1.2 Motorola service policy for M3682 in warranty 3
1.3 General Safety Information 4
SECTION 2: M3682 DESCRIPTION
2.1 Specifications 6
2.2 M3682 Overview 7
2.3 Connector Pinout 8
2.4 Talk time, Weight and Volume Matrix 8
Page Number
SECTION 3: FEATURE LIST
3.1 List of Features available 10
3.2 Menu 10
3.3 Phone Book 10
3.4 Call Related Features 11
3.5 Messages 12
3.6 Phone Set Up 13
3.7 Network selection 14
3.8 Call Meters 14
3.9 Accessory set-up 15
SECTION 4: DISASSEMBLY & PARTS
4.1 Dissasembly Introduction 17
4.2 Recommended Tools 17
4.3 Disassembly Procedure 17
4.4 Assembly procedure 17
4.5 Exploded Parts diagram 21
4.6 Replacement parts 22
SECTION 5: SIM CARDS AND SECURITY
5.1 Manual test mode 24
5.2 Live Sim Card 24
5.3 Personality Transfer 24
5.4 GSM Test Commands 26
5.5 Identity and Security 27
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M3682
SECTION 6: REPAIR AND TEST PROCEDURES
6.1Repair Introduction 29
6.2 Mechanical repairs 29
6.3 Basic modular troubleshooting 29
6.4 Software Upgrade 32
6.5 Testing on HP 8922 33
6.6 Testing on Go / NoGo Tester 34
SECTION 7: ACCESSORIES
7.1 Accessory Statement 36
SECTION 8: GLOSSARY OF TERMS
8.1 List of Abbreviations 38
ii
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M3682
SECTION 1: GENERAL
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M3682
1.1 Introduction
This manual is intended for use by technicians familiar with similar types of equipment. It contains all
service information required for the equipment described and is current as of the printing date.
The scope of this document is to provide the reader with basic information relating to the M3682 and
also to provide procedures and processes for repairing the units up to and including Level 2 repair.
Level I and II repairs involve the following activities to be carried out: -
• Unit swap out
• Repairing of mechanical faults
• Basic modular troubleshooting
• Testing and verification of unit functionality
• Upgrading software
• Flashing units
• Initiate warranty claims and send faulty modules to Level III or IV repair centers.
Computer Software Copyrights
The Motorola products described in this instruction manual may include copyrighted Motorola
computer programs stored in semi-conductor memories or other media. Laws in the United States and
other countries preserve for Motorola certain exclusive rights for copyrighted computer programs,
including the exclusive right to copy or reproduce in any form the copyrighted computer program.
Accordingly, any copyrighted Motorola computer programs contained in the Motorola products
described in this instruction manual may not be copied or reproduced in any manner without the
express written permission of Motorola. Furthermore, the purchase of Motorola products shall not be
deemed to grant either directly or by implication, estoppel, or otherwise, any license under the
copyrights, patents or patent applications of Motorola, except for the normal non-exclusive, royalty
free license to use that arises by operation of law in the sale of a product.
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M3682
1.2 Motorola Service Policy for M3682 in warranty
1.2.1Warranty:
Product will be sold with the standard 12 months warranty terms and conditions. Accidental damage,
misuse, and retailers extended warranties will not be supported under warranty. Non warranty repairs
will be available at agreed fixed repair prices. Refer to the latest version of CSB 235 for details.
Proof of purchase will be required to validate warranty claims.
1.2.2 Out of Box Failure Policy
Refer to the latest version of CSB 270 for the definition of Out of Box Failures, and for
specific instructions.
1.2.3Product Support
Customers original units will be repaired but not refurbished as standard. Level I shops may replace
accessories and Level I parts; Level II shops may replace non-soldered parts; Level III shops may
perform some board level repairs. The U.S. National Service Center makes all repairs.
1.2.4 Customer Support:
Consumers should call 1 - 800 331 - 6456. Motorola Warranty Authorized Service Centers
should call 1 - 877 777 - 7520 55# for access to Technical Support.
1.2.5Replacement Parts Ordering
Only shops authorized to carry out repairs will be able to purchase spare parts. Orders for spare parts
should be placed with the Accessories and Aftermarket Division (AAD) of Motorola. Refer to the
latest version of CSB 260 for details.
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M3682
1.3General Safety Information
1.3.1 Portable Operation
•DO NOT hold the radio so that the antenna is very close to, or touching, exposed parts of the body,
especially the face or eyes whilst transmitting. The radio will perform best if it is held in the same
manner as you would hold a ‘land’ telephone handset, with the antenna angled up and over your
shoulder.
•DO NOT operate the portable phone in an aircraft. Switch off your telephone. The use of a cellular
telephone in an aircraft may be dangerous to the operation of the aircraft, disruption of the Cellular
Network may occur, and is illegal. Failure to observe this instruction may lead to a suspension or
denial of Cellular Telephone Service to the offender, or legal action, or both.
