Lexmark MX310, MX410, MX51x, XM114x Service Manual
MX310, MX410, MX51x & XM114x
Machine Type 7015-270, -47x, -6xx
Service Manual
• Start diagnostics
• Maintenance
• Safety and notices
• Trademarks
• Index
June 14, 2015 www.lexmark.com
P/N 12G2376
Product information
Product name:
Lexmark MX310, MX410, MX51x, and XM114x
Machine type:
7015
Model(s):
270, 470, 630, 670, 675
7015
Edition notice
June 14, 2015
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK
INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement
may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information
herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described
may be made at any time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available
in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that
product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any
existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products,
programs, or services, except those expressly designated by the manufacturer, are the user’s responsibility.
Trademarks
Lexmark and the Lexmark logo are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s designation of a set of printer
commands (language) and functions included in its printer products. This printer is intended to be compatible with the PCL language.
This means the printer recognizes PCL commands used in various application programs, and that the printer emulates the functions
corresponding to the commands.
PostScript is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries.
All other trademarks are the property of their respective owners.
© 2015 Lexmark International, Inc.
All rights reserved.
P/N 12G2376
7015
Table of contents
Product information......................................................................................2
Edition notice.................................................................................................2
Notices and safety information................................................................. 15
Laser notices....................................................................................................................................................... 15
Safety information.............................................................................................................................................. 18
Preface......................................................................................................... 23
Service manual conventions.......................................................................................................................... 23
Change history...................................................................................................................................................23
General information................................................................................... 29
Media guidelines...............................................................................................................................................29
Paper guidelines.......................................................................................................................................................... 29
Using recycled paper and other oce papers....................................................................................................32
Using specialty media ................................................................................................................................................ 32
Supported paper sizes, types, and weights......................................................................................................... 34
Data security notice.......................................................................................................................................... 37
Tools required for service................................................................................................................................37
Diagnostic information.............................................................................. 39
Troubleshooting overview.............................................................................................................................. 39
Performing the initial troubleshooting check....................................................................................................... 39
Power‑on Reset (POR) sequence............................................................................................................................ 39
Using Safe Mode ......................................................................................................................................................... 40
Fixing print quality issues................................................................................................................................. 41
Initial print quality check............................................................................................................................................. 41
Gray background or toner fog check...................................................................................................................... 41
Repeating defects check........................................................................................................................................... 42
Blank pages check...................................................................................................................................................... 43
Solid black pages check............................................................................................................................................ 44
Shadow images check............................................................................................................................................... 44
Skewed print check .................................................................................................................................................... 45
Streaked horizontal or vertical lines check ...........................................................................................................47
Toner smear check...................................................................................................................................................... 48
Toner specks check .................................................................................................................................................... 49
Paper jams...........................................................................................................................................................49
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Avoiding jams...............................................................................................................................................................49
Understanding jam messages and locations.......................................................................................................50
200 paper jams............................................................................................................................................................52
201 paper jams.............................................................................................................................................................60
202 paper jams............................................................................................................................................................62
23y paper jams ............................................................................................................................................................65
241 paper jams ............................................................................................................................................................. 67
242–244 paper jams .................................................................................................................................................. 72
25y paper jams ............................................................................................................................................................80
28y paper jams ............................................................................................................................................................ 83
29y paper jams ............................................................................................................................................................86
Understanding printer messages..................................................................................................................87
Cartridge low [88.xy]................................................................................................................................................... 87
Cartridge nearly low [88.xy]...................................................................................................................................... 87
Cartridge very low, [x] estimated pages remain [88.xy] .................................................................................... 87
Change [paper source] to [custom string] load [paper orientation] ...............................................................88
Change [paper source] to [custom type name] load [orientation]..................................................................88
Change [paper source] to [paper size] load [orientation] ................................................................................. 88
Change [paper source] to [paper type] [paper size] load [orientation].......................................................... 88
Close flatbed cover and load originals if restarting job [2yy.xx] ..................................................................... 88
Close door..................................................................................................................................................................... 89
Configuration change, some held jobs were not restored [57] ......................................................................89
Complex page, some data may not have printed [39] ...................................................................................... 89
Defective flash detected [51] ....................................................................................................................................89
Disk must be formatted for use in this device.....................................................................................................89
Error reading USB drive. Remove USB..................................................................................................................90
Error reading USB hub. Remove hub.....................................................................................................................90
Fax partition inoperative. Contact system administrator................................................................................... 90
Fax server 'To Format' not set up. Contact system administrator...................................................................90
Fax Station Name not set up. Contact system administrator. ..........................................................................90
Fax Station Number not set up. Contact system administrator.......................................................................90
Imaging unit low [84.xy] ..............................................................................................................................................91
Imaging unit nearly low [84.xy] .................................................................................................................................91
Imaging unit very low, [x] estimated pages remain [84.xy]................................................................................91
Incorrect paper size, open [paper source] [34]..................................................................................................... 91
Insucient memory, some Held Jobs were deleted [37]................................................................................... 91
Insucient memory, some held jobs will not be restored [37]......................................................................... 91
Insucient memory for Flash Memory Defragment operation [37] ...............................................................92
Insucient memory to collate job [37]...................................................................................................................92
Insucient memory to support Resource Save feature [35]............................................................................ 92
Load manual feeder with [custom string] [paper orientation].......................................................................... 92
Load manual feeder with [custom type name] [paper orientation] ................................................................ 92
Load manual feeder with [paper size] [paper orientation]................................................................................ 93
Load manual feeder with [paper type] [paper size] [paper orientation]........................................................93
Load [paper source] with [custom string] [paper orientation] ..........................................................................93
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Load [paper source] with [custom type name] [paper orientation].................................................................93
Load [paper source] with [paper size] [paper orientation]................................................................................94
Load [paper source] with [paper type] [paper size] [paper orientation] ........................................................ 94
Maintenance kit low [80.xy] ...................................................................................................................................... 94
Maintenance kit nearly low [80.xy] ......................................................................................................................... 94
Maintenance kit very low, [x] estimated pages remain [80.xy]........................................................................ 94
Memory full [38] ...........................................................................................................................................................95
Memory full, cannot print faxes................................................................................................................................95
Memory full, cannot send faxes............................................................................................................................... 95
Network [x] software error [54] ................................................................................................................................95
No analog phone line connected to modem, fax is disabled..........................................................................95
Non‑Lexmark [supply type], see User’s Guide [33.xy]....................................................................................... 95
Not enough free space in flash memory for resources [52] ............................................................................96
Printer had to restart. Last job may be incomplete. ........................................................................................... 96
Reinstall defective or unresponsive cartridge [31.xy]......................................................................................... 96
Reinstall missing or unresponsive cartridge [31.xy]............................................................................................ 97
Remove paper from standard output bin.............................................................................................................. 97
Replace all originals if restarting job. ..................................................................................................................... 97
Replace cartridge, 0 estimated pages remain [88.xy] ....................................................................................... 97
Replace cartridge, printer region mismatch [42.xy]............................................................................................ 97
Replace defective imaging unit [31.xy]...................................................................................................................98
Replace jammed originals if restarting job. .......................................................................................................... 98
Replace imaging unit, 0 estimated pages remain [84.xy]................................................................................. 98
Replace maintenance kit, 0 estimated pages remain [80.xy]..........................................................................99
Reinstall missing or unresponsive imaging unit [31.xy]......................................................................................99
Replace unsupported cartridge [32.xy] .................................................................................................................99
Replace unsupported imaging unit [32.xy]...........................................................................................................99
Restore held jobs?.......................................................................................................................................................99
Scanner automatic feeder cover open..................................................................................................................99
Scanner disabled by admin [840.01] .................................................................................................................... 100
Scanner disabled. Contact system administrator if problem persists. [840.02] ....................................... 100
Scanner jam, remove all originals from the scanner [2yy.xx]......................................................................... 100
Scanner jam, remove jammed originals from the scanner [2yy.xx].............................................................. 100
Serial option [x] error [54]........................................................................................................................................ 100
SMTP server not set up. Contact system administrator. ................................................................................. 100
