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Jabra PRO 9460 User Manual

Jabra PRO™ 9460 Jabra PRO™ 9460 Duo Jabra PRO™ 9465 Duo Jabra PRO™ 9470
User manual
www.jabra.com
CONTENTS
1. INTRODUCTION ......................................................................................6
2. IMPORTANT SAFETY INFORMATION ..............................................7
2.1 READ THE SAFETY BOOKLET .........................................................................................................7
2.2 PROTECTING YOUR HEARING WITH SAFETONE™ ............................................................7
2.3 CARE AND MAINTENANCE .............................................................................................................8
2.4 OTHER SPECIFICATIONS ....................................................................................................................8
3. PRODUCT OVERVIEW ...........................................................................9
3.1 PACKAGE CONTENTS ..........................................................................................................................9
3.2 OPTIONAL ACCESSORIES .............................................................................................................. 10
3.3 HEADSET DIAGRAMS ....................................................................................................................... 11
3.4 BASE DIAGRAM .................................................................................................................................... 13
4. SYSTEM SETUP AND CONNECTIONS .......................................... 14
4.1 SETUP OVERVIEW AND BACKGROUND ............................................................................... 14
4.2 THE QUICKSTART SETUP WIZARD ......................................................................................... 15
4.3 PREPARING THE BASE AND AND ASSEMBLING THE HEADSET ............................ 15
4.4 CONNECTING THE BASE TO YOUR DESK PHONE .......................................................... 17
4.5 CONFIGURING THE Jabra PRO BASE FOR YOUR DESK PHONE ............................19
4.6 USING A HANDSET LIFTER OR ELEC TRONIC HOOKSWITCH ................................. 23
4.7 CONNECTING THE BASE TO YOUR COMPUTER.............................................................. 26
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4.8 CONFIGURING THE BASE FOR YOUR SOFTPHONE ......................................................26
4.9 CONNECTING Jabra PRO 9465 DUO OR Jabra PRO 9470 TO
A MOBILE PHONE ...............................................................................................................................27
4.10 USING A REMOTE BUSY LIGHT INDICATOR .......................................................................27
5. INSTALLING AND RUNNING THE Jabra PC SUITE ................... 28
5.1 Jabra PC SUITE FEATURES .............................................................................................................28
5.2 INSTALLING THE Jabra PC SUITE ...............................................................................................28
5.3 Jabra PC SUITE DOCUMENTATION..........................................................................................28
5.4 FIRMWARE UPDATES ........................................................................................................................ 28
5.5 CENTRAL ADMINISTRATION AND MASS DEPLOYMENT ..........................................29
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6. DAILY USE  CALLING, ANSWERING AND HANGING UP ............30
6.1 HEADSET CONTROLS AND INDICATORS ............................................................................ 30
6.2 THE TARGET PHONE CONCEPT ................................................................................................. 30
6.3 HOW TO MAKE A CALL ...................................................................................................................31
6.4 HOW TO ANSWER A CALL ............................................................................................................33
6.5 HANGING UP ......................................................................................................................................... 34
6.6 CONTROLLING THE SPEAKER VOLUME AND MICROPHONE ................................35
6.7 SWITCHING BETWEEN YOUR PHONE AND HEADSET ................................................ 35
6.8 LAST NUMBER REDIAL ....................................................................................................................36
6.9 MANAGING CALL COLLISIONS AND CALL WAITING .................................................. 36
6.10 LISTENING TO MUSIC ....................................................................................................................... 37
7. THE Jabra PRO HEADSET .................................................................. 38
7.1 HOW TO WEAR THE HEADSET ...................................................................................................38
7.2 ATTACHING OR DETACHING A WEARING STYLE........................................................... 39
7.3 HEADSET CONTROLS AND SIGNALS..................................................................................... 41
7.4 BATTERY INDICATORS, RECHARGE AND REPLACEMENT .........................................45
7.5 STAYING WITHIN RANGE ................................................................................................................47
7.6 NOISE BLACKOUT™ MICROPHONE Jabra PRO 9470 ................................................47
7.7 NOISECANCELLING MICROPHONE Jabra PRO 9460, Jabra PRO 9460
DUO AND Jabra PRO 9465 DUO .............................................................................................47
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8. THE Jabra PRO TOUCHSCREEN BASE .......................................... 48
8.1 BASE CONNECTIONS AND SETUP ........................................................................................... 48
8.2 USING THE TOUCHSCREEN .......................................................................................................... 48
8.3 STANDARD OPERATION .................................................................................................................49
8.4 PAIRING AND CONNECTING THE BASE AND HEADSET ...........................................50
8.5 CALL OPTIONS MENU .....................................................................................................................50
8.6 PHONE MENU .......................................................................................................................................51
8.7 MSH PHONE ACTIVE CALL SCREEN .......................................................................................52
8.8 MANAGING CALL COLLISION .................................................................................................... 52
