MOCET M62 User Manual
M62
User Manual
Copyright © 2015, All Rights Reserved.
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Ver: R02 D/C: 101-0618
M62 USER MANUAL
Environment
The phone you have purchased, as well as any used batteries must not be disposed of with
household waste. You should return these to your distributor if they are to replaced or dispose of
them in an approved recycling center.
FCC Statement
This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions in this guide, may cause interference to radio
communications. This equipment as been tested and found to comply with the limits for a Class B
computing device pursuant to Subpart J of Part 15 of FCC rules, which are designed to provide
reasonable protection against radio interference when operated in a commercial environment.
Operation of this equipment in a residential area is likely to cause interference, in which case the
user, at his own expense, will be required to take whatever measures are necessary to correct the
interface.
CE Declaration of Conformity
This equipment complies with the requirements relating to electromagnetic compatibility, EN55022
class B for ITE and EN 50082-1. This meets the essential protection requirements of the European
Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to
electromagnetic compatibility.
Copyright Notice
All rights reserved. No part of this publication may be reproduced, tr ansmitted, tr anscribed,
stored in retrieval system or translated in to any language or computer language, in any
form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or
otherwise, without the prior written permission of Company.
Company reserves the right to revise the publication and make changes from time to time in
the contents hereof without obligation of this company to not ify person of such revision or
changes. The material contained herein is supplied without representation or warranty of
any kind. The Company therefore assumes no responsibility and shall have no liability of
any kind arising from the supply or use of this document or the material contained herein.
Trademarks
Windows NT/2000/XP/7™ and Internet Explorer™ are registered trademarks of Microsoft
Corporation. All other company, brand and product names, like Netscape Navigator™ are
trademarks or registered trademarks of their respective owners.
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M62 USER MANUAL
WARNING!
1. Read these installation instructions carefully before connecting the IP phone to its power.
2. To reduce the risk of electric shock, do not remove the cover from the IP phone or attempt to
dismantle it. Opening or removing covers may expose you to dangerous voltage levels.
Equally, incorrect reassembly could cause electric shock on re-use of the appliance.
3. Do not expose the IP Phone to Fire, direct sunlight or excessive heat.
4. Do not expose the IP Phone to rain or moisture and do not allow it to come into contact with
water.
5. Do not install the IP phone in an environment likely to present a THREAT OF IMPACT.
6. You may clean the IP phone using a fine damp cloth. Never use solvents (such as
trichloroethylene or acetone), which may damage the phone’s plastic surface and LCD
screen. Never spray the phone with any cleaning product whatsoever.
7. Take care not to scratch the LCD screen.
8. The IP phone is designed to work in temperatures from 5
o
C to 40oC.
9. The IP phone must be installed at least 1 meter from radio frequency equipment, such as
TVs, radios, hi-fi or video equipment (which radiate electromagnetic fields).
10. Do not connect the LAN/PC port to any network other than an Ethernet network.
11. Do not attempt to upgrade your IP phone in an unstable power environment. This could
cause unexpected issues.
12. Do not work on the system or connect or disconnect cables during lightning storms.
13. Children don't recognize the risks of electrical appliances. Therefore use or keep the phone
only under supervision of adults or out of the reach from children.
14. No repair can be performed by the end user, if you experience trouble with this equipment,
for repair or warranty information, please contact your supplier.
Electrical Powering:
The M62 can be powered with PoE Switch or power adaptor in the package, the power
adaptor must be 5V/2A. Any damage caused to the M62 as a result of using unsupported
power adaptors will NOT be covered by the manufacturer’s warranty.
COMPANY disclaims all responsibility in the event of use that does not comply with the
present instructions.
Product Disposal Warning:
Ultimate disposal of this product, accessories, packing, especially the batteries should be
handled carefully for recycle and nature protection in accordance with national laws and
regulations.
