MOCET IP3062 User Manual
IP3062 Professional IP Phone
User Guide
Copy right © 20 12, All Rights Reserved.
Ver: R02 D/C: 101-0618
MOCET IP3062 Professional IP Phone User Guide
FCC S tatement
This equipment generates, uses and can radiate radio f requency energy and, if not installed and
used in accordance with the instructions in this guide, may cause interference to radio
communications. This equipment as been tested and f ound to comply with the limits for a Class B
computing device pursuant to Subpart J of Part 15 of FCC rules, which are designed to provide
reasonable protection against radio interference when operated in a commercial environment.
Operation of this equipment in a residential area is likely to cause interference, in which case the
user, at is own expense, will be required to take whatever measures are necessary to corre ct the
interface.
CE Declaration of Conformity
This equipment complies with the requ irements relating to electromagnetic compatibility, EN55022
class B fo r ITE an d E N 5008 2 -1. Thi s mee ts t he ess e nt ial pro te ct ion requ ir e men ts of t he Euro pe an
Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to
electromagnetic compatibility.
Environment
The phone you have purchased, as well as any used batteries must not be disposed of with
household waste. You should return these to your distributor if they are to replaced or dispose of
them in an approved recycling center.
Trademarks
Windows 98/2000/XT/NT™ and Internet Explorer™ are registered trademarks of Microsoft
Corporation. All other company, brand and product names, like
Freeswitch™ and Aster isk™ are registered trademarks of their respective owners.
Metaswitch™, Broadsoft™,
WARNING! ▼
!
1. Read these installation instructions carefully before connecting the IP phone to its power.
2. To reduce the risk of electric shock, do not remove the cover from the IP phone or attempt
to dismantle it. Opening or removing covers may expose you to dangerous voltage levels.
Equally, incorrect reassembly could cause electric shock on re-use of the appliance.
3. Do not expose the IP Phone to Fire, direct sunlight or excessive heat.
4. Do not expose the IP Phone to rain or moisture and do not allow it to come into contact with
water.
5. Do not install the IP phone in an environment likely to present a THREAT OF IMPACT.
6. You may clean the IP phone using a fine damp cloth. Never use solvents (such as
trichloroethylene or acetone), which may damage the phone’s plastic surface and LCD
screen. Ne ver spray the phone with any cleaning product whatsoever.
7. Take care not to scratch the LCD screen.
8. The IP phone is designed to work in temperatures from 5
o
C to 40oC.
9. The IP phone must be installed at least 1 meter from radio frequency equipment, such as
TVs, radios, hi-fi or video equipment (which radiate electromagnetic fields).
10. Do not connect the LAN/PC port to any network other than an Ethernet network.
11. Do not attempt to upgrade your IP phone in an unstable power environment. This could
cause unexpected issues.
12. Do not work on the system or connect or disconnect cables during lightning storms.
13. Children don't recognize the risks of electrical appliances. Therefore use or keep the phone
only under supervision of adults or out of the reach from children.
14. No repair can be performed by the end user, if you experience trouble with this equipment,
for repair or warranty information, please contact your supplier.
