LG LM-G820UM User Manual

USER GUIDE

LM-G820UM

OS: Android 10

ENGLISH

Copyright ©2019 LG Electronics Inc. All rights reserved.

MFL71426002 (1.0)

www.lg.com

About this user guide

Thank you for choosing this LG product. Please carefully read this user
guide before using the device for the first time to ensure safe and proper
use.

• Always use genuine LG accessories. The supplied items are designed

only for this device and may not be compatible with other devices.

• Descriptions are based on the device default settings.

• Default apps on the device are subject to updates, and support for

these apps may be withdrawn without prior notice. If you have any
questions about an app provided with the device, please contact an
LG Service Center. For user-installed apps, please contact the relevant
service provider.

• Modifying the device’s operating system or installing software from

unofficial sources may damage the device and lead to data corruption
or data loss. Such actions will violate your LG license agreement and
void your warranty.

• Some content and illustrations may differ from your device, depending

on the area, service provider, software version, or OS version, and are
subject to change without prior notice.

• Software, audio, wallpaper, images, and other media supplied with

your device are licensed for limited use. If you extract and use these
materials for commercial or other purposes, you may be infringing
copyright laws. As a user, you are fully responsible for the illegal use of
media.

• Additional charges may incur for data services, such as messaging,

uploading, downloading, auto-syncing and location services. To avoid
additional charges, select a data plan suitable to your needs. Contact
your service provider to obtain additional details.

• Failure to follow the instructions in this guide and improper use may

damage the device.

1

Instructional notices

WARNING: Situations that could cause injury to the user and third

CAUTION: Situations that may cause minor injury or damage to the

NOTE: Notices or additional information.

parties.

device.

2

Table of contents

01

Custom-designed
Features

6 Air Motion
10 Camera features
25 Sound quality and effects
26 Floating Bar
29 Google Assistant
31 Face Unlock
34 Fingerprint recognition
37 Hand ID
39 AOD (always-on display)
40 Quick Help
40 Notes on Water Resistant

Properties

02

Basic Functions

44 Product components and

accessories
45 Parts overview
49 Turning the power on or off
50 Installing the SIM card and

memory card

52 Removing the memory card
52 Battery
55 Touch screen
59 Home screen
68 Screen lock
73 Multi-tasking feature
79 Memory card encryption
81 Entering text
89 Content sharing
91 Do not disturb

03

Useful Apps

93 Installing and uninstalling apps
95 App Shortcuts
96 Phone
100 Messages
107 Camera
125 Gallery
134 Chrome
135 Google apps
137 Contacts
139 QuickMemo+
141 Clock
143 Tasks
143 Music

3Table of contents

144 Calculator
144 Game Launcher
145 LG Health
147 HD Audio Recorder
149 File Manager
149 LG Mobile Switch
150 SmartWorld
150 Calendar

04

Settings

152 Settings
152 Network & internet
159 Connected devices
164 Sound
166 Display
168 Lock screen & security
170 Privacy
171 Location
171 Extensions
175 Digital Wellbeing and parental

controls
175 Apps & notifications
176 Battery
177 Storage
177 Accounts
177 Google
177 System
181 Accessibility

05

Appendix

185 LG Language Settings
185 LG Bridge
186 Phone software update
188 Anti-Theft Guide
189 Open Source Software Notice

Information

189 Regulatory information

(FCC ID number, etc.)
190 Trademarks
191 Laser safety statement
192 More information
194 FAQ

06

For Your Safety

07

LIMITED WARRANTY
STATEMENT

4Table of contents

01

Custom-designed
Features

Air Motion

Air Motion overview

The ToF sensor and IR illuminator located near the front camera can
recognize the location and shape of your hand to launch certain features
or apps without touching the screen.

Show your hand to the front camera and then perform hand gestures to
launch desired features or apps.

Air Motion bar

Air Motion feature

activated

• This feature may not be available depending on some features or apps.

• Make sure that the ToF sensor and IR illuminator are not blocked by a

sticker or any other foreign substances.

• Make sure not to move your hand too fast or bring it too far from or

close to the device while using the Air Motion feature.

• If you are wearing gloves or the ToF sensor and IR Illuminator are

exposed to direct sunlight, the recognition accuracy may decrease.

Using Air Motion

You can launch the desired features or apps by using the Air Motion
feature.

Shortcut and capture

While viewing the Home screen or using an app, you can swipe left or right
in the air to open an app or pinch with all fingers to take a screenshot.

Custom-designed Features 6

Tap Settings Extensions Air Motion Shortcut and capture.

1

Tap to activate this feature.

2

Select desired apps under Swipe left and Swipe right to use as

3

shortcuts with Air Motion.

Hand gestures

To enable Air Motion, place your palm at a distance of 2-5 inches from

1

the device.

When the Air Motion bar appears at the top of the screen, cup your

2

hand in the air while lifting it to the distance of 6-8 inches from the
device to launch the Swipe shortcuts controller.

Swipe your hand left or right to open the desired app.

3

Or, pinch with all fingers to take a screenshot.

or

To open an app To take a screenshot

Custom-designed Features 7

Control music and videos

While using the music app or video player, you can play, pause or adjust
volumes with your hand gestures in the air.

Tap Settings Extensions Air Motion Control music and

1

videos.

Tap to activate this feature.

2

Place your palm at a distance of 2-5 inches from the device to enable

3

Air Motion.

• When the Air Motion bar appears at the top of the screen, cup

your hand at a distance of 6-8 inches from the device to launch the
Player controller.

Swipe your hand left or right to control the player as desired.

4

Player controller

To adjust the volume, cup your hand in the air and wait until the volume
controller appears. Then, turn left or right to decrease or increase the
volume.

• This feature is available only on the music or video player screen.

Custom-designed Features 8

Control calls and alarms

You can receive a call or stop alarms and timers by swiping your hand left
or right in the air.

Tap Settings Extensions Air Motion Control calls and

1

alarms.

Tap of each menu to activate.

2

With Air Motion enabled, cup your hand at a distance of 6-8 inches

3

from the device to to launch the controller.

• Air Motion is automatically enabled when a call or alarm notification

is received.

Swipe your hand left or right to control as desired.

4

Alarms controller

• You can end a call with Air Motion while using the speakerphone,

earphones or headsets.

• You cannot end a video call by using the Air Motion feature.

Show hand guide

Turn this on to preview your hand gesture.
Make sure your hand stays within the guide circle while you control the Air

Motion controller.

Tap Settings Extensions Air Motion Show hand guide.

1

Tap to activate this feature.

2

Custom-designed Features 9

Camera features

Main features

This chapter describes the main features that the camera app provides.
Open the camera and explore various features.

Tap .

1

Switch between
standard angle
and wide-angle

Change timer

settings.

Change flash

settings.

Apply filter/sticker

Set camera options.

2

effects.

Tap More on the camera screen to view various camera modes.

• Select a desired mode from Night view, Panorama, Story shot,

Manual Video, Slo-mo, Flash Jump-Cut, Cine shot, Cine Video,
Food, YouTube Live, and AR Stickers.

cameras.
Switch between front
and rear cameras.
Take photos.

Open Gallery.

Tap More

Custom-designed Features 10

Dual cameras

The dual cameras, which are located on the back of the device, allow you
to take photos or record videos with two different angles of view.

, and select / while taking photos or recording videos

Tap
with the rear camera.

Rear Camera

Steady recording

Use Steady recording to prevent the camera from shaking when recording
a video while walking or making large movements.

Activate Anti-shake to reduce or eliminate motion blur in videos.

Tap Video.

1

Tap .

2

Tap to record a video.

3

Custom-designed Features 11

Studio

You can create studio level photos by using Spotlight and Backdrop
features in the camera.

Spotlight

You can apply various lighting effects while taking photos.

Tap , then tap Studio.

1

Tap to select a lighting effect.

2

• Various lighting effects appear at the bottom of the screen.

Spotlight icon

Spotlight options

Tap the desired lighting effect icon.

3

When Studio effect is available. appears on the screen, tap to

4

take a photo.

• The Studio feature may not work if the camera cannot recognize

the subject.

Custom-designed Features 12

Backdrop

You can apply various effects for background while taking portrait photos.

Tap , then tap Studio.

1

Tap to select a backdrop effect.

2

• Various background colors appear at the bottom of the screen.

Select a background color you want to apply.

3

Backdrop icon

Background colors

When Studio effect is available appears on the screen, tap to

4

take a photo.

• If the surrounding is dark, the camera may not apply the studio effects.

Custom-designed Features 13

Portrait

You can create an artistic portrait photo, whereby the subject is in focus
and the background is blurred. You can also edit the image by applying
lighting or color effect to the background.

• While taking a photo, keep the distance to your subject to 1.3 ~ 5 feet.

• This feature is not available if the surroundings are too dark.

Tap , and tap Portrait.

1

Drag the slide bar to the left or right to adjust the blur strength.

2

Adjust blur strength.

When Portrait is available appears on the screen, tap to take a

3

photo.

• The Portrait feature may not work if the camera cannot recognize

the subject.

