MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners.
Motorola® Inc. maintains a worldwide organization that is dedicated to provide
responsive, full-service customer support. Motorola products are serviced by an
international network of company-operated product-care centers as well as
authorized independent service firms.
Available on a contract basis, Motorola Inc. offers comprehensive maintenance and
installation programs that enable customers to meet requirements for reliable,
continuous communications.
To learn more about the wide range of Motorola service programs, contact your local
Motorola products representative or the nearest Customer Service Manager.
Product Identification
Motorola products are identified by the model number on the housing. Use the entire
model number when inquiring about the product. Numbers are also assigned to
chassis and kits. Use these numbers when requesting information or ordering
replacement parts.
Product Names
Product names are listed on the front cover. Product names are subject to change
without notice. Some product names, as well as some frequency bands, are available
only in certain markets.
Regulatory Agency Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following conditions:
• This device may not cause any harmful interference
• This device must accept interference received, including interference that may
cause undesired operation
This class B device also complies with all requirements of the Canadian
Interference-Causing Equipment Regulations (ICES-003).
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement
sur le matériel brouilleur du Canada.
6809507A01-O October 02, 2006 5
Page 6
Introduction V323i/V325i
Computer Program Copyrights
The Motorola products described in this manual may include Motorola computer
programs stored in semiconductor memories or other media that are copyrighted
with all rights reserved worldwide to Motorola. Laws in the United States and other
countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted
computer programs, including the exclusive right to copy, reproduce, modify,
decompile, disassemble, and reverse-engineer the Motorola computer programs in
any manner or form without Motorola's prior written consent. Furthermore, the
purchase of Motorola products shall not be deemed to grant either directly or by
implication, estoppel, or otherwise, any license or rights under the copyrights,
patents, or patent applications of Motorola, except for a nonexclusive license to use
the Motorola product and the Motorola computer programs with the Motorola
product.
About this Service Manual
Using this service manual and the suggestions contained in it assures proper
installation, operation, and maintenance. Refer questions about this manual to the
nearest Customer Service Manager.
Audience
This service manual aids service personnel in testing and repairing V323i/V325i
telephones. Service personnel should be familiar with electronic assembly, testing,
and troubleshooting methods, and with the operation and use of associated test
equipment.
Use of this manual assures proper installation, operation, and maintenance of
Motorola products and equipment. It contains all service information required for
the equipment described and is current as of the printing date.
Scope
This manual provides basic information relating to V323i/V325i Series telephones,
and also to provides procedures and processes for repairing the units at Level 1 and
2 service centers including:
•Unit swap out
• Repairing of mechanical faults
• Basic modular troubleshooting
• Testing and verification of unit functionality
• Initiate warranty claims and send faulty modules to Level 3 or 4 repair
centers
6 October 02, 2006 6809507A01-O
Page 7
Level 2 Service ManualIntroduction
Conventions
The following special characters and typefaces are used in this manual to emphasize
certain types of information.
➧
G
E
Warranty Service Policy
The product is sold with the standard 12-month warranty terms and conditions.
Accidental damage, misuse, and extended warranties offered by retailers are not
supported under warranty. Non warranty repairs are available at agreed fixed
repair prices.
P
Note: Emphasizes additional information pertinent to the subject
matter.
Caution: Emphasizes information about actions that may result in
equipment damage.
Warning: Emphasizes information about actions that may result in
personal injury.
Keys to be pressed are represented graphically. For example, instead of “Press
the End key”, you will see “Press
Information from a screen is shown in text as similar as possible to what
displays on the screen. For example,
Information that you need to type is printed in boldface type.
P
”.
PHONEBOOK
.
Out-of-Box Failure Policy
The standard out of box failure criteria applies. Customer units that fail very early
on after the date of sale, are to be returned to Manufacturing for root cause analysis,
to guard against epidemic criteria. Manufacturing will bear the costs of early life
failure.
Product Support
Customer’s original units will be repaired but not refurbished as standard.
Appointed Motorola Service Hubs will perform warranty and non-warranty field
service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola
High Technology Centers will perform level 4 (full component) repairs.
Customer Support
Customer support is available through dedicated Call Centers and in-country help
desks. Product Service training is available through the local Motorola Support
Center.
6809507A01-O October 02, 2006 7
Page 8
Introduction V323i/V325i
Parts Replacement
When ordering replacement parts or equipment, include the Motorola part number
and description used in the service manual or supplement.
When the Motorola part number of a component is not known, use the product model
number or other related major assembly along with a description of the related
major assembly and of the component in question.
In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834
Replacement Parts Service Division (RPSD)
Order replacement parts, test equipment, and manuals from RPSD.
U.S.A.Outside U.S.A.
