ Chapter 2: Features Aspire Mail and UltraMail System Guide

Feature Glossary

Name Description Usage

Flexible Call Routing

Flexible Mailbox Numbering Plan

Forced Unscreened Transfer

The Automated Attendant can provide outside callers with a wide variety of dialing (routing) options. There are 3 components to Flexible Call Routing.

Answering Table

Determines how the Automated Attendant answers outside calls on each voice mail port, according to the time of the day and day of the week that the call is ringing.

Call Routing Mailbox The mailbox associated with an Answering Table that speci-

ﬁes which dialing options (Dial Action Table) and announce- ments are available to Automated Attendant callers.

Dial Action Table

Deﬁnes the dialing options for the Call Routing Mailbox chosen by the active Answering Table, which in turn pro- vides those dialing options to Automated Attendant callers.

■ See Flexible Call Routing on page 169 for more.

If the telephone system extension numbers are customized, the voice mail mailbox numbers can be customized to match.

■ See Flexible Mailbox Numbering Plan on page 170 for

more.

A Subscriber Mailbox can optionally convert Automated Attendant Screened Transfers to Unscreened Transfers.

■ See Forced Unscreened Transfer on page 171 for

more.

Automated Attendant

System

Automated Attendant

Forwarding Calls to a Mailbox

Future Delivery Mailbox

Future Delivery Message

Getting Recorded Help

Go to a Mailbox

See Call Forward to a Mailbox in this glossary. Voice Mail

The type of mailbox that enables extension users to leave Future Delivery Messages.

■ See Future Delivery Mailbox on page 172 for more.

An extension user can record a voice message for a coworker and have voice mail deliver it at a speciﬁed time in the future.

■ See Future Delivery Message on page 173 for more.

If an extension user dials an incorrect code or forgets what to dial while in their mailbox, they can request help from the voice mail voice prompts.

■ See Getting Recorded Help on page 175 for more.

An Automated Attendant caller can dial a digit and route directly into a mailbox.

■ See Go To A Mailbox on page 176 for more.

Voice Mail

Automated Attendant

Aspire Mail and UltraMail System Guide Chapter 2: Features ◆ 67

Feature Glossary

Name Description Usage

Greeting

Guest Mailbox

Hang Up

Help

Individual Trunk Greetings

Instruction Menu

A Subscriber or Guest Mailbox user can record up to 3

Voice Mail personalized greetings for their mailbox. Caller’s to the user’s mailbox hear the active personalized greeting.

With Remote Greeting, an extension user can call into the Automated Attendant, access their mailbox, and remotely record their mailbox greeting.

■ See Greeting on page 178 for more.

■ Also see Auto Attendant Do Not Disturb in this

glossary.

An outside party can have their own mailbox for receiving

Voice Mail and sending messages.

■ See Guest Mailbox on page 181 for more.

An Automated Attendant option that immediately hangs

Automated Attendant

up the outside call.

■ See Hang Up on page 184 for more.

■ See Getting Recorded Help

■ See Multiple Company Greetings in this glossary. Automated Attendant

The Instruction Menu is the second announcement that

in this glossary

. Voice Mail

Automated Attendant plays to Automated Attendant callers, right after the Welcome Message. Normally, the Instruction Menu provides callers with the Automated Attendant dialing options.

■ See Instruction Menu on page 185.

■ Also see Welcome Message

in this glossary

Inter-Tenant Messaging

Interactive Mailbox

Interactive Messaging

Interactive Prompts

Leaving a Message

Leaving a Message at a Busy/

DND Extension

Leave a Quick Message

Listening Options

■ See Tenant Service in this glossary. System

The mailbox type the facilitates Interactive Messaging.

■ See Interactive Mailbox on page 188 for more.

Automated Attendant callers can respond to speciﬁc pre-

Automated Attendant

Automated Attendant recorded questions (the Interactive Prompts) and have their answers stored in a unique mailbox (the Interactive Mailbox).

■ See Interactive Messaging on page 189 for more.

The Interactive Messaging pre-recorded prompts.

■ See Interactive Prompts on page 194 for more.

An extension user can leave a voice message in a

Automated Attendant

Voice Mail co-worker’s mailbox if that extension is busy, unanswered, or in Do Not Disturb.

■ See Leaving a Message on page 195 for more.