1.3.2 Mobile/Portable Operation - Telephone use in Vehicles:
• All equipment must be properly grounded according to installation instructions for safe operation.
• Users are advised to turn off their equipment when at a refueling point.
• Safety is every driver’s responsibility. Cellular telephones should only be used in situations in
which the driver considers it safe to do so.
1.3.3 General
• DO NOT allow children to play with any radio equipment containing a transmitter.
• DO NOT operate this equipment near electrical blasting caps or in an explosive atmosphere.
Mobile Telephones are, under certain conditions, capable of interfering with blasting operations.
When you are in the vicinity of such work, look out for and observe signs cautioning against
mobile radio transmission. If transmission is prohibited, you must turn off your mobile telephone
to prevent any transmission.
In standby mode the mobile telephone will automatically transmit to acknowledge a call if it is not
turned off.
•Refer to the appropriate section of the product user manual for additional pertinent safety
information
•All equipment should be serviced only by a Motorola qualified technician.
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M3682
SECTION 2:
M3682
DESCRIPTION
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M3682
2.1 Specifications of M3682
General
Function
Frequency Range GSM PCS1850.2 - 1909.8 MHz Tx
Channel Spacing200 kHz
Channels174 GSM/374 DCS carriers with 8 channels per carrier
ModulationGMSK at BT = 0.3
Transmitter Phase Accuracy5 Degrees RMS, 20 Degrees peak
Duplex Spacing45 MHz GSM 95Mhz DCS
Frequency Stability+ 0.10 ppm of the downlink frequency (Rx)
Operating Voltage+4.0V dc to +6.0V dc (battery)
Transmit CurrentTypically 250 ma avg, 1.0A peak
Stand-by CurrentTypically 7.0 ma (DRX2)
Dimensions140mm X 50mm X 25mm
Size (Volume)155 cc
Weight168 g
Temperature Range-10C to +55C
Specification
1930.2 - 1989.8 MHz Rx
+6.7V dc to +8.6V dc (external connector)
Transmitter
FunctionSpecification
RF Power Output33 dBm + 2dB GSM/ 30 dBm + 2 dB DCS
Output Impedance50 ohms (nominal)
Spurious Emissions-36 dBm from 0.1 to 1 Ghz
-30 dBm from 1 to 4 Ghz
Receiver
FunctionSpecification
RF Level-102 dBm
RX bit error rate (100 k bits)< 2%
Channel Hop Time500 microseconds
Time to CampApproximately 5-10 seconds
Speech Coding
FunctionSpecification
Speech Coding TypeRegular Pulse Excitation / Linear Predictive Coding with Long
Term Prediction. (RPE LPC with LTP).
Bit Rate13.0 k bps
Frame Duration20 ms
Block Length260 bits
ClassesClass 1 bits = 182 bits. Class 2 bits = 78 bits
Bit Rate with FEC Encoding22.8 k bps
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M3682
pictorial Overview
Speaker
SIM Contacts
Contacts
Antenna
Connector
2.2 M3682 Overview
The M3682 is marketed as a ‘price beater’ unit in its class. It is now designed with a new chip
set to allow the unit to operate at a lower working voltage and therefore prolong battery life, in
both Standby and Talk time.
It is a single band PCS 1900 band product, using the same batteries and rear door as the D520.
Display – 2 X 12 character based LCD display
The M3682 main features include:
• Single Band
• Longer Talk time / Standby time
• Class II Sim tool kit
• Internal headset socket
• Potential to support Enhanced Full Rate mode of transmission (dependant on Network)
The M3682 is mechanically very similar to the D520 (shown beloe); it does however contain the
internal headset socket.
All the circuitry is contained on 1 PCB including the Keypad. The Display is connected to the PCB via
a ZIF connector.
The charger is now placed on the bottom left hand side of the unit
The Antenna is a fixed stub type antenna.
Keypad
Flip
Accessory
Headset Jack
Socket
Battery
Fig 2.1 Mechanical
Display
IMEI & MSN
Label
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M3682
1
11
2.3 Connector Pinout
1- Ext B+
2- Ground
3- Man Test
4- Uplink
5- Not Connected
6- Downlink
7- DSC_EN_B
8- UTXD
9- Ground
10- UTXD_IN
11- Ground
2.4Talk Times, Weight and Volume Matrix
X White holographic film on display
Volume
(cubic
cm)
17420398165 - 24080 - 120720mAh NiCd AA
174218113250 - 365110 - 1801100mAh NiMh AA
1741969160 - 85105 - 140Lithium AA
15716762125 - 18060 - 90550mAh Std. NiMh
15717065160 - 23080 - 120700mAh AAA Long NiMh
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Weight
(grams)
Battery
only (gr)
Talk Time
(minutes)
Standby time
(hours)
With Battery type:
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M3682
SECTION 3: FEATURE LIST
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M3682
Features
Personal Numbers
Find Entry
Enter Name
1.Call Number
Enter Location
Check Capacity
Number of unused
locations
Prevent access
2.To SIM card memory
1.Last Calls made
3.Erase all numbers
Fixed dialing
View fixed dial list
Dial Setting
1.To SIM memory
2.To Fixed Dial list
Setup
1st Generation Menu
3rd Generation Menu
3.1List of Features Available
Below are the list of Menu functions available at present.
