Linksys LVS 9000 User Manual

LVS 9000 Overview

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1

Voice over IP is Everywhere

Lower Monthly Bills for Broadband Access and the Usage of Broadband

Phone Services Coupled with Availability of Advanced Telephony

Features Are Driving Small Businesses to Use VoIP Services

VoIP Is Going

Mainstream!

The popularity of consumer VoIP services and large enterprise adoption of IP

telephony are a testament that the technology works and is going mainstream

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Broadband Phone Services for Small Business

• Non-Geographic “Virtual” Numbers

– Make a Small Business Look “Big” – Allow “Local” Access to Customers

• Web Based Customer Portal

– Additional Lines Added with Ease – Call Detail Records and Accounting

• Voicemail

– “One Button” Access to VM Box from IP Phone – Voice Mail Notification – Check VM from Regular Phone – Check VM from E-mail

• Simple Alert

• Voice Message Attached as a WAV or MP3 File

• “Meet Me” Conference Calling

• Call Forwarding and “Find Me”

Powerful Features at Affordable Prices !!

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3

Very Small Business

IP PBX

Router

Small Business VoIP Over Broadband Network

Very Small Business

BB Modem BB Modem

IP Network

VoIP SP Network

Router

IP PBX

Gateway

IP Phones

Legacy Telecom Network

PSTN

Customer

Gateway

IP Phones

Customer

• The IP PBX System Provides SIP Server (Registrar and Proxy) Functions

• VoIP Service Provider Supports:

– Voice and Services – Phone Numbers, Call Origination & Termination, Off-Net Call Routing – Voice Messaging Services – Voicemail, Unified Messaging, etc.

• Voice and Data Traffic Between Sites is Carried by the IP Network.

• PSTN Carries Overflow Voice Traffic if the VoIP Service is Unreachable via LAN Attached

Gateway Appliance (PSTN = Public Switched Telephone Network)

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Introducing the LVS 9000

Linksys Voice System 9000

For Home Offices and Small Business

IP Telephony System

For Home Offices and Small Business

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LVS 9000 Requires VoIP Service Integration

• The LVS 9000 Must be Integrated with a Linksys Certified LVS

9000 VoIP Service Provider’s Service

• The VoIP Service Provider Provides the Following Services:

– Outbound Call Termination Services

• Local, Long Distance, and International Calling

– Inbound Call Origination Services

• DID – Direct Inward Dialing

• Toll Free Services

– Voicemail Boxes – Provisioning Server and Firmware Upgrades – Tier II Technical Support

• A List of Participating VoIP Service Providers Are Available on:

www.linksys.com

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LVS 9000 Installation and Support Cont.

• SP Model

– SP Purchases Equipment From

Linksys Distributor

– SP or Their Agent Sell Equipment to

End User Customers

– SP Ships Equipment to End User

Customers

– SP, Installer, Agent or Customer

Responsible for Setting Up Equipment with SP Account Information

– SP or Agent Responsible for

providing Support to End User Customers

• VAR Model

– VAR Purchases Equipment from

Linksys Distributor

– VAR Sells Equipment to End User

Customers

– VAR Configures and Installs Equipment

with SP Account Information

– VAR Provides Support to End User

Customers

– Options

• Remote Provisioning Configuration

• Customer Provided With Access to

Portal for Account Management

– Options / Additional Steps

• Remote Provisioning Configuration

• Customer Provided With Access to

Portal for Account Management

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Customer Sites

Remote Management & Provisioning

Service Provider

XML

TXT

SPC

Configuration Server

TFTP

Internet

HTTP HTTPS

Provisioning Server

SIP

Management Server

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LVS 9000 Series

Product Details

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SOHO or Small Business

Legacy

Telecom

Network

- PSTN -

Broadband

Phone Services

Typical LVS Set-Up – 16 Phones Max

SPA942

SPA941

PC

Local Area

Network

Broadband

Service

PSTN = Public Switched Telephone Network

BB Modem + Wireless Router

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SPA9000

Fax Machine

10

IP Telephony Communication System Features

• Automated Attendant

– Reduce Cal Load On Receptionist (No Receptionist) – Professional Welcome for All Callers – Single Number Access to All Employees – Guaranteed Call Completion – Fast, Easy Set-Up and Maintenance

