Motorola V551, V555, V530 Service Manual

Level 1 and 2 Service Manual

V551/V555 GSM

Quad-Band Wireless Telephone

GSM 850/900/1800/1900 MHz

EDGE

Level 1 and 2 Service Manual

Contents

Contents

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 About this Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	7
Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	9
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	9

General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Controls, Indicators, and Input/Output (I/O) Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

User Interface Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Battery Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	15
Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	16
Removing and Replacing the Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	16
Removing and Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	17
Removing and Replacing the SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	18
Removing and Replacing the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	19
Removing and Replacing the Rear Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	20
Removing and Replacing the Transceiver PC Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	21
Removing and Replacing the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	22
Removing and Replacing the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	23
Removing and Replacing the Flip Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	24
Removing and Replacing the Front Flip Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	25
Removing and Replacing the Metal Flip Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	26
Removing and Replacing the Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	27
Removing and Replacing the Flip/Vibrator Motor Flex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	28
Removing and Replacing the Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	29
Telephone Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	30
Identification Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	30
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	31
Manual Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	31
Manual Test Mode Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	31
Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	33
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	35
Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	35

Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Exploded View Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	41
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Contents	V551 GSM

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Introduction

Introduction

Motorola® Inc. maintains a worldwide organization that is dedicated to provide responsive, full-service customer support. Motorola products are serviced by an international network of company-operated product-care centers as well as authorized independent service firms.

Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs that enable customers to meet requirements for reliable, continuous communications.

To learn more about the wide range of Motorola service programs, contact your local

Motorola products representative or the nearest Customer Service Manager.

Product Identification

Motorola products are identified by the model number on the housing. Use the entire model number when inquiring about the product. Numbers are also assigned to chassis and kits. Use these numbers when requesting information or ordering replacement parts.

Product Names

Product name included in V551/V555 telephone is listed on the front cover. Product names are subject to change without notice. Some product names, as well as some frequency bands, are available only in certain markets.

Regulatory Agency Compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions:

•This device may not cause any harmful interference, and

•must accept interference received, including interference that may cause undesired operation.

This class B device also complies with all requirements of the Canadian

Interference-Causing Equipment Regulations (ICES-003).

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

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Introduction

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Computer Program Copyrights

The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted computer programs, including the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola computer programs in any manner or form without Motorola's prior written consent. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or rights under the copyrights, patents, or patent applications of Motorola, except for a nonexclusive license to use the Motorola product and the Motorola computer programs with the Motorola product.

About this Service Manual

Using this service manual and the suggestions contained in it assures proper installation, operation, and maintenance of the V551/V555 telephone. Refer questions about this manual to the nearest Customer Service Manager.

Audience

This manual aids service personnel in testing and repairing the V551/V555 telephone. Service personnel should be familiar with electronic assembly, testing, and troubleshooting methods, and with the operation and use of associated test equipment.

Use of this manual assures proper installation, operation, and maintenance of Motorola products and equipment. It contains all service information required for the equipment described and is current as of the printing date.

Scope

The scope of this manual is to provide basic information relating to the V551/V555 telephone, and provide procedures and processes for repairing the phone at Level 1 and 2 service centers including:

•Unit swap out

•Repairing of mechanical faults

•Basic modular troubleshooting

•Testing and verification of phone functionality

•Initiate warranty claims and send faulty modules to Level 3 or 4 repair centers

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Introduction

Conventions

Special characters and typefaces, listed and described below, are used in this manual to emphasize certain types of information.

Note: Emphasizes additional information pertinent to the subject matter.

GCaution: Emphasizes information about actions that may result in equipment damage.

EWarning: Emphasizes information about actions that may result in personal injury.

	M	Keys to be pressed are represented graphically. For example, instead of “Press
		the Menu Key”, you will see “Press M”.
		Information from a screen is shown in text as similar as possible to what
		appears in the display. For example, ALERTS or ALERTS.
		Information that you need to type is printed in boldface type

Warranty Service Policy

This product is sold with the standard 12-month warranty terms and conditions. Accidental damage, misuse, and extended warranties offered by retailers are not supported under warranty. Non-warranty repairs are available at agreed fixed repair prices.