Phone: 800-422-4210Phone: 847-538-8023
FAX: 800-622-6210FAX: 847-576-3023
Website: http://businessonline.motorola.com
EMEA
Phone: +49 461 803 1404
Website: http://emeaonline.motorola.com
Asia
Phone: +65 648 62995
Website: http://asiaonline.motorola.com
8 October 02, 2006 6809507A01-O
Page 9
Level 2 Service ManualSpecifications
Specifications
General Function Specification
Frequency Range 1900 MHz PCS1931.250 -1988.750 MHz Rx
Frequency Range 800 MHz CDMA/
AMPS
Channel Spacing50 kHz PCS
Channels1150 PCS
Modulation1M25F9W (1.25 MHz bandwidth) CDMA
Duplex Spacing80 MHz PCS
Frequency Stability± 150 Hz (CDMA)
Power Supply3.6V Li Ion 880 mAh (810 mAh for V323) battery
Average Transmit Current310 mA at +13dBm)
Average Stand-by Current
(slot cycle 1)
Dimensions
(with 880 mAh Li ion battery)
Size (Volume)88 cc (4.88 in.
Weight<115g (3.88 oz) with battery
Operating Temperature Range-30° C to +60° C (-22° F to +140° F)
Humidity80% Relative Humidity at 50° C (122° F)
Battery Life, 880 mAh (810 mAh V323)
Li Ion Battery
1851.250 -1908.750 MHz Tx
869.70 - 893.31 Rx (CDMA)
869.04 - 893.97 Rx (AMPS)
824.70 - 848.31 Tx (CDMA)
824.04 - 848.97 Tx (AMPS)
30 kHz CDMA/AMPS
788 CDMA 800
832 AMPS
3G1XRTT (1.25 MHz bandwidth) CDMA-1X
F3 +12 kHz for 100% at 1 kHz AMPS
45 MHz AMPS
+
2.5 ppm (AMPS)
4.18 mA
48.65mm x 91mm x 23.7mm
1.83 in. x 3.58 in. x 0.89 in.
Digital Talk Time: 197 Minutes for 880mAh and
181 Minutes for 810mAh
(IS95/IS2000 Cell/PCS, CDG Suburban Profile
with 40% VAF ~ at 10.7dBm)
3
) without antenna
Digital Standby Time: 200 Hours
(IS95/IS2000 Cell/PCS Slot Cycle 1)
Analog Talk Time: 65 Minutes
(AMPS Power Step 2)
Analog Standby Time: 15 Hours (AMPS DRX)
All talk and standby times are approximate and
depend on network configuration, signal strength,
and features selected.
Transmitter Function Specification
0.30 watts +25 dBm into 50 ohms (CDMA/PCS
RF Power Output
Spurious Emissions- 18.5 dBm (max) from 0.03 to 19 GHz
Input/Output Impedance50 ohms (nominal)
Transmit Audio Response6 dBm/octave pre-emphasis
nominal)
0.60 watts +27.8 dBm into 50 ohms (AMPS
nominal)
6809507A01-O October 02, 2006 9
Page 10
Specifications V323i/V325i
Transmitter Function (Continued)Specification
Modulation
CDMA Transmit Waveform Quality
(Rho)
Receiver Function Specification
Receive Sensitivity
Audio Distortion
Adjacent and Alternate Channel
Desensitization (AMPS)
-116 dBm (AMPS, SINAD, C-MSG weighted)
Sinad 12dB or greater
-104 dBm (CDMA/PCS, 0.5% Static FER) 0.5% or
less
Less than 5% at 1004 Hz, +/- 8 kHz peak
frequency deviation (transmit and receive)
Channel Selectivity with 3dB higher than
Sensitivity; 16dB of Adjacent (30kHz) and 60dB for
Alternative (60kHz)
10 October 02, 2006 6809507A01-O
Page 11
Level 2 Service ManualProduct Overview
Product Overview
Motorola V323i/V325i mobile telephones feature Code Division Multiple Access
(CDMA) technology. The mobile telephone uses a simplified icon and Graphical user
interface (GUI) for easier operation, allow Short Message Service (SMS) text
messaging, and include clock, alarm, datebook, calculator, and caller profiling
personal management tools. The V323i/V325i telephones include a built in camera.
Both phones provide 32 Embedded ring tones including VibraCall vibrating alert
and 32 Downloadable/Customizable iMelody ring tones. The V323i/V325i
telephones are dual band that allows roaming within the CDMA 800 MHz, PCS
1900 MHz, and Analog 800 MHz bands.
The V323i/V325i CDMA phones consist of a main housing assembly and a flip
assembly. The main circuit board, battery, headset jack, and accessory connector
are located in the main housing assembly. The camera on the V323i/V325i phones
is located in the hinged flip assembly.
The flip assembly contains the entire hinge mechanism. It is attached to the main
housing by four screws. The main display is on the inside of the flip assembly and
a one line LED display on the outside of the flip assembly. The main display on the
V323i/V325i phones is either a 176 x 220 65k TFT LCD . The external CLI display
is a 96 x 32 NB LCD. The camera module is a 350K pixel, VGA CMOS Sensor
Camera.
The main housing assembly includes a battery cover, chassis, main circuit board,
keypad plastic front housing, and retractable antenna.
Features
The main circuit board contains the Receiver, Transmitter, Synthesizer and Control
Logic Circuitry which together comprise the dual band tri-mode phone electronics.
