M3588
Level 1 & 2 Service Manual
Rev 1.0
ii
M3588
CONTENTS
SECTION 1: GENERAL
1.1 Introduction v
1.2 Motorola service policy for M3588 in warranty vi
1.3 General Safety Information vii
SECTION 2: M3588 DESCRIPTION
2.1 Specifications of M3588 2
2.2 M3588 Overview 3
2.3 Connector Pinout 5
2.4 Talk time, Weight and Volume Matrix 5
Page Number
SECTION 3: FEATURE LIST
3.1 List of Features available 7
3.2 Phone Book 7
3.3 Call Related Features 8
3.4 Messages 9
3.5 Phone Set Up 10
3.6 Network selection 11
3.7 Call Meters 11
3.9 Prepay Service 12
SECTION 4: DISASSEMBLY & PARTS
4.1 Dissasembly Introduction 14
4.2 Recommended Tools 14
4.3 Disassembly Procedure 14
4.4 Assembly procedure 14
4.5 Exploded Parts diagram 18
4.6 Replacement parts 18
SECTION 5: SIM CARDS AND SECURITY
5.1 Manual test mode 20
5.2 Live Sim Card 20
5.3 Personality Transfer 20
5.4 GSM Test Command 21
5.5 Identity and Security 22
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SECTION 6: REPAIR & TEST PROCEDURES
6.1 Repair introduction 24
6.2 Mechanical repairs 24
6.3 Basic modular troubleshooting 24
6.4 Repair Chart 25
6.5 Software Upgrade 27
6.6 Flexing 27
6.7 Testing on HP8922 28
SECTION 7: ACCESSORIES
7.1 Introduction 30
SECTION 8: SALES MODELS
8.1 Dark Blue 32
8.2 Champagne Gold 32
SECTION 9: GLOSSARY OF TERMS
9.1 List of Abbreviations 34
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M3588
SECTION 1: GENERAL
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M3588
1.1 Introduction
This manual is intended for use by technicians familiar with similar types of equipment. It contains all
service information required for the equipment described and is current as of the printing date.
The scope of this document is to provide the reader with basic information relating to the M3588, and
also to provide procedures and processes for repairing the units up to and including Level 2 repair.
Level 1 and 2 repairs involve the following activities to be carried out: -
• Unit swap out
• Repairing of mechanical faults
• Basic modular troubleshooting
• Testing and verification of unit functionality
• Upgrading software
• Flexing units
• Initiate warranty claims and send faulty modules to Level 3 or 4 repair centres.
Computer Software Copyrights
The Motorola products described in this instruction manual may include copyrighted Motorola
computer programs stored in semi-conductor memories or other media. Laws in the United States and
other countries preserve for Motorola certain exclusive rights for copyrighted computer programs,
including the exclusive right to copy or reproduce in any form the copyrighted computer program.
Accordingly, any copyrighted Motorola computer programs contained in the Motorola products
described in this instruction manual may not be copied or reproduced in any manner without the
express written permission of Motorola. Furthermore, the purchase of Motorola products shall not be
deemed to grant either directly or by implication, estoppel, or otherwise, any license under the
copyrights, patents or patent applications of Motorola, except for the normal non-exclusive, royalty
free license to use that arises by operation of law in the sale of a product.
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M3588
1.2 Motorola Service Policy for M3588 in warranty
1.2.1 Warranty:
Product will be sold with the standard 12 months warranty terms and conditions. Accidental damage
misuse, retailers extended warranties will not be supported under warranty. Non warranty repairs will
be available at agreed fixed repair prices.
Proof of purchase will be required to validate warranty claims.
1.2.2 Out of Box Failure Policy
The standard OOB failure criteria will apply. Customer units that fail very early on, after date of sale,
are to be returned to Manufacturing for root cause analysis, to guard against epidemic criteria.
Manufacturing to bear the costs of early life failure.
1.2.3 Product Support
Customers original units will be repaired but not refurbished as standard. Appointed Motorola Service
Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited
PCB component). The Motorola HTC centres will perform level 4 (full component) repairs.
1.2.4 Customer Support:
This will be available through dedicated Call Centres and In Country Help Desks.
Product Service training should be arranged through the local Motorola Support Centre.
1.2.5 Replacement Parts Ordering
Only centres authorized to carry out repairs will be able to purchase spare parts. Orders for spare parts
from Hub’s and Hi-Tech Centres should be placed with the regional Motorola Parts Distribution
Centre.
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M3588
1.3 General Safety Information
1.3.1 Portable Operation
• DO NOT hold the radio so that the antenna is very close to, or touching, exposed parts of the body,
especially the face or eyes whilst transmitting. The radio will perform best if it is held in the same
manner as you would hold a ‘land’ telephone handset, with the antenna angled up and over your
shoulder.
• DO NOT operate the portable phone in an aircraft. Switch off your telephone. The use of a cellular
telephone in an aircraft may be dangerous to the operation of the aircraft, disruption of the Cellular
Network may occur, and is illegal. Failure to observe this instruction may lead to a suspension or
denial of Cellular Telephone Service to the offender, or legal action, or both.
