Print
User's Guide
July 2022 www.lexmark.com
Contents 2
Contents
Change history.............................................................................................. 4
Overview........................................................................................................ 5
System requirement............................................................................................................................................5
Supported file types............................................................................................................................................5
Using the application................................................................................... 6
Installing the application....................................................................................................................................6
Importing configurations from Lexmark Mobile Print version 2.x........................................................... 6
Managing printers................................................................................................................................................ 7
Managing print management servers............................................................................................................ 8
Scanning documents.........................................................................................................................................10
Printing a document.......................................................................................................................................... 10
Printing from the camera...................................................................................................................................11
Printing a photo....................................................................................................................................................11
Printing a web page............................................................................................................................................11
Printing from the file manager........................................................................................................................ 12
Sending print jobs to a print management server.....................................................................................12
Understanding the print settings....................................................................................................................13
Releasing print jobs........................................................................................................................................... 15
Deleting print jobs from the print release queue.......................................................................................15
Managing print jobs...........................................................................................................................................16
Managing document sources......................................................................................................................... 16
Obtaining a Cloud Authentication login code............................................................................................ 16
Configuring the printer to show held jobs...................................................................................................16
Adding imported printers or servers............................................................................................................. 17
Accessing held jobs in the printer..................................................................................................................17
Using the Lexmark Print Service Plugin...................................................18
Installing and enabling the plug‑in................................................................................................................ 18
Adding a printer or an LPM server.................................................................................................................18
Updating or deleting a printer or an LPM server....................................................................................... 18
Logging in to an LPM server............................................................................................................................19
Printing documents, photos, or web pages................................................................................................ 19
Contents 3
Using
configuration files
Understanding the configuration file elements and their values......................................................... 20
Importing the configuration file..................................................................................................................... 23
........................................................................... 20
Troubleshooting..........................................................................................24
Cannot import configurations from Lexmark Mobile Print version 2.x................................................24
Garbage text is printed....................................................................................................................................24
Cannot find the printer or LPM server when adding to the list of devices........................................ 24
Cannot print directly to the printer............................................................................................................... 25
Cannot send print jobs to the LPM server..................................................................................................25
Cannot share files with Lexmark Print......................................................................................................... 25
File type is not supported............................................................................................................................... 25
Print job does not print properly................................................................................................................... 25
Printer model is not supported......................................................................................................................26
Cannot verify the printer or LPM server......................................................................................................26
Unexpected application behavior or the application stops working...................................................26
Job exceeds the printing quota.....................................................................................................................26
Scanning is disabled.........................................................................................................................................27
Scanner is unavailable..................................................................................................................................... 27
Notices......................................................................................................... 28
Index.............................................................................................................29
Change history 4
Change history
July 2022
• Added instructions on using the Lexmark Print Service Plugin.
June 2022
• Updated information on importing configuration files.
December 2021
• Added instructions for iOS operating system version.
May 2021
• Initial document release.
Overview 5
Overview
LexmarkTM Print is an application that lets you send documents and images to network‑connected printers and
print management servers from a mobile device. The application is compatible with mobile devices that run the
iOS operating system or Android
The application is locked in portrait orientation. The orientation does not change when you rotate your mobile
device.
You can download the application free of charge from the Apple App Store online store or Google Play
TM
platform.
TM
store.
For the list of supported printer models, go to the
This document provides instructions on how to use and troubleshoot the application.
Mobile Print Device Support page.
System requirement
• Android platform version 6.0 or later
• iOS operating system version 13.0 or later
Supported file types
Lexmark Print supports all files types that the printer or print management server supports. For the complete
list of supported file types, see the “Supported flash drives and file types” section in the printer User’s Guide.
The following document and image file types are the common file types that both the application and the printer
support:
• PDF (version 1.7 or earlier)
• BMP
• GIF
• JPEG or JPG
• PNG
• TIFF or TIF
Using the application 6
Using the application
Installing the application
1 Download the application from the App Store online store or the Google Play store, and then launch the
application.
2 Tap GET STARTED, and then accept the User Agreement and Privacy Policy.
Note: To let Lexmark collect your application usage information anonymously, accept the terms of
service.
3 Tap CONFIRM, and then do one of the following:
• To import a configuration from Lexmark Mobile Print version 2.x, tap Import Data.
Notes:
– Import Data appears only if the latest version of Lexmark Mobile Print is installed in your mobile
device.
– To skip importing a configuration from Lexmark Mobile Print, tap Setup as new.
• To add printers and servers, tap ADD A DEVICE, and then do the following:
Note: To skip adding printers and servers, from the upper‑right corner of the display, tap Skip.
a Do one of the following:
– Select a printer from the list.
– Tap Enter Network Address, and then type the device IP address or full domain. For example,
192.168.254.254 or ET0021B7C38ACB.dhcp.company.com.
– Tap QR Code, and then scan the device QR code.
Note: Allow the application to access the camera.
b Tap SAVE PRINTER, and then if necessary, change the printer nickname.
c Click SAVE.
Importing configurations from Lexmark Mobile Print
version 2.x
Note: This feature is available only in mobile devices with the latest version of Lexmark Mobile Print.