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MOCET IP3062 Professional IP Phone User Guide
Table of Content
About this Guide .............................................................................................6
Overview...........................................................................................................7
1. Introduction ...............................................................................................8
1.1. Phone Features and Specifications................................................................9
1.2. Requirements.................................................................................................9
1.3. Installation and Setup.....................................................................................9
1.3.1. Attaching the Stand to the Phone............................................................9
1.3.2. Detaching the Stand from the Phone ....................................................10
1.3.3. Installation Combination Table..............................................................11
1.3.4. Connect the Handset and Power Adapter to the Phone........................12
1.3.5. Connect the Ethernet Cables................................................................12
1.4. Appearance and Function Description..........................................................13
1.5. IP3062 Port Functions..................................................................................16
1.6. IP3062 LED Functions..................................................................................17
1.7. LCD Screen Indicators.................................................................................18
2. Getting Started ........................................................................................20
2.1. Customizing Your IP Phone from Menu .......................................................20
2.2. Configuring Basic Settings...........................................................................21
2.2.1. Volume Setting......................................................................................21
2.2.2. LCD Brightness.....................................................................................22
2.2.3. LCD Contrast ........................................................................................22
2.2.4. Call Setting............................................................................................22
2.2.5. Lock Your Phone...................................................................................22
2.2.6. Speed Dialing Setting............................................................................23
2.2.7. Reboot Your phone...............................................................................23
2.3. Managing Contacts ......................................................................................23
2.3.1. Adding Contacts....................................................................................24
2.3.2. Editing Contacts....................................................................................24
2.3.3. Deleting Contacts..................................................................................25
2.3.4. Searching for a Contact.........................................................................25
2.3.5. Placing a Call to a Contact....................................................................25
2.4. Managing Call Logs......................................................................................25
2.5. Viewing Your Phone’s Information ...............................................................26
2.6. Configuring An Extended Dial Module (EDM) Setting..................................26
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MOCET IP3062 Professional IP Phone User Guide
2.7. Configuring Programmable Keys..................................................................27
2.8. Managing Voice Mail....................................................................................27
2.9. Managing Instant Message..........................................................................27
2.10. Viewing Notifications....................................................................................28
3.1. Common Terms............................................................................................29
3.1.1. Lines......................................................................................................29
3.1.2. Calls......................................................................................................29
3.1.3. Registration...........................................................................................29
3.1.4. Caller ID................................................................................................30
3.2. Installing Your IP Phone...............................................................................30
3.3. Configuring Your IP Phone for Service......................................................... 30
3.4. Line Selection...............................................................................................30
3.5. Placing a Call ............................................................................................... 31
3.6. Placing an Urgent Call..................................................................................31
3.7. Adjusting Call Volume..................................................................................32
3.8. Canceling a Call...........................................................................................32
3.9. Answering a Call ..........................................................................................33
3.10. Answering an Urgent Call.............................................................................33
3.11. Rejecting a Call............................................................................................33
3.12. Ending and Holding and Resuming a Call....................................................34
3.13. Muting and Un-muting a Call........................................................................35
3.14. Redialing a Number......................................................................................35
3.15. Setting up a Conference Call........................................................................35
3.16. Transferring a Call........................................................................................35
3.16.1. Blind Transfer........................................................................................36
3.16.2. Semi-Attended Transfer........................................................................36
3.16.3. Attended Transfer..................................................................................36
3.17. Forwarding a Call.........................................................................................36
3.18. Using Voice Mail...........................................................................................36
3.19. Placing a Speed Dial Call............................................................................. 37
3.20. Using Multiple Lines.....................................................................................37
3.21. Using Multiple Calls......................................................................................39
4. Using Advan ced Feat ures......................................................................40
4.1. Login Web UI................................................................................................40
4.2. Changing the User’s Password....................................................................40
4.3. Viewing Phone Information on Web User Interface......................................41
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MOCET IP3062 Professional IP Phone User Guide
4.4. Configuring Phone Settings..........................................................................41
4.5. Managing Programmable Keys....................................................................43
4.6. Configuring SIP Line Settings.......................................................................44
4.7. Configuring System Settings........................................................................44
4.8. Managing EDM.............................................................................................45
4.9. Managing Phonebook...................................................................................45
4.9.1. Private Phonebook................................................................................45
4.9.2. Public Phonebook .................................................................................45
4.9.3. LDAP Directory......................................................................................45
4.10. Placing a Call from the Private Phonebook..................................................46
4.11. Sending an Instant Message (IM) .................................................................46
5. Using Advan ce d C all Fe at ur es ..............................................................47
5.1. Centralized Conferencing (for Broadsoft PBX).............................................47
5.2. Call Waiting..................................................................................................47
5.3. Intercom Call................................................................................................47
5.3.1. Answering an Intercom Call..................................................................47
5.3.2. Placing an Intercom Call.......................................................................47
6. Phone Firmware Upgr a d e ......................................................................49
7. Using USB Devices with Your Phone...................................................50
7.1. USB Keyboard..............................................................................................50
7.2. USB Memory Dongle....................................................................................50
7.3. USB WLAN Dongle ......................................................................................51
8. Troubleshooting......................................................................................52
9. Glossary...................................................................................................53
9.1. Acronyms .....................................................................................................53
9.2. Terminology..................................................................................................54
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MOCET IP3062 Professional IP Phone User Guide
About this Guide
This guide explains how to use the basic features of your new IP3062 phone. Not all
features listed are available by default. Contact your system or network administrator to
find out which features and services are available to you on your system.