The telephones are made of polycarbonate plastic. The display and speaker, as well
as the 18-key keypad, transceiver printed-circuit board (PCB), microphone, charger
and headphone connectors, and power button are contained within the flip formfactor housing. The 880 mAh (810 mAh for V323) Lithium Ion (Li Ion) battery
provides up to 178 minutes of talk time in CDMA mode with up to 264 hours of
standby time
V323i/V325i telephones use advanced, self-contained, sealed, custom integrated
circuits to perform the complex functions required for CDMA communication. Aside
from the space and weight advantage, microcircuits enhance basic reliability,
simplify maintenance, and provide a wide variety of operational functions.
Features available in this family of telephones include:
• Integrated VGA Camera
• Qualcomm MSM 6100 Chipset
• BREW 3.1
• Location Based Services Capable
• Multimedia Messaging Service
• Office Quality Speakerphone
• Speaker Independent Voice Dial
• Consumer Postponable Housings
1
.
1. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby
times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on.
6809507A01-O October 02, 2006 11
Page 12
Product Overview V323i/V325i
• AFLT/aGPS location services
2
Simplified Text Entry
iTAP™ predictive text entry allows you to press a key to generate a character. A
dynamic dictionary uses this to build and display a set of word or name options.
The iTAP™ feature may not be available in all languages.
Personal Information Management
The V323i/V325i telephones contain a built in date book with alarm reminders
message center and a 500 number capacity phonebook.
2. Network, subscription or service provider dependent feature. Not available in all areas.
12 October 02, 2006 6809507A01-O
Page 13
Level 2 Service ManualGeneral Operation
General Operation
Controls, Indicators, and Input/Output (I/O) Connectors
The V323i/V325i telephone controls are on the front and side of the device, and on
the keyboard as shown in Figure 1. Other hardware features are shown in Figure 2.
Left Soft Key
Camera Key
Send Key
ake & answer calls.
Volume Keys
Speakerphone Key
Navigate menus.
Smart/
Navigation Key
Accessory Port
Right Soft Key
CLR Key
Clear entries, move
back through menus.
Voice Recognition Key
Center Select Key
Select menu options.
Power/End Key
Turn on/off, hang up,
exit menus.
Figure 1. Controls and Indicators Locations
050188o
Headset Jack
Camera Lens
Take photos to send to
others & use on your
phone.
External Display
View caller ID & status
icons.
Fun Lights
Oval ring pulates
when charging and
blinks for incoming
call.
050852o
Figure 2. Hardware Features
6809507A01-O October 02, 2006 13
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General Operation V323i/V325i
Menu Navigation
V323i/V325i telephones have a simple icon and Graphic User Interface (GUI). The
phone also features a 5-way navigation key allows you to move easily through
menus.
Color Display
The phones feature a 176 x 220 65K TFT display. The display provides constant
graphical representations of battery capacity and signal strength, as well as the
real-time clock.
Display animation makes the phone’s icon menu move smoothly as the user scrolls
up and down.
Whether a phone displays all indicators depends on the programming and services
➧
to which the user subscribes.
Figure 3 shows the LCD display.
Date & Time
Left Soft Key
System Status
Service Alerts &
Figure 3. LCD Display
Alert Settings
Label
Indicators
Settings
Indicators
(
Thu, Oct 23 12:45pm
678eghu5wr4
Message
(
Contacts
Menu
Thu, Oct 23 12:45pm
678eghu5wr4
Messaage
Menu
Contacts
É
Right Soft Key
Label
É
In addition to preset ring tones, the user can download additional ring tones.
(Availability is carrier and Network dependant).
Motorola wireless phones incorporate the VibraCall
®
discreet vibrating alert that
avoids disturbing others when a ringing phone is unacceptable.
Alerts can be set to ring only, vibrate only, vibrate then ring, or no ring or vibrate.
14 October 02, 2006 6809507A01-O
Page 15
Level 2 Service ManualGeneral Operation
Additionally, the profiling feature allows users to identify incoming calls by a
specific ringer tone.
Battery Function
Battery Charge Indicator
The telephone displays a battery charge indicator icon in the idle screen to indicate
the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low
Battery.
Battery Removal
Removing the battery causes the device to shut down immediately and loose any
pending work (partially entered phone book entries or outgoing messages, for
E
example).
All batteries can cause property damage and/or bodily injury such as burns if a
conductive material such as jewelry, keys, or beaded chains touch exposed terminals.
The conductive material may complete an electrical circuit (short circuit) and
become quite hot. Exercise care in handling any charged battery, particularly when
placing it inside a pocket, purse, or other container with metal objects.
Operation
G
➧
If the battery is removed while receiving a message, the message is lost.
To ensure proper memory retention, turn the phone OFF before removing the
battery. Immediately replace the old battery with a fresh battery.
For detailed operating instructions, refer to the appropriate User Guide listed in
the Related Publications section toward the end of this manual.