Out of Box Failure Policy

The standard out of box failure criteria applies. Customer phones that fail very early on after the date of sale, are to be returned to Manufacturing for root-cause analysis, to guard against epidemic criteria. Manufacturing will bear the costs of early life failure.

Product Support

Customer’s original phone will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola High Technology Centers will perform level 4 (full component) repairs.

Customer Support

Customer support is available through dedicated Call Centers and in-country help desks. Product Service training should be arranged through the local Motorola Support Center.

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Parts Replacement

When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual.

When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.

In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834

Accessories and Aftermarket Division (AAD)

Replacement parts, test equipment, and manuals can be ordered from AAD.

U.S.A.	Outside U.S.A.
Phone: [phone]	Phone: [phone]
FAX: [phone]	FAX: [phone]

To order spare parts in EMEA region call [phone].

To order spare parts in Asia region call [phone].

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Specifications

Specifications

	General Function	Specification
	Frequency Range GSM 850	824-848 MHz Tx
		869-893 MHz Rx
	Frequency Range GSM 900	880-915 MHz Tx (with EGSM)
		925-960 MHZ Rx
	Frequency Range DCS 1800	1710-1785 MHz Tx
		1805-1880 MHz Rx
	Frequency Range PCS 1900	1850-1910 MHz Tx
		1930-1990 MHz Rx
	Channel Spacing	200 kHz
	Channels	174 EGSM, 374 DCS, 374 PCS, carriers
		with 8 channels per carrier
	Modulation	GMSK at BT = 0.3
	Transmitter Phase Accuracy	5 Degrees RMS, 20 Degrees peak
	Duplex Spacing	45 MHz GSM, 95 MHz DCS, 80 MHz PCS
	Frequency Stability	± 0.10 ppm of the downlink frequency (Rx)
		+3.0V dc to +4.2V dc (cell)
	Operating Voltage	+4.4V dc to +6.6V dc (external charger jack
		with 2.4 K ohm resistor)
	Average Transmit Current	310 mA max
	Average Stand-by Current	4.0 mA max (DRX2), 3.0 mA max (DRX9)
	Dimensions	108mm x 46mm x 20.5mm
		(4.25 inches x 1.81 inches x 0.81 inches)
	Size (Volume)	89 cc (5.43 in3)
	Weight	110 gm (3.5 oz) with cell
	Temperature Range	-10° C to +55° C (+15° F to +130° F)
	Battery Life, 790 mAh Li Ion Battery	Talk time 220 - 425 mins
		Standby time 180 - 225 Hrs.
		All talk and standby times are approximate
		and depend on network configuration,
		signal strength, and features selected.
		Standby times are quoted as a range from
		DRX=2 to DRX=9. Talk times are quoted
		as a range from 50% DTX high power to
		low power.

Transmitter Specification

		33 dBm nominal GSM 850
RF Power Output		33 dBm nominal GSM 900
		30 dBm nominal GSM 1800
		30 dBm nominal GSM 1900
Output Impedance		50 ohms nominal
Spurious Emissions		-36 dBm from 0.1 to 1 GHz,
		-30 dBm from 1 to 4 GHz
Receiver Specification
		-106 dBm GSM 900,
Receive Sensitivity		-104 dBm GSM 1800,
		-104 dBm PCS
RX bit error rate (100k bits) Type II		< 2%
Channel Hop Time		500 microseconds

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Specifications

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		Receiver Specification
	Time to Camp			Approximately 5-10 seconds
	Speech Coding Function			Specification
Speech Coding Type			Regular pulse excitation / linear predictive coding
			with long term prediction (RPE LPC with LTP)
Bit Rate			13.0 kbps
Frame Duration			20 ms
Block Length			260 bits
Classes			Class 1 bits = 182 bits; Class 2 bits = 78 bits
Bit Rate with FEC Encoding			22.8 kbps

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Product Overview

Product Overview

Motorola V551/V555 telephones are small and lightweight global system for mobile communications (GSM) general packet radio service (GPRS) wireless application protocol (WAP)-enabled mobile phones and enhanced Data Rate for Global Evolution (EDGE). The V551/V555 incorporate a new user interface (UI) for easier operation, allows short message service (SMS) text messaging, and includes personal information manager (PIM) functionality.

