This warranty is provided to you by Cisco
Systems, Inc. and/or its affiliated entities
(“Cisco”)
IMPORTANT NOTICE REGARDING YOUR
CONSUMER RIGHTS
The benefits we give in this manufacturer’s warranty
are additional to, and do not detract from, any rights
and remedies that you may have under local consumer
protection laws.
This manufacturer’s warranty is governed by the laws of
the country in which you purchased your Cisco product.
In many countries, consumers have statutory rights
under local consumer laws. Those consumer rights
may differ between countries, states and provinces, and
often cannot be excluded.
This Manufacturer’s warranty is not intended to:
• change or exclude any statutory consumer rights
that cannot be lawfully changed or excluded; or
• limit or exclude any right you have against the
person who sold the Cisco product to you if that
person has breached their sales contract with you.
A. SCOPE OF MANUFACTURER’S WARRANTY
(i) Express warranty – warranty periods and
remedies
a) repairing the product with new or refurbished parts,
b) replacing the product with a reasonably available
equivalent new or refurbished Cisco product,
c) refunding the actual purchase price of the product less
any rebates and discounts, or
d) paying the cost of repair of the product.
Any repaired or replacement products are warranted
for the remainder of the original Warranty Period or 30
days, whichever is longer. All products and parts that are
replaced become the property of Cisco.
Cisco additionally warrants that any media on which
software for the product may be provided will be free
from defects in materials and workmanship under normal
use for the Software Media Warranty Period. The Software
Media Warranty Period is a period of ninety (90) days from
the date of original purchase. If you make an eligible
software media claim under this manufacturer’s warranty,
Cisco will honor the warranty by replacing the software
media.
No Cisco employee, agent or reseller can make any verbal
or written modification, extension or addition to this
manufacturer’s warranty.
Note 1: Be aware that goods presented for repair may be
replaced by refurbished goods of the same type rather
than the defective goods being repaired. Alternatively,
refurbished parts may be used in the repair.
Note 2: The rights and remedies outlined above are
the only rights and remedies available under this
manufacturer’s warranty. However, a defect which
gives rise to a claim under this manufacturer’s warranty
may also give rise to rights under local laws under the
original contract of sale, and different or additional
remedies may be available under those laws. Further,
rights and remedies may be available under local laws
even for defects, goods or services that are not covered
by this manufacturer’s warranty at all.
Cisco warrants the hardware in this Cisco product against
defects in materials and workmanship under normal use
for the Hardware Warranty Period. The Hardware Warranty
Period begins on the date of purchase by the original enduser purchaser and lasts for the period specified below:
• Twelve (12) months for new product
• Ninety (90) days for refurbished product
If you make an eligible hardware claim under this
manufacturer’s warranty, Cisco will honor this warranty by
doing one of the following (at its option):
(ii) Express warranties NOT given
Cisco does not give any express warranty:
a) in relation to software or services provided by Cisco
with the product, whether factory loaded on the product
or contained on media accompanying the product, except
for the limited warranties given in section A(i) above;
b) in relation to any third party software or service offerings
which may be included in, or bundled with the product;
c) that the operation of the product, software or services
will be uninterrupted or error free;
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EnglishWarranty Information
d) that the product, software or services, or any equipment,
system or network on which the product, software or
services are used will be free of vulnerability to intrusion
or attack; or
e) as to the continued availability of a third party’s service
which this product’s use or operation may require.
Note: Although these warranties are not expressly
given by Cisco they may be implied or otherwise given
under local laws.
(iii) Circumstances in which this manufacturer’s
warranty does not apply
This manufacturer’s warranty does not apply if:
a) the product assembly seal has been removed or
damaged,
b) the product has been altered or modified, except by
Cisco,
c) the product damage was caused by use with non-Cisco
products,
d) the product has not been installed, operated, repaired,
or maintained in accordance with instructions supplied by
Cisco,
e) the product has been subjected to abnormal physical
or electrical stress, misuse, negligence, or accident,
f) the serial number on the product has been altered,
defaced, or removed, or
g) the product is supplied or licensed for beta, evaluation,
testing or demonstration purposes for which Cisco does
not charge a purchase price or license fee.
In the United States, this manufacturer’s warranty does
not apply to products purchased from a source other than
Cisco or a Cisco Authorized Reseller.
area can be found by clicking the “Contact Us” link on the
home page of http://homesupport.cisco.com.
Have your product serial number and proof of purchase
on hand when calling or lodging a warranty claim. A
DATED PROOF OF ORIGINAL PURCHASE IS REQUIRED
TO PROCESS WARRANTY CLAIMS. If you are requested
to return your product by post, you will be given a
Return Materials Authorization (RMA) number. You are
responsible for properly packaging and shipping your
product at your own cost and risk, and you are responsible
for all shipping and handling charges, in addition to
any applicable customs duties, VAT or other associated
taxes or charges when returning your product. You
must include the RMA number and a copy of your dated
proof of original purchase when returning your product.
Products received without a RMA number and dated
proof of original purchase will be rejected. Do not include
any other items with the product you are returning.
PLEASE MAKE SURE THAT YOU BACK UP ALL OF YOUR
DATA ON THE PRODUCT PRIOR TO SENDING IT IN FOR
REPAIR OR REPLACEMENT. Cisco may, as part of the repair
or replacement of your product, delete all or part of
your data, and Cisco will accept no responsibility for any
deletion of your data under any circumstances.