From the application home screen, tap More > Import Data.
Using the application 7
Managing printers
Adding a printer
Note: Make sure that the printer and the mobile device are connected to the same network.
1 From the application home screen, tap Find Device, and then do one of the following:
• Select a printer from the list.
• Tap Enter Network Address, and then type the printer IP address or full domain. For example,
192.168.254.254 or ET0021B7C38ACB.dhcp.company.com.
• Tap QR Code, and then scan the printer QR code.
Note: Allow the application to access the camera.
2 Tap SAVE PRINTER, and then if necessary, change the nickname.
Notes:
• The first printer added in the application is automatically set as the default.
• To set another printer as the default, select Make default.
3 Click SAVE.
Checking printer status
1 From the application home screen, do one of the following:
• Tap Selected device, and then from the CURRENTLY SELECTED section, tap .
• Tap Selected device, and then from the OTHER DEVICES section, tap SAVED > .
• Tap More > Manage devices, and then select a printer.
2 View the alerts and supplies status of the printer.
Updating a printer nickname
Note: You cannot update the printer IP address. If the IP address has changed, then remove the printer, and
then add the printer again using its new IP address.
1 From the application home screen, do one of the following:
• Tap Selected device, and then from the CURRENTLY SELECTED section, tap .
• Tap Selected device, and then from the OTHER DEVICES section, tap SAVED > .
• Tap More > Manage devices, and then select a printer.
2 Tap , and then in the Device Nickname field, type the new name.
3 Tap SAVE.
Using the application 8
Setting a default printer
When printing documents or releasing print jobs, the default printer is selected automatically.
1 From the application home screen, do one of the following:
• Tap Selected device, and then from the CURRENTLY SELECTED section, tap .
• Tap Selected device, and then from the OTHER DEVICES section, tap SAVED > .
• Tap More > Manage devices, and then select a printer.
2 Tap Set as Default Device.
Removing a printer
1 From the application home screen, do one of the following:
• Tap Selected device, and then from the CURRENTLY SELECTED section, tap .
• Tap Selected device, and then from the OTHER DEVICES section, tap SAVED > .
• Tap More > Manage devices, and then select a printer.
2 From the upper‑right corner of the screen, tap > Remove.
Managing print management servers
Adding a Lexmark Print Management server
Notes:
• These instructions apply only to users whose organization has a Lexmark Print Management (LPM)
On‑Premises server installed.
• The application supports one print management server.
Note:
1 From the application home screen, tap Find Device, and then do one of the following:
• Select a server from the list.
• Tap Enter Network Address, and then type the server IP address or full domain. For example,
192.168.254.254 or ET0021B7C38ACB.dhcp.company.com.
• Tap QR Code, and then scan the server QR code.
Note: Make sure that mobile support is enabled on the LPM server. For more information, contact your
administrator.
2 Select a domain, type your user name and password, and then tap LOG IN.
3 If necessary, change the nickname.
Notes:
• The first server or printer added in the application is automatically set as the default.
Using the application 9
• To set another server as the default, enable Make default.
4 Tap SAVE.
Adding Cloud Print Management
Note: These instructions apply only to users whose organization has a Lexmark Cloud Services subscription.
1 From the application home screen, tap Find Device > Lexmark Print Management Cloud.
2 Select one of the following data centers:
Note: Before you change the Data Center setting, contact your administrator.
• Auto detect—Set your data center automatically to either Europe or North America.
• Americas—Use the North American data center as determined by your Lexmark Cloud Services
agreement.
• Europe—Use the European data center as determined by your Lexmark Cloud Services agreement.
3 Tap CONTINUE, and then type your Lexmark Cloud Services e‑mail address and password.
4 If necessary, change the server nickname.
5 Tap SAVE.
Updating a print management server nickname
Note: You cannot update the server URL.
1 From the application home screen, do one of the following:
• Tap Selected device, and then from the CURRENTLY SELECTED section, tap .
• Tap Selected device, and then from the OTHER DEVICES section, tap SAVED. Tap beside the server
that you want to update.
• Tap More > Manage devices, and then select a server.
Note: If you are prompted to log in to the server, then type your credentials, and then tap LOG IN.
2 Tap , and then type the new name in the Device Nickname field.
3 Tap SAVE.
Setting a default server
1 From the application home screen, do one of the following:
• Tap Selected device, and then from the CURRENTLY SELECTED section, tap .
• Tap Selected device, and then from the OTHER DEVICES section, tap SAVED. Tap beside the server
that you want to update.
• Tap More > Manage devices, and then select a server.
Note: If you are prompted to log in to the server, then type your credentials, and then tap LOG IN.
Using the application 10
2 Tap Set as Default Device.
Removing a print management server
1 From the application home screen, do one of the following:
• Tap Selected device, and then from the CURRENTLY SELECTED section, tap .
• Tap Selected device, and then from the OTHER DEVICES section, tap SAVED. Tap beside the server
that you want to delete.
• Tap More > Manage devices, and then select a server.
2 From the upper‑right corner of the screen, tap > Remove.
Scanning documents
Note: Make sure that the printer and the mobile device are connected to the same network.
