MOCET IG7600 User Manual

MOCET

Smart Telephone System

IG7600

Administration Manual

IG7600 Administration Manual

Environment

The equipment you have purchased must not be disposed of with household waste. You should return these to your distributor if they are to replace or dispose of them in an approved recycling centre.

FCC Statement

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions in this manual, may cause interference to radi o communi cations . This eq uipment has been tested and fou nd to compl y with the limits for a Class B computing devic e pursuant t o Subp art J o f Part 15 o f FCC rules , which are designed to provide reasonable protection against radio interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user, at his own expense, will be required to take whatever measures are necessary to correct the interference.

Copyright Notice

All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in retrieval system or translated in to any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of Company. Company reserves the rig ht to revi se the publicat ion and mak e chang es from tim e to time i n the contents hereof without obligation of this company to notify person of such revision or changes. The material contained herein is supplied without representation or warranty of any kind. The Company therefore assumes no responsibility and shall have no liability of any kind arising from the supply or use of this document or the material contained herein.

Trademarks

Windows 98/NT/2000/XP/7™ and Internet Explorer™ are registered trademarks of Microsoft Corporation. All other company, brand and product names, like Netscape Navigator™ are trademarks or registered trademarks of their respective owners.

IG7600 Administration Manual

WARNING!

1. Read these installation instructions carefully before connecting the equipment to its

power adapter.

2. To reduce the risk of electric shock, do not remove the cover from the equipment or

attempt to dismantle it. Opening or removing covers may expose you to dangerous voltage level s. Eq ually , incor rect r eass embly coul d caus e el ectri c sh ock on re-us e o f the appliance.

3. Do not expose the equipment to fire, direct sunlight or excessive heat.

4. Do not ex pose th e equi pme nt to r ain or moistu re and do n ot allow i t to c ome into c ont act

with water.

5. Do not install the equipment in an environment likely to present a Threat of Impact.

6. You may clean the equipment using a fine damp cloth. Never use solvents (such as

trichloroethylene or aceton e), whic h may dam age the equipment’s plastic sur face. Nev er spray the equipment with any cleaning product whatsoever.

7. The equipment is designed to work in temperatures from 0oC to 45oC (32oF to 104oF).

8. The equi p me nt m us t b e installed at least 1 meter from radi o fr eq uency equipment, such

as TVs, radios, hi-fi or vi deo equipment (which radiate electromagnetic fields).

9. Do not connect the LAN/WAN port to any network other than an Ethernet network.

10. D o not atte mpt to upgr ade your eq uipment in an unstabl e power env ironment. This coul d

cause unexpected damages .

11. Do not work on the system during lightning storms. Please disconnect all cables.

12. Children don't recognize the risks of electrical appliances. Therefore use or keep the

equipment only under supervision of adults or out of the reach from children.

13. No repair can by performed by the end user, if you experience trouble with this

equipment, for repair or warranty information, please contact your supplier.

Electrical Powering :

The IG7600 can be powered with correct power adaptor; the power adaptor must be 12V/1.5A. Any damage caused to the IG7600 as a result of using unsupported power adaptors will not be covered by the manufacturer’s warranty.

Product Disposal Warning:

Ultimate disposal of this product, accessories, packing, especially the batteries should be handled carefully for recycle and nature protection in accordance with national laws and regulations.

IG7600 Administration Manual

Table Of Contents

Introduction ...................................................................................................................................................... 1

2. Getting to Know the IG7600 .......................................................................................................................... 3

2.1 Front Panel ................................................................................................................................................... 3

2.2 Rear Panel .................................................................................................................................................... 4

3. IG7600 Voice General Feat ur es ................................................................................................................... 5

3.1 3-Way Conference .......................................................................................................................... 5

3.2 Access Control for Web Page ......................................................................................................... 5

3.3 Answering Position ........................................................................................................................ 5

3.4 Auto Attendant & Voice Mail ......................................................................................................... 5

3.5 Auto Provisioning........................................................................................................................... 7

3.6 Basic Call ....................................................................................................................................... 7

3.7 Call Abandon .................................................................................................................................. 7

3.8 Call By Name ................................................................................................................................. 8

3.9 Call Operator (Call Attendant) ..................................................................................................... 10

3.10 Call Pickup – Group ..................................................................................................................... 10

3.11 Call Restriction ............................................................................................................................. 10

3.12 Call Routing ................................................................................................................................. 12

3.13 Caller ID Detection/Generation .................................................................................................... 12

3.14 Class Of Service (COS) ................................................................................................................ 13

3.15 Daylight Saving Time ................................................................................................................... 13

3.16 Default Set .................................................................................................................................... 13

3.17 Direct In Dialing (DID) ................................................................................................................ 13

3.18 Direct Inward System Access (DISA) .......................................................................................... 14

3.19 Emergency Call ............................................................................................................................ 14

3.20 Extension Password ...................................................................................................................... 14

3.21 Fax/Modem .................................................................................................................................. 14

3.22 Flash – Analog Port (SLT) Flash Recognition .............................................................................. 14

3.23 Hold Recall Time.......................................................................................................................... 14

3.24 IP T runk ........................................................................................................................................ 15

3.25 Message Waiting Indication (MWI) ............................................................................................. 15

3.26 Music on Hold .............................................................................................................................. 15

3.27 Numbering Plan ............................................................................................................................ 15

3.28 PSTN Backup ............................................................................................................................... 16

3.29 Registration Server ....................................................................................................................... 16

3.30 Remote Registration ..................................................................................................................... 16

3.31 Service Mode ................................................................................................................................ 17

3.32 Station Message Detailed Recording (SMDR) ............................................................................. 17

3.33 System Speed Dial........................................................................................................................ 18

3.34 System Time & Date .................................................................................................................... 18

3.35 Trunk Group ................................................................................................................................. 18

3.36 UCD (Uniform Call Distribution) Group (or Hunt Group) .......................................................... 18

3.37 IGW Group ................................................................................................................................... 18

3.38 Wizard Setup ................................................................................................................................ 24

