Page 1
Trūper Operator Maintenance
Color Scanner
Part Number S006830 Rev. B
Page 2
Operator Maintenance
Cleaning the Outside of the Scanner
To maintain the scanner’s performance, clean th e ou tside of the unit at lea s t once per mo nt h using the
following procedure:
Press the power button to the OFF position.
1
Power button
LED
Clean the exit tray, the feeder and feeder tray, ADF cover and other surfaces with a soft cloth.
2
The insertion and exit slots of the ADF can become soiled with dirt, grime and paper dust. Clean
these areas at least once per month or more often if there is an accumulation dust.
3
Use a brush to remove dirt and dust from the exhaust fan vent on the back side of the unit near the
power cord connection and from the two vents on the left and right sides of the ADF assembly.
4
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Page 3
Cleaning Inside the Scanner
If paper jamming, marking, or multiple-sheet feeding occurs frequently, clean the rollers, sensors and
double feed detector as described in this section. To maintain scanning quality, clean the scanner
components frequently: Clean inside the scanner at le ast once per week or af ter 20 ,000 sheet s ha ve been
scanned, whichever comes first.
To determine the number of sheets scanned, use the Trūper User Utility. (See “
page 92.)
The following guidelines are for cleaning inside the scanner:
• If the documents you scan are dirty, the scanner’s parts and components will also become dirty .
Be sure the documents you scan are as clean as possible.
• If black or white lines appear on the scanned images, clean the ADF glass areas and the
reference plates as described in “
Glass” on page 81.
• If paper jamming, marking, or double feeding occurs frequently even after cleaning, you may
need to change the rollers, as described in “
Also observe the warnings for use of the roller cleaning paper sh own in “
page 74.
Note
Â
For proper cleaning and maintenance, it is recommended that the following three roller cleaning
procedures be performed concurrently.
Cleaning the Background Color Reference Plates and ADF
Replacing Consumables” on page 86.
Roller Cleaning Paper” on
Trūper User Utility” on
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Page 4
Roller Cleaning Paper
Use the roller cleaning paper to clean inside the scanner.
Warning
Before using the roller cleaning paper, please read these instructions completely. Keep these
instructions for future reference.
• KEEP THE ROLLER CLEANING PAPER AWAY FROM FIRE.
• Do not use the roller cleaning paper near a heater or open flame.
• Do not drink or inhale the roller cleaning
paper fluid.
• The roller cleaning paper may be har mful to
your skin. Please use protective gloves
when working with the cleaning paper.
• Do not store the roller cleaning paper in
direct sunlight or in a place with temperature
over 104
• Use the roller cleaning paper only to clean the rollers and scanning area.
o
F (40oC).
• If you need more information about the roller cleaning paper, please refer to the Material Safety
Data Sheet (MSDS) available upon request from Böwe Bell + Howell Scanners
.
Preparation: Cut the roller cleaning paper bag on the dotted line and take out the roller cleaning paper.
Dotted line
Use the roller cleaning paper immediately af ter ope nin g the bag. If the bag remains open for a long period
of time, the alcohol cleaning solution will evaporate and the cleaning paper will not be effective.
Additional roller cleaning paper is available from the Böwe Bell + Howell Scanning Essentials online store
at http://webstore.bbhscanners.com
also the “
Consumable Parts and Accessories List” on page 13.
or from the reseller where you purchased the Trūper scanner. See
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Page 5
Cleaning the Paper Feed Roller, Separation Roller and Retard Roller
Press the power button to the OFF position.
1
Push the ADF door release button to open the ADF door.
2
ADF door
ADF door release
Use the roller cleaning paper to remove any dirt or grime from the surfaces of the paper feed roller
and separation roller.
3
Separation roller
Hold the roller to prevent it from rotating, then wipe the roller from one side to the other in the
direction of the arrows shown in the diagram. Turn the roller as you continue to wipe and clean all
the way around the roller.
