Lenovo ThinkCentre M710q User Guide

M710q User Guide

Machine Type: 10YC

Note: Before using this information and the product it supports, be sure to read and understand the “Read

this first: Important safety information” on page iii and Appendix D “Notices” on page 43.

Second Edition (October 2018)

© Copyright Lenovo 2018.

LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services
Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS­35F-05925.

Contents

Read this first: Important safety

information . . . . . . . . . . . . . . . . iii

Service and upgrades . . . . . . . . . . . . . iii

Static electricity prevention . . . . . . . . . . . iv

Power cords and power adapters . . . . . . . . . iv

Japanese power cord and power adapter

description . . . . . . . . . . . . . . . . v

Extension cords and related devices. . . . . . . . v

Plugs and outlets . . . . . . . . . . . . . . . v

External devices . . . . . . . . . . . . . . . v

Heat and product ventilation . . . . . . . . . . . vi

Computer placement notices . . . . . . . . . . vi

Operating environment . . . . . . . . . . . . . vii

Laser compliance statement . . . . . . . . . . . vii

Hazardous energy statement . . . . . . . . . . vii

Lithium coin-cell battery notice . . . . . . . . viii

Using earphones, headphones, or a headset . . . . ix

Cleaning and maintenance . . . . . . . . . . . ix

Chapter 1. Overview. . . . . . . . . . . 1

Front view . . . . . . . . . . . . . . . . . . 1

Rear view . . . . . . . . . . . . . . . . . . 2

System board . . . . . . . . . . . . . . . . 4

Machine type and model label . . . . . . . . . . 6

Specifications . . . . . . . . . . . . . . . . 6

Chapter 2. Using the computer . . . . . 9

Registering the computer . . . . . . . . . . . . 9

Frequently asked questions . . . . . . . . . . . 9

Chapter 3. You and your computer . . 11

Environment and electrical input . . . . . . . . 11

Arranging your workspace . . . . . . . . . . 11

Glare and lighting . . . . . . . . . . . . 11

Air circulation . . . . . . . . . . . . . . 12

Electrical outlet locations and cable lengths . . 12

Comfort . . . . . . . . . . . . . . . . 12

Accessibility information . . . . . . . . . . . 12

Cleaning the computer . . . . . . . . . . . . 13

Maintenance . . . . . . . . . . . . . . . . 13

Basic maintenance tips . . . . . . . . . . 13

Good maintenance practices. . . . . . . . 14

Moving the computer . . . . . . . . . . . . 14

Chapter 4. Security . . . . . . . . . . 15

Attaching a Kensington-style cable lock . . . . . 15

Chapter 5. Troubleshooting . . . . . . 17

Basic procedure for resolving computer

problems . . . . . . . . . . . . . . . . . 17

Troubleshooting . . . . . . . . . . . . . . 17

Startup problems . . . . . . . . . . . . 17

Intermittent problems. . . . . . . . . . . 17

Screen problems . . . . . . . . . . . . 18

Networking problems. . . . . . . . . . . 18

Serial connector cannot be accessed . . . . 19

My USB device cannot be accessed . . . . . 19

Software and driver problems . . . . . . . 19

Chapter 6. Replacing hardware . . . . 21

Before replacing hardware . . . . . . . . . . 21

Knowing FRUs (including CRUs) . . . . . . . . 21

Locating FRUs (including CRUs) . . . . . . . . 22

Replacing the keyboard or mouse. . . . . . . . 24

Replacing the power adapter . . . . . . . . . 24

Replacing the VESA mount bracket . . . . . . . 26

Chapter 7. Getting information, help,

and service . . . . . . . . . . . . . . . 29

Information resources . . . . . . . . . . . . 29

Accessing other manuals . . . . . . . . . 29

Lenovo Support Web site . . . . . . . . . 29

Lenovo Web site. . . . . . . . . . . . . 29

Help and service . . . . . . . . . . . . . . 29

Calling for service . . . . . . . . . . . . 29

Using other services . . . . . . . . . . . 30

Purchasing additional services . . . . . . . 30

Appendix A. Regulatory

information . . . . . . . . . . . . . . . 31

Export classification notice . . . . . . . . . . 31

Electronic emissions notices. . . . . . . . . . 31

Federal Communications Commission (FCC)

