Motorola V323i, V325i User manual

Page 1
Level 2 Service Manual
6809507A01-O
V323i V325i
Digital Wireless Telephone
CDMA 1900 MHz, CDMA 800 MHz, Analog 800 MHz
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners.
© Motorola, Inc. 2005, 2006. All rights reserved.
Mobile Devices Business, Sawgrass International Concourse 789 International Parkway Room S2C Sunrise, FL 33325-6220
Page 3
2 Contents
Level 2 Service Manual Contents
V323i/V325i
6809507A01-O

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About this Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Controls, Indicators, and Input/Output (I/O) Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Battery Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Removing the Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Removing and Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Removing and Replacing the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Removing and Replacing the Rear Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Removing and Replacing the Transceiver Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Removing and Replacing the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Removing and Replacing the Flip Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Removing and Replacing the Flip Display Lens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Removing and Replacing the Flip Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Removing and Replacing the Flip Assembly Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Removing and Replacing the External Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Removing and Replacing the Display PC Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Removing the Display Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Removing and Replacing the Vibrator/Flex Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Removing and Replacing the Camera PC Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Phone Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Personality Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
V323/V325 Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
V323/V325 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
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Contents V323i/V325i
4 October 02, 2006 6809507A01-O
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2
V323i/V325i
Level 2 Service Manual Introduction
6809507A01-O

Introduction

Motorola® Inc. maintains a worldwide organization that is dedicated to provide responsive, full-service customer support. Motorola products are serviced by an international network of company-operated product-care centers as well as authorized independent service firms.
Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs that enable customers to meet requirements for reliable, continuous communications.
To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager.

Product Identification

Motorola products are identified by the model number on the housing. Use the entire model number when inquiring about the product. Numbers are also assigned to chassis and kits. Use these numbers when requesting information or ordering replacement parts.

Product Names

Product names are listed on the front cover. Product names are subject to change without notice. Some product names, as well as some frequency bands, are available only in certain markets.

Regulatory Agency Compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions:
• This device may not cause any harmful interference
• This device must accept interference received, including interference that may cause undesired operation
This class B device also complies with all requirements of the Canadian Interference-Causing Equipment Regulations (ICES-003).
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
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Introduction V323i/V325i

Computer Program Copyrights

The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted computer programs, including the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola computer programs in any manner or form without Motorola's prior written consent. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or rights under the copyrights, patents, or patent applications of Motorola, except for a nonexclusive license to use the Motorola product and the Motorola computer programs with the Motorola product.

About this Service Manual

Using this service manual and the suggestions contained in it assures proper installation, operation, and maintenance. Refer questions about this manual to the nearest Customer Service Manager.
Audience
This service manual aids service personnel in testing and repairing V323i/V325i telephones. Service personnel should be familiar with electronic assembly, testing, and troubleshooting methods, and with the operation and use of associated test equipment.
Use of this manual assures proper installation, operation, and maintenance of Motorola products and equipment. It contains all service information required for the equipment described and is current as of the printing date.
Scope
This manual provides basic information relating to V323i/V325i Series telephones, and also to provides procedures and processes for repairing the units at Level 1 and 2 service centers including:
•Unit swap out
• Repairing of mechanical faults
• Basic modular troubleshooting
• Testing and verification of unit functionality
• Initiate warranty claims and send faulty modules to Level 3 or 4 repair centers
6 October 02, 2006 6809507A01-O
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Level 2 Service Manual Introduction
Conventions
The following special characters and typefaces are used in this manual to emphasize certain types of information.
G E

Warranty Service Policy

The product is sold with the standard 12-month warranty terms and conditions. Accidental damage, misuse, and extended warranties offered by retailers are not supported under warranty. Non warranty repairs are available at agreed fixed repair prices.
P
Note: Emphasizes additional information pertinent to the subject matter.
Caution: Emphasizes information about actions that may result in equipment damage.
Warning: Emphasizes information about actions that may result in personal injury.
Keys to be pressed are represented graphically. For example, instead of “Press
the End key”, you will see “Press
Information from a screen is shown in text as similar as possible to what displays on the screen. For example,
Information that you need to type is printed in boldface type.
P
”.
PHONEBOOK
.
Out-of-Box Failure Policy
The standard out of box failure criteria applies. Customer units that fail very early on after the date of sale, are to be returned to Manufacturing for root cause analysis, to guard against epidemic criteria. Manufacturing will bear the costs of early life failure.
Product Support
Customer’s original units will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola High Technology Centers will perform level 4 (full component) repairs.
Customer Support
Customer support is available through dedicated Call Centers and in-country help desks. Product Service training is available through the local Motorola Support Center.
6809507A01-O October 02, 2006 7
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Introduction V323i/V325i

Parts Replacement

When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual or supplement.
When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.
In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834
Replacement Parts Service Division (RPSD)
Order replacement parts, test equipment, and manuals from RPSD.
U.S.A. Outside U.S.A.
Phone: 800-422-4210 Phone: 847-538-8023
FAX: 800-622-6210 FAX: 847-576-3023
Website: http://businessonline.motorola.com
EMEA
Phone: +49 461 803 1404
Website: http://emeaonline.motorola.com
Asia
Phone: +65 648 62995
Website: http://asiaonline.motorola.com
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Level 2 Service Manual Specifications