■ See Leaving a Message

■ See Quick Message

■ See Listening to Messages

in this glossary

. Voice Mail

. Automated Attendant

. Voice Mail

68 ◆ Chapter 2: Features Aspire Mail and UltraMail System Guide

Feature Glossary

Name Description Usage

Listening to Messages

Local Backup

Local Diagnostics

Local Notiﬁcation

Local Restore

Log Onto Voice Mail

Mailbox Greeting

Mailbox Logon

While or after listening to a message, an extension user has

Voice Mail many message handling options from which to choose.

■ See Listening to Messages on page 196 for more.

Back up the voice mail database and messages to the hard

Maintenance

drive on the connected Administrator’s PC.

■ See Local Backup and Archive on page 198 for more.

■ See Port Activity in this glossary. Maintenance

■ See Message Notiﬁcation

Restore the voice mail database and messages from the

in this glossary

. Voice Mail

Maintenance

hard drive on the Administrator’s PC.

■ See Local Restore and Dearchive on page 200 for

more.

An extension user can press a key to log onto (access)

Voice Mail their voice mail mailbox.

With Remote Logon, an employee calling through the Automated Attendant can dial a single digit followed by their own mailbox number to remotely log onto their mailbox.

■ See Log Onto Voice Mail on page 201 for more.

■ See Greeting

■ See Log Onto Voice Mail in this glossary. Voice Mail

in this glossary

. Voice Mail

Mailbox Name

Mailbox Security Code Delete

Mailbox Transfer

Main Menu

Make Call

Make Call to Sender

A mailbox caller can hear the extension user’s prerecorded name instead of their mailbox number.

■ See Mailbox Name on page 204 for more.

The System Administrator can delete the security code for any mailbox, effectively unlocking it.

■ See Mailbox Security Code Delete on page 207 for

more.

■ Also see Security Code in this glossary.

■ See Transfer to a Mailbox

in this glossary

. Voice Mail

The voice mail options available to an extension user when they log onto their mailbox.

■ See Main Menu on page 208 for more.

An extension user can listen to a voice message and dial a code to return the call without knowing the caller’s phone number.

■ See Make Call on page 210 for more.

■ See Make Call

in this glossary

. Voice Mail

Voice Mail

Maintenance

Voice Mail

Aspire Mail and UltraMail System Guide Chapter 2: Features ◆ 69

Feature Glossary

Name Description Usage

Message Center Mailbox

Message Check

Message Count Display

Message Delete

Message Forward

Message Length

Message Listen Mode

A shared mailbox for a group of co-worker’s. Can also be

Voice Mail the routing destination for rotary dial Automated Attendant callers.

■ See Message Center Mailbox on page 214.

■ Also see Automatic Routing for Rotary Dial Callers

this glossary

■ See Checking/Deleting a Message in this glossary. Voice Mail

The telephone display can show the number of new mes-

Voice Mail sages waiting in a user’s mailbox.

■ See Message Count Display on page 217 for more.

An extension user can delete any messages left in their

Voice Mail mailbox.

■ See Message Delete on page 221 for more.

A subscriber can forward a message in their mailbox to a

Voice Mail co-worker. They can optionally record a comment before the forwarded message.

■ See Message Forward on page 222 for more.

The System Administrator can set the maximum length of

Voice Mail a message that can be left in a user’s voice mailbox.

■ See Message Length on page 224 for more.

When a user calls their mailbox, they can dial a code to

Voice Mail listen to all their messages, their new messages, their saved messages, or their held messages.

■ See Message Listen Mode on page 225 for more.

Message Notiﬁcation

Message Notiﬁcation for Urgent

Messages

Message Playback Direction

Message Record

Once Message Notiﬁcation is activated by the mailbox user, voice mail can dial up to 3 telephone numbers to let the recipient know there are new messages in their mailbox. Notiﬁcation can call extensions, local numbers, long distance numbers and pagers.

■ See Message Notiﬁcation on page 226 for more.

Message Notiﬁcation can be set up to notify only for urgent messages.

■ See Message Notiﬁcation for Urgent Messages on

page 244 for more.

An extension user can listen to their messages in either LIFO (last-in-ﬁrst-out) or FIFO (ﬁrst-in-ﬁrst-out) order.

■ See Message Playback Direction on page 245 for

more.

A Subscriber or Guest Mailbox user can record and send a message to any other Subscriber, Guest, Message Center, or Future Delivery Mailbox.

■ See Message Record on page 247 for more.

Voice Mail

70 ◆ Chapter 2: Features Aspire Mail and UltraMail System Guide

Feature Glossary

Name Description Usage

Message Reply

Message Retention

Message Send

Message Status Report

Message Storage Limit

Message Waiting Lamp

Modem Mailbox

An extension user can reply to a message in their mailbox by dialing a simple code, without knowing the caller’s extension number.

