OWNER’S MANUAL
FRIDGE
Please read this owner’s manual thoroughly before operating and keep it handy for reference at all times.
BRUKER´S MANUAL
KJØLESKAP
Vennligst les brukermanualen nøye før bruk og oppbevar den tilgjengelig for referanse hele tiden.
ANVÄNDAR'HANDBOK
KYL
Läs igenom denna användar’handbok innan du börjar använda kylen/frysen och spara den sedan för att kunna ta fram den vid behov.
BRUGERVEJLEDNING
KØLESKAB
Før betjening af enheden skal man læse denne Brugervejledning omhyggeligt igennem og opbevare den på et til enhver tid tilgængeligt sted.
KÄYTTÖOHJEET
JÄÄKAAPPI
Lue nämä käyttöohjeet huolellisesti ennen laitteen käyttöä ja säilytä niitä käsillä tulevaa tarvetta varten.
SUOMI DANSK SVENSKA NORSK ENGLISH
P/No. : MFL62525409 |
www.lg.com |
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Table of Contents |
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Introduction |
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Registration |
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4 |
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Important Safety Instruction |
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4 |
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Operation |
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Identification of Parts |
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Temperature Control |
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Display Panel For Temperature Control |
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Power |
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How to adjust the temperature |
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in the refrigerator compartment |
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Super Cooling |
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Self Test |
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Suggestion On |
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Door Alarm |
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Low-temperature catalyst deodorization system |
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Food storage |
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(removing the odor) |
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How to store food properly |
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Storing Food |
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Care and |
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General Information |
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Maintenance |
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How to disassemble each component |
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Cleaning |
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Trouble Shooting |
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Trouble Shooting |
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* Refer to Installation Insturction for details. |
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Introduction
Registration
Introduction The model and serial number are found on the rear of this unit. This number is unique to this unit and not available to others. You should record requested information here and retain this guide as a permanent record of your purchase. Staple your receipt here.
Date of Purchase :
Dealer Purchased From :
Dealer Address :
Dealer Phone No. :
Model No. :
Serial No. :
Important Safety Instruction
BASIC SAFETY PRECAUTIONS
This guide contains many important safety messages.
Always read and obey all safety messages.
This is the safety alert symbol. It alerts you to safety messages that inform you of hazards that can kill or hurt you or others or cause damage to the product. All safety messages will be preceded by the safety alert symbol and the hazard signal word DANGER, WARNING, or CAUTION. These words mean:
DANGER You will be killed or seriously injured if you don’t follow instructions.
WARNING You can be killed or seriously injured if you don’t follow instructions.
CAUTION Indicates an imminently hazardous situation which, if not avoided, may result in minor or moderate injury, or product damage only.
All safety messages will identify the hazard, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.
4
Introduction
Important Safety Instruction
WARNING
To reduce the risk of fire, electric shock, or injury to persons when using your product, basic safety precautions should be followed, including the following. Read all instructions before using this appliance.
1. When connecting the power
A dedicated outlet should be used.
• Using several devices at one outlet may cause fire.
• If unit is connected to an earth leakage breaker it may trip resulting in spoiled food.
Do not allow the power plug to face upward or to be crushed at the back of the fridge-freezer.
If the cord is crushed behind the
refrigerator it may damage the cable
resulting in fire. An upward facing plug may pull loose under the weight of the
cord resulting in electrical failure
causing fire or the fridge turning off and spoiling food.
Prevent the power cord from being crushed or kinked if the refrigerator is pushed in after the power plug is extracted during the installation.
Crushed or kinked cables can become the cause of fire or electric shock.
When moving your appliance away from the wall, be careful not to roll over or damage the power cord.
Do not allow heavy objects to kink or crush the power cord.
It may damage the power cord and become a cause of fire or electric shock.
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Introduction
Important Safety Instruction
Do not extend or modify the length of the power plug.
This may become the cause of fire or electric shock.
Unplug the power plug when cleaning, handling or replacing the interior lamp of the fridge-freezer.
• It may cause electric shock or injury.
• When replacing the interior lamp of the fridge-freezer, make sure that the insulating rubber ring within the socket is not taken off.
Do not pull out the cord or touch the power plug with wet hands.
It may cause electric shock or injury.
Remove water or dust from the power plug and insert it with the ends of the pins
securely connected.