1 Load the document into the automatic document feeder (ADF) tray or on the scanner glass.
2 From the application home screen, tap Scanner.
Notes:
• If no scanner is found, then add a device. For more information, see “Adding a printer” on page 7.
• Make sure that the device supports the scan feature.
3 If necessary, change the scan settings.
4 Tap Scan, and then wait for the scan job to complete.
Note: You can select a
device as the default scanner for the succeeding scan jobs.
5 From your printer control panel, touch Send.
6 If necessary, manage the scanned document.
• To a d d pages, tap . You may add pages from the scanner, camera, or gallery.
• To rearrange pages, tap on a page, then touch Reorder, and then drag a page to the new location.
• To delete pages, tap on a page that you want to remove, and then touch Delete.
7 Save or share the document.
dierent
device from the Other Devices section. You can also set the selected
Printing a document
Note: Make sure that the printer and the mobile device are connected to the same network.
1 From your mobile device, open a document or select a document from your file manager.
Notes:
• Make sure that the mobile device supports the document file type.
Using the application 11
• Make sure that the printer supports the file type. For more information, see “Supported file types” on
page 5.
2 Share the document, and then select Print with Lexmark.
Note: Some third‑party applications may not support the share feature. For more information, see the
application support information.
3 Select a printer, and then if necessary, change the print settings. For more information, see “Understanding
the print settings” on page 13.
4 Tap PRINT.
Printing from the camera
1 From the application home screen, tap Camera.
Note: Allow the application to access the camera and storage.
2 Take a photo. Depending on your device, tap OK or Use Photo.
3 Select a printer, and then if necessary, change the print settings. For more information, see “Understanding
the print settings” on page 13.
4 Tap PRINT.
Printing a photo
1 From the application home screen, tap Photos.
Note: Allow the application to access the gallery.
2 Select a photo.
3 Select a printer, and then if necessary, change the print settings. For more information, see “Understanding
the print settings” on page 13.
4 Tap PRINT.
Printing a web page
1 From the application home screen, tap Web.
2 Type or paste the URL, and then tap PRINT WEB PAGE.
3 Select a printer, and then if necessary, change the print settings. For more information, see “Understanding
the print settings” on page 13.
4 Tap PRINT.
Using the application 12
Printing from the file manager
1 From the application home screen, tap Files.
Note: Allow the application to access the storage.
2 Select a file.
Note: You can only select a file of a supported file type. For more information, see “Supported file types”
on page 5.
3 Select a printer, and then if necessary, change the print settings. For more information, see “Understanding
the print settings” on page 13.
4 Tap PRINT.
Sending print jobs to a print management server
Notes:
• These instructions apply only to users whose organization has a Lexmark Print Management
On‑Premises server setup or Lexmark Cloud Services subscription.
• To send print jobs to a print management server, you must be logged in to the server.
• Some third‑party applications may not support the share feature. For more information, see the
application support information.
• Some print settings are not available when Lexmark Print Management On‑Premises server policies are
in eect.
• Some file types are not supported. For the list of supported file types, see “Supported file types” on
page 5.
Sending a document
1 Do either of the following:
• Open the document.
• From the mobile device file manager, select a document.
Note: You can select one or more documents.
2 Share the document, and then select Print with Lexmark.
3 Select a server, and then if necessary, change the print settings. For more information, see “Understanding
the print settings” on page 13.
4 Tap PRINT.
Sending from the camera
1 From the application home screen, tap Camera.
Note: Allow the application to access the camera and storage.
2 Take a photo. Depending on your device, tap OK or Use Photo.
Using the application 13
3 Select a server, and then if necessary, change the print settings. For more information, see “Understanding
the print settings” on page 13.
4 Tap PRINT.
Sending a photo
1 From the application home screen, tap Photos.
Note: Allow the application to access the gallery.
2 Select a photo from your gallery.
3 Select a server, and then if necessary, change the print settings. For more information, see “Understanding
the print settings” on page 13.
4 Tap PRINT.
Sending a web page
1 From the application home screen, tap Web.
2 Type the URL, and then tap PRINT WEB PAGE.
3 Select a server, and then if necessary, change the print settings. For more information, see “Understanding
the print settings” on page 13.
4 Tap PRINT.
Sending from the file manager
1 From the application home screen, tap Files.
Note: Allow the application to access the storage.
2 Select a file.
3 Select a server, and then if necessary, change the print settings. For more information, see “Understanding
the print settings” on page 13.
4 Tap PRINT.
Understanding the print settings
Notes:
• Some settings may not be available in some printer models or print management servers.
• For LPM On‑Premises, the policy set by your administrator may change the print settings. For more
information on policies, see the Lexmark Print Management On
‑
Premises Administrator’s Guide.
When sending print jobs,
configure
one or more of the following:
• Paper—Select the paper source.
• Copies—Specify the number of copies.
• Two‑sided—Print on both sides of the paper.
– Short edge—Flip the document on its short edge.
– Long edge—Flip the document on its long edge.
Using the application 14
– O—Disable two‑sided printing.
– Use printer default—Use the printer default setting. This option is available only in Lexmark Cloud
Services print queues.
• More settings
– Color—Print in color or black and white.