Paper feed roller
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Page 6
Open the retard cover in the direction of the arrow shown in the diagram by pulling up from the
indent on the right side.
4
Retard cover
Retard roller
Indent
Use the roller cleaning paper to remove the dirt from the surface of the retard roller.
5
Retard roller
Hold the roller to prevent it from rotating, then wipe the roller from one side to the other in the
direction of the arrows shown in the diagram. Turn the roller as you continue to wipe and clean all
the way around the roller.
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Close the retard cover in the direction of the arrow as shown in the following diagram.
6
7
• When you close the retard cover, close it securely until the cover is locked. Do not slam the
retard cover.
Retard cover
Retard roller
Close the ADF door.
• When you close the ADF door, close it securely until the door is locked. Do not slam the ADF
door.
Proceed to the following section, “Cleaning the Drive Rollers and Free Rollers in the ADF”.
8
Cleaning the Drive Rollers and Free Rollers in the ADF
Press the power button to the OFF position.
1
Push the ADF door release button to open the ADF door.
2
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Use the roller cleaning paper to remove the dirt from the surfaces of the four (4) drive rollers.
3
Drive rollers
Drive rollers
Hold the roller to prevent it from rotating, then wipe the roller from one side to the other in the
direction of the arrows shown in the diagram. Turn the roller as you continue to wipe and clean all
the way around the roller.
Use the roller cleaning paper to remove the dirt from the surfaces of the four (4) free rollers .
4
Free Rollers
Hold the roller to prevent it from rotating, then wipe the roller from one side to the other in the
direction of the arrows shown in the diagram. Turn the roller as you continue to wipe and clean all
the way around the roller.
Close the ADF door.
5
6
• When you close the ADF door, close it securely until the door is locked. Do not slam the ADF
door.
Proceed to the following section, “Cleaning the Drive Rollers, Free Rollers and Exit Rollers in the
Exit Door”.
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Cleaning the Drive Rollers, Free R ollers and Exit Rollers in the Exit Door
Press the power button to the OFF position.
1
Pull the exit door release lever to open the exit door.
2
Exit door release
Use the roller cleaning paper to remove the dirt from the surfaces of the four (4) drive rollers and
the two (2) exit rollers.
3
Exit rollers
Drive rollers
Drive rollers
Hold the roller to prevent it from rotating, then wipe the roller from one side to the other in the
direction of the arrows shown in the diagram. Turn the roller as you continue to wipe and clean all
the way around the roller.
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Use the roller cleaning paper to remove the dirt from the surfaces of the six (6) free rollers.
4
Free rollers
Hold the roller to prevent it from rotating, then wipe the roller from one side to the other in the
direction of the arrows shown in the diagram. Turn the roller as you continue to wipe and clean all
the way around the roller.
Close the exit door.
5
• When you close the exit door, close it securely until the door is locked. Do not slam the exit
door.
When finished, clear the clean roller counter as described in step 6.
After cleaning the rollers, click the icon to open the Trūper User Utility. Select the User Utility
6
option to clear the roller cleaning counter. See “
Scanner Counter” on page 98.
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Cleaning the Background Color Reference Plates and ADF Glass
Press the power button to the OFF position.
1
Pull the exit door release lever to open the exit door.
2
In the scanner base assembly, clean the ADF glass (A) and reference plate (B) with the roller
cleaning paper.
3
ADF glass (A)
Reference plate (B)
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In the exit door assembly, clean the reference plate (C) and ADF glass (D) with the roller cleaning
paper.
4
ADF glass (D)
Reference plate (C)
Close the exit door.
5
• When you close the exit door, close it securely until the door is locked. Do not slam the exit
door.
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Page 13
Cleaning the Paper Sensor, Waiting Sensors and Double Feed Detector
Preparation: Locate the blower accessory and remove the brush from the blower.
Blower accessory
Blower
Sensor or detector
Press the power button to the OFF position.
1
Push the ADF door release button to open the ADF door.
