Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This
manual is subject to change without notice and NEC Unified Solutions, Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC Unified Solutions,
Inc. also reserves the right, without prior notice, to make changes in equipment design or
components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions, Inc. shall not be liable for any
errors or omissions. In no event shall NEC Unified Solutions, Inc. be liable for any incidental or consequential damages in connection with the use of this manual. This document
contains proprietary information that is protected by copyright. All rights are reserved. No
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NEC Unified Solutions, Inc.
Charts and Illustrations ...............................................133
iv
Using Your Telephone
Your telephone's Alphanumeric Display helps you use features and
tells you about your calls. For example, a ringing outside line may display a name before you answer it. (You may be able to change the time
on your phone if it's not correct. Turn to page 116 for more.)
Press a One-Touch Key for one-button contact with co-workers and
outside callers, or when using certain features. To learn how to program your One-Touch Keys, go to page 78.
Function Keys are normally line keys, but you can program them for
other features. In this handbook, the feature assigned to a function key
appears in parentheses next to the key. For example, (Hotline)
means press the function key set for Hotline. See page 96 for more.
Line Appearance Keys are Intercom keys for placing and answering calls. If you're busy on one - just use the other.
Press for Handsfree calls, or use the handset instead. See
Handsfree Options below. The Microphone picks up your voice for
Handsfree calls, while Feature Keys speed up using common features.
Handsfree Options
●
Handsfree lets you place and answer calls by pressing
instead of using the handset. Your telephone must have a
Speakerphone if you want to use Handsfree.
●
With Automatic Handsfree, press a line or Line Appearance key
without lifting the handset. You normally have this feature.
●
If you have Monitor, you can place a call without lifting the handset but you must lift the handset to speak. Telephones without
Speakerphones have Monitor.
Due to the flexibility built into the system, your dialing codes may differ
from those in this guide. Review Your System's Dialing Plan on page 131
and check with your Communications Manager.
Also, the system may restrict you from using some of the features in this
handbook.
1
Using All Those Features!
Calling a Co-Worker
You can dial a co-worker on the
Intercom (page 59), or use
Paging (page 88) if you don't
know where they are.
When you must get through right
away, interrupt a call using BargeIn (page 18).
Certain Intercom calls may ring
your phone on function keys as
Multiple Directory Numbers
(page 71).
Visitors at your entrance door can call you on the Intercom using a
Door Box (page 44).
Outside Calls
You can Answer Outside Calls
that ring your phone or flash your
line keys (page 82). Caller ID
allows you to identify the caller
before or after you pick up the
handset (page 28). Night Service
(page 74) may change the way
these same calls ring your phone.
Set your Line Preference (page
62) to answer ringing outside calls
or Intercom calls first.
To Place Outside Calls (page 84), use your line keys or dial codes.
You may have to enter Account Codes (page 14) before your call
goes through. Use Dial Number Preview (page 38) to check your
digits before you dial. Once your call goes through, the Call Timer
(page 25) shows you how long you're on the phone. You may be able
to use Flash (page 49) to place another call without losing your line.
2
Using All Those Features!
Handling And Rerouting Your Calls
CALL
FOLLOW
FWD
ME
HOLD
DND
SEL.
PARK
DISPL.
When you leave your desk, think about Call Forwarding your calls to
someone else (page 19). If that meeting runs long, go to another phone
and bring your calls to you with Call Forward Follow Me (page 22).
When you want callers to know where you are, set a Selectable
Display Message at your phone (page 109). You may be able to
Override (page 23) another user's Call Forward if you think they are
still at their phone.
When Your Call Can't Go Through
Use Hold (page 56) to have your
call wait at your phone. Or, Park it
in orbit for a co-worker (page 90).
Have a call for a co-worker?
T ransfer it to them (page 117).
Don't know where they are? Use
Meet Me Paging Transfer (page
120) so they can pick it up wherever they are. If you want the call to
come back when your co-worker is
done, use Serial Call (page 112).
Don't just hang up when your call
can't get through to a co-worker!
Use Call Waiting (page 26) to wait
without hanging up. Send your coworker Off Hook Signaling (page
76) to let them know you're waiting. If you don't have time to wait,
leave a Callback request (page 27).
In a hurry? Think about leaving
your co-worker a Message
Waiting (page 68), or use optional
Voice Mail (page 123) to record a
voice message for them.
3
Using All Those Features!
There's no need to keep redialing your outside call if it's busy or unanswered - use Repeat Redial instead (page 101). And when your system's lines are busy, Trunk Queuing (page 122) lets you wait for a
free one. If you have an emergency, Forced Trunk Disconnect (page
50) allows you to get through on a busy line right away.
With Voice Over (page 127), talk to a busy user - while they keep
talking to their initial caller. When you're busy on a call, you can do
the same thing with Reverse Voice Over (page 102).
Placing Calls Quickly
Store numbers that you call often
in Abbreviated Dialing bins
(page 11). You can easily dial the
stored number with just a few key
presses. To quickly retry the number you just dialed, try LastNumber Redial (page 61). If
you'll need to redial the number
later on, let Save Number Dialed
(page 105) retain it for you. Ever
call Directory Assistance for a
number and not have a pen to
write it down? Use Memo Dial
(page 67) to jot the number down in your phone's memory instead.
4
Using All Those Features!
When You Work In Groups
If you and your co-workers handle
each other's calls, you might want to
be in a Department Calling group
(page 35). Someone calling your
group's number goes through to anyone who's available. You can even
have Department Step Calling
(page 37) send your personal calls to
your group when you're not available. To answer a call already ringing a co-worker's phone, use GroupCall Pickup (page 52).
When you're on a call and you want the others in your area to listen in
on the conversation, activate Group Listen (page 53). Your co-workers hear the call through your telephone's speaker.
If you frequently call the same co-worker, you can have Ringdown
(page 103) automatically call them for you. All you have to do is lift
your handset.
If You Need Privacy
When you're busy in your office
and don't want to be interrupted,
use Do Not Disturb (page 43).
Before talking to someone at your
desk while you're on the phone, try
Microphone Cutoff (page 70).
Your caller cannot hear your voice
until you cancel Microphone
Cutoff.
5
Using All Those Features!
Have a Telephone Meeting
Conference (page 32) allows you to
quickly set up a telephone meeting.
When your phone allows VoiceCall Conference (page 33), others
can join your outside call just by
pressing the line key.
Use Meet Me Conference (page
63) to set up a meeting which lets
others join if they choose.
Optionally, you can use Meet MePaging (page 65) to set up a meeting on a page zone.
To join two outside callers together and leave them to talk privately,
use Tandem Trunking (page 114).
Streamlining Your Telephone's Operation
Your telephone provides you with
options that can dramatically
streamline the way you handle
calls. For example, you can program One-Touch Keys (page 78)
for one-button access to co-workers, outside calls, Abbreviated
-15
N2IP
Dialing bins and certain feature
codes.
Want to automate Callback,
Message Waiting or other features? Just assign these functions
to available Programmable Function Keys (page 96). Need one-button Transfer and calling for a co-worker? Program a Hotline (page 58)
6
Using All Those Features!
on another function key. (When you see in this handbook, the
operation needs a Programmable Function Key.)
Are you a secretary - or do you have a secretary that handles your
calls? Set up Secretary Call buzzer keys (page 107). You can use
Secretary Call Pickup (page 108) to quickly pick up calls intended
for your secretary or boss.
Tired of always reaching for the handset or cradling it under your chin
while you type? Install a headset and enable Headset Operation
(page 55).
Personalizing Your Telephone
If your phone is near other phones
that ring the same way, choose
unique Selectable Ring Tones
(page 111) so you know which
calls are for you.
When you need to cover up noise
in your office that might be distracting to your work, turn on
N2IP-14
Background Music (page 17).
Don't forget about that important
meeting - set an Alarm (page 15)
to remind you.
Let the co-workers you call know who's on the line. Go to NameStoring (page 73) and assign a name to your extension.
To have your phone beep every time you press a dial pad key, enable
the Dial Pad Confirmation Tones (page 39).
7
Using All Those Features!
Your Phone Does the Talking
The optional Voice Response
System (page 130) gives your sys-
tem digital recording and play
back capability. This lets you handle callers with that important
"Personal Touch". For example, if
you don't have an operator, the
Automated Attendant (page 16)
3
-1
2IP
N
forward them to a co-worker. Or, you can have Park and Page (page
92) welcome your callers and automatically page you to pick up the
call.
You'll find other VRS features handy when using your phone or staying in touch with others in your company. If there is an announcement
everyone in your company should hear, just listen to your GeneralMessage (page 51). Voice Prompting Messages (page 128) tell you
about your system, your own phone and the status of your call. You'll
hear voice prompts reminding you when your calls are forwarded or
when you have a message. You can even find out your extension number, the date and the time of day.
can answer your calls and play a
list of dialing options to your
callers. Use Personal Greeting
(page 94) to greet your callers with
your own recorded voice, and then
8
Using All Those Features!
And, Your Super Display Does The Thinking
Do you want a feature but not
?
N
2
IP
-1
2
CLEAR
456
2
89
19
1112
3
20
SG
M
FLASH
15 16
ON
C
21 22
1
F
18
10
17
24
23
ALL 1
C
DIAL
CALL 2
3
LND
2
4
7
ND
D
6
MIC
5
H
9
SPK
8
CHECK
1
7
13 14
function of the key changes to match what you are doing. This lets you
spend more time thinking about your job and less time thinking about
your telephone.
know how to use it? Have you
ever been busy on a call and not
remembered the options your
phone provides? If you have an
optional Super Display Telephone,
the Soft Keys on your telephone
do the thinking for you.
When you use your Super Display,
your One-Touch Keys automatically turn into Soft Keys. ASoft Key
OLD
is a variable feature key - the
9
Using All Those Features!
- For Your Notes -
10
Abbreviated Dialing
Abbreviated Dialing gives you quick access to numbers you call frequently. This saves time, for example, when calling a client with
whom you deal often. Instead of dialing a long telephone number, you
just use Abbreviated Dialing.
