Lucent Technologies MLX-10, MLX-5 User Manual
Document #: 555–660–124
Comcode: 108196247
Issue 1, February 1998
MERLIN LEGEND
®
Communications System
MLX-5® and MLX-10® Nondisplay Telephones
User’s Guide
Contents
Your MLX-10 Nondisplay Telephone ............................................... Inside Front
Describes the phone buttons
Understanding Your Telephone ................................................................ 1–2
Line Buttons, Line Button Lights .............................................................. 1
Tones, Rings ...................................................................................... 2
Feature Finder .................................................................................... 3–4
Use to choose the right feature for the activity you want to perform.
Headsets .............................................................................................. 5
Headpieces, Headset Features
Call Handling......................................................................................... 6
Making & Answering Calls, Transfer, Hold, Conference
Messaging ......................................................................................... 7–8
Leaving Messages, Receiving Messages .................................................... 7
Posting Messages, Signaling & Notify ....................................................... 8
Using Features ....................................................................................... 9
Activating Features, Feature Codes
Often-Used Features .......................................................................... 10–16
Account Codes, Authorization Codes ....................................................... 10
Auto Dial, Callback & Line Request ......................................................... 11
Call Waiting, Camp On, Coverage ........................................................... 12
Direct Voice Mail, Do Not Disturb, Forward & Follow Me ............................... 13
Last Number Dial, Night Service, Paging .................................................. .14
Park & Paging, Personal Speed Dial, Pickup, Privacy .................................. 15
Reminders, Saved Number Dial, System Speed Dial, Voice Announce ................ 16
Programming Buttons & Settings .......................................................... 17–18
Programming Buttons, Programming Settings ............................................ 17
Programming Codes ............................................................................ 18
Your MLX Nondisplay Telephone
Volume
or to
Press
change ringer loudness while the phone
is ringing, handset
volume while you’re
using the handset,
or speaker volume
while you’re using the
speakerphone.
Feature
Press to activate
features.
HFAI
(Hands Free Answer
on Intercom) Press
before calls come
in to answer
voice-announced
calls without lifting
the handset.
Line Buttons
Volume
Feature Transfer
HFAI Conf
Mute Drop
Speaker Hold
Message
ABC DEF
123
JKLGHI MNO
456
PQRS WXYZ
TUV
789
OPER
#
0
*
Line Buttons
Outside, Pool, SA,
and ICOM buttons
(see p. 1); blank line
buttons can be
programmed with
features (see p. 17).
■
MLX-10 has 10
line buttons
■
MLX-5 has 5
line buttons
Message Light
The red LED is lit to
indicate a waiting
message (see pp. 7–8).
Transfer
Press to send a call
to another phone
(see p. 6).
Mute
Press to turn
speakerphone
microphone on or off so
that you can or cannot
be heard by the caller.
User Card Tray
Pull out for quick
reference.
Speaker
Press to turn the speakerphone on/off for
hands-free conversation
during a call or when
a call rings; or press to
hang up a speakerphone
call.
!
CAUTION:
To clean your phone, unplug it from the wall jack and
use a
slightly
dampened cloth. To prevent permanent
damage, do not immerse the phone in water or any
liquid and do not use liquid or aerosol cleaners directly
on the telephone.
Conf
Press to add a person
to a conference call
(see p. 6).
Drop
Press Drop and the line
button to disconnect a
person from a conference
call (see p. 6).
Hold
Press to put a call on
hold (see p. 6).
Understanding Your Telephone
-Line Buttons-
All Telephones
NNN-XXXX
Telephones with ICOM Buttons
ICOM Ring Make/receive inside ringing
ICOM Voice Make inside voice-an-
ICOM Make (not receive) inside
Originate Only
Make/receive outside calls
only.
calls and receive inside
voice-announced calls.
nounced
calls and receive inside
ringing and voice-announced
calls.
calls only.
Telephones with System Access (SA) Buttons
SA buttons give you access to inside or outside
lines for making and/or receiving calls. To make
an outside call on an SA button, first dial the
dial-out code (usually 9) that your system
manager supplies. No dial-out code is necessary
when you call another extension.
SA Ring Make/receive inside/outside
SA Voice Make/receive outside calls,
SA Originate Make (not receive) inside and
Only outside calls.
