Kenmore 2600*010, 2601*010 Owner's Manual

Use & Care Guide

Manual de uso y cuidado

Guide d’Utilisation et d’Entretien

English / Español / Français

Table of Contents / Índice / Table des matières......2

Models/Modelos/Modèles: 2600*010, 2601*010

Kenmore®

Automatic Washer

Lavadora automática

Laveuse automatique

* = color number, número de color, numéro de couleur

Designed to use only HE High Efficiency detergents.

Diseñada para utilizar solamente detergentes de alto rendimiento (HE).

Conçue pour l’utilisation d’un détergent haute efficacité seulement.

P/N W10280508B

Sears Brands Management Corporation

Hoffman Estates, IL 60179 U.S.A.

www.kenmore.com

www.sears.com

Sears Canada Inc.

Toronto, Ontario, Canada M5B 2B8 www.sears.ca

Table of Contents			Índice			Table des matières
WASHER SAFETY..............................		3	SEGURIDAD DE LA			SÉCURITÉ DE LA LAVEUSE............		34
WHAT’S NEW UNDER THE LID?		....4	LAVADORA .....................................		17	QUOI DE NEUF SOUS LE
CONTROL PANEL			¿QUÉ HAY DE NUEVO DEBAJO			COUVERCLE?...................................		35
AND FEATURES.................................		5	DE LA TAPA?.....................................		18	TABLEAU DE COMMANDE ET
CYCLE GUIDE....................................		7	PANEL DE CONTROL			CARACTÉRISTIQUES......................		36
USING YOUR WASHER...................		8	Y CARACTERÍSTICAS	.....................	19	GUIDE DE PROGRAMMES...........		38
WASHER MAINTENANCE.............		10	GUIÁ DE CICLOS.............................		21	UTILISATION DE LA LAVEUSE.....		40
TROUBLESHOOTING......................		12	USO DE SU LAVADORA ...............		22	ENTRETIEN DE LA LAVEUSE.........		43
PROTECTION AGREEMENTS.........		16	MANTENIMIENTO DE LA			DÉPANNAGE...................................		45
WARRANTY......................................		16	LAVADORA......................................		25	CONTRATS DE PROTECTION........		51
ASSISTANCE OR			SOLUCIÓN DE PROBLEMAS........		27	GARANTIE.........................................		51
SERVICE............................	Back Cover		CONTRATOS DE PROTECCIÓN...		33	ASSISTANCE OU
			GARANTÍA ......................................		33	SERVICE................	Couverture arrière
			AYUDA O SERVICIO
			TÉCNICO....................	Contraportada

2

WASHER SAFETY

3

WHAT'S NEW UNDER THE LID?

Cleaning with Less Water

Washplate

Traditional agitator-style	Washer with low-water
washer	washplate wash system

The most striking difference in your new washer is the low-water washplate wash system. The washer automatically adjusts the water level to the load size—no water level selector is needed.

As the washer dampens and moves the load, the level of the clothes will settle in the basket. This is normal, and does not indicate that more clothes should be added.

IMPORTANT: You will not see a washer basket full of water as with your past agitator-style washer.

When loading the washer with dirty laundry, fill it evenly around the basket wall.

Automatic Load Size Sensing

Once you start the cycle, the lid will lock, and the washer will begin the sensing process to determine the correct water level for the load. This may take several minutes before water is added. You will find a step-by-step description in the “Cycle

Status Lights” section.

You will hear the motor turn the basket in short pulses to thoroughly wet the load. This low-water wash method uses less water and energy compared to a traditional agitator-style washer.

Choosing the Right Detergent

Use only High Efficiency detergents. The package will be marked “HE” or “High Efficiency.” Low-water washing creates excessive sudsing with a regular non-HE detergent. Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best performance. Follow the manufacturer’s instructions to determine the amount of detergent to use.

Use only High Efficiency (HE) detergent.