Specifications

General Function Specification
Frequency Range 1900 MHz PCS 1931.250 -1988.750 MHz Rx
Frequency Range 800 MHz CDMA/ AMPS
Channel Spacing 50 kHz PCS
Channels 1150 PCS
Modulation 1M25F9W (1.25 MHz bandwidth) CDMA
Duplex Spacing 80 MHz PCS
Frequency Stability ± 150 Hz (CDMA)
Power Supply 3.6V Li Ion 880 mAh (810 mAh for V323) battery Average Transmit Current 310 mA at +13dBm) Average Stand-by Current
(slot cycle 1) Dimensions
(with 880 mAh Li ion battery) Size (Volume) 88 cc (4.88 in. Weight <115g (3.88 oz) with battery Operating Temperature Range -30° C to +60° C (-22° F to +140° F) Humidity 80% Relative Humidity at 50° C (122° F) Battery Life, 880 mAh (810 mAh V323)
Li Ion Battery
1851.250 -1908.750 MHz Tx
869.70 - 893.31 Rx (CDMA)
869.04 - 893.97 Rx (AMPS)
824.70 - 848.31 Tx (CDMA)
824.04 - 848.97 Tx (AMPS)
30 kHz CDMA/AMPS
788 CDMA 800 832 AMPS
3G1XRTT (1.25 MHz bandwidth) CDMA-1X F3 +12 kHz for 100% at 1 kHz AMPS
45 MHz AMPS
+
2.5 ppm (AMPS)
4.18 mA
48.65mm x 91mm x 23.7mm
1.83 in. x 3.58 in. x 0.89 in.
Digital Talk Time: 197 Minutes for 880mAh and 181 Minutes for 810mAh (IS95/IS2000 Cell/PCS, CDG Suburban Profile with 40% VAF ~ at 10.7dBm)
3
) without antenna
Digital Standby Time: 200 Hours (IS95/IS2000 Cell/PCS Slot Cycle 1)
Analog Talk Time: 65 Minutes (AMPS Power Step 2)
Analog Standby Time: 15 Hours (AMPS DRX) All talk and standby times are approximate and
depend on network configuration, signal strength, and features selected.
Transmitter Function Specification
0.30 watts +25 dBm into 50 ohms (CDMA/PCS
RF Power Output
Spurious Emissions - 18.5 dBm (max) from 0.03 to 19 GHz Input/Output Impedance 50 ohms (nominal) Transmit Audio Response 6 dBm/octave pre-emphasis
nominal)
0.60 watts +27.8 dBm into 50 ohms (AMPS nominal)
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Specifications V323i/V325i
Transmitter Function (Continued) Specification
Modulation
CDMA Transmit Waveform Quality (Rho)
Receiver Function Specification
Receive Sensitivity
Audio Distortion
Adjacent and Alternate Channel Desensitization (AMPS)
IM (AMPS) Greater than 65 dB
1M25F9W (1.25 MHz bandwidth) CDMA 40K0F8W, 40K0F1D AMPS
0.94
-116 dBm (AMPS, SINAD, C-MSG weighted) Sinad 12dB or greater
-104 dBm (CDMA/PCS, 0.5% Static FER) 0.5% or less
Less than 5% at 1004 Hz, +/- 8 kHz peak frequency deviation (transmit and receive)
Channel Selectivity with 3dB higher than Sensitivity; 16dB of Adjacent (30kHz) and 60dB for Alternative (60kHz)
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Level 2 Service Manual Product Overview

Product Overview

Motorola V323i/V325i mobile telephones feature Code Division Multiple Access (CDMA) technology. The mobile telephone uses a simplified icon and Graphical user interface (GUI) for easier operation, allow Short Message Service (SMS) text messaging, and include clock, alarm, datebook, calculator, and caller profiling personal management tools. The V323i/V325i telephones include a built in camera. Both phones provide 32 Embedded ring tones including VibraCall vibrating alert and 32 Downloadable/Customizable iMelody ring tones. The V323i/V325i telephones are dual band that allows roaming within the CDMA 800 MHz, PCS 1900 MHz, and Analog 800 MHz bands.
The V323i/V325i CDMA phones consist of a main housing assembly and a flip assembly. The main circuit board, battery, headset jack, and accessory connector are located in the main housing assembly. The camera on the V323i/V325i phones is located in the hinged flip assembly.
The flip assembly contains the entire hinge mechanism. It is attached to the main housing by four screws. The main display is on the inside of the flip assembly and a one line LED display on the outside of the flip assembly. The main display on the V323i/V325i phones is either a 176 x 220 65k TFT LCD . The external CLI display is a 96 x 32 NB LCD. The camera module is a 350K pixel, VGA CMOS Sensor Camera.
The main housing assembly includes a battery cover, chassis, main circuit board, keypad plastic front housing, and retractable antenna.