• Automatic Call Distribution / Routing

• Bridged / Shared Line Call Appearance

• Call Transfer

– Attended – Blind

• Call Forwarding

– When Busy – When Not Answered – All Calls

• Local and Corporate Directory

• Call Pickup

• Group Paging

• Intercom

• Call Hunt Groups

– Sequential – Round Robin – Random

• Voice Mail Integration with SP

• Music on Hold

– Locally Stored – Network Based

• Do Not Disturb

• Three Party Conference Calling

• Call Park and Retrieve from Any

• Find-me

– Simultaneously Ring Multiple Phones

Station

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Linksys Small Business / IP Centrex

IP PBX / Key System

V2 V1

IP Phones with 1 Ethernet Port

IP Phones with 2 Port Ethernet Switch and Power Over Ethernet

SPA9000

2 Ethernet Ports 2 FXS Ports Configuration Server SIP Proxy Server Application Server (SIP) Media Server

SPA941*

Graphical Display 2 or 4 Extensions 4 Line Keys 4 Soft Keys

SPA942*

Graphical Display 2 or 4 Extensions 4 Line Keys 4 Soft Keys

* Via a software license key the SPA941 and SPA942 can be upgraded to 4 extensions. The SPA9000 can be upgraded to support up to 16 users (Phones).

SPA921

Graphical Display 1 Extension No Line Keys 4 Soft Keys

SPA922

Graphical Display 1 Extension No Line keys 4 Soft Keys

SPA901

Wall or Table Mount Rugged Design Flash, Redial, Vol. Buttons No Display

Note: The SPA922 and SPA942 support PoE and as such, do not come with a

power supply. Optionally, the PA100

power supply for Linksys IP Phones may be ordered separately.

VoIP Accessories

WBP54G

802.11G WiFi Dongle for VoIP Uses VoIP Device’s Power Adapter Works with Any 5V Linksys VoIP Device

VoIP-PSTN Gateway

POES5

802.3af Compliant PoE Dongle for VoIP

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SPA3000

PSTN Gateway

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Core Components of the SPA9000

• SIP Proxy and Registrar Server

– Accepts registration from client stations and proxies SIP messages.

• Media Proxy Server

– Proxies RTP packets between client stations and proxies SIP messages.

• Configuration Server

– Serves configuration files to client stations and auto configures un-provisioned

client stations.

• Application Server

– Supports advanced features such as; Call Park/Pickup, Directory, Directed Call

Pickup and Group Paging.

• Music on Hold Server

– Streams Audio Files to User’s Phones (Both On-Net & Off Net). – Optionally: An External Server May be Used for Music on Hold

• Web Server

– Used for Configuration and Monitoring System Settings

• ATA with 2 FXS Ports

– Each FXS port can be connected to analog phone or fax machine. – The two FXS ports can only register to the internal proxy server.

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LVS 9000 Key Benefits

When Used with Linksys SPA900 Series Phones, the LVS 9000 Delivers a Best-In-Class User Experience for a Fraction of the Cost of a Traditional PBX System.

• Easy Installation and Maintenance

– Automatic Discovery and Configuration of Linksys IP Phones – Configuration “Wizard” for LVS 9000 Administrator – Tight Integration with Broadband VoIP Service – Low Touch Provisioning

• Advanced Easy to Use Features

• Scalable, Flexible Architecture

• Low Cost of Ownership and Operation

A Powerful IP Telephony Solution

for a SOHO or Small Business !!

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16 IP Phones + 2 Analog Devices

Landline

Telecom

Network

PSTN

VoIP

Network

Internet

Customers /

Vendors

Down: 3.0 Mbps

Maximum: 16 IP Phones

SPA901 -SPA921- SPA922 - SPA941 - SPA942

Up: 1.5 Mbps

2 Analog Devices

QoS Enabled

Broadband

Modem/Router

Assumption: 110 kbps per Call (one way)

budgeted for Off-Net Calling (Phones using G.711)

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SPA9000

IP PBX

“Line” Call Capacity

Setting: 15

15

SPA900 Series Business Phones

and Accessories

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SPA900 Series IP Phone Comparisons

Integrated PoE on Switched Ethernet Port and Second Ethernet Port for PC

SPA901 SPA921

SPA922

All SPA900 Series Phones Support QoS

SPA941 SPA942

SPA922 SPA942

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Linksys Multi-Line IP Phones

Key Features of the SPA921/922, SPA941/942:

• High Quality and Distinctive Look and Feel

• Hi-Resolution Graphical Display – 128 x 64 Monochrome

• Backlit Display and PoE on SPA922 & SPA942

• Menu Driven User Interface

• Four Illuminated Line Keys – SPA941 & SPA942

• Four Soft Keys

• Four Way Navigation Button

• Speakerphone with Hands Free Operation

• Headset Port – 2.5mm

• Hold Button

• Call Logging

– Missed, Incoming, Outgoing

• Personal Directory – 100 Entries

• Message Waiting Light

• Message Retrieval Button

• Volume Control

– Handset – Speaker – Headset – Ringer

• Illuminated Speaker, Mute and Headset Activation Key

• Audible and Visual Incoming Call Alert

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SPA941 SPA942

SPA921 SPA922

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• Key Features

– Rugged Design – Desktop or Wall Mountable – LEDs:

• Message Waiting / Visual Ring

• Status / Holding Call

– RJ45 Ethernet Connection – Ringer Volume Control – Adjustable – Fixed Buttons:

• Flash (Hold, Conference, Swap)

SPA901 IP Phone

• Redial

• Volume Control

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Linksys VoIP Phone Features

SPA901/921/922/941/942 Software Features:

– SPA9000 IP PBX Integration – Comprehensive Interoperability – Complete VoIP Features & Management – Excellent Voice Quality – Secure Calling via sRTP – Remote Provisioning via HTTPS, HTTP, TFTP – 3

rd

Party Application Server Call Control Interop

SPA941 SPA942

• Broadsoft Broadworks Interoperability

• SIP B with Bridged Line Appearance Support

– Downloadable Ring Tones – Network Based Ring Tone Support – Call Transfer – Call Back on Busy – Call Forwarding – Call Conferencing – Do Not Disturb – Hands Free Operation (On products with a Speakerphone) – Personal Directory – 100 Entries – Independently Configurable Dial Plan Per Line – IP Dialing (URI or IP Address) Support – Call Logs for Incoming, Outgoing, Missed Calls – 60 Entries

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SPA921 SPA922

SPA901

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Power Any 5v VoIP Appliance with Power Over Ethernet

• POES5

– 802.3af PoE Compliant – 5 Volt – 2 Amp – Low Cost – Products Supported

• SPA1001, SPA2000, SPA2002,

• SPA2102, SPA3102

PoE Splitter for VoIP – POES5

SPA2100, SPA3000

• PAP2, PAP2T

• SPA901, SPA921, SPA941

• SPA9000

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Turn Any 5v VoIP Appliance or Phone Into A WiFi Endpoint!

• WBP54G

– 802.11 G WiFi to Ethernet Bridge – Configuration Wizard via PC and

CD (Included)

– Uses 5v Power Adapter That

Came with VoIP Device

– WEP, WPA or WPA2 Encryption – Very Affordable

WiFi – Ethernet Bridge – WBP54G

– Products Supported

• SPA1001, SPA2000, SPA2002,

SPA2100, SPA3000

• SPA2102, SPA3102

• PAP2, PAP2T

• SPA901, SPA921, SPA922,

SPA941, SPA942

• SPA9000

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Power over Ethernet Support on SPA9xx Phones

• SPA900 Series Phones with Integrated PoE Support:

– SPA922 – SPA942

• PoE Ethernet Switch

– SRW224P

• PoE Splitter

– POES5

Linksys SRW224P

SPA901

w/ POES5

SPA921

w/ POES5

SPA941

w/ POES5

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SPA922 SPA942

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SPA3000 – PSTN Gateway + Phone Adapter

• 1 Line Port Provides Call Routing To and From POTS

– Transparent Migration from Legacy POTS Service to VoIP – Optional Routing of Local, Toll Free Calls to POTS – Back Up in Case of Internet Access Problems

• 1 Phone Port Provides Connection for Analog Phone or Fax Machine

SPA3000

Left and Right Side Views

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Phone Port

Line Port

24

LVS 9000 IP Network and

VoIP Service Requirements

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Preparing Your Network for LVS 9000

• Ethernet Bandwidth Budget for Off-Net VoIP Calling

Codec

G.711 G.726-40 G.726-32

G.726-24 G.726-16 G.729

Approximate Bandwidth Budget for Each Side of Conversation

8 Calls6 Calls4 Calls2 Calls

880 kbps660 kbps440 Mbps220 kbps110 kbps 696 kbps522 kbps348 kbps174 kbps87 kbps 632 kbps474 kbps316 kbps158 kbps79 kbps

568 kbps426 kbps284 kbps142 kbps71 kbps 504 kbps378 kbps252 kbps126 kbps63 kbps 440 kbps330 kbps220 kbps110 kbps55 kbps

Assumptions:

- Bandwidth Calculated with No Silence Suppression

- Two 20 Millisecond Frame Samples

- Propagated over an Ethernet WAN Link.