Concentrated Cleaning

Low-water cleaning means concentrated cleaning. Rather than diluting detergent as done in an agitator-style washer, this washer delivers the detergent directly to the soils.

Normal Sounds You Can Expect

At different stages of the wash cycle, you may hear sounds and noises that are different from those of your previous washer. For example, you may hear a clicking and hum at the beginning of the cycle, as the lid lock goes through a self-test. There will be different kinds of humming and whirring sounds as the washplate moves the load. And sometimes, you may hear nothing at all, as the washer determines the correct water level for your load or allows time for clothes to soak.

4

CONTROL PANEL AND FEATURES

1

2

4

3

1WASH CYCLE KNOB

Use the Wash Cycle knob to select available cycles on your washer. Turn the knob to select a cycle for your laundry load.

See “Cycle Guide” for detailed descriptions of cycles.

2CYCLE OPTIONS

When you select a cycle, its default options will light up.

NOTE: Not all cycles, options, and modifiers are available on all models. You may also add or remove options for each cycle. Not all options can be used with all cycles, and some are preset to work with certain cycles.

FABRIC SOFTENER

This option must be selected if using fabric softener during a cycle. It ensures that fabric softener is added at the correct time in the rinse for even distribution.

2ND RINSE

This option can be used to automatically add a second rinse to most cycles.

Button Sounds:

Press and hold 2ND RINSE for 3 seconds to turn the button sounds on or off.

3CYCLE MODIFIERS

When you select a cycle, its default modifiers will light up. Not all cycles, options, and modifiers are available on all models.

WASH TEMP

Temperature Control senses and maintains uniform water temperatures by regulating incoming hot and cold water.

Select a wash temperature based on the type of fabric and soils being washed. For best results and following the garment label instructions, use the warmest wash water safe for your fabric.

•Warm and hot water may be cooler than what your previous washer provided.

•Even in a Cool water wash, some warm water may be added to the washer to maintain a minimum temperature.

SOIL LEVEL

Soil level (wash time) is preset for each wash cycle.

For most loads, use the soil level that is preset with

the cycle you have chosen. For heavily soiled and sturdy fabrics, press SOIL LEVEL to select more wash time,

if needed. For lightly soiled and delicate fabrics, press SOIL LEVEL to select less wash time, if needed. Lower soil level setting will help reduce tangling and wrinkling.

SPIN SPEED

This washer automatically selects the spin speed based on the cycle selected. The preset speeds can be changed. Not all spin speeds are available with all cycles.

•Faster spin speeds mean shorter dry times, but may increase wrinkling in your load.

•Slower spin speeds mean less wrinkling, but will leave your load more damp.

4CYCLE STATUS LIGHTS INDICATOR

The Cycle Status Lights shows the progress of a cycle. At each stage of the process, you may notice sounds or pauses that are different from traditional washers.

SENSING

When the START/PAUSE/UNLOCK LID button is pressed, the washer will

first perform a self-test on the lid lock mechanism. You will hear a click, the basket will make a slight turn, and the lid will unlock briefly before locking again.

Once the lid has locked the second time,

the washer will use short, slow spins to estimate the load size. These sensing spins may take 2 to 3 minutes before water is added to the load and you may hear the hum of these spins. If the sensing light is on, then washer is working properly. You will hear the motor turn the basket in short pulses to thoroughly wet the load. The washer will then move the load briefly, pause to allow water to soak

in to the load, and resume adding water. This process may repeat until the correct amount of water has been added for the load. You may also hear water flowing through the dispenser, adding detergent to the load.

NOTE: Avoid opening the lid during sensing. The sensing process will start over when the washer is restarted. The sensing light may also come on during the Wash portions of the cycle. This is normal.

5

WASH

You will hear the motor and washplate moving the load. Unlike traditional washers, the load is not covered with water.