Features

The main circuit board contains the Receiver, Transmitter, Synthesizer and Control Logic Circuitry which together comprise the dual band tri-mode phone electronics.
The telephones are made of polycarbonate plastic. The display and speaker, as well as the 18-key keypad, transceiver printed-circuit board (PCB), microphone, charger and headphone connectors, and power button are contained within the flip form­factor housing. The 880 mAh (810 mAh for V323) Lithium Ion (Li Ion) battery provides up to 178 minutes of talk time in CDMA mode with up to 264 hours of standby time
V323i/V325i telephones use advanced, self-contained, sealed, custom integrated circuits to perform the complex functions required for CDMA communication. Aside from the space and weight advantage, microcircuits enhance basic reliability, simplify maintenance, and provide a wide variety of operational functions.
Features available in this family of telephones include:
• Integrated VGA Camera
• Qualcomm MSM 6100 Chipset
• BREW 3.1
• Location Based Services Capable
• Multimedia Messaging Service
• Office Quality Speakerphone
• Speaker Independent Voice Dial
• Consumer Postponable Housings
1
.
1. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on.
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Product Overview V323i/V325i
• AFLT/aGPS location services
2
Simplified Text Entry
iTAP™ predictive text entry allows you to press a key to generate a character. A dynamic dictionary uses this to build and display a set of word or name options. The iTAP™ feature may not be available in all languages.
Personal Information Management
The V323i/V325i telephones contain a built in date book with alarm reminders message center and a 500 number capacity phonebook.
2. Network, subscription or service provider dependent feature. Not available in all areas.
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Level 2 Service Manual General Operation

General Operation

Controls, Indicators, and Input/Output (I/O) Connectors

The V323i/V325i telephone controls are on the front and side of the device, and on the keyboard as shown in Figure 1. Other hardware features are shown in Figure 2.
Left Soft Key
Camera Key
Send Key
ake & answer calls.
Volume Keys
Speakerphone Key
Navigate menus.
Smart/
Navigation Key
Accessory Port
Right Soft Key
CLR Key
Clear entries, move back through menus.
Voice Recognition Key
Center Select Key
Select menu options.
Power/End Key
Turn on/off, hang up, exit menus.
Figure 1. Controls and Indicators Locations
050188o
Headset Jack
Camera Lens
Take photos to send to
others & use on your
phone.
External Display
View caller ID & status
icons.
Fun Lights
Oval ring pulates when charging and blinks for incoming call.
050852o
Figure 2. Hardware Features
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General Operation V323i/V325i
Menu Navigation
V323i/V325i telephones have a simple icon and Graphic User Interface (GUI). The phone also features a 5-way navigation key allows you to move easily through menus.
Color Display
The phones feature a 176 x 220 65K TFT display. The display provides constant graphical representations of battery capacity and signal strength, as well as the real-time clock.
Display animation makes the phone’s icon menu move smoothly as the user scrolls up and down.
Whether a phone displays all indicators depends on the programming and services
to which the user subscribes.
Figure 3 shows the LCD display.
Date & Time
Left Soft Key
System Status
Service Alerts &
Figure 3. LCD Display
Alert Settings
Label
Indicators
Settings
Indicators
(
Thu, Oct 23 12:45pm
678eghu5wr4
Message
(
Contacts
Menu
Thu, Oct 23 12:45pm
678eghu5wr4
Messaage
Menu
Contacts
É
Right Soft Key Label
É
In addition to preset ring tones, the user can download additional ring tones. (Availability is carrier and Network dependant).
Motorola wireless phones incorporate the VibraCall
®
discreet vibrating alert that
avoids disturbing others when a ringing phone is unacceptable.
Alerts can be set to ring only, vibrate only, vibrate then ring, or no ring or vibrate.
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Level 2 Service Manual General Operation
Additionally, the profiling feature allows users to identify incoming calls by a specific ringer tone.

Battery Function

Battery Charge Indicator
The telephone displays a battery charge indicator icon in the idle screen to indicate the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low Battery.
Battery Removal
Removing the battery causes the device to shut down immediately and loose any pending work (partially entered phone book entries or outgoing messages, for
E
example).
All batteries can cause property damage and/or bodily injury such as burns if a conductive material such as jewelry, keys, or beaded chains touch exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects.

Operation

G
If the battery is removed while receiving a message, the message is lost.
To ensure proper memory retention, turn the phone OFF before removing the battery. Immediately replace the old battery with a fresh battery.
For detailed operating instructions, refer to the appropriate User Guide listed in the Related Publications section toward the end of this manual.
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General Operation V323i/V325i
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2
Level 2 Service Manual Tools and Test Equipment
V323i/V325i 6809507A01-O

Tools and Test Equipment

The following table lists tools and test equipment recommended for disassembly and reassembly of V323i/V325i telephones. Use either the listed items or equiva­lents.
Table 1. General Test Equipment and Tools
Motorola Part Number
RSX4043-A Torque Driver Used to remove and replace screws
1
Description Application
See Table 7 Rapid Charger
0180386A82
0-00-00-30005
Digital Multimeter, HP34401A
1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) at (800) 814-0601 or FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or by fax (847) 576-3023.
2. Not available from Motorola. To order, contact Hewlett Packard at (800) 452-4844.
AMS Software & Elektronik Gmbh c/o Holger Grube Lise-Meitner-Straße 9 D-24914 Flensburg Tel.: +49-461-90398-0 Fax: +49-461-90398-50
Torque Driver Bit T-6, Apex 440-6IP Torx or equivalent
Antistatic Mat Kit (includes 66-80387A95 antistatic mat, 66-80334B36 ground cord, and 42-80385A59 wrist band)
Disassembly tool, plastic with flat and pointed ends (manual opening tool) from AMS
Tweezers, plastic Used during assembly/disassembly
2
Used with torque driver
Used to charge battery and power phone
Provides protection from damage to device caused by electrostatic discharge (ESD)
Used during assembly/disassembly of phone
Used to measure battery voltage
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Disassembly V323i/V325i

