Linksys VGA2100 - One Analog Voice Gateway 3 Line, SVR3000, PHM1200, PHB1100, VGA2000 Administration Manual

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CUSTOMER PREMISES EQUIPMENT ADMINISTRATION GUIDE

Customer Premises Equipment

Administration Guide

Release 1.1

Linksys One Communications Solution

Contents

Chapter 1: Welcome to Linksys One - - - - - - - - - - - - - - - - - - -1

Welcome VARs! 1 About this Guide... 1 What is the Linksys One Communications Solution? 3

Basic Data Infrastructure 3 Integrated Office Applications 4

Support Solution 4 What is Linksys One Customer Premises Equipment? 4 Linksys One SVR3000 16-Port Services Router 5

SVR3000 Power Supply 5

Rack and Wall Mountable 5

How the SVR3000 Works With the Linksys One Network 5

LED Behavior 7

Using the USB Memory Key for Voice Mail Storage 7 Linksys One IP Phones 8

Emergency Services (911) 8

Linksys One PHM1200 IP Phone 9

Linksys One PHB1100 IP Phone 9

Phone Hardware Features 10

Integrated Voice Features A to Z 11

Programmable Buttons 14

Graphical Phone Screen Interface 15 Linksys One Voice Gateways 16

Linksys One VGA2000 Analog Voice Gateway 16

Linksys One VGA2100 Analog Voice Gateway 20

Linksys One VGA2200 Analog Voice Gateway 23

Chapter 2: Start Here! - - - - - - - - - - - - - - - - - - - - - - - - 27

Step 1: Prepare for Installation. 27 Step 2: Provision Your Customer on the Service Node. 27 Step 3: Install the Services Router. 28 Step 4: Connect One Phone to the Services Router. 28 Step 5: Observe the Phone Boot Process. 28

Linksys One Communications Solution

Step 6: Enter Handshake Information. 28 Step 7: Connect Additional Phones. 29 Step 8: Add Linksys One Voice Gateways. 29 Step 9: Customize the Phone System. 30 Step 10: Provide Information to Phone Users. 30 Step 11: Administer the Network. 30 Step 12: Troubleshoot Problems. 30

Chapter 3: Preparing for Installation - - - - - - - - - - - - - - - - - 31

Preparing the Site 31

Site Environmental Considerations 32 Cabling Requirements 37 Installation Tools and Equipment 37 Services Router Mounting Specifications 37 Equipment Layout for Installation 38 CPE Capacity Planning 39 Network Requirements 40

Additional Site Considerations 44 Establishing a Customer on the Service Node 49 Adding a Customer 50

Chapter 4: Installation - - - - - - - - - - - - - - - - - - - - - - - - 55

Installing the Services Router 55 Installing One Services Router 55

Verifying Your Services Router Installation 57 Installing Two Services Routers 58 Installing Linksys One Phones 60

Connecting the Handshake Phone 61 Adding Computers to the Network 63

Connecting Computers Directly to the Services Router 63

Connecting Computers Via the Linksys One IP Phone 63

Verifying the Computer Installation 64 Adding a Linksys One Voice Gateway to the Network 64

Installing a VGA2000 Voice Gateway 64

Installing a VGA2100 Voice Gateway 67

Installing a VGA2200 Voice Gateway 69

Normal Operation for the Linksys One Voice Gateways 70

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Linksys One Communications Solution

Chapter 5: Administering the Phone System - - - - - - - - - - - - - - 73

Which Settings Can I Customize? 73 Which Settings Can Users Customize? 73 Accessing the Administration Editor 73

Using the Actions Index Window 75 How do I change a setting? 75 When do my changes take effect? 76 Online Help 78 Viewing Suggestions for Provisioning Your System 78 Understanding Visual Queues on the Administration Editor Screens 78

Configuring Site Settings 79

Managing the User Directory 79 Setting the System Maintenance Window 83 Changing the System Administrator Password 84 Administering the Auto Attendant 84 Viewing Line Status 89 Deleting Out-of-Service Devices 89 Editing the Device Label 89

Configuring Phone Settings 90

Viewing and Changing Device Assignments 90 Assigning a Phone Line to an FXS Port 91 Changing the Phone Assigned to a User 92 Deleting a User from the Database 93 Deleting a Phone or Voice Gateway from the Database 93 Defining Line Assignments and Line Settings 94 Defining User Settings 99 Configuring Call Handling Options 102 Managing Phone Button Assignments 103 Administering Voice Mailboxes 107

Managing Data Devices and Data Settings 109

Viewing the Status of Data Devices 109 Pinging a Data Device 110

Chapter 6: Using Your Phone - - - - - - - - - - - - - - - - - - - - 117

Getting to Know Your Phone 117

Linksys One PHM1200 IP Phone 118

Linksys One Communications Solution

Linksys One PHB1100 IP Phone 118

Understanding Phone Buttons and Features 119

Understanding the Phone Screen 120

Understanding Your Phone Passwords 121 Common Phone Features 122

Basic Call Handling 123

Advanced Call Handling 128 Using Voice Mail 130

How do I access voice mail? 131

How do I set up voice mail? 133 Using the Auto Attendant 136

How do I access the Auto Attendant application? 136

How do I manage the Auto Attendant application? 136 Using Your User Settings Page 140

How do I access my User Settings page? 140

How do I change my password? 141

How do I set my Auto Dials? 141

How do I view my phone button assignments? 142

How do I print my phone button template? 142

Managing Phone Button Assignments 145

Chapter 7: Administering the Network - - - - - - - - - - - - - - - -147

How Does the Database Get Backed Up? 147 How Does the Phone System Get Upgraded? 148 Moving, Adding, and Deleting Devices on the Network 149

Moving a User to a New Location 149

Adding a Phone to the Network 150

Deleting a Phone or Voice Gateway from the Database 150

Deleting a User from the Database 151

Replacing a Services Router on the Network 151 Using the Customer Support Interface 152

Accessing the Customer Support Interface 152

Viewing Device Status At-A-Glance 154 Viewing Customer Information 155 Administering the Services Router 156

Using the SVR3000 Tab 157

Configuring a Static WAN IP Address 158

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Viewing the IP Address and MAC Address 159 Viewing the Software Version 159 Viewing Status for the CPE to Service Node Relationship 160 Viewing Information About the Data Network 161 Restarting the Services Router 162 Cleaning the Services Router for Re-installation or Re-handshaking 162 Restoring the CPE database 163 Resetting the Services Router to Factory Defaults 163

Administering the Phones 165

Viewing the Software Version Running on the Phone 165 Restarting a Phone 165 Restarting Multiple Phones 166

Administering the Voice Gateways 166

Restarting a Voice Gateway 166 Changing the Location ID for the Voice Gateway 166 Changing the Line ID for the Voice Gateway 167 Adjusting the Gain Settings for the Voice Gateway 168

Sending and Receiving Diagnostic Information 168

Chapter 8: Troubleshooting - - - - - - - - - - - - - - - - - - - - - 169

Troubleshooting Installation 169 Troubleshooting the Services Router 170 Troubleshooting the Phone 174 Troubleshooting the Voice Gateway 178 Troubleshooting Connected Devices 180 Additional Troubleshooting Documentation 180

Appendix A: Customer Site Survey - - - - - - - - - - - - - - - - - - 181

Appendix B: Linksys One Contact Information - - - - - - - - - - - - 185

Linksys One Communications Solution

Chapter 1: Welcome to Linksys One Welcome VARs!

Linksys One Communications Solution

Chapter

Welcome to Linksys One

Thank you for choosing Linksys One, a complete, affordable, easy-to-install communications

solution for small businesses. Linksys One delivers telephones, data networking,

applications, and the Internet through one high-speed connection from a Hosted Service

Provider. The system provides IP-based voice and data services with built-in security,

reliability and premium call quality. With Linksys One, the network instantly detects new

Linksys One devices and automatically configures them for optimal performance and simple

management. Phones install in minutes, not the hours or days it takes with other solutions.

Welcome VARs!

Linksys One delivers the communications solutions your customers want at the price they

need. As your customers’ businesses grow, you can help them easily connect new users, and

sell additional technologies, such as video surveillance, while enabling the customer to

protect their original investment. For example, Linksys One carriers will offer future high-

value Internet-based application services that provide smarter ways to transact business.

Linksys One resellers can leverage this momentum and create a foundation to sell additional

services. For resellers, this is a great opportunity to grow your revenue and profit potential.

You can capitalize on the growing demand for IP-based services with a more affordable,

simpler and complete small business communications solution.

About this Guide...

The Linksys One Customer Premises Equipment Administration Guide is intended for

qualified Value Added Resellers (VARs) who are installing, administering, and managing the

Linksys One customer premises equipment (CPE). The guide assumes you have completed

the Linksys One training and are familiar with all system software configuration and

hardware installation procedures. The following topics are included:

• Chapter 1 "Welcome to Linksys One" provides an overview of this guide and a description of the Linksys One products and features.

• Chapter 2 "Start Here!" provides a “cheat sheet” for installing the Linksys One CPE using default settings.

• Chapter 3 "Preparing for Installation" describes how to plan for and deploy Linksys One Customer Premises Equipment (CPE).

Automatic Configuration

Linksys One uses a network discovery process with automated configuration which means that new networks—as well as moves adds and changes—are fast and easy. As soon as they’re plugged in, Linksys One devices automatically determine the optimal configuration and are ready to go.

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Chapter 1: Welcome to Linksys One

About this Guide...

Linksys One Communications Solution

• Chapter 4 "Installation" provides instructions for how to install the Linksys One hardware components.

• Chapter 5 "Administering the Phone System" describes how to use the Linksys One Administration Editor to customize site-wide, voice, and data settings. This section explains how to configure call routing settings, too.

• Chapter 6 "Using Your Phone" describes how to use the phone features including how to set up and use voice mail, how to manage the Auto Attendant greetings, and how to access the User Settings page for configuring Auto Dials, call forward settings, and the user’s password. If desired, you can “brand” this and distribute to your customers.

• Chapter 7 "Administering the Network" helps you understand how devices and phones get automatically backed up and upgraded on the Linksys One network.It also describes how to view device status, how to add, remove, and move devices, and how to administer the Services Router, the phones, and the voice gateways.

• Chapter 8 "Troubleshooting" provides solutions to common problems you may encounter on your Linksys One network.

• Appendix A "Customer Site Survey" provides a form to help you gather information for your customer’s site.

• Appendix B "Linksys One Contact Information" provides a phone number, URL and E-mail address for contacting Linksys One.

Chapter 1: Welcome to Linksys One What is the Linksys One Communications Solution?

Linksys One Communications Solution

Chapter

What is the Linksys One Communications Solution?

The Linksys One Communications Solution is a low-cost, distributed, (SIP) based system with full Key System features serving the small business (5-50 users) segment. Based on the Internet model which enables rapid development of features and applications, the Linksys One solution can be deployed in a standalone fashion or in a managed solution.

The Linksys One solution features three components:

• An infrastructure that supports IP networking and business-class applications, such as Voice over Internet Protocol (VoIP),

• Integrated office applications

• A support offering

Basic Data Infrastructure

The basic data infrastructure components and services include:

• A SVR3000 Services Router that provides IP routing, Network Address Translation (NAT), Stateful Packet Inspection (SPI) firewall, Session Initiation Protocol – Application Layer Gateway (SIP ALG), wired Ethernet LAN ports w/POE support and Internet Access via 10/100 Ethernet.

Broadband Access Provider (BAP). DSL, Cable, or T1 service provided by the HSP. The BAP has Linksys One CPN-designation for QoS-enabled access.

Service Node: Equipment at the HSP’s site that provides extended applications and call processing services to your customer. It also enables voice and data connectivity from the Broadband Access Provider (BAP) interface to the Internet Telephony Services Provider (ITSP) interface.

Hosted Services Provider (HSP): A Service Provider that owns the managed service and call routing components of the Linksys One system, including the Service Node. Via the Service Node, the HSP remotely manages and optimizes the Linksys One network.

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Chapter 1: Welcome to Linksys One

What is Linksys One Customer Premises Equipment?

Linksys One Communications Solution

• Voice-specific devices including the PHM1200 and PHB1100 IP Phones, and three analog Voice Gateways (VGA2000, VGA2100, and VGA2200). These products are used for integration with analog Public Switched Telephone Network (PSTN) infrastructures.

Integrated Office Applications

The application capabilities for the Linksys One solution include:

• Automatic software upgrades, under management control, whenever new versions are released.

• A 3-way conferencing capability, built-in Auto Attendant function for the voice system, graphical voice mail, and an automatic backup/restore capability for device configurations.

Support Solution

The Support solution includes:

• A web-based management portal that enables remote maintenance and monitoring of customer site equipment

• An 800 number for technical assistance to Linksys’ Business Assistance Center.

What is Linksys One Customer Premises Equipment?

The Linksys One customer premises equipment (CPE) consists of the following components:

• Linksys One SVR3000 16-Port Services Router

• Linksys One IP Phones (models PHM1200 and PHB1100)

• Linksys One Voice Gateways (models VGA2000, VGA2100, VGA2200)

Chapter 1: Welcome to Linksys One Linksys One SVR3000 16-Port Services Router

Linksys One Communications Solution

Chapter

Linksys One SVR3000 16-Port Services Router

The Linksys One SVR3000 Services Router is the central component of the Linkys One CPE solution and is therefore required for your Linksys One network. It features onboard software that integrates security, reliability and quality of service to support business quality Linksys One communications services.

All SVR3000s are identical to each other from the factory. No pre-configuration is required to configure the SVR3000 at the customer site. A "handshake" procedure is all that is needed to establish a baseline configuration for each customer. The baseline configuration contains customer specific information supplied when the customer was provisioned on the Service Node..

If an SVR3000 fails for some reason (hardware, software, natural disaster, etc.) and needs to be replaced, the new unit can be configured by utilizing the same information provided during the customer establishment process. Plug in the new device, restore the backup, and it will set up within minutes with an identical configuration.

SVR3000 Power Supply

The SVR3000 power supply requires an AC input voltage of anywhere from 100 to 240 volts, 50 or 60 Hz for universal operation around the globe. The power cord is a standard IEC connector, commonly used on computer equipment. Although the power cord is included with the kit, you can easily obtain a new one from most any computer or electronics supply store around the world.