Low-water cleaning means concentrated cleaning. Rather than diluting detergent as done in an agitator-style washer, this washer delivers the detergent directly to the soils. The motor sounds may change at different stages in the cycle. The wash time is determined by the selected soil level.

RINSE

You will hear sounds similar to the wash cycle as the washer rinses and moves the load. You may hear the motor turning on briefly (short hum) to move the basket while filling. Fabric softener will be added if the

Fabric Softener option was selected. Some cycles use spray rinsing.

SPIN

The washer spins the load at increasing speeds for proper water removal, based on the selected cycle and spin speed.

CYCLE COMPLETE

Once the cycle is complete, this light will come on. Remove the load promptly for best results.

LID LOCKED

To allow for proper load sensing and spinning, the lid will lock and the Lid Locked light will turn on. This light indicates that the lid is locked and cannot be opened.

If you need to open the lid, press START/PAUSE/ UNLOCK LID. The lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Press START/PAUSE/UNLOCK LID again to resume the cycle.

6

CYCLE GUIDE

Settings and options shown in bold are default settings for that cycle. For best fabric care, choose the cycle that best fits the load being washed.

Not all cycles and options are available on all models.

Items to	Cycle:	Wash/Rinse	Spin	Soil	Available	Cycle Details:
wash:		Temperature*:	Speed:	Level:	Options:
Heavily soiled	Whites	Hot	High	Ex Heavy	2nd Rinse	2nd Rinse is a default option, but may
white fabrics		Warm	Low	Heavy	Fabric Softener	be turned off. For maximum soil removal use
		Cool	No Spin	Normal		liquid chlorine bleach.
		Cold		Light
Sturdy fabrics,	Heavy	Hot	High	Ex Heavy	2nd Rinse	Use this cycle for heavily soiled or sturdy
colorfast items,	Duty	Warm	No Spin	Heavy	Fabric Softener	items. Water-level sensing process may
towels, jeans		Cool		Normal		take longer for some items than for others
		Cold		Light		because they will absorb more water than
						other fabric types.
Large items such	Bulky	Hot	High	Ex Heavy	2nd Rinse	Use this cycle to wash large items such as
as sheets,		Warm	Low	Heavy	Fabric Softener	jackets and small comforters. The washer
sleeping bags,		Cool	No Spin	Normal		will fill with enough water to wet down the
small comforters,		Cold		Light		load before the wash portion of the cycle
jackets, small						begins, and uses a higher water level than
washable rugs						other cycles.
Cottons, linens,	Normal	Hot	High	Ex Heavy	2nd Rinse	Use this cycle for normally soiled cottons
and mixed		Warm	No Spin	Heavy	Fabric Softener	and mixed fabric loads. This cycle features
garment loads		Cool		Normal		a spray rinse. Low speed spin is not
		Cold		Light		available.
No-iron fabrics,	Casual	Hot	High	Ex Heavy	2nd Rinse	Use this cycle to wash loads of no-iron
cottons, perm		Warm	Low	Heavy	Fabric Softener	fabrics such as sport shirts, blouses, casual
press, linens,		Cool	No Spin	Normal		business clothes, permanent press, and
synthetics		Cold		Light		blends.
Machine-wash	Delicates	Hot	High	Ex Heavy	2nd Rinse	Use this cycle to wash lightly soiled garments
silks,		Warm	Low	Heavy	Fabric Softener	indicating “Machine Washable Silks” or
hand-wash		Cool	No Spin	Normal		“Gentle” cycle on the care label. Place small
fabrics		Cold		Light		items in mesh garment bags before washing.
						This cycle uses a higher, preset water level.
Swimsuits and	Rinse/	Cold	High			Combines a rinse and spin for loads
items requiring	Spin		Low			requiring an additional rinse cycle or to
rinsing without			No Spin			complete a load after power interruption.
detergent						Spin speed is selectable; default is high. This
						cycle uses a higher, preset water level. Also
						use for loads that require rinsing only.
Hand-wash	Drain/		High			This cycle uses a spin to shorten drying times
items or	Spin		Low			for heavy fabrics or special-care items
dripping wet			No Spin			washed by hand. Use this cycle to drain
items						washer after cancelling a cycle or
						completing a cycle after a power failure.
No clothes in	Clean	Hot	High	Ex Heavy		Run once a month to keep the inside of the
washer	Washer					washer fresh and clean. Higher water levels
	with					and bleach work together to thoroughly
	Bleach					clean the washer interior.