– Orientation—Change the document orientation to either portrait or landscape.
– Pages per side—Print multiple pages on one side of the paper.
– Pages to Print—Select the pages to print. This setting is available only when printing PDF documents.
– Send as a Held Job—Store the print job in the printer memory for printing later.
Notes:
– If you are logged in to Cloud Print Management, then your Cloud Print Management user name is
used when sending a held job.
– To configure the printer to show held jobs, see “Configuring the printer to show held jobs” on
page 16.
– The Send as a Held Job setting appears only when the selected device is a printer.
• To disable the Send as a Held Job setting, select O.
Notes:
– The default setting is
O.
– Disabling this setting clears the held job credentials.
• To print and review the first copy of a multiple‑copy print job, select Verify, and then type your user
name. This option holds the remaining copies until they are released for printing or canceled.
• To store a print job in the printer memory for printing later, select Reserve, and then type your user
name.
• To print the job immediately and store a copy in the printer memory, select Repeat, and then type
your user name.
• To secure your print job with a PIN, select Confidential, and then type your user name and PIN.
– Staple—Staple the printed document.
– Hole Punch—Punch holes on the printed document.
– Output bin—Select an output bin.
Notes:
– The Staple, Hole Punch, and “Output bin” settings appear only when the associated hardware
options are installed in the selected printer.
– You can change only one of the Staple, Hole Punch, and "Output bin" settings at a time. For example,
if you change the Staple setting, then the Hole Punch and "Output bin" settings use their default
values.
Using the application 15
Releasing print jobs
Note: These instructions apply only to users whose organization has a Lexmark Print Management
On‑Premises server setup or Lexmark Cloud Services subscription.
1 From the application home screen, do either of the following:
• Tap My Jobs.
• Tap More > Manage devices > select a server > Queues.
Note: If you are not logged in to the server, tap LOG IN.
2 Do one of the following:
• Select one or more jobs, and then tap PRINT.
Note: To select all jobs, tap SELECT ALL.
• Swipe right or left on a print job, and then tap PRINT.
• To release delegated print jobs, tap your user name or e‑mail address, and then select a user. Select
one or more jobs, and then tap PRINT.
3 Select a printer, and then tap PRINT.
Notes:
• If your administrator enables Automatic Print Release, then you can release a print job without adding a
printer. Tap ENTER NETWORK ADDRESS, and then type the printer IP address or full domain. You can
also tap QR Code, and then scan the QR code.
• To add a printer, see “Adding a printer” on page 7.
• If necessary, change the print settings before sending print jobs to the print management server.
Deleting print jobs from the print release queue
Note: These instructions apply only to users whose organization has a Lexmark Print Management
On‑Premises setup or Lexmark Cloud Services subscription.
1 From the application home screen, do either of the following:
• Tap My Jobs.
• Tap More > Manage devices >select a server > Queues.
Note: If you are not logged in to the server, tap LOG IN.
2 Do one of the following:
• Select one or more jobs, and then tap DELETE.
Note: To select all jobs, tap SELECT ALL.
• Swipe right or left on a print job, and then tap DELETE.
• To delete delegated print jobs, tap your user name or e‑mail address, and then select a user. Select one
or more jobs, and then tap DELETE.
3 Tap DELETE.
Using the application 16
Managing print jobs
1 From the application home screen, tap Status.
2 Do any of the following:
• To resend a failed print job, select a job, and then tap RETRY.
• To delete a failed print job, select a job, and then tap DELETE.
• To cancel an ongoing print job, tap beside the job, and then tap Delete.
• To clear all jobs, tap HISTORY > CLEAR HISTORY.
Note: You can also swipe left or right on a failed job to delete or resend it.
Managing document sources
1 From the application home screen, do either of the following:
• From the Sources section, tap Edit.
• Tap More > Sources.
2 Do one or more of the following.
• Disable one or more sources.
• To rearrange the sources, tap or , depending on your device, and then move the source.
3 Tap Done.
Obtaining a Cloud Authentication login code
Notes:
• These instructions apply only to users whose organization has a Lexmark Cloud Services subscription.
• The login code lets you access printers that are secured using Cloud Authentication.
1 From the application home screen, tap Cloud.
Note: To show the Cloud icon, make sure that you are logged in to the Cloud Print Management server.
2 Take note of the login code.
3 From the printer control panel, enter the code in the login screen.
Notes:
• The login code expires after 15 minutes.
• The login code can be used only once.
Configuring the printer to show held jobs
1 Open a web browser, and then type the printer IP address in the address field.
Using the application 17
Notes:
• View the printer IP address on the home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Depending on your printer model, do one of the following:
• Click Settings > Device > Visible Home Screen Icons, and then enable Held Jobs.
• Click Settings > General Settings > Home screen customization, and then enable Held Jobs.
Note: For non‑touch‑screen printer models, the Held Jobs icon automatically appears when a held job is
submitted.
Adding imported printers or servers
Notes:
• These instructions are applicable to printers and servers that are imported from Lexmark Mobile Print
version 2.x or using a
• If you have an existing print management server, then you cannot add an imported server.
configuration file.
