Linksys VGA2100 - One Analog Voice Gateway 3 Line, SVR3000, PHM1200, PHB1100, VGA2000 Administration Manual
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CUSTOMER PREMISES EQUIPMENT ADMINISTRATION GUIDE
Customer Premises Equipment
Administration Guide
Release 1.1
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Linksys One Communications Solution
Contents
Chapter 1: Welcome to Linksys One - - - - - - - - - - - - - - - - - - -1
Welcome VARs! 1
About this Guide... 1
What is the Linksys One Communications Solution? 3
Basic Data Infrastructure 3
Integrated Office Applications 4
Support Solution 4
What is Linksys One Customer Premises Equipment? 4
Linksys One SVR3000 16-Port Services Router 5
SVR3000 Power Supply 5
Rack and Wall Mountable 5
How the SVR3000 Works With the Linksys One Network 5
LED Behavior 7
Using the USB Memory Key for Voice Mail Storage 7
Linksys One IP Phones 8
Emergency Services (911) 8
Linksys One PHM1200 IP Phone 9
Linksys One PHB1100 IP Phone 9
Phone Hardware Features 10
Integrated Voice Features A to Z 11
Programmable Buttons 14
Graphical Phone Screen Interface 15
Linksys One Voice Gateways 16
Linksys One VGA2000 Analog Voice Gateway 16
Linksys One VGA2100 Analog Voice Gateway 20
Linksys One VGA2200 Analog Voice Gateway 23
Chapter 2: Start Here! - - - - - - - - - - - - - - - - - - - - - - - - 27
Step 1: Prepare for Installation. 27
Step 2: Provision Your Customer on the Service Node. 27
Step 3: Install the Services Router. 28
Step 4: Connect One Phone to the Services Router. 28
Step 5: Observe the Phone Boot Process. 28
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Step 6: Enter Handshake Information. 28
Step 7: Connect Additional Phones. 29
Step 8: Add Linksys One Voice Gateways. 29
Step 9: Customize the Phone System. 30
Step 10: Provide Information to Phone Users. 30
Step 11: Administer the Network. 30
Step 12: Troubleshoot Problems. 30
Chapter 3: Preparing for Installation - - - - - - - - - - - - - - - - - 31
Preparing the Site 31
Site Environmental Considerations 32
Cabling Requirements 37
Installation Tools and Equipment 37
Services Router Mounting Specifications 37
Equipment Layout for Installation 38
CPE Capacity Planning 39
Network Requirements 40
Additional Site Considerations 44
Establishing a Customer on the Service Node 49
Adding a Customer 50
Chapter 4: Installation - - - - - - - - - - - - - - - - - - - - - - - - 55
Installing the Services Router 55
Installing One Services Router 55
Verifying Your Services Router Installation 57
Installing Two Services Routers 58
Installing Linksys One Phones 60
Connecting the Handshake Phone 61
Adding Computers to the Network 63
Connecting Computers Directly to the Services Router 63
Connecting Computers Via the Linksys One IP Phone 63
Verifying the Computer Installation 64
Adding a Linksys One Voice Gateway to the Network 64
Installing a VGA2000 Voice Gateway 64
Installing a VGA2100 Voice Gateway 67
Installing a VGA2200 Voice Gateway 69
Normal Operation for the Linksys One Voice Gateways 70
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Chapter 5: Administering the Phone System - - - - - - - - - - - - - - 73
Which Settings Can I Customize? 73
Which Settings Can Users Customize? 73
Accessing the Administration Editor 73
Using the Actions Index Window 75
How do I change a setting? 75
When do my changes take effect? 76
Online Help 78
Viewing Suggestions for Provisioning Your System 78
Understanding Visual Queues on the Administration Editor Screens 78
Configuring Site Settings 79
Managing the User Directory 79
Setting the System Maintenance Window 83
Changing the System Administrator Password 84
Administering the Auto Attendant 84
Viewing Line Status 89
Deleting Out-of-Service Devices 89
Editing the Device Label 89
Configuring Phone Settings 90
Viewing and Changing Device Assignments 90
Assigning a Phone Line to an FXS Port 91
Changing the Phone Assigned to a User 92
Deleting a User from the Database 93
Deleting a Phone or Voice Gateway from the Database 93
Defining Line Assignments and Line Settings 94
Defining User Settings 99
Configuring Call Handling Options 102
Managing Phone Button Assignments 103
Administering Voice Mailboxes 107
Managing Data Devices and Data Settings 109
Viewing the Status of Data Devices 109
Pinging a Data Device 110
Chapter 6: Using Your Phone - - - - - - - - - - - - - - - - - - - - 117
Getting to Know Your Phone 117
Linksys One PHM1200 IP Phone 118
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Linksys One PHB1100 IP Phone 118
Understanding Phone Buttons and Features 119
Understanding the Phone Screen 120
Understanding Your Phone Passwords 121
Common Phone Features 122
Basic Call Handling 123
Advanced Call Handling 128
Using Voice Mail 130
How do I access voice mail? 131
How do I set up voice mail? 133
Using the Auto Attendant 136
How do I access the Auto Attendant application? 136
How do I manage the Auto Attendant application? 136
Using Your User Settings Page 140
How do I access my User Settings page? 140
How do I change my password? 141
How do I set my Auto Dials? 141
How do I view my phone button assignments? 142
How do I print my phone button template? 142
Managing Phone Button Assignments 145
Chapter 7: Administering the Network - - - - - - - - - - - - - - - -147
How Does the Database Get Backed Up? 147
How Does the Phone System Get Upgraded? 148
Moving, Adding, and Deleting Devices on the Network 149
Moving a User to a New Location 149
Adding a Phone to the Network 150
