Mio Miosmart User Manual

Introduction ........................................................................................................... 3
MioSMART app .................................................................................................... 4
Downloading the MioSMART app ................................................................... 4
Logging in ........................................................................................................ 5
General functions and settings ........................................................................ 6
Grouping your devices ............................................................................... 7
Using the camera ................................................................................................. 8
Getting to know your device ............................................................................ 8
Mounting the device ................................................................................... 9
Inserting a memory card ...........................................................................11
Turning the device on .................................................................................... 12
Resetting the device ................................................................................. 12
Managing from the MioSMART app .............................................................. 13
Connecting the device .............................................................................. 13
Watching the live video ............................................................................ 15
Using the toolbar ...................................................................................... 16
Accessing the event list ............................................................................ 17
Accessing the captured media ................................................................. 18
Changing the camera settings ................................................................. 18
Using the personal cloud gateway ..................................................................... 20
Getting to know your device .......................................................................... 20
Connecting an external storage device ......................................................... 20
Turning the device on .................................................................................... 21
Connecting to the network............................................................................. 21
Managing from the MioSMART app .............................................................. 22
Adding the device ..................................................................................... 22
Recording videos remotely ....................................................................... 23
File management ..................................................................................... 24
Changing the gateway settings ................................................................ 25
1
Using the hub and sensors ................................................................................. 26
Getting to know your device .......................................................................... 26
Turning the device on .................................................................................... 27
Setting up the sensor .................................................................................... 28
Managing from the MioSMART app .............................................................. 30
Connecting to the network ....................................................................... 30
Pairing the sensors .................................................................................. 33
Viewing the event list ............................................................................... 35
Upgrading the devices ........................................................................................ 36
For more information .......................................................................................... 37
Troubleshooting ............................................................................................. 37
Online support ............................................................................................... 38
Mio Advantage............................................................................................... 38
Regulatory information .................................................................................. 38
CE ............................................................................................................ 38
WEEE ....................................................................................................... 40
Safety precautions......................................................................................... 40
About charging ......................................................................................... 40
About the charger ..................................................................................... 40
Caring for your device ................................................................................... 41
2

Introduction

The MioSMART solution provides you with various Smart Home products that can be integrated into an enhanced surveillance system.
Note: Depending on your region, certain MioSMART models may not be available.
a.
d.
c.
b.
a. MioSMART app on your mobile device
b. VixCam
c. Hub and sensors
d. Personal Cloud Gateway
3

MioSMART app

The MioSMART app is an integrated application that allows you to manage and control your camera, personal cloud gateway, hub and sensors. You can download the MioSMART app for free from Apple Store and Google Play Store.
Note:
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The MioSMART app is compatible with iOS 8.0 - 9.3 and Android 4.4 - 6.0 devices.
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Make sure that your mobile device is connected to the wireless network.

Downloading the MioSMART app

Download and install the MioSMART app, using one of the following methods:
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Search for "MioSMART" in Apple App Store or in Google Play Store.
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S
can the QR code as shown below if you have a QR code reader app installed on
the mobile device.
iOS Android
4

Logging in

Start the MioSMART app and follow the on-screen instructions to set up your account. When done, log in to the system.
1. Tap Create account.
2. Enter a valid email address and password, and then tap Create.
3. A conrmation email will be sent to your email address.
4. Click Conrm Email in the email to activate the account.
5. Once the account is activated, tap Log in in the MioSMART app.
6. Enter your email address and password, and then tap Log in.
1 2 3
4 5 6
Note: The password must be 8 to 20 characters (letters and numbers only; one letter is mandatory).
5

General functions and settings

The main screen of the MioSMART app provides the access to connecting the MioSMART devices. For the information on connecting the devices, see the following chapters in this manual.
1
1
2
3
On the main screen, tap to access the settings menu.
Connecting the hub and sensors
2
Connecting the personal cloud gateway
3
Connecting the camera
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Tap All devices to access the connected devices.
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Tap Groups to access the connected devices in the
dened group.
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Tap My account to access the account's information.
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Tap Change password to change the
You can do the followings:
password of the account. Enter the old password and the new password twice. When done, tap Update.
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Tap Log out to log out of the account.
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Tap Info to view the software information.
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Tap Exit to close the app.
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Grouping your devices