8.9 MANAGING CALL WAITING ......................................................................................................... 53
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8.10 SET TINGS MENU .................................................................................................................................55
8.11 ADVANCED SETTINGS MENU ..................................................................................................... 56
8.12 BASE AUDIO INDICATORS .............................................................................................................57
8.13 NARROWBAND VS. WIDEBAND AUDIO ............................................................................... 57
8.14 CONFERENCE CALLING ..................................................................................................................57
8.15 HEADSET DOCKINGOPERATION ............................................................................................58
8.16 THEFT PROTECTION .........................................................................................................................58
8.17 DEALING WITH DENSITY ISSUES ..............................................................................................58
8.18 WEB CONFERENCING ...................................................................................................................... 59
9. USING Jabra PRO 9465 DUO OR Jabra PRO 9470 WITH
A MOBILE PHONE ................................................................................ 61
9.1 Jabra PRO Bluetooth® SUPPORT........................................................................................... 61
9.2 PAIRING AND CONNECTING WITH OTHER Bluetooth® DEVICES .................... 61
9.3 FORCING RECONNECTION/DISCONNECTION VIA THE TOUCHSCREEN ........... 62
10. RECORDING YOUR CALLS ................................................................ 64
10.1 ENABLING THE RECORDING FEATURE .................................................................................64
10.2 USING WINDOWS SOUND RECORDER TO RECORD A CONVERSATION ............65
11. CALL MERGING AND SWITCHING ................................................ 66
11.1 OVERVIEW  WHAT IS POSSIBLE? .......................................................................................... 66
11.2 CALL MERGING .................................................................................................................................... 66
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11.3 CALL SWITCHING ................................................................................................................................ 68
11.4 AUDIO ONHOLD ...............................................................................................................................68
12. FAQS AND TROUBLESHOOTING .................................................... 70
13. GETTING ASSISTANCE ...................................................................... 73
13.1 EUROPE ..................................................................................................................................................... 73
13.2 MIDDLE EAST/AFRICA .....................................................................................................................73
13.3 USA AND CANADA ............................................................................................................................ 73
13.4 ASIA/PACIFIC .........................................................................................................................................73
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14. TECHNICAL SPECIFICATIONS ......................................................... 74
14.1 ALL Jabra PRO HEADSETS ............................................................................................................. 74
14.2 Jabra PRO MIDI HEADSET .............................................................................................................74
14.3 Jabra PRO FLEX HEADSET ............................................................................................................. 74
14.4 Jabra PRO 9460 DUO AND Jabra PRO 9465 DUO HEADSE TS ...............................75
14.5 HEADSET HEARING PROTECTION ........................................................................................... 75
14.6 HEADSET BATTERY ............................................................................................................................75
14.7 MATERIALS AND ALLERGIES .......................................................................................................75
14.8 TOUCHSCREEN BASE .......................................................................................................................76
14.9 Jabra PRO 9465 DUO AND Jabra PRO 9470 BASE Bluetooth® SUPPORT ...........77
14.10 PRODUC T DISPOSAL ...................................................................................................................... 77
14.11 CERTIFICATIONS AND SAFETY APPROVALS ....................................................................77
15. GLOSSARY .............................................................................................. 78
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1. INTRODUCTION
Thank you for selecting a Jabra PRO™ headset. We are sure that you will enjoy its wide range of features and find it comfortable to wear and easy to use.
Jabra PRO headsets are available in a wide range of configurations, including several different headset designs, wearing styles, connectivity options and control features. All of the models in the Jabra PRO family feature a DECT-based wireless headset and base station. They all share hands-free working efficiency, wireless mobility, and many customization and accessory options.
All Jabra PRO headsets feature a dual Noise Blackout™ or single noise-cancelling microphone, one or two speakers, easy-to-use controls and wireless communication. The headset is very lightweight and sits next to your ear, with the microphone extended towards your mouth by a short boom arm. Several wearing styles are available, including ear hook, headband, neckband and/or dual-mono; the options available to you will depend on which model you have purchased.
The Jabra PRO Touchscreen Base connects to your desk telephone and PC and manages the wireless link to your headset; it also recharges the headset battery while you are not using it. The touchscreen makes it easy to view information, connect to your various phones, configure the solution and more. The Jabra PRO 9465 Duo and Jabra PRO 9470 Bases also feature Bluetooth® wireless technology, so they can connect to your mobile phone, too.
This manual describes the Jabra PRO 9460, Jabra PRO 9460 Duo, Jabra PRO 9465 Duo and Jabra PRO 9470 headset solutions. Model differences, where they exist, are noted in this document.
