NEC 5330 IP User Manual
MITEL 5330 IP and 5340 IP Phones
User Guide
NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks™ Corporation (MITEL
®
). The information is subject to change without notice and
should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel
and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Revisions of this document or new editions of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic or
mechanical - for any purpose without written permission from Mitel Networks Corporation.
TRADEMARKS
Mitel and Speak@Ease are trademarks of Mitel Networks Corporation.
Windows and Microsoft are trademarks of Microsoft Corporation.
Other product names mentioned in this document may be trademarks of their respective companies and
are hereby acknowledged.
Mitel 5330 IP and 5340 IP Phones - User Guide
March 2008
®,™ Trademark of Mitel Networks Corporation
© Copyright 2008, Mitel Networks Corporation
All rights reserved
Table of Contents
ABOUT YOUR PHONE............................................................................................................ 8
Elements of Your Phone......................................................................................................... 9
Ring/Message indicators....................................................................................................... 11
For Users on Resilient 3300 ICP Systems............................................................................ 11
Mitel Line Interface Module................................................................................................. 11
TIPS FOR YOUR COMFORT AND SAFETY.......................................................................12
Don't cradle the handset!....................................................................................................... 12
Protect your hearing.............................................................................................................. 12
Adjust the viewing angle ...................................................................................................... 12
USING YOUR DEFAULT PHONE WINDOW AND KEYS................................................. 13
Getting Started with Your Phone.......................................................................................... 13
ABOUT YOUR PHONE APPLICATIONS............................................................................. 15
Using the Settings Application ............................................................................................. 16
Using the Call History Application....................................................................................... 17
Getting Help.......................................................................................................................... 19
Tips for Setting up your Phone............................................................................................. 19
CUSTOMIZING YOUR PHONE............................................................................................ 20
Using the Dial Pad to Enter Information ..............................................................................20
Using the On-Screen Keyboard to Enter Information .......................................................... 21
Specify User Information...................................................................................................... 21
Specify Language.................................................................................................................. 22
Specify Display Brightness and Contrast ............................................................................. 22
Specify Audio Feedback Options ......................................................................................... 23
Specify Text Size.................................................................................................................. 23
Specify Call Notification Behavior....................................................................................... 24
Adjust the Ringer.................................................................................................................. 24
Enable a Screen Saver (5340 only)......................................................................................25
Program Receipt of External Messaging ..............................................................................26
3
5330/5340 IP Phones – User Guide
Enable URL Displays on your Phone................................................................................... 26
Enable PC Connectivity........................................................................................................ 26
USING THE PC COMPANION APPLICATION................................................................... 27
About the PC Companion Application................................................................................. 27
Configuring the PC Companion Application on Your Phone ..............................................27
Installing the PC Companion Application............................................................................ 27
Opening the PC Companion Application ............................................................................. 28
Programming Feature Keys Using the PC Companion Application..................................... 29
Clearing, Editing or Copying Key Programming ................................................................. 30
PROGRAMING FEATURES ON YOUR KEYS.................................................................... 31
Tips on Programming Features............................................................................................. 31
Program Feature Keys Using the Settings Application ........................................................ 34
Clear Programming from a Key............................................................................................ 35
SETTING UP YOUR CONTACT LIST (5340 ONLY) .......................................................... 36
Adding names to your contact list ........................................................................................ 36
Editing information in your contact list................................................................................36
MAKING AND ANSWERING CALLS.................................................................................. 37
Dial from your People Application (5340 IP Phone only).................................................... 37
Phone Book........................................................................................................................... 37
Answer a call......................................................................................................................... 38
End a call............................................................................................................................... 38
Redial.................................................................................................................................... 38
Redial - Saved Number.........................................................................................................39
Handsfree Operation ............................................................................................................. 39
Auto-Answer......................................................................................................................... 40
Using the Analog line ........................................................................................................... 40
CALL HANDLING.................................................................................................................. 41
Hold....................................................................................................................................... 41
4
Table of Contents
Mute...................................................................................................................................... 41
Transfer................................................................................................................................. 42
Conference............................................................................................................................ 42
Conference Split.................................................................................................................... 42
Add Held............................................................................................................................... 43
Swap...................................................................................................................................... 43
Call Forwarding .................................................................................................................... 43
USING OTHER FEATURES................................................................................................... 47
Account Codes...................................................................................................................... 47