Deleting a Phone or Voice Gateway from the Database 150
Deleting a User from the Database 151
Replacing a Services Router on the Network 151
Using the Customer Support Interface 152
Accessing the Customer Support Interface 152
Viewing Device Status At-A-Glance 154
Viewing Customer Information 155
Administering the Services Router 156
Using the SVR3000 Tab 157
Configuring a Static WAN IP Address 158
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Viewing the IP Address and MAC Address 159
Viewing the Software Version 159
Viewing Status for the CPE to Service Node Relationship 160
Viewing Information About the Data Network 161
Restarting the Services Router 162
Cleaning the Services Router for Re-installation or Re-handshaking 162
Restoring the CPE database 163
Resetting the Services Router to Factory Defaults 163
Administering the Phones 165
Viewing the Software Version Running on the Phone 165
Restarting a Phone 165
Restarting Multiple Phones 166
Administering the Voice Gateways 166
Restarting a Voice Gateway 166
Changing the Location ID for the Voice Gateway 166
Changing the Line ID for the Voice Gateway 167
Adjusting the Gain Settings for the Voice Gateway 168
Sending and Receiving Diagnostic Information 168
Chapter 8: Troubleshooting - - - - - - - - - - - - - - - - - - - - - 169
Troubleshooting Installation 169
Troubleshooting the Services Router 170
Troubleshooting the Phone 174
Troubleshooting the Voice Gateway 178
Troubleshooting Connected Devices 180
Additional Troubleshooting Documentation 180
Appendix A: Customer Site Survey - - - - - - - - - - - - - - - - - - 181
Appendix B: Linksys One Contact Information - - - - - - - - - - - - 185
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Chapter 1: Welcome to Linksys One
Welcome VARs!
Linksys One Communications Solution
Chapter
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Welcome to Linksys One
Thank you for choosing Linksys One, a complete, affordable, easy-to-install communications
solution for small businesses. Linksys One delivers telephones, data networking,
applications, and the Internet through one high-speed connection from a Hosted Service
Provider. The system provides IP-based voice and data services with built-in security,
reliability and premium call quality. With Linksys One, the network instantly detects new
Linksys One devices and automatically configures them for optimal performance and simple
management. Phones install in minutes, not the hours or days it takes with other solutions.
Welcome VARs!
Linksys One delivers the communications solutions your customers want at the price they
need. As your customers’ businesses grow, you can help them easily connect new users, and
sell additional technologies, such as video surveillance, while enabling the customer to
protect their original investment. For example, Linksys One carriers will offer future high-
value Internet-based application services that provide smarter ways to transact business.
Linksys One resellers can leverage this momentum and create a foundation to sell additional
services. For resellers, this is a great opportunity to grow your revenue and profit potential.
You can capitalize on the growing demand for IP-based services with a more affordable,
simpler and complete small business communications solution.
About this Guide...
The Linksys One Customer Premises Equipment Administration Guide is intended for
qualified Value Added Resellers (VARs) who are installing, administering, and managing the
Linksys One customer premises equipment (CPE). The guide assumes you have completed
the Linksys One training and are familiar with all system software configuration and
hardware installation procedures. The following topics are included:
• Chapter 1 "Welcome to Linksys One" provides an overview of this guide and a
description of the Linksys One products and features.
• Chapter 2 "Start Here!" provides a “cheat sheet” for installing the Linksys One CPE
using default settings.
• Chapter 3 "Preparing for Installation" describes how to plan for and deploy Linksys
One Customer Premises Equipment (CPE).
Automatic Configuration
Linksys One uses a network discovery process
with automated configuration which means that
new networks—as well as moves adds and
changes—are fast and easy. As soon as they’re
plugged in, Linksys One devices automatically
determine the optimal configuration and are
ready to go.
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About this Guide...
Linksys One Communications Solution
• Chapter 4 "Installation" provides instructions for how to install the Linksys One
hardware components.
• Chapter 5 "Administering the Phone System" describes how to use the Linksys One
Administration Editor to customize site-wide, voice, and data settings. This section
explains how to configure call routing settings, too.
• Chapter 6 "Using Your Phone" describes how to use the phone features including
how to set up and use voice mail, how to manage the Auto Attendant greetings, and
how to access the User Settings page for configuring Auto Dials, call forward
settings, and the user’s password. If desired, you can “brand” this and distribute to
your customers.
• Chapter 7 "Administering the Network" helps you understand how devices and
phones get automatically backed up and upgraded on the Linksys One network.It
also describes how to view device status, how to add, remove, and move devices,
and how to administer the Services Router, the phones, and the voice gateways.
