Motorola V323i, V325i User manual

Level 2 Service Manual

6809507A01-O

V323i V325i

Digital Wireless Telephone

CDMA 1900 MHz, CDMA 800 MHz, Analog 800 MHz

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners.

© Motorola, Inc. 2005, 2006. All rights reserved.

Mobile Devices Business,

Sawgrass International Concourse

789 International Parkway

Room S2C

Sunrise, FL 33325-6220

Level 2 Service Manual

Contents

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 About this Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 9
Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	11
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	11

General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Controls, Indicators, and Input/Output (I/O) Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Battery Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	17
Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	18
Removing the Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	19
Removing and Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	20
Removing and Replacing the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	21
Removing and Replacing the Rear Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	22
Removing and Replacing the Transceiver Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	24
Removing and Replacing the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	26
Removing and Replacing the Flip Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	27
Removing and Replacing the Flip Display Lens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	29
Removing and Replacing the Flip Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	30
Removing and Replacing the Flip Assembly Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	31
Removing and Replacing the External Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	32
Removing and Replacing the Display PC Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	33
Removing the Display Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	34
Removing and Replacing the Vibrator/Flex Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	35
Removing and Replacing the Camera PC Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	36

Phone Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Personality Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

V323/V325 Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

V323/V325 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

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Contents	V323i/V325i

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Introduction

Introduction

Motorola® Inc. maintains a worldwide organization that is dedicated to provide responsive, full-service customer support. Motorola products are serviced by an international network of company-operated product-care centers as well as authorized independent service firms.

Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs that enable customers to meet requirements for reliable, continuous communications.

To learn more about the wide range of Motorola service programs, contact your local

Motorola products representative or the nearest Customer Service Manager.

Product Identification

Motorola products are identified by the model number on the housing. Use the entire model number when inquiring about the product. Numbers are also assigned to chassis and kits. Use these numbers when requesting information or ordering replacement parts.

Product Names

Product names are listed on the front cover. Product names are subject to change without notice. Some product names, as well as some frequency bands, are available only in certain markets.

Regulatory Agency Compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions:

•This device may not cause any harmful interference

•This device must accept interference received, including interference that may cause undesired operation

This class B device also complies with all requirements of the Canadian

Interference-Causing Equipment Regulations (ICES-003).

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

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Introduction

V323i/V325i

Computer Program Copyrights

The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted computer programs, including the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola computer programs in any manner or form without Motorola's prior written consent. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or rights under the copyrights, patents, or patent applications of Motorola, except for a nonexclusive license to use the Motorola product and the Motorola computer programs with the Motorola product.

About this Service Manual

Using this service manual and the suggestions contained in it assures proper installation, operation, and maintenance. Refer questions about this manual to the nearest Customer Service Manager.

Audience

This service manual aids service personnel in testing and repairing V323i/V325i telephones. Service personnel should be familiar with electronic assembly, testing, and troubleshooting methods, and with the operation and use of associated test equipment.

Use of this manual assures proper installation, operation, and maintenance of Motorola products and equipment. It contains all service information required for the equipment described and is current as of the printing date.

Scope

This manual provides basic information relating to V323i/V325i Series telephones, and also to provides procedures and processes for repairing the units at Level 1 and 2 service centers including:

•Unit swap out

•Repairing of mechanical faults

•Basic modular troubleshooting

•Testing and verification of unit functionality

•Initiate warranty claims and send faulty modules to Level 3 or 4 repair centers

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Introduction

Conventions

The following special characters and typefaces are used in this manual to emphasize certain types of information.

Note: Emphasizes additional information pertinent to the subject matter.

GCaution: Emphasizes information about actions that may result in equipment damage.

EWarning: Emphasizes information about actions that may result in personal injury.

P	Keys to be pressed are represented graphically. For example, instead of “Press
	the End key”, you will see “Press P”.
	Information from a screen is shown in text as similar as possible to what
	displays on the screen. For example, PHONEBOOK.
	Information that you need to type is printed in boldface type.

Warranty Service Policy

The product is sold with the standard 12-month warranty terms and conditions. Accidental damage, misuse, and extended warranties offered by retailers are not supported under warranty. Non warranty repairs are available at agreed fixed repair prices.

Out-of-Box Failure Policy

The standard out of box failure criteria applies. Customer units that fail very early on after the date of sale, are to be returned to Manufacturing for root cause analysis, to guard against epidemic criteria. Manufacturing will bear the costs of early life failure.

Product Support

Customer’s original units will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola High Technology Centers will perform level 4 (full component) repairs.

Customer Support

Customer support is available through dedicated Call Centers and in-country help desks. Product Service training is available through the local Motorola Support Center.

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Introduction

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Parts Replacement

When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual or supplement.

When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.

In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834

Replacement Parts Service Division (RPSD)

Order replacement parts, test equipment, and manuals from RPSD.