Menu
2nd Generation Menu
4th Generation Menu
5th Generation Menu
6th Generation Menu
Last 10 Calls
2.Last calls received
Phone Book
Call Related
Network
Call Meters
MessagesPhone Setup
Accessory
PHONE BOOK
by Name
Find Entry
By Location
Only Available
with Headset
or Car Kit
connected
2.Modify Name or
number
3.Erase name or
number
My phone number(s)
One-Touch
Setup
fixed
Dialing
Enter
Pin2
1.On
2.Off
3.Edit Entry
4.Add Entry
5.Erase Entry
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Add Entry
Enter Number
1.No memory restrictions
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M3682
FEATURES
Phone number
1.On
2.Off
2.Off
Bar outgoing calls
1.Int’l Calls
Bar Incoming Calls
1.When Roaming
3.Off
2.Off
1.On
2.Off
1.On
2.Off
Divert Fax Calls
2.Off
Divert Data Calls
Cancel all diverting
Group
1.Default
Show battery meter
CALL RELATED
Restrict my
Call Diverting
Call waiting
Call Barring
Closed user
1.Show ID on next call
2.Restrict ID on next call
1.On
Change Bar password
Cancel all barring
Set Group ID
Allow Outside Access
2.Int’l Calls Except home
3.All Calls
4.Off
2.All Calls
2.On
1.On
2.Off
1.On
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Divert when unavailable
1.On
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M3682
Go to Next message
Delete Message
Return Call
Edit Message
Go to next message
Send message
Edit message
Delete message
1.Send message
2.Store message
Cell broadcast
1.On
2.Off
1.Voicemail Number
Reply to message
Delete all messages
Call Voicemail
Received messages
Outgoing Messages
Messages
1.Send Message
2.Store Message
Message Settings
Message EditorEdit MessageSend message
2.Service Centre
3.Expiry Period
4.Outgoing message type
Store Message
Enter Number
Stored to Outgoing
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M3682
Adjust Ring volume
Ringer On or Off
Phone Lock
Require SIM card pin
New security code
Extended menus
Change Greeting
Phone Status
Standard Tone
Music Tone
Automatic Lock
Lock Now
Change Unlock mode
1.On
2.Off
English
Automatic
1.On
2.Off
1.Normal Tones
3.Master Clear
Change SIM PIN2 Code
Set Ringer Tone
Set Ringer Tone 2
PHONE SETUP
1.On
2.Off
.
.
2.Off
1.On
2.Off
3.Change SIM pin Code
Language Selection
Battery saving mode
Select Keypad tones
1.On
.
.
2.Single Tones
3.No Tones
1.Status review
2.Master reset
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M3682
SELECTION
Networks
1.Register Now
2.Make Preferred
Network Search
Frequency of
Search
4.Continuous
Search
Networks
Add network
1.Choose From Available
2.Delete Selection
3.Credit remaining
Show call timers
Single Alert Timer
Repetitive Timer
1.On
2.Off
1.On
2.Off
Set in call Display
4.No in call display
Reset Call charges
1.Units
Networks
Available
NETWORK
Preferred
Find New
Show Call charges
Registration
to List
1.Show last call
2.Total for all calls
1.Automatic Search
1.Slow Search
2.Medium Search
3.Fast Search
2.Choose From Known
3.Add new Network Code
1.Move to New Location
CALL METERS
Set audible Call Timers
Call charge settings
Lifetime Timer
1.Show last call
2.Total for all calls
1.Show time per call
2.Show Charge per call
3.Show total Call charges
Set Total Charge Limit
Set Charge Type
1.On
2.Off
2.Currency
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M3682
SETUP
Note: THIS MENU IS ONLY AVAILABLE WITH EITHER HEADSET PLUGGED IN
2.Off
ACCESSORY
OR WHEN INSTALLED IN A CAR KIT.
Automatic answer
1.On
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M3682
SECTION 4: DISASSEMBLY &
PARTS
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M3682
shipping and servicing the internal components of this equipment.
4.1 Disassembly Introduction
The M3682 is held together by 5 screws as other Modulus products; 1 of these screws is placed beneath
the IMEI label. Care should be taken whilst removing the display flex cable as this can be torn or
broken without too much stress being applied.
Ensure that a properly grounded high impedance conductive wrist strap is used while performing any
tasks during the disassembly and assembly of the unit.
Avoid stressing the plastics in any way to avoid damage to either the plastics or internal components.
!! CAUTION !!
Many of the intergrated devices used in this equipment are vulnerable to damage from
electro-static charges. Ensure that adequate static protection is in place when handling,
4.2Recommended Tools
The following tools are recommended for use during the assembly / disassembly of the M3682.