Note:
1 From the application home screen, tap Find Device > Imported Devices.
2 Select a printer or server.
Note: If you select an LPM server, then type your user name and password, and then tap LOG IN. For
Lexmark Cloud Services, type your e‑mail address and password.
Accessing held jobs in the printer
1 From the printer home screen, navigate to:
Held Jobs > select a user name
For non‑touch‑screen printer models, press
2 If necessary, select a folder.
3 Select a job.
4 Print or delete the job.
to navigate through the settings.
Using the Lexmark Print Service Plugin 18
Using the Lexmark Print Service Plugin
Installing and enabling the plug‑in
Note: The Lexmark Print Plugin is available only in mobile devices that run on the Android platform.
1 Install the plug‑in.
a Do either of the following:
• From the Lexmark Print application, touch Settings > Download Lexmark Print Plugin.
• From your mobile device, download the application from the Google Play store.
b Grant permissions to install the application. Wait for the installation to complete.
2 From the Lexmark Print application, touch Settings > Launch Printing Settings > Lexmark Print Service
Plugin.
3 Enable the plug‑in.
Adding a printer or an LPM server
1 Navigate to the Printing settings page of your mobile device.
2 Depending on your mobile device, do either of the following:
• Tap Lexmark Print Service Plugin > > Add Printer > .
• Tap Lexmark Print Service Plugin > MORE > Add Printer > .
3 Do one of the following:
• Tap Network Address, and then type the printer or server IP address or host name.
• Tap QR Code, and then scan the QR code of the printer or server IP address or host name. The application
captures the QR code, and then adds the printer or LPM server.
• Tap Search, and then select a printer from the list.
Notes:
• The Search feature is applicable only when searching printers on your network. This feature does not
search for LPM servers.
• For some LPM servers, the application adds /mobile after the server IP address.
Updating or deleting a printer or an LPM server
1 Navigate to the Printing settings page of your mobile device.
2 Depending on your mobile device, do either of the following:
• Tap Lexmark Print Service Plugin > > Add Printer.
• Tap Lexmark Print Service Plugin > MORE > Add Printer.
3 Tap the printer or LPM server.
Using the Lexmark Print Service Plugin 19
4 Do either of the following.
• To change the printer nickname, type the new name in the Nickname field, and then tap < Printer.
• To delete the printer or LPM server, tap .
Logging in to an LPM server
Log in to an LPM server to send print jobs.
1 Navigate to the Printing settings page of your mobile device.
2 Depending on your mobile device, do either of the following:
• Tap Lexmark Print Service Plugin > > Add Printer.
• Tap Lexmark Print Service Plugin > MORE > Add Printer.
3 Tap the LPM server, and then from the Logged In As section, tap .
4 Type your credentials, and then tap LOGIN.
Printing documents, photos, or web pages
Notes:
• Make sure that the Lexmark Print Service Plugin is enabled. For more information, see “Installing and
enabling the plug‑in” on page 18.
• Make sure that the application you are using to open the document, photo, or web page has a print
option.
1 With a document, photo, or web page open, tap > Print.
2 Select a printer or an LPM server.
Note: Make sure that you are logged in to the LPM server to send print jobs. For more information, see
“Logging in to an LPM server” on page 19.
3 If necessary, change the print settings. For more information, see “Understanding the print settings” on
page 13.
4 Tap .
Note: If the LPM server does not support the file type, then the server converts the file format to JPEG. For
example, when sending a sample_image.png to an LPM server, the
sample_image‑png.jpeg when queued on the server.
is converted to
file
Using configuration files 20
Using
configuration files
Understanding the configuration file elements and their
values
Create a configuration file to manage multiple printers and print management servers. When creating a
configuration file, use lxmobileprint.lmpcf as the file name.
Notes:
– The configuration file is case sensitive.
– Add only the elements that are applicable to your configuration.
• <providers>—Define the printers or servers that are added or managed for the application.
– <name>—Type the name of the printer or server.
– <address>—Type the IP address or URL of the printer or server.
– <providerType>
• For Lexmark Print Management On‑Premises, type server‑premise to make sure that the server
is available for discovery.
• For printers, type printer to make them available for automatic discovery.
– <auto‑discover>—Type true to discover the printer automatically after importing the
file. For this setting to take eect, make sure that <providerType> is set to printer.
—Define
whether the device is a printer or an LPM On‑Premises server.
configuration
Note: This setting applies to one provider only. If <auto‑discover> is added to multiple providers,
then automatic discovery applies only to the first provider.
• <settings>
– <add‑providers>—Type true to allow adding printers or servers from the application.
– <supports‑manual‑add>—Type true to allow adding printers manually. For this setting to take eect,
make sure that <add‑providers> is set to true.
– <supports‑network‑search>—Type true to allow adding printers by searching the network. For
this setting to take
– <supports‑qrcode>—Type true to allow adding printers by using a QR code. For this setting to take
eect, make sure that <add‑providers> and <supports‑camera> are set to true.
– <delete‑providers>—Type true to allow deleting printers or servers from the application.
– <supports‑photos>—Type true to allow printing photos from the gallery.
– <supports‑camera>—Type true to allow printing camera captures.
– <supports‑web>—Type true to allow printing web pages from the application.