1.3.2 Mobile/Portable Operation - Telephone use in Vehicles:
• All equipment must be properly grounded according to installation instructions for safe operation.
• Users are advised to turn off their equipment when at a refueling point.
• Safety is every driver’s responsibility. Cellular telephones should only be used in situations in
which the driver considers it safe to do so.
1.3.3 General
• DO NOT allow children to play with any radio equipment containing a transmitter.
• DO NOT operate this equipment near electrical blasting caps or in an explosive atmosphere.
Mobile Telephones are, under certain conditions, capable of interfering with blasting operations.
When you are in the vicinity of such work, look out for and observe signs cautioning against
mobile radio transmission. If transmission is prohibited, you must turn off your mobile telephone
to prevent any transmission.
In standby mode the mobile telephone will automatically transmit to acknowledge a call if it is not
turned off.
• Refer to the appropriate section of the product user manual for additional pertinent safety
information
• All equipment should be serviced only by a Motorola qualified technician.
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SECTION 2:
M3588
DESCRIPTION
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2.1 Specifications of M3588
General
Function
Frequency Range GSM
Frequency Range DCS
Channel Spacing 200 kHz
Channels 174 GSM/374 DCS carriers with 8 channels per carrier
Modulation GMSK at BT = 0.3
Transmitter Phase Accuracy 5 Degrees RMS, 20 Degrees peak
Duplex Spacing 45 MHz GSM 95Mhz DCS
Frequency Stability + 0.10 ppm of the downlink frequency (Rx)
Operating Voltage +4.0V dc to +6.0V dc (battery)
Transmit Current Typically 250 ma avg, 1.0A peak
Stand-by Current Typically 7.0 ma (DRX2)
Dimensions 140mm X 50mm X 25mm
Size (Volume) 155 cc
Weight 168 g
Temperature Range -10C to +55C
Specification
880-915 MHz TX (with EGSM)
925-960 MHz RX
1710-1785 MHz Tx
1805-1880 MHz Rx
+6.7V dc to +8.6V dc (external connector)
Transmitter
Function Specification
RF Power Output 33 dBm + 2dB GSM/ 30 dBm + 2 dB DCS
Output Impedance 50 ohms (nominal)
Spurious Emissions -36 dBm from 0.1 to 1 Ghz
-30 dBm from 1 to 4 Ghz
Receiver
Function Specification
RF Level -102 dBm
RX bit error rate (100 k bits) < 2%
Channel Hop Time 500 microseconds
Time to Camp Approximately 5-10 seconds
Speech Coding
Function Specification
Speech Coding Type Regular Pulse Excitation / Linear Predictive Coding with Long
Term Prediction. (RPE LPC with LTP).
Bit Rate 13.0 k bps
Frame Duration 20 ms
Block Length 260 bits
Classes Class 1 bits = 182 bits. Class 2 bits = 78 bits
Bit Rate with FEC Encoding 22.8 k bps
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2.2 M3588 Overview
The M3588 is marketed as a ‘price beater’ unit in its class. It is now designed with the new Whitecap
Chipset to allow the unit to operate at a lower working voltage and therefore prolong battery life, in
both Standby and Talk time.
It is a band aware dual band product, Uses the Motorola AANN404A battery. (This is different to all
the M1/2/6 & 788
There will be two colours: - Champagne and Blue.
Graphics Display – 96 X 54
Branded within the U or Pay as You go Tariff ranges, these two look exactly the same, this product is
unique in that the Telemac software supports the pay as you go option whilst roaming. The function
operates using a set of protocols and commands through the network base stations between the unit and
the network provider and is programmed using SMS.
Different Antenna
Larger phone memory is incorporated to support the Over the phone programming (OTA)
This product is within the same family as the Modulus II and its main features include: -
• Dual Band
• Pay As You Go option
• Class II Sim tool kit
• Internal headset socket
• Potential to support Enhanced Full Rate mode of transmission (dependant on Network)
• Extended GSM
• Phase II USSD i.e. ability to contact service provider functions such as present amount of credit
remaining
The M3588 is mechanically very similar to the M3588 (EMEA)
All the circuitry is contained on 1 PCB including the Keypad. The Display is connected to the PCB via
a ZIF connector.
The charger is now placed on the bottom right hand side of the unit
The Antenna is a fixed stub type antenna.
Volume switch on main keypad
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M3588
Headset
Socket
Keypad
Fig 2.1 Mechanical
pictorial Overview
Dual Band
Mic
SIM Contacts
Battery
Contacts
IMEI & MSN
Headset Jack
Accessory
Connector
Lens
Speaker
Charging
Socket
Socket
Antenna
Logo
Antenna
Label
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M3588
1
11
2.3 Connector Pinout
1- Ext B+
2- Ground
3- Man Test
4- Uplink
5- Not Connected
6- Downlink
7- DSC_EN_B
8- UTXD
9- Ground
10- UTXD_IN
11- Ground
2.4 Talk Times, Weight and Volume Matrix
X White holographic film on display
Volume
(cubic
cm)
157 170 160 - 230 74 - 110 650mAh AAA Long NiMH
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Weight
(grams)
Talk Time
(minutes)
Standby time
(hours)
With Battery type:
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M3588
SECTION 3: FEATURE LIST
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3.1 List of Features Available
Call Related
Features
Network
Selection
Personal Numbers
Enter Name
Enter Location
Check Capacity
locations
Prevent access
2.To SIM card memory
3.Erase all numbers
Fixed dialing
View fixed dial list
Dial Setting
Accessory
Setup
1st Generation Menu
3rd Generation Menu
6th Generation Menu
Removed from M3188
Below are the list of Menu functions available at present.
