Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent
type recommended by the manufacturer. Dispose of used batteries according to the
manufacturer’s instructions.
This booklet provides safety warnings and precautions for our service personnel to ensure the safety of
their customers, their machines as well as themselves during maintenance activities. Service personnel
are advised to read this booklet carefully to familiarize themselves with the warnings and precautions
described here before engaging in maintenance activities.
Safety warnings and precautions
Various symbols are used to protect our service personnel and customers from physical danger and
to prevent damage to their property. These symbols are described below:
DANGER: High risk of serious bodily injury or death may result from insufficient attention to or incorrect
compliance with warning messages using this symbol.
WARNING:Serious bodily injury or death may result from insufficient attention to or incorrect compliance
with warning messages using this symbol.
CAUTION: Bodily injury or damage to property may result from insufficient attention to or incorrect
compliance with warning messages using this symbol.
Symbols
The triangle () symbol indicates a warning including danger and caution. The specific point
of attention is shown inside the symbol.
General warning.
Warning of risk of electric shock.
Warning of high temperature.
indicates a prohibited action. The specific prohibition is shown inside the symbol.
General prohibited action.
Disassembly prohibited.
indicates that action is required. The specific action required is shown inside the symbol.
General action required.
Remove the power plug from the wall outlet.
Always ground the copier.
1. Installation Precautions
WARNING
• Do not use a power supply with a voltage other than that specified. Avoid multiple connections to
one outlet: they may cause fire or electric shock. When using an extension cable, always check
that it is adequate for the rated current. ............................................................................................
• Connect the ground wire to a suitable grounding point. Not grounding the copier may cause fire or
electric shock. Connecting the earth wire to an object not approved for the purpose may cause
explosion or electric shock. Never connect the ground cable to any of the following: gas pipes,
lightning rods, ground cables for telephone lines and water pipes or faucets not approved by the
• Do not place the copier on an infirm or angled surface: the copier may tip over, causing injury. .....
• Do not install the copier in a humid or dusty place. This may cause fire or electric shock. ..............
• Do not install the copier near a radiator, heater, other heat source or near flammable material.
This may cause fire. ..........................................................................................................................
• Allow sufficient space around the copier to allow the ventilation grills to keep the machine as cool
as possible. Insufficient ventilation may cause heat buildup and poor copying performance. ..........
• Always handle the machine by the correct locations when moving it. ..............................................
• Always use anti-toppling and locking devices on copiers so equipped. Failure to do this may
cause the copier to move unexpectedly or topple, leading to injury..................................................
• Avoid inhaling toner or developer excessively. Protect the eyes. If toner or developer is
accidentally ingested, drink a lot of water to dilute it in the stomach and obtain medical attention
immediately. If it gets into the eyes, rinse immediately with copious amounts of water and obtain
medical attention. ..............................................................................................................................
• Advice customers that they must always follow the safety warnings and precautions in the copier’s
• Under no circumstances attempt to bypass or disable safety features including safety
mechanisms and protective circuits. .................................................................................................
• Always use parts having the correct specifications...........................................................................
• Always use the thermostat or thermal fuse specified in the service manual or other related
brochure when replacing them. Using a piece of wire, for example, could lead to fire or other
1-1-2 Parts names ......................................................................................................................................... 1-1-3
1-1-4 Drive system ........................................................................................................................................ 1-1-6
1-3-3 Installing the paper feeder (option) ...................................................................................................... 1-3-7
1-3-4 Installing the DP (option) ...................................................................................................................... 1-3-9
1-3-5 Installing the duplex unit (option) ....................................................................................................... 1-3-13
1-3-6 Installing the drawer heater (option) ................................................................................................... 1-3-16
1-3-7 Installing the key counter (option) ...................................................................................................... 1-3-19
1-3-8 Installing the finisher (option) ............................................................................................................. 1-3-22
1-3-9 Installing the job separator (option) .................................................................................................... 1-3-30
1-3-10 Installing the fax system (option) ........................................................................................................ 1-3-35
1-3-11 Installing the scan system (option) ..................................................................................................... 1-3-43
1-3-12 Installing the hard disk (option) .......................................................................................................... 1-3-45
(6) Checking the total counter and printing out the counter report ..................................................... 1-4-61
(7) Status report print out ................................................................................................................... 1-4-61
(8) Language selection function ......................................................................................................... 1-4-61
1-5 Troubleshooting
1-5-1 Paper misfeed detection ...................................................................................................................... 1-5-1
(1) Paper misfeed indication ................................................................................................................ 1-5-1
(2) Paper misfeed detection conditions ................................................................................................ 1-5-2
(3) Paper misfeeds ............................................................................................................................... 1-5-7
(1) No image appears (entirely white). ............................................................................................... 1-5-27
(2) No image appears (entirely black). ............................................................................................... 1-5-27
(3) Image is too light. ......................................................................................................................... 1-5-28
1-1-1
2FT
(4) Background is visible. ................................................................................................................... 1-5-28
(5) A white line appears longitudinally. .............................................................................................. 1-5-28
(6) A black line appears longitudinally. .............................................................................................. 1-5-29
(7) A black line appears laterally. ....................................................................................................... 1-5-29
(8) One side of the copy image is darker than the other. ................................................................... 1-5-29
(9) Black dots appear on the image. .................................................................................................. 1-5-30
(10) Image is blurred. ........................................................................................................................... 1-5-30
(11) The leading edge of the image is consistently misaligned with the original. ................................ 1-5-30
(12) The leading edge of the image is sporadically misaligned with the original. ................................ 1-5-31
(13) Paper creases. ............................................................................................................................. 1-5-31
(1) The machine does not operate when the power switch is turned on. ........................................... 1-5-34
(2) The drive motor does not operate (C2000). ................................................................................. 1-5-34
(3) The registration motor does not operate. ..................................................................................... 1-5-34
(4) The exit motor does not operate. .................................................................................................. 1-5-34
(5) The scanner motor does not operate. .......................................................................................... 1-5-35
(6) Cooling fan motor 1 does not operate. ......................................................................................... 1-5-35
(7) Cooling fan motor 2 does not operate. ......................................................................................... 1-5-35
(8) Cooling fan motor 3 does not operate. ......................................................................................... 1-5-35
(9) Cooling fan motor 4 does not operate. ......................................................................................... 1-5-35
(10) Toner motor does not operate. ..................................................................................................... 1-5-35
(11) The drawer drive motor does not operate. ................................................................................... 1-5-35
(12) The paper feed clutch does not operate. ...................................................................................... 1-5-35
(13) The bypass paper feed clutch does not operate. ......................................................................... 1-5-36
(14) The drawer paper feed clutch does not operate. .......................................................................... 1-5-36
(15) The cleaning lamp does not turn on. ............................................................................................ 1-5-36
(16) The exposure lamp does not turn on. ........................................................................................... 1-5-36
(17) The exposure lamp does not turn off. ........................................................................................... 1-5-36
(18) The fixing heater does not turn on (C6000). ................................................................................. 1-5-36
(19) The fixing heater does not turn off. ............................................................................................... 1-5-36
(20) Main charging is not performed. ................................................................................................... 1-5-37
(21) Transfer charging is not performed. ............................................................................................. 1-5-37
(22) No developing bias is output. ....................................................................................................... 1-5-37
(23) The original size is not detected. .................................................................................................. 1-5-37
(24) The original size is not detected correctly. ................................................................................... 1-5-37
(25) The message requesting paper to be loaded is shown when paper is present in the drawer 1. .. 1-5-37
(26) The message requesting paper to be loaded is shown when paper is present in the drawer 2. .. 1-5-37
(27) The size of paper in the drawer 1 is not displayed correctly. ........................................................ 1-5-38
(28) The size of paper in the drawer 2 is not displayed correctly. ........................................................ 1-5-38
(29) A paper jam in the paper feed, paper conveying or fixing section is indicated when
the power switch is turned on. ...................................................................................................... 1-5-38
(30) The message requesting covers to be closed is displayed when the front cover and
left cover are closed. .................................................................................................................... 1-5-38
(1) No primary paper feed. ................................................................................................................. 1-5-39
(2) No secondary paper feed. ............................................................................................................ 1-5-39
(3) Skewed paper feed. ...................................................................................................................... 1-5-39
(4) The scanner does not travel. ........................................................................................................ 1-5-39
(5) Multiple sheets of paper are fed at one time.................................................................................. 1-5-39
(6) Paper jams. .................................................................................................................................. 1-5-39
(7) Toner drops on the paper conveying path. ................................................................................... 1-5-40
(8) Abnormal noise is heard. .............................................................................................................. 1-5-40
1-1-2
1-6 Assembly and Disassembly
1-6-1 Precautions for assembly and disassembly ......................................................................................... 1-6-1
(1) Detaching and refitting the developing unit .................................................................................. 1-6-41
1-6-6 Transfer section .................................................................................................................................. 1-6-42
(1) Detaching and refitting the transfer roller ..................................................................................... 1-6-42
(1) Original scanning ............................................................................................................................ 2-1-5
(4) Other electrical components ........................................................................................................... 2-2-5
2-3 Operation of the PCBs
2-3-1 Power source PCB ............................................................................................................................... 2-3-1
2-3-2 Main PCB ............................................................................................................................................. 2-3-4
Chart of image adjustment procedures .......................................................................................................... 2-4-5
Maintenance parts list .................................................................................................................................... 2-4-8
General wiring diagram ................................................................................................................................ 2-4-11
1-1-4
1-1-1 Specifications
Type ............................................... Desktop
Copying system.............................. Indirect electrostatic system
Originals ......................................... Sheets, books and 3-dimensional objects (Maximum original size: A3/11" × 17")
Original feed system ...................... Fixed
Copy paper..................................... Paper weights
Drawer: 60 – 105 g/m
Bypass table: 45 – 160 g/m
Paper type
Drawer: Plain paper, recycled paper and colored paper
Bypass table: Plain paper, recycled paper, thin paper, thick paper and colored paper
Charging system ............................ Single positive corona charging
Recording system .......................... Semiconductor laser
Developing system ......................... Single component developing system
Toner: magnetism toner
Toner replenishing: automatic from a toner container
Transfer system ............................. Transfer roller
Separation system ......................... Curvature separation and separation electrode
Fixing system ................................. Heat roller
Heat source: halogen heaters (120 V specifications: main 550 W, sub 400W/ 220-240
V specifications: main 600 W, sub 430 W)
Control temperature: 180°C/356°F (190°C/374°F on and after 6th sheet)
Abnormally high temperature protection device: 180°C/356°F thermostat
Fixing pressure: 44.1 N
Charge erasing system .................. Exposure by cleaning lamp
0 Support guide
! Slider
@ Contact glass
# Original size indicator plates
$ Left cover
% Waste toner box
^ Toner container release lever
& Toner container
* Cleaner rod
( Front cover
) Power switch
⁄ Power switch cover
¤ Handles for transport
‹ Network interface connector
› USB interface connector
fi Parallel interface connector
fl Memory card slot
1-1-3
2FT
(2) Operation panel
1 System Menu/Counter key and indicator
2 Copier key and indicator
3 Printer key and indicator
4 Scanner key and indicator
5 Fax key and indicator
6 Combine key and indicator
7 Border Erase key and indicator
8 Duplex/Split Page key and indicator
9 Offset key and indicator
0 Function key
! Scanner Function key
@ Auto Selection key and indicator
# Margin key and indicator
$ Sort key and indicator
% Staple key and indicator
^ Program key
& Zoom key / Left cursor key
* Auto%/100% key / Down cursor key
( Original Size key / Up cursor key
Figure 1-1-2
) Paper Select key / Right cursor key
⁄ Enter key
¤ Image quality mode select key
‹ Auto Exposure key
› Lighter key / Darker key / exposure display
fi Message display
fl Ready indicator
‡ Data indicator
— Attention indicator
· Job Accounting key
‚ Interrupt key and indicator
Œ Energy Saver key and indicator
„ Power key and indicator
´ Numeric keys
‰ Reset key
ˇ Stop/Clear key
Á Start key and indicator
¨ Main power indicator
1-1-4
1-1-3 Machine cross section
p
2FT
Figure 1-1-3 Machine cross section
1 Paper feed section
2 Optical section
3 Drum section
4 Developing section
5 Transfer and separation section
6 Fixing section
7 Exit and switchback section
8 Duplex section
Note the following when handling or storing the drum.
• When removing the drum unit, never expose the drum surface to strong direct light.
• Keep the drum at an ambient temperature between –20°C/–4°F and 55°C/131°F and at a relative humidity not higher
than 90% RH. Avoid abrupt changes in temperature and humidity.
• Avoid exposure to any substance which is harmful to or may affect the quality of the drum.
• Do not touch the drum surface with any object. Should it be touched by hands or stained with oil, clean it.
1-2-2 Toner
Store the toner in a cool, dark place. Avoid direct light and high humidity.
2FT
1-2-1
2FT
1-2-3 Installation environment
1. Temperature: 10 - 32.5°C/50 - 90.5°F
2. Humidity: 15 - 80%RH
3. Power supply: 120 V AC, 9.0 A
220 - 240 V AC, 5.0 A
4. Power source frequency: 50 Hz ±0.3%/60 Hz ±0.3%
5. Installation location
• Avoid direct sunlight or bright lighting. Ensure that the photoconductor will not be exposed to direct sunlight or other
strong light when removing paper jams.
• Avoid extremes of temperature and humidity, abrupt ambient temperature changes, and hot or cold air directed onto
the machine.
• Avoid dust and vibration.
• Choose a surface capable of supporting the weight of the machine.
• Place the machine on a level surface (maximum allowance inclination: 1° ).
• Avoid air-borne substances that may adversely affect the machine or degrade the photoconductor, such as
mercury, acidic of alkaline vapors, inorganic gasses, NOx, SOx gases and chlorine-based organic solvents.
• Select a room with good ventilation.
6. Allow sufficient access for proper operation and maintenance of the machine.
Machine front: 1000 mm/39
Machine right: 300 mm/11
1 MFP
2 Power cord
3 Toner container
4 Outer case
5 Lower left pad
6 Lower right pad
7 Upper left pad
8 Upper right pad
9 Inner frame
* Place the machine on a level surface.
1-3-2
Figure 1-3-1 Unpacking
0 Left spacer
! Rear spacer
@ Rear pad
# Skid
$ Belt
% Eject sheet
^ Machine cover
& Bar code labels
* Top sheet
( Front pad
) Operation guide
Cassette size sheet
Paper protection bag
Error code label
Inspection report
Install the optional paper feeder.
Tapes
Tapes
Tape
Tapes
Tapes
Tapes
Tape
1. Install the optional paper feeder as necessary
(see page 1-3-7 to 1-3-8).
Remove the tapes and pins.
1. Remove the fifteen tapes.
2FT
2. Remove the two pins for light source unit.
Figure 1-3-2
Pins
Figure 1-3-3
1-3-3
2FT-1
Install the optional original cover or DP.
1. Install the optional original cover or DP (see pages 1-3-9 to 1-3-12 when installing the DP).
Install the optional duplex unit.
1. Install the optional duplex unit as necessary (see pages 1-3-13 to 1-3-15).
Install the optional finisher or job separator.
1. Install the optional finisher or job separator as necessary (see pages 1-3-22 to 1-3-34).
Install the toner container.
1. Open the front cover.
2. Tap the top of the toner container five to six
times.
3. Shake the toner container approximately 10 times
in the horizontal direction to stir toner.
4. Turn the toner container release lever and gently
push the toner container into the MFP.
* Push the container all the way into the MFP until
it locks in place.
5. Restore the toner container release lever.
6. Close the front cover.
Connect the connector of the drawer heater.
* Connect according to need.
1. Remove the right cover.
2. Connect the connector of the drawer heater to
YC7 of the power source PCB.
3. Refit the right cover.
Toner container release lever
Toner container
Figure 1-3-4-1
Connector of the drawer heater
1-3-4
YC7
Figure 1-3-4-2
Connect the power cord.
1. Connect the power cord to the connector on the MFP.
2. Insert the power plug into the wall outlet and turn the power switch on.
Installing the toner (maintenance item U130).
1. Enter the maintenance mode by entering “10871087” using the numeric keys.
2. Enter “130” using the numeric keys and press the start key.
3. Select the “EXECUTE” using the up/down cursor keys.
4. Press the start key to execute the maintenance item.
Installation of toner starts and time (minutes) is indicated until the installation ends.
5. When the installation is complete, “FINISHED” will be displayed if the installation is successful or “NG” will be
displayed if it has failed.
If “NG” is displayed, check to see if the toner container contains toner and to see if the toner container sensor
malfunctions and then try again.
6. Press the stop/clear key.
Load paper.
1. Load paper in the drawer.
Output an own-status report (maintenance item U000).
1. Enter “000” using the numeric keys and press the
start key.
2. Select “MAINTENANCE” and press the start key
to output a list of the current settings of the
maintenance items.
3. Press the stop/clear key.
2FT-1
Exit maintenance mode.
1. Enter “001” using the numeric keys and press the
start key.
The machine exits the maintenance mode.
Make test copies.
1. Place an original and make test copies.
Set A3/11" x 17" paper on drawer 2 and run the maintenance item U113 (Performing drum refresh operation) if a
faulty image (black lines, etc.) occurs.
End of installation.
1-3-5
2FT
1-3-2 Setting initial copy modes
Factory settings are as follows:
Maintenance
item No.
U253
U254
U258
U260
U264
U277
U326
U342
U343
U344
Contents
Switching between double and single counts
Turning auto start function on/off
Switching copy operation at toner
empty detection
Changing the copy count timing
Setting the display order of the date
Setting auto aplication change time
Setting the black line cleaning indication
Setting the ejection restriction
Switching between duplex/simplex copy mode
Setting preheat/energy saver mode
Factory setting
Double count
ON
SINGLE MODE
After ejection
Month/Day/Year (Inch specifications)
Day/Month/Year (Inch specifications)
30
ON
ON
OFF
ENERGY STAR
1-3-6
1-3-3 Installing the paper feeder (option)
<Procedure>
1. Place the MFP on the paper feeder by aligning the
positioning insertion sections of the MFP with the
positioning pins at the rear part of the paper feeder.
* When placing the MFP, take care not to hit the
MFP against the drawer, the pins or ground plate of
the paper feeder.
2FT
Positioning pins
Paper feeder
Figure 1-3-5
For stacking paper feeders for use:
Stack a paper feeder on another paper feeder by
aligning the positioning insertion sections of the first
paper feeder with the positioning pins at the rear
part of the second paper feeder.
(Two paper feeders can be added.)
2. If a type of paper that is not included in the
specifications for the standard sheet cassette size is
used, replace the cassette size sheet indication with
the supplied one.
3. Insert the MFP power plug into the wall outlet and
turn the power switch on.
Load paper in the drawer and make test copies to
check the operation.
Positioning
pins
Figure 1-3-6
Figure 1-3-7
Cassette size
sheet indication
1-3-7
2FT
Adjusting the leading edge timing
1. Run maintenance mode 034.
Select ADJ, RCL ON TIMING and press the start key.
First optional cassette: Select RCL T1.
Second optional cassette: Select RCL T2.
Third optional cassette: Select RCL T3.
For models equipped with two standard cassettes, adjust only RCL T2 and RCL T3.
Press the Interrupt key to output the test pattern and check the image. If an adequate image cannot be obtained,
carry out the following adjustment.
2. If a test pattern a is obtained, increase the adjustment value.
If a test pattern b is obtained, decrease the adjustment value.
Setting range: -5.0 - +10.0
Changing the value by one moves the leading edge by 0.1 mm.
3. Output the test pattern again.
4. Repeat steps 2 and 3 until an adequate image is obtained.
Adequate imageTest pattern aTest pattern b
Figure 1-3-8
Adjusting the center line
1. Run maintenance mode 034.
Select ADJ, LSU OUT TIMING and press the start key.
First optional cassette: Select LSU T1.
Second optional cassette: Select LSU T2.
Third optional cassette: Select LSU T3.
For models equipped with two standard cassettes, adjust only LSU T2 and LSU T3.
Press the Interrupt key to output the test pattern and check the image. If an adequate image cannot be obtained,
carry out the following adjustment.
2. If a test pattern a is obtained, increase the adjustment value.
If a test pattern b is obtained, decrease the adjustment value.
Setting range: -7.0 - +10.0
Changing the value by one moves the center line by 0.1 mm.
3. Output the test pattern again.
4. Repeat steps 2 and 3 until an adequate image is obtained.
1-3-8
Adequate imageTest pattern aTest pattern b
Figure 1-3-9
1-3-4 Installing the DP (option)
<Procedure>
1. Remove the original holder and remove the two
screws from the rear top cover.
2. Pass the two pins through the screw holes of the rear
top cover and attach them to the lower frame.
2FT
Pin
Screw
Pin
Screw
Figure 1-3-10
3. Place the DP on the MFP by fitting the pins into the
holes at the hinge sections of the DP and sliding
them toward the front side.
4. Secure the DP with the two TP Taptite chromate
screws M4 × 10 and the two screws that have been
removed in step 1.
Pin
HoleHole
TP Taptite
chromate
screw M4 × 10
DP
Figure 1-3-11
TP Taptite
chromate
screw M4 × 10
Screw
Pin
Screw
DP
Figure 1-3-12
1-3-9
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