Keurig HOT 2.0 K400 Plus User Manual

USE & CARE GUIDE

IMPORTANT SAFEGUARDS

When using electrical appliances, basic
safety precautions should be followed,
including the following:

1. Read all instructions before using.

2. Do not touch hot surfaces. Use

handles and knobs when available.

3. This appliance must be properly

installed and located in accordance
with these instructions before it
is used.

4. The use of accessory attachments

not recommended by the appliance
manufacturer may result in fire,
electrical shock, or injury to persons.

5. Do not place on or near a hot

gas or electric burner, or in a
heated oven.

6. Do not use outdoors.

7. To protect against fire, electric

shock, and injury do not immerse
cords, plugs, or the appliance in
water or any other liquid.

8. Do not fill the Water Reservoir

above the MAX FILL line.

9. Use only water in this appliance!

Do not put any other liquids or
foods in the Water Reservoir
except as instructed in the cleaning
instructions in this guide.

10. Turn off and unplug the brewer

before cleaning or maintenance.
Allow to cool before putting on or
taking off parts and before cleaning
the appliance.

11. For best operation, plug the

appliance into its own electrical
outlet on a dedicated circuit to
prevent flickering of lights, blowing
of fuses, or tripping a circuit breaker.

12. Do not operate any appliance with

a damaged Power Cord or plug, or
after the appliance malfunctions
or is damaged in any manner.
Contact Keurig Customer Service
to report any malfunction of or
damage to the brewer.

13. Do not let the Power Cord hang

over the edge of the table or
counter, or touch hot surfaces.

14. To disconnect, press the Power

Button on the brewer to “OFF”
status and then remove the plug
from the wall outlet.

15. Close supervision is necessary

when any appliance is used by
or near children.

16. Do not lift the brewer Handle

while brewing is in progress.

17. Always keep the Flip-Top Reservoir

Lid on the Water Reservoir unless
you are refilling it.

18. This appliance is equipped with a

Power Cord that has a grounding
wire with a grounding plug.
The appliance must be grounded
using a 3-hole properly grounded
outlet. In the event of an electrical
short circuit, grounding reduces
the risk of electrical shock.

19. If the outlet is a standard 2-prong

wall outlet, it is your personal
responsibility and obligation to
have it replaced with a properly
grounded 3-prong wall outlet.

20. Do not, under any circumstances,

cut or remove the third (ground)
prong from the Power Cord or
use an adapter.

21. Consult a qualified electrician if

the grounding instructions are
not completely understood, or
if doubt exists as to whether the
appliance is properly grounded.

22. Do not use the appliance for

other than its intended use.

23. Remove the shipping disk

before brewing.

SAVE THESE

INSTRUCTIONS.

WARNING TO USERS
AND PARENTS:

1. DO NOT permit children to use

the brewer unless there is adult
supervision. Brewer dispenses
very hot water.

2. SPECIAL NOTICE FOR
HOT COCOA/OTHER USERS:
IMMEDIATELY AFTER USING
A HOT COCOA/OTHER POD,
RUN A HOT WATER BREW
CYCLE without a pod to avoid

the possibility of clogging the exit
needle. DO NOT assume the next
user will do this.

WARNING

RISK OF FIRE OR

ELECTRIC SHOCK

DO NOT OPEN

WARNING: TO REDUCE THE RISK OF

FIRE OR ELECTRIC SHOCK, DO NOT

REMOVE THE BOTTOM COVER. NO USER

SERVICEABLE PARTS ARE INSIDE. REPAIR

SHOULD BE DONE BY AUTHORIZED

SERVICE PERSONNEL ONLY.

!

2 3

CAUTION: There are three sharp
needles that puncture pods, two
above the Pod Holder and the other
in the bottom of the Pod Holder.
To avoid risk of injury, do not put your
fingers in the Pod Holder Assembly.

CAUTION: There is extremely hot
water in the Pod Holder during the
brew process. To avoid risk of injury,
do not lift the Handle or open the
Pod Holder Assembly during the
brewing process.

CAUTION: Do not fill above the MAX
FILL line. If you fill the Water Reservoir
above this point, you may occasionally
get a larger brew than you selected
for your first brew of the day. If you
prefer to have your Water Reservoir
filled to the top, we recommend you
use a large mug for your first brew of
the day to avoid any risk of overflow.

CAUTION: Please always keep the
brewer in its upright position to avoid
potential injury and/or damage to
your brewer.

CAUTION: Very hot liquid.
Adult supervision required.
SHORT CORD INSTRUCTIONS:

A short power supply cord is provided
to reduce the risk of becoming
entangled in or tripping over a longer
cord. Longer detachable power-supply
cords or extension cords are available
and may be used if care is exercised in

their use. If an extension cord is used,
(1) the marked electrical rating of the
cord set or extension cord should be at
least as great as the electrical rating
of the appliance;
(2) the cord should be arranged
so that it will not drape over the

USER GUIDE TABLE OF CONTENTS

KEURIG® PLUS SERIES BREWING SYSTEM | 400 SERIES

Features 6

Touch-Screen Controls 7

Quick Tips & To Dos 8

countertop or tabletop where it
can be pulled on by children or
tripped over unintentionally; and
(3) the extension cord must include
a 3-prong grounding plug.

