Motorola SB3500 User Manual

SURFboard
SB3500

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Cable Modem

User Guide

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REGULATORY INFORMATION

Federal Communications Commission Radio and Television Interface Statement for a
Class ‘B’ Device.

This equipment ha s been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in the residential installation. This
equipment generat es, uses and can radiate radio frequency ene rgy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation.

If the equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment of f and on, the user is encouraged to try to
correct the interference by one of the following measures:

•

Increase the separation between the equipment and the effected receiver

•

Connect the equipment on a circuit different from the one the receiver is on

You may find the following booklet, prepared by the Federal Communication
Commission, helpful:

How to Ident ify and Resolve Radio-TV Interference Pro blems
Stock No. 004-000-0342-4,
U.S. Government Printing Office
Washington, DC 20402

Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.

WARNING

WARNING

WARNING WARNING

This product was FCC certified under test conditions that included the use of the
supplied cable between system components. To be in compliance with FCC regulation,
the user must use this cable and install it properly.

WARNING

WARNING

WARNINGWARNING

Different types of cord sets may be used forconnections to the
main supply circuit . Use only a main line cord that complies
with all applicable product safety requirements of the country
of use.

Declaration of Conformity

According to 47CFR, Parts 2 and 15 for Class B Pe rsonal Computers and Peripherals;
and/or CPU Boards and Power Supplies used with Class B Personal Computers,
Motoro la BCS, 6450 Sequence Drive, San Diego, CA 92121, 1-800-225-9446, de clares
under sole responsibility that the product identifies with 47CFR Part 2 and 15 of the
FCC Rules as a Class B digital device. Each product marketed is identical to the
representative unit tested and founded to be compliant with the standards. Records
maintained continue to reflect the equipment being produced can be expected to be
within the variation accepted, due to quantity production and testing on a statistical
basis as required by 47CFR 2.909. Operation is subject to the following condition: This
device must acce pt any interference received, including interference that may cause
undesired operation. The above named party is responsible f or ensuring that the
equipment c omplies with the standards of 47CFR, Paragraph 15.101 to 15.109. The
Class B digital apparatus meets all requirements of the Canadian Interface Causing
Equipment Regulations.

WARNING

TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS APPLIANCE TO
RAIN OR MOISTURE.

CAUTION

TO PREVENT ELECTRICAL SHOCK, DO NOT USE THIS (POLARIZED) PL UG
WITH A N EXTENSION CORD, RECEPTACLE, OR OTHER O UTLET UNLESS
THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE.

CAUTION

CAUTION

CAUTIONCAUTION

THESE SERVICING INSTRUCTIONS ARE FOR USE BY QUALIFIED
PERSONNEL ONLY. TO REDUCE THE RISK OF ELECTRICA L SHOCK, DO
NOT PERFORM ANY SERVICING OTHER THAN THA T CONTA I NED I N THE
INSTALLATION AND TROUBLESH OOTING INSTRUCTIONS UNLES S YOU
ARE QUALIFIED TO DO SO . REFER ALL SERVICING TO QUALIFIED SERVICE
PERSONNEL.

Canadian Compliance

This Class B digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations. Cet appareil numérique de la classe
B respects toutes les exigences du Règlement sur le matériel brouilleur du
Canada.

Repairs

If repair is necessary, contact your cable modem service provider.
Copyright © 2000 by Motorola, Inc.

All rights reserved. No part of this publication may be reproduced in any form or by any
means or used to make any derivative work (such as translation, transformation or
adaptati on) without written permission from Motorola, Inc.

Motorola, Inc. reserves the right to revise this publication and to make changes in
content from time to time without obligation on the part of Motorola, Inc. to provide
notification of such revision or change. Motorola, Inc. provides this guide without
warranty of any kind, either implied or expressed, including, but not limited, to the
implied warranties of merchantability and fitness for a particular purpose. Motorola, Inc.
may m ake improvements or changes in the product(s) described in this manual at any
time.

MOTOROLA, the stylized M logo , and SURFboard are registered trademarks and the
SURFboard logo is a trademark of Motorola, Inc.

Macintosh is a registered trademark of Apple Corporation.
Microsoft, Windows, Windows 95 and Windo ws 98 are registered trademarks of
Microsoft Corporation.
Netscape is a registered trad emark of Netscape Communi cations Corporation.

UNIX is a registered trademark of the Open Group.

CONTENTS

Introduction..................................................1

Front Panel-----------------------------------------------2
Rear Panel------------------------------------------------4

Before You Begin ......................................... 6

Installation ................................................... 8

For a Single User----------------------------------------8
Connecting the Power Supply----------------------- 10
Powering Up the First Time------------------------- 12

Using the Op ti o n al Cradle----------------------------13
For Multi pl e Us e rs-------------------------------------14

Basic Configuration.....................................1 5

Configuring for TCP/IP --------------------------------15
Verifying Your IP Address----------------------------18

Troubleshooting..........................................19

INTRODUCTION

The Motorola SURFboard®SB3500 cable modem enables you to connect your home or business computer to a high-speed Data
Over Cable Service Interface Specification (DOCSIS) 1.0 or 1.1 compliant data network. The SB3500 provides high-speed,
bi-directional data access with Radio Frequency (RF) downstream transfer rates up to 38 Mbps and RF upstream rates up to
10 Mbps. It also provides telephony voice communication features using the Internet Protocol (IP) known as Voice over IP (VoIP).

Unlike a dial-up modem, the SB3500 is always online. Just open your browser and surf.

SB3500 Cable Modem

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INTRODUCTION

Front Panel

SB3500 Cable Modem

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INTRODUCTION

Front Panel

The seven front-panel lights provideinformation about power, communications, and errors.

Light Color Description

1

2

3

4

5

6
7

Power

Receive

Send

Online

Activity

Line 1
Line 2

Green

Green

Green

Green

Amber

Amber A solid amber light in dic ates that telephone line 1 is active.
Amber A solid amber light in dic ates that telephone line 2 is active.

When the light is flashing, startup diagnostics are being perf ormed . A soli d l i ght i ndi cates the S B3500 is
on.

When the light is flashing, the SB3500 is scanning for the d ownstream f reque ncy. A solid l i ght i ndi cates
the downstream channel is acquired.

When the light is flashing, the SB3500 is scanning for the upstream frequency. A solid light indicates
the upstream channel is acquired.

When the light is flashing, the SB3500 is scanning for the network connection. A solid light indicates
the network connection is acquired.

When the light is flashing, the SB3500 is transmitting or receiving data. When the light is off, the
SB3500 is not transferring data.

If an error occurs, the lights provide a quick way of detecting the problem. See Troubl eshooting for more information.

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INTRODUCTION

Rear Pane l

SURFboard Model SB3500

Tested To C omply
With FCC Standards

FORHOMEOROFFICEUSE

Input Voltag e 48V 3 80mA

LINE2 LINE1

ENET

POWER

CABLE

MODEL: SURFboard SB3500

P/N:473451-001

CUSTS/N: BCDFGHJKLMNP

S/N:PPPPMMYJJJSSSSSCKAABBCCCC

HFCMACID: ABCDEF012345

Made in Tai wan, R. O .C .

12 4536 7

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