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Contents
Contents ............................................................................................................................. 4
Getting Started ................................................................................................................... 7
Overview of the M62 .......................................................................................................... 9
The Front-View of the M62 ........................................................................................... 9
The LED Indication ..................................................................................................... 14
The LCD Indication ..................................................................................................... 16
Using USB Devices with Your Phone (Only support on M62G) .................................. 23
The Connectors of the M62 ........................................................................................ 25
Hardware Installation .................................................................................................. 26
General Operations ......................................................................................................... 31
Introduction ................................................................................................................. 31
Calls .................................................................................................................... 31
Register to IG7600 .............................................................................................. 31
Caller ID & User ID .............................................................................................. 31
Using Multiple Calls ............................................................................................. 31
Basic Call Features ..................................................................................................... 34
Making a Call ....................................................................................................... 34
Ending a call ........................................................................................................ 34
Holding a call ....................................................................................................... 34
Resuming a call ................................................................................................... 34
Receiving a Call ................................................................................................... 35
Mute the Microphone ........................................................................................... 35
Adjust the Voice Volume During a Conversation ................................................. 35
Advanced Call Operations .............................................................................................. 36
Redialing a Number ............................................................................................. 36
3-Way Conference Call ........................................................................................ 36
Call Transfer (Blind Transfer) ............................................................................... 37
Call Transfer (Attended Transfer) ........................................................................ 37
Call Transfer (Semi-Attended Transfer) ............................................................... 37
Voice Mail ............................................................................................................ 37
ODP Call .............................................................................................................. 37
Call Log ...................................................................................................................... 39
Dialed Calls ......................................................................................................... 39
Missed Calls ........................................................................................................ 39
Answered Calls .................................................................................................... 40
Call Setting ................................................................................................................. 41
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DND Setting......................................................................................................... 41
Auto Answer ........................................................................................................ 42
Call Waiting ......................................................................................................... 43
Call Forward ........................................................................................................ 44
Call Blocking (Add, Edit, or Delete a Number) ..................................................... 45
SIP Server ........................................................................................................... 45
Phone Number .................................................................................................... 46
Display Name ...................................................................................................... 48
Authentication ...................................................................................................... 48
DTMF Type .......................................................................................................... 50
RFC2833 Payload ............................................................................................... 50
Volume Setting ........................................................................................................... 52
Ring Volume ........................................................................................................ 52
Handset Speaker ................................................................................................. 53
Hands-free Speaker ............................................................................................ 53
Headset Speaker ................................................................................................. 54
Information .................................................................................................................. 55
View Information about the M62 .......................................................................... 55
Backlight ..................................................................................................................... 56
Backlight .............................................................................................................. 56
Contrast ...................................................................................................................... 57
Contrast ............................................................................................................... 57
Phonebook ................................................................................................................. 58
Add Contacts ....................................................................................................... 58
Edit Contacts ....................................................................................................... 59
Delete a Number ................................................................................................. 59
Hotline Setting ............................................................................................................ 61
Hotline Number .................................................................................................... 61
Hotline Timeout .................................................................................................... 61
Speed Dialing ............................................................................................................. 63
Speed Dialing (Clr or Edit a Number) .................................................................. 63
Dial a Speed Dialing Number .............................................................................. 64
Admin Setting ............................................................................................................. 65
Admin/User Name, Password .............................................................................. 65
Dynamic IP Address (DHCP) ............................................................................... 67
Static IP Address ................................................................................................. 67
Dial Timeout ........................................................................................................ 68
Ping ..................................................................................................................... 69
Reset to Default ................................................................................................... 70
Reboot ........................................................................................................................ 71
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Reboot ................................................................................................................. 71
Web Configuration ........................................................................................................... 72
Login page .................................................................................................................. 72
Configuration Pages ................................................................................................... 74
Information Page ................................................................................................. 74
Network Page ...................................................................................................... 75
Phone Page ......................................................................................................... 77
SW Upgrade Page ............................................................................................... 82
SIP Page ............................................................................................................. 84
System Page ....................................................................................................... 89
EDM .................................................................................................................... 91
Phonebook .......................................................................................................... 92
Features & Specifications ............................................................................................... 94
Troubleshooting ............................................................................................................... 96
Glossary ........................................................................................................................... 97
Acronyms .................................................................................................................... 97
Terminology ................................................................................................................ 98
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Getting Started
You can customize your IP phone by adjusting the settings including display contrast, ring
type, device volume adjustment, call settings, and add, edit or delete contacts in the
phonebooks of the M62 using the on-screen menus, butt ons and nav igat ion keys.
To configure your IP Phone from the menu, you can press Menu soft-key under the LCD
screen.