Follow the procedure to group the connected devices in your account:
1. Tap > Groups to access the Group screen.
2. On the Group screen, tap .
3. On the Settings screen, tap Group name to enter the group's name, and then tap Add device to select the devices for the group. When done, tap OK to return to the Settings screen.
4. Tap Save to save the created group
5. To customise the group, tap and repeat the steps above.
7

Using the camera

Getting to know your device

VixCam C10
VixCam C12
1
Light sensor
2
Camera lens
3
LED indicator
4
Microphone
5
Camera stand
6
Memory card slot
7
RESET button
8
Speaker
9
Micro-USB connector
1
Light sensor
2
Camera lens
3
Microphone
4
RESET button
5
LED indicator
6
Micro-USB connector
7
Memory card slot
8
Speaker
8

Mounting the device

The VixCam C10 is designed with a magnetic stand that allows you to install it in various locations, such as the level surface of any object, the wall or ceiling, or an object with metal surface.
The VixCam C12 can be placed on a level surface or mounted on the wall.
9
Follow the illustrations to mount the camera on a concrete surface by using the provided accessory and screw kit.
VixCam C10
1. Drill 3 holes on the surface and hammer the wall plugs into the holes.
2. Lock the metal plate securely by fastening the screws.
3. Attach the camera to the metal plate properly.
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VixCam C12
1. Drill 2 holes on the surface and hammer the wall plugs into the holes. Lock the camera holder securely by fastening the screws.
2. Attach the camera to the holder securely by fastening the xing bolt.
3. Adjust the lens position by loosing and then fastening the xing bolt on the camera holder.
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b
a
10

Inserting a memory card

You can record the video locally once a memory card is inserted in the camera. The camera supports the Class 10 memory cards with 8 GB - 32 GB capacity.
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Hold the card by the edges and gently insert it into the slot as shown in the illustration.
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To remove a card, gently push the top edge of the card inwards to release it and pull it out of the slot.
Note:
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Disconnect from the AC power before inserting or removing the card.
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Do not apply pressure to the centre of the memory card.
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MiTAC does not guarantee the product’s compatibility with memory cards from all manufacturers.
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Turning the device on

Connect the home charger cable to the Micro-USB connector on the camera (1), and the mains power charger to the power socket on the wall (2). The camera automatically turns on when connected to the power source.
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The LED indicator shows the system status:
Status Description
On The device is turned on.
Flashing quickly The device is connecting to the wireless network.
Flashing slowly The device enters the Access Point mode.
Off

Resetting the device

To restart the device and restore the factory default settings, press and hold the RESET button (by inserting a small rod such as a straightened paper clip) until you see the indicator light.
The device is connected to the wireless network successfully.
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Managing from the MioSMART app

Connecting the device

Before using the device for the rst time, you need to connect the device to your
wireless network via the MioSMART app. Connect the camera to the power source.
The LED indicator lights up and then ashes slowly with notication sounds,
indicating that the camera is ready for connecting.
1. Start the MioSMART app, log in to the system, and then tap IP Camera.
2. Use your mobile device to scan the QR code that is located on the bottom of the camera stand.
Note: If you cannot scan the QR code, tap information, including:
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UID: Enter the 20-digit UID displayed below the QR code.
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Device password: Enter the password "miosmart" (default; case-sensitive).
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Device name: Enter the device name to identify the device.
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In the section, enter the device SSID (IPCAM-AP-###) that is displayed on your mobile device's WIFI settings screen.
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In the section, select the wireless network to connect the device to.
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In the section, enter the password of your wireless network.
3. Enter the device name (to identify the device) and your wireless network password. When done, tap .
4. Wait until a message indicates that the device has been added successfully.
For security purposes, it is strongly recommended to change the device's
default password. To complete, tap Change password to change the camera's password.
Cannot use QR code? to manually enter the required
13
1 2 3 4
Note: For iOS users, a pop-up notication screen will display during adding the device via wireless
mode. When prompted, follow the on-screen instructions to connect your mobile device's WIFI to the device's SSID (as shown on the screen). When done, return to the MioSMART app and wait until the connection is completed.
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5. When done, the screen will display the camera list.
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The shortcuts next to the camera item allows you to view the event list, preview photos/videos and change the camera settings.
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You can add up to 4 cameras to your account. To add a new camera, tap
on the camera list.

