Konica Minolta Magicolor 2400 User Manual

®

magicolor 2400W
User’s Guide

4139-7733-02A

1800767-001B

Thank You

Thank you for purchasing a magicolor 2400W. You have made an excellent choice.
Your magicolor 2400W is specially designed for optimal performance in Windows
environments.

Trademarks

KONICA MINOLTA and the KONICA MINOLTA logo are trademarks or registered
trademarks of KONICA MINOLTA HOLDINGS, INC.

magicolor is a trademark or registered trademark of KONICA MINOLTA PRINTING
SOLUTIONS U.S.A., INC.

Copyright Notice

Copyright © 2004 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC., Marunou­chi Center Building, 1-6-1 Marunouchi, Chiyoda-ku, Tokyo, 100-0005, Japan. All
Rights Reserved. This document may not be copied, in whole or part, nor transferred
to any other media or language, without written permission of KONICA MINOLTA
BUSINESS TECHNOLOGIES, INC.

Notice

KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. reserves the right to make
changes to this guide and to the equipment described herein without notice. Consid
erable effort has been made to ensure that this guide is free of inaccuracies and
omissions. However, KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. makes
no warranty of any kind including, but not limited to, any implied warranties of mer
chantability and fitness for a particular purpose with regard to this guide.
KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. assumes no responsibility
for, or liability for, errors contained in this guide or for incidental, special, or conse
quential damages arising out of the furnishing of this guide, or the use of this guide in
operating the equipment, or in connection with the performance of the equipment
when so operated.

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Contents

1 Introduction ....................................................................................................... 1

Getting Acquainted with Your Printer 2

Space Requirements 2
Printer Parts 3

Front View 3

About the Control Panel 4

About the Indicators 4

Status Messages (Ready Indicator, Error Indicator) 5

Status Messages (Toner Indicators) 5
About the Rotate Toner KEY 6
About the Cancel KEY 6

Continuing a Print Job after an Error Message 6

Cancelling a Print Job 6

2 Software Installation .........................................................................................7

Utilities and Documentation CD-ROM 8

Drivers 8
Utilities 8

System Requirements 9
Selecting Driver Defaults 9

Contents

i

Uninstalling the Printer Driver 10
Displaying Printer Driver Settings 10

Windows XP 10
Windows 2000/Me/98SE 11

Using the Printer Driver 11

Common Buttons 11

OK 11
Cancel 11
Apply 11
Help 11
Easy Set 11
Page Layout 12

Printer Figure 12
Setup Tab 12
Paper Tab 12
Quality Tab 13

3 Using the Status Display ................................................................................15

Working with the Status Display 16

Introduction 16
Opening the Status Display and Showing the Supplies Status 16
Altering the Size of the Status Display Window 16
Using the Status Display 16

Recognizing Status Display Alerts 17
Recovering from a Status Display Alert 18
Closing the Status Display 18

4 Using Media .....................................................................................................19

Media Specifications 20
Media Types 21

Plain Paper 21
Thick Stock 22
Envelopes 23
Labels 24
Letterhead 25
Postcards 25
Transparencies 26
Glossy Stock 27
What Is the Guaranteed Imageable (Printable) Area? 27

Imageable Area—Envelopes 28
Page Margins 28

Contents ii

Loading Media 29

Tray 1 (Multipurpose Tray) 29

Loading Plain Paper 29
Other Media 31
Loading Envelopes 31
Loading Label Sheets/Postcards/Thick Stock/Transparencies 35

Manual Duplexing 37

How do I manually duplex? 37

Output Tray 38
Media Storage 38

5 Replacing Consumables ................................................................................ 39

Replacing Consumables 40

Refilled Toner Cartridges 40
About Toner Cartridges 40

Replacing a Toner Cartridge 43

Replacing the Drum Cartridge 48

6 Maintaining the Printer ................................................................................... 51

Maintaining the Printer 52
Cleaning the Printer 54

Exterior 54
Interior 55

Cleaning the Media Feed Roller and Laser Lens 55

Storing the Printer 58

7 Troubleshooting .............................................................................................. 59

Introduction 60
Preventing Media Misfeeds 61
Understanding the Media Path 62
Indicator Messages 62

Error Messages 62
Service Message 64

Clearing Media Misfeeds 65

Clearing Procedures 66

Solving Problems with Media Misfeeds 70
Solving Other Problems 72
Solving Problems with Printing Quality 75

8 Installing Accessories .................................................................................... 81

Dust Cover 82

Installing the Dust Cover 82
Loading Media in Tray 1 with the Dust Cover installed 83

Contents

iii

A Appendix ..........................................................................................................85

Safety Specifications 86
Technical Specifications 86

Printer 86
Consumable Life Expectancy Chart 88

Our Concern for Environmental Protection 88

What is an ENERGY STAR product? 88

Contents iv

Introduction

Getting Acquainted with Your Printer

Space Requirements

To ensure easy operation, consumable replacement and maintenance,
adhere to the recommended space requirements detailed below.

259 mm

(10.2")

600 mm (23.6")

341 mm (13.4")

430 mm (16.9")

Front View Side View

31 mm
(1.2")

489 mm (19.3")

520 mm (20.5")

Getting Acquainted with Your Printer2

Printer Parts

The following drawings illustrate the parts of your printer referred to through­out this guide, so please take some time to become familiar with them.

Front View

1—Output tray

2—Control panel

3—Front cover

4—Tray 1 (Multipurpose tray)

5—Power switch

6—Top cover

7—Transfer belt unit

8—Fuser unit

9—Fuser separator levers

10—Drum cartridge

11— Toner cartridge carousel (con-

taining 4 toner cartridges: C, M,
Y and K)

12—USB port

13—Toner cartridge

1

6

5

12

2

3

4

7

8

9

10

11

13

Getting Acquainted with Your Printer

10

3

About the Control Panel

12

3

1—Ready indicator

2—Error indicator

3—Rotate Toner key

4—Toner indicators

5—Cancel key

About the Indicators

The indicators use five types of signals:

 Off

 On

 Slow blinking—1 blink every 2 seconds

 Blinking—1 blink per second

 Rapid blinking—2 blinks per second

4

5

About the Control Panel4

Status Messages (Ready Indicator, Error Indicator)

Status messages indicate the current condition of the printer. The printer sta­tus also can be checked on the Status Display. (Refer to “Working with the
Status Display” on page 16.)

Ready
indicator
(green)

Off Off Power off None

On Off Ready to print None

Rapid blink­ing

Blinking Off Processing data None

On On Initializing (power on) None

Slow blinking Off Power save mode None

On Slow blinking Drum near end Prepare the new

On Blinking Drum end Replace the drum

Error
indicator
(orange)

Off Warming up None

Condition Action

Calibration

Printing

Canceling a print job

drum cartridge.

cartridge.

Status Messages (Toner Indicators)

The amount of toner remaining also can be checked on the Status Display.
(Refer to “Working with the Status Display” on page 16.)

Toner indicator
(orange)

Slow blinking Toner near empty Prepare the new toner

On Toner empty Replace the toner cartridge.

Toner
indicator
(orange)

Rapid­blinking

Ready
indicator
(green)

On Rapid-

About the Control Panel

Condition Action

cartridge.

Error
indicator
(orange)

blinking

Condition Action

The installed
toner cartridge
is of an unap
proved type.

Install a
KONICA

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MINOLTA toner
cartridge.

5

About the Rotate Toner KEY

Pressing the Rotate Toner key once moves the cyan toner cartridge so that it
can be replaced. With each additional press of the Rotate Toner key, the
black, yellow, then magenta toner cartridge moves so that they can be
replaced.

About the Cancel KEY

The Cancel key allows you to:

 Continue a print job after addressing an error message

 Cancel a print job

 Reset the printer after a toner cartridge is replaced

" For details on resetting the printer after replacing a toner cartridge,

refer to

 Begin printing the back of the page during manual duplex printing

“Replacing a Toner Cartridge” on page 43.

" For details on manual duplex printing, refer to “How do I manually

duplex?” on page 37.

Continuing a Print Job after an Error Message

You can continue a print job after correcting the following types of errors:

 No more media in the tray

 Media of a different format than that set in the printer driver was fed into

the printer

" For details on the error messages, refer to “Indicator Messages” on

page 62.

1 Check that one of the above errors has occurred.
2 Perform the corrective action.
3 Press the Cancel key (less than 5 seconds).

The print job continues.

Cancelling a Print Job

You can cancel a print job that is currently being processed.

1 While data is being processed or printed (the green “Ready” indicator is

blinking), hold down the Cancel key for more than 5 seconds.

2 Release the Cancel key after both indicators light up.

The current print job has now been cancelled.

