Lexmark X940e, X945e Owner's Manual

X940e, X945e

User's Guide

August 2011 www.lexmark.com

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. All other trademarks are the property of their respective owners.

740 West New Circle Road Lexington, Kentucky 40550

Contents 2

Safety information.....................................................................................12

Learning about the printer.........................................................................14

Printer configurations.............................................................................................................................14

Basic functions of the scanner.................................................................................................................14

Understanding the ADF and scanner glass..............................................................................................15

Understanding the control panel............................................................................................................16

Understanding the home screen.............................................................................................................17

Using the touch-screen buttons..............................................................................................................19

Installing options........................................................................................24

Installing internal options........................................................................................................................24

Available options .............................................................................................................................................. 24

Accessing the system board to install internal options ....................................................................................25

Installing a memory card ..................................................................................................................................26

Installing a flash memory or firmware card......................................................................................................27

Installing an internal print server or port interface card ..................................................................................29

Reinstalling the system board...........................................................................................................................30

Attaching cables......................................................................................................................................31

Loading paper and specialty media............................................................32

Setting the Paper Size and Paper Type....................................................................................................32

Loading the 520-sheet trays....................................................................................................................32

Loading the 520‑sheet trays .............................................................................................................................32

Using A5 or statement paper sizes ................................................................................................................... 34

Loading the 867‑ and 1133‑sheet trays..................................................................................................35

Using the multipurpose feeder...............................................................................................................36

Configuring Universal paper settings......................................................................................................39

Linking and unlinking trays......................................................................................................................39

Linking trays ...................................................................................................................................................... 39

Unlinking trays .................................................................................................................................................. 39

Changing a Custom Type <x> name.................................................................................................................. 40

Assigning a custom paper type name ...............................................................................................................41

Paper and specialty media guide................................................................42

Paper guidelines......................................................................................................................................42

Paper characteristics.........................................................................................................................................42

Contents 3

Unacceptable paper..........................................................................................................................................43

Selecting paper .................................................................................................................................................43

Selecting preprinted forms and letterhead ......................................................................................................43

Using recycled paper ........................................................................................................................................ 44

Using letterhead......................................................................................................................................44

Using transparencies...............................................................................................................................46

Using envelopes......................................................................................................................................46

Using labels.............................................................................................................................................47

Using card stock......................................................................................................................................47

Storing paper...........................................................................................................................................48

Supported paper sizes, types, and weights.............................................................................................48

Paper sizes supported by the printer................................................................................................................48

Paper types and weights supported by the printer .......................................................................................... 50

Paper types and weights supported by the finisher .........................................................................................50

Supported finishing features ............................................................................................................................51

Copying......................................................................................................54

Making copies.........................................................................................................................................54

Making a quick copy .........................................................................................................................................54

Copying using the ADF ......................................................................................................................................54

Copying using the scanner glass (flatbed) ........................................................................................................55

Copying photos........................................................................................................................................55

Copying on specialty media.....................................................................................................................55

Making transparencies ..................................................................................................................................... 55

Copying to letterhead ....................................................................................................................................... 56

Customizing copy settings.......................................................................................................................56

Copying from one size to another ....................................................................................................................56

Making copies using paper from a selected tray .............................................................................................. 56

Copying a document that contains mixed paper sizes .....................................................................................57

Copying on both sides of the paper (duplexing)...............................................................................................58

Reducing or enlarging copies............................................................................................................................ 58

Adjusting copy quality ......................................................................................................................................58

Collating copies.................................................................................................................................................59

Placing separator sheets between copies......................................................................................................... 59

Copying multiple pages onto a single sheet ..................................................................................................... 60

Creating a custom job (job build)...................................................................................................................... 60

Job interrupt............................................................................................................................................61

Placing information on copies.................................................................................................................61

Placing the date and time at the top of each page...........................................................................................61

Placing an overlay message on each page ........................................................................................................ 62

Canceling a copy job................................................................................................................................62

Contents 4

Canceling a copy job while the document is in the ADF ................................................................................... 62

Canceling a copy job while copying pages using the scanner glass ..................................................................62

Canceling a copy job while the pages are being printed .................................................................................. 63

Understanding the copy screens and options.........................................................................................63

Copy from ......................................................................................................................................................... 63

Copy to..............................................................................................................................................................63

Scale.................................................................................................................................................................. 63

Darkness ...........................................................................................................................................................64