Rack and Wall Mountable

The SVR3000 is rack and wall-mountable. Instructions for mounting the SVR3000 are included in the box and also in Appendix A of this guide.

How the SVR3000 Works With the Linksys One Network

The SVR3000 has 16 LAN ports with 10/100 Ethernet and IEEE Standard Power-overEthernet (POE). All 16 attached devices (phones, gateways, other devices in the future) may be powered by the POE simultaneously.

• Two “cascade” Gigabit Ethernet ports may be used to increase the port count with additional SVR3000s, or alternatively used for a Network Attached Storage (NAS) drive in the future.

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Chapter 1: Welcome to Linksys One

Linksys One SVR3000 16-Port Services Router

Linksys One Communications Solution

• The voice and data VLANs separate traffic, ensuring that the right devices are allowed to tag traffic while providing security for voice traffic, DSCP markings used by the multiple queues on the WAN port supply the QoS

• Two 10/100 WAN ports connect to the Internet. The SVR3000 automatically gets an IP address via DNS/DHCP.

• The SVR3000 has the following servers built in: SIP proxy supporting IETF standard RFC3261 for call routing, DNS/DHCP, configuration and image servers. The SVR3000 uses the configuration and image servers to store the configuration and the device images (phones, gateways, etc.) obtained during the handshake process.

• For security and proper traffic management at the CPE, the SVR3000 includes a built-in Stateful Packet Inspection (SPI) Firewall, an Application Layer Gateway (ALG) and support for multiple IPSec VPN Tunnels (for future remote office capabilities).

• The SVR3000 also includes a USB 2.0 port for local storage (flash memory key).

Linksys One SVR3000 Services Router (front and rear panel)

LAN Ports. The 16 LAN ports provide full support for IEEE 802.3af PoE. Up to two VLANs are supported per LAN port.

CASCADE Ports. Two 10/100/1000 BaseT ports offer cascaded expansion to other service routers and application servers. You can connect two SVR3000’s via the cascade ports. You can configure multiple Virtual LANs per cascade port (i.e., 802.1Q/P capable).

WAN Ports. Two 10/100 WAN ports provide access to the Internet either directly or through a separate broadband router or bridge device. The WAN ports perform load-balancing with fail-over capability, allowing high-priority traffic such as voice, to be routed out a specified broadband connection while low-priority traffic is routed out the other broadband connection.

LEDs. Indicate port connection status and port activity. See "LED Behavior” at left.

SYSTEM Button. Indicates the overall status for the SVR3000 and whether the SVR3000 is in cascade mode.

RESET Button. Reboots the SVR3000 or resets the SVR3000 to the factory defaults. See ”Restarting the Services Router” section on page 162 for details on how to use the RESET button.

USB Port. Connects a memory key for storing voice mail. The USB port accepts the USB 2.0compliant, 512MB memory key that is shipped in the box with the SVR3000.

Power Port. Connects the SVR3000 to power. Note that there is no power ON/OFF switch on the SVR3000.

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Chapter 1: Welcome to Linksys One Linksys One SVR3000 16-Port Services Router

Linksys One Communications Solution

Chapter

LED Behavior

Using the USB Memory Key for Voice Mail Storage

All voice mail and greetings for the phone system are stored on the USB memory key. When users choose to “shred” voice mail via the graphical interface on the phones, the space on the USB key is immediately freed. If users “trash” voice mail, the space on the memory key will be freed as needed to make room for voice mail. The USB key is also used for a local CPE configuration backup.

The memory key should be plugged in to the SVR3000 at all times. If it is not, the system will not operate properly and voice mail data can be lost. Be sure to use only the USB memory key included in the box with the SVR3000 as it meets the high-quality specifications required for use with the Linksys One phone system.

SYSTEM LED Solid green when the Services Router is operating properly. Flashes between

green and red in one-second intervals to indicate that a new image is loading. When in cascade mode, flashes in intervals of five seconds green and one second red.

LAN LED Green to indicate a device is connected to that port.

WAN LED Flashes green when there is activity on the WAN port.

IMPORTANT: The USB flash memory key is used for voice mail storage and must be plugged in to the Services Router at all times for proper operation.

USB

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USB

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Chapter 1: Welcome to Linksys One

Linksys One IP Phones

Linksys One Communications Solution

Linksys One IP Phones

The Linksys One solution offers two IP Phones to meet your customer’s business needs:

• Linksys One PHM1200 IP Phone

• Linksys One PHB1100 IP Phone

The Linksys One IP phones work like a desktop business phone, but operate over Ethernet which makes it very easy and cost-effective to deploy. Linksys One technology is automatic and self-configuring. Simply plug in a Linksys One phone to the Linksys One Services Router switch port and you’ll be ready to make and receive quality calls using Voice over Internet Protocol (VoIP). The Linksys One phones deliver traditional telephony services to the small business user such as call forwarding, transfer, busy lamp field and shared line appearances on a next-generation IP phone platform.

Emergency Services (911)

Emergency Services (911) calls can be made from any phone on your Linksys One network. Emergency services calls from the site can be routed to the public telephone network via the FXO port on the local Linksys One Voice Gateway. If there is a power loss that affects the Linksys One network equipment, the relay switch in the Voice Gateways automatically draws power from the local FXO loop. If an analog phone is connected to the FXS port, it can be used to make an emergency services call regardless of a power failure

The FXO ports on the VGA2100 and VGA2200 Voice Gateways support inbound calls from the public telephone network, for example, callbacks from the 911 operator (PSAP). However, the VGA2000 Voice Gateway does not.

IMPORTANT: The VGA2000 Voice Gateway does not accept inbound calls from the public telephone network; therefore, callbacks on that line from the 911 operator (PSAP) are not supported.

Chapter 1: Welcome to Linksys One Linksys One IP Phones

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Linksys One PHM1200 IP Phone

The Linksys One PHM1200 IP telephone is the workhorse wired desk phone for today's business user. Primary features include:

• High-resolution (320 X 240) color, backlit display

• 24 programmable buttons with integrated status indication

•4 softkeys

• 3 fixed function keys

• 5-position navigation key

• Full-duplex speakerphone

• Handset and headset ports for superlative audio quality, volume control and muting control.

Linksys One PHB1100 IP Phone

The Linksys One PHB1100 IP Telephone provides streamlined functionality to users and common areas. A backlit pixel-based display with dedicated feature buttons and speakerphone speed common phone operations.

Primary features include:

• Monochrome (192 X 64) blue backlit pixel-based display

• 24 programmable buttons with integrated status indication

•4 softkeys

• 3 fixed function keys

• 3-position navigation key

Linkys One PHM1200 IP Phone

Linkys One PHB1100 IP Phone

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Chapter 1: Welcome to Linksys One

Linksys One IP Phones

Linksys One Communications Solution

• Full-duplex speakerphone

• Handset and headset ports for superlative audio quality, volume control and muting control..

Phone Hardware Features

All Linksys One phones provide the following hardware features:

Ports and Power

An integrated quality of service enabled 10/100 switch provides wired network access for the phone plus an attached PC. The upstream port accepts IEEE PoE (802.3af) and fully powers the phone and connected media devices.

Hardware Feature Description

10/100 Ethernet switch

Allows a phone and a PC to be connected to the same Ethernet port on the SVR3000. With one SVR3000, 16 Linksys One IP phones and 16 PCs may be connected to the SVR3000 and operate simultaneously.

Optional DC power supply

Although the phones are powered over Ethernet (POE), you can optionally connect a DC power supply (ordered separately) on the rear of the phone next to the handset, headset, and Ethernet ports.

Chapter 1: Welcome to Linksys One Linksys One IP Phones

Linksys One Communications Solution

Chapter

Integrated Voice Features A to Z

An integrated voice mail application provides cost-effective, high-quality voice messaging service with both local and remote access to stored messages. The Linksys One phones also feature a built-in Auto Attendant as well as a rich set of features described below:

Voice Feature Description

3-way Conference Conference call between 3 parties is bridged locally on the IP Phones.

Busy Lamp Field (BLF)

Allows a user/phone to monitor the status of another IP Phone via an LED button on the phone.

Call Hold Places an active call on hold (plays music-on-hold to held party).

Call Park / Pickup

Call is placed on hold, and retrieved by another phone by dialing a virtual extension number.

Call Transfer Active call is sent from one phone to another phone.

Caller ID

Telephone number and name of the incoming caller is displayed on the IP phone screen.

Configurable 911 CLID

Caller-ID (number) can be configured globally for any 911 calls from the CPE.

CPE “Suspend Account” Mode

Allows the SN to put the CPE into “suspended” mode if the VAR or HSP determines that the CPE account needs to be suspended. All attempts to make outbound voice calls will be blocked (except 911).

CPE Voice Mail

Voice mail messages are recorded and stored within the CPE. Messages can be retrieved locally or remotely via the phone. Voice mail greetings can be recorded by individual users.

Dial Plan Support

Australian, New Zealand, and Norwegian national dial plans are downloaded to the CPE residing in those countries.

Direct Station Select (DSS)

Allows a user to dial another user by selecting a pre-defined button on the IP Phone. Similar to a speed-dial button.

About Voice Mail...

• Individual voice mailboxes are available to each phone as well as a system mailbox which can be shared with multiple phones.

• Messages are stored on the USB key plugged in to the SVR3000.

• Messages can be retrieved remotely via the Auto Attendant and voice mail telephony user interfaces.

• A message waiting indicator and broken dial tone alert you when you have a voice mail message.

• A visual voice mail interface allows you to manage your voice mail settings from the phone screen.

• Customizable greetings.

• Configurable personal and shared voice mailbox

• Change your voice mail password

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Chapter 1: Welcome to Linksys One

Linksys One IP Phones

Linksys One Communications Solution

Distributed AA / After Hours Service

Auto Attendant function is distributed across multiple phones within the CPE. Auto Attendant provides: Customized greetings and prompts; dial by extension; dial by name; “0” out to operator; configurable days and hours

Voice Feature Description (cont’d)

Do Not Disturb

Allows a user to ignore an inbound call (stop the ringing) and redirect the call to voice mail.

E911 calls out FXO or ITSP

Emergency (911) calls can be routed out either an FXO port on a local CPE VGA gateway, or routed out the WAN port and across the broadband network to the HSP/ITSP.

G.711 Codec G.711u codec, 20ms samples.

Headset Support Allows Plantronics headsets to be connected to the IP Phones.

Hunt Groups (Linear)

When an incoming call comes into the CPE, you can control the order in which phones are rung.

Internationalization of IP Phones, GUI (Spanish)

Internationalization toolkit to assist in adding new language and countryspecific support to the CPE (Phone UI & GUI Admin pages).

Key-System Model

User-interaction model emulates a Key System in terms of separate lines and intercoms.

Last Number Redial

The redial button can be pressed to automatically redial the last number called via that line.

Music on Hold When calls are placed on hold, the held party will periodically hear music.

North American Dial Plan (NANP)

The NPA-NXX-XXXX dial plan used throughout North America is downloaded to the CPE by default.

Overhead Paging

An external overhead paging system can be connected to an analog port on a local VGA gateway. This allows an extension to be assigned for overhead paging within an office.

Private Lines A line can be assigned to a single phone in the system.

RFC-2833 DTMF Mid-call DTMF digits are sent in the RTP stream according to RFC-2833.

About the Auto Attendant...

Each Linksys One system includes a built-in Auto Attendant application that helps callers to quickly reach the right person and get the information they need without the assistance of an operator 24-7. The Auto Attendant integrates with the office directory, allowing callers to dial by name, dial by extension, or return to the operator.

You can enable select users access to administer the Auto Attendant greetings and password. Also, you can assign phone extensions to be the “operator” when a caller presses 0 in response to an Auto Attendant prompt. By default, extension 201 is assigned to the Auto Attendant.

For details on how to administer the Auto Attendant, see the ”Administering the Auto Attendant” section on page 84.

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Voice Feature Description (cont’d)

Shared Line Appearance

A line appearance can be placed on multiple phones. When an incoming call comes into the CPE, each phone will ring. When the call is accepted by a phone, that line button LED will be red (:in use”) on all phones sharing that line appearance.

SIP Proxy/Registrar on SVR

Local SIP Proxy and Registrar in the Services Router accepts phone REGISTER messages and handles SIP call routing for phone-to-phone calls and inbound/outbound calls to the CPE.

SIP Routing on SN

SIP Proxy on SN does call routing between CPE sites, and between CPE and ITSP networks

SIP-ALG (NAT and Firewall)

NAT / Firewall functionality that dynamically allows SIP and RTP traffic (VoIP) to pass through from LAN to WAN networks

Speakerphone (Full-Duplex)

Allows hands-free calling from IP Phones.

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Chapter 1: Welcome to Linksys One

Linksys One IP Phones

Linksys One Communications Solution

Linksys Phone IP Phone Buttons and Features

Programmable Buttons

The programmable buttons on the phone provide one-touch access to intercoms, external lines, Auto Dials and phone features. You can enable and disable access to intercoms, external lines, Auto Dials, and phone features through the web-based Administration Editor interface. Users can assign their own Auto Dial numbers to programmable buttons through their User Settings page.

See the "Managing Phone Button Assignments” in the “Administering the CPE” chapter for details on how to set up programmable feature buttons, intercoms, and lines for your customer.

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1 Phone screen serves as your phone “desktop.”

Intercom lines are assigned a 3-digit extension. Use these lines for calls inside your company.

Button template lists your line button and feature button assignments. You can print the button template from your User Settings page.

Outside lines are assigned a 10-digit phone number. Use these lines for calls outside your company.

Softkeys provide access to tabs and calling options on the phone screen.

4-way navigation dial with center select button allows you to scroll through and activate items on the phone screen, select and

place calls, and edit text on the screen. 7 Feature buttons provide access to special phone features. 8 Hold button puts a call on hold.

Display button displays the function of each line and feature button.

Cancel button cancels the current phone task and displays the previous screen.

Phone key pad allows you to dial phone numbers, enter numbers on the phone screen, and interact with voice mail and Auto Attendant systems.

Microphone button mutes and unmutes the microphone.

Vol ume control adjusts the volume for the handset speaker and the speakerphone.

Speakerphone button enables hands-free calling via the speakerphone or headset. This button

turns green when the speakerphone is on. 15 Phone speaker provides hands-free listening. 16 Handset

Voice message indicator turns red when you have a voice mail message.