•Anti-static Mat Kit - 0180386A82, includes:
Antistatic mat 66-80387A95
Ground Cord 66-80334B36
Wrist Band 42-80385A59
• Plastic Bladed Tool SLN7223A
• T7 Torx Driver
4.3 Disassembly Procedure
The following set of diagrams will demonstrate the correct sequence and action required to disassemble
the M3682.
The use of the exploded diagram on page 17 may be of some assistance for part recognition.
4.4Assembly Procedure
Once the unit is disassembled and the repair is carried out, the unit must then be reassembled, this is
carried out in the exact reverse order as the disassembly.
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M3682
pushing and lifting at
pull
to remove.
remove.
1. Remove battery door
bypressing down on clip
while pulling towards you.
2. Remove battery by
thesame time.
3. Press down andpull SIM
door to right andlift. Then
SIM card to the left
18 European Customer Services
4. Unscrew antenna and
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M3682
the label in the center.
PCB from board
the back housing.
5. Unscrew all 5 screws,
remembering the one beneath
6. Lift off back housing
from PCB.
7. Pry the alert from
19 European Customer Services
8.Remove keypad
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M3682
9. Remove the keypad
from the front housing.
10. Fit a blade under the speaker and
carefully lift it from the front housing.
The GSM Motorola M3682 is equipped with a manual test mode capability. This capability allows
service personnel to take control of the unit, and by entering certain keypad commands, make the unit
performs desired functions.
To enter the manual test command mode, a GSM / DCS test sim (Part No 8102430Z04) must be used.
The test sim is inserted into the SIM slot beneath the battery (See figure 6.1), the battery should then
be re-inserted and the unit powered on. The # button should then be pressed for approximatly 3
second until ‘test’ appears on the display, and the correct commands must then be followed.
SIM CARD
Figure 6.1 SIM Card insertion
5.2 Live Sim Card
A SIM (Subscriber Identity module) card will be required to access the existing local GSM / DCS
cellular network, or remote networks when travelling. (If the roaming agreement has been made with
the provider.)
The SIM card contains all the data necessary to access GSM services, and also:
• The ability to store user information such as phone numbers etc…
• All information required by the network provider to provide use to the network
5.3 Personality Transfer
5.3.1Introduction
Personality Transfers are required when a phone is Express Exchanged or when the main board is
replaced. The reason for personality transfers are to reproduce the customer’s original personalized
details such as menu and stored memory such as phone books etc… or even just to program a unit with
basic user information such as language selection. There are two possible methods of transferring this
information from unit to unit, or with a master transfer, card to unit: -
• Normal Transfer is used when the customer’s original unit still powers up and as discussed above
the customers personalized menu selections etc… are required to be transferred to the replacement unit.
• Master Transfer is used when the faulty unit will not power up and the transfer is used to configure
the replacement board to a set standard.
Below is the procedure to set up a Master Transfer Card and to carry out each method of transfer
correctly.
5.3.2Normal Transfer
1. Insert transfer card into ‘Donor’ Unit. Turn unit on till ‘Clone’ appears.
2. Enter 021# to upload first block of data. ‘Please wait’ will be displayed..
3. Remove card.
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M3682
4. Insert card into replacement unit, or unit with new main RF / Logic PCB.
5. Turn unit on wait till ‘Clone’ appears.
6. Enter 03# ‘Please wait’ will be displayed while data is transferred.
7. Repeat steps 1 – 6 but enter 022# at step 2 to transfer data on to Clone card.
8. Repeat steps 1 – 6 but enter 025# at step 2 to transfer data on to Clone card.
5.3.3Master SIM Card Creation
1. Insert transfer card into a unit with the desired setup Pwr on and wait till unit displays ‘Clone’
2. Enter 024# to copy unit ‘personality’ onto card. ‘Please wait’ will be displayed
3. Master Transfer card is created.
5.3.4Master Transfer
1. Insert Master Transfer Card (explained above) into replacement unit. Pwr on and wait till unit
displays ‘Clone’
2. Enter 03# to download data into replacement unit. Please wait will be displayed.
3. When ‘Clone’ reappears download is completed.
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M3682
5.3 GSM Test Commands
This is a list of Level 1 and 2 Test commands available to M3682
Table 6.1 Test commands
Key SequenceTest Function/Name
#(hold down for 2 seconds)Enter manual test mode
01#Exit manual test mode
07x#Mute RX audio path
08#Unmute RX audio path
09#Mute TX audio path
10#Unmute TX audio path
15x#Generate tone
16#Mute tone generator
19#Display S/W version number of Call Processor
20#Display S/W version number of Modem
36#Initiate acoustic loopback
37#Stop test
38#Activate Mini SIM
39#Deactivate Mini SIM
43x#Change audio path
47x#Set audio volume
51#Enable sidetone
52#Disable sidetone
57#Initialize non-volatile memory
58#Display security code
58xxxxxx#Modify security code
59#Display lock code
59xxx#Modify lock code
60#Display IMEI
980# / 981#DCS / GSM mode
99#Display all display pixels
GSM Test Commands
36XX#
0 or OmittedFull Rate
1Enhanced Full rate
2Half Rate
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M3682
APC
1 digit
DC
2 digits
SNR
4 digits
e.g., A60
e.g., Harvard, IL
Month of Shipment
number
TAC
FAC
Number
5.5 Identity and Security
Each Motorola GSM Cellular Telephone is labelled with various number configurations. The
following information describes what these configurations mean.