Color ................................................................................................................................................................. 64

Photo ................................................................................................................................................................ 64

Sides (Duplex) ................................................................................................................................................... 64

Collate............................................................................................................................................................... 64

Options .............................................................................................................................................................64

Improving copy quality............................................................................................................................66

E-mailing....................................................................................................67

Getting ready to e-mail...........................................................................................................................67

Setting up the e-mail function ..........................................................................................................................67

Setting up the address book .............................................................................................................................67

Creating an e-mail shortcut.....................................................................................................................68

Creating an e-mail shortcut using the Embedded Web Server.........................................................................68

Creating an e-mail shortcut using the touch screen......................................................................................... 68

E-mailing a document..............................................................................................................................69

Sending an e-mail using the keypad .................................................................................................................69

Sending an e‑mail using a shortcut number ..................................................................................................... 69

Sending an e-mail using the address book ....................................................................................................... 69

E-mailing color documents......................................................................................................................70

Using profiles...........................................................................................................................................70

Creating an e-mail profile ................................................................................................................................. 70

E-mailing to a profile......................................................................................................................................... 70

Customizing e-mail settings.....................................................................................................................71

Adding e-mail subject and message information ............................................................................................. 71

Changing the output file type ...........................................................................................................................71

Canceling an e-mail.................................................................................................................................72

Understanding e-mail options.................................................................................................................72

Original Size ......................................................................................................................................................72

Sides (Duplex) ................................................................................................................................................... 72

Orientation ....................................................................................................................................................... 72

Binding ..............................................................................................................................................................72

E-mail Subject ...................................................................................................................................................72

E-mail Message .................................................................................................................................................72

Resolution ......................................................................................................................................................... 72

Contents 5

Send As .............................................................................................................................................................73

Content .............................................................................................................................................................73

Advanced Options.............................................................................................................................................73

Faxing........................................................................................................74

Getting the printer ready to fax..............................................................................................................74

Choosing a fax connection................................................................................................................................74

Using an RJ11 adapter ......................................................................................................................................75

Connecting directly to a telephone wall jack in Germany ................................................................................ 78

Connecting to a telephone ...............................................................................................................................79

Connecting to an answering machine............................................................................................................... 80

Connecting to a computer with a modem ........................................................................................................ 81

Setting the outgoing fax name and number .....................................................................................................83

Setting the date and time ................................................................................................................................. 83

Turning daylight saving time on or off ..............................................................................................................83

Sending a fax...........................................................................................................................................84

Sending a fax using the control panel...............................................................................................................84

Sending a fax using the computer ....................................................................................................................84

Creating shortcuts...................................................................................................................................84

Creating a fax destination shortcut using the Embedded Web Server .............................................................84

Creating a fax destination shortcut using the touch screen .............................................................................85

Using shortcuts and the address book....................................................................................................86

Using fax destination shortcuts ........................................................................................................................ 86

Using the address book ....................................................................................................................................86

Customizing fax settings..........................................................................................................................87

Changing the fax resolution..............................................................................................................................87

Making a fax lighter or darker ..........................................................................................................................87

Sending a fax at a scheduled time .................................................................................................................... 87

Viewing a fax log ............................................................................................................................................... 88

Canceling an outgoing fax.......................................................................................................................88

Canceling a fax while the original documents are still scanning.......................................................................88

Canceling a fax after the original documents have been scanned to memory................................................. 88

Understanding fax options......................................................................................................................89

Original Size ......................................................................................................................................................89

Content .............................................................................................................................................................89

Sides (Duplex) ................................................................................................................................................... 89

Resolution ......................................................................................................................................................... 89

Darkness ...........................................................................................................................................................89

Advanced Options.............................................................................................................................................90

Improving fax quality...............................................................................................................................90

Holding and forwarding faxes.................................................................................................................90

Holding faxes ....................................................................................................................................................90

Forwarding a fax ...............................................................................................................................................91

Contents 6

Scanning to an FTP address........................................................................93

Scanning to an FTP address.....................................................................................................................93

Scanning to an FTP address using the keypad .................................................................................................. 93

Scanning to an FTP address using a shortcut number ......................................................................................94

Scanning to an FTP address using the address book ........................................................................................94

Creating shortcuts...................................................................................................................................94

Creating an FTP destination shortcut using the Embedded Web Server ..........................................................94

Creating an FTP destination shortcut using the touch screen .......................................................................... 95