2
Use the blower accessory to blow off any dirt from the surfac e of th e paper sen so r an d waiting
sensor. Also, blow off any dirt from the surface of the metal reflector sheet used by the waiting
3
sensor.
Waiting sensor
Reflector sheet for
waiting sensor
Paper sensor
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Use the blower accessory to blow off any dirt from the double feed detector (A) and double feed
detector (B).
4
Double feed
detector (A)
Close the ADF door.
5
Cleaning the Starting, Skew and Ending Sensors
Preparation: Locate the blower accessory and remove the brush from the blower.
• When you close the ADF door, close it securely until the door is locked. Do not slam the ADF
door.
Blower accessory
Reflector sheet for
ending sensor
Double feed detector (B)
Blower
Sensor or detector
Reflector sheet for
skew sensor (right)
Press the power button to the OFF position.
1
Pull the exit door release lever to open the exit door.
2
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Use the blower accessory to blow off any dirt from the surface of the starting sensor, skew sensor
(left), skew sensor (right) and ending sensor.
3
Ending sensor
Skew sensor (right)
Use the blower accessory to blow off any dirt from the reflector sheets for the starting sensor, skew
sensor (left), skew sensor (right) and the ending sensor.
4
Reflector sheet for
skew sensor (left)
Starting sensor
Reflector sheet for
starting sensor
Skew sensor (left)
Close the exit door.
5
• When you close the exit door, close it securely until the door is locked. Do not slam the exit
door.
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Page 16
Replacing Consumables
Replacing the Paper Feed Roller Module
The Trūper scanner allows you to perform routine maintenance without calling a service technician. This
includes replacing a variety of parts that become worn as the scanner is used.
Replace both the feed roller module and the retard roller module after 300,000 scans. Replace the roller
modules more often if you find that cleaning inside the scanner no longer improves paper jamming,
slipping, multi-feeding, marking and similar feeding problems.
Preparation: Open the Roller Exchange Kit. Roller Exchange Kits are available from the Böwe Bell +
Howell Scanning Essentials online store at http://webstore.bbhscanners.com
you purchased the Trūper scanner. See also the “
Press the power button to the OFF position.
Consumable Parts and Accessories List” on page 13.
or from the reseller where
1
Push the ADF door release button to open the ADF door.
2
ADF door release
ADF door
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Page 17
Remove the paper feed roller module from the ADF door as shown in the following steps and
diagrams.
3
1. Place your fingers on the tabs on the sides of the roller module and pull down the roller
module in the direction of the arrow as shown in the diagram. The module will be released
from the magnets located in the ADF door assembly.
2. Disengage the shaft on the roller module from the brackets in the ADF door assembly as
shown in the diagram. Carefully disengage the gears on the roller module from the gears in
the ADF door assembly.
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Open the Roller Exchange Kit and take out the new paper feed roller module.
4
Install the new paper feed roller mo dule as shown in the following steps and diagrams.
5
1. Carefully insert the shaft on the roller module into the brackets in the ADF door assembly.
2. Carefully match the gears on the roller module with the gears in the ADF door assembly.
3. Push up the roller module in the direction of the arrow shown in the diagram, so that it is
Close the ADF door.
6
• When you close the ADF door, close it securely until the door is locked. Do not slam the ADF
locked in place by the magnets located in the ADF door assembly.
door.
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Replacing the Retard Roller Module
Replace both the feed roller module and the retard roller module after 300,000 scans. Replace the roller
modules more often if you find that cleaning inside the scanner no longer improves paper jamming,
slipping, multi-feeding, marking and similar feeding problems.
Preparation: Open the Roller Exchange Kit. Roller Exchange Kits are available from the Böwe Bell +
Howell Scanning Essentials online store at http://webstore.bbhscanners.com
you purchased the Trūper scanner. See also the “
Press the power button to the OFF position.
Consumable Parts and Accessories List” on page 13.
or from the reseller where
1
Push the ADF door release button to open the ADF door.