Some held jobs were not restored ....................................................................................................................... 100
Standard network software error [54]....................................................................................................................101
Standard USB port disabled [56].............................................................................................................................101
Supply needed to complete job..............................................................................................................................101
Too many flash options installed [58].....................................................................................................................101
Too many trays attached [58] ...................................................................................................................................101
Unformatted flash detected [53] ............................................................................................................................102
Weblink server not set up. Contact system administrator. ..............................................................................102
User attendance messages.......................................................................................................................... 102
User attendance messages (0‑99.99) ..................................................................................................................102
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Toner cartridge smart chip contact service check.............................................................................................103
Imaging unit smart chip contact service check ..................................................................................................104
Toner smart chip compatibility service check.....................................................................................................104
Imaging chip compatibility service check............................................................................................................105
Media size mismatch service check......................................................................................................................105
Printer/cartridge mismatch service check ...........................................................................................................107
Flash full service check.............................................................................................................................................107
Maintenance kit service check ...............................................................................................................................108
Insucient memory service check ........................................................................................................................108
Imaging unit low service check ..............................................................................................................................108
Toner cartridge low service check.........................................................................................................................109
Printer hardware errors..................................................................................................................................109
111 errors........................................................................................................................................................................109
121 errors........................................................................................................................................................................113
126 errors.......................................................................................................................................................................115
132 errors.......................................................................................................................................................................116
133 errors .......................................................................................................................................................................117
140 errors.......................................................................................................................................................................118
146 errors.......................................................................................................................................................................118
155 errors.......................................................................................................................................................................119
171 errors ........................................................................................................................................................................121
Steps before starting the 9yy service checks.....................................................................................................122
900 errors ....................................................................................................................................................................124
912 errors......................................................................................................................................................................129
94y errors .....................................................................................................................................................................129
950–958 errors ..........................................................................................................................................................129
959 errors.....................................................................................................................................................................132
96y errors .....................................................................................................................................................................133
97y errors .....................................................................................................................................................................134
98y errors .....................................................................................................................................................................135
99y errors .....................................................................................................................................................................136
Base printer symptoms .............................................................................................................................................136
Dead machine service check..................................................................................................................................137
Controller board service check ..............................................................................................................................138
Control panel service check....................................................................................................................................139
Control panel button service check ......................................................................................................................140
USB print service check ............................................................................................................................................141
Front door not closed service check ....................................................................................................................142
Network service check .............................................................................................................................................143
ADF/Scanner hardware errors......................................................................................................................145
8yy error messages ...................................................................................................................................................145
Scanner disabled error service check..................................................................................................................146
Scanner carriage failure service check ................................................................................................................148
ADF service check .....................................................................................................................................................149
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Scanner configuration error service check .........................................................................................................150
Scan/fax/copy symptoms .........................................................................................................................................150
Black or blank page copy service check ..............................................................................................................151
CCD service check.....................................................................................................................................................152
Flatbed motor service check...................................................................................................................................152
Flatbed home position service check...................................................................................................................153
ADF rattling noise service check ...........................................................................................................................153
Flatbed legal scan service check...........................................................................................................................154
ADF streak service check ........................................................................................................................................154
ADF feed errors service check...............................................................................................................................155
ADF duplex service check .......................................................................................................................................156
Modem/fax card service check...............................................................................................................................157
Blank spaces on incoming fax service check .....................................................................................................158
Stretched words on incoming fax service check...............................................................................................158
Fax reception service check ...................................................................................................................................158
Fax transmission service check..............................................................................................................................160
Fax error log codes....................................................................................................................................................162
Escalating a fax issue to second‑level support ..................................................................................................166
Input option hardware errors........................................................................................................................167
321–344 errors ............................................................................................................................................................167
Service menus........................................................................................... 173
Understanding the control panel and menus...........................................................................................173
Using the printer control panel............................................................................................................................... 173
Understanding the colors of the Sleep button and indicator lights..............................................................174
Understanding the home screen ...........................................................................................................................175
Using the touch-screen buttons .............................................................................................................................176
Menus list............................................................................................................................................................177
Diagnostics menu............................................................................................................................................ 178
Entering the Diagnostics menu .............................................................................................................................. 178
Registration..................................................................................................................................................................178
Scanner calibration ....................................................................................................................................................179
PRINT TESTS ...............................................................................................................................................................180
Print Quality Pages.....................................................................................................................................................180
HARDWARE TESTS.....................................................................................................................................................181
DUPLEX TESTS...........................................................................................................................................................183
INPUT TRAY TESTS ...................................................................................................................................................185
OUTPUT BIN TESTS ..................................................................................................................................................186
BASE SENSOR TEST .................................................................................................................................................187
DEVICE TESTS ............................................................................................................................................................187
PRINTER SETUP..........................................................................................................................................................188
EP SETUP .....................................................................................................................................................................190
REPORTS ......................................................................................................................................................................192
EVENT LOG..................................................................................................................................................................192
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Scanner tests...............................................................................................................................................................193
Exit Diags......................................................................................................................................................................197
Configuration menu........................................................................................................................................ 198
Entering the Configuration menu...........................................................................................................................198
Reset ADF Maintenance Kit Counter ....................................................................................................................198
Maintenance Counter Value....................................................................................................................................198
Reset Maintenance Counter....................................................................................................................................198
Print Quality Pages.....................................................................................................................................................199
Reports..........................................................................................................................................................................199
Panel Menus ................................................................................................................................................................199
PPDS Emulation ........................................................................................................................................................ 200
Download Emuls....................................................................................................................................................... 200
Safe Mode .................................................................................................................................................................. 200
Factory Defaults........................................................................................................................................................ 200
Energy Conserve........................................................................................................................................................201
Fax low power support .............................................................................................................................................201
Min copy memory.......................................................................................................................................................201