Understanding FTP options.....................................................................................................................95

Original Size ......................................................................................................................................................95

Sides (Duplex) ................................................................................................................................................... 95

Binding ..............................................................................................................................................................95

Resolution ......................................................................................................................................................... 95

Send As .............................................................................................................................................................95

Content .............................................................................................................................................................96

Advanced Options.............................................................................................................................................96

Improving FTP quality..............................................................................................................................96

Scanning to a computer or USB flash memory device.................................97

Scanning to a computer..........................................................................................................................97

Scanning to a USB flash memory device.................................................................................................98

Understanding scan to computer options...............................................................................................98

Quick Setup.......................................................................................................................................................98

Format Type...................................................................................................................................................... 99

Compression .....................................................................................................................................................99

Default Content ................................................................................................................................................ 99

Color ................................................................................................................................................................. 99

Original Size ......................................................................................................................................................99

Orientation ....................................................................................................................................................... 99

Sides (Duplex) ................................................................................................................................................... 99

Darkness .........................................................................................................................................................100

Resolution ....................................................................................................................................................... 100

Advanced Imaging........................................................................................................................................... 100

Improving scan quality..........................................................................................................................100

Printing....................................................................................................101

Installing printer software.....................................................................................................................101

Printing a document..............................................................................................................................101

Printing a document from Windows............................................................................................................... 101

Printing a document from a Macintosh computer .........................................................................................101

Printing confidential and other held jobs..............................................................................................102

Contents 7

Holding jobs in the printer..............................................................................................................................102

Printing confidential and other held jobs from Windows...............................................................................102

Printing confidential and other held jobs from a Macintosh computer .........................................................103

Printing from a USB flash memory device.............................................................................................104

Printing information pages....................................................................................................................105

Printing a menu settings page ........................................................................................................................105

Printing a network setup page........................................................................................................................ 105

Printing a directory list....................................................................................................................................105

Printing the print quality test pages ...............................................................................................................106

Canceling a print job..............................................................................................................................106

Canceling a print job from the control panel .................................................................................................. 106

Canceling a print job from the Windows taskbar ...........................................................................................106

Canceling a print job from the Windows desktop ..........................................................................................106

Canceling a print job from Mac OS 9 ..............................................................................................................107

Canceling a print job from Mac OS X ..............................................................................................................107

Printing in black and white....................................................................................................................107

Using Max Speed and Max Yield...........................................................................................................107

Clearing jams............................................................................................109

Avoiding jams........................................................................................................................................109

Understanding jam numbers and locations..........................................................................................109

200–203 paper jams..............................................................................................................................111

230–231 paper jams..............................................................................................................................111

241 paper jam.......................................................................................................................................114

242–244 paper jams..............................................................................................................................115

250 paper jam.......................................................................................................................................117

280–282 paper jams..............................................................................................................................118

283–284 and 287–288 paper jams........................................................................................................119

284–286 paper jams..............................................................................................................................121

289 staple jam.......................................................................................................................................122

290–295 paper jams..............................................................................................................................125

Understanding printer menus...................................................................127

Menus list..............................................................................................................................................127

Supplies menu.......................................................................................................................................128

Paper menu...........................................................................................................................................129

Default Source menu ...................................................................................................................................... 129

Paper Size/Type menu .................................................................................................................................... 129

Configure MP menu ........................................................................................................................................ 131

Substitute Size menu ......................................................................................................................................132

Contents 8

Paper Texture menu ....................................................................................................................................... 132

Paper Loading menu .......................................................................................................................................133

Custom Types menu .......................................................................................................................................134

Custom Names menu .....................................................................................................................................134

Custom Bin Names menu ............................................................................................................................... 135

Universal Setup menu.....................................................................................................................................135

Bin Setup menu...............................................................................................................................................136

Reports menu........................................................................................................................................136

Reports menu ................................................................................................................................................. 136

Settings menu........................................................................................................................................138

General Settings menu ................................................................................................................................... 138

Copy Settings menu ........................................................................................................................................142

Fax Settings menu........................................................................................................................................... 145

E‑mail Settings menu ......................................................................................................................................153

E‑mail Server Setup menu ..............................................................................................................................156

FTP Settings menu ..........................................................................................................................................157

Scan to USB Settings ....................................................................................................................................... 160

Print Settings...................................................................................................................................................162

Security menu ................................................................................................................................................. 175