About the Control Panel6

Software

Installation

Utilities and Documentation CD-ROM

Drivers

Drivers Use/Benefit

Printer Driver for
Windows XP/2000

Printer Driver for Windows Me/98SE

These drivers give you access to all of
the printer features, including finishing
and advanced layout. See also
“Displaying Printer Driver Settings” on
page 10.

" For detail on the installation of the printer drivers, refer to the magi-

color 2400W Installation Guide.

Utilities

Utilities Use/Benefit

Status Display From the Status Display, the current

status of this printer, such as its
consumables and error information,
can be checked.

For details, refer to “Working with the
Status Display” on page 16.

Utilities and Documentation CD-ROM8

System Requirements

 Personal computer

Celeron 333 MHz or higher

 Operating System

Microsoft Windows XP Home Edition/Professional, Windows 2000 Pro­fessional, Windows Me, Windows 98SE

 Free hard disk space

– Approximately 128 MB of free hard disk space for printer driver and

Status Display

– Approximately 128 MB of free hard disk space for image processing

 RAM

More than OS recommendation

 CD-ROM/DVD drive

 I/O interface

USB 2.0 compliant port

" If the printer is connected via USB 1.1, printing at 2400 x 600 dpi may

not be possible in some cases. This printer supports printing at 2400 x
600 dpi using a USB 2.0 interface.

" This printer cannot be used as a shared printer.

Selecting Driver Defaults

Before you start working with your printer, you are advised to verify/change
the default driver settings.

1 Choose the driver’s properties as follows:

– (Windows XP)

From the Start menu, choose Printers and Faxes to display the
Printers and Faxes directory. Right-click the KONICA MINOLTA mag
icolor 2400W printer icon and choose Printing Preferences.

– (Windows 2000)

From the Start menu, choose Settings and then Printers to display
the Printers directory. Right-click the KONICA MINOLTA magicolor
2400W printer icon and choose Printing Preferences.

System Requirements

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9

– (Windows Me/98SE)

From the Start menu, choose Settings and then Printers to display
the Printers directory. Right-click the KONICA MINOLTA magicolor
2400W printer icon and choose Properties. Choose Printer Proper
ties.

2 Select the Paper tab. Select the default settings for your printer, such as

the default media format you use.

3 Click Apply.
4 Click OK to exit from the Properties dialog box.

Uninstalling the Printer Driver

This section describes how to uninstall the magicolor 2400W Printer Driver if
necessary.

1 From the Start menu, choose Programs (Windows XP: All Programs),

then KONICA MINOLTA magicolor 2400W Utilities, and then KONICA
MINOLTA magicolor 2400W Uninstall.

2 In the Uninstall window, select the KONICA MINOLTA magicolor 2400W.

Then click Uninstall.

3 The magicolor 2400W driver will be uninstalled from your computer.
4 Restart your computer.

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Displaying Printer Driver Settings

Windows XP

1 From the Start menu, choose Printers and Faxes to display the Printers

and Faxes directory.

2 Right-click the KONICA MINOLTA magicolor 2400W printer icon and

choose Printing Preferences.

Uninstalling the Printer Driver10

Windows 2000/Me/98SE

1 From the Start menu, point to Settings, and then click Printers to display

the Printers directory.

2 Display the printer driver settings:

 Windows 2000—Right-click the KONICA MINOLTA magicolor 2400W

printer icon and choose Printing Preferences.

 Windows Me/98SE—Right-click the magicolor 2400W printer icon

and choose Properties, then select Printer Properties.

Using the Printer Driver

Common Buttons

The buttons described below appear on each tab.

OK

Click to exit the Properties dialog box, saving any changes made.

Cancel

Click to exit the Properties dialog box without saving any changes made.

Apply

Click to save all changes without exiting the Properties dialog box.

" Depending on the version of the operating system, Apply may not

appear.

Help

Click to view the help.

Easy Set

To save the current settings, enter a name, and then click Save. Afterward,
the saved settings can be selected from the drop-down list.

Select Default from the drop-down list to reset the functions in all tabs to dis­play to their default values.

Using the Printer Driver

11

Page Layout

Check this option button to display a sample of the page layout in the figure
area.

Printer Figure

Check this option button to display an image of the printer in the figure area.

Setup Tab

The Setup tab allows you to

 Print several pages of a document on the same page (n-up printing)

 Provide a watermark on printed documents

 Design custom watermarks

 Specify duplex and booklet printing

 Print the Manual Duplex Guide Page

 Specify the number of copies

 Turn on/off the printer’s sorting function

 Print using a form overlay

 Create/edit a form overlay

Paper Tab

The Paper tab allows you to

 Specify the size of the original document

 Define custom media sizes

 Fit printed documents to a specified media size

 Select the output media size

 Scale (expand/reduce) documents

 Specify the orientation of the media

 Rotate the print image 180 degrees

 Define the type of media

 Specify the paper source

 Change the print position (Image shift printing)

Using the Printer Driver12

Quality Tab

The Quality tab allows you to

 Switch between color and monochrome printing

 Specify color matching (Images, Graphics and Text)

 Specify the resolution for the printout

 Control the tones of an image (Contrast)

 Control the darkness of an image (Brightness)

 Control the color purity of an image (Saturation)

 Control the clarity of an image (Sharpness)

Using the Printer Driver

13

Using the Status

Display

Working with the Status Display

Introduction

The Status Display shows information about the current status of the printer
(and its supplies) and allows you to specify various settings such as the time
until the printer enters Energy Saver mode.

Opening the Status Display and Showing the Supplies Status

Use one of the following steps to open the Status Display:

 Windows XP—From the Start menu, choose All Programs, then

KONICA MINOLTA magicolor 2400W Utilities, and then
KONICA MINOLTA magicolor 2400W Status.

 Windows 2000/Me/98SE—From the Start menu, choose Programs,

then KONICA MINOLTA magicolor 2400W Utilities, and then

KONIICA

Altering the Size of the Status Display Window

 From the Display menu, choose Status (Reduce) to decrease the size of

the window.

 From the Display menu, choose Status (Expand) to increase the size of

the window.

MINOLTA magicolor 2400W Status.

Using the Status Display

 When the background of the printer graphic is green, the printer is in

standby mode or a job is printing normally.

 When the background of the printer graphic is red or yellow, there is an

error and the job has been interrupted. The status of the printer and the
error message are shown in the dialog boxes on the left.

The function areas include:

 Printer Status—Displays text messages that describe the current opera-

tional status of the printer.

 How to Recover—Provides you with explanations of what you need to do

in order to correct problems and recover from error conditions.

 Warning Status—Displays text messages that alert you of conditions

such as low toner.

Working with the Status Display16

 Printer Status Figure—Shows a graphic representation of the printer

and indicates where the problem is.

 Printing Status—Displays the status of the current print job.

 Popup Setting—Allows you to choose which message(s) you want to

bring to the foreground when that particular condition occurs with the
printer.

 Select Printer—Allows you to select the printer that is displayed in the

Status Display when multiple magicolor 2400W are connected to a single
computer.
In addition, if the Startup check box is selected, the Status Display is auto­matically started up when the computer is started up.

 Printer Information—Allows you to check various information such as

the number of prints.

 Supplies Status—Displays the usage status (approximate percentage

remaining) of each toner cartridge.

 Mode Setting—Allows you to specify the following:

z Auto Continue: If the Auto Continue check box is selected, print-

ing can continue even if the media size set in the
printer driver is different from the size of the
media loaded in the tray.

z Auto Toner Replace: Specifies whether or not printing stops when the

toner becomes empty. If the Auto Toner Replace
check box is selected, printing stops when the
toner becomes empty and the empty toner car
tridge moves so that it can be replaced.
Restart the printer after changing the Auto Toner
Replace setting.

z Energy Saver: Specifies the length of time until the printer

enters Energy Saver mode.

 Power On Test—Performs an AIDC (Auto-Image Density Control) cali-

bration.

 Print Status Sheet—Prints a list of status messages indicated by the

control panel indicators and a list of error messages.

 Print Config Page—Prints the configuration page.

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Recognizing Status Display Alerts

When the Status Display detects a printing problem, the icon on the Windows
task bar changes from green to yellow or red, depending on the severity of
the printer problem.

Recognizing Status Display Alerts

17

Recovering from a Status Display Alert

When the Status Display notifies you of a printing problem, double-click its
icon on the Windows task bar to open the Status Display. The Status Display
identifies what type of error has occurred.

Closing the Status Display

To close the Status Display from the File menu, choose Exit.

" If you click the X button in the upper-right corner of the Status Display

window to close the window, the Status Display remains available at
the bottom right of the taskbar. Double-click the icon to open the Sta
tus Display window again.

" Wait at least 5 seconds before opening the Status Display again after

it has been closed.

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Recovering from a Status Display Alert18

Using Media

Media Specifications

What types and sizes of media can I load?