Num pad job assist.....................................................................................................................................................201
Format fax storage................................................................................................................................................... 202
ADF edge erase........................................................................................................................................................ 202
Flatbed edge erase.................................................................................................................................................. 202
Scanner manual registration ................................................................................................................................. 202
Disable scanner .........................................................................................................................................................204
Paper Prompts............................................................................................................................................................204
Envelope Prompts.....................................................................................................................................................204
Action for Prompts ................................................................................................................................................... 205
Jobs on Disk .............................................................................................................................................................. 205
Disk Encryption......................................................................................................................................................... 206
Wipe All Settings ...................................................................................................................................................... 206
Font Density............................................................................................................................................................... 206
Font Sharpening ....................................................................................................................................................... 206
Reduced Curl............................................................................................................................................................. 206
Require Standby ........................................................................................................................................................207
A5 Loading..................................................................................................................................................................207
UI Automation.............................................................................................................................................................207
LES Applications....................................................................................................................................................... 208
Key Repeat Initial Delay.......................................................................................................................................... 208
Key Repeat Rate ....................................................................................................................................................... 208
Clear Supply Usage History................................................................................................................................... 208
Clear Custom Status................................................................................................................................................ 209
USB Speed................................................................................................................................................................. 209
Automatically Display Error Screens................................................................................................................... 209
USB PnP...................................................................................................................................................................... 209
Restore factory defaults............................................................................................................................................210
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Entering Invalid engine mode...................................................................................................................... 210
Entering Recovery mode................................................................................................................................ 211
Accessing the Network SE menu.................................................................................................................211
Service Engineer menu...................................................................................................................................211
Accessing the service engineer (SE) menu..........................................................................................................211
Service engineer (SE) menu .....................................................................................................................................211
Fax service engineer (SE) menu.............................................................................................................................212
Repair information.................................................................................... 213
Removal precautions...................................................................................................................................... 213
Data security notice...................................................................................................................................................213
Handling ESD‑sensitive parts..................................................................................................................................213
Controller board/control panel replacement ......................................................................................................214
Restoring the printer configuration after replacing the controller board ....................................................215
Restoring solutions, licenses, and configuration settings ...............................................................................217
Updating the printer firmware ................................................................................................................................218
Backing up eSF solutions and settings ................................................................................................................219
Ribbon cable connectors ....................................................................................................................................... 220
Zero Insertion Force (ZIF) connectors............................................................................................................ 220
Horizontal top contact connector .....................................................................................................................221
Horizontal bottom contact connector .............................................................................................................224
Vertical mount contact connector....................................................................................................................227
Horizontal sliding contact connector ..............................................................................................................230
Low Insertion Force (LIF) connector................................................................................................................233
Printhead assembly adjustments ..........................................................................................................................234
Removal procedures......................................................................................................................................237
Left side removals...........................................................................................................................................237
Left cover removal ....................................................................................................................................................237
Main drive gearbox removal...................................................................................................................................239
MPF solenoid removal ..............................................................................................................................................241
MPF gearbox removal..............................................................................................................................................243
Reverse solenoid removal ......................................................................................................................................246
ACM clutch removal (MX310, MX410) ..................................................................................................................247
Cartridge gearbox removal.....................................................................................................................................249
Duplex gear assembly removal ............................................................................................................................ 250
Right side removals........................................................................................................................................252
Right cover removal..................................................................................................................................................252
Memory access door removal................................................................................................................................255
Tray present sensor removal..................................................................................................................................255
Cooling fan removal..................................................................................................................................................256
Controller board removal ........................................................................................................................................257
Controller board shield removal............................................................................................................................259
Upper shield removal................................................................................................................................................261
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Toner cartridge smart chip contact removal .......................................................................................................261
Modem removal.........................................................................................................................................................263
Front removals.................................................................................................................................................265
Left front mount removal.........................................................................................................................................265
Right front mount removal ......................................................................................................................................265
Transfer roll removal.................................................................................................................................................267
Cartridge plunger removal......................................................................................................................................268
Name plate cover removal......................................................................................................................................270
Front bin cover removal...........................................................................................................................................272
Control panel assembly removal...........................................................................................................................273
UICC removal .............................................................................................................................................................276
UICC (MX310) removal .............................................................................................................................................276
UICC shield removal.................................................................................................................................................277
USB cable bracket removal....................................................................................................................................278
Speaker removal .......................................................................................................................................................278
Control panel cover removal..................................................................................................................................279
Display removal (MX410, MX51x).......................................................................................................................... 280
Display (MX310) removal ........................................................................................................................................282
Light tube removal ....................................................................................................................................................282
Keypad assembly removal ......................................................................................................................................284
MPF tray removal.......................................................................................................................................................284
MPF pick roller cover removal ...............................................................................................................................287
MPF pick roller removal...........................................................................................................................................287
Bail removal ................................................................................................................................................................288
Jam access cover removal .....................................................................................................................................288
Front access cover removal ...................................................................................................................................289
Front door sensor removal ......................................................................................................................................291
Front input guide removal........................................................................................................................................291
Separator pad removal ............................................................................................................................................293
Bottom removals.............................................................................................................................................296
Power supply removal..............................................................................................................................................296
Power supply shield removal .................................................................................................................................297
Duplex removal..........................................................................................................................................................298
Duplex sensor and input sensor removal ...........................................................................................................299
Duplex sensor and input sensor (MX310, MX410) removal............................................................................302
Index sensor removal...............................................................................................................................................303
Media present sensor removal ..............................................................................................................................304
Toner density sensor removal................................................................................................................................306
Trailing edge sensor removal.................................................................................................................................306
Trailing edge sensor (MX310, MX410) removal..................................................................................................307
Media present sensor flag removal.......................................................................................................................312
ACM assembly removal............................................................................................................................................316
ACM assembly (MX310, MX410) removal.............................................................................................................318
Pick/lift motor gearbox removal.............................................................................................................................322
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Tray guide removal ...................................................................................................................................................323
Rear side removals.........................................................................................................................................325