Shared SA Make/answer calls for
(SSA)
Pool Make/receive outside calls
ringing calls and receive inside voice-announced calls.
receive inside ringing and
voice-announced calls, make
inside voice-announced calls.
co-workers or join conversations. One person has an SA
button that is shared with one
or more others who have SSA
buttons corresponding to it.
See Rings (p. 2) for information about how calls ring
at these buttons.
only. Use the dial-out code
supplied by your system
manager.
-Line Button Lights-
Light Meaning
Steady red The line you are using or will use when you lift the
handset or press the Speaker button.
Steady green The line is in use, or the feature programmed onto the line
button is on.
Flashing green An incoming call is ringing on this line button or a call you
transferred is returning to this line button (see p. 6).
Fast-flashing green You have put a call on hold on this line button.
Slow-flashing green Someone else has put a call on hold on this line button.
1
Understanding Your Telephone
-Tones-
Tone Meaning
Dial tone (steady) You can make a call.
Busy (slow repeating tone) The phone you are calling is busy.
Fast busy (fast repeating tone) No lines are available.
Error (alternating high-low tones) You dialed a number or used a feature incorrectly.
Confirmation (double break in You used a feature correctly.
dial tone followed by steady tone)
Callback (5 short beeps) This call is receiving Callback treatment (see p. 11).
Call Waiting (1 or 2 beeps) You have an inside (1 beep) or an outside
(2 beeps) call waiting (see p. 12).
Rings-
The table below helps you identify the different types of ringing. You can also personalize ringing at
your telephone or adjust ring timing for the line buttons where calls arrive. Programming Buttons
& Settings, p. 16, tells you how to change the settings. Listed below are your options:
• Personalized Ring. Allows you to give calls ringing at your phone one of 8 distinctive rings.
• Abbreviated Ring. When you are on a call and another call arrives at your phone, you can
use this feature to give the second call a short ring.
• Immediate Ring. Calls ring immediately on line buttons set this way.
• Delay Ring. This setting causes calls to ring at your phone after a delay. If your calls are
being covered, this allows time for another person to answer a call before you do.
• No Ring. Calls do not ring (except for returning transferred and Callback calls). Calls on lines
set for No Ring do not receive coverage (p. 12).
• Send Ring. Usually, when a call comes in on an SA button, it rings there immediately and
rings at the corresponding SSA buttons after a delay, giving the person with the SA button
time to answer before the call is picked up by someone with a corresponding SSA button.
When busy on another call, the person with the SA button can use the Send Ring setting to
make calls arriving at other SA buttons ring
instead of after a delay.
immediately
on corresponding SSA buttons
Ring Meaning
1 long ring Inside call
1 long ring and 1 short ring Outside call
1 long ring and 2 short rings Priority ring; outside call transferred to you or
returning camped-on call (see p. 12)
1 long ring and 3 short rings Returning Callback call (see p. 11)
2
Feature Finder
This table shows where to look for information about performing specific telephone activities. Any features
that do not have detailed instructions can be used by following the directions in Using Features (p. 9) or
programmed by following the instructions in Programming Buttons & Settings (p. 17).
Calling
If you want to ... Then
Dial numbers with the touch of a button. See Auto Dial, p. 11.
Program codes for numbers you dial often. See Personal Speed Dial, p. 15.
Quickly dial numbers your company has programmed. See System Speed Dial, p. 16.
Make a voice-announced call to 1 or more co-workers. See Line Buttons, p. 1, and Paging, p. 14.
Broadcast over the company’s loudspeaker system. See Paging, p. 14.
Make a call after office hours. See Night Service, p. 14.
Make and answer calls with no hands. See HFAI button, inside front cover, to answer
Automatically redial a number you dialed before. See Last Number Dial, p. 14, and Saved
Connect to an extension or outside line when it’s free. See Callback & Line Request, p. 11.
Enter an account code before or during a call. See Account Codes, p. 10.
Make a call from another extension, using your own See Authorization Codes, p. 10.
calling privileges.
Set up a conference with as many as 4 others. See Conference, p. 6.
Transfer a call. See Transfer, p. 6, and Park & Paging, p. 15.
Know if someone is calling you when all your other See Call Waiting, p. 12.
lines are in use.
Reach a voice mailbox without calling the person. See Direct Voice Mail, p. 13.