Your System Administrator has the ability to customi ze some features on this phone. For
information on more advanced settings and configurations, admini strators should refer to
the IP3062 Professional IP Phone Administrator Guide.
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MOCET IP3062 Professional IP Phone User Guide
Overview
The MOCET IP3062 Professional IP Deskphone has more features than the lower cost
IP3032 Standard IP Deskphone. The following table highlights the differences between the
two phones:
Features IP3032 IP3062
Appearance
LCD
Physical line keys
10M/100M Ethernet
Programmable keys
Headset connector
Headset button
Line switch button
USB Type A Port
USB Mini b Port
EDM Port
AC adaptor
Voice Codec
Audio quality
Multiple call appearances
Conference
128 x 32 pixels 128 x 64 pixels
2 keys 4 keys
1 port: LAN 2 ports: LAN , PC
8 keys 16 keys
No Yes
No Yes
Yes No
No Yes
No Yes
No Yes
5V/ 550mA 5V/ 2A
G.711 (A-law/Mu-law)
G.729A/B
Narrow Band HD
Up to 8 call appearances Up to 16 call appearances
Up to 3-party Up to 5-party
G.711 (A-law/Mu-law)
G.729A/B
G.722
Accessories
No
Page 7
IP-EDMX (up to 2pcs)
Dedicated USB Wi-Fi adapter
USB keyboard
USB storage dongle
USB hub
MOCET IP3062 Professional IP Phone User Guide
1. Introduction
The MOCET IP3062 Professional IP phone is an easy-to-use high quality desk phone with
many advanced features including support for secure calling with trusted layer security
(TLS) and Secure Real-time Transfer Protocol (SRTP), a built-in IP Security (IPSEC)
virtual private network (VPN) client, and instant messaging capabilities. Utilizing a next
generation capacitive touch sensitivity panel design, the IP3062 supports up to four
simultaneous lines and can be positioned in multiple tilt angles and has a wall mount
option, and has a built-in two port 10/100 Ethernet switch with automatic support fo r power
over Ethernet (PoE). The IP3062 has 16 programable buttons and can be configured
through the simple built in menus di spl ayed on the blue backlit LCD or from the phone’s
web user interface. The IP3062 can be automatically provisioned from a local or Internet
based server using the built-in MOCET auto-provisioning system and management
protocols.
The IP3062 IP Phone supports many advanced features including 5-way on-phone
conferencing, can transfer and receive calls using industry-standard SIP protocols, and
can provide built-in music-on-hold (MoH) over IP network. The IP3062 is interoperable with
a wide range of SIP services and servers including those based on Metaswitch™,
Broadsoft™, Freeswitch™ and Asterisk™. Therefore, the IP3062 can be deployed and
used anywhere there is a suitable local area network (LAN) with Internet access and a
local or remotely hosted SIP server. Since it is a stand-alone and “always-on” device, it
does not require connection to a computer for it to work.
In addition, the IP3062 has a large LCD display to show all calls in progress at once and
supports HD audio through the use of the G.722 wideband codec, has a dedicated
external headset port, USB 2.0 host type A and Mini type B ports, and an Extended Dial
Module port. These functions make the IP3062 a more powerful and flexible IP phone to
meet the demands of a busy professional user.