Dust, water or unstable connection may cause fire or electric shock.
Do not disconnect by pulling on the cord. Always disconnect by grasping and pulling on the plug top.
Pulling on the cable may damage the cable resulting in electric shock or fire.
6
Introduction
Important Safety Instruction
Make sure of grounding.
Consult a qualified electrician or service person if the grounding instructions are not completely understood, or if you have doubts on whether the appliance is properly
grounded.
Incorrect grounding may lead to electric shock in the event of a breakdown.
Always have unit grounded in accordance with local regulations.
If incorrectly grounded it may become the cause of a fire.
When the power cord or the power plug is damaged or the holes of the outlet
are loosed, do not use them.
It may cause electric shock or be the cause of a fire.
Wait for 5 minutes or longer when reconnecting the plug.
It may cause the operation of the refrigerator to fail.
After 5minutes
2. When using the fridge-freezer
Do not place heavy objects or liquid filled objects on the top of the refrigerator.
Heavy objects may fall when opening and closing doors resulting in injury. Liquid filled objects may leak or fall and break resulting in injury, or electric shock.
Do not lean on or hang from the doors or shelves of the refrigerator.
This may damage the doors or shelves of the refrigerator or cause it to topple
over resulting in injury and damage. Always supervise children when they are near the refrigerator.
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Introduction
Important Safety Instruction
Prevent children from entering the product.
It may endanger the life of a child if the child enters the refrigerator.
Take care when opening and closing the refrigerator doors. Vigorous opening or closing may cause the contents to topple out resulting in injury or damage.
Do not install the refrigerator in a damp or wet environment.
Moisture may penetrate electrical components resulting in fire or electric shock.
Do not store or use Inflammable materials in or around the refrigerator.
It may become the cause of an explosion or fire.
Do not use or place heated or flame based scented products (Such as scented candles
or incent burners) in the fridge to deodorise.
It may become the cause of an explosion or fire.
8
Introduction
Important Safety Instruction
Do not store medicine or academic materials in the fridge-freezer.
If materials with strict temperature restrictions, such as medicines, are stored, they may deteriorate or react undesirably resulting in possible harm
or risk.
Do not use any combustible spray near the fridgefreezer.
It may become the cause of an explosion or fire.
Avoid any heating devices. Install in places away from any flame. Such as fireplaces, heaters and ovens. Pay particular attention to
avoid locating near gas related products.
It may become the cause of an explosion or fire.
Do not place flower vases, cups, cosmetics, medicine or any container with water on the fridge-freezer.
It may fall, leak or spill resulting in possible electric shock or fire.
In case of a heavy electrical storm or if unit is not to be used for a long period of time,
disconnect the power plug.
There is a possibility for electrical damage. This may lead to an electric shock or fire.
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Introduction
Important Safety Instruction
DO NOT use a water damaged unit until it has been certified safe by a licensed
electrician or similarly qualified person.
It may be the cause of an electric shock or fire.
When gas is leaked, do not touch the fridge/freezer or the outlet and ventilate the room immediately.
• The explosion by spark may cause fire or burn.
• Because this fridge/freezer uses natural gas (isobutene, R600a) as the environment-friendly
refrigerant, even a small amount (80~90g) is combustible. When the gas is leaked by the severe damage during delivering, installing or using the fridge/freezer, any spark may cause fire or burn.
Do not spray water on either the inside or outside of the refrigerator. Do not use alcohol or mineral based cleaners on the refrigerator (such as Benzene or Thinners).
These may deteriorate or penetrate the insulation or electrical components resulting in possible electric shock, fire or damage to refrigerator.
When any strange smell or smoke is detected from the fridge-freezer, disconnect the power plug immediately and contact a service center.
Continuing to run unit may result in Damage or fire.
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Introduction
Important Safety Instruction
Do not allow any person except a qualified engineer to disassemble, repair or alter the fridgefreezer.
It may cause injury, electric shock or fire.
Do not use the fridge-freezer for non-domestic puposes (storing medicine or testing material, or use in a mobile application.)
It may cause an unexpected risk such as fire, electric shock, deterioration of
stored material or chemical reaction.
When disposing the fridge-freezer, remove the doors from the refrigerator.
Failure to do so may cause a child to become trapped inside.
