Neato NEATO-48220, NEATO-48225 User Manual

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Meet Your Neato Robot

Congratulations on your new home robot – now “connected” in your smart home so you can manage your ﬂoor cleaning from a smartphone or tablet. 

This guide will help get your robot set up and connected via the Neato app. You’ll also ﬁnd some important information on operating and maintaining your robot for best performance. Then relax. Your robot will let you know when your ﬂoors are clean.

Any problems? Just let us know. We are here to help. www.neatorobotics.com/support

Important: Read Before Continuing With Setup

To ensure the best possible experience with your Neato robot, please note the following to minimize any risk of damage to household, furnishings or belongings:

Please observe your Neato robot during the ﬁrst few cleaning runs and make any adjustments to the cleaning environment to optimize navigation.

• While Neato robots have a smart navigation system that avoids obstacles, the robot may occasionally bump into furniture, objects, pets and people. Therefore if you have special objects that

could potentially be damaged by the bumping, remove these objects from the room or use boundary markers.

• Similarly, the Neato robot’s rotating brush operates like a regular upright vacuum cleaner, so do not use the Neato robot on ﬂoors or rugs (e.g. with fringes) that you would not use a regular upright vacuum on.

• If the area to be cleaned contains a cli, drop, balcony, ﬁreplace, or other area where the vacuum could travel/fall that represents danger, place a

physical barrier to prevent travel in that area to ensure safety. The drop sensors and boundary markers are to help the robot navigate during cleaning but should not be relied upon solely to avoid a potential dangerous situation.

Neato Robotics is not responsible for any damage to furniture, objects, rugs, or ﬂooring.

Table of Contents

Overview ............................................................................................. 3

Important Items and Tips ............................................................ 4

Preparation and Set Up ................................................................ 6

Setting Up Your Robot With Wi-Fi and

the Neato App .................................................................................. 7

Using Your Robot With the Neato App ............................... 9

How Neato Cleans .......................................................................... 11

Maintaining Your Neato Robot ................................................. 12

More Info ............................................................................................. 13

You and Your Neato Robot ........................................................ 16

Want to see how it’s done? Go to www.NeatoRobotics.com/support for installation videos and tips.

Overview

Start Button & LED Lights

INFO LED is used for:

· Wi-Fi connection status

· Cleaning status

· Errors

BATTERY LED is used to show:

· Charge state

· Battery Errors

NOTE: LED light details are described later in this user guide.

Requirements: You need Wi-Fi, an iOS or Android phone or tablet, and a Neato account (free) in order to use some features.

(ﬁlter may vary by model)

1 Dirt Bin and Filter 2 To p 3 Laser Cover 4 Start Button 5 Info LED 6 Battery LED 7 Handle 8 Front Bumper 9 Boundary Marker (included in some models) 10 Charge Base

11 Brush 12 Wall Following Sensor Window 13 Side Brush (available on speciﬁc models only) 14 Drop Sensor Window 15 Brush Guard 16 Battery Door 17 Robot Label 18 Wheels 19 Charging Contacts 20 Upgrade Cable (included in some models) 21 Cleaning Tool (included in some models)

Important Items and Tips

IMPORTANT ITEMS

Keep your robot away from liquids and wet

areas. Move or cover pet bowls and plant trays.

Clear the area of small items such as toys and clothing.

Tie up wires, curtains and other low-hanging items.

Thick carpet on top stair may affect the ability of the robot’s navigation system to prevent falls (top stair with low pile carpet is OK). To make sure your robot sees the drop, place boundary markers 6 inches/15cm from the edge of the stair.

Keep your Neato inside the house. It was not

designed for outdoor cleaning or freezing

temperatures.

IMPORTANT: Please observe your Neato robot during the ﬁrst few cleaning runs and make any adjustments to the cleaning environment to optimize navigation. Also, while Neato robots have a smart navigation system that avoids obstacles, the robot may occasionally bump into furniture, objects pets and people. Therefore, if you have special objects that could potentially be damaged by the bumping, remove these objects from the room or use boundary markers. Similarly, the Neato robot ’s rotating brush operates like a regular upright vacuum cleaner, so do not use the Neato robot on ﬂoors or rugs (e.g., with fringes) that you would not use a regular upright vacuum on. Neato Robotics is not responsible for any damage to furniture, objects, rugs, or ﬂooring.

TIPS

To keep your robot out of places you don’t want it to go, set down boundary markers

(included in specic models, however Neato Boundary Markers are compatible with all Neato robots).

You can use scissors to cut boundary

markers to a shorter length.

You can use removable tape to keep boundary markers at on the oor.

To do a Reset of the Neato robot, press and hold the button for 10 seconds and all the lights will turn off. Press Start button once more to turn the robot back on.

The combo brush offers superior pick-up of pet hair, reduced noise during operation, and is ideal for homes with multiple types of ooring.