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MOCET IP3062 Professional IP Phone User Guide
1.1. Phone Features and Specifications
Complete VoIP and networking protocol support
Rich supplementary call services and phone features
HD acoustic hardware design for handset and speakerphone
G.722 wideband audio codec support
4 SIP Lines with 16 call appearances
Built-in two port 10/100 Ethernet switch
5-way on-phone conferencing
16 programmable keys with LEDs
Interoperable with Asterisk, Freeswitch, Metaswitch and Broadsoft
Auto-provisioning, remote management and security enhancements
802.11n Wi-Fi connection through an external Wi-Fi adapter
External extended dial module to extend programmable keys
1.2. Requirements
The IP3062 IP Phone requires the following environments:
Compatible SIP-based IP PBX system or Internet-based hosted SIP service account
Ethernet/Fast Ethernet LAN (10/100 Base-T)
1.3. Installation and Setup
The IP3062 can support three different tilt angles of 60°, 51°, and 30° (see below).
1.3.1. Attaching the Stand to the Phone After unpacking the box, attach the stand to the IP3062 phone first. Below thi s paragraph
we illustrate an example below of 60° angle installation with the stand. There are three
sets of “antlers” on the top of the stand (named 1, 2 and 3) and there are three sets of
mounting slots on the back of the phone (named A, B and C). See the illustrati on below.
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MOCET IP3062 Professional IP Phone User Guide
The procedures for attaching the stand to the phone are as follows :
Step : Place the main body of the IP3062 face down on your lap or a firm sofa;
Step : First snap the “2nd” antler into the slot “B” hole;
Step : Then snap the “3rd” antler into the slot “C” hole (it may take a bit of pressure,
but when it locks in place, you will hear a click and the stand will not wiggle
on the phone.)
For other stand angle, such as 51° and 30°, pl ease refer to the Installation Combination
Table below to find correct slots and correct antlers to use.
CAUTION Snapping the slot “B” hol e with the antler of stand first i s the most
important step for a smooth installation. The product sticker on stand
should be facing inward towards the phone. When a stand is installed at 60° or 30°, you
can rotate the stand between 30° and 60° quickly without pulling the antler in the slot B out.
1.3.2. Detaching the Stand from the Phone To remove the stand from the IP3062 phone, follow the procedures below (we are using a
60° stand as an example):
Step : Place the main body of the IP phone face down in your lap or a firm sofa;
Step
: Press with one hand on the back of the IP phone and fi rml y pul l the the
rd
“3
” antler straight out of the slot “C” hole;
Step : Press with one hand on the back of the IP phone and fi rml y pul l the the
“2nd” antler straight out of the slot “B” hole.
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MOCET IP3062 Professional IP Phone User Guide
1.3.3. Installation Combination Table
Different Tilt Angle Installation
Slot Holes
on the Back Shell
B 2
Antlers of Stand
C 3
B 3
A 2
B 2
A 1
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MOCET IP3062 Professional IP Phone User Guide
1.3.4. Connect the Handset and Power Adapter to the Phone
After unpacki ng the box, connect the handset to the curly handset cord and then connect
the other end of the curly handset cord to the port marked HAND with the handset icon
on the bottom of the IP3062. Then connect the i ncluded power adapter to the port on the
bottom of the phone marked 5VDC. Please make sure you use the right power adapter. It
will have a label showing 5V and 2A. In some cases, power will be provided from your
network’s Ethernet switches and you will not need to use the included power adapter.
Please check with your network or site administrator for more details on whether your
network supports PoE. And the PoE power specification is compliant IEEE802.3af with
Class 2 level. Please revi ew the following diagram for more assistance.
Power
Adaptor
Ethernet Switch to
Office LAN or Internet
1.3.5. Connect the Ethernet Cables Using a general CAT-5 Ethernet cable, follow the installation steps below: If your Ethernet Switch supports PoE:
- Please connect an Ethernet cable to the Switch port from the LAN port of the
IP3062. Then you will see the phone LEDs and buttons light up momentarily and
the phone will boot.
If your Ethernet Switch doesn’t support PoE:
- Please connect an Ethernet cable to the Switch port from the LAN port of the
IP3062. Plug in the included power adaptor to the wall power outlet then plug
the barrel plug to the power port on the back of the phone. You should see the
phone LEDs and buttons light up momentarily and the phone will boot.
