Motorola DHSB5100 User Manual

SURFboard

SB5100 Series Cable Modem

Installation Manual

CAUTION

RISK OF ELECTR IC SHOCK

TO REDUCE THE RISK OF ELECTRIC SHOCK,

CAUTION:

DO NOT REM OVE COVE R (OR BACK). NO USER-SERVICEABLE PARTS INSIDE.

REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

Caution

These servicing instructions are for use by qualified personnel only. To reduce the risk of electrical shock, do not perform any servicing other than that contained in the Installation and Troubleshooting Instructions unless you are qualified to do so. Refer all servicing to qualified service personnel.

Special Symbols That Might Appear on the Equipment

This symbol indicates that dangerous voltage levels are present within the equipment. These voltages are not insulated and may be of sufficient strength to cause serious bodily injury when touched. The symbol may also appear on schematics.

This product was qualified under test conditions that included the use of the supplied cable between system components. To be in compliance with regulations, the user must use this cable and install it properly.

Different types of cord sets may be used for connections to the main supply circuit. Use only a main line cord that complies with all applicable product safety requirements of the country of use.

WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE. THE APPARATUS MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, MUST BE PLACED ON THE APPARATUS.

CAUTION: TO PREVENT ELECTRICAL SHOCK, DO NOT CONNECT THE PLUG INTO AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED WITH NO PART OF THE BLADES EXPOSED.

CAUTION: TO ENSURE REGULATORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED POWER AND INTERFACE CABLES.

CAUTION: DO NOT OPEN THE CABLE MODEM. DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE

INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO. REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL.

Installation of this product must be in accordance with national wiring codes.

It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damaging the equipment by local lightning strikes and other electrical surges.

Postpone cable modem installation until there is no risk of thunderstorm or lightning activity in the area. Avoid damaging the cable modem with static by touching the coaxial cable connector when it is attached to the earth grounded coaxial cable TV wall outlet. Always first touch the coaxial cable connector on the cable m odem when you are disconnecting or re-connecting your USB or Ethernet cable from the cable modem or your PC.

To prevent overheating, do not block the ventilation holes on the sides of the cable modem or lay the cable modem on its side.

FCC Compliance

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

Re-orient or relocate the receiving antenna

Increase the separation between the equipment and receiver

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

Changes or modification not expressl y approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Canadian Compliance

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme á la norme NMB-003 du Canada.

FCC Declaration of Conformity

According to 47CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers, Motorola, Inc. Broadband Communications Sector, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares under sole responsibility that the product identifies with 47CFR Part 2 and 15 of the FCC Rules as a Class B digital d evice. Each product marketed is identical to the representative unit tested and found to be compliant with the standards. Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted, due to quantity production and testing on a statistical basis as required by 47CFR 2.909. This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept all interference received, including interference that may cause undesired operation. The above named party is responsible for ensuring that the equipment complies with the standards of 47CFR, Paragraph 15.101 to 15.109.

The SURFboard cable modem meets one or more of the standards listed:

Declaration of Conformity

Motorola, Inc.

Declare under our sole responsibility that the

SURFboard Cable Modem Model SB5100 Series

To which the declaration relates is in conformity with one of the following standards:

EN55022 EN55024 EN60950 (3rd Edition)

CISPR 22 CISPR 24 IEC60950 (3rd Edition)

following the provisions of the Directive(s) of the Council of the European Union:

EMC Directive 89/336/EEC

Directive 93/68/EEC

Broadband Communications Sector

101 Tournament Drive

Horsham, PA, U.S.A.

Low Voltage Directive 73/23/EEC

Model Standards

SB5100 FCC Part 15, ICES-003, UL/C-UL 60950 (3rd Edition)

SB5100E EN55022, EN55024, EN60950 (3rd Edition), CISPR 22, CISPR 24, IEC60950 (3rd Edition)

SB5100i EN55022, EN55024, EN60950 (3rd Edition), CISPR 22, CISPR 24, IEC60950 (3rd Edition), FCC Part 15,

UL/C-UL 60950 (3

Edition)

All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation or adaptation) without written permission from Motorola, Inc.

Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.

Motorola, the stylized M logo, and SURFboard are registered trademarks and StormWatch and the SURFboard logo are trademarks of Motorola, Inc.

Acrobat and Acrobat Reader are registered trademarks of Adobe Systems Incorporated.

Microsoft, Windows, and W indows Me are registered trademarks of Microsoft Corporation; Windows XP is a trademark of Microsoft Corporation.

Microsoft Windows screen shots are used by permission of Microsoft Corporation.

Macintosh, Quicktime and Quicktime logo are registered trademarks of Apple Computer, Inc.

UNIX is a registered trademark of the Open Group.

All other product or service marks are the property of their respective owners. © Motorola, Inc. 2003.

Contents

Section 1

Introduction

Using This Manual............................................................................................................................................................................1-2

Document Conventions ...................................................................................................................................................................1-2

If You Need Help ...............................................................................................................................................................................1-3

Calling for Repairs............................................................................................................................................................................1-3

Section 2

Overview

Top and Front Panel.........................................................................................................................................................................2-2

Rear Panel .........................................................................................................................................................................................2-4

Section 3

Installation and Operation

Before You Begin .............................................................................................................................................................................3-2

Installing a Single User ....................................................................................................................................................................3-3

Setting Up a USB Driver...................................................................................................................................................................3-5

Setting Up a USB Driver for Windows 98 ..............................................................................................................................3-5

Setting Up a USB Driver for Windows 2000 ........................................................................................................................3-10

Setting Up a USB Driver for Windows Me ...........................................................................................................................3-14

Setting Up a USB Driver for Windows XP ...........................................................................................................................3-16

Configuring the Computer for TCP/IP ..........................................................................................................................................3-18

Configuring for TCP/IP in Windows 95, Windows 98, and Windows Me..........................................................................3-18

Configuring for TCP/IP in Windows 2000............................................................................................................................3-21

Configuring for TCP/IP in Windows XP...............................................................................................................................3-25

Verifying an IP Address .................................................................................................................................................................3-27

Verifying an IP Address in Windows 95, Windows 98, and Windows Me........................................................................3-27

Verifying an IP Address in Windows 2000 and Windows XP............................................................................................3-29

Renewing an IP Address................................................................................................................................................................3-31

Installing Multiple Users ................................................................................................................................................................3-31

Removing the USB Driver..............................................................................................................................................................3-33

Removing the USB Driver from Windows 98 or Windows Me ..........................................................................................3-33

Removing the USB Driver from Windows 2000 ..................................................................................................................3-37

Removing USB Driver from Windows XP............................................................................................................................3-41

SURFboard Cable Modem Installation Manual

ii Contents

Recovering from Windows 98 or Win98_SE Installation Errors................................................................................................ 3-46

Remove Program................................................................................................................................................................... 3-46

Solutions................................................................................................................................................................................ 3-47

Solution 1........................................................................................................................................................................ 3-47

Solution 2........................................................................................................................................................................ 3-48

Setting the Frequency Using StormWatch.................................................................................................................................. 3-49

Section 4

HTML User Interface

Section 5

Troubleshooting

Appendix A

Specifications

Downstream......................................................................................................................................................................................A-1

Upstream...........................................................................................................................................................................................A-1

General..............................................................................................................................................................................................A-1

Appendix B

Event Log Messages

Event Message Format....................................................................................................................................................................B-1

Priority Levels ..................................................................................................................................................................................B-1

Predefined Log Messages...............................................................................................................................................................B-2

SP-RFI_I05-991105 – Error Codes for MAC Management Messages .................................................................................B-2

SYNC Timing Synchronization .........................................................................................................................................B-2

UCD Upstream Channel Descriptor .................................................................................................................................B-2

MAP Upstream Bandwidth Allocation...............................................................................................................................B-2

RNG-RSP Ranging Response .........................................................................................................................................B-3

RNG-REQ Ranging Request............................................................................................................................................B-3

REG-REQ Registration Request ......................................................................................................................................B-3

REG-RSP Registration Response....................................................................................................................................B-5