Custom-designed Features 14

Makeup Pro

While taking selfies, you can apply various makeup techniques.
When using the front camera, adjust the skin tone and apply eye and lip

makeups.

Tap , switch to the front camera, then tap .

1

Select a desired makeup option, then drag the slide bar to the left or

2

right to adjust the effect.

• When you select None, the slide bar disappears.

Select various makeup effects as desired.

3

• Tap a desired makeup mode to apply the preset makeup. Tap once

more to apply more detailed makeup effects.

• Move the Strength adjustment bar to adjust the intensity of the

effect selected.

Strength Adjustment Bar

Select Makeup mode

Select each category to

adjust its level

Tap to take a photo.

4

Custom-designed Features 15

AR features

You can use various AR (Augmented Reality) features with the Camera
app. You can create your own My Avatar, AR Emoji, or AR Sticker for rich
content. My Avatar helps you create a cartoon version of yourself and
customize it. AR Emoji helps you create 3D animated animal emojis that
mimic facial expression. AR Sticker allows you to choose from several
different stickers to use on a photo or video.

Creating My Avatar

Tap , switch to the front camera, then tap .

1

• You can use this function only in Auto Mode.

Tap to take a photo.

2

• Follow the on-screen instructions to align your face on the screen.

• To make My Avatar by using one of the saved photos from Gallery,

.

tap

Custom-designed Features 16

Select My Avatar’s gender and select details including avatar type, skin

3

tone, hairstyle, and clothes, then tap OK.

• Taken photos are saved in Gallery.

Custom-designed Features 17

Using My Avatar, AR Emoji, AR Sticker

Tap , switch to the front camera, then tap .

1

Select an option you want to record.

2

My Avatar AR Emoji AR Sticker

To take a photo, tap .

3

To record a video using My Avatar, AR Emojis or AR Stickers, select the
video recording menu, and then tap
and tap to start shooting the video.

• Taken photos are saved in Gallery.

to select the desired item,

Custom-designed Features 18

Using Avatar Stickers

Tap on the LG Keyboard.

1

Select an avatar sticker you want among the self-created My Avatars,

2

etc., then select

Avatar Sticker

icon

to send it.

Using Ani Sticker

Tap on the LG Keyboard.

1

Select the desired My Avatar.

2

Tap to record voice and video, and then tap to save.

3

• Ani Stickers with various facial expressions, motions, and voices are

created.

Tap to upload Ani Sticker.

4

• Tap to preview the created Ani Sticker.

Custom-designed Features 19

Select an

Ani Sticker

Preview icon

Custom-designed Features 20

AI CAM

You can use the AI Cam feature to automatically recognize the object
when taking a photo or recording a video for an optimal quality.

Tap , then tap AI CAM.

1

When the object is recognized, the best effect for the scene is applied.

2

• To apply other effects, tap the scene icon.

• A wide range of categories, such as portrait, animals, food, sunrise,

sunset, landscape, sky, beach, babies, flowers and text, can be
recognized automatically.

• The result of the scene recognition may differ depending on the

illumination or the location of the subject while taking photos. Keywords
do not appear on the actual photos or videos.

Custom-designed Features 21

Cine shot

You can record a moment and make a video with only a part of the scene
in motion.

While recording a video, hold the device steady. After recorded, rub the
area in the video you want in motion. The selected area starts moving and
the rest of the video remains still.

Tap , then tap More .

1

Tap to record a 3 second video.

2

• Hold the device steady while recording the video.

Tap and rub the area you want in motion with the cine shot effect.

3

Undo

Redo

Select the area to move. Erase the selected area.

Play forward and
backward repeatedly.

Play forward repeatedly.

• Tap to erase the selected area.

• Tap to play the selected area in motion forward repeatedly.

to play the selected area in motion forward and backward

• Tap

repeatedly.

Tap SAVE.

4

• The selected area will be in motion.

Custom-designed Features 22

Cine Video

You can record a movie-like video.

Tap .

1

Tap More .

2

Tap to record a video.

3

: Record a video by selecting the point zoom feature to zoom in/

•

out around a specific area.

: Select an effect to apply to the recording. You can also adjust

•

the vignette and strength for each Cine effect. This feature cannot
be changed after you have started recording.

• The Point Zoom feature supports a zoom speed of up to 3x.

• This feature only supports video recordings in standard angle.

Custom-designed Features 23

Graphy

You can select one of recommended images and apply the same values
for the white balance, ISO and shutter speed to obtain professional level
photos.

Tap , then tap Manual Camera.

1

Tap and select the desired scene from the recommended images.

2

Recommended images

Tap to take a photo.

3

• Photographs are taken under the same photograph settings

selected in Graphy.

• This feature is available only in Manual Camera mode.

, then tap Graphy photos to deactivate this feature.

• Tap

Custom-designed Features 24

Sound quality and effects

DTS:X 3D Surround

You can play a song or video in three-dimensional, immersive and vivid
sound. To use this feature, connect earphones, speaker or other external
audio devices to your device.

Settings Sound Sound quality and effects, then tap DTS:X

Tap
3D Surround

• You can also bring down the status bar from the top of the screen and

tap the icon for DTS:X 3D Surround to activate the function.

If you connect external sound devices such as earphones and speakers
to your device, a pop up appears where you can turn on the DTS:X 3D
Surround or Hi-Fi Quad DAC function.

to activate this feature.

Custom-designed Features 25

Floating Bar

Floating Bar overview

You can access frequently used features, including shortcuts, screen
capture, music player, and quick contacts, by touching and then swiping
Floating Bar on the screen.

To enable the Floating Bar feature, tap

Floating Bar .

Opening and closing Floating Bar

• To open Floating Bar: Tap or .

• To close Floating Bar: Tap or .

Floating Bar

Settings Extensions

Custom-designed Features 26

Moving the Floating Bar position

Touch and hold Floating Bar, then drag it to a desired location.

Disabling Floating Bar

You can disable Floating Bar by using one of the following methods:

• Touch and hold

area at the top of the screen.

or to open Floating Bar, then tap .

• Tap

• Tap Settings Extensions Floating Bar .

or on Floating Bar and then drag it to the Hide

Custom-designed Features 27

Setting Floating Bar

You can select features to display on Floating Bar and change their display
order. Tap
Floating Bar.

• Position: You can set an area within which you can move the floating

bar.

• Shortcuts: Quickly access frequently used apps or features.

• Screen capture: Capture the screen to crop the desired part or to

create a GIF file.

• Music player: Control the music you are listening to.

• Quick contacts: Call or message people set as quick contacts.

from Floating Bar or tap Settings Extensions

You can use Capture+ on the desired screen.

You can capture a scrolling screenshot and use it for Q Memo+ or
save it in the gallery.

You can capture a desired area and use it for Q Memo+ or save it in
the gallery.

Save a current screen as a GIF file. You can adjust the size of the
image you want to capture.

•To move to the desired location, drag

•To start recording a GIF, tap .

•To stop recording a GIF, tap .

• A maximum of 5 apps or features can be added to the shortcuts.

• A maximum of 5 contacts can be added as quick contacts.

• GIF capture is a function provided for the user to produce creative

images. Violating rights such as intellectual property right or defaming
the reputation of another person by using the GIF capture function may
lead to a civil or criminal liability in accordance with the related laws.
Be cautious not to copy or transmit another person’s work without
authorization. LG Electronics is not liable in any way for such acts by users.

• A GIF can be created up to 15 seconds long.

.

Custom-designed Features 28

Google Assistant

Google Assistant overview

Your device has the built-in Google Assistant feature. Find answers and
get things done while on-the-go.

• To use this feature, first connect to the network and sign in to your

Google Account.

Sign in

Press the Google Assistant key on the left side of the device.

1

or
Touch and hold
(If Gesture and Buttons or Buttons only is set for Navigation bar.

Changing the style of the Home touch buttons

See
or
Swipe diagonally from a bottom edge of the screen. (If Gestures is
set for Navigation bar. See

for details.)

buttons

Tap GET STARTED.

2

Follow the on-screen instructions.

3

• The device saves your voice data for recognition.

Set whether to use the voice match unlock function.

4

• If you use the voice match unlock function, you can unlock the

device even when the device screen is turned off or the device is
charging by saying “OK Google” or “Hey Google.”.

from the Home screen to launch Google Assistant.

for details.)

Changing the style of the Home touch

Custom-designed Features 29

• This feature may be more vulnerable to security than the other screen

locks, such as Pattern, PIN, and Password.
When a similar voice or your recorded voice is used, the screen may be

unlocked.

• To use this feature, tap

Secure lock settings Smart Lock, and then use the screen lock
method you set to unlock the device. Tap Voice Match, then tap Access
with Voice Match
again. Note that Swipe is excluded.

• You need to unlock the device by using the specified method if you fail

to unlock the device with voice recognition. See
for details.

Tap Save.

5

Settings Lock screen & security

, then enter the currently used unlock method

Setting a screen lock

Accessing by Voice

When the home screen is turned off or locked, say “OK Google” or

1

“Hey Google”.

When the Google Assistant screen appears, say a command or ask a

2

question.

Accessing from Home Screen or Any Other
Screen

Press the Google Assistant key on the left side of the device.