To eliminate the requirement for multiple Ethernet cables to a user’s location, the user’s
computer can be connected to the network through the second Ethernet port on the
IP3062.
Notice : The IP3062 takes just under two minutes to start up and become operational.
There are a series of LEDs and buttons that will light up periodically to provide
boot progress information. Please be patient.
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MOCET IP3062 Professional IP Phone User Guide
P
t
e
1.4. Appearance and Function Description
The IP3062 Professional IP Phone comes with a blue-green graphic LCD display,
capacitive touch keys, i ncluding 4 soft keys, 4 line keys, and 5 navigator keys, as well as a
traditional keypad, 16 programmable keys and 9 function keys. In the box, a handset, curly
handset cord and a power adaptor supplied. It can be installed and placed on the desktop
or mounted on the wall. The wall mount accessory is available separately. The figure
below illustrates the front vi ew of the IP3062 IP Phone. With the point numbers, you can
find its name and a simple description of specified part in the following table.
1
P
4
7
5
6
2
1 3
3
14
1
o
o
Phon e b o o k
Headset
16
15
8
1
2
10
9
11
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MOCET IP3062 Professional IP Phone User Guide
No Part Name Description
1
2
3
4
5
6
7
Hanger
Speaker
Hook switch &
Handset
bottom cradle
Message LED
LCD Display
Soft keys
Line keys
The hanger can be pulled; it is reversed for wall-mount
installation.
For ring and ha nds -free talkin g.
Under the cra dl e, a hook swi t c h is us ed for ha ndset hang-on and
hang-off detection.
The handset bottom cradle is for the placement of handset;
placing the handset o n the bottom crad le wh ile on a call will e nd
the call.
The message LED. Steady Blue means the phone is booting or
upgrading
The LC D screen i s used fo r displaying p hone’s setting s, phone
number, call status and so forth.
Soft keys displayed on the LCD are used for item selection or
control. The various soft key functions depend on the current
activity on the ph on e as they ar e c o ntext-sensitive.
Line keys are used for line selection. A blue LED is associated
with each key to indicate its line or call status.
8
9
10
11
Programmable
keys
Numeric keypad
Volume
Control key
Speaker Phone
key
MUTE key
Programmable keys can be used for indicating busy lamp field
(BLF) status of other phones, speed dial phone numbers, or for
activating features of a service or IP-PBX. A blue LED is
associated with each key to indicate its status.
[1], [2], …, [9], [*], [0], [#]: The numeric keypad for dialing
numbers.
The Volume Control key used to set the loudness of the ringer,
handset and speakerphone functions. While the phone is in idle
state, the Ringer is adjustable. While in a call, the Handset or
Speaker volume is adjustable.
The SPKR key is used to activate or deactivate the Hands-free
feature. A blue LED is used to indicate whether the
speakerphone is active or not.
The MUTE key is used to activate or deactivate the
microphones on the IP3062. A blue LED is used to indicate
whether the phone is muted or not.
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Headset key
MOCET IP3062 Professional IP Phone User Guide
This headset key is used to activate or deactivate the external
headset. A blue LED is lit to indicate active status.
Hold key
Message key
Phonebook key
Redial key
Conferen c e key
Tr ansfer key
12
Hands-free MIC
The Hold key is used to place the active call on hold. A blue
LED is used to indicate whether the call is on hold or not.
The Message key is used to access the Voice Mail System for
message retrieval.
The Phonebook key is used to enter into the Phone Book
menu to call, add, edit or delete a contact in a selected
phonebook.
The Redial key dials the last dialed number automatically.
The Conference key is used to place multiple calls on the
phone into a conference on the phone.
The Transfer key is used to transfer a call to another IP phone.
The Ha nds-free MIC.
Note:
You can use a paperclip to pick up the programmable key
plate label (overlay) right here.
13
14
15
16
Handset LED
Navigator Control
Keys
Naviga tor OK Key
Programmable
key plate label
The Handset LED is us ed to show the pho ne’s status.