Watching the live video

Tap the thumbnail on the camera list to watch the live video of the selected camera.
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The screen displays the information of the camera, including the number of users connected to the camera, video quality and connection quality.
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You can view the video in full-screen mode by turning your mobile device sideways.
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Zoom in or zoom out of the image by sliding your
ngertips apart or together on the screen.
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Slide on the live video screen to pan or tilt the camera lens. (For selected models only.)
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Using the toolbar

Use the toolbar at the bottom of the screen to change the settings for the video.
Note: When viewing the video in full-screen mode, tap on the screen to display or hide the toolbar.
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1
Turns the speaker on/off. When it is turned on ( ), you can talk to the
8 10
others via the camera by using the Press to talk button ( ) button on the screen.
2
Starts recording. Tap the button again ( ) to stop recording.
The recorded
les will be saved on your mobile device.
3
Captures and saves a still image on your mobile device.
4
Up to 4 preset positions can be set for the camera lens, allowing you to move
the camera lens to the desired angle easily. (For selected models only.)
1. Pan and tilt the camera lens to a desired angle.
2. Tap , and then tap and hold the / / / button to set the preset angle.
3. You can now change to a preset angle of the camera lens by tapping >
/ / / .
5
Starts the Cruise mode. (For selected models only.)
1. Tap > Auto pan / Auto tilt and the camera will start patrolling horizontally/vertically.
2. Tap Stop to exit the Cruise mode.
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6
When the camera is mounted on the ceiling, you can ip the image vertically.
7
Mirrors the image horizontally.
8
Sets the image quality (Medium or High) of the video.
9
Adjusts the brightness level of the image (Lowest / Low / Medium / High /
Highest).
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Adjusts the contrast level of the image (Lowest / Low / Medium / High /
Highest).

Accessing the event list

Tap to access the event list to view the event recordings.
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All event recordings are sorted chronologically.
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Tap the desired item on the list for playback. During playback, tap
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To search for an event recording within a certain time period, tap
at the bottom of the list and assign a
/ to pause/play the video.
time frame by selecting Withing an hour (or half a day / a day / a week) from the pop-up menu. To specify a time period, select Customise > Done, and then select the desired time period.
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Accessing the captured media

Tap to access the photos and videos taken by the camera from the app.
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Tap the Photos tab to display the thumbnails of the photos. Tap to view the desired item.
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Tap the Videos tab to display the thumbnails of the videos. Tap to view the desired item. During playback,
/ to pause/play the video.
tap
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When viewing the photo/video, you can tap Edit and then select
to share the le or to delete the le.

Changing the camera settings

Tap to access the camera settings.
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Name: Displays the camera's name. Tap to edit the name.
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Change password: Changes the password to log in to the camera.
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WIFI network: Changes the wireless network for the camera.
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Notication interval: Sets the time interval for the system to send one notication
when motion is detected. Select No limits to send notications whenever motion is detected or Off to disable the alert function.
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Recording mode: When the memory card is inserted into the camera, select 24-hr recording to start continuous recording, or Event recording to start recording when
motion is detected. Select Off to disable the recording function. The recorded les will be saved to the memory card.
Note: To use the event recording function, the Motion detection option must be enabled by tapping > Event settings > Motion Switch > ON.
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Time zone: Selects the correct time zone of your location.
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Format SD card: Formats the inserted memory card on the camera. (All data will be erased.)
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Event settings: Use the Motion Switch (ON / OFF) to enable or disable the motion detection function. Once enabled, you can set the motion sensitivity level (Low / Medium / High / Highest) for automatic triggering of the event recording.
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Device information: Displays the information of the camera.
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Reconnect: Tap to reconnect your mobile device to the camera when needed.
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Remove camera: Remove the camera from this account.
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Using the personal cloud gateway

Getting to know your device

1
RJ-45 connector
2
RESET button
3
Power indicator
4
Network indicator
5
POWER button
6
USB port
7
Micro-USB connector

Connecting an external storage device

The device works as additional storage for the MioSMART system. It needs to connect an external storage device (FAT32 and NTFS formats) for storage capacity (up to 4 TB). Connect the external device to the USB port of the device before turning the device on.
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Turning the device on

1. Connect the home charger cable to the Micro-USB connector on the device (1), and the mains power charger to the power socket on the wall (2).
2
1
2. Briey press the POWER button to turn the device on. When the device is turned
on, the Power indicator glows in green.