Chapter 1: Welcome to Linksys One Linksys One IP Phones

Linksys One Communications Solution

Chapter

Graphical Phone Screen Interface

The PHM1200 features a color phone screen that provides access to calling functions, call history, and voice mail settings. The top of the phone screen displays the current date and time; the bottom of the phone screen displays the Calls and Tas ks tabs that provide access to calling functions and phone settings. All calling functions can be performed from the phone screen. Simply select the Calls tab to place and handle calls, and select the Tas ks tab to view call history, view the button template, and access voice mail settings.

Linksys One IP Phone (Rear Panel)

10/100 SW 10/100 PC

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10/100SW Port provides an RJ-45 Fast Ethernet

connection to the SVR3000. It accepts IEEE PoE, allowing the PHM1200 to be fully powered without an external power adapter.

10/100PC Port provides an RJ-45 Fast Ethernet

connection to a desktop PC.

Headset port provides a connection to an approved

headset. For a listing of approved headsets, see www.cisco.getheadsets.com.

Handset port provides a connection to the phone

handset.

Power Port connects to an optional AC/DC power

adapter in case you choose not to use POE to power the PHM1200.

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Chapter 1: Welcome to Linksys One

Linksys One Voice Gateways

Linksys One Communications Solution

Linksys One Voice Gateways

The Linksys One Communications Solution offers three voice gateways:

• Linksys One VGA2000 Analog Voice Gateway

• Linksys One VGA2100 Analog Voice Gateway

• Linksys One VGA2200 Analog Voice Gateway

Linksys One VGA2000 Analog Voice Gateway

The VGA2000 is an analog gateway that connects legacy analog fax machines or phones to the Linksys One solution. In addition it provides a local connection to the public telephone network for normal or emergency services calls.

The VGA2000 connects to any LAN port on the Services Router. Software running on the VGA2000 interacts with provisioning, management and security software hosted on the Services Router. This interaction provides a simple, one-step installation and access to webadministered management features.

Emergency Services (911)

The VGA2000 has one trunk-side FXO port (LINE port) for connecting to the public telephone network and one station-side FXS port (PHONE port) for connecting to an analog phone or fax machine. All emergency services calls are sent out the FXO LINE port. The VGA2000 draws power from the FXO trunk so in the event that the Services Router (or the external power-supply) fails, you can still make emergency services calls.

IMPORTANT: The VGA2000 Voice Gateway does not accept inbound calls from the public telephone network; therefore, callbacks on that line from the 911 operator (PSAP) are not supported.

Linksys One VGA2000 Voice Gateway

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Fax Capability

You can use the FXS (PHONE) port on the VGA2000 to connect a fax machine. Simply connect your fax machine to this port and then connect the LINE port to the public telephone network for your office. You can dedicate a phone line for sending and receiving faxes. See "Assigning a Phone Line to an FXS Port” in Chapter 5: Administering the CPE.

VGA2000 Hardware Features

The VGA2000 provides the following hardware features:

•64 MB RAM

•32 MB Flash

• One-each FXO/FXS port (RJ-11 jacks)

• FXO/FXS fail over

• Wall mountable and stackable

• US/Canada certifications (e.g. EMI.)

• Optional External Power supply (48V DC, 3.3V, AC-DC adaptor)

• One RJ-45 modular jack for a 10/100 Ethernet port providing LAN-to-Services Router function with the ability to negotiate and accept IEEE POE from the Services Router.

• One external USB 1.1 port.

• Six front panel indicators (FXS port status, FXO port status, Link status, Link activity, On/Off status, Proxy indicator)

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VGA2000 Voice Gateway Front Panel

1 SYSTEM LED Green when up; red when down.

2 LINE LED

Green when the VGA2000 is connected to the public telephone network and the line is available. Flashing green when the line is in use. Red when the line is not registered with the Services Router.

3 PHONE LED

Green when the port is available; flashing green when the port is in use. Red when an intercom or phone line is not registered with the Services Router.

4 LAN LED

Green/green flash when the VGA2000 is connected to the Services Router. RED when there is no LAN connection available.

5 RESET LED Flashes red when the VGA2000 is resetting

VGA2000 Software Services

Operating System

Montavista Linux w/ kernel

2.4.17

Services

Scheduler, File System, Memory Management

IP Services

RTP / RTCP DHCP Client for Automated IP Configuration TFTP for Field Software Upgrade IEEE 802.1 p/q IEEE 802.1 D IPv4 UDP Support TCP Support DNS Support IGMP Support

Security Services Certs, AES

USB USB 1.1 Host driver

Device Drivers LED status indicators

DAA/SLIC (SPI/PCM)

Telephony Feature List

Voice codec: G.711, Line Echo Cancellation Voice Activity Detection Comfort Noise Generation DTMF and Ring Tone Generation Caller ID detection / generation DTMF relay

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VGA2000 Voice Gateway Rear Panel

1 POWER Port An AC/DC power adapter port connects an optional AC/DC power

adapter in the event you choose not to power the VGA2000 over the Ethernet.

2 LAN Port A dual 10/1000 Ethernet port provides an RJ-45 Fast Ethernet

connection to the Services Router. It receives 802.3af power, allowing the VGA2000 to be fully powered without an external power adapter.

3 USB Port Not used

4 PHONE Port The FXS port provides an RJ-11 connection to an analog phone or

fax machine.

5 LINE Port The FXO port provides an RJ-11 connection to the public telephone

network.

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Linksys One VGA2100 Analog Voice Gateway

The Linksys One VGA2100 is an analog voice gateway that provides a local connection to the public telephone network for normal or emergency services calls. The VGA2100 offers:

• Simple, automated installation with Linksys One Services Routers

• Three simultaneous analog connections to the public telephone network

• IEEE 802.3af PoE from the connected Linksys One switch port

• Integrated call processing features with security, management, QoS

About the VGA2100...

The Linksys One VGA2100 analog voice gateway provides three FXO ports to connect public telephone network lines to the Linksys One solution. When more than three simultaneous calls are required, additional VGA2100 analog voice gateways can be added to the solution. The 10/100 Ethernet port connects the VGA2100 to the site and enables Voice over Internet Protocol (VoIP) calls. This port also accepts IEEE PoE (802.3af) and fully powers the voice gateway and additionally provides quality of service for each call (DSCP).

Software running on the VGA2100 interacts with provisioning, management, and security software on the site's Services Router and interacts further upstream to the service provider. This interaction provides a simple, one-step installation and access to web-administered features for the administrator and users.

VGA2100 Hardware Features

The VGA2100 provides the following hardware features:

•64 MB RAM

•32 MB Flash

• Three FXO ports (RJ-11 jacks)

• Wall mountable and stackable

• US/Canada certifications (e.g. EMI.)

• Optional Power supply - 48V DC-> 3.3V, AC-DC adaptor

Linksys One VGA2100 Voice Gateway

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• One RJ-45 modular jack for 10/100 Ethernet port for LAN connection to router function with ability to negotiate and accept IEEE POE from switch

• One external USB 1.1 port.

• Five front panel indicators (3 FXO port status, Link status/Link activity, Power On/ Off status, System indicator)

Linksys One VGA2100 Front Panel

1 SYSTEM LED Green when up; red when down.

LINE LEDs (LINE 1, LINE 2, LINE 3)

Green when the associated port is connected to the public telephone network and the line is available. Flashing green when the line is in use. Red when the line is not registered with the Services Router.

3 PHONE LED

Green when the port is available; flashing green when the port is in use. Red when an intercom or phone line is not registered with the Services Router.

4 LAN LED

Green/green flash when the VGA2100 is connected to the Services Router. RED when there is no LAN connection available.

5 RESET LED Flashes red when the VGA2100 is resetting

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Linksys One VGA2100 Rear Panel

1 POWER Port An AC/DC power adapter port connects an optional AC/DC power

adapter in the event you choose not to power the VGA2000 over the Ethernet.

2 LAN Port A dual 10/1000 Ethernet port provides an RJ-45 Fast Ethernet

connection to the Services Router. It receives 802.3af power, allowing the VGA2000 to be fully powered without an external power adapter.

3 USB Port Not used

4 LINE Port The FXO port provides an RJ-11 connection to the public telephone

network.

5 LINE Port The FXO port provides an RJ-11 connection to the public telephone

network.

6 LINE Port The FXO port provides an RJ-11 connection to the public telephone

network.

VGA2100 Software Services

Operating System

Montavista Linux w/ kernel

2.4.17

Services

Scheduler, File System, Memory Management

IP Services

RTP / RTCP DHCP client for automated IP Configuration TFTP for field software upgrade IEEE 802.1 p/q IEEE 802.1 D IPv4 UDP Support TCP Support DNS Support IGMP Support

Security Services Certs, AES

USB USB 1.1 Host driver

Device Drivers

LED status indicators DAA/SLIC (SPI/PCM) USB 1.1 Host driver 10/100 Ethernet LAN drive

Te le ph ony Fe a tu re List

SIP user agent, RTP/RTCP Voice codec: G.711 Line Echo Cancellation Voice Activity Detection Comfort Noise Generation DTMF and Ring Tone Generation Caller ID detection / generation DTMF relay

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Linksys One VGA2200 Analog Voice Gateway

The Linksys One VGA2200 is an analog voice station gateway that provides connectivity with older voice devices like fax machines and analog phones. The Services Router is the core of your network, and must be present to facilitate all Linksys One solution configurations. The VGA2200 provides:

• Simple, automated installation with Linksys One Services Routers

• Two simultaneous analog connections to fax machines or analog phone stations

• IEEE 802.3af PoE from a connected Linksys One switch port

• Integrated call processing features with security, management, QoS

About the VGA2200...

The VGA2200 provides two FXS ports to connect analog stations to the Linksys One solution. When more than two-station support is required, additional VGA2200 analog voice gateways can be added to the solution. The 10/100 Ethernet port connects the VGA2200 to the site and enables Voice over Internet Protocol (VoIP) calls. This port also accepts IEEE PoE (802.3af) and fully powers the voice gateway and additionally provides quality of service for each call (DSCP).

Software running on the VGA2200 interacts with provisioning, management, and security software on the site’s Services Router and interacts further upstream to the service provider. This interaction provides a simple, one-step installation and access to web-administered features for the administrator and users.

Linksys One VGA2200 Voice Gateway

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VGA2200 Hardware Features

•64 MB RAM

•32 MB Flash

• Two FXS ports (RJ11 jacks)

• Wall mountable

• US/Canada certifications (e.g. EMI.)

• Optional power supply - 48V DC-> 3.3V, AC-DC adaptor

• One RJ-45 modular jack for 10/100 Ethernet port for LAN connection to router function with ability to negotiate and accept IEEE POE from switch

• One external USB 1.1 port.

• Four front panel indicators (FXS port status x 2, Link status, On/Off status)

VGA2200 Software Services

Operating System

Montavista Linux w/ kernel

2.4.17

Services

Scheduler, File System, Memory Management

IP Services

RTP / RTCP DHCP client for automated IP configuration TFTP for field software upgrade IEEE 802.1 p/q IEEE 802.1 D IPv4 UDP Support TCP Support DNS Support IGMP Support

Security Services Certs, AES

USB USB 1.1 Host driver

Device Drivers LED status indicators

DAA/SLIC (SPI/PCM)

Telephony Feature List

Voice codec: G.711 Voice Activity Detection Comfort Noise Generation DTMF and Ring Tone generation Caller ID detection /generation DTMF relay

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Linksys One VGA2200 Front Panel

1 PHONE 1

2 PHONE 2

3 LAN LED

FXS LED, Red/Green. Flashes green when the VGA2200 is connected to the Services Router and there is data activity. RED when there is no LAN connection available.

4 SYSTEM

Green when up; red when down. Flashes red when the VGA2200 is resetting

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Linksys One VGA2200 Rear Panel

1 POWER Port An AC/DC power adapter port connects an optional AC/DC power

adapter in the event you choose not to power the VGA2000 over the Ethernet.

2 LAN Port A dual 10/1000 Ethernet port provides an RJ-45 Fast Ethernet

connection to the Services Router. It receives 802.3af power, allowing the VGA2000 to be fully powered without an external power adapter.

3 PHONE Port The FXS port provides an RJ-11 connection to an analog phone or fax

machine.

4 PHONE Port The FXS port provides an RJ-11 connection to an analog phone or fax

machine.

5 USB Port Not used

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Start Here!

This section provides a high-level summary of the steps for deploying the Linksys One Customer Premises Equipment (CPE). Each step includes a link to where you can find more information in this guide about performing that step..

Step 1: Prepare for Installation.

Prior to installing the Linksys One CPE, gather information about the customer’s site so that you can successfully deploy the Linksys One communications solution.

See Chapter 3, "Preparing for Installation”. See also Appendix A for a guide to help you gather customer contact information and other information about the customer site that you’ll need to deploy the Linksys One Solution.

Step 2: Provision Your Customer on the Service Node.

Once you’ve gathered information about your customer’s site, establish this customer on the Service Node.

See "Establishing a Customer on the Service Node” in Chapter 3.

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Step 3: Install the Services Router.

Connect the Services Router to the WAN and then connect it to power. See the "Installing the Services Router” section in Chapter 4. If you are installing the Services Router in a cascade (two Services Routers) you need to connect the two Services Routers together before you connect them to the WAN or to power. See the "Installing Two Services Routers” section in Chapter 4.

Step 4: Connect One Phone to the Services Router.

Connect the first phone to the Services Router. This phone is called the “handshake phone” and is the phone you use to make a “handshake” with the Service Node.

See the "Connecting the Handshake Phone” in Chapter 4.

Step 5: Observe the Phone Boot Process.

Once you plug in the handshake phone, the boot process begins. As the phone starts up, you will see icons and/or messages indicating the phone’s boot status. Phones which have been previously configured should boot in 1-3 minutes while new phones (or phones which are upgrading their firmware images) may take up to 15 minutes to boot.

See the "Verify Installation” in Chapter 4.

Step 6: Enter Handshake Information.

Once the phone receives the configuration file and software updates, you are prompted for the following handshake information:

• Service Provider ID

• Customer Login

• Password

This information is generated when you provision the customer on the Service Node. See the "Establishing a Customer on the Service Node” section in Chapter 3.