■ See Message Reply on page 250 for more.

Voice mail will save a mailbox’s new, held, or saved messages for the Message Retention interval, and then delete them.

■ See Message Retention on page 251 for more.

■ See Message Record in this glossary. Voice Mail

Shows the number and type of messages stored in each mailbox, as well as other important mailbox attributes.

■ See Message Status Report on page 252 for more.

Sets how many messages a mailbox can store.

■ See Message Storage Limit on page 253 for more.

An extension’s Message Waiting lamp ﬂashes on the telephone indicating that they have new messages waiting in their mailbox.

■ See Message Waiting Lamp on page 255 for more.

The mailbox type in Aspire Mail, Aspire Mail Plus, and UltraMail 2000 that allows a technician to access the voice mail internal modem for programming purposes.

■ The Modem Mailbox is not available in UltraMail

(ﬂash-based) systems.

■ See Modem Mailbox on page 256 for more.

Voice Mail

Maintenance

Monitored Transfer

Multilingual Voice Prompts

Multiple Company Greetings

Multiple Mailbox Greetings

With Monitored Transfer, after an Automated Attendant caller dials an extension voice mail checks the status of the called extension.

■ If the called extension is idle, voice mail rings the

extension (similar to an Unscreened Transfer).

■ If the called extension is busy or in DND, voice mail

sends the caller directly to the called extension’s mailbox (similar to a Screened Transfer).

■ See Monitored Transfer on page 258 for more.

■ Also see Screened Transfer and Unscreened Transfer

in this glossary

See Bilingual Voice Prompts

By setting up a Trunk Mailbox for each trunk, one voice mail system can provide individual greetings and dialing options for several companies.

■ See Multiple Company Greetings on page 260 for

more.

■ Also see Trunk Mailbox in this glossary.

See Greeting. Voice Mail

in this glossary

. System

Automated Attendant

Aspire Mail and UltraMail System Guide Chapter 2: Features ◆ 71

Feature Glossary

Name Description Usage

Music On Hold

Name

Networking

Next Call Routing Mailbox

One-Touch Forwarding

One-Touch Mailbox Access

One-Touch Mailbox Retrieval

Paging Message

Park and Page

Call Queuing

callers waiting for a busy extension to become

Automated Attendant

free can hear prerecorded music or an announcement.

■ See Music On Hold on page 261 for more.

■ See Mailbox Name in this glossary. Voice Mail

Allows voice mail to exchange voice messages with any

System

other voice mail system that provides AMIS networking.

■ See Networking (AMIS) on page 264 for more.

Provides callers with additional dialing options after they

Voice Mail leave a message in an extension’s mailbox (depending on the setting of the Next Call Routing Mailbox Dial Mode). Normally, callers can just dial 0.

■ See Next Call Routing Mailbox on page 274 for more.

■ See Call Forward to a Mailbox and Message Forward

Voice Mail

in this glossary.

■ See Log Onto Voice Mail in this glossary. Voice Mail

The prerecorded announcement used for Park and Page.

■ See Paging Message on page 276 for more.

Voice mail can Park an Automated Attendant call at an

Voice Mail

Automated Attendant extension and automatically Page with a prerecorded greeting announcing the parked call.

■ See Park and Page on page 278 for more.

Personal Answering Machine

Emulation

Personalized Mailbox Greeting

Port Activities/Diagnostics

Port Activity

Port Self Test

Ports In/Out of Service

Pre-Greeting Announcement

Mailbox

■ See Answering Machine Emulation in this glossary. Voice Mail

■ See Greeting in this glossary. Voice Mail

■ See Port Activity in this glossary. Maintenance

A diagnostic that shows the activity at each voice mail

Maintenance

port.

■ See Port Activity on page 281 for more.

A diagnostic that tests each voice mail port to be sure it is

Maintenance

functioning properly.

■ See Port Self Test on page 282 for more.

A diagnostic that allows a port to be removed from ser-

Maintenance

vice, or put back in service if it has been removed.

■ See Ports In/Out of Service on page 283 for more.

When enabled for a Subscriber Mailbox, callers leaving a

Voice Mail message in the mailbox hear the Announcement Message recorded for the speciﬁed Pre-Greeting Announcement Mailbox prior to the Subscriber Mailbox’s Personal Greeting.

■ See Pre-Greeting Announcement Mailbox on page 284

for more.