Connecting to the network

Connect the device to the router/switch by using the provided Ethernet cable. When the device is connected to the network, the Network indicator glows in blue.
21

Managing from the MioSMART app

Adding the device

Follow the procedure to add the personal cloud gateway in the MioSMART app.
1. Start the MioSMART app, log in to the system, and then tap Personal Cloud Gateway.
2. Tap the QR code icon.
3. Use your mobile device to scan the QR code that is located on the bottom of the device.
Note: If you cannot scan the QR code,
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Name: Enter the device name to identify the device.
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UID: Enter the 20-digit UID displayed below the QR code.
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Password: Enter the password "miosmart" (default; case-sensitive).
4. Enter the device name (to identify the device) and tap Conrm. When done, the screen will display the personal cloud gateway list.
1 32 4
enter the required information manually, including:
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Recording videos remotely

With a MioSMART VixCam installed in the network, you can add the camera in the personal cloud gateway to record videos remotely.
1. Tap on the main screen of personal cloud gateway list.
2. Tap .
3. Tap the QR code icon.
4. Use your mobile device to scan the camera's QR code.
Note: If you cannot scan the QR code,
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UID: Enter the 20-digit UID displayed below the camera's QR code.
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Password: Enter the password "miosmart" (default; case-sensitive).
enter the information of the camera manually, including:
5. Tap Conrm.
6. When done, the connected camera will appear on the screen.
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5
64
Note:
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When you use the personal cloud gateway to connect the camera for remote video recording, the length of the video clip may be shortened automatically in case of an unstable wireless connection.
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For iOS users, the video recorded remotely cannot be directly downloaded via the MioSMART app for playback.

File management

Tap the desired item on the personal cloud gateway list to do the following:
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Use the Search bar ( ) to search for les stored on the storage device.
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Tap the Menu icon ( ) to add a folder, sort les, select les and upload les to the storage decice. When a le
is selected, you can delete/rename/download/move/copy
the le.
24

Changing the gateway settings

Tap on the personal cloud gateway list to change the device's password, edit the device's name, remove the device from your account, etc.
Note: For security purposes, it is strongly recommended to change the device's default password.
25

Using the hub and sensors

Getting to know your device

Hub G10
1
2
3
4
5
6
7
Door/Window Sensor R12 Motion Sensor R14
LED indicator RESET button SD card slot Antenna RJ-45 connector USB port
Micro-USB connector
1
Pair button
2
LED indicator
3
Sensing points
1
Pair button
2
LED indicator
26

Turning the device on

Connect the home charger cable to the Micro-USB connector on the hub (1), and the mains power charger to the power socket on the wall (2). The hub automatically turns on when connected to the power source.
2
1
The LED indicator shows the system status:
Status Description
Solid red The device is turned on.
Flashing red and green
Solid green
The device enters the Access Point mode.
The device is connected to the wireless network successfully.
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Setting up the sensor

1. Open the cover of the sensor.
2. Insert the AAA batteries into the battery tray of the sensor.
3. Replace the cover.
Door/Window Sensor R12
Motion Sensor R14
28
4. The sensor can be installed in various locations by an easy "peel-and-place" setup. Follow the instructions to mount the sensor wherever you want.
While mounting the door/window sensor, ensure the sensing points are properly
aligned. The distance between the two points should be less than 1 cm.
< 1 cm
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Note:
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It is not recommended to use Manganese/Ni-Cd/Ni-MH batteries for the device.
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Conrm the polarities ( ) while inserting the batteries.
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The MioSMART app will remind you of low battery power for the sensor. Once prompted, replace the batteries immediately.
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Use only the correct type of battery.
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Do not heat, open, puncture, mutilate or dispose of batteries in re.
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Dispose of batteries in accordance with local and national disposal regulations.
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Remove the batteries if they are worn out or before storing your device for an extended period of time.