Supplier’s Declaration of Conformity . . . . . 31

Eurasian compliance mark . . . . . . . . . . 33

Brazil audio notice. . . . . . . . . . . . . . 34

Mexico wireless-radio compliance information. . . 34

Taiwan vision precaution notice . . . . . . . . 34

Additional regulatory information . . . . . . . . 34

Appendix B. WEEE and recycling

information . . . . . . . . . . . . . . . 35

Important WEEE information. . . . . . . . . . 35

Recycling information for Japan . . . . . . . . 35

Recycling information for Brazil. . . . . . . . . 36

Battery recycling information for Taiwan . . . . . 36

Battery recycling information for the European

Union . . . . . . . . . . . . . . . . . . . 37

© Copyright Lenovo 2018 i

Appendix C. Restriction of
Hazardous Substances (RoHS)

Directive . . . . . . . . . . . . . . . . 39

European Union RoHS . . . . . . . . . . . . 39

Turkish RoHS . . . . . . . . . . . . . . . 39

Ukraine RoHS . . . . . . . . . . . . . . . 39

India RoHS . . . . . . . . . . . . . . . . 39

Chinese Mainland RoHS . . . . . . . . . . . 40

Taiwan RoHS. . . . . . . . . . . . . . . . 41

Appendix D. Notices. . . . . . . . . . 43

Trademarks . . . . . . . . . . . . . . . . 44

ii M710q User Guide

Read this first: Important safety information

CAUTION:
Before using the computer, be sure to read and understand all the related safety information for this
product. Refer to the safety information in this section and in the Safety, Warranty, and Setup Guide that
you received with this product. Reading and understanding all the safety information reduces the risk
of personal injury and damage to your product. If you no longer have a copy of the Safety, Warranty,
and Setup Guide, you can obtain a Portable Document Format (PDF) version from the Lenovo Support
Web site at

Service and upgrades

Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or
your documentation. Only use a Service Provider who is approved to repair your particular product.

Note: Some computer parts can be upgraded or replaced by the customer. Upgrades typically are referred
to as options. Replacement parts approved for customer installation are referred to as Customer
Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for
customers to install options or replace CRUs. You must closely follow all instructions when installing or
replacing parts. The Off state of a power indicator does not necessarily mean that voltage levels inside a
product are zero. Before you remove the covers from a product equipped with a power cord, always ensure
that the power is turned off and that the product is unplugged from any power source. If you have any
questions or concerns, contact the Customer Support Center.

Although there are no moving parts in the computer after the power cord has been disconnected, the
following warnings are required for your safety.

http://www.lenovo.com/UserManuals.

CAUTION:

Keep fingers and other parts of your body away from hazardous, moving parts. If you suffer an injury,
seek medical care immediately.

CAUTION:

Avoid contact with hot components inside the computer. During operation, some components
become hot enough to burn the skin. Before you open the computer cover, turn off the computer,
disconnect power, and wait ten minutes for the components to cool.

CAUTION:

After replacing a CRU, reinstall all protective covers, including the computer cover, before connecting
power and operating the computer. This action is important to help prevent unexpected electrical
shock and help ensure the containment of an unexpected fire that could happen under extremely rare
conditions.

CAUTION:

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When replacing CRUs, be cautious of sharp edges or corners that might cause injury. If you suffer an
injury, seek medical care immediately.

Static electricity prevention

Static electricity, although harmless to you, can seriously damage computer components and options.
Improper handling of static-sensitive parts can cause damage to the part. When you unpack an option or
CRU, do not open the static-protective package containing the part until the instructions direct you to install
it.