4. IG7600 Voice Extension Feat ur es .............................................................................................................. 25

4.1 3-Way Conference ........................................................................................................................ 26

4.2 Agent Log On/Off – UCD Group ................................................................................................. 26

4.3 Alphanumeric Display .................................................................................................................. 26

4.4 Automatic Callback Busy ............................................................................................................. 26

4.5 Auto Hold ..................................................................................................................................... 27

4.6 Call Fork ....................................................................................................................................... 27

4.7 Call Forward ................................................................................................................................. 27

4.8 Call Hold ...................................................................................................................................... 28

4.9 Call Log ........................................................................................................................................ 28

III

IG7600 Administration Manual

4.10 Call Park / Call Park Answer ........................................................................................................ 28

4.11 Call Pickup – Individual ............................................................................................................... 29

4.12 Call Waiting .................................................................................................................................. 29

4.13 Caller Blocking ............................................................................................................................ 29

4.14 CO Flash ....................................................................................................................................... 29

4.15 COS Following ............................................................................................................................. 29

4.16 Distinctive Ringing....................................................................................................................... 29

4.17 Do Not Disturb (DND) ................................................................................................................. 30

4.18 DSS/EDM ..................................................................................................................................... 30

4.19 Feature Button Reset .................................................................................................................... 30

4.20 Feature Key Programming ........................................................................................................... 30

4.21 Feature Reset ................................................................................................................................ 30

4.22 Hold Reminder ............................................................................................................................. 31

4.23 Hotline .......................................................................................................................................... 31

4.24 Live Recording (One Touch Record) ........................................................................................... 31

4.25 Multi-Line Appearance ................................................................................................................. 31

4.26 Mute ............................................................................................................................................. 32

4.27 On Hook Dialing .......................................................................................................................... 32

4.28 Paging (All/Group) / Paging Answer ........................................................................................... 32

4.29 Paging Allow/Deny ...................................................................................................................... 32

4.30 Phone Book .................................................................................................................................. 32

4.31 Phone Lock/Unlock ...................................................................................................................... 32

4.32 Plug & Play .................................................................................................................................. 33

4.33 Reminder Tone ............................................................................................................................. 33

4.34 Service Mode Switching .............................................................................................................. 33

4.35 Transfer / Recall ........................................................................................................................... 33

4.36 Volume Control ............................................................................................................................ 33

4.37 Web Management ......................................................................................................................... 34

5. Quick Installation ........................................................................................................................................... 35

5.1 Connecting the IG7600 .............................................................................................................................. 35

5.2 Wizard Setup .............................................................................................................................................. 35

5.2.1 WAN Setting ................................................................................................................................... 35

5.2.2 Secondary WAN Setting ................................................................................................................. 37

5.2.3 LAN Setting .................................................................................................................................... 37

5.2.4 Wireless Basic ................................................................................................................................. 38

5.2.5 Internet Time ................................................................................................................................... 38

5.2.6 Wizard Setup Finished .................................................................................................................... 39

6. Configuration ................................................................................................................................................. 40

6.1 Setup .......................................................................................................................................................... 40

6.2 Establish the Connection ........................................................................................................................... 40

6.3 Device Info ................................................................................................................................................ 42

6.3.1 Summary ......................................................................................................................................... 42

6.3.2 Statistics .......................................................................................................................................... 42

6.3.3 Route ............................................................................................................................................... 43

6.3.4 ARP ................................................................................................................................................. 43

6.3.5 DHCP .............................................................................................................................................. 44

6.4 Advanced Setup ......................................................................................................................................... 45

6.4.1 WAN ............................................................................................................................................... 45

6.4.2 Secondary WAN ............................................................................................................................. 47

6.4.3 LAN ................................................................................................................................................ 47

6.4.4 NAT ................................................................................................................................................ 48

6.4.5 Security ........................................................................................................................................... 51

6.4.6 Parental Control .............................................................................................................................. 53

6.4.7 Quality of Service ........................................................................................................................... 55

6.4.8 Routing ........................................................................................................................................... 56

6.4.9 Dynamic DNS ................................................................................................................................. 57

6.4.10 Upnp ............................................................................................................................................. 59

6.5 Wireles s ..................................................................................................................................................... 59

IG7600 Administration Manual

6.5.1 Basic ............................................................................................................................................... 60

6.5.2 Security ........................................................................................................................................... 62

6.5.3 MAC Filter...................................................................................................................................... 64

6.5.4 Wireles s Bridge ............................................................................................................................... 65

6.5.5 Advanced ........................................................................................................................................ 65

6.5.6 Station Info ..................................................................................................................................... 68

6.5.7 Power Saving .................................................................................................................................. 68

6.6 Voice .......................................................................................................................................................... 69

6.6.1 Phone .............................................................................................................................................. 69

6.6.2 Trunk ............................................................................................................................................... 77

6.6.3 System ............................................................................................................................................ 85

6.6.4 Voice Mail ....................................................................................................................................... 95

6.6.5 NAT Traversal ............................................................................................................................... 102

6.6.6 Diagnostics ................................................................................................................................... 105

6.6.7 Registered Phone .......................................................................................................................... 106

6.7 Management ............................................................................................................................................ 108

6.7.1 Settings ......................................................................................................................................... 108

6.7.2 TR-069 Client ............................................................................................................................... 109

6.7.3 Time Setting ...................................................................................................................................110

6.7.4 Access Control ...............................................................................................................................112

6.7.6 IP Camera ......................................................................................................................................115

6.7.7 Upgrade Software ..........................................................................................................................115

6.7.8 Upgrade Phone Software ...............................................................................................................116

6.7.9 Upgrade Door FW .........................................................................................................................116

6.7.10 APNS Certificate .........................................................................................................................117

6.7.11 Reboot ..........................................................................................................................................118

6.8 Diagnostics ...............................................................................................................................................119

6.9 Logout ...................................................................................................................................................... 120

6.10 Web UI Language .................................................................................................................................. 120

Appendix 1: Product Summary ......................................................................................................................... 121

Appendix 2: Feature Acce ss Codes ................................................................................................................. 124

IG7600 Administration Manual

1. Introduction

MOCET IG7600 Smart Telephone System is the ultimate SME solution which has rich feature set of IP PBX telephone systems and IP networking systems. It has business essential PBX f eatures s uch as a n auto-att endant, v oice mail, multi- line appearances, three way call confer encing, inter com, music o n hold, call -forwarding and much more. The IG7600 system opens up access to the benefits of VoIP, including low cost long distance service, and one network for both voice and data.