• Chapter 8 "Troubleshooting" provides solutions to common problems you may
encounter on your Linksys One network.
• Appendix A "Customer Site Survey" provides a form to help you gather information
for your customer’s site.
• Appendix B "Linksys One Contact Information" provides a phone number, URL and
E-mail address for contacting Linksys One.
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Chapter 1: Welcome to Linksys One
What is the Linksys One Communications Solution?
Linksys One Communications Solution
Chapter
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What is the Linksys One Communications Solution?
The Linksys One Communications Solution is a low-cost, distributed, (SIP) based system with
full Key System features serving the small business (5-50 users) segment. Based on the
Internet model which enables rapid development of features and applications, the Linksys
One solution can be deployed in a standalone fashion or in a managed solution.
The Linksys One solution features three components:
• An infrastructure that supports IP networking and business-class applications, such
as Voice over Internet Protocol (VoIP),
• Integrated office applications
• A support offering
Basic Data Infrastructure
The basic data infrastructure components and services include:
• A SVR3000 Services Router that provides IP routing, Network Address Translation
(NAT), Stateful Packet Inspection (SPI) firewall, Session Initiation Protocol –
Application Layer Gateway (SIP ALG), wired Ethernet LAN ports w/POE support
and Internet Access via 10/100 Ethernet.
Broadband Access Provider (BAP). DSL, Cable, or
T1 service provided by the HSP. The BAP has
Linksys One CPN-designation for QoS-enabled
access.
Service Node: Equipment at the HSP’s site that
provides extended applications and call
processing services to your customer. It also
enables voice and data connectivity from the
Broadband Access Provider (BAP) interface to the
Internet Telephony Services Provider (ITSP)
interface.
Hosted Services Provider (HSP): A Service
Provider that owns the managed service and call
routing components of the Linksys One system,
including the Service Node. Via the Service Node,
the HSP remotely manages and optimizes the
Linksys One network.
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What is Linksys One Customer Premises Equipment?
Linksys One Communications Solution
• Voice-specific devices including the PHM1200 and PHB1100 IP Phones, and three
analog Voice Gateways (VGA2000, VGA2100, and VGA2200). These products
are used for integration with analog Public Switched Telephone Network (PSTN)
infrastructures.
Integrated Office Applications
The application capabilities for the Linksys One solution include:
• Automatic software upgrades, under management control, whenever new versions
are released.
• A 3-way conferencing capability, built-in Auto Attendant function for the voice
system, graphical voice mail, and an automatic backup/restore capability for device
configurations.
Support Solution
The Support solution includes:
• A web-based management portal that enables remote maintenance and monitoring
of customer site equipment
• An 800 number for technical assistance to Linksys’ Business Assistance Center.
What is Linksys One Customer Premises Equipment?
The Linksys One customer premises equipment (CPE) consists of the following components:
• Linksys One SVR3000 16-Port Services Router
• Linksys One IP Phones (models PHM1200 and PHB1100)
• Linksys One Voice Gateways (models VGA2000, VGA2100, VGA2200)
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Linksys One SVR3000 16-Port Services Router
Linksys One Communications Solution
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Linksys One SVR3000 16-Port Services Router
The Linksys One SVR3000 Services Router is the central component of the Linkys One CPE
solution and is therefore required for your Linksys One network. It features onboard software
that integrates security, reliability and quality of service to support business quality Linksys
One communications services.
All SVR3000s are identical to each other from the factory. No pre-configuration is required
to configure the SVR3000 at the customer site. A "handshake" procedure is all that is
needed to establish a baseline configuration for each customer. The baseline configuration
contains customer specific information supplied when the customer was provisioned on the
Service Node..
If an SVR3000 fails for some reason (hardware, software, natural disaster, etc.) and needs
to be replaced, the new unit can be configured by utilizing the same information provided
during the customer establishment process. Plug in the new device, restore the backup, and it
will set up within minutes with an identical configuration.
SVR3000 Power Supply
The SVR3000 power supply requires an AC input voltage of anywhere from 100 to 240
volts, 50 or 60 Hz for universal operation around the globe. The power cord is a standard
IEC connector, commonly used on computer equipment. Although the power cord is included
with the kit, you can easily obtain a new one from most any computer or electronics supply
store around the world.
Rack and Wall Mountable
The SVR3000 is rack and wall-mountable. Instructions for mounting the SVR3000 are
included in the box and also in Appendix A of this guide.
How the SVR3000 Works With the Linksys One Network
The SVR3000 has 16 LAN ports with 10/100 Ethernet and IEEE Standard Power-overEthernet (POE). All 16 attached devices (phones, gateways, other devices in the future) may
be powered by the POE simultaneously.
• Two “cascade” Gigabit Ethernet ports may be used to increase the port count with
additional SVR3000s, or alternatively used for a Network Attached Storage (NAS)
drive in the future.