Dust cover removal...................................................................................................................................................325
Rear exit door removal.............................................................................................................................................326
Rear cover removal...................................................................................................................................................327
Bin full sensor removal.............................................................................................................................................327
Redrive assembly removal......................................................................................................................................329
Redrive shaft removal...............................................................................................................................................330
Fuser removal.............................................................................................................................................................332
Top side removals...........................................................................................................................................333
Top cover assembly removal..................................................................................................................................333
Bin extender removal...............................................................................................................................................334
Laser scanning unit (LSU) removal .......................................................................................................................335
ADF/scanner removals.................................................................................................................................. 338
ADF separator pad removal ..................................................................................................................................338
ADF separator roll removal ....................................................................................................................................340
Flatbed cushion removal .........................................................................................................................................341
Scanner front cover removal..................................................................................................................................342
Scanner rear cover removal ...................................................................................................................................343
ADF input tray removal ............................................................................................................................................343
ADF unit removal.......................................................................................................................................................344
Scanner assembly removal.....................................................................................................................................346
ADF top cover assembly removal.........................................................................................................................349
ADF cable removal.....................................................................................................................................................351
USB cable removal.....................................................................................................................................................351
USB wireless cable removal...................................................................................................................................352
ADF hinge removal ...................................................................................................................................................354
Flatbed assembly removal......................................................................................................................................354
Control panel ribbon cable removal.....................................................................................................................354
Speaker cable removal............................................................................................................................................355
Cave light cable removal.........................................................................................................................................357
Restraint pad removal ..............................................................................................................................................358
250/550-sheet option tray removals........................................................................................................ 359
Pick roller removal.....................................................................................................................................................359
Separator roll assembly removal...........................................................................................................................360
ACM assembly removal...........................................................................................................................................362
Component locations...............................................................................365
Exterior locations............................................................................................................................................ 365
Front view....................................................................................................................................................................365
Rear view.....................................................................................................................................................................366
Connectors....................................................................................................................................................... 367
Controller board......................................................................................................................................................... 367
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Power supply..............................................................................................................................................................373
Maintenance..............................................................................................375
Inspection guide..............................................................................................................................................375
Scheduled maintenance............................................................................................................................... 376
Maintenance kits........................................................................................................................................................376
Resetting the maintenance counter .....................................................................................................................376
Lubrication specification................................................................................................................................377
Cleaning the printer........................................................................................................................................ 377
Cleaning the printer.................................................................................................................................................. 377
Cleaning the scanner glass ....................................................................................................................................378
Parts catalog.............................................................................................380
Legend...............................................................................................................................................................380
Assembly 1: Covers..........................................................................................................................................381
Assembly 2: Imaging......................................................................................................................................383
Assembly 3: Control panel (MX41x, MX51x, XM1140, and XM1145).................................................... 387
Assembly 4: Control panel (MX31x)............................................................................................................389
Assembly 5: Electronics 1...............................................................................................................................391
Assembly 6: Electronics 2............................................................................................................................ 395
Assembly 7: Frame......................................................................................................................................... 398
Assembly 8: Option trays...............................................................................................................................401
Assembly 9: Maintenance kits.....................................................................................................................403
Assembly 10: Power cords........................................................................................................................... 405
Assembly 11: Miscellaneous..........................................................................................................................407
Appendix A: Printer specifications........................................................ 409
Electrical specifications.................................................................................................................................409
Operating clearances.................................................................................................................................... 409
Acoustics...........................................................................................................................................................409
Operating environment..................................................................................................................................410
Scanner specifications.....................................................................................................................................411
Fax specifications............................................................................................................................................ 412
Appendix B: Options and features......................................................... 413
Available internal options.............................................................................................................................. 413
Media handling options..................................................................................................................................413
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Appendix C: Theory of operation............................................................415
POR sequence..................................................................................................................................................415
Printer control................................................................................................................................................... 415
Paper path information...................................................................................................................................415
Input tray.......................................................................................................................................................................415
Multipurpose feeder (MPF) ......................................................................................................................................416
Simplex printing ..........................................................................................................................................................416
Duplex printing............................................................................................................................................................417
Media handling components........................................................................................................................ 418
Main drive gearbox....................................................................................................................................................418
Autocompensator mechanism (ACM) ...................................................................................................................418
Key components.............................................................................................................................................. 419
Sensors .........................................................................................................................................................................419
Other key components ............................................................................................................................................420
Electrophotographic process (EP process)..............................................................................................422
ADF theory........................................................................................................................................................425
ADF theory of operation..........................................................................................................................................425
Appendix D: Acronyms............................................................................429
Acronyms..........................................................................................................................................................429
Index........................................................................................................... 431
Part number index.................................................................................... 441
Part name index........................................................................................447
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14
Notices and safety information
Laser notices
Laser notice
7015
The printer is
Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements
of IEC 60825-1.
Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser
that is nominally a 7 milliwatt gallium arsenide laser operating in the wavelength of 655-675 nanometers. The
laser system and printer are designed so there is never any human access to laser radiation above a Class I
level during normal operation, user maintenance, or prescribed service condition.
certified
in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for
Laser-Hinweis
Der Drucker wurde in den USA zertifiziert und entspricht den DHHS-Vorschriften 21 CFR, Kapitel I, Unterkapitel J
für Laserprodukte der Klasse I (1); andernorts ist er als Laserprodukt der Klasse I
Anforderungen entspricht.
Laserprodukte der Klasse I werden nicht als gefährlich eingestuft. Der Drucker enthält im Inneren einen Laser
der Klasse IIIb (3b), und zwar einen 7-Milliwatt-Gallium-Arsenid-Laser, der im Wellenlängenbereich von 655 bis
675 Nanometern arbeitet. Das Lasersystem und der Drucker sind so konstruiert, dass unter normalen
Betriebsbedingungen, bei der Wartung durch den Benutzer oder bei den vorgeschriebenen
Wartungsbedingungen Menschen keiner Laserstrahlung ausgesetzt sind, die die Werte für Klasse I
überschreitet.
zertifiziert,
das den IEC 60825-1-
Avis relatif à l'utilisation du laser
L'imprimante est certifiée conforme aux exigences de la réglementation des Etats-Unis relative aux produits
laser (DHHS 21 CFR, Chapter I, Subchapter J for Class I (1)). Pour les autres pays, elle est certifiée conforme aux
exigences des normes IEC 60825-1 relatives aux produits laser de classe I.
Les produits laser de Classe I ne sont pas considérés comme dangereux. L'imprimante contient un laser de
classe IIIb (3b), laser arséniure de gallium 7 milliwatts opérant sur une longueur d'onde de l'ordre de 655 à
675 nanomètres. Le système laser ainsi que l'imprimante ont été conçus de manière à ce que personne ne soit
exposé à des rayonnements laser dépassant le niveau de classe I dans le cadre d'un fonctionnement normal,
de l'entretien par l'utilisateur ou de la maintenance.
Avvertenze sui prodotti laser
La stampante è
Sottocapitolo J per i prodotti laser di Classe I (1), mentre in altri paesi è certificata come prodotto laser di Classe
I conforme ai requisiti IEC 60825-1.
I prodotti laser di Classe I non sono considerati pericolosi. La stampante contiene un laser di Classe IIIb (3b),
che è nominalmente un laser ad arseniuro di gallio a 7 milliwatt funzionante a una lunghezza d'onda di 655-675
nanometri. Il sistema laser e la stampante sono stati progettati in modo da impedire l'esposizione a radiazioni
laser superiori al livello previsto dalla Classe I durante le normali operazioni di stampa, manutenzione o
assistenza.
certificata
negli Stati Uniti come stampante conforme ai requisiti DHHS 21 CFR, Capitolo I,
Notices and safety information
15
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Aviso de láser
Esta impresora se ha certificado en EE. UU. de conformidad con los requisitos de DHHS 21 CFR, capítulo I,
subcapítulo J, para los productos láser de Clase I (1), y en otros países está certificada como un producto láser
de Clase I de acuerdo con los requisitos de IEC 60825-1.
Los productos láser de Clase I no se consideran peligrosos. La impresora contiene un láser interno de Clase
IIIb (3b) que nominalmente es un láser de arseniuro de galio de 7 milivatios que funciona en una longitud de
onda de 655-675 nanómetros. El sistema láser y la impresora se han diseñado para que ningún individuo
acceda nunca a las radiaciones láser por encima del nivel de Clase I durante su uso normal, ni en tareas de
mantenimiento o intervenciones de servicio técnico prescritas.