Media Media Size

Inch Millimeter

Plain Paper A4 8.2 x 11.7 210.0 x 297.0

A5 5.9 x 8.3 148.0 x 210.0

B5 (JIS) 7.2 x 10.1 182.0 x 257.0

B5 (ISO) 6.9 x 9.8 176.0 x 250.0

Executive 7.25 x 10.5 184.0 x 267.0

Folio 8.3 x 13.0 210.0 x 330.0

Foolscap 8.0 x 13.0 203.2 x 330.2

Kai 16 7.3 x 10.2 185.0 x 260.0

Legal 8.5 x 14.0 215.9 x 355.6

Government Legal 8.5 x 13.0 216.0 x 330.0

Letter 8.5 x 11.0 215.9 x 279.4

Letter Plus 8.5 x 12.7 215.9 x 322.3

Statement 5.5 x 8.5 140.0 x 216.0

UK Quarto 8.0 x 10.0 203.2 x 254.0

Custom, Minimum 3.6 x 7.8 92.0 x 198.0

Custom, Maximum 8.5 x 14.0 216.0 x 356.0

A4 Transparency 8.2 x 11.7 210.0 x 297.0

Letter Transparency 8.5 x 11.0 215.9 x 279.4

Japanese Postcard 3.9 x 5.8 100.0 x 148.0

Envelope C5 6.4 x 9.0 162.0 x 229.0

Envelope C6 4.5 x 6.4 114.0 x 162.0

Envelope #10 4.1 x 9.5 104.1 x 241.3

Envelope DL 4.3 x 8.7 110.0 x 220.0

Envelope Monarch 3.9 x 7.5 99.0 x 190.5

Thick Stock, Glossy —Only supported for letter, A4, or smaller media.

Custom, Minimum 3.6 x 7.2 92.0 x 184.0

Custom, Maximum 8.5 x 11.7 216.0 x 297.0

" For custom sizes, use the printer driver to specify the settings within

the ranges shown in the above table.

Media Specifications20

Media Types

Before purchasing a large quantity of special media, do a trial printing
with the same media and check the print quality.

Keep media on a flat, level surface in its original wrapper until it is time to
load it. For a list of approved media, refer to printer.konicaminolta.com.

Plain Paper

Capacity Tray 1 Up to 200 sheets, depending on the paper

weight

Orientation Face up
Driver

Media Type
Weight 60 to 90 g/m² (16 to 24 lb bond)

Use plain paper that is

 Suitable for plain paper laser printers, such as standard office paper.

Note

Do not use the media types listed below. These could cause poor print
quality, media misfeeds, or damage to the printer.

DO NOT use plain paper that are

 Coated with a processed surface (such as carbon paper, digitally gloss-

coated media, and colored paper that has been treated)

 Carbon backed

 Unapproved iron-on transfer media (such as heat-sensitive paper,

heat-pressure paper, and heat-press transfer paper)

 Cold-water-transfer paper

 Pressure sensitive

 Designed specifically for inkjet printers (such as superfine paper, glossy

film, and postcards)

 Already been printed on by another printer, copier, or fax machine

 Dusty

 Wet (or damp)

Plain paper

" Keep media between 35% and 85% relative humidity. Toner does

 Layered

Media Types

not adhere well to moist or wet paper.

21

 Adhesive

 Folded, creased, curled, embossed, warped, or wrinkled

 Perforated, three-hole punched, or torn

 Too slick, too coarse, or too textured

 Different in texture (roughness) on the front and back

 Too thin or too thick

 Stuck together with static electricity

 Composed of foil or gilt; too luminous

 Heat sensitive or cannot withstand the fusing temperature (180°C

[356°F])

 Irregularly shaped (not rectangular or not cut at right angles)

 Attached with glue, tape, paper clips, staples, ribbons, hooks, or buttons

 Acidic

 Any other media that is not approved

Thick Stock

Paper thicker than 90 g/m2 (24 lb bond) is referred to as thick stock. Test all
thick stock to ensure acceptable performance and to ensure that the image
does not shift.

Capacity Tray 1 Up to 50 thick stock sheets, depending on

their thickness

Orientation Face up
Driver

Media Type
Weight 91 to 163 g/m² (25 to 43 lb)

Thick stock (91 to 163 g/m2)

DO NOT use thick stock that is

 Mixed with any other media in the trays (as this will cause printer misfeed-

ing)

Media Types22

Envelopes

Print on the front (address) side only. Some parts of the envelope consist of
three layers of paper—the front, back, and flap. Anything printed in these lay
ered regions may be lost or faded.

Capacity Tray 1 Up to 10 envelopes, depending on their

thickness

Orientation Face up
Driver

Media Type
Weight 91 to 163 g/m² (25 to 43 lb)

Use envelopes that are

Envelope

 Common office envelopes approved for laser printing with diagonal joints,

sharp folds and edges, and ordinary gummed flaps

" Because the envelopes pass through heated rollers, the gummed

area on the flaps may seal. Using envelopes with emulsion-based
glue avoids this problem.

 Approved for laser printing

 Dry

DO NOT use envelopes that have

 Sticky flaps

 Tape seals, metal clasps, paper clips, fasteners, or peel-off strips for seal-

ing

 Transparent windows

 Too rough of a surface

 Material that will melt, vaporize, offset, discolor, or emit dangerous fumes

 Been presealed

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Media Types

23

Labels

A sheet of labels consists of a face sheet (the printing surface), adhesive, and
a carrier sheet:

 The face sheet must follow the plain paper specification.

 The face sheet surface must cover the entire carrier sheet, and no adhe-

sive should come through on the surface.

You can print continuously with label sheets. However, this could affect the
media feed, depending on the media quality and printing environment. If
problems occur, stop the continuous printing and print one sheet at a time.

Format label data within your application. Try printing your data on a sheet of
plain paper first to check placement. Check your application documentation
for more information on printing labels.

Capacity Tray 1 Up to 50 label sheets, depending on their

thickness

Orientation Face up
Driver

Media Type
Weight 60 to 163 g/m² (16 to 43 lb)

Use label sheets that are

 Approved for laser printers

DO NOT use label sheets that

 Have labels that easily peel off

 Have backing sheets that have peeled away or have exposed adhesive

Labels

" Labels may stick to the fuser, causing them to peel off and media

misfeeds to occur.

 Are precut or perforated

Do not use

Shiny backed paper

OK to use

Full-page labels
(uncut)

Media Types24

Letterhead

Format letterhead data within your application. Try printing your data on a
sheet of plain paper first to check placement.

Capacity Tray 1 Up to 200 sheets, depending on their size

and thickness

Orientation Face up
Driver

Media Type
Weight 60 to 90 g/m² (16 to 24 lb)

Letterhead

Postcards

Format postcard data within your application. Try printing your data on a
sheet of plain paper first to check placement.

Capacity Tray 1 Up to 50 postcards, depending on their

thickness

Orientation Face up
Driver

Media Type
Weight 60 to 163 g/m² (16 to 43 lb)

Use postcards that are

 Approved for laser printers

DO NOT use postcards that are

 Coated

 Designed for inkjet printers

 Precut or perforated

 Preprinted or multicolored (may result in media mis-

feeds)

Postcard

" If the postcard is warped, press on the warped

Media Types

area before putting it in Tray 1.

25

 Folded or wrinkled

Transparencies

" Do not fan transparencies before loading them. Resulting static elec-

tricity may cause printing errors.

" If you touch the face of the transparencies with your bare hands, print

quality may be affected.

" Keep the printer path clean. Transparencies are especially sensitive to

a dirty media path. If there are shadows on either the top or the bottom
of the sheets, see chapter 6, “Maintaining the Printer” .

" Remove transparencies as soon as possible from the output tray to

avoid static buildup.

You can print continuously with transparencies. However, this could affect the
media feed, depending on the media quality, static buildup, and printing envi­ronment.

Format the information to be printed on the transparencies within your appli­cation. Try printing your data on a sheet of plain paper first to check place­ment.

" If you have problems feeding 50 sheets, try loading only 1–10 sheets

at a time. Loading a large number of transparencies at one time may
cause static buildup, thus causing feeding problems.

Capacity Tray 1 Up to 50 transparencies, depending on their

thickness

Orientation Face up
Driver

Media Type

Transparency

Media Types26

Use transparencies that are

 Approved for laser printing

DO NOT use transparencies that

 Have static electricity that will cause them to stick together

 Are specified for inkjet printers

Glossy

Test all glossy to ensure acceptable performance and to ensure that the
image does not shift.

Capacity Tray 1 Up to 50 glossy sheets, depending on their

thickness

Orientation Face up
Driver

Media Type

DO NOT use glossy that is

 Mixed with any other media in the trays (as this will cause printer misfeed-

ing)

 Specified for inkjet printers

Glossy

What Is the Guaranteed Imageable (Printable) Area?

The printable area on all media sizes is
up to 4 mm (0.157") from the edges of
the media.