Jabra PRO Headset Features
All Jabra PRO headsets described in the manual provide the following:
- Range from base to headset up to 150m
- Wideband audio for extra audio quality (when also supported by the connected phone)
- Touch-panel volume and mute control
- Intuitive headset control via adaptive multifunction button for answer/end call, call-waiting control and other
functions
- Status LED and audio feedback
- Advanced hearing protection with SafeTone™ noise-exposure controls
The Jabra PRO 9460 headset also features the following:
- Jabra PRO Flex boom design
- Single noise-cancelling microphone
- Choice of ear-hook or headband wearing style (neckband also available as an accessory)
The Jabra PRO 9460 Duo and Jabra PRO 9465 Duo headsets also feature the following:
- Jabra PRO Flex boom design
- Single noise-cancelling microphone
- Headband wearing style with a speaker for each ear (dual mono, which means that the same signal comes out
of both speakers)
The Jabra PRO 9470 headset also features the following:
- Jabra PRO Midi boom design
- Dual Noise Blackout™ microphones
- Choice of ear-hook, headband or neckband wearing style
Jabra PRO Touchscreen Base Features:
- 2.4” color touchscreen
- Touchscreen-guided set up of desk phone, mobile phone and PC connections
- Touchscreen control of calls and connections to all connected phones (including desk phone, mobile phone
and/or soft phone)
- Desk phone support, with optional electronic-hookswitch support for selected phones (for remote desk
phone operation using the headset)
- Bluetooth® wireless technology support (Jabra PRO 9465 Duo and Jabra PRO 9470 only) links the base to your
mobile phone. Supports both the standard headset Bluetooth® wireless technology headset profile and the more advanced hands-free profile to provide voice-activated dialing (depending on mobile phone model)
- Advanced softphone support and control
- On-screen caller ID (mobile phones and soft phones only)
- Wideband audio for extra audio quality (when also supported by the connected phone)
- Headset recharge cradle
- Call-waiting control (for managing multiple calls to your softphone or mobile phone)
- Call-collision control (for managing multiple calls to different phones, such as desk and soft phones)
- Mass-deployment features enable IT managers to load identical settings onto any number of bases via the
USB connection
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2. IMPORTANT SAFETY INFORMATION
2.1 READ THE SAFETY BOOKLET
WARNING!: Your headset includes a Warning & Declaration guide. Do not attempt to assemble or use
your headset before you have thoroughly read and understood the Warning & Declaration booklet. If you did not receive the booklet, please contact your Jabra representative before continuing.
2.2 PROTECTING YOUR HEARING WITH SAFETONE™
WARNING!: Because a headset is held firmly against your ear, sudden, loud sounds pose a potential
hearing risk. Furthermore, the more you use your headset each day, the lower the maximum volume must be to protect against eventual hearing loss. Jabra PRO headsets provide effective measures that protect you against both of these types of dangers (see below).
SafeTone™ consists of two components — PeakStop™ and Intellitone™:
- PeakStop™ Acoustic-Shock Protection
Your Jabra PRO headset automatically suppresses sudden loud sounds (over 118dB(A)), thereby protecting
your ears from acoustic shock. This system is called PeakStop™, which is only available from Jabra.
- Intellitone™ Noise-Exposure Protection
Jabra PRO headsets offer a choice of four protection levels (all of which also include the standard PeakStop™
protection described above). These features protect your hearing by preventing acoustic shocks and limiting the maximum noise exposure from the headset during your workday to 85dB(A). This system is called IntelliTone™, which is only available from Jabra.
The table below summarizes the protection levels available.
Protection level Criteria for selecting
Level 0 Basic protection against sound spikes [118 dB(A)]; auto volume disabled
Level 1* Less than 4 hours on telephone/day
Level 2* 4-8 hours on telephone/day
Level 3* More than 8 hours on telephone/day
Level 4 (TT4) Recommended Australian protection level (Telstra)
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Table 1: Levels of IntelliTone™ hearing protection
It is possible to lock the IntelliTone™ setting. For details about how to configure IntelliTone™ for your headset, please see one of the following:
- To set the IntelliTone™ level using the touchscreen, please see the section “Settings menu”.
- To set the IntelliTone™ level using Jabra Control Center on your PC, please see the Jabra PC Suite online help.
- To set a password and lock or unlock the IntelliTone™ settings, use the Jabra Control Center on your PC; please
see the Jabra PC Suite online help.
Important: Check your local laws or regulations to find out whether a specific protection level is
mandated in your area. Note also that your headset settings do not affect the sound level of your desk phone handset, so you may be receiving less protection when using the handset.
* Compliant with Directive 2003/10/EC of the European Parliament and Council of 6 February 2003.
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2.3 CARE AND MAINTENANCE
Protect your base and headset just as you would any other type of sensitive electronic equipment. If your Jabra devices require cleaning, then consider the following advice:
- If necessary, clean the touchscreen with a standard computer-screen cleaning solution, such as dry wipes,
anti-static screen cleaner and/or prepackaged towelettes.
- The headset, headband neckband and ear hook can be wiped clean with a dry cloth if needed.
- The cords and base unit can be dry-dusted as required.
- The leatherette ear cushion(s) can be cleaned or replaced. When cleaning, remove them and wipe with
a damp cloth.
- Avoid getting moisture or liquids into any button ports, receptors or other openings.
- Avoid exposing the product to rain.
