Page 1
®
magicolor 2500W
User’s Guide
A00V-9563-01A
1800816-001B
Page 2
Thank You
Thank you for purchasing a magicolor 2500W. You have made an excellent choice.
Your magicolor 2500W is specially designed for optimal performance in Windows
environments.
Trademarks
KONICA MINOLTA and the KONICA MINOLTA logo are trademarks or registered
trademarks of KONICA MINOLTA HOLDINGS, INC.
magicolor is a trademark or registered trademark of KONICA MINOLTA PRINTING
SOLUTIONS U.S.A., INC.
Copyright Notice
Copyright © 2006 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC., Marunouchi Center Building, 1-6-1 Marunouchi, Chiyoda-ku, Tokyo, 100-0005, Japan. All
Rights Reserved. This document may not be copied, in whole or part, nor transferred
to any other media or language, without written permission of KONICA MINOLTA
BUSINESS TECHNOLOGIES, INC.
Notice
KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. reserves the right to make
changes to this guide and to the equipment described herein without notice. Considerable effort has been made to ensure that this guide is free of inaccuracies and
omissions. However, KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. makes
no warranty of any kind including, but not limited to, any implied warranties of mer
chantability and fitness for a particular purpose with regard to this guide.
KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. assumes no responsibility
for, or liability for, errors contained in this guide or for incidental, special, or consequential damages arising out of the furnishing of this guide, or the use of this guide in
operating the equipment, or in connection with the performance of the equipment
when so operated.
-
Page 3
For EU member states only
This symbol means: Do not dispose of this product
together with your household waste!
Please contact the Local Authority for appropriate disposal instructions. In the case of a new device being
purchased, the used one can also be given to our dealer
for appropriate disposal. Recycling of this product will
help to conserve natural resources and prevent potential
negative consequences for the environment and human
health caused by inappropriate waste handling.
This product complies with RoHS (2002/95/EC) directive.
Page 4
Page 5
Contents
1 Introduction ....................................................................................................... 1
Getting Acquainted with Your Printer 2
Space Requirements 2
Printer Parts 3
Front View 3
Rear View 4
Front View with Option 4
About the Control Panel 5
About the Indicators 5
Status Messages (Ready Indicator, Error Indicator) 6
Status Messages (Toner Indicators) 6
About the Rotate Toner KEY 7
About the Cancel KEY 7
Continuing a Print Job after an Error Message 7
Cancelling a Print Job 7
2 About the Software ........................................................................................... 9
Utilities and Documentation CD-ROM 10
Drivers 10
Utilities 10
Contents
i
Page 6
System Requirements 11
Selecting Driver Defaults 11
Uninstalling the Printer Driver 12
Displaying Printer Driver Settings 12
Windows XP/Server 2003 12
Windows 2000/Me/98SE 13
Using the Printer Driver 14
Common Buttons 14
OK 14
Cancel 14
Apply 14
Help 14
Easy Set 14
Paper View 14
Printer View 15
Watermark View 15
Quality View 15
Default 15
Basic Tab 15
Layout Tab 16
Overlay Tab 16
Watermark Tab 16
Quality Tab 16
Version Tab 17
3 Using the Status Display ................................................................................19
Working with the Status Display 20
Introduction 20
Opening the Status Display and Showing the Supplies Status 20
Altering the Size of the Status Display Window 20
Using the Status Display 20
Recognizing Status Display Alerts 21
Recovering from a Status Display Alert 22
Closing the Status Display 22
4 Using Media .....................................................................................................23
Media Specifications 24
Media Types 25
Plain Paper 25
Thick Stock 26
Envelopes 27
Labels 28
Letterhead 29
Postcards 29
Transparencies 30
Glossy 31
Contents ii
Page 7
What Is the Guaranteed Imageable (Printable) Area? 31
Imageable Area—Envelopes 32
Page Margins 32
Loading Media 33
Tray 1 (Multipurpose Tray) 33
Loading Plain Paper 33
Other Media 35
Loading Envelopes 35
Loading Label Sheets/Postcards/Thick Stock/Transparencies 39
Manual Duplexing 41
How do I manually duplex? 41
Output Tray 42
Media Storage 42
5 Replacing Consumables ................................................................................ 43
Replacing Consumables 44
Refilled Toner Cartridges 44
About Toner Cartridges 44
Replacing a Toner Cartridge 48
Replacing the Drum Cartridge 53
6 Maintaining the Printer ................................................................................... 57
Maintaining the Printer 58
Cleaning the Printer 60
Exterior 60
Interior 61
Cleaning the Media Feed Roller and Laser Lens 61
Storing the Printer 64
7 Troubleshooting .............................................................................................. 67
Introduction 68
Preventing Media Misfeeds 69
Understanding the Media Path 70
Indicator Messages 70
Error Messages 70
Service Message 72
Clearing Media Misfeeds 73
Clearing Procedures 74
Solving Problems with Media Misfeeds 79
Solving Other Problems 81
Solving Problems with Printing Quality 84
8 Installing Accessories .................................................................................... 91
Dust Cover 92
Installing the Dust Cover 92
Loading Media in Tray 1 with the Dust Cover installed 93
Contents
iii
Page 8
A Appendix ..........................................................................................................95
Safety Specifications 96
Technical Specifications 96
Printer 96
Consumable Life Expectancy Chart 98
Contents iv
Page 9
Introduction
Page 10
Getting Acquainted with Your Printer
Space Requirements
To ensure easy operation, consumable replacement and maintenance,
adhere to the recommended space requirements detailed below.
100 mm
(3.9")
740 mm (29.1")
630 mm (24.8")
430 mm (16.9")
Front View
630 mm (24.8")
349 mm (13.7")
100 mm
(3.9")
638 mm (25.1")
100 mm
(3.9")
700 mm (27.6")
740 mm (29.1")
489 mm (19.3")
498mm (19.6")
100 mm
(3.9")
Side View
710 mm (27.9")
740 mm (29.1")
100 mm
(3.9")
500 mm (19.7")
509mm (20.0")
Side View with Option
100 mm
(3.9")
740 mm (29.1")
Front View with Option
638 mm (25.1")
349 mm (13.7")
430 mm (16.9")
100 mm
(3.9")
" The dust cover is a standard feature on 120 V printers in the Americas
and Taiwan, but an optional accessory in other areas.
Getting Acquainted with Your Printer2
100 mm
(3.9")
Page 11
Printer Parts
The following drawings illustrate the parts of your printer referred to throughout this guide, so please take some time to become familiar with them.
Front View
1—Output tray
2—Control panel
3—Front cover
4—Tray 1 (Multipurpose tray)
5—Power switch
6—Top cover
7—Transfer belt unit
8—Fuser unit
9—Fuser separator levers
10—Drum cartridge
11— Toner cartridge carousel (con-
taining 4 toner cartridges: C, M,
Y and K)
12—Toner cartridge
10
6
1
5
9
7
8
2
3
4
9
10
12
Getting Acquainted with Your Printer
11
3
Page 12
Rear View
1—USB port
Front View with Option
1—Dust cover
1
1
Getting Acquainted with Your Printer4
Page 13
About the Control Panel
Ready Error
Cancel
Y
M
C
K
Rotate
Toner
12
3
1—Ready indicator
2—Error indicator
3—Rotate Toner key
4—Toner indicators
5—Cancel key
About the Indicators
The indicators use five types of signals:
Off
On
Slow blinking—1 blink every 2 seconds
Blinking—1 blink per second
Rapid blinking—2 blinks per second
4
5
About the Control Panel
5
Page 14
Status Messages (Ready Indicator, Error Indicator)
Status messages indicate the current condition of the printer. The printer status also can be checked on the Status Display. (Refer to “Working with the
Status Display” on page 20.)
Ready
indicator
(green)
Off Off Power off None
On Off Ready to print None
Rapid blinking
Blinking Off Processing data None
On On Initializing (power on) None
Slow blinking Off Power save mode None
On Slow blinking Drum near end Prepare the new
On Blinking Drum end Replace the drum
Error
indicator
(orange)
Off Warming up None
Condition Action
Calibration
Printing
Canceling a print job
drum cartridge.
cartridge.
Status Messages (Toner Indicators)
The amount of toner remaining also can be checked on the Status Display.
(Refer to “Working with the Status Display” on page 20.)
Toner indicator
(orange)
Slow blinking Toner near empty Prepare the new toner
On Toner empty Replace the toner cartridge.
Ton er
indicator
(orange)
Rapidblinking
Ready
indicator
(green)
On Rapid-
Condition Action
cartridge.
Error
indicator
(orange)
blinking
Condition Action
The installed
toner cartridge
is of an unap
proved type.
Install a
KONICA
-
MINOLTA toner
cartridge.