2nd Generation Menu
M3588
Menu
Phone Book
4th Generation Menu
Th Generation Menu
Addition to M3188
Last 10 Calls
1.Last Calls made
2.Last calls received
Call Meters
Messages Phone Setup
Prepay Service
PHONE BOOK
Find Entry
by Name
Find Entry
By Location
1.Call Number
2.Modify Name or
number
3.Erase name or
number
My phone number(s)
One-Touch
Add Entry
Setup
fixed
Dialing
1.To SIM memory
Enter
Pin2
1.On
2.Off
3.Edit Entry
4.Add Entry
5.Erase Entry
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Enter Number
Number of unused
1.No memory restrictions
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M3588
FEATURES
Phone number
2.Off
2.Off
Bar outgoing calls
Bar Incoming Calls
3.Off
2.Off
2.Off
Divert Fax Calls
2.Off
Divert Data Calls
Cancel all diverting
Group
Show battery meter
CALL RELATED
Restrict my
Call Diverting
Call waiting
Call Barring
Closed user
1.Show ID on next call
2.Restrict ID on next call
1.On
1.On
Change Bar password
Cancel all barring
Set Group ID
Allow Outside Access
1.Int’l Calls
2.Int’l Calls Except home
3.All Calls
4.Off
1.When Roaming
2.All Calls
1.Default
2.On
1.On
2.Off
Divert when unavailable
1.On
1.On
2.Off
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1.On
1.On
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M3588
Call Voicemail
Go to Next message
Return Call
Edit Message
Go to next message
Send message
Edit message
2.Store message
Cell broadcast
2.Off
Received messages
Outgoing Messages
Messages
Delete Message
1.Send Message
2.Store Message
Reply to message
Delete all messages
1.Send message
Delete message
1.On
Message Settings
Message Editor Edit Message Send message
1.Voicemail Number
2.Service Centre
3.Expiry Period
4.Outgoing message type
Store Message
Enter Number
Stored to Outgoing
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M3588
Adjust Ring volume
Ringer On or Off
Phone Lock
Require SIM card pin
New security code
Extended menus
Change Greeting
Phone Status
Music Tone
Automatic Lock
Lock Now
Change Unlock mode
2.Off
Automatic
3.Master Clear
Change SIM PIN2 Code
Set Ringer Tone
Set Ringer Tone 2
PHONE SETUP
1.On
2.Off
1.On
2.Off
3.Change SIM pin Code
Standard Tone
.
.
1.On
2.Off
Language Selection
Battery saving mode
Select Keypad tones
1.On
English
.
.
1.On
2.Off
1.Normal Tones
2.Single Tones
3.No Tones
1.Status review
2.Master reset
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M3588
SELECTION
2.Make Preferred
Network Search
Search
4.Continuous
Search
to List
2.Delete Selection
3.Credit remaining
3.Reset all timers
Single Alert Timer
Repetitive Timer
4.No in call display
Reset Call charges
Last Reload
NETWORK
Available
Networks
Preferred
Networks
Find New
Networks
Show Call charges
1.Register Now
Registration
Frequency of
Add network
Show List
of Networks
1.Show last call
2.Total for all calls
1.Automatic Search
1.Slow Search
2.Medium Search
3.Fast Search
1.Choose From Available
2.Choose From Known
3.Add new Network Code
1.Move to New Location
CALL METERS
Balance
Show call timers
Last Call Cost
Set audible Call Timers
Last call Time
Set in call Display
Call charge settings
Lifetime Timer
1.Show last call
2.Total for all calls
1.Show time per call
2.Show Charge per call
3.Show total Call charges
Set Total Charge Limit
Set Charge Type
1.On
2.Off
1.On
2.Off
1.On
2.Off
1.Units
2.Currency
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M3588
SETUP
2.Off
Service Center
ACCESSORY
Customer Care
Automatic answer
PREPAY
1.On
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M3588
SECTION 4: DISASSEMBLY &
PARTS
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M3588
Many of the intergrated devices used in this equipment are vulnerable to damage from
shipping and servicing the internal components of this equipment.
4.1 Disassembly Introduction
The M3588 is held together by 5 screws as other Modulus products,1 of these screws is placed beneath
the IMEI label, and 2 of these are placed below the Aux RF connector rubber cover. Care should be
taken whilst removing the display flex cable as this can be torn or broken without too much stress
being applied.
Ensure that a properly grounded high impedance conductive wrist strap is used whilst performing any
tasks during the disassembly and assembly of the unit
Avoid stressing the plastics in any way to avoid damage to either the plastics or internal components.