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Linksys One SVR3000 16-Port Services Router
Linksys One Communications Solution
• The voice and data VLANs separate traffic, ensuring that the right devices are
allowed to tag traffic while providing security for voice traffic, DSCP markings used
by the multiple queues on the WAN port supply the QoS
• Two 10/100 WAN ports connect to the Internet. The SVR3000 automatically gets an
IP address via DNS/DHCP.
• The SVR3000 has the following servers built in: SIP proxy supporting IETF standard
RFC3261 for call routing, DNS/DHCP, configuration and image servers. The
SVR3000 uses the configuration and image servers to store the configuration and
the device images (phones, gateways, etc.) obtained during the handshake process.
• For security and proper traffic management at the CPE, the SVR3000 includes a
built-in Stateful Packet Inspection (SPI) Firewall, an Application Layer Gateway (ALG)
and support for multiple IPSec VPN Tunnels (for future remote office capabilities).
• The SVR3000 also includes a USB 2.0 port for local storage (flash memory key).
Linksys One SVR3000 Services Router (front and rear panel)
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LAN Ports. The 16 LAN ports provide full support
for IEEE 802.3af PoE. Up to two VLANs are
supported per LAN port.
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CASCADE Ports. Two 10/100/1000 BaseT ports
offer cascaded expansion to other service routers
and application servers. You can connect two
SVR3000’s via the cascade ports. You can
configure multiple Virtual LANs per cascade port
(i.e., 802.1Q/P capable).
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WAN Ports. Two 10/100 WAN ports provide
access to the Internet either directly or through a
separate broadband router or bridge device. The
WAN ports perform load-balancing with fail-over
capability, allowing high-priority traffic such as
voice, to be routed out a specified broadband
connection while low-priority traffic is routed out
the other broadband connection.
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LEDs. Indicate port connection status and port
activity. See "LED Behavior” at left.
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SYSTEM Button. Indicates the overall status for the
SVR3000 and whether the SVR3000 is in cascade
mode.
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RESET Button. Reboots the SVR3000 or resets the
SVR3000 to the factory defaults. See ”Restarting
the Services Router” section on page 162 for
details on how to use the RESET button.
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USB Port. Connects a memory key for storing
voice mail. The USB port accepts the USB 2.0compliant, 512MB memory key that is shipped in
the box with the SVR3000.
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Power Port. Connects the SVR3000 to power.
Note that there is no power ON/OFF switch on
the SVR3000.
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LED Behavior
Using the USB Memory Key for Voice Mail Storage
All voice mail and greetings for the phone system are stored on the USB memory key. When
users choose to “shred” voice mail via the graphical interface on the phones, the space on
the USB key is immediately freed. If users “trash” voice mail, the space on the memory key
will be freed as needed to make room for voice mail. The USB key is also used for a local
CPE configuration backup.
The memory key should be plugged in to the SVR3000 at all times. If it is not, the system will
not operate properly and voice mail data can be lost. Be sure to use only the USB memory
key included in the box with the SVR3000 as it meets the high-quality specifications required
for use with the Linksys One phone system.
SYSTEM LED Solid green when the Services Router is operating properly. Flashes between
green and red in one-second intervals to indicate that a new image is
loading. When in cascade mode, flashes in intervals of five seconds green
and one second red.
LAN LED Green to indicate a device is connected to that port.
WAN LED Flashes green when there is activity on the WAN port.
IMPORTANT: The USB flash memory key
is used for voice mail storage and must
be plugged in to the Services Router at
all times for proper operation.
USB
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Linksys One IP Phones
Linksys One Communications Solution
Linksys One IP Phones
The Linksys One solution offers two IP Phones to meet your customer’s business needs:
• Linksys One PHM1200 IP Phone
• Linksys One PHB1100 IP Phone
The Linksys One IP phones work like a desktop business phone, but operate over Ethernet
which makes it very easy and cost-effective to deploy. Linksys One technology is automatic
and self-configuring. Simply plug in a Linksys One phone to the Linksys One Services Router
switch port and you’ll be ready to make and receive quality calls using Voice over Internet
Protocol (VoIP). The Linksys One phones deliver traditional telephony services to the small
business user such as call forwarding, transfer, busy lamp field and shared line appearances
on a next-generation IP phone platform.
Emergency Services (911)
Emergency Services (911) calls can be made from any phone on your Linksys One network.
Emergency services calls from the site can be routed to the public telephone network via the
FXO port on the local Linksys One Voice Gateway. If there is a power loss that affects the
Linksys One network equipment, the relay switch in the Voice Gateways automatically draws
power from the local FXO loop. If an analog phone is connected to the FXS port, it can be
used to make an emergency services call regardless of a power failure
The FXO ports on the VGA2100 and VGA2200 Voice Gateways support inbound calls from
the public telephone network, for example, callbacks from the 911 operator (PSAP).
However, the VGA2000 Voice Gateway does not.
IMPORTANT: The VGA2000 Voice
Gateway does not accept inbound calls
from the public telephone network;
therefore, callbacks on that line from the
911 operator (PSAP) are not supported.