The IG7600 is so easy to configure that a fully working sy stem can be set up in minu tes. Plug and Play feature allows IP phone, iPhone or Android phone with M54 App to be automatically detected and registered when they are connected. The IG7600 is easy to be managed and configured by integrated web server.

The IG7600 system should work with MOCET IP Phones IP2061/M22/M62 and take advantages of powerful business features such as plug & play, all paging/group paging, multi-line appearances, etc….The IG7600 has one FXS port to support traditional analog devices such as telephone, answering machine, FAX machine.

IG7600 Administration Manual

1.1 Interfaces

 WAN Interface: one 10/100/1000 Base-T Ethernet port  LAN Interface: one 10/ 100 Base-T Ethernent por t  CO Interface: 4 FXO (Loop Start, for PSTN)  Analog Device Interface: 1 FXS (for analog Telephone or FAX)  Built-in 802.11b/g/n WiFi access point  Auto-Pairing button

1.2 Terminals

 1 Analog Terminal (Analog Telephone or FAX)

49 IP Stations (IP-Phone; Max. 16 M54 A pp for iPhone/ Android Phone)

1.3 Accessary

 Wi-Fi Repeater

Basically, the Administration is required to do the following things:

(1) To understand the architecture, resources, and devices of whole environment

which will be involved with the VoIP communications. (2) To build a common setting file for most users. (3) To configure each phone and install them into the network. (4) To configure each interfaces and install them into IG7600. (5) And to solve the problems that users encounter during operation.

IG7600 Administration Manual

LED Name

Color

Status

Description

Red Flashing

Application Restarting

Red On

Firmware updating

Blue Flashing

System booting up

Blue On

System initialized and running

Off

Power off

Wireless LAN is active

Off

Wireless LAN is idle

Off

PSTN Line is idle

PSTN Line is active

Off

Phone is idle

Phone is active

LAN is connected

Off

LAN is not connected

LAN activity present (traffic in either direction)

Blue On

WAN is connected and IP is obtained

Red On

WAN is not connected or no IP assigned

WAN activity present (traffic in either direction)

2. Getting to Know the IG7600

2.1 Front Panel

The front panel contains several LEDs that indicate the status of the IG7600.

Figure 2-1. Front Panel of IG7600

POWER Red/Blue

WIRELESS Blue

LINE (1-4) Blue

TEL Blue

LAN Blue

WAN Red/Blue

Flashing

IG7600 Administration Manual

the device to your cable modem, or to your

2.2 Rear Panel

The rear panel contains the ports for the IG7600's data and power connections.

Figure 2-2. Rear Panel of IG7600

Label Function

WAN

LAN Line (1-4) RJ-11 connector: Connects the device to your PSTN lines.

TEL RJ-11 connector: Connects the device to your analog phone. Power Connects to the supplied power converter cable.

RJ-45 connector: Connects

ADSL Modem. It’s to connect to the remote network.

RJ-45 connector: Connec ts t he d evic e t o your PC's Ethernet port, or to the

uplink port on your LAN's hub.

IG7600 Administration Manual

3. IG7600 Voice General Features

3.1 3-Way Conference

IG7600 supports 3-w ay confere nce. C onfer enc e allow s mul tiple s pe akers to participate in a joint telephone conversation. Each participant in a conference can speak and hear the other participant s . I G7600 supports one conference room with at m ost 3 par ti ci pa nt s. The voice is mixed on IG7600.

PS：IG7600 supports this function only when it is a new hardware version IG.

3.2 Access Control for Web Page

The Access Control settings allow the System Administrator to configure the Web Port, Service Control List, IP Address Access Control mode and password for Administrator, Supporter and User.

IG7600 also provide an external user access to the internal IP phone’s Web page. The Registered Phone page will list all registered phones with their IP links for IP phone. Clicking a specific link will open that specific IP phone’s Web page.

IG7600 provides three Ac ces s modes for Web Page

- Administrator mode: u nr es tr ic ted ac ces s and configuration

(Default: admin1234/adminxxxxxx xxxxxx are the last 6 characters of IG’s MAC Address.)

- Support Mode: allow an ISP technician to maintain and run diagnosti c s

(Default: support/supportxxxxxx, xxxxxx are the last 6 characters of IG’s MAC Address)

- User Mode: view some configuration settings and statistics.

(Default: user/user xxxxxx, xxxxxx are the last 6 characters of IG’s MAC Address)

3.3 Answering Position

For incoming calls from the Public Switched Telephone Network (PSTN) (via analog CO or FXO ports), th e I G7 600 pr ovides the flex ibi l i ty to ring specific destinations. The IG7 600 provides the ability to ring Auto Attendant. The IG7600 also provides the ability to simultaneously ring up to 50 extensions when programmed in a UCD Hunt Group, or the Operator in accordance with the system service mode (day or night). The user can also assign a line to ring directly to an extension. Incoming VoIP calls from a registered ITSP can be programmed and routed in the same manner as the analog CO (FXO) ports.

3.4 Auto Attendant & Voice Mail

The IG7600 Auto Att endant c an g reatly enha nc e busin ess prod ucti vi ty by prov iding either a full-time automated att endant to handle all incoming system calls or part-time automated attendant to handle overflow traffic. The Voice Mail Module provides up to 16 hours recording time that are shared by all extensions. The system can handle four

IG7600 Administration Manual

simultaneous calls with following functions.

• Auto Attendant Functions The Auto Attendant pr ov i des an inco ming cal ler w ith a cus tomiz ed w elcome g reeting

and specific prompts that will describe the options available to the caller.