1

or
Touch and hold
(If Gesture and Buttons or Buttons only is set for Navigation bar.

Changing the style of the Home touch buttons

See
or
Swipe diagonally from a bottom edge of the screen. (If Gestures is
set for Navigation bar. See

for details.)

buttons

from the Home screen to launch Google Assistant.

for details.)

Changing the style of the Home touch

Custom-designed Features 30

Say a command or question when you see on the bottom of the

2

screen.

• Voice recognition accuracy may decrease if you speak with an unclear

voice or in a noisy place. When you use the voice recognition feature,
increase its accuracy by speaking with a clear voice in a quiet place.

Face Unlock

Face Unlock overview

You can unlock the screen with your face by using the Face Unlock
feature.

• For stronger security, it is advisable to use Pattern, PIN, or Password.

• The recognized facial data is securely stored in your device.

• If the device cannot detect your face, or you forget the screen lock set

for your device, visit the nearest LG Customer Service Center with your
device and ID card.

• To save power, the Face Unlock feature will not work when the battery

level is below 5%.

Precautions for Face Unlock

Face unlock accuracy may decrease in the following cases. To increase its
accuracy, check the following before using the device.

• When your face is covered with a hat, eyeglasses, sunglasses, or mask,

or your face is significantly different due to heavy makeup or beard.

• When there are fingerprints or foreign substances on the front of the

camera lens, or your device cannot detect your face due to excessively
bright or dark conditions.

Custom-designed Features 31

Registering facial data

Before using the Face Unlock feature, register your facial data on your
device.

Tap Settings Lock screen & security Face Unlock.

1

• To use this feature, the screen lock must be set with a Knock Code,

Pattern, PIN, or Password.

• When the screen lock is not set, register the data by following the

on-screen instructions. See

Tap NEXT and unlock the device according to the specified method.

2

Tap START and raise your device in the front of your eyes.

3

• Register your face in a room that is not too bright or dark.

• Hold the device in the distance of 10-20 inches from your face.

• Position your entire face inside the guideline on the screen, and then

move your head slowly in a circle while looking at the screen.

• Keep still while registering your face. You can improve recognition

rate by taking steady photos multiple times.

• Only one face can be registered at a time.

When the face registration is done, tap OK.

4

Setting a screen lock

for details.

Unlocking the screen with your face

You can unlock the screen with your face instead of a Knock Code,
Pattern, PIN, or Password.

Tap Settings Lock screen & security Select screen lock.

1

Unlock the screen according to the specified method.

2

Tap Allow Face Unlock to unlock the screen using facial

3

recognition.

Custom-designed Features 32

Improving Face Unlock

You can add facial data in various conditions to improve Face Unlock.

Tap Settings Lock screen & security Face Unlock.

1

Unlock the screen according to the specified method.

2

Select Improve Face Unlock.

3

Register your face by following on-screen instructions.

4

When the face registration is done, tap OK.

5

Deleting facial data

You can delete the registered facial data and register it again if Face
Unlock does not work properly.

Tap Settings Lock screen & security Face Unlock.

1

Unlock the screen according to the specified method.

2

Select Delete face to delete the facial data.

3

Other Face Unlock options

You can customize Face Unlock options.

Tap Settings Lock screen & security Face Unlock.

1

Customize the following settings:

2

• Raise to wake for Face Unlock: You can raise your device to wake

it and then use Face Unlock.

• Swipe to unlock: For privacy, you can swipe to unlock after your

face is recognized.

• Content lock: You can set to show locked content in Gallery and

QuickMemo+ with your face.

Custom-designed Features 33

Fingerprint recognition

Fingerprint recognition overview

You must register your fingerprint on your device first before using the
fingerprint recognition function.

You can use the fingerprint recognition function in the following cases:

• To unlock the screen.

• To view locked contents in Gallery or QuickMemo+.

• Confirm a purchase by signing in to an app or identifying yourself with

your fingerprint.

• Your fingerprint can be used by the device for user identification. Very

similar fingerprints from different users may be recognized by the
fingerprint sensor as the same fingerprint. For added security, set the
screen lock using a Knock Code, pattern, PIN or Password.

• If the device cannot detect your fingerprint, or you forget the value

specified for registration, visit the nearest LG Customer Service center
with your device and ID card.

Precautions for fingerprint recognition

Fingerprint recognition accuracy may decrease due to a number of
reasons. To maximize the recognition accuracy, check the following before
using the device.

• Ensure that the fingerprint sensor is not damaged by a metallic object,

such as coin or key.

• When water, dust or other foreign substance is on the fingerprint

sensor or your finger, the fingerprint registration or recognition may
not work. Clean and dry your finger before using the fingerprint sensor.

• A fingerprint may not be recognized properly if the surface of your

finger has a scar or is not smooth due to being soaked in water.

Custom-designed Features 34

• If you bend your finger or use the fingertip only, your fingerprint may

not be recognized. Make sure that your finger covers the entire surface
of the fingerprint sensor.

• Scan only one finger for each registration. Scanning more than one

finger may affect fingerprint registration and recognition.

• The device may generate static electricity if the surrounding air is dry.

If the surrounding air is dry, avoid scanning fingerprints, or touch a
metallic object, such as coin or key, to remove static electricity before
scanning fingerprints.

Registering fingerprints

You can register and save your fingerprint on the device to use fingerprint
identification.

Tap Settings Lock screen & security Fingerprints.

1

• This feature is available only when the screen lock is set.

- Lock the device with a Knock Code, pattern, PIN or password.

• If the screen lock is not set, enable it by following the on-screen

instructions. See

Locate the fingerprint sensor on the back of the device and gently put

2

your finger on it to register the fingerprint.

Setting a screen lock

for details.

Custom-designed Features 35

Follow the on-screen instructions.

3

• Repeat scanning the fingerprint by moving your finger little by little

until the fingerprint is registered.

When the fingerprint registration is done, tap OK.

4

• Tap ADD MORE to register another fingerprint. If you register

only one fingerprint and the corresponding finger is not in a good
condition, the fingerprint recognition may not work well. As a
preventative measure, register multiple fingerprints.

Managing fingerprints

You can edit or delete registered fingerprints.

Tap Settings Lock screen & security Fingerprints.

1

Unlock according to the specified lock method.

2

From the fingerprint list, tap a fingerprint to rename it. To delete it,

3

tap

.

Unlocking the screen with a fingerprint

You can unlock the screen or view locked content by using your
fingerprint.

Tap Settings Lock screen & security Fingerprints.

1

Unlock according to the specified lock method.

2

On the fingerprint settings screen, activate the desired function:

3

• Screen lock: Unlock the screen with a fingerprint.

• Content lock: Access contents you have locked in Gallery and

QuickMemo+ with a fingerprint.

Custom-designed Features 36

Hand ID

Hand ID overview

You can unlock the screen with your hand by using the Hand ID feature.
Place your device on a flat surface and bring your hand towards the front

camera to unlock the screen.

• This feature uses the saved palm vein data on your device. The

recognized palm vein data is securely stored in your device.

• The ToF sensor and IR illuminator located near the front camera can

recognize your palm vein patterns.

• Hand ID is considered less secure than other lock types.

Precautions for Hand ID

Hand ID recognition accuracy may decrease in the following cases. To
increase its accuracy, check the following before using the device.

• Make sure that the ToF sensor and IR illuminator are not blocked by

a sticker or any other foreign substances while using the Hand ID
feature.

• When water, dust or other foreign substance is on the ToF sensor, IR

illuminator or your hand, the Hand ID recognition may not work. Clean
and dry the sensor and your hand before having the hand recognized.

• If you bend your hand, Hand ID may not be recognized. Make sure to

open your hand comfortable and flat while registering and recognizing
Hand ID.

• Make sure that the device is parallel with your hand while registering

or recognizing Hand ID. If you tilt the device or your hand, registering or
recognizing Hand ID may not work properly.

• Make sure that your device is placed on a flat surface or placed on a

stable holder.

• While using the Hand ID feature, keep your palm at a distance of 4

inches from the device.

Custom-designed Features 37

ToF sensor

Front camera

Proximity/Ambient
light sensor

IR illuminator

Registering Hand ID

Before using the Hand ID feature, register your palm vein data on your
device.

Tap Settings Lock screen & security Hand ID.

1

Tap Next and unlock the screen according to the specified method.

2

Place the device on a flat surface and tap Start.

3

Register your palm by following the on-screen instructions.

4

• Place your palm at a distance of 6-8 inches from the device.

• When the device recognizes your palm, slowly lower the palm

towards the ToF sensor.

• Tap CONTINUE to register again with the device placed in a

different position.

When the palm registration is done, tap OK.

5

Unlocking the screen with Hand ID

You can unlock the screen using the registered hand.

Tap Settings Lock screen & security Hand ID.

1

On the Hand ID settings screen, configure the following settings:

2

• Delete hand data: You can delete the registered hand ID data and

register it again if the hand ID does not work properly.

• Cover to wake for Hand ID: You can cover the screen to wake the

device and then use Hand ID.

• Swipe to unlock: After your device recognizes your Hand ID, you

must swipe the screen to unlock it.