- Note: The use of Silence Suppression can reduce the average bandwidth budget by over 30% Reference Web Sites:

VoIP Line Bandwidth Calculator: http://www.erlang.com/calculator/lipb/ VoIP Bandwidth Calculator: http://www.packetizer.com/voip/diagnostics/bandcalc.html

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LVS 9000 Installation and Support

• Local Network Considerations

– If Possible, Use QoS Enabled Routers and Switches

Internet

Router with QoS

Ethernet Switch with QoS

SPA9000

SPA921 Phone

with QoS

PC Workstation

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PC Used for LVS Administration

PC Workstation

SPA942 Phone with

Built-In Switch and QoS

27

LVS 9000 Configuration

Wizard

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LVS9000 Installation overview

SPA942-IP PHONE 1 SPA941-IP PHONE 2 SPA941-IP PHONE 3

3

Modem or

Gateway

Uplink

Wireless Router

Switch

ANALOG PHONE (FAX)

1

4

SPA9000 IP PBX

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2

29

LVS Configuration Wizard

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LVS Wizard Checklist

• The wizard is available for download from www.linksys.com .

– Unzip the files and run the .exe file from your PC. – The PC should be installed in the same network as the LVS 9000 system.

• The following are the minimum required devices needed to be

connected to run the wizard:

– SPA9000 Unit. – SPA9xx series phones (SPA942, SPA921, SPA901, etc). – A network router and a switch with enough Ethernet ports for all the

devices to be in the network.

– An analog phone --- to be connected to SPA9000 Phone 1 port. – A Window based PC to run the wizard.

• A Valid VoIP Service Provider Account and voicemail settings if

applicable

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LVS 9000 Wizard Executable

• Wizard can be executed on the LVS system that has been

previously configured using the wizard. Changes will be added/modified onto the existing configuration.

• Wizard is meant to simplify the configuration flow with certain

assumptions made.

• Do not mix the methods of configuration via the Wizard with a

direct modification via the WEB pages of the devices. Direct modification via the WEB pages should ONLY be done by very knowledgeable users.

• We continue to update the functionality of the Wizard to make it

more versatile, so please check back regularly on www.linksys.com for the latest version.

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LVS Wizard Start Up Pages

• First screen is the standard Linksys

“Welcome” page. Following that is the End-User License Agreement (EULA) screen.

• The User Guide is accessible from

the “Welcome” and “Introduction” screens.

• We continue to update the

functionality of the Wizard to make it more versatile, so please check back regularly on www.linksys.com for the latest version.

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Main Menu Selections

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Upgrade to the Latest Firmware

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Configure SPA9000 ITSP Information

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Voice Mail Configuration Options

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Voice Mail Configuration Settings

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Important: Configuring PBX extensions

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Share Line Configuration

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Hunt Group Configuration

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Auto Attendant configuration

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Setting the Working Hours & Off Days

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Call Routing by the Auto Attendant (AA)

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AA Call Flow During Non-Office Hours

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Recording of Messages Into AA

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Configuring Linksys IP Phones

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Configuring IP Phone Extensions

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Using the LVS 9000

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LVS 9000 Features

• Placing and Receiving Calls

• Voicemail Support

• Auto Attendant Support

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LVS 9000 Features, cont.

• Call Transfer Support

• Three Party Conference Calls

• Call Forwarding

• Intercom

• Group Paging Support

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LVS 9000 Features, cont.

• Speed Dialing

• Call Logging

• Last Call Return

• Do Not Disturb (DND)

• Corporate Directory

• Directory Dialing Support

• Music on Hold Support

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Shared Call Appearance (SLA) Support

• Share Line Appearance (SLA) allows multiple stations to share an

extension number and manage a call as a group.