Disassembly

The procedures in this section provide instructions for the disassembly of a V323i/ V325i telephone. Procedures are applicable to both phones except where indicated. Tools and equipment used for the phone are listed in Table 1, preceding.
Many of the integrated devices used in this phone are vulnerable to damage from
G G
electrostatic discharge (ESD). Ensure adequate static protection is in place when handling, shipping, and servicing the internal components of this equipment.
Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components.
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Level 2 Service Manual Disassembly

Removing the Battery Cover

1. Ensure the phone is turned off.
2. Press the battery cover latch as shown in Figure 4.
3. Slide the battery cover away from the antenna.
4. Lift the battery cover away from the phone.
Cover Latch
Battery Cover
050854a
Figure 4. Removing the Battery Cover
5. To replace, align the battery cover to the phone.
6. Slide the battery cover into the phone until battery cover latch snaps into place.
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Disassembly V323i/V325i

Removing and Replacing the Battery

All batteries can cause property damage and/or bodily injury such as burns if a conductive material such as jewelry, keys, or beaded chains touch exposed terminals.
E
The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects.
1. Ensure the phone is turned off.
2. Remove the battery cover as described in the procedures.
3. Lift up the bottom of the battery by the 2 recesses near the bottom edge of the
phone and remove it from the battery compartment as shown in Figure 5.
4. Lift the battery out of the phone.
Recess
Recess
050855a
Figure 5. Removing the Battery
5. To replace, align the battery with the battery compartment so the contacts on
the battery align with the battery contacts in the phone.
6. Insert the battery into the battery compartment, contacts side down.
7. Insert the bottom end of the battery into the base of the phone.
8. Replace the battery cover as described in the procedures.
20 October 02, 2006 6809507A01-O
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Level 2 Service Manual Disassembly

Removing and Replacing the Antenna

1. Remove the battery cover, and battery as described in the procedures.
2. By hand, rotate the antenna base counterclockwise, as indicated by the red arrows until loose.
3. When the antenna threads are completely disengaged, slide the antenna out of the housing. See Figure 6.
Antenna
G
050857a
Figure 6. Removing the Antenna
Ensure antenna threads are properly engaged before tightening to prevent damage to the antenna or housing.
4. To replace, insert the threaded end of the antenna carefully into the housing and, after ensuring the threads are properly engaged, rotate clockwise. Tighten firmly by hand.
5. Replace the battery, and battery cover as described in the procedures.
6809507A01-O October 02, 2006 21
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Disassembly V323i/V325i

Removing and Replacing the Rear Housing

1. Remove the battery cover, battery, and antenna, as described in the procedures.
2. Using tweezers, carefully remove the two screw caps from the back of the phone near the top. Use care not to mar or damage the back housing or screw caps if they are to be reused.
3. Use a Torx T6 driver to remove the four housing screws. Set the screws aside for reuse.
Screws Caps
(not shown)
Screws
Figure 7. Removing the Rear Housing
Screws
050856o
22 October 02, 2006 6809507A01-O
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Level 2 Service Manual Disassembly
4. Carefully use the disassembly tool and gently bend the housing latches outward starting from the right side of the rear housing to release the four snaps on the sides of the housing (See Figure 7).
Latches
Latches
Disassembly Tool
050878o
Figure 8. Disconnecting the Housing Latches
5. When all four snaps have been released, carefully lift the rear housing away from the phone.
6. To replace, align rear housing to the phone.
7. Carefully press the rear housing starting from the left side into the phone until all of the the snaps engage.
8. Insert and tighten the four housing screws to a torque setting of 1.5 ± 0.2 in­lbs. Replace the two screw caps.
9. Replace the antenna, battery, and battery cover as described in the procedures.
6809507A01-O October 02, 2006 23
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Disassembly V323i/V325i

Removing and Replacing the Transceiver Board

1. Remove the battery cover, battery, antenna, and rear housing as described in the procedures.
2. Use the disassembly tool to disconnect the flip assembly flex connector. (See Figure 9).
Flip Flex Connector
G
Disassembly Tool
050859o
Figure 9. Removing the Flip Assembly Flex Connector
3. Carefully lift the transceiver PC board up and away from the phone. Avoid damage to the flip assembly flex cable (See Figure 10).
This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage.
24 October 02, 2006 6809507A01-O
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Level 2 Service Manual Disassembly
4. Lift the transceiver board away from the rear housing.
Transceiver Board
Disassembly Tool
050860o
Figure 10. Removing the Transceiver Board
5. To replace, align the transceiver board to the front housing assembly and lower it into place.
6. Align the flip assembly flex connector to it’s socket on the transceiver PC board.
7. Firmly and gently press the flex connector onto the socket until the connector is properly seated.
8. Replace the rear housing, antenna, battery, and battery cover as described in the procedures.
6809507A01-O October 02, 2006 25
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Disassembly V323i/V325i

