Read the following information before using the service manual.
What you can do with this manual
Search for a Ref. No. (phrase)
(Ctrl+Shift+F)
You can use the search function in Acrobat Reader to
search for a Ref. No. in schematic diagrams, printed
wiring circuit diagrams, block diagrams, and parts
lists.
1. Press
• The Search window appears.
2. Enter the Ref. No. you want to search for in the
Search window, and then click the
• A list of search results appears.
Ctrl+Shift+F
Shift
Ctrl
on the keyboard.
F
Search
button.
Jump to the target of a schematic diagram
connector
Click the Ref. No. of the target connector in the red
box around a schematic diagram connector.
•The screen jumps to the target connector.
CP401
v
CP106
3. Click an item on the list.
• The screen jumps to the page for that item, and the
search phrase is displayed.
• Page magnication stays the same as before the
jump.
3
Using Adobe Reader (Windows version)
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The Sign function lets you add notes to the data in
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Save the le once you have nished adding notes.
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[Example using Adobe Reader 9]
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,
5
SAFETY PRECAUTIONS
The following items should be checked for continued protection of the customer and the service technician.
leakage current check
Before returning the set to the customer, be sure to carry out either (1) a leakage current check or (2) a line to chassis
resistance check. If the leakage current exceeds 0.5 milliamps, or if the resistance from chassis to either side of the
power cord is less than 460 kohms, the set is defective.
Be sure to test for leakage current with the AC plug in both polarities, in addition, when the set's power is in each state
(on, off and standby mode), if applicable.
CAUTION
Please heed the following cautions and instructions during servicing and
inspection.
◎ Heed the cautions!
Cautions which are delicate in particular for servicing are
labeled on the cabinets, the parts and the chassis, etc. Be
sure to heed these cautions and the cautions described in
the handling instructions.
◎ Cautions concerning electric shock!
(1) An AC voltage is impressed on this set, so if you touch
internal metal parts when the set is energized, you
may get an electric shock. Avoid getting an electric
shock, by using an isolating transformer and wearing
gloves when servicing while the set is energized, or
by unplugging the power cord when replacing parts,
for example.
(2) There are high voltage parts inside. Handle with extra
care when the set is energized.
◎ Caution concerning disassembly and assembly!
Through great care is taken when parts were
manufactured from sheet metal, there may be burrs on
the edges of parts. The burrs could cause injury if ngers
are moved across them in some rare cases. Wear gloves
to protect your hands.
◎ Use only designated parts!
The set's parts have specic safety properties (re
resistance, voltage resistance, etc.). Be sure to use parts
which have the same properties for replacement. The
burrs have the same properties. In particular, for the
important safety parts that are indicated by the z mark
on schematic diagrams and parts lists, be sure to use the
designated parts.
◎ Be sure to mount parts and arrange the wires
as they were originally placed!
For safety seasons, some parts use tapes, tubes or other
insulating materials, and some parts are mounted away
from the surface of printed circuit boards. Care is also
taken with the positions of the wires by arranging them
and using clamps to keep them away from heating and
high voltage parts, so be sure to set everything back as it
was originally placed.
◎ Make a safety check after servicing!
Check that all screws, parts and wires removed or
disconnected when servicing have been put back in
their original positions, check that no serviced parts have
deteriorate the area around. Then make an insulation
check on the external metal connectors and between the
blades of the power plug, and otherwise check that safety
is ensured.
(Insulation check procedure)
Unplug the power cord from the power outlet, disconnect
the antenna, plugs, etc., and on the power. Using a 500V
insulation resistance tester, check that the insulation
resistance value between the inplug and the externally
exposed metal parts (antenna terminal, headphones
terminal, input terminal, etc.) is 1MΩ or greater. If it is
less, the set must be inspected and repaired.
CAUTION
Concerning important safety
parts
Many of the electric and the structural parts used in the
set have special safety properties. In most cases these
properties are difcult to distinguish by sight, and the use
of replacement parts with higher ratings (rated power
and withstand voltage) does not necessarily guarantee
that safety performance will be preserved. Parts with
safety properties are indicated as shown below on the
wiring diagrams and the parts list in this service manual.
Be sure to replace them with the parts which have the
designated part number.
(1) Schematic diagrams Indicated by the z mark.
(2) Parts lists Indicated by the z mark.
The use of parts other than the designated parts could
cause electric shocks, res or other dangerous situations.
6
NOTE FOR SCHEMATIC DIAGRAM
WARNING:
Parts indicated by the z mark have critical characteristics. Use ONLY replacement parts recommended by the manufacturer.
CAUTION:
Before returning the set to the customer, be sure to carry out either (1) a leakage current check or (2) a line to chassis resistance check. If
the leakage current exceeds 0.5 milliamps, or if the resistance from chassis to either side of the power cord is less than 460 kohms, the set
is defective.
WARNING:
DO NOT return the set to the customer unless the problem is identied and remedied.
NOTICE:
ALL RESISTANCE VALUES IN OHM. k=1,000 OHM / M=1,000,000 OHM
ALL CAPACITANCE VALUES ARE EXPRESSED IN MICRO FARAD, UNLESS OTHERWISE INDICATED. P INDICATES MICRO-MICRO FARAD. EACH
VOLTAGE AND CURRENT ARE MEASURED AT NO SIGNAL INPUT CONDITION. CIRCUIT AND PARTS ARE SUBJECT TO CHANGE WITHOUT
PRIOR NOTICE.
NOTE FOR PARTS LIST
1. Parts indicated by
2. When ordering a part, make a clear distinction between "1" and "I" (i) to avoid mis-supplying.
3. A part ordered without specifying its part number can not be supplied.
4. Part indicated by " ★ " mark is not illustrated in the exploded view.
WARNING: Parts indicated by the z mark have critical characteristics. Use ONLY replacement parts recommended by the manufacturer.
"nsp"
on this table cannot be supplied.
INSTRUCTIONS FOR HANDLING SEMI-CONDUCTORS AND OPTICAL UNIT
Electrostatic breakdown of the semi-conductors or optical pickup may occur due to a potential difference caused by
electrostatic charge during unpacking or repair work.
1. Ground for Human Body
Be sure to wear a grounding band (1 MΩ) that is properly grounded to remove any static electricity that may be charged
on the body.
2. Ground for Workbench
Be sure to place a conductive sheet or copper plate with proper grounding (1 MΩ) on the workbench or other surface,
where the semi-conductors are to be placed. Because the static electricity charge on clothing will not escape through the
body grounding band, be careful to avoid contacting semi-conductors with your clothing
<Incorrect>
CBA
<Correct>
1MΩ
Grounding Band
1MΩ
CBA
Conductive Sheet or
Copper Plate
7
Personal notes:
8
TECHNICAL SPECIFICATIONS
nAudio section
• Analog
Input sensitivity/Input impedance : 200 mV/47 kΩ/kohms
Frequency response : 10 Hz – 100 kHz — +1, –3 dB (Direct mode)
S/N : 105 dB (IHF–A weighted, Direct mode)
Distortion : 0.005 % (20 Hz – 20 kHz) (Direct mode)
Rated output : Unbalanced RCA pre-output : 1.2 V
• Digital
D/A output : Rated output — 2 V (at 0 dB playback)
Digital input : Format — Digital audio interface
• Phono equalizer
Input sensitivity : 2.5 mV
RIAA deviation : ±1 dB (20 Hz to 20 kHz)
S/N : 74 dB (A weighting, with 5 mV input)
Distortion factor : 0.03 % (1 kHz, 3 V)
Total harmonic distortion — 0.008 % (1 kHz, at 0 dB)
S/N ratio — 102 dB
Dynamic range — 100 dB
nVideo section
• Standard video connectors
Input/output level and impedance : 1 Vp-p, 75 Ω/ohms
Frequency response : 5 Hz – 10 MHz — 0, –3 dB
• Color component video connector
Input/output level and impedance : Y signal — 1 Vp-p, 75 Ω
Frequency response : 5 Hz - 60 MHz — 0, –3 dB
nTuner section
(Note : μV at 75 Ω, 0 dBf = 1 x 10
Reception frequency range : FM 87.5 MHz - 107.9 MHz (for U)
Effective sensitivity : FM 1.5 μV (14.8 dBf) (for U)
S/N ratio : MONO ― 78 dB (for U)
Distortion : MONO ― 0.1 % (for U)
Balanced XLR pre-output: 2.4 V
PB / CB signal — 0.7 Vp-p, 75 Ω
PR / CR signal — 0.7 Vp-p, 75 Ω
FM 87.5 MHz - 108.0 MHz (for N)
AM 530 kHz - 1710 kHz (for U)
AM 522 kHz - 1611 kHz (for N)
FM 1.2 μV (12.8 dBf) (for N)
AM 20 μV (for U)
AM 18 μV (for N)
MONO ― 70 dB (for N)
STEREO ― 68 dB (for U)
STEREO ― 67 dB (for N)
HD ― 85 dB (for U)
Network type (wireless LAN standard) : Conforming to IEEE 802.11b
Security : WEP 64 bit, WEP 128 bit
Radio frequency : 2.4 GHz
No. of channels : 1 - 11 ch (for U)
z1 The Wi-Fi® CERTIFIED Logo and the Wi-Fi CERTIFIED On-Product Logo
are registered trademarks of the Wi-Fi Alliance.
WPA/WPA2-PSK (AES)
WPA/WPA2-PSK (TKIP)
1 - 13 ch (for N)
Conforming to IEEE 802.11g
Conforming to IEEE 802.11n
(Wi-Fi® compliant)z1
nBluetooth section
Communications system : Bluetooth Version 2.1 + EDR
Transmission power : Maximum 2.5 mW (Class 2)
Maximum communication range : Approx. 32.8 ft/10 m in line of sightz2
Frequency band : 2.4 GHz band
Modulation scheme : FHSS (Frequency-Hopping Spread Spectrum)
Supported proles : A2DP (Advanced Audio Distribution Prole)1.2
z2 The actual communication range varies depending on the inuence of
such factors as obstructions between devices, electromagnetic waves
from microwave ovens, static electricity, cordless phones, reception
sensitivity, antenna performance, operating system, application
software etc.
AVRCP (Audio Video Remote Control Prole)1.4
(Enhanced Data Rate)
nGeneral
Power supply : (for U) : AC 120 V, 60 Hz
Power consumption : 60 W
Power consumption in standby mode : 0.2 W
Power consumption in CEC standby mode : 0.5 W
Power consumption in network standby mode : 2.7 W
For purposes of improvement, specications and design are subject to
change without notice.
(for N) : AC 230 V, 50 Hz / 60 Hz
9
DIMENSION
Unit : in. (mm)
Weight : 22 lbs 8 oz (10.2 kg)
(32)
1 3/8
14 1/4 (361)
3/4
(18)
16 1/4 (411)
1/2
(12)
(40)
1 5/8
10 5/8 (267)
(53)
2 1/8
7/8
(20)
15 1/2 (392)
17 3/8 (440)
9 3/4 (247)
6 3/4 (171)
7 3/8 (185)
2 3/8
(60)
2 (50)
.
13 1/2 (340)
5/8
(14)
2 (50)
10
CAUTION IN SERVICING
Initializing This Unit
Make sure to initialize this unit after replacing the microcomputer or any peripheral equipment, or the digital PCB.
1. Press the power button to turn off the power.
2. While holding down buttons "
3. Release the buttons after conrming that the display ashes at 1-second intervals.
* The unit is initialized.
MOVIE
" and "
MUSIC
" simultaneously, press the power button to turn on the power.