ACD...................................................................................................................................... 47
Attendant Call Hold - Remote Retrieve................................................................................ 48
Callback ................................................................................................................................ 48
Call Forward - Remote (I'm Here)........................................................................................ 48
Call Forward - End Chaining................................................................................................ 49
Call Forward - Forced...........................................................................................................49
Call Forward - Override........................................................................................................ 50
Call Park................................................................................................................................ 50
Call Pickup............................................................................................................................ 51
Campon.................................................................................................................................51
Direct Paging ........................................................................................................................ 51
Do Not Disturb...................................................................................................................... 55
Emergency Calls................................................................................................................... 55
Float Keys (5340 IP Phone).................................................................................................. 57
Group Listen ......................................................................................................................... 60
Group Paging / Meet Me Answer......................................................................................... 60
Headset Operation................................................................................................................. 61
Hot Desking .......................................................................................................................... 62
Hot Desk Remote Logout ..................................................................................................... 62
5
5330/5340 IP Phones – User Guide
Hot Desk - PIN Change ........................................................................................................63
Make Busy ............................................................................................................................ 63
Message Waiting Indicator ................................................................................................... 64
Messaging - Advisory...........................................................................................................64
Messaging - Callback............................................................................................................ 64
Messaging - Cancel Callback................................................................................................ 66
Messaging - Cancel All Callbacks........................................................................................66
Music..................................................................................................................................... 66
Night Answer........................................................................................................................66
Override (Intrude)................................................................................................................. 67
Paging ................................................................................................................................... 67
Record a Call......................................................................................................................... 67
Reminder............................................................................................................................... 68
Speak@Ease.......................................................................................................................... 69
Speed Call............................................................................................................................. 69
Tag Call................................................................................................................................. 69
Trunk Flash........................................................................................................................... 70
VISUAL VOICE MAIL (5340 IP Phone Only)....................................................................... 71
Set up your mailbox..............................................................................................................71
Enable Visual Voice Mail.....................................................................................................71
Opening the Visual Voice Mail application.......................................................................... 71
Log into your mailbox from your own extension................................................................. 71
Log into your mailbox from another extension ....................................................................72
Log out of your mailbox ....................................................................................................... 72
About the Visual Voice Mail main window ......................................................................... 73
Display message details........................................................................................................ 74
Play a voice message ............................................................................................................ 75
Dial message sender.............................................................................................................. 75
6
Table of Contents
Save a message ..................................................................................................................... 76
Delete a message................................................................................................................... 76
Add a message sender to your contacts list........................................................................... 76
Forward a message to another mailbox................................................................................. 76
Forward a message to your email address ............................................................................ 77
USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT.................................... 78
Access the Conference Controller......................................................................................... 78
Turn the conference unit on and off...................................................................................... 78
Adjust the conference unit volume ....................................................................................... 78
Place the conference unit in Presentation mode.................................................................... 78
Exit the conference controller............................................................................................... 78
Mute the conference unit....................................................................................................... 79
USING THE LINE INTERFACE MODULE.......................................................................... 79
Making and Answering Calls Using the Analog key............................................................ 79
Making and Answering Calls Using the Failover Mode....................................................... 80
USING YOUR PHONE WITH THE CORDLESS MODULE AND ACCESSORIES .......... 81
USING THE CORDLESS HANDSET .................................................................................... 85
USING THE CORDLESS HEADSET..................................................................................... 89
USING THE CORDLESS DEVICES APPLICATION........................................................... 92
7
ABOUT YOUR PHONE
The Mitel® 5330 and 5340 IP Phones are full-feature, dual port, dual mode enterprise-class
telephones that provide voice communication over an IP network. They both feature a large
graphics display (160 x 320) and self-labeling keys. The 5330 IP Phone offers 24 programmable
multi-function keys and the 5340 IP Phone offers 48 programmable multi-function keys for onetouch feature access. Both phones provide ten fixed feature keys for convenient access to
features such as Conferencing, Redial, and many customizable user settings as well as
navigational keys to access various screens and application layers. The 5330 and 5340 IP Phones
also feature a PC Companion application, which is a PC-based desktop programming tool, that
allows you to easily configure your phone from your Personal Computer (PC).