*All rinses are cold.

7

USING YOUR WASHER

1. Sort and prepare your laundry

2. Load laundry into washer

•Empty pockets. Loose change, buttons, or any small object can pass under the washplate and become trapped, causing unexpected sounds.

•Sort items by recommended cycle, water temperature, and colorfastness.

•Separate heavily soiled items from lightly soiled.

•Separate delicate items from sturdy fabrics.

•Do not dry garments if stains remain after washing, because heat can set stains into fabric.

•Treat stains promptly.

•Close zippers, fasten hooks, tie strings and sashes, and remove non-washable trim and ornaments.

•Mend rips and tears to avoid further damage to items during washing.

Helpful Tips:

•When washing water-proof or water-resistant items, load evenly. See “Cycle Guide” for tips and more information on using the Bulky cycle.

•Use mesh garment bags to help avoid tangling when washing delicate or small items.

•Turn knits inside out to avoid pilling. Separate lint-takers from lint-givers. Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics.

NOTE: Always read and follow fabric care labels instructions to avoid damage to your garments.

Load garments in loose heaps evenly around basket wall.

Do not wrap large items such as sheets around the washplate; load them in loose piles around the sides of the basket.

Try mixing different sized items to reduce tangling.

IMPORTANT: Items need to move freely for best cleaning and to reduce wrinkling and tangling.

8

Using Laundry Product Dispensers

3. Add HE detergent to dispenser

Detergent tray

Add a measured amount of HE detergent

into detergent tray. This tray holds 3 oz. (89 mL). Do not overfill tray - adding too much detergent may cause detergent to be dispensed into the washer too early.

IMPORTANT: Use only High Efficiency detergents. The package will be marked “HE” or “High Efficiency.” Low-water washing creates excessive sudsing with a regular non-HE detergent.

Using regular detergent will likely result in longer cycle times

and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best performance. Follow the manufacturer’s instructions to determine the amount

of detergent to use.

Using Oxi or color-safe bleach:

If using an Oxi or color-safe bleach laundry boost product, add to the bottom of the washer basket before adding clothes.

HELPFUL TIP: See “Washer Maintenance” for information on recommended method of cleaning washer dispenser trays.

4. Add liquid chlorine bleach to dispenser

Liquid

Chlorine Bleach

Do not overfill, dilute, or use more than 1 cup (250 mL). Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach.

5. Add fabric softener to dispenser

Fabric softener tray

Pour a measured amount of liquid fabric

softener into tray, always follow manufacturer’s directions for correct amount of fabric softener based on your load size. Close dispenser drawer, then select Fabric Softener option.

IMPORTANT: Fabric Softener option must be selected to ensure proper distribution at correct time in cycle. Do not overfill or dilute. Overfilling dispenser will cause fabric softener to immediately dispense into washer.

If 2nd Rinse option is selected, fabric softener will be dispensed into the last rinse.

It is normal for a small amount of water to remain in the dispenser at the end of a cycle.

Starting Your Washer

6. Press POWER to turn on washer

Make sure the dispenser drawer is closed completely, then press POWER to turn on the washer.

7. Select cycle

Turn cycle knob to choose your wash cycle. For more information, see “Control Panel”.

9

	8. Select cycle settings								10. Select Start/Pause/Unlock Lid
									to begin wash cycle

Once you select a cycle, the default settings for that cycle will be lit. Press the cycle modifiers buttons to change the Wash Temp,

Soil Level, and Spin Speed, if desired.