This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
Children should be supervised to ensure that they do not play with the appliance.
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Introduction
Important Safety Instruction
Install the fridge-freezer on a solid and level floor.
Installing it in an unstable place may cause death by the refrigerator falling down when opening or closing the door.
Do not insert hands or a metal object into the exit of cool air, the cover, the bottom of the fridgefreezer, the heatproof grill (exhaust hole) at the back.
It may cause an electric shock or injury.
CAUTION
Violating this direction may cause injury or damage to house or contents. Always be careful, please.
Do not touch food or containers in the freezer with wet hands.
It may cause frostbite.
Ensure that all foods and containers are stored or stacked in a stable manner.
The food may fall during opening and closing of the door of the refrigerator and hurt people.
Do not put filled bottles in the freezer.
It may freeze the contents and break the bottle possibly resulting in injury.
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Introduction
Important Safety Instruction
Do not insert hands into the bottom of the fridgefreezer.
The iron plate at the bottom may cause injury.
Carry the fridge-freezer with the handles at the bottom of the front and the top of the rear.
Otherwise, your hands may slip possibly resulting in injury or product damage. Because the product is heavy, carrying it alone may hurt people or accidents may occur.
Because opening or closing the door of the fridgefreezer may cause injury to other people around it, be careful, please.
Opening both doors can result in fingers or hands being crushed in the small gap between the doors. Open doors could result in children being hurt by the corners of the doors
(particularly the freezer door as lower edge might be out of line of site).
Do not put any living animal in the fridge-freezer.
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Introduction
Important Safety Instruction
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Warning |
Precaution |
• This fridge-freezer must be properly installed and |
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located in accordance with the Installation Instruction |
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before it is used. |
•Before you install this fridge-freezer refer to installation manual.
•Never unplug your fridge-freezer by pulling on the power cord. Always grip plug firmly and pull straight out from the outlet.
•After your fridge-freezer is in operation, do not touch the cold surfaces in the freezer compartment, particularly when hands are damp or wet. Skin may adhere to these extremely cold surfaces.
•Pull out the power plug prior to cleaning the fridgefreezer.
Never damage, serverely bend, pull out, or twist the power cord because power cord damage may cause a fire or electric shock.
Never place glass products in the freezer because they may be broken when their inner contents are frozen.
•Do not directly spray water inside or outside the fridge/freezer.
There is a risk of explosion or fire.
•Do not insert the power plug with wet hands. You may receive an electric shock.
•Do not install the fridge/freezer in a damp place, where it could be splashed with water.
Water may penetrate electrical components causing a risk of fire, electric shock or damage.
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Introduction
Important Safety Instruction
•Do not disassemble, repair or alter the appliance. It may cause fire or abnormal operations, which may lead to injury.
•Pull the power plug out of the socket before replacing the interior light in the refrigerator.
Otherwise, there is a risk of electric shock.
•If possible, connect the fridge-freezer to its own individual electrical outlet to prevent it and other appliances or household lights from causing an overload.
Do not modify or It will cause electric shock or fire. extend the Power
Cord length
Accessibility of The supply plug of the refrigerator-freezer should be Supply Plug placed in easy accessible position for quick disconnection
in emergency.
Supply Cord If the supply cord is damaged, it must be replaced by the Replacement manufacturer or its service agent or a similarly qualified
person in order to avoid a hazard.
Danger Risk of child entrapment.
Before you throw away your old refrigerator or freezer:
Take off the doors.
Leave the shelves in place so that children may not easily climb inside.
Don't store Don't store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
Grounding In the event of an electric short circuit, grounding (Earthing) (earthing) reduces the risk of electric shock by providing
an escape wire for the electric current. In order to prevent possible electric shock, this appliance must be grounded. Improper use of the grounding plug can result in an electric shock.
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Introduction
Important Safety Instruction
Warning |
Keep ventilation openings, in the appliance |
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enclosure or in the built-in structure, clear of |
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obstruction. |
Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.
Do not damage the refrigerant circuit.
Do not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer.
The refrigerant and insulation blowing gas used in the appliance require special disposal procedures. When disposal, please consult with service agent or a similarly qualified person.