2
ADF door
ADF door release
Open the retard roller cover by pulling up the cover from the right side. Pull the cover in the
direction of the arrow marked next to the indented section on the cover.
3
Retard roller
Indent
Retard cover
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Remove the retard roller from the metal brackets by holding the ends of the roller shaft and pulling
up the roller in the direction of the arrows, as shown in the following diagram.
4
Open the Roller Exchange Kit and take out the new retard roller.
5
Install the new retard roller as shown in the steps and diagram.
6
1. Hold the ends of the roller shaft and lower the roller into the metal brackets.
2. Match the groove on one side of the roller shaft with the metal bracket that fits the groove.
When the groove is matched with the bracket, the roller shaft slides into the bracket.
Groove
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Close the retard roller cover.
7
8
• When you close the retard cover, close it securely until the cover is locked. Do not slam the
retard cover.
After replacing the paper feed and retard roller modules, click the icon to open the Trūper
User Utility. Select the User Utility option to clear the clean roller counter. See “
on page 98.
Close the ADF door.
• When you close the ADF door, close it securely until the door is locked. Do not slam the ADF
door.
Scanner Counter”
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Trūper User Utility
The Trūper User Utility is a software program used to maintain and troubleshoot the Trūper 3600 scanner.
The User Utility is installed as part of the scanner’s software installation.
If you do not find the Trūper User Utility icon on the computer desktop, please see “
Installation” on page 32.
Trūper Software
Starting the User Utility
Click the Trūper User Utility icon on the computer desktop, or click the Start button on the Windows
taskbar and select Programs, BBH, and then Scanner Tools.
Note
Â
When starting the Trūper User Utility, the Select Scanner dialog box may appear. If this dialog box
appears, select the BBH 3600 USB scanner from the drop-down list.
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Functions and Settings
User Utility Main Dialog Window
This window displays the scanner status, scanner information and the User Utility functions and settings
options.
Scanner Status and Error Code Display
This section displays the status of the connected scanner along with error codes. For information about the
messages and error codes, see “
Scanner Information
This section displays the following information:
• Model name and number
• Firmware Version
• Memory installed
• Interface, one of the following:
STI USB (HS) = USB 2.0 Hi-Speed (default configuration)
STI USB (FS) = USB 1.1 Full Speed
• Pre-Imprinter, enable or disable
User Utility Error Codes” on page 101.
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Sleep Mode
To conserve energy and reduce operating costs, the scanner has a programmable power save feature.
The scanner’s factory setting is as follows: The power save feature is enabled with a waiting time of 15
minutes, so that the Sleep Mode goes into effect after 15 minutes after the last scanner operation. This
setting complies with ENERGY STAR requirements.
Click the Sleep Mode button to change the settings:
• When the Sleep Mode check box is selected, the Sleep Mode is enabled. To disable this
feature, clear the check box next to Sleep Mode, then click OK.
• To change the waiting time until the Sleep Mode g oes into ef fect, be sure the Sleep Mode check
box is selected, adjust the minutes in the Waiting Time box, then click OK. (The waiting time
can be set from one to 60 minutes in one-minute incr em e nts.)
• If you do not want to change the settings, click Cancel.
Clean Imprinter
The Clean Imprinter button is enabled only when the imprinter is installed in the scanner. If the imprinter ink
cartridge is clogged, first close the imprinter door, then click the Clean Imprinter button to clean the
cartridge. The unit will perform an automatic cleaning function to improve the print quality.
Paper Mode/Buzzer Setting
The scanner can alert you with a buzzer when it detects a designated paper size. Click the Paper Mode/
Buzzer Setting button to change the settings:
• In the Paper Mode section, select the size of paper to be detected by the paper guides: A4 or
Letter size.
• In the Buzzer Setting section, select ON or OFF, then click OK.
• If you do not want to change the settings, click Cancel.