When you handle options or CRUs, or perform any work inside the computer, take the following precautions
to avoid static-electricity damage:

• Limit your movement. Movement can cause static electricity to build up around you.

• Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the
edges. Never touch exposed circuitry.

• Prevent others from touching components.

• When you install a static-sensitive option or CRU, touch the static-protective package containing the part
to a metal expansion-slot cover or other unpainted metal surface on the computer for at least two
seconds. This reduces static electricity in the package and your body.

• When possible, remove the static-sensitive part from the static-protective packaging and install the part
without setting it down. When this is not possible, place the static-protective packaging on a smooth, level
surface and place the part on it.

• Do not place the part on the computer cover or other metal surface.

Power cords and power adapters

Use only the power cords and power adapters supplied by the product manufacturer. Do not use the ac
power cord for other devices.

The power cords shall be safety approved. For Germany, it shall be H03VV-F, 3G, 0.75 mm

2

connected to the power adapter), H05VV-F, 3G, 0.75 mm

(the power cord connected to the internal power

supply assembly), or better. For other countries, the suitable types shall be used accordingly.

Never wrap a power cord around a power adapter or other object. Doing so can stress the cord in ways that
can cause the cord to fray, crack, or crimp. This can present a safety hazard.

Always route power cords so that they will not be walked on, tripped over, or pinched by objects.

Protect power cord and power adapters from liquids. For instance, do not leave your power cord or power
adapter near sinks, tubs, toilets, or on floors that are cleaned with liquid cleansers. Liquids can cause a short
circuit, particularly if the power cord or power adapter has been stressed by misuse. Liquids also can cause
gradual corrosion of power cord terminals and/or the connector terminals on a power adapter, which can
eventually result in overheating.

Ensure that all power cord connectors are securely and completely plugged into receptacles.

Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating (such
as deformed plastic) at the ac input or anywhere on the power adapter.

2

(the power cord

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M710q User Guide

Do not use any power cords where the electrical contacts on either end show signs of corrosion or
overheating or where the power cord appears to have been damaged in any way.

Japanese power cord and power adapter description

Extension cords and related devices

Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use
are rated to handle the electrical requirements of the product. Never overload these devices. If power strips
are used, the load should not exceed the power strip input rating. Consult an electrician for more information
if you have questions about power loads, power requirements, and input ratings.

Plugs and outlets

If a receptacle (power outlet) that you intend to use with the computer equipment appears to be damaged or
corroded, do not use the outlet until it is replaced by a qualified electrician.

Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.

Do not share an electrical outlet with other home or commercial appliances that draw large amounts of
electricity; otherwise, unstable voltage might damage the computer, data, or connected devices.

Some products are equipped with a three-pronged plug. This plug fits only into a grounded electrical outlet.
This is a safety feature. Do not defeat this safety feature by trying to insert it into a non-grounded outlet. If
you cannot insert the plug into the outlet, contact an electrician for an approved outlet adapter or to replace
the outlet with one that enables this safety feature. Never overload an electrical outlet. The overall system
load should not exceed 80 percent of the branch circuit rating. Consult an electrician for more information if
you have questions about power loads and branch circuit ratings.

Be sure that the power outlet you are using is properly wired, easily accessible, and located close to the
equipment. Do not fully extend power cords in a way that will stress the cords.

Be sure that the power outlet provides the correct voltage and current for the product you are installing.

Carefully connect and disconnect the equipment from the electrical outlet.

External devices

Do not connect or disconnect any external device cables other than Universal Serial Bus (USB) cables while
the computer power is on; otherwise, you might damage the computer. To avoid possible damage to
connected devices, wait at least five seconds after the computer is shut down to disconnect external
devices.