– <supports‑secure‑window>—Type false to allow recording a video or taking a screenshot when
using the application.
– <eula>—Type accept to accept the End‑User License Agreement automatically.
– <terms‑of‑use>—Do one of the following:
• Type accept to allow Lexmark to collect application usage information.
• Type decline to prevent Lexmark from collecting application usage information.
—Define
changes to the application features, behavior, and settings after importing.
make sure that <add‑providers> is set to true.
eect,
Using configuration files 21
• Type user_choice to let the user decide whether to allow Lexmark to collect application usage
information.
– <quick‑print‑release>—Type true to enable Quick Print release.
Note: To enable this feature, make sure that the Quick Print license is configured on your LPM
On‑Premises server.
– <quick‑print‑release‑type>—To set a Quick Print release option, type either IP or QR.
Note: To make both options available, leave the value blank.
– <easy‑saas>—Type true to enable access to LPM Cloud permanently.
Notes:
• If <add‑providers> is set to false, then adding printers is disabled even if
<supports‑manual‑add>, <supports‑qrcode>, and <supports‑network‑search> are set to
true.
• If the element value is undefined, then the application ignores the element.
• If these elements are not added in the configuration file, then the application uses the previous
settings. For example, if the option to add is disabled before you load a configuration file without a
<settings> element, then the option remains disabled after loading.
• <cloud‑config>
—Define
the LPM Cloud data center.
– <data‑center>—Do one of the following:
• Type 0 to set the data center to Auto detect.
• Type 1 to set the data center to Americas.
• Type 2 to set the data center to Europe.
Notes:
• If the data center is set in the
the application.
configuration file,
then you cannot change the data center setting in
• To allow data center updates in the application, do not include <data‑center> in the
configuration file.
• <network>—Define the ports required for the application to communicate with the printers and servers
on the network.
– <direct‑printing‑port>—Type the port number to use for printing directly from the mobile device
to the printer. The default port number is 631.
– <secure‑print‑release‑port>—Type the port number to use for secure communication with the
servers. The default port number is 443.
– <web‑port>—Type the port number to use for web communication. The default port number is 80.
– <printer‑capabilities‑data‑port>—Type the port number to use for sending raw data to the
printer. The default port number is 9100.
– <premise‑server‑ssl‑port>—Type the port number to use for releasing print jobs on the servers.
The default port number is 9743.
Using configuration files 22
• <behavior>—Define how the import is processed.
– <import‑configList>
importing.
—Define
how the providers in the
configuration file
are managed when
• use_config
– Delete from the application the printers and servers that are not in the configuration file.
– Add the printers and servers that are in the configuration file and not in the application.
– Update the nicknames of the printers and servers that are in the configuration file and in the
application.
• merge
– Keep the printers and servers that are in the application.
– Add the printers and servers that are in the
configuration file
but not in the application.
– Update the nicknames of the printers and servers that are in the configuration file and in the
application.
• reset_all
– Delete all the printers and servers that are in the application.
– Add the printers and servers that are in the
configuration file.
Notes:
• If the only element in the configuration file is <import‑configList> with a reset_all value,
then available printers or servers in the application are deleted.
• If the <behavior> or <import‑configList> element is not in the configuration file, then the
default <import‑configList> value is merge.
Import the sample configuration file to do the following:
• Enable adding and deleting printers or servers from the application.
• Add or update the following printers and servers in the application:
– Cloud Print Management
– LPM On‑Premises
– Lexmark Color Laser Printer or MFP
– Lexmark Mono Laser Printer or MFP
• Delete the printers and servers that are not in the
configuration file.
• Configure the ports that are required for the application to communicate with the printers and servers,
depending on the customer environment.
Sample
<?xml version="1.0" encoding="UTF-8"?>
<config>
<providers>
<provider>
<name>Cloud Print Management</name>
<address>https://lsp.lexmark.com/YourCompany</address>
</provider>
<provider>
<name>Lexmark Print Management On‑Premises</name>
<address>https://123.123.123.123/mobile</address>
<providerType>server‑premise</providerType>
</provider>
<provider>
<name>Lexmark Color Laser Printer</name>
<address>123.123.123.124</address>
configuration file
Using configuration files 23
<providerType>printer</providerType>
<auto‑discover>true</auto‑discover>
</provider>
<provider>
<name>Lexmark Mono Laser Printer</name>
<address>123.123.123.125</address>
</provider>
</providers>
<settings>
<add-providers>true</add-providers>
<delete-providers>true</delete-providers>
<easy‑saas>true</easy‑saas>
<supports‑camera>true</supports‑camera>
<supports‑photos>true</supports‑photos>
<supports‑web>true</supports‑web>
<supports‑manual‑add>true</supports‑manual‑add>
<supports‑qrcode>true</supports‑qrcode>
<supports‑network‑search>true</supports‑network‑search>
</settings>
<cloud‑config>
<data‑center>0</data‑center>
</cloud‑config>
<network>
<direct‑printing‑port>631</direct‑printing‑port>
<secure‑print‑release‑port>443</secure‑print‑release‑port>
<web‑port>80</web‑port>
<printer‑capabilities‑data‑port>9100</printer‑capabilities‑
<premise‑server‑ssl‑port>9743</premise‑server‑ssl‑port>
</network>
<behavior>
<import-configList>merge</import-configList>
</behavior>
</config>
data‑port>
To disable adding and deleting printers or servers, and apply the list of providers in the configuration file,
implement the following changes:
<settings>
<add-providers>false</add-providers>
<delete-providers>false</delete-providers>
</settings>
<behavior>
<import-configList>use_config</import-configList>
</behavior>
Importing the configuration file
1 Save the configuration file in the file manager.
Note: For more information on creating a configuration file, see
elements and their values” on page 20.