There are three types of Abbreviated Dialing: Common, Group and
Personal. All co-workers can share the Common Abbreviated Dialing
numbers. All co-workers in your Department Calling Group can share
the Group Abbreviated Dialing numbers. (See page 35 for more on
Department Calling.) Only you can use your Personal Abbreviated
Dialing numbers. To set up Personal Abbreviated Dialing, turn to OneTouch Calling on page 78.
To store an
Abbreviated Dialing
number
(recommended for
display phones only):
1.+ (for Common).
OR
(for Group).
2. Dial Abbreviated Dialing bin number
(000-999).
Ask your Communications Manager
for your bin numbers. This range can be
increased to 1999 in programming.
3. Dial telephone number you want to store
(up to 24 digits).
Valid entries are 0-9, # and *. To
enter a pause, press MIC.
4.+ Enter the name associated with
the Abbreviated Dialing number.
Refer to Name Storing on page 72 for
instructions on entering names.
5.+ to hang up.
11
Abbreviated Dialing
To dial a Common
Abbreviated Dialing
number:
To dial a Group
Abbreviated Dialing
number:
1.+.
2. Dial bin number.
The stored number dials out. The sys-
tem selects a line for you.
OR
1.+ or (Common
Abbreviated Dialing).
To preselect, press a line key instead
of CALL1.
2. Dial Common Abbreviated Dialing bin
number.
The stored number dials out. Unless
you preselect, the system selects a line
for you.
1.+ .
2. Dial bin number.
The stored number dials out. The system selects a line for you.
OR
1.+ (Group Abbreviated
Dialing).
To preselect, press a line key instead
of CALL1.
2. Dial Group Abbreviated Dialing bin
number.
The stored number dials out. Unless
you preselect, the system selects a line
for you.
12
Abbreviated Dialing
To check your stored
Abbreviated Dialing
numbers:
1.
2.(Common only).
3. Dial the Abbreviated Dialing code (e.g.,
001).
If the entire stored number is too
long for your phone's display, press
* to see the rest of it.
To check more Abbreviated Dialing
numbers, repeat from step 2.
4.
13
Account Codes
Account Codes are codes you enter that help keep track of outside
calls. There are two types of Account Codes: Optional and Forced.
With optional codes, the Account Codes you enter are solely for categorizing your calls. For example, if you work in an accounting firm
that must bill back customers for time on the phone, Optional Account
Codes are for you. Forced Account Codes also let you categorize calls,
but you must enter one before placing outgoing calls. If you don't enter
the code, you can't place the call. This ensures that calls don't go out
untracked. When forced and verified Account Codes are enabled for
toll calls only, local and toll free numbers have optional account codes.
Check with your Communications Manager to find out if your system
uses Account Codes - and which codes you should enter. Account
Codes can be from 1-16 digits long, using 0-9 and #.
To enter an Account
Code any time while
on an outside call:
To enter an Account
Code while placing an
outside call:
14
1.+ Account Code (1-16 digits) +
.
1. Access trunk for outside call.
You can access a trunk by pressing a
line key or by dialing a code. Refer to
page 84 for more on placing outside
calls.
2.+ Account Code (1-16 digits) +
.
3. Dial the number you want to call.
If you hear "stutter" dial tone after
dialing the number, your system
requires an ARS Authorization Code.
Ask your Communications Manager for
your codes.
Alarm
You can use your extension like an alarm clock to remind you of
appointments and important meetings. Your phone has two types of
alarms:
●
Alarm 1 - which sounds only once at the preset time.
●
Alarm 2 - which sounds every day at the preset time.
To set the alarm:
To silence an alarm:
To check the pro-
grammed alarm time:
To cancel an alarm:
1.+ + Alarm type (1
or 2).
2. Dial the alarm time (24-hour clock).
For example, for 1:15 PM dial 1315.
3.to hang up.
1.
1.+ + Alarm type 1
or 2 + .
1.+ + Alarm type 1
or 2.
2.+ to hang up.
15
Automated Attendant (VRS)
This feature requires the Voice Response System (VRS) provided
☞
by the DSP daughter board (DSPDB).
Automated Attendant automatically answers your system's outside
calls, plays a prerecorded greeting and then lets callers directly dial
you or your co-workers. This gives your system immediate answering
and routing of calls without an operator or dispatcher. The Automated
Attendant can:
●
Simultaneously answer up to six calls.
●
Route calls to an extension, Department Group or Voice Mail and
provide additional options if the extension or group is unavailable.
●
Give you the option of recording or modifying the Automated
Attendant greetings (see below).
To record, listen to or
erase an Automated
Attendant greeting:
16
1.+ .
2. To record, dial .
OR
To listen, dial .
OR
To erase, dial .
3. Dial the VRS message number (01-48)
for the Automated Attendant greeting
you want to record, listen to or erase.
Your Communications Manager can
tell you which message to enter.
If recording, begin when you hear the
announcement, "Please start recording."
When done, press # to end recording.
When listening to a message, press #
to hear the message again.
If erasing, you can cancel erasing by
pressing HOLD before hanging up.
4.to hang up.
Background Music
Background Music (BGM) sends music from an FM receiver, tape
deck or CD player your company provides to the speaker in your telephone. This helps give you a pleasant working environment. The
Background Music plays whenever your phone is idle.
To Turn BGM on or
off:
1.+ .
2.to hang up.
17
Barge In
Barge In permits you to break into a co-worker's established call. Use
Barge In when you have to get a message through right away (such as
in an emergency). Barge In sets up a three-way call between you, your
co-worker and their caller.
Your system provides two Barge In modes: Monitor Mode and Speech
Mode. With Monitor Mode, you can listen in on another user's conversation but you cannot participate. With Speech Mode, you can listen
and join into the conversation. Check with your Communications
Manager to see which type of Barge In you have.
CAUTION
Unauthorized intrusion on calls using the Barge In feature
may be interpreted as an invasion of privacy.
To Barge In on a conversation in progress:
18
1. Call busy extension.
2.(Barge In).
Call Forwarding
Use Call Forwarding to redirect your calls to another extension. With
Call Forwarding, you're sure your calls are covered when you are
away from your work area. There are four types of Call Forwarding:
●
Call Forwarding when Busy or Not Answered
Calls forward when your extension is busy or not answered.
●
Call Forwarding Immediate
All calls forward immediately to the destination, and only the destination rings.
●
Call Forwarding when Not Answered
Calls forward when your extension is not answered.
●
Call Forwarding Immediate with Both Ringing
All calls forward immediately to the destination, and both the destination and your extension ring (not for Voice Mail).
●
Personal Answering Machine Emulation
Have your phone emulate an answering machine. Turn to page 123
for more on Voice Mail.
Call Forwarding will reroute calls ringing your extension, including
calls transferred from another extension. You must enable Call
Forwarding from your phone. To redirect your calls if you are at
another phone, use Call Forward Follow Me on page 22.
To activate or cancel
Call Forwarding:
1.+ .
OR
(Call Forward to Station).
2. Dial Call Forwarding condition:
1 = Personal Answering Machine
Emulation (then skip to step 4)
2 = Busy or not answered
4 = Immediate
6 = Not answered
7 = Immediate with simultaneous ring-
ing (not for Voice Mail)
0 = Cancel
19
Call Forwarding
To activate or cancel
Call Forwarding
(Cont’d):
3. Dial destination extension, Voice Mail
master number or press Voice Mail key.
You cannot forward to a Department
Group pilot number. Once you forward,
only the destination user can place an
Intercom call to you.
4. Dial Call Forwarding type:
2 = All calls
3 = Outside calls only
4 = Intercom calls only
5.to hang up (if you dialed
in step 1).
Your DND or Call Forwarding
(Station) Programmable Function Key
flashes when Call Forwarding is
activated.
20
Call Forwarding Off-Premise
Use Off-Premise Call Forwarding to forward your calls to an off-site
location. Stay in touch when you're away from the office by forwarding to your cellular phone, home office, hotel or meeting room.
To activate Call
Forwarding Off-
Premise:
To cancel Call
Forwarding Off-
Premise
1.+ .
OR
1.(Call Forward to Device).
2.+ Dial line access code.
Line access codes are 9 (ARS/Trunk
Group Routing), 804 + Line Group (19, 01-99 or 001-200) or #9 + Line number (e.g., 05 or 005 for line 5).
3. Dial the outside number to which your
calls should be forwarded.
4..
5.to hang up (if you dialed *4
in step 1).
Your DND or Call Forwarding
(Device) Programmable Function Key
flashes.
1.+ .
OR
1.(Call Forward to Device).
2.+ .
3.to hang up (if you dialed *4
in step 1).
Your DND or Call Forwarding
(Device) Programmable Function Key
stops flashing.
21
Call Forward Follow Me
While you are at a co-worker's desk, you can direct your calls to your
co-worker's extension. Use Call Forward Follow Me if you get detained
with your co-worker longer than expected. Instead of ringing your own
phone unanswered, your calls will ring you where you are. (To reroute
calls from your own extension, use Call Forwarding on page 19.)
To activate Call
Forward Follow Me:
To cancel Call Forward
Follow Me:
1.+ .
OR
1.(Call Forward to Station).
2.+ Dial your own extension number
(i.e., the source).
3. Dial Call Forwarding type:
2 = All calls
3 = Outside calls only
4 = Intercom calls only
4.to hang up (if you dialed
in step 1).
Your Call Forwarding (Station)
Programmable Function Key flashes
when Call Forwarding is activated.
1.+ .
OR
1.(Call Forward to Station).
2..
3.to hang up (if you dialed
in step 1).
Your Call Forwarding (Station)
Programmable Function Key goes out.
22
Call Forward/DND Override
If you call an extension that is Call Forwarded or in Do Not Disturb,
use Call Forwarding/DND Override to talk to the extension user anyway. This is helpful, for example, if you have an important message or
emergency and you must get through.
To override an
extension:
1. Call the forwarded or DND extension.
2.(Override).
23
Call Redirect
Call Redirect allows you to transfer a call to a pre-defined destination
(such as an operator, voice mail, or another extension) without
answering the call. This can be useful if you are on a call and another
rings in to your extension. By pressing the Call Redirect key, the call
is transferred, allowing you to continue with your current call.