Your Keurig

®

Plus Series brewer will
not work with pods that do not have
the Keurig
Keurig
compatible with the My K-Cup

®

logo on them.

®

Plus Series brewers are not

®

reusable filter accessory.

THIS PRODUCT IS FOR HOUSEHOLD
USE ONLY.

WARNING

THIS PRODUCT CONTAINS

1 Let’s Get Brewing 9

Set-Up 10

Cleansing Brew 11

Brew Your First K-Cup® Pod 12

Brew Your First K-Carafe® Pod 13

Set Carafe Auto Brew Mode 14

2 Tips and Maintenance 15

Stopping the Brew Process 16

Adding Water 16

Dispensing Hot Water into a Mug 17

Settings Menu 18

Caring For Your Brewer 25

Recycling K-Mug™ and K-Carafe® Pods 37

CHEMICALS, INCLUDING LEAD,

WHICH IS KNOWN TO THE STATE

3 Troubleshooting 38

OF CALIFORNIA TO CAUSE CANCER,

BIRTH DEFECTS OR OTHER

REPRODUCTIVE HARM.

4 5

4 Warranty 40

FEATURES TOUCHSCREEN CONTROLS

K

L

M

K400 SERIES BREWER

A. Flip-Top Reservoir Lid
B. Water Reservoir
C. Top Housing
D. Touch-screen/Power Button
E. Brew Button

F. Handle
G. Brew Head
H. Power Cord
I. Drip Tray Plate
J. Drip Tray

6 7

K. Pod Holder
L. Housing

the Pod Holder Assembly)

(K and L are

M. Base

R

U

I

E

G

K

B

R

W

E

AUTO BREW

PRESS TO SET

®

pods)

®

BREW SETTING

scroll

®

PODS

D

A

K-CARAFE

B

C

STRONG

A
B

SCREEN FOR
KCUP

A. STRONG

(only available for coffee)

B. HOT COCOA/OTHER

(for select non-coffee
beverages)

C. Brew Size

D. Power Button

OUTLINE INDICATES DEFAULT SIZE

™

®

K-MUG

PODS

PODS FUTURE KEURIG

3

2

READY

HOT

COCOA
OTHER

®

PODS

®

BRAND PODS HOT WATER

4

5

STEP 1
FROTH

STEP 2
FROTH

A CC

D

B

SCREEN FOR
KCARAFE

A. KEURIG® BREW

Setting 1

B. AUTO BREW

(only available for
K-Carafe

C. Brew Size
D. Power Button

6

H

KEURIG
SELECTION SCREEN

Select the KEURIG® BREW
Setting that matches the
number on the pod lid.

A

12:00

B

C

D

E
F
G

H

I

J

Lift to Begin

HOME SCREEN

A. Clock
B. Settings Button
C. Power Button

BREW SETTINGS

K-CUP® PODS

READY

QUICK TIPS & TO DOS

QUICK TIPS

With your Keurig® Plus Series brewer, you can brew a single cup or a full carafe.

Be sure to use Keurig® brand pods: Your Keurig® Plus Series brewer is able
to brew over 500 varieties of coffee, tea, and hot cocoa, plus seasonal and
café-style beverages.

TO DO

Register your brewer at Keurig.com. We’ll send you a special “thank you”
when you do. Subject to availability and assortment/count will vary.

Join Club Keurig
on Keurig.com

™

for special savings on Keurig® brand pods when purchased

8 9

1 | LET’S GET BREWING!

SETUP CLEANSING BREW

1 | LET’S GET BREWING!

SET-UP

1. Place the brewer on a counter and plug

into a grounded outlet.

3. Rinse the Water Reservoir, fill with

bottled or filtered water, and return
it to the brewer.

2. Lift the Handle, remove and discard the

shipping disk.

4. Press the Power Button and wait

for preheating to complete, about
three minutes.

CLEANSING BREW

1. To begin a cleansing brew, place a

12 ounce mug on the Drip Tray.

3. Press CONTINUE to dispense hot water.

Select an 8 ounce Brew Size and press
the Brew Button.

H

2. Lift and lower the Handle. Do not place

a Keurig® brand pod in the Pod Holder.

4. You are now ready to use your brewer!

CANCEL

10 11

BREW YOUR FIRST KCUP® POD BREW YOUR FIRST KCARAFE® POD

1 | LET’S GET BREWING!

1. Place a mug on the Drip Tray.

Select a K-Cup® pod, place firmly in the
Pod Holder.

NOTE: Do not remove the foil lid or puncture the K-Cup® pod.

3. Select a Brew Size. Select STRONG if

desired. (STRONG setting is for coffee.)

READY

HOT

COCOA

STRONG

OTHER

Press HOT COCOA/OTHER for select non­coffee beverages.

NOTE: Make sure to check instructions on pod packaging.