Aviso sobre laser
A impressora foi certificada nos EUA por estar em conformidade com os requisitos do DHHS 21 CFR, capítulo
I, subcapítulo J, para produtos a laser de Classe I (1) e, nos demais países, foi certificada como produto a laser
de Classe I em conformidade com os requisitos da IEC 60825-1.
Os produtos a laser de Classe I não são considerados perigosos. A impressora contém, internamente, um laser
de Classe IIIb (3b) que é um laser de arsenieto de gálio de 7 miliwatts operando no comprimento de onda de
655-675 nanômetros. O sistema do laser e a impressora foram projetados para que jamais haja acesso humano
à radiação do laser acima do nível da Classe I durante a operação normal ou a manutenção pelo usuário ou
sob as condições de manutenção prescritas.
Laserinformatie
Deze printer is in de Verenigde Staten gecertificeerd als een product dat voldoet aan de vereisten van DHHS
21 CFR, hoofdstuk 1, paragraaf J voor laserproducten van klasse I (1). Elders is de printer gecertificeerd als een
laserproduct van klasse I dat voldoet aan de vereisten van IEC 60825-1.
Laserproducten van klasse I worden geacht geen gevaar op te leveren. De printer bevat intern een laser van
klasse IIIb (3b), een galliumarsenide laser met een nominaal vermogen van 7 milliwatt en een golflengtebereik
van 655-675 nanometer. Het lasersysteem en de printer zijn zodanig ontworpen dat gebruikers nooit blootstaan
aan laserstraling die hoger is dan het toegestane niveau voor klasse I-apparaten, tijdens normaal gebruik,
onderhoudswerkzaamheden door de gebruiker of voorgeschreven servicewerkzaamheden.
Lasererklæring
Denne printer er certificeret i USA i henhold til kravene i DHHS 21 CFR, afsnit I, underafsnit J, for Klasse Ilaserprodukter (1) og certificeret andetsteds som et Klasse I-laserprodukt i henhold til kravene i IEC 60825-1.
Klasse I-laserprodukter anses ikke for at være farlige. Printeren indeholder internt en klasse IIIb (3b)-laser, der
nominelt er en 7 milliwatt galliumarsenid-laser, som fungerer i bølgelængdeområdet 655-675 nanometer.
Lasersystemet og printeren er udviklet på en sådan måde, at der ikke er en direkte laserstråling, der overskrider
Klasse I-niveauet under normal brug, brugers vedligeholdelse eller de foreskrevne servicebetingelser.
Laserilmoitus
Tämä tulostin on sertifioitu Yhdysvalloissa DHHS 21 CFR, Chapter I, Subchapter J -standardin mukaiseksi luokan
I (1) -lasertuotteeksi ja muualla IEC 60825-1 -standardin mukaiseksi luokan I lasertuotteeksi.
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16
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Luokan I lasertuotteita ei pidetä haitallisina. Tulostimen sisällä on luokan IIIb (3b) laser, joka on nimellisteholtaan
7 mW:n galliumarsenidilaser ja toimii 655–675 nanometrin aallonpituuksilla. Laserjärjestelmä ja tulostin ovat
rakenteeltaan sellaisia, että käyttäjä ei joudu alttiiksi luokkaa 1 suuremmalle säteilylle normaalin käytön,
ylläpidon tai huollon aikana.
Lasermeddelande
Skrivaren är certifierad i USA enligt kraven i DHHS 21 CFR, avsnitt I, underavsnitt J för laserprodukter av klass
I (1) och i andra länder är den
Laserprodukter av klass I anses inte vara skadliga. Skrivaren innehåller en klass IIIb (3b)-laser, vilket är en 7 mW
galliumarseniklaser som arbetar inom en våglängd på 655–675 nm. Lasersystemet och skrivaren är utformade
så att människor aldrig utsätts för laserstrålning över klass I-nivå under normala förhållanden vid användning,
underhåll eller service.
certifierad
som en laserprodukt av klass I som uppfyller kraven i IEC 60825-1.
Lasermerknad
Skriveren er
laserprodukter av klasse I (1), og er andre steder sertifisert som et laserprodukt av klasse I som samsvarer med
kravene i IEC 60825-1.
Laserprodukter av klasse I anses ikke som helseskadelige. Skriveren inneholder en intern laser av klasse IIIb
(3b) som nominelt er en 7 milliwatt galliumarsenid-laser, og som opererer i bølgelengder på 655-675 nanometer.
Lasersystemet og skriveren er utformet slik at mennesker ikke utsettes for laserstråling utover nivået i klasse
I under normal drift, vedlikehold eller foreskrevet service.
sertifisert
i USA for samsvar med kravene i DHHS 21 CFR, kapittel I, underkapittel J for
Avís sobre el làser
Als EUA, la impressora està certificada de conformitat amb els requisits del capítol I, apartat J del CFR 21 del
Departament de Salut i Serveis Humans per a productes làser de cl a sse I (1) i a l a resta de p a ïsos està c e rtificada
com a producte làser de classe I d'acord amb els requisits de la norma IEC 60825-1.
Els productes làser de classe I no es consideren perillosos. A l'interior de la impressora hi ha un làser de classe
IIIb (3b) que nominalment es un arsenur de galió de 7 mil·liwatts que funciona a una longitud d'ona de 655-675
nanòmetres. El sistema làser y la impressora s'han dissenyat amb l'objectiu d'impedir l'accés humà de la radiació
làser superior al nivell de classe I durant un funcionament normal, el manteniment per part de l'usuari o les
condicions de servei prescrites.
レーザーに関する通知
本機は、米国においてクラス I（1）レーザー製品に対する DHHS 21 CFR、Chapter I、Subchapter J の要件
に準拠し、その他の国では IEC 60825-1 の要件に準拠するクラス I レーザー製品として認可されています。
クラス I レーザー製品は、危険性がないとみなされています。 本機には、クラス IIIb（3b）レーザーが内蔵
されています。これは、655 ～ 675 ナノメートルの波長で動作する定格 7 ミリワットのガリウムヒ素レー
ザーです。 レーザーシステムとプリンタは、通常の操作、ユーザーによるメンテナンス、または所定のサ
ービス条件の下で、ユーザーがクラス I レベルを超えるレーザー放射に絶対にさらされないように設計され
ています。
레이저 관련 공지
이 프린터는 미국에서 DHHS 21 CFR, Chapter I, Subchapter J의 요구 사항을 준수하는 클래스 I(1) 레이저 제품
으로 승인되었으며 이외 지역에서 IEC 60825-1의 요구 사항을 준수하는 클래스 I 레이저 제품으로 승인되었습
니다.
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17
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Class I 레이저 제품은 위험한 제품으로 간주되지 않습니다. 프린터에는 655-675 나노미터의 파장 영역에서 작
동하는 공칭 7밀리와트 갈륨 비소 레이저인 클래스 IIIb(3b) 레이저가 내부에 포함되어 있습니다. 레이저 시스템
과 프린터는 정상적인 작동, 사용자 유지 관리 또는 사전 설명된 서비스 조건에는 사람에게 클래스 I 수준 이상
의 레이저 방사가 노출되지 않도록 설계되었습니다.