The following types of calls cannot be redirected with the feature:
●
ACD
●
Transferred
●
Department Group (all ring mode)
The pre-defined destination has to be an extension number or voice
mail pilot number.
●
Door Box
●
Virtual Extension
To redirect a ringing
24
1. With an incoming call ringing your
call:
extension, press (Call Redirect)
without lifting the handset or pressing
the CALL keys.
A confirmation tone is heard over the
telephone’s speaker.
After pressing the Call Redirect key,
the call will not recall the extension.
Call Timer
You can time your outside calls on your telephone display. You'll find
Call Timer indispensable if you must keep track of your time on the
phone. For incoming calls, the Call Timer begins as soon as you
answer the call. For outgoing calls, the Call Timer starts about 10 seconds after you dial the last digit.
To time your outside
calls:
1. Place or answer the outside call.
The Call Timer starts automatically.
25
Call Waiting/Camp On
After you call a busy extension, use Call Waiting to wait in line (i.e.,
Camp On) without hanging up. When you Camp On, the system signals the busy user indicating that you are waiting. Your call goes
through when the busy extension becomes free.
Call Waiting also helps when you are on the phone because it lets you
know when additional calls are trying to get through. Call Waiting lets
your callers wait in line without being forgotten.
Note: When you call a busy attendant, your call will normally "stack
up" in queue behind other waiting callers.
To Camp On to a busy
extension:
To cancel a Camp On
request:
26
1. Call the busy extension. You must hear
busy tone.
2.or (Camp On).
3. Wait without hanging up.
Your Camp On Programmable
Function Key lights while you wait.
If you hang up, the system converts
your Camp On to a Callback (see page
27).
To Camp On to a trunk, see the Trunk
Queuing feature on page 122.
1. Hang up.
If you skip step 2, the extension will
call you back when it becomes free.
2.+ .
OR
(Camp On).
Your Camp On Programmable
Function Key goes out.
Callback
When you call a busy extension, you can leave a Callback request for
a return call. You do not have to repeatedly call the busy extension
back, hoping to find it idle. When you leave a Callback, the system
handles your request as follows:
●
When the busy extension becomes idle, the system rings you.
●
After you answer the Callback ring, the system then rings the formerly busy extension. (If that extension doesn't answer, the system
cancels the Callback.)
●
As soon as the other extension answers, the system sets up an
Intercom call between you and them.
If your phone has Automatic Callback, you answer the Callback ring
as soon as you lift the handset. If your phone doesn't have Automatic
Callback, you must press the ringing line appearance key to answer
the Callback ring.
To place a Callback:
To cancel a Callback:
1. Call a busy extension.
2.or (Callback).
3. Hang up.
4.when busy extension calls you
back.
If you don't have Automatic Callback,
you'll have to press the ringing Line
Appearance key.
1.+ .
OR
(Callback).
27
Caller ID
Caller ID allows a display keyset to show an incoming caller’s telephone
number (up to 12 digits) and optional name. The Caller ID information
can be displayed before and after answering a call. The system provides
the Caller ID pre-answer display which allows you to preview the
caller’s number before picking up the ringing line. Depending on programming, it may also be displayed after answering a call. This information is stored in Abbreviated Dialingbins or under one-touch keys.
Display telephone users have the ability to check the identity of an
incoming call while they are currently busy on a call. The type of
information that displays will depend on the type of call being
received. Intercom calls will display station names, while incoming
trunk calls will display Caller ID, ANI or the name assigned to the
line. Depending on the system programming, this information can be
displayed either automatically or manually.
Caller ID will temporarily store 16 calls (this included abandoned or
unanswered calls). New calls replace the old calls when the maximum
number of calls is reached. An unanswered call will cause the Call
History key to flash, indicating a new call has been placed in the temporary memory. If enabled in programming, the telephone’s display
will show “CHECK LIST”.
To display Caller ID
for calls lamping your
phone or not auto-
matically displayed
(
without
Handsfree enabled):
To manually display
caller information for
28
Automatic
a second call:
1. Do not lift the handset and press .
If the Caller ID data includes the
name, you can scroll left and right by
pressing * and #.
2.or press to answer the call.
1. While on a call with a second call ringing
in, press + flashing.
The display indicates caller information.
To view Caller ID after answering a call
when Privacy Release is used, press CHECK
+ CLEAR. Pressing the line key can also be
done, but the call is then made private.
2. To clear the display, either press or
it will clear on it’s own.
Caller ID
To store a Caller ID
number in an
Abbreviated Dial bin:
You can store the Caller ID data in the system’s Abbreviated Dial Table or in one of
your One Touch keys.
1. With a keyset in an idle condition, press
the LIST Soft Key.
2. Press the CID Soft Key (Caller ID). The
display shows:
##: xxxxxxxxxxxxx
mm-dd hh:mm
↑↓Store DEL
## = List Number
xx = Caller ID number
mm-dd hh:mm = incoming date/time
↑ = Preveiw List
↓ = Next List
Store = Store in List
DEL = Delete from List
3. Press the STORE Soft Key. The display
shows:
##: xxxxxxxxxxxxx
mm-dd hh:mm
OneTAbbC ABBg
## = List Number
xx = Caller ID number
mm-dd hh:mm = incoming date/time
OneT = Store in One-Touch key
ABBc = Store in Common Abbreviated Dial
bin
ABBg = Store in Group Abbreviated Dial bin
4. Press the ABBC or ABBG Soft Key.
5. Dial the Abbreviated Dial bin in which
the number is to be stored.
If you press HOLD, the next avail-
able Abbreviated Dial bin will be used.
If all Abbreviated Dial bins are used,
the display shows “TABLE IS FULL”.
6..
29
Caller ID
To store a Caller ID
number in an
Abbreviated Dial bin
(Cont’d):
To store a Caller ID
number in a One-
Touch key:
7. Enter the name to be associated with the
stored number.
For information on entering names,
refer to the Name Storing feature.
Names can be up to 12 digits long.
8..
9.to hang up.
You can store the Caller ID data in the system’s Abbreviated Dial Table or in one of
your One Touch keys.
1. With a keyset in an idle condition, press
the LIST Soft Key.
2. Press the CID Soft Key (Caller ID). The
display shows:
##: xxxxxxxxxxxxx
mm-dd hh:mm
↑↓Store DEL
## = List Number
xx = Caller ID number
mm-dd hh:mm = incoming date/time
↑ = Preveiw List
↓ = Next List
Store = Store in List
DEL = Delete from List
3. Press the STORE Soft Key. The display
shows:
##: xxxxxxxxxxxxx
mm-dd hh:mm
OneTAbbC ABBg
## = List Number
xx = Caller ID number
mm-dd hh:mm = incoming date/time
30
Caller ID
To store a Caller ID
number in a One-
Touch key (Cont’d):
To call a number
stored in temporary
memory:
OneT = Store in One-Touch key
ABBc = Store in Common Abbreviated Dial
bin
ABBg = Store in Group Abbreviated Dial bin
4. Press the ONET Soft Key.
5. Press the One-Touch key in which the
number is to be stored or dial 1-9, 0.
If you press HOLD, the next avail-
able One-Touch key will be used.
If all One-Touch keys are used, the
display shows “TABLE IS FULL”.
6..
7. Enter the name to be associated with the
stored number.
For information on entering names,
refer to the Name Storing feature.
Names can be up to 12 digits long.
8..
9.to hang up
1. Press (Call History) or press the
LIST Soft Key and CID.
The last addition to the list is displayed.
2. Press the ARROW DOWN Soft Key to
scroll through the list of numbers in
memory.
3. Press the DEL Soft Key to delete the
entry and scroll to the next entry.
The Call History key will remain on
as long as entries remain in memory.
4. To place a call back to a number in the
temporary memory list, with the number
to be dialed displayed, press a line, loop
or CALL key.
31
Conference
Conference lets you add additional inside and outside callers to your
conversation. With Conference, you can set up a multiple-party telephone meeting without leaving the office.
In addition to Conference, there are other ways to have a telephone meeting. See Voice Call Conference (page 33), Meet Me Conference (page
63), Meet Me Paging (page 65) and Tandem Trunking (page 114).
To set up a
Conference:
To exit a Conference
(without affecting the
other parties):
1. Place or answer call.
2.or (Conference).
3. Place the next call.
To access the outside call, either press
or dial a trunk access code. See
Outside Calls on pages 80 and 82 for
more.
If the second call to be conferenced is
ringing in, place the first call on hold,
answer the ringing call, then follow the
steps below.
4.or (Conference).
You may be able to have up to 32
callers. Repeat this step to add more
parties.
5. After adding all parties, press
again to begin the Conference.
Split (separate) the Conference calls
by pressing HOLD + 894.
1.to hang up.
You can set up a Conference with two
outside callers and then drop out of the
call - leaving the callers talking in an
Unsupervised Conference. Refer to
Tandem Trunking on page 114 for more.
32
Conference, Voice Call
With Voice Call Conference, others in your work area can easily join
into your outside calls. To initiate a Voice Call Conference, press a
uniquely programmed Voice Call Conference key and tell your coworkers to join the call. The system releases the privacy on the line,
and other users can just press the line key to join in. The system allows
either four or eight parties maximum per Conference. Voice Call
Conference does not use the telephone system features to announce the
call. You just announce it "through the air" to your co-workers.
In addition to Voice Call Conference, there are other ways to have a telephone meeting. See Conference (page 32), Meet Me Conference (page
63), Meet Me Paging (page 65) and Tandem Trunking (page 114).
To set up a Voice Call
Conference with a co-
worker in your imme-
diate work area:
To join a Voice Call
Conference
(if invited):
To exit a Voice Call
Conference without
affecting the other
parties:
1. Place or answer trunk call.
2.(Voice Call Conference).
3. Announce Voice Call Conference.
Just tell your co-worker's about the
call. Do not use telephone system features to announce it.
1. After Conference request, press indicated
line key ().
1.to hang up.
33
Conversation Record
This feature requires either an optional NVM-Series Voice Mail
☞
system or an AspireMail PCB installed in the system.