 Play the welc ome gr eeting messages depending on the system service mode:

Working, Holiday, and Temporary.

 In Working Service mode, play the welcome greeting messages depending

on the system service time: Day, Night, Noon, and Holiday.

 Route the call to the appropriate destination (phone/virtual extension, UCD

group, operator, single digit) with the dialing digit(s).

 Leave a message to a partic ular mai lbox.  Make an outside call via another trunkline (PSTN or SIP-Trunk).  Enter Voicemail box.

•

AA Menu

 Supports ten different Auto Attendent. Each AA’s access number is “S tart AA

& VM Service Number” plus 0, 1, 2, and 3. For example, if “Start AA & VM Service Number” is 500, then 1st AA is 500, 2nd AA is 501, 3rd AA is 502 and so and so on.

 Only the first AA has default voice prompts (10001~10005.vox), Other Auto

Attendants’ voice prompts (10006~10050.vox) need to be recorded manually.

 AA Menu has a speed dial menu which is configured in Voice -> Voice Mail ->

General -> Single Digit Table. This Table can quickly get your call to the destination that you wanted.

 If an AA is set as Destination of a DID entry or Answering Position of a trunk,

the outside caller will hear Dial Tone when it’s answered, then it can call extensions by dialing extension numbers. It’s used to allow outside devices to be able to dial extension numbers, UCD Group entry ID, AA entry, any appropriate destinat ion.

• Voice Mail Functions

 Delete, save, or skip messages.  Forward messages to other mailboxes.

- Specified mailbox

- All mailboxes.

 Envelop information indicating the time and date of the message received;

sender information will also be included in the email notification.

 Leave a new message to other extension(s).  Change personal greeting and password.  Expert mode support (playback controls when reviewing messages).  Send a notification via email when a new message is left.  Send voice message as the attachment of the email in WAV format.  The maximum recording length for each call is 1800 seconds.  When 90% of the VM size is used, it shows “Message Full” on the all

IP2061/M22/M62’s LCD.

 For each extension, the maximum number of Voice Mail is 200.

IG7600 Administration Manual

 Each message can be saved for 1 - 30 days or permanently.  Support 50 Virtual Mailboxes  Enter voicemail through another phone extension

• Management Menu

 Change the Greeting Mode: Working, Holiday, and Temporary.  Record the Greeting Messages  Record other voice prompts.

• Voice Messages

 Provide two languages service for the all voice files.  Support G711-ulaw, G711-alaw, G729 three voice files.  Administrators can record the all voice messages by themselves.  Administrators can update, backup or delete the all voice messages from/to

the PC.

For the detail, please refer Appendix 3.

NOTE: When an extension’s voicemail is filled up to more than 100 mails, VM

system will just read “You have 99 mails.”

3.5 Auto Provisioning

WAN Management Protocol (TR-069) allows an Auto-Configuration Server (ACS) to perform auto-configur a ti on, pr ovision, collecti on, a nd diagnostics to this dev i c e. F ir mware upgrade or vendor configuration file backup can be done remotely on ACS server. Select

the desired values and click "Save Settings" to configure the TR-069 client options. An Auto Provision Server (APS) is also provided to update IG7600 FW , Update / Retriev e IG7600 Configuration and the registered IP2061/M22/M62 firmware, Management->PTC page is used to configure IG7600 to communicate with APS Server.

3.6 Basic Call

To make an intercom call, dial a Station number (IP Terminal, POTS) or a Voice Mail

number.

To make an outside call, dial a phone number. IG7600 chooses a line (PSTN line, IP

trunk, another IG7600) via Call Routing Table to dial out.

To make an outside call, dial a PSTN, an IP Trunk or a Trunk Group number first. After

hearing dial tone, dial the phone number.

3.7 Call Abandon

For every PSTN call, IG7600 provides the facility to monitor the call status. If the remote

party hangs up, the ongoing call will be terminated.

The PSTN line monitor is ac complis hed thr ou gh monit oring th e loop-break signal, polarity

reversal or busy t one. Th e v al ue r ang e o f loo p-break signal is: “Di s able” /100/200/…/1000

ms.

IG7600 Administration Manual

3.8 Call By Name

IG supports Call by Name now, but it is not enabled as default. We should activate it

manually before we use it.

Get ready for dial by name process:

1st find the web page Voice-> Voice Mail->General->Auto Attendant->Dial by Name

Code and We input a number ( for example “9“) here to use it as a dial by name code.

2nd configure extension user name, for example “Sam Hsu” for extension 205, in

Voice->Voice Mail->Phone Extension page as below.

3rd Dial 500(as the default Voice mail service number) or pres si ng “Message” button

on IP phone (#205)

IG7600 Administration Manual

input your password (default “0000”)

 press “5”

Record your name and press “#” key, for exampl e say ing “Sam Hsu” and t hen press “#”

key after the beep tone.

4th Record day g reeting for auto attendant  Dial 500(as the default Voice mail ser vic e

number) or pressing “Message” button on IP phone  input your password (default

“0000”)  press “*” Input administrator password “000000”  press “3”  press

“10001”  press “1” to confirm  press “2” to record the greeting, including the greeting

with like “f or dial by name, please dial “9”….”  press “1” to listen to the current greeting

to confirm if it is OK.

Now IG7600 is ready for dial by name process.

Incoming call to Auto attendant and transfer the call thru “dial by name”:

Incoming call to IG7600

 auto attendant pickup  auto attendant playing “…for dial by name, please dial “9”…”  dial “9” on remote caller  auto attendant playing “Using the letters on the telephone keypad, dial the person's

first or last name and then press pound. For "q" press 7. For "z" press 9.”  dial the number on remote caller, for example, dial “726” for “Sam” or dial “468” for “Hsu” (The dialed name will be finished when the caller presses “#” or stops the digit dialing in 5 seconds. )  auto attendant playing “when you hear the correct name, please dial “1”..”(after the caller inputs the name; AA compares the dialed name with these activated First Name and Last Name. Then AA starts to play the matc he d ext ensi o n’ s name file. If it matches two or more extensions’ names, these extensions’ name files will be played one by one following by the extension number. The interval between two name files is 5 seconds.)

 press “1” to confirm the selection on remote caller  the call will be transferred to phone (#205 with Sam Hsu), phone #205 will be ringing  pick up the call on phone #205 and start the conversation.