You can navigate through the menu with t he navigation keys. The following sections will
describe how you can setup your IP Phone through this menu. If you require additional
information or assistance with your new phone, contact your system administrator.
Note: changes to the phone settings will only become active after you exit from the menu
and confirm the changes. The LCD will show the following screen to let you confirm your
changes and exit the menu.
If you press Navigation OK, phone will save the settings.
If you press Navigation Up and Down, phone will change the screen to the following
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M62 USER MANUAL
screen:
If choose No, phone will not save the settings. You will exit the screen and could
continue to configure your phone.
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M62 USER MANUAL
Overview of the M62
The M62 Professional IP phone is an easy-to-use high quality desk phone with many
advanced features. Utilizing a next generation capacitive touch sensitivity panel design, the
M62 supports up to four simultaneous lines and can be positioned in multiple tilt angles and
has a wall mount option, and has a built-in two port 10/100 Ethernet switch with automatic
support for power over Ethernet (PoE). The M62 has 16 programmable buttons and can be
configured through the simple built in menus displayed on the blue backlit LCD or from the
phone’s web user interface. The M62 can be automatically provisioned from a local or
Internet based on IG servers.
The M62 IP Phone supports many advanced features including 5-way on-phone
conferencing, can transfer and receive calls using industry-standard SIP protocols, and can
provide built-in music-on-hold (MoH) over IP network. Therefore, the M62 can be deployed
and used anywhere there is a suitable local area network (LAN) with Internet access and a
local or remotely hosted SIP server. Since it is a stand-alone and “always-on” device, it
does not require connection to a computer for it to work.
In addition, the M62 has a large LCD display to show all calls in progress at once and
supports HD audio through the use of the G.722 wideband codec, has a dedicated
external headset port, USB 2.0 host type A and Mini type B ports (only support on M62G),
and an Extended Dial Module port. These functions make the M62 a more powerful and
flexible IP phone to meet the demands of a busy professional user.
The Front-View of the M62
The M62 Standard IP Phone comes with a blue backlit L CD display, capacitive touch keys,
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No
Part Name
Description of function
including 4 soft keys, 4 line keys, and 5 navi gator keys, as well as a traditional keypad, 16
programmable keys and 9 function keys. In the box, a handset, cur ly handset cord and a
power adaptor supplied. It can be installed and placed on the desktop or mounted on the
wall. The wall mount accessory is available separately. The figure below illustrates the front
view of the M62 IP Phone. With the point numbers, you can find its name and a simple
description of specified part in the following table.
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The hanger can be pulled; it is reversed for
2
For ring and hands-free talking.
Under the cradle, a hook switch is used for handset
while on a call will end the call.
The message LED. Steady Blue means the phone is
The LCD screen is used for displaying phone’s
settings, phone number, call status and so forth.
Soft keys displayed on the LCD are used for item
are context-sensitive.
Line keys can be used for indicating busy lamp field
indicate its status.
Programmable keys can be used for indicating busy
indicate its status.
Numeric keypad
Volume Control key
The Volume Control key used to set the loudness of
The SPKR key is used to activate or deactivate the
The MUTE key is used to activate or deactivate the
1
3
4
5
6
7
Hanger
Speaker
Hook switch &
Handset
bottom cradle
Message LED
LCD Display
Soft keys
Line keys
wall-mount installation.
hang-on and hang-off detection.
The handset bottom cradle is for the placement of
handset; placing the handset on the bottom cradle
booting or upgrading.
selection or control. The various soft key functions
depend on the current activity on the phone as they
(BLF) status of other phones, speed dial phone
numbers, or for activating features of a service or
IP-PBX. A blue LED is associated with each key to
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9
10
11
Programmable keys
Speaker Phone key
MUTE key
lamp field (BLF) status of other phones, speed dial
phone numbers, or for activating features of a service
or IP-PBX. A blue LED is associated with each key to
[1], [2], …, [9], [*], [0], [#]: The numeric keypad for
dialing numbers.
the ringer, handset and speakerphone functions.
While the phone is in idle state, the Ringer is
adjustable, and it will play ring tone with current
volume level. While in a call, the Handset or Speaker
volume is adjustable.
Hands-free feature. A blue LED is used to indicate
whether the speakerphone is active or not.
microphones on the M62. A blue LED is used to
indicate whether the phone is muted or not.