UCC-REQ Upstream Channel Change Request..............................................................................................................B-5

UCC-RSP Upstream Channel Change Response ...........................................................................................................B-6

DHCP CM Net Configuration Download and Time of Day ...............................................................................................B-6

Baseline Privacy...............................................................................................................................................................B-7

SURFboard Cable Modem Installation Manual

Contents iii

SURFboard Cable Modem Specific Log Messages............................................................................................................. B-7

Baseline Privacy .............................................................................................................................................................. B-7

DHCP / TFTP................................................................................................................................................................. B-10

Filtering .......................................................................................................................................................................... B-13

Driver.............................................................................................................................................................................. B-19

Registration.................................................................................................................................................................... B-20

Miscellaneous ................................................................................................................................................................ B-21

Acquisition...................................................................................................................................................................... B-22

Unit Update .................................................................................................................................................................... B-23

Figures

Figure 2-1 SURFboard cable modem data path ...........................................................................................................................2-1

Figure 2-2 Front panel LEDs and Standby button........................................................................................................................2-2

Figure 2-3 Rear-panel connections and LEDs..............................................................................................................................2-3

Figure 3-1 Cable connections ........................................................................................................................................................3-3

Figure 3-2 Ethernet - Multiple users ............................................................................................................................................3-31

Figure 3-3 Ethernet - Two users with two interfaces .................................................................................................................3-31

Figure 3-4 Ethernet - Multiple users with two interfaces...........................................................................................................3-32

Figure 4-1 Configuration Manager Help window..........................................................................................................................4-1

Figure 4-2 Configuration Manager Startup window.....................................................................................................................4-2

Figure 4-3 Configuration Manager Signal window.......................................................................................................................4-3

Figure 4-4 Configuration Manager Addresses window ...............................................................................................................4-4

Figure 4-5 Configuration window...................................................................................................................................................4-5

Figure 4-6 Configuration Manager Logs window.........................................................................................................................4-6

Tables

Table 2-1 Front-panel LEDs and Standby button.........................................................................................................................2-2

Table 2-2 Rear-panel connections and LEDs ...............................................................................................................................2-3

Table 5-1 Troubleshooting guidelines...........................................................................................................................................5-1

Table 5-2 Troubleshooting checklist .............................................................................................................................................5-2

Table B-1 Priority level....................................................................................................................................................................B-1

SURFboard Cable Modem Installation Manual

Section 1

Introduction

The Motorola® SURFboard SB5100 series cable modem provides a link from a home or business computer to a high-speed DOCSIS or Euro-DOCSIS 2.0, 1.1, or 1.0 compliant data network. This network provides a downstream data transfer rate up to 38 Mbps in a single 6 MHz channel (55 Mbps in a 8 MHz channel for Euro-DOCSIS) using 64 QAM and 256 QAM technologies. The SURFboard cable modem provides a USB or Ethernet connection.

The features of the SURFboard cable modem include:

! Windows

! USB interface for direct connection to USB-equipped computers

! 10/100Base-T Ethernet port supporting up to 32 users

! Standby switch on top of unit

! Remote management through SNMP, internal web pages, or StormWatch

! Automatic configuration and address assignment

98, Windows® 2000, Windows Me®, and Windows XP™ based USB support

™

Diagnostic Suite

! Software upgrades over the network

! Compatibility with Windows, Macintosh

TCP/IP

! Extensive event logs for troubleshooting

, and UNIX

operating system computers running

SURFboard Cable Modem Installation Manual

1-2 Introduction

Using This Manual

The following sections provide information and instructions to install, configure, and operate the SURFboard cable modem:

Section 1 Introduction provides a product description, the technical help line, and repair/return

information.

Section 2 Overview describes the functions of the SURFboard cable modem and identifies the

front-panel LEDs and the rear-panel connectors.

Section 3 Installation and Operation provides instructions on how to install the SURFboard cable

modem.

Section 4 HTML User Interface provides information on the user interface windows.

Section 5 Troubleshooting provides troubleshooting tips.

Appendix A Specifications provide the technical specifications.