While on a call, press your Record key to record the conversation in
your mailbox. Voice Mail stores the conversation like any other voice
message. You can then save, edit or delete the recorded conversation.
For additional voice mail features, refer to page 123.
Recording Your Call
To record your active
call in your mailbox:
1.(Conversation Record).
You hear two beeps and your Record
key flashes. The beeps periodically
remind you that you are recording.
34
Department Calling
If you work closely with a group of co-workers, your Communications
Manager may have programmed you into a Department Calling Group.
Department Calling makes it easier for others in your company to send
calls to your group. This is because your Department Calling Group
has a dedicated pilot number. To get a free group member, co-workers
can just dial the pilot number instead of the group member's extensions. If you don't want to receive Department Calls, you can log out of
your group. You can log back in when you again want to receive calls.
Calls into your Department Group can route in two different ways:
Priority Routing and Circular Routing. With Priority Routing, incoming calls route to your group's highest priority extensions first.
Priority Routing
Call
Call
Call
N2IP-11
35
Department Calling
With Circular Routing, each call rings a new extension.
Circular Routing
Call 1
Call 2
Call 3
2IP-10
N
Call 4
To call a Department
1.+ Department Group pilot number.
Group:
To log out of your
Department Group:
1.+ + .
OR
(Department Group log out).
The key lights while you are logged out.
To return to your
Department Group:
36
1.+ + .
OR
1.(Department Group log out).
The key goes out when you log back in.
Department Step Calling
If you place an Intercom call to a busy Department Group member,
Department Step Calling allows you to quickly call another member in
the same group. You don't have to hang up and place another Intercom
call. You can also use Department Step Calling to cycle through the
members of a Department Group.
To make a Step Call:
1. Place call to busy Department Group
member.
OR
Place call to Department Group pilot
number.
2.or (Step Call).
3. Repeat step 2 to call other Department
Group members.
37
Dial Number Preview
Use Dial Number Preview to preview a number in your telephone's
display before you dial it out. This helps you avoid dialing errors. For
example, if you review the previewed number and find an error, you
can cancel the number and re-enter it correctly. Dial Number Preview
is available for both outside and Intercom calls.
To use Dial Number
Preview to place a
call:
1. Do not lift handset or press .
2. Dial the number you want to preview.
If VRS is installed, you will need to
press then dial the number to be
previewed.
3.to dial out the displayed number. If
the displayed number is an outside num-
ber, it must contain a line access code.
OR
to cancel the number without dial-
ing it out.
OR
to dial out the displayed outside
number on the selected line.
If your previewed outside number has
a trunk access code (e.g., 9), you can
press instead.
The system will not
strip out a trunk access code when you
press a line key.
automatically
38
Dial Pad Confirmation Tone
When you enable Dial Pad Confirmation Tone for your extension, you
hear a beep each time you press a dial pad key. This beep reminds you
that you have pressed a key. The confirmation tone is particularly
helpful for Intercom calls and calls on Dial Pulse lines. For these types
of calls, you don't hear tones echoed back to your handset or speaker
to confirm your dialing.
To enable or disable
Dial Pad Confirmation
Tone:
1.+ .
You hear confirmation beeps.
2.to hang up.
39
Directed Call Pickup
Use Directed Call Pickup when you need to answer a call ringing
another extension without leaving your phone. This lets you easily
cover a co-worker's calls when they have to be away from their desk.
To intercept calls ring-
ing a co-worker's
phone:
1.or .
2..
3. Dial your co-worker's extension number.
40
Directory Dialing
If you have a Display or Super Display phone, Directory Dialing
allows you to select a co-worker or outside number from a list of
names, rather than dialing the phone number. There are four types of
Directory Dialing:
ABBC - Company (Common) Abbreviated Dialing
ABBG - Department (Group) Abbreviated Dialing
OneT - Personal Abbreviated Dialing (One-Touch Keys)
EXT - Co-worker’s extension
Directory Dialing follows any feature restrictions that your system may
have enabled. For example, if your extension cannot normally use
Common Abbreviated Dialing, Directory Dialing can’t access it either.
To use Directory
Dialing from a display
keyset:
1. Do not press or .
2. Press the Directory Dialing Soft Key.
If you wait too long between your
selections, Directory Dialing automatically cancels.
3. Press the Soft Key for the Directory
Dialing type from the table below:
ABBc = Company (Common
Abbreviated Dialing)
ABBg = Department (Group)
Abbreviated Dialing
OneT = Personal Abbreviated
Dialing (One-Touch Keys)
EXT = Extensions
Directory Dialing follows any feature
restrictions that your system may have
enabled. For example, if your extension
cannot normally use Common
Abbreviated Dialing, Directory Dialing
can’t access it either.
41
Directory Dialing
To use Directory
Dialing from a display
keyset (Cont’d):
To cancel Directory
Dialing:
4. Dial the first letter/number for the
name/number you want to call.
For example, dial 2 for A, B, C or 2.
5. Press the Down Arrow Soft Key to jump
to that section.
6. Press or to scroll through all
the names/numbers that begin with that
letter/number.
If you wait too long between your
selections, Directory Dialing automatically cancels.
OR
or press , or to
place the selected call.
1. Press .
42
Do Not Disturb
Do Not Disturb (DND) blocks incoming calls, Call Forwards and
Paging announcements to your extension. DND permits you to work
undisturbed at your desk without interruptions from your phone. When
you activate DND, incoming calls still flash your line keys. While in
DND, you may use your phone in the normal manner for placing and
processing calls.
There are four Do Not Disturb options:
Do Not Disturb Options
1Blocks your outside calls
2Blocks Paging, Intercom calls, Call
Forwards and transferred outside calls
3Blocks all calls
4Blocks Call Forwards
0Cancels Do Not Disturb
To activate or deacti-
vate Do Not Disturb:
1. Do not lift the handset.
2.
OR
+ .
If you wait more than 10 seconds
before going to step 3, your system
automatically enables option 3. If you
already have DND enabled, waiting
more than 10 seconds cancels it.
3. Dial the DND option code (0-4).
43
Door Box
Your system may have Door Boxes. ADoor
Box is a self-contained Intercom unit typically used to monitor entrance doors. Avisitor at the door can press the Door Box call
button (like a door bell). The Door Box
then sends chimes to certain extensions. If
you receive Door Box chimes, you can just
lift the handset to answer them. You can
then talk to the visitor at the door.
Door Boxes come in handy at delivery
entrances. Your company doesn't have to have someone at the door to
monitor the entrance. You can just answer the Door Box instead. If the
door has an electric strike, you can even use your telephone to release
the door.
To call a Door Box:
To answer a Door Box
chime:
To activate the Door
Box strike:
44
1.+ + Door Box
number (1-8).
1.
1. While talking to the Door Box, press
.
DSS Console
If you do a lot of call processing (like an
operator or dispatcher), you may have
either a 110-Button DSS Console or 24Button Direct Line Selection (DLS)
Console. The DSS Console gives you a
Busy Lamp Field (BLF) and one-button
access to extensions, trunks and certain
system features. Use the DSS Console to
help you:
●
Call Extensions and Door Boxes
●
Place, answer and Transfer outside calls
●
Make Internal or External Pages
●
Switch the Night Service mode
●
Activate DSS Console Alternate Answer (i.e., redirect your calls to
another DSS Console)
Your DSS Console may also have keys stored with dialing codes or
Programmable Function Key operations. This gives your DSS
Console many of the features available on One-Touch and function
keys. Check with your Communications Manager to see if your console has these functions.
To call an extension
from your DSS
Console:
1. With the 110-button console, press
EXT.1 or EXT.2 to select the range.
2. Press DSS Console key.
If your call voice-announces, you can
make it ring by dialing 1. If you don't
have Handsfree, lift the handset to speak.
Extension BLF
If DSS key is . . . Extension is . . .
OnBusy on a call
OffIdle
Flashing fastIn DND
45
DSS Console
To place an outside
call from your DSS
Console:
To answer an outside
call from your DSS
Console:
To call a Door Box
from your DSS
Console:
1. Press DSS Console key assigned to outside line.
2. Dial outside telephone number.
If you don't have Handsfree, you
must lift the handset to speak.
Outside Line BLF
If DSS key is . . . Outside line is . . .
OnBusy on a call
OffIdle
Flashing slowlyRinging
1. Press flashing DSS Console key
assigned to outside line.
1. Press DOOR + DSS Console key for
Door Box you want to call (1-8).
If you don't have Handsfree, you
must lift the handset to talk to the Door
Box.
Door Box BLF
If DSS key is . . . Door Box is . . .
OnBusy or ringing in
OffIdle
46
DSS Console
To Transfer a call
using your DSS
Console:
To make a Page using
your DSS Console:
1. Place or answer call.
If you are on an Intercom call, press
before going to the next step.
2. Press DSS Console key for extension
that will receive Transfer.
You cannot Transfer to an extension
that is busy or in DND.
3. (Optional) Announce call.
If the called party doesn't want the
call, press flashing to retrieve it.
4.to hang up.
1. Press PAGE (for External Paging) or
GROUP (for Internal Paging).
2. Press DSS Console Paging key.
DSS keys 1-8 are for External Paging
zones 1-8. DSS keys 1-64 are for
Internal Paging zones 1-64. (If the zone
is busy, try again later.)
If you don't have Handsfree, lift the
handset to make your announcement.
Paging BLF
If DSS key is . . .Zone is . . .
OnBusy
OffIdle
47
DSS Console
Switching the Night
Service mode from
your DSS Console:
To activate DSS
Console Alternate
Answer:
1. Press Night Service key (NIGHT, DAY,
BREAK or NITE 2).
Night Service BLF
If this key is lit . . . System in in the . . .
NIGHTNight Mode
DAYDay Mode
BREAKRest Mode
NITE2Midnight Mode
1. Press ALT.
You hear a short confirmation tone.
If you hear a long tone, you cannot
enable Alternate Answer. Another user
has already enabled your console as
their Alternate Answer destination.
Alternate Answer BLF
When the ALT Alternate Answer
key is . . .is . . .