Removing and Replacing the Keypad

1. Remove the battery cover, battery, antenna, rear housing, and transceiver board as described in the procedures.
2. Using the disassembly tool lift the keypad from the front housing as shown in Figure 11.
Keypad
Disassembly Tool
050861o
Figure 11. Removing the Keypad
3. To replace, insert the keypad into the front housing, ensuring the keys align properly with the openings in the front housing.
4. Replace the transceiver board, rear housing, antenna battery, and battery cover as described in the procedures.
26 October 02, 2006 6809507A01-O
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Level 2 Service Manual Disassembly

Removing and Replacing the Flip Assembly

1. Remove the battery cover, battery, antenna, transceiver board, and keypad as described in the procedures.
The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when
G
handling.
2. Disengage the flip hinge from the front housing by pushing the hinge in the direction of the arrow with a small screwdriver.
Flip Assembly
Figure 12. Disengaging the Flip Hinge.
Flip Flex
Front Housing
Screwdriver
050862o
6809507A01-O October 02, 2006 27
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Disassembly V323i/V325i
3. Carefully disengage the hinge from front housing hinge knuckle.
4. Carefully slide the display flex through the opening in the front housing. Avoid damage to the display flex (see Figure 13).
Flip Assembly
Hinge
Hinge Knuckle
Front Housing
050863o
Figure 13. Removing the Flip Assembly.
5. To replace, carefully insert the display flex into the opening in the front housing.
6. Insert the left side of the hinge into the front housing knuckle and snap the right side of the hinge into the front housing knuckle.
7. Replace the keypad, transceiver board, rear housing, antenna battery, and battery cover as described in the procedures.
28 October 02, 2006 6809507A01-O
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Level 2 Service Manual Disassembly

Removing and Replacing the Flip Display Lens

1. Remove the battery cover, battery, antenna, rear housing, transceiver board, keypad, and flip assembly as described in the procedures.
2. Insert the flat end of the disassembly tool between the main display lens and the flip and separate the lens from the flip (see Figure 14).
Lens
Flip Assembly
Disassembly Tool
050865o
Figure 14. Removing the Flip Display Lens
3. To replace, remove the adhesive backing from the display lens and align the display lens to the flip assembly. Carefully press the display lens into position on the flip assembly.
4. Replace the flip assembly, keypad, transceiver board, rear housing, antenna, battery, and battery cover as described in the procedures.
6809507A01-O October 02, 2006 29
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Disassembly V323i/V325i

Removing and Replacing the Flip Cover

1. Remove the battery cover, battery, antenna, rear housing, transceiver board, keypad, flip assembly and display lens as described in the procedures.
2. Use a T orx T6 driver to remove the four flip cover screws. Set the screws aside for reuse (see Figure 15).
Screws
Screws
050866o
Figure 15. Removing the Flip Cover Screws
3. Using the disassembly tool disengage the flip cover latches and remove the flip cover from the flip assembly.
Flip Cover
Disassembly Tool
050867o
Figure 16. Removing the Flip Cover
4. To replace, align the flip cover on the flip assembly and press it into place.
5. Insert and tighten the four housing screws to a torque setting of 1.5 ± 0.2 in-lbs.
6. Replace the flip lens, flip assembly, keypad, transceiver board, rear housing, antenna, battery, and battery cover as described in the procedures.
30 October 02, 2006 6809507A01-O
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Level 2 Service Manual Disassembly

Removing and Replacing the Flip Assembly Shield

1. Remove the battery cover, battery, antenna, rear housing, transceiver board, keypad, flip assembly, flip lens and flip cover as described in the procedures.
2. The shield is secured to the flip assembly by 4 plastic latches. Insert a small flat blade screwdriver directly under the latch slot and gently pry up to disengage the latch.
3. It is only necessary to disengage 2 of the 4 latches to remove the flip assembly shield from the flip assembly.
Shield Latches
Flip Assembly Shield
Shield Latches
Figure 17. Removing the Flip Assembly Shield.
4. To replace, place the flip assembly shield onto the flip assembly.
5. Replace the flip cover, flip lens, flip assembly, keypad, transceiver board, rear housing, antenna, battery, and battery cover as described in the procedures.
Small Screwdriver
050868o
6809507A01-O October 02, 2006 31
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Disassembly V323i/V325i

Removing and Replacing the External Display

1. Remove the battery cover, battery, antenna, rear housing, transceiver board, keypad, flip assembly, flip lens, flip cover and flip assembly shield as described
G
G
in the procedures.
The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling.
2. Using the disassembly tool lift up the display flex connector latch and disconnect the external display flex from the flex connector (see Figure 18)
3. Using the disassembly tool carefully pry up the external display from main display assembly.
Exercise extreme care when prying up the external display. Breaking the glass display could cause injury.
Disassembly Tool
Figure 18. Removing the External Display.
4. To replace, insert the external display flex into the display flex connector and press the flex connector latch closed.
5. Replace the flip assembly shield, flip cover, flip lens, flip assembly, keypad, transceiver board, rear housing, antenna, battery, and battery cover as described in the procedures.
External Display
Flex Connector Latch
050869o
32 October 02, 2006 6809507A01-O
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Level 2 Service Manual Disassembly