72 ◆ Chapter 2: Features Aspire Mail and UltraMail System Guide

Feature Glossary

Name Description Usage

Pre-installed Voice Prompts in

Another Language

Programmable Security Code

Programmable Voice Prompts

Programmer

Programming Voice Mail

Quick Message

Real Trace

■ See Bilingual Voice Prompts in this glossary. System

■ See Security Code and Mailbox Security Code Delete

Voice Mail

in this glossary.

■ See Voice Prompts in this glossary. System

In this manual, the technician that uses a PC and the

Maintenance Admin Program to customize the voice mail programmable options.

■ Also see System Administrator in this glossary.

Voice mail is programmed via a Window-based PC run-

Maintenance ning the Admin program. The PC is connected to the voice mail serial port or LAN connector. Limited programming can also be done from a System Administrator’s mailbox.

■

See

Programming Voice Mail on page 286

■

Also see

System Administrator Mailbox

Automated Attendant callers can dial a digit followed by

for more.

in this glossary.

Automated Attendant an extension number to leave a message directly in a user’s mailbox.

■ See Quick Message on page 287 for more.

A troubleshooting report that displays voice mail events as

Maintenance

they occur – in real time.

■ See Real Trace on page 290 for more.

■ For information about the report that shows events

stored in the voice mail trace database, see Trace Viewer on page 76.

Record a Paging Message

Record and Send a Message

Recorded Help

Recording a Conﬁdential

Message

Recording a Conversation

Recording a Future Delivery

Message

Recording a Message

Recording an Urgent Message

Recording Conversation Beep

Recording Options

■ See Park and Page in this glossary. Voice Mail

■ See Message Record in this glossary. Voice Mail

■ See Auto Help in this glossary. Voice Mail

■ See Conﬁdential Message in this glossary. Voice Mail

■ See Conversation Record in this glossary. Voice Mail

■ See Future Delivery Message in this glossary. Voice Mail

■ See Message Record in this glossary. Voice Mail

■ See Urgent Message in this glossary. Voice Mail

■ See Conversation Record in this glossary. Voice Mail

■ See Message Record in this glossary. Voice Mail

Aspire Mail and UltraMail System Guide Chapter 2: Features ◆ 73

Feature Glossary

Name Description Usage

Recording Silence Elimination

Remote Diagnostics

Remote Greetings

Remote Log On

Remote Message Notiﬁcation

Remote Programming

Remote Tenant Service

Reports

Voice mail can automatically remove quiet (silent) periods

Voice Mail

from recorded messages to conserve message space.

■ See Recording Silence Elimination on page 291 for

more.

Voice mail diagnostics are available remotely via a

Maintenance

modem connected to an off-site PC.

■ See Remote Diagnostics on page 292 for more.

See Greeting in this glossary. Voice Mail

See Log Onto Voice Mail in this glossary. Voice Mail

■ See Message Notiﬁcation in this glossary. Voice Mail

Voice mail programming is available remotely via modem

Maintenance

connected to an off-site PC.

■ See Remote Programming on page 293 for more.

A single voice mail can provide Voice Mail/Automated

System

Attendant service to multiple telephone systems. This is also called Centralized Voice Mail. For 124i EXCPRU

6.**.** only, and requires the installation of i-Series networking.

■ See Centralized Voice Mail on page 130 for more.

The voice mail Admin program provides a comprehensive

Maintenance

set of reports for monitoring system performance and usage.

■ See Reports on page 294 for more.

Requesting a Return Receipt

Return Call (with Caller ID)

Return Receipt

Rotary Dial Telephones

Screen Saver

■ See Return Receipt in this glossary. Voice Mail

■ See Caller ID with Return Call in this glossary. Voice Mail

After recording and sending a message to a co-worker, an

Voice Mail extension user can request a Return Receipt which notiﬁes them when their co-worker has listened to the message.

■ See Return Receipt on page 296 for more.

■ Also see Checking/Deleting a Message in this

glossary.

■ See Automatic Routing for Rotary Dial Callers in this

Automated Attendant

glossary.

The PC running the Admin program can optionally pro-

Maintenance

vide Screen Saver capability.

■ See your Microsoft Windows documentation for more.

74 ◆ Chapter 2: Features Aspire Mail and UltraMail System Guide

Feature Glossary

Name Description Usage

Screened Transfer

Scripted Prompting

Security Code

Select Listen Mode

Similar to telephone system screened transfers in which

Automated Attendant

the transferring party controls the transfer.