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User Shading
The User Shading function provides adjustments to improve image quality. Perform shading adjustment if
the image quality has deteriorated and does not improve even after cleaning inside the scanner. To
perform shading adjustment, you will need a sheet of the special shading paper that is included with the
scanner. See also “
Appendix 3—Shading Adjustment” on page 130.
1. Click the User Shading button on the User Utility window.
2. Click the Start Shading button on the User Shading dialog box. The User Shading utility will
guide you through the necessary steps.
3. Clean the inside of the scanner, refer to “
Cleaning Inside the Scanner” on page 73. When
finished, click OK.
4. Turn over both the front and back reference pla tes to wh ite, refer to “
Changing the Background
Color” on page 69. When finished, click OK. (The “please reverse” message will not appear if
the reference plates are already set to white.)
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Page 26
5. Place the special shading paper in the feeder tray in the Landscape position, then click OK.
Note
Â
Use only shading paper that is in good condition. Do not use shading paper that is dirty or damaged
because this will cause the image quality to deteriorate.
Use only the shading paper supplied with the scanner. Using other types of paper for shading
adjustment will cause the image quality to deteriorate.
6. The scanner reads the shading paper and the shading adjustment sets the reference for the
white shading plate. Wait until the “Now Adjusting” message box is cleared from the screen.
7. Turn over both the front and back reference plates to the black side. When finished, click OK.
Note
Â
The shading paper is NOT used for the black reference shading.
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The shading adjustment data with the black reference is created. Wait until the “Now Adjusting”
message box is cleared from the screen.
8. Click OK to complete shading adjustment.
Restoring Shading to the Default
Y ou can r estore shading adjustment d ata to the factory de fault setting. Use this function if the image qu ality
deteriorates or if it has not improved as a result of the shading adjustment process.
1. Click the User Shading button on the User Utility window.
2. Click the Restore Default option on the User Shading dialog box.
3. Click OK to confirm that you want to restore the factory setting.
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4. Click OK to complete the Restore Default function.
Scanner Counter
The User Utility scanner counters can be used to keep records of the number of documents scanned. The
counters also provide a reminder for roller cleaning and parts replacement.
System
Displays the number of pages scanned in ADF mode after the last counter update.
After Clean Roller
Displays the number of pages scanned after the rollers were last cleaned. When the After Clean
Roller number is greater than the Warning number listed next to the counter, the rollers need to be
cleaned. (The Warning number indicates how man y pages can be scanned after roller cleaning
before the rollers will need to be cleaned again.)
After Replace Roller
Displays the number of pages scanned after the rollers were last replaced. When the After Replace
Roller number is greater than the Warning number listed next to the counter, the rollers need to be
replaced. (The Warning number in dicates how many pages can be scanned with a new set of rollers
before the rollers will need to be replaced.)
Update All Counter
Click the Update All Counter button to update the counter displays to the latest numbers. Document
scanning operations DO NOT automatically update the counter displays.
Clear Counter Buttons
There are two Clear Counter buttons, one to clea r th e After Clean Roller display and one to clear the
After Replace Roller display.
• After you clean the rollers, click the Clear Counter button for After Clean Roller and reset the
number to zero.
• After you replace the rollers, click the Clear Counter button for After Replace Roller and reset
the counter to zero.
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Page 29
Help
Click the Help button to open the Trūper Operator Manual document ation in PDF file format. The manual
contains information about scanner operations, cleani ng and ma intenance a nd information about the User
Utility messages and error codes.
Select Scanner(X)
The Select Scanner button opens the Select Scanner dialog box. If more than one scanner is connected to
the computer, you can use the Select Scanner dialog box to select a different scanner. The User Utility
functions and settings will then apply to the selected scanner. To select a different scanner:
1. Click the Select Scanner(X) button.
2. Click the drop-down list and select a different scanner, then click OK. If you do not want to
select a different scanner, click Cancel.
Save Info
The Save Info option allows you to save current scanner and computer system information to a log file.