6809507A01-O October 02, 2006 15
Page 16
General Operation V323i/V325i
16 October 02, 2006 6809507A01-O
Page 17
2
Level 2 Service ManualTools and Test Equipment
V323i/V325i
6809507A01-O
Tools and Test Equipment
The following table lists tools and test equipment recommended for disassembly
and reassembly of V323i/V325i telephones. Use either the listed items or equivalents.
Table 1. General Test Equipment and Tools
Motorola Part Number
RSX4043-ATorque DriverUsed to remove and replace screws
1
DescriptionApplication
—
See Table 7Rapid Charger
0180386A82
0-00-00-30005
—Digital Multimeter, HP34401A
1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) at (800) 814-0601 or
FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or by fax (847) 576-3023.
2. Not available from Motorola. To order, contact Hewlett Packard at (800) 452-4844.
Torque Driver Bit T-6, Apex 440-6IP Torx
or equivalent
Antistatic Mat Kit (includes 66-80387A95
antistatic mat, 66-80334B36 ground
cord, and 42-80385A59 wrist band)
Disassembly tool, plastic with flat and
pointed ends (manual opening tool) from
AMS
Tweezers, plasticUsed during assembly/disassembly
2
Used with torque driver
Used to charge battery and power
phone
Provides protection from damage to
device caused by electrostatic discharge
(ESD)
Used during assembly/disassembly of
phone
Used to measure battery voltage
6809507A01-O October 02, 2006 17
Page 18
Disassembly V323i/V325i
Disassembly
The procedures in this section provide instructions for the disassembly of a V323i/
V325i telephone. Procedures are applicable to both phones except where indicated.
Tools and equipment used for the phone are listed in Table 1, preceding.
Many of the integrated devices used in this phone are vulnerable to damage from
G
G
electrostatic discharge (ESD). Ensure adequate static protection is in place when
handling, shipping, and servicing the internal components of this equipment.
Avoid stressing the plastic in any way to avoid damage to either the plastic or
internal components.
18 October 02, 2006 6809507A01-O
Page 19
Level 2 Service ManualDisassembly
Removing the Battery Cover
1.Ensure the phone is turned off.
2.Press the battery cover latch as shown in Figure 4.
3.Slide the battery cover away from the antenna.
4.Lift the battery cover away from the phone.
Cover Latch
Battery Cover
050854a
Figure 4. Removing the Battery Cover
5.To replace, align the battery cover to the phone.
6.Slide the battery cover into the phone until battery cover latch snaps into place.
6809507A01-O October 02, 2006 19
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Disassembly V323i/V325i
Removing and Replacing the Battery
All batteries can cause property damage and/or bodily injury such as burns if a
conductive material such as jewelry, keys, or beaded chains touch exposed terminals.
E
The conductive material may complete an electrical circuit (short circuit) and
become quite hot. Exercise care in handling any charged battery, particularly when
placing it inside a pocket, purse, or other container with metal objects.
1.Ensure the phone is turned off.
2.Remove the battery cover as described in the procedures.
3.Lift up the bottom of the battery by the 2 recesses near the bottom edge of the
phone and remove it from the battery compartment as shown in Figure 5.
4.Lift the battery out of the phone.
Recess
Recess
050855a
Figure 5. Removing the Battery
5.To replace, align the battery with the battery compartment so the contacts on
the battery align with the battery contacts in the phone.
6.Insert the battery into the battery compartment, contacts side down.
7.Insert the bottom end of the battery into the base of the phone.
8.Replace the battery cover as described in the procedures.
20 October 02, 2006 6809507A01-O
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Level 2 Service ManualDisassembly
Removing and Replacing the Antenna
1.Remove the battery cover, and battery as described in the procedures.
2.By hand, rotate the antenna base counterclockwise, as indicated by the red
arrows until loose.
3.When the antenna threads are completely disengaged, slide the antenna out
of the housing. See Figure 6.
Antenna
G
050857a
Figure 6. Removing the Antenna
Ensure antenna threads are properly engaged before tightening to prevent damage
to the antenna or housing.
4.To replace, insert the threaded end of the antenna carefully into the housing
and, after ensuring the threads are properly engaged, rotate clockwise. Tighten
firmly by hand.
5.Replace the battery, and battery cover as described in the procedures.
6809507A01-O October 02, 2006 21
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Disassembly V323i/V325i
Removing and Replacing the Rear Housing
1.Remove the battery cover, battery, and antenna, as described in the
procedures.
2.Using tweezers, carefully remove the two screw caps from the back of the phone
near the top. Use care not to mar or damage the back housing or screw caps if
they are to be reused.
3.Use a Torx T6 driver to remove the four housing screws. Set the screws aside
for reuse.
Screws Caps
(not shown)
Screws
Figure 7. Removing the Rear Housing
Screws
050856o
22 October 02, 2006 6809507A01-O
Page 23
Level 2 Service ManualDisassembly
4.Carefully use the disassembly tool and gently bend the housing latches
outward starting from the right side of the rear housing to release the four
snaps on the sides of the housing (See Figure 7).
Latches
Latches
Disassembly Tool
050878o
Figure 8. Disconnecting the Housing Latches
5.When all four snaps have been released, carefully lift the rear housing away
from the phone.