Each media size has a specific image­able area, the maximum area on which
the printer can print clearly and without
distortion.

This area is subject to both hardware
limits (the physical media size and the
margins required by the printer) and
software constraints (the amount of
memory available for the full-page frame buffer). The guaranteed imageable
(printable) area for all media sizes is the page size minus 4 mm (0.157") from
all edges of the media.

a

a

Printable

Area

a

a = 4 mm (0.157")

" When printing in color on legal-size media, the bottom margin is

mm (0.409").

10.4

Media Types

a

27

" When printing on glossy, the top margin is 10 mm (0.394").

Imageable Area—Envelopes

Envelopes have a nonguaranteed imageable area that varies with envelope
type.

" The envelope

print orienta­tion is deter­mined
by your appli­cation.

Nonimageable area 4 mm (0.157")

Nonguaranteed area

Guaranteed

area

Page Margins

Margins are set through your application. Some applications allow you to set
custom page sizes and margins while others have only standard page sizes
and margins from which to choose. If you choose a standard format, you may
lose part of your image (due to imageable area constraints). If you can cus
tom-size your page in your application, use those sizes given for the imagea­ble area for optimum results.

-

Media Types28

Loading Media

How do I load media?

Take off the top and bottom sheets of a
ream of paper. Holding a stack of approx
imately 200 sheets at a time, fan the
stack to prevent static buildup before
inserting it in a tray.

-

" Do not fan transparencies.

Note

Although this printer was designed for printing on a wide range of
media types, it is not intended to print exclusively on a single media
type except plain paper. Continuous printing on media other than plain
paper (such as envelopes, labels, thick stock, or transparencies) may
adversely affect print quality or reduce engine life.

When refilling media, first remove any media remaining in the tray. Stack it
with the new media, even the edges, then reload it.

Do not mix media of different types and sizes, as this will cause media mis­feeds.

Tray 1 (Multipurpose Tray)

For details on the types and sizes of media that can be printed from Tray 1,
refer to “Media Specifications” on page 20.

Loading Plain Paper

1 Open Tray 1.

Loading Media

29

2 Slide the media guides to pro-

vide more space between them.

3 Load the paper face up in the

tray.

" Do not load paper above

the M mark. Up to 200
sheets (80 g/m2 [22 lb]) of
plain paper can be
loaded into the tray at
one time.

Loading Media30

4 Slide the media guides against

the edges of the paper.

Other Media

When loading media other than plain paper, set the media mode (for exam­ple, Envelope, Label, Thick Stock 1, Thick Stock 2, or Transparency) in the
driver for optimum print quality.

Loading Envelopes

1 Open Tray 1.

2 Remove any media in the tray.

Loading Media

31

3 Slide the media guides to pro-

vide more space between them.

4 Load the envelopes flap side

down in the tray.

" Before loading enve-

lopes, press them down
to make sure that all air is
removed, and make sure
that the folds of the flaps
are firmly pressed, other
wise the envelopes may
become wrinkled or a
media misfeed may
occur.

-

" Up to 10 envelopes can be loaded into the tray at one time.
" For envelopes with the

flap along the long edge,
load the envelopes with
the flap toward the left of
the printer.

Loading Media32

5 Slide the media guides against

the edges of the envelopes.

6 Pull the lever, and then open the

top cover.

" If there is paper in the

output tray, remove it,
and then fold up the out­put tray before opening
the top cover.

" Do not touch the transfer

belt.

Loading Media

33

7 Raise the fuser separator levers

on the fuser unit.

8 Carefully close the top cover.

" Before printing on media

other than envelopes, be
sure to move the fuser
separator levers on the
fuser unit to its original
position.

Loading Media34

Loading Label Sheets/Postcards/Thick Stock/ Transparencies

1 Open Tray 1.

2 Remove any media in the tray.
3 Slide the media guides to pro-

vide more space between them.

4 Load the media face up in the

tray.

" Up to 50 sheets can be

loaded into the tray at
one time.

Loading Media

35

5 Slide the media guides against

the edges of the media.

Loading Media36

Manual Duplexing

Select paper with high opacity for duplex (2-sided) printing. For best results,
print a small quantity to make sure the opacity is acceptable.

Only plain paper can be used for manual duplexing. Other types of paper
cannot be used.

How do I manually duplex?

1 In the printer driver (Setup tab/Duplex/Booklet), select the appropriate

setting: Short Edge Binding, Long Edge Binding, Booklet Left Bind-
ing, or Booklet Right Binding.

" To print a guide for manual duplex printing on the first page, select

the Guide Paper check box and begin printing.

2 From the Print dialog box of your application, select the necessary set-

tings and print all pages.

3 Remove the single-sided print-

outs from the output tray, and
then insert them into Tray 1,
printed side down.

" Align the edges of the

paper removed from the
output tray, and then be
sure that the paper is flat
when it is loaded into the
tray. Media misfeeds may
occur if the edges of the
paper are not aligned or
the paper is not flat.

4 Click Proceed on the screen of your PC or press the Cancel key (less

than 5 seconds).
Printing of the back of the paper begins.

" If a misfeed occurs during duplex printing, printing cannot continue

from the point where it was stopped after the misfeed is cleared.
Repeat the procedure starting with step 2.

Manual Duplexing

37

Output Tray

All printed media is output to the face-down output tray on top of the printer.
This tray has a capacity of approximately 200 sheets (A4/Letter) of 80 g/m2
(22 lb) paper.

" If the media is stacked too high in the output tray, your printer may

experience media misfeeds, excessive media curl, or static buildup.

" Remove transparencies as soon as possible from the output tray to

avoid static buildup.

Media Storage

How do I store media?

 Keep media on a flat, level surface in its original wrapper until it is time to

load it.

Media that has been stored for a long time out of its packaging may dry up
too much and cause misfeeding.

 If media has been removed from its wrapper, place it in its original pack-

aging and store in a cool, dark place on a level surface.

 Avoid moisture, excessive humidity, direct sunlight, excessive heat (above

35°C [95°F]), and dust

 Avoid leaning against other objects or placing it in an upright position.

Before using stored media, do a trial printing and check print quality.

Output Tray38

Replacing

Consumables

Replacing Consumables

Note

Failure to follow instructions as outlined in this manual could result in
voiding your warranty.

Refilled Toner Cartridges

Note

Do not use refilled toner cartridges. Any damage to the printer or quality
problems caused by a refilled toner cartridge will void your warranty. No
technical support is provided to recover from these problems.

About Toner Cartridges

Your printer uses four toner cartridges: black, yellow, magenta, and cyan.
Handle the toner cartridges carefully to avoid spilling toner inside the printer
or on yourself.

" Install only new toner cartridges in your printer. If a used toner car-

tridge is installed, the indicator message will not clear and the supplies
status in the Status Display will not be updated.

" The toner is nontoxic. If you get toner on your skin, wash it off with

cool water and a mild soap. If you get toner on your clothes, lightly
dust them off as best as you can. If some toner remains on your
clothes, use cool, not hot water, to rinse the toner off.

CAUTION

If you get toner in your eyes, wash it out immediately with cool water
and consult a doctor.

" Contact the following URL for recycling information.

US:http://printer.konicaminolta.net/products/recycle/index.asp
Europe:http://www.minolta-qms.nl/nlen/frames/cleanplanet.htm

Replacing Consumables40

When replacing a toner cartridge, refer to the following table. For optimum
print quality and performance, use only approved KONICA MINOLTA toner
cartridges for your specific printer type, as listed in the table below. If you
open the top cover, you can find your printer type and the toner cartridge part
numbers on the consumables reorder label inside your printer.