READY

HOT

COCOA

STRONG

OTHER

2. Lower the Handle.

CAUTION: There are sharp needles that puncture the K-Cup®
pod above and below the Pod Holder. To avoid injury, do not
put your fingers in the Pod Holder.

4. Press the Brew Button and enjoy your

first cup!

CAUTION: There is extremely hot water in the K-Cup® pod
during the brew process. To avoid injury, do not lift the
Handle during the brew process.

1. Make sure the Keurig® Carafe is empty.

Remove the Drip Tray and insert the
Keurig® Carafe securely in its place.

NOTE: Do not remove the foil lid or puncture the
K-Carafe® pod.
NOTE: Refer to page 31 for Keurig® Carafe operation.

Carafe Sold Separately

Brewer only works with Keurig™
Carafes. To purchase a Keurig™
Carafe please visit Keurig.com

3. Select a Brew Size.

NOTE: Make sure the number on the Touch-screen matches
the number of the K-Carafe® pod you’re brewing in the
Pod Holder.

R

U

I

E

G

K

B

R

W

E

AUTO BREW

PRESS TO SET

2. Select a K-Carafe® pod, place firmly in

the Pod Holder and lower the Handle.

CAUTION: There are sharp needles that puncture the K-Carafe®
pod above and below the Pod Holder. To avoid injury, do not put
your fingers in the Pod Holder.

4. Press the Brew Button and enjoy your

first carafe of coffee!

CAUTION: There is extremely hot water in the K-Carafe® pod
during the brew process. To avoid injury, do not lift the Handle
during the brew process.

12 13

SET CARAFE AUTO BREW MODE

2 | TIPS & MAINTENANCE

1. Make sure the Keurig® Carafe is empty.

Remove the Drip Tray and insert the
Keurig® Carafe securely in its place.

3. Select AUTO BREW PRESS TO SET.

R

U

I

E

G

K

B

R

W

E

AUTO BREW

PRESS TO SET

2. Select a K-Carafe® pod, place firmly in

the Pod Holder and lower the Handle.

NOTE: Ensure the current time is accurate. Refer to page 19
to adjust.

4. Select the time you want to begin

brewing, then press the right arrow.

AUTO BREW CARAFE AT:

6:00

CANCEL

5. Select a Brew Size, then press SET.

AUTO BREW CARAFE SIZE:

SET

7. To edit any options, select TOUCH HERE

TO EDIT.

DO NOT DISTURB!

CARAFE SET TO
AUTO BREW AT:

6:00

TOUCH HERE TO EDIT

6. The Touch-screen will indicate

DO NOT DISTURB!

DO NOT DISTURB!

CARAFE SET TO
AUTO BREW AT:

6:00

TOUCH HERE TO EDIT

8. To put the brewer in sleep mode, quickly

press and release the Power Button.
Removing the Keurig® Carafe or lifting
the Handle will cancel the CARAFE
AUTO BREW MODE.

DO NOT DISTURB!

CARAFE SET TO
AUTO BREW AT:

6:00

TOUCH HERE TO EDIT

14 15

STOPPING THE BREW PROCESS

DISPENSING HOT WATER INTO A MUG

2 | TIPS & MAINTENANCE

FOR K-CUP®, K-MUG™, AND K-CARAFE® PODS

To stop the brewing process, press and hold the Power Button for one second or
slowly lift the Handle. Remove and dispose of any used pod. Brewing a used pod
is not recommended.

Brewing

HOT: DO NOT LIFT!

Brewing

HOT: DO NOT LIFT!

ADDING WATER

Your Keurig® Plus Series brewer will indicate when the water level in the Water Reservoir is
low and you will not be able to brew. The brewer will only indicate “More Water Please.” if
there is not enough to complete your brew.

For example: A Keurig® Carafe will require more water than a 10 ounce mug.

More Water

Please.

1. Place a mug on the Drip Tray. Lift and

lower the Handle without a pod.

3. Select your Brew Size and press the

Brew Button.

READY

2. Press CONTINUE to dispense hot water.

Dispense Hot

Water?

CANCEL

CONTINUE

4. When the brew process is complete,

the Touch-screen will indicate Enjoy!

HOT

COCOA

STRONG

OTHER

16 17

Your brew is complete. Enjoy!

SETTINGS MENU

2 | TIPS & MAINTENANCE

12:00

Lift to Begin

SETTINGS

LANGUAGE

CLOCK

AUTO ON/OFF

1 OF 3

back button

SETTINGS

LANGUAGE

CLOCK

AUTO ON/OFF

1 OF 3

back button

LANGUAGE

ENGLISH SPANISH FRENCH

SAVE

ACCESS SETTINGS

®

Explore everything your Keurig

Plus Series
brewer has to offer by accessing the
SETTINGS menu. From the home screen,
select the Settings button.

Use the arrows to scroll through the
menu. To exit, press the back button.

CHOOSE LANGUAGE

Press English, Spanish, or French to select
the LANGUAGE.

Press SAVE to confirm or use the back
button to return to the SETTINGS menu.