Custom-designed Features 38

AOD (always-on display)

You can view the date, time or signature when the main screen is turned
of f.

Swipe the bottom of the AOD (always-on display) screen to activate
features including Camera, Capture+, Wi-Fi, sound settings, Bluetooth
Flash, Music and more.

Tap Settings Display AOD (always-on display).

1

Tap to enable the feature, then configure the followings as

2

desired.

• Tap the desired option among Digital clock, Analog clock, Dual

clock, Signature, Calendar and Image, configure its settings as
desired, then tap Save.

• Tap Quick tools & music player

for Quick tools and the music player.

• Tap AI Pick

Context Awareness.

• To set a daily time to turn off the AOD (always-on display) feature,

tap Night time.

• To enhance brightness for the AOD (always-on display) feature, tap

Brighter display.

• The battery may drain faster when you use AOD (always-on display).

Turn this feature off to save battery power.

• To deactivate AOD (always-on display) feature, tap

Display AOD (always-on display), and then tap .

to see useful information provided based on

to swipe over the status icons

Settings

®

,

Custom-designed Features 39

Quick Help

You can view help information about the main features of the device or
frequently asked questions. Search for help information using keywords.
You can solve your problems quickly by consulting one-on-one with a
specialist.

Tap Quick Help.

1

Search for help information by entering keywords in the search field.

2

• This feature is periodically updated utilizing user feedback.

• Available menu items may vary depending on the area or service

provider.

Notes on Water Resistant
Properties

This product is water and dust resistant in compliance with the Ingress
Protection rating IP68.

Your product has undergone testing in a controlled environment and is
proven to be water and dust resistant in certain circumstances (meets
the requirements of classification IP68 as described by the international
standard IEC 60529 - Degrees of Protection provided by Enclosures [IP

Code];testconditions:15-35ºC,86-106kPa,1.5meter,for30minutes).

Do not expose the device in conditions that are different from the test
conditions. Results may vary in actual use.

Custom-designed Features 40

WARNING

Despite a rating of IP68, your device is not impervious to conditions not
tested in LG’s controlled environment. Please note that any damages that
occur due to such causes changes the color of the LDI (Liquid Damage
Indicator). If the color of LDI located inside the product changes, the
product may be considered ineligible for any free-of-charge repair services
provided under the product’s limited warranty.

Avoid excessive dust or moisture as it may cause damages to the LDI
or other internally sealed components and therefore may render your
product ineligible for repair services provided under the product’s limited
warranty. Do not use the product in the following environments.

Do not immerse the product in any liquid chemicals (soap, etc.)
other than water.

Do not immerse the product in salt water, including seawater.

Do not immerse the product in a hot spring.

Do not swim with this product.

Do not place the product directly on sand (such as at a beach) or
mud.

Do not immerse your product in water deeper than approximately

1.5 meters.
Do not immerse your product in water for longer than 30 minutes.

• If your product becomes wet be sure to wipe the microphone, speaker,

and stereo jack with a dry cloth before use.

• Should your product or your hands become wet, dry them before

handling the product.

Custom-designed Features 41

• Do not use the product in places where it may be sprayed with high

pressure water (e.g. near a faucet or shower head) or submerge it in
water for extended periods of time, as the product is not designed to
withstand high water pressure.

• This product is not resistant to shock. Do not drop the product or

subject it to shock. Doing so might damage or deform the main unit,
causing water leakage.

• The product’s water and dust resistant features may be damaged by

dropping or receiving an impact.

• If the product gets wet, use a clean, soft cloth to dry it thoroughly.

• The touch screen and other features may not work properly if the

device is used while wet.

• Your product is water resistant only when the SIM/Memory card tray is

properly inserted into the product.

• Do not open or close the SIM/Memory card tray while the product is

wet or immersed in water. Exposing the open tray to water or moisture
may damage the product.

• The SIM/Memory card tray contains rubber [packing] to help prevent

dust, water, or moisture from entering the product. Do not damage the
rubber [packing] as this may allow dust, water, or moisture to enter
your product and cause damage.

• Failure to follow the provided instructions may invalidate your device’s

limited warranty.

• If the device is wet, the LDI located inside the device changes in color. In

this case, the device is ineligible for any free-of-charge repair services
provided under the device’s limited warranty.

• Despite a rating of IP68, your device is not completely impervious to

water in any situation.

Custom-designed Features 42

02

Basic Functions

Product components and
accessories

The following items are included with your device.

• Device

• USB cable

• Important Information Booklet

• Ejection pin

• Charger

• The items supplied with the device and any available accessories may

vary depending on the area and service provider.

• Do not use unapproved USB cables or chargers with your device. The

LG limited warranty does not cover damage caused by the use of third
party accessories.

• Some of the device parts are made of tempered glass. If you drop your

device on a hard surface or subject it to severe impact, the tempered
glass may be damaged. If this happens, stop using your device
immediately and contact an LG Customer Service Center.

• If any of these basic items are missing, contact the dealer from which

you purchased your device.

• To purchase additional basic items, contact an LG Customer Service

Center.

• To purchase optional items, contact an LG Customer Service Center for

available dealers.

• Some items in the product box are subject to change without notice.

• The appearance and specifications of your device are subject to change

without notice.

• Device specifications may vary depending on the area or service provider.

• Be sure to use authentic accessories provided by LG Electronics. Using

third-party accessories may damage the device or cause malfunctions.

• Remove the protective film from the Fingerprint sensor before using the

fingerprint recognition feature.

Basic Functions 44

Parts overview

ToF sensor

Proximity/Ambient light
sensor

IR illuminatorFront camera lens

Volume keys (+/-)

Google Assistant key

Stereo headset jack

Rear camera lenses

Fingerprint sensor

SIM/Memory card tray

Speaker Microphone

Power/Lock key

Touch screen

Charger/USB cable port

Microphone

Flash

NFC/LG Pay touchpoint

Wireless charging antenna
area

Basic Functions 45

Do NOT attempt to remove the back cover.

This device has a non-removable battery. Do not attempt to remove the
back cover. Doing so may severely damage the battery and device, which
could cause overheating, fire, and injury.

• Press and hold the volume down key and Power/Lock key at the same

time for a second to take a screenshot.

• ToF (Time-of-Flight) sensor

- Measures the accurate distance by detecting the infrared emitted

from the IR illuminator.

• IR illuminator

- Emits the infrared light.

• Proximity/Ambient light sensor

- Proximity sensor: During a call, the proximity sensor turns off the

screen and disables touch functionality when the device is in close
proximity to the human body. It turns the screen back on and enables
touch functionality when the device is outside a specific range.

- Ambient light sensor: The ambient light sensor analyzes the ambient

light intensity when the auto-brightness control mode is turned on.

• Volume keys

- Adjust the volume for ringtones, calls or notifications.

- While using Camera, gently press a Volume key to take a photo. To

take continuous photos, press and hold the Volume key.

- Press the Volume Down key twice to launch the Camera app when

the screen is locked or turned off. Press the Volume Up key twice to
launch Capture+.

• Power/Lock key

- Briefly press the key when you want to turn the screen on or off.

- Press and hold the key when you want to select a power control

option.

Basic Functions 46

• Google Assistant key

- Your device has Google Assistant built in. Find answers and get

things done while on-the-go. To get started, just press the Google
Assistant key on the side of the phone. Press and hold the key to
quickly talk to your Assistant. Press twice to open Visual Snapshot.

- Activate Google assistant. See

Google Assistant

for details.

• Fingerprint sensor

- Turn on the fingerprint recognition feature to simplify the process

of unlocking the screen. See

Fingerprint recognition overview

details.

• Some functions may be restricted for access, depending on the device

specifications.

• The rear of the device includes a built-in NFC antenna. Be cautious when

handling the device to avoid damaging or covering the NFC antenna.

• Do not put heavy objects on the device or sit on it. Failure to do so may

damage the touch screen.

• Screen-protective film or accessories may interfere with the proximity

sensor.

• If your device is wet or is being used in a humid place, the touch screen

or buttons may not function properly.

for

Basic Functions 47

Hold the device correctly as shown below. If you cover the microphone
hole with a hand, finger, or protective case while using the device, you may
sound unclear during a call.

Good example Bad example

Do not cover the microphone.Microphone

Basic Functions 48

Turning the power on or off

Turning the power on

When the power is turned off, press and hold the Power/Lock key.

• When the device is turned on for the first time, initial configuration

takes place. The first booting time for the smart phone may be longer
than usual.

Turning the power off

Press and hold the Power/Lock key, then select Power off.

Restarting the device

When the device is not working properly or does not respond, restart it by
following the instructions below.

Press and hold the Power/Lock key and the Volume Down key at the

1

same time until the power is turned off.

When the device restarts, release the key.

2

Power control options

Press and hold the Power/Lock key, then select an option.

• Power off: Turn the device off.

• Power off and restart: Restart the device.

Basic Functions 49

Installing the SIM card and
memory card

Insert the SIM card from your mobile service provider and the separately
purchased memory card into the device.

• Be careful with the ejection pin since it has a sharp edge.

• In order for the water-resistant and dust-resistant features to work

effectively, the card tray must be inserted correctly.