NOTE:
• If the unit fails to enter the service mode in step 3, repeat the procedure from step 1.
• Initializing the device restores the customized settings to the factory settings. Write down your settings in advance and
recongure the settings after initialization.
MUSICMOVIEX
JIG FOR SERVICING
Use the following jigs (extension cable kit) when repairing the PCBs.
Order with your dealer for the jigs your dealer if necessary.
8U-110084S : EXTENSION UNIT KIT : 1Set
8U-110136S : EXTENSION UNIT KIT : 1Set
(See page 72)
11
DISASSEMBLY
• Remove each part following the ow below.
• Reassemble the removed parts in the reverse order.
• Read "Precautions During Work" before reassembling the removed parts.
• If wire bundles are removed or moved during adjustment or part replacement, reshape the wires after completing
the work. Failure to shape the wires correctly may cause problems such as noise.
TOP COVER
FRONT PANEL ASSY
See "DISASSEMBLY"
1. FRONT PANEL ASSY
and "EXPLODED VIEW"
FRONT PCB
Ref. No. of EXPLODED VIEW : C5
HEAD PHONE PCB
Ref. No. of EXPLODED VIEW : C2
FRONT HDMI FFC CABLE PCB
Ref. No. of EXPLODED VIEW : C7
FRONT HDMI PCB
Ref. No. of EXPLODED VIEW : C3
FRONT SW PCB
Ref. No. of EXPLODED VIEW : C1
RADIATOR ASSY
See "DISASSEMBLY"
2. RADIATOR ASSY
and "EXPLODED VIEW"
H-DAM PCB
Ref. No. of EXPLODED VIEW : C10
GUIDE FFC1 PCB
Ref. No. of EXPLODED VIEW : C11
HEATSINK
Ref. No. of EXPLODED VIEW : M15
DIGITAL PCB ASSY
See "DISASSEMBLY"
3. DIGITAL PCB ASSY
and "EXPLODED VIEW"
DIGITAL PCB
Ref. No. of EXPLODED VIEW : C37
GUIDE FFC2 PCB
Ref. No. of EXPLODED VIEW : C36
CY920 MODULE ASSY
Ref. No. of EXPLODED VIEW : C39
VIDEO PCB ASSY
See "DISASSEMBLY"
4. VIDEO PCB ASSY
and "EXPLODED VIEW"
VIDEO PCB
Ref. No. of EXPLODED VIEW : C35
INPUT PCB ASSY
See "DISASSEMBLY"
5. INPUT PCB ASSY
and "EXPLODED VIEW"
INPUT PCB
Ref. No. of EXPLODED VIEW : C30
SMPS PCB
See "DISASSEMBLY"
7. SMPS PCB
and "EXPLODED VIEW"
SMPS PCB
Ref. No. of EXPLODED VIEW : C22
MAIN TRANS
See "DISASSEMBLY"
8. MAIN TRANS
and "EXPLODED VIEW"
MAIN TRANS
Ref. No. of EXPLODED VIEW : C21
XLR PCB ASSY
See "DISASSEMBLY"
6. XLR PCB ASSY
and "EXPLODED VIEW"
XLR PCB
Ref. No. of EXPLODED VIEW : C16
FRONT CNT PCB
Ref. No. of EXPLODED VIEW : C13
SIDE C PCB
Ref. No. of EXPLODED VIEW : C14
FUSE PCB
Ref. No. of EXPLODED VIEW : C12
12
Explanatory Photos for DISASSEMBLY
• For the shooting direction of each photos used in this manual, see the photo below.
• A, B, C and D in the photo below indicate the shooting directions of photos.
• The photographs with no shooting direction indicated were taken from the top of the unit.
• Photos of AV7702mkII U are used in this manual.
The viewpoint of each photograph
(Shooting direction : X) [View from the top]
↓Shooting direction: B↓
↓Shooting direction: D↓
↑Shooting direction: A↑
Front side
↑Shooting direction: C↑
13
1. FRONT PANEL ASSY
Proceeding : TOP COVER
(1) Remove the screws.
→
FRONT PANEL ASSY
View from the bottom
(2) Remove the screws. Cut the wire clamp, then remove the connector. Remove the FFC.
x2x2
STYLE PIN
FFC
FFC
x9
CN602
CN321
2. RADIATOR ASSY
Proceeding : TOP COVER
(1) Remove the screws.
FRONT PANEL ASSY→RADIATOR ASSY
→
Shooting direction: A
x3
(2) Cut the wire clamp, then remove the connector wire. Remove the screws.
CUTx4
x1x1
↑Shooting direction: D↑
CN481
CN482
CN920
CN922
CN921
↑Shooting direction: A↑
CN923CN483
CN484
↑Shooting direction: C↑
14
3. DIGITAL PCB
Proceeding : TOP COVER
(1) Remove the screws.
(2) Cut the wire clamp, then remove the connector. Remove the FFC.
BACK CHASSIS
→
x2
DIGITAL PCB
→
Shooting direction: A
CN903
CN531
x2
x16
x50
x2
CUTx5
(3) Remove the connector.
FFC
STYLE PIN
BN24ABN26A BN25A BN21A
BN23A
BN27A
FFC
CN321
15
4. VIDEO PCB
Proceeding : TOP COVER
(1) Cut the wire clamp, then remove the connector.
BACK CHASSIS
→
DIGITAL PCB
→
→
VIDEO PCB
5. INPUT PCB
Proceeding : TOP COVER
(1) Remove the connector.
BN28B
BN27B
BACK CHASSIS
→
BN64C
BN23C
BN26CBN24C
STYLEPIN
DIGITAL PCB
→
BN21B
VIDEO PCB
→
From HDAM PCB
From HDAM PCB
CUT x3
→
INPUT PCB
From HDAM PCB
From HDAM PCB
16
6. XLR PCB
Proceeding : TOP COVER
XLR PCB
→
(1) Remove the screws.
(2) Remove the connector.
BACK CHASSIS
→
DIGITAL PCB
→
View from the bottom
→
VIDEO PCB
x3
→
INPUT PCB
(3) Remove the screws.
7. SMPS PCB
Proceeding : TOP COVER
CN920
BACK CHASSIS
→
See "EXPLODED VIEW" for instructions on removing the SMPS PCB.
CN922
CN921
↑Shooting direction: A↑
→
CN923
DIGITAL PCB
→
x7
x2
x2
SMPS PCB
8. TRANS POWER
Proceeding : TOP COVER
See "EXPLODED VIEW" for instructions on removing the transformer (TRANS).
BACK CHASSIS
→
DIGITAL PCB
→
17
TRANS POWER
→
SPECIAL MODE
Special mode setting button
No. 1 - 5, 8 : While holding down buttons "A", "B" and "C" simultaneously, press the power button to turn on the power.
b
No. 6, 7 : While the power is on, hold down buttons "A" and "B" for at least 3 seconds .
b
No. 9 : While holding down buttons "A" and "B" simultaneously, insert the AC plug into the wall outlet to turn on the power.
b
No.ModeButton AButton BDescriptions
Version Display
1
(u-COM / DSP Error Display)
2Selecting the Mode for Service-related
2-1 Check the Video/Audio path Mode
2-2 232C Standby Clear Mode↑-
2-3 Operation Info Mode↑-
TUNER STEP Mode
2-4
(N model only)
3User Initialization ModeGAMEA-DSX
4Factory Initialization ModeMOVIEMUSIC
5PANEL / REMOTE LOCK Selection ModeBACKENTER
6CY920 Reboot ModeM-DAX
7CY920 Initialization ModeBACKENTEREnter this mode only after replacing Flash for CY920 and rewriting the rmware.
8USB Update modeHDMI OUTSTATUSSwitches this unit to USB Update mode.
9Forced USB All Device Write ModeHDMI OUTSTATUS
DIMMERSTATUS
ZONE
SELECT
CURSOR
f/d
↑-
BACK
DYNAMIC
Displays the version of rmware such as the main rmware or DSP. Errors that
have occurred are displayed.
(See page 19)
This is a display for turning on each service-related mode.
Service-related modes: No. 2-1 - No. 2-4
This is a special mode for service conrmation used during repair work to
-
simplify the conrmation work for the Audio channel / video channel. (See
page 24)
Switches from 232C standby mode to normal standby mode.
(See page 68)
Displays the accumulated operating time of the unit, the number of times the
power was switched on, and the number of occurrences of each protection. (See
page 68)
Enables reception STEP of the ANALOG TUNER to be changed.
(See page 69)
Initializes backup data.
(Settings for the Installer Setup are not initialized.)
Initializes backup data.
(The settings for the Installer Setup is also initialized.)
Start this unit in the PANEL/REMOTE LOCK selection mode so that PANEL LOCK
and Remote Lock can be switched between ON and OFF. (See page 70)
The CY920 is restarted after CY920 hang up.
EQ
Mode used when this unit cannot be recovered.
Forcibly switches this unit to USB update mode.
(See page 78)
NOTE:
When the volume indicator displays "", the set has entered a special mode for developers.
In this case, RS-232C communication cannot be used.
To cancel this special mode, press and hold the "
indicator returns to the normal display, RS-232C communication can be used.
DYNAMIC
EQM-DAX
X
MOVIE
CURSOR
MUSIC
GAME
"and "
f
DYNAMIC
VOL
A-DSX
STATUS
HDMI
OUT
" buttons for 3 seconds and longer. When the volume
BACKENTER
0
STATUS
DIMMER
ZONE
SELECT
18
1. Version Display Mode
1.1. Actions
Version information is displayed when the device is started in this mode.
1.2. Starting up
While holding down buttons "DIMMER" and "
then press the "STATUS" button to display the information in section 1.3 on the display.
The version list is also displayed on GUI while the version is displayed on the display.
b
1.3. Display Order
Error information("See "1.4. Error display") → q Model destination information, Serial Number
→ w Firmware Package Version → e Main µ-com, Main 1st Boot Loader Version → r DSP1/2/3/4 ROM
→ t Audio, Video PLD → y GUI SFLASH → u Ethernet 1st Boot Loader, Hardware ID
→ i Ethernet 2nd Boot Loader, Rhapsody Flag → o Ethernet IMAGE → Q0 Ethernet MAC ADDRESS information
→ Q1 BT MAC ADDRESS information →
→ Q3 MultEQ Pro APP (Displayed when Audyssey Pro is complete)
→ Q4 MultEQ Pro ICL (Displayed when Audyssey Pro is complete)
Model destination information, Serial Number:
q
FLDL1
A V 77 0 2m k IIU
STATUS
HD Radio (For U Region)
Q2
" simultaneously, press the power button to turn on the power.
FLDL1
FLDL2
Firmware Package Version:
w
FLD
Main µ-com, Main 1st Boot Loader Version:
e
FLD
DSP1/2/3/4 ROM :
r
FLD
FLD
Audio, Video PLD :
t
FLD
A V 77 0 2m k IIN
S / N.* * ** * ** * **
L1
L2
L1
L2
L1
L2
L1
L2
L1
L2
F i rm .Pa c ka g e
M a in: * ** * ** * *
M a inF BL : ** . **
D S P1: * *. * *
D S P2: * *. * *
D S P3: * *. * *
D S P4: * *. * *
A u di oPL D :* * .* *
V i de oPL D :* * .* *
V e r. : ** * *
19
GUI SFLASH :
y
FLDL1
@ : Model code, $ : Brand code, \ : Region code (U=1, N=2, K=5, F=4, ALL=0)
Ethernet 1st Boot Loader, Hardware ID :
u
L1
FLD
L2
AA : Hardware ID
Ethernet 2nd Boot Loader, Rhapsody Flag :
i
L1
FLD
L2
BB : Rhapsody Flag
Ethernet IMAGE :
o
L1
FLD
L2
Ethernet MAC ADDRESS information:
Q0
L1
FLD
L2
G U I: @ @$ \ ** * *
E t he r ne tFB L
* * ** * *- A A
E t he r ne tSB L
* * ** * ** * ** * ** - BB
E t he r ne tIM G
* * ** * ** * ** * **
* N ETM ACA d dr e ss
* * ** * *- * ** * **
BT MAC ADDRESS information:
Q1
L1
FLD
HD Radio (for U Region) :
Q2
FLD
Software Congration
*
Release Typte
X
Base Version No.