The Na vigatio n Contro l Keys are us ed for navi gating t he menus
on the phone; me nu items ar e dis played on the LCD scree n.
The OK button is used to confirm and save a setting on the
phone or to dial a ph on e num b er.
The programmable key plate label is plastic. For best results,
we recommend using a fine permanent marker (such as Sharpie
brand) to write on it. It can be cleaned with industrial alcohol.
Note:
Custom templates and programming software for MOCET
phones are available from DESI (see, http://labels.desi.com
)
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MOCET IP3062 Professional IP Phone User Guide
1.5. IP3062 Port Functions
The back side view and the connectors of the IP3062 are as follows:
No Part Name Description
1 Handset Connector
2 Headset Connector
3 LAN Port
4 PC Port
5 Power Jack
6 EDM Port
7 USB Type A Port
8 USB Mini b Port
RJ-9 jack for connecting handset cord.
RJ-9 jack for connecting headset cord.
RJ-45 Jack 10 0/10Mbps Ethernet por t for con necting to the
local area network (LAN). This port can support power over
Ethernet (PoE) if the LAN switch provides it.
RJ-45 Jack 100/10Mbps Ethern et por t for con necting to a
computer.
If an external power source is required, the adaptor is plug ged
in here. Please use the power adaptor supplied in the package.
SATA inte rface for attaching the Extended Dial Module (EDM)
accessory. Up to two EDM units can be supported on the
IP3062.
USB 2.0 port with 5V/5 00mA po wer limi tation (Can be used to
connect supported accessories including Wi-Fi adapters,
keyboards and memory devices.).
USB 2.0 port with 5V/2 00mA po wer limi tation (Can be used to
connect supported accessories including Wi-Fi adapters,
keyboards and memory devices.).
Their locations are shown in the figure below:
7
6
8
2 1345
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MOCET IP3062 Professional IP Phone User Guide
1.6. IP3062 LED Functions
The following table describes all functions of the LED indicators:
LED Color Status Description
Message LED
Blue
Programmable LED
Line LED Blue
Hold LED Blue
Speakerphone LED Blue
Blue
Off No new message(s).
Steady Phone is booting or upgrading.
Blinking slow New message(s) indication.
Steady
Blinking slow Incoming call notification.
Off Feature is set “Off-inactive”.
Steady Line is active, dialing or in a call.
Blinking slow Call is on hold.
Flashin g faster Incoming call.
Off No call is on hold.
Blinking slow Call is placed on hold.
Off Speakerphone is not in use.
Steady On-hook dialing or hands-free mode.
Feature is set to “ON – Active”.
Or Phone is busy.
MUTE LED Blue
Headset LED Blue
Red
Handset LED
Blue
Off Microphone is active.
Steady Microphone is inactive.
Off Headset is not in use.
Steady Headset is in use.
Steady The phone is bo oti n g.
The phone is up gr ading or urgent
Flashin g faster
Blinking slow
Steady
Blinking slow
call ringing; urgent call feature not
available on all phone systems.
Link failure, SIP account expiration, or
SIP Server not responding.
The phone is in a normal idle state,
or is during a call with G.722 codec
by handfree or headset.
A normal incoming call with wideband
G.722 codec no tification .
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MOCET IP3062 Professional IP Phone User Guide
1.7. LCD Screen Indicators
The following figure shows the standard display of the LCD. There are four soft keys
associated with the operation of LCD display. For different menu or status items, the
display items will change accordingly.
Date & Time
Soft-key buttons
Soft-key menu
Line Status Icon Description
The line is registered to the SIP se rver or service.
The line is not registered to the SIP server or service.
Line status &
Phone numbers indicator
The line is registered to the SIP server or service and is in use.
The line is set for “Call Forwarding” to the configured number.
Th e line is enabled both of “SIPs ” and “SRTP ”.
The line is enabled “SIPs” or “SRTP”.
Screen Icon Description
IP3062 is on “Auto Answer” mode.
IP3062 is on “Do Not Disturb” mode.
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