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This headset key is used to activate or deactivate the
The Hold key is used to place the active call on hold.
The Message key is used to access the Voice Mail
The Phonebook key is used to enter into the Phone
The Redial key dials the last dialed number automatically
The Conference key is used to place multiple calls on
The Transfer key is used to transfer a call to another
The Hands-free MIC.
The Navigation Control Keys are used for navigating
The OK button is used to confirm and save a setting
Headset key
Hold key
Message key
Phonebook key
Redial key
Conference key
external headset. A blue LED is lit to indicate active
status.
A blue LED is used to indicate whether the call is on
hold or not.
System for message retrieval.
Book menu to call, add, edit or delete a contact in a
selected phonebook.
the phone into a conference on the phone.
12
13
14
15
Transfer key
Hands-free MIC
Handset LED
Navigator Control Keys
Navigator OK Key
IP phone.
Note: You can use a paperclip to pick up the
programmable key plate label (overlay) right here.
The Handset LED is used to show the phone’s
status.
the menus on the phone; menu items are displayed
on the LCD screen.
on the phone or to dial a phone number.
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The programmable key plate label is plastic. For best
phones are available from DESI (see,
http://labels.desi.com)
16
Programmable key plate
label
results,
we recommend using a fine permanent marker (such
as Sharpie brand) to write on it. It can be cleaned
with industrial alcohol.
Note: Custom templates and programming software
for
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M62 USER MANUAL
LED
Color
Status
Description
Extension: relative phone is idle.
Others: feature is inactive.
Extension: relative phone has an incoming
Trunk: relative trunk line has an incoming call.
Trunk: relative trunk line is held.
new voicemail.
Extension: relative phone is busy.
Others: feature is active.
Extension: relative phone is idle.
Others: feature is inactive.
Extension: relative phone has an incoming
Trunk: relative trunk line has an incoming call.
Trunk: relative trunk line is held.
Virtual Mailbox: relative virtual number has
new voicemail.
The LED Indication
Off Idle or no new message.
MESSAGE LED
Programmable LED
Blue
Blue
Blinking
Slow
Steady
Off
Blinking
Fast
Blinking
Slow
New voice message(s) indication.
Phone is booting or upgrading.
Trunk: relative trunk line is idle.
Call Park: relative park number is idle.
Feature Key: feature is inactive.
Do Not Disturb: feature is inactive.
Live Record: feature is inactive.
Virtual Mailbox: relative virtual number is in
idle.
call.
Call Park: relative park number is in use.
Virtual Mailbox: relative virtual number has
Programmable Keys
LED
(besides LCD)
Blue
Steady
Off
Blinking
Fast
Blinking
Slow
Steady
Trunk: relative trunk line is busy.
Do Not Disturb: feature is active.
Live Record: feature is active.
Trunk: relative trunk line is idle.
Call Park: relative park number is idle.
Feature Key: feature is inactive.
Do Not Disturb: feature is inactive.
Live Record: feature is inactive.
Virtual Mailbox: relative virtual number is in
idle.
call.
Call Park: relative park number is in use.
Extension: relative phone is busy.
Trunk: relative trunk line is busy.
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M62 USER MANUAL
Do Not Disturb: feature is active.
Others: feature is active.
The microphone is active for handset,
headset, or hands-free mode.
The microphone is inactive for handset,
headset, or hands-free mode.
Blinking
Slow
Flashing
Fast
Live Record: feature is active.
Speakerphone LED Blue
MUTE LED Blue
Headset LED Blue
Red
Handset LED
Blue
Off
Steady
Off
Steady
Off
Steady
Steady
Steady
Blinking
Slow
Speakerphone is not in use.
On-hook dialing or hands-free mode.
Headset is not in use.
Headset is in use.
Link failure, Registration failure.
The phone is operating.
The phone is booting.
The phone is in dialing state.
A normal incoming call with wideband
G.722 codec notification.
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The LCD Indication
The following figure shows a standard format of LCD screen. There are 4 soft keys
associated with the operation of LCD display. For different menu or status, the display
format will be changed accordingly.
Menu: The M62 supports 4 functions for selection.
Phone Setting
Admin Setting
Information
Reboot
Date and Time: If M62 is registered to the IG7600 successfully, the M62 will sync the
correct time to server according to user’s time zone setting. If not, it shows the elapsed time
since last boot.