Y
Build No.
Z
MultEQ Pro APP :
Q3
FLD
MultEQ Pro ICL :
Q4
FLD
* B TM A CA d dr e ss
L2
L1
L2
L1
L2
L1
L2
* * ** * *- * ** * **
* H D: * ** * ** * *-
* M ul t EQP roA P P
* * .* * .* * .* * **
* M ul t EQP roI C L
* * .* * .* * .* * **
X Y YY Y .Z Z Z
20
1.4. Error display
See the table below for descriptions of the displayed errors and countermeasures for these.
If multiple errors occur, only one item is displayed.
The priority order is w, e, r, t, y, q.
ConditionStatesDisplayTROUBLE SHOOTING
q
Firm Check
NG
(*:1/2/3/4)
w
IP SCALER
NG
e
GUI Serial
Flash NG
r
DIR NG
t
DSP* NG
(*:1/2/3/4)
y
EEPROM
NG
The model name, brand name and region
information written in the rmware
are compared to the region settings in
the PCB. This error is displayed if the
information does not match.
" ▲ " or " ▼ " is displayed as the rst
character if the rmware is not correct (see
the illustrations on the right).
An error occurs in Loopback Test of the
DDR memory which is performed during
the initial setting of i/p Scaler (ADV8003).
During the initial setting of i/p Scaler (
ADV8003 ) , there is not the reply of the
Loopback Test result of the DDR memory .
If the Main CPU version is not supported
by the GUI Serial Flash (ADV8003),
" ▼ " is displayed as the rst character of
the GUI rmware version.
This error is displayed if there is no
response from the DIR.
The DSP* FLAG0 port does not enter "Hi"
status while booting a DSP code even
after resetting DSP.
The DSP* FLAG0 port does not enter "Hi"
status before issuing a DSP command.
Setting WRITE to "Lo" does not set ACK to
"Hi" during DSP* data reading.
Setting REQ to "Lo" does not set ACK to
"Lo" during DSP* data reading.
Setting WRITE to "Hi" does not set ACK to
"Hi" during DSP* data writing.
Setting REQ to "Lo" does not set ACK to
"Lo" during DSP* data writing.
An error occurred in a checksum of the
EEPROM(*** is a block address number).
F I R ME R R O R
–
M a i n: * * . * *
–
D S P 1: * * . * *
–
A u d i oP L D : * * . * *
•
G U I: * * * * * * * *
I PS C A L E RE R R0 1
I PS C A L E RE R R0 2
G U IV E R .E R R O R
•
G U I: * * * * * * * *
D I RE R R O R0 1
D S P *E R R O R0 1
D S P *E R R O R0 2
D S P *E R R O R0 3
D S P *E R R O R0 4
D S P *E R R O R0 5
D S P *E R R O R0 6
E 2 P R O ME R R * * *
• Check the resistor for
setting the region
(R1589/R1590 DIGITAL
PCB).
• Write the rmware for
the correct region.
•Check the circuits
around the IP SCALER
(IC401, DIGITAL PCB)
and DDR2 (IC402/IC403).
If there appear to be
no problems, IC401 or
IC402/IC403 is faulty.
• Check the rmware
version.
• Check the DIR (IC202,
DIGITAL PCB) and
surrounding circuits.
• Check the DSP (IC251/
IC261/IC271/IC281,
DIGITAL PCB) and
surrounding circuits.
21
1.5. Version Display in the Setup Menu
Follow the steps below to display the rmware information.
(1) Press the "
SETUP
" button on the remote control.
(2) Select "General - Information - Firmware".
The version information is displayed as a 14-digit number as shown in the screenshot below.
General/Firmware
Version
Displays system information
XXXX-XXXX-XXXX-XX
GUI Image
This 14-digit number comprises a part of the version number of each device and module.
These version numbers correspond to the 14-digit number as shown below.
The 2nd digit from the right for Main
The 1th digit from the right for Main
The 2nd digit from the right for Sub
The 1st digit from the right for Sub
X X X X XXX X
X X X
X X X
X X X
X X X
X X X
X X X
X X X X 0 0 1 6
X X X X X X
XBX X X X X X X X X X X
XIX X X X X X X 0 0 3 7
2 8X
8X 38-3 8 21
2
3
4
5
1
7
The 1st digit from the right for DSP1
The 1st digit from the right for DSP2
The 1st digit from the right for DSP3
The 1st digit from the right for DSP4
The 1st digit from the right for A.PLD
The 1st digit from the right for V.PLD
The 1st digit from the right for GUI
Info display2 3 4- 6 7 7 3 - 0 5
The 1st digit from the right for IMG
The 2nd digit from the right for IMG
The rmware version numbers and this 14-digit version information are written in the Service Information.
b
22
2. Selecting the Mode for Service-related Operations
2.1. Actions
Select diagnostic mode (service path check mode), protection history display mode, or 232C standby clear mode.
2.2. Starting up
While holding down buttons "
power.
Select the desired mode using the "
ZONE SELECT
CURSOR f/
2.3. Displaying and Selecting Each Mode
The information shown on the display switches each time the "
Press the "
q
FLD
Service Path Check Mode:
The Video and Audio paths can be checked.
This function is convenient for conrming problem paths in the product and checking
w
FLD
Switches from 232C standby mode to normal standby mode.
ENTER
L1
L2
L1
L2
" button to set the currently displayed mode and restart the device.
– 1 .S E RV I CEC HE C K
3 . RS 2 32 CRE S ET
the paths after repairing.
1 . SE R VI C EC H EC K
– 3 .R S 23 2 CR E SE T
BACK
" and "
" button, then press the "
d
" simultaneously, press the power button to turn on the
CURSOR f/
ENTER
" button to conrm.
" button is pressed.
d
e
L1
FLD
L2
Operation Info for the unit can be checked.
r
L1
FLD
L2
Enables reception STEP of the ANALOG TUNER to be changed.
3 . RS 2 32 CRE S ET
– 4 .O PIN F O
4 . OPI NF O
– 5 .T U NE RFR QS ET
2.3. Canceling the selected mode
Press the power button to turn off the power.
23
2-1. DIAGNOSTIC MODE (Service Path Check Mode)
2-1.1. Actions
This function is convenient for conrming problem paths in the product and checking the paths after repairing.
The Video and Audio paths can be checked.
The backup data is not rewritten.
2-1.2. Starting up
While holding down buttons "
1.SERVICE CHECK
Select "
The "
TUNED
STEREO
", "
ZONE SELECT
", then press the "
RDS
" and "
" segments are lit in this mode.
2-1.3. Canceling diagnostic mode
Press the power button to turn off the power.
2-1.4. Selecting items to check
Press the q button to switch between video items and audio items.
Press the w or e button to select the previous or next item.
(* The input source can be switched to any source except CBL/SAT.)
・Analog input ⇒ RCA output SW (20Hz) (Front L/R, Center, Surround L/R, Surround Back L/R, Front Wide L/R, Subwoofer)
・Analog input ⇒ XLR output, SW (20Hz) (Front L/R, Center, Surround L/R, Surround Back L/R, Front Wide L/R, Subwoofer)
(* The input source can be switched to any source except CBL/SAT.)
(* Volume -20dB is the value when Relative settings are used. The value is 60 when Absolute settings are used)
・Analog input ⇒ ZONE 2RCA output (ZONE2 L/R)
(* The input source can be switched to any source except CBL/SAT.)
(* Volume -20dB is the value when Relative settings are used. The value is 60 when Absolute settings are used)
・Analog input ⇒ ZONE 3RCA output (ZONE3 L/R)
(* The input source can be switched to any source except CBL/SAT.)
(* Volume -20dB is the value when Relative settings are used. The value is 60 when Absolute settings are used)
25
Paths to be conrmedDisplay SettingsWhat to conrm
Analog Amp Assign (signal) Path
(Amp Assign:BiAMP-Surround Back)
Input Source : CBL/SAT
Input Mode : Auto
Sound mode: Stereo
Amp assign : 9.1ch(Bi-Amp)
Preout for Bi-Amp : SURROUND BACK
Floor Sp : 5ch
Height Sp : None
Dolby Sp : None
MAIN ZONE : ON
ZONE2 : OFF
ZONE3 : OFF
Input Source : CBL/SAT
Input Mode : Auto
Sound mode: Stereo
Amp assign : 9.1ch(Bi-Amp)
Preout for Bi-Amp : FRONT WIDE/HEIGHT2
Floor Sp : 5ch
Height Sp : None
Dolby Sp : None
MAIN ZONE : ON
ZONE2 : OFF
ZONE3 : OFF
Input Source : CBL/SAT
Input Mode : Auto
Sound mode: Stereo
Amp assign : 9.1ch(Bi-Amp)
Preout for Bi-Amp:HEIGHT1
Floor Sp : 5ch
Height Sp : None
Dolby Sp : None
MAIN ZONE : ON
ZONE2 : OFF
ZONE3 : OFF
Input Source : CBL/SAT
Input Mode : Auto
Sound mode: Multi Ch Stereo
Amp assign : 11.1ch
Floor Layout : 5ch&SB&FW
Height Sp : 4ch
Dolby Sp : None
Height Layout : Top Front & Top Rear
Speaker Select=Floor & Height
MAIN ZONE : ON
ZONE2 : OFF
ZONE3 : OFF
Input Source : CBL/SAT
Input Mode : Auto
Sound mode: Multi Ch Stereo
Floor Layout : 5ch&SB&FW
Height Sp : 4ch
Dolby Sp : None
Height Layout : Top Front & Top Rear
Speaker Select=Floor
MAIN ZONE : ON
ZONE2 : OFF
ZONE3 : OFF
Input Source : CBL/SAT
Input Mode : 7.1Ch In
Amp Assign : 11.1ch
Floor Layout : 5ch&SB
Height Sp : None
Dolby Sp : None
Speaker Cong : Front, Center, Surround, Surround Back(2ch),
Subwoofer
Speaker Cong ALL Speaker=Small/SW=2ch
MAIN ZONE : ON
ZONE2 : OFF
ZONE3 : OFF
・Analog input ⇒ RCA output → Front L/R or Surround Back L/R (Front output)
・Analog input ⇒ XLR output → Front L/R or Surround Back L/R (Front output)
(* The input source can be switched to any source except CBL/SAT.)
(* Volume -20dB is the value when Relative settings are used. The value is 60 when Absolute settings are used)
・Analog input ⇒ RCA output → Front L/R or Front Wide L/R(Front output)
・Analog input ⇒ XLR output → Front L/R or Front Wide/Height2 L/R(Front output)
(* The input source can be switched to any source except CBL/SAT.)
(* Volume -20dB is the value when Relative settings are used. The value is 60 when Absolute settings are used)
・Analog input ⇒ RCA output → Front L/R or Height1 L/R (Front output)
・Analog input ⇒ XLR output → Front L/R or Height1 L/R (Front output)
(* The input source can be switched to any source except CBL/SAT.)