!! CAUTION !!
electro-static charges. Ensure that adequate static protection is in place when handling,
4.2 Recommended Tools
The following tools are recommended for use during the assembly / disassembly of the M3588.
• Anti-static Mat Kit - 0180386A82, includes:
Antistatic mat 66-80387A95
Ground Cord 66-80334B36
Wrist Band 42-80385A59
• Plastic Bladed Tool SLN7223A
• T7 Torx Driver
4.3 Disassembly Procedure
The following set of diagrams will demonstrate the correct sequence and action required to disassemble
the M3588
The use of the exploded diagram on page 18 may be of some assistance for part recognition.
4.4 Assembly Procedure
Once the unit is disassembled and the repair is carried out, the unit must then be reassembled, this is
carried out in the exact reverse order as the disassembly.
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M3588
3. Remove Antenna by
4. Remove all 5 screw (1 is
1. Remove battery door
by pressing down on clip
at pulling towards you.
2. Remove battery by
pushing and lifting at
the same time.
rotating Anti-clockwise
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situated under label and 1 is
situated under RF Port cover by
antenna)
(If Label is punctured, new label
must be fitted)
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M3588
6. Remove PCB from
from Front housing
8.Carefully remove flex after
prizing open Zif connector
5. Separate Front and rear
housings
front housing
7. Remove keypad
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M3588
9. Remove LCD
11.Remove Speaker from front
module by pulling out
and up on catches
10. Fit blade under speaker and
carefully lift off from front housing
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housing, do not replace as
adhesive seal will be damaged.
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M3588
12
4
5
7
8
9
11
13
4.5 Exploded Parts Diagram AAUG
1
2
3
6
10
15
14
4.6 Replacement Parts
Xcvr Item Number
Spare Xcvr Number 1 SE1062AK3B1
Frnt Hsng Assy 2 0186157P01
Rear Housing 3 0186158P01
SIM Cover 4 1586134P01
Batt Door 5 AAHN5106A
Lens 6 6186135P01
LCD 7 7202879Z63
Stubby Antenna 8 8586155P01
Speaker 9 5009150J03
Aux RF Cover 10
Keypad 11 7586133P02
Keypad Domes 12 4086177P01
Alert Speaker 13 5009005J03
Screw 14 0309315B02
Mic with pins 15 5009536H13
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M3588
SECTION 5: SIM CARDS AND
SECURITY
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M3588
5.1 Manual Test Mode
The GSM Motorola M3588 is equipped with a manual test mode capability. This capability allows
service personnel to take control of the unit, and by entering certain keypad commands, make the unit
performs desired functions.
To enter the manual test command mode, a GSM / DCS test sim (Part No 8102430Z04) must be used.
The test sim is inserted into the SIM slot beneath the battery (See figure 6.1), the battery should then
be re-inserted and the unit powered on. The # button should then be pressed for approximatly 3
second until ‘test’ appears on the display, and the correct commands must then be followed.
SIM CARD
Figure 6.1 SIM Card insertion
5.2 Live Sim Card
A SIM (Subscriber Identity module) card will be required to access the existing local GSM / DCS
cellular network, or remote networks when travelling. (If the roaming agreement has been made with
the provider.)
The SIM card contains all the data necessary to access GSM services, and also:
• The ability to store user information such as phone numbers etc…
• All information required by the network provider to provide use to the network
5.3 Personality Transfer
Personality transfer on M3588 will be available via specially created software, this will be available
shortly.
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M3588
5.4 GSM Test Commands
This is a list of Level 1 and 2 Test commands available to M3588
Table 5.1 Test commands
Key Sequence Test Function/Name
#(hold down for 2 seconds) Enter manual test mode
01# Exit manual test mode
07x# Mute RX audio path
08# Unmute RX audio path
09# Mute TX audio path
10# Unmute TX audio path
15x# Generate tone
16# Mute tone generator
19# Display S/W version number of Call Processor
20# Display S/W version number of Modem
36# Initiate acoustic loopback
37# Stop test
38# Activate Mini SIM
39# Deactivate Mini SIM
43x# Change audio path
51# Enable sidetone
52# Disable sidetone
57# Initialize non-volatile memory
58# Display security code
58xxxxxx# Modify security code
59# Display lock code
59xxx# Modify lock code
60# Display IMEI
980# / 981# DCS / GSM mode
99# Display all display pixels
GSM Test Commands
36XX#
0 or Omitted Full Rate
1 Enhanced Full rate
2 Half Rate
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M3588
APC
1 digit
DC
2 digits
SNR
4 digits
I.e. Startac 130
I.e. Easter Inch
Month of Shipment
number
TAC
FAC
5.5 Identity and Security
Each Motorola GSM Cellular Cassette will be labelled with various number configurations. The
following information describes what these configurations mean.
MSN
The mechanical Serial Number (MSN) is an individual unit identity number and will remain with the
unit throughout the life of the unit.
The MSN can be used to log and track a unit on Motorola’s EPPRS system.
The MSN is divided into 4 sections.