Appendix B Event Log Messages provides a description of the format and field codes of the

diagnostic events log.

Abbreviations and Acronyms

The Abbreviations and Acronyms list contains the full spelling of the short forms used in this manual.

Document Conventions

Before you begin using the SURFboard cable modem, familiarize yourself with the stylistic conventions used in this manual:

Bold type

SMALL CAPS

Italic type

KEY+KEY

* (asterisk)

(asterisk)

(asterisk)(asterisk)

Indicates text that you must type exactly as it appears or indicates a default value

Denotes silk screening on the equipment, typically representing front- and rear-panel controls and input/output (I/O) connections, and LEDs

Denotes a displayed variable, a variable that you must type, or is used for emphasis

Key combinations indicating that you hold down the first key and then press the second key

Indicates that several versions of the same model number exist and the information applies to all models; when the information applies to a specific model, the complete model number is given

SURFboard Cable Modem Installation Manual

Introduction 1-3

If You Need Help

If you need assistance while working with the SURFboard cable modem, contact the Motorola Technical Response Center (TRC):

! Inside the U.S.A.: 1-888-944-HELP (1-888-944-4357)

! Outside the U.S.A.: 1-215-323-0044

! Online: http://www.motorola.com/broadband

, click HTML/Modem Version, click

Customer Support, then click Web Support.

The TRC is open from 8:00 AM to 7:00 PM Eastern Time, Monday through Friday and 10:00 AM to 6:00 PM Eastern Time, Saturday. When the TRC is closed, emergency service only is available on a call-back basis. Web Support offers a searchable solutions database, technical documentation, and low priority issue creation/tracking 24 hours per day, 7 days per week.

Calling for Repairs

If repair is necessary, call the Motorola BCS Repair Facility at 1-800-227-0450 for a Return for Service Authorization (RSA) number before sending the unit. The RSA number must be prominently displayed on all equipment cartons. The Repair Facility is open from 8:00 AM to 5:00 PM Central Time, Monday through Friday.

When calling from outside the United States, use the appropriate international access code and then call 956-541-0600 to contact the Repair Facility.

When shipping equipment for repair, follow these steps:

1 Pack the unit securely.

2 Enclose a note describing the exact problem.

3 Enclose a copy of the invoice that verifies the warranty status.

4 Ship the unit PREPAID to the following address:

Motorola Corporation Broadband Communications Sector

Attn: RSA #___________ 5964 E. 14

Street

Brownsville, TX 78521

SURFboard Cable Modem Installation Manual

Section 2

Overview

The SURFboard cable modem delivers digital multimedia content in a two-way transmission system. It provides access to a cable data network, which provides access to the Internet and World Wide Web.

The SURFboard cable modem is authorized by a cable modem terminations system (CMTS) for use on the network and automatically configures itself with parameters received from the CMTS or headend. When the SURFboard cable modem is powered on, it:

! Scans the frequency spectrum to locate the data frequency and automatically locks on to the

channel.

! Searches for a message containing the upstream parameters such as frequency, modulation,

symbol rate, and forward error correction (FEC) format.

! Transmits a message to the CMTS requesting additional information enabling network

connection.

! Establishes Internet Protocol (IP) connectivity using Dynamic Host Configuration Protocol

(DHCP)

! Receives a configuration file using the Trivial File Transfer Protocol (TFTP). This file

contains additional parameters required by the SURFboard cable modem.

! Registers with the CMTS and is authorized to use the network.

Figure 2-1 illustrates the SURFboard cable modem data path:

Figure 2-1 SURFboard cable modem data path

Internet

Network

management

services

CMTS

Upconverter

HFC plant

Diplex

filter

SURFboard

Customer premises

external

cable

modem

equipment

Client PC

The SURFboard cable modem supports 64 QAM and 256 QAM signals that are necessary for the DOCSIS/Euro-DOCSIS data network. This network carries IP data in standard MPEG-2 packets. The RF downstream receives data at rates up to 38 Mbps (55 Mbps for Euro-DOCSIS) and the RF upstream transfers data rates of up to 30 Mbps. The actual speeds will vary; speeds of 30 Mbps are only attainable with A-TDMA or S-CDMA technology.