(* Volume -20dB is the value when Relative settings are used. The value is 60 when Absolute settings are used)
・Analog input ⇒ RCA output
Height1 L/R (Top Front output)
Height2 L/R (Top Rear output)
・Analog input ⇒ XLR output
Height1 L/R (Top Front output)
(* The input source can be switched to any source except CBL/SAT.)
Check PREOUT output.
(* Volume -20dB is the value when Relative settings are used. The value is 60 when Absolute settings are used)
・Analog input ⇒ RCA output → Front Wide L/R
・Analog input ⇒ XLR output → Front Wide L/R
(* The input source can be switched to any source except CBL/SAT.)
Check PREOUT output.
(* Volume -20dB is the value when Relative settings are used. The value is 60 when Absolute settings are used)
7.1ch In input, check the following.
・7.1ch In input ⇒ RCA output → Front L/R, Center, Surround L/R, S.Back L/R, Subwoofer
・7.1ch In input ⇒ XLR output → Front L/R, Center, Surround L/R, S.Back L/R, Subwoofer
26
Paths to be conrmedDisplay SettingsWhat to conrm
Back DAC-Height2 (signal) Path
15
Height1 DAC-Height2 (signal) Path
16
g.15a
g.15b
g.16a
g.16b
L1
A 2 0 S B - H 2
L2
* * * . * d B
L1
A 2 1 H 1 - H 2
L2
* * * . * d B
Input Source : CBL/SAT
Input Mode:Auto
Sound mode: Multi ch Stereo
Amp assign:11.1ch
Floor Layout : 5ch&FW
Height Sp : 4ch
Dolby Sp : None
Height Layout : Top Front & Top Rear
Speaker Select = Floor & Height
MAIN ZONE : ON
ZONE2 : OFF
ZONE3 : OFF
Input Source : CBL/SAT
Input Mode:Auto
Sound Mode: Multi ch Stereo
Amp assign:11.1ch
Floor Layout : 5ch&SB&FW
Height Sp : 4ch
Dolby Sp : None
Height Layout : Top Front & Top Rear
Speaker Cong : All Small
Speaker Select = Front
Wide/Height2 XLR = Front Wide(AV7702 Only)
※ Special Settings:Height1 Path → Height 1 RCA/XLR Relay:Off Fixed
Height1 Path → Height 2 RCA/XLR Relay:On Fixed
Back Path → Back RCA/XLR Relay:On Fixed
Back Path → Height2 RCA/XLR Relay:Off Fixed
Wide Path → Wide RCA/XLR Relay On Fixed
Wide Path → Height2 RCA/XLR Relay Off Fixed
MAIN ZONE : ON
ZONE2 : OFF
ZONE3 : OFF
(* The input source can be switched to any source except CBL/SAT.)
(* Volume -20dB is the value when Relative settings are used. The value is 60 when Absolute settings are used)
(* The input source can be switched to any source except CBL/SAT.)
(* Volume -20dB is the value when Relative settings are used. The value is 60 when Absolute settings are used)
Note: For checking the signal path, in the A21 mode, voice of Height1 is output from RCA / XLR of Height2.
(Not output from any terminal voice of Height2 does not output the sound from the Height1 of RCA / XLR.)
27
2-1.6. Conrmation items for the video system
See the block diagram g.XXth.
Paths to be conrmedDisplay SettingsWhat to conrm
Analog Video through (signal) Path
1
Video Convert
(Analog or HDMI ⇒ HDMI)
2
HDMI through (signal) Path
(MAIN ZONE)
3
CEC
(Control Monitor:HDMI Monitor1)
4
HDMI Audio
(Audio :AVR)
5
g.17
g.18a
g.18b
g.19
g.20
g.21a
g.21b
g.21c
HDMI Audio
(Audio :TV)
6
g.22a
g.22b
OSD
g.23
7
HDMI (signal) Path
(ZONE2)
8
g.24
L1
V 0 1 V I D E O
L2
* * * . * d B
L1
V 0 2 C O N V
L2
* * * . * d B
L1
V 0 3 H D M I
L2
* * * . * d B
L1
V 0 4 C E C
L2
* * * . * d B
L1
V 0 5 H - A V R
L2
* * * . * d B
L1
V 0 6 H - T V
L2
* * * . * d B
L1
V 0 7 M E N U
L2
* * * . * d B
L1
V 0 8 Z 2 H D
L2
* * * . * d B
Input Source : CBL/SAT
ALL Source Video Convert(IP Scaler) : OFF
MAIN ZONE : ON
ZONE2 : ON
Input Source : CBL/SAT
Video Convert(IP Scaler) : ON, ALL Source
IP Scaler : "Analog&HDMI", ALL Sources
Resolution : "Auto", ALL Sources
MAIN ZONE : ON
ZONE2 : OFF
ZONE3 : OFF
Input Source : CBL/SAT
Video Convert(IP Scaler) : OFF, ALL Sources
MAIN ZONE : ON
ZONE2 : OFF
ZONE3 : OFF
Input Source : CBL/SAT
HDMI Control : ON
Control Monitor:Monitor1(HDMI Monitor Out1)
MAIN ZONE : ON
ZONE2 : OFF
ZONE3 : OFF
Input Source : CBL/SAT
HDMI Control : OFF
HDMI Audio : AVR (if checking the audio output from AVR)
HDMI Audio : TV (if checking the audio output from TV)・HDMI input(PCM, DolbyDigital, DTS) ⇒ HDMI output (audio output from connected TV)
Input Source : CBL/SAT
Video Convert(IP Scaler) : ON, ALL Sources
IP Scaler : "Analog&HDMI", ALL Sources
Resolution : "AUTO", ALL Sources
Setup Menu : ON
MAIN ZONE : ON
ZONE2 : OFF
ZONE3 : OFF
Input Source : CBL/SAT
ZONE2 Source : Source
MAIN ZONE : ON
ZONE2 : ON
ZONE3 : OFF
Switches from 232C standby mode to normal standby mode.
2-2.2. Starting up
While holding down buttons "
er.
Select the "
Switches from 232C standby mode to normal standby mode.
3.RS232C RESET
ZONE SELECT
" using the "
CURSOR f/
" and "
BACK
" simultaneously, press the power button to turn on the pow-
" button, then press the "
d
ENTER
" button then to conrm.
2-3. Operation Info Mode
2-3.1. Actions
This mode enables the unit to display the accumulated operating time, power on count and each protection count.
2-3.2. Starting up
While holding down buttons "
er.
Select the "4. OP INFO" using the "
ZONE SELECT
CURSOR f/
2-3.3. Operations
Press the "
The following information is displayed in the following order.
STATUS
" button after starting up this device in Operation Info mode.
BACK
" and "
" button, then press the "
d
" simultaneously, press the power button to turn on the pow-
ENTER
" button to conrm.
(a) Accumulated operating time
L1
FLD
"
(b) Power on count
FLD
"
(c) DC / ASO Protection count
FLD
"
(d) CURRENT Protection count
FLD
"
O p er a ti o nT i me
L2
L1
L2
L1
L2
L1
L2
T o ta l :H
STATUS
P o we rOnT i me
T o ta l :
STATUS
P r ot e ct i onT im e
D C :/ A SO :
STATUS
P r ot e ct i onT im e
C u rr e nt :
STATUS
" ↑ Time display
" ↑ Count display
"
"
(Returns to normal display)
68
2-4. TUNER STEP mode (N only)
2-4.1. Actions
This is a special mode for enabling reception STEP of the ANALOG TUNER to be changed.
2-4.2. Starting up
While holding down buttons "
er.
Select the "
5. TUNER FRQ SER
ZONE SELECT
" using the "
CURSOR f/
2-4.3. Displays
Start up this unit in TUNER STEP mode, select the desired option using the "
ENTER
"
The following information is displayed in the following order.
(a) AM9 kHz / FM50 kHz is selected
"
(b) AM10 kHz / FM200 kHz is selected
"
" button.
L1
FLD
L2
CURSOR
FLDL2
* T UN E RF R QS e t
<A M 9/ F M5 0>
" "
0
CURSOR
<A M1 0 /F M 20 0>
ENTER
"
" and "
"
1
BACK
" simultaneously, press the power button to turn on the pow-
" button, then press the "
d
CURSOR 0/
ENTER
" button to conrm.
" button, then enter using the
1
(c) Press the power button to turn off the power.
(d) Press the power button to turn on the power.
69
3. PANEL / REMOTE LOCK Selection Mode
3.1. Actions
Switch the PANEL LOCK and REMOTE LOCK modes between on and off.
3.2. Starting up
While holding down buttons "
Select the desired mode using the "
BACK
CURSOR f/
3.3. Displaying and Selecting Each Mode
The information shown on the display switches each time the "
Press the "
The setting with "*" is selected for each mode.
q
FLD
The buttons on the unit and the master volume knob does not function.
w
FLD
The buttons on the unit does not function.
ENTER
L1
L2
L1
L2
" button to set the currently displayed mode and restart the device.
– F P/ V OLL OC K *O n
F PLO C KOn
F P /V O LL O CK * On
– F PL O CKO n
" and "
ENTER
" simultaneously, press the power button to turn on the power.
" button, then press the "
d
CURSOR f/
ENTER
" button to conrm.
" button is pressed.
d
e
L1
FLD
L2
The PANEL LOCK mode is turned off.
r
L1
FLD
L2
The device cannot be operated by the remote control.
t
L1
FLD
L2
The REMOTE LOCK mode is turned off.
F PLO C KOn
– F PL O CKO f f
F PLO C KOf f
– R CL O CKO n
R CLO C KOn
– R CL O CK* O ff
70
4. CY920 Reboot Mode
4.1. Actions
• The CY920 is restarted after CY920 hang up.
• The CY920 can be restarted even in the network standby setting.
("Setup menu" – "Network" – "IP Control" – "Always On")
4.2. Operations
(1) Turn the "
(2) While the power is on, hold down buttons "
Display during CY920 reboot
FLDL1
(4) Returns to the normal display.
NOTE :
• After rebooting CY920, the same operation is not accepted for 1 minute.
• Reception is prohibited during update, save and load.
Online Music
" button on and set the input source to NETWORK.
M-DAX
" and "
DYNAMIC EQ
N e tw o rkR es t ar t
5. CY920 Initialization Mode
5.1. Actions
The following items are initialized.
(1) Favorites
(2) Quick Select
(3) Presets
(4) Internet Radio Recently Played
(5) Flickr contacts
(6) User ID
(7) Resume Playback station
" for at least 3 seconds.
5.2. Operations
While the power is on, hold down buttons "
Initializing Display
FLDL1
FLDL1
FLDL1
FLDL1
Complete Display
FLDL1
This is displayed for 5 seconds before returning to the normal display.
Failed Display
FLDL1
I n it i al i zi n g
I n it i al i zi n g.
I n it i al i zi n g. .
I n it i al i zi n g. . .
C o mp l et e d
F a il e dd
BACK
" and "
ENTER
" for at least 3 seconds.
71
JIG FOR SERVICING
Use the following jigs (extension cable kit) when repairing the PCBs.
Order with your dealer for the jigs your dealer if necessary.
CAUTION : Incorrect connections may cause malfunction.
• Connection of Jig for DIGITAL PCB
---Items to Be Prepared---
8U-110084S : EXTENSION UNIT KIT : 1Sets
8U-110136S : EXTENSION UNIT KIT : 1Sets
Insulation sheet (Not supplied) : 3 sheets
Ground lead (Not supplied) : 3 pcs
-Procedures-
(1) Remove the screws.
Shooting direction: A
x2
x16
x50
x2
(2) Remove the connector PCB.
