Motorola C380, C384, C385, C381, C381P Service Manual

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Consumer Solutions & Suppor

US Competency Center 600 North US Highway 45 Libertyville, Illinois 60048

Website: gs.mot.com

FIELD SERVICE BULLETIN

FSB Number: LVCCFSB2005-135 Author: Max Dekirmandjian Date: April 26, 2005 Total No. of Pages: 3 Subject: Accessory-LEI Wall Charger Model # 35048035A1/A2/C5 Accessories: Mot P/N SPN 4677B, 4681C, 4682B, 4888B, 4889A, 4892A, 5088A Phone Models: GSM C380, C384, C385, C381, C381P, C650, C651, V180, V188,

V220, V226

Level of Repair: 1

Problem

Service is aware of an accessory issue pertaining to a wall charger manufactured by Leader Elections Inc. (LEI), China. This charger is susceptible to spikes in the line voltage. These spikes can lead to excessive charging current, which may damage the phone’s charger circuitry. The charger remains functional-damage occurs to the phone. The table below shows the exposure quantities as of 4/13/05.

LEI Charger Motorola Inventory Breakdown (# of units)

Location Kit Number On-Hand In-route Total

NA SPN4888B 1,323,427 194,040 1,517,467

Singapore DC SPN4892A 334,252 215,328 549,580 Singapore

Kitting (Foxconn) SPN5088A 85,320 0 85,320

Leader SPN4888B 242,530 0 242,530

SPN4889A 40,000 0 40,000 Inventory

Totals 2,025,529 409,368 2,434,897

Total LEI shipped: 8,131,106 Total Inventory: 2,434,897

Est Field Exposure: 5,696,209

MOTOROLA INTERNAL USE ONLY Page 1

Consumer Solutions & Suppor

US Competency Center 600 North US Highway 45 Libertyville, Illinois 60048

Website: gs.mot.com

Solution

Short Term:

1) Global purge issued to remove and return all LEI chargers from DC inventories. LEI Charger is currently on stop ship.

2) 1.3 million chargers in inventory returned to LEI for rework to add in a bleeder resistor.

Long Term: Product is to be sourced from Phihong & Salom-not from LEI.

Service Action

Customer Returns:

Perform the following procedure on all models mentioned under “Phone Models”, regardless of customer complaint:

1) Verify that the charger accompanied with the unit is LEI. See Note #1:

Note #1: Charger manufacturers can be identified by referencing the model number printed on the charger’s label. The model numbers of LEI chargers are 35048035A1, 35048035A2, or 35048035C5. Refer to Photo #1 to aid in identifying a LEI charger.

Photo #1:Charger Model Number Location Example shown is LEI

2) Scrap the charger if it is confirmed to be from supplier LEI, and substitute with either Phihong or Salom. See Note 2:

Note #2: Do not scrap reworked LEI chargers. These chargers have the bleeder resistor installed and are now acceptable. The chargers have a reworked date code printed on it’s housing. Photo #2 identifies a reworked LEI charger.

MOTOROLA INTERNAL USE ONLY Page 2

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