Marantz SR-9200-2 Sevice Bulletin

Date: 15-May.-2003 Model: SR8200,SR9200

x for information customer

Page: 1 / 1 REF.NBR:MZ02-030

SERVICE BULLETIN

Circulation: Application:

complaint in case of service
mandatory

...................

[PHENOMENON]

When Playback DVD of USA edition, the sound of Dolby Digital is interrupted.

Specially, it occurs in Pearl Harbor, Jurassic Park 3, Beast Monster and Stuntman DVD.

[SOLUTION]

The version of the Dolby encorder was changed to cope with Dolby EX.
Update the firm ware of the CPU(QU01) and DSP(Q671) to the following version or the latest version.

See Below

Subject:

The problem that the sound of Dolby Digital is
Interrupted.

Int.ref:

1. The version of the CPU(QU01) : 011225 01

2. The version of the DSP(Q671) : CD 07 01030102

: CD 03 01010302

Refer to 97 and 98 pages for the procedure of update firmware.

[NECESSARY PART]

Firmware update Disc *SR9200CDR

[REMARKS]

This improvement has been done in the production line after
the Lot number MZxxxxxx06xxxx and later.(SR9200/U1B/S1G)
the Lot number MZxxxxxx04xxxx and later.(SR8200/U1B/S1G)

The Lot number is mentioned the serial number label on the rear panel.
(ex.MZxxxxxx06xxxx)

WQ-19 2 817/additional rule 3 (1st Issue 2003-03-19)

Approved by S.NAGAO Written by

Date:

15-May-2003 Model SR9200/SR8200

Page:

REF.NBR:

Int.ref:

SERVICE BULLETIN

1/1

Subject:

Circulation: Application:

x for information

customer complaint
in case of service
mandatory

...................

[ PHENOMENON]

1. Sound cut a little at the beginning of the track with digital connection and with CD or DVD playback. It will happen
with first playback and after track skip.

2. Volume level will decrease a little when changed from Digital input (as CD input) to Analog input (as Tape input) ,
and vice versa.
It happens only the Bass/Treble control is set to other than default “0” setting.

[SOLUTION]

Update the firmware for CPU and DSP.

ALL

Sound cut a little at the beginning of the track
Volume level will decrease when changed Digital and
Analog input

MZ03-010

Firmware for CPU : SR9200UP_NEW_DSP_030124
Firmware for DSP : SR9200UP_NEW_H8_0130_1
(Unzip the file distributed before update.)

Please refer to the SR9200/SR8200 Service manual page 87 “9.UPDATE FIRMWARE” about details of updating the
firmware.

[REMARKS]

After update the unit, following surround mode will be changed. (Caused by new DSP firmware.)
So, please explain to your customer this change.

* SR9200

1. THX Ultra mode => THX Ultra2 mode

2. SRS CS => SRS CS II

* SR8200

1. SRS CS => SRS CS II

This countermeasure only applies to this claim.

Approved by H.TAMURA Written by K.ONO