Set Date and Time...........................................................................................................................................180

Network/Ports menu.............................................................................................................................182

TCP/IP menu ...................................................................................................................................................182

IPv6 menu .......................................................................................................................................................183

E‑mail Server Setup menu ..............................................................................................................................184

Active NIC menu .............................................................................................................................................185

Standard Network menu ................................................................................................................................ 185

Standard USB menu ........................................................................................................................................187

NetWare menu ...............................................................................................................................................188

AppleTalk menu .............................................................................................................................................. 189

LexLink menu ..................................................................................................................................................189

Help menu.............................................................................................................................................189

Understanding printer messages..............................................................191

List of status and error messages..........................................................................................................191

Maintaining the printer............................................................................208

Storing supplies.....................................................................................................................................208

Checking the status of supplies.............................................................................................................208

Checking the status of supplies from the control panel .................................................................................208

Printing a menu settings page ........................................................................................................................208

Checking the status of supplies from a network computer ............................................................................208

Conserving supplies...............................................................................................................................209

Contents 9

Ordering supplies..................................................................................................................................209

Ordering toner cartridges ............................................................................................................................... 209

Ordering photoconductors .............................................................................................................................209

Ordering staple cartridges .............................................................................................................................. 210

Ordering a waste toner box ............................................................................................................................ 210

Replacing supplies.................................................................................................................................210

Replacing the waste toner box .......................................................................................................................210

Cleaning the printhead lenses ........................................................................................................................ 215

Replacing a photoconductor...........................................................................................................................219

Replacing a toner cartridge............................................................................................................................. 222

Cleaning the exterior of the printer......................................................................................................224

Cleaning the scanner glass....................................................................................................................225

Recycling Lexmark products..................................................................................................................225

Moving the printer............................................................................................................. ...................226

Before moving the printer ..............................................................................................................................226

Moving the printer and options to another location within the office ..........................................................226

Disassembling the printer from the scanner shelf prior to the move ............................................................227

Setting the printer up in a new location ......................................................................................................... 230

Shipping the printer........................................................................................................................................ 230

Administrative support............................................................................231

Adjusting the brightness of the display.................................................................................................231

Disabling control panel menus..............................................................................................................231

Adjusting Power Saver..........................................................................................................................231

Restoring the factory default settings...................................................................................................232

Encrypting the printer hard disk............................................................................................................232

Locking the control panel menus using the Embedded Web Server.....................................................233

Locking the entire printer......................................................................................................................233

Modifying confidential print settings....................................................................................................233

Supporting IPSec...................................................................................................................................234

Supporting SNMPv3..............................................................................................................................234

Using 802.1x authentication.................................................................................................................235

Creating an administrative password....................................................................................................235

Using Secure mode................................................................................................................................236

Troubleshooting.......................................................................................237

Checking an unresponsive printer.........................................................................................................237

Door A will not shut properly................................................................................................................237

Solving printing problems.....................................................................................................................238

Multiple‑language PDFs do not print..............................................................................................................238

Contents 10

Control panel display is blank or displays only diamonds............................................................................... 238

Error message about reading USB drive appears ...........................................................................................238

Jobs do not print ............................................................................................................................................. 239

Confidential and other held jobs do not print ................................................................................................ 239

Job takes longer than expected to print ......................................................................................................... 240

Job prints from the wrong tray or on the wrong paper .................................................................................. 240

Incorrect characters print ............................................................................................................................... 240

Tray linking does not work..............................................................................................................................240

Large jobs do not collate................................................................................................................................. 241

Unexpected page breaks occur.......................................................................................................................241

Solving copy problems..........................................................................................................................242

Copier does not respond ................................................................................................................................ 242

Scanner unit does not close............................................................................................................................ 242

Poor copy quality .............................................................................................................. ..............................242

Partial document or photo copies ..................................................................................................................243

Solving scanner problems.....................................................................................................................244

Checking an unresponsive scanner................................................................................................................. 244

Scan was not successful..................................................................................................................................244

Scanning takes too long or freezes the computer ..........................................................................................244

Poor scanned image quality..................................................................................................... .......................245

Partial document or photo scans.................................................................................................................... 245

Cannot scan from a computer ........................................................................................................................245

Solving fax problems.............................................................................................................................246

Caller ID is not shown .....................................................................................................................................246

Cannot send or receive a fax ..........................................................................................................................246

Can send but not receive faxes.......................................................................................................................247