Removing and Replacing the Display PC Board

1. Remove the battery cover, battery, antenna, rear housing, transceiver board, keypad, flip assembly, flip lens, flip cover, flip assembly shield, and external
G
display as described in the procedures.
The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling.
2. Use the disassembly tool to carefully lift the speaker screen away from the housing starting at the top edge of the flip, peeling the screen under the earpiece speaker.
3. Use the disassembly tool to disconnect the display flex from its connector and lift out the display PC board from the flip housing (see Figure 19).
Display Flex
Figure 19. Removing the Display PC Board.
Disassembly Tool
050870o
4. To replace, align the display PC board with the flip housing and press it into place.
5. Align the display flex with its connector and press it into place.
6. Replace the external display, flip assembly shield, flip cover flip lens, flip assembly, keypad, transceiver board, rear housing, antenna, battery, and battery cover as described in the procedures.
6809507A01-O October 02, 2006 33
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Disassembly V323i/V325i

Removing the Display Module

1. Remove the battery cover, battery, antenna, rear housing, transceiver board, keypad, flip assembly, flip lens, flip assembly shield, and display PC board as described in the procedures.
The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when
G
handling.
2. Use the disassembly tool to lift up the display module flex connector latch.
3. Use the disassembly tool to release the latches on each side of the display PC board and carefully remove the display module from the display PC board (see Figure 20).
Display Module Latches
Flex Connector Latch
Display Module Latches
Figure 20. Removing the Display Module
4. Carefully re-connect the flex connector and press the flex connector latch closed.
5. Turn the display PC board over and place the display module onto the display PC board and secure the display latches on the display PC board.
6. Replace the display PC board, flip assembly shield, flip cover, flip lens, flip assembly, keypad, transceiver board, rear housing, antenna, battery, and battery cover as described in the procedures.
Disassembly Tool
050872o
34 October 02, 2006 6809507A01-O
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Level 2 Service Manual Disassembly

Removing and Replacing the Vibrator/Flex Assembly

1. Remove the battery cover, battery, antenna, rear housing, transceiver board, keypad, flip assembly, flip lens flip cover, flip assembly shield and display PC board, as described in the procedures.
2. Use the disassembly tool to disconnect the flex from the camera PC board assembly.
Flex Connector
Disassembly Tool
Figure 21. Removing the Vibrator/Flex Assembly
3. Remove the barrel bushing, and then carefully remove the vibrator/flex assembly from the opening in the flip housing.
Barrel bushing
Figure 22. Removing the Vibrator/Flex Assembly
050871o
061283o
4. To replace, carefully slide the vibrator/flex assembly through the opening in the flip housing, attach the barrel bushing, and press the flex onto its connector.
5. Replace the display PC board, flip assembly shield, flip cover, flip lens, flip assembly, keypad, transceiver board, rear housing, antenna, battery, and battery cover as described in the procedures.
6809507A01-O October 02, 2006 35
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Disassembly V323i/V325i

Removing and Replacing the Camera PC Board Assembly

1. Remove the battery cover, battery, antenna, rear housing, transceiver board, keypad, flip assembly, flip lens, flip cover, flip assembly shield, display PC board and the vibrator/flex assembly as described in the procedures.
2. Use the disassembly tool to lift the camera PC board from the flip housing.
Flex Connector
Disassembly Tool
Camera PC Board
050873o
Figure 23. Removing the Camera PC Board Assembly
3. To replace, align and press the camera PC board assembly into the flip housing.
4. Replace the vibrator/flex assembly, display PC board, flip assembly shield, flip cover, flip lens, flip assembly, keypad, transceiver board, rear housing, antenna, battery, and battery cover as described in the procedures.
36 October 02, 2006 6809507A01-O
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Level 2 Service Manual Phone Identification
N (
Week, year, day & shift, line, cell, side of manufacture

Phone Identification

Personality Transfer

A personality transfer is required when a phone is express exchanged or when the main board is replaced. Personality transfers reproduce the customer's original personalized details such as menu and stored memory such as phone books, or even just program a unit with basic user information such as language selection.