U.S.A.	Outside U.S.A.
Phone: [phone]	Phone: [phone]
FAX: [phone]	FAX: [phone]

Website: http://businessonline.motorola.com

EMEA

Phone: [phone]

Website: http://emeaonline.motorola.com

Asia

Phone: [phone]

Website: http://asiaonline.motorola.com

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Specifications

Specifications

	General Function	Specification
	Frequency Range 1900 MHz PCS	1931.250 -1988.750 MHz Rx
		1851.250 -1908.750 MHz Tx
	Frequency Range 800 MHz CDMA/	869.70 - 893.31 Rx (CDMA)
	AMPS	869.04 - 893.97 Rx (AMPS)
		824.70 - 848.31 Tx (CDMA)
		824.04 - 848.97 Tx (AMPS)
	Channel Spacing	50 kHz PCS
		30 kHz CDMA/AMPS
	Channels	1150 PCS
		788 CDMA 800
		832 AMPS
	Modulation	1M25F9W (1.25 MHz bandwidth) CDMA
		3G1XRTT (1.25 MHz bandwidth) CDMA-1X
		F3 +12 kHz for 100% at 1 kHz AMPS
	Duplex Spacing	80 MHz PCS
		45 MHz AMPS
	Frequency Stability	± 150 Hz (CDMA)
		+ 2.5 ppm (AMPS)
	Power Supply	3.6V Li Ion 880 mAh (810 mAh for V323) battery
	Average Transmit Current	310 mA at +13dBm)
	Average Stand-by Current	4.18 mA
	(slot cycle 1)
	Dimensions	48.65mm x 91mm x 23.7mm
	(with 880 mAh Li ion battery)	1.83 in. x 3.58 in. x 0.89 in.
	Size (Volume)	88 cc (4.88 in.3) without antenna
	Weight	<115g (3.88 oz) with battery
	Operating Temperature Range	-30° C to +60° C (-22° F to +140° F)
	Humidity	80% Relative Humidity at 50° C (122° F)
	Battery Life, 880 mAh (810 mAh V323)	Digital Talk Time: 197 Minutes for 880mAh and
	Li Ion Battery	181 Minutes for 810mAh
		(IS95/IS2000 Cell/PCS, CDG Suburban Profile
		with 40% VAF ~ at 10.7dBm)
		Digital Standby Time: 200 Hours
		(IS95/IS2000 Cell/PCS Slot Cycle 1)
		Analog Talk Time: 65 Minutes
		(AMPS Power Step 2)
		Analog Standby Time: 15 Hours (AMPS DRX)
		All talk and standby times are approximate and
		depend on network configuration, signal strength,
		and features selected.

	Transmitter Function	Specification
		0.30 watts +25 dBm into 50 ohms (CDMA/PCS
	RF Power Output	nominal)
		0.60 watts +27.8 dBm into 50 ohms (AMPS
		nominal)
	Spurious Emissions	- 18.5 dBm (max) from 0.03 to 19 GHz
	Input/Output Impedance	50 ohms (nominal)
	Transmit Audio Response	6 dBm/octave pre-emphasis

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	Transmitter Function (Continued)	Specification
	Modulation	1M25F9W (1.25 MHz bandwidth) CDMA
		40K0F8W, 40K0F1D AMPS
	CDMA Transmit Waveform Quality	0.94
	(Rho)

	Receiver Function	Specification
		-116 dBm (AMPS, SINAD, C-MSG weighted)
	Receive Sensitivity	Sinad 12dB or greater
		-104 dBm (CDMA/PCS, 0.5% Static FER) 0.5% or
		less
	Audio Distortion	Less than 5% at 1004 Hz, +/- 8 kHz peak
		frequency deviation (transmit and receive)
	Adjacent and Alternate Channel	Channel Selectivity with 3dB higher than
		Sensitivity; 16dB of Adjacent (30kHz) and 60dB for
	Desensitization (AMPS)
		Alternative (60kHz)
	IM (AMPS)	Greater than 65 dB

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Product Overview

Product Overview

Motorola V323i/V325i mobile telephones feature Code Division Multiple Access (CDMA) technology. The mobile telephone uses a simplified icon and Graphical user interface (GUI) for easier operation, allow Short Message Service (SMS) text messaging, and include clock, alarm, datebook, calculator, and caller profiling personal management tools. The V323i/V325i telephones include a built in camera. Both phones provide 32 Embedded ring tones including VibraCall vibrating alert and 32 Downloadable/Customizable iMelody ring tones. The V323i/V325i telephones are dual band that allows roaming within the CDMA 800 MHz, PCS 1900 MHz, and Analog 800 MHz bands.

The V323i/V325i CDMA phones consist of a main housing assembly and a flip assembly. The main circuit board, battery, headset jack, and accessory connector are located in the main housing assembly. The camera on the V323i/V325i phones is located in the hinged flip assembly.