Can receive but not send faxes.......................................................................................................................248

Received fax has poor print quality ................................................................................................................ 249

Blocking junk faxes.......................................................................................................................................... 249

Solving option problems........................................................................................................................250

Option does not operate correctly or quits after it is installed ...................................................................... 250

Drawers........................................................................................................................................................... 250

Finisher ...........................................................................................................................................................251

Flash memory card ......................................................................................................................................... 251

Hard disk with adapter ................................................................................................................................... 251

Internal print server ........................................................................................................................................ 251

Memory card .................................................................................................................................................. 251

USB/parallel interface card............................................................................................................................. 251

Solving paper feed problems.................................................................................................................252

Paper frequently jams..................................................................................................................................... 252

Paper jam message remains after jam is cleared ...........................................................................................252

Print jobs are not routed to the booklet‑maker bin .......................................................................................252

Page that jammed does not reprint after you clear the jam .......................................................................... 253

Contents 11

Solving print quality problems..............................................................................................................253

Isolating print quality problems......................................................................................................................253

Blank pages ..................................................................................................................................................... 254

Characters have jagged or uneven edges ....................................................................................................... 254

Clipped images................................................................................................................................................254

Dark lines ........................................................................................................................................................255

Gray background.............................................................................................................................................255

Incorrect margins............................................................................................................................................ 255

Light colored line, white line, or incorrectly colored line ...............................................................................256

Paper curl........................................................................................................................................................256

Print irregularities ...........................................................................................................................................257

Repeating defects ........................................................................................................................................... 257

Skewed print ...................................................................................................................................................258

Print is too light...............................................................................................................................................258

Print is too dark ..............................................................................................................................................259

Solid color pages .............................................................................................................................................259

Toner fog or background shading appears on the page .................................................................................260

Toner rubs off .................................................................................................................................................260

Toner specks ................................................................................................................................................... 260

Transparency print quality is poor .................................................................................................................. 261

Uneven print density ......................................................................................................................................261

Solving color quality problems..............................................................................................................261

FAQ about color printing ................................................................................................................................ 261

Contacting Customer Support...............................................................................................................264

Notices.....................................................................................................265

Edition notice........................................................................................................................................265

Industry Canada notices........................................................................................................................267

Power consumption..............................................................................................................................274

Index........................................................................................................278

Safety information 12

Safety information

Connect the power supply cord to a properly grounded electrical outlet that is near the product and easily accessible.

Refer service or repairs, other than those described in the user documentation, to a professional service person.

CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm.

Use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network.

CAUTION—POTENTIAL INJURY: The printer weighs 91.2 kg (201 lbs); therefore, it requires two people to roll it safely into place. The scanner weighs 25 kg (55 lb); therefore, it requires two people to roll it safely while it is on its scanner shelf.

CAUTION—POTENTIAL INJURY: The printer weighs 91.2 kg (201 lbs); therefore, it requires two people to roll it safely.

CAUTION—POTENTIAL INJURY: If you are installing memory or option cards sometime after setting up the printer, turn the printer off and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, turn them off as well and unplug any cables going to the printer.

CAUTION—POTENTIAL INJURY: Turn the printer off, and unplug the power cord from the wall outlet before installing an internal option. If you have any other devices attached to the printer, turn them off as well and unplug any cables going into the printer.

CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports.

CAUTION—POTENTIAL INJURY: If you are installing a memory card after setting up the printer, turn the printer off, and unplug the power cord from the wall outlet before continuing.

This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.

This product uses a laser.

CAUTION—POTENTIAL INJURY: Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.

This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions.

This symbol indicates the presence of a hot surface or component.

CAUTION—HOT SURFACE: To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

This product uses a ground fault circuit interrupter (GFCI). Monthly testing of the GFCI is recommended.

Safety information 13

CAUTION—POTENTIAL INJURY: Turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, turn them off as well and unplug any cables going into the printer.

CAUTION—POTENTIAL INJURY: If you are installing a memory card after setting up the printer, turn the printer off, and unplug the power cord from the wall outlet before continuing.

CAUTION—POTENTIAL INJURY: If installing a flash memory or firmware card after setting up the printer, turn the printer off, and unplug the power cord from the wall outlet before continuing.

CAUTION—POTENTIAL INJURY: If installing a printer hard disk after setting up the printer, turn the printer off, and unplug the power cord from the wall outlet before continuing.