After an Automated Attendant caller dials an extension, voice mail calls (screens) the destination extension to see if the transfer can go through.

■ If the destination is busy or in DND, the Automated

Attendant doesn’t extend the call and immediately provides the caller with additional options.

■ If the destination is available, the Automated Attendant

rings it. If the destination answers, the call goes through. If the destination doesn’t answer within a preset interval, the Automated Attendant doesn’t extend the call and provides the caller with additional options.

■ See Screened Transfer on page 297 for more.

■ Also see Unscreened Transfer and Monitored Transfer

in this glossary.

■ See Interactive Messaging in this glossary. Automated Attendant

An extension user’s mailbox can have a security code to

Voice Mail protect the mailbox from unauthorized access.

■ See Security Code on page 300 for more.

■ Also see Mailbox Security Code Delete in this

glossary.

■ See Message Listen Mode in this glossary. Voice Mail

Select Voice Prompts in Another

Language

Shutting Down the System

Single Digit Dialing

Subscriber Mailbox

System Administrator

System Administrator Mailbox

■ See Bilingual Voice Prompts in this glossary. System

Voice mail can be shut down for maintenance purposes.

■ See Shutting Down the System on page 303 for more.

An Automated Attendant caller can press a single key to

Maintenance

Automated Attendant route to an extension, route to another destination, or use a voice mail feature.

■ See Single Digit Dialing on page 304 for more.

The mailbox type normally used for telephone system

Voice Mail

extensions.

■ See Subscriber Mailbox on page 306 for more.

The extension user that has voice mail system administra-

Maintenance

tion capabilities.

■ See System Administrator on page 310 for more.

■ Also see Programmer in this glossary.

A Subscriber Mailbox option that enables the system

Voice Mail

administration capabilities.

■ See System Administrator Mailbox on page 312 for

more.

■ Also see System Administrator in this glossary.

Aspire Mail and UltraMail System Guide Chapter 2: Features ◆ 75

Feature Glossary

Name Description Usage

System Re-initialization

Tenant Service

Time and Date

Time and Date Stamp

Time and Date Stamp (with Caller

ID Storage

Trace Viewer

Re-initializing voice mail returns all programmed options to their default values.

■ See System Re-initialization on page 313 for more.

Multiple business in the same building can share the same voice mail system.

■ See Tenant Service on page 314 for more.

After listening to a message, an extension user can dial a code to hear what time and date the message was sent.

■ See Time and Date on page 316 for more.

■ Also see Auto Time Stamp in this glossary.

With caller ID installed, an extension can listen to a message and dial a code to hear the time and date the message was sent, as well as the caller’s number.

■ See Time and Date Stamp on page 318 for more.

■ Also see Make Call and Time and Date in this

glossary.

See Time and Date Stamp in this glossary.

A troubleshooting report that displays a history of voice mail events from the trace database.

■ See Trace Viewer on page 319 for more.

■ For information about the report that shows events in

real time (as they are occurring), see Real Trace on page 73.

Maintenance

System

Voice Mail

Maintenance

Transfer by Extension

Transfer by Name

Transfer Calls to a Fax Machine

Transfer Only Mailbox

Transfer to a Mailbox

Transfer to an ACD/UCD Group

Transfer to an Extension

Transfer to the Automated

Attendant

■ See Screened Transfer and Unscreened Transfer in this

Automated Attendant

glossary.

■ See Directory Dialing in this glossary. Automated Attendant

■ See Fax Detection in this glossary. Automated Attendant

If an extension has a Transfer Only Mailbox, Automated

Automated Attendant Attendant callers can ring their extension but cannot leave messages in their mailbox.

■ See Transfer Only Mailbox on page 321 for more.

An extension user can transfer their active call to a co-

Voice Mail

worker’s mailbox.

■ See Transfer to a Mailbox on page 323 for more.

The Automated Attendant can transfer outside callers to

Automated Attendant ACD/UCD Group master numbers.

■ See Transfer to an ACD/UCD Group on page 325 for

more.

■ See Screened Transfer and Unscreened Transfer in this

Automated Attendant

glossary.

■ See Automated Attendant Transfer in this glossary. Voice Mail

76 ◆ Chapter 2: Features Aspire Mail and UltraMail System Guide

Feature Glossary

Name Description Usage

Trunk Mailbox

Undeﬁned Routing

Undeﬁned Routing Intercept

Unscreened Transfer

Urgent Message

A type of mailbox that allows a speciﬁc trunk to have it’s

Automated Attendant own Answering Table.