MSN
The mechanical Serial Number (MSN) is an individual unit identity number and will remain with the
unit throughout the life of the unit.
The MSN can be used to log and track a unit on Motorola’s EPPRS system.
The MSN is divided into 4 sections.
MSN 10 Digits
DC
Account Product Code
Distribution Center
Date Code: Year and
Unit’s individual serial
Figure 5.2 MSN label breakdown
IMEI
The International Mobile station Equipment Identity (IMEI) number is an individual number unique to
the PCB and is stored within the unit’s memory. The following figure gives a description of the make
up of this number.
IMEI 16 Digits
Type Approval code
6 digits2 digits
Distribution Center
factory code
6 digits2 digits
SNR
Individual PCB Serial
IU
Internal use – spare
digits
Figure 5.3 IMEI label breakdown
Some other label number configurations that will be present will be: -
XCVR NUMBER: Identifies type of product; e.g.,M3682 (Usually SWF number)
PACKAGE NUMBER: Determines type of equipment, mode in which it was shipped and language
with which it was shipped.
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M3682
SECTION 6: REPAIR AND TEST
PROCEDURES
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M3682
6.1 Repair Introduction
The M3682 is divided into 3 main sections when it comes to part replacability: the housings which
contain the alert, speaker, flip; the main PCB which contains RF / Logic circuitry and the keypad; and
finally the display which connects to the main PCB via a ZIF connector. If the RF / Logic board is
faulty then the entire unit must be replaced since there is no replacement PCB available. Also, if the
unit is replaced, it is necessary to perform an identify transfer.
6.2Mechanical repairs
Assembly replacement level troubleshooting and repair of the M3682 is limited to isolation and
replacement of the main mechanical parts only (See Exploded parts diagram and associated parts list)
6.3Basic Modular Troubleshooting
The troubleshooting information in Table 2 shows some typical malfunction symptoms, and for the
corresponding verification and repair procedures refer to the disassembly instructions located in the
disassembly section of this manual. (Section 5).
NOTE
Defective Logic/RF assemblies must be replaced
with pre-tested, pre-phased assemblies
Measure battery. If the battery voltage is <4.00 V dc,
recharge the battery using the appropriate battery
charger. If the battery will not recharge, replace the
battery.
If battery is not at fault, proceed to b.
2. Personal telephone exhibits poor
reception and/or erratic operation
(such as calls frequently dropping,
Weak and/or distorted audio, etc.).
b) Battery connectors open or
misaligned.
c) Logic/RF Board Assembly
Defective.
d) Display circuit failureDisassemble unit and remove LCD module and
a) Antenna is defectiveCheck to make sure that the antenna pin is properly
b) Logic/RF Board Assembly
Defective.
Visually inspect the battery connectors on both the
battery assembly and the portable telephone.
Re-align and, if necessary, replace either the
Battery or the battery connector assembly. Removing
the battery connector assembly has to be done with
extreme care to avoid damaging the housings. If
battery connectors are not at fault, proceed to c
Remove the Logic/RF Assembly. Substitute a known
good assembly and temporarily reassemble the unit.
Depress the PWR button; if unit turns on and stays
on, disconnect the dc power source and reassemble
the telephone with the new Logic/RF Board
assembly. Verify that the fault has been cleared. If
the fault has not been cleared then proceed to d.
insert known good module. Insert Battery and
depress PWR button. Ensure unit stays on, if OK
reassemble unit in new housing assembly
connected to the Logic/ RF assembly. If OK,
substitute a known good antenna. If the fault is still
Present, proceed to b.
Replace Logic/RF Assembly (refer to symptom 1c).
Verify that the fault has been cleared and
Re-assemble the unit with the new PCB.
3. Display is erratic, or provides
Partial or no display.
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a) Mating connections to / from
LCD Module faulty.
b) LCD module is
Defective.
c) Logic/RF Board Assembly
Defective.
Remove rear housing from unit, check general
condition of flex connector from display. If OK
check that the Zif connector is fully pressed down
and that the flex collars are flush with the plastic of
the connector.If not check Zif to PCB connections,
if faulty connector, replace RF / Logic PCB. If Ok
proceed to b.
Substitute a known good LCD module onto the
suspect board and connect to DC Pwr supply
depress PWR and ensure display is now correct,if
Ok rebuild unit with new LCD module if LCD
module is not at fault proceed to c.
Replace Logic/RF Assembly (refer to symptom 1c).
Verify that the fault has been cleared and
Re-assemble the unit with the new PCB.