CAUTION—POTENTIAL INJURY: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

Learning about the printer 14

Learning about the printer

Printer configurations

Basic models

1 Automatic Document Feeder (ADF)

2 Control panel

3 Standard exit bin

4 Standard 520-sheet tray (Tray 1)

5 Cabinet or high capacity feeder.

The high capacity feeder consists of: 520‑sheet tray (Tray 2) 2000‑sheet dual input

• 6—867‑sheet tray (Tray 3)

• 7—1133‑sheet tray (Tray 4)

8 Multipurpose feeder

Basic functions of the scanner

The scanner provides copy, fax, and scan-to-network capability for large workgroups. You can:

• Make quick copies, or change the settings on the control panel to perform specific copy jobs.

• Send a fax using the control panel.

• Send a fax to multiple fax destinations at the same time.

• Scan documents and send them to your computer, an e-mail address, a USB flash memory device, or an FTP

destination.

• Scan documents and send them to another printer (PDF by way of FTP).

Learning about the printer 15

Understanding the ADF and scanner glass

ADF Scanner glass

Use the ADF for multiple‑page documents.

Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).

You can use the ADF or the scanner glass to scan documents.

Using the ADF

The Automatic Document Feeder (ADF) can scan multiple pages including duplex pages. When using the ADF:

• Load the document into the ADF faceup, short edge first.

• Load up to 75 sheets of plain paper in the ADF input tray.

• Scan sizes from 114.0 x 139.4 mm (4.5 x 5.5 in.) to 297.18 x 431.8 mm (11.7 x 17 in.).

• Scan documents with mixed page sizes (letter and legal).

• Scan media weights from 52 to 120 g/m

(14 to 32 lb).

• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings)

into the ADF. Place these items on the scanner glass.

Using the scanner glass

The scanner glass (flatbed) can be used to scan or copy single pages or book pages. When using the scanner glass:

• Place a document facedown on the scanner glass in the upper left corner.

• Scan or copy documents up to 215.9 x 355.6 mm (8.5 x 14 in.).

• Copy books up to 25.3 mm (1 in.) thick.

Learning about the printer 16

Understanding the control panel

DEF

ABC

GHI

JKL

MNO

PQRS

TUV

WXYZ

Control panel item Description

1 Display View scanning, copying, faxing, and printing options as well as status and error messages.

2 Indicator light Indicates the printer status:

• Off—The power is off.

• Blinking green—The printer is warming up, processing data, or printing.

• Solid green—The printer is on, but idle.

• Solid red—Operator intervention is needed.

3 Keypad

4 Dial Pause

Enter numbers or symbols on the display.

• Press to cause a two- or three-second dial pause in a fax number. In the Fax To: field,

a Dial Pause is represented by a comma (,).

• From the home screen, press to redial a fax number.

• The button functions only within the Fax menu or with fax functions. When outside of the

5 Home

Fax menu, fax function, or home screen, pressing

Press to return home.

causes an error beep.

Learning about the printer 17

Control panel item Description

6 Start

• Press to initiate the current job indicated on the display.

• From the home screen, press to start a copy job with the default settings.

• If pressed while a job is scanning, the button has no effect.

7 Stop

8 Back

Stops all printer activity A list of options is offered once Stopped appears on the display.

In the Copy menu, press to delete the right-most digit of the value in the Copy Count. The default value of 1 appears if the entire number is deleted by pressing

In the Fax Destination List, press You can also press press of

In the E-mail Destination List, press character is in a shortcut, the shortcut is deleted.

causes the cursor to move up one line.

to delete an entire shortcut entry. Once an entire line is deleted, another

Understanding the home screen

numerous times.

to delete the right-most digit of a number entered manually.

to delete the character to the left of the cursor. If the

After the printer is turned on and a short warm-up period occurs, the display shows the following basic screen which is referred to as the home screen. Use the home screen buttons to initiate an action such as copying, faxing, or scanning; to open the menu screen; or to respond to messages.

Display item Description

1 Copy Access the Copy menus.

Note: If the home screen is shown, you can also access the Copy menus by pressing a

number on the keypad.

2 E-mail Access the E-mail menus.

3 Menus

Access the menus. These menus are available only when the printer is in the Ready state.

Learning about the printer 18

Display item Description

4 Status message bar

• Shows the current printer status such as Ready or Busy.

• Shows printer conditions such as Toner Low.