■ See Trunk Mailbox on page 326 for more.

■ Also see Multiple Company Greetings in this glossary.

A dialpad digit for which the Automated Attendant has no

Automated Attendant routing deﬁned. When an Automated Attendant caller dials a digit for which there is no routing assigned, voice mail plays a brief error message and then repeats the dialing options.

■ See Undeﬁned Routing on page 328 for more.

■ See Undeﬁned Routing in this glossary. Automated Attendant

Similar to telephone system unscreened transfers in which

Automated Attendant the transferring party immediately extends the call.

After an Automated Attendant caller dials an extension, voice mail immediately transfers the call to the destination and hangs up. Any recalls or additional routing are handled by the telephone system – just as with any other unscreened transfer.

■ See Unscreened Transfer on page 329 for more.

■ Also see Screened Transfer and Monitored Transfer in

this glossary.

An extension user can leave an Urgent Message for a co-

Voice Mail

worker for priority handling.

■ See Urgent Message on page 332 for more.

Variable Length Mailbox

Numbers

Version Number

Voice Compression Rate

Voice Mail Overﬂow

Voice Prompt Customization

Voice Prompts

Voice Prompts in Another

Language

■ See Flexible Mailbox Numbering Plan in this glossary. Voice Mail

■ See Diagnostics in this glossary. Maintenance

When voice mail stores messages, it can use a method that

Maintenance

maximizes either storage space or message quality.

■ See Voice Compression Rate on page 334 for more.

The connected telephone system can reroute outside calls

System when all voice mail ports are busy. In addition, the telephone system can automatically reroute unanswered outside calls to the voice mail Automated Attendant.

■ See Voice Mail Overﬂow on page 335 for more.

■ See Voice Prompts in this glossary. System

Voice Prompts provide real-time instructions on how to

System use the voice mail features. Although Voice Prompts are provided by default, they can be rerecorded as required.

■ See Voice Prompts on page 337 for more.

■ See Bilingual Voice Prompts in this glossary. System

Aspire Mail and UltraMail System Guide Chapter 2: Features ◆ 77

Feature Glossary

Name Description Usage

Volume Control

Welcome Message

A mailbox user can turn the volume up or down while listening to their messages.

■ See Volume Control on page 338 for more.

The Welcome Message is the ﬁrst announcement that plays to Automated Attendant callers. Normally, the Welcome Message provides the company greeting.

■ See Welcome Message on page 339 for more.

■ Also see Instruction Menu in this glossary.

Voice Mail

Automated Attendant

78 ◆ Chapter 2: Features Aspire Mail and UltraMail System Guide

ACD Announcement Mailbox

Description

The ACD Announcement Mailbox can provide the announcements for the connected telephone system’s Automatic Call Distribution. It is a simple, announcement-only mailbox. The ACD Announcement Mailbox message is recorded by the System Administrator, the same as for normal Announcement Mailboxes. This allows the telephone system’s ACD to have customized announcements for callers waiting in queue for an agent to become free.

Related Features

Next Call Routing Mailbox (page 274)

System Administrator (page 310)

Tenant Service (page 314)

Programming

ACD Announcement Mailbox

The Next Call Routing mailbox can provide additional dialing options to the caller listening to the ACD Announcement Mailbox message.

The System Administrator can record the ACD Announcement Mailbox message.

Tenant Groups may limit access to an ACD Announcement Mailbox.

Step 1 Set up the Announcement Mailbox.

1.1 Customize: Mailbox Options: ACD Announcement: [General] Options: Mailbox Type on

page 389.

- Select ACD Announce.

✔By default, there are no ACD Announcement Mailboxes deﬁned.

Step 2 To record the ACD Announcement Message:

2.1 See Operation below.

✔By default, a message is not recorded.

Step 3 To provide the caller listening to the ACD Announcement Mailbox message with additional

dialing options:

3.1 Customize: Mailbox Options: Announcement: [General] Options: Next Call Routing Mailbox

on page 390.

- Specify a Next Call Routing Mailbox.

✔By default, there is no Next Call Routing Mailbox deﬁned.