1. Click the Save info button.
2. In the Save in drop-down list, browse to find a location to save the log file.
3. In the File name box, type a file name for the log file (the default file name is Scanner.log).
4. Click the Save button.
Close
Click the Close button to close the User Utility.
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Check Version Information
To check the software version of the User Utility:
1. Open the User Utility and right click the title bar at the top of the display window.
2. Click the About option to view the version information.
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Troubleshooting
User Utility Error Codes
If an issue occurs during scanning, click the icon to open the Trūper User Utility. Check the Scanner
Status message and look for Error Code information. The following table explains th e error codes and
messages and describes possible causes. The remedy column describes ways to resolve the problem.
Error Code Status Message Possible Cause Remedy
— Scanner has no error.
U11
U12
U13
U14
U15
U16
U17
U18 Document remains in the
U20 Skew error occurred. A skew error has occurred. Open the ADF and exit doors
U23 Double feed occurred.
U30 Scanner door is open.
U32
Jam occurred. Please open
the door and remove the
paper.
scanner. Please open the
door and remove the paper.
Please open the door and
remove the paper.
Please close the door.
The document is jammed.
Document sensors are dirty.
Document remains in the
scanner.
Document sensors are dirty.
A double feed error has
occurred.
Rollers are dirty. Clean the rollers. See page 73
The ADF door is open. Close the ADF door. Do not slam
Open the ADF and exit doors
and remove the jammed paper.
See page 58
Clean the sensors. See page 83
Open the ADF and exit doors
and remove the paper. See
page 58
Clean the sensors. See page 83
and remove the paper.
See page 58
Open the ADF and exit doors
and remove the jammed paper.
See page 58
the ADF door.
.
.
.
.
.
.
.
U34
Fxx System error occurred.
Please consult with a
service representative.
— ***Warning***
The rollers need to be
cleaned. Please clean the
rollers.
Please select Clear
Counter button after
cleaning the rollers.
A system error has occurred. Please contact a service
representative.
Warning counter expired.
Rollers need to be cleaned.
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Clean the rollers. See page 73
After cleaning the rollers, return
to the User Utility and click the
Clear Counter button for “After
Clean Roller.” See page 98
.
.
Page 32
Error Code Status Message Possible Cause Remedy
— ***Warning***
The rollers need to be
replaced. Please replace
the rollers.
Please select Clear
Counter button after
replacing the rollers.
— *** Warning ***
Insufficient front light error
occurred.
The lamp and/or scanning
sensor need to be
replaced.
— *** Warning ***
Insufficient back light error
occurred.
The lamp and/or scanning
sensor need to be
replaced.
— *** Warning ***
The front reference plate
may need to be cleaned.
Please clean the front
reference plate.
Warning counter expired.
Rollers need to be replaced.
It is time to replace the lamp
and scanning sensor (front).
It is time to replace the lamp
and scanning sensor (back).
The front reference plate is
dirty.
Replace the rollers. See
page 86
. After replacing the
rollers, return to the User Utility
and click the Clear Counter
button for “After Replace Roller.”
See page 98
.
Replace the lamp and scanning
sensor (front) by contacting your
Authorized Service Provider.
Replace the lamp and scanning
sensor (back) by contacting your
Authorized Service Provider.
Clean the front reference plate.
See page 81
.
— *** Warning ***
The back reference plate
The back reference plate is
dirty.
Clean the back reference plate.
See page 81.
may need to be cleaned.
Please clean the back
reference plate.
— Scanner is not connected. The scanner is not connected. Connect the scanner to the
computer, turn on the scanner
and restart the computer.
The scanner is not turned on. Turn on the power to the
scanner and then restart the
computer.
The computer was turned on
Restart the computer.
before the scanner was ready.
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Troubleshooting Scanner Operations
If a problem still exists after you have checked the User Utility St atus Messages and Error Codes as
described in the previous section, check the items in the following table. If the scanner still malfunctions
after you have checked these troubleshoo ting options, turn the scanner of f, unp lug the power co rd and call
for service.