The 5330 and 5340 IP Phones support Mitel Call Control (MiNet) protocol and session initiated
protocols (SIP). Both phones support the Line Interface Module and 5310 IP Conference Unit.
Additionally, they support Hot Desking and Clustered Hot Desking as well as Resiliency. The
5330/5340 phones are ideal for executives and managers, and can be used as an ACD Agent or
Supervisor Phone, as well as a Teleworker Phone.
The 5330 IP Phone
8
5330/5340 IP Phones – User Guide
The 5340 IP Phone
Elements of Your Phone
Feature Function
1) Display Provides a large, high-resolution viewing area that assists you in selecting
and using phone features.
2) Ring/Message
Indicator
3) Volume, Speaker
and Mute Controls
Flashes to signal an incoming call and to indicate a message waiting in
your voice mailbox.
Provide the following audio control capability:
•
•
(UP) and (DOWN) provide volume control for the ringer,
handset, and handsfree speakers.
(SPEAKER) enables and disables Handsfree mode.
9
5330/5340 IP Phones – User Guide
a
's
n
y
to
Elements of Your Phone
Feature Function
• (MUTE) enables Mute, which allows you to temporarily turn
your phone's handset, headset or handsfree microphone off during
call.
4) Fixed Function
Keys
5) Keypad Use to dial.
Give you access to the following phone functions:
• (APPLICATIONS): provides access to menus for your phone
applications and settings.
• (CANCEL): ends a call when pressed during the call, and, whe
ou are programming the phone, eliminates any input and returns
the previous menu level.
• (REDIAL): calls the last number dialed.
• (HOLD): places the current call on hold.
• (TRANS/CONF): initiates a call transfer or establishes a
three-party conference call.
• (MESSAGE): provides access to your voice mailbox and
flashes to notify you of messages waiting in your voice mailbox.
Note: The Ring/Message indicator also flashes when messages are
waiting.
6)Navigation Page
Keys
7) Programmable
Feature Keys and
Softkeys.
8) Handsfree
Speaker
9) Handset Use for handset calls. If you are in headset or handsfree mode, you do not
10
Use to display additional pages of information. The 5330 has two page
navigation keys: Back and Next. The 5340 has three page navigation keys:
Back, Next, and Home.
Provides 24 (on the 5330) and 48 (on the 5340) self-labeling keys that can
be programmed as speed call keys, fixed function keys, hard keys,
applications, or line appearance keys, according to your communication
needs On your home page, the bottom right feature key is always your
Prime Line key on a 5340 IP Phone; and the bottom left feature key is
always your Prime Line key on the 5330 IP Phone. The top three keys are
softkeys.
Provides sound for Handsfree calls and background music.
need to use the handset.
5330/5340 IP Phones – User Guide
Ring/Message indicato rs
When indicator is it means that
Flashing rapidly Your phone is ringing
Flashing slowly A message or callback message is waiting at your phone
On Your phone is ringing another phone
Off Your phone is idle, or you are on a call
For Users on Resilient 3300 ICP Systems
If during a call, you hear a beep repeated every 20 seconds it means that your phone is switching
to a secondary 3300 ICP system. The call continues and there is a change in the operation of
some keys and features on your phone. Normal operation resumes when your phone switches
back to the primary system. If your phone is idle and switched to the secondary system, you'll
see a flashing rectangle on the display. The rectangle remains until the switch to the primary
system is complete.
If the phone fails over to the secondary ICP, you have access to your mailbox on the secondary
ICP only if your Administrator has programmed a mailbox for you.
Notes:
• The mailbox on the secondary ICP will not contain the same messages as the mailboxes
on the primary ICP. Any preferences that are voice mail related are not carried from the
primary ICP to the secondary ICP. These preferences must be set on both ICPs.
• The People and Settings applications do not support resiliency. Your logs, contact
information and any Settings on the primary ICP will not be carried from the primary ICP
to the secondary ICP.