Printer
Typ e

AM 5250220-100

EU

AP 5250220-350

JP 5250220-300

Printer Part
Number

5250220-200

5250220-400

Toner Cartridge Type Toner Cartridge

Standard-Capacity Toner Cartridge -Yellow (Y) 1710587-001

Standard-Capacity Toner Cartridge -Magenta (M) 1710587-002

Standard-Capacity Toner Cartridge -Cyan (C) 1710587-003

High-Capacity Toner Cartridge - Black (K) 1710587-004

High-Capacity Toner Cartridge - Yellow (Y) 1710587-005

High-Capacity Toner Cartridge - Magenta (M) 1710587-006

High-Capacity Toner Cartridge - Cyan (C) 1710587-007

Standard-Capacity Toner Cartridge -Yellow (Y) 1710589-001

Standard-Capacity Toner Cartridge -Magenta (M) 1710589-002

Standard-Capacity Toner Cartridge -Cyan (C) 1710589-003

High-Capacity Toner Cartridge - Black (K) 1710589-004

High-Capacity Toner Cartridge - Yellow (Y) 1710589-005

High-Capacity Toner Cartridge - Magenta (M) 1710589-006

High-Capacity Toner Cartridge - Cyan (C) 1710589-007

Standard-Capacity Toner Cartridge -Yellow (Y) 1710590-001

Standard-Capacity Toner Cartridge -Magenta (M) 1710590-002

Standard-Capacity Toner Cartridge -Cyan (C) 1710590-003

High-Capacity Toner Cartridge - Black (K) 1710590-004

High-Capacity Toner Cartridge - Yellow (Y) 1710590-005

High-Capacity Toner Cartridge - Magenta (M) 1710590-006

High-Capacity Toner Cartridge - Cyan (C) 1710590-007

Standard-Capacity Toner Cartridge -Yellow (Y) 1710588-001

Standard-Capacity Toner Cartridge -Magenta (M) 1710588-002

Standard-Capacity Toner Cartridge -Cyan (C) 1710588-003

High-Capacity Toner Cartridge - Black (K) 1710588-004

High-Capacity Toner Cartridge - Yellow (Y) 1710588-005

High-Capacity Toner Cartridge - Magenta (M) 1710588-006

High-Capacity Toner Cartridge - Cyan (C) 1710588-007

Part Number

Replacing Consumables

41

Keep toner cartridges:

 In their packaging until you’re ready to install them.

 In a cool, dry location away from sunlight (due to heat).

The maximum storage temperature is 35° C (95° F) and the maximum
storage humidity is 85% (noncondensing). If the toner cartridge is moved
from a cold place to a warm, humid place, condensation may occur,
degrading print quality. Allow the toner to adapt to the environment for
about one hour before use.

 Level during handling and storage.

Do not hold, stand or store
cartridges on their ends or turn
them upside down; the toner
inside the cartridges may
become caked or unequally
distributed.

 Away from salty air and corrosive gases such as aerosols.

Replacing Consumables42

Replacing a Toner Cartridge

Note

Be careful not to spill toner while replacing a toner cartridge. If toner
spills, immediately wipe it off with a soft, dry cloth.

When the toner is empty, the toner indicator lights up. Follow the procedure
described below to replace the toner cartridge.

1 Check the control panel to see which color of toner is empty.

As an example, the procedure for replacing the cyan toner cartridge is
described below.

" If the Auto Toner Replace check box of Mode Setting in the Status

Display was selected, printing stops when the toner is empty, and
the empty toner cartridge moves so that it can be replaced. Skip to
step 3.

2 Press the Rotate Toner key.

The lit indicator for the cyan toner goes off, and then the toner cartridge
carousel rotates. When the cyan toner cartridge is positioned so that it
can be replaced, the indicator for the cyan toner lights up again.

" Press the Rotate Toner key once to move the cyan toner cartridge

so that it can be replaced. With each additional press of the Rotate
Toner key, the black, yellow, then magenta toner cartridge moves
so that they can be replaced. The indicator for the toner cartridge
that was moved so that it can be replaced lights up.

Replacing Consumables

43

3 Pull the lever, and then open the

top cover.

" If there is paper in the

output tray, remove it,
and then fold up the out
put tray before opening
the top cover.

" Do not touch the transfer

belt.

4 Check that the toner cartridge to

be replaced has been moved to
the front, and then open the front
cover.

-

" You can identify the toner

cartridge by the color of
the handle and by the let­ter molded into the han­dle: C (cyan), M
(magenta), Y (yellow)
and K (black).

Replacing Consumables44

5 Pull the handle on the toner car-

tridge toward you, and then pull
the toner cartridge up to remove
it.

" Do not manually rotate

the toner cartridge carou­sel. In addition, do not
rotate the carousel with
force, otherwise it may be
damaged.

Note

Dispose of the empty toner cartridge according to your local
regulations. Do not burn the toner cartridge.

6 Prepare a new toner cartridge.
7 Shake the cartridge a few times

to distribute the toner.

" Make sure that the toner

roller cover is securely
attached before shaking
the toner cartridge.

Replacing Consumables

45

8 Remove the cover from the

toner roller.

" Do not touch or scratch

the toner roller.

9 Align the shaft on each end of

the toner cartridge with its hold
ers, and then insert the car­tridge.

" Before inserting the toner

cartridge, make sure that
the color of the toner car
tridge to be installed is
the same as the label on
the toner cartridge carou
sel.

-

-

-

10 Press down on the toner car-

tridge until it snaps into place.

Replacing Consumables46

11 Close the front cover.

12 Carefully close the top cover.

" When the top cover is

closed, the black toner
cartridge automatically
moves so that it can be
replaced. With each
press of the Rotate Toner
key, the yellow, then
magenta toner cartridge
moves so that it can be
replaced.

" If the Auto Toner Replace

check box has been
selected in Mode Setting
of the Status Display,
closing the top cover after
replacing the toner car
tridge, automatically moves the next empty toner cartridge, so that
it can be replaced. If there are no more empty toner cartridges, the
printer warms up, then automatically resets to be ready to print.

13 Press the Cancel key to reset the printer and clear the indicator message.

-

" If no operation is performed for 30 seconds after the top cover is

closed, the printer automatically resets.

" The printer must complete a calibration cycle (less than 2 minutes)

after a toner cartridge has been replaced. If you open a cover
before the printer is reset, the calibration stops, then starts over
again after the cover is closed.

Replacing Consumables

47

Replacing the Drum Cartridge

1 Pull the lever, and then open the

top cover.

" If there is paper in the

output tray, remove it,
and then fold up the out
put tray before opening
the top cover.

-

" Do not touch the transfer

belt.

2 Carefully pull out the drum car-

tridge.

Note

Dispose of the used drum cartridge according to your local
regulations. Do not burn the drum cartridge.

Replacing Consumables48

3 Prepare the new drum cartridge.

" Do not touch the PC

drum on the drum car
tridge.

4 Install the new drum cartridge.

-

5 Carefully close the top cover.

Replacing Consumables

49

" The printer must complete a calibration cycle (less than 2 minutes)

after the drum cartridge has been replaced. If you open a cover
before the printer is reset, the calibration stops, then starts over
again after the cover is closed.

Replacing Consumables50

Maintaining the

Printer

Maintaining the Printer

CAUTION

Read all caution and warning labels carefully, making sure to follow any
instructions contained in them. These labels are located on the inside of
the printer’s covers and the interior of the printer body.

Handle the printer with care to preserve its life. Abuse may cause damage
and void your warranty. If dust and paper scraps remain on the inside or out
side of the printer, printer performance and print quality will suffer, so the
printer should be cleaned periodically. Keep the following guidelines in mind.

WARNING!

Turn off the printer, unplug the power cord, and disconnect all interface
cables before cleaning. Do not spill water or detergent into the printer;
otherwise the printer will be damaged and an electric shock may occur.

CAUTION

The fuser unit is hot. When the right side cover is opened, the
fuser unit temperature drops gradually (one hour wait time).

 Be careful when cleaning the inside of the printer or removing media mis-

feeds, as the fuser unit and other internal parts may be very hot.

 Do not place anything on top of the printer.

 Use a soft cloth to clean the printer.

 Never spray cleaning solution directly on the printer’s surface; the spray

could penetrate through the air vents of the printer and damage the inter
nal circuits.

 Avoid using abrasive or corrosive solutions or solutions that contain sol-

vents (such as alcohol and benzene) to clean the printer.

 Always test any cleaning solution (such as mild detergent) on a small

inconspicuous area of your printer to check the solution’s performance.

 Never use sharp or rough implements, such as wire or plastic cleaning

pads.

 Always close the printer’s covers gently. Never subject the printer to vibra-

tion.

 Do not cover the printer immediately after using it. Turn it off and wait until

it cools down.

-

-

Maintaining the Printer52

 Do not leave the printer’s covers open for any length of time, especially in

well-lit places; light may damage the drum cartridge.

 Do not open the printer during printing.

 Do not tap media stacks on the printer.

 Do not lubricate or disassemble the printer.

 Do not tilt the printer.

 Do not touch the electrical contacts, gears, or laser devices. Doing so

may damage the printer and cause the print quality to deteriorate.

 Keep media in the output tray at a minimum level. If the media is stocked

too high, your printer may experience media misfeeds and excessive
media curl.

 Keep the printer level to avoid

toner spillage.

 When lifting the printer, grasp

the areas shown in the figure.

 If you get toner on your skin,

wash it off with cool water and a mild soap.

CAUTION

If you get toner in your eyes, wash it out immediately with cool water
and consult a doctor.

 Make sure any parts removed during cleaning are replaced before you

plug in the printer.

Maintaining the Printer

53

Cleaning the Printer

CAUTION

Be sure to turn off the printer and unplug the power cord before
cleaning.

Exterior

Control Panel Ventilation Grille

Printer Exterior

Filter

Cleaning the Printer54

Interior

Cleaning the Media Feed Roller and Laser Lens

1 Pull the lever, and then open the

top cover.