Symptom Possible Cause Remedy
The LED does not light
when the power button is
turned on.
The computer does not
recognize the scanner.
USB connection
Power cord is not plugged in. Insert the power cord firmly into the
power outlet and into the scanner power
input.
Problem with power supply. Disconnect the scanner from the power
outlet and call for service.
Scanner is not connected to the
computer properly.
Scanner has not been properly
configured using the Windows “Found
New hardware” procedure.
The USB interface of the computer is
not installed properly.
The scanner is connected to a USB
hub.
The USB cable does not have a High
Speed logo.
Connect the interface cable properly.
See page 26
Uninstall the scanner from the computer.
Reinstall the scanner in order to
recognize the scanner hardware.
See page 27
Check the computer to determine if the
USB interface is installed pr op e r l y.
Check the USB properties using the
Windows Device Manager.
Do not connect the scanner to a USB
hub.
Use the cable provided with the scanner.
(USB).
.
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Symptom Possible Cause Remedy
Scanning speed is too slow
using the USB connection.
The ADF door does not
open when the ADF door
release is pushed.
(ADF) The document has
been loaded on the feeder
tray, but the scanner does
not start scanning.
(ADF) Double feeding or
skewing problems occur
frequently, or the scanner
stops loading while
scanning.
(ADF) Scanned image is
skewed.
The scanner is connected with a USB
1.1 interface.
Verify the type of USB interface.
Connect with a USB 2.0 interface.
The ADF door is not closed properly. (1) Push the ADF door release button
and lift up the ADF door. See page 58
(2) Close the ADF door securely until it
is locked. Do not slam the ADF door.
The document is not loaded properly. Load the document properly.
.
.
The sensor cannot detect the
document because the edge of the
See page 54
Flatten the document and load it again.
See page 51
document is curled.
The rollers are dirty. Clean all the rollers. See page 73
The rollers have reached their life
expectancy.
Replace the paper feed roller module
and the retard roller module.
See page 86
.
.
The document is curled or folded. Flatten the document, reduce the
number of sheets to be scanned and
load the document again. See page 51
.
.
The document guides are not adjusted
to the size of the document to be
scanned.
The document to be scanned is
and page 54
Adjust the document guides properly to
the size of the document to be scanned.
Straighten the document on the feeder
tray. See page 54
positioned at a slant on the feeder tray.
The right and left sides of the
document to be scanned are not the
same height because of curls or folds.
Remove the curls or folds, reduce the
number of sheets to be scanned and
load the document again. See page 51.
.
(ADF) The scanned
document is blank.
The document to be scanned was
loaded facing down (upside down).
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Load the document properly.
See page 54.
Page 35
Symptom Possible Cause Remedy
Vertical lines appear on the
scanned document.
The ADF glass areas. Clean the ADF glass areas. See
page 81.
The reference plates. Clean the reference plates. See
page 81
.
The scanning density is
uneven.
The color of the scanned
document is very different
from the original document.
Dark spots or noise appear
on the scanned documents.
Scanned image has moire
fringes or patterns, such as
stripes or wavy pattern
noise.
Image crop failures with
VRS scanning.
The ADF glass areas or reference
plates are dirty.
The distribution of the quantity of light
in the scan varies.
The settings of the computer display or
the monitor are not correct.
The ADF glass areas or reference
plates are dirty.
This is caused by the original printing
pattern on the document and the
selected scanning resolution.
There are unwanted objects such as
paper or dust on the reference plates.
Clean the ADF glass areas and
reference plates. See page 81
and
page 86.
Perform the shading adjustment.
See page 130
.
Adjust the computer display and monitor
settings.
Clean the ADF glass areas and
reference plates. See page 81
and
page 86.
Use the moire reduction function or
change the scanning resolution, then
scan the document again.
Examine and clean the reference plates.
See page 81
.
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