Insert the ejection pin into the hole in the card tray and then pull out

1

the card tray from the device.

Place the SIM card and/or memory card on the card tray and then

2

insert the card tray into the device in the direction of the arrow.

for SIM card

for memory card
(optional-sold separately)

Basic Functions 50

• This device supports only Nano SIM cards.

Nano Micro Standard

• For problem-free performance, it is recommended to use the phone

with the correct type of SIM card. Always use a factory-made SIM card
supplied by the service provider.

• Do not lose your SIM card. LG is not responsible for damage and other

issues caused by loss or transfer of a SIM card.

• Be careful not to damage the SIM card when you insert or remove it.

• When you insert the SIM card or memory card, place it on the card tray

correctly.

• When you insert the card tray back into the device, insert it horizontally

in the direction of arrow as shown in the figure. Make sure that the card
placed on the card tray does not move out of its position.

• Insert the SIM card with the gold-colored contacts facing downwards.

• Be sure to insert the SIM card into the device by following the

instructions in the user manual.

• If you insert to or remove the card tray from the device, be careful not

to let water or other liquids enter into the card tray. If a wet card tray or
card is inserted into the device, your device may get damaged.

• Memory card is an optional item.

• Frequent writing and erasing of data may shorten the memory card

lifespan.

• Some memory cards may not be fully compatible with the device. If you

use an incompatible card, it may damage the device or the memory card,
or corrupt the data stored in it.

Basic Functions 51

Removing the memory card

Unmount the memory card before removing it for safety.

Tap Settings Storage .

1

Insert the ejection pin into the hole in the card tray and then pull out

2

the card tray from the device.

Remove the memory card from the card tray.

3

Insert the card tray back into the slot.

4

• Do not remove the memory card while the device is transferring or

accessing information. This may cause data to be lost or corrupted, or
may damage the memory card or the device. LG is not responsible for
losses that result from the abuse or improper use of memory cards,
including the loss of data.

Battery

Charging the battery

Before using the device, fully charge the battery.
Charge the device with the USB Type-C cable.

Charging cable terminal

Basic Functions 52

• Ensure that the inside of the device does not make contact with a

metallic object or water.

• Do not charge while the device or charging cable is wet or contains

moisture. This can cause fire, electric shock, injury or damage to device.
If there is moisture, stop using the device immediately and remove the
moisture completely.

• Do not use unapproved USB cables or chargers with your device. The

LG limited warranty does not cover damage caused by the use of third
party accessories.

• Using the device when it is charging may cause electric shock. To use the

device, stop charging it.

• Remove the charger from the power socket after the device is fully

charged. This prevents unnecessary power consumption.

• A charging adapter that supports fast charging is included with the

product. The fast charging feature may not work if a fast charging
adapter other than the genuine adapter provided with the product is
used.

• Another way to charge the battery is by connecting a USB cable

between the device and a desktop or laptop computer. This may take a
longer time than plugging the adapter to a wall outlet.

• Do not charge the battery by using a USB hub that is unable to maintain

the rated voltage. Charging may fail or unintentionally stop.

• When you are vising the Service Center with a battery issue, bring the

product and the charger with you since the battery is a consumable, the
battery life may be shortened as times goes.

Basic Functions 53

Wireless charging

This product supports wireless charging. Use a WPC (Qi) certified wireless
charger (sold separately) to charge the product.

Some coiled wireless chargers may not support wireless charging.
Wireless chargers that support EPP (Extended Power Profile) allow high­speed wireless charging.

Charging the battery with a wireless charger

Place your device on the center of the wireless charger aligned with

1

the wireless charging antenna on the back of the device.

• To check the wireless charging antenna area, see

When the battery is fully charged, remove the device from the charger.

2

• When you charge the battery with a wireless charger, do not put

magnetic, metallic or conductive materials between the device and the
charger. This may disturb charging or the device and the charger may
become heated. In this case, the device, charger or SIM/Memory cards
may be damaged.

• If the battery temperature exceeds a certain level while charging the

device, charging may be stopped.

• If magnetic, metallic or conductive materials are attached on the back

of the device or a protective case is inserted, the device may not charge
properly.

• If you charge the battery with a wireless charger in areas where the

network signal strength is weak, the network performance of your
device may be further degraded.

• Charge the device with a WPC (Qi) certified wireless charger (optional,

sold separately). Because the LG limited warranty does not cover the
use of third party accessories, contact the third party manufacturer.

Parts overview

.

Basic Functions 54

Using the battery efficiently

Battery lifespan may decrease if you keep many apps and functions
running simultaneously and continuously.

Cancel background operations to increase battery life.
To minimize battery consumption, follow these tips:

• Turn off the Bluetooth® or Wi-Fi network function when not using

them.

• Set the screen timeout to as short a time as possible.

• Minimize the screen brightness.

• Set a screen lock when the device is not in use.

• Check the battery level while using any downloaded apps.

Touch screen

You can familiarize yourself with how to control your device by using
touch screen gestures.

Tapping

Lightly tap with your fingertip to select or run an app or option.

Basic Functions 55

Touching and holding

Touch and hold for several seconds to display a menu with available
options.

Double-tapping

Tap twice quickly to zoom in or out on a web page or map.

Basic Functions 56

Dragging

Touch and hold an item, such as an app or widget, then move your finger
to another location in a controlled motion. You can use this gesture to
move an item.

Swiping

Touch the screen with your finger and move it quickly without pausing.
You can use this gesture to scroll through a list, a web page, photos,
screens, and more.

Basic Functions 57

Pinching and spreading

Pinch two fingers to zoom out such as on a photo or map. To zoom in,
spread your fingers apart.

• Do not expose the touch screen to excessive physical shock. You might

damage the touch sensor.

• A touch screen failure may occur if you use the device near a magnetic,

metallic or conductive material.

• If you use the device under bright lights, such as direct sunlight, the

screen may not be visible, depending on your position. Use the device
in a shady location or a location with an ambient light that is not too
bright and bright enough to read books.

• Do not press the screen with excessive force.

• Gently tap with your fingertip on the desired option.

• Touch control may not work properly if you tap while wearing a glove or

by using the tip of your fingernail.

• Touch control may not work properly if the screen is moist or wet.

• The touch screen may not function properly if a screen-protective film

or accessory purchased from a third party store is attached to the
device.

• Displaying a static image for extended periods of time may result in

after-images or screen burn-in. Turn off the screen or avoid displaying
the same image for a long time when you do not use the device.

Basic Functions 58

Home screen

Home screen overview

The Home screen is the starting point for accessing various functions
and apps on your device. Tap
screen.

You can manage all apps and widgets on the Home screen. Swipe the
screen left or right to view all installed apps at a glance.

Home screen layout

You can view all apps and organise widgets and folders on the Home
screen.

Status bar

Weather widget

Folder

Home touch buttons

on any screen to directly go to the Home

Google Search widget

Page icon

Quick access area

• The Home screen may differ depending on the manufacturer policy, user

settings, software version or service provider.

Basic Functions 59

• Status bar: View status icons, the time and the battery level.

• Weather widget: View the information of weather and time for a

specific area.

• Google Search widget: Type or speak to open Google Search.

• Folder: You can create folders to classify the app based on desired

criteria.

• Page icon: Display the total number of Home screen canvases. You

can tap the desired page icon to go to the page. The icon reflecting the
current canvas will be highlighted.

• Quick access area: Fix main apps at the bottom of the screen so that

they can be accessed from any Home screen canvas.

• Home touch buttons

- : Return to the previous screen. Close the keypad or pop-up
windows.

- : Tap to go to the Home screen. To launch Google Assistant, touch
and hold.

- : Tap to view a list of recently used apps or run an app from the
list. To delete all the recently used apps, tap CLEAR ALL. To use two
apps at the same time with the Multi window feature, touch and
hold the button while using an app.

Basic Functions 60

Changing the style of the Home touch buttons

You can change the style of the Home touch buttons.

Tap Settings Display Navigation bar.

1

Under STYLE, select Gestures, Gesture and Buttons or Buttons

2

only to suit your preferences.

• Gestures:

- Go to Home screen: Swipe up from the bottom edge of the screen.

- Go back: Swipe in from the left or right edge of the screen.

- Go to Overview screen: Swipe up and hold from the bottom edge
of the screen.

- Quick switch apps: Swipe right at the bottom edge of the screen
to go to previously used apps.

• Gesture and Buttons: Home button and Back button are available.

To see recent apps, swipe the Home button

• Buttons only: / / are available. Tap to see recent apps.

up.

Modifying the Home touch buttons

You can change buttons displayed on the Home touch buttons bar, as well
as their position.

Tap Settings Display Navigation bar.

1

Select the modification you want to apply.

2

• Tap Button combination to select Home touch buttons you want

to add to the bar and their position within the bar. Choose from
Notification, and Capture+ to add.

Basic Functions 61

Status icons

When there is a notification for an unread message, calendar event or
alarm, the status bar displays the corresponding notification icon. Check
your device’s status by viewing notification icons displayed on the status
bar.