NOTE: Always read and follow fabric care labels instructions to avoid damage to your garments.

	Wash Temp	Suggested Fabrics
	Hot
	Some cold water is added to save	Whites and pastels
	energy. This may be cooler than	Durable garments
	your hot water heater setting.
		Heavy soils
	Warm
	Some cold water may be added,	Bright colors
	so this will be cooler than what	Moderate to light soils
	your previous washer provided.
	Cool - brights/darks
	Warm water is added to assist	Colors that bleed or fade
	in soil removal and to help	Light soils
	dissolve detergents.
	Cold
	Warm water may be added to	Dark colors that bleed
	assist in soil removal and to help	or fade
	dissolve detergents.	Light soils

9. Select cycle options

Select any other cycle options you may wish to add, if not previously set. Some cycles will automatically add certain options such as 2nd Rinse. These can be turned off, if desired.

NOTE: Not all options are available with all cycles.

Press the START/PAUSE/UNLOCK LID button to start the wash cycle. Filling is delayed for several minutes while load balance is sensed. When the cycle has finished, the CYCLE COMPLETE indicator will light up. Promptly remove garments after cycle has completed to avoid odor, reduce wrinkling, and rusting of metal hooks, zippers, and snaps.

Unlocking the lid to add garments

If you need to open the lid to add 1 or 2 missed garments, you may do so during the first portion of the sensing step. Press

START/PAUSE/UNLOCK LID; the lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Then close lid and press START/ PAUSE/UNLOCK LID again to restart the cycle. If lid is left open for more than 10 minutes the water will pump out.

Delay in water fill

Filling is delayed for 2 to 3 minutes to check for load unbalance.

You will hear the hum of the spin prior to filling. This is normal operation.

WASHER MAINTENANCE

WATER INLET HOSES

Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found.

When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker.

CLEANING YOUR DISPENSER TRAY

You may find laundry product residue leftover in your dispenser trays. To remove residue, follow this recommended cleaning procedure:

1.Pull tray out until you feel resistance.

2.Lift up slightly, and then continue pulling out.

3.Wash in warm, soapy water, using a mild detergent.

4.Rinse with warm water.

5.Air dry, or dry with a towel, then place back into slot.

IMPORTANT: Dispenser trays are not dishwasher safe.

10

CLEANING YOUR WASHER

Keep your washer as clean and fresh as your clothes. To keep washer interior odor-free, follow this recommended monthly cleaning procedure:

1.Make sure the washer is empty.

2.Using liquid chlorine bleach, add 1 cup (250 mL) to liquid chlorine bleach dispenser.

IMPORTANT: Do not add detergent to CLEAN WASHER with bleach cycle. Do not use more than recommended amount of bleach to avoid damaging product over time.

3.Close washer lid.

4.Press POWER.

5.Select CLEAN WASHER with bleach cycle.

6.Press START/PAUSE/UNLOCK LID. Water will pour into washer for a moment and pause, lid will lock, then cycle will continue.

NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press POWER and run a Rinse/Spin cycle to ensure cleaner or bleach have been rinsed from washer.

To clean exterior:

1.Use a soft, damp cloth or sponge to wipe up any spills.

2.Use all-purpose surface cleaner, if needed.

IMPORTANT: To avoid damaging the washer’s finish, do not use abrasive products.

NON-USE AND VACATION CARE

Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these steps:

1.Unplug or disconnect power to washer.

2.Turn off water supply to washer, to avoid flooding due to water pressure surge.

WINTER STORAGE CARE

IMPORTANT: To avoid damage, install and store washer where it will not freeze. Because some water may stay in hoses, freezing can damage washer (steam models only).

If storing or moving during freezing weather, winterize your washer.

To winterize washer:

1.Shut off both water faucets; disconnect and drain water inlet hoses.

