Linksys Velop Installation Manual

INSTALLATION

GUIDE

Step 1 Step 2 Step 3

Download the Linksys Apps from

Apple Store or Google Play Store

into your mobile phone

Step 4 Step 5 Step 6

Connect the ethernet cable from

your ONT/Modem to the port near

the “Reset” button of your first

Velop (Master Node)

Switch off power to your

ONT/Modem

Ensure your Bluetooth is turned

ON at your mobile phone.

Unplug and remove your old

router from the ONT/Modem

Power up the Velop and wait until

the LED turn solid PURPLE

Step 7 Step 8

Open Linksys Apps and follow

the instruction

If the Linksys Apps prompted to

connect to Setup Wi-Fi during the

setup, go to the setting on your

phone and locate the network

name that match the Setup Wi-Fi

printed at the bottom of the

Master Node

INSTALLATION

GUIDE

A B C

A) If you reach to this page, do not

worry, this screen shows you that

Velop requires more detailed setting

such as VLAN setting. Click on “I want

to enter my ISP settings manually”

* If you unsure/forget on what is your PPPoE account, please contact your ISP for this information.
** For accurate information, please check with your ISP on what VLAN ID used by the ISP. Let them know that you are changing the router from the original router
they gave. Carefully take note of your account name and password and the VLAN ID.

Note: The setup will allow you to use Velop as internet gateway only. To use the IPTV service, you can configure Velop as a bridge mode and connect the Master
Node to the old router.

Additional useful information Linksys Hotline Support:

Setting-up your first node

of your Velop system

Velop Simple Setup using

the web interface

B) On the next page, scroll down and

click on “I have VLAN ID with PPPoE’

Malaysia 24/7/365
Language: English
Tech Support: 1 800 812 358
Please visit https://www.linksys.com/my/ for
more information or assistance

TM Unifi Hotline:

From local fixed lines and mobile numbers DIAL 100 or
From international lines DIAL [phone]
Product and services, order management, billing enquiries available

8.00am - 5.30pm (Daily)
Technical assistance available 24/7
*Note: Call charges from mobile are subject to respective service provider terms and conditions.

C) Enter your ISP PPPoE account*

and VLAN ID**

ISP VLAN ID

Unifi (home & commercial)
MAXIS (home)
MAXIS (commercial)
TIME.com

500
621
11
NA

Setting up your Velop

system in bridge mode

MAXIS Hotline:

Dial 123 from a Maxis phone or 1 800 821 123 from any other phone and use the automatic
customer care system

TIME.com Hotline:

1800 18 1818 OR [phone] (if you are abroad)

Adding a child node to you

existing Velop System