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M3682
SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY
4. Incoming call alert transducer
audio distorted or volume is too
low.
a) Faulty alert Transducer / Main
RF / Logic PCB defective
Replace Logic/RF Board Assembly (refer to
symptom 1c). Verify that the fault has been cleared
and re-assemble the unit with the new PCB.
5. Personal telephone transmit
audio is weak, (usually indicated by
called parties complaining of
difficulty in hearing voice from
personal phone).
6. Personal telephone receive audio
is weak and/or distorted. (From
speaker)
a) Microphone connections to
The main RF / Logic board are
defective.
b) Microphone defectiveGain access to microphone .Disconnect and
c) Logic/RF Board Assembly
defective.
a) Connections to/from speaker
and Logic/RF Circuit board
defective.
b) Earpiece Speaker defective.Remove speaker from front housing and insert
c) Antenna assembly is
defective.
Gain access to the Microphone as described in the
DISASSEMBLY instructions in this manual. . Check
connections. If connector is faulty proceed to c if the
connector is OK, proceed to b.
substitute a known good Microphone. Place a call
and verify as heard by called party. If good, reassemble portable with new Microphone. If
Microphone is not at fault, re-install original
Microphone and proceed to c.
Replace Logic/RF Board Assembly (refer to
symptom 1c). Verify that the fault has been cleared
and re-assemble the unit with the new PCB.
Gain access to Logic/RF board as described in the
DISASSEMBLY instructions in this manual. Check
pads on the Logic/RF circuit board. Clean pads if
necessary. If pad is at fault proceed to d. If
connection is not at fault, Proceed to b.
known good speaker. Place a call and verify
improvement in earpiece audio. If better, reassemble
the phone with the good speaker. If it was no better
then proceed to c.
Attempt a re-phasing of the unit and recheck the
symptom. If symptom is the same but unit re-phases
correctly, check to make sure the antenna
connector is correctly soldered to the main board and
that the antenna is fitted correctly. If ok, substitute a
known good antenna assembly. If this does not cure
the fault, re-install the original assembly then
proceed to d.
7. Personal telephone will not
recognize/accept SIM card
8. Phone does not sense when flip is
Opened or closed (usually indicated
by inability to answer incoming
calls by opening the flip, or
inability to make outgoing calls).
d) Logic/RF Board Assembly
Defective.
a) SIM card defectiveInitially check that the contacts on the card are not
b) Logic/RF Board Assembly
Defective.
a) Magnet in flip defectiveReplace Front / flip assembly with known good one
d) Replace Logic/RF Assembly (refer to symptom
1c). Verify that the fault has been cleared and
Re-assemble the unit with the new PCB.
dirty. Clean if necessary, and check if fault has been
eliminated. If the contacts are clean, insert a
Known good SIM card into the portable telephone.
Power up the unit and confirm whether or not the
card has been accepted. If the fault no longer
Exists, the defective SIM card should be replaced. If
the SIM card is not at fault, proceed to b.
Replace Logic/RF Board Assembly (refer to
symptom 1c). Verify that the fault has been cleared
and re-assemble the unit with the new PCB.
refer to the DISASSEMBLY instructions in this
manual. Place call to portable phone and verify
ability to answer by opening flip. If faulty rebuild
phone with new front / flip Assy. If fault is still
present, replace original front/flip assembly and
proceed to b.
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SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY
9. Internal Charger not workinga) Faulty charger circuit on main
10. No / Weak audio when using headseta) Headset not fully pushed homeFully ensure the ‘click’ is felt on the
b) Reed Switch defectiveGain access to RF / Logic PCB as
c) Logic/RF Board Assembly
Defective.
Board.
b) Faulty Jack Socket / Defective PCBReplace Logic/RF Board Assembly
described in the DISASSEMBLY
instructions in this manual. Unsolder the
reed switch and replace with a known
good one. Reassemble unit. Place call to
portable phone and verify ability to
answer by opening flip. If fault still
present, replace original reed switch and
proceed to c.
Replace Logic/RF Board Assembly
(refer to symptom 1c). Verify that the
Fault has been cleared and re-assembles
the unit with the new PCB.
Test a selection of batteries in the rear
pocket of the desktop charger.
Check LED display for the charging
indications. If these are charging ok,
then the internal charger is at fault.
Replace Logic/RF Board Assembly
(refer to symptom 1c). Verify that the
Fault has been cleared and re-assembles
the unit with the new PCB.
jack socket.
(refer to symptom 1c). Verify that the
fault has been cleared and re-assemble
the unit with the new PCB.
6.4 Software Upgrade
For information on setting up and equipment required for the flashing of software, contact Technical
Support at 1 - 877 777 - 7520 55#.
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M3682
Converter
RF Cable
Test
6.5 Testing on HP8922
HP8922
GSM Test
Power Supply
83220E
Down
Note: To test the PCB on its own without a housing or SIM card the unit must first be put into test mode
and then into Tx or Rx mode using the applicable manual test commands. Ensure that a battery is
installed during this, since the battery acts as a SIM card presence detect for the unit. The PCB can then
be taken out of the housing for any analysis.