The flip assembly contains the entire hinge mechanism. It is attached to the main housing by four screws. The main display is on the inside of the flip assembly and a one line LED display on the outside of the flip assembly. The main display on the V323i/V325i phones is either a 176 x 220 65k TFT LCD . The external CLI display is a 96 x 32 NB LCD. The camera module is a 350K pixel, VGA CMOS Sensor Camera.

The main housing assembly includes a battery cover, chassis, main circuit board, keypad plastic front housing, and retractable antenna.

The main circuit board contains the Receiver, Transmitter, Synthesizer and Control

Logic Circuitry which together comprise the dual band tri-mode phone electronics.

The telephones are made of polycarbonate plastic. The display and speaker, as well as the 18-key keypad, transceiver printed-circuit board (PCB), microphone, charger and headphone connectors, and power button are contained within the flip formfactor housing. The 880 mAh (810 mAh for V323) Lithium Ion (Li Ion) battery provides up to 178 minutes of talk time in CDMA mode with up to 264 hours of standby time1.

Features

V323i/V325i telephones use advanced, self-contained, sealed, custom integrated circuits to perform the complex functions required for CDMA communication. Aside from the space and weight advantage, microcircuits enhance basic reliability, simplify maintenance, and provide a wide variety of operational functions.

Features available in this family of telephones include:

•Integrated VGA Camera

•Qualcomm MSM 6100 Chipset

•BREW 3.1

•Location Based Services Capable

•Multimedia Messaging Service

•Office Quality Speakerphone

•Speaker Independent Voice Dial

•Consumer Postponable Housings

1.All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on.

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Product Overview

V323i/V325i

• AFLT/aGPS location services2

Simplified Text Entry

iTAP™ predictive text entry allows you to press a key to generate a character. A dynamic dictionary uses this to build and display a set of word or name options. The iTAP™ feature may not be available in all languages.

Personal Information Management

The V323i/V325i telephones contain a built in date book with alarm reminders message center and a 500 number capacity phonebook.

2. Network, subscription or service provider dependent feature. Not available in all areas.

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General Operation

General Operation

Controls, Indicators, and Input/Output (I/O) Connectors

The V323i/V325i telephone controls are on the front and side of the device, and on the keyboard as shown in Figure 1. Other hardware features are shown in Figure 2.

	Left Soft Key	Right Soft Key
	Camera Key
	Send Key
	Make & answer calls.	CLR Key
		Clear entries, move
		back through menus.
	Volume Keys	Voice Recognition Key
	Smart/	Center Select Key
		Select menu options.
	Speakerphone Key
		Power/End Key
	Navigation Key	Turn on/off, hang up,
	Navigate menus.	exit menus.
		Accessory Port

050188o

Figure 1. Controls and Indicators Locations

Headset Jack

Camera Lens

Take photos to send to others & use on your phone.

External Display

View caller ID & status icons.

Fun Lights

Oval ring pulates

when charging and blinks for incoming call.

050852o

Figure 2. Hardware Features

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General Operation

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Menu Navigation

V323i/V325i telephones have a simple icon and Graphic User Interface (GUI). The phone also features a 5-way navigation key allows you to move easily through menus.

Color Display

The phones feature a 176 x 220 65K TFT display. The display provides constant graphical representations of battery capacity and signal strength, as well as the real-time clock.

Display animation makes the phone’s icon menu move smoothly as the user scrolls up and down.

Whether a phone displays all indicators depends on the programming and services to which the user subscribes.

Figure 3 shows the LCD display.

(

É

Date & Time	Thu, Oct 23 12:45pm
	678eghu5wr4
Left Soft Key	Message Menu Contacts			Right Soft Key
Label				Label

System Status		(
Indicators

É

	Service Alerts &
		Thu, Oct 23 12:45pm
	Settings
		678eghu5wr4
	Indicators
		Messaage Menu Contacts

Figure 3. LCD Display

Alert Settings

In addition to preset ring tones, the user can download additional ring tones. (Availability is carrier and Network dependant).

Motorola wireless phones incorporate the VibraCall® discreet vibrating alert that avoids disturbing others when a ringing phone is unacceptable.

Alerts can be set to ring only, vibrate only, vibrate then ring, or no ring or vibrate.

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General Operation

Additionally, the profiling feature allows users to identify incoming calls by a specific ringer tone.

Battery Function

Battery Charge Indicator

The telephone displays a battery charge indicator icon in the idle screen to indicate the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low Battery.

Battery Removal

Removing the battery causes the device to shut down immediately and loose any pending work (partially entered phone book entries or outgoing messages, for example).

All batteries can cause property damage and/or bodily injury such as burns if a

Econductive material such as jewelry, keys, or beaded chains touch exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects.

GIf the battery is removed while receiving a message, the message is lost.

To ensure proper memory retention, turn the phone OFF before removing the battery. Immediately replace the old battery with a fresh battery.

Operation

For detailed operating instructions, refer to the appropriate User Guide listed in the Related Publications section toward the end of this manual.

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