SETTINGS

LANGUAGE

CLOCK

AUTO ON/OFF

1 OF 3

back button

CLOCK

TIME

DISPLAY

TIME

11:32

DISPLAY

DIGITAL ANALOG

12:00

12 HR 24 HR

SAVE

SAVE

SET CLOCK

The CLOCK menu gives you the following
three settings.

Use the back button to return to the
SETTINGS menu.

Time: Set the current time using the

arrows, then choose AM or PM.

Press SAVE to confirm or use the back
button to return to the SETTINGS menu.

Display: Choose DIGITAL or ANALOG

DISPLAY. For DIGITAL DISPLAY only,
use the toggle to select 12 HR or
24 HR (military).

Press SAVE to confirm or use the back
button to return to the SETTINGS menu.

18 19

SETTINGS MENU

2 | TIPS & MAINTENANCE

SETTINGS

LANGUAGE

CLOCK

AUTO ON/OFF

1 OF 3

back button

AUTO ON/OFF

AUTO ON

AUTO OFF

ENERGY SAVER

TURN BREWER ON AT:

ENABLE

7:00

SAVE

TURN BREWER OFF AT:

ENABLE

10:00

SAVE

TURN BREWER OFF WHEN IDLE FOR:

ENABLE

0:15

SAVE

ENABLE AUTO ON/OFF

You can leave your brewer on at all times
so it’s ready to make your perfect cup any
time of day, or you can set the AUTO ON,
AUTO OFF, or ENERGY SAVER mode.

Use the back button to return to the

SETTINGS

PREFERRED BREW SETTINGS

WALLPAPER

TEMPERATURE

2 OF 3

back button

PREFERRED BREW SETTINGS

K-CUP

1 OF 3

SETTINGS menu.

Auto On: Select ENABLE to activate AUTO

ON. Use the arrows to set the time for the
brewer to automatically turn on.

Press SAVE to confirm or use the back
button to return to the SETTINGS menu.

Auto Off: Select ENABLE to activate AUTO

OFF. Use the arrows to set the time for the

K-CUP SETTINGS

STRONG

HOT COCOA

OTHER

K-CARAFE SETTINGS

SAVE

brewer to automatically turn off.

Press SAVE to confirm or use the back
button to return to the SETTINGS menu.

Energy Saver: Select ENABLE to activate

ENERGY SAVER mode. In increments of
15 minutes, set the brewer to turn off after

KEURIG BREW #2

STRONG

SAVE

a set length of time after the last brew.

Press SAVE to confirm or use the back

SAVE

button to return to the SETTINGS menu.

20 21

PREFERRED BREW SETTINGS

The PREFERRED BREW SETTINGS menu
allows you to change the default settings
for each Keurig Brew number.

Use the back button to return to the
SETTINGS menu.

K-Cup® Settings: Adjust the brew size,

enable STRONG or HOT COCOA/OTHER.

Press SAVE to confirm or use the back
button to return to the SETTINGS menu.

K-Carafe® Settings: Adjust your preferred

size for brewing a carafe.

Press SAVE to confirm or use the back
button to return to the SETTINGS menu.

K-Mug™ Settings: Adjust brew size and

enable STRONG.

Press SAVE to confirm or use the back
button to return to the SETTINGS menu.

SETTINGS MENU

2 | TIPS & MAINTENANCE

PREFERRED BREW SETTINGS

2 OF 3

back button

PREFERRED BREW SETTINGS

KEURIG BREW #3

KEURIG BREW #4

STRONG

KEURIG BREW #5 (STEP 2)

STRONG

KEURIG BREW #6

SAVE

SAVE

SAVE

Keurig Brew #3: Adjust brew size.

Press SAVE to confirm or use the back
button to return to the SETTINGS menu.

Keurig Brew #4: Adjust brew size and

enable STRONG.

Press SAVE to confirm or use the back
button to return to the SETTINGS menu.

Keurig Brew #5: Enable/disable STRONG

for brewing 2-STEP beverages.

Press SAVE to confirm or use the back
button to return to the SETTINGS menu.

Keurig Brew #6: Adjust brew size.

Press SAVE to confirm or use the back
button to return to the SETTINGS menu.

SETTINGS

PREFERRED BREW SETTINGS

WALLPAPER

TEMPERATURE

2 OF 3

back button

SETTINGS

PREFERRED BREW SETTINGS

WALLPAPER

TEMPERATURE

2 OF 3

back button

WALLPAPER

1 OF 4

CONFIRM SELECTION

BREW TEMPERATURE

SAVE

SAVEMEDIUM

WALLPAPER

You can customize your Touch-screen color.
Simply press a color window to select a
WALLPAPER for the home screen.

Confirm Selection: Press SAVE to

CONFIRM SELECTION or use the back
button to return to the WALLPAPER menu.

TEMPERATURE

The TEMPERATURE setting provides even
more control over the brewing process.

Use the left and right arrows to choose
from LOW, LOW/MEDIUM, MEDIUM,
MEDIUM/HIGH, and HIGH.