This appliance contains a small amount of isobutane refrigerant (R600a), natural gas with high environmental compatibility, but it is also combustible. When transporting and installing the appliance, care should be taken to ensure that no parts of the refrigerating circuit are damaged. Refrigerant squirting out of the pipes could ignite or cause an eye injury. If a leak is detected, avoid any naked flames or potential sources of ignition and air the room in which the appliance is standing for several minutes.
In order to avoid the creation of a flammable gas air mixture if a leak in the refrigerating circuit occurs, the size of the room in which the appliance may be sited depends on the amount of refrigerant used. The room must be 1m2 in size for every 8g of R600a refrigerant inside the appliance. The amount of refrigerant in your particular appliance is shown on the identification plate inside the appliance.
Never start up an appliance showing any signs of damage. If in doubt, consult your dealer.
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Introduction
Important Safety Instruction
Caution |
• If the wall socket is loose, do not insert the power |
plug.
It may cause an electric shock or fire.
•Never unplug your refrigerator by pulling on the power cord. Always grip plug firmly and pull it straight out from the outlet.
You may disconnect a wire and cause a short circuit that could cause an electric shock or fire.
•Do not use a wet or damp cloth when cleaning the plug. Remove any foreign matter from the power plug pins.
Otherwise, there is a risk of fire.
•Do not put your hands into the bottom area of the appliance.
Any Sharp edges may cause personal injury.
•After unplugging the appliance, wait for at least five minutes before plugging it again to the wall socket.
Abnormal operation of the freezer may cause material damage.
•If the appliance is not to be used for a long time, pull out the power plug.
Any deterioration in the insulation may cause fire.
•Do not let children touch or play with the control panel on the front of the appliance.
•The refrigerant used in a fridge/freezer and the gases in the insulation material require special disposal procedures. Ensure that none of the pipes on the back of the appliances are damaged prior to disposal.
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Introduction
Identification of Parts
Lamp |
Removable |
Glass Shelf |
Bottle Shelf |
Snack Corner |
Multi-Air Flow Duct |
Lamp |
Vegetable Drawer |
Used to keep fruits and |
vegetables crisp. |
Dairy Corner
Door Basket
Egg Tray
Bottle Guide
2 Bottle
Door Basket
Leveling Screw
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Operation
Temperature Control
Your fridge has controls that let you regulate the temperature in the fridge compartments.
Display Panel For
Temperature Control
Adjusting the temperatures and functions
Display Panel
SUPERCOOL |
REF.TEMP. |
POWER |
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3SECS |
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Super Cooling |
Power |
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Temperature Adjustment Button
for Refrigerator Compartment
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Operation
Power • If you push button more than 3 seconds you can switch on or off the Refrigerator.
POWER
3SECS
How to adjust the |
• The initial Temperature of the Refrigerator |
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temperature in the |
Compartment is 0°C and 6°C respectively. |
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refrigerator |
You can now adjust the temperature of the |
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compartment |
compartments as you want. |
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• When you press the temperature |
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control button, the temperature |
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REF.TEMP. |
of the Refrigerator part is |
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change by 1 degree. |
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Note |
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The actual inner temperature varies depending on the |
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food status, as the indicated setting temperature is a |
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target temperature, not actual temperature within |
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refrigerator. |
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Refrigeration function is weak in the initial time. Please |
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adjust temperature as above after using refrigerator for |
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minimum 2~3 days. |
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20
Operation
Super Cooling |
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Please select this function for prompt cooling. |
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This function is used when you want to cool the foods |
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quickly. Press the SUPER COOL (Super Cooling) button |
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once, and then the quick cool operation starts with the |
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lamp it. |
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The Super Cooling operation takes about 2 hours. |
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When its operation ends, it automatically returns to the |
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previous temperature setting. If you want to stop the |
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quick cool operation, press the SUPER COOL button |
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once more, the lamp goes out, and the Super Cooling |
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operation stops and the refrigerator returns to the |
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previous temperature setting. |
SUPERCOOL
SUPERCOOL SUPERCOOL
In selecting |
In selecting |
"On" |
"Off" |
Self Test This function allows you to check for operational problems. If you think you have a problem with your fridge, then press the temperature control button:
-If the indicate lights move up or down, then there is no problem with your fridge.
-If the indicate lights do not move up or down, then please leave the power connected and call your nearest service agent.
Door Alarm When the door of the fridge is left open for a while, the alarm sounds.