© Copyright Lenovo 2018 v

Heat and product ventilation

Computers, power adapters, and many accessories can generate heat when turned on and when batteries
are charging. Always follow these basic precautions:

• Do not leave the computer, power adapter, or accessories in contact with your lap or any part of your
body for an extended period when the products are functioning or when the battery is charging. The
computer, power adapter, and many accessories produce some heat during normal operation. Extended
contact with the body could cause discomfort or, potentially, a skin burn.

• Do not charge the battery or operate the computer, power adapter, or accessories near flammable
materials or in explosive environments.

• Ventilation slots, fans, and heat sinks are provided with the product for safety, comfort, and reliable
operation. These features might inadvertently become blocked by placing the product on a bed, sofa,
carpet, or other flexible surface. Never block, cover, or disable these features.

Inspect your desktop computer for dust accumulation at least once every three months. Before inspecting
the computer, turn off the power and unplug the computer's power cord from the electrical outlet; then
remove any dust from vents and perforations in the bezel. If you notice external dust accumulation, then
examine and remove dust from the inside of the computer including heat sink inlet fins, power supply vents,
and fans. Always turn off and unplug the computer before opening the cover. If possible, avoid operating the
computer within two feet of high-traffic areas. If you must operate the computer in or near a high-traffic area,
inspect and, if necessary, clean the computer more frequently.

For your safety and to maintain optimum computer performance, always follow these basic precautions with
your desktop computer:

• Keep the cover closed whenever the computer is plugged in.

• Regularly inspect the outside of the computer for dust accumulation.

• Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for
computers in dusty or high-traffic areas.

• Do not restrict or block any ventilation openings.

• Do not store or operate the computer inside furniture, as this might increase the risk of overheating.

• Airflow temperatures into the computer should not exceed 35°C (95°F).

• Do not install air filtration devices. They may interfere with proper cooling.

Computer placement notices

Inappropriate computer placement might cause harm to children.

• Place the computer on a sturdy piece of low-rise furniture or furniture that has been anchored.

• Do not place the computer at the edge of the furniture.

• Keep the computer cables out of the reach of children.

• Some items, such as toys, might attract children. Keep such items away from the computer.

Supervise children in rooms where the above safety instructions cannot be fully implemented.

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M710q User Guide

Operating environment

The optimal environment in which to use the computer is 10°C–35°C (50°F–95°F) with humidity ranging
between 35% and 80%. If the computer is stored or transported in temperatures less than 10°C (50°F), allow
the cold computer to rise slowly to an optimal operating temperature of 10°C–35°C (50°F–95°F) before use.
This process could take two hours in extreme conditions. Failure to allow the computer to rise to an optimal
operating temperature before use could result in irreparable damage to the computer.

If possible, place the computer in a well-ventilated and dry area without direct exposure to sunshine.

Keep electrical appliances such as an electric fan, radio, high-powered speakers, air conditioner, and
microwave oven away from the computer because the strong magnetic fields generated by these appliances
can damage the monitor and data on the storage drive.

Do not place any beverages on top of or beside the computer or other connected devices. If liquid is spilled
on or in the computer or a connected device, a short circuit or other damage might occur.

Do not eat or smoke over your keyboard. Particles that fall into your keyboard can cause damage.

Laser compliance statement

CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are
installed, note the following:

• Do not remove the covers. Removing the covers of the laser product could result in exposure to
hazardous laser radiation. There are no serviceable parts inside the device.

• Use of controls or adjustments or performance of procedures other than those specified herein
might result in hazardous radiation exposure.

DANGER

Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following:
Laser radiation when open. Do not stare into the beam, do not view directly with optical
instruments, and avoid direct exposure to the beam.

Hazardous energy statement

DANGER

Disconnect all power cords from electrical outlets before removing the computer cover or any part
that has the above label attached.

DO NOT disassemble components that have the above label attached. There are no serviceable parts inside
these components.

© Copyright Lenovo 2018 vii

Your product is designed for safe use. However, hazardous voltage, current, and energy levels are present
inside any component that has this label attached. Disassembling of these components might cause fire or
might even result in death. If you suspect a problem with one of these parts, contact a service technician.