Use the back button to return to the
SETTINGS menu.

3 OF 3

SAVE

22 23

SETTINGS MENU

CARING FOR YOUR BREWER

2 | TIPS & MAINTENANCE

SETTINGS

HIGH ALTITUDE

WATER FILTER REMINDER

RESTORE FACTORY SETTINGS

3 OF 3

back button

SETTINGS

HIGH ALTITUDE

WATER FILTER REMINDER

RESTORE FACTORY SETTINGS

3 OF 3

back button

SETTINGS

HIGH ALTITUDE

WATER FILTER REMINDER

RESTORE FACTORY SETTINGS

3 OF 3

back button

HIGH ALTITUDE

ENABLE

SAVE

WATER FILTER REMINDER

ENABLE

SAVE

RESTORE FACTORY SETTINGS

ARE YOU SURE YOU WANT
TO RESTORE SETTINGS TO

FACTORY DEFAULTS?

YESNO

ENABLE HIGH ALTITUDE

To ensure your brewer works properly at
higher altitudes (5,000 feet), ENABLE the
HIGH ALTITUDE mode.

Press SAVE to confirm or use the back
button to return to the SETTINGS menu.

ENABLE WATER FILTER REMINDER

If you are using a KeurigTM Water Filter,
select ENABLE to activate the WATER
FILTER REMINDER notices.

Press SAVE to confirm or use the back
button to return to the SETTINGS menu.

Refer to page 32 for more information.

RESTORE FACTORY SETTINGS

Press YES to restore your brewer to the
default settings.

Restoring defaults erases PREFERRED
BREW SETTINGS, TEMPERATURE,
WALLPAPER, and AUTO ON/OFF settings.

The clock will be set to 12:00 AM.

Press NO to return to the SETTINGS menu.

CLEANING THE BREWER EXTERIOR

Keep your Keurig® Plus Series brewer looking its best by
cleaning the exterior from time to time. Just clean with
a damp, soapy, lint-free, non-abrasive cloth. Never immerse
the brewer in water or other liquids.

CLEANING THE DRIP TRAY

The Drip Tray can accumulate up to 8 ounces of overflow.
The Drip Tray and the Drip Tray Plate should occasionally be
rinsed clean. To remove the Drip Tray, simply slide it toward
you, keeping it level at all times to avoid spilling. Clean with
a damp, soapy, lint-free, non-abrasive cloth.

CLEANING THE WATER RESERVOIR AND THE FLIP-TOP
RESERVOIR LID

Clean the Water Reservoir and the Flip-Top Reservoir Lid
with a damp, soapy, lint-free, non-abrasive cloth and
rinse thoroughly.

Do not dry the inside of the Water Reservoir with a cloth as lint
may remain. Be sure to rinse the Water Reservoir thoroughly
after cleaning to ensure that no cleaning solutions remain as
they may contaminate the water supply in the brewer.

DO NOT PLACE THESE ITEMS IN THE DISHWASHER.

24 25

CARING FOR YOUR BREWER

2 | TIPS & MAINTENANCE

CLEANING THE POD HOLDER

1. Lift the Handle.

3. Pull out the Pod Holder Assembly (1) and

Base (2).

2. Push up while grabbing the sides of the

Pod Holder Assembly. Pull away from
the brewer.

CAUTION: Sharp needles. Do not put fingers in chamber.

4. Press the release buttons on both sides

of the Pod Holder Assembly.

5. Separate the Pod Holder from

the Housing.

8. After all pieces are cleaned, reassemble

the Pod Holder Assembly by inserting the
Pod Holder back into the Housing.

6. Clean the Pod Holder (1), Housing (2),

and Base (3) with a damp, soapy,
lint-free, non-abrasive cloth and
rinse thoroughly.

8. Place the Base, then the Pod Holder

Assembly into the Brew Head.
Lower the Handle.

CAUTION: Sharp needles. Do not put fingers in chamber.

26 27

CARING FOR YOUR BREWER

CLEANING THE BREWER
ENTRANCE NEEDLE

Having trouble brewing? You may have
coffee grounds stuck in the brewer’s
Entrance Needle. Use your Brewer
Maintenance Accessory and get back
to brewing in a few quick steps!

NOTE: The Brewer Maintenance Accessory comes with the brewer.
It is an orange tool.

1. Please ensure the brewer is powered off.

With the printed text on your Brewer
Maintenance Accessory facing up, fill
silicon bulb with water.

4. Remove Brewer Maintenance Accessory

from Pod Holder.

Warning: Avoid sharp needles.

2 | TIPS & MAINTENANCE

5. Once you have removed the Brewer

Maintenance Accessory from the
brewer, power the brewer back on.

2. Lift Handle, properly place Brewer

Maintenance Accessory in Pod Holder
with printed arrows pointing down.

Warning: Avoid sharp needles.

3. Raise and lower the Handle five times

to loosen and remove any coffee
grounds retained in your brewer’s

6. Place a 12 ounce mug on the Drip Tray

and perform a cleansing brew (refer
to page 11).