About the Control Panel6
Page 15
About the Rotate Toner KEY
Pressing the Rotate Toner key once moves the cyan toner cartridge so that it
can be replaced. With each additional press of the Rotate Toner key, the
black, yellow, then magenta toner cartridge moves so that it can be replaced.
About the Cancel KEY
The Cancel key allows you to:
Continue a print job after addressing an error message
Cancel a print job
Reset the printer after a toner cartridge is replaced
" For details on resetting the printer after replacing a toner cartridge,
refer to
Begin printing the back of the page during manual duplex printing
“Replacing a Toner Cartridge” on page 48.
" For details on manual duplex printing, refer to “How do I manually
duplex?” on page 41.
Continuing a Print Job after an Error Message
You can continue a print job after correcting the following types of errors:
No more media in the tray
Media of a different format than that set in the printer driver was fed into
the printer
" For details on the error messages, refer to “Indicator Messages” on
page 70.
1 Check that one of the above errors has occurred.
2 Perform the corrective action.
3 Press the Cancel key (less than 5 seconds).
The print job continues.
Cancelling a Print Job
You can cancel a print job that is currently being processed.
1 While data is being processed or printed (the green “Ready” indicator is
blinking), hold down the Cancel key for more than 5 seconds.
2 Release the Cancel key after both indicators light up.
The current print job has now been cancelled.
About the Control Panel
7
Page 16
Page 17
About the
Software
Page 18
Utilities and Documentation CD-ROM
Drivers
Drivers Use/Benefit
Printer Driver for
Windows XP/Server 2003/2000
Printer Driver for Windows Me/98SE
These drivers give you access to all of
the printer features, including finishing
and advanced layout. See also
“Displaying Printer Driver Settings” on
page 12.
" For detail on the installation of the printer drivers, refer to the magi-
color 2500W Installation Guide.
Utilities
Utilities Use/Benefit
Status Display From the Status Display, the current
status of this printer, such as its
consumables and error information,
can be checked.
For details, refer to “Working with the
Status Display” on page 20.
Utilities and Documentation CD-ROM10
Page 19
System Requirements
Personal computer
Celeron 333 MHz or higher
Operating System
Microsoft Windows XP Home Edition/Professional, Windows XP Professional x64 Edition, Windows Server 2003, Windows Server 2003 x64 Edition, Windows 2000 Professional, Windows Me, Windows 98SE
" The 64-bit driver support x64 operating systems running on AMD64 or
Intel Pentium 4 with EM64T platforms.
Free hard disk space
– Approximately 128 MB of free hard disk space for printer driver and
Status Display
– Approximately 128 MB of free hard disk space for image processing
RAM
Windows XP/Server 2003: 128 MB
Windows 2000/ME/98 SE: 64 MB
CD-ROM/DVD drive
I/O interface
USB 2.0 compliant port
" If the printer is connected via USB 1.1, printing at 2400
not be possible in some cases.
This printer supports printing at 2400 × 600 dpi using a USB 2.0
interface.
" This printer cannot be used as a shared printer.
Selecting Driver Defaults
Before you start working with your printer, you are advised to verify/change
the default driver settings.
1 Choose the driver’s properties as follows:
– (Windows XP/Server 2003)
From the Start menu, choose Printers and Faxes to display the
Printers and Faxes directory. Right-click the KONICA MINOLTA mag
icolor 2500W printer icon. Select the Printing Preferences-Basic tab.
System Requirements
×
600 dpi may
-
11
Page 20
– (Windows 2000)
From the Start menu, choose Settings and then Printers to display
the Printers directory. Right-click the KONICA MINOLTA magicolor
2500W printer icon. Select the Printing Preferences-Basic tab.
– (Windows Me/98SE)
From the Start menu, choose Settings and then Printers to display
the Printers directory. Right-click the KONICA MINOLTA magicolor
2500W printer icon. Select the Properties-Printer Properties-Basic
tab.
2 Select the default settings for your printer, such as the default media for-
mat you use.
3 Click Apply.
4 Click OK to exit from the Properties dialog box.
Uninstalling the Printer Driver
This section describes how to uninstall the magicolor 2500W Printer Driver if
necessary.
1 From the Start menu, choose Programs (Windows XP: All Programs),
then KONICA MINOLTA magicolor 2500W Utilities, and then KONICA
MINOLTA magicolor 2500W Uninstall.
2 In the Uninstall window, select the KONICA MINOLTA magicolor 2500W.
Then click Uninstall.
3 The magicolor 2500W driver will be uninstalled from your computer.
4 Restart your computer.
Displaying Printer Driver Settings
Windows XP/Server 2003
1 From the Start menu, choose Printers and Faxes to display the Printers
and Faxes directory.
2 Right-click the KONICA MINOLTA magicolor 2500W printer icon and
choose Printing Preferences.
Uninstalling the Printer Driver12
Page 21
Windows 2000/Me/98SE
1 From the Start menu, point to Settings, and then click Printers to display
the Printers directory.
2 Display the printer driver settings:
Windows 2000—Right-click the KONICA MINOLTA magicolor 2500W
printer icon and choose Printing Preferences.
Windows Me/98SE—Right-click the magicolor 2500W printer icon
and choose Properties, then select Printer Properties.
Displaying Printer Driver Settings
13
Page 22
Using the Printer Driver
Common Buttons
The buttons described below appear on each tab.
OK
Click to exit the Printing Preferences dialog box, saving any changes made.
Cancel
Click to exit the Printing Preferences dialog box without saving any changes
made.
Apply
Click to save all changes without exiting the Printing Preferences dialog box.
" Depending on the version of the operating system, Apply may not
appear.
Help
Click to view the help.
Easy Set
Click Save to save the current settings. Specify a Name and Comment to
access the settings for use again later.
Name: Type in the name of the settings to be saved.
Comment: Add a simple comment to the settings to be saved.
Afterward, the saved settings can be selected from the drop-down list. To
change the registered settings, click Edit.
Select Defaults from the drop-down list to reset the functions in all tabs to
their default values.
Paper View
Click the button to display a sample of the page layout in the figure area.
" This button does not appear on the Watermark, Quality, and Version
tabs.
Using the Printer Driver14
Page 23
Printer View
Click the button to display an image of the printer in the figure area.
" This button does not appear on the Version tab.
Watermark View
Click this button to display a preview of the watermark.
" This button appears only when the Watermark tab is selected.
Quality View
Click this button to display a sample of the settings selected in the Quality tab.
" This button appears only when the Quality tab is selected.
Default
Click this button to reset the settings to their defaults.
" This button does not appear on the Version tab.
" When this button is clicked, the settings in the displayed dialog box
are reset to their defaults. The settings on other tabs are not changed.
Basic Tab
The Basic Tab allows you to
Specify the orientation of the media
Specify the size of the original document
Select the output media size
Zoom (expand/reduce) documents
Specify the paper source
Specify the type of media
Specify the number of copies
Turn on/off job collation
Using the Printer Driver
15
Page 24
Layout Tab
The Layout Tab allows you to
Print several pages of a document on the same page (N-up printing)
Rotate the print image 180 degrees
Specify duplex printing
Print a guide
Specify booklet printing
Specify image shift settings
Overlay Tab
" Be sure to use overlays with print jobs with a media size and orienta-
tion that matches the overlay form.
In addition, if settings have been specified for “N-up” or “Booklet” in
the printer driver, the overlay form cannot be adjusted to match the
specified settings.
The Overlay Tab allows you to
Select the form to use
Add, edit or delete overlay files
Print the form on all pages or only the first page
Watermark Tab
The Watermark Tab allows you to
Specify whether to print in color or grayscale
Add, edit or delete watermarks
Print the watermark on the background
Lighten the density of the watermark
Print the watermark on only the first page
Quality Tab
The Quality Tab allows you to
Specify whether to print in color or grayscale
Control the darkness of an image (Brightness)
Adjust the contrast (Contrast)
Adjust the saturation of printed image (Saturation)
Using the Printer Driver16
Page 25
Specify the color matching for printing documents
Specify the resolution for the printout
Version Tab
The Version Tab allows you to view information about the printer driver.
Using the Printer Driver
17
Page 26
Page 27
Using the Status
Display
Page 28
Working with the Status Display
Introduction
The Status Display shows information about the current status of the printer
(and its supplies) and allows you to specify various settings such as the time
until the printer enters Energy Saver mode.
Opening the Status Display and Showing the Supplies Status
Use one of the following steps to open the Status Display:
Windows XP/Server 2003—From the Start menu, choose All Pro-
grams, then KONICA MINOLTA magicolor 2500W Utilities, and then
KONICA
Windows 2000/Me/98SE—From the Start menu, choose Programs,
then KONICA MINOLTA magicolor 2500W Utilities, and then
KONICA MINOLTA magicolor 2500W Status.