CAUTION:

Bright Light, possible skin or eye damage. Disconnect power before servicing.

CAUTION:

Infrared Light, possible skin or eye damage. Disconnect power before servicing.

Lithium coin-cell battery notice

DANGER

Danger of explosion if battery is incorrectly replaced.

When replacing the lithium coin-cell battery, use only the same type or equivalent type that is recommended
by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed
of. Swallowing the lithium coin-cell battery will cause chocking or severe internal burns in just two hours and
might even result in death.

Keep batteries away from children. If the lithium coin-cell battery is swallowed or placed inside any part of
the body, seek medical care immediately.

Do not:

• Throw or immerse into water

• Heat to more than 100 °C (212°F).

• Repair or disassemble

• Leave in an extremely low air pressure environment

• Leave in an extremely high-temperature environment

• Crush, puncture, cut, or incinerate

Dispose of the battery as required by local ordinances or regulations.

The following statement applies to users in the state of California, U.S.A.

California Perchlorate Information:
Products containing manganese dioxide lithium coin-cell batteries may contain perchlorate.
Perchlorate Material - special handling may apply, see www.dtsc.ca.gov/hazardouswaste/perchlorate.

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M710q User Guide

Using earphones, headphones, or a headset

• If your computer has both a headphone connector and an audio line-out connector, always use the
headphone connector for earphones, headphones, or a headset. However, the headphone connector
does not support the microphone of the headset.

• If your computer has both a headset connector and an audio line-out connector, always use the headset
connector for earphones, headphones, or a headset.

CAUTION:
Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of
the equalizer to maximum increases the earphone and headphone output voltage and the sound
pressure level. Therefore, to protect your hearing, adjust the equalizer to an appropriate level.

Excessive use of headphones or earphones for a long period of time at high volume can be dangerous if the
output of the headphone or earphone connectors do not comply with specifications of EN 50332-2. The
headphone output connector of your computer complies with EN 50332-2 Sub clause 7. This specification
limits the computer’s maximum wide band true RMS output voltage to 150 mV. To help protect against
hearing loss, ensure that the headphones or earphones you use also comply with EN 50332-2 (Clause 7
Limits) or a wide band characteristic voltage of 75 mV. Using headphones that do not comply with EN 50332­2 can be dangerous due to excessive sound pressure levels.

If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of
the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If
different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5
Limitation Values). Using headphones that do not comply with EN 50332-1 can be dangerous due to
excessive sound pressure levels.

Cleaning and maintenance

Keep the computer and workspace clean. Shut down the computer and then disconnect the power cord
before cleaning the computer. Do not spray any liquid detergent directly on the computer or use any
detergent containing flammable material to clean the computer. Spray the detergent on a soft cloth and then
wipe the computer surfaces.

© Copyright Lenovo 2018 ix

x M710q User Guide

Chapter 1. Overview

This chapter provides basic information to help you get familiar with your computer.

Front view

Note: Your computer model might look slightly different from the illustration.

Figure 1. Front view

1 Power indicator 2 Power button

3 Storage drive status indicator

5 Headset connector

7 Always On USB 3.1 Gen 1 connector

© Copyright Lenovo 2018 1

4 Microphone connector

6 USB 3.1 Gen 1 connector

8 Illuminated red dot

1 Power indicator

This indicator is on when the computer is on.

2 Power button

Used to turn on your computer. When you cannot shut down the computer from the operating system, press
and hold the power button for four or more seconds to turn off the computer.

3 Storage drive status indicator

This indicator is on when the storage drive is in use.

4 Microphone connector

Used to connect a microphone to your computer. You can use the microphone to record sounds or interact
with the computer using speech-recognition software.

5 Headset connector

Used to connect a headset or headphones to your computer.

6 USB 3.1 Gen 1 connector

Used to connect a USB-compatible device. For optimal data transfer, connect a USB 3.1 Gen 1 device to a
USB 3.1 Gen 2 or USB 3.1 Gen 1 connector instead of a USB 2.0 connector.