激光注意事项
本打印机在美国认证合乎 DHHS 21 CFR Chapter I，Subchapter J 对分类 I（1）激光产品的标准，而在其他地
区则被认证是合乎 IEC 60825-1 的分类 I 激光产品。
一般认为分类 I 激光产品不具有危险性。本打印机内部含有分类 IIIb（3b）的激光，在操作过程中会产生额定
7 毫瓦的砷化镓激光，其波长范围在 655-675nm 之间。本激光系统及打印机的设计，在一般操作、使用者维
护或规定内的维修情况下，不会使人体接触分类 I 以上等级的辐射。
雷射聲明
本印表機係經過美國核可，符合 DHHS 21 CFR，Chapter I，Subchapter J 規定的 I (1) 級雷射產品激光注意事
项；在美國以外的地區，為符合 IEC 60825-1 規定的 I 級雷射產品。
根據 I 級雷射產品的規定，這類產品不會對人體造成傷害。本機所採用之 IIIb (3b) 級雷射只會產生 7 百萬分之
一瓦特 (milliwatt)、波長 655 至 675 億分之一米 (nanometer) 的鎵砷放射線 (gallium arsenide laser)。使用者只
要以正確的方法操作及維護保養，並依照先前所述之維修方式進行修護，此印表機與其雷射系統絕不會產生 I
級以上的放射線，而對人體造成傷害。
Safety information
Safety information
• The safety of this product is based on testing and approvals of the original design and specific components.
The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts.
• The maintenance information for this product has been prepared for use by a professional service person
and is not intended to be used by others.
• There may be an increased risk of electric shock and personal injury during disassembly and servicing of
this product. Professional service personnel should understand this and take necessary precautions.
CAUTION—POTENTIAL INJURY
The lithium battery in this product is not intended to be replaced. There is a danger of explosion if
a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery.
Discard used lithium batteries according to the manufacturer's instructions and local regulations.
Consignes de sécurité
• La sécurité de ce produit repose sur des tests et des agréations portant sur sa conception d'origine et sur
des composants particuliers. Le fabricant n'assume aucune responsabilité concernant la sécurité en cas
d'utilisation de pièces de rechange non agréées.
• Les consignes d'entretien et de réparation de ce produit s'adressent uniquement à un personnel de
maintenance
• Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques, le personnel
d'entretien qualifié devra prendre toutes les précautions nécessaires.
qualifié.
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18
7015
AVERTISSEMENT—RISQUE DE BLESSURE
La batterie lithium de ce produit n'est pas destinée à être remplacée. Il existe un risque d'explosion
si une batterie lithium est placée de façon incorrecte. Ne rechargez pas, ne démontez pas et
n’incinérez pas une batterie lithium. Mettez les batteries lithium usagées au rebut selon les
instructions du fabricant et les réglementations locales.
Norme di sicurezza
• La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei componenti
specifici.
• Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di
assistenza autorizzato.
• Durante lo smontaggio e la manutenzione di questo prodotto, il rischio di subire scosse elettriche e danni
alla persona è più elevato. Il personale di assistenza autorizzato deve, quindi, adottare le precauzioni
necessarie.
Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti.
ATTENZIONE — PERICOLO DI LESIONI
La batteria al litio presente del prodotto non deve essere sostituita. In caso di sostituzione errata
della batteria al litio, potrebbe verificarsi un'esplosione. Non ricaricare, smontare o bruciare batterie
al litio. Smaltire le batterie al litio usate seguendo le istruzioni del produttore e le norme locali.
Sicherheitshinweise
• Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und
bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine
Verantwortung oder Haftung für die Sicherheit übernommen.
• Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen
Wartungsfachmann bestimmt.
• Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines
elektrischen Schlags und körperlicher Verletzung. Das zuständige Fachpersonal sollte entsprechende
Vorsichtsmaßnahmen treen.
VORSICHT - VERLETZUNGSGEFAHR
Die Lithiumbatterie in diesem Produkt darf nicht ausgetauscht werden. Wird eine Lithiumbatterie
nicht ordnungsgemäß ausgetauscht, besteht Explosionsgefahr. Lithiumbatterien dürfen auf keinen
Fall wieder aufgeladen, auseinander genommen oder verbrannt werden. Befolgen Sie zum
Entsorgen verbrauchter Lithiumbatterien die Anweisungen des Herstellers und die örtlichen
Bestimmungen.
Pautas de Seguridad
• La seguridad de este producto se basa en pruebas y aprobaciones del diseño original y componentes
específicos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no
autorizadas.
• La información sobre el mantenimiento de este producto está dirigida exclusivamente al personal
cualificado de mantenimiento.
• Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la reparación de
la máquina. El personal
cualificado
debe ser consciente de este peligro y tomar las precauciones necesarias.
Notices and safety information
19
PRECAUCIÓN: POSIBLES DAÑOS PERSONALES
La batería de litio de este producto no debe reemplazarse. Existe riesgo de explosión si se sustituye
incorrectamente una batería de litio. No recargue, desmonte ni incinere una batería de litio. Deseche
las baterías de litio según las instrucciones del fabricante y las normativas locales.
Informações de Segurança
• A segurança deste produto baseia-se em testes e aprovações do modelo original e de componentes
específicos. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição não
autorizadas.
• As informações de segurança relativas a este produto destinam-se a profissionais destes serviços e não
devem ser utilizadas por outras pessoas.
• Risco de choques eléctricos e ferimentos graves durante a desmontagem e manutenção deste produto.
Os
profissionais
destes serviços devem estar avisados deste facto e tomar os cuidados necessários.
ATENÇÃO — RISCO DE FERIMENTO
A bateria de lítio neste produto não deve ser substituída. Existe o risco de explosão se uma bateria
de lítio for substituída incorretamente. Não recarregue, desmonte ou incinere uma bateria de lítio.
Descarte as baterias de lítio usadas de acordo com as instruções do fabricante e regulamentos
locais.
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Informació de Seguretat
• La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components
específics. El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no
autoritzades.
• La informació pel manteniment d’aquest producte està orientada exclusivament a professionals i no està
destinada a ningú que no ho sigui.
• El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei
d’aquest producte. El personal professional ha d’estar-ne assabentat i prendre les mesures convenients.
ATENCIÓ
La bateria de liti d'aquest producte no ha estat dissenyada perquè es substitueixi. Hi ha perill
d’explosió si no es substitueix correctament la bateria de liti. No recarregueu, desmunteu o
incinereu una bateria de liti. Desfeu-vos de les bateries de liti usades d’acord amb les instruccions
del fabricant i les regulacions locals.
안전 사항
• 본 제품은 원래 설계및특정 구성에 대한 테스트 결과로 안정 성이 입증된 것입니다. 따라서 무허가 교체부
품을 사용하는 경 우 에는 제조업체에서 안전에 대한 책임을 지지 않습니다.
• 본 제품에 관한 유지 보수 설명 서는 전문 서비스 기술자 용으로 작성된 것이므로, 비 전문가는 사용할 수 없
습니다.
• 본 제품을 해체하거나 정비할 경우, 전 기전 인 충 경 을 받거나 상 처를 입을 위험이 커집니다. 전문 서비스
기술자는 이 사실을 숙지하고, 필요한 예방조치를 취하도록 하십시오.
주의—부상 위험
이 제품에 들어 있는 리튬 배터리는 교체할 수 없습니다. 리튬 배터리를 잘못 교체하면 폭발할 위험
이 있습니다. 리튬 배터리를 재충전하거나, 분해하거나, 태우지 마십시오. 제조업체의 지침과 지역
규정에 따라 다 쓴 리튬 배터리를 폐기하십시오.
Notices and safety information
20
7015
安全信息
• 本产品的安全性以原来设计和特定产品的测试结果和认证为基础。万一使用来经许可的替换部件，制造商
不对安全性负责。
• 本产品的维护信息仅供专业服务人员使用，并不打算证其他人使用。
• 本产品在拆卸、维修时，遭受电击或人员受伤的危险性会增高，专业服务人员对这点必须有所了触，并采
取必要的预防措施。
当心一可能的伤害：
本产品中的锂电池不可更换。如果不正确更换锂电池，可能会有爆炸危险。不要再 充电、拆解或
焚烧锂电池。丢弃旧的锂电池时应按照制造商的指导及当地法规进行处理。
Notices and safety information
21
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22
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Preface
This manual contains maintenance procedures for service personnel.
It is divided into the following chapters:
• General information contains a general description of the printer. Special tools and test equipment are
discussed.
• Diagnostic information contains diagnostic aids you can use to isolate failing FRUs. These diagnostic aids
include error code tables, symptom tables, and service checks.
• Service menus contains descriptions of the printer interface, the user and service menus.
• Repair information provides instructions for making printer adjustments and removing and installing FRUs.
• Component locations uses illustrations to identify the basic printer parts.
• Maintenance contains the lubrication specifications and recommendations to prevent problems.
• Parts catalog contains illustrations and part numbers for individual FRUs.
• Appendix A: Printer specifications contains detailed specifications about the product.
• Appendix B: Options and features contains the available options and other features of the product.
• Appendix C: Theory of operation contains the theory of operation.
• Appendix D: Acronyms contains the list of acronyms in the manual and their meanings.
Service manual conventions
Note: A note provides additional information.
Warning—Potential Damage: A warning
software.
This service manual uses several
CAUTION—POTENTIAL INJURY: A caution identifies something that may cause harm to the service
technician.
CAUTION—SHOCK HAZARD: This type of caution indicates a danger from hazardous voltage in the
area of the product where you are working. Unplug the product before you start working, or use caution
if the product must receive power to perform the task.
CAUTION—HOT SURFACE: This type of caution indicates a hot surface.
CAUTION—TIPPING HAZARD: This type of caution indicates a tipping hazard.
dierent
identifies
types of caution statements:
something that may damage the product hardware or
Change history
June 15, 2015
• Part number 41X0547 was replaced with 41X0918.
• The control panel assembly FRUs (41X0755 and 41X0753) were added to the Control panel parts catalogs.
Preface
23
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• FRUs were deleted on the Control panel parts catalog.
– 40X9104 (Control panel keypad assembly (MX31x))
– 40X9113 (Control panel lens)
– 40X9111 (2.4" LCD)
– 40X9112 (UICC (MX31x))
– 40X7116 (4.3" LCD (touch-screen))
– 40X9105 (Control panel keypad assembly (MX41x, MX51x, XM1140, and XM1145)
– 40X9064 (Light tube)
– 40X9114 (UICC (MX41x, MX51x, XM1140, and XM1145)
May 13, 2015
• Updated “200 paper jam messages” on page 55 to add error codes specific to polygon laser scanning
unit (LSU).
• Updated “111 error messages” on page 109 to add error messages specific to polygon LSU. Added notes
to identify the type of LSU (polygon or galvo) and controller board the printer supports.
• Updated “Laser scanning unit (LSU) service check” on page 112 to include other ways to resolve LSU-
related issues. Added notes to identify the type of LSU (polygon or galvo) and controller board the printer
supports.
• Updated “Laser scanning unit (LSU) removal” on page 335 to add information on how to identify the type
of LSU (polygon or galvo) and controller board the printer supports.
• Updated “Electronics 1” on page 391 to specify whether the LSU that the printer supports is a polygon or
galvo. Added in the table these two FRUs: Polygon LSU frame (PN 41X0363) and Polygon LSU cable
(41X0759).
April 23, 2015
• Updated the 97y error code table and created “Network port error service check” on page 134 for the
97y error codes.
• Updated the 98y error code table and created “Option communication error service check” on page 135
for the 98y error codes.
• Updated the 99y error code table and created “Option communication error service check” on page 135
for the 99y error codes.
April 6, 2015
• 40X8303 FRU was renamed to ‘250-sheet tray insert (MX31x, MX41x, and XM1140—standard tray only)’
• 40X8261 FRU was renamed to ‘ACM assembly (MX51x and XM1145—standard tray only)’
• 40X8260 FRU was renamed to ‘ACM assembly (MX31x, MX41x, and XM1140—standard tray only)’
• 40X8262 FRU was renamed to ‘ACM assembly (option tray only)’
• 40X8305 FRU was added as ‘250-sheet tray insert (MX31x, MX41x, and XM1140—option tray only)’
February 6, 2015
• Part number 41X0259 (Narrow media sensor) was added to the parts catalog.
November 10, 2014
• Updated the ACM clutch removal procedure.
Preface
24
October 10, 2014
• Updated the illustration of Electronics 2 parts catalog assembly to show the correct toner cartridge smart
chip contact.
September 22, 2014
• Part number 40X8274 was replaced with 40X9181.
• Fax card (40X7855) was added in the parts catalog.
September 8, 2014
• Changed part number 40X8296 to 41X0547.
August 15, 2014
Updated the following service checks:
• Toner cartridge smart chip contact service check
• Cartridge gearbox service check
• LSU service check
• Tray 1 jam service check
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August 7, 2014
• Scanner carriage failure service check was added to address the 843.00 error.
July 2, 2014
• Art revised for Frame parts catalog: spring (40X8295) and cable (40X8083) are no longer included.
June 11, 2014
• Parts catalog—Added Latin America power supply part number 41X0003.
May 23, 2014
• Added part number 40X0289 to the power cords parts catalog assembly.
April 16, 2014
• Art revised for Electronics 1 parts catalog. Actuator was removed for 40X8050 FRU.
• Descriptions for A4 and Legal support were added to FRUs (40X9055, 40X9056, 40X5804, and 40X9109)
in the Imaging parts catalog.
• Note for updating the scanner
firmware
was added to the ADF paper jam service check.
March 24, 2014
• The EVERY 400K column was removed from the Inspection guide table.
• Model descriptions for part numbers 40X8303 and 40X8305 were added.
February 28, 2014
• Added the Restoring solutions, licenses, and configuration settings topic under Removal precautions.
• Updated the Restoring the printer configuration after replacing the controller board topic.
• Changed the title from eSF backup to Backing up eSF solutions and settings, and updated the topic.
Preface
25
• Updated the Controller board removal topic.
• Editorial changes
January 17, 2014
• Restore factory defaults topics were added to the service menus.
• Updating the printer firmware topics were added to the repair information.
November 28, 2013
• Part number 40X8850 (Redrive shaft) was added to the parts catalog.
• Redrive shaft removal was added to the repair information.
• Part numbers for controller boards were replaced:
– 40X9065 (Controller board (MX31x) to 40X9251
– 40X9066 (Controller board (MX31x) to 40X9252
– 40X9067 (Controller board (MX31x) to 40X9253
October 22, 2013
• Part number 40X9146 (Maintenance kit, 220 V) was replaced with 40X9136.
• Part number 40X9654 (550‑‑sheet tray, lockable) was added.
7015
August 20, 2013
• Fax card (40X7854) was included in the parts catalog.
August 13, 2013
• Topic for restoring the printer configuration after replacing the controller board was added.
• Additional procedure added for the installation note for the controller board removal topic.
• The following Diagnostic information topics were added:
– [x] page jam, clear standard bin. [20y.xx]
– 201 paper jam messages
– Sensor (narrow media) jam service check
July 22, 2013
• Parts catalog FRU descriptions were revised to include model information:
– 40X9055—Flatbed (MX51x and XM1145)
– 40X9056—Flatbed (MX31x, MX41x, and XM1140)
July 11, 2013
• Parts catalog FRUs were added:
– 40X8698—Relocation kit (MX310 and MX410)
– 40X8699—Relocation kit (MX510)
July 1, 2013
• FRU description changed—40X8297, Pick tire (MX51x and XM1145)
• FRU added—40X8296, Pick tire (MX31x, MX41x and XM1140)
Preface
26
June 19, 2013
• Changes were made to the ADF paper jam service check.
• Part number 40X8093 (Transfer roll) was changed to 40X8393.
• BSD model information was added to the FRU tables on the parts catalog.
• Some information from the error code tables were made into new service checks. The following are the
new service check topics added:
– ADF rattling noise service check
– Imaging unit low service check
– Toner cartridge low service check
– Bin full service check
– Toner smart chip compatibility service check
– Imaging chip compatibility service check
– Flash full service check
– Maintenance kit service check
– NVRAM cyclic redundancy service check
– Invalid firmware/controller board service check
– RAM memory error service check
– Scanner configuration error service check
– Blank spaces on incoming fax service check
– Stretched words on incoming fax service check
– Download emulation cyclic redundancy service check
7015
April 24, 2013
• For the Imaging parts catalog assembly, the descriptions for the following part numbers were revised:
40X9142, 40X9143, 40X9144, 40X9093, 40X9059, 40X9057
April 4, 2013
• Updated the ACM assembly removal procedure.
• Added Media sensor flag removal procedure.
• Updated the Sensor (input) early/late arriving service check to include checking of the media present sensor
flag.
• Added media present sensor
part number 40X8800 to the Electronics 2 parts catalog assembly.
flag
February 4, 2013
• 10.xx and 24x.08 errors were added to the User attendance messages table.
• 24x.08 errors were added to the 24x paper jams and Input option jam error messages tables.
• New topic for updating the firmware was added to the Service menus chapter.
• BSD machines were added to the list of models under the General information chapter.
Preface
27
7015
28
7015
General information
The LexmarkTM MX310dn, MX410, and MX510 (7015‑xxx) are network‑capable, multi‑function laser printers that
print monochrome print jobs. All information in this service manual pertains to all models unless explicitly noted.
The printers are available in the following models:
Model Configurations Machine type/model
MX310dn Mono laser MFP, Networking/Fax, Duplex print, Simplex
scan
MX410de Mono laser MFP, Networking/Fax, Duplex print/scan,
XM1140 7015‑479
MX510de Mono laser MFP, Networking/No fax, Duplex print/scan,
MX511de Mono laser MFP, Networking/Fax, Duplex print/scan,
XM1145 7015‑679
MX511dhe Mono laser MFP, Networking/Fax, Duplex print/scan,
The diagnostic information in this manual leads you to the correct
error code charts, symptom index, and service checks to determine the symptom, and then repair the failure.
After you complete the repair, perform tests as needed to verify the repair.
To begin diagnosing a problem, go to
page 213 for information about removing and reinstalling parts. See “Parts catalog” on page 380 to help
identify parts.
4.3‑inch color touch screen
4.3‑inch color touch screen
e‑Task 4.3‑inch color touch screen
e‑Task 4.3‑inch color touch screen, Hard drive
field
“Diagnostic information” on page 39. See “Repair information” on
7015‑270
7015‑470
7015‑630
7015‑670
7015‑675
replaceable unit (FRU) or part. Use the
Media guidelines
Additional information for printing on specialty media may be found in the Cardstock and Label Guide available
http://support.lexmark.com.
at
Paper guidelines
Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample
of the paper or specialty media before buying large quantities.
Paper characteristics
The following paper characteristics
evaluating new paper stock.
print quality and reliability. Consider these characteristics when
aect
General information
29
Weight
The printer trays can automatically feed paper weights up to 120‑g/m2 (32‑lb) bond grain long paper. The
multipurpose feeder can automatically feed paper weights up to 163‑g/m
2
lighter than 60 g/m
2
75‑g/m
(20‑lb) bond grain long paper. For paper smaller than 182 x 257 mm (7.2 x 10.1 inches), we recommended
to use 90 g/m
(16 lb) might not be sti enough to feed properly, causing jams. For best performance, use
2
(24 lb) or heavier paper.
2
(43‑lb) bond grain long paper. Paper
7015
Note: Two‑sided printing is supported only for 60–90‑g/m
2
(16–24‑lb) bond paper.
Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can
occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper
unwrapped in hot, humid, cold, or dry conditions, even in the trays, can contribute to paper curling prior to
printing and can cause feeding problems.
Smoothness
Paper smoothness directly aects print quality. If paper is too rough, then toner cannot fuse to it properly. If
paper is too smooth, then it can cause paper feeding or print quality issues. Always use paper between 100
and 300 Sheeld points; however, smoothness between 150 and 250 Sheeld points produces the best print
quality.
Moisture content
The amount of moisture in paper aects both print quality and the ability of the printer to feed the paper correctly.
Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes
that can degrade its performance.
Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
Extend the time to several days if the storage or transportation environment is very dierent from the printer
environment. Thick paper may also require a longer conditioning period.
Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length
of the paper, or grain short, running the width of the paper.
2
For 60–90‑g/m
(16–24‑lb) bond paper, grain long paper is recommended.
Fiber content
Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides
the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality.
Paper containing fibers such as cotton can negatively aect paper handling.
Unacceptable paper
The following paper types are not recommended for use with the printer:
• Chemically‑treated papers used to make copies without carbon paper, also known as carbonless papers,
carbonless copy paper (CCP), or no carbon required (NCR) paper
• Preprinted papers with chemicals that may contaminate the printer
• Preprinted papers that can be aected by the temperature in the printer fuser
General information
30
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