" If there is paper in the

output tray, remove it,
and then fold up the out­put tray before opening
the top cover.

" Do not touch the transfer

belt.

2 Slowly pull out the drum car-

tridge.

Cleaning the Printer

55

Note

Position the removed drum cartridge as
shown in the illustration at the right.
Be sure to keep the drum cartridge
horizontal and place it where it will not
become dirty.
Do not leave the drum cartridge
removed for more than 15 minutes, and
do not place the removed drum cartridge
in a location where it would be exposed
to direct light (such as sunlight).

3 Clean the media feed rollers by

wiping them with a soft, dry
cloth.

BOTTOM

Cleaning the Printer56

4 Clean the laser lens by wiping

them with a soft, dry cloth.

5 Reinstall the drum cartridge.

BOTTOM

Cleaning the Printer

57

6 Carefully close the top cover.

Storing the Printer

Note

If this printer is not to be used for
an extended period of time,
store the printer with the fuser
separator levers raised (set to
the envelope position).

Storing the Printer58

Troubleshooting

Introduction

This chapter provides information to aid you in resolving printer problems you
may encounter, or at least guide you to the proper sources for help.

Preventing media misfeeds Page 61

Understanding the media path Page 62

Indicator Messages Page 62

Clearing media misfeeds Page 65

Solving problems with media misfeeds Page 69

Solving other problems Page 71

Solving problems with printing quality Page 74

Introduction60

Preventing Media Misfeeds

Make sure that...

Media matches the printer specifications.

Media is flat, especially on the leading edge.

The printer is on a hard, flat, level surface.

You store media in a dry location away from moisture and humidity.

You remove transparencies from the output tray immediately after printing to
avoid static buildup.

You always adjust the media guides in Tray 1 after inserting the media (a

guide that is not properly adjusted can cause poor print quality, media mis
feeds, and printer damage).

You load the media printing-side up in the tray (many manufacturers place an
arrow on the end of the wrapper to indicate the printing side).

Avoid...

Media that is folded, wrinkled, or excessively curled.

Double feeding (remove the media and fan the sheets—they may be sticking
together).

Fanning transparencies since this causes static.

Loading more than one type/size/weight of media in a tray at the same time.

Overfilling the trays.

Allowing the output tray to overfill (the output tray has a 200-sheet capacity—

misfeeding may occur if you allow media to accumulate more than 200
sheets at one time).

Allowing the output tray to fill with more than a few transparencies.

-

Preventing Media Misfeeds

61

Understanding the Media Path

Understanding the printer’s media path will help you locate media misfeeds.

1 Output tray

2 Transfer belt unit

3 Toner cartridge carousel

4 Drum cartridge

5 Tray 1

6 Fuser unit

1

2

3

4

5

Indicator Messages

The control panel indicators (Ready, Error) provide information about your
printer and help you locate each problem.

Error Messages

These messages indicate errors which you must correct before a print job
can continue or the printer status returned to “Ready”.

6

Ready
indicator
(green)

Blinking Blinking Communication Error Check the printer

Error
indicator
(orange)

Condition Action

cable.

Print Over-run Turn off the printer.

After a few seconds,
turn on the printer.
Change to a lower
resolution.

Understanding the Media Path62

Ready
indicator
(green)

Rapid blinking alter­nately

Off Blinking Media empty Load media into Tray

Off On Front cover or top cover

Error
indicator
(orange)

Condition Action

The tray ran out of paper
while printing.

No media in the tray
specified in the printer
driver.

Media size error

If the “Auto Continue”
has been activated in the
Status Display, the sheet
already fed in, is auto
matically ejected after a
predetermined time.

Waiting to print the back
of the paper during man­ual duplex printing

Media jam Clear the jam, close

The drum cartridge or
toner cartridge is not
installed.

is open.

Load media into

1.

Tray

Load the appropriate
type of media into
Tray 1.

Load the appropriate
size media into Tray 1.

-

Insert the paper so
that the back can be
printed, and then
press the Cancel key
(less than 5 seconds).
For details, refer to
“Manual Duplexing”
on page 37.

1.

the covers, and then
continue with the print
job.

Install the drum car­tridge and all toner
cartridges.

Close the front cover
and top cover.

Indicator Messages

63

Service Message

This message indicates a more serious fault that can only be corrected by a
customer service engineer.

Ready
indicator
(green)

Off Rapid blink-

Error
indicator
(orange)

ing

Condition Action

Fatal error Turn the printer

off, then on again.
If the problem
persists, contact
your vendor or
authorized ser
vice provider.

-

Indicator Messages64

Clearing Media Misfeeds

To avoid damage, always remove misfed media gently, without tearing it. Any
pieces of media left in the printer, whether large or small, can obstruct the
media path and cause further misfeeds. Do not reload media that has misfed.

Note

The image is not fixed on the media before the fusing process. If you
touch the printed surface, the toner may stick to your hands, so be
careful not to touch the print face when removing the misfed media.
Make sure not to spill any toner inside the printer.

CAUTION

Unfused toner can dirty your hands, clothes, or anything else it gets on.
If you accidentally get toner on your clothes, lightly dust them off as
best as you can. If some toner remains on your clothes, use cool, not
hot water, to rinse the toner off. If toner gets on your skin, wash it off
with cool water and a mild soap.

CAUTION

If you get toner in your eyes, wash it out immediately with cool water
and consult a doctor.

If, after clearing the media misfeed, the misfeed message in the control panel
window persists, open and close the printer’s covers. This should clear the
misfeed message.

Clearing Media Misfeeds

65

Clearing Procedures

1 Pull the lever, and then open the

top cover.

" If there is paper in the

output tray, remove it,
and then fold up the out
put tray before opening
the top cover.

" Do not touch the transfer

belt.

2 Slowly pull out the drum car-

tridge.

-

Clearing Media Misfeeds66

Note

Position the removed drum cartridge as
shown in the illustration at the right.
Be sure to keep the drum cartridge
horizontal and place it where it will not
become dirty.
Do not leave the drum cartridge
removed for more than 15 minutes, and
do not place the removed drum cartridge
in a location where it would be exposed
to direct light (such as sunlight).

3 Remove any misfed media.

Clearing Media Misfeeds

67

4 Reinstall the drum cartridge.

5 Carefully close the top cover.

Clearing Media Misfeeds68

Solving Problems with Media Misfeeds

" Frequent misfeeds in any area indicate that area should be checked,

repaired, or cleaned. Repeated misfeeds may also happen if you’re
using unsupported print media.

Symptom Cause Solution

Several
sheets go
through the
printer
together.

Media mis­feed mes­sage stays
on.

Media is
misfeeding.

The front edges of
the media are not
even.

The media is moist
from humidity.

Too much static elec­tricity is present.

Top cover needs to
be opened and
closed again to reset
the printer.

Some media remains
misfed in the printer.

The media is not cor­rectly positioned in
the tray.

The number of sheets
in the tray exceeds
the maximum
allowed.

The media guides are
not correctly adjusted
to the media size.

Warped or wrinkled
media is loaded in the
tray.

The media is moist
from humidity.

The recommended
transparency or label
sheet is facing the
wrong way in Tray 1.

Remove the media and even up the
front edges, then reload it.

Remove the moist media and replace it
with new, dry media.

Do not fan transparencies.

Open and close the top cover of the
printer again.

Recheck the media path and make
sure that you have removed all of the
misfed media.

Remove the misfed media and reposi­tion the media properly in the tray.

Remove the excess media and reload
the correct number of sheets in the
tray.

Adjust the media guides in the Tray 1
to match the size of the media.

Remove the media, smooth it out, and
reload it. If it still misfeeds, do not use
that media.

Remove the moist media and replace it
with new, dry media.

Load the transparencies or label
sheets according to the manufacturer’s
instructions.

Solving Problems with Media Misfeeds

69

Symptom Cause Solution

Media is
misfeeding.

Envelopes are facing
the wrong way in Tray

1.

Transparencies have
collected static elec­tricity in the tray.

Unsupported media
(wrong size, thick­ness, type, etc.) is
being used.

The media feed roller
is dirty.

Load the envelopes in Tray 1 so the
flaps are facing down.

If the flaps are on the long edge, load
the envelopes with the flap toward the
left of the printer.

Remove the transparencies and load
them in Tray 1 one sheet at a time. Do
not fan transparencies before loading
them.

Use KONICA MINOLTA-approved
media.

See “Media Specifications” on page 20
for supported size.

Clean the media feed roller.

For more details, refer to “Interior” on
page 55.

Solving Problems with Media Misfeeds70

Solving Other Problems

" To order KONICA MINOLTA consumables, go to www.q-shop.com.

Symptom Cause Solution

Printer
power is not
on.

Printing
takes too
much time.

Blank pages
come out
during print
ing.