MSN 10 Digits
DC
Account Product Code
Distribution Center
Date Code: Year and
Units individual serial
Figure 5.2 MSN label breakdown
IMEI
The International Mobile station Equipment Identity (IMEI) number is an individual number unique to
the PCB and is stored within the unit’s memory. The following figure gives a description of the make
up of this number.
IMEI 16 Digits
Type Approval code
6 digits 2 digits
Distribution Center
factory code
6 digits 2 digits
SNR
Individual PCB Serial
Number
IU
Internal use – spare
digits
Figure 5.3 IMEI label breakdown
Some other label number configurations that will be present will be: -
XCVR NUMBER: Identifies type of product. i.e. M3588 (Usually SWF number)
PACKAGE NUMBER: Determines type of equipment, mode in which it was shipped and language
with which it was shipped.
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M3588
SECTION 6: REPAIR AND TEST
PROCEDURES
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M3588
Defective Logic/RF assemblies must be replaced
6.1 Repair Introduction
The M3588 is divided into 3 main sections when it comes to part replacability: The housings which
contains the alert, speaker, flip, the main PCB which contains RF / Logic circuitry and the keypad and
finally the display which connects to the main PCB via a ZIF connector. If the RF / Logic board is
required to be changed then a full service tranceiver should be ordered as there is no replacement PCB
available. Also a personality transfer would be necessary.
6.2 Mechanical repairs
Assembly replacement level troubleshooting and repair of the M3588 is limited to isolation and
replacement of the main mechanical parts only (See Exploded parts diagram and associated parts list)
6.3 Basic Modular Troubleshooting
The troubleshooting information in Table 2 shows some typical malfunction symptoms, and for the
corresponding verification and repair procedures refer to the disassembly instructions located in the
disassembly section of this manual. (Section 5).
NOTE
with pre-tested, pre-phased assemblies
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M3588
6.4 Repair Chart
Table 2. GSM M3588 Cellular Telephone: Troubleshooting and Repair Chart. (Assembly Replacement
Level).
SYMPTOM PROBABLE CAUSE VERIFICATION AND
REMEDY
Personal telephone will not turn
on or stay on
a) Battery pack either discharged
or defective
Measure battery. If the battery voltage is <4.00 V dc,
recharge the battery using the appropriate battery
charger. If the battery will not recharge, replace the
battery.
If battery is not at fault, proceed to b.
2. Personal telephone exhibits poor
reception and/or erratic operation
(such as calls frequently dropping,
Weak and/or distorted audio, etc.).
b) Battery connectors open or
misaligned.
c) Logic/RF Board Assembly
Defective.
d) Display circuit failure Disassemble unit and remove LCD module and
a) Antenna is defective Check to make sure that the antenna pin is properly
b) Logic/RF Board Assembly
Defective.
Visually inspect the battery connectors on both the
battery assembly and the portable telephone.
Re-align and, if necessary, replace either the
Battery or the battery connector assembly. Removing
the battery connector assembly has to be done with
extreme care to avoid damaging the housings. If
battery connectors are not at fault, proceed to c
Remove the Logic/RF Assembly. Substitute a known
good assembly and temporarily reassemble the unit.
Depress the PWR button; if unit turns on and stays
on, disconnect the dc power source and reassemble
the telephone with the new Logic/RF Board
assembly. Verify that the fault has been cleared. If
the fault has not been cleared then proceed to d.
insert known good module. Insert Battery and
depress PWR button. Ensure unit stays on, if OK
reassemble unit in new housing assembly
connected to the Logic/ RF assembly. If OK,
substitute a known good antenna. If the fault is still
Present, proceed to b.
Replace Logic/RF Assembly (refer to symptom 1c).
Verify that the fault has been cleared and
Re-assemble the unit with the new PCB.
3. Display is erratic, or provides
Partial or no display.
a) Mating connections to / from
LCD Module faulty.
b) LCD module is
Defective.
c) Logic/RF Board Assembly
Defective.
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Remove rear housing from unit, check general
condition of flex connector from display. If OK
check that the Zif connector is fully pressed down
and that the flex collars are flush with the plastic of
the connector.If not check Zif to PCB connections,
if faulty connector, replace RF / Logic PCB. If Ok
proceed to b.
Substitute a known good LCD module onto the
suspect board and connect to DC Pwr supply
depress PWR and ensure display is now correct,if
Ok rebuild unit with new LCD module if LCD
module is not at fault proceed to c.
Replace Logic/RF Assembly (refer to symptom 1c).
Verify that the fault has been cleared and
Re-assemble the unit with the new PCB.
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M3588
SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY
4. Incoming call alert transducer
audio distorted or volume is too low.
a) Faulty alert Transducer / Main
RF / Logic PCB defective
Replace Logic/RF Board Assembly (refer to
symptom 1c). Verify that the fault has been cleared
and re-assemble the unit with the new PCB.
5. Personal telephone transmit audio
is weak, (usually indicated by called
parties complaining of difficulty in
hearing voice from personal phone).