Entrance Needle.

x

Dispense Hot

Water?

CANCEL

28 29

CONTINUE

7. Brew your favorite Keurig® beverage

and enjoy!

If you do not have this

accessory please contact

Keurig customer service at

1.866.901.BREW (2739).

CARING FOR YOUR BREWER

2 | TIPS & MAINTENANCE

CLEANING THE EXIT NEEDLE

1. If a clog arises in the Exit Needle, push

the lever of the Pod Holder to reveal the
Exit Needle.

3. After all the pieces are cleaned, place the

Base then the Pod Holder assembly into
the Brew Head. Lower the Handle.

CAUTION: Shart needles. Do not put fingers in chamber.

2. Use a paper clip or similar tool to

loosen the clog. Rinse thoroughly
with hot water.

KEURIG® CARAFE OPERATION

The unique Keurig® Carafe was specifically designed for use with the Keurig® Plus Series
brewer. To connect the Keurig® Carafe to the brewer, make sure the Keurig® Carafe is
securely inserted into the brewer. The Keurig® Plus Series brewer contains a sensory system
that determines when the Keurig® Carafe is in place and it is safe to begin brewing. If the
Keurig® Carafe is not in place or is incorrectly inserted, the brewing process will not begin.
If the Keurig® Carafe is removed during brewing, brewing will stop.

To maintain the ideal combination of taste, freshness, and temperature, we recommend
preheating the Keurig® Carafe. To preheat the Keurig® Carafe, fill it with hot water for
approximately 30 seconds and then pour out entirely prior to placing the Keurig® Carafe
into the brewer.

CAUTION:

• Make sure the Keurig® Carafe is empty before each use.

• After brewing, the Keurig

®

Carafe will contain extremely hot liquid. Take care when
pouring from the Keurig® Carafe. Never place your hand over the Keurig® Carafe
where hot steam is venting. Never allow children to use the Keurig® Carafe or operate
the brewer without adult supervision. Press the Power Button to terminate the brew
process. Follow the instructions on the Touch Display before removing the Keurig®
Carafe. The brewer will return to the home screen. Remove and discard the used
K-Carafe® pod.

• There is extremely hot water in the Pod Holder during the brew process.

• To avoid risk of injury, do not lift the Handle during the brewing process.

• HAND-WASH ONLY. DO NOT SUBMERGE. DO NOT MICROWAVE.

NOTE: CARAFE NOT INCLUDED WITH BREWER.

30 31

CARING FOR YOUR BREWER

2 | TIPS & MAINTENANCE

WATER FILTER ALERT

Your brewer is designed to deliver the perfect cup time after time, year after year. To keep
it working at peak performance, your Keurig® Plus Series brewer will let you know when it
needs a little attention.

TIME TO REPLACE THE KEURIG® WATER FILTER (VISIT KEURIG.COM TO PURCHASE)

Your brewer will indicate “Time to replace the Water Filter.” after every 1,000 ounces
or two months. Once you’ve replaced the Keurig

®

Water Filter, press YES to reset the

WATER FILTER REMINDER notices.

NOT NOW

Time to replace

the Water Filter!

CONTINUE

NOT NOW

Water Filter

Replaced?

YES

SORRY, BREW INTERRUPTED

Your brewer will indicate “Sorry, brew interrupted” if there is a problem brewing. To clear the
problem, slowly lift and lower the Handle, remove the pod, and attempt a cleansing brew
(see page 11).

SORRY, THERE IS A PROBLEM

If the brewer indicates “Sorry, there is a problem” coffee grounds may be stuck in the
Entrance Needle. To release the clogged Needle, use the Brewer Maintenance Accessory
included with your brewer. Refer to the instructions on page 28 or the guide included with
the Accessory.

Sorry, brew interrupted.

CAUTION: WATER UNDER PRESSURE

Slowly open handle, remove pod, and lower

handle. Perform Needle Maintenance

if problem persists.

Questions? Refer to User Guide

or call 1-866-901-BREW.

Sorry, there is a problem.

CAUTION: WATER UNDER PRESSURE

Slowly open handle, remove pod, and lower

handle. Perform Needle Maintenance

if problem persists.

Questions? Refer to User Guide

or call 1-866-901-BREW.

32 33

CARING FOR YOUR BREWER

2 | TIPS & MAINTENANCE

TIME TO DESCALE THE BREWER

Depending on the mineral content of your water, calcium deposits or scale may build
up in your brewer, this is why we recommend using bottled or filtered water. Scale is non­toxic but if left unattended can hinder brewer performance. Regularly descaling your brewer
every three to six months helps maintain the heating element, and other internal parts that
come in contact with water. Calcium deposits may build up faster, making it necessary to
descale more often.

You should promptly descale when the Touch Display indicates “Time to descale the brewer!”
However, even if this is not indicated, you should continue to descale your brewer every three
to six months.

Descaling is good maintenance.

Go to www.keurig.com

for instructions.

CANCEL

OK

NOT NOW

Time to descale

the brewer!