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Once you enter the handshake information, the Services Router establishes a handshake back to the Service Node and verifies that customer address and site information are correct. When verification is complete, the Services Router downloads configuration information for the site, and the phone displays the Handshake Complete screen.

Step 7: Connect Additional Phones.

When the handshake phone displays Plug in Remaining Phones, connect additional phones to the Services Router. As you plug in each phone, the handshake phone adds the phone’s MAC address to the list displayed on the phone screen. The Services Router provides images and configurations to each phone. When a phone has received its configuration, you’ll see a check mark next to its MAC address in the list of phones on the handshake phone screen.

After the handshake is complete and you have installed all phones, each phone will reboot and come up in operational mode.

See the ”Installing Additional Phones” section on page 62.

Step 8: Add Linksys One Voice Gateways.

The Linksys One Voice Gateways (VGA2000, VGA2100, and VGA2200) connect legacy analog FAX machines or phones to the Linksys One network. In addition, these analog voice gateways provide a local connection to the public telephone network for normal or emergency services calls. You can connect an analog phone to the FXS port on the Voice Gateway so that users can place emergency services calls even if the power fails. Alternately, you can use the Voice Gateway with a fax machine.

See the ”Adding a Linksys One Voice Gateway to the Network” section on page 64.

IMPORTANT: When you add a Voice Gateway to your network, you’ll need to restart the Services Router.

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P H O N E ! P H O N E 2

LAN

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Phone 1

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Step 9: Customize the Phone System.

Although most system settings are already set for you, you can use the simple Web-based Administration Editor to customize settings for your customer’s site, users, and network.

See Chapter 5: "Administering the Phone System”.

Step 10: Provide Information to Phone Users.

Each phone comes with a Quick Reference Card that includes brief procedures for the most commonly used features on the phone. You’ll want to leave the quick reference card on each user’s desk when you install their phone.

See Chapter 6: ”Using Your Phone” section on page 117 for details on how to use the phone features.

Step 11: Administer the Network.

Once the phone system is up and running, you can administer your customer’s network locally or remotely using the Web-based Administration Editor. You can easily add and delete phones and change phone assignments for your customer’s site and users. Plus, you can view network and phone status. Any changes you make to network devices automatically take effect during the next system maintenance window. You can also choose to make them take affect immediately.

See Chapter 7: ”Administering the Network” section on page 147.

Step 12: Troubleshoot Problems.

The Linksys One Communications Solution is designed to eliminate the installation and maintenance complexities usually associated with the Internet and Voice Over IP (VoIP) equipment. In the event you need to troubleshoot problems, see Chapter 7, ”Troubleshooting” section on page 169.

Hosted Service

Provi der

Broadband

Access

ISP(s)

PSTN

Customer Premises

HSP

New CPE image

Loaded on SN

Your Code

Needs

Upgrading

My Code

vers io n is

1.x

Weekly

Maintenance

Win dow

Code Down loaded to CPE

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Preparing for Installation

This section describes how to plan for and deploy Linksys One Customer Premises Equipment (CPE). Use this section as an aid in gathering the critical customer information you need to successfully deploy the physical components that comprise the Linksys One Communications Solution and establish customers on the system.

• ”Preparing the Site” section on page 31

• ”Establishing a Customer on the Service Node” section on page 49

See Appendix A, “Customer Site Survey,” for a customer site survey that you can use to obtain the information needed for planning installation and deployment of Linksys One CPE.

Preparing the Site

Before installing your CPE equipment, consider the following:

• Environmental conditions for maintaining normal operation. See “Site Environmental Considerations” on page 32.

• Power and cabling requirements. See “Services Router SVR3000 Electrical Requirements” on page 33 and “Cabling Requirements” on page 37.

• Equipment needed for installation. See “Installation Tools and Equipment” on page 37.

• Equipment mounting and layout. See “Services Router Mounting Specifications” on page 37 and “Equipment Layout for Installation” on page 38.

• Number of phones, phone lines, and voice gateways required. See “CPE Capacity Planning” on page 39.

• WAN bandwidth, network connectivity, IP addressing requirements and firewall considerations. See “Network Requirements” on page 40.

• Device and line assignment distribution. See “Device and Line Assignment Guidelines” on page 45.

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Site Environmental Considerations

With a little environmental planning up front, you can help avoid equipment failures and reduce the possibility of environmentally-related network shutdowns. You should plan the site configuration and prepare the customer’s site before installation. The location of your wiring room is an extremely important consideration for proper operation of your Linksys One network. Equipment placed too close together, inadequate ventilation, and inaccessible panels can cause malfunctions and shutdowns, and can make maintenance difficult. Plan for access to both front and rear panels of the router.

Air Circulation

On the Services Router, air flows in to the cooling intake vents on the left side of the chassis and is exhausted out the right side vents via the fans. To ensure there is adequate air flow, allow at least 3 inches (75 mm) of unobstructed space on all sides of the Services Router, as shown below.

CPE Environmental Specifications

Operating Te mp er at ur e

32º F to 104º F (0º C to 40º C)

Storage Te mp er at ur e

-40º F to 158º F (-40º C to 70º C)

Operating Humidity

20 to 95% Non-Condensing

Storage Humidity

5 to 90% Non-Condensing

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When planning your site layout and equipment locations, observe the following precautions. If you are currently experiencing shutdowns or an unusually high number of errors with your existing equipment, these precautions can help you isolate the cause of the failures and prevent future problems.

• Ensure that the room where your Services Router operates has adequate air circulation. Electrical equipment generates heat. Without adequate air circulation, ambient air temperature may not cool equipment to acceptable operating temperatures.

• Ensure that the chassis cover on the Services Router is secure. The chassis is designed to allow cooling air to flow through it via the cooling intake vents.

• Make sure the area around the chassis is free from obstructions with at least three inches of clearance on all sides.

• Once you install the CPE, make sure that the site maintains an ambient temperature of 0°C to +40 °C (+32 °F to +104 °F).

Services Router SVR3000 Electrical Requirements

For maximum protection, Linksys recommends that you connect the Linksys One CPE to a conditioned power source or uninterruptible power supply (UPS). Electrical requirements for the Linksys One CPE are shown below.

Services Router SVR3000 Electrical Requirements

AC Power 100-240V

Certification

UL (UL 60950), CSA (CSA 22.2), CE mark, EN60950 (2001)

Power Supply Output 456W

Step down voltages (from AC110V) DC48V (used for PoE), DC12V

Step down voltages (from DC12V) DC3.3V, DC2.5V, DC1.8V and DC1.3V

AC Frequency 50-60 Hz

Peak power 2400 VA

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Voice Gateway Specifications

The tables in this section provide specifications for supported Linksys One voice gateways.

VGA2000 Analog Voice Gateway 1 FXS, 1 FXO Specifications

Description

Linksys One analog voice gateway with one line (FXO) port and one analog station port (FXS) for analog phone or Fax.

Power

Accepts IEEE 802.3af PoE from connected Linksys One switch port. Standards: IEEE 802.3, 802.3af, 802.1p

Certification UL (UL 60950), CSA (CSA 22.2), CE mark, EN60950 (2001)

Cabling Cat5 or better.

Dimensions

English: 12.01" (W) x 1.38" (H) x 6.50" (D) Metric: 305 mm (W) x 35 mm (H) x 165 mm (D)

Unit Weight 1.1 lbs (0.5 kg)

Environmental

Operating Temperature: 32º F to 104º F (0º C to 40º C)

Storage Temperature: -40º F to 158º F (-40º C to 70º C)

Operating Humidity: 20 to 95% Non-Condensing

Storage Humidity: 5 to 90% Non-Condensing

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VGA2100 Analog Voice Gateway 3 FXO Specifications

Description

Linksys One analog voice public network gateway with three FXO ports for connecting the public voice network to the Linksys One solution for external call connectivity.

Power

Accepts IEEE 802.3af PoE from connected Linksys One switch port. Standards: IEEE 802.3, 802.3af, 802.1p

Certification UL (UL 60950), CSA (CSA 22.2), CE mark, EN60950 (2001)

Cabling Cat5 or better.

Dimensions

English: 12.01" (W) x 1.38" (H) x 6.50" (D) Metric: 305 mm (W) x 35 mm (H) x 165 mm (D)

Unit Weight 1.15 lbs (0.52 kg)

Environmental

Operating Temperature: 32º F to 104º F (0º C to 40º C)

Storage Temperature: -40º F to 158º F (-40º C to 70º C)

Operating Humidity: 20 to 95% Non-Condensing

Storage Humidity: 5 to 90% Non-Condensing

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VGA2200 Analog Voice Gateway 2 FXS Specifications

Description

Linksys One analog voice gateway with two station (FXS) ports for analog phones or Fax.

Power

Accepts IEEE 802.3af PoE from connected Linksys One switch port. Standards: IEEE 802.3, 802.3af, 802.1p

Certification UL (UL 60950), CSA (CSA 22.2), CE mark, EN60950 (2001)

Cabling Cat5 or better.

Dimensions

English: 6.25” (W) x 1.25” (H) x 5.50” (D) Metric: 159 mm (W) x 32 mm (H) x 140 mm (D)

Unit Weight 0.70 lb (0.32 kg)

Environmental

Operating Temperature: 32º F to 104º F (0º C to 40º C)

Storage Temperature: -40º F to 158º F (-40º C to 70º C)

Operating Humidity: 20 to 95% Non-Condensing

Storage Humidity: 5 to 90% Non-Condensing

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Cabling Requirements

Use Category 5 cables to connect the Linksys One CPE to IP phone runs. The cables should meet the cabling standard defined in EIA/TIA-568B.

Installation Tools and Equipment

For a simple desktop or shelf installation, you may not need any tools.

The following tools may be useful for installing the CPE:

• No. 2 Phillips screwdriver

• 3/16-in. flat-blade screwdriver (for split shelf configurations)

• Tape measure (optional)

Services Router Mounting Specifications

The Services Router requires access to the front and rear panels.

Rackmount

Rack mounting specifications for the SVR3000 are listed below.

SVR3000 Rack Mounting Specifications

Mounting 19” rackmount or tabletop

Rack Units 2

Dimensions 12.09" x 11.77” x 1.38" (307 mm x 299 mm x 35 mm)

Unit Weight 9.11 lbs. (4.13 kg)

Services Router Shipping Dimensions

The shipping box for the Services Router SVR3000 measures 8” H x 21.5” W x 19.5” D.

Services Router Placement Options

The Services Router can be placed on a desktop, installed in a rack or mounted on the wall.

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Equipment Layout for Installation

Here’s the recommended CPE equipment installation and zone layout for the Services Router.

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CPE Capacity Planning

Use the information in the following table to plan CPE capacity at the customer site.

Devices, Lines, Bandwidth

Quantity

Planning Notes

PSTN for External Calls HSP (Internet) for External Calls

SVR3000 Services Router 1 (required)

1 (optional) cascaded SVR3000

1 (required) 1 (optional) cascaded SVR3000

One (1) additional Services Router can be connected to the master Services Router as a cascaded switch for additional device capacity.

Broadband connection speed

Minimum recommended broadband connection speed is 768 Kbps (CPE firmware image download timeouts are possible at lower connection speeds).

Minimum recommended broadband connection speed is 768 Kbps (upload and download).

See “Bandwidth Requirements” on page 41.

When establishing the customer on the Service Node, select the broadband connection speed that most closely matches the customer’s connection speed.

Number of outside lines Up to 14 FXO lines, using any

combination of supported voice gateways with FXO ports.

Up to 14 virtual ITSP trunk lines for external calls, depending on the bandwidth at the customer site.

See “Device and Line Assignment Guidelines” on page 45 for information about device and line configuration.

VGA2000 Voice Gateway (1FXS /1FXO port)

Optional. Optional.

Refer to the ”Emergency Services (911) Calling” section on page 48 for information on using a VGA2000 to route emergency services calls.

The VGA2000 must be connected to a LAN port on the Services Router.

VGA2100 Voice Gateway (3 FXO ports)

Up to 12 FXO lines per site, using any combination of supported voice gateways with FXO ports.

Optional The current release does not support a

mixture of PSTN and HSP for external calling.

The VGA2100 must be connected to a LAN port on the Services Router.

VGA2200 Voice Gateway (2 FXS ports)

Optional. The maximum number of VGA2200s

supported depends on the number of available ports on the SVR3000.

Optional. The maximum number supported depends

on the number of available ports on the SVR3000.

The VGA2200 must be connected to a LAN port on the Services Router.

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Network Requirements

Here’s the recommended network requirements at the customer premises for the Linksys One solution.

Broadband Access Connection Requirements

The following types of broadband access connections are supported at the customer premises:

• Services Router (Ethernet) connected to a DSL bridge or cable modem

• Services Router (Ethernet) connected to an IP DSL switch

• Services Router (Ethernet) connected to a Cisco router

• Service Router (Ethernet) connected to Metro Ethernet service

Linksys One requires Quality of Service (QoS) to be provisioned on the uplink portion of the broadband connection if calls will be routed through the HSP.

Access configurations are dependent on the handoff from the broadband access provider. The following broadband deployment models are supported in the current release:

PHM1200 IP Phone Minimum of 1.

Maximum of 32 with cascaded Services Router.

Subtract 1 from the maximum number of phones for each voice gateway or data device connected to a port on the SVR30000.

Minimum of 1. Maximum of 32 with cascaded Services

Router. Subtract 1 from the maximum number of

phones for each voice gateway or data device connected to a port on the SVR30000.

The Services Router SVR3000 has 16 LAN ports, which can support up to 16 PHM1200 phones. An additional 16 LAN ports for IP phones can be provided by connecting another SVR3000 to the master Services Router as a cascaded switch.

Connecting data devices to phones does not affect the number of phones.

Devices, Lines, Bandwidth

Quantity

Planning Notes

PSTN for External Calls HSP (Internet) for External Calls

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• Single Ethernet to SVR3000. The public IP address is presented to the SVR3000.

• 802.1Q Ethernet. Single Ethernet with separate voice and data VLANs.

PPPoE is not currently supported.

Bandwidth Requirements

The minimum recommended broadband bandwidth for Linksys One is 768 Kbps (upload and download). At speeds lower then 768 Kbps, CPE firmware image download may timeout.

Customers routing calls through their Linksys One HSP should consider the available WAN upload bandwidth when determining the number of lines to add.