Mitel Line Interface Module
The Line Interface module is an optional device that adds an analog phone line (POTS)
capability to your phone. If Emergency Call Routing is not programmed on your 3300 ICP, you
must use the Line Interface Module to dial emergency calls. For more information on emergency
number dialing, refer to Emergency Calls. If you have a Line Interface Module connected to
your phone, all programming of the Line Interface Module, except the Analog Key, is done by
the Installer when your phone is installed. For more information, refer to Programming Features
on Your Keys and Using the Line Interface Module.
11
5330/5340 IP Phones – User Guide
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you
cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it
more comfortable to use a headset. See the section on headset usage elsewhere in this guide for
more information.
Protect your hearin g
Your phone has a control for adjusting the volume of the handset receiver or headset. Because
continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a
moderate level.
Adjust the viewing a n gle
The stand built into your phone tilts to give you a better view of the keys.
To tilt your telephone for better viewing:
1. Turn the phone so that the front faces away from you.
2. Hold the base unit firmly and press the release tabs on the sides of the stand to detach the
base unit.
3. Hinge the hooks of the base unit into the notches on the back of the phone and snap into
place as follows:
a) For a high-angle mount, hinge the two lower hooks into the bottom set of notches
and snap the two upper hooks into the middle set of notches.
b) For a low-angle mount, hinge the two lower hooks into the middle set of notches and
snap the two upper hooks into the top set of notches.
12
5330/5340 IP Phones – User Guide
USING YOUR DEFAULT PHONE WINDOW AND KEYS
The 5340 and 5330 IP Phone default phone windows and keys are shown and described below.
The Phone window provides access to programmable keys and the main phone interface.
Getting Started with Your Phone
When you receive your phone, you need to program features and applications. Press the blue
Applications key to access your phone’s applications. You can then program your phone’s
settings, your contact list using People (5340 IP Phone), Call Forwarding and so forth. See Using
Your Phone Applications.
5340 and 5330 IP Phone Window
13
5330/5340 IP Phones – User Guide
C
p
1
k,
5340 and 5330 IP Phone Default Window and Keys
Feature Function
1) Softkeys Allow you to access specific call control features, which are context
sensitive. Non-programmable feature keys, which are specific to the
application or state of the set. The 5330 provides three softkeys and the
5340 provides six softkeys.
2) Programmable
Keys
3) Navigation Page
Keys
4) Status Line Displays time, date, and icons indicating feature states as follows:
Launch specific call control features. Use the Settings application or the P
Companion application to program these keys. The 5340 provides 16
rogrammable keys per page (a maximum of 47 programmable keys plus
prime line key). The 5330 provides 8 per page (a maximum of 23
programmable keys plus 1 prime line key). For instructions on
programming the keys, see Programming Features on Your Keys.
Display additional pages of information The 5330 has two page navigation
keys: Back and Next, while the 5340 has three page navigation keys: Bac
Home, and Next.
• Message Waiting ( ) - Indicates new voice mail.
• Headset ( ) - Indicates that the phone is in headset mode.
• DND ( ) - Indicates DND (Do not disturb) mode.
• Logged in as ( ) - Indicates that a hot desk user is logged in.
• Conference Unit (
connected and turned on.
) - Indicates that the Conference Unit is
5) Information Area Provides prompts in most phone applications. Content changes based on
the application.
6) Footer Shows context and summary information based on information in the
Programmable Keys area, such as Page Indicators, numbers of items, and
so forth.
14
5330/5340 IP Phones – User Guide
ABOUT YOUR PHONE APPLICATIONS
Your 5330 and 5340 IP Phones provide applications that simplify the use of your phone.
To open the Applications window, press the blue Applications key. The Applications home
window gives the current status of your phone’s applications.
To open an application, press the key beside the application name:
• People (5340 IP Phone only): Use the People application to add, delete and edit contact
names and numbers. You can also dial anyone on your contact list from the People
application. The People window displays up to eight contacts per page, ordered
alphabetically by last name For information on using the People application, refer to
Setting Up Your Contact List
• Call Forwarding: Use the Call Forwarding application to quickly set Call Forward
Always and to create Call Forward profiles that identify where to send your incoming
calls. The Call Forwarding window shows a list of your Call Forwarding profiles and
indicates which one is active. See Call Forward
delete, and activate Call Forwarding profiles.
and Dial From Your People Application.
for more information on how to add, edit,
• Call History: Use the Call History application to display lists of the calls that you have
missed, made, and answered. This feature allows you to filter the call records and display
information on each call on the list. See Using the Call History Application for more
information.