Defective product covered by this manufacturer’s
warranty will be repaired or replaced and returned to
you without charge. Cisco does not ship replacement
products to locations outside the country from which the
original product was purchased. Repairs or replacements
not covered under this manufacturer’s warranty or your
statutory consumer rights will be subject to charge at
Cisco’s then-current rates.
C. OTHER TECHNICAL SUPPORT
Note: Although this manufacturer’s warranty does not
apply in the above circumstances, you may still have
rights and remedies under local laws.
B. OBTAINING SERVICE UNDER THIS
MANUFACTURER’S WARRANTY
If you have a question about your product
or experience a problem with it, please go to
http://homesupport.cisco.com, where you will find a
variety of online support tools and information to assist
you with your product. If the product proves defective
during the Warranty Period, then return the product to
the location designated by Cisco Technical Support. The
telephone number for Cisco Technical Support in your
This manufacturer’s warranty is neither a service nor
a support contract. Information about Cisco’s current
technical support offerings and policies (including
any fees for support services) can be found at
http://homesupport.cisco.com. Telephone support may
not be available where you live.
D. GENERAL EXCLUSIONS AND LIMITATIONS
OF LIABILITY
IN SOME JURISDICTIONS AND CIRCUMSTANCES IT
IS POSSIBLE FOR A MANUFACTURER TO CHANGE OR
EXCLUDE WARRANTIES, CONDITIONS OR GUARANTEES
IMPLIED OR IMPOSED BY LAW, AND TO OTHERWISE LIMIT
ITS LIABILITY TO CONSUMERS. IN THOSE JURISDICTIONS
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EnglishWarranty Information
WHERE IT CAN LAWFULLY DO SO, AND TO THE FULL
EXTENT THAT IT IS ALLOWED BY LAW TO DO SO, CISCO:
• LIMITS ALL IMPLIED WARRANTIES AND
CONDITIONS OF MERCHANTABILITY,
ACCEPTABILITY, SATISFACTORY QUALITY OR
FITNESS FOR A PARTICULAR PURPOSE TO THE
DURATION OF THE RELEVANT WARRANTY PERIOD;
• EXCLUDES ALL OTHER EXPRESS OR IMPLIED
CONDITIONS, REPRESENTATIONS AND
WARRANTIES, INCLUDING ANY IMPLIED
WARRANTY OF NON-INFRINGEMENT;
• EXCLUDES ALL LIABILITY FOR THE LOSS OF, OR
DAMAGE TO, DATA CAUSED BY USE OF A CISCO
PRODUCT, OR ITS REPAIR;
• EXCLUDES ANY LIABILITY IT MAY HAVE TO YOU
FOR:
A) LOSS OF REVENUE OR PROFIT,
B) LOSS OF THE ABILITY TO USE ANY THIRD PARTY
PRODUCTS, SOFTWARE OR SERVICES, AND
C) ANY INDIRECT, CONSEQUENTIAL, SPECIAL,
INCIDENTAL OR PUNITIVE LOSS OR DAMAGES,
WHICH ARISES UNDER ANY LAW (INCLUDING THE
LAW OF NEGLIGENCE) AND RELATES TO YOUR USE, OR
INABILITY TO USE A CISCO PRODUCT OR SOFTWARE,
OR ANY RELATED SERVICES. THIS EXCLUSION APPLIES
EVEN IF CISCO HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES AND EVEN IF ANY WARRANTY OR
REMEDY PROVIDED UNDER THIS MANUFACTURER’S
WARRANTY FAILS OF ITS ESSENTIAL PURPOSE; AND
• LIMITS ITS MONETARY LIABILITY TO YOU, UNDER
ANY LAW, TO THE PRICE THAT YOU PAID FOR THE
CISCO PRODUCT.
CONTACT DETAILS FOR TECHNICAL SUPPORT
AND WARRANTY CLAIMS
LIMITED WARRANTY
(Australia and New Zealand)
This warranty is provided to you by Cisco
Systems, Inc. and/or its affiliated entities
(“Cisco”)
IMPORTANT NOTICE REGARDING YOUR CONSUMER
RIGHTS
The benefits we give in this manufacturer’s warranty
are additional to, and do not detract from, any rights
and remedies that you may have under local consumer
protection laws.
This manufacturer’s warranty is governed by the laws of
the country in which you purchased your Cisco product.
In many countries, consumers have statutory rights
under local consumer laws. Those consumer rights
may differ between countries, states and provinces, and
often cannot be excluded.
For example, in Australia our goods come with certain
guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or
refund for a major failure and for compensation for any
other loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to
a major failure. New Zealand also has similar consumer
protection laws.
This Manufacturer’s warranty is not intended to:
• change or exclude any statutory consumer rights
that cannot be lawfully changed or excluded; or
• limit or exclude any right you have against the
person who sold the Cisco product to you if that
person has breached their sales contract with you.
(i) Express warranty – warranty periods and
remedies
Cisco warrants the hardware in this Cisco product against
defects in materials and workmanship under normal use
for the Hardware Warranty Period. The Hardware Warranty
Period begins on the date of purchase by the original enduser purchaser and lasts for the period specified below:
• Twelve (12) months for new product
• Ninety (90) days for refurbished product
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