Motorola V690 Service Manual
Beijing Competency Centre
Beijing MCIC
No. 39A Zi Zhu Yuan Road,
Beijing
P.R.China
Website: gs.mot.com/cc
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FIELD SERVICE BULLETIN |
FSB Number: |
BJCCFSB2004110 |
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Author: |
Fang Hong |
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Date: |
May 11. 2004 |
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Total No. Of Pages: |
2 |
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Subject: |
V690 |
(ROS) and V878 (TCH) Can’t Turn On |
Model Affected: |
V690 |
(ROS) and V878 (TCH) GSM/DCS/PCS |
Level of Repair: |
2 |
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Problem
Some handsets have been returned with the customer complaint of “Can’t Turn On “. Some of them current consumption is held on about 140mA when pressing the ‘power’ key.
Solution
The root cause of this issue is under analyzing. A short term action is identified, that is to upgrade the software with the Re-download tool. If a permanent solution is implemented, a new version FSB will be released at once.
Field Service Action
Customer Returns:
When V680 (ROS) or V878 (TCH) handset returned to Service Center with the Customer Complaint of “Can’t Turn On”, measure the current consumption of handset with power supplier.
1.If the current value is hold on about 140mA when press ‘power’ key, to upgrade the latest software.
2.If the current value is too lower or larger than 140mA, or unsuccessful upgrading the software, perform normal troubleshooting procedures.
Service Inventory:
N/A
Call Centre Action:
MOTOROLA INTERNAL USE ONLY |
Page 1 |
Beijing Competency Centre
Beijing MCIC
No. 39A Zi Zhu Yuan Road,
Beijing
P.R.China
Website: gs.mot.com/cc
When a customer contacts the Motorola Call Center, complains “Can’t turn on” on V690 (ROS) or V878 (TCH), Communicate with the customer to repair it at Motorola approved service center
Service Entry Code
PRC E-service Code: |
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Complaint Code: |
2001—Can’t turn on |
Root Cause Code: |
2107—upgrade software |
EPPRS Code: |
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Complaint Code: |
17—Phone Dead |
Root Cause Code: |
96—Software Upgrade Resolves |
MOTOROLA INTERNAL USE ONLY |
Page 2 |
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