3.2 Review Next Call Routing Mailbox on page 274 for more.

Aspire Mail and UltraMail System Guide Chapter 2: Features ◆ 79

ACD Announcement Mailbox

Operation

Recording an ACD Announcement Mailbox Message

Log onto System Administrator’s mailbox (301 in 28i/124i and Aspire, 300 in DS2000)

SA (72) Access System Administrator options

AN (26) Select the Announcement Message options

Enter the Announcement Mailbox number

L (5) Listen to current Announcement Mailbox message

B (2) Backup

BB (22) Backup to beginning

G (4) Go forward

* Pause or restart listening

VU (88) Turn volume up

VD (83) Turn volume down

VN (86) Return volume to normal

# Exit listen mode

R (7) Record a new Announcement Mailbox message

Record message

B (2) Backup

BB (22) Backup to beginning

* Pause or restart recording

E (3) Erase recording

# Exit recording mode

E (3) Erase the Announcement Mailbox message

# Go to another Announcement Mailbox

## Go back to the System Administrator options

Plays Help message at any menu level

80 ◆ Chapter 2: Features Aspire Mail and UltraMail System Guide

Announcement Mailbox

Description

Announcement Mailbox Callout

Announcement Mailbox

An Announcement Mailbox plays a pre-recorded announcement to callers. The Announcement Mailbox is typically set up to provide information to callers (such as company directions) and then route the caller back to the Automated Attendant. For example:

■ The Automated Attendant answers and instructs the caller to dial a digit (e.g., 1) for company directions.

■ The caller dials the digit and listens to the prerecorded Announcement Mailbox message for directions.

■ After listening to the directions, the caller automatically routes back to the Automated Attendant.

The caller can route instead to a Next Call Routing Mailbox for new dialing options.

An Announcement Mailbox can optionally call a predeﬁned number and broadcast the recorded Announcement Mailbox message. You can program the times of the day and days of the week you want the callout to occur, as well as how often you want the broadcast to repeat during the callout period. You could, for example, set up Announcement Mailbox Callout to make a daily service announcement in a department store. Monday through Friday at 11:00AM, the voice mail could automatically broadcast, “Our cafeteria is now

open for lunch.” Additionally, 15 minutes before closing a separate Announcement Mailbox could broadcast, “We will be closing in 15 minutes. Please bring your purchases to the nearest checkout.”

Typically, Announcement Mailbox Callouts route to the telephone system paging zones or a customer-provided paging system connected to an unused trunk port.

Related Features

Automated Attendant (page 99)

The Automated Attendant can route callers to an Announcement Mailbox.

Directory Dialing (page 148)

Callers can use Directory Dialing to access an Announcement Mailbox.

Mailbox Name (page 204)

The Announcement Mailbox name facilitates Directory Dialing.

Next Call Routing Mailbox (page 274)

The Next Call Routing mailbox provides additional dialing options to Announcement Mailbox callers.

Security Code (page 300)

If enabled, Announcement Mailbox callers must enter a security code before hearing the recorded announcement.

System Administrator (page 310)

The System Administrator can record the Announcement Mailbox message.

Tenant Service (page 314)

Tenant Groups may limit access to an Announcement Mailbox.

Aspire Mail and UltraMail System Guide Chapter 2: Features ◆ 81

Announcement Mailbox

Programming

Step 1 Set up the Announcement Mailbox.

1.1 Customize: Mailbox Options: Announcement: [General] Options: Mailbox Type on page 391.

- Select Announcement.

✔By default, 800-809 are the Announcement Mailboxes.

Step 2 To record the Announcement Message:

2.1 See Operation below.

✔By default, a message is not recorded.

Step 3 To have voice mail hang up after playing the Announcement Mailbox message (without pro-

viding additional dialing options):

3.1 Customize: Mailbox Options: Announcement: [General] Announcement: Hang Up After on

page 393.

- Check the box (i.e., enable the option).

✔By default, this option is disabled.

Step 4 To provide Announcement Mailbox callers with more dialing options (instead of hanging up):

4.1 Customize: Mailbox Options: Announcement: [General] Announcement: Hang Up After on

page 393.

- Uncheck the box (i.e., disable the option).

- Review this option for more interactions.

✔By default, this option is disabled.

4.2 Customize: Mailbox Options: Announcement: [General] Options: Next Call Routing Mailbox

on page 392.

- To have the Announcement Mailbox caller route back to the Call Routing Mailbox that initially answered the call, enter

- To provide the Announcement Mailbox caller with the dialing options provided by the Dial Action Table associated with the Next Call Routing Mailbox, enter a valid Call Routing Mailbox for this option.

N (none) for this option.

✔By default, the entry is N (none).

4.3 Review Next Call Routing Mailbox on page 274 to set up additional dialing options for

Announcement Mailbox callers.