Identification

Each Motorola CDMA phone is labeled with a variety of identifying numbers. Figure 24 describes the current identifying labels.
Mfg by
MOTOROLA INC. FCC ID: IHDT5UV1 EE 3
Transceiver model
Radio serial no. : ESN, yr, month of mfg, warr. code (Code 39) D414AF0E8AA
Radio SN: ESN+ year, month of mfg, warranty
code
Factory designation
CANADA: 109 182 230A; TYPE:UVKA 832/2412 CHANNEL OPERATION
SWF3001A H7 25821A2 VY
N: D414AF0EYAA A56 G6 #
APC Code
Figure 24. CDMA Telephone Identification Label
Type approval information
AMPS
info. (analog)
Transceiver model
code 39)
Board tracking ID G6VYY
020463o
6809507A01-O October 02, 2006 37
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Troubleshooting V323i/V325i

Troubleshooting

Table 2. Level 1 and 2 Troubleshooting Chart
Symptom Probable Cause Verification and Remedy
Measure battery voltage across a 50 ohm (>1
1. Telephone will not turn on or stay on.
2. Telephone exhibits poor reception or erratic operation such as calls frequently dropping or weak or distorted audio.
3. Display is erratic, or provides partial or no display.
4. Incoming call alert transducer audio distorted or volume is too low.
5. Telephone transmit audio is weak. (usually indicated by called parties complaining of difficulty in hearing voice).
a) Battery either discharged or defective.
b) Battery connectors open or misaligned.
c) Transceiver board defective.
d) keyboard assembly failure.
a) Antenna assembly defective.
b) Transceiver board defective.
a) Connections to or from transceiver board defective.
b) Flip assembly defective.
c) Transceiver board assembly defective.
Faulty transceiver board assembly.
a) Microphone connections to the transceiver board assembly defective.
Watt) load. If the battery voltage is <3.25 Vdc, recharge the battery using the appropriate battery charger. If the battery will not recharge, replace the battery. If battery is not at fault, proceed to b.
Visually inspect the battery connectors on both the battery and the telephone. Realign and, if necessary, either replace the battery or refer to a Level 3 Service Center for the battery connector replacement. If battery connectors are not at fault, proceed to c.
Remove the transceiver board. Substitute a known good transceiver board and temporarily reassemble the unit. Press the PWR button; if unit turns on and stays on, disconnect the dc power source and reassemble the telephone with the new transceiver board. Verify that the fault has been cleared. If the fault has not been cleared then proceed to d.
Replace the keyboard assembly. Temporarily connect a +3.6 Vdc supply to the battery connectors. Depress the PWR button. If unit turns on and stays on, disconnect the dc power source and reassemble with the new keyboard assembly.
Check to make sure that the antenna pin is properly connected to the transceiver board assembly. If connected properly, substitute a known good antenna. If the fault is still present, proceed to b.
Replace the transceiver board (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board.
Check general condition of flex and flex connector. If the flex and connector are good, check that the flex connector is fully connected. If not, check connector to transceiver board connections. If faulty connector, replace the transceiver board. If connector is not at fault, proceed to b.
Temporarily replace the flip assembly with a known good assembly. If fault has been cleared, reassemble with the new flip assembly. If fault not cleared, proceed to c.
Replace the transceiver board (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board.
Replace the transceiver board (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board.
Gain access to the microphone as described in the procedures. Check connections. If connector is faulty proceed to c; if the connector is not at fault, proceed to b.
38 October 02, 2006 6809507A01-O
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Level 2 Service Manual Troubleshooting
Table 2. Level 1 and 2 Troubleshooting Chart (Continued)
Symptom Probable Cause Verification and Remedy
Gain access to microphone. Disconnect and substitute a known good microphone. Place a
b) Microphone defective.
c) Transceiver board assembly defective.
6. Receive audio from earpiece speaker is weak or distorted.
7. Phone does not sense when flip is opened or closed (usually indicated by inability to answer incoming calls by opening the flip, or inability to make outgoing calls).
8. Vibrator feature not functioning. Vibrator/Motor assembly defective.
9. Internal Charger not working.
11. No or weak audio when using headset. a) Headset not fully pushed home.
a) Connections to or from transceiver board assembly defective.
b) Flip assembly defective.
c) Antenna assembly defective.
d) Transceiver board assembly defective.
a) Flip assembly defective.
b) Transceiver board assembly defective.
Faulty charger circuit on transceiver board assembly.
b) Faulty jack socket on transceiver board assembly.
call and verify improvement in transmit signal as heard by called party. If good, reassemble with new microphone. If microphone is not at fault, reinstall original microphone and proceed to c.
Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board assembly.
Gain access to the transceiver board assembly as described in the procedures. Check flex and the flex connector from the flip assembly to the transceiver board assembly. If flex is at fault, replace flip assembly. If flex connector is at fault, proceed to d. If connection is not at fault, proceed to b.
Temporarily replace the flip assembly with a known good assembly. If fault has been cleared, reassemble with the new flip assembly. If fault not cleared, proceed to c.
Check to make sure the antenna is installed correctly. If the antenna is installed correctly, substitute a known good antenna assembly. If this does not clear the fault, reinstall the original antenna assembly and proceed to d.
Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble with the new transceiver board assembly.
Temporarily replace the flip assembly with a known good assembly. If fault has been cleared, reassemble with the new flip assembly. If fault not cleared, proceed to b.
Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board assembly.
Replace the Vibrator/Motor assembly. Verify that the fault has been cleared and reassemble the unit with the new Vibrator/Motor assembly.
Test a selection of batteries in the rear pocket of the desktop charger. Check LED display for the charging indications. If these are charging properly, then the internal charger is at fault. Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board assembly.
Ensure the headset plug is fully seated in the jack socket. If fault not cleared, proceed to b.
Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board assembly.
6809507A01-O October 02, 2006 39
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Troubleshooting V323i/V325i