For calls routed through the Internet, the available upload bandwidth determines the maximum number of simultaneous calls a site can support. If the total amount of bandwidth used for ITSP calls exceeds the total available upload bandwidth, voice quality is degraded for all calls.

The approximate amount of bandwidth consumed per call varies by connection type:

• DSL — 106 Kbps per call

• T1/E1 with PPP — 82.8 Kbps per call.

• Ethernet — 81.2 Kbps per call.

For example, a minimum of 812 Kbps of upload bandwidth would be required to support 10 simultaneous calls over an Ethernet connection with acceptable voice quality.

IP Addressing Requirements

A public IP address is required for the Services Router WAN interface. This public IP address may be assigned to the WAN1 port on the Services Router using DHCP (the default) or static addressing. It is very important that the assigned address is not subjected to network address translation by either the broadband access device or the service provider network.

The Services Router itself is a DHCP server on the LAN side. Connecting the Services Router to a network which has an existing DHCP server might lead to unexpected IP assignments for

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the data devices (IP phones are not affected). DHCP server settings on the Services Router cannot be disabled.

Firewalls and the Services Router

For the current release, placing the Services Router behind a firewall is not a supported configuration. However, if a firewall must co-exist with the Services Router at the customer site, this section provides information about the ports and protocols that must be allowed access.

Ideally, all traffic should be allowed in and out of the Services Router’s IP address, but the following are mandatory:

• IP Protocol ID 50, for both inbound and outbound filters. Should be set to allow Encapsulating Security Protocol (ESP) traffic to be forwarded

• IP Protocol ID 51, for both inbound and outbound filters. Should be set to allow Authentication Header (AH) traffic to be forwarded

• UDP Port 500, for both inbound and outbound filters. Should be set to allow ISAKMP traffic to be forwarded

• L2TP/IPSec traffic looks just like IPSec traffic on the wire. The firewall just has to allow IKE (UDP 500) and IPSec ESP formatted packets (IP protocol = 50)

•ICMP

• HTTPS (Ports 51, 443 and 8443)

• For VoIP traffic to be transmitted correctly, you must open the UDP range from 16384-16483 (100 ports) (inbound and outbound).

The table on the following page lists these ports and protocols in more detail.

IMPORTANT: The address on the WAN interface of the SVR3000 must be public, and not behind a device that performs Network Address Translation (NAT).

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Protocol/Port Description Used by Direction

Source Destination

IP Port IP Port Importance

ICMP ICMP Echo

Connectivity check

Outbound SVR3000 n/a any n/a Critical

ICMP

ICMP Echo Reply

Connectivity check

Inbound any n/a SVR3000 n/a Critical

ICMP ICMP Echo

Nagios (system

monitoring)

Inbound any n/a SVR3000 n/a Desirable

ICMP

ICMP Echo Reply

Nagios (system

monitoring)

Outbound SVR3000 n/a any n/a Desirable

UDP DNS Name resolution Outbound SVR3000 any any 53 Critical

UDP DNS Name resolution Inbound any 53 SVR3000 any Critical

UDP RTP VoIP audio Outbound SVR3000 16384 and up any any Critical

UDP RTP VoIP audio Inbound any any SVR3000 16384 and up Critical

UDP IKE SIP Signalling Outbound SVR3000 500 Service Node 500 Critical

UDP IKE SIP Signalling Inbound Service Node 500 SVR3000 500 Critical

Protocol 50 IPsec/ESP SIP Signalling Outbound SVR3000 n/a Service Node n/a Critical

Protocol 50 IPsec/ESP SIP Signalling Inbound Service Node n/a SVR3000 n/a Critical

TCP HTTPS

SVR3000 administration

Inbound any any SVR3000 51 Desirable

TCP HTTPS

Nagios (system

monitoring)

Inbound any any SVR3000 8080 Desirable

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IP Addressing Scheme and Subnets

The internal IP addressing scheme assigned to the CPE is based on the RFC 1918 private addressing standard. The Services Router has a fixed private addressing scheme. Subnets are assigned to the VLANs as shown in the following table, and each device in the subnet is assigned the standard Class C mask of 255.255.255.0.

Quality of Service

The Services Router will automatically shape traffic to the available uplink bandwidth and then prioritize and allocated bandwidth between the voice packets and data packets, within the shaped bandwidth. Voice performance criteria used in Linksys One testing (without service provider-induced delay) is as follows:

• <=1% Voice Packet loss

• Average Jitter <=10 ms

• Average one-way Delay <=100 ms

Additional Site Considerations

This section covers additional site considerations such as data device connections, fax and modem connections, dial plan, and Emergency Service calling.

Data Device Connections

Each IP phone has an Ethernet port that can be used to attach a data device (such as a PC) to the network.

Subnet Assignment VLAN Purpose

192.168.10.0 VLAN 10 Voice network

192.168.100.0 VLAN 100 Data network

192.168.101.0/24 DMZ DMZ subnet

192.168.50.0 VLAN 50 Management Network

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Any of the unused LAN ports on the SVR3000 can also be used to attach data devices to the network. All data devices attached to the Services Router or behind Linksys One IP phones are placed on the data VLAN (VLAN100).

Fax and Modem Connections

For the current release, it is recommended that customers with high-usage or businesscritical fax machines or modems use a dedicated public telephone line for these devices.

Dial Plan

For the current release, the dial plan is provisioned from the Service Node to the SVR3000. North American Numbering Plan (NANP) is supported, as well as International dialing. For North America, 10-digit, 7-digit, or 10- and 7-digit dialing is supported.

Australia/New Zealand dial plan support is also provided.

A small number of dial plan options are configured when adding customers. Customers using the North American Number Plan have the option to select 10-digit, 7-digit, or 10and 7-digit dialing and an area code for 7-digit dialing.

Site-to-site extension dialing is not supported in the current release.

Device and Line Assignment Guidelines

Use the guidelines in this section when planning device and line assignments for a customer site.

Phones, line appearances, voice gateways and phone lines in a Linksys One system can each be thought of as having a “device weight.” Device weights for each of these components are shown in the following table.

Component Device Weight Description

Phone 1 A Linksys One phone

Line appearance

Any external phone number (either ITSP or voice gateway) assigned to a phone

Gateway 1 A Linksys One voice gateway

Phone line 1 A phone number assigned to an FXO port on a voice gateway

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Devices and line assignments for a single Linksys One site must be configured so that the total device weight for the entire system is less than or equal to 84. Poor system performance or other system problems can occur when this limit is exceeded.

The following examples show how to calculate the total device weight for a site.

Example 1

In this example, the customer site has 20 phones, 1 voice gateway and 10 external ITSP line numbers, which are configured as follows:

• 5 phones with 1 private line assigned to each phone (5 phones + 5 line appearances = 10 device weights)

• 5 phones with 3 shared lines assigned to each phone (5 phones + 15 line appearances = 20 device weights)

• 10 phones with 2 shared lines assigned to each phone (10 phones + 20 line appearances = 30 device weights)

• 1 voice gateway with 1 phone line (1 gateway + 1 phone line = 2 device weights)

The total system device weight for this configuration is 62, which is within the acceptable range.

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Example 2

In this example, the customer site has 12 phones, 2 voice gateway and 6 external PSTN line numbers, which are configured as follows:

• 2 phones with 1 private line assigned to each phone (2 phones +2 line appearances = 4 device weights)

• 10 phones with no lines assigned (10 phones + no line appearances = 10 device weights).

In this scenario, all 6 phone lines are forwarded to the Auto Attendant for call distribution.

• 2 gateways with 3 phone lines assigned to each gateway (2 gateways + 6 phone lines = 8 device weights).

The total system device weight for this configuration is 22, which is within the acceptable range.

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Emergency Services (911) Calling

For customers routing calls through their Linksys One HSP, Emergency Services calls can be routed through the FXO port on the VGA2000.

If the HSP supports Emergency Services calling (for example, E911 in North America), Emergency Services calls can be routed through the ITSP.

An analog phone can be connected to the FXS port on the VGA2000 to support Emergency Services calling in the event of a power outage.

Chapter 3: Preparing for Installation Establishing a Customer on the Service Node

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Establishing a Customer on the Service Node

Once you’ve prepared your customer’s site for installing the CPE equipment, you’ll need to establish this customer on the Service Node.

Before You Begin

Make sure that you have the following information:

• HSP provisioning URL, user ID and password for accessing the Web-based administration interface on the Service Node that hosts your customer’s accounts. This information will be provided by your HSP.

• Customer site and contact information.

• WAN upload bandwidth and connection type for the site

• Whether the customer will be routing external calls through the PSTN or through their Linksys One Hosted Service Provider (HSP).

Customers who will be routing external calls to the PSTN using their own telephony service provider do not need to request phone numbers.

• How many phone numbers the customer will need. This is only required for customers who are routing external calls through their Linksys One HSP.

Once you’ve completed the customer establishment process, the Service Node will create the “handshake” information you need to get the phone system up and running.

NOTE: This section provides general instructions for establishing a customer on the Service Node. Procedures and screens for your Linksys One HSP may be different or your HSP may choose to perform these steps themselves.

Contact your Linksys One HSP for specific information about establishing customers on the Service Node.

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Adding a Customer

1. Log in to the Service Node that hosts your customer’s accounts:

URL: https://adm.<brand>.com User ID: <brand>.com Password: *******

For example, if you are a brand administrator, your HSP’s brand name is “acmevox” and the password is b1g5ecret, you would enter the following information:

URL: https://adm.acmevox.com User ID: acmevox.com Password: b1g5ecret

If you are an Agent, you will log in using your Agent ID and password. For example:

URL: https://adm.acmevox.com User ID: jsmith.acmevox.com Password: 5ecretAgent

2. If a Security Alert dialog is displayed, click Ye s to proceed.

3. Click Add Customer from the Shortcuts section on the Service Node Administration Home page.

4. The Customer info page displays.

5. Under Customer Info, enter the following information for your customer. Required fields are marked with a red asterisk (*).

General Information

• Business Name, Time Zone

• Agent Name (optional; this field is not displayed if you are logged in as an Agent.)

If Agents have been set up for handling groups of customers, select an agent from the drop-down list. Agents can only view or modify information for the customers to which they have been assigned. Otherwise, select None.If you are logged in as an Agent, any customers you create will automatically be assigned to you.

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Service Address

• Street address (city, state and postal code) for the business

Service Contact (optional)

• First name, last name and e-mail address of the Service Contact for the business.

Security Information (optional)

• Leave this field blank to have the system generate a 6-digit numeric password for the Linksys One installation handshake, or

• Enter a 6-digit number for the password you want to use during the installation handshake, for example, 123456, then retype the new password for verification.

6. Click Next to continue to the Services & Numbers page.

7. Under Services Requested, choose CPE template options for WAN upload speed, connection type, calling plan, firmware source, and dial plan options:

• Broadband Upload—specifies the upload speed of the WAN connection at the

customer’s site. Available options range from 128 Kbps to 10 Mbps.

Select the speed that most closely matches the upload speed for the customer’s site.

• Broadband Type—specifies the broadband access type. Accept the default selection,

which is Ethernet DHCP and IPSEC.

• Calling Plan—choose Virtually Unlimited + Intl.

• Firmware Source (optional)—Select a firmware release group for this customer from

the drop-down menu. This setting determines which version of product firmware will be downloaded to the customer’s CPE during the installation handshake.

You can accept the default setting, which is usually the default firmware release group for this brand (recommended for most customers) or override the default brand setting by selecting a different firmware release group.

When the firmware release associated with the selected group is updated on the Service Node, the new version will be downloaded to the customer’s CPE during the next Services Router maintenance window.

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• Dialing Plan Digits—This field provides options for selecting the number of digits used when dialing. Options vary, depending on the dial plan for the Service Node that hosts the customer’s account. Customers using the North American Dial Plan can select 7, 10, or 7 + 10 (7 and10 digit dialing).

• Area Code—For North American Dial Plan customers, if 7-digit dialing or 7- and 10-digit dialing is selected, this field is used to specify the 3-digit area code to be used in conjunction with 7-digit dialing.

Options that apply to dial plans for other countries can also appear in this section.

8. The Number Allocation section should only be completed if the customer will be routing external calls through their Linksys One HSP and will need E.164 phone numbers.

Skip this section if the customer will be routing external calls through the PSTN.

• Under Number Allocation, choose phone numbers for your customer’s site.

•Click Show Numbers to display the list of available phone numbers.

• Enter an area code or an area code plus an exchange to display only phone

numbers in that area code and/or exchange.

• To select a number, highlight the number in the Available Numbers list and use the

>> arrow button to move it to the Chosen Numbers list. Only one number at a time can be selected.

• To remove a number from the Chosen Numbers list, highlight it and click the <<

arrow button.

• Continue adding numbers until you have all the numbers you need, up to a

maximum of 14 numbers. You must choose at least one phone number.

Consider the available WAN upload bandwidth when determining the number of lines to add. For calls routed through the Internet, the available upload bandwidth determines the maximum number of simultaneous calls a site can support. If the total amount of bandwidth used for ITSP calls exceeds the total available upload bandwidth, voice quality is degraded for all calls.

See “Bandwidth Requirements” on page 41 for bandwidth per call estimates.

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9. Click Next to go to the Equipment page.

10. The Equipment page displays the quantity of SVR3000s for the site.

Currently this is always set to 1. You can still add a second SVR3000 to be used as a cascaded switch for additional LAN ports.

11. Click Next to go to the Billing Info page.

12. On the Billing Info page:

• Enter a billing address or check Use Service Address.

• Enter a billing contact or check Use Service Contact.

13. Click Next to verify your selections.

14. If you need to make changes, use the Back and Next buttons at the bottom of the page (do not use your Web browser’s Back button).

15. When you are satisfied with your selections, click Next to add the customer and create the “handshake information.”

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16. Print the customer’s configuration information from your Web browser.

17. Optionally, enter the e-mail address to which you want to send a copy of the configuration information.

18. To e-mail a copy to the customer, check Send to Customer.

When this option is checked, the configuration information will be sent to the e-mail address you entered for the Service Contact in the Customer Info section.