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Linksys One PHM1200 IP Phone
The Linksys One PHM1200 IP telephone is the workhorse wired desk phone for today's
business user. Primary features include:
• High-resolution (320 X 240) color, backlit display
• 24 programmable buttons with integrated status indication
•4 softkeys
• 3 fixed function keys
• 5-position navigation key
• Full-duplex speakerphone
• Handset and headset ports for superlative audio quality, volume control and muting
control.
Linksys One PHB1100 IP Phone
The Linksys One PHB1100 IP Telephone provides streamlined functionality to users and
common areas. A backlit pixel-based display with dedicated feature buttons and
speakerphone speed common phone operations.
Primary features include:
• Monochrome (192 X 64) blue backlit pixel-based display
• 24 programmable buttons with integrated status indication
•4 softkeys
• 3 fixed function keys
• 3-position navigation key
Linkys One PHM1200 IP Phone
Linkys One PHB1100 IP Phone
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Linksys One IP Phones
Linksys One Communications Solution
• Full-duplex speakerphone
• Handset and headset ports for superlative audio quality, volume control and muting
control..
Phone Hardware Features
All Linksys One phones provide the following hardware features:
Ports and Power
An integrated quality of service enabled 10/100 switch provides wired network access for
the phone plus an attached PC. The upstream port accepts IEEE PoE (802.3af) and fully
powers the phone and connected media devices.
Hardware Feature Description
10/100 Ethernet switch
Allows a phone and a PC to be connected to the same
Ethernet port on the SVR3000. With one SVR3000, 16
Linksys One IP phones and 16 PCs may be connected to
the SVR3000 and operate simultaneously.
Optional DC power supply
Although the phones are powered over Ethernet (POE), you can
optionally connect a DC power supply (ordered separately) on the
rear of the phone next to the handset, headset, and Ethernet
ports.
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Integrated Voice Features A to Z
An integrated voice mail application provides cost-effective, high-quality voice messaging
service with both local and remote access to stored messages. The Linksys One phones also
feature a built-in Auto Attendant as well as a rich set of features described below:
Voice Feature Description
3-way Conference Conference call between 3 parties is bridged locally on the IP Phones.
Busy Lamp Field
(BLF)
Allows a user/phone to monitor the status of another IP Phone via an LED
button on the phone.
Call Hold Places an active call on hold (plays music-on-hold to held party).
Call Park / Pickup
Call is placed on hold, and retrieved by another phone by dialing a virtual
extension number.
Call Transfer Active call is sent from one phone to another phone.
Caller ID
Telephone number and name of the incoming caller is displayed on the IP
phone screen.
Configurable 911
CLID
Caller-ID (number) can be configured globally for any 911 calls from the
CPE.
CPE “Suspend
Account” Mode
Allows the SN to put the CPE into “suspended” mode if the VAR or HSP
determines that the CPE account needs to be suspended. All attempts to
make outbound voice calls will be blocked (except 911).
CPE Voice Mail
Voice mail messages are recorded and stored within the CPE. Messages can
be retrieved locally or remotely via the phone. Voice mail greetings can be
recorded by individual users.
Dial Plan Support
Australian, New Zealand, and Norwegian national dial plans are
downloaded to the CPE residing in those countries.
Direct Station Select
(DSS)
Allows a user to dial another user by selecting a pre-defined button on the IP
Phone. Similar to a speed-dial button.
About Voice Mail...
• Individual voice mailboxes are available to
each phone as well as a system mailbox
which can be shared with multiple phones.
• Messages are stored on the USB key plugged
in to the SVR3000.
• Messages can be retrieved remotely via the
Auto Attendant and voice mail telephony
user interfaces.
• A message waiting indicator and broken dial
tone alert you when you have a voice mail
message.
• A visual voice mail interface allows you to
manage your voice mail settings from the
phone screen.
• Customizable greetings.
• Configurable personal and shared voice
mailbox
• Change your voice mail password
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Distributed AA /
After Hours Service
Auto Attendant function is distributed across multiple phones within the CPE.
Auto Attendant provides: Customized greetings and prompts; dial by
extension; dial by name; “0” out to operator; configurable days and hours
Voice Feature Description (cont’d)
Do Not Disturb
Allows a user to ignore an inbound call (stop the ringing) and redirect the
call to voice mail.
E911 calls out FXO
or ITSP
Emergency (911) calls can be routed out either an FXO port on a local CPE
VGA gateway, or routed out the WAN port and across the broadband
network to the HSP/ITSP.
G.711 Codec G.711u codec, 20ms samples.
Headset Support Allows Plantronics headsets to be connected to the IP Phones.
Hunt Groups
(Linear)
When an incoming call comes into the CPE, you can control the order in
which phones are rung.
Internationalization
of IP Phones, GUI
(Spanish)
Internationalization toolkit to assist in adding new language and countryspecific support to the CPE (Phone UI & GUI Admin pages).
Key-System Model
User-interaction model emulates a Key System in terms of separate lines and
intercoms.
Last Number Redial
The redial button can be pressed to automatically redial the last number
called via that line.
Music on Hold When calls are placed on hold, the held party will periodically hear music.
North American
Dial Plan (NANP)
The NPA-NXX-XXXX dial plan used throughout North America is
downloaded to the CPE by default.