6.To replace, align rear housing to the phone.
7.Carefully press the rear housing starting from the left side into the phone until
all of the the snaps engage.
8.Insert and tighten the four housing screws to a torque setting of 1.5 ± 0.2 inlbs. Replace the two screw caps.
9.Replace the antenna, battery, and battery cover as described in the procedures.
6809507A01-O October 02, 2006 23
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Disassembly V323i/V325i
Removing and Replacing the Transceiver Board
1.Remove the battery cover, battery, antenna, and rear housing as described in
the procedures.
2.Use the disassembly tool to disconnect the flip assembly flex connector. (See
Figure 9).
Flip Flex Connector
G
Disassembly Tool
050859o
Figure 9. Removing the Flip Assembly Flex Connector
3.Carefully lift the transceiver PC board up and away from the phone. Avoid
damage to the flip assembly flex cable (See Figure 10).
This product contains static-sensitive devices. Use anti-static handling procedures
to prevent electrostatic discharge (ESD) and component damage.
24 October 02, 2006 6809507A01-O
Page 25
Level 2 Service ManualDisassembly
4.Lift the transceiver board away from the rear housing.
Transceiver Board
Disassembly Tool
050860o
Figure 10. Removing the Transceiver Board
5.To replace, align the transceiver board to the front housing assembly and lower
it into place.
6.Align the flip assembly flex connector to it’s socket on the transceiver PC board.
7.Firmly and gently press the flex connector onto the socket until the connector
is properly seated.
8.Replace the rear housing, antenna, battery, and battery cover as described in
the procedures.
6809507A01-O October 02, 2006 25
Page 26
Disassembly V323i/V325i
Removing and Replacing the Keypad
1.Remove the battery cover, battery, antenna, rear housing, and transceiver
board as described in the procedures.
2.Using the disassembly tool lift the keypad from the front housing as shown in
Figure 11.
Keypad
Disassembly Tool
050861o
Figure 11. Removing the Keypad
3.To replace, insert the keypad into the front housing, ensuring the keys align
properly with the openings in the front housing.
4.Replace the transceiver board, rear housing, antenna battery, and battery
cover as described in the procedures.
26 October 02, 2006 6809507A01-O
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Level 2 Service ManualDisassembly
Removing and Replacing the Flip Assembly
1.Remove the battery cover, battery, antenna, transceiver board, and keypad as
described in the procedures.
The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when
G
handling.
2.Disengage the flip hinge from the front housing by pushing the hinge in the
direction of the arrow with a small screwdriver.
Flip Assembly
Figure 12. Disengaging the Flip Hinge.
Flip Flex
Front Housing
Screwdriver
050862o
6809507A01-O October 02, 2006 27
Page 28
Disassembly V323i/V325i
3.Carefully disengage the hinge from front housing hinge knuckle.
4.Carefully slide the display flex through the opening in the front housing. Avoid
damage to the display flex (see Figure 13).
Flip Assembly
Hinge
Hinge Knuckle
Front Housing
050863o
Figure 13. Removing the Flip Assembly.
5.To replace, carefully insert the display flex into the opening in the front
housing.
6.Insert the left side of the hinge into the front housing knuckle and snap the
right side of the hinge into the front housing knuckle.
7.Replace the keypad, transceiver board, rear housing, antenna battery, and
battery cover as described in the procedures.
28 October 02, 2006 6809507A01-O
Page 29
Level 2 Service ManualDisassembly
Removing and Replacing the Flip Display Lens
1.Remove the battery cover, battery, antenna, rear housing, transceiver board,
keypad, and flip assembly as described in the procedures.
2.Insert the flat end of the disassembly tool between the main display lens and
the flip and separate the lens from the flip (see Figure 14).
Lens
Flip Assembly
Disassembly Tool
050865o
Figure 14. Removing the Flip Display Lens
3.To replace, remove the adhesive backing from the display lens and align the
display lens to the flip assembly. Carefully press the display lens into position
on the flip assembly.
4.Replace the flip assembly, keypad, transceiver board, rear housing, antenna,
battery, and battery cover as described in the procedures.
6809507A01-O October 02, 2006 29
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Disassembly V323i/V325i
Removing and Replacing the Flip Cover
1.Remove the battery cover, battery, antenna, rear housing, transceiver board,
keypad, flip assembly and display lens as described in the procedures.
2.Use a T orx T6 driver to remove the four flip cover screws. Set the screws aside
for reuse (see Figure 15).
Screws
Screws
050866o
Figure 15. Removing the Flip Cover Screws
3.Using the disassembly tool disengage the flip cover latches and remove the flip
cover from the flip assembly.
Flip Cover
Disassembly Tool
050867o
Figure 16. Removing the Flip Cover
4.To replace, align the flip cover on the flip assembly and press it into place.
5.Insert and tighten the four housing screws to a torque setting of 1.5 ± 0.2 in-lbs.
6.Replace the flip lens, flip assembly, keypad, transceiver board, rear housing,
antenna, battery, and battery cover as described in the procedures.