2.Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run washer on Rinse/Spin cycle for about 30 seconds to mix antifreeze and remaining water.

3.Unplug washer or disconnect power.

TRANSPORTING YOUR WASHER

1.Shut off both water faucets. Disconnect and drain water inlet hoses.

2.If washer will be moved during freezing weather, follow Winter Storage Care directions before moving.

3.Disconnect drain from drain system and drain any remaining water into a pan or bucket. Disconnect drain hose from back of washer.

4.Unplug power cord.

5.Place inlet hoses and drain hose inside washer basket.

6.Drape power cord over edge and into washer basket.

7.Place packing tray from original shipping materials back inside washer. If you do not have packing tray, place heavy blankets or towels into basket opening. Close lid and place tape over lid and down front of washer. Keep lid taped until washer is placed in new location.

REINSTALLING/USING WASHER AGAIN

To reinstall washer after non-use, vacation, winter storage, or moving:

1.Refer to Installation Instructions to locate, level, and connect washer.

2.Before using again, run washer through the following recommended procedure:

To use washer again:

1.Flush water pipes and hoses. Reconnect water inlet hoses. Turn on both water faucets.

2.Plug in washer or reconnect power.

3.Run washer through Bulky cycle to clean washer and remove antifreeze, if used. Use only HE High Efficiency

detergent. Use half the manufacturer’s recommended amount for a medium-size load.

11

TROUBLESHOOTING

12

TROUBLESHOOTING

13

TROUBLESHOOTING

First try the solutions suggested here

for assistance and to possibly avoid a service call.

If you experience	Possible causes	Solution
Washer not performing as expected (cont.)
Washer not draining/	Too much detergent causing suds to	Use only HE detergent. Always measure and follow detergent
spinning, loads are	slow or stop draining and spinning.	directions for your load. To remove extra suds, select Rinse/Spin.
still wet, or spin light		Do not add detergent.
remains on (indicating
that the washer was
unable to pump out
water within 10 minutes)
(cont.)
Dry spots on load	High speed spins extract more	The high spin speeds combined with air flow during the final spin
after cycle	moisture than traditional top-load	can cause items near the top of the load to develop dry spots
	washers.	during the final spin. This is normal.
Incorrect or wrong	Check for proper water supply.	Make sure hot and cold inlet hoses are not reversed.
wash or rinse
		Both hoses must be attached to both washer and faucet, and
temperatures
		have both hot and cold water flowing to inlet valve.
		Check that inlet valve screens are not clogged.
		Remove any kinks in hoses.
	Energy saving controlled	Energy Star washers use cooler wash and rinse water
	wash temperatures.	temperatures than your previous washer. This includes cooler
		hot and warm washes.
Load not rinsed	Check for proper water supply.	Make sure hot and cold inlet hoses are not reversed.
		Both hoses must be attached and have water flowing to the
		inlet valve.
		Both hot and cold water faucets must be on.
		Inlet valve screens on washer may be clogged.
		Remove any kinks in the inlet hose.
	Not using HE detergent or using too	The suds from regular detergent can keep washer from
	much HE detergent.	operating correctly.
		Use only HE detergent. Be sure to measure correctly.
		Always measure detergent and follow detergent directions based
		on load size and soil level.
	Washer not loaded as recommended.	The washer is less efficient at rinsing when load is tightly packed.
		Load garments in loose heaps evenly around the basket wall. The
		washer will not rinse well if tightly packed. Load with dry items
		only.
		Use cycle designed for the fabrics being washed.
		Add only 1 or 2 garments after washer has started.
Sand, pet hair, lint,	Heavy sand, pet hair, lint, and	Add a 2nd Rinse to the selected cycle.
etc. on load after	detergent or bleach residues may
washing	require additional rinsing.
Load is tangling	Washer not loaded as recommended.	See “Using Your Washer” section.
		Select a cycle with a slower wash action and spin speed;
		however, items will be wetter than those using a higher speed spin.
		See the “Cycle Guide” to match your load with the best cycle.
		Load garments in loose heaps evenly around the basket wall.
		Reduce tangling by mixing types of load items. Use the
		recommended cycle for the type of garments being washed.
Not cleaning or	Wash load not completely	Washer senses load size and adds correct amount of water. This
removing stains	covered in water.	is normal and necessary for clothes to move.
	Added more water to washer.	Added water lifts the laundry off the washplate, resulting in less
		effective cleaning.
	Washer not loaded properly.	Washer is less efficient at cleaning when load is tightly packed.
		Load garments in loose heaps evenly around the basket wall.
		Load with dry items only.
		Add only 1 or 2 garments after washer has started.

