Lexmark MS911 Service Manual
MS911
4021-230
Service Manual
• Start diagnostics
• Maintenance
• Safety and notices
• Trademarks
• Index
August 29, 2014 www.lexmark.com
P/N 12G3390
4021
Product information
Product name:
Lexmark MS911
Machine type:
4021
Model(s):
230
Edition notice
August 29, 2014
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL,
INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these
changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any
time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all
countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product,
program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual
property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services,
except those expressly designated by the manufacturer, are the user’s responsibility.
Trademarks
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other
countries.
PCL® is a registered trademark of the Hewlett-Packard Company.
All other trademarks are the property of their respective owners.
© 2014 Lexmark International, Inc.
All rights reserved.
P/N 12G3390
4021
Table of contents
Product information.....................................................................................2
Edition notice...............................................................................................2
Notices and safety information..................................................................19
Laser notices............................................................................................................................................19
Safety information...................................................................................................................................22
Preface.......................................................................................................25
Service manual conventions....................................................................................................................25
Change history.........................................................................................................................................25
General information...................................................................................29
Paper and specialty media guide.............................................................................................................29
Using specialty media ....................................................................................................................................... 29
Paper guidelines ............................................................................................................................................... 31
Supported paper sizes, types, and weights ......................................................................................................35
Data security notice.................................................................................................................................39
Tools required for service........................................................................................................................40
Diagnostic information...............................................................................41
Troubleshooting overview.......................................................................................................................41
Performing the initial troubleshooting check ...................................................................................................41
Fixing print quality issues........................................................................................................................41
Initial print quality check ..................................................................................................................................42
Gray background check ....................................................................................................................................42
Blank pages check ............................................................................................................................................. 45
Solid black pages check.....................................................................................................................................46
Shadow images check ....................................................................................................................................... 48
Skewed print check ........................................................................................................................................... 50
Streaked horizontal or vertical lines check ....................................................................................................... 51
Toner smear check............................................................................................................................................ 53
Toner specks check ...........................................................................................................................................54
Paper jams...............................................................................................................................................55
Avoiding jams....................................................................................................................................................55
Understanding jam messages and locations..................................................................................................... 56
200 paper jams .................................................................................................................................................58
202 paper jams .................................................................................................................................................65
Table of contents
3
4021
23y paper jams .................................................................................................................................................73
241–242 paper jams ......................................................................................................................................... 76
243–245 paper jams ......................................................................................................................................... 87
Understanding the printer messages....................................................................................................101
Cartridge low [88.xy].......................................................................................................... .............................101
Cartridge nearly low [88.xy]............................................................................................................................101
Cartridge very low [88.xy]............................................................................................................................... 101
Change [paper source] to [custom string] load [orientation] .........................................................................102
Change [paper source] to [custom type name] load [orientation] ................................................................. 102
Change [paper source] to [paper size] load [orientation] ..............................................................................102
Change [paper source] to [paper type] [paper size] load [orientation].......................................................... 102
Close door [x] .................................................................................................................................................. 102
Complex page, some data may not have printed [39]....................................................................................102
Configuration change, some held jobs were not restored [57] ...................................................................... 103
Defective flash detected [51].......................................................................................................................... 103
Disk full [62] .................................................................................................................................................... 103
Disk must be formatted for use in this device ................................................................................................ 103
Disk near full. Securely clearing disk space.....................................................................................................103
Empty the hole punch box .............................................................................................................................. 104
Error reading USB drive. Remove USB. ...........................................................................................................104
Error reading USB hub. Remove hub. ............................................................................................................. 104
Incorrect paper size, open [paper source] [34] ..............................................................................................104
Insert hole punch box ..................................................................................................................................... 104
Insert Tray [x].................................................................................................................................................. 104
Insufficient memory for Flash Memory Defragment operation [37] ..............................................................104
Insufficient memory to collate job [37] .......................................................................................................... 105
Insufficient memory to support Resource Save feature [35].......................................................................... 105
Insufficient memory, some Held Jobs were deleted [37] ...............................................................................105
Insufficient memory, some held jobs will not be restored [37]...................................................................... 105
Insufficient space between paper stacks in Tray 3 ......................................................................................... 105
Load [paper source] with [custom string] [paper orientation] .......................................................................105
Load [paper source] with [custom type name] [paper orientation] ...............................................................105
Load [paper source] with [paper size] [paper orientation].............................................................................106
Load [paper source] with [paper type] [paper size] [paper orientation]........................................................ 106
Load Multipurpose Feeder with [custom string] [paper orientation]............................................................. 106
Load Multipurpose Feeder with [custom type name] [paper orientation] .................................................... 106
Load Multipurpose Feeder with [paper size] [paper orientation] ..................................................................106
Load Multipurpose Feeder with [paper type] [paper size] [paper orientation] .............................................107
Load staples .................................................................................................................................................... 107
Load staples [G11, G12] .................................................................................................................................. 107
[x] maintenance kit very low [80.xy]............................................................................................................... 107
Memory full [38] .............................................................................................................................................107
Network [x] software error [54] ..................................................................................................................... 108
Not enough free space in flash memory for resources [52] ........................................................................... 108
Open door H and remove paper from beneath area H10 ..............................................................................108
Table of contents
4
4021
Paper changes needed.................................................................................................................................... 108
Parallel port [x] disabled [56]..........................................................................................................................108
Photoconductor low [84.xy] ..................................................................................................... ...................... 108
Photoconductor very low [84.xy]....................................................................................................................108
Printer had to restart. Last job may be incomplete........................................................................................109
Reinstall missing or unresponsive cartridge [31.xy] .......................................................................................109
Reinstall missing or unresponsive photoconductor [31.xy] ............................................................................109
Remove defective disk [61]............................................................................................................................. 109
Remove packaging material, [area name] ......................................................................................................109
Remove packaging material, open door C, remove metal clips......................................................................109
Remove paper from all bins............................................................................................................................ 109
Remove paper from bin [x]............................................................................................................................. 110
Remove paper from [linked set bin name] .....................................................................................................110
Remove paper from standard output bin....................................................................................................... 110
Replace cartridge, 0 estimated pages remain [88.xy]..................................................................................... 110
Replace cartridge, printer region mismatch [42.xy] ....................................................................................... 110
Replace [x] maintenance kit, 0 estimated pages remain [80.xy] ....................................................................111
Replace missing photoconductor [31.xy]........................................................................................................111
Replace missing waste toner bottle [82.xy]..................................................................................... ............... 111
Replace missing cartridge [31.xy] ...................................................................................................................111
Replace paper pick rollers in [paper source], use parts and instructions in tray 1 or tray 2
compartment [80] ......................................................................................................................................111
Replace photoconductor, 0 pages remain [84.xy] .......................................................................................... 111
Replace unsupported cartridge [32.xy] .......................................................................................................... 111
Replace unsupported photoconductor [32.xy]...............................................................................................111
Replace waste toner bottle [82.xy]................................................................................................................. 111
Restore held jobs? .......................................................................................................................................... 112
Serial port [x] disabled [56]............................................................................................................................. 112
Some held jobs were not restored ................................................................................................................. 112
SMTP server not set up. Contact system administrator. ................................................................................ 112
Standard network software error [54]............................................................................................................ 112
Standard USB port disabled [56].....................................................................................................................112
Supply needed to complete job ...................................................................................................................... 113
The device is operating in Safe Mode. Some print options may be disabled or provide unexpected
results.........................................................................................................................................................113
Too many flash options installed [58]............................................................................................................. 113
Too many trays attached [58].........................................................................................................................113
Tray [x] paper size unsupported ..................................................................................................................... 113
Unformatted flash detected [53].................................................................................................................... 113
Unsupported disk............................................................................................................................................ 114
Unsupported option in slot [x] [55] ................................................................................................................ 114
Waste toner bottle nearly full [82.xy].............................................................................................................114
Weblink server not set up. Contact system administrator. ............................................................................ 114
User attendance messages....................................................................................................................114
User attendance messages (0‑99) .................................................................................................................. 114
Table of contents
5
4021
Cartridge or photoconductor error service check ..........................................................................................115
Mismatched paper size service check............................................................................................................. 116
Insufficient memory service check ................................................................................................................. 117
Complex page service check ........................................................................................................................... 117
PPDS font error service check......................................................................................................................... 118
Flash memory failure service check ................................................................................................................ 118
Insufficient flash memory service check......................................................................................................... 119
Network service check .................................................................................................................................... 120
Unsupported internal option service check....................................................................................................122
Disabled port service check ............................................................................................................................123
Unrestored held jobs service check ................................................................................................................ 123
Excess options service check .......................................................................................................................... 124
Incompatible hardware option service check................................................................................................. 125
Hard disk failure service check ....................................................................................................................... 125
Maintenance kit service check........................................................................................................................126
Printer hardware errors........................................................................................................................126
111 errors .......................................................................................................................................................127
12y errors..................................................................................................................... ................................... 128
13y errors..................................................................................................................... ................................... 133
153 errors .......................................................................................................................................................136
16y errors..................................................................................................................... ................................... 137
171–182 errors ............................................................................................................................................... 143
189 errors .......................................................................................................................................................144
19y errors..................................................................................................................... ................................... 146
600 errors .......................................................................................................................................................160
Steps before starting the 9yy service checks .................................................................................................. 161
900 errors .......................................................................................................................................................163
911–963 errors ............................................................................................................................................... 168
Symptoms..............................................................................................................................................170
3000‑sheet tray tray set failure service check ................................................................................................170
Service menus..........................................................................................173
Understanding the printer control panel..............................................................................................173
Using the control panel................................................................................................................................... 173
Understanding the colors of the Sleep button and indicator lights................................................................173
Understanding the home screen ....................................................................................................................174
Using the touch-screen buttons .....................................................................................................................175
Menus list..............................................................................................................................................177
Diagnostics menu..................................................................................................................................177
Entering the Diagnostics menu....................................................................................................................... 177
Reset Separator Roll and Pick Assembly Counter ........................................................................................... 178
Reset Maintenance Counter ...........................................................................................................................178
Reset Fuser Counter ....................................................................................................................................... 178
Table of contents
6
4021
REGISTRATION ................................................................................................................................................ 178
PRINT TESTS .................................................................................................................................................... 178
Print Quality Pages.......................................................................................................................................... 179
HARDWARE TESTS ..........................................................................................................................................179
DUPLEX TESTS ................................................................................................................................................. 181
INPUT TRAY TESTS .......................................................................................................................................... 181
OUTPUT BIN TESTS ......................................................................................................................................... 182
SENSOR TESTS................................................................................................................................................. 182
Motor Tests.....................................................................................................................................................184
DEVICE TESTS ................................................................................................................... ...............................187
PRINTER SETUP ...............................................................................................................................................188
REPORTS ......................................................................................................................................................... 190
EVENT LOG...................................................................................................................................................... 191
Exit Diags......................................................................................................................................................... 191
Configuration menu..............................................................................................................................192
Entering the Configuration menu ................................................................................................................... 192
Hole Punch Configuration............................................................................................................................... 192
Reset Maintenance Counter ...........................................................................................................................192
USB Scan to Local............................................................................................................................................192
Print Quality Pages.......................................................................................................................................... 192
Reports ........................................................................................................................ ................................... 193
SIZE SENSING .................................................................................................................................................. 193
Tray Linking .....................................................................................................................................................193
Panel Menus ................................................................................................................................................... 193
PPDS Emulation .............................................................................................................................................. 194
Download Emuls ............................................................................................................................................. 194
Safe Mode....................................................................................................................................................... 194
Energy Conserve ............................................................................................................................................. 194
Min Copy Memory ..........................................................................................................................................194
NumPad Job Assist .......................................................................................................................................... 195
Paper Prompts ................................................................................................................................................ 195
Envelope Prompts........................................................................................................................................... 195
Action for Prompts.......................................................................................................................................... 195
Jobs on Disk ................................................................................................................... ................................. 195
Disk Encryption ............................................................................................................................................... 196
Font Sharpening.............................................................................................................................................. 196
Require Standby.............................................................................................................................................. 196
UI Automation ................................................................................................................................................ 196
LES Applications .............................................................................................................................................. 196
Key Repeat Initial Delay .................................................................................................................................. 197
Key Repeat Rate.............................................................................................................................................. 197
Clear Supply Usage History .............................................................................................................................197
Clear Custom Status........................................................................................................................................197
USB Speed....................................................................................................................................................... 197
Automatically Display Error Screens ...............................................................................................................197
Table of contents
7
4021
Restore factory defaults .................................................................................................................................198
Exit Config ....................................................................................................................................................... 198
Entering Invalid engine mode................................................................................................................199
Entering Recovery Mode.......................................................................................................................199
Entering Safe Mode (EverReady Mode)................................................................................................199
Accessing the Network SE Menu...........................................................................................................199
Service Engineer menu..........................................................................................................................199
Accessing the Service Engineer (SE) Menu .....................................................................................................199
Service Engineer (SE) Menu ............................................................................................................................199
Repair information...................................................................................201
Removal precautions.............................................................................................................................201
Data security notice ........................................................................................................................................ 201
Handling ESD‑sensitive parts ..........................................................................................................................201
Restoring the printer configuration after replacing the controller board ......................................................202
Restoring solutions, licenses, and configuration settings ............................................................................... 205
Updating the printer firmware ......................................................................................................................206
Backing up eSF solutions and settings ............................................................................................................207
Understanding the marked or colored screws ...............................................................................................208
Ribbon cable connectors ................................................................................................................................208
Zero Insertion Force (ZIF) connectors ........................................................................................................208
Horizontal top contact connector ..............................................................................................................209
Horizontal bottom contact connector........................................................................................................211
Vertical mount contact connector ............................................................................................................. 213
Horizontal sliding contact connector .........................................................................................................215
Low Insertion Force (LIF) connector ........................................................................................................... 217
Adjustments..........................................................................................................................................218
Fuser alignment adjustment........................................................................................................................... 218
Pick roller pressure adjustment ...................................................................................................................... 219
MPF separator roller pressure adjustment.....................................................................................................221
3000‑sheet tray pick roller pressure adjustment ........................................................................................... 223
2500‑sheet tray transfer guide belt adjustment............................................................................................. 225
Removal procedures.............................................................................................................................226
Left side removals.................................................................................................................................227
Left cover removal .......................................................................................................................................... 227
Rear left cover removal .................................................................................................................................. 228
Main power supply shield removal.................................................................................................................228
Main power supply fan removal ..................................................................................................................... 229
Main power supply removal ........................................................................................................................... 230
Printhead removal .......................................................................................................................................... 230
Printhead relay board removal .......................................................................................................................231
Right side removals...............................................................................................................................233
Table of contents
8
4021
Port access door removal ............................................................................................................................... 233
Fuser removal ................................................................................................................................................. 234
Induction heater removal ............................................................................................................................... 234
Registration transport assembly..................................................................................................................... 237
Top side cover removal................................................................................................................................... 238
Upper right cover removal.............................................................................................................................. 238
Redrive belt cover removal............................................................................................................................. 239
Redrive belt removal.......................................................................................................................................239
Transfer roller removal ................................................................................................................................... 240
Duplex transport assembly removal ............................................................................................................... 240
Duplex transport jam removal knob removal .................................................................................................242
Duplex transport diverter assembly removal .................................................................................................243
Sensor (fuser exit) removal.............................................................................................................................244
Fuser exit sensor actuator removal ................................................................................................................244
Sensor (duplex pass through 1) removal ........................................................................................................245
Duplex pass through 1 actuator removal........................................................................................................ 246
Duplex transport belt removal........................................................................................................................248
Duplex transport gears removal ..................................................................................................................... 248
Motor (duplex transport) removal..................................................................................................................249
Right door lock removal.................................................................................................................................. 251
Tray 2 transport guide ....................................................................................................................................252
MPF removal...................................................................................................................................................253
MPF tray removal ........................................................................................................................................... 254
Sensor (MPF paper length) removal ...............................................................................................................255
MPF feed clutch removal ................................................................................................................................ 256
MPF lift plate solenoid removal......................................................................................................................257
MPF gears removal ......................................................................................................................................... 258
Sensor (MPF lift plate) removal ...................................................................................................................... 259
Sensor (MPF empty) removal .........................................................................................................................261
MPF feed/separator assembly........................................................................................................................ 262
MPF lift plate assembly removal.....................................................................................................................264
MPF empty actuator removal......................................................................................................................... 265
Duplex transport guide removal ..................................................................................................................... 266
Registration unit latch assembly removal....................................................................................... ................ 266
Right door switch actuator removal ...............................................................................................................268
Right door removal .........................................................................................................................................268
Registration unit assembly removal ............................................................................................................... 270
Registration unit sub-assembly removal ........................................................................................................271
Sensor (fusing speed) removal........................................................................................................................ 273
Fusing speed actuator removal.......................................................................................................................273
Sensor (duplex pass through 2) removal ........................................................................................................274
Registration unit belt removal ........................................................................................................................ 275
Registration unit gears removal...................................................................................................................... 276
Registration unit lock removal ........................................................................................................................ 277
Front side removals...............................................................................................................................279
Table of contents
9
4021
Top front door removal .................................................................................................................................. 279
Bottom front door removal ............................................................................................................................ 280
Front inner cover removal ..............................................................................................................................280
Waste toner door mount removal.................................................................................................................. 281
Image controller board removal ..................................................................................................................... 281
Door switch removal.......................................................................................................................................282
Main power switch removal ........................................................................................................................... 283
Sensor (top front door) removal..................................................................................................................... 284
Motor (toner supply) removal ........................................................................................................................285
Waste toner drive removal ............................................................................................................................. 286
Sensor (toner cartridge present) removal ......................................................................................................287
Toner agitator removal ................................................................................................................................... 288
Developer unit removal .................................................................................................................................. 289
Right door switch removal.............................................................................................................................. 290
Speaker cover removal ...................................................................................................................................291
Rear side removals................................................................................................................................293
Scanner interface cable cover removal .......................................................................................................... 293
Controller board access cover removal ..........................................................................................................294
Engine board cover removal........................................................................................................................... 295
Upper rear cover removal...............................................................................................................................295
IHPS shield removal ........................................................................................................................................ 296
Induction heater magnetic erase board (IHMEB) removal .............................................................................297
Induction heater power supply (IHPS) removal ..............................................................................................299
Noise filter board removal..............................................................................................................................299
Expansion controller board removal ..............................................................................................................300
Power‑saving board removal .......................................................................................................................... 301
Engine controller board removal .................................................................................................................... 302
Hard drive removal .........................................................................................................................................303
Controller board removal ............................................................................................................................... 304
Motor (fuser pressure) removal ..................................................................................................................... 304
Paper exit fan duct removal............................................................................................................................ 305
Paper exit fan removal.................................................................................................................................... 306
IHPS frame removal ........................................................................................................................................ 306
Fuser power supply fan removal .................................................................................................................... 307
Motor (toner cartridge) removal .................................................................................................................... 308
Motor (redrive) removal ................................................................................................................................. 310
Controller board frame removal..................................................................................................................... 311
Controller board fan removal .........................................................................................................................312
Motor (transport) removal ............................................................................................................................. 313
Motor (developer) removal ............................................................................................................................ 314
High voltage board removal ........................................................................................................................... 315
Motor (registration) removal.......................................................................................................................... 316
Motor (feed) removal .....................................................................................................................................318
Tray 2 transport drive removal ....................................................................................................................... 319
Motor (tray 2 transport) removal ................................................................................................................... 320
Table of contents
10
4021
Feed drive assembly removal ......................................................................................................................... 321
Sensor (tray 1 and 2 paper temperature) removal ......................................................................................... 322
Ozone fan removal.......................................................................................................................................... 322
Ozone fan duct removal ................................................................................................................................. 324
Center cable guide bracket removal ...............................................................................................................325
Main drive assembly removal.........................................................................................................................325
Toner cartridge drive assembly removal ........................................................................................................ 328
Duplex transport clutch removal ....................................................................................................................329
Motor (fuser) removal .................................................................................................................................... 330
Fuser drive gearbox removal ..........................................................................................................................331
Toner suction fan removal.............................................................................................................................. 333
Top side removals.................................................................................................................................335
Standard bin base removal .............................................................................................................................335
Transfer belt fan removal ............................................................................................................................... 335
Bin side cover removal.................................................................................................................................... 336
2500-sheet tray removals......................................................................................................................337
2500-sheet tray caster wheel removal ...........................................................................................................337
2500-sheet tray controller board removal .....................................................................................................338
2500-sheet tray LED cover removal................................................................................................................338
2500-sheet tray front right cover removal ..................................................................................................... 339
2500-sheet tray left cover removal ................................................................................................................339
2500-sheet tray lower right cover removal .................................................................................................... 340
2500-sheet tray empty LED removal ..............................................................................................................340
2500-sheet tray rear cover removal ...............................................................................................................341
2500-sheet tray rear right cover removal.......................................................................................................341
2500‑sheet tray division board removal.........................................................................................................342
2500‑sheet tray main tray empty sensor bottom actuator removal .............................................................. 343
2500‑sheet tray elevator home sensor actuator removal ..............................................................................344
2500‑sheet tray transfer guide stop removal ................................................................................................. 345
2500‑sheet reserve tray paper limit sensor actuator removal ....................................................................... 346
2500‑sheet tray vertical media transport guide assembly removal ............................................................... 346
2500‑sheet tray transport roller removal ....................................................................................................... 347
2500-sheet tray jam access cover removal.....................................................................................................349
2500-sheet tray jam access door strap removal.............................................................................................350
2500-sheet tray paper feed assembly removal .............................................................................................. 350
2500-sheet tray pick assembly removal ......................................................................................................... 351
2500-sheet tray paper stack transfer guide removal......................................................................................352
2500-sheet reserve tray empty sensor actuator removal ..............................................................................353
2500‑sheet tray stopper removal ...................................................................................................................354
Motor (2500‑sheet tray elevator) removal..................................................................................................... 355
Motor (2500‑sheet tray feed) removal........................................................................................................... 355
Motor (2500‑sheet tray transfer guide) removal ...........................................................................................356
Motor (2500‑sheet tray transport) removal ...................................................................................................357
Sensor (2500‑sheet tray jam access door) removal........................................................................................ 358
Table of contents
11
4021
Sensor (2500‑sheet paper stack transfer) removal ........................................................................................ 359
Sensor (2500‑sheet tray elevator home) removal.......................................................................................... 359
Sensor (2500‑sheet tray main tray empty, bottom) removal.........................................................................360
Sensor (2500‑sheet tray main tray near empty) removal...............................................................................361
Sensor (2500‑sheet tray main tray empty, top) removal ............................................................................... 361
Sensor (2500‑sheet tray main tray elevator limit) removal............................................................................ 362
Sensor (2500‑sheet tray feed) removal ..........................................................................................................362
Sensor (2500‑sheet tray reserve tray empty) removal ...................................................................................363
Sensor (2500‑sheet tray reserve tray paper limit) removal............................................................................364
Sensor (2500‑sheet tray transfer guide home) removal................................................................................. 365
Sensor (2500-sheet tray set) removal............................................................................................................. 366
Sensor (2500‑sheet tray transport) removal .................................................................................................. 366
2 x 500-sheet tray removals..................................................................................................................367
Sensor (2 x 500-sheet tray jam access door) removal ....................................................................................367
2 x 500-sheet tray caster wheel removal........................................................................................................368
Printer rubber stopper removal......................................................................................................................369
Tray insert paper length guide removal.......................................................................................................... 369
Tray lock removal............................................................................................................................................ 371
2 x 500-sheet tray rollers removal.................................................................................................................. 373
Sensor (2 x 500-sheet tray paper length) removal ......................................................................................... 373
2 x 500-sheet tray left cover removal............................................................................................................. 375
2 x 500-sheet tray empty LED cover removal ................................................................................................. 375
2 x 500-sheet tray empty LED removal...........................................................................................................376
2 x 500-sheet tray empty LED mount removal ............................................................................................... 376
2 x 500-sheet tray rear cover removal............................................................................................................ 377
Motor (2 x 500-sheet tray lift) removal .......................................................................................................... 377
Sensor (2 x 500-sheet tray near empty) removal ...........................................................................................378
Sensor (2 x 500-sheet tray paper width) removal .......................................................................................... 379
2 x 500-sheet tray feed and transport motors removal ................................................................................. 380
2 x 500-sheet tray controller board removal .................................................................................................. 381
2 x 500-sheet tray jam access door removal .................................................................................................. 382
2 x 500-sheet tray rear right cover removal ...................................................................................................383
2 x 500-sheet tray bottom right cover removal.............................................................................................. 384
2 x 500-sheet tray 3 transport assembly removal .......................................................................................... 384
2 x 500-sheet tray 4 transport assembly removal .......................................................................................... 385
2 x 500-sheet tray transport assembly sensors removal ................................................................................ 386
2 x 500‑sheet tray tray set actuator removal ................................................................................................. 387
Sensor (2 x 500-sheet tray transport) removal............................................................................................... 388
2 x 500-sheet tray 3 transport belts and gears removal.................................................................................389
2 x 500-sheet tray 4 transport belts and gears removal.................................................................................390
3000-sheet tray removals......................................................................................................................392
3000-sheet tray rollers removal ..................................................................................................................... 392
3000-sheet tray feed and pick belt removal ................................................................................................... 394
3000-sheet tray caster wheel removal ...........................................................................................................396
Table of contents
12
4021
3000-sheet tray release handle removal ........................................................................................................397
3000-sheet tray left cover removal ................................................................................................................398
3000-sheet tray right cover removal .............................................................................................................. 399
3000-sheet tray front cover removal.............................................................................................................. 399
3000-sheet tray rear cover removal ...............................................................................................................400
3000-sheet tray door removal ........................................................................................................................ 401
3000-sheet tray left top cover removal .......................................................................................................... 402
Dehumidifier removal ..................................................................................................................................... 403
3000-sheet tray empty LED removal ..............................................................................................................404
Sensor (3000-sheet tray empty) removal .......................................................................................................404
Sensor (3000-sheet tray elevator level) removal............................................................................................ 405
Sensor (3000-sheet tray feed) removal .......................................................................................................... 406
3000-sheet tray elevator spring removal........................................................................................................407
3000-sheet tray controller board removal .....................................................................................................407
3000-sheet tray door switch removal............................................................................................................. 408
Motor (3000-sheet tray elevator) removal..................................................................................................... 409
3000-sheet tray set sensor actuator removal................................................................................................. 409
Sensor (3000-sheet tray set) removal............................................................................................................. 410
Sensor (3000-sheet tray near empty) removal...............................................................................................411
Motor bracket removal................................................................................................................................... 413
3000-sheet tray feed and transport motors removal ..................................................................................... 413
3000-sheet tray feed roller assembly removal ...............................................................................................414
3000-sheet tray pick roller assembly removal................................................................................................ 417
Component locations...............................................................................423
Exterior locations..................................................................................................................................423
Front view ....................................................................................................................................................... 423
Rear view ........................................................................................................................................................ 425
Maintenance............................................................................................427
Inspection guide....................................................................................................................................427
Scheduled maintenance........................................................................................................................428
Maintenance kits ............................................................................................................... .............................428
Resetting the maintenance counter ............................................................................................................... 429
Lubrication specification.......................................................................................................................429
Cleaning the printer parts.....................................................................................................................429
Cleaning the printer ........................................................................................................................................ 429
Cleaning the charger and the printhead lens ................................................................................................. 430
Emptying the hole punch box ......................................................................................................................... 432
Parts catalog............................................................................................434
Legend...................................................................................................................................................434
Assembly 1: Covers 1.............................................................................................................................435
Table of contents
13
4021
Assembly 2: Covers 2.............................................................................................................................437
Assembly 3: Covers 3.............................................................................................................................439
Assembly 4: Inner covers.......................................................................................................................441
Assembly 5: Control panel 1..................................................................................................................443
Assembly 6: Control panel 2..................................................................................................................445
Assembly 7: Printhead...........................................................................................................................447
Assembly 8: Toner supply 1...................................................................................................................449
Assembly 9: Toner supply 2...................................................................................................................451
Assembly 10: Waste toner....................................................................................................................453
Assembly 11: Developer........................................................................................................................455
Assembly 12: Photoconductor lock.......................................................................................................457
Assembly 13: Transfer belt....................................................................................................................459
Assembly 14: Tray 1 and 2 transport.....................................................................................................461
Assembly 15: Tray 1 feed......................................................................................................................463
Assembly 16: Tray 1 separator..............................................................................................................465
Assembly 17: Tray 2 feed......................................................................................................................467
Assembly 18: Tray 2 separator..............................................................................................................469
Assembly 19: Tray rail...........................................................................................................................471
Assembly 20: Tray paper detection.......................................................................................................473
Assembly 21: 500-sheet tray—Tray 1...................................................................................................475
Assembly 22: 500‑sheet tray—Tray 1 or Tray 2....................................................................................477
Assembly 23: 500‑sheet tray—Tray 2...................................................................................................479
Assembly 24: Registration transport.....................................................................................................481
Assembly 25: Transfer...........................................................................................................................483
Assembly 26: Registration unit..............................................................................................................485
Assembly 27: Right door transport........................................................................................................487
Assembly 28: MPF 1..............................................................................................................................489
Assembly 29: MPF 2..............................................................................................................................491
Assembly 30: Duplex 1..........................................................................................................................493
Assembly 31: Duplex 2..........................................................................................................................495
Assembly 32: Fuser................................................................................................................................497
Assembly 33: Exit 1................................................................................................................................499
Assembly 34: Exit 2................................................................................................................................501
Assembly 35: Main and feed drive........................................................................................................503
Assembly 36: Toner cartridge drive.......................................................................................................505
Assembly 37: Fuser drive 1....................................................................................................................507
Assembly 38: Fuser drive 2....................................................................................................................509
Table of contents
14
4021
Assembly 39: Ozone duct......................................................................................................................511
Assembly 40: High voltage....................................................................................................................513
Assembly 41: Main power supply.........................................................................................................515
Assembly 42: Electrical 1.......................................................................................................................517
Assembly 43: Electrical 2.......................................................................................................................519
Assembly 44: 2 x 500‑sheet tray—Covers.............................................................................................521
Assembly 45: 2 x 500‑sheet tray—Frame..............................................................................................523
Assembly 46: 2 x 500‑sheet tray—Paper feed......................................................................................525
Assembly 47: 2 x 500‑sheet tray—Paper size detection.......................................................................527
Assembly 48: 2 x 500‑sheet tray—Paper transport..............................................................................529
Assembly 49: 2 x 500‑sheet tray—Paper pick 1....................................................................................531
Assembly 50: 2 x 500‑sheet tray—Paper pick 2....................................................................................533
Assembly 51: 2 x 500‑sheet tray—Paper pick 3....................................................................................535
Assembly 52: 2 x 500‑sheet tray—Tray 3..............................................................................................537
Assembly 53: 2 x 500‑sheet tray—Tray 4..............................................................................................539
Assembly 54: 2 x 500‑sheet tray—Tray 3 or Tray 4 frame....................................................................541
Assembly 55: 3000‑sheet tray—Covers................................................................................................543
Assembly 56: 3000‑sheet tray—Frame 1..............................................................................................545
Assembly 57: 3000‑sheet tray—Frame 2..............................................................................................547
Assembly 58: 3000‑sheet tray—Elevator front section.........................................................................549
Assembly 59: 3000‑sheet tray—Paper feed 1.......................................................................................551
Assembly 60: 3000‑sheet tray—Paper feed 2.......................................................................................553
Assembly 61: 3000‑sheet tray—Paper transport..................................................................................555
Assembly 62: 3000‑sheet tray—Elevator rear section..........................................................................557
Assembly 63: 3000‑sheet tray—Drive section......................................................................................559
Assembly 64: 3000‑sheet tray—Wiring.................................................................................................561
Assembly 65: 2500-sheet tray covers....................................................................................................563
Assembly 66: 2500-sheet tray frame....................................................................................................565
Assembly 67: 2500-sheet tray paper feed.............................................................................................567
Assembly 68: 2500-sheet tray paper transport.....................................................................................569
Assembly 69: 2500-sheet tray paper pick 1..........................................................................................571
Assembly 70: 2500-sheet tray paper pick 2..........................................................................................573
Assembly 71: 2500-sheet tray paper pick 3..........................................................................................575
Assembly 72: 2500-sheet tray insert 1..................................................................................................577
Assembly 73: 2500-sheet tray insert 2..................................................................................................579
Assembly 74: 2500-sheet tray insert 3..................................................................................................581
Assembly 75: 2500-sheet tray insert 4..................................................................................................583
Table of contents
15
4021
Assembly 76: Maintenance kits.............................................................................................................585
Assembly 77: Power cords....................................................................................................................587
Assembly 78: Miscellaneous.................................................................................................................589
Appendix A: Printer specifications............................................................591
Power consumption..............................................................................................................................591
Product power consumption .......................................................................................................................... 591
Sleep Mode .....................................................................................................................................................591
Hibernate Mode.............................................................................................................................................. 591
Off mode.........................................................................................................................................................592
Total energy usage..........................................................................................................................................592
Operating clearances.............................................................................................................................592
Noise emission levels............................................................................................................................593
Temperature information.....................................................................................................................593
Appendix B: Options and features............................................................595
Available internal options.....................................................................................................................595
Media handling options.........................................................................................................................595
Appendix C: Theory of operation..............................................................597
POR sequence.......................................................................................................................................597
Printer control.......................................................................................................................................597
Print cycle operation.............................................................................................................................597
Flowchart ........................................................................................................................................................ 597
Charge.............................................................................................................................................................598
Expose............................................................................................................................................................. 598
Develop...........................................................................................................................................................598
First transfer ................................................................................................................................................... 599
Clean (photoconductor)..................................................................................................................................600
Second transfer...............................................................................................................................................601
Clean (transfer belt) ........................................................................................................................................ 601
Fuse................................................................................................................................................................. 602
Printer operation...................................................................................................................................604
Printer paper path .......................................................................................................................................... 604
Tray section..................................................................................................................................................... 604
MPF section .................................................................................................................................................... 607
2500‑sheet tray section .................................................................................................................................. 609
3000‑sheet tray section .................................................................................................................................. 612
Registration section ........................................................................................................................................615
Print section....................................................................................................................................................616
Exit section...................................................................................................................................................... 617
Table of contents
16
4021
Duplex section ................................................................................................................. ...............................619
Appendix D: Acronyms.............................................................................623
Acronyms...............................................................................................................................................623
Index........................................................................................................625
Part number index...................................................................................635
Part name index.......................................................................................651
Table of contents
17
4021
Table of contents
18
4021
Notices and safety information
Laser notices
Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I
(1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.
Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser that is
nominally a 15‑milliwatt laser operating in the wavelength of 787–800 nanometers. The laser system and printer are
designed so there is never any human access to laser radiation above a Class I level during normal operation, user
maintenance, or prescribed service condition.
Laser-Hinweis
Der Drucker wurde in den USA zertifiziert und entspricht den DHHS-Vorschriften 21 CFR, Kapitel I, Unterkapitel J für
Laserprodukte der Klasse I (1); andernorts ist er als Laserprodukt der Klasse I zertifiziert, das den IEC 60825-1Anforderungen entspricht.
Laserprodukte der Klasse I werden nicht als gefährlich eingestuft. Der Drucker enthält im Inneren einen Laser der
Klasse IIIb (3b), und zwar einen 15-Milliwatt-Laser, der im Wellenlängenbereich von 787 bis 800 Nanometern arbeitet.
Das Lasersystem und der Drucker sind so konstruiert, dass unter normalen Betriebsbedingungen, bei der Wartung durch
den Benutzer oder bei den vorgeschriebenen Wartungsbedingungen Menschen keiner Laserstrahlung ausgesetzt sind,
die die Werte für Klasse I überschreitet.
Avis relatif à l'utilisation du laser
L'imprimante est certifiée conforme aux exigences de la réglementation des Etats-Unis relative aux produits laser (DHHS
21 CFR, Chapter I, Subchapter J for Class I (1)). Pour les autres pays, elle est certifiée conforme aux exigences des normes
IEC 60825-1 relatives aux produits laser de classe I.
Les produits laser de Classe I ne sont pas considérés comme dangereux. L'imprimante contient un laser de classe IIIb
(3b), laser 15 milliwatts opérant sur une longueur d'onde de l'ordre de 787 à 800 nanomètres. Le système laser ainsi
que l'imprimante ont été conçus de manière à ce que personne ne soit exposé à des rayonnements laser dépassant le
niveau de classe I dans le cadre d'un fonctionnement normal, de l'entretien par l'utilisateur ou de la maintenance.
Avvertenze sui prodotti laser
La stampante è certificata negli Stati Uniti come stampante conforme ai requisiti DHHS 21 CFR, Capitolo I, Sottocapitolo
J per i prodotti laser di Classe I (1), mentre in altri paesi è certificata come prodotto laser di Classe I conforme ai requisiti
IEC 60825-1.
I prodotti laser di Classe I non sono considerati pericolosi. La stampante contiene un laser di Classe IIIb (3b), che è
nominalmente un laser a 15 milliwatt funzionante a una lunghezza d'onda di 787–800 nanometri. Il sistema laser e la
stampante sono stati progettati in modo da impedire l'esposizione a radiazioni laser superiori al livello previsto dalla
Classe I durante le normali operazioni di stampa, manutenzione o assistenza.
Notices and safety information
19
4021
Aviso de láser
Esta impresora se ha certificado en EE. UU. de conformidad con los requisitos de DHHS 21 CFR, capítulo I, subcapítulo
J, para los productos láser de Clase I (1), y en otros países está certificada como un producto láser de Clase I de acuerdo
con los requisitos de IEC 60825-1.
Los productos láser de Clase I no se consideran peligrosos. La impresora contiene un láser interno de Clase IIIb (3b) que
nominalmente es un láser de 15 milivatios que funciona en una longitud de onda de 787–800 nanómetros. El sistema
láser y la impresora se han diseñado para que ningún individuo acceda nunca a las radiaciones láser por encima del
nivel de Clase I durante su uso normal, ni en tareas de mantenimiento o intervenciones de servicio técnico prescritas.
Aviso sobre laser
A impressora foi certificada nos EUA por estar em conformidade com os requisitos do DHHS 21 CFR, capítulo I,
subcapítulo J, para produtos a laser de Classe I (1) e, nos demais países, foi certificada como produto a laser de Classe
I em conformidade com os requisitos da IEC 60825-1.
Os produtos a laser de Classe I não são considerados perigosos. A impressora contém, internamente, um laser de Classe
IIIb (3b) que é um laser de 15 miliwatts operando no comprimento de onda de 787–800 nanômetros. O sistema do
laser e a impressora foram projetados para que jamais haja acesso humano à radiação do laser acima do nível da Classe
I durante a operação normal ou a manutenção pelo usuário ou sob as condições de manutenção prescritas.
Laserinformatie
Deze printer is in de Verenigde Staten gecertificeerd als een product dat voldoet aan de vereisten van DHHS 21 CFR,
hoofdstuk 1, paragraaf J voor laserproducten van klasse I (1). Elders is de printer gecertificeerd als een laserproduct
van klasse I dat voldoet aan de vereisten van IEC 60825-1.
Laserproducten van klasse I worden geacht geen gevaar op te leveren. De printer bevat intern een laser van klasse IIIb
(3b), met een nominaal vermogen van 15 milliwatt en een golflengtebereik van 787–800 nanometer. Het lasersysteem
en de printer zijn zodanig ontworpen dat gebruikers nooit blootstaan aan laserstraling die hoger is dan het toegestane
niveau voor klasse I-apparaten, tijdens normaal gebruik, onderhoudswerkzaamheden door de gebruiker of
voorgeschreven servicewerkzaamheden.
Lasererklæring
Denne printer er certificeret i USA i henhold til kravene i DHHS 21 CFR, afsnit I, underafsnit J, for Klasse I-laserprodukter
(1) og certificeret andetsteds som et Klasse I-laserprodukt i henhold til kravene i IEC 60825-1.
Klasse I-laserprodukter anses ikke for at være farlige. Printeren indeholder internt en klasse IIIb (3b)-laser, der nominelt
er en 15 milliwatt laser, som fungerer i bølgelængdeområdet 787–800 nanometer. Lasersystemet og printeren er
udviklet på en sådan måde, at der ikke er en direkte laserstråling, der overskrider Klasse I-niveauet under normal brug,
brugers vedligeholdelse eller de foreskrevne servicebetingelser.
Laserilmoitus
Tämä tulostin on sertifioitu Yhdysvalloissa DHHS 21 CFR, Chapter I, Subchapter J -standardin mukaiseksi luokan I (1) lasertuotteeksi ja muualla IEC 60825-1 -standardin mukaiseksi luokan I lasertuotteeksi.
Luokan I lasertuotteita ei pidetä haitallisina. Tulostimen sisällä on luokan IIIb (3b) laser, joka on nimellisteholtaan 15
mW:n laser ja toimii 787–800 nanometrin aallonpituuksilla. Laserjärjestelmä ja tulostin ovat rakenteeltaan sellaisia,
että käyttäjä ei joudu alttiiksi luokkaa 1 suuremmalle säteilylle normaalin käytön, ylläpidon tai huollon aikana.
Notices and safety information
20
4021
Lasermeddelande
Skrivaren är certifierad i USA enligt kraven i DHHS 21 CFR, avsnitt I, underavsnitt J för laserprodukter av klass I (1) och
i andra länder är den certifierad som en laserprodukt av klass I som uppfyller kraven i IEC 60825-1.
Laserprodukter av klass I anses inte vara skadliga. Skrivaren innehåller en klass IIIb (3b)-laser, vilket är en 15 mW laser
som arbetar inom en våglängd på 787–800 nm. Lasersystemet och skrivaren är utformade så att människor aldrig utsätts
för laserstrålning över klass I-nivå under normala förhållanden vid användning, underhåll eller service.
Lasermerknad
Skriveren er sertifisert i USA for samsvar med kravene i DHHS 21 CFR, kapittel I, underkapittel J for laserprodukter av
klasse I (1), og er andre steder sertifisert som et laserprodukt av klasse I som samsvarer med kravene i IEC 60825-1.
Laserprodukter av klasse I anses ikke som helseskadelige. Skriveren inneholder en intern laser av klasse IIIb (3b) som
nominelt er en 15 milliwatt laser, og som opererer i bølgelengder på 787–800 nanometer. Lasersystemet og skriveren
er utformet slik at mennesker ikke utsettes for laserstråling utover nivået i klasse I under normal drift, vedlikehold eller
foreskrevet service.
Avís sobre el làser
Als EUA, la impressora està certificada de conformitat amb els requisits del capítol I, apartat J del CFR 21 del Departament
de Salut i Serveis Humans per a productes làser de classe I (1) i a la resta de països està certificada com a producte làser
de classe I d'acord amb els requisits de la norma IEC 60825-1.
Els productes làser de classe I no es consideren perillosos. A l'interior de la impressora hi ha un làser de classe IIIb (3b)
que nominalment de 15 mil·liwatts que funciona a una longitud d'ona de 787–800 nanòmetres. El sistema làser y la
impressora s'han dissenyat amb l'objectiu d'impedir l'accés humà de la radiació làser superior al nivell de classe I durant
un funcionament normal, el manteniment per part de l'usuari o les condicions de servei prescrites.
レーザーに関する通知
本機は、米国においてクラス I（1）レーザー製品に対する DHHS 21 CFR、Chapter I、Subchapter J の要件に準
拠し、その他の国では IEC 60825-1 の要件に準拠するクラス I レーザー製品として認可されています。
クラス I レーザー製品は、危険性がないとみなされています。 本機には、クラス IIIb（3b）レーザーが内蔵
されています。これは、787 ～ 800 ナノメートルの波長で動作する定格 15 ミリワットのレーザーです。 レ
ーザーシステムとプリンタは、通常の操作、ユーザーによるメンテナンス、または所定のサービス条件の下
で、ユーザーがクラス I レベルを超えるレーザー放射に絶対にさらされないように設計されています。
레이저 관련 공지
이 프린터는 미국에서 DHHS 21 CFR, Chapter I, Subchapter J 의 요구 사항을 준수하는 클래스 I(1) 레이저 제품으
로 승인되었으며 이외 지역에서 IEC 60825-1 의 요구 사항을 준수하는 클래스 I 레이저 제품으로 승인되었습니다.
Class I 레이저 제품은 위험한 제품으로 간주되지 않습니다. 프린터에는 787–800 나노미터의 파장 영역에서 작동
하는 공칭 15 밀리와트 레이저인 클래스 IIIb(3b) 레이저가 내부에 포함되어 있습니다. 레이저 시스템과 프린터
는 정상적인 작동, 사용자 유지 관리 또는
방사가 노출되지 않도록 설계되었습니다.
사전 설명된 서비스 조건에는 사람에게 클래스 I 수준 이상의 레이저
激光注意事项
本打印机在美国认证合乎 DHHS 21 CFR Chapter I，Subchapter J 对分类 I（1）激光产品的标准，而在其他地区则
被认证是合乎 IEC 60825-1 的分类 I 激光产品。
Notices and safety information
21
4021
一般认为分类 I 激光产品不具有危险性。本打印机内部含有分类 IIIb（3b）的激光，在操作过程中会产生额定
15 毫瓦的激光，其波长范围在 787–800nm 之间。本激光系统及打印机的设计，在一般操作、使用者维护或规
定内的维修情况下，不会使人体接触分类 I 以上等级的辐射。
雷射聲明
本印表機係經過美國核可，符合 DHHS 21 CFR，Chapter I，Subchapter J 規定的 I (1) 級雷射產品激光注意事项；
在美國以外的地區，為符合 IEC 60825-1 規定的 I 級雷射產品。
根據 I 級雷射產品的規定，這類產品不會對人體造成傷害。本機所採用之 IIIb (3b) 級雷射只會產生 15 百萬分之
一瓦特 (milliwatt)、波長 787 至 800 億分之一米 (nanometer) 的放射線。使用者只要以正確的方法操作及維護保
養，並依照先前所述之維修方式進行修護，此印表機與其雷射系統絕不會產生 I 級以上的放射線，而對人體造
成傷害。
Safety information
Safety information
• The safety of this product is based on testing and approvals of the original design and specific components. The
manufacturer is not responsible for safety in the event of use of unauthorized replacement parts.
• The maintenance information for this product has been prepared for use by a professional service person and is
not intended to be used by others.
• There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product.
Professional service personnel should understand this and take necessary precautions.
CAUTION—POTENTIAL INJURY
The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium
battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used
lithium batteries according to the manufacturer's instructions and local regulations.
Consignes de sécurité
• La sécurité de ce produit repose sur des tests et des agréations portant sur sa conception d'origine et sur des
composants particuliers. Le fabricant n'assume aucune responsabilité concernant la sécurité en cas d'utilisation de
pièces de rechange non agréées.
• Les consignes d'entretien et de réparation de ce produit s'adressent uniquement à un personnel de maintenance
qualifié.
• Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques, le personnel d'entretien
qualifié devra prendre toutes les précautions nécessaires.
AVERTISSEMENT—RISQUE DE BLESSURE
La batterie lithium de ce produit n'est pas destinée à être remplacée. Il existe un risque d'explosion si une
batterie lithium est placée de façon incorrecte. Ne rechargez pas, ne démontez pas et n’incinérez pas une
batterie lithium. Mettez les batteries lithium usagées au rebut selon les instructions du fabricant et les
réglementations locales.
Notices and safety information
22
4021
Norme di sicurezza
• La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei componenti specifici. Il
produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti.
• Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza
autorizzato.
• Durante lo smontaggio e la manutenzione di questo prodotto, il rischio di subire scosse elettriche e danni alla
persona è più elevato. Il personale di assistenza autorizzato deve, quindi, adottare le precauzioni necessarie.
ATTENZIONE — PERICOLO DI LESIONI
La batteria al litio presente del prodotto non deve essere sostituita. In caso di sostituzione errata della
batteria al litio, potrebbe verificarsi un'esplosione. Non ricaricare, smontare o bruciare batterie al litio.
Smaltire le batterie al litio usate seguendo le istruzioni del produttore e le norme locali.
Sicherheitshinweise
• Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und bestimmter
Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung
für die Sicherheit übernommen.
• Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen
Wartungsfachmann bestimmt.
• Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines elektrischen
Schlags und körperlicher Verletzung. Das zuständige Fachpersonal sollte entsprechende Vorsichtsmaßnahmen
treffen.
VORSICHT - VERLETZUNGSGEFAHR
Die Lithiumbatterie in diesem Produkt darf nicht ausgetauscht werden. Wird eine Lithiumbatterie nicht
ordnungsgemäß ausgetauscht, besteht Explosionsgefahr. Lithiumbatterien dürfen auf keinen Fall wieder
aufgeladen, auseinander genommen oder verbrannt werden. Befolgen Sie zum Entsorgen verbrauchter
Lithiumbatterien die Anweisungen des Herstellers und die örtlichen Bestimmungen.
Pautas de Seguridad
• La seguridad de este producto se basa en pruebas y aprobaciones del diseño original y componentes específicos.
El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas.
• La información sobre el mantenimiento de este producto está dirigida exclusivamente al personal cualificado de
mantenimiento.
• Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la reparación de la máquina.
El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias.
PRECAUCIÓN: POSIBLES DAÑOS PERSONALES
La batería de litio de este producto no debe reemplazarse. Existe riesgo de explosión si se sustituye
incorrectamente una batería de litio. No recargue, desmonte ni incinere una batería de litio. Deseche las
baterías de litio según las instrucciones del fabricante y las normativas locales.
Informações de Segurança
• A segurança deste produto baseia-se em testes e aprovações do modelo original e de componentes específicos. O
fabricante não é responsável pela segunrança, no caso de uso de peças de substituição não autorizadas.
• As informações de segurança relativas a este produto destinam-se a profissionais destes serviços e não devem ser
utilizadas por outras pessoas.
Notices and safety information
23
4021
• Risco de choques eléctricos e ferimentos graves durante a desmontagem e manutenção deste produto. Os
profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários.
ATENÇÃO — RISCO DE FERIMENTO
A bateria de lítio neste produto não deve ser substituída. Existe o risco de explosão se uma bateria de lítio
for substituída incorretamente. Não recarregue, desmonte ou incinere uma bateria de lítio. Descarte as
baterias de lítio usadas de acordo com as instruções do fabricante e regulamentos locais.
Informació de Seguretat
• La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components específics.
El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no autoritzades.
• La informació pel manteniment d’aquest producte està orientada exclusivament a professionals i no està destinada
a ningú que no ho sigui.
• El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei d’aquest
producte. El personal professional ha d’estar-ne assabentat i prendre les mesures convenients.
ATENCIÓ
La bateria de liti d'aquest producte no ha estat dissenyada perquè es substitueixi. Hi ha perill d’explosió si
no es substitueix correctament la bateria de liti. No recarregueu, desmunteu o incinereu una bateria de
liti. Desfeu-vos de les bateries de liti usades d’acord amb les instruccions del fabricant i les regulacions
locals.
안전 사항
• 본 제품은 원래 설계및특정 구성에 대한 테스트 결과로 안정 성이 입증된 것입니다. 따라서 무허가 교체부품
을 사용하는 경 우 에는 제조업체에서 안전에 대한 책임을 지지 않습니다.
• 본 제품에 관한 유지 보수 설명 서는 전문 서비스 기술자 용으로 작성된 것이므로, 비 전문가는 사용할 수 없
습니다.
• 본 제품을 해체하거나 정비할 경우, 전 기전 인 충 경 을 받거나 상 처를 입을 위험이 커집니다. 전문 서비스
기술자는 이 사실을 숙지하고, 필요한 예방조치를 취하도록 하십시오.
주의—부상 위험
이 제품에 들어 있는 리튬 배터리는 교체할 수 없습니다. 리튬 배터리를 잘못 교체하면 폭발할 위험
이 있습니다. 리튬 배터리를 재충전하거나, 분해하거나, 태우지 마십시오. 제조업체의 지침과 지역
규정에 따라 다 쓴 리튬 배터리를 폐기하십시오.
安全信息
• 本产品的安全性以原来设计和特定产品的测试结果和认证为基础。万一使用来经许可的替换部件，制造商
不对安全性负责。
• 本产品的维护信息仅供专业服务人员使用，并不打算证其他人使用。
• 本产品在拆卸、维修时，遭受电击或人员受伤的危险性会增高，专业服务人员对这点必须有所了触，并采
取必要的预防措施。
当心一可能的伤害
本产品中的锂电池不可更换。如果不正确更换锂电池，
焚烧锂电池。丢弃旧的锂电池时应按照制造商的指导及当地法规进行处理
：
可能会有爆炸危
险。
。
不要再
充电、
拆解或
Notices and safety information
24
4021
Preface
This manual contains maintenance procedures for service personnel. It is divided into the following chapters:
• General information—Provides a general description of the printer, tools, and equipment needed to service the
printer
• Diagnostic information—Contains diagnostic aids such as error code tables, symptom and service checks that you
can use to isolate failing field replaceable units (FRUs)
• Service menus—Describes the printer interface, user and service menus
• Repair information—Provides instructions for making printer adjustments and for removing and installing FRUs
• Component locations—Shows illustrations that identify the basic printer parts
• Maintenance—Contains specifications for lubricating the printer and recommendations to prevent printer
problems
• Parts catalog—Shows illustrations and part numbers for the FRUs
• Appendix A: Printer specifications—Contains detailed specifications of the product
• Appendix B: Options and features—Contains the available options and other features of the product
• Appendix C: Theory of operation—Contains the theory on how the printer operates
• Appendix D: Acronyms—Contains a list of the acronyms in the manual and their meanings
Service manual conventions
Note: A note provides additional information.
Warning—Potential Damage: A warning identifies something that may damage the product hardware or software.
This service manual uses several different types of caution statements:
CAUTION—POTENTIAL INJURY: A caution identifies something that may cause harm to the service technician.
CAUTION—SHOCK HAZARD: This type of caution indicates a danger from hazardous voltage in the area of the
product where you are working. Unplug the product before you start working, or use caution if the product
must receive power to perform the task.
CAUTION—HOT SURFACE: This type of caution indicates a hot surface.
CAUTION—TIPPING HAZARD: This type of caution indicates a tipping hazard.
Change history
August 28, 2014
• Installation information was added to the developer unit removal.
• Cable routing information was added to the induction heater removal.
• Printhead relay board removal was added. The printhead relay board removal was also included as a step for
printhead removal.
Preface
25
4021
• Registration unit removal was revised. Step 1 has been replaced with the right door removal.
• Part number 40X999 has been replaced with 40X9125.
August 12, 2014
• Printer motor tests, 2 x 500-sheet tray motor tests, 2500-sheet tray motor tests, and 3000‑sheet tray motor tests
were revised to include steps for enabling safe mode.
• Control panel 2 parts catalog assembly was added, with new FRUs.
– 41X0456 (Control panel cover assembly)
– 41X0459 (Control panel UICC)
– 41X0457 (Control panel cable kit)
– 41X0458 (Control panel touch‑screen display))
• Photoconductor cleaner was renamed ‘Printhead cleaner’.
July 7, 2014
• Diagnostic information topics were added or revised.
– Bullet for cleaning the photoconductor unit and printhead was added to Initial print quality check.
– Power requirement specification was included in the 2nd bullet of Initial print quality check.
– Checking of pick, feed, and separator rollers have been removed for print quality checks. Transfer roller will be
checked instead.
• Repair information topics were added or revised.
– Step for removing the front inner cover has been included to the Printhead removal.
– Fuser connector cover removal—topic was deleted.
– Registration transport assembly removal—additional cables disconnected before removing the assembly.
– Front inner cover removal—callout to screws were revised.
– Toner agitator removal—additional cables disconnected before removing the assembly.
– Input options interface cover removal—topic was deleted.
– Sensor (2500‑sheet tray transfer guide, home) removal
– Step for removing the scanner rear cover has been included to the Upper rear cover removal.
– Steps for removing the center cable guide bracket and high voltage board has been included to the Main drive
assembly removal.
– Sensor (2500‑sheet tray set) removal
• Imaging unit has been renamed to Transfer belt unit.
• Parts catalog FRUs were added.
– 40X7104 (Power cord, 2.5 m (right-angled)—USA, Canada, Latin America)
– 40X0288 (Power cord, 2.5 m (straight)—Argentina)
– 40X1766 (Power cord, 2.5 m (straight)—Bolivia, Peru)
– 40X0273 (Power cord, 2.5 m (straight)—Italy, Chile, Uruguay)
– 40X3141 (Power cord, 2.5 m (straight)—Europe, Middle East, Indonesia, Africa (HV))
– 40X4596 (Power cord, 2.5 m (straight)—Brazil)
– 40X0271 (Power cord, 2.5 m (straight)—UK, Ireland, Hong Kong, Italy)
– 40X0301 (Power cord, 2.5 m (straight)—Australia, New Zealand)
Preface
26
– 40X0270 (Power cord, 2.5 m (straight)—Japan)
– 40X1792 (Power cord, 2.5 m (straight)—Korea)
– 40X0303 (Power cord, 2.5 m (straight)—PRC)
– 40X1791 (Power cord, 2.5 m (straight)—Taiwan)
– 40X1774 (Power cord, 2.5 m (straight)—Denmark, Finland, Norway, Sweden)
– 40X0275 (Power cord, 1.8 m (straight)—Israel)
– 40X1773 (Power cord, 2.5 m (straight)—South Africa, Hong Kong, Singapore, Thailand, Malaysia)
– 40X1772 (Power cord, 2.5 m (straight)—Liechtenstein, Switzerland)
– 40X7229 (Power cord, 2.5 m (straight)—India)
– 41X0010 (Forms and Bar code card)
– 41X0012 (IPDS card)
– 41X0011 (PRESCRIBE card)
– 41X0030 (Keyboard kit, English)
– 41X0031 (Keyboard kit, French)
– 41X0032 (Keyboard kit, Italian)
– 41X0033 (Keyboard kit, German)
– 41X0034 (Keyboard kit, Spanish)
– 40X1368 (USB cable, packaged (2 meters))
– 40X4819 (Serial interface card, RS‑232C)
– 40X4823 (Parallel interface card, 1284‑B)
– 40X7445 (DDR3 RAM, 2 GB x32)
– 40X7567 (DDR3 RAM, 1 GB x32)
– 40X8555 (Flash memory, 256 MB)
– 40X8556 (Font card, Traditional Chinese)
– 40X8557 (Font card, Simplified Chinese)
– 40X8568 (Font card, Korean)
– 40X8569 (Font card, Japanese)
– 40X8570 (Font card, Arabic)
– 40X8571 (Font card, Hebrew)
– 40X8311 (Card reader, small stick‑on case)
– 40X8312 (Card reader, large stick‑on case)
– 40X8313 (Card reader, small snap‑on case)
– 40X8314 (Card reader, large snap‑on case)
– 40X7858 (Wireless print server kit, MarkNet N8350 802.11b/g/n)
4021
Preface
27
4021
28
4021
General information
The LexmarkTM MS911 SFP is a network‑capable, laser printer that prints monochrome print jobs. All information in
this service manual pertains to all models unless explicitly noted.
Model Configurations Machine type / model
MS911 Mono laser SFP, Networking, Duplex print, Duplex scan,
4.3‑in. color touch screen
For information on diagnosing a problem, see “Diagnostic information” on page 41. For information on removing
and reinstalling parts, see
catalog” on page 434.
“Repair information” on page 201. For information on identifying the parts, see “Parts
4021-230
Paper and specialty media guide
Notes:
• Make sure that the paper size, type, and weight are set correctly on the computer or control panel.
• Flex, fan, and straighten specialty media before loading them.
• The printer may print at a reduced speed to prevent damage to the fuser.
• For more information on card stock and labels, see the Card Stock & Label Guide at
http://support.lexmark.com.
Using specialty media
Tips on using card stock
Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content, thickness,
and texture, can significantly affect print quality.
• From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the card
stock loaded in the tray.
• Print samples on the card stock being considered for use before buying large quantities.
• Specify the paper texture and weight from the tray settings to match the paper loaded in the tray.
• Preprinting, perforation, and creasing may significantly affect the print quality and cause jams or other paper feed
problems.
• Before loading the card stock on the tray, flex and fan the card stock to loosen them. Straighten the edges on a
level surface.
Tips on using envelopes
• From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the
envelopes loaded in the tray.
• Print samples on the envelopes being considered for use before buying large quantities.
• Use envelopes designed specifically for laser printers.
• For best performance, use envelopes made from 90‑g/m
General information
2
(24‑lb) paper or 25% cotton.
29
• Use only new envelopes from undamaged packages.
• To optimize performance and minimize jams, do not use envelopes that:
– Have excessive curl or twist.
– Are stuck together or damaged in any way.
– Have windows, holes, perforations, cutouts, or embossing.
– Have metal clasps, string ties, or folding bars.
– Have an interlocking design.
– Have postage stamps attached.
– Have any exposed adhesive when the flap is in the sealed or closed position.
– Have bent corners.
– Have rough, cockle, or laid finishes.
• Adjust the width guides to fit the width of the envelopes.
• Before loading the envelopes on the tray, flex the stack of envelopes back and forth to loosen them, and
then fan them. Straighten the edges on a level surface.
Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal envelopes.
4021
Tips on using labels
• From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the labels
loaded in the tray.
• Print samples before buying large quantities.
• For more information on label printing, characteristics, and design, see the Card Stock & Label Guide at
http://support.lexmark.com.
• Use labels designed specifically for laser printers.
• Do not use labels with slick backing material.
• Do not use labels with exposed adhesive.
• Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets
also contaminate the printer and the cartridge with adhesive, and could void the printer and toner cartridge
warranties.
• Before loading labels on the tray, flex and fan labels to loosen them. Straighten the edges on a level surface.
Tips on using letterhead
• Use letterhead specifically for laser printers.
• Print samples before buying large quantities.
• Before loading letterhead, flex and fan the sheets.
• When printing on letterhead, take note of the page orientation.
General information
30
Loading...