2002

2002 Sales Sales

Sales Group Shares the ‘Sales” Extension

Line 1: 2002 Line 2: 2002 Line 3: Sales Line 4: Sales

Line 1: 2005 Line 2: 2005 Line 3: Sales Line 4: Sales

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Line 1: 2013 Line 2: 2013 Line 3: Sales Line 4: Sales

Line 1: 2004 Line 2: 2004 Line 3: Sales Line 4: Sales

53

Simultaneous Ringing of Multiple Phones

Two Methods:

1. Configure a Shared Line

2. Register Multiple Devices with the Same ID (Shown)

Call for 1001

At Least One Line of

Each Phone

Registered as 1001

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Hunt Group Support

Line 1: 2002 Line 2: 2002 Line 3: Sales Line 4: Sales

“Support” Hunt Group:

Line 1: 2005 Line 2: 2005 Line 3: Sales Line 4: Sales

Line 1: 2013 Line 2: 2013 Line 3: Sales Line 4: Sales

Line 1: 2004 Line 2: 2004 Line 3: Sales Line 4: Sales

Support

Voice Mail

Box

1. 2002

2. 2005

3. 2013

4. 2004

6. VM: Support

SPA9000

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Directed & Group Call Pick-Up Support

• Directed Call Pick-Up

– 1. Determine which phone is ringing by

listening. This is the target phone.

– 2. Press the “Pickup” soft key or dial the

corresponding *code on your LVS 9000 phone.

– 3. Wait for your phone to prompt you to enter

the target phone number.

– 4. Enter either the extension number of the

target phone.

– 5. Your phone will then display a menu of

calls that are currently ringing on the target

phone.

– 6. Select the call to pickup from the menu. – 7. Result: You are connected to the caller of

the selected incoming call; the target phone

will stop ringing.

– By default the Directed Pickup * code is: 37

• Group Call Pick-Up

– To use Group Call Pickup, follow these steps: – 1. Determine if any phone is ringing by

listening. It could be more than one.

– 2. Press the “GrPick” soft key or dial the

corresponding *code on your LVS 9000 phone

– 3. Wait for your phone to return a list of all the

LVS 9000 phones that are currently ringing. Note that your phone will net be included in this list.

– 4. Select the target LVS 9000 phone that you

want to pickup.

– 5. Wait for your phone to display a menu of

calls that are currently ringing on the target phone.

– 6. Select the call to pickup from the menu. – 7. Result: You are connected with the caller of

the selected call; the target phone will stop ringing.

– By default the Directed Pickup * code is: 36

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Call Park Support

• Call Park and Call Un-Park allow the user to park any call from an LVS 9000

phone and pick it back up from the same or a different LVS 9000 phone.

• To Park a Call, Follow These Steps:

– 1. While the call is connected, press the “park” soft key on your LVS 9000 phone – 2. Enter the parking lot number on which to park the call. – 3. Result: Call is parked and you are disconnected from the call. – 4. If configured, the parked caller is listening to music. – By default the Park * code is: 38

• To Pickup a Parked Call (Sometimes Referred to as “Un-parking” a Call),

Please Follow These Steps:

– 1. Press the “unpark” soft key or dial the corresponding *code on your LVS 9000

phone.

– 2. Enter the parking lot number where the call is parked. – 3. Result: You are connected with the parked call. – By default the Unpark * code is: 39

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Adding Phones to an LVS 9000 Network

• The Following Three Options Are Available:

– 1. The phone can automatically configure itself with the LVS 9000

system. A extension will be automatically assigned to the phone.

– 2. The LVS 9000 Configuration Utility can be used where by the

new phone will be automatically sensed by the LVS Wizard

Configuration Utility and can be configured per the utility’s

interface.

– 3. A Linksys LVS certified reseller can be consulted to manually

administer the new phone in line with the business needs.

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Advanced Configuration via Web Pages

All LVS 9000 series products feature a web server that can be used to independently configure the devices. We highly recommend that VARs wishing to configure the LVS 9000 system in this manner, do so only after they have had extensive experience with the LVS 9000 products and have an expert

level understanding of IP networking and VoIP.

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Upgrade Ordering Procedure

Reseller: Obtain

Mac +Serial

MAC: OA:1F:DE:8A:23:AA SERIAL: 0000121211232

Send list to

Distributor for Order

Customer updates

Provisioning Server

or

Update per Device

E-Mail to Linksys

Disti

Receives list with

Keys and Forwards

to Customer

Order

Processing

Generates

KEYS

Linksys sends

E-Mail with Key

per device to Distributor

Products:

SPA941UPG SPA942UPG SPA9000UPG

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Stay “Connected” to Linksys for Updates and Info

More (Updated) Information

Available at Linksys.com

www.Linksys.com

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Questions related to Linksys Products?

ask-linksys-emeapm@cisco.com

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WWW.LINKSYS.COM

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Linksys LVS 9000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual