Motorola SB2100 User Manual

SURFboard® Cable Modem

SB2100

User Guide

®

REGULATORY INFORMATION

Federal Communications Commission Radio and Television Interface Statement for
a Class ‘B’ Device

This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in the residential
installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation.

If the equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one of the following measures:

• Increase the separation between the equipment and the effected receiver

• Connect the equipment on a circuit different from the one the receiver is on

• Ensure that the cover plate for the security card is secured and tight

You may find the following booklet, prepared by the Federal Communication
Commission, helpful:

How to Identify and Resolve Radio-TV Interference Problems

Stock No. 004-000-0342-4,
U.S. Government Printing Office
Washington, DC 20402

Changes or modification not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.

This product was FCC certified under test conditions that included the
use of the supplied cable between system components. To be in
compliance with FCC regulation, the user must use this cable and install it
properly.

Declaration of Conformity

According to 47CFR, Parts 2 and 15 for Class B Personal Computers and
Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal
Computers, General Instrument, 6450 Sequence Drive, San Diego, CA 92121,
declares under sole responsibility that the product identifies with 47CFR Part 2 and
15 of the FCC Rules as a Class B digital device. Each product marketed is identical
to the representative unit tested and founded to be compliant with the standards.
Records maintained continue to reflect the equipment being produced can be
expected to be within the variation accepted, due to quantity production and
testing on a statistical basis as required by 47CFR 2.909. Operation is subject to
the following condition: This device must accept any interference received,
including interference that may cause undesired operation. The above named party
is responsible for ensuring that the equipment complies with the standards of
47CFR, Paragraph 15.101 to 15.109. The Class B digital apparatus meets all
requirements of the Canadian Interface Causing Equipment Regulations.

CAUTION

RISK OF ELECTRICSHOCK

TO REDUCE THE RISK OF ELECTRIC SHOCK,

CAUTION:

DO NOT REMOVE COVER (OR BACK).
NO USER-SERVICEABLE PARTS INSIDE.

REFER SERVICING TO QUALIFIED SERVICEPERSONNEL.

Graphical symbols and supplemental warning marking locations on bottom of
terminal.

WARNING

TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS APPLIANCE
TO RAIN OR MOISTURE.

CAUTION

TO PREVENT ELECTRICAL SHOCK, DO NOT USE THIS (POLARIZED)
PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET
UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE
EXPOSURE.

The lightning flash with arrowhead symbol, w ithin an equilateral
triangle, is intended to alert the user to the presence of uninsulated
“dangerous voltage” within the product’s enclosure that may be of
sufficient magnitude to constitute a risk of electric shock to persons.

The exclamation point, within an equilateral triangle, is intended to
alert the user to the presence of important operating and
maintenance (servicing) instructions in the literature accompanying
the appliance.

CANADIAN COMPLIANCE

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations. Cet appareil numérique de la classe B respects toutes les exigences du Règlement sur le
matériel brouilleur du Canada.

REPAIRS

If repair is necessary, contact your cable TV service provider.

Copyright © 1999 by General Instrument Corporation.
All rights reserved. No part of this publication may be reproduced in any form or by any means or used

to make any derivative work (such as translation, transformation or adaptation) without written
permission from General Instrument.

General Instrument reserves the right to revise this publication and to make changes in content from
time to time without obligation on the part of General Instrument to provide notification of such
revision or change. General Instrument provides this guide without warranty of any kind, either implied
or expressed, including, but not limited, to the implied warranties of merchantability and fitness for a
particular purpose. General Instrument may make improvements or changes in the product(s) described
in this manual at any time.

The General Instrument logo and SURFboard are registered trademarks of General Instrument Corporation.
Macintosh is a registered trademark of Apple Corporation.
Microsoft is a registered trademark and Windows is a trademark of Microsoft Corporation.
Netscape is a registered trademark of Netscape Communications Corporation.
UNIX is a registered trademark of the Open Group.

CONTENTS

Introduction............................................. 2

Front Panel................................................................... 3

Rear Panel.................................................................... 4

Before You Begin .................................... 4

Installation ...............................................7

For a Single User........................................................ 7

For Multiple Users ..................................................... 8

Operation ................................................. 9

Powering Up the First Time ....................................9

Basic Configuration ................................. 9

TCP/IP......................................................................... 10

IP Address.................................................................. 13

Troubleshooting .................................... 14

INTRODUCTION

The General Instrument SURFboard® SB2100 cable modem enables you to
connect your home or business computer to a DOCSIS-compliant data
network. It provides high-speed access to the Internet and other online
services. The SB2100 transmits and receives data at much higher speeds than
traditional telephone or ISDN modems.

Unlike a telephone modem, the SB2100 is always online. Just open your
browser and surf.

2

INTRODUCTION

Front Panel

The three front-panel lights provide information about power,
communications, and errors.

Light Color Description

Power

1
2

3

1
2

3

Active

Error

Green When the light is on, the modem is on.

Amber When the light is blinking, data is being transmitted

over the Ethernet cable.

Red

When the light is on, the modem is in an error
condition or going through a start up procedure.

3

INTRODUCTION

Rear Panel

The rear panel provides an Ethernet link status light, the power ON/OFF
switch and all the connectors.

Item Description

ON/OFF

1

2
3

4

ON

OFF

CUSTS/ N:01PZCRS2KT P3

HFCMACID:0020400169C0

S/N: 03410390 23000418 52526901

ETHERNET MA CID: 00204 0014169 C1

P/N:414395 -001

ASSEMBLEDIN
MEXICO

InputVoltage:12VDC

E15804 2

DIAG

Listed

I.T.E.

LINK

FORHOMEOROFFICEUSE

TestedTo Comply

WithFCC Standards

ETHERNE T

10BAS ET

POWER

1
2
3
4

5
6

DIAG

LINK

10BASET
ETHERNET

POWER

CABLE

This is the power switch.

This port is used by the service provider.

When the light is on, the Ethernet connection is available.

This port transfers data to and from your computer.

This connector provides power to the SB2100.

This port transfers data to and from the service provider.

5

CABLE

6

4