Managing from the MioSMART app

Connecting to the network

Turn the hub on and connect it to the network via the MioSMART app using the wired mode or wireless mode.
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Wired mode: Connect the hub to the router/switch by using the provided Ethernet cable.
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Wireless mode: The hub will automatically search the wireless network to connect to.
Note: Do not connect the Ethernet cable if you want to connect the hub via the wireless mode.
Follow the procedure to connect the hub to your wireless network.
1. Start the MioSMART app, log in to the system, and then tap Smart Home.
2. Use your mobile device to scan the QR code that is located on the bottom of the device.
Note: If you cannot scan the QR code, tap
Cannot use QR code? to manually enter the required
information, including:
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UID: Enter the 20-digit UID displayed below the QR code.
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Device password: Enter the password "miosmart" (default; case-sensitive).
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Device name: Enter the device name to identify the device.
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In the section, enter the device SSID (MioSMART-##########) that is displayed on your mobile device's WIFI settings screen.
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In the section, select the wireless network to connect the device to.
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In the section, enter the password of your wireless network.
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3. Wired mode: Select Wired, and then enter the device name (to identify the device).
Wireless mode: Select Wireless, and then enter the device name (to identify the
device) and the password of your wireless network. When done, tap .
4. Wait until a message indicates that the device has been added successfully.
For security purposes, it is strongly recommended to change the device's
default password. To complete, tap Change password to change the camera's password.
1 2
3
32
4
Note: For iOS users, a pop-up notication screen will display during adding the device via wireless
mode. When prompted, follow the on-screen instructions to connect your mobile device's WIFI to the device's SSID (as shown on the screen). When done, return to the MioSMART app and wait until the connection is completed.

Pairing the sensors

Before using a sensor for the rst time, you need to pair it with the MioSMART hub
(may be sold separately). During pairing, place the hub and the sensor closely within 1 metre.
1. Start the MioSMART app, log in to the system, and then tap Smart Home.
2. Tap the hub icon ( ).
3. Tap to add a sensor.
4. Tap the Pair button ( ).
5. Use a small rod (such as a straightened paper clip) to press the sensor's Pair
button for 2 seconds. The sensor's LED indicator ashes in red, indicating that
the pairing is in progress.
6. When done, the connected sensor will be displayed on the sensor list.
33
1 2 3 4
5 6
Note: If you want to remove a hub or a sensor, tap the icon on the hub list or the sensor list,
and then tap .
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Now you will receive alerts ( ) on your mobile device when the sensor is triggered.

Viewing the event list

1. Start the MioSMART app, log in to the system, and then tap Smart Home.
2. Tap the hub icon ( ).
3. Tap the desired sensor icon.
4. The screen will display the event list of the triggered alerts.
1 2 3 4
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Upgrading the devices

Occasionally, Mio may offer free system updates to improve user experiences.
You can upgrade the device via OTA (over-the-air) updates. When a new rmware
version is available, you will be asked to upgrade your device when you log in to the app. Tap Upgrade to upgrade your device.
Note: OTA updates may be interrupted if the wireless connection is unstable.
36

For more information

Troubleshooting

Problem Solution
I have applied for an account on the MioSMART app but I have
not received the conrmation
email.
I cannot connect the device by scanning the QR code.
The device is connected to the network successfully, but I cannot add it using the MioSMART app.
When I try to reconnect the device due to networking issues,
I cannot nd it in the MioSMART
app. I have changed the device's
password. What can I do if I forget it?
I moved the device to another
location and nd that I cannot
add it using the MioSMART app.
Tap Resend email on the Account created screen and check your email account again.
In some cases, the conrmation email may be
judged as a spam email by the email server. Please check the junk email folder of your email account.
You can connect the device by manually entering the required settings, including the device UID and password, device name, wireless network SSID and password.
Please check whether the device and your mobile device are connected to the same network.
Reset the device and try again.
Reset the device to restore the default password.
Reset the device before you connect it to a different wireless network.
37
Problem Solution
My USB ash drive is
unavailable when I connect it to the device.
Please check the format of your USB ash
drive. The device only supports external storage devices in the FAT32 and NTFS formats.
If a problem persists, contact our Technical Support for assistance.

Online support

For 24/7 help and support with Mio products, visit our Technical Support website at: www.mio.com

Mio Advantage

If you have a faulty product or you would like to speak to a member of our Technical Support team, register your Mio on Mio Advantage to obtain the Technical Support phone numbers for your region.