CONTINUE

DESCALING YOUR BREWER

Before you begin, you will need a large mug, fresh water, Keurig® Descaling Solution, and
access to a sink. Do not use a paper cup.

• Empty the water from the Water Reservoir. If there is a Keurig

®

Water Filter, remove

and set aside.

STEP 1: FIRST DESCALING SOLUTION RINSE

• Press and hold the Power Button to power the brewer off.

• Pour the entire bottle of Keurig

®

Descaling Solution into the Water Reservoir. Then
fill the empty bottle with water and pour into the Water Reservoir. Press and hold
the Power Button to turn the brewer back on.

• Place a large mug on the Drip Tray and run a cleansing brew by lifting and lowering
the Handle, selecting a 10 ounce Brew Size and pressing the Brew Button. The brewer
will stop dispensing after 10 ounces. Do not use a Keurig brand pod. Pour the contents
of the mug into the sink.

STEP 2: SECOND DESCALING SOLUTION RINSE

• Repeat the cleansing brew process until the Touch Display indicates “More Water Please.”
Let the brewer stand for at least 30 minutes while still on.

• After 30 minutes, discard any residual solution and rinse the Water Reservoir thoroughly.

STEP 3: FRESH WATER RINSE

• Ensure the Water Reservoir is filled with fresh water to and not beyond the MAX FILL line.

• Place a large mug on the Drip Tray and run a cleansing brew. Pour the contents of the mug
into the sink.

• Repeat the cleansing brew process at least 12 times. You may need to refill the Water
Reservoir at least one time during this process.

NOTE: If “Time to descale the brewer!” is still indicated after completing the procedure, repeat the descaling procedure above.

34 3 5

CARING FOR YOUR BREWER

RECYCLING KMUG™ AND KCARAFE® PODS

2 | TIPS & MAINTENANCE

DESCALING YOUR BREWER (CONTINUED)

The cleaning action of Keurig

®

Descaling Solution may result in a foam dispensed from the
brewer. This is natural, as the solution is reacting with the scale inside. For a brewer that is
heavily scaled, the brewer may not fill properly after the descaler is added. If this occurs, you
may see only a small or no output dispensed followed by the sound of air blowing out.

If this occurs:

• Turn off and unplug the brewer.

• If there is Keurig

®

Descaling Solution in the Water Reservoir, discard the contents,

rinse the Water Reservoir thoroughly and refill with bottled or filtered water.

• Plug the brewer back in, power on, and repeat STEP 3: FRESH WATER RINSE (refer to

page 35). The brewer should begin to function normally as the solution is rinsed out and
the scale is removed. If the problem persists, allow the brewer to sit unplugged for at least
30 minutes then continue with the fresh water rinse.

Scan this QR code with your smartphone for step-by-step videos on cleaning, descaling,
and more. Or if you prefer, you can watch the videos online at Keurig.com

The plastic cups of K-Mug™ and K-Carafe

®

pods can be recycled wherever #5 plastic is
accepted. #5 plastic may not be recyclable
in your community today, so please check
locally with your municipality or waste
hauler, or visit KeurigRecycling.com for
more information.

For more information visit

5

www.KeurigRecycling.com

2. Once cool, separate the lid and filter

from the cup. The filter will adhere to
the lid.

1. Once brewing is complete, lift the Handle

and carefully remove the K-Mug™ or
K-Carafe® pod by holding the outer rim.

CAUTION: The K-Mug™ or K-Carafe® pod will be hot after brewing.
Use caution when removing. Allow it to cool completely
before handling.

3. Once separated, discard the lid and the

attached filter. Recycle the pod’s plastic
cup wherever #5 plastic is accepted.

36 3 7

TROUBLESHOOTING

3 | TROUBLESHOOTING

BREWER DOES NOT HAVE POWER

• Plug the brewer into an independent outlet without dimmer control.

• Check to be sure that the brewer is plugged in securely.

• Plug the brewer into a different outlet.

• Reset your home’s circuit breaker if necessary.

• Press and hold the Power Button and ensure the Touch Display is illuminated.

BREWER WILL NOT BREW

• After placing a pod in the Pod Holder, make sure the Handle is lowered completely and the

Touch Display displays the appropriate brew screen. Follow the brewing instructions in
SECTION 1 (refer to pages 12–13).

• If the Touch Display indicates “More Water Please” add water to the Water Reservoir or

make sure the Water Reservoir is seated properly in its Base.

• If the Touch Display indicates “More Water Please” even after refilling, remove the Water

Reservoir and empty the water. Then thoroughly clean (refer to page 25). Fill the Water
Reservoir to the MAX FILL line, return it to the brewer and ensure it is seated properly in
its Base.

• The Pod Holder may need to be cleaned (refer to pages 26–27) or the brewer may need to

be descaled (refer to pages 34–36).

• If you have completed the above procedure two times and this situation persists, contact

Customer Service at 1.866.901.BREW (2739).

BREWER BREWS ONLY A PARTIAL CUP

• Clean the Pod Holder if necessary (refer to pages 26–27).