The V551/V555 is a quad-band phone that allows roaming within the GSM 900

MHz, (DCS) 1800 MHz digital cellular system, the GSM 850 MHz, and PCS 1900

MHz bands.

V551/V555 telephones support EDGE in addition to traditional circuit switched transport technologies.

V551/V555 telephones have a clam form factor. They feature an externally viewable 96 x 32 pixel display for caller identification and date/time, an internal 176 x 220 pixel display, and single speakers located in the flip. The bottom part of the clam (front housing) contains the keypad, transceiver printed circuit board (PCB), microphone, flex connection, external accessory connector, smart button, volume buttons, and voice button. The standard 790 mAh Lithium Ion (Li Ion) battery fits behind a removable back cover.

The phone accepts both 1.875V and 3V mini subscriber identity module (SIM) cards which fit into the SIM holder underneath the battery. The antenna is a fixed stub type antenna. Inexpensive direct connection to a computer or handheld device via RS232 or USB for data and fax calls, and for synchronizing phonebook entries with TrueSync® software, can be accomplished by using the optional data cable and soft modem.

Features

V551/V555 telephones use advanced, self-contained, sealed, custom integrated circuits to perform the complex functions required for EDGE communication. Aside from the space and weight advantage, microcircuits enhance basic reliability, simplify maintenance, and provide a wide variety of operational functions.

Features available in this family of telephones include:

•Integrated high audio hands-free speakerphone

•Dedicated on off speakerphone button

•Quad-Band

•Multi-Media Messaging (MMS)

•Integrated digital camera (VGA quality) with zoom and brightness adjustment

•One polyphonic speaker w/ MP3, MIDI, & WAV ringers

•Stylish and Ergonomic design

•5 megabytes of end user memory

•Large, active color display (176 x 220, 65K)

•External CLI display (96x32, with blue backlight)

•Games (embedded & downloadable)

•PIM functionality with Picture Caller ID

•Downloadable themes (ringers, images, animations)

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Product Overview

V551 GSM

Personal Information Management

The V551/V555 telephone contains a built-in datebook with alarm reminders, message center, and a phonebook.

Other Features

Detailed descriptions of other features available for the V551/V555 wireless telephone are in the appropriate V551/V555 GSM User’s Guide listed in the Related Publications section toward the end of this manual.

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General Operation

General Operation

Controls, Indicators, and Input/Output (I/O) Connectors

The V551/V555 telephone controls are on the front of the device and on the keyboard as shown in Figure 1. Indicator icons are displayed on the LCD (see Figure 2).

	Headphone		Menu Key
	Connector
			5-Way
	Left Soft Key	040488a	Navigation Key
	Perform function		Scroll to items.
	in lower left
	display.		Right Soft Key
			Perform function
	Browser Key		in lower right
			display.
	Volume Keys		Voice Key
	Smart Key		Camera Key
			Power & End
	Send Key		Key
			Turn phone
	Make & answer
			on/off, end calls,
	calls.
			exit menu
		Accessory
			system.
		Connector

Figure 1. Controls and Indicators

Menu Navigation

The V551/V555 telephone has a simplified icon and GUI. See Figure 3 for the V551/

V555 menu structure. A scroll key allows you to move easily through menus.

Liquid Crystal Display (LCD)

The V551/V555 phone features a 176 x 220 color display offering 3 lines of text, 1 line of icons, and 1 line of prompts. The display provides constant graphical representations of battery capacity and signal strength, as well as the real-time clock.

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General Operation

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Display animation makes the phone’s icon menu move smoothly as you scroll up and down.

Whether a phone displays all indicators depends on the programming and services to which the user subscribes.

Figure 2 shows common icons displayed on the LCD.

Status Icons

—

	Date	Service Provider	Messages
		10/15/03

e

Recent Calls	s	à								Browser
Phonebook		n								Clock
Left Soft Key										Right Soft Key
	STYLES		CAMERA
Label										Label
	Menu Indicator

Figure 2. V551/V555 Display Idle Screen

1.Status Icons show the status of your phone.

2.Real-Time Clock shows the current time.

3.Date shows the current date.

4.Soft Key Labels provide selectable options in screen display.

User Interface Menu Structure

Figure 3 shows the V551/V555 telephone menu structure.

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