2.4 OTHER SPECIFICATIONS
For complete technical specifications, see Chapter 13: Technical Specifications.
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3. PRODUCT OVERVIEW
3.1 PACKAGE CONTENTS
1 Base 2 Headset cradle 3 Headset appropriate for your Jabra PRO model 4 Ear hook with earbud mounted (not included with Jabra PRO 9460 Duo or Jabra PRO 9465 Duo) and
two alternative earbuds 5 Headband (not included with Jabra PRO 9460 Duo or Jabra PRO 9465 Duo) 6 Power adapter 7 Telephone cable 8 USB cable 9 Installation CD with Jabra PC Suite Software, user’s guide and other tools 10 Warning & Declaration guide and quick-start guide 11 Neckband (included as standard for Jabra PRO 9470 only) 12 Setup Poster 13 Microphone foam
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3.a 3.b
1
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Figure 1:
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Components included with Jabra PRO models that feature a touchscreen base
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Product variants contain:
Jabra PRO 9460 Jabra PRO 9460 Duo
1 Base 1 Base 2 Headset cradle 2 Headset cradle 3b Headset 3c Headset 4 Ear hook 6 Power adapter 5 Headband 7 Telephone cable 6 Power adapter 8 USB cable 7 Telephone cable 9 I nstallation CD with Jabra PC Suite Software 8 USB cable 10 Warning & Declaration guide and quick-start guide 9 Installation CD with Jabra PC Suite Software 12 Setup Poster 10 Warning & Declaration guide and quick-start guide 13 Microphone foam 12 Setup Poster 13 Microphone foam
Jabra PRO 9465 Duo Jabra PRO 9470
1 Base 1 Base 2 Headset cradle 2 Headset cradle 3c Headset 3a Headset 6 Power adapter 4 Ear hook 7 Telephone cable 5 Headband 8 USB cable 6 Power adapter 9 Installation CD with Jabra PC Suite Software 7 Telephone cable 10 Warning & Declaration guide and quick-start guide 8 USB cable 12 Setup Poster 9 I nstallation CD with Jabra PC Suite Software 13 Microphone foam 10 Warning & Declaration guide and quick-start guide 11 Neck band 12 Setup Poster
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3.2 OPTIONAL ACCESSORIES
The following accessories for Jabra PRO are available separately and are occasionally mentioned in the other chapters of this manual. You may have ordered one or more of these together with your headset.
1 Remote Handset lifter GN1000 RHL
2 Electronic-hookswitch adapter for your desk-phone model
3 Neckband (not compatible with Jabra PRO 9460 Duo or Jabra PRO 9465 Duo)
4 Replacement headband (not compatible with Jabra PRO 9460 Duo or Jabra PRO 9465 Duo)
5 Replacement ear hook (not compatible with Jabra PRO 9460 Duo or Jabra PRO 9465 Duo)
6 Replacement ear cushion
7 Microphone foam
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Jabra PRO accessories (available separately)
Figure 2:
Accessory variants contain:
Jabra PRO 9460 Jabra PRO 9460 Duo
1 01-0369 Remote Handset lifter GN1000 RHL 1 01-0369 Remote Handset lifter GN1000 RHL 2 * Electronic-hookswitch adapter 2 * Electronic-hookswitch adapter 3 14121-24 Neckband 6 14101-19 Replacement ear cushions 4 14121-25 Replacement headband 7 0436-86S Microphone foam (10x) 5 14121-26 Replacement ear hook 6 14101-19 Replacement ear cushions 7 0436-86S Microphone foam (10x)
Jabra PRO 9465 Duo Jabra PRO 9470
1 01-0369 Remote Handset lifter GN1000 RHL 1 01-0369 Remote Handset lifter GN1000 RHL 2 * Electronic-hookswitch adapter 2 * Electronic-hookswitch adapter 6 14101-19 Replacement ear cushions 3 14121-24 Neckband 7 0436-86S Microphone foam (10x) 4 14121-25 Replacement headband 5 14121-26 Replacement ear hook 6 14101-19 Replacement ear cushions
* Jabra LINK 14201-09 MSH Cord, 14201-10 DHSG Cord, 14201-17 (Polycom), 14201-19 (Avaya),
14201-20 (Avaya, Alcatel, Toshiba & ShoreTel) and 14201-22 (Cisco)
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3.3 HEADSET DIAGRAMS
Jabra PRO models are available with several headset options, each of which is illustrated below. The following key applies to all three headset illustrations:
1 Multifunction button (answer/end call, among other functions)
2 Touch panel for volume and mute control
3 Activity and status indicator (multicolor LED)
4 Two Noise Blackout™ microphones (Jabra PRO 9470)
or a single noise-cancelling microphone (Jabra PRO 9460, Jabra PRO 9460 Duo and Jabra PRO 9465 Duo)
5 Boom arm (flex or midi)
6 Recharge contact
7 Mount for wearing-style attachments (Jabra PRO 9460 and Jabra PRO 9470 only)
8 Speaker
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Jabra PRO Midi headset (included with Jabra PRO 9470) as seen from the outer and inner sides, respectively
Figure 3:
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Jabra PRO Flex headset (included with Jabra PRO 9460) as seen from the outer and inner sides, respectively
Figure 4:
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Figure 5:
Jabra PRO 9460 Duo and Jabra PRO 9465 Duo headset
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Note: most of the other illustrations in this manual show the Jabra PRO Midi headset; all other headset
models feature similar controls at similar locations, as illustrated in the figures above.