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Operation
Low-temperature catalyst deodorization system (removing smells)
Features 1. The deodorizer will not harm any stored food while it maintains odor reduction.
2.It is advised to place food stuff
that has a strong odor in a sealed container before storing in the refrigerator. Pay particular attention to fermented foods etc as the strong smells may permeate other stored foods.
How to store food properly
Refrigerator shelf Place dishes or food properly spaced.
Bottle shelf Store beverage bottle or wine bottle with the height 275mm or smaller here. (Place the glass bottle carefully because it may break.)
Snack Place small food such as cookies and bread
compartment here. (Do not place bottles or jars in this compartment.)
Vegetable Place vegetable or fruit here. compartment
Dairy goods Place dairy goods such as butter and cheese compartment here.
2L bottle shelf Place 2.0L bottle or other big-size bottle here.
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Suggestions on food storage
Storing Food
Caution • Do not store food which goes bad easily at low temperature, such as banana, and melon.
•Allow hot food to cool prior to storing. Placing hot food in the fridge could spoil other food, and lead to higher electric bills.
•When storing the food, use a container with a lid. This prevents moisture from evaporating, and helps food to keep its taste and nutrients.
•Do not block air vents with food. Smooth circulation of cold air keeps fridge temperature even.
•Do not open the door frequently. Opening the door lets warm air enter the fridge, and cause the temperature to rise.
•Never keep too many foods in door rack, as this may stop the door from fully closing.
•Do not refreeze food that has been thawed. This causes loss of taste and nutrition.
•Do not store pharmaceutical products, scientific materials or other temperature sensitive products in the refrigerator. Products that require strict temperature controls must not be stored in the refrigerator.
•If you want to quick cool new food, place it on the middle drawer of fridge compartment, and then press the Super Cooling button.
Note If you keep the fridge in a hot, and humid place, frequently open its door or place a lot of vegetables in it, dew may form in it, which has no effect on its performance. Remove the dew with a lint free cloth.
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Care and Maintenance
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General Information |
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Power Failure |
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1~2 hour power failure does no harm to the foods |
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stored. Try to avoid opening and closing the door too |
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frequently. |
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If You Move |
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Take out foods from the fridge and firmly fix the loose |
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shelves, draws and accessories with tape. |
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Do not move the fridge by sliding. |
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Anti-Condensation |
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Anti Condensation |
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Pipe |
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The Anti-Condensation |
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front side of fridge as well |
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as on the partition between |
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fridge compartment to |
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prevent dewing. |
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Especially after installation |
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or when ambient |
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temperature is high, the |
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fridge may feel hot, which |
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is quite normal. |
24
Care and Maintenance
How to disassemble each component
It can be possible to disassemble only when the door is opened by 90° or wider. Disassembling should be done by the reverse order of assembling.
Indoor lamp Disconnect the power plug or turn off the main power before disassembling.
- Insert the fingers into the inside slot of the top cover and pull out it to remove.
- Push the upper part of the
middle cover and pull out
1 it to remove.
- Turn counterclockwise the
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indoor lamp to disassemble.
-Use the 240V 30W bulb for the refrigerator as indoor lamp.
-Because the indoor lamp is consumable, when the indoor lamp is not turned on, purchase it from the LG Electronics Service Center and directly replace it to use.
Caution |
• You must check the O-RING, which is made from |
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rubber. |
•Don’t touch the lamp, if the light was on for a long time. Because it can be very hot.
Note |
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• Lamp capacity is MAX 30W. |
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• The lamp will remain “ON” for 7minutes if the door is |
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left open and then it turns “OFF” for safety. (If you |
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reopen the door, the lamp is “On”.) |
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25
Care and Maintenance
Refrigerator/ |
Slightly pull out and then |
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2 |
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Bottle shelf |
slightly lift up and pull out |
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the front side of the shelf |
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1 |
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to remove. |
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Snack |
Pull out and then slightly lift |
compartment |
up and pull out it to remove. |
Vegetable |
Pull out and then slightly lift |
compartment |
up and pull out the vegetable |
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compartment to remove as |
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shown at the figure. |
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After removing the vegetable |
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compartment, slightly lift up |
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and pull out the front side of the vegetable compartment |
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cover to remove. |
Dairy goods Hold both sides of the dairy goods compartment compartment, and then lift up and
pull out it to remove.