• Shows intervention messages to give instructions on what the user should do so the printer

can continue processing, such as Close door or Insert print cartridge.

5 Status/Supplies Appears on the display whenever the printer status includes a message requiring intervention.

Touch it to access the messages screen for more information on the message, including how to clear it.

6 Tips All menus have a Tips button. Tips is a context-sensitive Help feature within the display touch

screens.

7 FTP Access the File Transfer Protocol (FTP) menus.

Note: This function must be set up by your system support person. Once it is set up, it

appears as a display item.

8 Fax Access the Fax menus.

Other buttons that may appear on the home screen:

Button Button name Function

Release Held Faxes If this button is shown, there are held faxes with a

scheduled hold time previously set. To access the list of held faxes, touch this button.

Search Held Jobs Searches on any of the following items and returns

search results:

• User names for held or confidential print jobs

• Job names for held jobs, excluding confidential

print jobs

• Profile names

• Bookmark container or job names

• USB container or job names for supported

extensions only

Held Jobs Opens a screen containing all the held jobs

Lock Device This button appears on the screen when the printer is

unlocked and Device Lockout Personal Identification Number (PIN) is not empty.

Touching this button opens a PIN entry screen. Entering the correct PIN locks the control panel (touch screen and hard buttons).

Learning about the printer 19

Button Button name Function

Unlock Device This button appears on the screen when the printer is

locked. The control panel buttons and shortcuts cannot be used while it appears.

Touching this button opens a PIN entry screen. Entering the correct PIN unlocks the control panel (touch screen and hard buttons).

Cancel Jobs Opens the Cancel Jobs screen. The Cancel Jobs screen

shows three headings: Print, Fax, and Network. The following items are available under the Print, Fax,

and Network headings:

• Print job

• Copy job

• Fax profile

• FTP

• E-mail send

Each heading has a list of jobs shown in a column under it. Each column can show only three jobs per screen. The job appears as a button which you can touch to access information about the job. If more than three jobs exist in a column, then the down arrow appears at the bottom of the column. Each touch of the down arrow accesses one job in the list. When more than three jobs exist, once the fourth job in the list is reached, then an up arrow appears at the top of the column.

Using the touch-screen buttons

Note: Depending on your options and administrative setup, your screens and buttons may vary from those shown.

Learning about the printer 20

Sample screen one

Button Button name Function

Scroll down Opens a drop‑down list

Left scroll decrease button Scrolls to another value in decreasing order

Right scroll increase button Scrolls to another value in increasing order

Left arrow button Scrolls left

Right arrow button Scrolls right

Scan the ADF Scans using the ADF

Scan the flatbed Scans using the scanner glass

Submit Saves a value as the new user default setting

Learning about the printer 21

Button Button name Function

Back When the button is shaped like this, no other navigation is possible from

this screen except to go back.

Back When the button is shaped like this, both forward and backward navigation

is possible from this screen.

Sample screen two

Button Button name Function

Down arrow Moves down to the next screen

Up arrow Moves up to the next screen

Unselected radio button

Selected radio button

This is an unselected radio button. The radio button is gray to show it is unselected.

This is a selected radio button. The radio button is blue to show it is selected.

Learning about the printer 22

Button Button name Function

Cancel Jobs Opens the Cancel Jobs screen. The Cancel Jobs screen shows three headings: Print,

Fax, and Network. The following items are available under the Print, Fax, and Network headings:

• Print job

• Copy job

• Fax profile

• FTP

• E-mail send

Continue Touch this button when more changes need to be made for a job or after clearing a

paper jam.

Other touch-screen buttons

Button Button name Function

Cancel

Select Selects a menu or menu item

Done Specifies that a job is finished

• Cancels an action or a selection

• Cancels out of a screen and returns to the previous

screen

For example, when scanning an original document, touch this button to indicate the last page has scanned. The job then begins printing.

Learning about the printer 23

Features

Feature Feature name Description

Menus > Settings > Copy Settings > Number of Copies

Menu trail line A Menu trail line is located at the top of each menu screen.

This feature acts as a trail, showing the path taken to arrive at the current menu. It gives the exact location within the menus.

Touch any of the underlined words to return to that menu or menu item.

The Number of Copies is not underlined since this is the current screen. If this feature is used on the Number of Copies screen before the Number of Copies is set and saved, then the selection is not saved, and it does not become the user default setting.

