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Appendix A: Troubleshooting
EtherFast Net work Attached Storage (250GB with PrintSer ver)
Appendix A: Tr oubleshoot ing
This appendix provides solut ions to problem s that may occ ur during the installation and operation of the Netw ork
Attached Storage. Read the descri ption below to sol ve your problems. If you can' t find an answer here, check the
Link sys websit e at w ww.link sys.com.
1. The Net work Attached Storage’s Utilit y cannot detect the Netw ork Attached Storage.
Go through t his checkl ist until your probl em is solved:
• Check that the Netw ork Att ached Stor age is proper ly installed, the LAN connections are secur e, and the
Netw ork Att ached Storage is powered ON.
• If you are using a router, make sur e that your PC and the Netw ork Attached Storage are on the same
network segm ent.
• Make sure that your PC has the TCP/IP netw ork pr otocol installed. (See “Appendix D: Window s Help” for
mor e infor mation.)
2. The Net work Attached Stora ge is configured, but I can’t fi nd it in Netw ork Neighborhood.
Go through t his checkl ist until your probl em is solved:
• Go to the Find function in the Start m enu. Choose Computer, and t hen enter the Net work Att ached
Storage’s name. In Window s 2000, go to Files and Folders and use the “ Search for a Comput er” option.
• If this doesn’ t wor k, choose the Network option of t he Control Panel t o check that t he TCP/IP protocol is
installed. If it isn’t i nst alled, use Add - > Protocol -> Microsoft -> TCP/IP to inst all it . In Window s 2000,
cli ck Instal l, not Add. In Window s NT, click the Protocols t ab, and then Add.
• Check the net w ork bindings. First, m ake sure that t he TCP/IP protocol is bound to your net work adapter
or card (NIC). Then, selec t your network card in the Control Panel , click Properties, and choose the
Bindings tab. If TCP/IP is not bound (checked), check it.
• Make sure that the TCP/IP -> netw ork card entr y is bound t o the Client f or Mic rosoft Netw orks service.
Select the TCP/IP entr y for your network adapt er or c ard, click Properties, and then choose the Bindings
tab. If Client f or M icrosof t Netw orks is not bound (check ed), check it.
• If you don’ t have a rout er, make sure t hat your IP Address is com pat ible w ith the Net work Attached
Storage’s IP Addr ess. This m eans it needs to be in the sam e address range (e.g. 192.168.1.3 to
192.168.1.254) and using the same Subnet Mask (e.g. 255.255.255.0).
• If you do have a r outer, check that you r Gatew ay IP Address is set corr ectly. Ask your LAN adm inist rator for
the correct value.
• If you have changed the name of t he Net work Att ached Storage, change the nam e back to t he default
name.