The power cord is not
correctly plugged into
the outlet.

Something is wrong
with the outlet con
nected to the printer.

The power switch is
not correctly turned
on (I position).

The printer is con­nected to an outlet
with a voltage or fre­quency that does not
match the printer
specifications.

The printer is set to a
slow printing mode
(for example, thick
stock or transpar
ency).

The printer is set to
power saving mode.

The job is very com­plex.

A toner cartridge for a
different region or an
unapproved toner
cartridge is installed.

One or more of the
toner cartridges are

-

defective or empty.

The wrong media is
being used.

Turn off the printer, confirm that the
power cord is correctly plugged into the
outlet, and then turn on the printer.

Plug another electrical appliance into

-

the outlet and see whether it operates
properly.

Turn the power switch off (O position),
then turn it back to the on (I position).

Use a power source with the specifica­tions listed in appendix A, “Technical
Specifications.”

It takes more time to print with special
media. When using regular paper,
make sure that the media type is set

-

properly in the driver.

It takes time for printing to start in
power saving mode.

Wait. No action needed.

Install a KONICA MINOLTA toner
cartridge approved for your specific
printer.

Check the toner cartridges. The image
will not be printed if the cartridges are
empty.

Check that the media type set in the
driver matches the media loaded in the
printer.

Solving Other Problems

71

Symptom Cause Solution

Not all pages
print.

Printer
resets or
turns off fre­quently.

With N-up on
multiple cop­ies, the out­put is
incorrect.

You hear
unusual
noises.

The printer has the
wrong kind of cable,
or the printer is not
configured for the
correct cable and
port.

The Cancel key was
pressed.

The tray is empty. Check that the trays are loaded with

A document is printed
with an overlay file
which has been cre
ated by a non-magi­color 2400W driver.

The power cord is not
correctly plugged into
the outlet.

A system error
occurred.

Both the driver and
the application have
been set for collation.

The printer is not
level.

There is a foreign
object stuck inside
the printer.

Check your cable.

Make sure no one pressed the Cancel
key while your job was printing.

media, in place, and secure.

Print the overlay file using a magicolor
2400W driver from the magicolor

-

2400W Utilities and Documentation
CD-ROM.

Turn off the printer, confirm that the
power cord is correctly plugged into the
outlet, and then turn on the printer.

Contact Technical Support with the
error information.

For N-up on multiple copies, choose
Collate only in the driver’s Paper Tab.
Do not set collation in the application.

Put the printer on a flat, hard, level sur­face not to exceed ±1° slant in any
direction.

Turn off the printer and remove the
object. If you cannot remove it, contact
Technical Support.

Solving Other Problems72

Symptom Cause Solution

Media is
wrinkled.

The media is moist
from humidity or hav­ing water spilled on it.

The media feed roller
or fuser unit is defec­tive.

Unsupported media
(wrong size, thick
ness, type, etc.) is
being used.

Envelopes are being
printed with the fuser
separator levers in
the plain paper posi
tion.

-

-

Remove the moist media and replace it
with new, dry media.

Check them for damage. If necessary,
contact Technical Support with the
error information.

Use KONICA MINOLTA-approved
media. See
page 20 for supported sizes and types.
For a complete list of approved media,
go to www.printer.konicaminolta.com.

Before printing envelopes, place the
fuser separator levers in the envelope
position.

“Media Specifications” on

Solving Other Problems

73

Solving Problems with Printing Quality

Symptom Cause Solution

Nothing is
printed, or
there are
blank spots
on the
printed page.

One or more of the
toner cartridges are
defective.

The printer driver is
not set correctly.

The drum cartridge is
defective.

The media is moist
from humidity.

The media set in the
printer driver mis
matches the media
loaded in the printer.

The power source
does not match the
printer specifications.

Several sheets are
being fed at the same
time.

Media is not set prop­erly in the tray.

The printer is not
level.

-

Remove the toner cartridge and check
for damage. If it is damaged, replace it.

Select the proper setting in the printer
driver to switch from transparencies to
plain paper.

Remove the drum cartridge and check
for damage. If it is damaged, replace it.

Adjust the humidity for media storage.
Remove the moist media and replace it
with new, dry media.

Load the correct media in the printer.

Use a power source with the proper
specifications.

Remove the media from the tray and
check for static electricity. Fan plain
paper or other media (but not transpar
encies), and replace it in the tray.

Remove the media, tap it to straighten
it out, return it to the tray, and realign
the media guides.

Put the printer on a flat, hard, level sur­face not to exceed ±1° slant in any
direction.

-

Solving Problems with Printing Quality74

Symptom Cause Solution

Entire sheet
is printed in
black or
color.

One or more of the
toner cartridges are
defective.

The drum cartridge is
defective.

Remove the toner cartridge and check
for damage. If it is damaged, replace it.

Remove the drum cartridge and check
for damage. If it is damaged, replace it.

Image is too
light; there is
low image
density.

Image is too
dark.

Laser lens is dirty. Clean the laser lens.

The media is moist
from humidity.

There is not much
toner left in the car­tridge.

One or more of the
toner cartridges are
defective.

Media type is set
incorrectly.

One or more of the
toner cartridges are
defective.

The drum cartridge is
defective.

Remove the moist media and replace
with new, dry media.

Replace the toner cartridge.

Remove the toner cartridge and check
for damage. If it is damaged, replace it.

When printing envelopes, labels, post­cards, thick stock, or transparencies,
specify the appropriate media type in
the printer driver.

Remove the toner cartridge and check
for damage. If it is damaged, replace it.

Remove the drum cartridge and check
for damage. If it is damaged, replace it.

Solving Problems with Printing Quality

75

Symptom Cause Solution

Image is
blurred;
background
is lightly
stained;
there is
insufficient
gloss of the
printed
image.

One or more of the
toner cartridges are
defective.

The drum cartridge is
defective.

Remove the toner cartridge and check
for damage. If it is damaged, replace it.

Remove the drum cartridge and check
for damage. If it is damaged, replace it.

The print or
color density
is uneven.

Irregular
print or mot­tled image
appears.

One or more of the
toner cartridges are
defective or low.

The drum cartridge is
defective.

The printer is not
level.

The media is moist
from humidity.

Unsupported media
(wrong size, thick­ness, type, etc.) is
being used.

One or more of the
toner cartridges are
defective.

The drum cartridge is
defective.

The fuser separator
levers are adjusted
for envelope printing.

Install new toner cartridges.

Remove the drum cartridge and check
for damage. If it is damaged, replace it.

Put the printer on a flat, hard, level sur­face not to exceed ±1° slant in any
direction.

Adjust the humidity in the media stor­age area.
Remove the moist media and replace it
with new, dry media.

Use KONICA MINOLTA-approved
media. See “Media Specifications” on
page 20 for supported sizes.

Remove the toner cartridge and check
for damage. If it is damaged, replace it.

Remove the drum cartridge and check
for damage. If it is damaged, replace it.

Return the fuser separator levers to the
plain paper setting.

Solving Problems with Printing Quality76

Symptom Cause Solution

There is
insufficient
fusing or the
image
comes off
when
rubbed.

There are
toner
smudges or
residual
images.

The media is moist
from humidity.

Unsupported media
(wrong size, thick
ness, type, etc.) is
being used.

Media type is set
incorrectly.

The fuser separator
levers are adjusted
for envelope printing

One or more of the
toner cartridges are
defective or installed
incorrectly.

The fuser separator
levers are adjusted
for envelope printing.

-

Remove the moist media and replace it
with new, dry media.

Use KONICA MINOLTA-approved
media. See
page 20 for supported sizes.

When printing envelopes, labels, post­cards, thick stock, or transparencies,
specify the appropriate media type in
the printer driver.

Return the fuser separator levers to the
plain paper setting.

Remove the toner cartridge and check
for damage. If it is damaged, replace it.

Return the fuser separator levers to
the plain paper setting.

“Media Specifications” on

There are
toner
smudges on
the back side
of the page
(whether or
not it has
been
duplexed).

The media transfer
roller is dirty.

The media path is
dirty with toner.

One or more of the
toner cartridges are
defective.

The drum cartridge is
defective.

Clean the media transfer roller.

If you think the transfer roller should be
replaced, contact Technical Support
with the error information.

Print several blank sheets and the
excess toner should disappear.

Remove the toner cartridge and check
for damage. If it is damaged, replace it.

Remove the drum cartridge and check
for damage. If it is damaged, replace it.

Solving Problems with Printing Quality

77

Symptom Cause Solution

Abnormal
areas (white,
black, or
color) appear
in a regular
pattern.

The laser lens is dirty. Clean the laser lens.

The toner cartridge is
defective.

The drum cartridge is
defective.

Remove the toner cartridge with the
color causing the abnormal image.
Replace it with a new toner cartridge.

Remove the drum cartridge and check
for damage. If it is damaged, replace it.