Attendance message alert If an attendance message occurs which closes a function,

such as copy or fax, then a solid red exclamation point appears over the function button on the home screen. This indicates that an attendance message exists.

Installing options 24

Installing options

Installing internal options

CAUTION—SHOCK HAZARD: If you are installing memory or option cards sometime after setting up the printer,

turn the printer off and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, turn them off as well, and unplug any cables going to the printer.

You can customize your printer connectivity and memory capacity by adding optional cards. The instructions in this section explain how to install the available cards; you can also use them to locate a card for removal.

Available options

Memory cards

•

Printer memory

• Flash memory

• Fonts

Firmware cards

•

Bar Code and Forms

• IPDS and SCS/TNe

• PrintCryption

• PRESCRIBE

Other internal options

•

RS‑232 serial interface card

• Parallel 1284‑B interface card

• MarkNet

N8000 Series Internal Print Servers

Installing options 25

Accessing the system board to install internal options

CAUTION—POTENTIAL INJURY: Turn the printer off, and unplug the power cord from the wall outlet before

installing an internal option. If you have any other devices attached to the printer, turn them off as well and unplug any cables going into the printer.

Note: This operation requires a #2 Phillips screwdriver.

1 Remove the cover and system board.

a Turn the screws on the cover counterclockwise, and then remove them.

b Gently pull the cover and system board away from the printer, and then remove it.

2 Use the illustration below to locate the appropriate connector.

Warning—Potential Damage: System board electrical components are easily damaged by static electricity.

Touch something metal on the printer before touching any system board electronic components or connectors.

Installing options 26

1 Firmware and flash memory card connectors

2 Memory card connector

3 Internal print server connector

4 Hard disk

Installing a memory card

CAUTION—POTENTIAL INJURY: If you are installing a memory card after setting up the printer, turn the printer

off, and unplug the power cord from the wall outlet before continuing.

Warning—Potential Damage: System board electrical components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors.

An optional memory card can be purchased separately and attached to the system board. To install the memory card:

1 Access the system board.

2 Unpack the memory card.

Note: Avoid touching the connection points along the edge of the card.

3 Open the memory card connector latches.

Installing options 27

4 Align the notches on the memory card with the ridges on the connector.

1 Notches

2 Ridges

5 Push the memory card straight into the connector until it snaps into place.

6 Reinstall the system board.

Installing a flash memory or firmware card

The system bo ard has two connections f or an optional flash mem ory or firmware card. Only one of each may be installed, but the connectors are interchangeable.

CAUTION—POTENTIAL INJURY: If you are installing a memory card after setting up the printer, turn the printer off, and unplug the power cord from the wall outlet before continuing.

1 Access the system board.

2 Unpack the card.

Note: Avoid touching the connection points along the edge of the card.

Installing options 28

3 Holding the card by its sides, align the plastic pins on the card with the holes on the system board.

1 Plastic pins

2 Metal pins

4 Push the card firmly into place.

Notes:

• The entire length of the connector on the card must touch and be flush against the system board.

• Be careful not to damage the connectors.

5 Reinstall the system board.

Installing options 29

Installing an internal print server or port interface card

CAUTION—POTENTIAL INJURY: Turn the printer off, and unplug the power cord from the wall outlet before

installing an internal option. If you have any other devices attached to the printer, turn them off as well and unplug any cables going into the printer.

Note: A #2 Phillips screwdriver is needed to install an internal print server or port interface card.

An internal print server allows connection from the printer to the local area network (LAN). An optional port interface card expands the ways the printer can connect to a computer or external print server.

1 Access the system board.

2 Unpack the internal print server or port interface card.

3 Remove the metal plate on the system board tray that covers the connector slot, and save the metal plate.

4 Align the connector on the internal print server or port interface card with the connector on the system board.

Note: The cable connectors on the side of the optional card must fit through the opening in the faceplate.

5 Push the internal print server or port interface card firmly into the card connector on the system board.

Installing options 30

6 Insert a screw into the hole on the right side of the connector slot. Gently tighten the screw to secure the card to

the system board tray.

7 Reinstall the system board.

Reinstalling the system board

Warning—Potential Damage: System board electrical components are easily damaged by static electricity. Touch

something metal on the printer before touching any system board electronic components or connectors.

Note: This operation requires a #2 Phillips screwdriver.

1 Gently insert the system board into the printer.

2 Replace the cover screws, and then turn them clockwise.

3 Tighten the screws firmly.

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