SURFboard Cable Modem Installation Manual

2-2 Overview

The SURFboard cable modem provides an HTML user interface to:

! Monitor the cable modem and data signals

! Troubleshoot network connections

Top and Front Panel

The six front-panel LEDs provide status and activity information. The Standby button enables the subscriber to disconnect the Ethernet and USB interfaces from the cable modem network. The LEDs and Standby button are illustrated in Figure 2-2:

Figure 2-2 Front panel LEDs and Standby button

SB5100

SURFboard®

Cable Modem

Table 2-1 describes the front-panel LEDs and Standby button:

Table 2-1 Front-panel LEDs and Standby button

Key Item Description

Standby Button

Press this button to suspend the Internet connection (Ethernet and USB ports remain active for the local area network). When the Standby button is activated, all other LEDs turn off.

Press this button again to enable the channel connections for transmitting and receiving data.

The Standby button offers Internet security.

SURFboard Cable Modem Installation Manual

Overview 2-3

Key Item When Flashing When On

2 Power

3 Receive

4 Send

5 Online

6 PC/

Activity

7 Standby

Startup diagnostics in process. The cable modem is powered on.

Scanning for a receive (downstream) channel connection.

Scanning for a send (upstream) channel connection.

Scanning for a network configuration server connection.

Transmitting or receiving data. A device, such as a computer or hub, is

This light does not flash. Press the Standby button and the light is on

The downstream channel is connected.

The upstream channel is connected.

The network connection is acquired.

connected to the USB or Ethernet connectors on the back panel.

indicating the Internet service is suspended. The connections to the Local Area Network remain active. When this light is on, all other lights are off. The Standby button offers added Internet security.

During normal operation, the Power, Receive, Send, and Online lights are on and the PC/Activity light flashes when the cable modem is transferring data.

SURFboard Cable Modem Installation Manual

2-4 Overview

Rear Panel

The SURFboard cable modem rear panel provides the cabling connectors, status LEDs, and power plug as illustrated in Figure 2-3:

Figure 2-3 Rear-panel connections and LEDs

ETHERNET

USB

CABLE

USB CPE MAC ID :ABDCEF0 12345

S/N: PPPP MMYJJJSSSSS CAABBCCCC

HFC MAC ID: ABCDEF012345

CUSTOMER S/ N:BCDF GHJKLMNP

+12VDC

Table 2-2 describes the SURFboard cable modem rear-panel connections and LEDs:

Table 2-2 Rear-panel connections and LEDs

Key Item Description

ETHERNET The Ethernet port provides a connection to Ethernet equipped computers using a cable

terminated with an RJ-45 connector.

USB This port provides a direct connection to USB equipped computers.

CABLE This port provides a connection to the coaxial cable outlet.

+12VDC This connector provides power to the cable modem.

SURFboard Cable Modem Installation Manual

Section 3

Installation and Operation

This section provides instructions for cabling all SURFboard cable modem models and checking their operation.

To complete the installation, you must:

! Connect the cables

! Configure the subscriber’s computer

Avoid damaging the SURFboard cable

modem or your PC with static electricity.

ETHERNET USB CABLE

USB CPE MAC ID:ABDCEF012345

S/N: PPPPMMYJJJSSSSSCAABBCCCC

HFC MAC ID: ABCDEF012345

CUSTOMER S/N:BCDFGHJKLMNP

+12VDC

To release any static charges, btouch the

coaxial cable connection on the modem

efore connecting or disconnecting the USB

or Ethernet cables.

Postpone SURFboard cable modem installation until there is no risk of thunderstorm or lightning activity in the area.