In Dial by Name process, a voice prompt (10230.vox) will be played to ask the caller to

input the name.

after the caller inputs the name; AA compares the dialed name with these activated First

Name and Last Name. Then AA starts to play the matched extension’s name file. If it

matches two or more extensions’ names, these extensions’ name files will be played one

by one following by the extension number. The interval between two name files is 5

seconds.

When hearing the matched name, the caller dials “1”. AA will transfer the call to the

extension of the m atched n ame ( if it’s a Vi rtua l Ex tensi on, the c all w il l be answ er ed by th e

mailbox of the Virtual Extension directly). If the caller dials a non-“1” digit, the digit will be

ignored.

If it has no matche d na me or the call er does n’t dial “1” after pl ayi ng the all matc hed n ame ,

AA will play a war ning message ( 10232. vox ) , then pl ay a v oi ce pro mpt ( 10234 .v ox) to ask

the caller to select the next oper ation. Pr ess “1”, it will ask the call er to input a na me again .

Press 2, back to AA greeting.

IG7600 Administration Manual

3.9 Call Operator (Call Attendant)

IG7600 supports one Primary operator and one Secondary operator. Any extension can

be designated as the operator through system configuration.

One primary operator may be assigned in the system. When assigned as operator, this

extension supports general system functions.

While the internal extension dials Operator Directory Number ("0" at default), or the

outside party dials the Operator Directory Number when Auto Attendant plays the

welcome message, these calls will be stored into Operator Queue. The Operator is

First-In-First-Out to service these calls. For the incoming trunk calls at the waiting time,

the calling party will be on Music-On-Hold state.

A secondary (alternate) operator position may be designated for common sharing of

incoming operator cal ls during peak traffic period. If operator doesn’t answer the oper a tor

call in Operator Reroute Time, the call is forwarded to Secondary Operator. If Secondary

Operator doesn’ t ans wer the c al l in Oper ator R eroute Tim e al so, the call w ill be for w arded

to Operator’s mailbox .

3.10 Call Pickup – Group

Each extension belongs to a Pickup Group. Direct Call Pickup allows extension users to answer a trunk call that is ringing at other extensions. If dialing “*”, allow you to easily access trunk calls ringing in your group. If dialing All Pickup Group Directory number, allow you to access any trunk calls ringing in the system. Calls ringing at extensions in other pickup groups may also be answered using the Directory number assigned to that Pickup Group.

3.11 Call Restriction

IG7600 provides sophisticated monitoring of digits dialed on PSTN/IP Trunks. If a digit or

range of digits dialed on a Trunk line is inconsistent with the dialing extension’s COS, the

call is denied. This calling COS criteria can be applied to local calls, long distance calls,

and specific numbers that are considered allowed in areas where other numbers may be

restricted.

•

From/To

The intervals ar e mad e up of a From and To e ntr y which establish a num er i c r ang e. For example, an entry of “From 1700”, “To 1800” would include the following range of numbers as the leading: 1700, 1701, 1702 …1799, 1800. Each From/To entry can be from 1 to 13 digits long and may contain any digit 0-9, *, #, X/x (representing any digit) and +. The “From” entry must be less than or equal to the “To” entry.

•

Trunk Access

IG7600 checks the fiel d only w hen a call mat ches th e ass ociate d entry. If the field is set to “Y”, the entry is valid when the trunk is accessed previously. If the field is set to “N”, the trunk isn’t accessed previously. The trunk will be accessed through Call Routing Table. If the option is set to “YN”, the entry is valid no matter the trunk is accessed or not previously.

•

COS

The entry in the Allowed Table is matched when the extension’s COS value is smaller than or eq ual to the COS o f thi s entr y, while the entr y i n t he Denied Table is matched when the extension’s COS value is larger than or equal to the COS value

IG7600 Administration Manual

of this entry.

•

Table Type

It decides into which table this entry will be added.

•

Priority

It decides which table will be checked first. If Priority is “Allowed”, IG7600 will check Allowed Table first, if any entry is matched

IG7600 will search Denied Table then, the call can be made only when there is any matched entry found in Allowed Table and there is no any matched entry found in Denied Table.

If Priority is “Denied”, IG7600 will check Denied Table first, if any entry is matched IG7600 will search Allowed Table then, the call will be forbidden only when there is any matched entry found in Denied Table and there is no any matched entry found in Allowed Table.

Below is a figure that shows the process:

Example: We can take an example to explain the det ail s. Consider we have a Call Restriction Table like the picture shows.

IG7600 Administration Manual

Since the priority is allowed, we should check the allowed table first. In Allowed table, since 1000000 has 7 digits, you can only dial the number that is

between 1000000 and 2000000 w ith a leng th not less th an 7, and the extension y ou use must have a COS level higher or equal to “7”.

If you’v e passed the Allow ed Table, chec k the Deni ed Table then, This Denied tabl e means that when you dial the number directly, and the first three number is between 180 and 189, your ex tensi on must have a COS lev el hig her or equal to “1”, if not, your call will be rejected by IG.

3.12 Call Routing

The Call Routing feature automatically routes outgoing calls using the most appropriate

route. The appropriate r oute is det er mi n ed ba s ed on the nu mber dialed. If necessary,

IG7600 can automatically modify the dialed number by deleting and inserting digits.

The call routing destination is a PSTN line, an IP line or a line group. It allows you to

configure each entry in the Call Routing Table which contains a routing rule for outgoing

calls:

- From/To setting defines the number range

- Min/Max defines the match length

- Del can delete some leading digits in the dialed number.

- Insert can add some digits as the leading for the target number. It will be added after doing “Del”.