30 October 02, 2006 6809507A01-O
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Level 2 Service ManualDisassembly
Removing and Replacing the Flip Assembly Shield
1.Remove the battery cover, battery, antenna, rear housing, transceiver board,
keypad, flip assembly, flip lens and flip cover as described in the procedures.
2.The shield is secured to the flip assembly by 4 plastic latches. Insert a small
flat blade screwdriver directly under the latch slot and gently pry up to
disengage the latch.
3.It is only necessary to disengage 2 of the 4 latches to remove the flip assembly
shield from the flip assembly.
Shield Latches
Flip Assembly Shield
Shield Latches
Figure 17. Removing the Flip Assembly Shield.
4.To replace, place the flip assembly shield onto the flip assembly.
5.Replace the flip cover, flip lens, flip assembly, keypad, transceiver board, rear
housing, antenna, battery, and battery cover as described in the procedures.
Small Screwdriver
050868o
6809507A01-O October 02, 2006 31
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Disassembly V323i/V325i
Removing and Replacing the External Display
1.Remove the battery cover, battery, antenna, rear housing, transceiver board,
keypad, flip assembly, flip lens, flip cover and flip assembly shield as described
G
G
in the procedures.
The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when
handling.
2. Using the disassembly tool lift up the display flex connector latch and
disconnect the external display flex from the flex connector (see Figure 18)
3.Using the disassembly tool carefully pry up the external display from main
display assembly.
Exercise extreme care when prying up the external display. Breaking the glass
display could cause injury.
Disassembly Tool
Figure 18. Removing the External Display.
4.To replace, insert the external display flex into the display flex connector and
press the flex connector latch closed.
5.Replace the flip assembly shield, flip cover, flip lens, flip assembly, keypad,
transceiver board, rear housing, antenna, battery, and battery cover as
described in the procedures.
The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when
handling.
2.Use the disassembly tool to carefully lift the speaker screen away from the
housing starting at the top edge of the flip, peeling the screen under the
earpiece speaker.
3.Use the disassembly tool to disconnect the display flex from its connector and
lift out the display PC board from the flip housing (see Figure 19).
Display Flex
Figure 19. Removing the Display PC Board.
Disassembly Tool
050870o
4.To replace, align the display PC board with the flip housing and press it into
place.
5.Align the display flex with its connector and press it into place.
6.Replace the external display, flip assembly shield, flip cover flip lens, flip
assembly, keypad, transceiver board, rear housing, antenna, battery, and
battery cover as described in the procedures.
6809507A01-O October 02, 2006 33
Page 34
Disassembly V323i/V325i
Removing the Display Module
1.Remove the battery cover, battery, antenna, rear housing, transceiver board,
keypad, flip assembly, flip lens, flip assembly shield, and display PC board as
described in the procedures.
The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when
G
handling.
2.Use the disassembly tool to lift up the display module flex connector latch.
3.Use the disassembly tool to release the latches on each side of the display PC
board and carefully remove the display module from the display PC board (see
Figure 20).
Display Module Latches
Flex Connector
Latch
Display Module Latches
Figure 20. Removing the Display Module
4.Carefully re-connect the flex connector and press the flex connector latch
closed.
5.Turn the display PC board over and place the display module onto the display
PC board and secure the display latches on the display PC board.
6.Replace the display PC board, flip assembly shield, flip cover, flip lens, flip
assembly, keypad, transceiver board, rear housing, antenna, battery, and
battery cover as described in the procedures.
Disassembly Tool
050872o
34 October 02, 2006 6809507A01-O
Page 35
Level 2 Service ManualDisassembly
Removing and Replacing the Vibrator/Flex Assembly
1.Remove the battery cover, battery, antenna, rear housing, transceiver board,
keypad, flip assembly, flip lens flip cover, flip assembly shield and display PC
board, as described in the procedures.
2.Use the disassembly tool to disconnect the flex from the camera PC board
assembly.
Flex Connector
Disassembly Tool
Figure 21. Removing the Vibrator/Flex Assembly
3.Remove the barrel bushing, and then carefully remove the vibrator/flex
assembly from the opening in the flip housing.
Barrel bushing
Figure 22. Removing the Vibrator/Flex Assembly
050871o
061283o
4.To replace, carefully slide the vibrator/flex assembly through the opening in
the flip housing, attach the barrel bushing, and press the flex onto its connector.
5.Replace the display PC board, flip assembly shield, flip cover, flip lens, flip
assembly, keypad, transceiver board, rear housing, antenna, battery, and
battery cover as described in the procedures.
6809507A01-O October 02, 2006 35
Page 36
Disassembly V323i/V325i
Removing and Replacing the Camera PC Board Assembly
1.Remove the battery cover, battery, antenna, rear housing, transceiver board,
keypad, flip assembly, flip lens, flip cover, flip assembly shield, display PC
board and the vibrator/flex assembly as described in the procedures.
2.Use the disassembly tool to lift the camera PC board from the flip housing.
