Motorola A1000, M1000 Service Manual
Consumer Solutions & Support
US Competency Center
600 North US Highway 45
`
Libertyville, Illinois 60048
Website: gs.mot.com
FIELD SERVICE BULLETIN
FSB Number: LVCCFSB2005-226 (Informational)
Author: Ross Karlen
Date: June 29, 2005
Total No. of Pages: 3
Subject: 3G A1000 M1000 – Master Clear Key Sequence
Model Affected: 3G A1000 M1000
Level of Repair: 1
Problem
This is an Informational Bulletin to inform the field of a new key sequence for A1000 /
M1000. Due to 3rd party applications being loaded on the A1000 / M1000 causing the
unit to hang during Power Up, a recovery key sequence was implemented. Using the
key sequence will force a Master Clear at boot. This will remove the 3
causing the hang issue and allow the phone to reboot properly.
Solution
While depressing the Send, End, Volume Down, and Game-B key, Insert the battery
FIG 1. Expected Result: The phone will start powering up, then reset, perform
Master Clear, and then power up to an active state. (Note: This Master Clear will
operate the same as if you used the Master Clear in the menu options)
Implemented in Software release
• A1000_AP_51.59.00 or Later
• M1000_AP_JAPANESE_61.08.00 or Later
(A1000 pictured)
STEPS
1. Hold Down Send, End, Volume
Down, and Game-B Key.
2. Slide Battery in with Left Thumb
(See FIG 2)
rd
party application
FIG 1.
MOTOROLA INTERNAL USE ONLY Page 1
Consumer Solutions & Support
US Competency Center
600 North US Highway 45
`
Libertyville, Illinois 60048
Website: gs.mot.com
(A1000 pictured)
STEPS
1. Hold Down Send, End, Volume
Down, and Game-B Key.
2. Slide Battery in with Left Thumb
(See FIG 2)
FIG 2.
NOTE: Several 3
rd
party apps that caused this issue have been resolved in the software
listed:
• A1000_AP_51.59.00 and Later
• M1000_AP_JAPANESE_61.08.00 and Later
For new 3rd party apps that may cause the issue, the key sequence shown above has
been implemented.
Service Action
Customer Returns:
When servicing A1000 / M1000 customer returns with a customer complaint related to
“No Turn On”, then:
1. Perform the key sequence listed above.
2. If key sequence does not recover unit, follow normal troubleshooting
techniques for this type of complaint.
Call Center Information
If Customer complains of “No Turn On” on A1000 / M1000, walk customer through
the steps listed above (Note: Inform customer, personal information may be lost). If
following the steps listed above does not recover unit, direct them to their local
Service Center.
MOTOROLA INTERNAL USE ONLY Page 2
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