Chapter 4: Installation Installing the Services Router

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Installation

Quick installation instructions are included in the box with each Linksys One component. This chapter provides more detailed procedures for installing and verifying the operation of the Linksys One CPE components. Refer to the following procedures:

• ”Installing One Services Router” section on page 55

• ”Installing Two Services Routers” section on page 58

• ”Installing Linksys One Phones” section on page 60

• ”Adding Computers to the Network” section on page 63

• ”Adding a Linksys One Voice Gateway to the Network” section on page 64

Installing the Services Router

Depending on the number of ports you want to make available to users and devices, you can install one or two Services Routers on your Linksys One network. The installation procedures differ so be sure to follow the proper procedure.

• Installing One Services Router

• Installing Two Services Routers

Installing One Services Router

1. Unpack the Services Router and verify that the box contains the following components:

• SVR3000 - 16-Port 10/100 Services Router

• AC Power Cord

• Category 5e RJ-45 cable

• Rack Mounting Kit with brackets and hardware

• Wall Mounting Kit with brackets and hardware

System Requirements

• QoS-enabled broadband access with a minimum data rate of 768 Kbps.

• Category 5 or better cabling

• The IP address on customer’s WAN must be publicly addressable

• The SVR3000 power supply has two outputs: 50V and 12V. The total power budget should be (IEEE 802.3af Class 3) = 15 W x 16

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• USB flash memory key

• Quick Installation Guide

2. (Optional) Mount the Services Router on the wall or in a rack using the wall mounting brackets or rack mounting brackets and instructions included in the box.

3. Insert the USB flash memory key into the USB port on the Services Router front panel.

1. Connect the Services Router to the WAN using the supplied Category 5e RJ-45 cable as follows:

a. Plug one end of the supplied Category 5 RJ-45 to RJ-45 cable into the Ethernet port

on the Broadband Internet Access device (e.g. cable/DSL modem).

b. Plug the other end of the cable into the WAN Port labeled W1 (top port) on the

SVR3000. Verify that the green LED for WAN Port W1 is illuminated.

2. Connect the Services Router to power using the supplied power cable.

IMPORTANT: The USB flash memory key is used for voice mail storage and must be plugged in to the Services Router at all times for proper operation.

IMPORTANT: Make sure you connect the USB key to the SVR3000 prior to powering it up.

USB

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Insert the USB Memory Key

Internet

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WAN

Connect the WAN port on the Ser vices Router to the

WAN port on your broadband device

NOTE: The SVR3000 will obtain an IP address from the DHCP server in the Broadband Access Provider’s network or the broadband router terminating the Wide Area network connection from the Broadband Access Provider (BBA).

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Verifyin g Your Service s Router Installation

Once the Services Router has fully booted:

1. Connect your PC to any LAN port on the SVR3000 with a Category 5 RJ-45 to RJ-45 cable, open a command prompt and type in “ipconfig” to verify that the SVR3000 has provided a 192.168.x.x address to your PCs Ethernet port.

2. Verify the following LED behavior:

3. If the Services Router is not working, see Chapter 8: "Troubleshooting”

SYSTEM LED Solid green when the Services Router is operating

properly. Flashes between green and red in onesecond intervals to indicate that a new image is loading. When in cascade mode, flashes in intervals of five seconds green and one second red.

LAN LED Green to indicate a device is connected that port.

WAN LED Flashes green when there is activity on the WAN

port.

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Installing Two Services Routers

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Installing Two Services Routers

To increase the number of ports available to users and devices on your network, you can stack or “cascade” two Services Routers. When you cascade two Services Routers, only the “Master” has all functions enabled (i.e., router, DHCP and DNS Servers, SIP Proxy, Image and Configuration Servers). The downstream Services Routers in the stack are configured as only Ethernet switches; all other functions, including WAN ports, are disabled.

Here’s how to cascade two Services Routers:

1. Mount the Services Routers in a rack using the rack mounting brackets and instructions included in the box.

2. Insert the USB flash memory key into the USB port on the front panel of each Services Router.

3. Connect the CASCADE ports on each Services Router in a daisy chain fashion using the supplied Category 5e RJ-45 cable..

4. Designate one of the Services Routers in the stack as the “Master.” The other Services Router is referred to as the “downstream” Services Router.

IMPORTANT: It is very important that you precisely follow the documented procedure for configuring the Services Router as a cascade. Failure to do so will result in the system becoming unusable.When installing two Services Routers on the network, you MUST connect/cascade the two Services Routers before connecting any phones.

IMPORTANT: Make sure you connect the USB key to the SVR3000 prior to powering it up.

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Connect the Master Services Router to the WAN

Internet

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C1 W1

CASCADE WAN

C1 W1

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5. Connect the Master Services Router to the WAN using the supplied Category 5e RJ-45 cable as follows:

a. Plug one end of the cable into the top WAN W1 port on the Master Services Router.

b. Plug the other end of the cable into the WAN port for your broadband device.

6. Connect each Services Router to power using the supplied power cables. The SYSTEM button on each Services Router will turn green.

7. On the downstream Services Router ONLY, push and hold the SYSTEM button for 10 seconds. The SYSTEM button on the Master Services Router will remain green but the SYSTEM button on the downstream Services Router will flash in intervals of 5 seconds green and 1 second red.

IMPORTANT: Do not press the SYSTEM button on the Master Services Router.

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RESET

Internet

Press the SYSTEM button ONLY on the downstream

Services Router

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Installing Linksys One Phones

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Installing Linksys One Phones

1. Unpack your Linksys One phone(s) and verify that the box contains the following components:

• PHM1200 or PHB1100 phone

• Handset and handset cord

• Category 5e RJ-45 cable

• Footstand

• Quick Installation Guide

•Quick Reference Card

2. Attach the footstand. Optionally, you can mount the phone on the wall if you’ve purchased a phone wall mounting kit.

3. Attach the handset:

a. Plug one end of the handset cord into the handset.

b. Plug the other end into the handset port on the back of the phone.

4. (Optional) If you mounted the phone on the wall, adjust the handset rest to ensure the handset does not slip out of the cradle:

a. Set the handset aside and pull the square plastic tab from the handset rest.

b. Rotate the tab 180 degrees.

c. Slide the tab back into the handset rest.

TIP: The phone footstand can be reversed to change the angle of the phone.

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Each phone is not just a VoIP device. Each phone is an application host, with flash memory, dynamic memory and a CPU with the capability to operate various customer applications such as call processing, Auto Attendant, Voice Mail and other applications to be offered in the future.

The activity on the phone screen is an indication that the software image on the phone is being updated (if necessary) and that the handshake screen is being prepared for the initial communication with the Service Node across the Internet connection.

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Connecting the Handshake Phone

The first phone you connect to the Services Router is called the “handshake phone.” This is the phone you will use to make a “handshake” with the Service Node.

Here’s how to connect the handshake phone:

1. Plug one end of the supplied Category 5 RJ-45 to RJ-45 cable into the Ethernet port on the back of the handshake phone.

2. Plug the other end into any LAN Port on the SVR3000.

Verify Installation

1. Verify that the green LED for the corresponding LAN port is illuminated.

2. Wait for the phone to boot. (It could take a few minutes). The LEDs will perform a self-test and you’ll see some activity on the phone display. All buttons on the phone briefly light up and then the line key buttons are a steady amber. As the phone initializes, the LCD screen turns dark for a few seconds and then “boot movie” displays.

3. When the phone completes the boot process, you’ll see the handshake screen..

Entering the Handshake Information on the Phone

1. On the phone, enter the handshake information generated when you provisioned the customer on the Service Node:

• Service Provider ID

• Customer Login

• Password

IMPORTANT: DO NOT connect any IP Phones until the first IP Phone has completed booting and has a display on the screen.

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Connect the LAN port on the back of the phone to

any LAN port on the Services Router

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2. Verify that the phone screen indicates “Handshake Complete”, and then displays a request to confirm ‘Is this correct Customer Information’?

3. Click Yes.The phone screen displays the instruction “Please Start Installing Phones”.

Installing Additional Phones

Once the handshake is complete and you have confirmed the customer information, plug in all additional phones and allow them to complete their boot process.

Within a few minutes all remaining phones will complete their installation. As the phones are booting up and installing, the handshake phone will display the image at the right. Icons in the image display as follows to indicate each step in the verification process including the image download, the IP address, and the configuration file transfer.

• The hourglass display indicates that the phone is searching for its basic info to

operate: its IP address and the phone’s image from the SVR3000 Image server. This is accomplished using disk icons and file icons on the phone’s color movie screen.

• The phone icon indicates that a phone image has successfully loaded.

• The arrow icon indicates that DNS/DHCP was successful.

• The disk icon indicates that image file is loading.

Completing the Installation

After all phones are installed, return to the Handshake phone (first installed phone), navigate to Exit and select Submit.

Verify that the first phone (handshake phone) reboots and then (after a minute or so) displays the phone idle screen (see screen at right).

Verifying Installation

1. Verify that the date, time, and phone extension are displayed across the top of each phone screen, and the Calls and Ta sk s softkeys are displayed along the bottom of each phone screen.

2. On each phone, press an intercom line button and verify there is dial tone.

3. On each phone, press an outside line button and verify there is dial tone.

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4. Verify basic information for the phones via the web-based Administration Editor for your system. See Chapter 5: "Administering the Phone System” for more details.

5. If your phones are not working properly, see Chapter 9: "Troubleshooting”

You ar e Done!

The phone installation is complete. You are now ready to make and receive calls, add other devices to the network, and administer the phone system to meet your customer’s needs. See Chapter 5: "Administering the Phone System”

Adding Computers to the Network

You can connect computers to the Linksys One network by making a direct connection to the Services Router or by connecting a computer to the IP phone. You’ll need a Category 5e RJ45 cable (not included) for each computer. Refer to these procedures:

• ”Connecting Computers Directly to the Services Router” section on page 63

• ”Connecting Computers Via the Linksys One IP Phone” section on page 63

• ”Verifying the Computer Installation” section on page 64

Prerequisite:

Install a Services Router on your network. See "Installing the Services Router”

Connecting Computers Directly to the Services Router

1. Plug one end of the Ethernet cable into the LAN port on the computer.

2. Plug the other end of the cable into a LAN port on the Services Router. The corresponding port LED on the Services Router lights up green.

Connecting Computers Via the Linksys One IP Phone

1. Plug one end of the cable into the 10/100 PC port on the back of the phone (middle port).

2. Plug the other end of the cable into the computer’s LAN port.

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Minimum Requirements for Using a PC with the Services Router

• A Cat5 Ethernet network cable infrastructure.

• TCP/IP Protocol installed on each computer within the network.

• A network adapter installed in each computer.

• A Windows®, Linux, or MacOSX operating system.

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Verifying the Computer Installation

1. Once the computer is connected to the Services Router or phone, make sure it has Internet access by opening a Web browser and verifying that you can connect to external Web sites.

2. If you cannot connect to the Internet, open the Network Connections window for your computer operating system and verify that only one LAN connection is enabled. If there are multiple LAN connections, disable all but one.

3. If you are using the default DHCP settings for the Services Router, make sure each PC is set to obtain an IP address (or TCP/IP) address automatically. For details, see the documentation for your computer operating system.

Adding a Linksys One Voice Gateway to the Network

Linksys One Analog Voice Gateways provide a means of connecting to legacy analog FAX machines or phones. They also provide a connection to the public telephone network for emergency services calls.

These procedures help you install the following voice gateways on your network:

• Installing a VGA2000 Voice Gateway

• Installing a VGA2100 Voice Gateway

• Installing a VGA2200 Voice Gateway

• Normal Operation for the Linksys One Voice Gateways

Installing a VGA2000 Voice Gateway

Here’s how to install a VGA2000 Voice Gateway on your Linksys One network:

1. Unpack the VGA2000 Voice Gateway and verify that the box contains the following components:

• VGA2000 Voice Gateway

• Six- foot Category 5e RJ-45 Ethernet cable

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• 12-foot 4-wire phone cable (RJ-11)

• Quick Installation Guide

2. Place the VGA2000 on a desktop or (optional) mount it in a rack or on the wall (mounting kit not included).

3. Connect the VGA2000 to the Services Router:

a. Connect one end of the Ethernet cable to the LAN port on the VGA2000.

b. Connect the other end of the Ethernet cable to a LAN port on the Services Router.

4. Connect the VGA2000 to the public telephone network:

a. Connect one end of the phone cable to the LINE port on the VGA2000.

b. Connect the other end of the phone cable to the public telephone network wall jack.

5. Connect an analog phone or fax machine to the VGA2000:

a. Connect one end of the phone cable to the PHONE port on the VGA2000.

b. Connect the other end of the phone cable to an analog phone or fax machine.

6. (Optional) Plug the AC power adapter into the power port on the VGA2000 rear panel. Plug the other end into a power outlet.

NOTE: If you connect a fax machine to the VGA2000, you’ll need to dedicate one of the phone lines for sending and receiving faxes. See ”Assigning a Phone Line to an FXS Port” section on page 91

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Verifying Your VGA2000 Installation

1. Once the VGA2000 has fully booted, verify the following LED behavior:

2. Verify that you can place an emergency services (911) call from an IP phone on the network:

a. Use a FXO line emulator to emulate the Central Office’s functionality in order to

verify that 911 calls are properly routed. If 911calls are not routed over the FXO line, contact your Hosted Services Provider to gather logs and then contact your local PSTN to ensure service is available.

b. If you do not have an FXO emulator, do the following:

- Call 911, remain on the line and speak to the operator.

- Say the following to the operator; “This is a test call only, there is no emergency.”

- Verify with the operator that the correct physical address is reported by the system.

3. Open the Administration Editor for the SVR3000 and check the status for the VGA2000. See the "Viewing the Status of Data Devices” section in Chapter 5.

SYSTEM LED Green when up; red when down.

LINE LED Green when the VGA2000 is connected to the public

telephone network and the line is available. Flashing green when the line is in use. Red when the line is not registered with the Services Router.

PHONE LED Green when the port is available; flashing green when the

port is in use. Red when an intercom or phone line is not registered with the Services Router.

LAN LED Green/green flash when the VGA2000 is connected to the

Services Router. RED when there is no LAN connection available.

RESET LED Flashes red when the VGA2000 is resetting

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4. If the Voice Gateway is not operating properly, see "Troubleshooting the Voice Gateway” in Chapter 8.

For information on how to assign lines and associate PSTN numbers with a voice gateway, see "Assigning a Phone Line to an FXS Port” and "Assigning Lines to Devices” in Chapter 5.