No signal
Data is being transmitted over the network

Alarm is set

Vibrate mode is on

Bluetooth is on

Connected to a computer via USB

Battery level

Airplane mode is on

Missed calls

Wi-Fi is connected

Mute mode is on

Checking the current location via GPS

Hotspot is on

No SIM card

The NFC mode is on

• Some of these icons may appear differently or may not appear at all,

depending on the device's status. Refer to the icons according to the
actual environment and area in which you are using the device and your
service provider.

• Displayed icons may vary, depending on the area or service provider.

Basic Functions 62

Notifications panel

You can open the notifications panel by dragging the status bar
downward on the main screen.

• You can drag down the notice window or tap the arrow icon to open

the list of quick setting icons.

• You can tap

• If you touch and hold the icon, the settings screen for the

corresponding function appears.

• You can use the notifications panel even on the lock screen. Drag the

to add, delete or arrange icons in the notice window.

notifications panel while the screen is locked to quickly access the
desired features.

Basic Functions 63

Switching the screen orientation

You can set the screen orientation to automatically switch according to
the device’s physical orientation.

On the notification panel, tap Rotation from the quick access icon list.
You can also tap

screen.

Settings Display and activate Auto-rotate

Editing the Home screen

On the Home screen, touch and hold on an empty space, then select the
desired action from below.

• To rearrange the Home screen canvases, touch and hold on a canvas,

then drag it to a desired location.

• To add a widget to the Home screen, touch and hold on a blank area of

the Home screen, then select Widgets.

• To change wallpapers, themes, icon styles and AOD options, touch and

hold on a blank area of the Home screen, then select Wallpaper &
theme.

You can also tap
select desired options from Wallpaper, Theme, Icon and AOD to apply
to the device.

Settings Display Wallpaper & theme, then

Basic Functions 64

• To configure the Home screen settings, touch and hold on a blank area

of the Home screen, then select Home screen settings. See

screen settings

for details.

Home

• To view or reinstall the uninstalled apps, touch and hold on a blank area

of the Home screen, then select App trash. See

App trash

for details.

• To change the default screen, touch and hold on a blank area of the

Home screen, move to desired screen, tap

, then tap the screen once

more.

Default screen

Basic Functions 65

Viewing the background theme

You can view only the background image by hiding the apps and widgets
on the Home screen.

Spread two fingers apart on the Home screen.

• To return to the original screen, which displays apps and widgets, pinch

your fingers on the Home screen or tap

.

Moving apps on the Home screen

On the Home screen, touch and hold an app, then drag it to a desired
location.

• To keep frequently used apps at the bottom of the Home screen, touch

and hold an app, then drag it to the quick access area at the bottom.

• To remove an icon from the quick access area, drag the icon to the

Home screen.

Basic Functions 66

Using folders from the Home screen

Creating folders

On the Home screen, touch and hold an app, then drag it over another
app.

• A new folder is created and the apps are added to the folder.

Editing folders

On the Home screen, tap a folder and do one of the following actions.

• To edit the folder name and color, tap the folder name.

• To add apps, touch and hold an app, then drag it over the folder and

release it.

• To remove an app from the folder, touch and hold the app and drag it to

outside the folder. If the removed app is the only one app that existed
in the folder, the folder is removed automatically.

• You can also add or remove apps after tapping

• You cannot change the folder color while using downloaded theme.

in the folder.

Home screen settings

You can customize the Home screen settings.

Tap Settings Display Home screen.

1

Customize the following settings:

2

• Select Home: Select a Home screen mode.

• Wallpaper: Change the Home screen background wallpaper.

• Screen swipe effect: Select an effect to apply when the Home

screen canvas switches.

• Icon shape: Choose a desired shape for icons from the options

provided.

Basic Functions 67

• Left Home screen: Select what to display on the screen located left

to the main Home screen.

• Sort apps by: Set how apps are sorted on the Home screen.

• Grid: Change the app arrangement mode for the Home screen.

• Hide apps: Select apps you want to hide from the Home screen.

• Loop Home screen: Enable to allow continuous Home screen

scrolling (loop back to the first screen after the last screen).

• This function is not available when Google feed is selected for Left

Home screen.

• Search: Search by swiping down on the Home screen.

• Home screen lock: Enable to prevent apps and widgets from being

rearranged or removed.

Screen lock

Screen lock overview

Your device’s screen turns off and locks itself if you press the Power/Lock
key. This also happens after the device is left idle for a specified period of
time.

If you press the Power/Lock key when a screen lock is not set, the Home
screen appears immediately.

To ensure security and prevent unwanted access to your device, set a
screen lock.

• A screen lock also prevents unnecessary touch input on the device

screen and reduces battery consumption. We recommend that you
activate the screen lock while not using the device.

Basic Functions 68

Setting a screen lock

There are several options available for configuring the screen lock settings.

Tap Settings Lock screen & security Select screen lock and

1

then select the method you prefer.

Customize the following settings:

2

• None: Deactivate the screen lock function.

• Swipe: Swipe on the screen to unlock the screen.

• Knock Code: Tap the screen in a pattern to unlock the screen.

• Pattern: Draw a pattern to unlock the screen.

• PIN: Enter a numeric password to unlock the screen.

• Password: Enter an alphanumeric password to unlock the screen.

• Fingerprints: Unlock the screen by using your fingerprint.

• Allow Face Unlock: Unlock the screen with your face.

• Allow Hand ID: Unlock the screen with your hand.

Secure start-up settings

For additional security for your device, you can enable the Secure start-up
option when setting a screen lock.

• You cannot use all functions, except for emergency calls until you

unlock the device.

• If you forget your decryption password, you cannot restore encrypted

data and personal information.

Basic Functions 69

Precautions for the secure start-up feature

• If you forget your decryption password, you cannot restore encrypted

data and personal information.

• Be sure to keep your screen lock passwords separately.

• If you enter the screen lock passwords incorrectly more than the

specified times, the device automatically resets itself and the encrypted
data and your personal information are deleted automatically and they
cannot be restored.

• Be cautious not to enter incorrect screen lock passwords more than

the specified times.

• When you turn on the device right after the device resets, encryption

also starts. If you stop the encryption arbitrarily, the data may be
damaged. Be sure to wait until the reset is completed.

Customize Lock screen

You can customize lock screen.

Tap Settings Lock screen & security Customize Lock

1

screen.

Select a function you want to set.

2

• Wallpaper: Allow you to set the background for your Lock screen.

• Clock: Allow you to set where to position the clock on the Lock

screen.

• Shortcuts: Allow you to choose apps to run on your Lock screen.

This setting appears only when a screen lock is set.

• Weather animation: Enable this option to display weather

animations for the current location on the Lock screen.

• Contact info for lost phone: Allow you to set text to be displayed

on the Lock screen to identify the phone’s owner.

Basic Functions 70

Secure lock settings

You can set secure lock settings.

Tap Settings Lock screen & security Secure lock settings.

1

Select a function you want to set.

2

• Make pattern visible (shown only when Pattern is set as a screen

lock): Turn on to make pattern visible.

• Lock timer: Allows you to set the amount of time before the screen

automatically locks after the backlight turns off (time-out due to
inactivity).

• Power key instantly locks: Enable this option to instantly lock

the screen when the Power/Lock button is pressed. This setting
overrides the Security Lock timer setting.

• Show lockdown option (shown only when a screen lock is set):

Enable this option to display the Lockdown icon when you press
and hold the Power/Lock button. Tap the Lockdown icon to turn off
Smart Lock, biometric unlocking, and notifications on the lock screen.

• Smart Lock: Allows you to set trusted devices, places, voice, and/or

on-body detection that will allow your phone to remain unlocked.

• Available menu options may vary depending on the lock screen method

selected.

KnockON

You can turn the screen on or off by double-tapping the screen.

Settings Extensions KnockON to enable the option.

Tap

• This option is available only on the Home screen provided by LG. It may

not function properly on a custom launcher or on the Home screen
installed by the user.

• When tapping the screen, use your fingertip. Do not use a fingernail.

• To use the KnockON feature, make sure that the proximity/light sensor

is not blocked by a sticker or any other foreign substance.

Basic Functions 71

Turning the screen on

Double-tap the middle of the screen.

• Tapping the top or bottom of the screen may decrease the recognition

rate.

Turning the screen off

Double-tap on an empty space on the Home screen and Lock screen.
You can also double-tap an empty space on the status bar.

Knock Code

You can unlock the screen by creating your own Knock Code. When the
screen is locked, you can directly access the Home screen by tapping the
screen in a specified sequence.

• You can use your Knock Code together with the KnockOn feature.

• Make sure to use your fingertip when tapping the screen.

Creating a Knock Code

Tap Settings Lock screen & security Select screen lock

1

Knock Code.

Tap the squares in a pattern of your choice to create a Knock Code

2

and tap NEXT.

Input the created Knock Code again for verification, then tap

3

CONFIRM.

Unlocking the screen with a Knock Code

Unlock the screen by inputting the Knock Code you have created.
You can also input your Knock Code on the touch screen when the screen

is turned off.

• It is also possible to enter a Knock Code when the lock screen is turned

on.

Basic Functions 72

Multi-tasking feature

Recent Uses Screen

You can view the app screens that you used recently by using the preview
function.