Flex Connector
Disassembly Tool
Camera PC Board
050873o
Figure 23. Removing the Camera PC Board Assembly
3.To replace, align and press the camera PC board assembly into the flip housing.
4.Replace the vibrator/flex assembly, display PC board, flip assembly shield, flip
cover, flip lens, flip assembly, keypad, transceiver board, rear housing,
antenna, battery, and battery cover as described in the procedures.
36 October 02, 2006 6809507A01-O
Page 37
Level 2 Service ManualPhone Identification
N
(
Week, year, day
& shift, line, cell,
side of
manufacture
Phone Identification
Personality Transfer
A personality transfer is required when a phone is express exchanged or when the
main board is replaced. Personality transfers reproduce the customer's original
personalized details such as menu and stored memory such as phone books, or even
just program a unit with basic user information such as language selection.
Identification
Each Motorola CDMA phone is labeled with a variety of identifying numbers.
Figure 24 describes the current identifying labels.
Mfg by
MOTOROLA INC. FCC ID: IHDT5UV1 EE 3
Transceiver
model
Radio serial no. :
ESN, yr, month of
mfg, warr. code
(Code 39)
D414AF0E8AA
2. Telephone exhibits poor reception or
erratic operation such as calls frequently
dropping or weak or distorted audio.
3. Display is erratic, or provides partial or
no display.
4. Incoming call alert transducer audio
distorted or volume is too low.
5. Telephone transmit audio is weak.
(usually indicated by called parties
complaining of difficulty in hearing voice).
a) Battery either discharged or
defective.
b) Battery connectors open or
misaligned.
c) Transceiver board defective.
d) keyboard assembly failure.
a) Antenna assembly defective.
b) Transceiver board defective.
a) Connections to or from
transceiver board defective.
b) Flip assembly defective.
c) Transceiver board assembly
defective.
Faulty transceiver board assembly.
a) Microphone connections to the
transceiver board assembly
defective.
Watt) load. If the battery voltage is <3.25 Vdc,
recharge the battery using the appropriate battery
charger. If the battery will not recharge, replace the
battery. If battery is not at fault, proceed to b.
Visually inspect the battery connectors on both the
battery and the telephone. Realign and, if
necessary, either replace the battery or refer to a
Level 3 Service Center for the battery connector
replacement. If battery connectors are not at fault,
proceed to c.
Remove the transceiver board. Substitute a known
good transceiver board and temporarily
reassemble the unit. Press the PWR button; if unit
turns on and stays on, disconnect the dc power
source and reassemble the telephone with the
new transceiver board. Verify that the fault has
been cleared. If the fault has not been cleared then
proceed to d.
Replace the keyboard assembly. Temporarily
connect a +3.6 Vdc supply to the battery
connectors. Depress the PWR button. If unit turns
on and stays on, disconnect the dc power source
and reassemble with the new keyboard assembly.
Check to make sure that the antenna pin is
properly connected to the transceiver board
assembly. If connected properly, substitute a
known good antenna. If the fault is still present,
proceed to b.
Replace the transceiver board (refer to 1c). Verify
that the fault has been cleared and reassemble the
unit with the new transceiver board.
Check general condition of flex and flex connector.
If the flex and connector are good, check that the
flex connector is fully connected. If not, check
connector to transceiver board connections. If
faulty connector, replace the transceiver board. If
connector is not at fault, proceed to b.
Temporarily replace the flip assembly with a known
good assembly. If fault has been cleared,
reassemble with the new flip assembly. If fault not
cleared, proceed to c.
Replace the transceiver board (refer to 1c). Verify
that the fault has been cleared and reassemble the
unit with the new transceiver board.
Replace the transceiver board (refer to 1c). Verify
that the fault has been cleared and reassemble the
unit with the new transceiver board.
Gain access to the microphone as described in the
procedures. Check connections. If connector is
faulty proceed to c; if the connector is not at fault,
proceed to b.
38 October 02, 2006 6809507A01-O
Page 39
Level 2 Service ManualTroubleshooting
Table 2. Level 1 and 2 Troubleshooting Chart (Continued)
SymptomProbable CauseVerification and Remedy
Gain access to microphone. Disconnect and
substitute a known good microphone. Place a
b) Microphone defective.
c) Transceiver board assembly
defective.
6. Receive audio from earpiece speaker is
weak or distorted.
7. Phone does not sense when flip is
opened or closed (usually indicated by
inability to answer incoming calls by
opening the flip, or inability to make
outgoing calls).
8. Vibrator feature not functioning.Vibrator/Motor assembly defective.
9. Internal Charger not working.
11. No or weak audio when using headset. a) Headset not fully pushed home.
a) Connections to or from
transceiver board assembly
defective.
b) Flip assembly defective.
c) Antenna assembly defective.
d) Transceiver board assembly
defective.
a) Flip assembly defective.
b) Transceiver board assembly
defective.
Faulty charger circuit on
transceiver board assembly.
b) Faulty jack socket on transceiver
board assembly.
call and verify improvement in transmit signal as
heard by called party. If good, reassemble with
new microphone. If microphone is not at fault,
reinstall original microphone and proceed to c.