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3.4 BASE DIAGRAM
1 Headset cradle
2 Recharge contact
3 Touchscreen
4 Desk-phone clear dial-tone switch
Note: Not included on the Jabra PRO 9465 Duo or Jabra PRO 9470 bases, where this is software controlled (set up automatically)
5 Cover for desk-phone control
Note: There is no clear dial-tone switch underneath on the Jabra PRO 9465 Duo or Jabra PRO 9470 bases
6 Telephone port
7 Handset port
8 AUX port
9 USB port
10 Power adapter port
11 Remote busy-light indicator port
12 Security slot
13 Speaker for ring tones and touchscreen audio feedback
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Jabra PRO Touchscreen Base, seen from the front and back, respectively
Figure 6:
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4. SYSTEM SETUP AND CONNECTIONS
This chapter explains how to assemble your Jabra PRO solution and connect it to your other office equipment.
4.1 SETUP OVERVIEW AND BACKGROUND
Connection Diagram (for no headset port)
Jabra PRO base connections (Bluetooth® available with Jabra PRO 9465 Duo and Jabra PRO 9470 only)
Figure 7:
Using a Headset with a Desk Phone
To accommodate the full range of desk phones in use, Jabra PRO is able to adapt itself to your phone by offering the following settings:
- Termination standard
Though all desk phones use the same type of cable to connect the handset to the phone body, the internal
wiring standard for this cable varies according to desk-phone model. Jabra PRO supports all of the possible
combinations — you will adjust the clear dial-tone switch on the Jabra PRO base until you find the right one.
Note that there is no clear dial-tone switch on the Jabra PRO 9465 Duo or Jabra PRO 9470 base — here the
right combination is found automatically.
- Microphone level
The sound volume sent from your Jabra PRO base must be adjusted to ensure that it is neither too quiet
nor too loud for your desk-phone model (as it must be neither too quiet nor too loud for the person you are
talking to).
- Electronic-hookswitch or handset lifter
An electronic hookswitch adapter or handset lifter will enable you to answer the phone or hang up using only
the button on your headset or its docking operations. These are available as optional accessories for Jabra
PRO; the best choice for you will depend on your desk-phone model. The Jabra PRO setup wizard will help you to make each of the above settings.
Using a Headset with a Softphone
To use Jabra PRO with a softphone, you must connect the Jabra PRO base to your PC via a USB cable and install the Jabra PC Suite collection of software and softphone drivers on your PC. The Jabra PRO setup wizard will remind you to do this.
Using a Jabra PRO 9465 Duo or Jabra PRO 9470 Headset with a Mobile Phone
The Jabra PRO 9465 Duo and Jabra PRO 9470 Bases can connect to a mobile phone using Bluetooth® wireless technology (the headset itself does not use Bluetooth®). To enable Bluetooth® wireless technology headset communication, you must pair the two units. The Jabra PRO setup wizard will help you to do this.
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4.2 THE QUICKSTART SETUP WIZARD
To get started, just power the base and then follow the set-up-wizard instructions on the touchscreen. To run the setup wizard:
1. Review the information outlined in Section 4.1: Setup Overview and Background. It will help you understand the
types of tasks that the setup wizard will ask you to do.
2. Assemble the base and apply power to it. (See also Section 4.3: Preparing the base and and Assembling the
Headset).
3. The base automatically launches the setup wizard the first time you turn it on. On each page of the wizard,
follow the instructions shown and then touch the “next” icon (see also Section 8.2: Using the Touchscreen).
- Note: When the wizard is helping you set up your desk phone, it will ask you to call the Jabra test server. This enables the base to test its clear dial-tone switch and mic.-level settings by exchanging signals with the test server. See your Jabra PRO Quick Start Guide for a list of Jabra test-server phone numbers (also available on our web site). If, for some reason, the connection to the test server fails, you are prompted to retry; you can retry the automatic setup or try a manual setup. You can also choose to retry the cable setup.
4. Continue until the wizard tells you that you are finished. At this point, all of your phones should be connected and your headset will be fully configured to work with each of them.
The remainder of this chapter provides extra information about each step of the setup process. Refer to this chapter if you have trouble while working through the on-screen setup wizard.
Tip: You can re-start the setup wizard manually at any time, thereby re-initializing some or all base and
headset settings. See the section “Advanced Settings menu”.