DND Indication: If DND (Do Not Disturb) function is enabled, the phone will show as below
on LCD.
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EDM Indication: If EDM device is plug in, the phone will show as below on LCD.
Night Mode Indication: If service mode on IG server is night mode, the phone will show as
below on LCD.
Call Forward Indication: If the phone is in always call forward status, the phone will show
as below on LCD.
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M62 USER MANUAL
NOTE: Busy/No Answer/DND/Forking call forward will not show the forward icon on LCD.
Message Indication: If voice message is notified by IG server the phone will show the
number of message for relative line and the MESSAGE LED will bl in k ing slowly.
Disconnection Indication: If the cable is unplugged, the phone will show as below on
LCD.
IP Conflict Indication: If the phone is in IP conflict status, the phone will show as below on
LCD.
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Missed Call Indication: If you have a missed call, the phone will show pop-up window on
LCD.
Incoming Call Indication: If the phone ringing, the caller ID of incoming call will show on
LCD.
NOTE: If phone is setting as operator, there will be no Rejct on LCD.
Outgoing Call Indication: If you dial the phone to another user, the phone number will
show on LCD.
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Conference Indication: If the call is in conference status, the caller ID of other users will
show on LCD.
Talk Indication: If the phone is in talk status, the caller ID of other users and the talk time
will show on LCD.
NOTE: If it is paging call, it will auto answer the call, and there will be Ans End on LCD
before press Ans.
Hold Indication: If the phone is in hold status, the phone will show “Hold” as below on
LCD.
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Off Hook Indication: If the phone is in off hook status, the phone will show as below on
LCD.
Dial Wrong Number Indication: If the phone dial wrong number, the phone will show as
below on LCD.
Call Log Indication: If using navigation key and pressing Navigation Up, the Call Log
Type will show as below on LCD.
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No
Name
Icon
Description of function
No
Line Status Icon
Description of function
Icons Indication:
1
2
3
4
5
DND
EDM
Night Mode
Call Forward
Voicemail
Line Status Indication:
1
2
3
DND feature is enabled.
There’s EDM device plug in.
Current service mode is night mode.
Always call forward feature is enabled.
There’s unread voicemail message from server.
The line is registered to the SIP server or service.
The line is not registered to the SIP server or service.
The line is registered to the SIP server or service and is in use.
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M62 USER MANUAL
Using USB Devices with Your Phone (Only support on M62G)
M62 can support different USB devices including USB keyboard, USB memory
dongle* and USB Wi-Fi dongle.
USB Keyboard
When attaching a USB keyboard on your phone, there will be a U SB keyboard icon on t he
LCD screen.
With USB keyboard, you can:
Dial phone number
Edit Phonebook
Edit Speed Dial
Edit Instant Message
Edit Programmable Keys fields and EDM fields
USB Memory Dongle
When attaching an USB memory dongle on your phone, there will be a USB memory
dongle icon on the LCD screen.
With USB memory dongle inserted in the M62, you can:
Backup your phone’s configuration file.
Backup your private phonebook.
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M62 USER MANUAL
Use .wav files for your Music-on-Hold (MoH), ringtones, and play recorded voice
messages.
Upgrade M62 phone firmware.
USB WLAN Dongle
To use a USB WLAN dongle with M62, you must use the supported model.
When attaching a USB WLAN dongle on your phone, your phone will display an icon on the
LCD screen.
After connecting to a WLAN, your phone will display a WLAN signal strength icon on
the screen.
To configure the USB WLAN dongle, please contact your administrator or service
provider for more information or assistance.
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M62 USER MANUAL
No
Part Name
Description of function
Handset
Headset
RJ-45 Jack 100/10Mbps Ethernet port for connecting to the local area
Note: PoE means Power over Ethernet. (IEEE802.3af standard)
Power Jack
SATA interface for attaching the Extended Dial Module (EDM)
accessory. Up to two EDM units can be supported on the M62.
USB 2.0 port with 5V/500mA power limitation (Can be used to
keyboards and memory devices.).
USB 2.0 port with 5V/200mA power limitation (Can be used to
keyboards and memory devices.).