PSU Cable
M3682 under
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M3682
6.6 Testing on Go / NoGo tester
The set up for the GO / NOGO tester must be set up as shown above. The tester must be set up following
GSM specifications. Note, the D520 is shown in the illustration.
The test incorporates the basic live call, during which many of the RF parameters are checked. This test
can be run in ‘Autotest’ mode, where the radio is classified at the end of the test as a Pass or Fail. This
can be used to indicate whether or not a unit is performing to spec through the accessory connector only.
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M3682
SECTION 7: ACCESSORIES
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M3682
NiMh AA
NiMh AAA Long Battery
NiMh AA
7.1 Introduction
Most of the accessories are compatible with the previous models.
Accessories available with compatibility to C / D160
Part NumberName
SYN 7167AAA Door With Belt Clip-
SHN 6936AAA Battery Door W/ Stud for Belt Clip
SYN 7158ABelt Clip
SHN 6841AAA Battery Door
SYN 7168AAAA Door With Belt Clip
SHN 6937AAAA Battery Door with Stud for Belt Clip-
SYN 7158ABelt Clip-
SHN 6842AAAA battery door
SHN 6842AAAA battery door
SYN 0003A Deluxe Belt Clip Under Investigation
SNN 4803A1100 mAh
SNN 5363A700 mAh
SNN 4934ASpare 1100 mAh
SPN 4366CUniversal Rapid Travel ChargerSame as C160
SYN 4657US PlugAvailable
SPN 4434AStd. Charger, US PlugSame asPopulus
-
-
S 8267A*900/1900 Simplified DHFA-
S 8266A*900/1900 DHFASame as C160/New HUC
SYN 7151AHang-up Cup-
SYN 5383BCigarette Lighter AdapterSame as C160
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SECTION 8: GLOSSARY OF
TERMS
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8.1 List of Abbreviations
Those marked ** are Motorola specific abbreviations.
A InterfaceInterface between MSC and BSS
A3Authentication algorithm
A5Stream cipher algorithm
A8ciphering key generating algorithm
ABAccess Burst
A-bisInterface between BSC and BTS
ACCHAssociated Control Channel
ACSEAssociation Control Service Element
AGCHAccess Grant Channel
AMPSAdvance Mobile Phone System
AOCAdvice of charge
ARFCNAbsolute Radio Frequency Channel Number
ARQAutomatic Request for retransmission
ASICApplication Specific Integrated Circuit
AUCAuthentication Center
AUT (H)Authentication
BABCCH Allocation
BAICBarring of All Incoming Calls
BAOCbarring of all Outgoing Calls
BCCBase Transceiver Station (BTS) Color Code
BCCHBroadcast Control Channel
BCDBinary Coded Decimal
BCUBTS Control Unit **
BmFull-rate traffic channel
BNBit Number
BSBase Station
BSCBase Station Controller
BSICBase Transceiver Station Identity Code
BSSBase Station System
BSSAPBSS Application Part (DTAP and BSSMAP)
BSSCBase Station System Control Cabinet **
BSSMAPBase Station Systems Management Application Part
BSSOMAPBSS Operation and Maintenance Application Part
BSUBase Site Controller Unit **
BTSBase Transceiver Station
CACall Allocation
CBCHCall Broadcast Channel
ccCall Control
ccCountry Code
CCCellular Cassette
CCBSCompletion of Calls to Busy Subscribers
CCHControl Channel
CCCHCommon Control Channel
CDMACode Division Multiple Access
CFSCall Forwarding on mobile Subscriber busy
CFUCall Forwarding Unconditional
CLIPCalling Line Identification Presentation
CLIRCalling Line Identification Restriction
CMConnection Management
COLPConnected Line identification Presentation
COLRConnected Line identification Restriction
CONFConference Call add on
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CSPDNCircuit Switched Public Data Network
CUGClosed User Group
CWCall Waiting
DBDummy Burst
DBSDistributed Base Station **
DCCHDedicated Control Channel
DETDetach
DFEDecision Feedback Equalizer
DISCDisconnect
DLData Link (layer)
DmControl Channel (ISDN terminology applied to mobile service)
DmSignaling channel
Dp Dialed Pulse
DRCUDiversity Radio Channel Unit**
DRXDiscontinuous Reception
DTAPDirect Transfer Application Part
DTEData Terminal Equipment
DTMFDual Tone Multi-Frequency (tone signaling type)
DTXDiscontinuous Transmission
Eerlang
Eb/NoEnergy per Bit/Noise floor
ECEcho Canceller
Ec/NoRatio of energy per modulating bit to the noise spectral density
EGSMExtended Group special Mobile
EFREnhanced Full Rate
EIREquipment Identity Register
EIRPEffective Isotropic Radiated Power
EMCElectromagnetic Compatibility
EMXElectronic Mobile Exchange **