SURFboard Cable Modem Installation Manual

3-2 Installation and Operation

Before You Begin

Before you begin the installation, take a few minutes to review the installation information, gather the required items, and complete the tasks listed below to make the installation as quick and easy as possible:

1 Verify that the following items are included with the SURFboard cable modem:

Power adapter

SURFboard cable modem CD-ROM

10/100Base-T Ethernet cable

USB cable

Acquire the following items that are not included with the SURFboard cable modem:

75-ohm coaxial TV cable with F-type connectors

Laptop or PC with TCP/IP and HTML browser

RF splitter

Connects the SURFboard cable modem to the AC electrical outlet

Contains the User Guide and USB drivers

Required to connect an Ethernet computer port to the cable modem

Required to connect a USB-equipped computer to the cable modem

Required to connect the SURFboard cable modem to the nearest cable outlet

Required to access the internal web server for diagnostics

You may need a 5-900 MHz RF splitter if there is a TV connected to the cable outlet.

Determine if you are installing a single user or a multiple user configuration. Verify that the

subscriber’s computer has:

# A USB connector for installing a single user configuration.

# For a single user connecting to the USB port, be sure to disable the Legacy USB Support

in BIOS. The SURFboard cable modem does not support Legacy USB architecture. Refer to the subscriber’s system information to access the BIOS of the subscriber’s computer.

# An Ethernet card for installing a multiple user configuration (can be used for single user

in place of a USB). It must be installed before installing the cable modem.

SURFboard Cable Modem Installation Manual

Installation and Operation 3-3

A A

A /

Installing a Single User

You can connect a single user to a SURFboard cable modem using the USB or Ethernet port. Allow 5 to 30 minutes to power up the first time because the SURFboard cable modem must find and lock on the appropriate channels for communications. To install the SURFboard cable modem for a single user:

1 Be sure the subscriber’s computer is on and the cable modem is unplugged.

2 Connect one end of the coaxial cable to the cable outlet or splitter (Always make the wall

connection first). Connect the other end of the coaxial cable to the CABLE connector on the cable modem. Hand-tighten the connectors to avoid damaging them. Figure 3-1 illustrates the cable connections:

Figure 3-1 Cable connections

ETHERNET USB C

To Ethernet or USB

BLE

USBCPE M

HFCM

S/N: PPPPMMYJJJSSSSSC

CUSTOMER S

C ID:

N:BCDFGHJKLMNP

BCDEF012345

BDCEF012345

BBCCCC

+12VDC

To power outlet

To c ab l e outlet

3 Insert the SURFboard Cable Modem CD-ROM into the CD-ROM drive.

4 Plug the power cord into the +12VDC connector on the cable modem and the electrical

outlet. This turns the SURFboard cable modem on. The cable modem does not need to be unplugged when not in use.

5 Check that the LEDs on the front of the cable modem cycle through this sequence:

POWER flashes during the self-test and changes to solid green when the self-test is

successfully complete.

RECEIVE flashes while scanning for the receive channel and changes to solid green when

the receive channel is locked.

SEND flashes while scanning for the send channel and changes to solid green when the

send channel is locked.

ONLINE flashes while the cable modem downloads configuration data and changes to

solid green when the download is complete. Configuration data includes the DHCP

server IP address, configuration, and time and date stamp.

SURFboard Cable Modem Installation Manual

3-4 Installation and Operation

# If an error occurs:

When What occurs Provides

During power up

During normal operation

Specific LEDs are off. For example, if the downstream channel is not acquired, the from flashing to off.

The SURFboard cable modem automatically loads configuration updates.

The LED corresponding to the failure is off. For example, if the downstream channel is lost, the goes from on to off.

RECEIVE LED goes

RECEIVE LED

Immediate feedback as to where the problem has occurred.

The SURFboard cable modem automatically reboots if the IP address and the cable modem configuration file is not found.

By noting the LED status, you can determine the source of the problem.

For more information on errors, refer to Section 5, “Troubleshooting”.

It is not necessary to turn the cable modem off when it is not in use.

6 Connect the computer to the cable modem using the USB or Ethernet:

USB: Be sure the SURFboard Cable Modem CD-ROM is inserted in your CD-ROM drive.