2 Tap th e
configuration file,
and then tap Print with Lexmark.
Note: For mobile devices using the application, saving the file in the print folder imports the file automatically
when you launch the application. In Android platform version 11 or later, the folder is
Android/data/com.lexmark.mobile.lxkprint/files. In Android platform version 6 to 10, the folder is
Lexmark/com.lexmark.mobile.lxkprint. If the folder is not available, then create the folder in the root
directory of the device.
“Understanding the configuration file
Troubleshooting 24
Troubleshooting
Cannot import configurations from Lexmark Mobile Print
version 2.x
Make sure that you have updated Lexmark Mobile Print version 2.x to the latest version
Garbage text is printed
Try one or more of the following:
Make sure that the printer RAM is at least 256MB
To view the printer RAM, from the control panel, navigate to:
Settings > Reports > Device > Device Information
For non‑touch‑screen printer models, press
Note: From the printed report, the value for Installed Memory is the printer RAM.
Make sure that the printer supports mobile printing
For the list of supported printer models, go to the Mobile Print Device Support page.
to navigate through the settings.
Cannot find the printer or LPM server when adding to the
list of devices
Try one or more of the following:
Make sure that the IP address of the printer or server is correct
Make sure that the printer or server is connected to the network
For more information, see the printer User’s Guide or contact your administrator.
Make sure that the printer supports mobile printing
For the list of supported printer models, go to the Mobile Print Device Support page.
Make sure that the printer, server, and mobile device are connected to the same network
If necessary, configure the proxy settings for the mobile device to allow all necessary communication. For
more information, see the documentation that came with the mobile device.
Troubleshooting 25
Make sure that mobile support is enabled on the server
For more information, contact your administrator.
Cannot print directly to the printer
Try one or more of the following:
Make sure that Lexmark Print supports the printer model
For the list of supported printers, go to the Mobile Print Device Support page.
Make sure that ports 9100 and 631 are not blocked in your network
The Lexmark Print application and plug‑in use ports 9100 and 631 to communicate with the printer. For more
information on opening these ports in your network, contact your system administrator.
Cannot send print jobs to the LPM server
Make sure that ports 80 and 443 are not blocked in your network
The Lexmark Print application uses ports 80 and 443 to communicate with the LPM server. For more
information on opening these ports in your network, contact your system administrator.
Cannot share files with Lexmark Print
Make sure that the third‑party application supports the share feature
For more information, see the documentation that came with the application.
File type is not supported
Make sure that the printer or server supports the file type
For more information, see “Supported
types” on page 5.
file
Print job does not print properly
Try one or more of the following:
Make sure that Lexmark Print supports the printer model
For the list of supported printers, go to the Mobile Print Device Support page.
Troubleshooting 26
Make sure that the printer supports the file type
For the list of supported file types, see your printer User’s Guide.
Printer model is not supported
Make sure that Lexmark Print supports the printer model
For the list of supported printers, go to the Mobile Print Device Support page.
Cannot verify the printer or LPM server
Try one or more of the following:
Make sure that the printer is not currently busy processing another print, copy, scan, or fax job
Make sure that the printer or server is connected to the network
For more information, see the printer User’s Guide or contact your administrator.
Make sure that the printer, server, and mobile device are connected to the same network
If necessary, configure the proxy setting for the mobile device to allow all necessary communication. For
more information, see the documentation that came with the mobile device.
Unexpected application behavior or the application stops working
Enable event logging, and then contact your administrator
To enable event logging, from the application home screen, tap More > About > Event Logging.
Job exceeds the printing quota
Check your printing quota
Take note of the page count for each job that you print from your print release queue. If the total page count
for all the jobs that you released exceeds your quota, then you cannot print. For more information on quotas,
see the Lexmark Print Management On
‑
Premises User’s Guide, or contact your administrator.
Troubleshooting 27
Scanning is disabled
Make sure that the printer supports the scan feature
Scanner is unavailable
Try one of more of the following:
Make sure that the printer is turned on
Make sure that the mobile device and the printer are connected to the same network
Notices 28
Notices
Edition notice
July 2022
The following paragraph does not apply to any country where such provisions are inconsistent with local
law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made
to the information herein; these changes will be incorporated in later editions. Improvements or changes in the
products or the programs described may be made at any time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to
make these available in all countries in which it operates. Any reference to a product, program, or service is
not intended to state or imply that only that product, program, or service may be used. Any functionally
equivalent product, program, or service that does not infringe any existing intellectual property right may be
used instead. Evaluation and verification of operation in conjunction with other products, programs, or services,
except those expressly designated by the manufacturer, are the user’s responsibility.