Image
defects.

Lateral lines
or bands
appear on
image.

Colors look
drastically
wrong.

The laser lens is dirty. Clean the laser lens.

The toner cartridge is
leaking.

The toner cartridge is
defective.

The drum cartridge is
defective.

The printer is not
level.

The media path is
dirty with toner.

One or more of the
toner cartridges are
defective.

The drum cartridge is
defective.

One or more of the
toner cartridges are
defective.

One or more of the
toner cartridges are
low or empty.

Remove the toner cartridge and check
for damage. If it is damaged, replace it.

Remove the toner cartridge with the
color causing the abnormal image.
Replace it with a new toner cartridge.

Remove the drum cartridge and check
for damage. If it is damaged, replace it.

Put the printer on a flat, hard, level sur­face not to exceed ±1° slant in any
direction.

Print several sheets and the excess
toner should disappear.

Remove the toner cartridge and check
for damage. If it is damaged, replace it.

Remove the drum cartridge and check
for damage. If it is damaged, replace it.

Remove the toner cartridges and verify
that the toner is distributed evenly on
each cartridge roller, and reinstall the
toner cartridges.

Check the control panel. If necessary,
replace the specified toner cartridge.

Solving Problems with Printing Quality78

Symptom Cause Solution

Colors are
not register­ing properly;
colors are
mixed or
have page­to-page vari­ation.

Line art does
not print in
color.

The color
has a poor
reproduction
or has poor
color density.

The top cover is not
properly closed.

The drum cartridge is
not correctly seated.

One or more of the
toner cartridges are
defective.

The media is moist
from humidity.

The line art setting for
2400 x 600 dpi
requires Color Match­ing to be turned off.

The drum cartridge is
defective.

Make sure that the top cover is closed.

Remove the drum cartridge and rein­stall it.

Remove the toner cartridge and check
for damage. If it is damaged, replace it.

Remove the moist media and replace it
with new, dry media.

In the driver, go to Properties/Quality
and choose Off in the Color Matching.

If you want color, lower the resolution
to 1200 x 600 or 600 x 600 dpi.

Remove the drum cartridge and check
for damage. If it is damaged, replace it.

If the problem is not resolved, even after all of the above have been per­formed, contact Technical Support with the error information.

For contact information, refer to the General Information Guide.

Solving Problems with Printing Quality

79

Solving Problems with Printing Quality80

Installing

Accessories

Dust Cover

The dust cover is a standard printer feature in the Americas, but an optional
accessory in other areas.

Contact your vendor or go to printer.konicaminolta.com for purchase informa­tion.

When the dust cover is attached to Tray 1, the media is protected from dust,
and operating noises from printing are reduced. We recommend that the dust
cover remain attached when this printer is used.

" Depending on the sales region, the dust cover is not included with this

printer. If necessary, purchase this part from your sales representa­tive.

Installing the Dust Cover

1 Open Tray 1.

2 Install the dust cover.

Dust Cover82

3 Attach the lid to the dust cover.

Loading Media in Tray 1 with the Dust Cover installed

1 Remove the lid from the dust

cover, and then open the front
panel of the dust cover.

2 Slide the media guides to pro-

vide more space between them.

Dust Cover

83

3 Load the media face up in the

tray.

" Do not load above the

Do not load more than 10 envelopes or 50 sheets of labels, post­cards, thick stock, or transparencies at one time.

M

4 Slide the media guides against

the edges of the media.

5 Close the front panel of the dust

cover, and then reattach the lid
to the dust cover.

mark.

Dust Cover84

Appendix

Safety Specifications

Printer

Safety standards U.S. model UL 60950-1, CSA C22.2 No.

60950-1-03

European model EU Directive 73/23/EEC

EU Directive 93/68/EEC
EN 60950-1 (IEC 60950-1)

China model GB 4943

EMC standards U.S. model FCC part 15 subpart B class B

ICES-003

European model EU Directive 89/336/EEC

EU Directive 93/68/EEC
EN 55022 (CISPR Pub. 22) class B
EN 61000-3-2
EN 61000-3-3
EN 55024

China model GB 9254 class B, GB 17625.1

Australian model AS/NZS CISPR22 classB

Technical Specifications

Printer

Type Desktop full color laser beam printer

Printing system Dual laser diodes and polygon mirror

Developing system Mono component development system

Resolution 2400 dpi × 600 dpi,

1200 dpi × 600 dpi or 600 dpi × 600 dpi

First print Monochrome: 14.0 seconds for A4, Letter

(plain paper)

Full color: 23.0 seconds for A4, Letter

(plain paper)

Print speed Monochrome: 20.0 pages per minute for A4,

Letter (plain paper)

Full color: 5.0 pages per minute for A4,

Letter (plain paper)

Safety Specifications86

Warm-up time 100 V/120 V: 45 seconds

220 to 240 V: 49 seconds

Media sizes Paper width: 92 to 216 mm (3.6 to 8.5")

Paper length: 148 to 356 mm (5.9 to 14.0")

Paper/Media

Input capacity Plain paper: 200 sheets

Output capacity Output tray: 200 sheets (A4, Letter)

Operating temperature 10 to 35°C (50 to 95°F)

Operating humidity 15 to 85%

Power supply 110 to 127 V, 50 to 60 Hz

Power consumption 100 V/120 V: 1100 W

Amperage 110 to 127 V: 11 A or less

Acoustic Noise Printing: 53 dB or less

External dimensions Height: 341 mm (13.4")

Weight Printer: approximately 19.9 kg (43.9 lb) (exclud-

Interface USB 2.0 compliant

• Plain paper (60 to 90 g/m2; 16 to 24 lb)

• Transparency

• Envelope

• Thick Stock (91 to 163 g/m2)

•Postcard

• Letterhead

• Label sheet

• Glossy

Envelope: 10 envelopes
Label/Postcard/Thick Stock/Transparency:

50 sheets

220 to 240 V, 50 to 60 Hz

220 to 240 V: 1100 W

220 to 240 V: 7 A or less

Standby: 35 dB or less

Width: 430 mm (16.9")
Depth: 395 mm (15.6")

ing the dust cover)
Toner cartridge:

Standard in-box cartridge =

0.58 kg (1.28 lb) (Y, M, C, K)
Replacement cartridge (with toner roller cover)=
Standard-capacity:

0.63 kg (1.39 lb) (Y, M, C)
High-capacity:

0.70 kg (1.54 lb) (Y, M, C, K)

Technical Specifications

87

CPU N4-Chip

Standard memory 32 MB

Consumable Life Expectancy Chart

Item Average Life Expectancy

Toner cartridge At 5% coverage

Standard in-box Cartridge =

1,500 pages (Y, M, C, K)

Replacement Cartridge =

Standard-capacity: 1,500 pages (Y, M, C)
High-capacity: 4,500 pages (Y, M, C, K)

Drum cartridge At 5% coverage, using plain paper (A4/Letter)

Monochrome:

45,000 pages (Continuous)
10,000 pages (Intermittent)

Full color:

11,250 pages (Continuous)
7,500 pages (Intermittent)

Our Concern for Environmental Protection

As an ENERGY STAR® Partner, we have determined that this machine meets
the ENERGY STAR Guidelines for energy efficiency.

What is an ENERGY STAR product?

An ENERGY STAR product has a special feature that allows it to automati­cally switch to a “low-power mode” after a period of inactivity. An ENERGY
STAR product uses energy more efficiently, saves you money on utility bills
and helps protect the environment.

Our Concern for Environmental Protection88

Index

A

Accessory

Dust cover 82

C

Consumables

Toner cartridge 40

D

Dust cover 82

E

Envelope 23

G

Glossy 27

Index

I

Imageable area 27
Indicator

Error messages 62
Service messages 64
Status message 5

L

Labels 24
Letterhead 25
Loading media 29

M

Maintenance 52
Manual duplexing 37
Media

Clearing misfeeds 65
Imageable area 27
Loading 29

89

Path 62
Preventing misfeeds 61

Media path 62
Media storage 38
Media type

Envelope 23
Glossy 27
Labels 24
Letterhead 25
Plain paper 21
Postcard 25
Thick stock 22
Transparency 26

Misfeed problems 70

Clearing 65
Media path 62
Preventing 61

N

N-up 73

O

Output tray 38
Overlay printing 73

S

Setup tab 12
Status display 16

Closing 18
Opening 16
Using 16

T

Thick stock 22
Transparency 26
Troubleshooting 59

Media misfeed 70
Nothing is printed 75
Printer resets 73

P

Page margins 28
Paper tab 12
Plain paper 21
Postcard 25
Preventing media misfeeds 61
Print quality 75
Printer

Parts 3

Printer driver 11

Paper tab 12
Quality tab 13
Setting 10
Setup tab 12

Q

Quality tab 13

Index90