BN24ABN26A BN25A BN21A
BN23A
BN27A
72
BN28B
BN27B
BN21B
CUT x3
BN26CBN24C
BN64C
BN23C
From HDAM PCB
From HDAM PCB
(3) Remove the DIGITAL PCB from the chassis and turn it over.
Place an insulation sheet larger than the PCB underneath the DIGITAL PCB.
Connect the earth of the PCB to the chassis using an earth wire, etc.
1 The rmware for the CY920 MODULE is written to the INTERNAL ROM of the CY920 and the IC501 (EXTERNAL ROM) of the DIGITAL
b
circuit board.
CY920 Error
"
" appears in the display if the DIGITAL PCB or the CY920 is replaced, as this results in the version of the INTERNAL ROM
differing from that of the EXTERNAL ROM.
In this case, see "Update Procedure in the Event of a CY920 Error".
(This does not require special operations such as pushing multiple buttons at the same time. The rmware also cannot be updated
via DPMS.)
Procedure after Replacement
A : The software has been written. The software is not written at the time of replacement.
B : The software has been written. The software may need to be rewritten by version updates. Check the version.
C : The software has not been written. The software needs to be written after replacement.
See "Firmware Update Procedure" for information on writing the software.
D : The software has been written. Be sure to rewrite with the latest software for your service region.
See "Firmware Update Procedure" for information on writing the software.
dure after
Replace-
ment
Remark
75
FIRMWARE UPDATE PROCEDURE
1. Updating via USB
The latest rmware can be downloaded to a USB memory for updates.
1.1. Connecting to the USB Memory
(1) Preparation
• Use a memory that supports USB2.0.
• USB format : Prepare a USB memory formatted in FAT16 or FAT32.
• Do not run the USB memory through a hub.
• Do not connect a computer to the USB port of this unit using a USB cable.
• Do not use an extension cable when connecting the USB unit.
• If a USB memory device cannot be updated, replace it with a different USB memory device and perform the update
again.
1.2. Unzipping the Downloaded File
Unzip the downloaded le on your computer.
AV7702MKIIUSB_AV7702MKII_XXXXXXXXXXXX-XXXX.zip
copy to USB flash drive
The "rmwares" folder is created upon unzipping the le.
Copy that folder to USB ash drive.
The "rmwares" folder must be in the root directly of the USB ash drive (memory).
76
1.3. File structure on USB Memory
Copy the update les to the USB memory with the following structure.
USB memory root
Model NameModel AreaProduct ID
AV7702mkII UNorth America (U)100100440100
AV7702mkII NEurope (N)100100440200
NOTE : Remove the LAN cable from this unit when performing updates.
Download firmware
in USB flash drive.
1.5. Start the update.
While holding down buttons "
HDMI OUT
" and "
STATUS
" simultaneously, press the power button to turn on the power.
1.6. Display during USB update
After around half minutes, display shows the following message.
Display
L1
FLD
* F IR M WA R E
L2
U S BU p da t e: S ta r t
1.7. Press the "ENTER" key on the remote control unit or this unit.
Then start Firmware Update.
Display
L1
FLD
* F IR M WA R E
L2
U p da t eF i le C he c k
77
1.8. The rmware update nishes.
When the update is completed, the following message appears on the display, then the unit returns to the normal status.
Display
L1
FLD
---Cautions on Firmware Update---
• Never remove the USB memory before the update is nished.
• Never turn off the power before the update is completed.
• It takes around 1 hour to complete the update.
Once an update is started, normal operations cannot be performed until it is completed.
The GUI menu settings and image adjustment settings of this unit may be initialized.
Note down the settings before updating, and set them again after updating.
F i rmU pd a te
L2
U p da t in g Co m pl e te
•
1.9. Forced USB All Device Write Mode
1.9.1. Actions
Mode used when this unit cannot be recovered.
Forcibly switches this unit to USB update mode.
1.9.2. Operations
While holding down buttons the "
er on.
HDMI OUT
" and "
STATUS
" buttons simultaneously, insert the AC plug to turn the pow-
1.9.3. The rmware update nishes.
Returns to the normal status after update is completed.
1.10. Update Procedure in the Event of a CY920 Error
1.10.1. Actions
Perform the following update procedure if "
placing the DIGITAL PCB or the CY920.
CY920 Error
" appears in the display when the power is turned on after re-
1.10.2. Operations
(1) Remove the AC power plug and turn off the power.
(2) Copy the update le to a USB memory device and insert the USB memory device in the USB port.
(3) Insert the AC plug and turn on the power.
(4) The update starts automatically after "
Display
L1
FLD
(5) The rmware update nishes.
Display
FLD
The unit restarts after the update is nished.
P l ea s ew a it . ..
L2
U p da t eF i le C he c k
L1
F i rmU pd a te
L2
U p da t in g Co m pl e te
CY920 Error
" appears in the display.
(6) After the update, check that "CY920 Error" is no longer displayed, and check the version of the new rmware.
See "1. Version Display Mode" (page 19).
78
1.11. About the error codes
See the table below for error codes and details of faults when the rmware is updated through USB memory.
Error
Code
C o n n e c t i o nf a i l
01
F i l e s N o t F o u n d
02
N o t M a t c h F i r m
03
C o n n e c t i o nf a i l
04
C o n n e c t i o nf a i l
05
C o n n e c t i o nf a i l
08
C o n n e c t i o nf a i l
09
USB Update Error DisplayDetails of Error codeRemedies
Unable to detect USB.
0 1
No Firmware File in USB.
0 2
The Firmware File in the USB does
not support your model and area.
0 3
Failed to obtain the entire Firmware information.
0 4
Time Out while obtaining the
entire Firmware information.
0 5
Error notication received while
requesting the Firmware Info.
0 8
Time Out while obtaining Firmware information.
0 9
Disconnect and reconnect the USB
memory.
Make sure that the Firmware File is in
the USB memory.
Make sure that the model name and
area are supported by the Firmware
File.
Start the USB Update again.
Start the USB Update again.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
C o n n e c t i o nf a i l
0A
F i l e s N o t F o u n d
0B
C o n n e c t i o nf a i l
0D
M a i n* * * m i n
10
U p d a t i n gf a i l1 0
M a i n* * * m i n
11
U p d a t i n gf a i l1 1
M a i n* * * m i n
12
U p d a t i n gf a i l1 2
M a i n* * * m i n
13
E r a s ef a i l1 3
M a i n* * * m i n
14
U p d a t i n gf a i l1 4
Unable to detect USB for Firmware Download.
0 A
No Firmware File for Firmware
Download.
0 B
Received value with the invalid
Package Version.
0 D
No Update Packet received from
CY920 (Time Out).
Abnormal data in Update Packet
received from CY920 (CRCError).
Abnormal data in Update Packet
received from CY920 (PacketNoError).
Failed in Block Erase before rewriting Main.
Failed in Block Erase while rewriting Main.
Disconnect and reconnect the USB
memory.
Make sure that the Firmware File is in
the USB memory.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
79
Error
Code
15
16
USB Update Error DisplayDetails of Error codeRemedies
M a i n* * * m i n
U p d a t e C h e c k N G1 5
M a i n* * * m i n
U p d a t i n gf a i l1 6
Error in Verify after rewriting Main
(Check Sum Error).
Setup failure of the XModem
transfer method.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
C o n n e c t i o nf a i l
20
F i l e s N o t F o u n d
21
N o t M a t c h F i r m
22
C o n n e c t i o nf a i l
23
C o n n e c t i o nf a i l
24
C o n n e c t i o nf a i l
25
D o w n l o a df a i l
26
C o n n e c t i o nf a i l
27
Unable to detect USB after SBL
Mode.
2 0
No Firmware File in USB after SBL
Mode.
2 1
After SBL Mode, the Firmware File
in the USB does not support your
2 2
model and area.
Failed to obtain the entire Firmware information after SBL Mode.
2 3
Time Out while obtaining the
entire Firmware information after
2 4
SBL Mode.
Failed to transit to SBL Mode.
2 5
Time Out in Download (writing to
SDRAM) for Firmware Download.
2 6
Failed to write to EEPROM after
SBL Mode.
2 7
Disconnect and reconnect the USB
memory.
Make sure that the Firmware File is in
the USB memory.
Make sure that the model name and
area are supported by the Firmware
File.
Start the USB Update again.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
M a i n* * * m i n
36
C o n n e c t i o n F a i l 3 6
M a i n* * * m i n
37
F i l e s N o t F o u n d3 7
M a i n* * * m i n
38
N o t M a t c h F i r m3 8
M a i n* * * m i n
39
C o n n e c t i o n F a i l 3 9
M a i n* * * m i n
3A
C o n n e c t i o n F a i l 3 A
M a i n* * * m i n
3B
F i l e s N o t F o u n d3 B
Unable to detect USB.
No Firmware File in USB.
The Firmware File in the USB does
not support your model and area.
Time Out in USB Check.
Unable to detect USB for Firmware Download.
No Firmware File for Firmware
Download.
80
Disconnect and reconnect the USB
memory.
Make sure that the Firmware File is in
the USB memory.
Make sure that the model name and
area are supported by the Firmware
File.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
Disconnect and reconnect the USB
memory.
Make sure that the Firmware File is in
the USB memory.
Error
Code
M a i n* * * m i n
3C
USB Update Error DisplayDetails of Error codeRemedies
U p d a t i n gf a i l3 C
M a i n* * * m i n
3D
U p d a t i n gf a i l3 D
M a i n* * * m i n
3F
C o n n e c t i o n F a i l 3 F
Error notication received while
requesting the Firmware Info.
Time Out while obtaining Firmware information.
Failed to transit to SBL Mode.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
A P L D* * * m i n
50
C o n n e c t i o n F a i l 5 0
A P L D* * * m i n
51
C o n n e c t i o n F a i l 5 1
A P L D* * * m i n
52
N o t M a t c h F i r m5 2
A P L D* * * m i n
54
U p d a t i n gf a i l5 4
A P L D* * * m i n
55
U p d a t i n gf a i l5 5
A P L D* * * m i n
56
C o n n e c t i o n F a i l 5 6
A P L D* * * m i n
57
F i l e s N o t F o u n d5 7
A P L D* * * m i n
5A
C o n n e c t i o n F a i l 5 A
A P L D* * * m i n
5B
U p d a t i n gf a i l5 B
A P L D* * * m i n
5C
U p d a t i n gf a i l5 C
A P L D* * * m i n
5D
U p d a t i n gf a i l5 D
A P L D* * * m i n
5E
U p d a t i n gf a i l5 E
Unable to detect USB.
No Firmware File in USB.
The Firmware File in the USB does
not support your model and area.
Error notication received while
requesting the Firmware Info.
Time Out while obtaining Firmware information.
Unable to detect USB for Firmware Download.
No Firmware File for Firmware
Download.
Invalid DeviceID in response or
no response from Sub for the "C"
command.
NACK received in response or
no response from Sub for the "L"
command.
No Update Packet received from
CY920 (Time Out).
Abnormal data in Update Packet
received from CY920 (CRCError).
Abnormal data in Update Packet
received from CY920 (PacketNoError).
Disconnect and reconnect the USB
memory.
Make sure that the Firmware File is in
the USB memory.
Make sure that the model name and
area are supported by the Firmware
File.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
Disconnect and reconnect the USB
memory.