Regulatory information

CE
For regulatory identication purposes:
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MioSMART VixCam C10 is assigned a model number of N525_01.
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MioSMART Hub G10 is assigned a model number of N525_02.
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MioSMART Door/Window Sensor R12 is assigned a model number of N525_03.
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MioSMART Motion Sensor R14 is assigned a model number of N525_04.
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MioSMART Personal Cloud Gateway S10 is assigned a model number of N525_05.
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MioSMART VixCam C12 is assigned a model number of N525_06.
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Products with the CE marking comply with the Electromagnetic Compatibility Directive (2014/30/EU) - issued by the Commission of the European Community.
Compliance with these directives implies conformity to the following European Standards:
EN55022: 2010 / AC:2011 EN61000-3-2:2014 EN61000-3-3:2013 EN55024: 2010 EN61000-4-2:2008 EN61000-4-3:2006 + A2: 2010 EN61000-4-4:2012 EN61000-4-5:2014 EN61000-4-6:2013 EN61000-4-8:2009 EN61000-4-11:2004 EN 300 328 V1.9.1: 2015 EN 301 489-1 V1.9.2: 2011 EN 301 489-17 V2.2.1: 2012 EN 60950-1: 2006
The manufacturer cannot be held responsible for modications made by the User
and the consequences thereof, which may alter the conformity of the product with the CE Marking.
Declaration of conformity
Hereby, MiTAC declares that this N525_01/N525_02/N525_03/N525_04/N525_05/ N525_06 is in compliance with the essential requirements and other relevant provisions of Directive 2014/30/EU.
39

WEEE

This product must not be disposed of as normal household waste, in accordance with the EU directive for waste electrical and electronic equipment (WEEE – 2012/19/EU). Instead, it should be disposed of by returning it to the point of sale, or to a municipal recycling collection point.

Safety precautions

About charging

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Use only the charger supplied with your device. Use of another type of charger may result in malfunction and/or danger.
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This product is intended to be supplied by a LISTED Power Unit marked with “LPS”, “Limited Power Source” and output rated + 5 V dc / 2 A.
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Use a specied battery in the equipment.

About the charger

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Do not use the charger in a high moisture environment. Never touch the charger when your hands or feet are wet.
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Allow adequate ventilation around the charger when using it to operate the device or charge the battery. Do not cover the charger with paper or other objects that will reduce cooling. Do not use the charger while it is inside a carrying case.
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Connect the charger to a proper power source. The voltage requirements are found on the product case and/or packaging.
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Do not use the charger if the cord becomes damaged.
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Do not attempt to service the unit. There are no serviceable parts inside. Replace the unit if it is damaged or exposed to excess moisture.
40

Caring for your device

Taking good care of your device will ensure trouble-free operation and reduce the risk of damage.
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Keep your device away from excessive moisture and extreme temperatures.
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Avoid exposing your device to direct sunlight or strong ultraviolet light for extended periods of time.
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Do not place anything on top of your device or drop objects on your device.
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Do not drop your device or subject it to severe shock.
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Do not subject your device to sudden and severe temperature changes. This could cause moisture condensation inside the unit, which could damage your device. In the event of moisture condensation, allow the device to dry out completely before use.
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Never clean your device with it powered on. Use a soft, lint-free cloth to wipe the screen and the exterior of your device.
l
Never attempt to disassemble, repair or make any modications to your device.
Disassembling, modifying or any attempt to repair could cause damage to your
device, may inict bodily harm or damage to property and will void any warranty.
l
Do not store or carry ammable liquids, gases or explosive materials in the same
compartment as your device, its parts or accessories.
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To discourage theft do not leave the device and accessories in plain view in an unattended place.
l
Overheating may damage the device.
41
Revision: R00 (12/2016)
Disclaimer
The screenshots in this manual may differ between different operating systems and software versions. You are recommended to download the latest User Manual of your product from Mio website (www.mio.com).
Specications and documents are subject to change without notice. MiTAC does
not warrant this document is error-free. MiTAC assumes no liability for damage incurred directly or indirectly from errors, omissions or discrepancies between the device and the documents.
Notes
Not all models are available in all regions.
Depending upon the specic model purchased, the colour and look of your device
and accessories may not exactly match the graphics shown in this document.
MiTAC Europe Ltd
www.mio.com
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