ETSIEuropean Telecommunications Standards Institute
FACCHFast Associated Control channel
FACCH/FFull rate Fast Associated Control channel
FACCH/HHalf rate fast Associated Control channel
FBFrequency correction burst
FCCHFrequency Correction Channel
FECForward Error Correction
FNFrame Number
FRFull Rate
FTAMFile Transfer Access Management
GCCGlobal Call Center
GMSCGateway Mobile Services Switching Center
GMSKGaussian Minimum Shift Keying
GSMGroup Special Mobile
GSM MSGSM Mobile Station
GSM PLMNGSM Public Land Mobile Network
HANDOHandover
HDLCHigh Level Data Link Control
HLRHome Location Register
HOLDCall Hold (Supplementary Service)
HPLMNHome PLMN
HPUHand Portable Unit
HRHalf Rate
HSNHopping Sequence Number
IMEIInternational Mobile Equipment Identity
IMMImmediate assignment message
IMSIInternational Mobile Subscriber Identity
INIntelligent Network
INDYIridium 9500 handset
ISCInternational Switching Center
ISUIridium Subscriber Unit
ISDNIntegrated Services Digital Network
ISUPISDN User Part
IWFInterworking Function
MAMobile Allocation
MAHMobile Access Hunting
MAIMobile Allocation Index
MAIOMobile Allocation Index Offset
MAPMobile Application Part
MCCMobile Country Code
MCIMalicious Call Identification
MDMediation Device
MEMobile Equipment
MFMulti-Frequency (tone signaling type)
MLSEMaximum Likelihood Sequence Estimator
MMMobility Management
MMIMan Machine Interface
MNCMobile Network Code
MOMobile Originated
MO/PPMobile Originated Point to Point messages
MoUMemorandum of Understanding
MRNMobile Roaming Number
MSMobile Station
MSCMobile Services Switching Center
MSCMMobile Station Class Mark
MSINMobile Station Identification Number
MSISDNMobile Station international ISDN number
MSRNMobile Station Roaming Number
MTMobile Termination
MTPMessage Transfer Part
MT/PPMobile Terminated Point to Point messages
NAMPSNorth American-Advance Mobile Phone System
NBNormal Burst
NENetwork Elements
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NETNorme European de Telecommunications
M3682
NMNetwork Management
NHCNetwork Management Center
O&MOperations and Maintenance
OACSUOff Air Call Set-Up
OCBOutgoing Calls Barred
OMAPOperations and Maintenance Application Part (previously was OAMP)
OMCOperations and Maintenance Center
OMCROperations and Maintenance Center -Radio Part
OMCSOperations and Maintenance Center -Switch Part
OSIOpen System Interconnection
PADPacket Assembly Disassembly facility
PCHPaging Channel
PDNPublic Data Networks
PINPersonal Identification Number
PLMNPublic Land Mobile Network
POTSPlain Old Telephone Service (basic telephone services)
PSPDNPublic Switched Packet Data Network
PSTNPublic Switched Telephone
PTOPublic Telecommunications Operator
QOSQuality of Service
RABRandom Access Burst
RACHRandom Access Channel
RBDSRemote BSS Diagnostic Subsystem **
RBURemote Base Station Unit (PCN) **
RCURadio Channel Unit **
RECRecommendation
RELRelease
RELP-LTPRegular Pulse Excitation - Long Term Prediction
REQRequest
RFCHRadio Frequency Channel
RFNReduced TDMA Frame Number
RLPRadio Link Protocol
ROSERemote Operations Service Element (a CCITT specification for O&M)
RXCDRRemote Transcoder Unit **
RXLEVReceived signal level
RXQUALReceived signal quality
SABMSet Asynchronous Balance Model
SACCHSlow Associated Control Channel
SAPIService Access Point Indicator (Identifier)
SBSynchronization Burst
SCService Center
SCCPSignaling Connection Control Part
SCHSynchronization Channel
SCPService Control Point - an intelligent network entity
SDCCHStand-alone Dedicated Control Channel
SDLSpecification Description Language
SFHSlow Frequency Hopping
SIMSubscriber Identity Module
SMSShort Message Service
SMSCBShort Message Service Call Broadcast
SNDSeND
SPSignaling Point
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SRESSigned RESponse (authentication)
M3682
SSSupplementary Service
SSSystem Simulator
STPSignaling Transfer Point
SYSGENSYStem GENeration
TATerminal Adapter
TATiming Advance
TCAPTransaction Capabilities Application Part
TCHTraffic Channel
TCH/FA full rate TCH
TCH/FSA full rate speech TCH
TCH/HSA half rate speech TCH
TCPTransmission Control Protocol
TDMATime Division Multiple Access
TETerminal Equipment
TMNTelecommunications Management Network
TMSITemporary Mobile Subscriber Identity
TNTimeslot Number
TRXTransceivers
TTYTeleTYpe (refers to any terminal)
TSTime Slot
TUPTelephone Users Part