Make sure that the Firmware File is in
the USB memory.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
81
Error
Code
5F
60
61
63
64
80
81
82
83
84
85
86
A2
A3
USB Update Error DisplayDetails of Error codeRemedies
A P L D* * * m i n
U p d a t i n gf a i l5 F
A P L D* * * m i n
U p d a t i n gf a i l6 0
A P L D* * * m i n
U p d a t e C h e c k N G6 1
A P L D* * * m i n
U p d a t i n gf a i l6 3
A P L D* * * m i n
U p d a t i n gf a i l6 4
G U I* * * m i n
U p d a t i n gf a i l8 0
G U I* * * m i n
U p d a t i n gf a i l8 1
G U I* * * m i n
U p d a t i n gf a i l8 2
G U I* * * m i n
U p d a t i n gf a i l8 3
G U I* * * m i n
U p d a t i n gf a i l8 4
G U I* * * m i n
U p d a t i n gf a i l8 5
G U I* * * m i n
U p d a t i n gf a i l8 6
E t h e rI M G* * * m i n
C o n n e c t i o n F a i l A 2
E t h e rI M G* * * m i n
F i l e s N o t F o u n dA 3
Setup failure of the XModem
transfer method.
NACK received in response or
no response from Sub for the "P"
command.
Mismatched Check Sum in response or no response from Sub
for the "I" command.
Failed to transit to Application
Mode.
Failed to transit to Boot Loader
Mode.
Write Enable Latch Bit not set in
Read after issuing the "WREN"
command.
Block Erase failed in Read after
issuing the "BE" command.
No Update Packet received from
CY920 (Time Out).
Abnormal data in Update Packet
received from CY920 (CRCError).
Abnormal data in Update Packet
received from CY920 (Packet No
Error).
Abnormal data in Update Packet
received from CY920 (Data Length
/ Data No).
Mismatched Check Sum in Check
Sum comparison after rewriting.
Unable to detect USB.
No Firmware File in USB.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
82
Error
Code
E t h e rI M G* * * m i n
A4
N o t M a t c h F i r mA 4
E t h e rI M G* * * m i n
A6
U p d a t i n gf a i lA 6
E t h e rI M G* * * m i n
A7
U p d a t i n gf a i lA 7
E t h e rI M G* * * m i n
AE
C o n n e c t i o n F a i l A E
E t h e rI M G* * * m i n
AF
F i l e s N o t F o u n dA F
E t h e rI M G* * * m i n
B1
C o n n e c t i o n F a i l B 1
E t h e rI M G* * * m i n
B2
U p d a t i n gf a i lB 2
E t h e rI M G* * * m i n
B3
U p d a t i n gf a i lB 3
E t h e rI M G* * * m i n
B4
U p d a t i n gf a i lB 4
E t h e rI M G* * * m i n
B5
U p d a t i n gf a i lB 5
USB Update Error DisplayDetails of Error codeRemedies
This unit automatically retries the
The Firmware File in the USB does
not support your model and area.
Error notication received while
requesting the Firmware Info.
Time Out while obtaining Firmware information.
Unable to detect USB for Firmware Download.
No Firmware File for Firmware
Download.
Time Out in Download (writing to
SDRAM) for Firmware Download.
Error notication received after
rewriting the CY920 Firm.
Error in Firmware Update (Time
Out).
Failed to transit to Boot Loader
Mode.
Failed to transit to Application
Mode.
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
This unit automatically retries the
request several times. Wait until the
Display stops. If the Display stops at the
Error display, press and hold the "Power
operation" button for 5 seconds.
---Checking the rmware version after updating--After updating the rmware, check the version. See "1. Version Display Mode" (page 19).
83
1.12. Device display during the rmware update
Display the device being updated and the update progress.
Target deviceUSB Update DisplayError code when an error occurs
---Checking the Firmware Version After the Update---
After updating the rmware, check the version. See "1. Version Display Mode" (page 19).
84
2. Updating via DPMS
Download the latest rmware from our website and update the rmware.
2.1. Network Connection
(1) System Requirements
• Internet Connection by Broadband Circuit
• Modem
• Router
• Ethernet cable (CAT-5 or greater is recommended)
(2) Setting
Internet
Computer
Modem
ComputerLAN port / Ethernet connector
Router
To WAN port
To LAN port
To LAN port
Ethernet connector of this Unit
2.2. Check and update the rmware
Check if there is a rmware update available. It is also possible to check approximately how long the update will take.
(1) Press the "
SETUP
" button on the remote control to display the GUI menu.
(2) Press the cursor button to select "General" → "Firmware" → "Update" → "Check for Update".
(3) Press the "
ENTER
" button.
• The latest version of the rmware uploaded to the web is displayed.
• If the latest rmware version is on the web, proceed to (4).
• If the latest rmware is already installed, press the "
(4) Select "Start" using the cursor buttons, and then press "
SETUP
ENTER
" button to exit the menu.
".
• The power display lights in red and the GUI screen display disappears during the update.
The remaining time of the update is shown on the display of the unit.
Returns to the normal status after update is completed.
---Cautions on Firmware Update---
• For the update procedure, a proper broadband Internet connection environment and settings are required.
• Do not turn off the power until updating is completed.
• It takes around 1 hour to complete the update.
Once an update is started, normal operations cannot be performed until it is completed.
The GUI menu settings and image adjustment settings of this unit may be initialized.
Note down the settings before updating, and set them again after updating.
85
2.3. About the error codes
See the following table for details on the error code display, details of the error code, remedies when updating the rmware via DPMS. (DPMS : D&M Product Management Server)
Error
Code
01
02
03
04
05
06
07
DPMS Update Error DisplayDetails of Error codeRemedies
L o g i nf a i l e d
S e r v e ri sb u s y
C o n n e c t i o nf a i l
C o n n e c t i o nf a i l
C o n n e c t i o nf a i l
C o n n e c t i o nf a i l
C o n n e c t i o nf a i l
Failed to log in to DPMS.
0 1
Line etc. is congested when logging in to DPMS.
0 2
Connection to DPMS failed.
0 3
Failed to obtain the entire Firmware information.
0 4
Time Out while obtaining the
entire Firmware information.
0 5
Failed to obtain the individual
Firmware information.
0 6
Time Out while obtaining the
individual Firmware information.
0 7
Initialize the unit and try updating
again.
Carry out the update in an environment
that has little network load.
Carry out the update in an environment
that has little network load.
Check the network connection. Carry
out the update in an environment that
has little network load.
Check the network connection. Carry
out the update in an environment that
has little network load.
Check the network connection. Carry
out the update in an environment that
has little network load.
Check the network connection. Carry
out the update in an environment that
has little network load.
Check the network connection. Carry
out the update in an environment that
has little network load.
C o n n e c t i o nf a i l
08
C o n n e c t i o nf a i l
09
D o w n l o a df a i l
0A
D o w n l o a df a i l
0B
D o w n l o a df a i l
0C
C o n n e c t i o nf a i l
0D
C o n n e c t i o nf a i l
0E
Error notication received while
requesting the Firmware Info.
0 8
Time Out while obtaining Firmware information.
0 9
Error(NG) notication received
while requesting Firmware Down-
0 A
load.
Error(Server Busy) notication received while requesting Firmware
0 B
Download.
Error(Connect failure) notication
received while requesting Firm-
0 C
ware Download.
Received value with the invalid
Package Version.
0 D
Connection to DPMS failed.
(Cannot get NTP)
0 E
Check the network connection. Carry
out the update in an environment that
has little network load.
Check the network connection. Carry
out the update in an environment that
has little network load.
Check the network connection. Carry
out the update in an environment that
has little network load.
Check the network connection. Carry
out the update in an environment that
has little network load.
Check the network connection. Carry
out the update in an environment that
has little network load.
Check the network connection. Carry
out the update in an environment that
has little network load.
Check the network connection. Carry
out the update in an environment that
has little network load.
M a i n* * * m i n
10
U p d a t i n g f a i l1 0
M a i n* * * m i n
11
U p d a t i n g f a i l1 1
No Update Packet received from
CY920 (Time Out).
Abnormal data in Update Packet
received from CY920 (CRCError).
86
Turn off and on the power. Updating
starts automatically.
Turn off and on the power. Updating
starts automatically.
Error
Code
DPMS Update Error DisplayDetails of Error codeRemedies
M a i n* * * m i n
12
U p d a t i n g f a i l1 2
M a i n* * * m i n
13
E r a s ef a i l1 3
M a i n* * * m i n
14
U p d a t i n g f a i l1 4
M a i n* * * m i n
15
U p d a t e C h e c k N G1 5
M a i n* * * m i n
16
U p d a t i n g f a i l1 6
C o n n e c t i o nf a i l
20
C o n n e c t i o nf a i l
21
Abnormal data in Update Packet
received from CY920 (Packet No
Error).
Failed in Block Erase before rewriting Main.
Failed in Block Erase while rewriting Main.
Error in Verify after rewriting Main
(Check Sum Error).
Setup failure of the XModem
transfer method.
After SBL Mode IP Address acquisition failure (AutoIP).
2 0
After SBL Mode IP Address acquisition failure (Time Out).
2 1
Turn off and on the power. Updating
starts automatically.
Turn off and on the power. Updating
starts automatically.
Turn off and on the power. Updating
starts automatically.
Turn off and on the power. Updating
starts automatically.
Check the network connection. Carry
out the update in an environment that
has little network load.
Check the network connection. Carry
out the update in an environment that
has little network load.
Check the network connection. Carry
out the update in an environment that
has little network load.
L o g i nf a i l e d
22
S e r v e ri sb u s y
23
C o n n e c t i o nf a i l
24
C o n n e c t i o nf a i l
25
D o w n l o a df a i l
26
C o n n e c t i o nf a i l
27
M a i n* * * m i n
36
L o g i nf a i l e d3 6
DPMS login incorrect notication
after SBL.
2 2
DPMS congestion notication
after SBL.
2 3
DPMS connection failure notication after SBL.
2 4
Failed to transit to SBL Mode.
2 5
Error in Firmware Download (Time
Out).
2 6
Failed to write to EEPROM after
SBL Mode.
2 7
DPMS login incorrect notication.
Initialize the unit and try updating
again.
Carry out the update in an environment
that has little network load.
Carry out the update in an environment
that has little network load.
Check the network connection. Carry
out the update in an environment that
has little network load.
Initialize the unit and try updating
again.
Check the network connection. Carry
out the update in an environment that
has little network load.
Initialize the unit and try updating
again.
Carry out the update in an environment
that has little network load.
M a i n* * * m i n
37
S e r v e ri sb u s y 3 7
M a i n* * * m i n
38
C o n n e c t i o n F a i l 3 8
DPMS congestion notication.
DPMS connection failure notication.
87
Carry out the update in an environment
that has little network load.
Check the network connection. Carry
out the update in an environment that
has little network load.
Error
Code
DPMS Update Error DisplayDetails of Error codeRemedies
M a i n* * * m i n
39
C o n n e c t i o n F a i l 3 9
M a i n* * * m i n
3A
D o w n l o a df a i l3 A
M a i n* * * m i n
3B
D o w n l o a df a i l3 B
M a i n* * * m i n
3C
D o w n l o a df a i l3 C
M a i n* * * m i n
3D
C o n n e c t i o n F a i l 3 D
M a i n* * * m i n
3E
C o n n e c t i o n F a i l 3 E
M a i n* * * m i n
3F
C o n n e c t i o n F a i l 3 F
DPMS connection Time Out Error.
Error(NG) notication received
while requesting Firmware Download.
Error(Server Busy) notication received while requesting Firmware
Download.
Error(Connect failure) notication
received while requesting Firmware Download.
After SBL Mode IP Address acquisition failure (AutoIP).
After SBL Mode IP Address acquisition failure (Time Out).
