NEC acd User Guide

92600ACDU03

ACD

User Guide

Answering Calls

Answering Outside Calls . . .

Answer an outside call
ringing your ACD Group:

1. Lift handset.

●

Press the flashing line key if not connected.

●

If your ACD Group has Automatic Answer
enabled and you are using a customer­provided headset, the next call waiting is
picked up as soon as you press SPK.

Log In or Out of Your ACD Group

Log your extension

into the ACD Group:

Keyset

1. + .

OR

1. + (ACD Log On/Off).

DSL or SLT

1. Lift handset.

2. Dial .

Handling Your Calls

Log your extension

out of the ACD Group:

Work Time

Keyset

1. + .

OR

1. + (ACD Log On/Off).

2. to log out.

OR

2. to cancel and return to the group.

DSL or SLT

1. Lift handset.

2. .

3. to log out.

OR

3. to cancel and return to the group.

Work Time temporarily busies-out your phone so that you can work at
your desk uninterrupted. This gives you time to fill out important logs and
records as soon as you are finished with your call. There are two types of
Work Time - Manual and Automatic. Manual Work Time allows you to
put your phone in Work Time. With Automatic Work Time the telephone
system puts your phone in Work Time as soon as you hang up from a call.
The type of Work Time you have is determined by system programming.