Refrigerator basket Hold both sides of the refrigerator basket, and then lift up and pull out it to remove.
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Care and Maintenance |
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Deodorant |
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- Insert the ‘-’ screwdriver into |
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the top of the deodorant cover |
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and pull out the cover to |
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remove. |
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- After removing the cover, pull |
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out the deodorant to remove. |
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- The deodorant may be reused by drying the deodorant |
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with the hair dryer or bathing it in the sun to remove |
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the soaked smell. |
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Note |
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Do not insert the screwdriver into the cool air opening. |
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To Reverse the |
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• Your fridge is designed with reversible doors, so that |
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Doors |
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they may open from either the left of right hand side |
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to suit your kitchen design. |
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Caution |
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However, When you want to reverse the doors, you |
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must contact a service agent. |
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Reversing the doors is not covered by the warranty. |
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27
Care and Maintenance
Cleaning
Before Cleaning Be sure to unplug the power or shutdown the main switch in your house.
Exterior Clean the outside of the fridge with a hot damp cloth with or without cleaning detergent. If you use a detergent, be sure to wipe it with a clean wet cloth.
Interior |
As above. |
After Cleaning Check that the power cord is not damaged, power plug has not overheated, and that the power plug is tightly inserted into the outlet.
Warning Be sure to dry the appliance with a cloth after washing it with water.
Do not use abrasive, petroleum, benzene, thinner, hydrochloride acid, boiling water, rough brush, etc, as they may damage parts of the fridge.
28
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Trouble Shooting |
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Before calling for service, check this list. |
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It may save you both time and expense. |
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This list includes common occurrences that are not |
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the result of defective workmanship or materials in |
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this appliance. |
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Problem |
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Possible Causes |
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Fridge does not |
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Power plug may be unplugged from the electric |
operate |
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outlet. |
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Plug it in securely. |
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• |
House fuse has blown or circuit breaker has |
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tripped. |
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Check and/or replace fuse and reset circuit breaker. |
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Power cut. |
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Check other appliances in the house for operation. |
Fridge |
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• |
Temperature control not set on proper position. |
Compartment |
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Refer to Temperature Control section. |
Temperature too |
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Appliance is placed close to heat source. |
warm |
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Warm weather-frequent door openings. |
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Door left open for a long time. |
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• |
Package holding door open or blocking air duct in |
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fridge compartment. |
Vibration or |
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The floor on which the fridge is installed may be |
Rattling or |
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uneven or the fridge may be unstable. |
Abnormal Noise |
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Level refrigerator by adjusting the leveling feet. |
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• |
Objects fallen or stored behind refrigerator. |
Frost or Ice |
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Door may have been left ajar or package holding |
Crystals on frozen |
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door open. |
Food |
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Door opened too frequently or for to long a |
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period. |
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Frost within package is normal. |
Moisture forms on |
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This phenomenon is likely to occur when |
Cabinet Surface |
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installation location is in a high humidity or damp |
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environment. |
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29 |
Wipe it with a dry towel. |
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Trouble Shooting
Problem |
Possible Causes |
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Moisture collects |
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Door opened too frequently or for to long a period. |
inside |
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In humid weather, air carries moisture into fridge when |
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doors are opened. |
Fridge has odor |
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Foods with strong odors should be tightly covered or |
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wrapped. |
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Check for spoiled food. |
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Interior needs cleaning. |
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Refer to CLEANING section. |
Door not closing |
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Food package is keeping door open. |
properly |
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Move packages that stop door from closing. |
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Fridge is not level. |
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Adjust the leveling screws. |
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The floor on which the fridge is installed may be |
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uneven or the fridge may be unstable. |
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Adjust leveling feet to create a slight tilt backwards on |
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the refrigerator. |
Interior light does |
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No power at outlet. |
not work |
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Light lamp needs replacing. |
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Refer to the Lamp Replacement section |
DISPOSAL OF YOUR OLD APPLIANCE
1. When this crossed-out wheeled bin symbol is attached to a product it means the product is covered by the European Directive 2002/96/EC.
2.All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities
appointed by the government or the local authorities.
3.The correct disposal of your old appliance will help prevent potential negative consequences for the environment and human health.
4.For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service or the shop where you purchased the product.
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