4.3 PREPARING THE BASE AND AND ASSEMBLING THE HEADSET
Adjusting the Headset Cradle
The headset cradle is already attached to the Jabra PRO base when it is delivered but you might want to adjust its angle in order to optimize for left- or right-handed docking. To do this, simply rotate the cradle until it sits at your preferred docking angle. As you rotate the cradle, you will feel it fit into a number of distinct positions on the base. The figure below shows the angular range; -90 to +45 degrees.
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Adjusting the headset cradle angle on the base
Figure 8:
If, at a later stage, you need to remove the cradle (for example to replace it with another), simply rotate the cradle clockwise as far as possible, then carefully pull it out from the base.
To attach / re-attach a headset cradle on the base, hold the cradle against the base so that the large and small pins on either side of the cradle post align with the matching slots on either side of the hole on the base. Then simply push it into the base.
-90
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Applying Power to the Base
Connect the mains power adapter to the port marked power socket, as shown in the figure below.
Powering the base
Figure 9:
Assembling the Headset
Jabra PRO headsets — other than the Jabra PRO 9460 Duo and Jabra PRO 9465 Duo — can be worn in any of several wearing styles, including headband, ear hook and neckband.
Ear hook and headband wearing-style attachments are included in the standard packages. The neckband is included as standard for Jabra PRO 9470 but must be ordered separately for Jabra PRO 9460. Jabra PRO 9460 Duo and Jabra PRO 9465 Duo are always worn as headbands and do not require any assembly.
on the base, and then plug the adapter into a mains
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Assembling and wearing the Jabra PRO headset in various styles
Figure 10:
Choose a style and assemble the headset so that it will fit to your preferred ear. See Section 7.2: Attaching or detaching a Wearing Style for detailed instructions.
Important: Regardless of which wearing style you choose, always be sure to adjust the headset so that
the microphone is positioned as close to your mouth as possible. This will maximize the noise-cancelling effect of the microphone and make sure that you voice comes through loud and clear.
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Placing the Headset in its Cradle
Whenever you are not using your headset, you should keep it in its recharge cradle as shown in the figure below. It is held firmly in place by a magnet. Note that placing it in its cradle is sometimes called docking the headset. When the headset is docked correctly in the cradle, an extra icon is displayed in the touchscreen’s status bar. See the section “Using the Touchscreen”.
Inserting the headset into the cradle for storage and charging
Figure 11:
4.4 CONNECTING THE BASE TO YOUR DESK PHONE
Identifying Your Desk Phone Features
The way you connect and configure the Jabra Pro base will vary according to the type of desk phone you are using. Check your phone (by looking at its connectors and/or documentation) to see which of the following features it has, then see the appropriate section below to learn how to connect your Jabra PRO base to the phone:
- Standard desk phone
This type of phone does not include any built-in support for adding a headset. You will therefore connect
the Jabra PRO base between your desk phone’s handset and body, enabling you to use either the handset or headset. All desk phones can be connected in this way.
- Desk phone with headset port
This type of phone provides a dedicated headset port (usually at the back of the phone). These phones
typically also have a button on the front panel for switching between the headset and handset.
- Desk phone with electronic hookswitch
This type of phone is able to place or answer a call automatically when you press the multifunction button
on your headset. This requires a desk phone that includes an electronic hookswitch feature and also requires an extra adapter cable from Jabra. Please see our web site and/or refer to your telephone’s user manual for details about electronic hookswitch compatibility.
- Desk phone with GN1000 Remote Handset Lifter
A handset lifter physically lifts your handset from your desk phone when needed, thereby creating a solution
that works similarly to an electronic hookswitch. The GN1000 Remote Handset Lifter is available separately; please speak to your Jabra dealer for details.
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Connecting to a Desk Phone without a Headset Port
If your desk phone does not include any built-in support for adding a headset, then connect the Jabra PRO base between the handset and the desk-phone body as described below.
Connecting to a desk phone without a headset port
Figure 12:
1. On your desk phone, unplug the handset cable from the phone body at the phone-body side.
2. Plug the loose end of your handset cord to the port marked
3. Connect the telephone cord included with your headset from the port marked the handset port on your desk phone body.
4. Your base and desk phone are now connected. Note, however, that you must still configure the base for your specific desk-phone model using the desk phone setup wizard. See the section “Configuring the Jabra PRO Base for your Desk Phone”.
Connecting to a Standard Headset Port
If your desk phone includes a dedicated headset port, then take advantage of this feature by connecting the Jabra PRO base as follows:
on the base.
on the Jabra PRO base to
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Connecting to a desk phone with a headset port
Figure 13:
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1. Connect the telephone cord included with your headset (marked with a blue band) from the port marked on the Jabra PRO base to the headset port on your desk-phone body. See your desk-phone documentation if you are not sure where this port is. If the supplied cord does not fit the port of your desk phone, then see “Connecting to a Proprietary Headset Port,” below.
2. Your base and desk phone are now connected. Note, however, that you must still configure the base for your specific desk-phone model using the desk phone setup wizard. See the section “Configuring the Jabra PRO Base for your Desk Phone”.