Step 5 To have the Announcement Mailbox message repeat while the caller listens:

5.1 Customize: Mailbox Options: Announcement: [General] Announcement: Repeat Count on

page 393.

- Enter the Repeat Count.

✔By default, the count is 0 (no repeats).

Step 6 Set the maximum length of Announcement Mailbox messages.

6.1 Customize: System Options: [Timer]: Message Length (seconds): Subscriber on page 517.

- Set the maximum length (

- Subscriber or Guest Mailbox users dialing Extension users leaving a message in a Subscriber, Guest, or Message Center Mailbox.

- Outside callers transferred by an extension user to a Subscriber, Guest or Message Center Mailbox.

- Outside Automated Attendant callers accessing a mailbox via a LOGON or GOTO command.

- Subscriber and Guest Mailbox Greetings.

- Call Routing Mailbox Welcome Messages and Instruction Menus.

- Announcement Mailbox messages.

- Interactive Prompts (prompts recorded for an Interactive Mailbox).

1-9999 seconds) of recorded messages for:

RS to record and send a message.

✔By default, the maximum Subscriber Message Length is 120 seconds.

82 ◆ Chapter 2: Features Aspire Mail and UltraMail System Guide

Nec Aspire Mail,UltraMail System Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Introduction

How To Use This Chapter

UltraMail/UltraMail 2000 PCB Installation

Installation in 28i/124i and DS2000

28i/124i System Requirements

DS2000 System Requirements

Installation

Shutting Down the UltraMail/UltraMail 2000 PCB

Resetting the UltraMail/UltraMail 2000 PCB

Adding Ports to the UltraMail/UltraMail 2000 PCB

UltraMail/UltraMail 2000 LEDs

Connecting UltraMail 2000 to a LAN

Connecting UltraMail/UltraMail 2000 to a PC

Connecting UltraMail to an External Modem

Making Your Own UltraMail/UltraMail 2000 Data Cables

Aspire Mail/Aspire Mail Plus PCB Installation

Installation in Aspire

Aspire System Requirements

Installation

Shutting Down the Aspire Mail/Aspire Mail Plus PCB

Resetting the Aspire Mail/Aspire Mail Plus PCB

Adding Ports to the Aspire Mail/Aspire Mail Plus PCB

Replacing a 4 Port Aspire Mail/Aspire Mail Plus PCB with an 8 Port Aspire Mail Plus PCB

Aspire Mail/Aspire Mail Plus LEDs

Connecting Aspire Mail Plus to a LAN

Connecting Aspire Mail/Aspire Mail Plus to a PC

Programming

28i/124i

28i/124i Start-Up Programming

DS2000

DS2000 Start-Up Programming

Aspire

Aspire Start-Up Programming

Additional Aspire Programming

Default Automated Attendant Answering

Automated Attendant Block Diagram

Admin Installation

Installing the Admin Program

Admin System Requirements

Software Requirements

Hardware Requirements

Setting the IP Address for Network Communication

Setting the Gateway Address for Network Communication

Setting the IP Address for Direct (Serial Port) Communication

Admin Installation

Starting the Admin Program

Admin Startup Programming

Remote Programming Setup

Windows 2000/XP

Overview

Making a New Dial-Up Connection with Windows 2000

Making a New Dial-Up Connection with Windows XP

Calling the Remote System

Upgrading the Hardware

Installing the 2 Port to 4 Port Software Upgrade

Overview

Entering a 2-Port Expansion Authorization Code

Part 1: Obtaining the 2-Port Expansion Authorization Code

Part 2: Entering the 2-Port Expansion Authorization Code

Emailing the 2-Port Expansion Authorization Code to Customer Service

Upgrading Aspire Mail and UltraMail (Flash-Based) Systems

Upgrading the Software

Flash-Based Upgrade Procedure

Part 1: Backing Up the Site Greetings and Voice Mail Database

Part 2: Shutting Down the Voice Mail Application and Removing the Flash Card

Part 3: Installing the new Flash Card and Loading the new Aspire Mail or UltraMail Software

Part 4: Restoring the Site Greetings and Voice Mail System Database

Upgrading Aspire Mail Plus and UltraMail 2000 (Hard Disk-Based) Systems

Hard Disk-Based Upgrade Procedure

Part 1: Connect to the Aspire Mail Plus or UltraMail 2000 RS232 Port

Part 2: Running the Upgrade Utility

Part 3: Removing the Flash Card and Restarting

Part 4: Verify the IP Address and Gateway Address

Enabling the AMIS Networking Option

Overview