Installing a VGA2100 Voice Gateway

1. Unpack the VGA2100 Voice Gateway and verify that the box contains the following components:

• VGA2100 Voice Gateway

• Six- foot Category 5e RJ-45 Ethernet cable

• (3) 12-foot 4-wire phone cables (RJ-11)

• Quick Installation Guide

2. Place the VGA2100 on a desktop or mount it on the wall. Refer to the mounting instructions in the Quick Installation Guide that is shipped with the product.

3. Connect the VGA2100 to the Services Router

a. Connect one end of the Ethernet cable to the LAN port on the VGA2100.

b. Connect the other end of the Ethernet cable to a LAN port on the Services Router.

4. Connect the VGA2100 to the public telephone network:

a. Connect one end of the phone cable to a LINE port on the VGA2100.

b. Connect the other end of the phone cable to the public telephone network wall jack.

c. Repeat steps a and b to connect all three ports to the public telephone network.

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Verifying Your VGA2100 Installation:

1. Once the VGA2100 has fully booted, verify the following LED behavior:

2. Open the Administration Editor for the SVR3000 and check the status for the VGA2100. See the "Viewing the Status of Data Devices” in Chapter 5.

3. If the Voice Gateway is not operating properly, see the "Troubleshooting the Voice Gateway” section in Chapter 8.

For information on how to assign lines and associate PSTN numbers with a voice gateway, see "Assigning a Phone Line to an FXS Port” and "Assigning Lines to Devices” in Chapter 5.

SYSTEM LED Green when up; red when down.

LINE LEDS Green when the VGA2100 is connected to the public

telephone network and the line is available. Flashing green when the line is in use. Red when the line is not registered with the Services Router.

LAN LED Green/green flash when the VGA2100 is connected to the

Services Router. RED when there is no LAN connection available.

RESET LED Flashes red when the VGA2100 is resetting

LAN USB PHONE 1 PHONE 2 PHONE 3

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Installing a VGA2200 Voice Gateway

1. Unpack the VGA2200 Voice Gateway and verify that the box contains the following components:

• VGA2200 Voice Gateway

• 6-foot Category 5e RJ-45 Ethernet cable

• (2) 12-foot 4-wire phone cables (RJ-11)

• Quick Installation Guide

2. Place the VGA2200 on a desktop in the stand.

3. Connect the VGA2200 to the Services Router:

a. Connect one end of the Ethernet cable to the LAN port on the VGA2200.

b. Connect the other end of the Ethernet cable to a LAN port on the Services Router.

4. Connect an analog phone and fax machine to the VGA2200:

a. Connect one end of a phone cable to a PHONE port on the VGA2200.

b. Connect the other end of a phone cable to an analog phone or fax machine.

NOTE: If you connect a fax machine to the VGA2200, you’ll need to dedicate one of the phone lines for sending and receiving faxes. See "Assigning a Phone Line to an FXS Port” in Chapter 5.

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Verifying Your VGA2200 Installation:

1. Once the VGA2200 has fully booted, verify the following LED behavior:

2. Open the Administration Editor for the SVR3000 and check the status for the VGA2200. See "Viewing the Status of Data Devices” in Chapter 5.

3. If the Voice Gateway is not operating properly, see "Troubleshooting the Voice Gateway” in Chapter 8.

For information on how to assign lines and associate PSTN numbers with a voice gateway, see "Assigning a Phone Line to an FXS Port” and "Assigning Lines to Devices” in Chapter 5.

Normal Operation for the Linksys One Voice Gateways

When you power up a Linksys One voice gateway, all lights except for the LAN light are red. Once the gateway comes up and initializes each port, the port LED turns solid green and the SYSTEM LED changes to a blinking green. Once Call Processing has registered with the proxy, the SYSTEM LED changes to a solid green.

When the unit is up and ready to go, all LEDs should be solid green (except for the LAN LED which is controlled by physical hardware).

If Call Processing loses the connection to the proxy, the SYSTEM LED will start flashing again.

PHONE 1 Green when the associated port is connected to the public telephone

network and the line is available. Flashing green when the line is in use. Red when the line is not registered with the Services Router.

PHONE 2 Green when the associated port is connected to the public telephone

network and the line is available. Flashing green when the line is in use. Red when the line is not registered with the Services Router.

LAN LED FXS LED, Red/Green. Flashes green when the VGA2200 is connected to

the Services Router and there is data activity. RED when there is no LAN connection available.

SYSTEM Green when up; red when down. Flashes red when the VGA2200 is

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The PHONE port and LINE port LEDs act the same way. By default, a solid green indicates the port is online and ready. The port blinks green when it is in use. When a request to release the port is made, the port LED changes to a fluttering green. Once the request is complete, the port LED changes back to a solid green. In almost all cases, this happens so fast that you will not see the flutter unless the audio server takes a long time or is no longer running.

As a general rule, a red LED indicates there is some kind of error. If you try to seize the line and choose “do not detect dial tone,” the port LED changes to a fluttering red to indicate an error. Once Call Processing releases the port, the LED changes back to a solid green.

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Chapter 5: Administering the Phone System Which Settings Can I Customize?

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Administering the Phone System

Administering the Linksys One communications solution is easy! Although most system settings are already set for you, you can use the web-based CPE Administration Editor to customize settings for your customer’s site, users, and network. The Administration Editor can be accessed locally or remotely to customize all CPE voice features and a subset of CPE data features. The Administration Editor also includes a web-page that end-users can access to change their passwords, set personal call forwarding options and configure their auto dials.

Which Settings Can I Customize?

The following sections guide you through how to use the Administration Editor to customize settings for the Linksys One phone system:

• ”Configuring Site Settings” section on page 79

• ”Configuring Phone Settings” section on page 90

• ”Managing Data Devices and Data Settings” section on page 109

Which Settings Can Users Customize?

The Administration Editor includes a User Settings page where users can define their autodials, configure personal call forward settings, change their voice mail password, and view/print the button template for their phone. Each user has access to their own passwordprotected User Settings page. System administrators can also access this page. See the ”Defining User Settings” section on page 99.

Accessing the Administration Editor

Here’s how to access and use the Administration Editor to customize your phone system.

1. Open a browser and type the IP address for the Services Router as follows:

• If you are accessing the Administration Editor on a computer that is connected to a LAN port on the Services Router, type:

System Requirements

To use the Administration Editor, you’ll need to install the following programs on your computer:

• Macromedia Flash 7.0 or greater

• Microsoft Internet Explorer, version

5.5 or greater OR

• Mozilla FireFox 1.1 or greater

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https://192.168.100.1:51

• If you are accessing the Administration Editor on a computer that is remote from the Services Router, type the IP address of the Services Router in the format:

https://<ip address of SVR3000>:51

2. In the Administration Editor login window, type the customer ID name and password (handshake information) provided on the customer detail information sheet and click

OK.

Finding the Services Router IP Address

Your HSP can provide you the IP address for the Services Router. You can also find this address through the Web interface on the Service Node, or from the following link:

https://192.168.100.1:51/support.html

When prompted for a password, type support<handshake> where <handshake> is the password you were assigned for the handshake screen.

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Using the Actions Index Window

Once you log in to the Administration Editor, you’ll see the Actions Index window. Click any action in the list to go directly to the window where you can configure that setting.

How do I change a setting?

1. On the Actions Index, click an action you want to perform. Alternatively, you can click a tab at the top of the window to see a menu bar for that topic. For example, click the

Phones tab to view the menu bar with options for configuring your phones.

NOTE: When a window is in edit mode,

you cannot access any other windows in the CPE Administration Editor until you click Commit or Cancel.

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2. Click Edit to enable editing on a window.

3. Type your changes.

4. Click Commit to submit your changes or click Cancel to discard all changes for this window.

5. To change settings on a different window, click a topic tab at the top of the window or click the Home tab to return to the Actions Index window.

When do my changes take effect?

Depending on the type of change, some changes take effect immediately when you click Commit while others require the phone or system to restart before they take effect. After you commit a change, click Changes Pending to see which changes are not yet active and the time they will take effect. If you want the changes to take effect immediately, click Restart Phone or Restart System. Otherwise, the changes will take effect during the next system maintenance window. See "Setting the System Maintenance Window" on page 83.

For more details on restarting the phones and system, see Chapter 7 "Managing the Network"

IMPORTANT: Do not use the Back button on your browser when using the Administration Editor. If you do, the Administration Editor will close and you will have to log back in.

IMPORTANT: Restarting the system will cause a brief loss of phone and data services.

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Here is a list of changes you can make and whether they require the phone or system to restart before they take effect:

Action

Phone Restart?

SVR3000 Restart?

Change the system maintenance window No No

Change the system administrator password No No

Reset the Auto Attendant password to the default No No

Change the number of intercoms for a user Ye s No

Change the Operator for the Auto Attendant Yes No

Enable a feature button for a phone Ye s No

Enable Call Forward Always or Call Forward Busy No Answer No No

Enable Domestic Long Distance, International, or Premium Services for a user

Ye s No

Set Auto Attendant Days and Hours No No

Enable/disable a user’s personal or system voice mailbox Ye s No

Change device assignment information for a phone or gateway.

Yes (device will automatically restart)

Configure line assignments (pools, private lines) and call forward behavior

No No

Assign a name to an intercom number in the directory Yes No

Disable the Auto Attendant field for a name in the directory No No

Select Music on Hold No No

Delete a device that is out-of-service No No

Set Auto Dials Yes No

Change call forward behavior on User Settings page No No

Change user’s voice mail password No No

Adding or Deleting a Static IP address No No

Change firewall management settings No No

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Online Help

Each page in the Administration Editor includes a Help button that provides quick answers to questions you may have about entering information on the associated page. Simply click the

Help button to display help for that page.

Viewing Suggestions for Provisioning Your System

To help guide you through the phone customization process, the Administration Editor displays a Suggestions button when there are suggested actions to perform. Click the Suggestions button to see a list of suggested actions for provisioning your system. The suggestions change depending on the settings you’ve configured so far. Click any action in the list to go directly to the window where you can configure that setting. Once you configure the setting, the action is removed from the list of suggestions.

Understanding Visual Queues on the Administration Editor Screens

The Administration Editor displays colored boxes around actions in windows as a visual guide to help you determine whether your changes will take affect immediately or whether they require a system restart. Additionally, graphical elements are used in the windows to indicate movable objects and targets. Click Key on the Home tab to display a description how these colors and visual queus are used.

Chapter 5: Administering the Phone System Configuring Site Settings

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Configuring Site Settings

Site settings affect the overall customer’s site. They include things like adding names to the directory, defining a system maintenance window, setting the Auto Attendant schedule, and selecting the music to play to callers on hold. Site settings are configurable from the Site tab in the Administration Editor.

These sections help you configure and view settings for your customer’s site:

• ”Managing the User Directory” section on page 79

• ”Setting the System Maintenance Window” section on page 83

• ”Changing the System Administrator Password” section on page 84

• ”Administering the Auto Attendant” section on page 84

• ”Viewing Line Status” section on page 89

Managing the User Directory

The user directory for the Linksys One phone system stores the names and intercom numbers assigned to the phones. This information is used to display the phone directory, the caller ID for internal calls, and to identify calls on the call history list. Also, the Auto Attendant performs directory searches (last name, first name) and directs calls using the information stored in the user directory.

You can assign names and numbers in the user directory before or after you install the phones. By default, when you connect phones to the Services Router, an entry is automatically added to the user directory with the last name of “unknown” and a default directory number. Any changes you make to the User Directory require the phone to restart before they take affect.

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Although assigning names in the directory is recommended, it is not required. Associating names with extensions can simplify maintenance if you later update phones on the Device Assignments window.

These sections help you manage the User Directory:

• Adding Names to the Directory After You Install the Phones

• Adding Names to the Directory Before You Install the Phones

• Deleting a User from the Directory

• Changing a User’s Directory Number

Adding Names to the Directory After You Install the Phones

As you connect phones to the Services Router, each phone is automatically assigned a 3digit extension in the order in which it is installed, starting with the number 210. An entry is then added to the phone directory with the last name of “unknown” and a default extension. Here’s how to assign names to the extensions:

1. After each phone finishes negotiation, make note of the automatically assigned directory number (it appears on the phone screen).

2. Click User Directory in the Action Index window or on the Site tab.

3. In Edit mode, type a user name for each directory number.

4. If you do not want to include a directory number in the Auto Attendant directory, check AA Listing Disabled for that directory number. You’ll want to do this for directory numbers that are assigned to a fax machine, for example.

IMPORTANT: The Auto Attendant performs directory searches according to the last name. Therefore, be sure to provide a last name for anyone that you want to include in the Auto Attendant directory. Also, the user name you set here is displayed as the caller ID for internal calls.

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5. After you finish the directory assignments, click Commit.

Changes to the directory require the affected phones to restart. To make your changes take effect immediately, click Changes Pending then Restart Phone.

Adding Names to the Directory Before You Install the Phones

If there are names in the directory prior to connecting the phones to the Services Router, you will be prompted to select a user name and directory number for each phone from the directory displayed on the handshake phone. See illustration at the right.

Here’s how to populate the phone directory prior to installing the phones:

1. Click User Directory in the Action Index window or on the Site tab.

2. In Edit mode, type names in the User Directory.

3. (Optional) Type a three-digit directory number for each name. You can use any available extension in the range of 210 to 290. If you leave this blank, the system will automatically pick a valid number for you.

5. Click Commit.

6. Connect the phones to the Services Router. A list of the names you added will be displayed on the phone screen for the handshake phone.

NOTE: When you assign names to a directory number, the Auto Attendant cannot forward calls to that directory number until the user configures their personal mailbox.

NOTE: Numbers 200 - 209 and 290299 are reserved numbers and cannot be assigned to users.

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7. For each phone, select a user name and directory number from the directory displayed on the handshake phone.

8. After you install all the phones, return to the handshake phone (first installed phone), navigate to Exit and select Submit.

9. When asked “Are you sure you want to exit the installation?” click Ye s. When the phones have fully booted, you’ll see the blue phone idle screen.

Deleting a User from the Directory

1. Click User Directory in the Action Index window or on the Site tab.

2. In Edit mode, click Delete User next to the user you want to delete.

3. Click Commit

If the user was assigned to a phone, the system automatically reboots the phone. Note that this procedure deletes the user from the Auto Attendant directory only; the user’s settings are still saved in the database. To delete a user from the system see ”Deleting a User from the Database” section on page 93.