• Conference Unit: Use the Conference Unit application to control the 5310 IP Conference
Unit. Use this application to turn the conference unit off or on, to adjust the volume, or to
put the conference unit into Presentation mode. You can only run one Conference
Controller session at a time. The Conference Unit application is available only when your
phone is connected to a 5310 Conference Unit. See Using Your Phone with the 5310
Conference Unit for more information.
• Cordless Module and Accessories: Use the Cordless Module application to configure
and view status of cordless accessories. See Using the Cordless Module
information.
• Settings: Use the Settings application to display and quickly change your phone’s current
communications settings. See Using the Settings Application
• Launch PC Application: Provides a launch point to the PC Companion Application. See
Using the PC Companion Application for more information.
• Help: Provides access to Launch PC Help and Quick Help and displays a list of the key
icons.
for more information.
for more
• Call Info: Use the Call Info application to display caller information on your phone’s
prime line. Call Info appears automatically on incoming calls if the Call Notification—
Display Call Info Setting is enabled and Call Info is available
15
5330/5340 IP Phones – User Guide
You can press the programmed application key from the default Phone Window. For information
on programming keys, see Programming Features On Your Keys.
Using the Settings Application
The Settings application provides a single location to access all your phone settings.
The Settings window provides access to the Settings application. Select any of the options below
to access a window where you can view and configure settings for your phone. The Settings
window provides the following:
• User Information: Use to specify your name and phone number.
• Languages: Allows you to select the language in which phone prompts and applications
appear. Supported languages are English, French, Spanish, German, Dutch, Italian, and
Portuguese. Note: The system can support up to three languages at one time. Language
choices appearing in the phone display are controlled by ICP programming.
• Text Size: Allows you to specify the font size (large or small) for the 5340 IP Phone.
• Programmable Keys: Use to assign features to the Programmable Keys that are
available in the Phone application.
• Call Notification: Use to specify that the Phone application behavior when incoming or
outgoing calls occur.
• Brightness and Contrast: Allows you to adjust the display brightness and contrast of
your phone.
• Screen Saver: Allows you to specify a specific time of inactivity on your phone that
triggers the screen saver to display.
• Audio Feedback: This setting allows you to adjust the volume of the audio feedback as
well as the error beeps and enable or disable the setting.
• Message Key Configuration: Allows you to configure the Message
• External Message: Allows you to program your phone to launch the Phone application
when it displays special messages in the Information Display area.
• Go To URL: Allows you to enable third party URLs to display in the Web Browser
application.
• PC Connectivity: Allows you to enter a password that is used by the phone to establish
communications with the PC-resident 5330/5340 Companion application.
• About 5330/5340 IP Phone: This screen displays the software release.
key.
16
5330/5340 IP Phones – User Guide
Using the Call History Application
Use this application to display logs of your most recent 50 calls. After the 50-call limit has been
reached, the oldest log is replaced each time a new call is missed, made, or answered.
From this application, you can
• display logs by type
• display call information (if available) for the logs
• return missed calls by pressing a key (5340 IP only)
• delete or modify digits before saving or dialing a call
• delete logs
If you are a hot-desk user, you can view and maintain your call history logs when you are logged
into another extension.
View Call Log Details
1. From the idle display, press the blue Applications key and then press Call History.
(Missed Calls) appears next to the key label if you have missed calls.
2. Press
• Missed to view your missed calls (if any).
• All to view a list of all logs (5340 IP only)
• Answered to view logs of your incoming calls
• Made to view logs of your outgoing calls.
3. Use the navigation keys at the bottom of the display to move to the previous, first, or next
page of logs. The total number of logs in the current list is shown in the bottom left
corner of the display. The bottom right corner shows the range of logs (for example 1 -7)
that are currently displayed.
4. Press the key to the right of the log to call the contact (5340 IP Phone only)
or
Press the key to the left of the log to display the call details:
• Name and number (if available)
• Log type and number of attempts (for example 2x)
• Type of call: Transfer (Tsf.) or Conference (Conf.)
• Time and date of log
• Duration of call in hours:minutes:seconds (for Made and Answered logs).