- Destination defines the outbound call interface trunk

3.13 Caller ID Detection/Generation

IG7600 provides the ability to detect the calling party identification provided by CO via PSTN lines or by Uplink Server via IP trunks. This data when received by the telephone carrier will be displayed on all ringing IP phones.

IG7600 Administration Manual

IG7600 also provide Caller ID Generation to the Caller ID equipped Single Line Telephone.

3.14 Class Of Service (COS)

IG7600 provides 8 Classes of Service (COS) for assignment of outside line dialing-privileges. Each extension may be assigned one Day-COS and one Night-COS. The Extension COS is primarily used for restriction and control of long distance dialing. COS 0 is the highest priority. COS 7 is the lowest one.

3.15 Daylight Saving Time

Daylight Saving Time (DST) feature supports auto adjustment for daylight saving time. It allows you to configure the Daylight Saving Time (DST) which includes support for auto adjustment of daylight saving time.

- Internet Time: it obeys the international standard rule.

- Manual DST Rule: it allows you to define your own Daylight Savings Time Rule.

3.16 Default Set

Clear all settings and return the IG7600 set to the factory condition will take at most 5 minutes.

When rebooting the IG7600 to the default, some settings for the registered IP Phones (IP2061, M22 and M62) and Smart Phones are reset to the default also.

- Line Keys

- Call Forward (Direct, Busy, No Answer, DND, Call Fork)

- Phone Lock

- Call Waiting

- Call Waiting Tone

3.17 Direct In Dialing (DID)

IG7600 provides a Di rect In Diali ng Table for IP Trunks. It will be able to offer its indiv idual phone number for each extension.

IG7600 provides 100 entries in the Direct In Dialing Table. Each entry includes

- DID Number: used to check the Calling Party Number of the incoming call.

- Destination: the ringing destination of the incoming call. It can be a Phone Extension, Virtual Extension, Auto Attendant, UCD Group, Speed Dial, or Paging number. It also can be an outside phone number.

- Outgoing Call ID: used as the private Caller ID when the “Destination” user makes the outgoing call. When the setting is null, it assumes to be the same as “DID Number”.

- Display Name: used as the Caller Name when the “Destination” user makes the outgoing call.

- Trunk: the applied trunk(s) of this DID entry. If it’s “All”, this entry will be applied for the all IP Tru nks.

IG7600 Administration Manual

3.18 Direct Inward System Access (DISA)

The feature allows you to remotely access IG7600 lines to make the outside calls. The current PSTN/IP lines are all DISA lines. While ringing to Auto Attendant, the outs ide callers have direct access to extensions, or make an outside call,

The out-calling is to dial a pound (“#” ) key at the b egi nning when A uto Atte ndant play s t he greeting message. The call is secured by means of verified passwords against the assigned extension number. The use is accomplished only when a valid extension number has been entered and when the password entered matches that stored for the extension number ente r ed.

The DISA function is disabled by default.

3.19 Emergency Call

IG7600 allows you configure five Emergency Call numbers and lines with which Emergency Calls are sent out. Any user can make an Emergency Call regardless of its Call Routing table, Call Restriction, and Phone Lock, when they dial a pre-configured Emergency Call number. The numbers of Emergency Call must not collide with the numbers in Numbering Plan.

It allows programming 5 emergency numbers. “911” is in it by default.

3.20 Extension Password

All extensions of the IG7600 system have an associated User Password. The Password is applied to Voice Mail service, and some system feature settings (Phone Lock, COS Following, DISA, Forward, Restore to Default, Feature Button Reset).

The Extension Password is 4-digit length. The default is “0000”.

3.21 Fax/Modem

IG7600 supports FAX/ mod e m tone detection and auto-fallback to G.711. IG7600 also support to use T.38.

3.22 Flash – Analog Port (SLT) Flash Recognition

Flash is the momentary operation of the hook-switch at the analog device, which can be deciphered by the IG 7 600 system in such a way that the previous c all i n pr og r ess i s hel d , or placed in a status of transfer awaiting further instructions from the user.

3.23 Hold Recall Time

If a call is been hold for a long time, longer than the “hold recall time”, IG will ring the IP Phone that holds the call.

PS: 1 How to set Hold Recall Time? Please refer to section 6.6.3.3 Transmission. 2 This function works only when the IP Phone enables hold reminder on its

webpage as below.

IG7600 Administration Manual

3.24 IP Trunk

IG7600 can register up to 12 SIP Uplink Servers. The extensions may make a call to the users of the Uplink Servers, or any user in the world through the Uplink Servers.

• SIP messages, including INVITE, re-INVITE, ACK, CANCEL, BYE, REGISTER,

INFO, REFER and NOTIFY messages

• SIP Proxy, SIP Outbound Proxy, Registrar, and Outbound Registrar

• Auto Registration when Power-on or period

• Session Timer support

• Support IP address, domain name, user name, display name for SIP URL.

3.25 Message Waiting Indication (MWI)

It’s a Voice Mail feature. When somebody leaves messages, the router will inform the phones, and phones’ LCD will display new voice mails information, and its lamp will flash accordingly.

3.26 Music on Hold

Any PSTN/IP line calls placed on hold will give music to the other external party.

3.27 Numbering Plan

The Numbering Plan refers to the structure of dialed access to the various resources that are part of the system. IG7600 also allows for a very flexible configuration numbering for the various system resources.

IG7600 provides the following resources to be programmed in Numbering Plan.

• Extension Number

• Operator Code

• AA & VM Service Number

• Virtual Extension Number

• PSTN Line Number

• IP Trunk Number

• Trunk Group Number

• All Paging Number

IG7600 Administration Manual

• Paging Group Number

• UCD Group Number

• Pickup Group Number

• System Speed Dial Number

• Call Park Number

• Conference Room Number

3.28 PSTN Backup

In case of power failure, IG7600 automatically switches the first PSTN line to the Single-line analog phone. The other PSTN lines are not supported

3.29 Registration Server

The IG7600 combines Proxy and Registrar servers in its application. For a Registrar server, it acts as the front end to the location service for a domain, reading and writing mappings based on the contents of REGISTER requests. The location service is then typically consulted by a Proxy server.