Replace the transceiver board assembly (refer to
1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver board
assembly.
Gain access to the transceiver board assembly as
described in the procedures. Check flex and the
flex connector from the flip assembly to the
transceiver board assembly. If flex is at fault,
replace flip assembly. If flex connector is at fault,
proceed to d. If connection is not at fault, proceed
to b.
Temporarily replace the flip assembly with a known
good assembly. If fault has been cleared,
reassemble with the new flip assembly. If fault not
cleared, proceed to c.
Check to make sure the antenna is installed
correctly. If the antenna is installed correctly,
substitute a known good antenna assembly. If this
does not clear the fault, reinstall the original
antenna assembly and proceed to d.
Replace the transceiver board assembly (refer to
1c). Verify that the fault has been cleared and
reassemble with the new transceiver board
assembly.
Temporarily replace the flip assembly with a known
good assembly. If fault has been cleared,
reassemble with the new flip assembly. If fault not
cleared, proceed to b.
Replace the transceiver board assembly (refer to
1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver board
assembly.
Replace the Vibrator/Motor assembly. Verify that
the fault has been cleared and reassemble the unit
with the new Vibrator/Motor assembly.
Test a selection of batteries in the rear pocket of
the desktop charger. Check LED display for the
charging indications. If these are charging
properly, then the internal charger is at fault.
Replace the transceiver board assembly (refer to
1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver board
assembly.
Ensure the headset plug is fully seated in the jack
socket. If fault not cleared, proceed to b.
Replace the transceiver board assembly (refer to
1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver board
assembly.
6809507A01-O October 02, 2006 39
Page 40
Troubleshooting V323i/V325i
Programming: Software Upgrade and Flexing
Contact your local technical support engineer for information about equipment and
procedures for flashing and flexing.
40 October 02, 2006 6809507A01-O
Page 41
Level 2 Service ManualTroubleshooting
V323i/V325i Exploded View Diagram
1
11
2
12
3
4
13
5
6
7
8
9
10
Figure 25. Flip Exploded View
14
15
16
o
6809507A01-O October 02, 2006 41
Page 42
Troubleshooting V323i/V325i
18
17
21
20
19
2425
26
27
29
Figure 26. Base Exploded View
22
23
31
28
30
o
42 October 02, 2006 6809507A01-O
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Level 2 Service ManualTroubleshooting
V323i/V325i Parts List
Part numbers are only provided for reference. Please contact your local Motorola
parts organization for current part number information.
90389001N070389001N07Screw, Flip
106189527Y026189527Y03 Main Lens
110589545Y010589545Y01Grommet Vibrator
120189731Y010189731Y01Personality FPCB Assembly
130189583Y010189583Y01Camera Module Assembly
145988515L015988515L01Magnet
154389788Y014389788Y01Barrel Bushing
165587736N015587736N01Hinge
170189538Y050189538Y05Base Front Housing Assembly
181389506Yxx1389506Y06Escutcheon Label
195089288Y015089288Y01Microphone
203887624Y013887624Y01Microphone Grommet
213889522Y063889522Y05Keypad
224089421Y024089421Y02Mylar Dome Assembly
23----Engine Board Assembly
241189692Y011189692Y01Conductive Mesh Tape
251489511Y011489511Y01Base Rear Acoustic Rubber Seal
260189539Y030189539Y03Base Rear Housing Assembly
270389367Y030389367Y03Screw (1.5x5.7mm)
283889525Y033889525Y03Screw Cap
29SYN5771A1589498Y06Battery, Slim
300189540Y040189540Y05Battery Door Slim Assembly
318589592Y078589592Y07Main Antenna
Motorola Part Number
V323iV325i
Description
6809507A01-O October 02, 2006 43
Page 44
Troubleshooting V323i/V325i
44 October 02, 2006 6809507A01-O
Page 45
Level 2 Service Manual
2
V323i/V325i series
6809507A01-O
A
alert settings 14
antenna, removing and replacing
21
B
battery
charge indicator
function
removing
battery cover, removing and replacing
15
20
15
19
C
camera
removing
camera, removing and replacing
Canadian Interference-Causing Equipment regulations
copyrights
computer software
36
36
6
D
disassembly 18
display module, removing and replacing
display PC board, removing and replacing
34
33
E
exploded view diagram 41
exploded view parts list
external display, removing and replacing
43
32
F
FCC rules 5
features
text entry
flip assembly shield, removing and replacing
flip cover, removing and replacing
flip display lens, removing and replacing
flip, removing and replacing
12
31
30
29
27
I
identification 37
product
Introduction
5
5
K
keypad keys, removing and replacing 26
M
menu structure 14
N
names
product
5
O
operation 13
overview, product
5
alert settings
battery
controls, indicators, and I/O connectors
LCDdisplay
menu navigation
menu structure
15
14
P
parts
exploded view diagram
exploded view parts list
product
identification
names
product overview
features
publications, related
5
11
R
regulatory agency compliance 5
related publications
removing