17
5330/5340 IP Phones – User Guide
5. Do one of the following:
• If necessary, use the keypad, Delete Digit, and Backspace keys to modify the
number. Press Dial to call the number or press To Contacts to save the contact
details to the People application (5340 IP Phone only).
• Press or at the bottom of the set to display details for another log.
• Press Close to return to the previous list.
Review Call Log Icons
1. Press the blue Applications key, press Help, and press Key Icons.
2. Press
logs are any logs that have been generated since the last time you accessed the Call
History application.
Delete Logs
To delete an individual log press the key to the left of the log to display the call details and then
press Delete Log Entry.
To delete all logs by type
1. From the idle display, press the blue Applications
or
Press the Call Hist feature access key. (Missed Calls) appears next to the key label if
you have missed calls.
2. Press
• Missed to view your missed calls (if any)
• All to view all logs (5340 IP only)
• Answered to view logs of your incoming calls
or to navigate to the list of Call History icons. Note that “New”
key and then press Call History.
• Made to view logs of your outgoing calls.
3. Press Delete List to delete all logs from the currently displayed list.
4. You are prompted to confirm the delete. Press Delete.
18
5330/5340 IP Phones – User Guide
Getting Help
To access the 5330/5340 IP Phone help and documentation:
1. Press the blue Applications key.
2. Press Help. You have the following options:
• Press Launch PC Help to display www.edocs.mitel.com.
• Press Key Icons or Quick Help.
• Press or at the bottom of the set to view items for the selected
help option.
3. Press Close.
Tips for Setting up your Phone
After you receive your 5330/5340 IP Phone, use the options in the Settings application to
customize your phone. After customizing your phone, press the blue Applications key to
verify the settings are correct. Now, you are ready to begin using your phone.
19
5330/5340 IP Phones – User Guide
CUSTOMIZING YOUR PHONE
Use the Settings application to customize your phone.
Note: The System Administrator can invoke a Lock to Factory default option on a per-phone
basis. When this is in effect, the system administrator sets the following settings and you cannot
change them:
• Programmable Keys
• External Messaging
• Go to URL
Using the Dial Pad to Enter Information
You can use the standard dial pad keys 0-9, and * and # to enter a name and or number for
applications and features. Using the dial pad is the default option. You can also use the on-screen
keyboard by selecting Keyboard while entering text (see Using the On-screen Keyboard).
The following table illustrates the characters you can enter by pressing a key consecutively. For
example, to enter the letter “e”, press the ‘3’ key twice.
Key Characters
1 1
2 a b c A B C 2
3 d e f D E F 3
4 g h i G H I 4
5 j k l J K L 5
6 m n o M N O 6
7 p q r s P Q R S 7
8 t u v T U V 8
9 w x y z W X Y Z 9
0 0
* *
Space
‘ ‘
Characters are automatically
inserted after a one-second
delay. If you make an error,
use Backspace and Clear
(5340 only) to make
corrections.
Press
at the bottom of the set to
move the cursor forwards or
backwards without deletin g
characters.
Note: When a text entry
window is open, you cannot
use the dial pad for dialing.
or
# # . , ( ) +
20
5330/5340 IP Phones – User Guide
Using the On-Screen Keyboard to E nter Information
The onscreen keyboard can be used to enter name and number information into applications and
features.
1. When prompted to enter name/number information, press Keyboard to display the on-
screen keyboard.
2. Press Next Page and Previous Page to navigate to the set of characters needed for your
input.
3. Repeatedly press the key next to the character you want to enter until that character is
highlighted. The character is automatically inserted after a one-second delay. If you make
an error, press or at the bottom of the set to move the cursor backwards
or forwards. This does not delete any characters. You can press Backspace or Clear
(5340 only) to delete characters.
4. After you have entered all the characters, press Save.
5. Continue with text entry as required by the application or press Close.
Specify User Information
To specify the phone number displayed on your phone:
1. Press Settings.
2. Press User Information.
3. Press Edit Name.
4. Using the dial pad, press the appropriate letters to spell your name (see Using the Dial
Pad to Enter Information).
5. Press Save.
6. Press Edit Number.
7. Using the dial pad, press the appropriate numbers for your line (see Using the Dial Pad to
Enter Information).