14

TROUBLESHOOTING

First try the solutions suggested here

for assistance and to possibly avoid a service call.

	If you experience	Possible Causes	Solution
	Washer not performing as expected (cont.)
	Not cleaning or	Not using HE detergent or using too	The suds from regular detergent can keep washer from
	removing stains (cont.)	much HE detergent.	operating correctly.
			Use only HE detergent. Be sure to measure correctly.
			Always measure detergent and follow manufacturer’s directions
			based on load size and soil level.
		Not using correct cycle for fabric type.	Use a higher soil level cycle option and warmer wash
			temperature to improve cleaning.
			Use Whites and Heavy Duty cycle for tough cleaning. See the
			“Cycle Guide” to match your load with the best cycle.
		Not using dispensers.	Use dispensers to avoid chlorine bleach and fabric softener
			staining.
			Load dispensers before starting a cycle.
			Avoid overfilling.
			Do not add products directly onto load.
		Not washing like colors together.	Wash like colors together and remove promptly after the cycle is
			complete to avoid dye transfer.
	Small amount of water	Normal dispenser operation.	It is normal for small amounts of water to remain in dispenser.
	still in dispenser after
	cycle
	Incorrect dispenser	Clogged dispensers or laundry	Do not overfill dispenser, which causes immediate dispensing.
	operation	products dispensing too soon.
			Always select Fabric Softener option to assure proper dispensing.
			Load dispensers before starting a cycle.
			Homes with low water pressure may result in residual powder
			in the dispenser. To avoid, select a warmer wash temperature if
			possible, depending on your load, or use liquid HE detergent.
			Use only liquid chlorine bleach in the bleach dispenser.
		Residual powder in dispenser.	In wash water temperatures colder than 60° F (15.6° C),
			some detergents do not dissolve well. Soils may be difficult to
			remove. To avoid, select a warmer wash temperature if possible,
			depending on your load, or use liquid HE detergent.
	Fabric damage	Sharp items were in pockets during	Empty pockets, zip zippers, and snap or hook fasteners before
		wash cycle.	washing to avoid snags and tears.
		Strings and straps could have tangled.	Tie all strings and straps before starting wash load.
		Items may have been damaged before	Mend rips and broken threads in seams before
		washing.	washing.
		Fabric damage can occur if load is	Load garments in loose heaps evenly around the basket wall.
		tightly packed.	Load with dry items only.
			Use cycle designed for the fabrics being washed.
			Add only 1 or 2 garments after washer is started.
		Liquid chlorine bleach may have been	Do not pour liquid chlorine bleach directly onto load. Wipe up
		added incorrectly.	bleach spills.
			Undiluted bleach will damage fabrics. Do not use more than
			recommended by manufacturer.
			Do not place load items on top of bleach dispenser when
			loading and unloading washer.
		Garment care instructions may not	Always read and follow garment manufacturer’s care label
		have been followed.	instructions. See the “Cycle Guide” to match your load with the
			best cycle.
	Odors	Monthly maintenance not done as	Run the Clean Washer cycle with bleach monthly. See
		recommended.	“Cleaning Your Washer” in Washer Maintenance.
		Using wrong or too much detergent.	Use only HE detergent. Be sure to measure correctly.
			Always follow the manufacturer’s directions.
			See “Cleaning your Washer” section.