OnEnabled
OffDisabled
48
Flash
Flash allows you to access certain features of the telephone company
or PBX to which your phone system is connected. This lets you take
full advantage of whatever features the connected telephone company
or PBX offers. Flash accesses these features by momentarily interrupting the loop current on your outside line. This is much like briefly
pressing and then releasing the hookswitch on your telephone at home.
To flash the outside
line you are on:
1.
49
Forced Trunk Disconnect
Forced Trunk Disconnect enables you to disconnect (release) another
extension's active outside call if you need to use their line. You can
then place a call on the released line.
C A U T I O N
Forced Trunk Disconnect abruptly terminates the active
call on the line. You should use this feature only in an
emergency and when no other lines are available.
To disconnect a busy
trunk:
1. Press for the busy trunk.
OR
Dial trunk access code (e.g.,
+ trunk number).
2..
You hear confirmation beeps as the
system disconnects the line. You can
now place a call on the free line.
50
General Message
This feature requires the Voice Response System (VRS) provided
☞
by the DSP daughter board (DSPDB).
A General Message is a prerecorded Voice Response System (VRS)
message to which you and your co-worker's can listen. This message
typically contains important company information that all employees
should hear.
To listen to the
General Message:
To record, listen to or
erase your General
Message:
1. Do not lift the handset or press .
2.
1.+ .
2. To record, dial .
OR
To listen, dial .
OR
To erase, dial .
If you dial 5 or 7, you can dial # to
hear the message again.
If you dial 3, you can press HOLD to
cancel before going to the next step.
3.to hang up.
MW flashes on each phone until the
user listens to the message.
51
Group Call Pickup
If you frequently work together with the same people, your extensions
may be in a Call Pickup Group. This allows you and your co-workers
to use Group Call Pickup to easily answer each other's ringing calls.
Group Call Pickup also helps if you frequently cover for co-workers
in another Pickup Group. When a call rings one of their phones, you
can intercept it even if you don't know their extension numbers.
With Group Call Pickup, you can intercept the following types of calls:
●
A call ringing an extension in your own Pickup Group.
●
A call ringing an extension in another Pickup Group when you
know the group number.
●
A call ringing an extension in another Pickup Group when you
don't know the group number.
To answer a call ringing another phone in
your Pickup Group:
To answer a call
ringing a phone in
another Pickup
Group:
52
1.+ (Pickup).
OR
+ .
When you don't know the Pickup Group
Number
1. + (Pickup).
OR
+ .
When you know the Pickup Group number
1.+ (Pickup).
OR
+ + Pickup
Group number (1-9 or 01-64).
Group Listen
Use Group Listen when you want others in your office to listen in on
your call. While you talk on the handset, your caller's voice broadcasts
over your telephone's speaker. Group Listen automatically turns your
Handsfree microphone off so your caller cannot hear the conversation
in your office.
To initiate Group
Listen:
To talk Handsfree
after initiating Group
Listen:
To cancel Group
Listen (without hang-
ing up your call):
1. Place or answer call using the handset.
2.twice (but do not hang up).
SPK flashes slowly.
You can talk to the caller through
your handset. Your co-workers hear
your caller's voice over your phone's
speaker.
When you press SPK once, you turn
your Speakerphone on and your handset
off. The second press turns on Group
Listen.
1.
You must have a speakerphone for
Handsfree operation.
1. Do not hang up + Press flashing .
You can talk to your caller over your
handset. Your co-workers can no longer
hear your caller's voice.
53
Handsfree and Monitor
When it's inconvenient to hold the handset, you can use the speaker
and microphone in your telephone and talk Handsfree instead.
Handsfree is great when you don't have a free hand for the phone.
(For example, you may want to enter data at a computer terminal
while talking to a customer on the phone.)
There are three types of Handsfree operation:
HandsfreeYou can place and answer calls by pressing
SPK instead of using the handset. You must
have a Speakerphone to have Handsfree.
Check with your Communications Manager.
AutomaticYou can press a line or line appearance key
Handsfreewithout first lifting the handset or pressing
SPK. Your Communications Manager may
have enabled this option for you.
MonitorYou can place a call without lifting the handset,
but you must lift the handset to speak. You
always have this option - regardless of the type
of phone you have or how your system is set up.
To talk Handsfree:
To change a handset
call into a Handsfree
To change a
Handsfree call into a
handset call:
54
1. or or .
2. Place call.
3. Speak toward phone when called party
answers.
1. and hang up the handset.
2.to hang up when you are done.
call:
1.
Headset Operation
To get even more freedom and convenience than with Handsfree, purchase a Headset and connect it to your telephone. In addition to having your hands free for other work, you'll have privacy on a call that is
not available with Handsfree. With a Headset installed, either the
handset or Headset can be used for calls.
To enable the
headset:
To use the headset:
1. Plug in the headset into the headset jack
on the bottom of the phone.
1. Press (Headset) then press
to make an outside call.
OR
Press (Headset) to get Intercom
dial tone.
OR
If on a call, (Headset) to hang
up.
The headset key lights when
you enable the headset mode.
You can still receive and respond to
voice-announced Intercom calls with a
headset connected to the phone.
55
Hold
Don't place your handset down on the desk when you need your caller
to wait, use Hold instead. Hold places your call in a temporary waiting
state until you can get back to it. While the call waits, you can process
calls or use other features. And don't worry if you forget about the call
and leave it on Hold too long - it will recall back to you.
Your telephone system provides four types of Hold (see the chart below).
Your Communications Manager can tell you which types you can use.
System HoldFor your normal calls . . .
When you place an outside call on System Hold,
it flashes your line key and the line keys on your
co-worker's phones as well. Either you or another co-worker can pick up the call on Hold.
ExclusiveFor high priority calls . . .
HoldAfter you place an outside call on Exclusive Hold,
it flashes your line key but looks busy to your coworkers. Only you can pick up the call from Hold.
Group HoldPut calls on Hold for your Department Group . . .
If you are a member of a Department Calling
Group, you can use Group Hold. When you
place an outside call on Group Hold, only you
and the members of your Department Calling
Group can pick it up.
Intercom Hold While talking to a co-worker . . .
Intercom calls can also go on Hold. However,
the Intercom call on Hold stays on your phone.
Another extension user cannot pick it up.
System Hold
To place an outside
call on System Hold:
56
1.
The or key flashes
slowly while on Hold; flashes fast when
recalling.
Hold
To pick up an outside
call on System Hold:
Exclusive Hold
To place an outside
call on Exclusive Hold:
To pick up an outside
call on Exclusive Hold:
Group Hold
To place a call on
Hold so anyone in
your group can pick it
up:
To pick up a call on
Group Hold:
Intercom Hold
1. Pressing flashing .
1.(Exclusive Hold).
The key flashes fast while on
Hold; flashes slowly when recalling.
1. Pressing flashing .
1.+ + to hang
up.
1.+ .
To place an Intercom
call on Hold:
To pick up an
Intercom call from
Hold:
1.+ to hang up.
1.+ .
57
Hotline
When you need one-button calling and Transfer to a co-worker, use
Hotline. You'll find Hotline to be a great convenience if there is someone in your company with whom you work closely (such as your business partner). You and your partner can call or Transfer calls to each
other just by pressing a single key.
Your Hotline key shows the status of your Partner's extension:
When the key is . . .Your partner's phone is . . .
OffIdle
OnBusy or ringing
Fast FlashIn Do Not Disturb
Double Wink OnACD Agent logged into group
Wink OffACD Agent logged off
To place a call to your
Hotline partner:
To Transfer your out-
side call to your
Hotline partner:
To answer a call from
your Hotline partner:
58
1.(Hotline).
Optionally lift the handset.
1.(Hotline) + Announce call and
hang up.
OR
(Hotline) + Hang up to have
your call wait at your Hotline partner
unannounced.
If unanswered, the call recalls to you.
1. If you hear two beeps, speak toward the
phone.
OR
If your telephone rings, or .
Intercom
Call a co-worker over the Intercom. Normally, you are not restricted
from placing an Intercom call to any other extension. However, if your
telephone system is shared by several businesses, you may not be able
to call the other business's extensions. Check with your
Communications Manager.
To place an Intercom
To answer an
Intercom call:
Intercom calls you place may either ring or voice-announce at your
co-worker's extension. What happens depends on how your co-worker's extension is set up. You can, however, dial a code to change from
one method to the other.
The Intercom calls you receive can also either ring or voice-announce.
You decide the best way to answer your Intercom calls and then
enable the option you want.
1.+ Extension number.
call:
You can optionally dial 0 for your
operator or *8 for your Voice Mailbox.
If the extension you call is busy or
doesn't answer, you can (without hanging up):
- Dial another extension.
- Dial 8 to leave a message in your
co-worker's mailbox.
For one-touch calling, see Hotline
(page 58), Call Coverage (page 71) or
One-Touch Keys (page 78) instead.
1. If you hear two beeps, speak toward the
phone.
Your telephone picks up your voice.
OR
If your telephone rings, .
59
Intercom
To change the mode
of an Intercom call
you placed:
To make your incom-
ing Intercom calls
voice-announce:
To make your incom-
ing Intercom calls
1.
If the call is ringing, this makes it
voice-announce. If the call voiceannounces, this makes it ring.
1.+ + to hang
up.
1.+ + to hang
up.
ring:
Intercom Abandoned Call Display
You can display a list of the Intercom calls placed to you while you
were away from your phone.
To display the list of
Intercom calls you did
not answer:
1.+ .
Press CALL2 repeatedly until no
more calls display.
2.to return to the normal Time and
Date display.
60
Last Number Redial
Instead of dialing a busy or unanswered outside call again, quickly
redial it with Last Number Redial. Last Number Redial stores the last
outside call you placed in memory so you can easily recall it. The
stored number can be up to 24 digits long, using 0-9, # or *.
You can also quickly redial your last call using Repeat Redial (page
101) and Save Number Dialed (page 105).
To redial your last
call:
To check the stored
number:
To erase the stored
number:
1.+ .
OR
+ .
OR
+ or to scroll + .
If you don't press a line key, the system automatically selects a trunk from
the same group as your original call.