8. Press Save.
9. Press Save again.
Note: Press Cancel at any time to exit this application without making any changes or press
Clear to clear the entered name and number.
21
5330/5340 IP Phones – User Guide
Specify Language
To specify the language in which prompts and applications display:
1. Press Settings.
2. Press the Language setting.
The phone displays the three language selections that are currently programmed in the
ICP.
3. Select the appropriate language and press Save.
The phone displays your chosen language.
Note: Languages supported on the 5330/5340 may differ from those supported on the ICP. If the
phone is configured for an unsupported language, the prompts may appear in your selected
language but the Application language for the phone defaults to English. The Language window
displays "(name of the selected language)(Unsupported)".
Specify Display Brightness and Contrast
You can adjust the brightness and display contrast either via the phone volume controls (when
the phone is idle) or via the Settings application. (Brightness adjustment on a 5330 IP Phone is
available on models with backlit displays only.)
To adjust the display contrast using the volume controls:
• Repeatedly press (UP) or (DOWN).
Note: You can use this method only when the phone is idle. If the phone is ringing, this action
adjusts the ring volume. If the phone is in use, this action adjusts the handset, headset and
speakerphone volume.
To adjust the display brightness and contrast using the Settings application:
1. Press Settings.
2. Press Brightness and Contrast.
3. Press the Brightness and Contrast keys to adjust the brightness and contrast of your
screen.
4. Press Save.
Note: Press Cancel at any time to exit this application without making any changes.
22
5330/5340 IP Phones – User Guide
Specify Audio Feedback Options
The error beep volume in the phone is related to the volume of the speaker. You can set the beep
volume using this procedure; however, adjusting the speaker volume also affects the beep
volume.
To adjust the volume of the audio feedback:
1. Press Settings.
2. Press Audio Feedback.
3. Set the options using the appropriate actions described below:
Option Action
Turn audio feedback off for errors Press Turn Off.
Adjust audio for error beeps Press Volume + or Volume –
Turn audio feedback on for errors Press Play Error Tone
4. Click Save.
Note: Press Cancel at any time to exit this application without making any changes.
Specify Text Size
To specify the text size that displays on the phone:
1. Press Settings.
2. Press Text Size.
3. Select Large Text or Small Text.
4. Press Save.
Note: This setting is available only on the 5340 since the 5330 always uses large text. Large is
the default text size on the 5340 IP Phone.
23
5330/5340 IP Phones – User Guide
Specify Call Notification Behavior
To specify that the Phone window automatically displays when you are making or receiving
calls:
1. Press Settings.
2. Press Call Notification.
3. Press the appropriate options to identify when you want the Phone window to display.
For example, if you select the Made option, each time the phone goes off hook to make a
call, the Phone window is displayed.
4. Press Save.
Notes:
• When To my prime line is selected, select Display Call Info to display Call Information
instead of the Phone window.
• Press Cancel at any time to exit this application without making any changes.
• When the Conference Unit application is displayed, the Phone application is not
automatically displayed when making or receiving calls.
Adjust the Ringer
To adjust the Ringer Volume while the phone is idle:
1. Press Superkey (must be programmed to a key).
2. Press the No softkey until "Ringer Adjust?" appears.
3. Press “Ring Adjust”.
4. Press No.
5. Press “Ringer Vol”.
6. Press
7. Press Superkey.
Note: Adjusting ringer volume also adjusts cordless headset/handset ringer tone.
To adjust the Ringer Volume while the phone is ringing:
(UP) or (DOWN) .
• Press
24
(UP) or (DOWN).
5330/5340 IP Phones – User Guide
Notes:
• If the phone is in talk state, this action adjusts the volume of the handset, headset or
speaker.
• If the phone is idle, this action adjusts the contrast.
To adjust the Ringer Pitch while the phone is idle:
1. Press Superkey (must be programmed to a key).
2. Press the No softkey until "Ringer Adjust?" appears.
3. Press “Ring Adjust”.
4. Press “Ringer Pitch”.
5. Press (UP) or (DOWN).
6. Press Superkey.
Enable a Screen Saver (5340 only)
You can program your screen saver to turn on after a specific time period of inactivity on your
phone.