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TROUBLESHOOTING

PROTECTION AGREEMENTS

Master Protection Agreements

Congratulations on making a smart purchase. Your new Kenmore® product is designed and manufactured for years of dependable operation.

But like all products, it may require preventive maintenance or repair from time to time. That’s when having a Master Protection Agreement can save you money and aggravation.

The Master Protection Agreement also helps extend the life of your new product. Here’s what the Agreement* includes:

Parts and labor needed to help keep products operating properly under normal use, not just defects. Our coverage goes well beyond the product warranty. No deductibles, no functional failure excluded from coverage— real protection.

Expert service by a force of more than 10,000 authorized Sears service technicians, which means someone you can trust will be working on your product.

Unlimited service calls and nationwide service, as often as you want us, whenever you want us.

– replacement of your covered product if four or more product failures occur within twelve months.

Product replacement if your covered product can’t be fixed.

Annual Preventive Maintenance Check at your request – no extra charge.

Fast help by phone – we call it Rapid Resolution – phone support from a Sears representative on all products. Think of us as a

“talking owner’s manual.”

Power surge protection against electrical damage due to power fluctuations.

Rental reimbursement if repair of your covered product takes longer than promised.

10% discount off the regular price of any non-covered repair service and related installed parts.

Once you purchase the Agreement, a simple phone call is all that it takes for you to schedule service. You can call anytime day

or night, or schedule a service appointment online.

The Master Protection Agreement is a risk free purchase. If you cancel for any reason during the product warranty period, we will provide a full refund. Or, a prorated refund anytime after the product warranty period expires. Purchase your Master Protection Agreement today! Some limitations and exclusions apply.

For prices and additional information in the U.S.A. call 1-800-827-6655. *Coverage in Canada varies on some items. For full details call Sears Canada at 1-800-361-6665.

Sears Installation Service

For Sears professional installation of home appliances, garage door openers, water heaters, and other major home items,

in the U.S.A. or Canada call 1-800-4-MY-HOME®.

KENMORE APPLIANCE WARRANTY

ONE YEAR LIMITED WARRANTY

When installed, operated and maintained according to all instructions supplied with the product, if this appliance fails due to a defect in material or workmanship within one year from the date of purchase, call 1-800-4-MY-HOME® to arrange for free repair.

If this appliance is used for other than private family purposes, this warranty applies for only 90 days from the date of purchase.

THIS WARRANTY COVERS ONLY DEFECTS IN MATERIAL AND WORKMANSHIP. SEARS WILL NOT PAY FOR:

1.Expendable items that can wear out from normal use, including but not limited to filters, belts, light bulbs, and bags.

2.A service technician to instruct the user in correct product installation, operation or maintenance.

3.A service technician to clean or maintain this product.

4.Damage to or failure of this product if it is not installed, operated or maintained according to all instructions supplied with the product.

5.Damage to or failure of this product resulting from accident, abuse, misuse or use for other than its intended purpose.

6.Damage to or failure of this product caused by the use of detergents, cleaners, chemicals or utensils other than those recommended in all instructions supplied with the product.

7.Damage to or failure of parts or systems resulting from unauthorized modifications made to this product.

DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES

Customer’s sole and exclusive remedy under this limited warranty shall be product repair as provided herein. Implied warranties, including warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law. Sears shall not be liable for incidental or consequential damages. Some states and provinces do not allow the exclusion

or limitation of incidental or consequential damages, or limitations on the duration of implied warranties of merchantability or fitness, so these exclusions or limitations may not apply to you.

This warranty applies only while this appliance is used in the United States and Canada.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Sears, Roebuck and Co.

Hoffman Estates, IL 60179

Sears Canada Inc.

Toronto, Ontario, Canada M5B 2B8

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