Altering the Size of the Status Display Window
From the Display menu, choose Status (Reduce) to decrease the size of
the window.
From the Display menu, choose Status (Expand) to increase the size of
the window.
MINOLTA magicolor 2500W Status.
Using the Status Display
When the background of the printer graphic is green, the printer is in
standby mode or a job is printing normally.
When the background of the printer graphic is red or yellow, there is an
error and the job has been interrupted. The status of the printer and the
error message are shown in the dialog boxes on the left.
The function areas include:
Printer Status—Displays text messages that describe the current opera-
tional status of the printer.
How to Recover—Provides you with explanations of what you need to do
in order to correct problems and recover from error conditions.
Warning Status—Displays text messages that alert you of conditions
such as low toner.
Working with the Status Display20
Page 29
Printer Status Figure—Shows a graphic representation of the printer
and indicates where the problem is.
Printing Status—Displays the status of the current print job.
Popup Setting—Allows you to choose which message(s) you want to
bring to the foreground when that particular condition occurs with the
printer.
Select Printer—Allows you to select the printer that is displayed in the
Status Display when multiple magicolor 2500Ws are connected to a single computer.
In addition, if the Startup check box is selected, the Status Display is automatically started up when the computer is started up.
Printer Information—Allows you to check various information such as
the number of prints.
Supplies Status—Displays the usage status (approximate percentage
remaining) of each toner cartridge.
Mode Setting—Allows you to specify the following:
z Auto Continue: If the Auto Continue check box is selected, print-
ing can continue even if the media size set in the
printer driver is different from the size of the
media loaded in the tray.
z Auto Toner Replace: Specifies whether or not printing stops when the
toner becomes empty. If the Auto Toner Replace
check box is selected, printing stops when the
toner becomes empty and the empty toner car
tridge moves so that it can be replaced.
Restart the printer after changing the Auto Toner
Replace setting.
z Energy Saver: Specifies the length of time until the printer
enters Energy Saver mode.
Power On Test—Performs an AIDC (Auto-Image Density Control) cali-
bration.
Print Status Sheet—Prints a list of status messages indicated by the
control panel indicators and a list of error messages.
Print Config Page—Prints the configuration page.
-
Recognizing Status Display Alerts
When the Status Display detects a printing problem, the icon on the Windows
task bar changes from green to yellow or red, depending on the severity of
the printer problem.
Recognizing Status Display Alerts
21
Page 30
Recovering from a Status Display Alert
When the Status Display notifies you of a printing problem, double-click its
icon on the Windows task bar to open the Status Display. The Status Display
identifies what type of error has occurred.
Closing the Status Display
To close the Status Display from the File menu, choose Exit.
" If you click the X button in the upper-right corner of the Status Display
window to close the window, the Status Display remains available at
the bottom right of the taskbar. Double-click the icon to open the Sta
tus Display window again.
" Wait at least 5 seconds before opening the Status Display again after
it has been closed.
-
Recovering from a Status Display Alert22
Page 31
Using Media
Page 32
Media Specifications
What types and sizes of media can I load?
Media Media Size
Inch Millimeter
A4 8.2 x 11.7 210.0 x 297.0
A5 5.9 x 8.3 148.0 x 210.0
B5 (JIS) 7.2 x 10.1 182.0 x 257.0
B5 (ISO) 6.9 x 9.8 176.0 x 250.0
Executive 7.25 x 10.5 184.0 x 267.0
Folio 8.3 x 13.0 210.0 x 330.0
Foolscap 8.0 x 13.0 203.2 x 330.2
Kai 16 7.3 x 10.2 185.0 x 260.0
Kai 32 5.1 x 7.3 130.0 x 185.0
16 K 7.7 x 10.6 195.0 x 270.0
Legal 8.5 x 14.0 215.9 x 355.6
Government Legal 8.5 x 13.0 216.0 x 330.0
Letter 8.5 x 11.0 215.9 x 279.4
Letter Plus 8.5 x 12.69 215.9 x 322.3
Government Letter 8.0 x 10.5 203.2 x 266.7
Statement 5.5 x 8.5 140.0 x 216.0
UK Quarto 8.0 x 10.0 203.2 x 254.0
Custom Size, Minimum 3.54 x 7.78 90.0 x 198.0
Custom Size, Maximum 8.5 x 14.0 216.0 x 356.0
J-Postcard 3.9 x 5.8 100.0 x 148.0
Double Postcard 5.8 x7.9 148.0 x 200.0
Envelope C5 6.4 x 9.0 162.0 x 229.0
Envelope C6 4.5 x 6.4 114.0 x 162.0
Envelope Com10 4.125 x 9.5 104.8 x 241.3
Envelope DL 4.3 x 8.7 110.0 x 220.0
Envelope Monarch 3.875 x 7.5 98.4 x 190.5
Envelope Chou #3 4.7 x 9.2 120.0 x 235.0
Envelope Chou #4 3.5 x 8.1 90.0 x 205.0
Envelope You #4 4.1 x 9.3 105.0 x 235.0
Photo size 4x6 4.0 x 6.0 102.0 x 152.0
Photo size 10x15 4.0 x 6.0 102.0 x 152.0
Thick, Glossy —Only supported for letter, A4, or smaller media.
Custom Size, Minimum 3.54 x 5.83 90.0 x 148.0
Custom Size, Maximum 8.5 x 11.71 216.0 x 297.0
" For custom sizes, use the printer driver to specify the settings within
the ranges shown in the above table.
Media Specifications24
Page 33
Media Types
Before purchasing a large quantity of special media, do a trial printing
with the same media and check the print quality.
Keep media on a flat, level surface in its original wrapper until it is time to
load it. For a list of approved media, refer to printer.konicaminolta.com.
Plain Paper
Capacity Tray 1 Up to 200 sheets, depending on the paper
weight
Orientation Face up
Driver
Media Type
Weight 60 to 90 g/m² (16 to 24 lb bond)
Use plain paper that is
Suitable for plain paper laser printers, such as standard office paper.
Note
Do not use the media types listed below. These could cause poor print
quality, media misfeeds, or damage to the printer.
DO NOT use plain paper that are
Coated with a processed surface (such as carbon paper, digitally gloss-
coated media, and colored paper that has been treated)
Carbon backed
Unapproved iron-on transfer media (such as heat-sensitive paper,
heat-pressure paper, and heat-press transfer paper)
Cold-water-transfer paper
Pressure sensitive
Designed specifically for inkjet printers (such as superfine paper, glossy
film, and postcards)
Already been printed on by another printer, copier, or fax machine
Dusty
Wet (or damp)
Plain paper
" Keep media between 35% and 85% relative humidity. Toner does
Layered
Media Types
not adhere well to moist or wet paper.
25
Page 34
Adhesive
Folded, creased, curled, embossed, warped, or wrinkled
Perforated, three-hole punched, or torn
Too slick, too coarse, or too textured
Different in texture (roughness) on the front and back
Too thin or too thick
Stuck together with static electricity
Composed of foil or gilt; too luminous
Heat sensitive or cannot withstand the fusing temperature (180°C
[356°F])
Irregularly shaped (not rectangular or not cut at right angles)
Attached with glue, tape, paper clips, staples, ribbons, hooks, or buttons
Acidic
Any other media that is not approved
Thick Stock
Paper thicker than 90 g/m2 (24 lb bond) is referred to as thick stock. Test all
thick stock to ensure acceptable performance and to ensure that the image
does not shift.
Capacity Tray 1 Up to 50 thick stock sheets, depending on
their thickness
Orientation Face up
Driver
Media Type
Weight 91 to 163 g/m² (25 to 43 lb)
Thick stock (91 to 163 g/m2)
" 43 lb bond is also referred to as 90 lb index stock.
DO NOT use thick stock that is
Mixed with any other media in the trays (as this will cause printer misfeed-
ing)
Media Types26
Page 35
Envelopes
Print on the front (address) side only. Some parts of the envelope consist of
three layers of paper—the front, back, and flap. Anything printed in these layered regions may be lost or faded.
Capacity Tray 1 Up to 10 envelopes, depending on their
thickness
Orientation Face up
Driver
Media Type
Weight 60 to 163 g/m² (16 to 43 lb bond)
Use envelopes that are
Envelope
Common office envelopes approved for laser printing with diagonal joints,
sharp folds and edges, and ordinary gummed flaps
" Because the envelopes pass through heated rollers, the gummed
area on the flaps may seal. Using envelopes with emulsion-based
glue avoids this problem.