Connect the USB cable to the USB port on the cable modem. Connect the other end to the USB port on your computer. Then perform one of following:

# “Setting Up a USB Driver for Windows 98,” on page 3-5

# “Setting Up a USB Driver for Windows 2000,” on page 3-10

# “Setting Up a USB Driver for Windows Me,” on page 3-14

# “Setting Up a USB Driver for Windows XP,” on page 3-16

You can upgrade the USB drivers from the Internet. For information, check our website

http://www.motorola.com/broadband.

Ethernet: Connect the 10/100Base-T Ethernet cable to the SURFboard cable modem

connector marked

ETHERNET and the other end to the Ethernet jack on the back of the

computer. Ethernet users do not need to set up USB.

7 Configure TCP/IP using one of the following:

# “Configuring for TCP/IP in Windows 95, Windows 98, or Windows Me,” on page 3-18

# “Configuring for TCP/IP in Windows 2000,” on page 3-21

# “Configuring for TCP/IP in Windows XP,” on page 3-25

# The instructions in your Macintosh or UNIX user manual

SURFboard Cable Modem Installation Manual

Installation and Operation 3-5

Setting Up a USB Driver

The following subsections provide instructions for setting up a USB driver for Windows 98, Windows 2000, Windows Me, and Windows XP.

Setting Up a USB Driver for Windows 98

To set up a USB driver for Windows 98:

1 Be sure the SURFboard Cable Modem CD-ROM is inserted in your CD-ROM drive before

you plug in the USB cable.

This CD contains the USB drivers and must be inserted and read by the PC before you

connect the cable modem to the PC.

2 Be sure the disc load activity is complete before plugging in the USB cable.

System files are needed when loading the USB drivers. These files may already be on the

PC or you may be required to load them from the Microsoft CD that came with the subscriber’s PC.

The PC automatically recognizes the USB connection and after several seconds, the

following window is displayed:

Although your SURFboard cable modem model number may be different than in the images

in this manual, the procedure is the same.

SURFboard Cable Modem Installation Manual

3-6 Installation and Operation

Click Next and the following window is displayed:

4 Ensure that the Search for the best driver for your device is selected as shown on the

window above.

5 Click Next, and the window below is displayed showing a location:

6 Ensure that the CD-ROM drive is the only box checked as shown in the window above.

7 Click Next.

If the computer successfully locates the driver, skip to step 11.

SURFboard Cable Modem Installation Manual

Installation and Operation 3-7

If the computer does not locate the driver, the previous window is displayed again. Select

Specify a location and type the location of your CD-ROM drive:

In this example, to load the driver successfully, you may need to click Browse to manually

select the NetMotCM.sys files on the CD-ROM.

9 Click Next to display the following window:

10 Select the updated driver... and click Next.

If the window above is not displayed, verify that the SURFboard Cable Modem CD-ROM is

properly inserted in the CD-ROM drive. If you still cannot find the correct driver file, click Cancel to cancel the installation and perform the procedure for “Removing the USB Driver from Windows 98 or Windows Me” on page 3-33 and then repeat this procedure.

SURFboard Cable Modem Installation Manual

3-8 Installation and Operation

When the window below is displayed, click Next.

If a window with the message Copying Files... displays and asks for your CD-ROM drive,

type your CD-ROM drive letter (for example, “D:”) and click OK.

If an Insert Disk window similar to the one below is displayed, Windows 98 system files are

needed to complete the installation. To install the files, insert your Windows 98 CD-ROM in the CD-ROM drive and click OK.

Although your SURFboard cable modem model number may be different than in the images

in this manual, the procedure is the same.

SURFboard Cable Modem Installation Manual

Installation and Operation 3-9

After all the necessary files are loaded, the window below is displayed confirming a

successful installation:

12 Click Finish. The window below is displayed:

13 Click Yes to restart your computer.

When you have successfully finished setting up the USB driver, you can continue with “Configuring for TCP/IP in Windows 95, Windows 98, or Windows Me,” on page 3-18

If you have difficulties setting up the USB driver, perform the procedure for “Removing the USB Driver from Windows 98 or Windows Me” on page 3-33, and then repeat this procedure.

SURFboard Cable Modem Installation Manual

3-10 Installation and Operation

Setting Up a USB Driver for Windows 2000

To set up a USB driver for Windows 2000:

1 Be sure the SURFboard Cable Modem CD-ROM is inserted in your CD-ROM drive before

you plug in the USB cable.