6. Personal telephone receive audio
is weak and/or distorted. (From
speaker)
a) Microphone connections to
The main RF / Logic board are
defective.
b) Microphone defective Gain access to microphone .Disconnect and
c) Logic/RF Board Assembly
defective.
a) Connections to/from speaker
and Logic/RF Circuit board
defective.
b) Earpiece Speaker defective. Remove speaker from front housing and insert
c) Antenna assembly is
defective.
Gain access to the Microphone as described in the
DISASSEMBLY instructions in this manual. . Check
connections. If connector is faulty proceed to c if the
connector is OK, proceed to b.
substitute a known good Microphone. Place a call
and verify as heard by called party. If good, reassemble portable with new Microphone. If
Microphone is not at fault, re-install original
Microphone and proceed to c.
Replace Logic/RF Board Assembly (refer to
symptom 1c). Verify that the fault has been cleared
and re-assemble the unit with the new PCB.
Gain access to Logic/RF board as described in the
DISASSEMBLY instructions in this manual. Check
pads on the Logic/RF circuit board. Clean pads if
necessary. If pad is at fault proceed to d. If
connection is not at fault, Proceed to b.
known good speaker. Place a call and verify
improvement in earpiece audio. If better, reassemble
the phone with the good speaker. If it was no better
then proceed to c.
Attempt a re-phasing of the unit and recheck the
symptom. If symptom is the same but unit re-phases
correctly, check to make sure the antenna
connector is correctly soldered to the main board and
that the antenna is fitted correctly. If ok, substitute a
known good antenna assembly. If this does not cure
the fault, re-install the original assembly then
proceed to d.
d) Logic/RF Board Assembly
Defective.
7. Personal telephone will not
recognize/accept SIM card
SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY
8. Phone does not sense when flip
isb
Opened or closed (usually indicated
by inability to answer incoming calls
by opening the flip, or inability to
make outgoing calls).
a) SIM card defective Initially check that the contacts on the card are not
b) Logic/RF Board Assembly
Defective.
a) Magnet in flip defective Replace Front / flip assembly with known good one
b) Reed Switch defective Gain access to RF / Logic PCB as described in the
d) Replace Logic/RF Assembly (refer to symptom
1c). Verify that the fault has been cleared and
Re-assemble the unit with the new PCB.
dirty. Clean if necessary, and check if fault has been
eliminated. If the contacts are clean, insert a
Known good SIM card into the portable telephone.
Power up the unit and confirm whether or not the
card has been accepted. If the fault no longer
Exists, the defective SIM card should be replaced. If
the SIM card is not at fault, proceed to b.
Replace Logic/RF Board Assembly (refer to
symptom 1c). Verify that the fault has been cleared
and re-assemble the unit with the new PCB.
refer to the DISASSEMBLY instructions in this
manual. Place call to portable phone and verify
ability to answer by opening flip. If faulty rebuild
phone with new front / flip Assy. If fault is still
present, replace original front/flip assembly and
proceed to b.
DISASSEMBLY instructions in this manual.
Unsolder the reed switch and replace with a known
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M3588
HP8922
good one. Reassemble unit. Place call to portable
phone and verify ability to answer by opening flip. If
fault still present, replace original reed switch and
proceed to c.
c) Logic/RF Board Assembly
Defective.
9. Internal Charger not working a) Faulty charger circuit on main
10. No / Weak audio when using
headset
Board.
a) Headset not fully pushed
home
b) Faulty Jack Socket /
Defective PCB
Replace Logic/RF Board Assembly (refer to
symptom 1c). Verify that the
Fault has been cleared and re-assembles the unit with
the new PCB.
Test a selection of batteries in the rear pocket of the
desktop charger.
Check LED display for the charging indications. If
these are charging ok,
then the internal charger is at fault.
Replace Logic/RF Board Assembly (refer to
symptom 1c). Verify that the
Fault has been cleared and re-assembles the unit with
the new PCB.
Fully ensure the ‘click’ is felt on the jack socket.
Replace Logic/RF Board Assembly (refer to
symptom 1c). Verify that the
fault has been cleared and re-assemble the unit with
the new PCB.
6.5 Software Upgrade
For information on setting up and equipment required for the flashing of software, contact should be
made with the local technical support engineer.
6.6 Flexing
For information on setting up and equipment for flexing, contact should be made with the local
technical support engineer.
6.7 Testing on HP8922
Power Supply
GSM Test
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M3588
83220E
Converter
RF Cable
M3588 under
Test
PSU Cable
Down
NB* To test the PCB on its own without a housing or SIM card the unit must first be put into test mode
and then into Tx or Rx mode using the applicable manual test commands. Ensure that a battery is
present during this, as the battery acts as a SIM card presence detect for the unit. The PCB can then be
taken out of the housing for any analysis.
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M3588
SECTION 7: ACCESSORIES
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M3588
7.1 Introduction
CLA (SYN5383B) and headset(SYN7453A) and Chargers SPN4365B/SPN4364B are compatible with
Core Mod II.