Approved for laser printing
Dry
DO NOT use envelopes that have
Sticky flaps
Tape seals, metal clasps, paper clips, fasteners, or peel-off strips for seal-
ing
Transparent windows
Too rough of a surface
Material that will melt, vaporize, offset, discolor, or emit dangerous fumes
Been presealed
Media Types
27
Page 36
Labels
A sheet of labels consists of a face sheet (the printing surface), adhesive, and
a carrier sheet:
The face sheet must follow the plain paper specification.
The face sheet surface must cover the entire carrier sheet, and no adhe-
sive should come through on the surface.
You can print continuously with label sheets. However, this could affect the
media feed, depending on the media quality and printing environment. If
problems occur, stop the continuous printing and print one sheet at a time.
Format label data within your application. Try printing your data on a sheet of
plain paper first to check placement. Check your application documentation
for more information on printing labels.
Capacity Tray 1 Up to 50 label sheets, depending on their
thickness
Orientation Face up
Driver
Media Type
Weight 60 to 163 g/m² (16 to 90 lb)
Use label sheets that are
Approved for laser printers
DO NOT use label sheets that
Have labels that easily peel off
Have backing sheets that have peeled away or have exposed adhesive
Labels
" Labels may stick to the fuser, causing them to peel off and media
misfeeds to occur.
Are precut or perforated
Do not use
Shiny backed paper
OK to use
Full-page labels
(uncut)
Media Types28
Page 37
Letterhead
Format letterhead data within your application. Try printing your data on a
sheet of plain paper first to check placement.
Capacity Tray 1 Up to 50 sheets, depending on their size and
thickness
Orientation Face up
Driver
Media Type
Weight 60 to 90 g/m² (16 to 24 lb bond)
Letterhead
Postcards
Format postcard data within your application. Try printing your data on a
sheet of plain paper first to check placement.
Capacity Tray 1 Up to 50 postcards, depending on their
thickness
Orientation Face up
Driver
Media Type
Weight 60 to 163 g/m² (16 to 90 lb)
Use postcards that are
Approved for laser printers
DO NOT use postcards that are
Coated
Designed for inkjet printers
Precut or perforated
Preprinted or multicolored (may result in media mis-
feeds)
Postcard
" If the postcard is warped, press on the warped
Media Types
area before putting it in Tray 1.
29
Page 38
Folded or wrinkled
Transparencies
" Do not fan transparencies before loading them. Resulting static elec-
tricity may cause printing errors.
" If you touch the face of the transparencies with your bare hands, print
quality may be affected.
" Keep the printer path clean. Transparencies are especially sensitive to
a dirty media path. If there are shadows on either the top or the bottom
of the sheets, see
chapter 6, “Maintaining the Printer” .
" Remove transparencies as soon as possible from the output tray to
avoid static buildup.
You can print continuously with transparencies. However, this could affect the
media feed, depending on the media quality, static buildup, and printing environment.
Format the information to be printed on the transparencies within your application. Try printing your data on a sheet of plain paper first to check placement.
" If you have problems feeding 50 sheets, try loading only 1–10 sheets
at a time. Loading a large number of transparencies at one time may
cause static buildup, thus causing feeding problems.
Capacity Tray 1 Up to 50 transparencies, depending on their
thickness
Orientation Face up
Driver
Media Type
Transparency
Media Types30
Page 39
Use transparencies that are
Approved for laser printing
DO NOT use transparencies that
Have static electricity that will cause them to stick together
Are specified for inkjet printers
Glossy
Test all glossy to ensure acceptable performance and to ensure that the
image does not shift.
Capacity Tray 1 Up to 50 glossy sheets, depending on their
thickness
Orientation Face up
Driver
Media Type
Weight 60 to 90 g/m² (16 to 24 lb)
DO NOT use glossy that is
Mixed with any other media in the trays (as this will cause printer misfeed-
ing)
Specified for inkjet printers
Glossy
What Is the Guaranteed Imageable (Printable) Area?
The printable area on all media sizes is
up to 4 mm (0.157") from the edges of
the media.
Each media size has a specific imageable area, the maximum area on which
the printer can print clearly and without
distortion.
This area is subject to both hardware
limits (the physical media size and the
margins required by the printer) and
software constraints (the amount of
memory available for the full-page frame buffer). The guaranteed imageable
(printable) area for all media sizes is the page size minus 4 mm (0.157") from
all edges of the media.
a
a
Printable
Area
a
a = 4 mm (0.157")
Media Types
a
31
Page 40
" When printing in color on legal-size media, the bottom margin is
17.0 mm (0.669").
" When printing on glossy, the top margin is 10 mm (0.394").
Imageable Area—Envelopes
Envelopes have a nonguaranteed imageable area that varies with envelope
type.
" The envelope
print orientation is determined
by your application.
Nonimageable area 4 mm (0.157")
Nonguaranteed area
Guaranteed
area
Page Margins
Margins are set through your application. Some applications allow you to set
custom page sizes and margins while others have only standard page sizes
and margins from which to choose. If you choose a standard format, you may
lose part of your image (due to imageable area constraints). If you can cus
tom-size your page in your application, use those sizes given for the imageable area for optimum results.
-
Media Types32
Page 41
Loading Media
How do I load media?
Take off the top and bottom sheets of a
ream of paper. Holding a stack of approximately 200 sheets at a time, fan the
stack to prevent static buildup before
inserting it in a tray.
" Do not fan transparencies.
Note
Although this printer was designed for printing on a wide range of
media types, it is not intended to print exclusively on a single media
type except plain paper. Continuous printing on media other than plain
paper (such as envelopes, labels, thick stock, or transparencies) may
adversely affect print quality or reduce engine life.
When refilling media, first remove any media remaining in the tray. Stack it
with the new media, even the edges, then reload it.
Do not mix media of different types and sizes, as this will cause media misfeeds.
Tray 1 (Multipurpose Tray)
For details on the types and sizes of media that can be printed from Tray 1,
refer to
“Media Specifications” on page 24.
Loading Plain Paper
1 Open Tray 1.
Loading Media
33
Page 42
2 Slide the media guides to pro-
vide more space between them.
3 Load the paper face up in the
tray.
" Do not load paper above
the M mark. Up to 200
sheets (80 g/m
plain paper can be
loaded into the tray at
one time.
2
[22 lb]) of
Loading Media34
Page 43
4 Slide the media guides against
the edges of the paper.
Other Media
When loading media other than plain paper, set the media mode (for example, Envelope, Label, Thick Stock, or Transparency) in the driver for optimum
print quality.
Loading Envelopes
1 Open Tray 1.
2 Remove any media in the tray.
Loading Media
35
Page 44
3 Slide the media guides to pro-
vide more space between them.
4 Load the envelopes flap side
down in the tray.
" Before loading enve-
lopes, press them down
to make sure that all air is
removed, and make sure
that the folds of the flaps
are firmly pressed, other
wise the envelopes may
become wrinkled or a
media misfeed may
occur.
-
" Up to 10 envelopes can be loaded into the tray at one time.
" For envelopes with the
flap along the long edge,
load the envelopes with
the flap toward the left of
the printer.
Loading Media36
Page 45
5 Slide the media guides against
the edges of the envelopes.
6 Pull the lever, and then open the
top cover.
" If there is paper in the
output tray, remove it,
and then fold up the out
put tray before opening
the top cover.
" Do not touch the transfer
belt.
-
Loading Media
37
Page 46
7 Raise the fuser separator levers
on the fuser unit.
Note
Since a media misfeed or
decreased print quality may
occur, be s ure to return the levers
on the fuser unit to the setting for
plain paper before printing on
media other than envelopes.
Loading Media38
Page 47
8 Carefully close the top cover.
" Before printing on media
other than envelopes, be
sure to move the fuser
separator levers on the
fuser unit to its original
position.
Loading Label Sheets/Postcards/Thick Stock/ Transparencies
1 Open Tray 1.
2 Remove any media in the tray.
Loading Media
39
Page 48
3 Slide the media guides to pro-
vide more space between them.
4 Load the media face up in the
tray.
" Up to 50 sheets can be
loaded into the tray at
one time.
5 Slide the media guides against
the edges of the media.
Loading Media40
Page 49
Manual Duplexing
Select paper with high opacity for duplex (double-sided) printing. For best
results, print a small quantity to make sure the opacity is acceptable.
Only plain paper can be used for manual duplexing. Other types of paper
cannot be used.
How do I manually duplex?
1 In the printer driver (Layout tab/Double Sided), select Manual Double
Sided.
" To print a guide for manual duplex printing on the first page, select
the Print Guide Paper check box and begin printing.
" Select the necessary settings for Binding Position and Image
Shift.
2 From the Print dialog box of your application, select the necessary set-
tings and print all pages.
3 After printing one side, remove the remaining paper from Tray 1.
4 Remove the single-sided print-
outs from the output tray, and
then insert them into Tray 1,
printed side down.