Changing a User’s Directory Number

1. Click User Directory in the Action Index window or on the Site tab.

2. In Edit mode, find the user in the directory and type a new extension number in the range of 210 to 290.

3. Click Commit. The phone reboots and comes back up with the new extension number.

To assign a different phone to a user, see ”Changing the Phone Assigned to a User” section on page 92.

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Setting the System Maintenance Window

Once a day, the Services Router checks for changes that are waiting to be made to your customer’s phone system. These include changes committed through the Administration Editor as well as any service or software changes from the Service Node. You can define a one-hour window for when you would like the updates to occur. Since maintenance can take approximately 30 minutes and can cause the system to become unavailable to users, you’ll want to set the system maintenance window to occur during off-hours. The default maintenance hour is chosen randomly by the system during installation to begin between midnight and 5 a.m.

During system maintenance, the Services Router:

• Writes the current database to the USB key.

• Attempts (once) to back up the current database to the Service Node.

• Reboots if there are pending changes made by the CPE Administration Editor that need to be distributed to system.

• Attempts to read provisioning data from the Service Node (once). If the attempt is successful and if there are changes in either the target software version or in the provisioning data itself, then the Services Router reboots and causes the changes take effect.

NOTE: The Services Router only reboots if there are changes to be made or if it has not rebooted in the last 30 days.

NOTE: If the Services Router reboots and then cannot communicate with the Service Node (after ~5 minutes of retries) it will use the provisioning data and image version that it last received.

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Here’s how to set the time of day that you want the Services Router to make any pending changes and upgrade the system software (if updated software is available). Every 7 days (starting with the first day you installed the phone system), the system updates will occur within the maintenance window you set here.

1. Click Settings in the Action Index window or on the Site tab.

2. In Edit mode, click the Maintenance Window drop-down box and choose the time range that you would like the phone system to initiate updates.

3. Click Commit

. The new maintenance window will be in effect immediately. Note that if

you set the maintenance to occur at the current time, the maintenance will not start until the next weekly maintenance day.

Changing the System Administrator Password

By default, the user name and password for the Administration Editor is set to the customer ID and password that was entered in the handshake window. Use the following procedure to set a unique administrator password. You can set multiple administrator names and passwords for each site. When an administrator is logged in with their unique password and is editing a window, other administrators are locked out from making changes to the window. The password is case-sensitive and can be any combination of letters and numbers. Special characters such as “!” and “&.” cannot be used.

1. Click Settings in the Action Index window or on the Site tab.

2. In Edit mode, type the old password and new password information.

3. Click Commit to make your change take effect. You do not need to restart the system.

Administering the Auto Attendant

The Auto Attendant application is very straight-forward to administer and easy to use. There are two pre-set greeting options for the Auto Attendant: a main greeting and an after hours greeting. Simply set the days and times you want to play each greeting and, if desired, the phone numbers you want the Auto Attendant to use when callers press 0 to access the Operator. You can define up to five greeting schedules for your customer. Additionally, you can set holidays and special dates to play greetings.

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These procedures help you to administer the Auto Attendant:

• Setting Office Hours

• Assigning Days and Dates to Office Hours

• Changing the Operator Number Used by the Auto Attendant

• Setting Music on Hold for the Auto Attendant

• Changing the Auto Attendant Password

• Resetting the Auto Attendant Password to the Default

• Enabling Access to the Auto Attendant

Setting Office Hours

1. Click Auto Attendant Hours in the Action Index window or on the Site tab.

2. In Edit mode, check the boxes for the times that you want the Auto Attendant to answer calls with the main greeting. If you leave a box unchecked, the Auto Attendant plays the closed greeting for that time interval.

3. (Optional) Change the labels for the type of days. For example, you can change the day type labeled “Short“ to “Mornings.” To change a label, simply click in the label box and type the new label.

4. Click Commit to make your changes take effect. You do not need to restart the system.

5. After configuring hours for each type of day, assign the days of the week and dates you want to use them. See Assigning Days and Dates to Office Hours.

Assigning Days and Dates to Office Hours

The Auto Attendant Days window allows you to define how the Auto Attendant answers calls on each day of the week. For example, you can define Monday as a “Regular” day and Saturday as a “Closed” day. You can also add dates for vacations and holidays.

Here’s how to assign days and dates to the office hours you set on the Auto Attendant Hours window.

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1. Click Auto Attendant Days in the Action Index window or on the Site tab.

2. Click Edit.

3. For each day of the week, select the type of day:

• Closed: Apply closed office hours.

• Regular: Apply regular office hours.

• Short, Long, and Other: Apply Short, Long or Other office hours.

4. To add a specific date to play a greeting:

a. Click Add Day.

b. Type a date in the format of YYYY/MM/DD.

c. For each date you add, select the day type (Closed, Regular, Short, Long or Other).

For example, add January 1, 2008 and select the day type “Closed” to use the Auto Attendant’s closed schedule

5. Click Commit to make your changes take affect. You do not need to restart the system.

6. To remove a date, click Delete Day next to the date you want to remove and then click

Commit.

Changing the Operator Number Used by the Auto Attendant

By default, the Auto Attendant is the Operator for the phone system. This means when callers press 0 in response to an Auto Attendant query, they are transferred to intercom 201 (the Auto Attendant) rather than to a person.

You can assign a user or multiple users as the Operator for your phone system. When callers press 0 in response to an Auto Attendant query, the call will be forwarded to the intercom numbers you assign as the Operator. Calls are forwarded in the order you enter the

NOTE: The Delete Day button is only available in Edit mode. If you have not added any custom dates, this button is not visible

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intercom numbers in the Operator List. If the call is not answered, it is forwarded to the first intercom number you assign in the Operator List.

Here’s how to assign users as the Operator:

1. Click Auto Attendant Days in the Action Index window or on the Site tab.

2. Click Edit.

3. In the Operator List box, type the 3-digit directory number for each user you want to assign as an Operator. Separate the directory numbers by a comma, for example, type 210,211,212.

4. Click Commit. You’ll need to restart each user’s phone to make the change take effect.

When you add a user’s extension to the Operator List, the Button Assignments window will display a green check in the Operator column for that user.

Setting Music on Hold for the Auto Attendant

Here’s how to choose the music that callers will hear when the Auto Attendant puts them on hold:

1. Click Line Configuration on the Actions Index or on the Site tab.

2. In Edit mode, select the Music on Hold drop-down box and choose the music that outside callers hear when they are placed on hold.

3. Click Commit to make your changes take effect. You do not need to restart the system.

NOTE: You’ll need to enable the Operator button for a user’s phone if

you want that user to receive calls directed to the Operator. See the ”Enabling and Disabling Feature Buttons” section on page 105.

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Changing the Auto Attendant Password

The default intercom number for the Auto Attendant is 209 and the default password is 209. To change the Auto Attendant password:

1. Open an intercom and dial 209.

2. Enter the Auto Attendant password followed by the # sign.

3. When prompted, select option 3, “Change Auto Attendant password.”

Resetting the Auto Attendant Password to the Default

To reset the Auto Attendant password to the default (209):

1. Click Settings in the Action Index window or on the Site tab.

2. In Edit mode, click Reset Auto Attendant Password. Your change will take effect immediately. You do not need to press Commit.

Enabling Access to the Auto Attendant

You can enable access to the After Hours feature button so that a user can manually control the after hours greeting and record greetings for the Auto Attendant. By default, this feature is not available to users.

To enable access to the Auto Attendant:

1. Click Button Assignments on the Actions Index or on the Phone tab.

2. Click Edit.

3. In the list of users, find the user for which you want to allow access to the Auto Attendant greetings. This setting also allows the user to turn the after hours greeting on and off.

4. Click Commit. The user’s phone needs to restart to make the change take effect. To restart the affected phones immediately, click Commit, Changes Pending and Restart Phone. Otherwise, the phones will automatically restart during the next scheduled maintenance window.

Chapter 5: Administering the Phone System Configuring Site Settings

Linksys One Communications Solution

Chapter

Viewing Line Status

Use the Site > Line Configuration window to view the status of the phone lines assigned to the Services Routers and Voice Gateways on your network. A green check mark next a device indicates the device is functioning normally. Out-of-service devices are indicated by red text. Line status is indicated by “In Service” or “Out of Service.” From this window, you can delete out-of-service devices. You can also edit the label that is displayed for the devices in this window.

Deleting Out-of-Service Devices

1. Click Line Configuration in the Actions Index window or on the Site tab.

2. In Edit mode, click Delete next to the device that is out-of-service.

3. Click Commit to delete this device. Your change will take effect immediately.

Editing the Device Label

To edit the device label that is displayed for a device in the Line Configuration window:

1. Click Line Configuration on the Actions Index or on the Site tab.

2. In Edit mode, type a new label in the label box for the device.

3. Click Commit to change the label. Your change will take effect immediately.

NOTE: The Line Assignments page shows only the status of the Services Routers and Gateways on your network. To view the status of the IP phones, open the Device Assignments page on the Phone tab. See ”Viewing and Changing Device Assignments” section on page 90

Chapter

Chapter 5: Administering the Phone System

Configuring Phone Settings

Linksys One Communications Solution

Configuring Phone Settings

Phone settings define device assignments, line assignments, and user settings for the phones at your customer’s site. These settings determine things like which lines appear on each user’s phone, the number of intercoms available to a user, the phone feature buttons available to a user, and call handling rules. This is also where you assign access to personal and system voice mailboxes. Phone settings are configurable from the Phone tab in the Administration Editor.

These sections help you configure phone settings for the Linksys One phone system:

• "Viewing and Changing Device Assignments" on page 90

• "Assigning a Phone Line to an FXS Port" on page 91

• "Changing the Phone Assigned to a User" on page 92

•"Deleting a User from the Database" on page 93

• "Deleting a Phone or Voice Gateway from the Database" on page 93

• "Defining Line Assignments and Line Settings" on page 94

• "Defining User Settings" on page 99

• "Configuring Call Handling Options" on page 102

• "Managing Phone Button Assignments" on page 103

• "Administering Voice Mailboxes" on page 107

Viewing and Changing Device Assignments

The Device Assignments window allows you to see, at a glance, information about all the phones and voice gateways on your system. To access the Device Assignments window, click Device Assignments in the Action Index window or on the Phone tab.

Chapter 5: Administering the Phone System Configuring Phone Settings

Linksys One Communications Solution

Chapter

For each phone and gateway connected to the Services Router, you’ll see a Device Information Box:

Assigning a Phone Line to an FXS Port

By default, FXS ports on a voice gateway, such as a VGA2000 or VGA2200, are assigned to a user and intercom number. Here’s how to delete the default assignment and assign a line to the FXS port.

1. Click Device Assignments in the Action Index window or on the Phone tab.

2. In Edit mode, locate the voice gateway with the FXS port or ports and point to the plus sign in the top right corner of the User and Intercom tab.

3. Click Delete to remove the default extension and user assignment. The User and Intercom tab is deleted from the page and replaced with a drop-down list of line numbers.

4. Select a line number from the drop-down list to assign to the FXS port.

1 IP and MAC addresses for the device. If the addresses are black, the device is

running normally; if the addresses are red, the devices are not functioning.

2 Status and time last started. Status of the device as it communicates with the

Services Router. Last Started is the last time the device was started.

3 User and intercom number. The user name and directory number assigned to

this device. You can assign user names and associate them with directory numbers in the User Directory. This tab can be detached and assigned to another device, if needed.

Chapter

Chapter 5: Administering the Phone System

Configuring Phone Settings

Linksys One Communications Solution

5. Click Commit. The voice gateway immediately restarts. If the line is not already assigned to a pool, a new pool named “for FXS Line” will be created on the Line Assignments page.

Changing the Phone Assigned to a User

Use the Device Assignments page to assign a specific phone to a specific user. For example, you can assign the phone with the IP address xxx.xxx.xxx.89 to “John Johnson.” Here’s how:

1. Click Device Assignments in the Action Index window or on the Phone tab.

2. In the Device Assignments window, find the phone to which you want to assign the user. If the phone is already assigned to a user, you’ll need to unassign that user as follows:

a. In Edit mode, point to the plus sign at the top of the User and Intercom tab for

the phone you want to reassign.

b. Click Unattach. The User and Intercom tab moves to the right side of the window.

This phone is now available to be assigned to another user.

3. To assign a user to this phone:

a. Locate the User and Intercom tab at the right side of the page for the user you want

to assign to the phone.

b. Click once on the handle for the User and Intercom tab and move it to an

available phone.

c. Move the User and Intercom tab over the target drop zone for the device, indicated

by the target icon, and click again to attach the user and intercom to the phone.

4. Click Commit. The phone will immediately restart.

Chapter 5: Administering the Phone System Configuring Phone Settings

Linksys One Communications Solution

Chapter

Deleting a User from the Database

The Services Router saves all user settings to the database. So when you move a user from device to device, all their settings move with them. This includes line assignments, Auto Dials, the user’s extension number and number of intercoms.

User settings are saved until you delete the user from the database. When you delete a user, all settings for that user are permanently removed from the database. For example, you would delete a user if an employee leaves the company.

1. Click Device Assignments in the Action Index window or on the Phone tab.

2. In Edit mode, click the plus sign in the top right corner of the User and Intercom tab for the user you want to delete.

3. Choose Delete.

4. Click Commit. The user is deleted from the database.

Deleting a Phone or Voice Gateway from the Database

When you connect a phone or voice gateway to a Linksys One network, the Services Router automatically saves information about that device so that you can easily move it on the network without having to reconfigure any settings. The Services Router remembers information about devices until you delete them from the database. Once you delete a device, all information about that device is permanently deleted from the database. For example, you would delete a phone or voice gateway that is no longer on your network.

1. Disconnect the phone or VGA device from the SVR3000.

2. Click Device Assignments in the Action Index window or on the Phone tab.

3. Wait 1 to 2 minutes. The IP address for the device will display in red text in the Device Assignments window.

NOTE: You can only delete a device that is not connected to the network or has been unresponsive for more than one minute.

Linksys VGA2100 - One Analog Voice Gateway 3 Line, SVR3000, PHM1200, PHB1100, VGA2000 Administration Manual

Specifications and Main Features

Frequently Asked Questions

User Manual