Note: Do not connect the base to a dedicated headset port if you want to use a GN1000; connect it
in line with the handset instead (see also “Connecting to a Desk Phone without a Headset Support,” above). One reason to use the GN1000 instead of the headset port is that the GN1000 has a ring detector, thereby enabling the base and headset to target the desk phone automatically when it rings (many electronic-hookswitch solutions also provide ring detection).
Connecting to a Proprietary Headset Port
Some types of desk phones provide a non-standard headset port. This is usually part of an advanced solution that also provides an electronic hookswitch. These types of phones normally also include the standard handset ports described above, but you should consider taking advantage of the proprietary connection if possible.
To use this type of connection, you must purchase a special adapter designed to match the requirements of your desk phone and headset. The adapter comes with instructions for how to connect it. See also Section 4.6: Using a Handset Lifter or Electronic Hookswitch for more information about this type of solution.
4.5 CONFIGURING THE Jabra PRO BASE FOR YOUR DESK PHONE
When the touchscreen wizard is helping you set up your desk phone, it will ask you to call a Jabra test server. This enables the Jabra PRO base to test its clear dial-tone switch and microphone level settings by exchanging signals with the test server.
Important: Your headset will not work correctly with your desk phone until you have set both the clear
dial-tone switch and microphone level as described in this section. You must repeat these procedures if you move the headset to a new type of desk phone.
Setting the Clear Dial-tone Switch to find a Clear Dial-tone
Follow the procedure below to find the best position for the clear dial-tone switch on the Jabra PRO base; the correct position varies by desk phone model.
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Setting the clear dial-tone switch
Figure 14:
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For Jabra PRO 9460:
1. The touchscreen wizard prompts you to select either a manual or a guided setup, as shown in the figure below:
DESK PHONE
Do you prefer a guided
(recomm ended) or manual
Desk Ph one setup ?
Manual Guided
Figure 15: Manual or guided setup available
If you know exactly which clear dial-tone position and mic. level you need (you probably work in the IT dept.),
you can select Manual. Otherwise, we strongly recommend you select Guided.
In the manual setup, the wizard prompts you first to select a clear dial-tone position on the base’s switch and
then a mic. level. Neither one of your selections will be tested by the Jabra test server.
Note: For both the manual and guided setup procedures, you just need to follow the on-screen
instructions. The guided setup procedure is outlined in the following steps.
2. Put on the headset.
Note: If your setup includes an EHS or RHL, you do not use the headset in this procedure as you do not listen
for a dial tone (it is detected automatically). However, you still need to select switch positions manually for testing, when prompted to do so by the wizard.
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3. Open the panel on the front-right of the Jabra PRO base by slipping your fingernail under the bottom edge of the panel and pulling forward and up. This reveals the clear dial-tone switch. It is labelled with the letters A to G.
4. Press the headset button on your desk phone (or lift the handset from your desk phone). This connects your desk phone to the phone network.
5. The wizard prompts you to select a position (A – F) manually on the base’s clear dial-tone switch.
Listen for a dial tone in your headset at each position. Find the setting where the dial tone is strong, clear and
undistorted.
6. Press the headset button on your desk phone (or hang up the handset) to disconnect from the phone network.
7. Set the microphone level, as described in the section below.
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For Jabra PRO 9465 Duo and Jabra PRO 9470:
The touchscreen wizard prompts you to select either a manual or a guided setup — see above as described for Jabra PRO 9460. For both the manual and guided setup procedures, you just need to follow the on-screen instructions.
In the guided setup, you are prompted to select your country from a list. This determines which Jabra test server number is displayed for you to dial. If your country is not listed, select a neighbouring country.
Note: There is no clear dial-tone switch accessible to the user on the base — stepping through positions
A – F to find the best one occurs automatically in the guided setup, or on the touchscreen in the manual setup .
If the Jabra PRO 9465 Duo or Jabra PRO 9470 base cannot contact the Jabra test server:
In this case, you can choose to set the switch manually. Follow the same procedure as given above for Jabra PRO 9460 except that you must step through the switch positions using the touchscreen (no switch is accessible to the user on the base). The desk phone part of the setup wizard guides you through.
MANUAL SETUP
Set cle ar dial-t one switc h
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Figure 16: Manual clear dial-tone switch position selection for Jabra PRO 9465 Duo / Jabra PRO 9470
Setting the Microphone Level:
Follow the procedure below to find the best microphone level for your desk phone. The correct setting varies by desk phone model.
Setting the microphone level manually
Figure 17:
21
1. If you have not already done so, then set the clear dial-tone switch as described above.
2. The touchscreen wizard prompts you to call the Jabra test server. Follow the on-screen instructions. The base will determine the optimal microphone level automatically.
For Jabra PRO 9465 Duo / Jabra PRO 9470, the base already has contact with the test server from setting the
clear dial-tone switch.