" Align the edges of the
paper removed from the
output tray, and then be
sure that the paper is flat
when it is loaded into the
tray. Media misfeeds may
occur if the edges of the
paper are not aligned or
the paper is not flat.
" If the leading edge of the paper is curled, flatten it before loading.
5 Click Proceed on the screen of your PC or press the Cancel key (less
than 5 seconds).
Printing of the back of the paper begins.
" If a misfeed occurs during duplex printing, printing cannot continue
from the point where it was stopped after the misfeed is cleared.
Repeat the procedure starting with step 2.
Manual Duplexing
41
Page 50
Output Tray
All printed media is output to the face-down output tray on top of the printer.
This tray has a capacity of approximately 200 sheets (A4/Letter) of 80 g/m2
(22 lb) paper.
" If the media is stacked too high in the output tray, your printer may
experience media misfeeds, excessive media curl, or static buildup.
" Remove transparencies as soon as possible from the output tray to
avoid static buildup.
Media Storage
How do I store media?
Keep media on a flat, level surface in its original wrapper until it is time to
load it.
Media that has been stored for a long time out of its packaging may dry up
too much and cause misfeeding.
If media has been removed from its wrapper, place it in its original pack-
aging and store in a cool, dark place on a level surface.
Avoid moisture, excessive humidity, direct sunlight, excessive heat (above
35°C [95°F]), and dust.
Avoid media leaning against other objects or placing it in an upright posi-
tion.
Before using stored media, do a trial printing and check print quality.
Output Tray42
Page 51
Replacing
Consumables
Page 52
Replacing Consumables
Note
Failure to follow instructions as outlined in this manual could result in
voiding your warranty.
Refilled Toner Cartridges
Note
Do not use refilled toner cartridges. Any damage to the printer or quality
problems caused by a refilled toner cartridge will void your warranty. No
technical support is provided to recover from these problems.
About Toner Cartridges
Your printer uses four toner cartridges: black, yellow, magenta, and cyan.
Handle the toner cartridges carefully to avoid spilling toner inside the printer
or on yourself.
" Install only new toner cartridges in your printer. If a used toner car-
tridge is installed, the indicator message will not clear and the supplies
status in the Status Display will not be updated.
" The toner is nontoxic. If you get toner on your skin, wash it off with
cool water and a mild soap. If you get toner on your clothes, lightly
dust them off as best as you can. If some toner remains on your
clothes, use cool, not hot water, to rinse the toner off.
CAUTION
If you get toner in your eyes, wash it out immediately with cool water
and consult a doctor.
" Contact the following URL for recycling information.
US:http://printer.konicaminolta.net/products/recycle/index.asp
Europe:http://www.minolta-qms.nl/nlen/frames/cleanplanet.htm
Replacing Consumables44
Page 53
When replacing a toner cartridge, refer to the following table. For optimum
print quality and performance, use only approved KONICA MINOLTA toner
cartridges for your specific printer type, as listed in the table below. If you
open the top cover, you can find your printer type and the toner cartridge part
numbers on the consumables reorder label inside your printer.
Printer
Typ e
Printer Part
Number
AM A00V-011
EU
AP A00V-041
GC A00V-081
A00V-021
A00V-031
Toner Cartridge Type Toner Cartridge
Part Number
Standard-Capacity Toner Cartridge -Yellow (Y) 1710587-001
Standard-Capacity Toner Cartridge -Magenta (M) 1710587-002
Standard-Capacity Toner Cartridge -Cyan (C) 1710587-003
High-Capacity Toner Cartridge - Black (K) 1710587-004
High-Capacity Toner Cartridge - Yellow (Y) 1710587-005
High-Capacity Toner Cartridge - Magenta (M) 1710587-006
High-Capacity Toner Cartridge - Cyan (C) 1710587-007
Standard-Capacity Toner Cartridge -Yellow (Y) 1710589-001
Standard-Capacity Toner Cartridge -Magenta (M) 1710589-002
Standard-Capacity Toner Cartridge -Cyan (C) 1710589-003
High-Capacity Toner Cartridge - Black (K) 1710589-004
High-Capacity Toner Cartridge - Yellow (Y) 1710589-005
High-Capacity Toner Cartridge - Magenta (M) 1710589-006
High-Capacity Toner Cartridge - Cyan (C) 1710589-007
Standard-Capacity Toner Cartridge -Yellow (Y) 1710590-001
Standard-Capacity Toner Cartridge -Magenta (M) 1710590-002
Standard-Capacity Toner Cartridge -Cyan (C) 1710590-003
High-Capacity Toner Cartridge - Black (K) 1710590-004
High-Capacity Toner Cartridge - Yellow (Y) 1710590-005
High-Capacity Toner Cartridge - Magenta (M) 1710590-006
High-Capacity Toner Cartridge - Cyan (C) 1710590-007
Standard-Capacity Toner Cartridge -Yellow (Y) 1710599-001
Standard-Capacity Toner Cartridge -Magenta (M) 1710599-002
Standard-Capacity Toner Cartridge -Cyan (C) 1710599-003
High-Capacity Toner Cartridge - Black (K) 1710599-004
High-Capacity Toner Cartridge - Yellow (Y) 1710599-005
High-Capacity Toner Cartridge - Magenta (M) 1710599-006
High-Capacity Toner Cartridge - Cyan (C) 1710599-007
Replacing Consumables
45
Page 54
Printer
Typ e
Printer Part
Number
TW A00V-071
Toner Cartridge Type Toner Cartridge
Standard-Capacity Toner Cartridge -Yellow (Y) 1710587-001
Standard-Capacity Toner Cartridge -Magenta (M) 1710587-002
Standard-Capacity Toner Cartridge -Cyan (C) 1710587-003
High-Capacity Toner Cartridge - Black (K) 1710587-004
High-Capacity Toner Cartridge - Yellow (Y) 1710587-005
High-Capacity Toner Cartridge - Magenta (M) 1710587-006
High-Capacity Toner Cartridge - Cyan (C) 1710587-007
Part Number
Replacing Consumables46
Page 55
Keep toner cartridges:
In their packaging until you’re ready to install them.
In a cool, dry location away from sunlight (due to heat).
The maximum storage temperature is 35° C (95° F) and the maximum
storage humidity is 85% (noncondensing). If the toner cartridge is moved
from a cold place to a warm, humid place, condensation may occur,
degrading print quality. Allow the toner to adapt to the environment for
about one hour before use.
Level during handling and storage.
Do not hold, stand or store
cartridges on their ends or turn
them upside down; the toner
inside the cartridges may
become caked or unequally
distributed.
Away from salty air and corrosive gases such as aerosols.
Replacing Consumables
47
Page 56
Replacing a Toner Cartridge
Note
Be careful not to spill toner while replacing a toner cartridge. If toner
spills, immediately wipe it off with a soft, dry cloth.
When the toner is empty, the toner indicator lights up. Follow the procedure
described below to replace the toner cartridge.
1 Check the control panel to see which color of toner is empty.
As an example, the procedure for replacing the cyan toner cartridge is
described below.
" If the Auto Toner Replace check box of Mode Setting in the Status
Display was selected, printing stops when the toner is empty, and
the empty toner cartridge moves so that it can be replaced. Skip to
step 3.
2 Press the Rotate Toner key.
The lit indicator for the cyan toner goes off, and then the toner cartridge
carousel rotates. When the cyan toner cartridge is positioned so that it
can be replaced, the indicator for the cyan toner lights up again.
" Press the Rotate Toner key once to move the cyan toner cartridge
so that it can be replaced. With each additional press of the Rotate
Toner key, the black, yellow, then magenta toner cartridge moves
so that they can be replaced. The indicator for the toner cartridge
that was moved so that it can be replaced lights up.
Replacing Consumables48
Page 57
3 Pull the lever, and then open the
top cover.
" If there is paper in the
output tray, remove it,
and then fold up the out
put tray before opening
the top cover.
" Do not touch the transfer
belt.
4 Check that the toner cartridge to
be replaced has been moved to
the front, and then open the front
cover.
-
" You can identify the toner
cartridge by the color of
the handle and by the let
ter molded into the handle: C (cyan), M
(magenta), Y (yellow)
and K (black).
Replacing Consumables
-
49
Page 58
5 Pull the handle on the toner car-
tridge toward you, and then pull
the toner cartridge up to remove
it.
" Do not manually rotate
the toner cartridge carousel. In addition, do not
rotate the carousel with
force, otherwise it may be
damaged.
Note
Dispose of the empty toner cartridge according to your local
regulations. Do not burn the toner cartridge.
6 Prepare a new toner cartridge.
7 Shake the cartridge a few times
to distribute the toner.
" Make sure that the toner
roller cover is securely
attached before shaking
the toner cartridge.
Replacing Consumables50
Page 59
8 Remove the cover from the
toner roller.
" Do not touch or scratch
the toner roller.
9 Align the shaft on each end of
the toner cartridge with its holders, and then insert the cartridge.
" Before inserting the toner
cartridge, make sure that
the color of the toner car
tridge to be installed is
the same as the label on
the toner cartridge carou
sel.
-
-
10 Press down on the toner car-
tridge until it snaps into place.
Replacing Consumables
51
Page 60
11 Close the front cover.
12 Carefully close the top cover.
" When the top cover is
closed, the black toner
cartridge automatically
moves so that it can be
replaced. With each
press of the Rotate Toner
key, the yellow, then
magenta toner cartridge
moves so that it can be
replaced.
" If the Auto Toner Replace
check box has been
selected in Mode Setting
of the Status Display,
closing the top cover after
replacing the toner car
tridge automatically moves the next empty toner cartridge so that it
can be replaced.
If there are no more empty toner cartridges, the printer warms up,
then is automatically reset to be ready to print.
13 Press the Cancel key to reset the printer and clear the indicator message.
-
" If no operation is performed for 30 seconds after the top cover is
closed, the printer automatically resets.
" The printer must complete a calibration cycle (less than 2 minutes)
after a toner cartridge has been replaced. If you open a cover
before the printer is reset, the calibration stops, then starts over
again after the cover is closed.
Replacing Consumables52
Page 61
Replacing the Drum Cartridge
1 Pull the lever, and then open the
top cover.
" If there is paper in the
output tray, remove it,
and then fold up the output tray before opening
the top cover.
" Do not touch the transfer
belt.
2 Carefully pull out the drum car-
tridge.
Note
Dispose of the used drum cartridge according to your local
regulations. Do not burn the drum cartridge.
Replacing Consumables
53
Page 62
3 Prepare the new drum cartridge.
" Do not touch the PC
drum on the drum cartridge.
4 Install the new drum cartridge.
5 Carefully close the top cover.
Replacing Consumables54
Page 63
" The printer must complete a calibration cycle (less than 2 minutes)
after the drum cartridge has been replaced. If you open a cover
before the printer is reset, the calibration stops, then starts over
again after the cover is closed.
Replacing Consumables
55
Page 64
Page 65
Maintaining the
Printer
Page 66
Maintaining the Printer
CAUTION
Read all caution and warning labels carefully, making sure to follow any
instructions contained in them. These labels are located on the inside of
the printer’s covers and the interior of the printer body.
Handle the printer with care to preserve its life. Abuse may cause damage
and void your warranty. If dust and paper scraps remain on the inside or out
side of the printer, printer performance and print quality will suffer, so the
printer should be cleaned periodically. Keep the following guidelines in mind.
WARNING!
Turn off the printer, unplug the power cord, and disconnect all interface
cables before cleaning. Do not spill water or detergent into the printer;
otherwise the printer will be damaged and an electric shock may occur.
CAUTION
The fuser unit is hot. When the right side cover is opened, the
fuser unit temperature drops gradually (one hour wait time).
Be careful when cleaning the inside of the printer or removing media mis-
feeds, as the fuser unit and other internal parts may be very hot.
Do not place anything on top of the printer.
Use a soft cloth to clean the printer.
Never spray cleaning solution directly on the printer’s surface; the spray
could penetrate through the air vents of the printer and damage the internal circuits.
Avoid using abrasive or corrosive solutions or solutions that contain sol-
vents (such as alcohol and benzene) to clean the printer.
Always test any cleaning solution (such as mild detergent) on a small
inconspicuous area of your printer to check the solution’s performance.
Never use sharp or rough implements, such as wire or plastic cleaning
pads.
Always close the printer’s covers gently. Never subject the printer to vibra-
tion.
Do not cover the printer immediately after using it. Turn it off and wait until
it cools down.
-
Maintaining the Printer58
Page 67
Do not leave the printer’s covers open for any length of time, especially in
well-lit places; light may damage the drum cartridge.
Do not open the printer during printing.
Do not tap media stacks on the printer.
Do not lubricate or disassemble the printer.
Do not tilt the printer.
Do not touch the electrical contacts, gears, or laser devices. Doing so
may damage the printer and cause the print quality to deteriorate.
Keep media in the output tray at a minimum level. If the media is stocked
too high, your printer may experience media misfeeds and excessive
media curl.
Keep the printer level to avoid
toner spillage.
When lifting the printer, grasp
the areas shown in the figure.
If you get toner on your skin,
wash it off with cool water and a mild soap.
CAUTION
If you get toner in your eyes, wash it out immediately with cool water
and consult a doctor.
Make sure any parts removed during cleaning are replaced before you
plug in the printer.
Maintaining the Printer
59
Page 68
Cleaning the Printer
Ready Error
Cancel
Y
M
C
K
Rotate
Toner
CAUTION
Be sure to turn off the printer and unplug the power cord before
cleaning.
Exterior
Control Panel Ventilation Grille
Printer Exterior
Filter
Cleaning the Printer60
Page 69
Interior
Cleaning the Media Feed Roller and Laser Lens
1 Pull the lever, and then open the
top cover.
" If there is paper in the
output tray, remove it,
and then fold up the out
put tray before opening
the top cover.
-
" Do not touch the transfer
belt.
2 Slowly pull out the drum car-
tridge.
Cleaning the Printer
61
Page 70
Note
Position the removed drum cartridge as
shown in the illustration at the right.
Be sure to keep the drum cartridge
horizontal and place it where it will not
become dirty.
Do not leave the drum cartridge
removed for more than 15 minutes, and
do not place the removed drum cartridge
in a location where it would be exposed
to direct light (such as sunlight).
3 Clean the media feed rollers by
wiping them with a soft, dry
cloth.
BOTTOM
Cleaning the Printer62
Page 71
4 Clean the laser lens by wiping it
with a soft, dry cloth.
5 Reinstall the drum cartridge.
BOTTOM
Cleaning the Printer
63
Page 72
6 Carefully close the top cover.
Storing the Printer
Note
If this printer is not to be used
for an extended period of
time, store the printer with the
fuser separator levers raised
(set to the envelope position).
Storing the Printer64
Page 73
Note
Since a media misfeed or
decreased print quality may
occur, be sure to return the
levers on the fuser unit to the
setting for plain paper before
printing on media other than
envelopes.
Storing the Printer
65
Page 74
Page 75
Troubleshooting
Page 76
Introduction
This chapter provides information to aid you in resolving printer problems you
may encounter, or at least guide you to the proper sources for help.
Preventing media misfeeds Page 69
Understanding the media path Page 70
Indicator Messages Page 70
Clearing media misfeeds Page 73
Solving problems with media misfeeds Page 79
Solving other problems Page 81
Solving problems with printing quality Page 84
Introduction68
Page 77
Preventing Media Misfeeds
Make sure that...
Media matches the printer specifications.
Media is flat, especially on the leading edge.
The printer is on a hard, flat, level surface.
You store media in a dry location away from moisture and humidity.
You remove transparencies from the output tray immediately after printing to
avoid static buildup.
You always adjust the media guides in Tray 1 after inserting the media (a
guide that is not properly adjusted can cause poor print quality, media misfeeds, and printer damage).
You load the media printing-side up in the tray (many manufacturers place an
arrow on the end of the wrapper to indicate the printing side).
Avoid...
Media that is folded, wrinkled, or excessively curled.
Double feeding (remove the media and fan the sheets—they may be sticking
together).
Fanning transparencies since this causes static.
Loading more than one type/size/weight of media in a tray at the same time.
Overfilling the trays.
Allowing the output tray to overfill (the output tray has a 200-sheet capacity—
misfeeding may occur if you allow media to accumulate more than 200
sheets at one time).
Allowing the output tray to fill with more than a few transparencies.
Preventing Media Misfeeds
69
Page 78
Understanding the Media Path
Understanding the printer’s media path will help you locate media misfeeds.
1 Output tray
2 Transfer belt unit
3 Toner cartridge carousel
4 Drum cartridge
5 Tray 1
6 Fuser unit
1
2
3
4
5
Indicator Messages
The control panel indicators (Ready, Error) provide information about your
printer and help you locate each problem.
Error Messages
These messages indicate errors which you must correct before a print job
can continue or the printer status return to “Ready”.
6
Ready
indicator
(green)
Blinking Blinking Communication Error Check the printer
Error
indicator
(orange)
Condition Action
cable.
Print Over-run Turn off the printer.
After a few seconds,
turn on the printer.
Change to a lower
resolution.
Understanding the Media Path70
Page 79
Ready
indicator
(green)
Rapid blinking alternately
Off Blinking Media empty Load media into Tray
Off On Front cover or top cover
Error
indicator
(orange)
Condition Action
The tray ran out of paper
while printing.
No media in the tray
specified in the printer
driver.
Media size error
If the “Auto Continue”
has been activated in the
Status Display, the sheet
already fed in, is auto
matically ejected after a
predetermined time.
Waiting to print the back
of the paper during manual duplex printing
Media jam Clear the jam, close
The drum cartridge or
toner cartridge is not
installed.
is open.
Load media into
Tray 1.
Load the appropriate
type of media into
Tray 1.
Load the appropriate
size media into Tray 1.
-
Insert the paper so
that the back can be
printed, and then
press the Cancel key
(less than 5 seconds).
For details, refer to
“Manual Duplexing”
on page 41.
1.
the covers, and then
continue with the print
job.
Install the drum cartridge and all toner
cartridges.
Close the front cover
and top cover.
Indicator Messages
71
Page 80
Service Message
This message indicates a more serious fault that can only be corrected by a
customer service engineer.
Ready
indicator
(green)
Off Rapid blink-
Error
indicator
(orange)
ing
Condition Action
Fatal error Turn the printer
off, then on again.
If the problem
persists, contact
your vendor or
authorized ser
vice provider.
-
Indicator Messages72
Page 81
Clearing Media Misfeeds
To avoid damage, always remove misfed media gently, without tearing it. Any
pieces of media left in the printer, whether large or small, can obstruct the
media path and cause further misfeeds. Do not reload media that has misfed.
Note
The image is not fixed on the media before the fusing process. If you
touch the printed surface, the toner may stick to your hands, so be
careful not to touch the print face when removing the misfed media.
Make sure not to spill any toner inside the printer.
CAUTION
Unfused toner can dirty your hands, clothes, or anything else it gets on.
If you accidentally get toner on your clothes, lightly dust them off as
best as you can. If some toner remains on your clothes, use cool, not
hot water, to rinse the toner off. If toner gets on your skin, wash it off
with cool water and a mild soap.
CAUTION
If you get toner in your eyes, wash it out immediately with cool water
and consult a doctor.
If, after clearing the media misfeed, the misfeed message in the control panel
window persists, open and close the printer’s covers. This should clear the
misfeed message.
Clearing Media Misfeeds
73
Page 82
Clearing Procedures
1 Pull the lever, and then open the
top cover.
" If there is paper in the
output tray, remove it,
and then fold up the output tray before opening
the top cover.
" Do not touch the transfer
belt.
2 Slowly pull out the drum car-
tridge.
Clearing Media Misfeeds74
Page 83
Note
Position the removed drum cartridge as
shown in the illustration at the right.
Be sure to keep the drum cartridge
horizontal and place it where it will not
become dirty.
Do not leave the drum cartridge
removed for more than 15 minutes, and
do not place the removed drum cartridge
in a location where it would be exposed
to direct light (such as sunlight).
3 Push the fuser separator levers
back as far as possible.
Clearing Media Misfeeds
75
Page 84
4 Remove any misfed media.
Clearing Media Misfeeds76
Page 85
5 Return the fuser separator
levers to their original positions.
6 Reinstall the drum cartridge.
Clearing Media Misfeeds
77
Page 86
7 Carefully close the top cover.
Clearing Media Misfeeds78
Page 87
Solving Problems with Media Misfeeds
" Frequent misfeeds in any area indicate that area should be checked,
repaired, or cleaned. Repeated misfeeds may also happen if you’re
using unsupported print media.
Symptom Cause Solution
Several
sheets go
through the
printer
together.
Media misfeed message stays
on.
Media is
misfeeding.
The front edges of
the media are not
even.
The media is moist
from humidity.
Too much static electricity is present.
Top cover needs to
be opened and
closed again to reset
the printer.
Some media remains
misfed in the printer.
The media is not correctly positioned in
the tray.
The number of sheets
in the tray exceeds
the maximum
allowed.
The media guides are
not correctly adjusted
to the media size.
Warped or wrinkled
media is loaded in the
tray.
The media is moist
from humidity.
The recommended
transparency or label
sheet is facing the
wrong way in Tray 1.
Remove the media and even up the
front edges, then reload it.
Remove the moist media and replace it
with new, dry media.
Do not fan transparencies.
Open and close the top cover of the
printer again.
Recheck the media path and make
sure that you have removed all of the
misfed media.
Remove the misfed media and reposition the media properly in the tray.
Remove the excess media and reload
the correct number of sheets in the
tray.
Adjust the media guides in the Tray 1
to match the size of the media.
Remove the media, smooth it out, and
reload it. If it still misfeeds, do not use
that media.
Remove the moist media and replace it
with new, dry media.
Load the transparencies or label
sheets according to the manufacturer’s
instructions.
Solving Problems with Media Misfeeds
79
Page 88
Symptom Cause Solution
Media is
misfeeding.
Envelopes are facing
the wrong way in Tray
1.
Transparencies have
collected static elec
tricity in the tray.
Unsupported media
(wrong size, thick
ness, type, etc.) is
being used.
The media feed roller
is dirty.
-
-
Load the envelopes in Tray 1 so the
flaps are facing down.
If the flaps are on the long edge, load
the envelopes with the flap toward the
left of the printer.
Remove the transparencies and load
them in Tray 1 one sheet at a time. Do
not fan transparencies before loading
them.
Use KONICA MINOLTA-approved
media.
See “Media Specifications” on page 24
for supported size.
Clean the media feed roller.
For more details, refer to “Interior” on
page 61.
Solving Problems with Media Misfeeds80
Page 89
Solving Other Problems
" To order KONICA MINOLTA consumables, go to www.q-shop.com.
Symptom Cause Solution
Printer
power is not
on.
Printing
takes too
much time.
Blank pages
come out
during print
ing.
The power cord is not
correctly plugged into
the outlet.
Something is wrong
with the outlet connected to the printer.
The power switch is
not correctly turned
on (I position).
The printer is connected to an outlet
with a voltage or fre
quency that does not
match the printer
specifications.
The printer is set to a
slow printing mode
(for example, thick
stock or transpar
ency).
The printer is set to
power saving mode.
The job is very complex.
A toner cartridge for a
different region or an
unapproved toner
cartridge is installed.
One or more of the
toner cartridges are
-
defective or empty.
The wrong media is
being used.
Turn off the printer, confirm that the
power cord is correctly plugged into the
outlet, and then turn on the printer.
Plug another electrical appliance into
the outlet and see whether it operates
properly.
Turn the power switch off (O position),
then turn it back to the on (I position).
Use a power source with the specifications listed in appendix A, “Technical
-
Specifications.”
It takes more time to print with special
media. When using regular paper,
make sure that the media type is set
-
properly in the driver.
It takes time for printing to start in
power saving mode.
Wait. No action needed.
Install a KONICA MINOLTA toner
cartridge approved for your specific
printer.
Check the toner cartridges. The image
will not be printed if the cartridges are
empty.
Check that the media type set in the
driver matches the media loaded in the
printer.
Solving Other Problems
81
Page 90
Symptom Cause Solution
Not all pages
print.
Printer
resets or
turns off fre
quently.
With N-up on
multiple copies, the output is
incorrect.
You hear
unusual
noises.
The printer has the
wrong kind of cable,
or the printer is not
configured for the
correct cable and
port.
The Cancel key was
pressed.
The tray is empty. Check that the trays are loaded with
A document is printed
with an overlay file
which has been created by a non-magicolor 2500W driver.
The power cord is not
correctly plugged into
-
the outlet.
A system error
occurred.
Both the driver and
the application have
been set for collation.
The printer is not
level.
There is a foreign
object stuck inside
the printer.
Check your cable.
Make sure no one pressed the Cancel
key while your job was printing.
media, in place, and secure.
Print the overlay file using a magicolor
2500W driver from the magicolor
2500W Utilities and Documentation
CD-ROM.
Turn off the printer, confirm that the
power cord is correctly plugged into the
outlet, and then turn on the printer.
Contact Technical Support with the
error information.
For N-up on multiple copies, choose
Collate only in the driver’s Basic Tab.
Do not set collation in the application.
Put the printer on a flat, hard, level surface not to exceed ±1° slant in any
direction.
Turn off the printer and remove the
object. If you cannot remove it, contact
Technical Support.
Solving Other Problems82
Page 91
Symptom Cause Solution
Media is
wrinkled.
The media is moist
from humidity or hav
ing water spilled on it.
The media feed roller
or fuser unit is defective.
Unsupported media
(wrong size, thickness, type, etc.) is
being used.
Envelopes are being
printed with the fuser
separator levers in
the plain paper posi
tion.
-
Remove the moist media and replace it
-
with new, dry media.
Check them for damage. If necessary,
contact Technical Support with the
error information.
Use KONICA MINOLTA-approved
media. See “Media Specifications” on
page 24 for supported sizes and types.
For a complete list of approved media,
go to www.printer.konicaminolta.com.
Before printing envelopes, place the
fuser separator levers in the envelope
position.
Solving Other Problems
83
Page 92
Solving Problems with Printing Quality
Symptom Cause Solution
Nothing is
printed, or
there are
blank spots
on the
printed page.
One or more of the
toner cartridges are
defective.
The printer driver is
not set correctly.
The drum cartridge is
defective.
The media is moist
from humidity.
The media set in the
printer driver mismatches the media
loaded in the printer.
The power source
does not match the
printer specifications.
Several sheets are
being fed at the same
time.
Media is not set properly in the tray.
The printer is not
level.
Remove the toner cartridge and check
for damage. If it is damaged, replace it.
Select the proper setting in the printer
driver to switch from transparencies to
plain paper.
Remove the drum cartridge and check
for damage. If it is damaged, replace it.
Adjust the humidity for media storage.
Remove the moist media and replace it
with new, dry media.
Load the correct media in the printer.
Use a power source with the proper
specifications.
Remove the media from the tray and
check for static electricity. Fan plain
paper or other media (but not transpar
encies), and replace it in the tray.
Remove the media, tap it to straighten
it out, return it to the tray, and realign
the media guides.
Put the printer on a flat, hard, level surface not to exceed ±1° slant in any
direction.
-
Solving Problems with Printing Quality84
Page 93
Symptom Cause Solution
Entire sheet
is printed in
black or
color.
One or more of the
toner cartridges are
defective.
The drum cartridge is
defective.
Remove the toner cartridge and check
for damage. If it is damaged, replace it.
Remove the drum cartridge and check
for damage. If it is damaged, replace it.
Image is too
light; there is
low image
density.
Image is too
dark.
Laser lens is dirty. Clean the laser lens.
The media is moist
from humidity.
There is not much
toner left in the car
tridge.
One or more of the
toner cartridges are
defective.
Media type is set
incorrectly.
One or more of the
toner cartridges are
defective.
The drum cartridge is
defective.
Remove the moist media and replace
with new, dry media.
Replace the toner cartridge.
-
Remove the toner cartridge and check
for damage. If it is damaged, replace it.
When printing envelopes, labels, postcards, thick stock, or transparencies,
specify the appropriate media type in
the printer driver.
Remove the toner cartridge and check
for damage. If it is damaged, replace it.
Remove the drum cartridge and check
for damage. If it is damaged, replace it.
Solving Problems with Printing Quality
85
Page 94
Symptom Cause Solution
Image is
blurred;
background
is lightly
stained;
there is
insufficient
gloss of the
printed
image.
One or more of the
toner cartridges are
defective.
The drum cartridge is
defective.
Remove the toner cartridge and check
for damage. If it is damaged, replace it.
Remove the drum cartridge and check
for damage. If it is damaged, replace it.
The print or
color density
is uneven.
Irregular
print or mottled image
appears.
One or more of the
toner cartridges are
defective or low.
The drum cartridge is
defective.
The printer is not
level.
The media is moist
from humidity.
Unsupported media
(wrong size, thick
ness, type, etc.) is
being used.
One or more of the
toner cartridges are
defective.
The drum cartridge is
defective.
The fuser separator
levers are adjusted
for envelope printing.
-
Install new toner cartridges.
Remove the drum cartridge and check
for damage. If it is damaged, replace it.
Put the printer on a flat, hard, level surface not to exceed ±1° slant in any
direction.
Adjust the humidity in the media storage area.
Remove the moist media and replace it
with new, dry media.
Use KONICA MINOLTA-approved
media. See
page 24 for supported sizes.
Remove the toner cartridge and check
for damage. If it is damaged, replace it.
Remove the drum cartridge and check
for damage. If it is damaged, replace it.
Return the fuser separator levers to
the plain paper setting.
“Media Specifications” on
Solving Problems with Printing Quality86
Page 95
Symptom Cause Solution
There is
insufficient
fusing or the
image
comes off
when
rubbed.
There are
toner
smudges or
residual
images.
The media is moist
from humidity.
Unsupported media
(wrong size, thickness, type, etc.) is
being used.
Media type is set
incorrectly.
The fuser separator
levers are adjusted
for envelope printing.
One or more of the
toner cartridges are
defective or installed
incorrectly.
The fuser separator
levers are adjusted
for envelope printing.
Remove the moist media and replace it
with new, dry media.
Use KONICA MINOLTA-approved
media. See “Media Specifications” on
page 24 for supported sizes.
When printing envelopes, labels, postcards, thick stock, or transparencies,
specify the appropriate media type in
the printer driver.
Return the fuser separator levers to
the plain paper setting.
Remove the toner cartridge and check
for damage. If it is damaged, replace it.
Return the fuser separator levers to
the plain paper setting.
There are
toner
smudges on
the back side
of the page
(whether or
not it has
been
duplexed).
The media transfer
roller is dirty.
The media path is
dirty with toner.
One or more of the
toner cartridges are
defective.
The drum cartridge is
defective.
Clean the media transfer roller.
If you think the transfer roller should be
replaced, contact Technical Support
with the error information.
Print several blank sheets and the
excess toner should disappear.
Remove the toner cartridge and check
for damage. If it is damaged, replace it.
Remove the drum cartridge and check
for damage. If it is damaged, replace it.
Solving Problems with Printing Quality
87
Page 96
Symptom Cause Solution
Abnormal
areas (white,
black, or
color) appear
in a regular
pattern.
The laser lens is dirty. Clean the laser lens.
The toner cartridge is
defective.
The drum cartridge is
defective.
Remove the toner cartridge with the
color causing the abnormal image.
Replace it with a new toner cartridge.
Remove the drum cartridge and check
for damage. If it is damaged, replace it.
Image
defects.
Lateral lines
or bands
appear on
image.
Colors look
drastically
wrong.
The laser lens is dirty. Clean the laser lens.
The toner cartridge is
leaking.
The toner cartridge is
defective.
The drum cartridge is
defective.
The printer is not
level.
The media path is
dirty with toner.
One or more of the
toner cartridges are
defective.
The drum cartridge is
defective.
One or more of the
toner cartridges are
defective.
One or more of the
toner cartridges are
low or empty.
Remove the toner cartridge and check
for damage. If it is damaged, replace it.
Remove the toner cartridge with the
color causing the abnormal image.
Replace it with a new toner cartridge.
Remove the drum cartridge and check
for damage. If it is damaged, replace it.
Put the printer on a flat, hard, level surface not to exceed ±1° slant in any
direction.
Print several sheets and the excess
toner should disappear.
Remove the toner cartridge and check
for damage. If it is damaged, replace it.
Remove the drum cartridge and check
for damage. If it is damaged, replace it.
Remove the toner cartridges and verify
that the toner is distributed evenly on
each cartridge roller, and reinstall the
toner cartridges.
Check the control panel. If necessary,
replace the specified toner cartridge.
Solving Problems with Printing Quality88
Page 97
Symptom Cause Solution
Colors are
not register
ing properly;
colors are
mixed or
have pageto-page variation.
Line art does
not print in
color.
The color
has a poor
reproduction
or has poor
color density.
The drum cartridge is
-
not correctly seated.
One or more of the
toner cartridges are
defective.
The media is moist
from humidity.
The line art setting for
2400 x 600 dpi
requires Color Matching to be turned off.
The drum cartridge is
defective.
Remove the drum cartridge and reinstall it.
Remove the toner cartridge and check
for damage. If it is damaged, replace it.
Remove the moist media and replace it
with new, dry media.
In the driver, go to Properties/Quality
and choose Off in the Color Matching.
If you want color, lower the resolution
to 1200 x 600 or 600 x 600 dpi.
Remove the drum cartridge and check
for damage. If it is damaged, replace it.
If the problem is not resolved, even after all of the above have been performed, contact Technical Support with the error information.
For contact information, refer to the Need Assistance Sheet.
Solving Problems with Printing Quality
89
Page 98
Page 99
Installing
Accessories
Page 100
Dust Cover
The dust cover is a standard printer feature in the Americas and Taiwan, but
an optional accessory in other areas.
Contact your vendor or go to printer.konicaminolta.com for purchase information.
When the dust cover is attached to Tray 1, the media is protected from dust,
and operating noises from printing are reduced. We recommend that the dust
cover remain attached when this printer is used.
" Depending on the sales region, the dust cover is not included with this
printer. If necessary, purchase this part from your sales representa
tive.
Installing the Dust Cover
1 Open Tray 1.
-
2 Install the dust cover.
Dust Cover92
Loading...