To view the list of apps that you used recently, tap
bar.

Settings Display Navigation bar Gestures and then swipe

Tap
the Home button upward and hold to view the recent use history.

Pop-up window

Pop-up window overview

You can open multiple apps on the screen and easily switch between
them at any time.

Tap on the navigation bar to see recent apps.

1

• If you set gestures for the navigation bar, swipe up on from the

bottom of the screen.

• If you set gestures and buttons for the navigation bar, swipe

Tap the app icon on the top left of the app screen and select Pop-up

2

window.

• If you tap the app icon, the App info, Multi window and Pop-up

window menus appear.

on the navigation

up.

Basic Functions 73

The app appears in the form of a pop-up window on the screen.

3

• This feature may not be available in some apps or screens.

Basic Functions 74

Using the pop-up window

• : Minimizes the pop-up window. The pop-up window is minimized

into the app icon floating on the screen, which can be moved anywhere
you want.

: Expands the app to full screen.

•

: Closes the app.

•

• To move the pop-up window: Drag the top of the pop-up window.

• To adjust the size of the pop-up window: Drag the left, right or

bottom edge of the pop-up window.

• You can open up to 5 apps using the pop-up windows.

• To select an app from the opened apps, tap one of the pop-up windows.

The selected pop-up window comes to the front.

• Pop-up windows cannot be moved to the status bar or navigation bar area.

Using the app folder for pop-up windows

If you tap on the pop-up window, the pop-up window is minimized into
the app icon.

Basic Functions 75

You can move the app icon anywhere you want by dragging it.

If two or more pop-up windows are minimized, the app folder is created
to contain the app icons.

• The recently-used app icon is used as the app folder icon. If you tab the

icon, all the icons for the minimized pop-up windows appear in the app
folder.

Pop-up windows
apps folder

Basic Functions 76

• If you touch and hold the app folder for pop-up windows and drag the

app folder into Remove, the app folder will be removed.

• To remove one of the apps from the app folder, open the app folder and

drag the app icon out of the app folder.

Multi window

When using gesture navigation

Swipe up on from the bottom of the screen.

1

• Recently-used apps appear.

• If you tap the app icon, the App info, Multi window and Pop-up

window menus appear.

Tap the app icon on the top left of the app to be displayed in the

2

multiwindow and select Multi window.

• The selected app appears at the top half of the screen.

Tap the other app to be displayed in the multi window.

3

• The selected app appears at the bottom half of the screen.

When using gesture and button navigation

Swipe up on up from the bottom of the screen.

1

• Recently-used apps appear.

• If you tap the app icon, the App info, Multi window and Pop-up

window menus appear.

Tap the app icon on the top left of the app to be displayed in the

2

multiwindow and select Multi window.

• The selected app appears at the top half of the screen.

Tap the other app to be displayed in the multi window.

3

• The selected app appears at the bottom half of the screen.

Basic Functions 77

When using default navigation bar

Tapn on the navigation bar.

1

• Recently-used apps appear.

• If you tap the app icon, the App info, Multi window and Pop-up

window menus appear.

Tap the app icon on the top left of the app to be displayed in the

2

multiwindow and select

• The selected app appears at the top half of the screen.

Tap the other app to be displayed in the multi window.

3

• To adjust the size of the split screen, drag the bar on the center of the

screen.

• To deactivate the multi window feature, drag the center bar up or down

to the end of the screen.

• The multi window feature is not supported in some LG apps or apps

downloaded from the Play Store.

.

Basic Functions 78

Memory card encryption

You can encrypt and protect data saved on the memory card. The
encrypted data in the memory card cannot be accessed from another
device.

Tap Settings Lock screen & security Encryption &

1

credentials

Read the on-screen overview of memory card encryption and then tap

2

Continue to continue.

Select an option and tap Encrypt now.

3

• New data encryption: Encrypt only data that is saved on the

memory card after encryption.

• Full encryption: Encrypt all the data currently saved on the memory

card.

• Exclude media files: Encrypt all files, except for media files such as

music, photos and videos.

• Once memory card encryption starts, some functions are not available.

• If the device is turned off while encryption is underway, the encryption

• Encrypted files are accessible only from the device where the files were

• The encrypted memory card cannot be used on another device. To use

• You can activate memory card encryption even when no memory card

Encrypt SD card.

process will fail, and some data may be damaged. Therefore, be sure to
check if the battery level is sufficient before starting encryption.

encrypted.

the encrypted memory card on another mobile device, format the card.

is installed into the device. Any memory card that is installed after
encryption will automatically be encrypted.

Basic Functions 79

Taking screenshots

You can take screenshots of the current screen you are viewing.

Via a shortcut

Press and hold the Power/Lock key and the Volume Down key at the
same time for at least two seconds.

• Screenshots can be viewed from the Screenshots folder in Gallery.

Via Capture+

On the screen where you want to take a screenshot, drag the status bar
downwards, then tap

• When the screen is turned off or locked, you can access Capture+

by pressing the Volume Up key twice. To use this feature, tap
Settings Extensions Shortcuts and turn on Open Capture+.

Writing notes on a screenshot

• See

.

for details.

Basic Functions 80

Entering text

Using the Smart toolbar

You can use various keyboard input methods in one place. You can select
the desired input method from the top of the keyboard.

Select the desired keyboard input method from the Smart toolbar.

1

Tap , then touch and drag each tool to reorganize as desired.

2

Smart toolbar

• Some supporting input methods may differ depending on the device

you have.

• You can turn on or off the Smart tool feature from the keyboard

settings.

Basic Functions 81

Smart Tool

Tap to hide the smart tools.

Tap to add emojis.

Tap to add avatar stickers.

Tap to add ani-stickers.

Tap to enter text by using voice.

•To maximize the voice command recognition, speak clearly.

•To enter text with your voice, make sure that your device is

•To select the language for voice recognition, tap

•This function may not be supported, or the supported languages

Tap to access keyboard settings.

Tap to open the clip tray.
For more information, please see

Tap to let the keyboard float, when you use the Multi-window
feature. You can also move the keyboard to the desired location.

Tap to open Draw chat.

Tap to bring the smart tools back.

connected to a network.

on the voice recognition screen.

may differ depending on the service area.

Clip Tray

Languages

.

Basic Functions 82

Using the Smart keyboard

You can use the Smart keyboard to enter and edit text.
With the Smart keyboard, you can view text as you type without

bothering to alternate between the screen and a conventional keyboard.
This allows you to easily find and correct errors when typing.

Moving the cursor

With the Smart keyboard, you can move the cursor to the exact position
you want. When typing text, touch and hold on the space bar and then
drag left or right.

• This option is available only on the QWERTY keyboard.

Basic Functions 83

Suggesting words

Smart keyboard automatically analyzes your usage patterns to suggest
frequently used words as you type. The longer you use your device, the
more precise the suggestions are.

Enter text, then tap a suggested word.

• The selected word is automatically entered. You do not need to

manually type every letter of the word.

Changing the QWERTY keyboard layout

You can add, delete or rearrange keys on the bottom row of the keyboard.

Tap Settings System Language & keyboard Manage

1

keyboards
keyboard layout.

You can also tap
keyboard layout.

Tap a key on the bottom row, then drag it to a desired position.

2

LG Keyboard Keyboard height and layout QWERTY

Keyboard height and layout QWERTY

EN

Basic Functions 84

•

This option is available on the QWERTY, QWERTZ and AZERTY keyboards.

• This function may not be supported for some languages.

Extended keyboard mode

You can set to display number keys on the top row of the keyboard.

Settings System Language & keyboard Manage

Tap

keyboards
keyboard

You can also tap Keyboard height and layout Extended keyboard

LG Keyboard Keyboard height and layout Extended

.

.

Showing symbols on keys

You can set to show symbols in the character keys.

Tap Settings System Language & keyboard Manage

1

keyboards
on keys
You can also tap Keyboard height and layout Symbols on
keys

To enter a symbol, touch and hold the corresponding key and select

2

the desired symbol.

LG Keyboard Keyboard height and layout Symbols

.

.

Basic Functions 85

Customizing the keyboard height

You can customize the keyboard height to maximize hand comfort when
typing.

Tap Settings System Language & keyboard Manage

1

keyboards
height.

You can also tap
height.

Adjust the keyboard height.

2

LG Keyboard Keyboard height and layout Keyboard

Keyboard height and layout Keyboard

Selecting a landscape keyboard mode

You can select a landscape keyboard mode from several choices.

Tap Settings System Language & keyboard Manage

1

keyboards
type in landscape.

You can also tap
in landscape.

Select a keyboard mode.

2

LG Keyboard Keyboard height and layout Keyboard

Keyboard height and layout Keyboard type

Basic Functions 86

Splitting the keyboard

You can split the keyboard in half and place each piece on either side of
the screen when the screen is in landscape mode.

To split the keyboard, turn the device horizontally and spread it apart
on both sides with holding the keyboard with two fingers. To attach the
keyboard, close it with pressing with two fingers.

One-handed operation mode

You can move the keyboard to one side of the screen so that you can use
the keyboard with one hand.