3.30 Remote Registration

The IG7600 now supports remote registration for M22, M62 and M54(-i), this makes it easier for users to configure their IP Phones from WAN Side.

IG allows Remote IP Phone to do registration under these circumstances (take M54 for instance):

1 IG’s WAN side works under static mode, and has a public IP Address that we can

reach from anywhere. Just input the public address in corresponding blanks.

IG7600 Administration Manual

2 IG has a domain name that we can reach, users can set their IP Phones Sip server s

to the domain name as below.

3.31 Service Mode

IG7600 provide Day and Night settings for each weekday in service mode page. It will be applied in the following function:

- Answering Position: Trunk incoming call may be forwarded to different extensions according to the settings.

- Class of Service (COS): Phone extension may be assigned to have the different COS in the different time.

- AA Greeting message in Working mod e.

3.32 Station Message Detailed Recording (SMDR)

The feature allows the admini str ation t o track all incomi ng and outgoi ng outs ide c all t raf fi c, chronologically by extension number. SMDR is output from the standard Syslog (None/LAN/WAN/Both)

SMDR information includes Trunk Line used, extension number, time and date the call was placed, number dialed, duration of the call.

IG7600 also provides Outgoing Call Duration Start Time to the PSTN call. It’s used to start the record for the PSTN outgoing call.

IG7600 Administration Manual

3.33 System Speed Dial

IG7600 stores frequently dialed numbers. These Speed Dial Numbers are accessed for dialing by the associated Speed Dial Directory Numbers. The Speed Dial Directory Numbers are assigned in Numbering Table. The Speed Dial is only for outgoing calls.

IG7600 stores up to 100 Speed Dial Numbers. In the Speed Dial Number, it’s allowed to store Phone number up to 20 digits in leng th. Call Restriction and Call Routing are applied and extensions may utilize only those numbers allowed based on their extension COS.

3.34 S ystem Time & Date

The IG7600 system provides a built-in time clock to track System Time for reference in certain features such as day/night service mode. This clock has the ability to automatically adjust with network NTP server through internet.

The IG7600 also supports to use manual time setting. Because IG7600 doesn’t support battery backup, the time setting may need to be reset when rebooting the IG7600.

System Time & Date can be applied to Smart Phone and IP Phone.

3.35 Trunk Group

The Trunk Group feature is used to assign each PSTN Trunk and IP Trunk to a specific Trunk Group. Each Trunk can be assigned to only one Trunk Group. The Trunk group assignment is used for Trunk pool access. If setting some PSTN trunks and some IP trunks into the same Trunk Group, the trunk access sequence will depend on the access priority and the search order. The IG7600 provides up to 4 selectable Trunk Groups. All PSTN Trunks and IP Trunks are assigned to Trunk Group 1 by default. For the four groups you can choose IP first or PSTN first if programming PSTN and IP Trunk in the same group. This will take effect if call routing entry’s destination has been set as Group choice

Group All is a special group that all trunks are included in.

3.36 UCD (Uniform Call Distribution) Group (or Hunt Group)

IG7600 supports 4 UCD Groups. Each UCD Group can have up to 50 members. There are three kinds of UCD Group mode – All Ring, Linear, and Distributed. For All Ring mode, incoming Trunk cal ls r ing all member e x tensions simult aneou sl y. F or Linear mode, incoming call is put into a queue and then distributed from the first extension. For Distributed mode, it is the same as Linear but selection of an extension is uniformed.

If more than one call rings at the same time, the first agent to go off hook will be connected to the call that has been ringing the longest.

For unanswered Trunk call, it will be forwarded to a Reroute destination. The Reroute destination can be AA Menu, Voic e Mail , Pho ne Ex tens ion or Virtual Extension.

The missed UCD Group calls are recorded in UCD Call Log. It records the last 100 missed UCD Group calls.

3.37 IGW Group

IG7600 can discover other IG dynamically to build up an IGW Group. You can use IGW Group as a call routing way to expand your voice system conveniently.

IG7600 Administration Manual

Basically in one IGW Gr oup we demand one o f the IGs works unde r mast er mod e, oth ers work under slave mode. The members in the group need to be found by each other on the internet make sure about it before you use this function. When an IGW Group is build up successfully we can choose IGW Group as a Call Routing way in Call Routing configuration page.

When IGW Group Settings are OK and Call Routing table is set appropriately, Ext under one IG can call another IG’s Ext or use its Trunk resource directly. IG W Group only supports Exts from different IG having conference call only when the Initiator is a specific IP Phone, M54(-i) is not supported.

1. We have a figure and a table to describe what IGW Group supports .

IG7600 Administration Manual

IG-A

IG-B

IG-C

Operation

Support

Entity-1

Entity-3

Entity-1 call/hold/retrieve Entity-3

Entity-1,

Entity-2

Entity-3

Entity-1 transfer/forward Entity-2 to

Entity-3

Entity-1,

Entity-2

Entity-3

Entity-1 transfer/forward Entity-3 to

Entity-2

Entity-1

Entity-3,

Entity-4

Entity-1 transfer/forward Entity-3 to

Entity-4

Entity-1

Entity-3

Entity-5

Entity-1 transfer/forward Entity-3 to

Entity-5

Initiator:

an IPP

Entity-3

Entity-5

Three of them having a confer ence

Initiator:

SMP

Entity-3

Entity-5

Three of them having a confer ence

Internet

IG-A

Entity-1

Entity-2

IG-B

Entity-3

Entity-4

IG-C

Entity-5

Entity-6

Entity-1 is

Entity-1 is a

call

2. IGW Group doesn’t support: a) Setting other IG’s Ext as a UCD/ Paging Group member. b) Setting other IG’s Trunk line as a Trunk Group member c) Listen to other IG’s Ext’s message. d) Dial other IG’s Operator Code。 e) Set other IG’s Ext as operator.