Failed to transit to SBL Mode.
Check the network connection. Carry
out the update in an environment that
has little network load.
Turn off and on the power. Updating
starts automatically.
Carry out the update in an environment
that has little network load.
Turn off and on the power. Updating
starts automatically.
Carry out the update in an environment
that has little network load.
Turn off and on the power. Updating
starts automatically.
Carry out the update in an environment
that has little network load.
Check the network connection. Carry
out the update in an environment that
has little network load.
Check the network connection. Carry
out the update in an environment that
has little network load.
Check the network connection. Carry
out the update in an environment that
has little network load.
A P L D* * * m i n
50
L o g i nf a i l e d5 0
A P L D* * * m i n
51
S e r v e ri sb u s y 5 1
A P L D* * * m i n
52
C o n n e c t i o n F a i l 5 2
A P L D* * * m i n
54
U p d a t i n gf a i l5 4
A P L D* * * m i n
55
U p d a t i n gf a i l5 5
A P L D* * * m i n
56
D o w n l o a df a i l5 6
A P L D* * * m i n
57
D o w n l o a df a i l5 7
DPMS login incorrect notication.
DPMS congestion notication.
DPMS connection failure notication.
Error notication received while
requesting the Firmware Info.
Time Out while obtaining Firmware information.
Error(NG) notication received
while requesting Firmware Download.
Error(Server Busy) notication received while requesting Firmware
Download.
Carry out the update in an environment
that has little network load.
Carry out the update in an environment
that has little network load.
Check the network connection. Carry
out the update in an environment that
has little network load.
Turn off and on the power. Updating
starts automatically.
Carry out the update in an environment
that has little network load.
Turn off and on the power. Updating
starts automatically.
Carry out the update in an environment
that has little network load.
Turn off and on the power. Updating
starts automatically.
Carry out the update in an environment
that has little network load.
Turn off and on the power. Updating
starts automatically.
Carry out the update in an environment
that has little network load.
A P L D* * * m i n
58
D o w n l o a df a i l5 8
A P L D* * * m i n
5A
C o n n e c t i o n F a i l 5 A
Error(Connect failure) notication
received while requesting Firmware Download.
Invalid DeviceID in response or
no response from Sub for the "C"
command.
88
Turn off and on the power. Updating
starts automatically.
Carry out the update in an environment
that has little network load.
Turn off and on the power. Updating
starts automatically.
Error
Code
DPMS Update Error DisplayDetails of Error codeRemedies
A P L D* * * m i n
5B
U p d a t i n gf a i l5 B
A P L D* * * m i n
5C
U p d a t i n gf a i l5 C
A P L D* * * m i n
5D
U p d a t i n gf a i l5 D
A P L D* * * m i n
5E
U p d a t i n gf a i l5 E
A P L D* * * m i n
5F
U p d a t i n gf a i l5 F
A P L D* * * m i n
60
U p d a t i n gf a i l6 0
A P L D* * * m i n
61
U p d a t e C h e c k N G6 1
NACK received in response or
no response from Sub for the "L"
command.
No Update Packet received from
CY920 (Time Out).
Abnormal data in Update Packet
received from CY920 (CRCError).
Abnormal data in Update Packet
received from CY920 (PacketNoError).
Setup failure of the XModem
transfer method.
NACK received in response or
no response from Sub for the "P"
command.
Mismatched Check Sum in response or no response from Sub
for the "I" command.
Turn off and on the power. Updating
starts automatically.
Turn off and on the power. Updating
starts automatically.
Turn off and on the power. Updating
starts automatically.
Turn off and on the power. Updating
starts automatically.
Turn off and on the power. Updating
starts automatically.
Turn off and on the power. Updating
starts automatically.
Turn off and on the power. Updating
starts automatically.
G U I* * * m i n
80
U p d a t i n gf a i l8 0
G U I* * * m i n
81
U p d a t i n gf a i l8 1
G U I* * * m i n
82
U p d a t i n gf a i l8 2
G U I* * * m i n
83
U p d a t i n gf a i l8 3
G U I* * * m i n
84
U p d a t i n gf a i l8 4
G U I* * * m i n
85
U p d a t i n gf a i l8 5
G U I* * * m i n
86
U p d a t i n gf a i l8 6
Write Enable Latch Bit not set in
Read after issuing the "WREN"
command.
Block Erase failed in Read after
issuing the "BE" command.
No Update Packet received from
CY920 (Time Out).
Abnormal data in Update Packet
received from CY920 (CRCError).
Abnormal data in Update Packet
received from CY920 (PacketNoError).
Setup failure of the XModem
transfer method.
Mismatched Check Sum in Check
Sum comparison after rewriting.
Turn off and on the power. Updating
starts automatically.
Turn off and on the power. Updating
starts automatically.
Turn off and on the power. Updating
starts automatically.
Turn off and on the power. Updating
starts automatically.
Turn off and on the power. Updating
starts automatically.
Turn off and on the power. Updating
starts automatically.
Turn off and on the power. Updating
starts automatically.
E t h e rI M G* * * m i n
A0
C o n n e c t i o n F a i l A 0
E t h e rI M G* * * m i n
A1
C o n n e c t i o n F a i l A 1
IP Address acquisition failure
(AutoIP).
IP Address acquisition failure
(Time Out).
89
Check the network connection. Carry
out the update in an environment that
has little network load.
Check the network connection. Carry
out the update in an environment that
has little network load.
Error
Code
DPMS Update Error DisplayDetails of Error codeRemedies
E t h e rI M G* * * m i n
A2
L o g i nf a i l e dA 2
E t h e rI M G* * * m i n
A3
S e r v e ri sb u s y A 3
E t h e rI M G* * * m i n
A4
C o n n e c t i o n F a i l A 4
E t h e rI M G* * * m i n
A6
U p d a t i n gf a i lA 6
E t h e rI M G* * * m i n
A7
U p d a t i n gf a i lA 7
E t h e rI M G* * * m i n
AE
D o w n l o a df a i lA E
E t h e rI M G* * * m i n
AF
D o w n l o a df a i lA F
DPMS login incorrect notication.
DPMS congestion notication.
DPMS connection failure notication.
Error notication received while
requesting the Firmware Info.
Time Out while obtaining Firmware information.
Error(NG) notication received
while requesting Firmware Download.
Error(Server Busy) notication received while requesting Firmware
Download.
Check the network connection. Carry
out the update in an environment that
has little network load.
Check the network connection. Carry
out the update in an environment that
has little network load.
Check the network connection. Carry
out the update in an environment that
has little network load.
Turn off and on the power. Updating
starts automatically.
Carry out the update in an environment
that has little network load.
Turn off and on the power. Updating
starts automatically.
Carry out the update in an environment
that has little network load.
Turn off and on the power. Updating
starts automatically.
Carry out the update in an environment
that has little network load.
Turn off and on the power. Updating
starts automatically.
Carry out the update in an environment
that has little network load.
E t h e rI M G* * * m i n
B0
D o w n l o a df a i lB 0
E t h e rI M G* * * m i n
B1
D o w n l o a df a i lB 1
E t h e rI M G* * * m i n
B2
U p d a t i n gf a i lB 2
E t h e rI M G* * * m i n
B3
U p d a t i n gf a i lB 3
E t h e rI M G* * * m i n
B4
U p d a t i n gf a i lB 4
E t h e rI M G* * * m i n
B5
U p d a t i n gf a i lB 5
Error(Connect failure) notication
received while requesting Firmware Download.
Error in Firmware Download (Time
Out).
Error notication received after
rewriting the CY920 Firm.
Error in Firmware Update (Time
Out).
Failed to transit to Boot Loader
Mode.
Failed to transit to Application
Mode.
Turn off and on the power. Updating
starts automatically.
Carry out the update in an environment
that has little network load.
Turn off and on the power. Updating
starts automatically.
Carry out the update in an environment
that has little network load.
Turn off and on the power. Updating
starts automatically.
Carry out the update in an environment
that has little network load.
Turn off and on the power. Updating
starts automatically.
Carry out the update in an environment
that has little network load.
Initialize the unit and try updating
again.
Initialize the unit and try updating
again.
90
Device display during the rmware update
Display the device being updated and the update progress.
Target deviceDPMS Update DisplayError code when an error occurs
L1
Main CPU
M a i n* * * m i n
L2
U p d a t i n g* * %
10 - 16
36 - 3F
Audio PLD
VIDEO PLD
DSP
GUI Serial Flash
CY920 second Boot Loader
CY920 Image
L1
A P L D* * * m i n
L2
U p d a t i n g* * %
L1
V P L D* * * m i n
L2
U p d a t i n g* * %
L1
D S P 1* * * m i n
L2
U p d a t i n g* * %
L1
D S P 2* * * m i n
L1
D S P 3* * * m i n
L1
D S P 4* * * m i n
L1
G U I* * * m i n
L2
U p d a t i n g* * %
L1
E t h e rS B L* * * m i n
L2
U p d a t i n g* * %
L1
E t h e rI M G* * * m i n
L2
U p d a t i n g* * %
50 - 52
54 - 58
5A - 62
50 - 52
54 - 58
5A - 62
50 - 52
54 - 58
5A - 62
50 - 52
54 - 58
5A
62
80 - 86
A0 - A4
A6 - A7
AE - B5
A0 - A4
A6 - A7
AE - B5
L1
CY920 Image (Emergency
Mode)
P l e a s ew a i t . . .
L2
U p d a t er e t r y
---Checking the Firmware Version After the Update---
After updating the rmware, check the version.
See "1. Version Display Mode" (page 19).
–
91
SURROUND MODES AND PARAMETERS
Channel output
Sound modes and channel output
S This indicates the audio output channels or surround parameters that can be set.
D This indicates the audio output channels. The output channels depend on the settings of “Speaker Config.”.
Channel output
Surround
Front
Sound mode
Direct/Pure Direct (2-channel)
Direct/Pure Direct (Multi-channel)
DSD Direct (2-channel)
DSD Direct (Multi-channel)
Stereo
Multi Ch In
Dolby Surround z1SDDDz4DDDDDDDDD
DTS Neural:X z2DDDDDDDDDDDDDS
Audyssey DSX®
Dolby Digital
Dolby Digital Plus
Dolby TrueHD
Dolby Atmos
DTS Surround
DTS 96/24
DTS-HD
DTS Express
DTS:X
Multi Ch Stereo
Virtual
The applicable sound mode includes “Dolby Surround” and sound modes that have “+Dolby Surround” in the sound mode name.
z1
The applicable sound mode includes “DTS Neural:X” and sound modes that have “+Neural:X” in the sound mode name.
z2
A signal for each channel contained in an input signal is output as audio.
z3
z4 Audio is not output when “Speaker Config.” - “Surr. Back” in the menu is set to “1 spkr”.
z5 Audio is output from the speakers specified in the “Surround Parameter” – “Speaker Select” settings.
z6
Audio is output from the speakers specified in the “Audyssey DSX
z7 Audio is output when “Subwoofer Mode” in the menu is set to “LFE+Main”.
You can use the Rear Height speakers instead of Surround Height speakers for Auro-3D playback. For best Auro-3D experience, using Surround Height speakers is
z8
recommended.