Programming: Software Upgrade and Flexing

Contact your local technical support engineer for information about equipment and procedures for flashing and flexing.
40 October 02, 2006 6809507A01-O
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Level 2 Service Manual Troubleshooting

V323i/V325i Exploded View Diagram

1
11
2
12
3
4
13
5 6
7
8
9
10
Figure 25. Flip Exploded View
14
15
16
o
6809507A01-O October 02, 2006 41
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Troubleshooting V323i/V325i
18
17
21
20
19
24 25
26
27
29
Figure 26. Base Exploded View
22
23
31
28
30
o
42 October 02, 2006 6809507A01-O
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Level 2 Service Manual Troubleshooting

V323i/V325i Parts List

Part numbers are only provided for reference. Please contact your local Motorola parts organization for current part number information.
Table 3. Part Numbers
Item
Number
1 0189537Y03 0189537Y04 Flip Outer Housing Assembly 2 0189536Y01 0189536Y01 Flip Display Chassis Assembly 3 7287952Y01 7287952Y01 CLI Module 4 0189584Y01 0189584Y01 Flip PCB Assembly 5 5089574N02 5089574N02 Speaker, Earpiece 6 1389490Y01 1389490Y01 Main Display Bezel 7 7289284Y01 7289284Y01 LCD Module 8 0189535Y01 0189535Y01 Flip Inner Housing Assembly
9 0389001N07 0389001N07 Screw, Flip 10 6189527Y02 6189527Y03 Main Lens 11 0589545Y01 0589545Y01 Grommet Vibrator 12 0189731Y01 0189731Y01 Personality FPCB Assembly 13 0189583Y01 0189583Y01 Camera Module Assembly 14 5988515L01 5988515L01 Magnet 15 4389788Y01 4389788Y01 Barrel Bushing 16 5587736N01 5587736N01 Hinge 17 0189538Y05 0189538Y05 Base Front Housing Assembly 18 1389506Yxx 1389506Y06 Escutcheon Label 19 5089288Y01 5089288Y01 Microphone 20 3887624Y01 3887624Y01 Microphone Grommet 21 3889522Y06 3889522Y05 Keypad 22 4089421Y02 4089421Y02 Mylar Dome Assembly 23 -- -- Engine Board Assembly 24 1189692Y01 1189692Y01 Conductive Mesh Tape 25 1489511Y01 1489511Y01 Base Rear Acoustic Rubber Seal 26 0189539Y03 0189539Y03 Base Rear Housing Assembly 27 0389367Y03 0389367Y03 Screw (1.5x5.7mm) 28 3889525Y03 3889525Y03 Screw Cap 29 SYN5771A 1589498Y06 Battery, Slim 30 0189540Y04 0189540Y05 Battery Door Slim Assembly 31 8589592Y07 8589592Y07 Main Antenna
Motorola Part Number
V323i V325i
Description
6809507A01-O October 02, 2006 43
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Troubleshooting V323i/V325i
44 October 02, 2006 6809507A01-O
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Level 2 Service Manual
2
V323i/V325i series
6809507A01-O
A
alert settings 14 antenna, removing and replacing
21
B
battery
charge indicator function removing
battery cover, removing and replacing
15
20
15
19
C
camera
removing camera, removing and replacing Canadian Interference-Causing Equipment regulations copyrights
computer software
36
36
6
D
disassembly 18 display module, removing and replacing display PC board, removing and replacing
34
33
E
exploded view diagram 41 exploded view parts list external display, removing and replacing
43
32
F
FCC rules 5 features
text entry flip assembly shield, removing and replacing flip cover, removing and replacing flip display lens, removing and replacing flip, removing and replacing
12
31
30
29
27
I
identification 37
product Introduction
5
5
K
keypad keys, removing and replacing 26
M
menu structure 14
N
names
product
5
O
operation 13
overview, product
5
alert settings battery controls, indicators, and I/O connectors LCDdisplay menu navigation menu structure
15
14
P
parts
exploded view diagram exploded view parts list
product
identification names
product overview
features
publications, related
5
11
R
regulatory agency compliance 5 related publications removing
replacement parts
replacing
27 antenna battery battery cover camera display module display PC board external display flip assembly shield flip cover flip display lens keypad keys Transceiver Board vibrator/flex assembly
ordering
21
15, 20
36
30
8
14
5
11
19
26
11
14
34
29
40
40
32
14
33
24
31
35
41
43
13
6809507A01-O October 02, 2006 Index-1
Page 46
antenna 21 battery battery cover camera display module display PC board external display flip flip assembly shield flip cover flip display lens keypad keys Transceiver Board vibrator/flex assembly
27
20
36
30
S
service manual
about
6 audience conventions scope
service policy
customer support out of box failure product support
shut down
upon battery removal
SIM card
personality transfer
specifications support
customer product
6
6
7
9
7
7
V323i/V325i series
19
34
33
32
31
29
26
24
35
7
7
7
7
15
37
T
text entry 12 tools and test equipment Transceiver Board, removing and replacing
17
24
V
vibrator/flex assembly
removing
vibrator/flex assembly, removing and replacing
35
35
W
warranty service 7
Index-2 October 02, 2006 6809507A01-O
Page 47
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