For Lexmark technical support, go to
For information on Lexmark's privacy policy governing the use of this product, go to
www.lexmark.com/privacy.
For information on supplies and downloads, go to
© 2016 Lexmark International, Inc.
All rights reserved.
http://support.lexmark.com.
www.lexmark.com.
GOVERNMENT END USERS
The Software Program and any related documentation are "Commercial Items," as that term is
C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are
used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R.
227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software
Documentation are licensed to the U.S. Government end users (a) only as Commercial Items and (b) with only
those rights as are granted to all other end users pursuant to the terms and conditions herein.
defined
in 48
Trademarks
Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the
United States and/or other countries.
App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
Google Play and Android are trademarks of Google LLC.
All other trademarks are the property of their respective owners.
Index 29
Index
A
accessing held jobs in the
printer 17
adding a printer 7, 18
adding an LPM server 8, 18
adding Cloud Print
Management 9
adding imported printers or
servers 17
application
installing 6
application stops working 26
C
camera
disabling 16
printing from 11
cancel ongoing print jobs 16
cannot find printer or LPM
server 24
cannot import configurations
from Lexmark Mobile Print
version 2.x 24
cannot print directly to the
printer 25
cannot send print jobs to the LPM
server 25
cannot share files with Lexmark
Print 25
cannot verify the device 26
change history 4
checking printer status 7
clearing print job history 16
Cloud Authentication login code
obtaining 16
Cloud Print Management
adding to the list of devices 9
deleting a print job 15
releasing print jobs from 15
sending print jobs to 12
configuration file
importing 23
configuration file elements
understanding 20
configurations from Lexmark
Mobile Print version 2.x
importing 6
configuring
held jobs 16
the printer to show
D
data center
selecting 9
default printer 8
default server
setting 9
deleting a printer 18
deleting an LPM server 18
deleting failed print jobs 16
deleting print jobs 15
document sources
managing 16
rearranging 16
documents
printing 10, 19
scanning 10
E
editing a printer nickname 7
enabling the Lexmark Print
Service Plugin 18
F
failed print jobs
deleting 16
resending 16
manager
file
printing from 12
file type is not supported 25
file types
supported 5
files
disabling 16
G
garbage text is printed 24
H
held jobs
accessing in the printer 17
held jobs, show
configuring the printer 16
I
imported printer
adding 17
imported server
adding 17
importing configurations from
Lexmark Mobile Print version
2.x 6
importing the configuration
file 23
installing the application 6
installing the Lexmark Print
Service Plugin 18
J
job exceeds the printing
quota 26
L
Lexmark Mobile Print version 2.x
configurations
importing 6
Lexmark Print Service Plugin
adding a printer 18
adding an LPM server 18
deleting a printer 18
deleting an LPM server 18
enabling 18
installing 18
logging in to an LPM server 19
printing documents 19
printing photos 19
printing web pages 19
updating LPM server
information 18
updating printer information 18
LPM server
adding 8, 18
deleting 18
logging in 19
removing 10
sending print jobs to 12
updating information 18
updating nickname 9
LPM servers
deleting a print job 15
Index 30
M
managing document sources 16
O
obtaining a Cloud Authentication
login code 16
ongoing print jobs
canceling 16
overview 5
P
photos
disabling 16
printing 11, 19
print job
clearing history 16
print job does not print
properly 25
print jobs
deleting 16
deleting from Cloud Print
Management 15
deleting from LPM servers 15
releasing from print
management servers 15
resending 16
sending to an LPM server 12
sending to Cloud Print
Management 12
print management servers
releasing print jobs from 15
print settings 13
printer
adding 7, 18
deleting 18
setting as default 8
updating information 18
printer alerts
checking status 7
printer model not supported 26
printer nickname
updating 7
printer supplies
checking status 7
printers
removing 8
printing
documents 19
photos 19
print settings 13
web pages 19
printing a web page 11
printing documents 10
printing from the camera 11
printing from the file manager 12
printing photos 11
R
releasing print jobs 15
removing a printer 8
removing an LPM server 10
resending failed print jobs 16
S
sample configuration 20
scanner is unavailable 27
scanning documents 10
scanning is disabled 27
selecting a data center 9
sending print jobs to a print
server 12
server
setting as default 9
setting a default printer 8
setting a default server 9
supported
system requirements 5
types 5
file
T
troubleshooting
application stops working 26
cannot find printer or LPM
server 24
cannot import configurations
from Lexmark Mobile Print
version 2.x 24
cannot print directly to the
printer 25
cannot send print jobs to the
LPM server 25
cannot share files with Lexmark
Print 25
cannot verify the device 26
file type is not supported 25
garbage text is printed 24
job exceeds the printing
quota 26
print job does not print
properly 25
printer model not supported 26
scanner is unavailable 27
scanning is disabled 27
unexpected application
behavior 26
U
unexpected application
behavior 26
updating a printer nickname 7
updating an LPM server
nickname 9
updating LPM server
information 18
updating printer information 18
W
web
disabling 16
web page
printing 11
web pages
printing 19
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