New chargers allowing a 20% faster charging time are as follows:-
Charger 3 pin 230Vac, 7.5V AAPN4005A
Charger, Aust, 7.5V AAPN4006A
Charger, Euro/Bang 7.5V AAPN4007A
Charger, HK 7.5V AAPN4008A
Charger, Malaysia 7.5V AAPN4009A
Charger, PRC 7.5V AAPN4010A
Charger, Taiwan 7.5V AAPN4011A
Charger, Switch Mode 8.1V AAPN4003A
Modulus II magazine battery is not backward compatible to M-series phone. It needs a new magazine
battery p/n. AAHN5112A / AANN4004A
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M3588
SECTION 8: SALES MODELS
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M3588
8.1 Dark Blue
SA0772AY2B
Euro Pkg 1 Thailand Vietnam Indonesia Sri Lanka
Cambodia Pakistan, Laos
SA0773AY2B1
Euro Pkg 2 Phillipines Brunie, Mauritus, Bangkok
SA0774AY2B1
Plain Pkg Malaysia
SA0775AY2B1 India
SA0776AY2B1 Singapore
SA0777AY2B1 New Zealand
SA0778AY2B1 Australia
8.2 Champagne Gold
SA0779AG2B1 Australia
SA0780AG2B1 New Zealand
SA0781AG2B1 Plain Pkg Malaysia
SA0782AG2B1 India
SA0783AG2B1
Euro Pkg 1 Thailand Vietnam Indonesia Sri Lanka
Cambodia Pakistan Laos
SA0784AG2B1
Euro Pkg 2 Phillipines Brunei Mauritus Bangkok
SA0785AG2B1 Singapore
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M3588
SECTION 9: GLOSSARY OF
TERMS
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M3588
9.1 List of Abbreviations
Those marked ** are Motorola specific abbreviations.
A Interface Interface between MSC and BSS
A3 Authentication algorithm
A5 Stream cipher algorithm
A8 ciphering key generating algorithm
AB Access Burst
A-bis Interface between BSC and BTS
ACCH Associated Control Channel
ACSE Association Control Service Element
AGCH Access Grant Channel
AMPS Advance Mobile Phone System
AOC Advice of charge
ARFCN Absolute Radio Frequency Channel Number
ARQ Automatic Request for retransmission
ASIC Application Specific Integrated Circuit
AUC Authentication Center
AUT (H) Authentication
BA BCCH Allocation
BAIC Barring of All Incoming Calls
BAOC barring of all Outgoing Calls
BCC Base Transceiver Station (BTS) Color Code
BCCH Broadcast Control Channel
BCD Binary Coded Decimal
BCU BTS Control Unit **
Bm Full-rate traffic channel
BN Bit Number
BS Base Station
BSC Base Station Controller
BSIC Base Transceiver Station Identity Code
BSS Base Station System
BSSAP BSS Application Part (DTAP and BSSMAP)
BSSC Base Station System Control Cabinet **
BSSMAP Base Station Systems Management Application Part
BSSOMAP BSS Operation and Maintenance Application Part
BSU Base Site Controller Unit **
BTS Base Transceiver Station
CA Call Allocation
CBCH Call Broadcast Channel
cc Call Control
cc Country Code
CC Cellular Cassette
CCBS Completion of Calls to Busy Subscribers
CCH Control Channel
CCCH Common Control Channel
CDMA Code Division Multiple Access
CFS Call Forwarding on mobile Subscriber busy
CFU Call Forwarding Unconditional
CLIP Calling Line Identification Presentation
CLIR Calling Line Identification Restriction
CM Connection Management
COLP Connected Line identification Presentation
COLR Connected Line identification Restriction
CONF Conference Call add on
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M3588
CSPDN Circuit Switched Public Data Network
CUG Closed User Group
CW Call Waiting
DB Dummy Burst
DBS Distributed Base Station **
DCCH Dedicated Control Channel
DET Detach
DFE Decision Feedback Equalizer
DISC Disconnect
DL Data Link (layer)
Dm Control Channel (ISDN terminology applied to mobile service)
Dm Signaling channel
Dp Dialed Pulse
DRCU Diversity Radio Channel Unit**
DRX Discontinuous Reception
DTAP Direct Transfer Application Part
DTE Data Terminal Equipment
DTMF Dual Tone Multi-Frequency (tone signaling type)
DTX Discontinuous Transmission
E erlang
Eb/No Energy per Bit/Noise floor
EC Echo Canceller
Ec/No Ratio of energy per modulating bit to the noise spectral density
EGSM Extended Group special Mobile
EFR Enhanced Full Rate
EIR Equipment Identity Register
EIRP Effective Isotropic Radiated Power
EMC Electromagnetic Compatibility
EMX Electronic Mobile Exchange **
ETSI European Telecommunications Standards Institute
FACCH Fast Associated Control channel
FACCH/F Full rate Fast Associated Control channel
FACCH/H Half rate fast Associated Control channel
FB Frequency correction burst
FCCH Frequency Correction Channel
FEC Forward Error Correction
FN Frame Number
FR Full Rate
FTAM File Transfer Access Management
GCC Global Call Center
GMSC Gateway Mobile Services Switching Center
GMSK Gaussian Minimum Shift Keying
GSM Group Special Mobile
GSM MS GSM Mobile Station
GSM PLMN GSM Public Land Mobile Network
HANDO Handover
HDLC High Level Data Link Control
HLR Home Location Register
