Motorola HS820 Service Manual
Consumer Solutions & Support
US Competency Center
600 North US Highway 45
`
Libertyville, Illinois 60048
Website: gs.mot.com
Informational FIELD SERVICE BULLETIN
FSB Number: LVCCFSB2005-211
Author: Dale Jenkins
Date: June 13, 2005
Total No. of Pages: 2
Subject: Headset Charger Fit
Model Affected: HS820 Bluetooth Headsets
Level of Repair: N/A
Problem
Service is aware that some Bluetooth Headsets (HS820) can exhibit a condition where
the charger connector does not fully engage in the charger port. This condition is due to
minor placement differences of the headset’s charging connector. This condition can
require additional insertion force to engage charger fully.
Solution
Short Term: The rubber grommet on the end of the charger connector can be removed
to allow ease of insertion into headset. See photos below.
not impair the chargers electrical performance with other products)
(Note: Removal of the grommet will
Long Term: Headset manufacturing has improved quality control and inspection
process to improve positional control.
Service Action
Customer Returns:
No action required.
MOTOROLA INTERNAL USE ONLY Page 1
Consumer Solutions & Support
US Competency Center
600 North US Highway 45
`
Service Inventory:
No action required
Libertyville, Illinois 60048
Website: gs.mot.com
Call Center Action
When responding to customer complaints regarding charging their HS820 headsets
please instruct them to return unit to point of sale for replacement. If returning the unit is
problematical for the customer please instruct the customer to remove the rubber
grommet from the charger. Use the photos above for reference.
Service Entry Code
M Claims: N/A
MOTOROLA INTERNAL USE ONLY Page 2
Loading...