7
8
6
2
13
4
5
The Connectors of the M62
Their locations are shown in the figure below:
The back side view and the connectors of the M62 are as follows:
1
connector
2
3
4 PC Port
5
6 EDM Port
Connector
LAN port
RJ-9 jack for connecting the handset cord.
RJ-9 jack for connecting headset cord.
network (LAN). This port can support power over Ethernet (PoE) if the
LAN switch provides it.
RJ-45 Jack 100/10Mbps Ethernet port for connecting to a
computer.
If an external power source is required, the adaptor is plugged in
here. Please use the power adaptor supplied in the package.
7 USB Type A Port
8 USB Mini b Port
connect supported accessories including Wi-Fi adapters,
connect supported accessories including Wi-Fi adapters,
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M62 USER MANUAL
Hardware Installation
Connect the Handset and Power Adapter to the Phone:
After unpacking the box, connect the handset to the curly handset cord and then
connect the other end of the curly handset cord to the port marked HAND with the handset
icon on the bottom of the M62. Then connect the included power adapter to the port on
the bottom of the phone marked 5VDC. Please make sure you use the right power
adapter. It will have a label showing 5V and 2A. In some cases, power will be provided
from your network’s Ethernet switches and you will not need to use the included power
adapter. Please check with your network or site administrator for more details on whether
your network supports PoE. And the PoE power specification is com pliant IEEE802.3af
with Class 2 level. Please review the following diagram for more assistance.
Connect the Cables:
Then you can find the connection ports on the rear panel of the phone. Please get two
Ethernet CAT-5 cables and follow the installation steps below:
(1)If your Ethernet Switch supports PoE:
Please connect an Ethernet cable to the Switch port from the LAN port of the
M62. Then you will see the phone LEDs and buttons light up momentarily and the
phone will boot.
(2)If your Ethernet Switch doesn’t support PoE:
Please connect an Ethernet cable to the Switch port from the LAN port of the M62.
Plug in the included power adaptor to the wall power outlet then plug the barrel plug to
the power port on the back of the phone. You should see the phone LEDs and
buttons light up momentarily and the phone will boot.
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M62 USER MANUAL
To eliminate the requirement for multiple Ethernet cables to a user’s location, the
user’s computer can be connected to the network through the second Ethernet port
on the M62.
Notice : The M62 takes just under two minutes to start up and becomes operational. There
are a series of LED and buttons that will light up periodically to provide boot
progress information. Please be patient.
Installation and Setup:
The M62 can support three different tilt angles of 60°, 51°, and 30° (see below).
1. Attaching the Stand to the Phone
After unpacking the box, attach the stand to the M62 phone first. Below this paragraph we
illustrate an example below of 60° angle installation with the stand. There are three sets of
“antlers” on the top of the stand (named 1, 2 and 3) and there are three sets of mounting
slots on the back of the phone (named A, B and C). See the illustration below.
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M62 USER MANUAL
The procedures for attaching the stand to the phone are as follows :
Step : Place the main body of the M62 face down on your lap or a firm sofa;
Step : First snap the “2nd” antler into the slot “B” hole;
Step : Then snap the “3rd” antler into the slot “C” hole (it may take a bit of pressure,
but when it locks in place, you will hear a click and the stand will not wiggle on
the phone.)
For other stand angle, such as 51° and 30°, please refer to the Installation Combination
Table below to find correct slots and correct antlers to use.
CAUTION Snapping the slot “B” hole with the antler of stand first is the most
important step for a smooth installation. The product sticker on stand
should be facing inward towards the phone. When a stand is installed at 60° or 30°, you
can rotate the stand between 30° and 60° quickly without pulling the antler in the slot B out.
2. Detaching the Stand from the Phone
To remove the stand from the M62 phone, follow the procedures below (we are using a 60°
stand as an example):
Step : Place the main body of the IP phone face down in your lap or a firm sofa;
Step : Press with one hand on the back of the IP phone and firmly pull the the “3rd”
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M62 USER MANUAL
on the Back Shell
B
2
B
3
antler straight out of the slot “C” hole;
Step : Press with one hand on the back of the IP phone and firmly pull the the “ 2nd”
antler straight out of the slot “B” hole.
3. Installation Combination Table
Different Tilt Angle Installation
Slot Holes
Antlers of Stand
C 3
A 2
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M62 USER MANUAL
B
2
A 1
30
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