Overhead Paging
An external overhead paging system can be connected to an analog port on
a local VGA gateway. This allows an extension to be assigned for overhead
paging within an office.
Private Lines A line can be assigned to a single phone in the system.
RFC-2833 DTMF Mid-call DTMF digits are sent in the RTP stream according to RFC-2833.
About the Auto Attendant...
Each Linksys One system includes a built-in Auto
Attendant application that helps callers to quickly
reach the right person and get the information they
need without the assistance of an operator 24-7.
The Auto Attendant integrates with the office
directory, allowing callers to dial by name, dial by
extension, or return to the operator.
You can enable select users access to administer the
Auto Attendant greetings and password. Also, you
can assign phone extensions to be the “operator”
when a caller presses 0 in response to an Auto
Attendant prompt. By default, extension 201 is
assigned to the Auto Attendant.
For details on how to administer the Auto Attendant,
see the ”Administering the Auto Attendant” section
on page 84.
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Voice Feature Description (cont’d)
Shared Line
Appearance
A line appearance can be placed on multiple phones. When an incoming
call comes into the CPE, each phone will ring. When the call is accepted by
a phone, that line button LED will be red (:in use”) on all phones sharing that
line appearance.
SIP Proxy/Registrar
on SVR
Local SIP Proxy and Registrar in the Services Router accepts phone
REGISTER messages and handles SIP call routing for phone-to-phone calls
and inbound/outbound calls to the CPE.
SIP Routing on SN
SIP Proxy on SN does call routing between CPE sites, and between CPE and
ITSP networks
SIP-ALG (NAT and
Firewall)
NAT / Firewall functionality that dynamically allows SIP and RTP traffic
(VoIP) to pass through from LAN to WAN networks
Speakerphone
(Full-Duplex)
Allows hands-free calling from IP Phones.
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Linksys Phone IP Phone Buttons and Features
Programmable Buttons
The programmable buttons on the phone provide one-touch access to intercoms, external
lines, Auto Dials and phone features. You can enable and disable access to intercoms,
external lines, Auto Dials, and phone features through the web-based Administration Editor
interface. Users can assign their own Auto Dial numbers to programmable buttons through
their User Settings page.
See the "Managing Phone Button Assignments” in the “Administering the CPE” chapter for
details on how to set up programmable feature buttons, intercoms, and lines for your
customer.
1 3
2
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1 Phone screen serves as your phone “desktop.”
2
Intercom lines are assigned a 3-digit extension. Use these
lines for calls inside your company.
3
Button template lists your line button and feature button
assignments. You can print the button template from your
User Settings page.
4
Outside lines are assigned a 10-digit phone number. Use
these lines for calls outside your company.
5
Softkeys provide access to tabs and calling options on the
phone screen.
6
4-way navigation dial with center select
button allows you to scroll through and
activate items on the phone screen, select and
place calls, and edit text on the screen.
7 Feature buttons provide access to special phone features.
8 Hold button puts a call on hold.
9
Display button displays the function of each line and
feature button.
10
Cancel button cancels the current phone task and
displays the previous screen.
11
Phone key pad allows you to dial phone numbers, enter
numbers on the phone screen, and interact with voice mail
and Auto Attendant systems.
12
Microphone button mutes and unmutes the
microphone.
13
Vol ume control adjusts the volume for the handset
speaker and the speakerphone.
14
Speakerphone button enables hands-free
calling via the speakerphone or headset. This button
turns green when the speakerphone is on.
15 Phone speaker provides hands-free listening.
16 Handset
17
Voice message indicator turns red when you have a voice
mail message.
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Chapter 1: Welcome to Linksys One
Linksys One IP Phones
Linksys One Communications Solution
Chapter
1
Graphical Phone Screen Interface
The PHM1200 features a color phone screen that provides access to calling functions, call
history, and voice mail settings. The top of the phone screen displays the current date and
time; the bottom of the phone screen displays the Calls and Tas ks tabs that provide access to
calling functions and phone settings. All calling functions can be performed from the phone
screen. Simply select the Calls tab to place and handle calls, and select the Tas ks tab to view
call history, view the button template, and access voice mail settings.
Linksys One IP Phone (Rear Panel)
10/100 SW 10/100 PC
DC48V
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1 2 3
45
1
10/100SW Port provides an RJ-45 Fast Ethernet
connection to the SVR3000. It accepts IEEE PoE,
allowing the PHM1200 to be fully powered without an
external power adapter.
2
10/100PC Port provides an RJ-45 Fast Ethernet
connection to a desktop PC.
3
Headset port provides a connection to an approved
headset. For a listing of approved headsets, see
www.cisco.getheadsets.com.
4
Handset port provides a connection to the phone
handset.
5
Power Port connects to an optional AC/DC power
adapter in case you choose not to use POE to power the
PHM1200.