To enable a screen saver:
1. Press Settings.
2. Press Screen Saver.
3. Select the inactivity time, which will activate the backlight switch to turn off.
4. Press the checkbox opposite Display image if you wish the screen saver to be displayed.
If you do not press this checkbox, only the set backlight is turned on.
5. Use the Brightness options to adjust the Brightness of the screen saver, if necessary.
6. Press Save.
25
5330/5340 IP Phones – User Guide
Program Receipt of External Messaging
You can program your phone to launch the Phone application when it receives messages (other
than phone calls).
To program receipt of External message types:
1. Press Settings.
2. Press External Messages.
3. Press the checkbox Enable.
4. Press Save.
Enable URL Displa ys on your Phone
To enable third-party URLs to display in the Web Browser application:
1. Press Settings.
2. Press Go to URL.
3. Press the checkbox Enable.
4. Press Save.
Enable PC Connectivity
To enable a connection to be set up between your phone and the PC Companion Application:
1. Press Settings.
2. Press PC Connectivity.
3. Press the checkbox Enable.
4. Press Save.
For more information on setting up the PC Companion Application, Configuring the PC
Companion on Your Phone.
26
5330/5340 IP Phones – User Guide
USING THE PC COMPANION APPLICATION
About the PC Companion Application
The PC Companion Application is a PC-based desktop programming tool that allows you to
easily program your phone keys and label those keys using your PC. You can also use the PC
Companion Application to program your feature keys to launch phone or PC applications, open
PC documents like a Microsoft Word document, or navigate to a URL directly using your
browser.
Configuring the PC Companion Application on Your Phone
Use this procedure to connect your phone to the PC. This procedure is normally required only
once. When your PC and phone have successfully associated the first time, your settings are
saved and reused for each subsequent connection.
1. Press Settings, and then select PC Connectivity.
The phone's IP Address appears on the display:
IP Address for PC: AAA.BBB.CCC.DDD
2. Record the IP address, if desired, or repeat Step 1 when you need to view the IP address.
3. Still in the PC Connectivity window, select Enable.
4. Select Edit password and enter the password that will be used to set up the association
with the PC application. You can also choose to use the default password. Record this
password as you will need it to configure the PC application.
5. Proceed to Installing the PC Companion Application below.
Installing the PC Companion Application
Use this procedure to install the PC Companion Application software.
1. Determine the installation directory from which to install the PC Companion Application.
For example, this may be a CD-ROM or a network directory. Contact your System
Administrator if you have any questions.
2. Shut down all other applications before installing the PC Companion Application.
3. From the installation directory, double-click Setup.exe.
4. If there is a previous installation of the PC Companion Application on your PC, the
installer indicates that you should remove it first. Use the Add or Remove Programs in
Control Panel, and scroll to Mitel 5330 5340 PC Companion Application, select it, and
click on Remove. When this is completed, double click Setup.exe again.
5. Follow the instructions in the installation program.
27
5330/5340 IP Phones – User Guide
6. To launch the PC Companion Application, click the Windows Start menu and navigate to
Mitel -> Mitel 5330 5340 PC Companion Application.
7. In the PC Companion application, do the following:
a) Select PC Connectivity from the menu on the left.
b) Enter the IP Address field you recorded in Step 2 in Configuring the PC Companion
on Your Phone.) Enter the password you selected in Step 4 in Configuring the PC
Companion on Your Phone or use the default password.
8. Click Connect.
The PC Companion Application connects with the 5330/5340 IP phone.
Notes:
• The PC Companion application is started every time you log in or your PC is restarted.
• If your PC Companion Application is not connecting to your phone (for example, if your
programmed feature Keys are disabled or you receive an error message upon start-up),
contact your administrator.
• To ensure that the PC Companion Application displays properly, verify that your screen
meets the minimum VGA screen requirements documented in the Installation Guide.
Opening the PC Com p anion Application
You can open the PC Companion Application in one of the following ways:
• Double-click the Tool tray icon ( ) or desktop shortcut icon ( ).
• Select your Windows Start menu, select Programs, then Mitel, then PC Companion
Application.
• From your phone’s default Phone window, press the blue Applications
press Launch PC Application.
• Press the PC App programmed feature key (if available) from your phone’s default
Phone window.
key, and then
28
Loading...