HOLD Call Hold (Supplementary Service)
HPLMN Home PLMN
HPU Hand Portable Unit
HR Half Rate
HSN Hopping Sequence Number
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M3588
I Information (frames)
IA5 International Alphanumeric 5
ID Identification
IMEI International Mobile Equipment Identity
IMM Immediate assignment message
IMSI International Mobile Subscriber Identity
IN Intelligent Network
INDY Iridium 9500 handset
ISC International Switching Center
ISU Iridium Subscriber Unit
ISDN Integrated Services Digital Network
ISUP ISDN User Part
IWF Interworking Function
Kc ciphering Key
Ki Individual subscriber authentication key
LAC Location Area Code
LAI Location Area Identification (Identity)
LAPB Link Access Procedure ‘B’ (balanced) channel
LAPDm Link Access Procedure ‘DM’ (mobile ‘D’) channel
Lm Traffic channel (with capacity lower than Bm)
LPC Linear Predictive Code
LR Location Register
MA Mobile Allocation
MAH Mobile Access Hunting
MAI Mobile Allocation Index
MAIO Mobile Allocation Index Offset
MAP Mobile Application Part
MCC Mobile Country Code
MCI Malicious Call Identification
MD Mediation Device
ME Mobile Equipment
MF Multi-Frequency (tone signaling type)
MLSE Maximum Likelihood Sequence Estimator
MM Mobility Management
MMI Man Machine Interface
MNC Mobile Network Code
MO Mobile Originated
MO/PP Mobile Originated Point to Point messages
MoU Memorandum of Understanding
MRN Mobile Roaming Number
MS Mobile Station
MSC Mobile Services Switching Center
MSCM Mobile Station Class Mark
MSIN Mobile Station Identification Number
MSISDN Mobile Station international ISDN number
MSRN Mobile Station Roaming Number
MT Mobile Termination
MTP Message Transfer Part
MT/PP Mobile Terminated Point to Point messages
NAMPS North American-Advance Mobile Phone System
NB Normal Burst
NE Network Elements
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NET Norme European de Telecommunications
M3588
NM Network Management
NHC Network Management Center
O&M Operations and Maintenance
OACSU Off Air Call Set-Up
OCB Outgoing Calls Barred
OMAP Operations and Maintenance Application Part (previously was OAMP)
OMC Operations and Maintenance Center
OMCR Operations and Maintenance Center -Radio Part
OMCS Operations and Maintenance Center -Switch Part
OTA Over The Air Programming
OSI Open System Interconnection
PAD Packet Assembly Disassembly facility
PCH Paging Channel
PDN Public Data Networks
PIN Personal Identification Number
PLMN Public Land Mobile Network
POTS Plain Old Telephone Service (basic telephone services)
PSPDN Public Switched Packet Data Network
PSTN Public Switched Telephone
PTO Public Telecommunications Operator
QOS Quality of Service
RAB Random Access Burst
RACH Random Access Channel
RBDS Remote BSS Diagnostic Subsystem **
RBU Remote Base Station Unit (PCN) **
RCU Radio Channel Unit **
REC Recommendation
REL Release
RELP-LTP Regular Pulse Excitation - Long Term Prediction
REQ Request
RFCH Radio Frequency Channel
RFN Reduced TDMA Frame Number
RLP Radio Link Protocol
ROSE Remote Operations Service Element (a CCITT specification for O&M)
RXCDR Remote Transcoder Unit **
RXLEV Received signal level
RXQUAL Received signal quality
SABM Set Asynchronous Balance Model
SACCH Slow Associated Control Channel
SAPI Service Access Point Indicator (Identifier)
SB Synchronization Burst
SC Service Center
SCCP Signaling Connection Control Part
SCH Synchronization Channel
SCP Service Control Point - an intelligent network entity
SDCCH Stand-alone Dedicated Control Channel
SDL Specification Description Language
SFH Slow Frequency Hopping
SIM Subscriber Identity Module
SMS Short Message Service
SMSCB Short Message Service Call Broadcast
SND SeND
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M3588
SP Signaling Point
SRES Signed RESponse (authentication)
SS Supplementary Service
SS System Simulator
STP Signaling Transfer Point
SYSGEN SYStem GENeration
TA Terminal Adapter
TA Timing Advance
TCAP Transaction Capabilities Application Part
TCH Traffic Channel
TCH/F A full rate TCH
TCH/FS A full rate speech TCH
TCH/HS A half rate speech TCH
TCP Transmission Control Protocol
TDMA Time Division Multiple Access
TE Terminal Equipment
TMN Telecommunications Management Network
TMSI Temporary Mobile Subscriber Identity
TN Timeslot Number
TRX Transceivers
TTY TeleTYpe (refers to any terminal)
TS Time Slot
TUP Telephone Users Part
UI Unnumbered Information frame
Um Air Interface
VAD Voice Activity Detection
VLR Visited Location Register
VLSI Very Large Scale Integration (IC)
VPLMN Visited PLMN
XC Transcoder
XCDR Transcoder **
3PTY Three party service
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