The spiral blade brush (sold separately)

offers deep cleaning performance across all

oor surfaces.

Shiny surfaces and black oors might cause navigation issues.

Before connecting your robot to your Neato account, view the How-To Video online at www.NeatoRobotics.com/Support

Start Button & LED Lights

INFO LED

ACTION INFO LE D

Start Cleaning Press Start Button 1x for house cleaning Solid Blue

Press Start Button 2x for spot cleaning Solid White

Pause/Resume Cleaning

Cancel Cleaning Press & hold Start Button for 5 seconds Robot & LEDs turn off &

* NOTE: if the INFO LED light is blinking red or solid red, your robot needs robot

maintenance or your robot has a navigation issue. Please check the troubleshooting section of this guide.

Press Start Button during cleaning to pause robot. LED pulses during pause

Press Start Button again to resume cleaning.

robot plays a tone.

BATTERY LED

ROBOT IS: LED COLOR WHAT IT MEANS

Solid Green Battery level is normal

Cleaning

Charging

* If Blinking Red, please check the troubleshooting section of this

guide.

Solid Amber

Pulsing Green

Pulsing Amber

Battery level is low. Battery must be charged before a new cleaning can be started

Battery is charging and robot can start cleaning

Robot is fast-charging the battery and must complete before cleaning can start

Preparation and Set Up

REMOVE FILMS AND STICKERS INITIAL ROBOT CHARGING

1 3

IMPORTANT

Remove all protective lms and shipping material from the robot and charge base.

If they are not removed, your Neato robot will not operate correctly.

SET UP CHARGE BASE

Plug the power cord securely into the charge base.

Adjust the length of the cord by wrapping it as shown.

Choose a wall outlet that has a 3’ (1 m) clearance on both sides and in front of the charge base. This helps your robot nd the charge base.

Plug in the power cord and push the charge base against the wall.

TIP Locate the charge base on a hard oor

surface.

TIP Make sure the power outlet is not

controlled by a switch.

Place the rounded side of your Neato robot against the metal charging contacts on the charge base until the contacts are pushed all of the way in. For best results, charge the robot fully before your rst cleaning cycle to experience a full high performance cleaning.

Charging Contacts

NOTE During bootup, the robot will

alternately blink green and blue.

NOTE Your robot is only compatible with the

included charge base.

Setting Up Your Robot With Wi-Fi Connection and the Neato App

It is recommended that you setup your robot to work with the Neato app to get the best experience and access to all of the features. The Neato app is the optimal way to control your robot and receive notications via your smartphone or tablet.

Benets of using the Neato app:

• Easy access & control

• Start your robot when you are not home

• Easily pause cleaning from the app

• Instant notications (cleaning complete,

alerts, etc.)

• Battery status

• Maintenance alerts and context sensitive

help to keep your robot in top form

• Dashboard (some features available on

specic models only)

It is also possible to start and stop the robot using the Start Button on the robot.

APP SET-UP

Download the Neato app from the Apple App Store or Google Play.

Follow the directions within the Neato app. You will be prompted to:

• Create an account

• Verify your account via email

• Add/Connect your robot

NOTE

Before you begin, you will need:

• Your home Wi-Fi password

• Fully charged robot

ROBOT FEEDBACK DURING INITIAL PAIRING

Follow the instructions on the Neato app to pair your robot. Your robot is in pairing mode for the rst 60 minutes after you turn on your robot for the rst time.

During pairing the INFO LED will change based on the connection status:

LED COLOR WHAT IT MEANS

Slow Blinking Blue Robot is in Pairing Mode

Fast Blinking Blue Pairing to Neato app/account

Solid Blue Pairing successful

Solid Red Pairing unsuccessful (shows for

5seconds)

(shows for

PAIRING ISSUES

If you are not able to connect your robot within the rst 60 minutes (or if the robot does not connect the rst time), you will need to return the robot to pairing mode. Follow these steps: (Continued on next page)

Robot Wi-Fi Set-Up

PAIRING ISSUES (CONTINUED)

• Press and hold the Start

button and right bumper for 10 seconds to turn robot off. The robot will turn off and revert to factory settings (and original software installed).

Button

Start

Right

Side

Bumper

• Press the Start button once more to turn the

robot on. The blue showing that the robot is now in pairing mode.

LED will be slow blinking

• Follow steps in the Neato app to CONNECT

YOUR ROBOT.

OPERATING THE ROBOT FROM MULTIPLE SMARTPHONES & TABLETS

The Neato app can be used by multiple devices in a household to operate the same robot. Just download the Neato app to other smartphones or tablets and sign in to the same My Neato account using the email and password used to setup the robot.

NOTE

Only 2.4GHz Wi-Fi networks are supported and will display in the list of available options during robot set-up.