• The Water Reservoir may have been removed during brewing. Replace the Water Reservoir

and perform a cleansing brew (refer to page 11) without a pod.

• Descale the brewer (refer to pages 34–36).

• If you have repeated the descale procedure on your brewer two times and it is still only

brewing a partial cup, contact Customer Service at 1.866.901.BREW (2739).

38 39

BREWER SHUTS OFF OR TURNS ON AUTOMATICALLY

• Check to make sure that the AUTO ON/OFF settings have not been set
(refer to page 20).

THE TOUCH DISPLAY INDICATES “MORE WATER PLEASE.”

• If the water level is not low, remove the Water Reservoir and empty the water.
Then thoroughly clean (refer to page 25). Fill the Water Reservoir to the MAX FILL
line, return it to the brewer, and ensure it is seated properly in its Base.

THE TOUCH DISPLAY INDICATES “SORRY, BREW INTERRUPTED.”
OR “SORRY, THERE IS A PROBLEM.”

• These screens indicate there are coffee grounds stuck in the Entrance Needle. Use caution
and slowly lift the Handle and remove the pod from the brewer. To release the clogged
needle, use the Brewer Maintanance Accessory included with your brewer. Refer to the
instructions on page 28 or the guide included with the Accessory.

THE K-CUP

®

POD HAS A KEURIG® LOGO, BUT TOUCH DISPLAY

INDICATES “OOPS!”

• Keurig cannot guarantee that pods without the Keurig

®

logo will work in the Keurig® Plus
Series brewer. Some Keurig brand pods produced prior to January 2014 may not be
enabled to work with the Keurig® Plus Series brewer. Please contact Customer Service at

1.866.950.2326 for a solution.

STILL HAVING TROUBLE? VISIT KEURIG.COM FOR MORE INFORMATION.

WARRANTY

4 | WARRANTY

LIMITED ONE YEAR WARRANTY

Keurig warrants that your brewer will be free of defects in materials or workmanship under
normal home use for one year from the date of purchase. It is recommended that you fill out
and return the warranty card enclosed with your brewer so that your purchase information
will be stored in our system. Keurig will, at its option, repair or replace a defective brewer
without charge upon its receipt and proof of the date of purchase. If a replacement brewer
is necessary to service this warranty, the replacement brewer may be new or reconditioned.
If a replacement brewer is sent, a new limited one year warranty will be applied to the
replacement brewer.

This warranty only applies to brewers operated in the United States and Canada.
This warranty gives you specific legal rights, and you may also have other rights that
vary from state to state and, in the case of Canada, from province to province.

The Keurig® Plus Series brewer is designed to only work with Keurig® brand pods. Any damage
to or malfunction of your brewer resulting from the use of non-Keurig® brand pods and
accessories may not be covered by this warranty or may result in a service fee if the
damage or malfunction is determined to be caused by such use.

WHAT IS NOT COVERED BY THE LIMITED WARRANTY?

THIS WARRANTY DOES NOT COVER CONSEQUENTIAL OR INCIDENTAL DAMAGES SUCH
AS PROPERTY DAMAGE AND DOES NOT COVER INCIDENTAL COSTS AND EXPENSES
RESULTING FROM ANY BREACH OF THIS WARRANTY, EVEN IF FORESEEABLE. Some
states or provinces do not allow the exclusion or limitations of incidental or consequential
damages, so the above limitation or exclusion may not apply to you depending on the state
or province of purchase.

Nor does this warranty cover damages caused by use of non-Keurig

®

brand pods or
accessories, services performed by anyone other than Keurig® or its authorized service
providers, use of parts other than genuine Keurig® parts, or external causes such as abuse,
misuse, inappropriate power supply, or acts of God.

OTHER LIMITATIONS

THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER EXPRESS WARRANTY,
WHETHER WRITTEN OR ORAL. IN ADDITION, KEURIG HEREBY SPECIFICALLY DISCLAIMS
ALL OTHER WARRANTIES WITH RESPECT TO YOUR K400 BREWER, INCLUDING ANY
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR
PURPOSE. Some states or provinces do not allow disclaimers of such implied warranties
or limitations on how long an implied warranty lasts, so the above limitation may not apply
to you depending on the state or the province of purchase.

HOW DO YOU OBTAIN WARRANTY SERVICE?

Keurig® brewers are high-quality appliances and, with proper care, are intended to provide
years of satisfying performance. However, should the need arise for warranty servicing,
simply call Keurig Customer Service at our toll free phone number 1.866.901.BREW (2739).
Please do not return your brewer for servicing without first speaking to Keurig Customer
Service to obtain an Authorization to Return number (ATR). Keurig

®

brewers returned

without an ATR number will be returned to the sender without servicing.

Keurig Green Mountain, Inc.
33 Coffee Lane
Waterbury, VT 05676

1.866.901.BREW (2739)

40 41

Keurig Green Mountain, Inc.
33 Coffee Lane
Waterbury, VT 05676

1.866.901.BREW (2739)

P/N | Pièce no | Pieza n.o PT000000882 Rev A
11/15

42