Chapter
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Chapter 1: Welcome to Linksys One
Linksys One Voice Gateways
Linksys One Communications Solution
Linksys One Voice Gateways
The Linksys One Communications Solution offers three voice gateways:
• Linksys One VGA2000 Analog Voice Gateway
• Linksys One VGA2100 Analog Voice Gateway
• Linksys One VGA2200 Analog Voice Gateway
Linksys One VGA2000 Analog Voice Gateway
The VGA2000 is an analog gateway that connects legacy analog fax machines or phones
to the Linksys One solution. In addition it provides a local connection to the public telephone
network for normal or emergency services calls.
The VGA2000 connects to any LAN port on the Services Router. Software running on the
VGA2000 interacts with provisioning, management and security software hosted on the
Services Router. This interaction provides a simple, one-step installation and access to webadministered management features.
Emergency Services (911)
The VGA2000 has one trunk-side FXO port (LINE port) for connecting to the public
telephone network and one station-side FXS port (PHONE port) for connecting to an analog
phone or fax machine. All emergency services calls are sent out the FXO LINE port. The
VGA2000 draws power from the FXO trunk so in the event that the Services Router (or the
external power-supply) fails, you can still make emergency services calls.
IMPORTANT: The VGA2000 Voice
Gateway does not accept inbound calls
from the public telephone network;
therefore, callbacks on that line from the
911 operator (PSAP) are not supported.
Linksys One VGA2000 Voice Gateway
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Chapter 1: Welcome to Linksys One
Linksys One Voice Gateways
Linksys One Communications Solution
Chapter
1
Fax Capability
You can use the FXS (PHONE) port on the VGA2000 to connect a fax machine. Simply
connect your fax machine to this port and then connect the LINE port to the public telephone
network for your office. You can dedicate a phone line for sending and receiving faxes. See
"Assigning a Phone Line to an FXS Port” in Chapter 5: Administering the CPE.
VGA2000 Hardware Features
The VGA2000 provides the following hardware features:
•64 MB RAM
•32 MB Flash
• One-each FXO/FXS port (RJ-11 jacks)
• FXO/FXS fail over
• Wall mountable and stackable
• US/Canada certifications (e.g. EMI.)
• Optional External Power supply (48V DC, 3.3V, AC-DC adaptor)
• One RJ-45 modular jack for a 10/100 Ethernet port providing LAN-to-Services
Router function with the ability to negotiate and accept IEEE POE from the Services
Router.
• One external USB 1.1 port.
• Six front panel indicators (FXS port status, FXO port status, Link status, Link activity,
On/Off status, Proxy indicator)
Chapter
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Chapter 1: Welcome to Linksys One
Linksys One Voice Gateways
Linksys One Communications Solution
VGA2000 Voice Gateway Front Panel
1 SYSTEM LED Green when up; red when down.
2 LINE LED
Green when the VGA2000 is connected to the public telephone network
and the line is available. Flashing green when the line is in use. Red
when the line is not registered with the Services Router.
3 PHONE LED
Green when the port is available; flashing green when the port is in use.
Red when an intercom or phone line is not registered with the Services
Router.
4 LAN LED
Green/green flash when the VGA2000 is connected to the Services
Router. RED when there is no LAN connection available.
5 RESET LED Flashes red when the VGA2000 is resetting
VGA2000 Software Services
Operating System
Montavista Linux w/ kernel
2.4.17
Services
Scheduler, File System,
Memory Management
IP Services
RTP / RTCP
DHCP Client for Automated IP
Configuration
TFTP for Field Software
Upgrade
IEEE 802.1 p/q
IEEE 802.1 D
IPv4
UDP Support
TCP Support
DNS Support
IGMP Support
Security Services Certs, AES
USB USB 1.1 Host driver
Device Drivers LED status indicators
DAA/SLIC (SPI/PCM)
Telephony Feature
List
Voice codec: G.711,
Line Echo Cancellation
Voice Activity Detection
Comfort Noise Generation
DTMF and Ring Tone
Generation
Caller ID detection /
generation
DTMF relay
19
Chapter 1: Welcome to Linksys One
Linksys One Voice Gateways
Linksys One Communications Solution
Chapter
1
VGA2000 Voice Gateway Rear Panel
1 POWER Port An AC/DC power adapter port connects an optional AC/DC power
adapter in the event you choose not to power the VGA2000 over the
Ethernet.
2 LAN Port A dual 10/1000 Ethernet port provides an RJ-45 Fast Ethernet
connection to the Services Router. It receives 802.3af power,
allowing the VGA2000 to be fully powered without an external
power adapter.
3 USB Port Not used
4 PHONE Port The FXS port provides an RJ-11 connection to an analog phone or
fax machine.
5 LINE Port The FXO port provides an RJ-11 connection to the public telephone
network.
12345
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Chapter
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Chapter 1: Welcome to Linksys One
Linksys One Voice Gateways
Linksys One Communications Solution
Linksys One VGA2100 Analog Voice Gateway
The Linksys One VGA2100 is an analog voice gateway that provides a local connection to
the public telephone network for normal or emergency services calls. The VGA2100 offers:
• Simple, automated installation with Linksys One Services Routers
• Three simultaneous analog connections to the public telephone network
• IEEE 802.3af PoE from the connected Linksys One switch port
• Integrated call processing features with security, management, QoS
About the VGA2100...