If the base cannot contact the test server, you can re-try or you can try to set the mic.-level manually — see
the procedure below.
If the Jabra PRO base cannot contact the Jabra test server:
In this case, you can choose to set the mic.-level manually:
1. If you have not already done so, then set the clear dial-tone switch as described above.
2. Make arrangements to call a friend who is not sitting nearby. Tell your friend that you will be testing your headset and ask him or her not to adjust his or her own telephone volume during the test.
3. Call your friend by doing the following:
- Wear the headset and position its microphone close to your mouth.
- Press the headset button on your desk phone (or lift the handset) to connect to the phone network.
- Dial your friend’s number using your desk-phone buttons.
4. As you speak with your friend, adjust the mic.-level control on the Jabra PRO touchscreen (Desk phone setup wizard, manual setup) until your friend tells you that your voice sounds clear (loud enough) but not distorted (too loud).
MANUAL SETUP
Set mic rophone l evel
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Figure 18: Manual mic. level selection for Jabra PRO 9465 Duo / Jabra PRO 9470
The desk phone part of the setup wizard guides you through. Remind your friend not to adjust his or her own
volume during the test.
If your best mic.-level setting turns out to be the loudest possible and you found more than one best position
for the clear dial-tone switch, then move the clear dial-tone switch to the alternative setting and try again to find the best mic.-level together with your friend. If this time the mic.-level is not set to the maximum, then keep this new combination of settings.
5. Press the headset button on your desk phone (or replace the handset) to hang up. Then dock the headset (the audio link from the headset to your desk phone closes automatically when you dock the headset).
Your headset is now ready for use.
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4.6 USING A HANDSET LIFTER OR ELEC TRONIC HOOKSWITCH
With traditional desk phones, you must lift the handset (or press a desk phone headset button, if present) whenever you want to place or receive a call. However, you can automate this connection by adding one of the following:
- Jabra GN1000 Remote Handset Lifter, which will work with nearly any phone.
- An electronic hookswitch connection, which requires a supported desk phone and a phone-specific adapter from Jabra. In the desk phone setup wizard, you can select between DHSG, MSH, Cisco or RHL adapter types.
Electronic solutions such as these enable you to answer an incoming call when away from your desk simply by pressing a button on the headset. They also tell the base when your desk phone is ringing, thereby setting the desk phone as the current target phone automatically. The GN1000 and most electronic hookswitch solutions support ring detection.
Connecting to the GN1000 Remote Handset Lifter
A remote handset lifter gives you remote call control with a Jabra PRO headset up to 150 m away from your desk. It lets you answer calls, end calls and transfer ring tones to the headset.
The GN1000 Remote Handset Lifter is an accessory available from Jabra. It is a motorized device that physically lifts the handset when you use controls of your headset or base. You can use the handset lifter with nearly any type of desk phone — including phones that also happen to have electronic hookswitch support.
Connecting to a GN1000 Remote Handset Lifter
Figure 19:
To connect the Jabra PRO base to a GN1000 RHL handset lifter, follow the instructions in the desk phone setup wizard, as given below:
SELECT
Electron ic ho okswi tch
adapter
Jabra GN 1000
1. When you reach the screen shown left, select Jabra GN1000.
CONNECT
Unplug h andse t cab le
2. In the first CONNECT screen, shown left, unplug handset cable.
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Figure 20: Select Jabra GN1000 Figure 21: Unplug handset cable
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CONNECT TO BA SE
Figure 22: Connect as shown here Figure 23: Connect as shown here
3. In the (first)
CONNECT TO BASE screen,
shown left, connect the handset as shown.
CONNECT TO BA SE
4. In the (second)
CONNECT TO BASE screen,
shown left, connect the cable with the blue marking to the base port, as indicated in the wizard.
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CON NECT DES K P HONE
Figure 24: Connect to the handset port Figure 25: Connect control cable to AUX port on the base
GN1000
Mou nt an d c onf igure
GN1 000 o n d esk phone.
Fol low t he ins truction s i n
GN1 000 m anu al
5. In the
CONNECT DESK PHONE
screen, shown left, connect to the handset port.
7. In the (first) GN1000 screen, shown left, mount and configure the GN1000 on the desk phone.
CONNECT
GN1000
Did the GN1 000 lift th e
han dset suc ces sfully?
6. In the (second) CONNECT screen, shown left, connect the control cable attached to the GN1000 to the base’s AUX port.
8. In the (second) GN1000 screen, shown left, you must determine whether the desk phone went off-hook. If so, touch Yes.
Yes No
Figure 26: Mount and configure on the desk phone Figure 27: Touch Yes if the handset was lifted
If the handset was not lifted, touch No. In this case, you can choose to Retry or Cancel. If you choose to retry, the touchscreen takes you back to a point in this flow just after step1 (where Jabra GN1000 has been selected). If you choose to cancel, the setup is aborted and the touchscreen takes you to the start of the cabling procedure for configuration without EHS or GN1000. You can return to the GN1000 setup later.
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