7 Always On USB 3.1 Gen 1 connector

Used to connect a USB-compatible device. For optimal data transfer, connect a USB 3.1 Gen 1 device to a
USB 3.1 Gen 2 or USB 3.1 Gen 1 connector instead of a USB 2.0 connector.

8 Illuminated red dot

This indicator is on when the computer is on.

Rear view

Note: Your computer model might look slightly different from the illustration.

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M710q User Guide

Figure 2. Rear view

9 Optional connector 1 10 Optional connector 2

11 Security-lock slot

13 Ethernet connector

15 USB 3.1 Gen 1 connector

17 USB 3.1 Gen 1 connector

19 Power adapter connector

9 Optional connector 2

12 Wi-Fi antenna slot

14 USB 3.1 Gen 2 connectors (2)

16 DisplayPort

18 DisplayPort 1.2 out connector

Depending on the computer model, the connector might vary.

10 Optional connector 1

Depending on the computer model, the connector might vary.

11 Security-lock slot

®

1.2 out connector

Chapter 1. Overview 3

Used to secure a Kensington-style cable lock.

12 Wi-Fi antenna slot

Used to install the rear Wi-Fi antenna cable connector that is available only on some models. The rear Wi-Fi
antenna is installed on the rear Wi-Fi antenna cable connector.

13 Ethernet connector

Used to connect an Ethernet cable for network access.

14 USB 3.1 Gen 2 connectors

Used to connect a USB-compatible device. For optimal data transfer, connect a USB 3.1 Gen 2 device to a
USB 3.1 Gen 2 connector instead of a USB 3.1 Gen 1 or USB 2.0 connector.

15 USB 3.1 Gen 1 connector

Used to connect a USB-compatible device. For optimal data transfer, connect a USB 3.1 Gen 1 device to a
USB 3.1 Gen 2 or USB 3.1 Gen 1 connector instead of a USB 2.0 connector.

16 HDMI 1.4 out connector

Used to send video and audio signals from your computer to another audio or video device, such as a high
performance monitor.

17 USB 3.1 Gen 1 connector

Used to connect a USB-compatible device. For optimal data transfer, connect a USB 3.1 Gen 1 device to a
USB 3.1 Gen 2 or USB 3.1 Gen 1 connector instead of a USB 2.0 connector.

18 DisplayPort 1.2 out connector

Used to send audio and video signals from the computer to another audio or video device, such as a high­performance monitor.

19 Power adapter connector

Used to connect the power adapter to your computer for power supply.

System board

Note: See “Front view” and “Rear view” for additional component descriptions.

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M710q User Guide

Figure 3. System board

1 Serial connector 1 2 Serial connector 2

3 USB 3.1 Gen 1 connector 4 Storage drive fan connector

5 Microprocessor socket

7 Illuminated red dot connector 8 Internal speaker or advanced speaker connector

6 Coin-cell battery

Chapter 1. Overview 5

9 System fan connector 10 SATA storage drive connector

11 M.2 Wi-Fi card slot

13 Memory slot (DIMM2)

12 Memory slot (DIMM1)

14 M.2 storage drive slot

Machine type and model label

The machine type and model label identifies the computer. When you contact Lenovo for help, the machine
type and model information helps support technicians to identify the computer and provide faster service.
The machine type and model label is attached on the computer as shown.

Figure 4. Machine type and model label

Specifications

Power supply

• 65-watt automatic voltage-sensing power supply (optional)

• 90 watt automatic voltage-sensing power supply (optional)

Storage drives

• 2.5-inch storage drive (optional)

• M.2 solid-state drive (optional)

Video features

• The integrated graphics card supports the following:

– DisplayPort 1.2 out connectors

Audio features

• The integrated audio card supports the following:

– Advanced speaker (optional)
– Headset connector
– Internal speaker

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M710q User Guide