WEP EAP is not supported at this time.

The FCC requires all wireless devices in the US to operate on wireless spectrum channels 1-11.

If you are still having issues connecting your robot, certain Wi-Fi router rewall and port settings can prevent a connection with the Neato servers.

Please reference troubleshooting information at www.NeatoRobotics.com/support.

CONNECTING YOUR ROBOT TO ADDITIONAL NETWORKS

If you would like to add additional networks, see instructions on the Neato website support center at www.neatorobotics.com/support.

Using Your Robot With the Neato App

HOUSE CLEANING

Selecting House Cleaning sets your Neato robot to clean the entire oor on one level automatically moving from room to room.

From the app you can Start, Pause, Resume, Stop, and Return to Start/Base.

Note: When canceled mid-cleaning, your robot will stop in place. You can ask your robot to return to its base station using the Neato app. If the robot has detected the base, it will attempt to return to base and dock.

SPOT CLEANING

Selecting Clean Spot sets your Neato robot to clean

a 7’x7’ area and you can also select 2-pass cleaning

(available only on speciﬁc models).

Place your robot

centered and facing

the area to be cleaned.

SCHEDULING YOUR NEATO ROBOT

Set up a schedule for regular vacuuming. You

can set your preferences based on cleaning

days and times.

NOTE If you are going away, you can turn OFF

Enable Schedule to put the schedule on hold.

PUSH NOTIFICATIONS

By turning on push notications in the app, your robot can notify you about its status. Your phone/tablet will display messages such as cleaning complete, alerts, etc.

ROBOT SOFTWARE UPDATES

Keep the software on your robot current. You can initiate a robot software update using the Neato app. Or, you can manually update the software directly on your robot.

SMART WATCH CAPABLE

If you have an Apple Watch or Android Wear smart watch, you can access some features on your watch such as start, stop, and receiving notications. Your watch needs to be in the vicinity of your smartphone for these features to be accessible. After you have paired your smart watch with your smartphone, go to the watch app on your smartphone and turn access on to the Neato app to view features on your watch.

TROUBLESHOOTING YOUR DEVICE

When an error occurs during operation of the robot, you can click the error link in the Neato app to see what it means and what to do.

For additional information on troubleshooting your device, please see Help in the app.

Using Your Neato Robot Without the Neato App

HOUSE CLEANING

You can initiate House Cleaning by pressing the Start Button once. Your Neato robot will clean the entire oor on one level automatically moving from room to room.

Initiate

House Cleaning

by pressing the

Start Button 1 time .

SPOT CLEANING

You can initiate Spot Cleaning by pressing the Start Button twice. During Spot Cleaning, if you press the Start Button, the robot will pause. If you press it again, it will resume. To cancel the Spot Cleaning, press the Start Button and hold it down for 5 seconds.

INFO LED

ACTION INFO LE D

Start Cleaning Press Start Button 1x for house cleaning Solid Blue

Press Start Button 2x for spot cleaning Solid White

Pause/Resume Cleaning

Cancel Cleaning Press & hold Start Button for 5 seconds Robot & LEDs turn off &

* NOTE: if the INFO LED light is blinking red or solid red, your robot needs robot

maintenance or your robot has a navigation issue. Please check the troubleshooting section of this guide.

Press Start Button during cleaning to pause robot. LED pulses during pause

Press Start Button again to resume cleaning.

robot plays a tone.

Place your robot

centered and

facing the area

to be cleaned.

BATTERY LED

ROBOT IS: LED COLOR WHAT IT MEANS

Cleaning

Charging

* If Blinking Red, please check the troubleshooting section of this

guide.

FEATURES ONLY AVAILABLE VIA THE NEATO APP

Some features are only available if you connect your robot to the Neato app on your smartphone or tablet. These features include scheduling, push notications, context sensitive help, and cleaning statistics (specic models only).

Solid Green Battery level is normal

Solid Amber

Pulsing Green

Pulsing Amber

Battery level is low. Battery must be charged before a new cleaning can be started

Battery is charging and robot can start cleaning

Robot is fast-charging the battery and must complete before cleaning can start

How Neato Works

HOUSE CLEANING

In normal operation, Neato comes off of

its base, explores its surroundings and

starts cleaning. It starts cleaning in sections approximately 15’x15’ depending on layout and furniture in the room. It will continue to clean section by section until the entire area is cleaned.

Your Neato robot will also try to clean one room fully before moving on to the next, assuming it can detect your doorways. If it cleans a partial room, your Neato robot will come back to nish the room before nishing the complete job.

AUTO CHARGE AND RESUME

If the area the Neato robot is attempting to clean is very large, the robot will return to its base mid-cleaning to recharge. Once recharged, it will return to nish where it left off. A complete cleaning cycle includes 3 cleanings and 2 recharges so that Neato can clean very large areas on one level.