Put a call on hold. See Hold, p. 6.
inside calls hands-free. For information about
headsets, see p. 5.
Number Dial, p. 16.
Customizing Your Phone
Program a feature on an unused line button. See Programming Buttons & Settings, p. 17.
Adjust volume of the speaker, handset, or ringer. Use the Volume button, inside front cover.
Give your phone its own distinctive ring. See Rings, p. 2.
Delay or remove the ring from an outside, SA, or See Rings, p. 2, and Coverage, p. 12.
ICOM line button.
3
Feature Finder
Covering Calls
If you want to ... Then
Have a co-worker answer your calls. See Coverage, p. 12, and Line Buttons, p. 1.
Answer all of a co-worker’s calls from your telephone.
Stop your calls from being covered by others.
Stop your outside calls from going to your company’s See Coverage, p. 12.
voice mail system (or send your calls to voice mail).
Forward your calls to another telephone. See Forward & Follow Me, p. 13.
Answer your calls from another extension.
Answer a call ringing at a co-worker’s extension. See Pickup, p. 15.
Answer a call on a line that’s not on your phone.
Hold a call when you’re trying to transfer it or when If your phone system doesn't have voice mail, try
your co-worker doesn’t answer. Camp-On, p. 12.
Hold a call when you’re trying to transfer or when your See Park & Paging, p. 15.
co-worker doesn’t answer; page your co-worker while
the call waits.
Messaging
Let a co-worker know you called. See Messaging, pp. 7–8.
Find out if you have a voice mail message, fax, or
other message.
Signal a co-worker to contact you.
Choose a message to leave for co-workers
who have display phones.
Reach a voice mailbox without calling the person. See Direct Voice Mail, p. 13.
Privacy
Prevent interruptions by blocking calls to your phone. See Do Not Disturb, p. 13.
Prevent co-workers from joining your calls. See Privacy, p. 15.
Prevent others on a call from hearing you speak to Use the Mute button (inside front cover). If you
someone in your office. have a headset, use the Headset/Handset Mute
Receive or not receive voice-announced calls. See Voice Announce, p. 16.
feature, p. 5.
Timekeeping
Remind yourself of meetings or appointments. See Reminders, p. 16.
4
Headsets
Headsets for MLX telephones allow one-touch
operation, hands-free. Touch a button to answer a
call then touch it again to disconnect. Use the
features below to control headset operation.
Headsets consist of a headpiece and modular base
unit. The base unit plugs into the handset jack.
A calling group agent using a headset must press
the Headset Hang Up button to complete a call in
order to update the supervisor’s Agent button.
Headpieces-
Mirage®. Receiver fits over either ear. Not for noisy environments.
StarSet®. Eartip fits in ear canal.
®
Monaural. Adjustable headband and soft ear cushion.
Supra
Supra Monaural Noise-Canceling (NC). Same as above with noise-canceling microphone that
reduces background noise transmission by up to 75%.
Supra Binaural. Sound in both ears.
Supra Binaural Noise-Canceling (NC). Same as above with noise-canceling microphone on
flexible boom; features windscreen and reduces background noise transmission by up to 75%.
Headpiece
Modular
Base Unit
Handset Jack
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1
A
2
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J
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5
P
Q
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7
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8
W
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9
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#
B
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Headset Features-
To program:
See Programming Buttons & Settings, p. 17.
There are 4 features used with headsets: Headset Hang Up, Headset Status, Headset Auto Answer, and
Headset/Handset Mute. All must be programmed on buttons. The Headset Hang Up button
(required) is programmed by your system manager and activates headset operation at your phone.
To use Headset Hang Up:
Press the programmed button to disconnect a call, even if the caller hangs up. Unless you have
programmed a Headset Status button, headset operation is always on.
To use Headset Status:
Press the programmed button to switch between headset and handset operation; when headset
operation is on, the green light is on.
To use Headset Auto Answer:
Connects you automatically to ringing calls during headset operation. When you press the button to
activate the feature, the green light goes on; to turn off Headset Auto Answer operation, press the
button again.
To use Headset/Handset Mute:
Lets you turn off the microphone in the headset or handset, so that a caller cannot hear your
conversation. The red light goes on when the headset (during headset operation) or the handset
(during handset operation) microphone is off.
5
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