The Linksys One VGA2100 analog voice gateway provides three FXO ports to connect
public telephone network lines to the Linksys One solution. When more than three
simultaneous calls are required, additional VGA2100 analog voice gateways can be added
to the solution. The 10/100 Ethernet port connects the VGA2100 to the site and enables
Voice over Internet Protocol (VoIP) calls. This port also accepts IEEE PoE (802.3af) and fully
powers the voice gateway and additionally provides quality of service for each call (DSCP).
Software running on the VGA2100 interacts with provisioning, management, and security
software on the site's Services Router and interacts further upstream to the service provider.
This interaction provides a simple, one-step installation and access to web-administered
features for the administrator and users.
VGA2100 Hardware Features
The VGA2100 provides the following hardware features:
•64 MB RAM
•32 MB Flash
• Three FXO ports (RJ-11 jacks)
• Wall mountable and stackable
• US/Canada certifications (e.g. EMI.)
• Optional Power supply - 48V DC-> 3.3V, AC-DC adaptor
Linksys One VGA2100 Voice Gateway
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Chapter 1: Welcome to Linksys One
Linksys One Voice Gateways
Linksys One Communications Solution
Chapter
1
• One RJ-45 modular jack for 10/100 Ethernet port for LAN connection to router
function with ability to negotiate and accept IEEE POE from switch
• One external USB 1.1 port.
• Five front panel indicators (3 FXO port status, Link status/Link activity, Power On/
Off status, System indicator)
Linksys One VGA2100 Front Panel
1 SYSTEM LED Green when up; red when down.
2
LINE LEDs
(LINE 1, LINE 2,
LINE 3)
Green when the associated port is connected to the public telephone
network and the line is available. Flashing green when the line is in use.
Red when the line is not registered with the Services Router.
3 PHONE LED
Green when the port is available; flashing green when the port is in use.
Red when an intercom or phone line is not registered with the Services
Router.
4 LAN LED
Green/green flash when the VGA2100 is connected to the Services
Router. RED when there is no LAN connection available.
5 RESET LED Flashes red when the VGA2100 is resetting
Chapter
1
22
Chapter 1: Welcome to Linksys One
Linksys One Voice Gateways
Linksys One Communications Solution
Linksys One VGA2100 Rear Panel
1 POWER Port An AC/DC power adapter port connects an optional AC/DC power
adapter in the event you choose not to power the VGA2000 over the
Ethernet.
2 LAN Port A dual 10/1000 Ethernet port provides an RJ-45 Fast Ethernet
connection to the Services Router. It receives 802.3af power,
allowing the VGA2000 to be fully powered without an external
power adapter.
3 USB Port Not used
4 LINE Port The FXO port provides an RJ-11 connection to the public telephone
network.
5 LINE Port The FXO port provides an RJ-11 connection to the public telephone
network.
6 LINE Port The FXO port provides an RJ-11 connection to the public telephone
network.
VGA2100 Software Services
Operating System
Montavista Linux w/ kernel
2.4.17
Services
Scheduler,
File System,
Memory Management
IP Services
RTP / RTCP
DHCP client for automated IP
Configuration
TFTP for field software upgrade
IEEE 802.1 p/q
IEEE 802.1 D
IPv4
UDP Support
TCP Support
DNS Support
IGMP Support
Security Services Certs, AES
USB USB 1.1 Host driver
Device Drivers
LED status indicators
DAA/SLIC (SPI/PCM)
USB 1.1 Host driver
10/100 Ethernet LAN drive
Te le ph ony Fe a tu re
List
SIP user agent, RTP/RTCP
Voice codec: G.711
Line Echo Cancellation
Voice Activity Detection
Comfort Noise Generation
DTMF and Ring Tone Generation
Caller ID detection / generation
DTMF relay
23
Chapter 1: Welcome to Linksys One
Linksys One Voice Gateways
Linksys One Communications Solution
Chapter
1
Linksys One VGA2200 Analog Voice Gateway
The Linksys One VGA2200 is an analog voice station gateway that provides connectivity
with older voice devices like fax machines and analog phones. The Services Router is the
core of your network, and must be present to facilitate all Linksys One solution
configurations. The VGA2200 provides:
• Simple, automated installation with Linksys One Services Routers
• Two simultaneous analog connections to fax machines or analog phone stations
• IEEE 802.3af PoE from a connected Linksys One switch port
• Integrated call processing features with security, management, QoS
About the VGA2200...
The VGA2200 provides two FXS ports to connect analog stations to the Linksys One
solution. When more than two-station support is required, additional VGA2200 analog
voice gateways can be added to the solution. The 10/100 Ethernet port connects the
VGA2200 to the site and enables Voice over Internet Protocol (VoIP) calls. This port also
accepts IEEE PoE (802.3af) and fully powers the voice gateway and additionally provides
quality of service for each call (DSCP).
Software running on the VGA2200 interacts with provisioning, management, and security
software on the site’s Services Router and interacts further upstream to the service provider.
This interaction provides a simple, one-step installation and access to web-administered
features for the administrator and users.
Linksys One VGA2200 Voice Gateway
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