OR
+ .
The system automatically selects a
trunk from the same group as your
original call.
1.
The stored number displays for six seconds. The stored number dials out if you:
- Lift the handset
- Press an idle line key
- Press an idle CALL key, or
- Press SPK
2.
1.+ .
61
Line Preference
Line Preference determines how you place and answer calls. There
are two types of Line Preference: Incoming Line Preference and
Outgoing Line Preference. Ask your Communications Manager which
type you have.
IncomingIncoming Line Preference sets how you
Lineanswer calls. When a call rings your phone,
Preferencelifting the handset answers either the ringing
call (Ringing Line Preference) or seizes an idle
line (Idle Line Preference). If you primarily
answer calls and seldom place calls, Ringing
Line Preference is for you. If you normally
place calls and seldom answer them, then Idle
Line Preference is for you.
OutgoingOutgoing Line Preference sets how you place
Linecalls. With Outgoing Intercom Line
PreferencePreference, you hear Intercom dial tone when
you lift the handset. With Outgoing Trunk Line
Preference, you get dial tone on an outside
line when you lift the handset. If you normally
call co-workers, use Outgoing Intercom Line
Preference. If you frequently call outside your
company, use Outgoing Trunk Line
Preference.
62
If you have Incoming Idle Line Preference,
Outgoing Line Preference also determines how
your phone works as a call rings.
Meet Me Conference
Use Meet Me Conference to have a telephone meeting which lets others join if they choose. After you announce the Meet Me Conference
over the Paging, a co-worker joins the meeting by dialing the Meet
Me Conference code. There are two types of Meet Me Conference:
Meet Me External Conference and Meet Me Internal Conference. With
Meet Me External Conference, announce the meeting with External
Paging. With Meet Me Internal Conference, announce the meeting
with Internal Paging. The system allows either four or eight parties
maximum per Meet Me Conference.
In addition to Meet Me Conference, there are other ways to have a
telephone meeting. See Conference (page 32), Voice Call Conference
(page 33), Meet Me Paging (page 65) and Tandem Trunking (page
113).
Meet Me External Conference
To make a Meet Me
External Conference:
1. While on a call, press .
2.+ External Paging zone
(1-8 or 0 for All Call).
OR
(External Paging).
You can optionally press CALL1 and
dial combined zones *10 to *18 instead.
See Paging on page 88 for more on
combined zones.
3. Announce the zone.
4.twice when co-worker answers
your page.
5. Repeat steps 1-4 for each co-worker you
want to add.
63
Meet Me Conference
To join a Meet Me
External Conference:
1.+ + External
Paging zone (1-8 or 0 for All Call).
You connect to the other parties.
Meet Me Internal Conference
To make a Meet Me
Internal Conference:
To join a Meet Me
Internal Conference:
1. While on a call, .
2.+ Internal Paging zone
(0-9 or 00-64).
OR
You can optionally press CALL1 and
dial combined zones *10 to *18 instead.
See Paging on page 88 for more on
combined zones.
3. Announce the call.
4.twice when co-worker answers
your page.
5. Repeat steps 1-4 for each co-worker you
want to add.
1.+ (if your phone
is in the zone called).
OR
(Internal Paging).
64
+ + Zone (0-9 or
00-64) (if your phone is not in the zone
called).
OR
(Internal Paging Zone Answer)
(if your phone is in the zone called).
Meet Me Paging
Need to talk to a co-worker and don't know where they are? Meet Me
Paging allows you to set up a private meeting on a Page zone. While
you meet on the zone, no one else can hear your conversation, join in
or make an announcement using that zone. There are two types of
Meet Me Paging: Meet Me External Paging and Meet Me Internal
Paging. With Meet Me External Paging, you hold the meeting on an
External Paging zone. With Meet Me Internal Paging, you hold the
meeting on an Internal Paging zone.
In addition to Meet Me Paging, there are other ways to have a telephone meeting. See Conference (page 32), Voice Call Conference
(page 33), Meet Me Conference (page 63) and Tandem Trunking
(page 113).
Meet Me External Paging
To make a Meet Me
External Page:
To join a Meet Me
External Page:
1.+ + External
Paging zone (1-8 or 0 for All Call).
OR
(External Paging Zone).
2. Announce the zone.
You can optionally press CALL1 and
dial combined zones *10 to *18 instead.
See Paging on page 88 for more on
combined zones.
1.+ + External
Paging zone (1-8 or 0 for All Call).
You connect to the other party.
65
Meet Me Paging
Meet Me Internal Paging
To make a Meet Me
Internal Page:
To join a Meet Me
Internal Page:
1.+ + Internal
Paging zone (0-9 or 00-64).
OR
(Internal Paging Zone).
You can optionally press CALL1 and
dial combined zones *10 to *18 instead.
See Paging on page 88 for more on
combined zones.
2. Announce the zone.
1.+ (if your phone
is in the zone called).
OR
(Internal Paging Zone Answer)
(if your phone is in the zone called).
OR
+ (if your phone
is not in the zone called).
66
Memo Dial
While on an outside call, use Memo Dial to jot a number down in
your phone's memory. Memo Dial is like a notepad. For example, if
you dial Directory Assistance and ask for a number, you can use
Memo Dial to remember it. You can then quickly call the stored
Memo Dial number after you hang up.
To store a number
while on a call:
To call a stored Memo
Dial number:
To check the stored
Memo Dial number:
To erase the stored
Memo Dial number:
1.(Memo Dial) + Dial number you
want to store + (Memo Dial).
Continue with conversation.
2.to hang up when you are done.
1. Do not lift the handset + (Memo
Dial).
2.
The stored number dials out only if
you store a trunk access code before the
number.
OR
The stored number dials out.
1. Do not lift the handset + (Memo
Dial).
The stored number displays.
1.+ (Memo Dial).
2.to hang up when you are done.
67
Message Waiting
Don't keep recalling a busy or unanswered co-worker. Leave them a
Message Waiting request for a return call instead. The request is a
flashing lamp at the extension you call and a steadily lit
lamp on your phone. When your co-worker answers the Message
Waiting, they automatically call your extension. And if someone
leaves you a Message Waiting, you'll know you didn't miss their call.
In addition, Message Waiting lets you:
●
View and selectively answer messages left at your display extension.
●
Cancel messages left at your extension.
●
Cancel messages you left at other extensions.
You can leave messages at any number of extensions simultaneously.
Also, any number of co-workers can leave you a message at the same
time.
To leave a Message
Waiting:
To answer a Message
Waiting:
68
1. Call busy or unanswered extension.
2.or (Message Waiting).
3.to hang up.
Your MW lights.
When you have a Message Waiting, MW
flashes fast.
1.+ .
OR
+ (Message Waiting).
If the called extension doesn't answer,
dial 0 or press (Message
Waiting) to leave them a message.
Message Waiting
To display/check your
Messages Waiting list:
To cancel all your
Messages Waiting:
These are the messages co-workers left at
your extension. The messages left first
display first.
1.+ + or
to scroll through your messages.
Press your Message Waiting key or
CALL1 to call the displayed extension.
2.to return to the Time and Date
display.
OR
1.(Message Waiting).
2.or to scroll through your
messages.
Press your Message Waiting key or
CALL1 to call the displayed extension.
This includes messages you have left for
other extensions and messages other
extensions left for you.
1.+ .
2.to hang up.
To cancel messages
you left at an
extension:
1.+ + Extension.
2.to hang up.
69
Microphone Cutoff
Turn your telephone's Handsfree and handset microphone off when
you don't want your caller to hear your voice. When you turn your
Handsfree or handset microphone off, it stays off until you choose to
turn it back on.
To turn your
Handsfree micro-
phone off and on:
To turn your
Handsfree and hand-
set microphone off
and on:
1.
This turns your Handsfree micro-
phone off. You can press this key anytime while your phone is idle, busy on a
call or ringing.
OR
This turns your Handsfree micro-
phone back on.
1.(Microphone Cutoff).
You hear confirmation beeps. Your
mic is off when the key is lit.
You can press this key anytime while
on an outside call. For Intercom calls,
you can only press this key when the coworker you call lifts the handset or
presses to answer.
70
Multiple Directory Numbers/Call Coverage
Multiple Directory Numbers
Multiple Directory Numbers allow you to have more than one extension number. In addition to your "normal" extension number (e.g.,
320), you can have additional "virtual" extension numbers on Multiple
Directory Number function keys. For example, you can have virtual
extension number 600 for your sales calls. When a call routes to 600,
it goes to your Multiple Directory Number key assigned to virtual
extension 600. In this way, you can easily tell calls to your extension
from sales-specific calls. Check with your Communications Manager
to see if you have any Multiple Directory Number keys.
Call Coverage
Use a Multiple Directory Number key assigned to a co-worker's extension when you need Call Coverage for their calls. The Multiple
Directory Number key shows you when your co-worker is busy and
flashes slowly when they have an incoming call. You can even press
the key to intercept the incoming call.
Place and Receive Calls on Call Coverage/Multiple
Directory Number Keys
Multiple Directory Number keys/Call Coverage keys can be used
three separate ways, depending on how the key is set up in system
programming.
●
a DSS key to the extension and for receiving incoming calls
●
answering incoming calls with the ability to place outgoing ICM
or CO calls
OR
●
just for receiving incoming calls
You can have Multiple Directory Number keys for many different
extensions and virtual extensions. In addition, you and other co-workers can share the same Multiple Directory Number keys. For example,
everyone in your department could have a key for the sales virtual
extension. Your Multiple Directory Number keys can ring or not ring.
Your Communications Manager can tell you how your keys are set up.
71
Multiple Directory Numbers/Call Coverage
To answer a call
ringing your Multiple
Directory Number/Call
Coverage key:
To place a call to a
Multiple Directory
Number:
1. Press flashing (Multiple
Directory Number).
1.
2.(Multiple Directory Number).
OR
Dial virtual extension number.
72
Name Storing
You can program a name for your extension. The name can be up to 12
digits long. When you call a co-worker that has a display telephone,
they see your name instead of your extension number. Your co-worker
knows who's calling without having to look up your extension number.
