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Beijing Competency Centre
Beijing MCIC
No. 39A Zi Zhu Yuan Road,
Beijing
P.R.China
Website: gs.mot.com/cc
FIELD SERVICE BULLETIN
FSB Number: BJCCFSB2005--40
Author: Jason Wang
Date: 16th Feb. 2005
Total No. Of Pages: 2
Subject: C115/C155/C156/C157 DC Jack Pin 1 Can’t Make Contact Issue
Model Affected: C115/C155/C156/C157 GSM/DCS
Level of Repair: 3
Problem
An issue was found in the NPI analysis process of C115/C155/C156/C157 products. The
customer complaint: “Can’t charge battery” or “Charger does not work”. This issue was
identified as: unit DC Jack pin1 can’t make contact with charger plug. The defective DC jack pin
1 is only 0.330mm, the Spec. is 0.75+0.05/-0 mm. It’s DC jack material problem.
Contact point of Pin1 didn’t protrude
from HSG which resulted in the malconductivity.
– (Information Bulletin)
The contact dimension of pin 1 is too
small which resulted in the defect.
Solution
The DC Jack vendor ACON has identified that the defective parts are ACON factory testing parts
during equipment adjusting and mixed with good ones. ACON has implemented action to
tighten DC jack contact test fixture Spec. from 3.00+0.10/-0 mm to 2.70 mm and perform
th
100% conductivity test. Action date is Dec 12
2005
Compal and HZ factory are running change on this part.
Motorola Internal Use Only Page 1
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Beijing Competency Centre
Beijing MCIC
No. 39A Zi Zhu Yuan Road,
Beijing
P.R.China
Website: gs.mot.com/cc
Test fixture
Before Modification
Test fixture
After Modification
Field Service Action
Customer Returns:
All C115/C155/C156/C157 phones returned to Service Center with the Customer Complaint of:
“Can’t charge battery” or “Charger does not work”,
please check DC jack pin 1 conductive
performance firstly, if it’s the problem, please replace it with good one. Ref No. J13, P/N is
2327000151W.
Call Centre Action:
When a customer contacts the Motorola Call Center with Customer Complaint of “Can’t charge
battery” or “Charger does not work”, with C115/C155/C156/C157 radio, then
communicated to the customer send to at Motorola approved service center for the identified
and repaired.
Service Entry Code
PRC E-service Code:
Customer Complaint Code: 4201 – Can’t Charge
Repair Code: 1201 –(Replace Electrical Part- Defective)
Global Code:
Complaint Code: CHG01—(Charging—Does not Charge) or
CHG02---(Charging—No Charging indication )
Problem found Code CHG01—(Charging—Does not Charge)
Repair Code: PEP01--(Replace Electrical Part-Defective)
Motorola Internal Use Only Page 2