Tap Settings System Language & keyboard Manage

1

keyboards
handed operation.

You can also tap
operation.

Press the arrow displayed next to the keyboard to move the keyboard

2

in the desired direction.

LG Keyboard Keyboard height and layout One-

Keyboard height and layout One-handed

Basic Functions 87

Adding languages to the keyboard

You can make additional languages available for keyboard input.

Tap Settings System Language & keyboard Manage

1

keyboards
You can also tap

Select the languages you want to use on the keyboard.

2

LG Keyboard Select languages.

Select languages.

Copy and Paste

You can cut or copy text from an app, and then paste the text into the
same app. Or, you can run other apps and paste the text into them.

Touch and hold around the text you want to copy or cut.

1

Drag / to specify the area to copy or cut.

2

Select either CUT or COPY.

3

• Cut or copied text is automatically added to the clipboard.

Touch and hold the text input window, then select PASTE.

4

• If there is no item that has been copied or cut, the PASTE option will

not appear.

Basic Functions 88

Clip Tray

If you copy or cut an image or text, it is automatically saved to the clip tray
and can be pasted to any space at any time.

On the keyboard tap .

1

You can also touch and hold the text input window, then select CLIP
TRAY.

Select and paste an item from the clip tray.

2

• A maximum of 20 items can be saved to the clip tray.

to lock saved items in order not to delete them, even when

• Tap

the maximum quantity is exceeded. A maximum of ten items can be
locked. To delete locked items, unlock them first.

to delete the items saved to the clip tray.

• Tap

• The clip tray may not be supported by some downloaded apps.

Content sharing

Playing content from another device

You can play photos, videos or songs saved on your device from a TV.

Connect the TV and your device to the same Wi-Fi network.

1

While viewing the items from the Gallery or Music app, tap or

2

Play on other device.
Or tap
tap

Select the TV you want to connect to.

3

Settings Connected devices Screen sharing and then

to activate it.

• Google Play services should be up to date in order to use Chromcast.

Basic Functions 89

Viewing content from nearby devices

You can view content from various devices, such as a computer, NAS or
mobile device, by using the Gallery or Music app.

Settings Connected devices Media server, then tap

Tap
Content sharing

to activate it.

Connecting the devices

Connect both your device and a device that supports DLNA function to
the same wireless network.

• Make sure that File sharing (DLNA) is activated on both devices.

Searching for nearby devices

You can view a list of DLNA devices on the same network by selecting the

Nearby devices menu in each app.

Use content from nearby devices as if you were using it on your device.

Sending or receiving files

You can share files between your device and another LG device, tablet or
computer.

Sending files

From the Gallery or File Manager app, tap Share or , then select a
device on the file sharing list.

Receiving files

Drag the status bar downward and then tap File sharing.
If your device does not support the file sharing feature, tap

Connected devices File sharing SmartShare Beam .

Basic Functions 90

Settings

• Make sure that your device is connected to the same wireless network

as the file transfer target device.

• Make sure that File sharing (DLNA) is activated on both devices.

Do not disturb

You can limit or mute notifications to avoid disturbances for a specific
period of time.

Settings Sound Do not disturb.

Tap

• Mode and select the mode you want:

- Priority only: Receive sound or vibrate notifications for the selected

apps. Even when Priority only is turned on, alarms still sound.

- Total silence: Disable both the sound and vibration.

• Select priorities: Receive alarms and the notifications for the selected

apps.

- App notifications: Select apps to receive the notifications.

- Calls from: Set up a range of notifications when receiving a call.

• Repeated calls: Second call from same caller within 15 min is not

silenced.

- Messages from: Set up a range of notifications when receiving a
message.

• Use Do not disturb: Turn on the Do not disturb feature.

• SCHEDULE: Set the schedule for which you want to turn on the Do

not disturb feature.

• Help: View the help for Do not disturb.

Basic Functions 91

03

Useful Apps

Installing and uninstalling apps

Installing apps

Access an app store to search and download apps.

• You can use SmartWorld, Play Store or the app store provided by your

service provider.

• Some app stores may require you to create an account and sign in.

• Some apps may charge fees.

• If you use mobile data, you may be charged for data usage, depending

on your pricing plan.

• SmartWorld may not be supported depending on the area or service

provider.

Uninstalling apps

Uninstall apps that you no longer use from your device.

Uninstalling with the touch and hold gesture

Touch and hold any empty area of the Home screen, and then tap of
the app you want to delete.

• Uninstalled apps can be reinstalled within 24 hours of uninstallation.

App trash

See

Uninstalling by using the settings menu

Tap Settings Apps & notifications App info, select an app, then
tap Uninstall.

for details.

• Some apps cannot be uninstalled by users.

Useful Apps 93

Uninstalling apps from the app store

To uninstall an app, access the app store from which you downloaded the
app and uninstall it.

Installing and uninstalling apps during the
setup

When you turn on the device for the first time, you can download
recommended apps.

You can skip to the next step without installation.

App trash

You can view the uninstalled apps on the Home screen. You can also
reinstall apps within 24 hours of uninstallation.

Tap Management App trash.

1

You can also touch and hold an empty area of the Home screen, then
tap App trash.

Choose the desired option.

2

• Restore: Restore the selected app.

: Remove the uninstalled apps permanently from the device.

•

• Uninstalled apps are automatically removed from the device 24 hours

after they were uninstalled. If you want to reinstall the uninstalled apps,
you must download them again from the app store.

• This feature is activated on the default Home screen only. If you

uninstall apps while using the EasyHome screen or other launcher, they
are immediately and permanently removed from the device.

Useful Apps 94

App Shortcuts

On the Home screen, touch and hold an app icon such as Phone,
Messages, Camera, Gallery and Settings to display a quick access menu.
Use apps more easily through App Shortcuts.

to set a widget for the app.

• Tap

• Tap to check the app information.

• This feature is available only on some apps.

Useful Apps 95

Phone

Voice call

Make a phone call by using one of the available methods, such as manually
entering a phone number and making a call from the contact list or the
list of recent calls.

Making a call from the keypad

Tap Dial.

1

Make a call by using a method of your choice:

2

• Enter a phone number and tap

• Touch and hold a speed dial number.

• Search for a contact by tapping the initial letter of a contact name

in the contact list, and then tap

• To enter "+" when making an international call, touch and hold number

0.

• See

Adding contacts

speed dial list.

for details on how to add phone numbers to the

Making Calls from Contacts

Contacts.

1

After selecting the number you want to call from the list of contacts,

2

tap

.

.

.

Useful Apps 96

Answering/Ending a call

To answer a call, drag on the incoming call screen.

• When the stereo headset is connected, you can make calls by using the

call/end button on the headset.

• To end a call with the Power key, tap

internet
with the Power key.

Call Answer and end calls and then activate End call

Settings Network &

Rejecting a call

To reject an incoming call, drag across the incoming call screen.

• To send a rejection message, drag the rejection message option

across the screen.

• To add or edit a rejection message, tap

internet
with message.

• When a call is coming in, press the Volume Up, Volume Down or Power/

Lock key to mute ringtone or vibration, or to hold the call.

Call Call blocking & Decline with message Decline

Settings Network &

Checking an incoming call while using an app

When a call comes in while using an app, a pop-up notification can be
displayed at the top of the screen. You can receive the call, reject the call,
or send message from the pop-up screen.

• Tap Settings Network & internet Call Additional settings

Show voice calls while in an app and then select the desired way you

would like to display the incoming call while using an app.

• Floating bar must be enabled if you want to check the calls received

using the floating bar while using an app. For more details, refer to

Floating Bar overview

.

Useful Apps 97

Viewing missed calls

If there is a missed call, the status bar at the top of the screen displays .
To view missed call details, drag the status bar downwards. You can also

Call logs.

tap

Functions accessible during a call

During a call, you can access a variety of functions by tapping the
on-screen buttons:

• Add call: Allows you to add a call to the current conversation.

• Contacts: Allows access to your contacts list.

• Dialpad: Display or hide the dial pad.

• Speaker: Turn on the speakerphone function.

• Mute: Block your voice so that the other party cannot hear your voice.

• Bluetooth: Switch the call to a Bluetooth device that is paired and

connected.

: End a call.

•

• Some functions are not available during a video call.

• Available setting items may vary depending on the area or service

provider.

Useful Apps 98

Making a three-way calling

You can make a call to another contact during a call.

During a call, tap Add call.

1

Enter a phone number and tap .

2

• The two calls are displayed on the screen at the same time, and the

first call is put on hold.

To start a conference call, tap Merge calls.

3

• You may be charged a fee for each call. Consult with your service

provider for more information.

Viewing call records

To view recent call records, tap Call logs. Then, you can use the
following functions:

• To view detailed call records, select a contact. To make a call to the

selected contact, tap

• To delete call records, tap Delete.

• The displayed call duration may differ from the call charge. Consult with

your service provider for more information.

• The deleted call history can not be restored.

• Pinch two fingers or spread your fingers apart to adjust the font size of

call logs or contacts.

.

Configuring call options

You can configure various call options.

Tap Dial or Call logs.

1

Tap Call settings and then configure the options to suit your

2

preferences.

Useful Apps 99