Use the following chart when entering or editing your name. When
using the One-Touch (DSS) keys, press the key once for the first character, twice for the second character, etc. For example, to enter a C,
press DSS1 three times.
## = Accepts an entry (only required if two letters on the same key are
CONFClear the character entry one character at a time.
CLEARClear all the entries from the point of the flashing cursor and to the
1 @ [ ¥ ] ^ _ ` { | }
0 ! “ # $ % & ’ ( ) ôÕúäöüα ε θ
* + , - . / : ; < = > ? π∑σΩ∞¢£
needed - ex: TOM). Pressing # again = Space.
right.
When you want to. . .
→→
→→
←←←← ÁÀÂÃÇÉÊìó
To program your
extension's name:
1.+ + Dial your
extension number + Enter name (see the
chart above).
Your name can be up to 12 digits long.
2..
You hear confirmation beeps.
3.to hang up.
This feature may be restricted for
some users.
73
Night Service
You may be able to activate Night Service for your system. Used after
normal working hours, Night Service redirects your system's incoming
calls to where they should ring at night. For example, when most of
your co-workers have left for home, your system may redirect calls to
the security desk. When you activate Night Service, select one of eight
modes of operation:
●
Day Mode - normal working hours.
●
Night Mode - after hours (usually evening).
●
Midnight Mode - late at night to early in the morning.
●
Rest Mode - lunch and early evening (dinner time).
●
Day Mode 2 - normal working hours.
●
Night Mode 2 - after hours (usually evening).
●
Midnight Mode 2 - late at night to early in the morning.
●
Rest Mode 2 - lunch and early evening (dinner time).
There are two types of Night Service ringing for outside calls:
Assigned Night Answer (ANA) and Universal Night Answer (UNA).
With ANA, specific telephones are programmed to ring at night (like
the security desk in the example above). UNA causes incoming calls
to ring over the External Paging speakers. If your extension has a line
key for the call, just press the line key to pick up the UNA call. In
addition, you may be able to dial the Universal Answer Code to pick
up calls for which you don't have line keys.
Your system may switch Night Service modes automatically. Check
with your Communications Manager if this happens, and when the
switch-over occurs.
74
Night Service
To activate Night
Service by dialing
codes:
To activate Night
Service using pro-
grammable keys:
1.+ + Night Service
Password.
The Night Service Password is normally 0000. Check with your
Communications Manager.
2. Dial the Night Service Mode: 1= Day
Mode, 2 = Night Mode, 3 = Midnight
Mode, 4 = Rest Mode, 5= Day 2 Mode,
6 = Night 2 Mode, 7 = Midnight 2
Mode, 8 = Rest 2 Mode
You hear confirmation beeps.
3.to hang up.
1.(Night Service).
You hear a beep and the key lights to
indicate the mode selected:
Day Mode Key
Night Mode Key
Midnight Mode Key
Rest Mode Key
Day 2 Mode Key
Night 2 Mode Key
Midnight 2 Mode Key
Rest 2 Mode Key
To use Universal
Answer to pick up a
UNA call:
1.+ .
You are connected to the call.
75
Off Hook Signaling
Trying to get in touch with a co-worker who is busy on a handset call?
Use Off Hook Signaling to let your co-worker know you're trying to get
through. The off hook signal you send to your co-worker is ringing over
their idle (second) line appearance or through their speaker, depending
on system programming.
Your phone system provides four Off Hook Signaling options (see
the chart below). Ask your Communications Manager which options
you have.
AutomaticCalling a busy extension automatically
Signalinginitiates Off Hook Signaling. You'll find this
option helpful if you are someone that must
quickly process calls (such as a receptionist or
operator).
ManualAfter reaching a busy extension, manual
Signalingsignaling gives you the choice of using Off
Hook Signaling or activating another feature.
If you don't have Automatic Signaling, you
have Manual Signaling.
Selectable OffIf your extension has Handsfree, you can have
Hook Signaling Off Hook Signaling ring your phone's second
Modechannel or voice announce - at your discretion.
There are four types of Off Hook Signaling
rings you can receive (ask your
Communications Manager):
- Muted off hook ringing
- Normal off hook ringing
- Two beeps over the speaker
- One beep in the handset
CalledYour extension may block Off Hook Signaling
Extensionfrom other extensions. Use this option if you
Blockdon't like to be interrupted while on a call.
76
Off Hook Signaling
Your co-worker receives Off Hook Signaling ring. They must first
place their initial call on Hold before they can respond to you. They
cannot just speak toward their phone.
You can use other options when you are trying to get through. Use
Call Waiting (page 26) to wait in line without hanging up. Or, you can
leave a Callback request for a return call (page 27). If you want, send
your co-worker a Message Waiting indication (page 68) or a Voice
Mail message (page 123). You may also be able to Voice Over (page
127) to your busy co-worker while they stay on their initial call.
To send Off Hook
Signals to an
extension busy on a
handset call:
1.
OR
(Off Hook Signaling).
77
One-Touch Calling
Use your One-Touch Keys for one button access to co-workers, outside lines and selected system features. You'll find this a great time
saver when calling the clients and co-workers you talk to most often.
Instead of dialing the codes, just press the One-Touch Key.
Your One-Touch Keys give you:
●
Direct Station Selection - One button access to your co-worker's
extensions.
●
Personal Speed Dial (Outside Calling) - One button access to
outside lines, line groups and telephone numbers. (You can also
have Personal Speed Dial if your phone doesn't have One-Touch
Keys - see page 81).
●
Abbreviated Dialing - One button access to Common and Group
Abbreviated Dialing bins.
●
Feature Codes - One button access to Feature Codes (e.g., 2 for
Callback).
●
Chain Dialing - Linking two or more One-Touch Keys for lengthy
dialing scenarios.
One-Touch Calling is the first level of operation on the One-Touch
Keys. In other words, One-Touch Calling occurs when you just press
the One-Touch Key.
To program a One-
Touch Key for DSS
(extension) calling:
78
1.+ + you
want to program.
2. Dial extension number you want
assigned to that key + .
3. Optional for Display Phones: Enter a
name for the One-Touch key (see Name
Storing on page 73) + .
3.to hang up.
One-Touch Calling
To program a One-
Touch Key for outside
calling (Personal
Speed Dial):
To program a One-
Touch Key for
Abbreviated Dialing:
1.+ + you
want to program.
2.for Trunk Group Access code.
OR
+ trunk number (01-200) for
a specific trunk.
OR
+ Trunk Group number
(e.g., 1) for a Trunk Group.
3. Dial the number you want to call + .
To enter a pause, press .
4. Optional for Display Phones: Enter a
name for the One-Touch key (see Name
Storing on page 73) + .
5.to hang up.
1.+ + you
want to program.
2.for Common or
for Group Abbreviated Dialing.
3. Dial Abbreviated Dialing storage code
(e.g., 001) + .
4. Optional for Display Phones: Enter a
name for the One-Touch key (see Name
Storing on page 73) + .
5.to hang up.
79
One-Touch Calling
To assign a Feature
Code to a One-Touch
Key:
To use a One-Touch
Key:
To chain the functions
of two One-Touch
Keys:
1.+ + you
want to program.
2. Dial Feature Code you want to store +
.
For example, store 2 to make a callback key. Refer to the features in this
handbook for the appropriate Service
Codes. Optional: Display phone users
can enter a name + HOLD.
3.to hang up.
1.
If you press a line key before pressing
a One-Touch Key for outside calling,
the system automatically removes any
stored trunk codes.
1.
Let the stored number dial out.
2. Press another .
The stored digits dial out.
To check the function
of a One-Touch Key:
80
1.+ .
The stored function displays. Repeat
this step to check additional keys. If you
cannot see the entire number stored,
dial .
2..
One-Touch Calling
Using Personal Speed Dial without One-Touch Keys
To program a Personal
Speed Dial number if
your phone doesn't
have One-Touch Keys:
To dial a Personal
Speed Dial number if
your phone doesn't
have One-Touch Keys:
1.+ .
2. Dial a Personal Speed Dial bin number
(1-9 or 0).
Bins 1-9 correspond to One-Touch
Keys 1-9. Bin 0 corresponds to key 10.
3. Dial outside number you want to call.
The bin should contain a trunk
access code: 9, #9 + Trunk number or
804 + Trunk Group number. To enter a
pause, press MIC.
4.to hang up.
1.+ .
2. Dial a Personal Speed Dial bin number
(1-9 or 0).
The stored number dials out.
81
Outside Calls, Answering
There are many types of outside calls that you can answer from your
phone. You can tell a lot about the call coming in by listening for ringing, watching your phone's keys and checking the display (if you have
one). Also use the chart below as a guide. Ask your Communications
Manager about the different types of calls you are expected to answer.
You may have line and loop keys on your phone. Aline key is dedicated to a particular outside line. When you press the line key to
answer a call, you always get the same line. Aloop key works just like
a line key, except that it is for any line in a preset line group. When
you press a loop key to answer a call, you get whichever line in the
group happens to be ringing.
For this type of call...You hear...And see...
Outside Call that rings Two quick rings -flashing slowly
your phonerepeated(red)
(If you have a line
key for it)flashing slowly
Direct Inward Line
(If you have a line Two quick rings -flashing slowly
key for it)repeated(green)
1
flashing slowly
Outside call or DILTwo quick rings -
that rings your phonerepeatedflashing slowly
(If you don't have a
line key for it)
Outside call that justNo Ringingflashing slowly
flashes a line key(red)
without ringing
82
Outside Calls, Answering
For this type of call...You hear...And see...
Transferred CallTwo quick rings -flashing slowly
(If you have a linerepeated(green)
key for it)
flashing fast
Transferred CallTwo quick rings (If you don't have arepeatedflashing fast
line key for it)
1
These calls initially ring only at your phone.
To answer an outside
call:
1.or .
Depending on how your phone is set
up, you may answer the call automatically. You phone's Line Preference
(page 62) determines what happens
when you lift the handset or press SPK
to answer a call.
2. Press flashing or .
You may be able to dial #0 at night to
pick up calls not ringing your phone.