SINGLE ROOM CLEANING

If you just want to clean a single room, you can manually place your robot in the room, press the start button, and close the door. Your Neato robot will clean the room, and return to where you originally placed it in the room. When the robot has nished cleaning, please put the robot back on its charge base.

RETURNING TO BASE

For best results, we recommend you start your robot from its charge base. When started from its charge base, it has a better result in returning to base when it is complete.

MOVING A ROBOT MID-CLEANING

It is not recommended to pick up your robot and move it mid-cleaning. It can become

disoriented, not follow its normal smart

behavior, and have difculty nding its charge base. If you pick up your robot, put it back down within 1 foot of where you picked it up for best results.

Maintaining Your Neato Robot

IMPORTANT

Your robot needs regular maintenance

to operate reliably. This means checking/ cleaning the brushes and emptying the dirt bin after every use or as needed, depending on your environment. Failure to do this may cause problems with your robot and impact your robot’s performance and void your warranty coverage.

DIRT BIN AND FILTERS

After each use, empty the dirt bin, clean the airways/openings and lter. To remove the lter, pinch the handle and pull out.

Use the cleaning tool comb to clean the lter.

Replace the lter every 1 to 2 months

Hair/Fiber

Cutter

or more frequently

as needed.

Filter Comb

BRUSHES

If your robot has a side brush, remove the side brush and set aside. Then, remove the brush guard by pulling up on both sides.

PULL UP ON BOTH SIDES SIMULTANEOUSLY

Use the hair/ber blade to cut and remove hair from the brush. Remove any debris from the brush ends and inside the brush cavity where the brush sits. Re-insert the brush and replace the brush guard.

ROBOT TOP

Clean the top of the robot and the area around the laser top with a soft cotton cloth.

SENSORS

Use a dry cotton swab to clean the two drop

sensor windows on the bottom of the robot.

NOTE

View the Neato How-To videos online at www.NeatoRobotics.com/support to see how to maintain your robot.

Drop

Sensor

Window

Wall

Following

Sensor

Window

Drop

Sensor

More Info

ACCESSORIES

You can nd information about accessories and replacement parts for your Neato robot at NeatoRobotics.com.

Always purchase Neato Genuine accessories and parts:

• Batteries

• Filters

• Brushes

• Boundary Markers

• Cleaning Tool

• Dirt Bin

• Charge Base

Using unauthorized or 3rd party accessories (non-Neato Genuine) can damage your robot and will void your warranty.

Recommended replacement schedule depends on use.

• Filters - every 1 to 2 months

• Batteries – every 12 to 18 months

Even if you are not using the Neato app, you

can stay up to date on software releases and

special offers by registering your robot. Go to NeatoRobotics.com/My-Neato to create an account and register your Neato robot.

GETTING HELP

Find more helpful information, including how-to videos, frequently asked questions, and tips & tricks for optimal operation.

Go to: NeatoRobotics.com/Support YouTube.com/NeatoRobotics

WARRANTY

Neato Robotics, Inc. warrants to the original purchaser that the Neato Robotics hardware product, excluding batteries, shall be free from defects in material and workmanship for 1 year from the original date of purchase.

In the case of batteries, a Warranty Period of six (6) months applies.

See complete Warranty terms at NeatoRobotics.com/Limited-Warranty. All warranties beyond those expressly stated are disclaimed to the maximum extent permissible by applicable law.

IMPORTANT INFORMATION

See separate document included with your Neato robot.

Troubleshooting

Battery LED What it means

Blinking Red The robot battery has

experienced an error.

Info LED What it means

Blinking Red Your robot needs to be

cleaned to operate at best performance.

What to do

Please contact Customer Care. For local contact information: www.NeatoRobotics.com/Contact-Us

What to do

Follow these steps to make sure your robot is well-maintained before running it again:

1 - Ensure that both the ﬁlter and dirt bin are clean and properly inserted. 2 - Make sure the dirt bin is in the robot and properly seated in position. The top of the dirt bin should be level with

the top of the robot if inserted correctly. 3 - Make sure the brush and end caps are clear of debris and remove any hair or debris that is wrapped around it. 4 - Make sure wheel wells aren’t blocked with debris

Press the Start Button to start the robot. If it still has issues, follow the next 2 steps:

5 - Using a dry cotton swab, please spin the laser housing under the laser cover 5 times in each direction being careful to avoid the openings in the housing.

6 - Use a dry cotton swab to clean the two drop sensor windows on the bottom of the robot. Press the Start Button to start the robot.

7 - Press and hold the Start Button for 10 seconds to reset your robot. All of the lights on the robot will turn o. Press the Start Button to turn the robot back on.

Go to the support center to watch how-to videos on these maintenance items.

+ 36 hidden pages

Neato NEATO-48220, NEATO-48225 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual