M710q User Guide
Machine Type: 10YC
Note: Before using this information and the product it supports, be sure to read and understand the “Read
this first: Important safety information” on page iii and Appendix D “Notices” on page 43.
Second Edition (October 2018)
© Copyright Lenovo 2018.
LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services
Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS35F-05925.
Contents
Read this first: Important safety
information . . . . . . . . . . . . . . . . iii
Service and upgrades . . . . . . . . . . . . . iii
Static electricity prevention . . . . . . . . . . . iv
Power cords and power adapters . . . . . . . . . iv
Japanese power cord and power adapter
description . . . . . . . . . . . . . . . . v
Extension cords and related devices. . . . . . . . v
Plugs and outlets . . . . . . . . . . . . . . . v
External devices . . . . . . . . . . . . . . . v
Heat and product ventilation . . . . . . . . . . . vi
Computer placement notices . . . . . . . . . . vi
Operating environment . . . . . . . . . . . . . vii
Laser compliance statement . . . . . . . . . . . vii
Hazardous energy statement . . . . . . . . . . vii
Lithium coin-cell battery notice . . . . . . . . viii
Using earphones, headphones, or a headset . . . . ix
Cleaning and maintenance . . . . . . . . . . . ix
Chapter 1. Overview. . . . . . . . . . . 1
Front view . . . . . . . . . . . . . . . . . . 1
Rear view . . . . . . . . . . . . . . . . . . 2
System board . . . . . . . . . . . . . . . . 4
Machine type and model label . . . . . . . . . . 6
Specifications . . . . . . . . . . . . . . . . 6
Chapter 2. Using the computer . . . . . 9
Registering the computer . . . . . . . . . . . . 9
Frequently asked questions . . . . . . . . . . . 9
Chapter 3. You and your computer . . 11
Environment and electrical input . . . . . . . . 11
Arranging your workspace . . . . . . . . . . 11
Glare and lighting . . . . . . . . . . . . 11
Air circulation . . . . . . . . . . . . . . 12
Electrical outlet locations and cable lengths . . 12
Comfort . . . . . . . . . . . . . . . . 12
Accessibility information . . . . . . . . . . . 12
Cleaning the computer . . . . . . . . . . . . 13
Maintenance . . . . . . . . . . . . . . . . 13
Basic maintenance tips . . . . . . . . . . 13
Good maintenance practices. . . . . . . . 14
Moving the computer . . . . . . . . . . . . 14
Chapter 4. Security . . . . . . . . . . 15
Attaching a Kensington-style cable lock . . . . . 15
Chapter 5. Troubleshooting . . . . . . 17
Basic procedure for resolving computer
problems . . . . . . . . . . . . . . . . . 17
Troubleshooting . . . . . . . . . . . . . . 17
Startup problems . . . . . . . . . . . . 17
Intermittent problems. . . . . . . . . . . 17
Screen problems . . . . . . . . . . . . 18
Networking problems. . . . . . . . . . . 18
Serial connector cannot be accessed . . . . 19
My USB device cannot be accessed . . . . . 19
Software and driver problems . . . . . . . 19
Chapter 6. Replacing hardware . . . . 21
Before replacing hardware . . . . . . . . . . 21
Knowing FRUs (including CRUs) . . . . . . . . 21
Locating FRUs (including CRUs) . . . . . . . . 22
Replacing the keyboard or mouse. . . . . . . . 24
Replacing the power adapter . . . . . . . . . 24
Replacing the VESA mount bracket . . . . . . . 26
Chapter 7. Getting information, help,
and service . . . . . . . . . . . . . . . 29
Information resources . . . . . . . . . . . . 29
Accessing other manuals . . . . . . . . . 29
Lenovo Support Web site . . . . . . . . . 29
Lenovo Web site. . . . . . . . . . . . . 29
Help and service . . . . . . . . . . . . . . 29
Calling for service . . . . . . . . . . . . 29
Using other services . . . . . . . . . . . 30
Purchasing additional services . . . . . . . 30
Appendix A. Regulatory
information . . . . . . . . . . . . . . . 31
Export classification notice . . . . . . . . . . 31
Electronic emissions notices. . . . . . . . . . 31
Federal Communications Commission (FCC)
Supplier’s Declaration of Conformity . . . . . 31
Eurasian compliance mark . . . . . . . . . . 33
Brazil audio notice. . . . . . . . . . . . . . 34
Mexico wireless-radio compliance information. . . 34
Taiwan vision precaution notice . . . . . . . . 34
Additional regulatory information . . . . . . . . 34
Appendix B. WEEE and recycling
information . . . . . . . . . . . . . . . 35
Important WEEE information. . . . . . . . . . 35
Recycling information for Japan . . . . . . . . 35
Recycling information for Brazil. . . . . . . . . 36
Battery recycling information for Taiwan . . . . . 36
Battery recycling information for the European
Union . . . . . . . . . . . . . . . . . . . 37
© Copyright Lenovo 2018 i
Appendix C. Restriction of
Hazardous Substances (RoHS)
Directive . . . . . . . . . . . . . . . . 39
European Union RoHS . . . . . . . . . . . . 39
Turkish RoHS . . . . . . . . . . . . . . . 39
Ukraine RoHS . . . . . . . . . . . . . . . 39
India RoHS . . . . . . . . . . . . . . . . 39
Chinese Mainland RoHS . . . . . . . . . . . 40
Taiwan RoHS. . . . . . . . . . . . . . . . 41
Appendix D. Notices. . . . . . . . . . 43
Trademarks . . . . . . . . . . . . . . . . 44
ii M710q User Guide
Read this first: Important safety information
CAUTION:
Before using the computer, be sure to read and understand all the related safety information for this
product. Refer to the safety information in this section and in the Safety, Warranty, and Setup Guide that
you received with this product. Reading and understanding all the safety information reduces the risk
of personal injury and damage to your product. If you no longer have a copy of the Safety, Warranty,
and Setup Guide, you can obtain a Portable Document Format (PDF) version from the Lenovo Support
Web site at
Service and upgrades
Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or
your documentation. Only use a Service Provider who is approved to repair your particular product.
Note: Some computer parts can be upgraded or replaced by the customer. Upgrades typically are referred
to as options. Replacement parts approved for customer installation are referred to as Customer
Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for
customers to install options or replace CRUs. You must closely follow all instructions when installing or
replacing parts. The Off state of a power indicator does not necessarily mean that voltage levels inside a
product are zero. Before you remove the covers from a product equipped with a power cord, always ensure
that the power is turned off and that the product is unplugged from any power source. If you have any
questions or concerns, contact the Customer Support Center.
Although there are no moving parts in the computer after the power cord has been disconnected, the
following warnings are required for your safety.
http://www.lenovo.com/UserManuals.
CAUTION:
Keep fingers and other parts of your body away from hazardous, moving parts. If you suffer an injury,
seek medical care immediately.
CAUTION:
Avoid contact with hot components inside the computer. During operation, some components
become hot enough to burn the skin. Before you open the computer cover, turn off the computer,
disconnect power, and wait ten minutes for the components to cool.
CAUTION:
After replacing a CRU, reinstall all protective covers, including the computer cover, before connecting
power and operating the computer. This action is important to help prevent unexpected electrical
shock and help ensure the containment of an unexpected fire that could happen under extremely rare
conditions.
CAUTION:
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When replacing CRUs, be cautious of sharp edges or corners that might cause injury. If you suffer an
injury, seek medical care immediately.
Static electricity prevention
Static electricity, although harmless to you, can seriously damage computer components and options.
Improper handling of static-sensitive parts can cause damage to the part. When you unpack an option or
CRU, do not open the static-protective package containing the part until the instructions direct you to install
it.
When you handle options or CRUs, or perform any work inside the computer, take the following precautions
to avoid static-electricity damage:
• Limit your movement. Movement can cause static electricity to build up around you.
• Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the
edges. Never touch exposed circuitry.
• Prevent others from touching components.
• When you install a static-sensitive option or CRU, touch the static-protective package containing the part
to a metal expansion-slot cover or other unpainted metal surface on the computer for at least two
seconds. This reduces static electricity in the package and your body.
• When possible, remove the static-sensitive part from the static-protective packaging and install the part
without setting it down. When this is not possible, place the static-protective packaging on a smooth, level
surface and place the part on it.
• Do not place the part on the computer cover or other metal surface.
Power cords and power adapters
Use only the power cords and power adapters supplied by the product manufacturer. Do not use the ac
power cord for other devices.
The power cords shall be safety approved. For Germany, it shall be H03VV-F, 3G, 0.75 mm
2
connected to the power adapter), H05VV-F, 3G, 0.75 mm
(the power cord connected to the internal power
supply assembly), or better. For other countries, the suitable types shall be used accordingly.
Never wrap a power cord around a power adapter or other object. Doing so can stress the cord in ways that
can cause the cord to fray, crack, or crimp. This can present a safety hazard.
Always route power cords so that they will not be walked on, tripped over, or pinched by objects.
Protect power cord and power adapters from liquids. For instance, do not leave your power cord or power
adapter near sinks, tubs, toilets, or on floors that are cleaned with liquid cleansers. Liquids can cause a short
circuit, particularly if the power cord or power adapter has been stressed by misuse. Liquids also can cause
gradual corrosion of power cord terminals and/or the connector terminals on a power adapter, which can
eventually result in overheating.
Ensure that all power cord connectors are securely and completely plugged into receptacles.
Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating (such
as deformed plastic) at the ac input or anywhere on the power adapter.
2
(the power cord
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M710q User Guide
Do not use any power cords where the electrical contacts on either end show signs of corrosion or
overheating or where the power cord appears to have been damaged in any way.
Japanese power cord and power adapter description
Extension cords and related devices
Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use
are rated to handle the electrical requirements of the product. Never overload these devices. If power strips
are used, the load should not exceed the power strip input rating. Consult an electrician for more information
if you have questions about power loads, power requirements, and input ratings.
Plugs and outlets
If a receptacle (power outlet) that you intend to use with the computer equipment appears to be damaged or
corroded, do not use the outlet until it is replaced by a qualified electrician.
Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.
Do not share an electrical outlet with other home or commercial appliances that draw large amounts of
electricity; otherwise, unstable voltage might damage the computer, data, or connected devices.
Some products are equipped with a three-pronged plug. This plug fits only into a grounded electrical outlet.
This is a safety feature. Do not defeat this safety feature by trying to insert it into a non-grounded outlet. If
you cannot insert the plug into the outlet, contact an electrician for an approved outlet adapter or to replace
the outlet with one that enables this safety feature. Never overload an electrical outlet. The overall system
load should not exceed 80 percent of the branch circuit rating. Consult an electrician for more information if
you have questions about power loads and branch circuit ratings.
Be sure that the power outlet you are using is properly wired, easily accessible, and located close to the
equipment. Do not fully extend power cords in a way that will stress the cords.
Be sure that the power outlet provides the correct voltage and current for the product you are installing.
Carefully connect and disconnect the equipment from the electrical outlet.
External devices
Do not connect or disconnect any external device cables other than Universal Serial Bus (USB) cables while
the computer power is on; otherwise, you might damage the computer. To avoid possible damage to
connected devices, wait at least five seconds after the computer is shut down to disconnect external
devices.
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Heat and product ventilation
Computers, power adapters, and many accessories can generate heat when turned on and when batteries
are charging. Always follow these basic precautions:
• Do not leave the computer, power adapter, or accessories in contact with your lap or any part of your
body for an extended period when the products are functioning or when the battery is charging. The
computer, power adapter, and many accessories produce some heat during normal operation. Extended
contact with the body could cause discomfort or, potentially, a skin burn.
• Do not charge the battery or operate the computer, power adapter, or accessories near flammable
materials or in explosive environments.
• Ventilation slots, fans, and heat sinks are provided with the product for safety, comfort, and reliable
operation. These features might inadvertently become blocked by placing the product on a bed, sofa,
carpet, or other flexible surface. Never block, cover, or disable these features.
Inspect your desktop computer for dust accumulation at least once every three months. Before inspecting
the computer, turn off the power and unplug the computer's power cord from the electrical outlet; then
remove any dust from vents and perforations in the bezel. If you notice external dust accumulation, then
examine and remove dust from the inside of the computer including heat sink inlet fins, power supply vents,
and fans. Always turn off and unplug the computer before opening the cover. If possible, avoid operating the
computer within two feet of high-traffic areas. If you must operate the computer in or near a high-traffic area,
inspect and, if necessary, clean the computer more frequently.
For your safety and to maintain optimum computer performance, always follow these basic precautions with
your desktop computer:
• Keep the cover closed whenever the computer is plugged in.
• Regularly inspect the outside of the computer for dust accumulation.
• Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for
computers in dusty or high-traffic areas.
• Do not restrict or block any ventilation openings.
• Do not store or operate the computer inside furniture, as this might increase the risk of overheating.
• Airflow temperatures into the computer should not exceed 35°C (95°F).
• Do not install air filtration devices. They may interfere with proper cooling.
Computer placement notices
Inappropriate computer placement might cause harm to children.
• Place the computer on a sturdy piece of low-rise furniture or furniture that has been anchored.
• Do not place the computer at the edge of the furniture.
• Keep the computer cables out of the reach of children.
• Some items, such as toys, might attract children. Keep such items away from the computer.
Supervise children in rooms where the above safety instructions cannot be fully implemented.
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Operating environment
The optimal environment in which to use the computer is 10°C–35°C (50°F–95°F) with humidity ranging
between 35% and 80%. If the computer is stored or transported in temperatures less than 10°C (50°F), allow
the cold computer to rise slowly to an optimal operating temperature of 10°C–35°C (50°F–95°F) before use.
This process could take two hours in extreme conditions. Failure to allow the computer to rise to an optimal
operating temperature before use could result in irreparable damage to the computer.
If possible, place the computer in a well-ventilated and dry area without direct exposure to sunshine.
Keep electrical appliances such as an electric fan, radio, high-powered speakers, air conditioner, and
microwave oven away from the computer because the strong magnetic fields generated by these appliances
can damage the monitor and data on the storage drive.
Do not place any beverages on top of or beside the computer or other connected devices. If liquid is spilled
on or in the computer or a connected device, a short circuit or other damage might occur.
Do not eat or smoke over your keyboard. Particles that fall into your keyboard can cause damage.
Laser compliance statement
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are
installed, note the following:
• Do not remove the covers. Removing the covers of the laser product could result in exposure to
hazardous laser radiation. There are no serviceable parts inside the device.
• Use of controls or adjustments or performance of procedures other than those specified herein
might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following:
Laser radiation when open. Do not stare into the beam, do not view directly with optical
instruments, and avoid direct exposure to the beam.
Hazardous energy statement
DANGER
Disconnect all power cords from electrical outlets before removing the computer cover or any part
that has the above label attached.
DO NOT disassemble components that have the above label attached. There are no serviceable parts inside
these components.
© Copyright Lenovo 2018 vii
Your product is designed for safe use. However, hazardous voltage, current, and energy levels are present
inside any component that has this label attached. Disassembling of these components might cause fire or
might even result in death. If you suspect a problem with one of these parts, contact a service technician.
CAUTION:
Bright Light, possible skin or eye damage. Disconnect power before servicing.
CAUTION:
Infrared Light, possible skin or eye damage. Disconnect power before servicing.
Lithium coin-cell battery notice
DANGER
Danger of explosion if battery is incorrectly replaced.
When replacing the lithium coin-cell battery, use only the same type or equivalent type that is recommended
by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed
of. Swallowing the lithium coin-cell battery will cause chocking or severe internal burns in just two hours and
might even result in death.
Keep batteries away from children. If the lithium coin-cell battery is swallowed or placed inside any part of
the body, seek medical care immediately.
Do not:
• Throw or immerse into water
• Heat to more than 100 °C (212°F).
• Repair or disassemble
• Leave in an extremely low air pressure environment
• Leave in an extremely high-temperature environment
• Crush, puncture, cut, or incinerate
Dispose of the battery as required by local ordinances or regulations.
The following statement applies to users in the state of California, U.S.A.
California Perchlorate Information:
Products containing manganese dioxide lithium coin-cell batteries may contain perchlorate.
Perchlorate Material - special handling may apply, see www.dtsc.ca.gov/hazardouswaste/perchlorate.
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M710q User Guide
Using earphones, headphones, or a headset
• If your computer has both a headphone connector and an audio line-out connector, always use the
headphone connector for earphones, headphones, or a headset. However, the headphone connector
does not support the microphone of the headset.
• If your computer has both a headset connector and an audio line-out connector, always use the headset
connector for earphones, headphones, or a headset.
CAUTION:
Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of
the equalizer to maximum increases the earphone and headphone output voltage and the sound
pressure level. Therefore, to protect your hearing, adjust the equalizer to an appropriate level.
Excessive use of headphones or earphones for a long period of time at high volume can be dangerous if the
output of the headphone or earphone connectors do not comply with specifications of EN 50332-2. The
headphone output connector of your computer complies with EN 50332-2 Sub clause 7. This specification
limits the computer’s maximum wide band true RMS output voltage to 150 mV. To help protect against
hearing loss, ensure that the headphones or earphones you use also comply with EN 50332-2 (Clause 7
Limits) or a wide band characteristic voltage of 75 mV. Using headphones that do not comply with EN 503322 can be dangerous due to excessive sound pressure levels.
If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of
the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If
different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5
Limitation Values). Using headphones that do not comply with EN 50332-1 can be dangerous due to
excessive sound pressure levels.
Cleaning and maintenance
Keep the computer and workspace clean. Shut down the computer and then disconnect the power cord
before cleaning the computer. Do not spray any liquid detergent directly on the computer or use any
detergent containing flammable material to clean the computer. Spray the detergent on a soft cloth and then
wipe the computer surfaces.
© Copyright Lenovo 2018 ix
x M710q User Guide
Chapter 1. Overview
This chapter provides basic information to help you get familiar with your computer.
Front view
Note: Your computer model might look slightly different from the illustration.
Figure 1. Front view
1 Power indicator 2 Power button
3 Storage drive status indicator
5 Headset connector
7 Always On USB 3.1 Gen 1 connector
© Copyright Lenovo 2018 1
4 Microphone connector
6 USB 3.1 Gen 1 connector
8 Illuminated red dot
1 Power indicator
This indicator is on when the computer is on.
2 Power button
Used to turn on your computer. When you cannot shut down the computer from the operating system, press
and hold the power button for four or more seconds to turn off the computer.
3 Storage drive status indicator
This indicator is on when the storage drive is in use.
4 Microphone connector
Used to connect a microphone to your computer. You can use the microphone to record sounds or interact
with the computer using speech-recognition software.
5 Headset connector
Used to connect a headset or headphones to your computer.
6 USB 3.1 Gen 1 connector
Used to connect a USB-compatible device. For optimal data transfer, connect a USB 3.1 Gen 1 device to a
USB 3.1 Gen 2 or USB 3.1 Gen 1 connector instead of a USB 2.0 connector.
7 Always On USB 3.1 Gen 1 connector
Used to connect a USB-compatible device. For optimal data transfer, connect a USB 3.1 Gen 1 device to a
USB 3.1 Gen 2 or USB 3.1 Gen 1 connector instead of a USB 2.0 connector.
8 Illuminated red dot
This indicator is on when the computer is on.
Rear view
Note: Your computer model might look slightly different from the illustration.
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M710q User Guide
Figure 2. Rear view
9 Optional connector 1 10 Optional connector 2
11 Security-lock slot
13 Ethernet connector
15 USB 3.1 Gen 1 connector
17 USB 3.1 Gen 1 connector
19 Power adapter connector
9 Optional connector 2
12 Wi-Fi antenna slot
14 USB 3.1 Gen 2 connectors (2)
16 DisplayPort
18 DisplayPort 1.2 out connector
Depending on the computer model, the connector might vary.
10 Optional connector 1
Depending on the computer model, the connector might vary.
11 Security-lock slot
®
1.2 out connector
Chapter 1. Overview 3
Used to secure a Kensington-style cable lock.
12 Wi-Fi antenna slot
Used to install the rear Wi-Fi antenna cable connector that is available only on some models. The rear Wi-Fi
antenna is installed on the rear Wi-Fi antenna cable connector.
13 Ethernet connector
Used to connect an Ethernet cable for network access.
14 USB 3.1 Gen 2 connectors
Used to connect a USB-compatible device. For optimal data transfer, connect a USB 3.1 Gen 2 device to a
USB 3.1 Gen 2 connector instead of a USB 3.1 Gen 1 or USB 2.0 connector.
15 USB 3.1 Gen 1 connector
Used to connect a USB-compatible device. For optimal data transfer, connect a USB 3.1 Gen 1 device to a
USB 3.1 Gen 2 or USB 3.1 Gen 1 connector instead of a USB 2.0 connector.
16 HDMI 1.4 out connector
Used to send video and audio signals from your computer to another audio or video device, such as a high
performance monitor.
17 USB 3.1 Gen 1 connector
Used to connect a USB-compatible device. For optimal data transfer, connect a USB 3.1 Gen 1 device to a
USB 3.1 Gen 2 or USB 3.1 Gen 1 connector instead of a USB 2.0 connector.
18 DisplayPort 1.2 out connector
Used to send audio and video signals from the computer to another audio or video device, such as a highperformance monitor.
19 Power adapter connector
Used to connect the power adapter to your computer for power supply.
System board
Note: See “Front view” and “Rear view” for additional component descriptions.
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M710q User Guide
Figure 3. System board
1 Serial connector 1 2 Serial connector 2
3 USB 3.1 Gen 1 connector 4 Storage drive fan connector
5 Microprocessor socket
7 Illuminated red dot connector 8 Internal speaker or advanced speaker connector
6 Coin-cell battery
Chapter 1. Overview 5
9 System fan connector 10 SATA storage drive connector
11 M.2 Wi-Fi card slot
13 Memory slot (DIMM2)
12 Memory slot (DIMM1)
14 M.2 storage drive slot
Machine type and model label
The machine type and model label identifies the computer. When you contact Lenovo for help, the machine
type and model information helps support technicians to identify the computer and provide faster service.
The machine type and model label is attached on the computer as shown.
Figure 4. Machine type and model label
Specifications
Power supply
• 65-watt automatic voltage-sensing power supply (optional)
• 90 watt automatic voltage-sensing power supply (optional)
Storage drives
• 2.5-inch storage drive (optional)
• M.2 solid-state drive (optional)
Video features
• The integrated graphics card supports the following:
– DisplayPort 1.2 out connectors
Audio features
• The integrated audio card supports the following:
– Advanced speaker (optional)
– Headset connector
– Internal speaker
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M710q User Guide
– Microphone connector
Input/Output (I/O) features
• Audio connectors (headset and microphone)
• DisplayPort 1.2 out connectors
• Ethernet connector
• Serial connectors (optional)
• USB connectors
Expansion
• Memory slots
• M.2 solid-state drive slot
Network features
• Ethernet LAN
• Wireless LAN (optional)
• Bluetooth (optional)
Physical dimensions
• Width: 35 mm (1.4 inches)
• Height: 183 mm (7.2 inches)
• Depth: 179 mm (7.1 inches)
Weight (without the package)
Maximum configuration as shipped: 1.3 kg (2.9 lb)
Chapter 1. Overview 7
8 M710q User Guide
Chapter 2. Using the computer
This chapter contains the following topics:
• “Registering the computer” on page 9
• “Frequently asked questions” on page 9
Registering the computer
When you register the computer with Lenovo, you enter required information into a Lenovo database. The
information enables Lenovo to contact you when there is a recall or other severe problem and provide
quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and
services to registered users.
To register the computer with Lenovo, ensure that the computer is connected to the Internet. Then, go to
http://www.lenovo.com/register and follow the instructions on the screen.
Frequently asked questions
The following are some of the frequently asked questions and their answers. The answers can help you
optimize the use of your computer.
For the answers to more frequently asked questions about using your computer, go to:
http://www.lenovo.com/support/faq
How can I get my user guide in another language?
The user guide is available in various languages at:
http://www.lenovo.com/UserManuals
How can I restore my computer settings?
In case of any computer program failure, contact Amazon Helpdesk.
© Copyright Lenovo 2018 9
10 M710q User Guide
Chapter 3. You and your computer
This chapter contains the following topics:
• “Environment and electrical input” on page 11
• “Arranging your workspace” on page 11
• “Accessibility information” on page 12
• “Cleaning the computer” on page 13
• “Maintenance” on page 13
• “Moving the computer” on page 14
Environment and electrical input
Environment
• Air temperature:
Operating: From 10°C (50°F) to 35°C (95°F)
Storage in original shipping package: From -40°C (-40°F) to 60°C (140°F)
Storage without package: From -10°C (14°F) to 60°C (140°F)
• Humidity:
Operating: 20%–80% (non-condensing)
Storage: 20%–90% (non-condensing)
• Altitude:
Operating: From -15.2 m (-50 ft) to 3048 m (10 000 ft)
Storage: From -15.2 m (-50 ft) to 10 668 m (35 000 ft)
Electrical input
Input voltage: From 100 V ac to 240 V ac
Input frequency: 50/60 Hz
Arranging your workspace
Arrange your workspace to suit your needs and the kind of work you do. This section provides information
about the factors that affect the way you arrange your workspace.
Glare and lighting
Position the monitor to minimize glare and reflections from overhead lights, windows, and other light
sources. Reflected light from shiny surfaces can cause annoying reflections on your screen. When possible,
place the monitor at right angles to windows and other light sources. If necessary, reduce overhead lighting
by turning off lights or using lower wattage bulbs. If you install the monitor near a window, use curtains or
blinds to block the sunlight. You can adjust the brightness and contrast controls on the monitor as the room
lighting changes throughout the day.
Where it is impossible to avoid reflections or to adjust the lighting, an antiglare filter placed over the screen
might be helpful. However, these filters might affect the clarity of the image on the screen; try them only after
you have exhausted other methods of reducing glare.
© Copyright Lenovo 2018 11
Air circulation
The computer produces heat. The computer has a fan that pulls in fresh air and forces out hot air through the
air vents. Blocking the air vents can cause overheating, which might result in a malfunction or damage.
Position the computer so that nothing blocks the air vents; usually, 51 mm (2 inches) of air space is sufficient.
Ensure that the vented air is not blowing on people.
Electrical outlet locations and cable lengths
The following factors might determine the final placement of the computer:
• Locations of electrical outlets
• Length of power cords or power adapters
• Length of the cables that are connected to other devices
For more information about power cords or power adapters, see “Power cords and power adapters” on page
iv.
Comfort
Although no single working position is ideal for everyone, here are a few guidelines to help you find a position
that suits you best. The following figure sets an example for your reference.
• Screen position: Keep the screen at a comfortable viewing distance, usually 51-61 cm (20-24 inches).
Then, adjust the screen so that the top of the screen is at or slightly below eye level and you can view it
without twisting your body.
• Chair position: Use a chair that gives you good back support and seat height adjustment. Use chair
adjustments to best suit your desired posture.
• Head position: Keep your head and neck in a comfortable and neutral (vertical or upright) position.
• Arm and hand positions: Keep your forearms, wrists, and hands in a relaxed and neutral (horizontal)
position. Type with a soft touch without pounding the keys.
• Leg position: Keep your thighs parallel to the floor and your feet flat on the floor or on a footrest.
Make minor modifications in your working posture to deter the onset of discomfort caused by long periods of
working in the same position. Frequent, short breaks from your work also help to prevent minor discomfort
associated with your working posture.
Accessibility information
Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater
access to information and technology. This section provides information about the ways these users can get
the most out of their computer experience. You also can get the most up-to-date accessibility information
from the following Web site:
http://www.lenovo.com/accessibility
12 M710q User Guide
Screen-reader technologies
Screen-reader technologies are primarily focused on software program interfaces, help information systems,
and various online documents. For additional information about screen readers, see the following:
• Using PDFs with screen readers:
http://www.adobe.com/accessibility.html?promoid=DJGVE
• Using the JAWS screen reader:
http://www.freedomscientific.com/jaws-hq.asp
• Using the NVDA screen reader:
http://www.nvaccess.org/
Industry-standard connectors
The computer provides industry-standard connectors that enable you to connect assistive devices.
TTY/TDD conversion modem
The computer supports the use of a text telephone (TTY) or the telecommunications device for the deaf (TDD)
conversion modem. The modem must be connected between the computer and a TTY/TDD telephone. Then,
you can type a message on the computer and send it to the telephone.
Documentation in accessible formats
Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or
HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that
visually impaired users can read the documentation through a screen reader. Each image in the
documentation also includes adequate alternative text so that visually impaired users can understand the
image when they use a screen reader.
Cleaning the computer
CAUTION:
Remove any media from the drives and turn off all connected devices and the computer. Then,
disconnect all power cords from electrical outlets and disconnect all cables that are connected to the
computer.
It is a good practice to clean the computer periodically to protect the surfaces and ensure trouble-free
operation. Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer.
Dust buildup compounds problems associated with glare, so remember to clean the screen periodically.
Wipe the screen surface gently with a soft, dry cloth, or blow on the screen to remove grit and other loose
particles. Depending on the type of the screen, moisten a soft, lint-free cloth with an LCD cleaner or liquid
glass cleaner and then wipe the screen surface.
Maintenance
With appropriate care and maintenance, the computer will serve you reliably. This section provides
information about maintaining the computer so that it can keep working in top order.
Basic maintenance tips
Here are some basic points about keeping the computer functioning properly:
• Keep the computer in a clean, dry environment. Ensure that the computer rests on a flat, steady surface.
• Do not cover any of air vents. These air vents provide airflow to keep the computer from overheating.
Chapter 3. You and your computer 13
• Keep food and drinks away from all parts of the computer. Food particles and spills might make the
keyboard and mouse stick and unusable.
• Do not get the power switches or other controls wet. Moisture can damage these parts and cause an
electrical hazard.
• Always disconnect a power cord by grasping the plug instead of the cord.
Good maintenance practices
By performing a few good maintenance practices, you can maintain good computer performance, protect
your data, and be prepared in case of a computer failure.
• Empty your recycle bin on a regular basis.
• Clean out your Inbox, Sent Items, and Deleted Items folders in your e-mail application on a regular basis.
• Clean up files and free up storage drive space and memory space occasionally to prevent performance
problems.
• Back up your data on the storage drive regularly. You can restore the storage drive from a backup.
Moving the computer
Before moving the computer, take the following precautions:
1. Back up your data on the storage drive.
2. Remove any media from the drives and turn off all connected devices and the computer. Then,
disconnect all power cords from electrical outlets and disconnect all cables that are connected to the
computer.
3. If you saved the original shipping cartons and packing materials, use them to pack the units. If you are
using different cartons, cushion the units to avoid damage.
Moving the computer to another country or region
When you move the computer to another country or region, you must take local electrical standards into
consideration. If the local electrical outlet style is different from the type you are currently using, contact the
Lenovo Customer Support Center to purchase either an electrical plug adapter or a new power cord. See
“Calling for service” on page 29.
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M710q User Guide
Chapter 4. Security
This chapter provides information about how to protect your computer from theft and unauthorized use.
Attaching a Kensington-style cable lock
You can use a Kensington-style cable lock to secure your computer to a desk, table, or other nonpermanent
fixture. The cable lock connects to the security-lock slot at the rear of your computer. Depending on the type
selected, the cable lock can be operated with a key or combination. The cable lock also locks the buttons
used to open the computer cover. This is the same type of lock used with many notebook computers. You
can order such a cable lock directly from Lenovo by searching for Kensington at:
http://www.lenovo.com/support
Figure 5. Attaching a Kensington-style cable lock
© Copyright Lenovo 2018 15
16 M710q User Guide
Chapter 5. Troubleshooting
This chapter provides solutions to resolve the computer problems. Follow the steps in the basic procedure
for resolving computer problems, which helps you make good use of the troubleshooting.
• “Basic procedure for resolving computer problems” on page 17
• “Troubleshooting” on page 17
Basic procedure for resolving computer problems
It is recommended that you use the following procedure to resolve computer problems you are experiencing:
1. Ensure that:
a. The cables for all connected devices are connected correctly and securely.
b. All connected devices that require ac power are connected to properly grounded, functioning
electrical outlets.
If these actions do not resolve your problem, continue with the next step.
2. Go to “Troubleshooting” on page 17 and follow the instructions for the type of problem you are
experiencing. If these troubleshooting instructions do not resolve your problem, continue with the next
step.
3. If the problem with Ethernet cable, keyboard, mouse, power cord, power adapter, or VESA mount
bracket persists, contact the Lenovo Customer Support Center. For a list of Lenovo Support phone
numbers, go to
For more information about help, service, and technical assistance, see Chapter 7 “Getting information,
help, and service” on page 29.
http://www.lenovo.com/support/phone. For other problems. contact Amazon Helpdesk.
Troubleshooting
Attention: Do not open the computer or attempt any repair before reading and understanding “Read this
first: Important safety information” on page iii in this document.
Use the troubleshooting information to find solutions to problems that have definite symptoms.
Startup problems
This section provides solutions to startup-related problems.
The computer does not start up when you press the power button
Solutions: Ensure that:
• The power cord is correctly connected to the rear of the computer and to a working electrical outlet.
• If the computer has a secondary power switch on the rear of the computer, ensure that it is switched on.
• The power indicator on the front of the computer is on.
• The computer voltage matches the voltage available at the electrical outlet for your country or region.
The computer beeps multiple times before the operating system starts up
Solution: Ensure that no keys are stuck.
Intermittent problems
Some problems occur only occasionally and are difficult to repeat.
© Copyright Lenovo 2018 17
Solutions:
• Ensure that all cables and cords are securely connected to the computer and connected devices.
• Ensure that when the computer is on, the fan grill is not blocked (there is air flow around the grill), and the
fans are working. If airflow is blocked or the fans are not working, the computer might overheat.
• If Small Computer System Interface (SCSI) devices are installed, ensure that the last external device in
each SCSI chain is terminated correctly. For more information, see your SCSI documentation.
Screen problems
This section provides solutions to screen-related problems.
My screen goes blank while the computer is on
Solutions:
• The computer voltage matches the voltage available at the electrical outlet for your country or region.
• Press a key to exit the screen saver.
• Press the power button to resume the computer from sleep or hibernation mode.
• The brightness and contrast is set correctly.
• If the screen goes blank when I start some application programs, install the device drivers for the
application programs. Refer to the documentation for the affected application program to check whether
any device drivers are required.
The image is discolored
Solution: The screen might be affected by interference from nearby equipment. Move fluorescent desk
lighting or any equipment that produces magnetic fields further away from the screen. If the problem
persists, do the following:
1. Turn off the computer.
2. Adjust the placement of the computer and other devices so that they are at least 305 mm (12 inches)
apart.
3. Turn on the computer.
Networking problems
This section provides solutions to networking-related problems.
Ethernet LAN problems
My computer is a Gigabit Ethernet model and I use a speed of 1000 Mbps, but the connection fails or
errors occur
Solution: Connect the network cable to the Ethernet connector using Category 5 wiring and a 100 BASE-T
hub/switch (not 100 BASE-X).
My computer is a Gigabit Ethernet model, but it cannot be connected to the network at 1000 Mbps,
but at only 100 Mbps
Solutions:
• Try another cable.
• Set the link partner to auto-negotiate.
• Set the switch to be 802.3ab-compliant (gigabit over copper).
18
M710q User Guide
Serial connector cannot be accessed
Solutions:
• Connect the serial cable to the serial connector on the computer and to the serial device. If the serial
device has its own power cord, connect the power cord to a grounded electrical outlet.
• Turn on the serial device and keep the device online.
• Install any application programs supplied with the serial device. Refer to the documentation that comes
with the serial device for more information.
• If you added one serial-connector adapter, install the adapter correctly.
My USB device cannot be accessed
Solutions:
• Connect the USB cable from the USB connector to the USB device. If the USB device has its own power
cord, connect the power cord to a grounded electrical outlet.
• Turn on the USB device and keep the device online.
• Detach and reconnect the USB connector to reset the USB device.
Software and driver problems
This section provides solutions to software- and driver-related problems.
For some programs, dates cannot be sorted in correct order
Solution: Some programs developed before the year 2000 use only the last two digits of a year to sort dates,
assuming the first two digits are 19. Consequently, dates cannot be sorted in correct order nowadays. Check
with your software manufacturer to see if any updates are available. Many software manufacturers make
updates available from the World Wide Web.
A device does not work normally due to device driver problems
Solution: Update the device driver. To get the latest device drivers for the computer, contact Amazon
Helpdesk.
Chapter 5. Troubleshooting 19
20 M710q User Guide
Chapter 6. Replacing hardware
This chapter provides instructions on how to replace hardware for your computer.
Before replacing hardware
Attention: Do not open the computer or attempt any repair before reading and understanding “Read this
first: Important safety information” on page iii in this document.
Notes before replacing hardware
• Use computer components provided only by Lenovo.
• When installing or replacing an option, use the appropriate instructions explained in this manual along with
the instructions that come with the option.
• In most areas of the world, Lenovo requires the return of defective CRUs. Information about this will come
with the CRU or will come a few days after the CRU arrives.
Handling static-sensitive devices
Do not open the static-protective package containing the new part until the defective part has been removed
and you are ready to install the new part. Static electricity, although harmless to you, can seriously damage
computer components and options.
When you handle options and other computer components, take these precautions to avoid static-electricity
damage:
• Limit your movement. Movement can cause static electricity to build up around you.
• Always handle options and other computer components carefully. Handle PCI/PCIe cards, memory
modules, system boards, and microprocessors by the edges. Never touch any exposed circuitry.
• Prevent others from touching the options and other computer components.
• Touch the static-protective package containing the part to a metal expansion-slot cover or other
unpainted metal surface on the computer for at least two seconds. This reduces static electricity from the
package and your body before you install or replace a new part.
• When possible, remove the new part from the static-protective package, and install it directly in the
computer without setting the part down. When this is not possible, place the static-protective package on
a smooth, level surface and place the part on the package.
• Do not place the part on the computer cover or other metal surface.
Knowing FRUs (including CRUs)
• Field Replaceable Units (FRUs) are computer parts that a trained technician can upgrade or replace. FRUs
include all CRUs. For detailed FRU information, such as the FRU part numbers and supported computer
models, go to:
http://www.lenovo.com/serviceparts-lookup
• Customer Replaceable Units (CRUs) are computer parts that a user can upgrade or replace.
– Self-service CRUs: You can install self-service CRUs easily. These CRUs might be stand-alone,
latched, or secured by up to two screws. Examples of self-service CRUs include the keyboard, mouse,
any USB device. You are responsible for replacing all self-service CRUs.
– Optional-service CRUs: Handling optional-service CRUs requires some technical skills and simple tools
(such as a screwdriver). These CRUs are isolated parts within the computer. They are usually
© Copyright Lenovo 2018 21
concealed by an access panel that is secured by more than two screws. You must remove the screws
and panel to access the specific CRU. Optional-service CRUs can be removed and installed by users
or, during the warranty period, by a Lenovo service technician.
Before replacing FRUs
Before replacing any FRU, read the following:
• Only certified and trained personnel can service the computer.
• Before replacing an FRU, read the entire section about replacing the part.
• Be extremely careful during writing operations such as copying, saving, or formatting.
The sequence of the drives in the computer that you are servicing might have been altered. If you select
an incorrect drive, data or programs might be overwritten.
• Replace an FRU only with another FRU of the correct model.
When you replace an FRU, ensure that the model of the machine and the FRU part number are correct.
• An FRU should not be replaced because of a single, unreproducible failure.
Single failures can occur for a variety of reasons that have nothing to do with a hardware defect, such as
cosmic radiation, electrostatic discharge, or software errors. Consider replacing an FRU only when a
problem recurs. If you suspect that an FRU is defective, clear the error log and run the test again. If the
error does not recur, do not replace the FRU.
• Only replace a defective FRU.
Locating FRUs (including CRUs)
Notes:
• Some of the components are optional.
• To replace
phone numbers, go to
Helpdesk.
1 , 2 , 23 , 24 , 25 , and 26 , contact a Lenovo service technician. For a list of Lenovo Support
http://www.lenovo.com/support/phone. To replace other parts, contact Amazon
22
M710q User Guide
Figure 6. Locating FRUs (including CRUs)
Self-service CRUs Optional-service CRUs Non-CRUs
1 Power adapter 6 Internal speaker 4 Microprocessor
2 Power cord
3 Computer cover 17 Storage drive
13 Bottom cover
14 Memory module 19 Wi-Fi card shield 9 Antenna bracket
15 M.2 solid-state drive 20 Wi-Fi card
23 VESA
24 Keyboard
25 Mouse 21 Wi-Fi antennas
26 Ethernet cable 22 Heat sink
®
mount bracket 12 Chassis
10 System fan 5 Coin-cell battery
7 Illuminated red dot cable
18 Storage drive bracket
8 Advanced speaker
11 System board
16 Storage drive cable
Chapter 6. Replacing hardware 23
Replacing the keyboard or mouse
1. Turn off the computer and disconnect all power cords from electrical outlets.
2. Disconnect the old keyboard or mouse cable from the computer.
3. Connect a new keyboard or mouse to the appropriate connector on the computer.
Figure 7. Replacing the keyboard or mouse
Replacing the power adapter
Attention: Do not open the computer or attempt any repair before reading and understanding “Read this
first: Important safety information” on page iii in this document.
1. Remove any media from the drives and turn off all connected devices and the computer.
2. Disconnect all power cords from electrical outlets and disconnect all cables that are connected to the
computer.
3. Replace the power adapter.
Note: Your power cord might look different from the one illustrated.
Figure 8. Removing the power adapter
24 M710q User Guide
Figure 9. Removing the power cord
Figure 10. Installing the power cord
Chapter 6. Replacing hardware 25
Figure 11. Installing the power adapter
Replacing the VESA mount bracket
Attention: Do not open the computer or attempt any repair before reading and understanding “Read this
first: Important safety information” on page iii in this document.
1. Remove any media from the drives and turn off all connected devices and the computer.
2. Disconnect all power cords from electrical outlets and disconnect all cables that are connected to the
computer.
3. Replace the VESA mount bracket.
Figure 12. Removing the VESA mount bracket
26 M710q User Guide
Figure 13. Installing the VESA mount bracket
Chapter 6. Replacing hardware 27
28 M710q User Guide
Chapter 7. Getting information, help, and service
This chapter contains the following topics:
• “Information resources” on page 29
• “Help and service” on page 29
Information resources
You can use the information in this section to access useful resources relating to your computing needs.
Accessing other manuals
All latest electronic manuals are available on the Lenovo Support Web site at:
http://www.lenovo.com/support
Lenovo Support Web site
For technical support about Ethernet cable, keyboard, mouse, power cord, power adapter, and VESA
mount bracket, go to Lenovo Support Web site at:
http://www.lenovo.com/support
This Web site is updated with the latest support information such as the following:
• Latest electronic manuals
• Lenovo Support phone numbers
• Product and parts details
• Product and service warranty
®
Lenovo Web site
The Lenovo Web site (http://www.lenovo.com) provides up-to-date information and services to help you buy,
upgrade, and maintain the computer. You also can do the following:
• Shop for desktop and notebook computers, monitors, projectors, upgrades and accessories for the
computer, and special offers.
• Purchase additional services, such as support for hardware, operating systems, application programs,
network setup and configuration, and custom installations.
• Purchase upgrades and extended hardware repair services.
• Access troubleshooting and support information for the computer model and other supported products.
• Find a Service Provider located near you.
Help and service
This section provides information about obtaining help and service.
Calling for service
During the warranty period, you can get help and information from Amazon Helpdesk. For the warranty
period of the computer, go to
https://support.lenovo.com/warrantylookup.
© Copyright Lenovo 2018 29
These items are not covered by the warranty:
• Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts
• Identification of software problem sources
• Configuration of BIOS as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of application programs
If possible, be at the computer when you call. Have the following information available:
• Machine type and model
• Serial numbers of your hardware products
• Description of the problem
• Exact wording of any error messages
Using other services
You might travel with the computer or relocate it to a country or region where the machine type for your
desktop or notebook computer is sold. In such a situation, the computer might be eligible for International
Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period.
Service will be performed by service providers authorized to perform warranty service.
Service methods and procedures vary by country, and some services might not be available in all countries.
International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site
service) that is provided in the servicing country. Service centers in certain countries might not be able to
service all models of a particular machine type. In some countries, fees and restrictions might apply at the
time of service.
To determine whether the computer is eligible for International Warranty Service and to view a list of the
countries or regions where service is available, go to
For technical assistance with the installation of or questions related to Service Packs for your product,
contact Amazon Helpdesk.
http://www.lenovo.com/support.
Purchasing additional services
During and after the warranty period, you can purchase additional services. Examples of these additional
services include:
• Support for hardware, operating systems, and application programs
• Network setup and configuration services
• Upgraded or extended hardware repair services
• Custom installation services
Service availability and service name might vary by country or region. For more information about these
services, go to the Lenovo Web site at:
http://www.lenovo.com
30 M710q User Guide
Appendix A. Regulatory information
The latest compliance information is available at http://www.lenovo.com/compliance.
Export classification notice
This product is subject to the United States Export Administration Regulations (EAR) and has an Export
Classification Control Number (ECCN) of 5A992.c. It can be re-exported except to any of the embargoed
countries in the EAR E1 country list.
Electronic emissions notices
The following information refers to this computer.
Federal Communications Commission (FCC) Supplier’s Declaration of Conformity
The following information refers to ThinkCentre M710q, machine type: 10YC.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult an authorized dealer or service representative for help.
Lenovo is not responsible for any radio or television interference caused by using other than recommended
cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized
changes or modifications could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Responsible Party:
Lenovo (United States) Incorporated
7001 Development Drive
Morrisville, NC 27560
Email: FCC@lenovo.com
Industry Canada Class B emission compliance statement
© Copyright Lenovo 2018 31
CAN ICES-3(B)/NMB-3(B)
European Union conformity
• For computer models with wireless radio devices:
EU Contact: Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia
EMC Directive Statement: This product is in conformity with the protection requirements of EU Council
EMC Directive 2014/30/EU on the approximation of the laws of the Member States relating to
electromagnetic compatibility.
This product has been tested and found to comply with the limits for Class B equipment according to
European Standards harmonized in the Directives in compliance. The Class B requirements for equipment
are intended to offer adequate protection to broadcast services within residential environments.
Radio Equipment Directive Statement: This product is in conformity with all the requirements and
essential norms that apply to EU Council Radio Equipment Directive 2014/53/EU on the approximation of
the laws of the Member States relating to radio equipment. The full text of the system EU declaration of
conformity and the EU wireless module declarations are available at following Internet addresse:
http://www.lenovo.com/eu-doc-desktops
Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a
non-recommended modification of the product, including the installation of option cards from other
manufacturers.
• For computer models without wireless radio devices:
EU Contact: Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia
This product is in conformity with the protection requirements of EU Council EMC Directive 2014/30/EU
on the approximation of the laws of the Member States relating to electromagnetic compatibility.
This product has been tested and found to comply with the limits for Class B equipment according to
European Standards harmonized in the Directives in compliance. The Class B requirements for equipment
are intended to offer adequate protection to broadcast services within residential environments.
The full text of the system EU declaration of conformity is available at following Internet addresses:
http://www.lenovo.com/eu-doc-desktops
Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a
non-recommended modification of the product, including the installation of option cards from other
manufacturers.
German Class B compliance statement
Hinweis zur Einhaltung der Klasse B zur elektromagnetischen Verträglichkeit
Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie zur elektromagnetischen
Verträglichkeit Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EUMitgliedsstaaten und hält die Grenzwerte der Klasse B der Norm gemäß Richtlinie.
Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu
betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo
übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne
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M710q User Guide
Zustimmung der Lenovo verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne
Empfehlung der Lenovo gesteckt/eingebaut werden.
Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von
Betriebsmitteln, EMVG vom 20. Juli 2007 (früher Gesetz über die elektromagnetische Verträglichkeit von
Geräten), bzw. der EU Richtlinie 2014/30/EU, der EU Richtlinie 2014/53/EU Artikel 3.1b), für Geräte der
Klasse B.
Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo
(Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart.
Korea compliance statement
Japan VCCI Class B compliance statement
Japan compliance statement for products which connect to the power mains with rated current less
than or equal to 20 A per phase
Japan notice for ac power cord
The ac power cord shipped with your product can be used only for this specific product. Do not use the ac
power cord for other devices.
Lenovo product service information for Taiwan
Keyboard and mouse compliance statement for Taiwan
Eurasian compliance mark
Appendix A. Regulatory information 33
Brazil audio notice
Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo.
Mexico wireless-radio compliance information
Advertencia: En Mexico la operación de este equipo estásujeta a las siguientes dos condiciones: (1) es
posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe
aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.
Taiwan vision precaution notice
Additional regulatory information
For additional regulatory information, refer to the Regulatory Notice shipped with the computer. Depending
on the configuration of the computer and the country or region where the computer was purchased, you
might have received additional printed regulatory notices. All regulatory notices are available on the Lenovo
Support Web site in electronic format. To access electronic copies of the documentation, go to
www.lenovo.com/UserManuals
.
http://
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M710q User Guide
Appendix B. WEEE and recycling information
Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment
when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in
recycling their IT products. For information on recycling Lenovo products, go to
recycling
ecodeclaration
. The latest environmental information about our products is available at http://www.lenovo.com/
.
Important WEEE information
The WEEE marking on Lenovo products applies to countries with WEEE and e-waste regulations (for
example, the European WEEE Directive, India E-Waste Management & Handling Rules). Appliances are
labeled in accordance with local regulations concerning waste electrical and electronic equipment (WEEE).
These regulations determine the framework for the return and recycling of used appliances as applicable
within each geography. This label is applied to various products to indicate that the product is not to be
thrown away, but rather put in the established collection systems for reclaiming these end of life products.
http://www.lenovo.com/
Users of electrical and electronic equipment (EEE) with the WEEE marking must not dispose of end of life
EEE as unsorted municipal waste, but use the collection framework available to them for the return, recycle,
and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health
due to the presence of hazardous substances. Lenovo electrical and electronic equipment (EEE) may contain
parts and components, which at end-of-life might qualify as hazardous waste.