83
Outside Calls, Placing
Your phone offers you several ways to place outside calls. You can:
●
Press a line key for one-button access to a specific line.
●
Press a loop key for one-button access to the first available line in
a line group.
●
Dial a code to select a specific line.
●
Dial a code to select the first available line in a line group.
●
Dial 9 to use Trunk Group Routing or Automatic Route Selection
(ARS).
The method you use depends on how your system and your phone are
set up. For example, if you should use only ARS for outgoing calls,
don't press line keys or dial up lines and line groups. On the other
hand, if your office is set up like a "key system", you and your coworkers will have line keys for the same outside lines. Your
Communications Manager can tell you which methods you should use
for placing outside calls.
To place an outside
call using a line key:
To dial a code to
select a specific line:
To dial a code to
select a line group:
84
1..
You may have to press SPK or lift the
handset before pressing the line key.
The line key lights (green).
2. Listen for dial tone.
3. Dial number.
1.+ + Line number (001-
200).
2. Dial number.
Check with your Communications
Manager to see which lines you can use.
1.+ + Line group
number.
Outside Calls, Placing
To dial a code to a
select line group
(Cont’d)
To use Trunk Group
Routing or ARS:
Your line group numbers are 1-9, 0199 or 001-200. Ask your Communications
Manager.
2. Dial number.
1.+ .
The system automatically routes your
call using ARS or Trunk Group Routing
- whichever is installed.
Converting from Pulse to Tone Dialing
If your company is in a Dial Pulse area, you may need to change the
dialing mode of your phone to tone (DTMF) after you place your initial call. This allows you to use dial-up services like electronic banking or a client's Voice Mail.
To change your dial-
ing mode to DTMF:
1. Place outside call normally.
Your call dials out as Dial Pulse.
2..
The next digits you dial go out as
DTMF.
Instead of dialing #, the system may
automatically convert to DTMF 10 seconds after you dial the last digit of your
outside call.
Are You Behind a PBX?
Your telephone system may be connected to a Private Branch
Exchange (PBX) rather than to the telephone company's lines. This
means that when you get dial tone on an outside line, you are really
getting dial tone from the PBX. This may affect the way you place
outside calls. For example:
●
After you press a line key, you may have to dial an additional
access code (e.g., 9) before you can dial your outside number.
85
Outside Calls, Placing
●
The PBX may restrict you from placing certain types of calls.
●
If you use Automatic Route Selection, your telephone system may
automatically insert whatever codes the PBX requires. For example, when you dial 9 926 5400 for an outside call, your system may
send 9 9 926 5400 to the PBX.
●
You may be able to Transfer to and Conference with other systems
connected to the same PBX.
Ask your Communication's Manager if you are behind a PBX.
You May Have a Private Line
A Private Line is simply a line on your phone that nobody else in the
system can use. Only you can place and answer calls on your Private
Line. Your Communications Manager can tell you if you have a
Private Line.
If You Hear a Warning Tone
While on an outside call, you may hear occasional beeps through your
speaker or handset. These tones remind you that you have been on the
call a long time.
How Prime Line Works
If you have Prime Line, you can place or answer a call on a specific
line just by lifting the handset. With Outgoing Prime Line Preference,
you get dial tone on your Prime Line when you lift the handset. This
happens even if another call is ringing in. If you usually need to place
calls, Outgoing Prime Line Preference may help you.
With Incoming Prime Line Preference, lifting the handset answers a
ringing call. If you want easy answering of incoming calls, Incoming
Prime Line Preference may be for you.
If Prime Line sounds helpful to you, your Communications Manager
may be able to set it up.
86
Outside Calls, Placing
Did Your Call Go Through?
If you dial certain calls and you find that they do not go through, ask
your Communications Manager the following questions:
●
Is my telephone Toll Restricted? If it is, what numbers am I prevented from dialing?
●
Can I override Toll Restriction? If so, what is my override code?
If you need to over-
1.+ + Password.
ride Toll Restriction:
2.+ Dial number without restriction.
●
Do I need to enter Account Codes (page 14) for outside calls?
●
Does my telephone use Automatic Route Selection? If it does, are
there any numbers that I cannot dial?
●
If my phone uses Automatic Route Selection, will I ever be
requested to enter an Authorization Code before the call can go
through? If so, what are my Authorization Codes?
If you need to enter
an ARS Authorization
Code:
1.+ .
You hear ARS dial tone.
2. Dial the outside telephone number.
You hear a second ARS dial tone.
3. Enter the ARS Authorization Code.
Ask your Communications Manager
for your ARS Authorization Codes.
87
Paging
Internal Paging
Need to locate a co-worker or make an announcement? Use Internal
Paging. Your system can have All Call Internal Paging and, depending
on your system, up to 64 zones of Internal Paging. When you make an
All Call Paging announcement, your voice broadcasts to all extensions
set to receive All Call Paging. When you make a Zone Paging
announcement, your voice broadcasts to all the idle extensions in the
zone you called.
To make an Internal
Page:
1.(Internal Paging).
OR
+ + Zone.
Internal Paging zones are 0-9 or 00-
64 (0 and 00 are All Call Internal
Paging).
2. Make announcement + to hang up.
External Paging
If you have your own external speaker system installed, you may be
able to use it for External Paging. This is particularly helpful in large
or noisy areas where the Internal Paging speakers in the telephones are
not loud enough. Your system can have All Call External Paging and
up to 8 zones of External Zone Paging.
To make an External
Page:
1.(External Paging).
OR
+ + Zone.
External Paging zones are 0-8, where
0 is All Call External Paging.
2. Make announcement + to hang up.
88
Paging
Combined Paging
Use Combined Paging when you want to simultaneously Page into an
internal and corresponding external zone. For example, you can Page
your company's warehouse and outside loading dock at the same time.
Combined Paging is available for Paging groups 1-9 and All Call.
To make a Combined
Page:
1.+ + Combined Paging
zone.
OR
(All Call External Page).
Combined Paging zones are 1-8 or 0
(for internal/external All Call).
2. Make Announcement.
3.to hang up.
89
Park
Have a call for a co-worker and can't find them? Put their call in a
waiting state called Park so they can pick it up. After you Park the
call, Page the co-worker you want to receive the call and hang up.
When your co-worker hears the Page, they dial the orbit or press a
Park key to pick up the call.
There are two types of Park: System and Personal. Use System Park
when you want to have the call wait in a system orbit. (There can be up
to 64 system orbits, depending on your system) Personal Park allows
you to Park a call at your extension so a co-worker can pick it up.
To Park a call in a
system orbit:
To pick up a parked
call from a system
90
1. Do not hang up.
2.(Park).
OR
+ + Park Orbit.
Park Orbits are 01-64. If you hear
busy, the orbit is busy. Try another
orbit.
3. Page your co-worker to pick up the call.
4.to hang up.
If not picked up, the call will recall to
you.
You can only pick up a call parked by a
member of your own Park group.
orbit:
1.+ (Park).
OR
+ + Park Orbit.
Park
To Park a call at your
extension:
To pick up a call
parked at an extension (yours or a co-
worker's):
1. Do not hang up.
2.+ .
3. Page your co-worker to pick up the call.
4.to hang up.
If not picked up, the call will recall
to you.
If parked at your
1.+ .
OR
If parked at a co-worker's extension:
1.+ + Co-worker's
extension.
extension:
91
Park and Page (VRS)
This feature requires the Voice Response System (VRS) provided
☞
by the DSP daughter board (DSPDB).
When you are away from your phone, Park and Page can let you know
when you have a call waiting to be answered. To enable Park and
Page, you record a Personal Greeting along with an additional Paging
announcement. Your callers hear your Personal Greeting and automatically wait at your phone. The system then broadcasts your prerecorded
Paging announcement. You can go to any co-worker's phone and pick
up your waiting call.
For example, you could record a Personal Greeting that says, "Hello. I
am away from my phone right now but please hold on while I am
automatically paged." Your Paging announcement could say, "(your
name), you have a call waiting on your line." Your caller hears your
Personal Greeting - and you hear the Paging broadcast.
To have the system
Page you when you
have a call:
92
1.+ .
OR
1.(Call Forward to Device).
2.+ When you hear, "Please startrecording", record your Personal
Greeting.
If you already have Park and Page or
Personal Greeting set up, you can dial:
7 to re-record
5 to listen (then # to listen again)
3 to erase (then optionally HOLD to
cancel the erase)
3..
4. When you hear, "Please start recording",
record your Page.
Park and Page (VRS)
To have the system
Page you when you
have a call
(Cont’d):
To pickup up your
Park and Page:
To cancel your Park
and Page:
5.+ Dial Page Zone that should
broadcast your announcement.
For example, for Internal Zone 1 dial
801 + 1. Or, for Combined Paging Zone
1, dial *1 + 1.
6. Dial Park and Page type:
2 = All calls
3 = Outside calls only
7.to hang up when you are done.
Your DND or Call Forwarding
(Device) Programmable Function Key
flashes when Call Forwarding is activated.
1.+ + Co-worker's
extension.
1.+ + .
2.to hang up when you are done.
93
Personal Greeting
This feature requires the Voice Response System (VRS) provided
☞
by the DSP daughter board (DSPDB).
Use Personal Greeting to forward your calls and automatically play a
recorded message to your callers. This lets you add a personal touch to
your Call Forwards. For example, you can record, "Hi, this is (your
name). I'll be out of the office today. In my absence, Mary Jones can
answer all your questions. Please hold on for Mary." Your callers hear
this message and then are forwarded to Mary Jones' phone.
To activate Personal
Greeting for your
phone:
1.+ .
OR
1.(Call Forward to Device).
2.+ When you hear, "Please start recording," record your Personal
Greeting.
If you already have Personal
Greeting or Park and Page set up, you
can dial:
7 to re-record
5 to listen (then # to listen again)
3 to erase (then optionally HOLD to
cancel the erase)
3.+ Personal Greeting condition:
2 = Busy or not answered
4 = Immediate
6 = Not answered
3 = Cancel
4. Dial the destination to receive your calls.
The destination can be:
●
A co-worker's extension.
●
Your Voice Mailbox (by dialing the
Voice Mail master number).
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