Usage Sample: IG A and IG B build up a IG W Group. IG A’s extension r ange is 201-299. IG B’s extension range is 101-1 99. I G A has an IP Pho ne Ex t w hose number is 2 01 and a F XS Phone whose number is 299. IG B has an IP Phone Ext whose number is 101.

IG7600 Administration Manual

With this setting I G A’s Ext 299 can transfer a call from 20 1 to IG B’s Ext 101 by di al i ng 101 directly.

Get Ready [IG7600 programming—IGW Group] IGW Name: The name of IG. It will be referred for the other IGs.

Run Mode: The mode that IG is running. IG can run in Master Mode or Slave Mode. Master Mode: When IG is running in master mode, it maintains an IG list table. When the

master found that some slave IG changes its name or IP address, it will broadcast to all of other slave IGs in this list and let them update their own IG list table.

Slave Mode: When IG is running in slave mode, the master IG IP address should be configured. When its name or IP address changed, it will inform the master IG. And then the master IG will let other IG know this change.

Slave mode:

IG7600 Administration Manual

3-Way Conferenc e

Access Control for Web Page

Answering Position

Auto Attendant

Voice M ail

Yes

Basic Call

Yes

Call By Name

Call Abandon

Yes

Call Operator

Call Pickup – Group

Call Restrict io n

Yes

Call Routing

Yes

Caller ID Detection/Generation

Yes

Class Of Service (COS)

Yes

[IG7600 programming—Call Routing Rule]

To fulfill the condition of the Sample, IG A has one Call routing rule to IGW Group member -- IG B whose setti ng s ar e l i ke this figure shows: when the di al i ng i s from 101 to 199 and is exac tly a 3 di gi t nu mber , IG A Trans fer the dial ing t o I G B di rect ly w ithout deleting any of the digit.

Steps

 Access IG B from IG A’s Ext

a) Off-hook the phone 201 and dial 299. b) Pickup FXS 299 to answer the call. c) Phone 201 pres s “transfer” button to hold the call d) Phone 201 dial “101” and back to idle screen. e) Ext 101 rings and pickup it to speak with Ext 201.

Features that support IGW Group:

IG7600 V oice General Features

IG7600 Administration Manual

Daylight Saving T ime

Default Set

Direct In Di a ling (DID)

Direct Inward System Access (DISA)

Emergency Call

Extension Password

Fax/Modem

Flash – Analog Port (SLT) Flash

Recognition

Yes

IP Trunk

Yes

Message Wa iting Indication (M WI)

Yes

Music on Hold

Yes

Numbering Plan

PSTN Backup

Registration Server

Service Mode

Stat ion Message Detailed Rec or di ng

(SMDR)

Yes

System Spe ed Dial

System Time & Date

Trunk Group

UCD (Uniform Call Distr ibution)

Group (or Hunt Group)

Wizard Setup

3-Way Conferenc e

Yes

Agent Log On/Of f – UCD Group

Alphanumeric Display

Yes

Automatic Callback Busy

Auto Hold

Yes

Call Fork

Call Forwar d

Yes

Call Hold

Yes

Call Log

Yes

Call Park / Call Par k Answer

Call Pickup – Individual

Call Waiting

Yes

Caller Blocking

Yes

CO Flash

Yes

COS Following

Distinctive Ringing

Yes

Do Not Disturb (DND)

Yes

DSS/EDM

Feature Button Reset

Feature Key Programming

Feature Reset

Hold Remind er

Yes

Hotline

Yes

Live Recording (One Touch Recor d)

Yes

Multi-Line Appearance

Mute

Yes

On Hook Dialing

Yes

Paging (All/Group) / Pagin g Answer

Paging Allow/Deny

IG7600 V oice Extension

Features

IG7600 Administration Manual

Phone Book

Phone Lock/Unlock

Plug & Play

Reminder Tone

Service Mode Switching

Transfer / Recall

Yes

Volu me Contro l

Yes

Web Management

3.38 Wizard Setup

The IG7600 has a setup Wizard that provides the system administrator with a series of step-by-step operations. You can get in the wizard process from the entry shown on the main page.

When you start setup wizard you can configure the corresponding settings step by step. The following four items are supported.

• WAN Setting

• Secondary WAN Setting

• LAN Setting

• Wireless Basic

• Internet Time (include Manual Time Setti ng )

+ 103 hidden pages

MOCET IG7600 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Environment

FCC Statement

Copyright Notice

Trademarks

WARNING!

Electrical Powering :

Product Disposal Warning:

1. Introduction

1.1 Interfaces

1.2 Terminals

1.3 Accessary

2. Getting to Know the IG7600

2.1 Front Panel

2.2 Rear Panel

3. IG7600 Voice General Features

3.1 3-Way Conference

3.2 Access Control for Web Page

3.3 Answering Position

3.4 Auto Attendant & Voice Mail

3.5 Auto Provisioning

3.6 Basic Call

3.7 Call Abandon

3.8 Call By Name

3.9 Call Operator (Call Attendant)

3.10 Call Pickup – Group

3.11 Call Restriction

3.12 Call Routing

3.13 Caller ID Detection/Generation

3.14 Class Of Service (COS)

3.15 Daylight Saving Time

3.16 Default Set

3.17 Direct In Dialing (DID)

3.18 Direct Inward System Access (DISA)

3.19 Emergency Call

3.20 Extension Password

3.21 Fax/Modem

3.22 Flash – Analog Port (SLT) Flash Recognition

3.23 Hold Recall Time

3.24 IP Trunk

3.25 Message Waiting Indication (MWI)

3.26 Music on Hold

3.27 Numbering Plan

3.28 PSTN Backup

3.29 Registration Server

3.30 Remote Registration

3.31 Service Mode

3.32 Station Message Detailed Recording (SMDR)

3.33 System Speed Dial

3.34 S ystem Time & Date

3.35 Trunk Group

3.36 UCD (Uniform Call Distribution) Group (or Hunt Group)

3.37 IGW Group

3.38 Wizard Setup