EEE and waste electrical and electronic equipment (WEEE) can be delivered free of charge to the place of
sale or any distributor that sells electrical and electronic equipment of the same nature and function as the
used EEE or WEEE.
For additional WEEE information, go to:
http://www.lenovo.com/recycling
WEEE information for Hungary
Lenovo, as a producer, bears the cost incurred in connection with the fulfillment of Lenovo’s obligations
under Hungary Law No. 197/2014 (VIII.1.) subsections (1)-(5) of section 12.
Recycling information for Japan
Collecting and recycling a disused Lenovo computer or monitor
If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of
the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.
Computers and monitors are categorized as industrial waste and should be properly disposed of by an
© Copyright Lenovo 2018 35
industrial waste disposal contractor certified by a local government. In accordance with the Law for
Promotion of Effective Utilization of Resources, Lenovo Japan provides, through its PC Collecting and
Recycling Services, for the collecting, reuse, and recycling of disused computers and monitors. For details,
visit the Lenovo Web site at
the Law for Promotion of Effective Utilization of Resources, the collecting and recycling of home-used
computers and monitors by the manufacturer was begun on October 1, 2003. This service is provided free of
charge for home-used computers sold after October 1, 2003. For details, visit the Lenovo Web site at
www3.lenovo.com/jp/ja/services_warranty/recycle/pcrecycle/
Disposing of Lenovo computer components
Some Lenovo computer products sold in Japan may have components that contain heavy metals or other
environmental sensitive substances. To properly dispose of disused components, such as a printed circuit
board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Disposing of disused lithium batteries from Lenovo computers
A button-shaped lithium battery is installed inside your Lenovo computer to provide power to the computer
clock while the computer is off or disconnected from the main power source. If you need to replace it with a
new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused
lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal
operator, and follow their instructions. Disposal of a lithium battery must comply with local ordinances and
regulations.
http://www3.lenovo.com/jp/ja/services_warranty/recycle/pcrecycle/. Pursuant to
http://
.
Recycling information for Brazil
Declarações de Reciclagem no Brasil
Descarte de um Produto Lenovo Fora de Uso
Equipamentos elétricos e eletrônicos não devem ser descartados em lixo comum, mas enviados à pontos de
coleta, autorizados pelo fabricante do produto para que sejam encaminhados e processados por empresas
especializadas no manuseio de resíduos industriais, devidamente certificadas pelos orgãos ambientais, de
acordo com a legislação local.
A Lenovo possui um canal específico para auxiliá-lo no descarte desses produtos. Caso você possua um
produto Lenovo em situação de descarte, ligue para o nosso SAC ou encaminhe um e-mail para:
reciclar@lenovo.com, informando o modelo, número de série e cidade, a fim de enviarmos as instruções
para o correto descarte do seu produto Lenovo.
Battery recycling information for Taiwan
36 M710q User Guide
Battery recycling information for the European Union
Notice: This mark applies only to countries within the European Union (EU).
Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC
concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the
framework for the return and recycling of used batteries and accumulators as applicable throughout the
European Union. This label is applied to various batteries to indicate that the battery is not to be thrown
away, but rather reclaimed upon end of life per this Directive.
In accordance with the European Directive 2006/66/EC, batteries and accumulators are labeled to indicate
that they are to be collected separately and recycled at end of life. The label on the battery may also include
a chemical symbol for the metal concerned in the battery (Pb for lead, Hg for mercury, and Cd for cadmium).
Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal
waste, but use the collection framework available to customers for the return, recycling, and treatment of
batteries and accumulators. Customer participation is important to minimize any potential effects of batteries
and accumulators on the environment and human health due to the potential presence of hazardous
substances.
Before placing electrical and electronic equipment (EEE) in the waste collection stream or in waste collection
facilities, the end user of equipment containing batteries and/or accumulators must remove those batteries
and accumulators for separate collection.
Disposing of lithium batteries and battery packs from Lenovo products
A coin-cell type lithium battery might be installed inside your Lenovo product. You can find details about the
battery in the product documentation. If the battery needs to be replaced, contact your place of purchase or
contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your
place of purchase or a waste-disposal operator, and follow their instructions.
Disposing of battery packs from Lenovo products
Your Lenovo device might contain a lithium-ion battery pack or a nickel metal hydride battery pack. You can
find details on the battery pack in the product documentation. If you need to dispose of a battery pack,
insulate it with vinyl tape, contact Lenovo sales, service, or your place of purchase, or a waste-disposal
operator, and follow their instructions. You also can refer to the instructions provided in the manuals for your
product.
For proper collection and treatment, go to:
http://www.lenovo.com/environment
Appendix B. WEEE and recycling information 37
38 M710q User Guide
Appendix C. Restriction of Hazardous Substances (RoHS) Directive
The latest environmental information is available at http://www.lenovo.com/ecodeclaration.
European Union RoHS
This Lenovo product, with included parts (cables, cords, and so on) meets the requirements of Directive
2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic
equipment (“RoHS recast” or “RoHS 2”).
For more information about Lenovo worldwide compliance on RoHS, go to:
http://www.lenovo.com/rohs-communication
Turkish RoHS
The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use
of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE).
Ukraine RoHS
India RoHS
RoHS compliant as per E-waste (Management) Rules.
© Copyright Lenovo 2018 39
Chinese Mainland RoHS
40 M710q User Guide
Taiwan RoHS
Appendix C. Restriction of Hazardous Substances (RoHS) Directive 41
42 M710q User Guide
Appendix D. Notices
Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult
your local Lenovo representative for information on the products and services currently available in your
area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that
Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service
that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user's
responsibility to evaluate and verify the operation of any other product, program, or service.
Lenovo may have patents or pending patent applications covering subject matter described in this
document. The furnishing of this document does not give you any license to these patents. You can send
license inquiries, in writing, to:
Lenovo (United States), Inc.
1009 Think Place - Building One
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow
disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to
you.
This information could include technical inaccuracies or typographical errors. Changes are periodically made
to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may
make improvements and/or changes in the products and/or the programs described in this publication at any
time without notice.
The products described in this document are not intended for use in implantation or other life support
applications where malfunction may result in injury or death to persons. The information contained in this
document does not affect or change Lenovo product specifications or warranties. Nothing in this document
shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or
third parties. All information contained in this document was obtained in specific environments and is
presented as an illustration. The result obtained in other operating environments may vary.
Lenovo may use or distribute any of the information you supply in any way it believes appropriate without
incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in
any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the
materials for this Lenovo product, and use of those Web sites is at your own risk.
Any performance data contained herein was determined in a controlled environment. Therefore, the result
obtained in other operating environments may vary significantly. Some measurements may have been made
on development-level systems and there is no guarantee that these measurements will be the same on
generally available systems. Furthermore, some measurements may have been estimated through
extrapolation. Actual results may vary. Users of this document should verify the applicable data for their
specific environment.
© Copyright Lenovo 2018 43
Trademarks
LENOVO, LENOVO logo, THINKCENTRE, and THINKCENTRE logo are trademarks of Lenovo.
DisplayPort and VESA are Trademarks of the Video Electronics Standards Association.
The terms HDMI and HDMI High-Definition Multimedia Interface are trademarks or registered trademarks of
HDMI Licensing LLC in the United States and other countries.
All other trademarks are the property of their respective owners. © 2018 Lenovo.
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M710q User Guide
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