This CD contains the USB drivers and must be inserted and read by the PC before you

connect the cable modem to the PC.

2 Be sure disc load activity is complete before plugging in the USB cable.

System files are needed when loading the USB drivers. These files may already be on the

PC or you may be required to load them from the Microsoft CD that came with the subscriber’s PC.

The PC automatically recognizes the USB connection and after several seconds, the

following window is displayed:

Although your SURFboard cable modem model number may be different than in the images

in this manual, the procedure is the same.

SURFboard Cable Modem Installation Manual

Installation and Operation 3-11

Click Next, and the following window is displayed:

Although your SURFboard cable modem model number may be different than in the images

in this manual, the procedure is the same.

4 Ensure that Search for a suitable driver for my device is selected.

5 Click Next and the following window is displayed:

6 Ensure that the box next to the CD-ROM drives is the only one checked as shown in the

window above.

SURFboard Cable Modem Installation Manual

3-12 Installation and Operation

Click Next and the window shown below is displayed:

Although your SURFboard cable modem model number may be different than in the images in this manual, the procedure is the same

Click Next. If the Insert Disk window is displayed, be sure the SURFboard Cable Modem

CD-ROM is in the CD-ROM drive and follow steps 8 to 12. Otherwise, you can skip to step 12.

9 On the Insert Disk window, click OK. The following window is displayed:

10 If necessary, select your CD-ROM drive in the Copy files from list.

To load the driver successfully, you may need to click Browse to manually select the NetMotCM.sys file on the CD-ROM.

SURFboard Cable Modem Installation Manual

Installation and Operation 3-13

Double-click the NetMotCM.sys file. The Files Needed window is displayed.

12 Click OK. The Found New Hardware Wizard window is displayed:

13 Click Finish to complete the installation.

When you have successfully finished setting up the USB driver, you can continue with “Configuring for TCP/IP in Windows 2000,” on page 3-21.

If you have any difficulties setting up the USB driver, follow the instructions for “Removing the USB Driver from Windows 2000” on page 3-37.

SURFboard Cable Modem Installation Manual

3-14 Installation and Operation

Setting Up a USB Driver for Windows Me

To set up a USB driver for Windows Me:

1 Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before

you plug in the USB cable.

This CD contains the USB drivers and must be inserted and read by the PC before you

connect the cable modem to the PC.

2 Be sure disc load activity is complete before plugging in the USB cable.

System files are needed when loading the USB drivers. These files may already be on the

PC or you may be required to load them from the Microsoft CD that came with the subscriber’s PC.

The PC automatically recognizes the USB connection and after several seconds, the

following window is displayed:

Although your SURFboard cable modem model number may be different than in the images in this manual, the procedure is the same.

14 Click Next. Windows Me automatically searches for the correct USB drivers and installs

them.

SURFboard Cable Modem Installation Manual

Installation and Operation 3-15

If the window below is displayed, click Finish:

Otherwise, ensure that the SURFboard Cable Modem CD-ROM is correctly inserted in your

CD-ROM drive.

When you have successfully finished setting up the USB driver, you can continue with “Configuring for TCP/IP in Windows 95, Windows 98, and Windows Me,” on page 3-18.

SURFboard Cable Modem Installation Manual

3-16 Installation and Operation

Setting Up a USB Driver for Windows XP

To set up a USB driver for Windows XP:

1 Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before

you plug in the USB cable.

This CD contains the USB drivers and must be inserted and read by the PC before you

connect the cable modem to the PC.

2 Be sure disc load activity is complete before plugging in the USB cable.

System files are needed when loading the USB drivers. These files may already be on the

PC or you may be required to load them from the Microsoft CD that came with the subscriber’s PC.

The PC automatically recognizes the USB connection and after several seconds, the

following window is displayed:

Although the SURFboard cable modem model number may be different than in the images in

this manual, the procedure is the same.

3 Ensure that Install the software automatically is selected.

SURFboard Cable Modem Installation Manual

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