This is output if an Auro-3D signal is input and the input signal contains Top Surround.
z9
Front
L/R
SDDDD
Center
Surround
L/R
Back
L/R
Wide
L/R
Front
Height
L/R
Top Front
L/R
Top
Middle
L/R
Top Rear
L/R
Surround
Rear
Height
L/R
zDDDDS8DDz9D
Height
L/R
Surround
Top
Dolby
Atmos
Enabled
L/R
Surround
Dolby
Atmos
Enabled
L/R
Back
Dolby
Atmos
Enabled
L/R
Subwoofer
92
Sound modes and surround parameters
Surround Parameter
Surround Parameter
Sound mode
Direct/Pure Direct (2-channel) z5Sz6SS
Direct/Pure Direct (Multi-channel) z5SSSSS
DSD Direct (2-channel)
DSD Direct (Multi-channel) z5SSS
Stereo
Multi Ch In
Dolby Surround
DTS Neural:X
Audyssey DSX®
Dolby Digital
Dolby Digital Plus
Dolby TrueHD
Dolby Atmos
DTS Surround
DTS 96/24
DTS-HD
DTS Express
DTS:X
Multi Ch Stereo
Virtual
z
1 - z6 : “Sound modes and surround parameters”
Sound mode
Direct/Pure Direct (2-channel) z5
Direct/Pure Direct (Multi-channel) z5
DSD Direct (2-channel)
DSD Direct (Multi-channel) z5
Stereo
Multi Ch In
Dolby Surround
DTS Neural:X
Audyssey DSX®
Dolby Digital
Dolby Digital Plus
Dolby TrueHD
Dolby Atmos
DTS Surround
DTS 96/24
DTS-HD
DTS Express
DTS:X
Multi Ch Stereo
Virtual
z
5, z7 - z10: “Sound modes and surround parameters”
This item can be selected when a Dolby Digital, Dolby Digital Plus, Dolby TrueHD or Dolby Atmos signal is played.
z1
This item can be selected when a Dolby Digital, Dolby Digital Plus, Dolby TrueHD, Dolby Atmos, DTS:X or DTS signal is played.
z2
This item can be selected when a DTS:X signal that is compatible with the Dialog Control function is input.
z3
This item can be selected when a Dolby Digital or DTS signal or DVD-Audio is played.
z4
During playback in Pure Direct mode, the surround parameters are the same as in Direct mode.
z5
z6 This setting is available when “Subwoofer Mode” in the menu is set to “LFE+Main”.
z7 This item cannot be set when “Dynamic EQ” is set to “On”.
z8
This item cannot be set when Audyssey
z9
This item cannot be set when “MultEQ
This item can be set when the input signal is analog, PCM 48 kHz or 44.1 kHz.
z10
This can be set if the input signal does not contain an Auro-3D signal or if the input Auro-3D signal does not contain Front Height channels.
z11
Dialog Level
DTS Neural:X
Subwoofer Level
Adjust
®
Setup (Speaker Calibration) has not been performed.
®
XT32” in the menu is set to “Off”.
Adjust
Surround Parameter
Auro-Matic 3D
Preset
Sz11Sz11SSSSSS
Cinema EQ
Auro-Matic 3D
Strength
Loudness
Management
z1
Tone
z7
Dynamic
Compression
MultEQ® XT32z8Dynamic EQ
Dialog Control
z2
z9
z3
Audyssey
Dynamic
Volume
z9
Low Frequency
z4
SSS
SSS
Audyssey
LFC™z9Audyssey DSX®
Speaker SelectCenter Spread
M-DAX
z10
SSSSSS
93
Types of input signals, and corresponding sound modes
langis lennahc-itluMlangis lennahc-2
langis lennahc-itluMlangis lennahc-2
F This indicates the default sound mode.
S This indicates the selectable sound mode.
Sound mode
DTS Surround
DTS:X MSTR / DTS:X
DTS-HD MSTR
DTS-HD HI RES
DTS ES Dscrt6.1
DTS ES Mtrx6.1
DTS Surround
DTS 96/24
DTS Express
DTS (-HD) + Neural:X
DTS Neural:X
1 – z7, z12, z13 : “Types of input signals, and corresponding sound modes”
Sound mode
Multi Ch In
Multi Ch In
Multi Ch In + Dolby Surround
Multi Ch In 7.1
Multi Ch In + Neural:X
Audyssey
Audyssey DSX®
Direct
Direct
DSD Direct
Pure Direct
Pure Direct
DSD Pure Direct
Original sound mode
Multi Ch Stereo
Virtual
Stereo
Stereo
z
2, z8 – z10, z14 : “Types of input signals, and corresponding sound modes”
NOTE
z2F
z2F
NOTE
z2Sz9
Dolby
Analog /
Digital
PCM
(+/HD)
SFS
SFS
Dolby
Analog /
Digital
PCM
(+/HD)
Sz8SSSSSSSSSSSSS
SSSSSSSSSSSSSS
SSSSSSSSSSSSSSSS
SSSSSSSSSSS Sz10SSSS
FSSFSSSSSSSSSSSS
DSD
DTS
(Super
PCM
(-HD)
Audio
CD)
DSD
DTS
(Super
(-HD)
Audio
CD)
SS
SS
DTS:X DTS-HD
Multi
F
PCM
DTS:X DTS-HD
Multi
FFSz14
SS
SS
SSSSSS Sz10SSSS
DTS
DTS ES
Express
Fz3Sz12
Fz4
F
SSSSS
DTS
Express
DTS ES
Dscrt6.1
Mtrx6.1
SSF
DTS ES
DTS ES
Dscrt6.1
Mtrx6.1
Dolby
Dolby
DTS
Fz5
DTS
Dolby
Atmos
TrueHD
Sz6zSS13
Sz7S
FFFSz13
langis lennahc-itluMlangis lennahc-2
Dolby
Dolby
Atmos
TrueHD
Digital
Plus
Dolby
Digital
Plus
Dolby
Digital
(EX)
S
Dolby
Digital
(EX)
DSD
(Super
Audio
CD)
DSD
(Super
Audio
CD)
Auro-3D
Auro-3D
Upgrade (Auro-3D)
Sound mode
Auro-3D
Auro-3D
Auro-2D Surround
z
6, z7, z11 : “Types of input signals, and corresponding sound modes”
This item can be selected when using any of the Surround Back, Front Wide, Front Height, Top Front, Top Middle, Top Rear, Rear Height, Front Dolby, Surround Dolby
z1
or Back Dolby speaker.
This item can be selected when surround back speakers are used.
z2
This item can be selected when the input signal is DTS-HD Master Audio.
z3
This item can be selected when the input signal is DTS-HD Hi Resolution.
z4
This item can be selected when the input signal is DTS 96/24.
z5
This can be selected when the Dolby Atmos signal contains the Dolby TrueHD signal.
z6
This can be selected when the Dolby Atmos signal contains the Dolby Digital Plus signal.
z7
The default sound mode for the AirPlay playback is “Direct”.
z8
This item can be selected when the input signals contain surround back signals.
z9
This can be selected when the Dolby Atmos signal contains the Dolby TrueHD or Dolby Digital Plus signal.
z10
This item cannot be selected if the sampling frequency of the input signal is 32 kHz.
z11
This item can be selected if the Auro-3D signal contains DTS-HD Master Audio.
z12
This item can be selected if the Auro-3D signal contains Dolby TrueHD.
z13
This item can be selected if the Auro-3D signal contains Multi Channel PCM.
Does the power indicator on the front
panel ash in green when the power is
turned on?
Is a fuse blown?
YES
Does the power display on
the front panel lights green
after approximately 10 seconds?
Is DC5V being supplied from
the SMPS PCB (BN901) to the
DIGITAL PCB?
Check the circuits around
the Microprocessor on the
DIGITAL PCB and replace any
faulty parts.
Does the power indicator on the front
NO
panel ash in red when the power is
turned on?
NO
YES
See "1.2.Fuse is blown."
NO
NONO
Is DC5V output even when the
connector (CN903) supplying
power from the SMPS PCB to the
DIGITAL PCB is removed?
YESYES
Check for breakages and short circuits in the
circuits and parts between CN903 on the
DIGITAL PCB and the microprocessor power
supply and replace any faulty parts.
YES
Are there any parts not fully connected into the connectors that
connect the PCBs?
YES
TO "6.SMPS"
(See page 108)
NO
To "2-6. Protection
History Display Mode"
(See page 100)
YES
Is a fuse blown?
Check the voltage of pins 1-7 of CN704
on the DIGITAL PCB while the power
display is ashing in green.
3.3V
Remove the connector (CN971) of the MAIN PCB.
Check the "2-6. Protection history display mode"
(See page 100)
YES
See "1.2.Fuse is blown."
Check the circuits around the Microprocessor to
0V
CN704 on the DIGITAL PCB and replace any faulty
parts.
1.2. Fuse is blown
Check for leaks and short circuits in the
parts on the primary side. Replace any
faulty parts.
Check the rectier diode in the rectier
circuit on the secondary side, and check
for short circuits. Replace any faulty parts.
YES
Connect the connectors correctly.
Blown fuse
Check for short circuits between the
regulator output terminal and GND in
the power supply stabilization circuit. Replace faulty parts if there is a short circuit.
Replace the fuse after repair.
95
2. Analogvideo
Performtheoperationbelowbeforehand.
Check it whether connection cable and Monitor are normal.
b
VIDEO Convert is set to ON.
b
Setting as follows.
b
V : SAT
COMPONENT : SAT
MONITOR OUT (CVBS/Cmponent/HDMI) output NG
Input
CVBS
To A
A
CVBS,COMPONENT
Is the power voltage being output correctly?
V+5V : CN28B-6 pin
V-5V : CN28B-8 pin
(SIDE CNT PCB)
Check of the I2C control signal for video selector IC
(IC511).
I2C(SCL) : BN21A-9 pin (AVSCL)
I2C(SDA) : BN21A-7 pin (AVSDA)
See the sample waveform page 97
(DIGITAL PCB)
Input
NO
YES
NO
Input
COMPONENT
· Defective connection of SIDE CNT PCB (BN77D).
· REGULATOR (XLR) PCB aw.
DIGITAL PCB faulty.
YES
Does the signal input to the video decoder(IC351)?
V : R3527
COMPONENT-Y : R3530
COMPONENT-Cb : R3528
COMPONENT-Cr : R3529
(DIGITAL PCB)
YES
· CVBS Monitor Out is NG
COMPONENT Monitor Out is NG ⇒ To B
· HDMI Out is NG ⇒
To Troubleshooting "HDMI/DVI"
NO
· Defective connection of FRONT CNT PCB.
(CN21A)
VIDEO PCB faulty. ⇒ B
96
B
VIDEO PCB faulty.
Extend the DIGITAL PCB using the jig.
YES
Check power supply voltage and I2C control signal of
video selector IC. (IC511)
V+3.3V : J5043
V-5V : J5042
I2C(SCL) : J5046
I2C(SDA) : J5047
(VIDEO PCB)
YES
Check the signal input to video selector IC. (IC511)
V : C5107
OMPONENT-Y : J5010
COMPONENT-Cb : J5007
COMPONENT-Cr : J5006
(VIDEO PCB)
YES
Check the signal output from video selector IC. (IC511)
(VIDEO PCB) to MONITOR to DIGITAL PCB
V : J5019 BN21B-17pin
OMPONENT-Y : J5021 BN21B-15pin
COMPONENT-Cb : J5028 BN21B-13pin
COMPONENT-Cr : J5029 BN21B-11pin
YES
NO
Power supply IC (IC513) aw.
SIDE CNT PCB(BN28B) aw.
Video selector IC (IC511) faulty.
NO
The circuit between IC511 are faulty.
NO
Defective the soldering IC (IC511) or IC (IC511) aw.
MONITOR OUT
Output terminal (JK511 or JK513) or pattern aw.
HDMI OUT
Defective connection of FRONT CNT PCB (BN21B) or
FRONT CNT PCB pattern aw.